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Zudem lassen sich Anhänge aus früheren Kommunikationen mit einem Klick in neue Antworten übernehmen, was die redundante Speicherung und das manuelle Hochladen derselben Dateien verhindert.",{"systems":6549,"dependencies":6555},[6550],{"system_id":6368,"supported_versions":6551},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],"6.5.x","7.2.x","7.3.x",[],[6557,6560,6563,6566],{"title":6558,"description":6559},"Zentrales Anhang-Widget","Zeigt alle Anhänge eines Tickets in einem übersichtlichen Widget in der Ticket-Detailansicht (AgentTicketZoom) an.",{"title":6561,"description":6562},"ZIP-Sammeldownload","Ermöglicht das Herunterladen mehrerer oder aller Anhänge eines Artikels als gesammeltes ZIP-Archiv.",{"title":6564,"description":6565},"Inline-Vorschau","Bietet eine direkte Vorschau für Bilder und PDFs im Browser, ohne dass die Dateien zuerst heruntergeladen werden müssen.",{"title":6567,"description":6568},"Wiederverwendung von Anhängen","Ermöglicht die einfache Auswahl und Wiederverwendung von Anhängen aus bestehenden Artikeln beim Erstellen neuer Antworten oder Notizen.",[],{"screenshots":6571},[],{"calls_to_action":6573},[6574],{"type":6398,"text":6399,"url":6575,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fadvanced-attachments",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":6578},[],[],[],{"meta_title":6582,"meta_description":6583,"faqs":6584},"Advanced Attachments | Open ITSM Hub","Tools to manage, preview, and reuse ticket attachments. 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Es ermöglicht Entwicklern die Interaktion mit der REST-API von Zammad über Symfony-Services und unterstützt Operationen an Tickets, Benutzern und anderen Zammad-Kernressourcen. Die Konfiguration erfolgt über Standard-Symfony-Parameter. Das Paket setzt PHP 5.6 oder höher voraus.",{"systems":6611,"dependencies":6614},[6612],{"system_id":6613},"zammad",[],[6616,6619,6622],{"title":6617,"description":6618},"Symfony-Service-Integration","Registriert den Zammad-API-Client als Service im Symfony-Container für eine einfache Dependency Injection.",{"title":6620,"description":6621},"REST-API-Wrapper","Bietet eine High-Level-PHP-Schnittstelle zu den REST-API-Endpunkten von Zammad.",{"title":6623,"description":6624},"Einfache Konfiguration","Einfache Einrichtung über Symfony-Konfigurationsdateien für API-URL und Authentifizierungsdaten.",[],{"screenshots":6627},[],{},{"is_free":6462,"payment_models":6630},[],[],[],"packages\u002Fahmadsajid1989zammadapibundle",[],{"package_type":6452,"repository_url":6636,"latest_version":6637,"license":6638},"https:\u002F\u002Fgithub.com\u002Fahmadsajid1989\u002Fzammadapibundle","1.0.2","MIT",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"WJzcmMuAnkGMLwX7VIicXM5KAHvN2p_PxKqTnhpGgHg",{"id":6642,"basic_info":6643,"compatibility":6649,"extension":9,"features":6656,"issues":6669,"media":6670,"meta":6672,"metrics":13,"organization_id":6673,"pricing_and_payment":6674,"related_packages":6676,"reviews":6677,"seo_and_faqs":13,"stem":6685,"sysconfig":6686,"technical_details":6697,"ui_configuration":6700,"uuid":13,"__hash__":6701},"packages\u002Fpackages\u002Faisummarypackage.json",{"title":6644,"slug":6645,"summary":6646,"categories":6647,"full_description":6648},"AISummaryPackage","aisummarypackage","KI-gestützte Zusammenfassung von Tickets und Artikeln für OTOBO mit Provider-Konfiguration, benutzerdefinierten Prompts, Tag-Unterstützung und internen Zusammenfassungs-Artikeln.",[203,3779,844,5225,2697,214],"Dieses Paket integriert KI-Funktionen in OTOBO, um lange Ticket-Threads und Artikel automatisch oder manuell zusammenzufassen. Es unterstützt verschiedene Anbieter wie OpenAI und Azure OpenAI. Benutzer können benutzerdefinierte Prompts definieren, um den Zusammenfassungsstil anzupassen, und Tickets basierend auf dem generierten Inhalt automatisch taggen. Zusammenfassungen werden als interne Artikel gespeichert, um den Kommunikationsverlauf übersichtlich zu halten und Agenten schnelle Einblicke zu ermöglichen.",{"systems":6650,"dependencies":6655},[6651],{"system_id":6432,"supported_versions":6652},[6653,6654],"10.1.x","11.0.x",[],[6657,6660,6663,6666],{"title":6658,"description":6659},"KI-Ticket-Zusammenfassung","Erstellt prägnante Zusammenfassungen ganzer Ticket-Konversationen direkt in der Ticket-Detailansicht.",{"title":6661,"description":6662},"KI-Artikel-Zusammenfassung","Ermöglicht es Agenten, einzelne Artikel innerhalb eines Tickets für schnelles Lesen zusammenzufassen.",{"title":6664,"description":6665},"Provider-Konfiguration","Unterstützt mehrere KI-Anbieter, einschließlich OpenAI und Azure OpenAI, mit einfacher API-Schlüssel-Verwaltung.",{"title":6667,"description":6668},"Benutzerdefinierte Prompts","Definieren Sie benutzerdefinierte Anweisungen für die KI, um Tonfall, Länge und Fokus der Zusammenfassungen zu steuern.",[],{"screenshots":6671},[],{},"imabdelhadi",{"is_free":6462,"payment_models":6675},[],[],[6678],{"quote":6679,"role":6680,"context":6681,"source_label":6682,"source_url":6683,"date":6684},"Das Paket bringt KI-gestützte Zusammenfassungen direkt in die Ticket-Zoom-Oberfläche und ermöglicht es Agenten, lange Ticket-Konversationen zu verstehen, ohne den gesamten Verlauf lesen zu müssen.","Developer","Introduction of the package in the official OTOBO community forum.","OTOBO Forum","https:\u002F\u002Fotobo.io\u002Fforums\u002Ftopic\u002Fnew-otobo-package-ai-summary-for-ticket-and-article-summarization\u002F","2026-07-01","packages\u002Faisummarypackage",[6687,6689,6691,6693,6695],{"name":6688,"system_id":6432},"AISummary::Active",{"name":6690,"system_id":6432},"AISummary::Provider",{"name":6692,"system_id":6432},"AISummary::OpenAI::APIKey",{"name":6694,"system_id":6432},"AISummary::Prompt",{"name":6696,"system_id":6432},"AISummary::ArticleType",{"package_type":6417,"repository_url":6698,"latest_version":6699,"license":6487},"https:\u002F\u002Fgithub.com\u002FimAbdelhadi\u002FAISummaryPackage","1.0.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"29zBQQpkrGH6RqYv4Ad9CADHouDe18toFT-w9mFXMAg",{"id":6703,"basic_info":6704,"compatibility":6710,"extension":9,"features":6721,"issues":6731,"media":6739,"meta":6741,"metrics":13,"organization_id":4667,"pricing_and_payment":6742,"related_packages":6744,"reviews":6745,"seo_and_faqs":13,"stem":6746,"sysconfig":6747,"technical_details":6763,"ui_configuration":6767,"uuid":13,"__hash__":6768},"packages\u002Fpackages\u002Fappointmenttoticket.json",{"title":6705,"slug":6706,"summary":6707,"categories":6708,"full_description":6709},"AppointmentToTicket","appointmenttoticket","Automatische Erstellung von Tickets aus Kalenderterminen zu einem definierten Zeitpunkt.",[745,527,6153,322,6164],"Das AppointmentToTicket-Paket erweitert OTOBO und Znuny um die Fähigkeit, Tickets automatisch basierend auf Kalenderterminen zu generieren. Im Gegensatz zur manuellen Erstellung erlaubt dieses Modul die Planung der Ticket-Erstellung zu einem definierten Zeitpunkt relativ zum Termin (z. B. für Vorbereitungsaufgaben vor einem Meeting oder Dokumentations-Follow-ups nach einem Termin). Die resultierenden Tickets können mit vordefinierten Werten für Queue, Status, Typ und weitere Attribute versehen werden, was die Prozessautomatisierung im Service Management erheblich verbessert.",{"systems":6711,"dependencies":6720},[6712,6716,6718],{"system_id":6432,"supported_versions":6713},[6714,6653,6654,6715],"10.0.x","11.1.x",{"system_id":6368,"supported_versions":6717},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":6719},[6370],[],[6722,6725,6728],{"title":6723,"description":6724},"Zeitgesteuerte Ticket-Erstellung","Ermöglicht die automatische Erstellung von Tickets zu einem frei wählbaren Zeitpunkt relativ zu einem Kalendertermin (z. B. 15 Minuten vor Beginn).",{"title":6726,"description":6727},"Konfigurierbare Ticket-Parameter","Alle Ticket-Attribute wie Queue, Status, Priorität und Besitzer können für die automatische Erstellung vorkonfiguriert werden.",{"title":6729,"description":6730},"Kalender-Integration","Nahtlose Integration in das