[{"data":1,"prerenderedAt":269},["ShallowReactive",2],{"blog-post-otobo-11-1-ki-kurzuberblick":3},{"id":4,"title":5,"body":6,"date":258,"description":259,"draft":260,"extension":261,"meta":262,"navigation":264,"path":265,"seo":266,"stem":267,"__hash__":268},"blog\u002Fblog\u002Fotobo-11-1-ki-kurzuberblick.md","OTOBO 11.1 & KI: Kurzüberblick für IT-Teams",{"type":7,"value":8,"toc":250},"minimark",[9,13,29,34,109,113,131,134,138,166,192,195,199,210,234],[10,11,5],"h1",{"id":12},"otobo-111-ki-kurzüberblick-für-it-teams",[14,15,16,20,21,24,25,28],"p",{},[17,18,19],"strong",{},"OTOBO 11.1"," (Beta seit Juni 2026) bündelt viele bisherige Add-on-Pakete in den Core und legt den Grundstein für ",[17,22,23],{},"native KI-Funktionen"," unter dem Namen ",[17,26,27],{},"Roboto",". Für Admins, die OTOBO evaluieren oder ein Upgrade planen, ändert sich vor allem: weniger Zusatzpakete, stärkere Elasticsearch-Integration und ein klarer KI-Pfad mit Fokus auf Datensouveränität.",[30,31,33],"h2",{"id":32},"die-wichtigsten-neuerungen-auf-einen-blick","Die wichtigsten Neuerungen auf einen Blick",[35,36,37,53],"table",{},[38,39,40],"thead",{},[41,42,43,47,50],"tr",{},[44,45,46],"th",{},"Bereich",[44,48,49],{},"Was neu ist",[44,51,52],{},"Relevanz für Admins",[54,55,56,70,83,96],"tbody",{},[41,57,58,64,67],{},[59,60,61],"td",{},[17,62,63],{},"Ticket-Handling",[59,65,66],{},"Erweiterte Elasticsearch-Syntax, Similar-Tickets-Widget, Artikel bearbeiten\u002Flösen\u002Fpinnen im Core",[59,68,69],{},"Weniger manuelle Suche, schnellere Eskalation",[41,71,72,77,80],{},[59,73,74],{},[17,75,76],{},"Prozessmanagement",[59,78,79],{},"Namespaces, global vs. lokal, erweiterte Transition-Logik",[59,81,82],{},"Komplexe Workflows besser wartbar",[41,84,85,90,93],{},[59,86,87],{},[17,88,89],{},"Integration",[59,91,92],{},"OAuth-Token-Management, OpenID Connect SSO, multipart\u002Fform-data für Web Services",[59,94,95],{},"JIRA\u002FOpenProject-Anbindung ohne Workarounds",[41,97,98,103,106],{},[59,99,100],{},[17,101,102],{},"KI (Roboto)",[59,104,105],{},"Antwortvorschläge aus lokaler Vektordatenbank, AI-Dashboard, Ollama oder gehosteter DE-Server",[59,107,108],{},"On-Prem-KI ohne US-Cloud-Zwang",[30,110,112],{"id":111},"ki-rotobo-statt-saas-add-on","KI: Rotobo statt SaaS-Add-on",[14,114,115,116,118,119,122,123,126,127,130],{},"Rother OSS positioniert ",[17,117,27],{}," als natives OTOBO-Add-on: Tickets, FAQs und Dokumentation werden in eine ",[17,120,121],{},"ChromaDB-Vektordatenbank"," indexiert. Agenten erhalten Antwortentwürfe direkt im Ticket — optional über ",[17,124,125],{},"Ollama on-premise"," oder einen ",[17,128,129],{},"GDPR-konformen Server in Deutschland"," (Beta).",[14,132,133],{},"Das unterscheidet OTOBO von reinen Cloud-KI-Helpdesks: Die Infrastruktur bleibt unter Ihrer Kontrolle.",[30,135,137],{"id":136},"upgrade-hinweise-kurz","Upgrade-Hinweise (kurz)",[139,140,141,149,156],"ul",{},[142,143,144,145,148],"li",{},"Der ",[17,146,147],{},"MailAccountOAuth2","-Mechanismus ist in den Core gewandert — beim Upgrade prüfen.",[142,150,151,152,155],{},"Docker-Installationen wechseln teils von Redis- auf ",[17,153,154],{},"Dateisystem-Cache",".",[142,157,158,159,162,163,155],{},"OTOBO und ",[17,160,161],{},"OTOBO Docker"," haben ab 11.1 ",[17,164,165],{},"unabhängige Release-Zyklen",[14,167,168,169,176,177,176,182,176,187],{},"Details und Breaking Changes: ",[170,171,175],"a",{"href":172,"rel":173},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo",[174],"nofollow","RotherOSS\u002Fotobo auf GitHub"," · ",[170,178,181],{"href":179,"rel":180},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fblob\u002Frel-11_1\u002FCHANGES.md",[174],"Changelog rel-11_1",[170,183,186],{"href":184,"rel":185},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fmilestone\u002F44",[174],"Milestone 11.1",[170,188,191],{"href":189,"rel":190},"https:\u002F\u002Fotobo-docs.softoft.de\u002Fde\u002Fother\u002Fotobo-version-11\u002F",[174],"OTOBO 11 Guide (softoft Community Docs)",[193,194],"hr",{},[30,196,198],{"id":197},"vertiefung-nicht-hier-sondern-auf-softoftde","Vertiefung — nicht hier, sondern auf softoft.de",[14,200,201,202,205,206,209],{},"Den ",[17,203,204],{},"ausführlichen Artikel"," zu OTOBO 11.1, den KI-Roadmap und praktischen Upgrade-Einordnung finden Sie auf ",[17,207,208],{},"softoft.de"," — dort lohnt sich der Deep Dive:",[139,211,212,220,227],{},[142,213,214,215],{},"**",[170,216,219],{"href":217,"rel":218},"https:\u002F\u002Fsoftoft.de\u002Fblog\u002Fotobo-11-1\u002F",[174],"OTOBO 11.1 & KI — ausführlicher Artikel auf softoft.de",[142,221,222],{},[170,223,226],{"href":224,"rel":225},"https:\u002F\u002Fotobo-docs.softoft.de\u002Fde\u002Fother\u002Ftechnology\u002Fotobo-ki\u002F",[174],"OTOBO KI & Automatisierung (Community Guide)",[142,228,229],{},[170,230,233],{"href":231,"rel":232},"https:\u002F\u002Fotobo-docs.softoft.de\u002Fde\u002Fother\u002Fotobo-assistant\u002F",[174],"OTOBO AI Assistant — Custom GPT für OTOBO & Znuny",[14,235,236,239,240,245,246],{},[17,237,238],{},"Erweiterte KI-Automatisierung"," (Klassifikation, Queue-Routing, eigene Modelle): ",[170,241,244],{"href":242,"rel":243},"https:\u002F\u002Fwww.openticketai.com\u002F",[174],"OpenTicketAI"," · passende Pakete im ",[170,247,249],{"href":248},"\u002Fotobo-plugins","OTOBO-Verzeichnis",{"title":251,"searchDepth":252,"depth":252,"links":253},"",2,[254,255,256,257],{"id":32,"depth":252,"text":33},{"id":111,"depth":252,"text":112},{"id":136,"depth":252,"text":137},{"id":197,"depth":252,"text":198},"2026-07-05","Neutraler Überblick zu OTOBO 11.1 — Ticket-Handling, Prozessmanagement und native KI (Rotobo). Ausführliche Einordnung auf softoft.de.",false,"md",{"language":263},"de",true,"\u002Fblog\u002Fotobo-11-1-ki-kurzuberblick",{"title":5,"description":259},"blog\u002Fotobo-11-1-ki-kurzuberblick","K_0HbWQ9gtCpdIiCw0I7brAx8d_wrs9WAWM60tTzF8M",1785427360557]