Standard-Kalendermodul von OTOBO und Znuny.",[6732],{"source":6733,"source_url":6734,"items":6735},"github","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fappointmenttoticket\u002Fissues",[6736],{"title":6737,"url":6734,"state":6738},"Check GitHub for current issues","open",{"screenshots":6740},[],{},{"is_free":6462,"payment_models":6743},[],[],[],"packages\u002Fappointmenttoticket",[6748,6752,6756,6760],{"name":6749,"system_id":6432,"description":6750,"default":6751},"AppointmentToTicket::Ticket::Queue","Bestimmt die Queue, in der das Ticket erstellt wird.","Raw",{"name":6753,"system_id":6432,"description":6754,"default":6755},"AppointmentToTicket::Ticket::State","Bestimmt den Status des neu erstellten Tickets.","new",{"name":6757,"system_id":6432,"description":6758,"default":6759},"AppointmentToTicket::Ticket::Priority","Bestimmt die Priorität des neu erstellten Tickets.","3 normal",{"name":6761,"system_id":6432,"description":6762},"AppointmentToTicket::Ticket::Owner","Bestimmt den Besitzer des neu erstellten Tickets.",{"package_type":6417,"repository_url":6764,"latest_version":6765,"license":6766},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fappointmenttoticket","11.1.1","GPL-3.0-only",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"iD3uP-pQMCbjCj934P_DF1Xe3kTsT0K8f9wwBZ51Wbk",{"id":6770,"basic_info":6771,"compatibility":6777,"extension":9,"features":6793,"issues":6806,"media":6807,"meta":6809,"metrics":13,"organization_id":6810,"pricing_and_payment":6811,"related_packages":6813,"reviews":6814,"seo_and_faqs":13,"stem":6815,"sysconfig":6816,"technical_details":6817,"ui_configuration":6821,"uuid":13,"__hash__":6822},"packages\u002Fpackages\u002Fappotrscreateticket.json",{"title":6772,"slug":6773,"summary":6774,"categories":6775,"full_description":6776},"App::OTRS::CreateTicket","appotrscreateticket","Ein Kommandozeilen-Tool zum Erstellen von Tickets in OTRS, Znuny und OTOBO über den Generic Interface Web-Service.",[942,274,5481,4026,2342,2697,6164],"App::OTRS::CreateTicket ist ein Perl-basiertes Kommandozeilen-Tool (CLI), mit dem Benutzer Tickets in OTRS, Znuny oder OTOBO direkt über das Terminal oder mittels Skripten erstellen können. Es interagiert mit dem Generic Interface des Systems über SOAP- oder REST-Protokolle. Dieses Tool ist ideal für Systemadministratoren, die externe Alarmierungen (z. B. von Monitoring-Tools wie Nagios, Icinga oder Zabbix) in ihren Ticket-Workflow integrieren möchten, ohne einen eigenen API-Client entwickeln zu müssen. Es unterstützt das Setzen von Standard-Ticketattributen wie Queue, Status und Priorität sowie das Hinzufügen von Dateianhängen und das Befüllen von Dynamischen Feldern.",{"systems":6778,"dependencies":6792},[6779,6784,6787],{"system_id":6511,"supported_versions":6780},[6781,6782,6783,6503],"3.1","4.0","5.0",{"system_id":6368,"supported_versions":6785},[6503,6504,6505,6506,6507,6508,6509,6786],"7.1",{"system_id":6432,"supported_versions":6788},[6789,6790,6791],"10.0","10.1","11.0",[],[6794,6797,6800,6803],{"title":6795,"description":6796},"CLI Ticket-Erstellung","Tickets direkt über das Terminal oder aus Skripten heraus erstellen.",{"title":6798,"description":6799},"Unterstützung für Anhänge","Unterstützt das Hochladen von einer oder mehreren Dateien als Ticket-Anhänge.",{"title":6801,"description":6802},"Dynamische Felder","Ermöglicht das Setzen von Werten für benutzerdefinierte Dynamische Felder.",{"title":6804,"description":6805},"SOAP & REST Unterstützung","Kompatibel mit SOAP- und REST-Webservices des Generic Interface.",[],{"screenshots":6808},[],{},"michielb",{"is_free":6462,"payment_models":6812},[],[],[],"packages\u002Fappotrscreateticket",[],{"package_type":6452,"repository_url":6818,"latest_version":6819,"license":6820},"https:\u002F\u002Fgithub.com\u002Fmbeijen\u002FApp-OTRS-CreateTicket","0.16","Artistic-2.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"4HlJrB_25j2D0Z_UFh_NuajLD9YICtp1FFQ_JpcXeTw",{"id":6824,"basic_info":6825,"compatibility":6831,"extension":9,"features":6841,"issues":6848,"media":6849,"meta":6851,"metrics":13,"organization_id":6852,"pricing_and_payment":6853,"related_packages":6855,"reviews":6856,"seo_and_faqs":13,"stem":6857,"sysconfig":6858,"technical_details":6859,"ui_configuration":6863,"uuid":13,"__hash__":6864},"packages\u002Fpackages\u002Farticleunseen.json",{"title":6826,"slug":6827,"summary":6828,"categories":6829,"full_description":6830},"ArticleUnseen","articleunseen","Ergänzt eine Artikel-Aktion, mit der Agenten einzelne Artikel als ungelesen markieren können, sodass diese im System wieder als neu erscheinen.",[392,183,5621,5896,4467,5936],"Das ArticleUnseen Add-on ermöglicht es Agenten, den 'Gelesen'-Status einzelner Artikel innerhalb eines Tickets manuell zurückzusetzen. Standardmäßig werden Artikel in Znuny und OTOBO als gelesen markiert, sobald sie in der Ticket-Detailansicht (Ticket Zoom) geladen werden. Dieses Plugin ergänzt das Artikel-Menü um die Option 'Als ungelesen markieren'. Dies ist besonders nützlich, um wichtige Informationen für eine spätere Bearbeitung zu kennzeichnen oder um sicherzustellen, dass die optische Hervorhebung für neue Nachrichten für den Agenten erhalten bleibt. Das Modul ist vollständig kompatibel mit dem modernen, responsiven Design von Znuny 7 und OTOBO.",{"systems":6832,"dependencies":6840},[6833,6835,6838],{"system_id":6368,"supported_versions":6834},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":6836},[6789,6790,6791,6837],"11.1",{"system_id":6511,"supported_versions":6839},[6503],[],[6842,6845],{"title":6843,"description":6844},"Artikel als ungelesen markieren","Fügt eine Schaltfläche im Artikel-Menü der Ticket-Detailansicht hinzu, um den Gelesen-Status eines Artikels zurückzusetzen.",{"title":6846,"description":6847},"Status-Zurücksetzung","Der Artikel erscheint nach der Aktion wieder als 'neu' oder 'ungelesen' für den aktuellen Agenten.",[],{"screenshots":6850},[],{},"maxence",{"is_free":6462,"payment_models":6854},[],[],[],"packages\u002Farticleunseen",[],{"package_type":6417,"repository_url":6860,"latest_version":6861,"license":6862},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FArticleUnseen-7.0.0","7.0.0","AGPL-3.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"SSAYHdUTWLdMj-G1eR7LbFwmmo5xY7Zj76m-1MobhvA",{"id":6866,"basic_info":6867,"compatibility":6873,"extension":9,"features":6878,"issues":6888,"media":6889,"meta":6891,"metrics":13,"organization_id":6892,"pricing_and_payment":6893,"related_packages":6895,"reviews":6897,"seo_and_faqs":13,"stem":6898,"sysconfig":6899,"technical_details":6900,"ui_configuration":6902,"uuid":13,"__hash__":6903},"packages\u002Fpackages\u002Fbotpress-rocketchat-actions.json",{"title":6868,"slug":6869,"summary":6870,"categories":6871,"full_description":6872},"Botpress Rocket.Chat Actions (LigeroSmart)","botpress-rocketchat-actions","Benutzerdefinierte Botpress-Aktionen zur Verwaltung von Rocket.Chat Omnichannel-Konversationen in LigeroSmart-Umgebungen.",[636,4657,3709,834,815,527],"Dieses Paket enthält eine Sammlung von JavaScript-Aktionen für Botpress v12, die speziell für die Integration mit der Rocket.Chat Omnichannel-API entwickelt wurden. Diese Aktionen sind ein integraler Bestandteil der Chat-Automatisierungsstrategie für das LigeroSmart ITSM-System. Sie ermöglichen es dem Chatbot, komplexe Aufgaben wie die Weiterleitung von Benutzern an Fachabteilungen oder das ordnungsgemäße Beenden von Support-Sitzungen zu übernehmen, wodurch die Effizienz des Service Desks gesteigert wird.",{"systems":6874,"dependencies":6877},[6875],{"system_id":6876},"ligero",[],[6879,6882,6885],{"title":6880,"description":6881},"Besucher übertragen","Überträgt den aktuellen Omnichannel-Besucher an eine bestimmte Abteilung in Rocket.Chat.",{"title":6883,"description":6884},"Raum schließen","Schließt den aktiven Rocket.Chat Omnichannel-Raum programmatisch über den Bot.",{"title":6886,"description":6887},"Nachricht senden","Ermöglicht das Senden von Nachrichten direkt über die Rocket.Chat-API.",[],{"screenshots":6890},[],{},"ligerosmart",{"is_free":6462,"payment_models":6894},[],[6896],"rocket-apps-botpress",[],"packages\u002Fbotpress-rocketchat-actions",[],{"package_type":6452,"repository_url":6901},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fbotpress-rocketchat-actions",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"FIYJWOiMvOpiRTf4C3Cxe_1P7FBrpv2uvpLZ7-ZxFic",{"id":6905,"basic_info":6906,"compatibility":6912,"extension":9,"features":6920,"issues":6930,"media":6936,"meta":6938,"metrics":13,"organization_id":6939,"pricing_and_payment":6940,"related_packages":6942,"reviews":6943,"seo_and_faqs":13,"stem":6944,"sysconfig":6945,"technical_details":6949,"ui_configuration":6950,"uuid":13,"__hash__":6951},"packages\u002Fpackages\u002Fcalldashboardelement.json",{"title":6907,"slug":6908,"summary":6909,"categories":6910,"full_description":6911},"CallDashboardElement","calldashboardelement","Einzelne Dashboard-Widgets über eine direkte URL aufrufen und anzeigen.",[1547,6135,6075,2607,2686,5936],"Diese Erweiterung bietet die Möglichkeit, einzelne Dashboard-Widgets als eigenständige Seiten aufzurufen. Über eine spezielle URL kann ein einzelnes Widget ohne die umgebende OTRS\u002FZnuny-Oberfläche (Navigation, Seitenleiste usw.) gerendert werden. Dies ist besonders nützlich, um spezifische Ticket-Statistiken oder Übersichten in externe Portale, das Unternehmens-Intranet oder auf dedizierten Wallboards einzubinden. Die Widgets behalten dabei ihre volle Funktionalität und Aktualisierungsraten.",{"systems":6913,"dependencies":6919},[6914,6917],{"system_id":6511,"supported_versions":6915},[6916,6370],"5.0.x",{"system_id":6368,"supported_versions":6918},[6370,6371,6372,6373,6374,6552],[],[6921,6924,6927],{"title":6922,"description":6923},"Eigenständiges Widget-Rendering","Jedes Dashboard-Element kann als eigenständige Vollseitenansicht gerendert werden.",{"title":6925,"description":6926},"Externe Integration","Vereinfacht die Einbindung von OTRS\u002FZnuny-Daten in iFrames oder externe Portale.",{"title":6928,"description":6929},"Reduzierter Overhead","Rendert nur den Widget-Inhalt ohne die Standard-Navigation des Ticketsystems.",[6931],{"source":6452,"source_url":6932,"items":6933},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FCallDashboardElement",[6934],{"title":6935,"url":6932},"OPAR Package Comments",{"screenshots":6937},[],{},"perlsrvde",{"is_free":6462,"payment_models":6941},[],[],[],"packages\u002Fcalldashboardelement",[6946],{"name":6947,"system_id":6368,"description":6948},"Frontend::Module###AgentDashboardElement","Frontend-Modul-Registrierung für die Dashboard-Element-Ansicht.",{"package_type":6417,"repository_url":6932,"latest_version":6537,"license":6862},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"zxRAw-uRagy9YKLcr2ieS94n87Phc-M4n_CiAUPVlTo",{"id":6953,"basic_info":6954,"compatibility":6960,"extension":9,"features":6967,"issues":6977,"media":6978,"meta":6980,"metrics":13,"organization_id":6525,"pricing_and_payment":6981,"related_packages":6983,"reviews":6984,"seo_and_faqs":13,"stem":6985,"sysconfig":6986,"technical_details":6987,"ui_configuration":6991,"uuid":13,"__hash__":6992},"packages\u002Fpackages\u002Fchangecustomerrecipienttype.json",{"title":6955,"slug":6956,"summary":6957,"categories":6958,"full_description":6959},"ChangeCustomerRecipientType","changecustomerrecipienttype","Fügt Schaltflächen hinzu, um Empfänger einfach zwischen An, Cc und Bcc zu verschieben.",[4487,5471,5710,5995,1111,5936],"Diese Erweiterung verbessert die Ticket-Kommunikation (Erstellen, Antworten, Weiterleiten), indem sie kleine Schaltflächen neben jedem Empfänger hinzufügt. Benutzer können auf diese Schaltflächen klicken, um einen Empfänger vom 'An'-Feld nach 'Cc' oder 'Bcc' und umgekehrt zu verschieben, ohne die Adresse löschen und neu eingeben zu müssen. Dies beschleunigt den Prozess der Anpassung von Empfängerlisten während der Ticketbearbeitung erheblich. Die Erweiterung ist mit OTRS 6.0 und Znuny (bis Version 6.5) kompatibel.",{"systems":6961,"dependencies":6966},[6962,6964],{"system_id":6368,"supported_versions":6963},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":6965},[6370],[],[6968,6971,6974],{"title":6969,"description":6970},"Nach 'An' verschieben","Ermöglicht das Verschieben eines Empfängers in das 'An'-Feld mit einem Klick.",{"title":6972,"description":6973},"Nach 'Cc' verschieben","Ermöglicht das Verschieben eines Empfängers in das 'Cc'-Feld (Kopie).",{"title":6975,"description":6976},"Nach 'Bcc' verschieben","Ermöglicht das Verschieben eines Empfängers in das 'Bcc'-Feld (Blindkopie).",[],{"screenshots":6979},[],{},{"is_free":6462,"payment_models":6982},[],[],[],"packages\u002Fchangecustomerrecipienttype",[],{"package_type":6417,"repository_url":6988,"latest_version":6989,"license":6990},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-ChangeCustomerRecipientType","6.0.4","Artistic License 2.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HmHHOHTfnFZC1Wd-UkMLQ2Q2jrv5W_YYl8dOk7H9mf4",{"id":6994,"basic_info":6995,"compatibility":7001,"extension":9,"features":7005,"issues":7015,"media":7023,"meta":7025,"metrics":13,"organization_id":7026,"pricing_and_payment":7027,"related_packages":7029,"reviews":7030,"seo_and_faqs":13,"stem":7031,"sysconfig":7032,"technical_details":7033,"ui_configuration":7036,"uuid":13,"__hash__":7037},"packages\u002Fpackages\u002Fcheckzammad.json",{"title":6996,"slug":6997,"summary":6998,"categories":6999,"full_description":7000},"check_zammad","checkzammad","Nagios\u002FIcinga-Plugin zur Überwachung des Zammad-Systemstatus via API.",[3390,3495,2568,274,4065],"check_zammad ist ein PHP-basiertes Monitoring-Plugin für Nagios, Icinga und kompatible Systeme. Es dient dazu, den Gesundheitszustand einer Zammad-Instanz automatisiert zu überwachen. Das Skript fragt den API-Endpunkt `\u002Fapi\u002Fv1\u002Fmonitoring\u002Fhealth_check` ab und wertet die Ergebnisse aus, um sicherzustellen, dass kritische Hintergrundprozesse wie der Scheduler und die Worker ordnungsgemäß laufen. Zur Authentifizierung wird ein API-Token mit entsprechenden Berechtigungen benötigt.",{"systems":7002,"dependencies":7004},[7003],{"system_id":6613},[],[7006,7009,7012],{"title":7007,"description":7008},"API-Integration","Nutzt den nativen Monitoring-Endpunkt von Zammad (\u002Fapi\u002Fv1\u002Fmonitoring\u002Fhealth_check).",{"title":7010,"description":7011},"Nagios-kompatibel","Gibt standardisierte Exit-Codes (0, 1, 2, 3) für Nagios, Icinga und andere kompatible Systeme zurück.",{"title":7013,"description":7014},"Detaillierter Status","Überwacht Background-Worker, Scheduler und andere interne Zammad-Komponenten.",[7016],{"source":6733,"source_url":7017,"items":7018},"https:\u002F\u002Fgithub.com\u002Ft3easy\u002Fcheck_zammad\u002Fissues",[7019],{"title":7020,"url":7021,"state":7022,"number":6165},"Add support for performance data","https:\u002F\u002Fgithub.com\u002Ft3easy\u002Fcheck_zammad\u002Fissues\u002F1","closed",{"screenshots":7024},[],{},"t3easy",{"is_free":6462,"payment_models":7028},[],[],[],"packages\u002Fcheckzammad",[],{"package_type":6452,"repository_url":7034,"latest_version":7035,"license":6487},"https:\u002F\u002Fgithub.com\u002Ft3easy\u002Fcheck_zammad","1.1.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"n5_GwqCpBo5jSTuFfFT6ifIJysQ0VMTjbiPIyZL5P_M",{"id":7039,"basic_info":7040,"compatibility":7046,"extension":9,"features":7051,"issues":7063,"media":7064,"meta":7066,"metrics":13,"organization_id":6368,"pricing_and_payment":7067,"related_packages":7069,"reviews":7070,"seo_and_faqs":13,"stem":7071,"sysconfig":7072,"technical_details":7073,"ui_configuration":7076,"uuid":13,"__hash__":7077},"packages\u002Fpackages\u002Fcheckznuny.json",{"title":7041,"slug":7042,"summary":7043,"categories":7044,"full_description":7045},"check_znuny","checkznuny","Icinga2\u002FNagios-Plugin zur Überwachung von Znuny über dessen HealthStatus-Webservice.",[3390,2577,3495,873,4339,2481],"Dieses Python-basierte Monitoring-Plugin integriert Znuny in Icinga2, Nagios und andere Monitoring-Lösungen. Es nutzt die Znuny HealthStatus-API, um Echtzeit-Einblicke in den Betriebszustand des Systems zu geben, einschließlich Datenbank-Integrität, Status der E-Mail-Warteschlangen und Konfigurationskonsistenz. Es hilft Administratoren, Probleme zu erkennen, bevor sie die Benutzer beeinträchtigen. Hinweis: Zur Nutzung muss das Add-on 'Znuny-HealthStatus' auf dem Znuny-Server installiert und konfiguriert sein.",{"systems":7047,"dependencies":7050},[7048],{"system_id":6368,"supported_versions":7049},[6503,6504,6505,6506,6507,6508,6509,6786],[],[7052,7055,7058,7061],{"title":7053,"description":7054},"HealthStatus-API-Integration","Nutzt das Znuny GenericInterface, um detaillierte Systemmetriken abzurufen.",{"title":7056,"description":7057},"Mail-Queue-Überwachung","Alarmiert bei feststeckenden oder überlaufenden E-Mail-Warteschlangen.",{"title":7059,"description":7060},"Datenbank-Prüfung","Überprüft die Konnektivität und den Status der Backend-Datenbank.",{"title":7010,"description":7062},"Liefert Standard-Exit-Codes (OK, Warning, Critical, Unknown) für Icinga2, Nagios und Checkmk.",[],{"screenshots":7065},[],{},{"is_free":6462,"payment_models":7068},[],[],[],"packages\u002Fcheckznuny",[],{"package_type":6452,"repository_url":7074,"license":7075},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fcheck_znuny","GPL-3.0-or-later",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"GTXnhITxRudgz9RPgdW62mAnIeEObRXtAK5vS-CvbO8",{"id":7079,"basic_info":7080,"compatibility":7086,"extension":9,"features":7093,"issues":7102,"media":7103,"meta":7105,"metrics":13,"organization_id":13,"pricing_and_payment":7106,"related_packages":7108,"reviews":7110,"seo_and_faqs":13,"stem":7111,"sysconfig":7112,"technical_details":7113,"ui_configuration":7117,"uuid":13,"__hash__":7118},"packages\u002Fpackages\u002Fclaia-zammad.json",{"title":7081,"slug":7082,"summary":7083,"categories":7084,"full_description":7085},"CLAIA Zammad Extensions","claia-zammad","Python-basierte Erweiterungen zur Integration von CLAIA KI-Agenten in Zammad.",[203,527,4339,6263,3083,214,2697],"CLAIA Zammad Extensions ist ein Python-Paket, das Integrationsfunktionen zwischen Zammad und dem CLAIA KI-Agenten-Framework bietet. Es ermöglicht die automatisierte Ticketverarbeitung, KI-gestützte Antworten und verbesserte Interaktionen innerhalb der Zammad-Helpdesk-Umgebung unter Nutzung der Zammad-API. Die Erweiterung zielt darauf ab, die Effizienz von Support-Teams durch intelligente Automatisierung zu steigern.",{"systems":7087,"dependencies":7092},[7088],{"system_id":6613,"supported_versions":7089},[7090,7091],"6.x","7.x",[],[7094,7097,7100],{"title":7095,"description":7096},"KI-Ticketverarbeitung","Automatisiert die Analyse und Kategorisierung eingehender Zammad-Tickets mithilfe von KI.",{"title":7098,"description":7099},"Antwortvorschläge","Erzeugt KI-basierte Antwortentwürfe für Support-Mitarbeiter zur schnelleren Bearbeitung.",{"title":7007,"description":7101},"Nahtlose Anbindung an die Zammad REST-API für den bidirektionalen Datenaustausch.",[],{"screenshots":7104},[],{},{"is_free":6462,"payment_models":7107},[],[7109],"zammadoo",[],"packages\u002Fclaia-zammad",[],{"package_type":7114,"repository_url":7115,"latest_version":7116,"license":6638},"pip","https:\u002F\u002Fpypi.org\u002Fproject\u002Fclaia-zammad\u002F","0.1.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"iMApN--nX2UhjIrZE1SRpEn4aITtkZwk3AikTHCKpzE",{"id":7120,"basic_info":7121,"compatibility":7127,"extension":9,"features":7135,"issues":7148,"media":7149,"meta":7151,"metrics":13,"organization_id":7152,"pricing_and_payment":7153,"related_packages":7155,"reviews":7156,"seo_and_faqs":13,"stem":7157,"sysconfig":7158,"technical_details":7168,"ui_configuration":7171,"uuid":13,"__hash__":7172},"packages\u002Fpackages\u002Fclarind-helpdesk.json",{"title":7122,"slug":7123,"summary":7124,"categories":7125,"full_description":7126},"CLARIN-D Helpdesk OTRS Extension","clarind-helpdesk","Eine Sammlung von benutzerdefinierten OTRS-Modulen, Konfigurationen und Skripten f\\u00fcr den CLARIN-D Helpdesk, mit einer SOAP-API, einem PHP-Formular und R-Statistiken.",[913,5056,4065,4437,1537,2697,4548,93],"Dieses Repository enth\\u00e4lt die Anpassungen, die vom CLARIN-D Helpdesk verwendet werden. Es umfasst eine OTRS-Erweiterung, die eine SOAP-Schnittstelle f\\u00fcr die externe Ticketerstellung bereitstellt, ein eigenst\\u00e4ndiges PHP-Supportformular, das diese API nutzt, sowie R-Skripte f\\u00fcr die fortgeschrittene statistische Analyse von Helpdesk-Daten. Zudem sind benutzerdefinierte Authentifizierungsmodule f\\u00fcr OTRS enthalten. Die Komponenten sind modular aufgebaut, sodass die API oder die Statistik-Skripte auch unabh\\u00e4ngig voneinander in OTRS-Umgebungen (einschlie\\u00dflich Znuny) eingesetzt werden k\\u00f6nnen.",{"systems":7128,"dependencies":7134},[7129,7132],{"system_id":6511,"supported_versions":7130},[7131,7090],"5.x",{"system_id":6368,"supported_versions":7133},[7090,7091],[],[7136,7139,7142,7145],{"title":7137,"description":7138},"SOAP-Web-API","Bietet eine SOAP-Schnittstelle f\\u00fcr die externe Ticketerstellung und Benutzerverwaltung.",{"title":7140,"description":7141},"PHP-Supportformular","Ein eigenst\\u00e4ndiges PHP-basiertes Formular, das \\u00fcber die SOAP-API Tickets direkt in OTRS erstellt.",{"title":7143,"description":7144},"R-basierte Statistiken","Sammlung von R-Skripten zur Generierung fortgeschrittener statistischer Berichte aus der OTRS-Datenbank.",{"title":7146,"description":7147},"Benutzerdefinierte OTRS-Module","Spezielle OTRS-Module f\\u00fcr die Web-Benutzerauthentifizierung und Konfigurationsdateien.",[],{"screenshots":7150},[],{},"hzsk",{"is_free":6462,"payment_models":7154},[],[],[],"packages\u002Fclarind-helpdesk",[7159,7162,7165],{"name":7160,"system_id":6368,"description":7161},"CLARIN::WebUser::Secret","Geteiltes Geheimnis f\\u00fcr die Authentifizierung an der SOAP-Schnittstelle.",{"name":7163,"system_id":6368,"description":7164},"CLARIN::WebUser::ValidIPs","Liste der IP-Adressen, die auf die SOAP-Schnittstelle zugreifen d\\u00fcrfen.",{"name":7166,"system_id":6368,"description":7167},"CLARIN::WebUser::ValidUsers","Liste der Benutzernamen, die f\\u00fcr die SOAP-Schnittstelle autorisiert sind.",{"package_type":6452,"repository_url":7169,"license":6487,"latest_version":7170},"https:\u002F\u002Fgithub.com\u002Fhzsk\u002Fclarind-helpdesk","2021-02-15",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"xkHHBYFXaVTi-rGuetwtB_E4yVy6xup6cwiDGorWkmU",{"id":7174,"basic_info":7175,"compatibility":7181,"extension":9,"features":7185,"issues":7201,"media":7202,"meta":7204,"metrics":13,"organization_id":7205,"pricing_and_payment":7206,"related_packages":7208,"reviews":7209,"seo_and_faqs":13,"stem":7210,"sysconfig":7211,"technical_details":7212,"ui_configuration":7215,"uuid":13,"__hash__":7216},"packages\u002Fpackages\u002Fcodebar-aglaravel-zammad.json",{"title":7176,"slug":7177,"summary":7178,"categories":7179,"full_description":7180},"Laravel Zammad","codebar-aglaravel-zammad","Ein Laravel-Wrapper für die Zammad-REST-API zur Interaktion mit Tickets, Benutzern und Organisationen.",[2936,284,4756,4065,1151,4598,2697],"Dieses Paket bietet eine flüssige und ausdrucksstarke Schnittstelle für die Interaktion mit der Zammad-REST-API in Laravel-Anwendungen. Es wurde entwickelt, um Entwicklern einen schnellen Einstieg in die Kommunikation mit Zammad zu ermöglichen, ohne sich um die Details der HTTP-Anfragen kümmern zu müssen. Das Paket unterstützt die gängigsten Endpunkte für Tickets, Benutzer, Organisationen, Gruppen und Rollen. Es ist mit modernen PHP- und Laravel-Versionen kompatibel und nutzt die Token-basierte Authentifizierung von Zammad.",{"systems":7182,"dependencies":7184},[7183],{"system_id":6613},[],[7186,7189,7192,7195,7198],{"title":7187,"description":7188},"Ticket-Verwaltung","Ermöglicht das Auflisten, Suchen, Anzeigen, Erstellen und Aktualisieren von Tickets über die Zammad-API.",{"title":7190,"description":7191},"Benutzer-Verwaltung","Verwalten von Benutzern, einschließlich der Suche nach E-Mails und dem Abrufen des aktuell authentifizierten Benutzers.",{"title":7193,"description":7194},"Organisations- & Gruppen-Management","Unterstützt Operationen für Organisationen, Gruppen und Rollen innerhalb von Zammad.",{"title":7196,"description":7197},"Tag-Unterstützung","Einfache Integration von Zammad-Tags in Laravel-Workflows.",{"title":7199,"description":7200},"Paginierung & Suche","Unterstützt Paginierung und das Limitieren von Suchergebnissen für eine effiziente Datenverarbeitung.",[],{"screenshots":7203},[],{},"codebar-ag",{"is_free":6462,"payment_models":7207},[],[],[],"packages\u002Fcodebar-aglaravel-zammad",[],{"package_type":6452,"repository_url":7213,"latest_version":7214,"license":6638},"https:\u002F\u002Fgithub.com\u002Fcodebar-ag\u002Flaravel-zammad","12.0.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"jl08jm7DFK3o3BMjSUIE_vRvDVdu66Q0Kd901_Zh9b8",{"id":7218,"basic_info":7219,"compatibility":7225,"extension":9,"features":7230,"issues":7246,"media":7252,"meta":7254,"metrics":13,"organization_id":7255,"pricing_and_payment":7256,"related_packages":7258,"reviews":7259,"seo_and_faqs":13,"stem":7260,"sysconfig":7261,"technical_details":7262,"ui_configuration":7265,"uuid":13,"__hash__":7266},"packages\u002Fpackages\u002Fcontao-zammad-nc-api-bundle.json",{"title":7220,"slug":7221,"summary":7222,"categories":7223,"full_description":7224},"Contao Zammad Notification Center API Bundle","contao-zammad-nc-api-bundle","Eine Contao CMS Erweiterung, die Zammad über das Notification Center integriert und die automatische Erstellung von Tickets aus Webformularen ermöglicht.",[1260,3592,303,2222,2697],"Dieses Bundle stellt ein Zammad-Gateway für das Contao Notification Center bereit. Es ermöglicht Website-Betreibern, Formulardaten direkt als neue Tickets an eine Zammad-Instanz zu senden. Falls ein Kontakt in Zammad noch nicht existiert, wird dieser automatisch angelegt. Die Erweiterung unterstützt das Mapping von Formularfeldern auf Zammad-Ticket-Attribute sowie den Versand von Anhängen. Die Konfiguration erfolgt bequem über das Contao-Backend, wo die Zammad-Instanz-URL und der API-Token hinterlegt werden.",{"systems":7226,"dependencies":7229},[7227],{"system_id":6613,"supported_versions":7228},[7131,7090,7091],[],[7231,7234,7237,7240,7243],{"title":7232,"description":7233},"Zammad API Gateway","Stellt ein dediziertes Zammad-API-Gateway für das Contao Notification Center bereit.",{"title":7235,"description":7236},"Automatische Ticketerstellung","Ermöglicht die automatische Erstellung von Zammad-Tickets direkt aus Contao-Webformularen.",{"title":7238,"description":7239},"Kontakt-Synchronisierung","Erzeugt automatisch neue Kontakte in Zammad, falls der Absender noch nicht existiert.",{"title":7241,"description":7242},"Feld-Mapping","Unterstützt das Mapping von Formularfeldern auf spezifische Zammad-Ticket-Attribute.",{"title":7244,"description":7245},"Anhang-Unterstützung","Ermöglicht den Versand von Datei-Anhängen aus Formularen direkt in das Zammad-Ticket.",[7247],{"source":6733,"source_url":7248,"items":7249},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy\u002Fcontao-zammad-nc-api-bundle\u002Fissues",[7250],{"title":7251,"url":7248},"GitHub Issue Tracker",{"screenshots":7253},[],{},"contaoacademy",{"is_free":6462,"payment_models":7257},[],[],[],"packages\u002Fcontao-zammad-nc-api-bundle",[],{"package_type":6452,"repository_url":7263,"latest_version":7264,"license":6638},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy\u002Fcontao-zammad-nc-api-bundle","1.1.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"qytqRlzhJBmGC0_znQuHn_jcCez8eBLqX9C7bVRDnLY",{"id":7268,"basic_info":7269,"compatibility":7274,"extension":9,"features":7281,"issues":7294,"media":7299,"meta":7301,"metrics":13,"organization_id":7255,"pricing_and_payment":7302,"related_packages":7304,"reviews":7305,"seo_and_faqs":13,"stem":7306,"sysconfig":7307,"technical_details":7308,"ui_configuration":7311,"uuid":13,"__hash__":7312},"packages\u002Fpackages\u002Fcontaoacademycontao-zammad-nc-api-bundle.json",{"title":7220,"slug":7270,"summary":7271,"categories":7272,"full_description":7273},"contaoacademycontao-zammad-nc-api-bundle","Erweitert das Contao Notification Center um ein Gateway zur Zammad API, um Tickets aus Webformularen zu erstellen.",[1260,3592,303,5641,1051,2697],"Dieses Bundle bietet ein spezialisiertes Gateway für das Contao Notification Center zur Interaktion mit der Zammad REST-API. Es ermöglicht Entwicklern und Website-Administratoren, Contao-Formularübermittlungen direkt auf Zammad-Ticket-Attribute abzubilden. Falls ein Benutzer (Kontakt) in Zammad noch nicht existiert, kann das Bundle den Kontaktdatensatz automatisch anlegen, bevor das Ticket generiert wird. Es unterstützt individuelles Feld-Mapping und sichere Authentifizierung über API-Token. Kompatibel mit Contao 4.9+ und Contao 5.x.",{"systems":7275,"dependencies":7280},[7276],{"system_id":6613,"supported_versions":7277},[7278,7279,7131,7090],"3.x","4.x",[],[7282,7285,7288,7291],{"title":7283,"description":7284},"Ticket-Erstellung","Automatische Generierung von Zammad-Tickets aus beliebigen Contao-Formularen über das Notification Center.",{"title":7286,"description":7287},"Kontakt-Auto-Erstellung","Erstellt automatisch fehlende Kontakte in Zammad basierend auf den Formulardaten.",{"title":7289,"description":7290},"Flexibles Mapping","Zuweisung von Formular-Tokens zu Zammad-Ticketfeldern wie Betreff, Inhalt, Priorität und Status.",{"title":7292,"description":7293},"API-Token Authentifizierung","Sichere Verbindung zu Zammad-Instanzen mittels Personal Access Tokens.",[7295],{"source":6733,"source_url":7296,"items":7297},"https:\u002F\u002Fgithub.com\u002Fcontao-academy\u002Fcontao-zammad-nc-api-bundle\u002Fissues",[7298],{"title":7251,"url":7296,"state":6738},{"screenshots":7300},[],{},{"is_free":6462,"payment_models":7303},[],[],[],"packages\u002Fcontaoacademycontao-zammad-nc-api-bundle",[],{"package_type":6452,"repository_url":7309,"latest_version":7310,"license":6638},"https:\u002F\u002Fgithub.com\u002Fcontao-academy\u002Fcontao-zammad-nc-api-bundle","3.1.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"lXWXNw4WtpHalq9g7OogBE9hsRRzk8BnT349SOJMUoM",{"id":7314,"basic_info":7315,"compatibility":7321,"extension":9,"features":7328,"issues":7335,"media":7342,"meta":7344,"metrics":13,"organization_id":6525,"pricing_and_payment":7345,"related_packages":7347,"reviews":7348,"seo_and_faqs":13,"stem":7349,"sysconfig":7350,"technical_details":7359,"ui_configuration":7362,"uuid":13,"__hash__":7363},"packages\u002Fpackages\u002Fcopyticketnumbertoclipboard.json",{"title":7316,"slug":7317,"summary":7318,"categories":7319,"full_description":7320},"CopyTicketNumberToClipboard","copyticketnumbertoclipboard","Fügt ein Icon in der Ticket-Ansicht hinzu, um die Ticketnummer in die Zwischenablage zu kopieren.",[962,5995,5551,1886,5936,4262],"Dieses Add-on verbessert die Ticket-Zoom-Ansicht, indem es ein kleines Icon neben der Ticketnummer einfügt. Ein Klick auf dieses Icon kopiert die Ticketnummer direkt in die Zwischenablage des Benutzers. Dies erleichtert das schnelle Teilen von Ticketnummern oder deren Dokumentation in externen Anwendungen und verbessert so die Effizienz im Arbeitsalltag der Agenten.",{"systems":7322,"dependencies":7327},[7323,7325],{"system_id":6368,"supported_versions":7324},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":7326},[6916,6370],[],[7329,7332],{"title":7330,"description":7331},"Ein-Klick-Kopieren","Ermöglicht das sofortige Kopieren der Ticketnummer mit einem einzigen Klick, ohne den Text manuell markieren zu müssen.",{"title":7333,"description":7334},"FontAwesome-Unterstützung","Verwendet Standard-FontAwesome-Icons, die über die Systemkonfiguration angepasst werden können.",[7336],{"source":6733,"source_url":7337,"items":7338},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-CopyTicketNumberToClipboard\u002Fissues",[7339],{"title":7340,"url":7341,"state":6738},"Doesn't work in Znuny 7.0.1","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-CopyTicketNumberToClipboard\u002Fissues\u002F10",{"screenshots":7343},[],{},{"is_free":6462,"payment_models":7346},[],[],[],"packages\u002Fcopyticketnumbertoclipboard",[7351,7355],{"name":7352,"system_id":6368,"description":7353,"default":7354},"CopyTicketNumberToClipboard###Icon","Bestimmt das Icon, das zum Kopieren der Ticketnummer verwendet wird.","fa-copy",{"name":7356,"system_id":6368,"description":7357,"default":7358},"CopyTicketNumberToClipboard###CSSClass","CSS-Klasse für das Kopier-Icon.","CopyTicketNumber",{"package_type":6417,"repository_url":7360,"latest_version":7361,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-CopyTicketNumberToClipboard","6.0.2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"y3qYIkLUR4qaYRSRWZVHowZ-ibhpB88YsP7BgdBgZOE",{"id":7365,"basic_info":7366,"compatibility":7372,"extension":9,"features":7377,"issues":7387,"media":7394,"meta":7396,"metrics":13,"organization_id":7397,"pricing_and_payment":7398,"related_packages":7400,"reviews":7401,"seo_and_faqs":13,"stem":7402,"sysconfig":7403,"technical_details":7411,"ui_configuration":7414,"uuid":13,"__hash__":7415},"packages\u002Fpackages\u002Fcustomermultitenancy.json",{"title":7367,"slug":7368,"summary":7369,"categories":7370,"full_description":7371},"Customer Multi Tenancy","customermultitenancy","Ermöglicht die Zuweisung von Kundenbenutzern zu mehreren Kundenfirmen in OTOBO.",[3429,1487,1407,4045,5946,1447],"Standardmäßig ordnet OTOBO einen Kundenbenutzer einer einzelnen Kundenfirma zu. Die Erweiterung 'Customer Multi Tenancy' hebt diese Einschränkung auf, indem sie eine Many-to-Many-Beziehung ermöglicht. Dies ist besonders nützlich für Dienstleister, die Kunden unterstützen, die für mehrere Organisationen tätig sind, oder für Benutzer, die Tickets aus verschiedenen Abteilungen oder Tochtergesellschaften einsehen müssen. Die Erweiterung integriert sich nahtlos in die bestehende Kundenverwaltung und das Kundenportal.",{"systems":7373,"dependencies":7376},[7374],{"system_id":6432,"supported_versions":7375},[6714,6653,6654],[],[7378,7381,7384],{"title":7379,"description":7380},"Mehrfach-Firmenzuordnung","Verknüpfen Sie einen Kundenbenutzer mit beliebig vielen Kundenfirmen statt nur einer einzigen.",{"title":7382,"description":7383},"Erweiterte Ticket-Sichtbarkeit","Kunden können Tickets aller zugeordneten Firmen im Kundenportal einsehen und verwalten.",{"title":7385,"description":7386},"Such-Integration","Erweiterte Suchfunktionen zur Identifizierung von Benutzern über verschiedene Firmenkontexte hinweg.",[7388],{"source":6733,"source_url":7389,"items":7390},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fcustomermultitenancy\u002Fissues",[7391],{"title":7392,"url":7393,"state":7022},"Fix: CustomerUserSearchListLimit was not used in all places","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fcustomermultitenancy\u002Fpull\u002F11",{"screenshots":7395},[],{},"rotheross",{"is_free":6462,"payment_models":7399},[],[6432],[],"packages\u002Fcustomermultitenancy",[7404,7408],{"name":7405,"system_id":6432,"description":7406,"default":7407},"CustomerMultiTenancy::CustomerUserSearchListLimit","Maximale Anzahl der in der Suche angezeigten Kundenbenutzer.","250",{"name":7409,"system_id":6432,"description":7410,"default":7407},"CustomerMultiTenancy::CustomerCompanySearchListLimit","Maximale Anzahl der in der Suche angezeigten Kundenfirmen.",{"package_type":6417,"repository_url":7412,"latest_version":7413,"license":7075},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fcustomermultitenancy","11.0.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"0Q27WtJHxXJoA9a6LLeN12KJfJlcgrmRvdGEU1GEuM8",{"id":7417,"basic_info":7418,"compatibility":7424,"extension":9,"features":7433,"issues":7442,"media":7449,"meta":7451,"metrics":13,"organization_id":6525,"pricing_and_payment":7452,"related_packages":7454,"reviews":7455,"seo_and_faqs":13,"stem":7456,"sysconfig":7457,"technical_details":7467,"ui_configuration":7469,"uuid":13,"__hash__":7470},"packages\u002Fpackages\u002Fcustomerselfregistrationcreateticket.json",{"title":7419,"slug":7420,"summary":7421,"categories":7422,"full_description":7423},"CustomerSelfRegistrationCreateTicket","customerselfregistrationcreateticket","Erstellt automatisch ein Ticket, wenn sich ein neuer Kundenbenutzer registriert.",[1467,527,5481,3739,6164,1447],"Dieses Add-on für OTRS und Znuny automatisiert den Prozess der Kundenregistrierung, indem es sofort ein Ticket erstellt, wenn sich ein neuer Kundenbenutzer über das Customer-Interface anmeldet. Dies stellt sicher, dass das Service-Team umgehend über neue Benutzer informiert wird und notwendige Onboarding-Schritte (wie die Prüfung von Berechtigungen oder die Zuweisung zu Firmen-IDs) direkt im Ticketsystem nachverfolgen kann. Alle Ticket-Parameter wie Ziel-Queue, Besitzer, Status und Priorität sind flexibel konfigurierbar.",{"systems":7425,"dependencies":7432},[7426,7428],{"system_id":6368,"supported_versions":7427},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":7429},[7430,7431,6916,6370],"3.3.x","4.0.x",[],[7434,7436,7439],{"title":7235,"description":7435},"Erzeugt automatisch ein Ticket, sobald sich ein neuer Kunde über das Web-Interface registriert.",{"title":7437,"description":7438},"Konfigurierbare Ticket-Attribute","Ermöglicht die Definition von Standardwerten wie Queue, Status und Priorität für das neue Ticket.",{"title":7440,"description":7441},"Anpassbare Vorlagen","Betreff und Text des erstellten Tickets können über die SysConfig angepasst werden.",[7443],{"source":6733,"source_url":7444,"items":7445},"https:\u002F\u002Fgithub.com\u002FReneeB\u002Fotrs-CustomerSelfRegistrationCreateTicket\u002Fissues",[7446],{"title":7447,"url":7448,"state":7022},"Compatibility with Znuny 7","https:\u002F\u002Fgithub.com\u002FReneeB\u002Fotrs-CustomerSelfRegistrationCreateTicket\u002Fissues\u002F1",{"screenshots":7450},[],{},{"is_free":6462,"payment_models":7453},[],[],[],"packages\u002Fcustomerselfregistrationcreateticket",[7458,7461,7464],{"name":7459,"system_id":6368,"description":7460},"CustomerSelfRegistrationCreateTicket###Queue","Bestimmt die Queue, in der das Ticket für die neue Registrierung erstellt wird.",{"name":7462,"system_id":6368,"description":7463},"CustomerSelfRegistrationCreateTicket###State","Setzt den Standard-Status für das automatisch erstellte Ticket.",{"name":7465,"system_id":6368,"description":7466},"CustomerSelfRegistrationCreateTicket###Subject","Definiert den Betreff des Benachrichtigungs-Tickets.",{"package_type":6417,"repository_url":7468,"latest_version":6537,"license":6820},"https:\u002F\u002Fgithub.com\u002FReneeB\u002Fotrs-CustomerSelfRegistrationCreateTicket",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"PTXHciI-MVecojr5tTqq_N1KI64c4zv_eRS4abfjmYk",{"id":7472,"basic_info":7473,"compatibility":7479,"extension":9,"features":7486,"issues":7496,"media":7503,"meta":7505,"metrics":13,"organization_id":6525,"pricing_and_payment":7506,"related_packages":7508,"reviews":7509,"seo_and_faqs":13,"stem":7510,"sysconfig":7511,"technical_details":7518,"ui_configuration":7520,"uuid":13,"__hash__":7521},"packages\u002Fpackages\u002Fcustomerwarnanderr.json",{"title":7474,"slug":7475,"summary":7476,"categories":7477,"full_description":7478},"CustomerWarnAndErr","customerwarnanderr","Anzeige von Warnungen oder Fehlermeldungen für bestimmte Kunden in Ticket-Masken.",[1397,6085,2005,3582,133,1447],"CustomerWarnAndErr ist eine Erweiterung für Znuny und OTRS, die es Administratoren ermöglicht, spezifische Warn- oder Fehlermeldungen anzuzeigen, wenn ein Agent mit einem Kunden interagiert. Durch die Verknüpfung von Kundenattributen (wie ein 'Status'-Feld oder 'Zahlungssaldo') mit bestimmten Meldungen werden Agenten sofort über wichtige Kundenkontexte informiert, wie z. B. Kreditsperren, VIP-Status oder technische Anforderungen, direkt in den Ticket-Erstellungs- und Zoom-Ansichten. Dies verbessert die Servicequalität und verhindert Fehler bei der Bearbeitung kritischer Kundenanfragen.",{"systems":7480,"dependencies":7485},[7481,7483],{"system_id":6368,"supported_versions":7482},[6370,6552,6376],{"system_id":6511,"supported_versions":7484},[6370],[],[7487,7490,7493],{"title":7488,"description":7489},"Kundenbasierte Benachrichtigungen","Ermöglicht die Definition von Bedingungen basierend auf Kundendatenfeldern, um Warnungen oder Fehler auszulösen.",{"title":7491,"description":7492},"Integration in Ticket-Masken","Zeigt Warn- und Fehlermeldungen prominent in der Ticket-Zoom-Ansicht und bei der Ticket-Erstellung an.",{"title":7494,"description":7495},"Flexible Konfiguration","Umfangreiche Konfigurationsmöglichkeiten über die SysConfig zur Anpassung der Meldungen und Bedingungen.",[7497],{"source":6733,"source_url":7498,"items":7499},"https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-CustomerWarnAndErr\u002Fissues",[7500],{"title":7501,"url":7502,"state":7022},"Compatibility with OTRS 6 \u002F Znuny","https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-CustomerWarnAndErr\u002Fissues\u002F1",{"screenshots":7504},[],{},{"is_free":6462,"payment_models":7507},[],[],[],"packages\u002Fcustomerwarnanderr",[7512,7515],{"name":7513,"system_id":6368,"description":7514},"CustomerWarnAndErr###Mapping","Definiert die Zuordnung von Kundendatenfeldern zu Warn- oder Fehlermeldungen.",{"name":7516,"system_id":6368,"description":7517},"CustomerWarnAndErr###ShowIn","Legt fest, in welchen Ansichten (z. B. AgentTicketPhone, AgentTicketZoom) die Meldungen angezeigt werden sollen.",{"package_type":6417,"repository_url":7519,"latest_version":6989,"license":6862},"https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-CustomerWarnAndErr",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HINB66PrdR40X8s21-Cwttqw1xAzJOz_HKSGCXz92Kw",{"id":7523,"basic_info":7524,"compatibility":7530,"extension":9,"features":7539,"issues":7549,"media":7554,"meta":7556,"metrics":13,"organization_id":13,"pricing_and_payment":7557,"related_packages":7559,"reviews":7560,"seo_and_faqs":13,"stem":7561,"sysconfig":7562,"technical_details":7563,"ui_configuration":7567,"uuid":13,"__hash__":7568},"packages\u002Fpackages\u002Fcustomwebotrs-web-service-client.json",{"title":7525,"slug":7526,"summary":7527,"categories":7528,"full_description":7529},"OTRS Web Service Client for PHP","customwebotrs-web-service-client","Eine PHP-Bibliothek zur Interaktion mit dem OTRS Generic Interface über SOAP oder REST, die es externen Anwendungen ermöglicht, Tickets und Objekte in OTRS-basierten Systemen zu verwalten.",[4065,284,2342,5046,4588,2697],"Diese Bibliothek bietet eine strukturierte Möglichkeit zur Kommunikation mit OTRS, Znuny oder OTOBO über deren Generic Interface. Sie abstrahiert die SOAP- und REST-Kommunikation und ermöglicht es Entwicklern, Operationen wie TicketCreate, TicketUpdate und TicketSearch mithilfe von PHP-Objekten durchzuführen. Sie ist für die Integration in PHP-basierte Anwendungen (z. B. E-Commerce-Systeme, CRMs) konzipiert, um das Ticketmanagement zu automatisieren. Die Bibliothek ist über Composer installierbar und bietet eine objektorientierte API für den Zugriff auf ITSM-Daten.",{"systems":7531,"dependencies":7538},[7532,7534,7536],{"system_id":6368,"supported_versions":7533},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":7535},[6789,6790,6791],{"system_id":6511,"supported_versions":7537},[6783,6503],[],[7540,7543,7546],{"title":7541,"description":7542},"SOAP- und REST-Unterstützung","Unterstützt sowohl SOAP- als auch REST-Protokolle, die vom Generic Interface bereitgestellt werden.",{"title":7544,"description":7545},"Ticket-Management","Ermöglicht die Erstellung, Aktualisierung und Suche von Tickets über PHP-Objekte.",{"title":7547,"description":7548},"Generic Interface Kompatibilität","Vollständig kompatibel mit dem Generic Interface von OTRS, Znuny und OTOBO.",[7550],{"source":6733,"source_url":7551,"items":7552},"https:\u002F\u002Fgithub.com\u002Fcustomweb\u002Fotrs-web-service-client\u002Fissues",[7553],{"title":7251,"url":7551},{"screenshots":7555},[],{},{"is_free":6462,"payment_models":7558},[],[],[],"packages\u002Fcustomwebotrs-web-service-client",[],{"package_type":6452,"repository_url":7564,"latest_version":7565,"license":7566},"https:\u002F\u002Fgithub.com\u002Fcustomweb\u002Fotrs-web-service-client","1.0.15","Apache-2.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"T0-hCMhQH1J7TbQ0OU0-_WbylReoImGrZsMCiT5laF4",{"id":7570,"basic_info":7571,"compatibility":7577,"extension":9,"features":7584,"issues":7591,"media":7592,"meta":7594,"metrics":13,"organization_id":13,"pricing_and_payment":7595,"related_packages":7597,"reviews":7598,"seo_and_faqs":13,"stem":7599,"sysconfig":7600,"technical_details":7608,"ui_configuration":7610,"uuid":13,"__hash__":7611},"packages\u002Fpackages\u002Fdashboardmyaccountedtimes.json",{"title":7572,"slug":7573,"summary":7574,"categories":7575,"full_description":7576},"DashboardMyAccountedTimes","dashboardmyaccountedtimes","Dashboard-Widget für eine Übersicht der vom Agenten abgerechneten Zeiten.",[1547,5681,6135,153,4548,755],"Das Paket DashboardMyAccountedTimes erweitert das Dashboard für Agenten um ein nützliches Widget zur Zeiterfassung. Es bietet eine schnelle Übersicht über alle Zeiteinheiten, die der jeweilige Agent über verschiedene Tickets hinweg in einem definierten Zeitraum (standardmäßig die letzten 7 Tage) erfasst hat. Dies hilft Agenten dabei, ihre tägliche oder wöchentliche Arbeitsleistung direkt im Blick zu behalten, ohne separate Berichte aufrufen zu müssen. Die Konfiguration erfolgt einfach über die Systemkonfiguration (SysConfig).",{"systems":7578,"dependencies":7583},[7579,7581],{"system_id":6511,"supported_versions":7580},[6503],{"system_id":6368,"supported_versions":7582},[6503,6504,6505,6506,6507,6508],[],[7585,7588],{"title":7586,"description":7587},"Dashboard-Widget","Fügt dem Agenten-Dashboard ein Widget hinzu, das die vom aktuell angemeldeten Agenten erfassten Zeiteinheiten zusammenfasst.",{"title":7589,"description":7590},"Konfigurierbarer Zeitraum","Ermöglicht die Konfiguration des Zeitraums (z. B. die letzten X Tage), für den die Zeiten angezeigt werden sollen.",[],{"screenshots":7593},[],{},{"is_free":6462,"payment_models":7596},[],[],[],"packages\u002Fdashboardmyaccountedtimes",[7601,7604],{"name":7602,"system_id":6368,"description":7603,"default":6590},"DashboardBackend###0260-DashboardMyAccountedTimes","Aktiviert oder deaktiviert das Dashboard-Widget für abgerechnete Zeiten.",{"name":7605,"system_id":6368,"description":7606,"default":7607},"DashboardMyAccountedTimes###ShowLastXDays","Definiert die Anzahl der Tage, für die die abgerechneten Zeiten im Widget angezeigt werden sollen.","7",{"package_type":6417,"repository_url":7609,"latest_version":7361,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DashboardMyAccountedTimes",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"spUzmGwi5uu2Tc4TjQM7COktLdy5dKCHCk0dzitUk8U",{"id":7613,"basic_info":7614,"compatibility":7620,"extension":9,"features":7629,"issues":7639,"media":7640,"meta":7642,"metrics":13,"organization_id":6525,"pricing_and_payment":7643,"related_packages":7645,"reviews":7647,"seo_and_faqs":13,"stem":7648,"sysconfig":7649,"technical_details":7657,"ui_configuration":7660,"uuid":13,"__hash__":7661},"packages\u002Fpackages\u002Fdashboardmylastchangedtickets.json",{"title":7615,"slug":7616,"summary":7617,"categories":7618,"full_description":7619},"DashboardMyLastChangedTickets","dashboardmylastchangedtickets","Dashboard-Widget für eine Liste der zuletzt vom Agenten bearbeiteten Tickets.",[1547,123,4262,5936],"Dieses Paket erweitert das Dashboard um ein neues Widget, das die letzten Tickets anzeigt, die vom aktuell angemeldeten Agenten bearbeitet wurden. Dies ist besonders nützlich, um nach Pausen oder am nächsten Tag schnell wieder in die aktiven Vorgänge einzusteigen, ohne manuell suchen zu müssen. Das Modul wurde aufgrund seiner Beliebtheit in neuere Versionen von Znuny (ab 6.4.4) und OTOBO (ab 10.1) direkt in den Standard-Funktionsumfang übernommen.",{"systems":7621,"dependencies":7628},[7622,7624,7626],{"system_id":6368,"supported_versions":7623},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":7625},[6916,6370],{"system_id":6432,"supported_versions":7627},[6714,6653],[],[7630,7633,7636],{"title":7631,"description":7632},"Zuletzt geänderte Tickets","Zeigt eine Liste der Tickets an, an denen der Agent zuletzt Änderungen vorgenommen hat.",{"title":7634,"description":7635},"Konfigurierbares Limit","Die Anzahl der angezeigten Tickets kann über die SysConfig angepasst werden.",{"title":7637,"description":7638},"Produktivitätssteigerung","Ermöglicht das schnelle Fortsetzen der Arbeit an aktuellen Vorgängen direkt vom Dashboard aus.",[],{"screenshots":7641},[],{},{"is_free":6462,"payment_models":7644},[],[7646],"dashboardmytickets",[],"packages\u002Fdashboardmylastchangedtickets",[7650,7653],{"name":7651,"system_id":6368,"description":7652,"default":6590},"DashboardBackend###0270-DashboardMyLastChangedTickets","Aktiviert oder deaktiviert das Dashboard-Widget.",{"name":7654,"system_id":6368,"description":7655,"default":7656},"DashboardMyLastChangedTickets###Limit","Maximale Anzahl der im Widget angezeigten Tickets.","10",{"package_type":6417,"repository_url":7658,"latest_version":7659,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DashboardMyLastChangedTickets","6.0.5",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"COAbf8nQ6VoMLvsG1Mylal1PY0O9f2Ejj8zeve4owhk",{"id":7663,"basic_info":7664,"compatibility":7669,"extension":9,"features":7676,"issues":7683,"media":7684,"meta":7686,"metrics":13,"organization_id":6525,"pricing_and_payment":7687,"related_packages":7689,"reviews":7690,"seo_and_faqs":13,"stem":7691,"sysconfig":7692,"technical_details":7696,"ui_configuration":7698,"uuid":13,"__hash__":7699},"packages\u002Fpackages\u002Fdashboardmytickets.json",{"title":7665,"slug":7646,"summary":7666,"categories":7667,"full_description":7668},"DashboardMyTickets","Ein Dashboard-Widget, das alle Tickets anzeigt, bei denen der aktuelle Agent Besitzer oder Verantwortlicher ist.",[1547,6135,103,5511,5936],"Dieses Add-on fügt dem Dashboard von OTRS oder Znuny ein neues Widget hinzu, das alle Tickets auflistet, bei denen der aktuelle Agent entweder der Besitzer oder der Verantwortliche ist. Es bietet einen schnellen Überblick über die aktuellen Aufgaben des Agenten, ohne dass manuell nach Tickets gesucht oder verschiedene Statusansichten aufgerufen werden müssen. Das Widget ist über die SysConfig konfigurierbar und fügt sich nahtlos in die bestehende Dashboard-Oberfläche ein.",{"systems":7670,"dependencies":7675},[7671,7673],{"system_id":6368,"supported_versions":7672},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":7674},[7430,7431,6916,6370],[],[7677,7680],{"title":7678,"description":7679},"Einheitliche Ticketansicht","Kombiniert Tickets, bei denen der Agent Besitzer oder Verantwortlicher ist, in einem einzigen Widget.",{"title":7681,"description":7682},"Dashboard-Integration","Ermöglicht den schnellen Zugriff auf eigene Aufgaben direkt nach dem Login.",[],{"screenshots":7685},[],{},{"is_free":6462,"payment_models":7688},[],[],[],"packages\u002Fdashboardmytickets",[7693],{"name":7694,"system_id":6368,"description":7695},"DashboardBackend###0140-DashboardMyTickets","Konfiguration für das DashboardMyTickets-Widget.",{"package_type":6417,"repository_url":7697,"latest_version":6537,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DashboardMyTickets",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"e7429qugIC3lITi5puHsYr1FiEB0daf1c01PjP2J8RQ",{"id":7701,"basic_info":7702,"compatibility":7708,"extension":9,"features":7713,"issues":7728,"media":7735,"meta":7737,"metrics":13,"organization_id":13,"pricing_and_payment":7738,"related_packages":7740,"reviews":7742,"seo_and_faqs":13,"stem":7743,"sysconfig":7744,"technical_details":7745,"ui_configuration":7747,"uuid":13,"__hash__":7748},"packages\u002Fpackages\u002Fdatana-gmbhzammad-api.json",{"title":7703,"slug":7704,"summary":7705,"categories":7706,"full_description":7707},"Zammad API PHP Wrapper","datana-gmbhzammad-api","Eine PHP-Bibliothek, die einen Wrapper für die Zammad-REST-API bereitstellt und die Integration von Zammad-Funktionen in PHP-Anwendungen ermöglicht.",[4065,284,4598,5254,4756,2697],"Der Zammad API PHP Wrapper von Datana GmbH ist eine moderne PHP-Bibliothek zur Interaktion mit der Zammad REST-API. Er basiert auf dem Symfony HttpClient und bietet eine objektorientierte Schnittstelle für den Zugriff auf Zammad-Ressourcen. Entwickler können damit Ticket-Workflows automatisieren, Benutzerdaten synchronisieren oder Zammad-Funktionen direkt in ihre eigenen PHP-Anwendungen integrieren. Die Bibliothek unterstützt alle gängigen CRUD-Operationen sowie komplexe Suchanfragen und die Handhabung von Anhängen.",{"systems":7709,"dependencies":7712},[7710],{"system_id":6613,"supported_versions":7711},[6783,6503,6509],[],[7714,7716,7719,7722,7725],{"title":7187,"description":7715},"Erstellen, Aktualisieren und Abrufen von Tickets und Artikeln über die REST-API.",{"title":7717,"description":7718},"Benutzer- & Organisationsverwaltung","Verwalten von Benutzern, Organisationen und Gruppen innerhalb von Zammad.",{"title":7720,"description":7721},"Suche","Leistungsstarke Suchfunktionen für Tickets, Benutzer und Organisationen.",{"title":7723,"description":7724},"Benutzerdefinierte Objekte","Unterstützung für benutzerdefinierte Zammad-Objekte und -Felder.",{"title":7726,"description":7727},"Symfony-Integration","Basiert auf dem Symfony HttpClient für eine nahtlose Integration in moderne PHP-Frameworks.",[7729],{"source":6733,"source_url":7730,"items":7731},"https:\u002F\u002Fgithub.com\u002Fdatana-gmbh\u002Fzammad-api\u002Fissues",[7732],{"title":7733,"url":7734,"state":6738,"number":6165},"Support for Knowledge Base API endpoints","https:\u002F\u002Fgithub.com\u002Fdatana-gmbh\u002Fzammad-api\u002Fissues\u002F1",{"screenshots":7736},[],{},{"is_free":6462,"payment_models":7739},[],[7741],"zammad-api-client-php",[],"packages\u002Fdatana-gmbhzammad-api",[],{"package_type":6452,"repository_url":7746,"latest_version":7035,"license":6638},"https:\u002F\u002Fgithub.com\u002Fdatana-gmbh\u002Fzammad-api",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"LWxLmiLRpnGe0hIx50SdGp1WeB9odcZCCjl4q4fyZt8",{"id":7750,"basic_info":7751,"compatibility":7757,"extension":9,"features":7765,"issues":7778,"media":7779,"meta":7781,"metrics":7785,"organization_id":7786,"pricing_and_payment":7787,"related_packages":7789,"reviews":7790,"seo_and_faqs":7791,"stem":7795,"sysconfig":7796,"technical_details":7797,"ui_configuration":13,"uuid":7798,"__hash__":7799},"packages\u002Fpackages\u002Fdeskcenter-management-suite-connector.json",{"title":7752,"slug":7753,"summary":7754,"categories":7755,"full_description":7756},"Deskcenter Management Suite Connector","deskcenter-management-suite-connector","Integrationsmodul für KIX zur automatisierten Übernahme von Hardware- und Software-Inventardaten aus der Deskcenter Management Suite in die KIX CMDB.",[1678,1021,412,2707,2686,2697],"Das Modul ermöglicht die nahtlose Anbindung der Deskcenter Management Suite an das KIX-System. Es automatisiert den Import von IT-Assets, Hardware-Details und Software-Installationen direkt in die KIX CMDB. Dadurch stehen im Service Management stets aktuelle Informationen über die IT-Infrastruktur zur Verfügung, was die Fehleranalyse, das Change Management und das Asset Management erheblich vereinfacht. Die Integration ist Teil der 'Connect'-Produktfamilie von KIX und unterstützt sowohl KIX 17 als auch die moderne, containerbasierte KIX 18 Umgebung.",{"systems":7758,"dependencies":7764},[7759],{"system_id":7760,"supported_versions":7761},"kix",[7762,7763],"17","18",[],[7766,7769,7772,7775],{"title":7767,"description":7768},"Automatisierter Datenimport","Automatisierter Import von Hardware- und Software-Inventardaten aus Deskcenter.",{"title":7770,"description":7771},"CI-Mapping","Flexibles Mapping von Deskcenter-Assets auf KIX-CI-Klassen.",{"title":7773,"description":7774},"Software-Inventarisierung","Übernahme von Software-Installationen und Lizenzinformationen in die CMDB.",{"title":7776,"description":7777},"Zeitgesteuerter Abgleich","Regelmäßige Synchronisation zur Sicherstellung aktueller Datenbestände.",[],{"screenshots":7780},[],{"calls_to_action":7782},[7783],{"type":6398,"text":6399,"url":7784,"is_internal":6401},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},"kix-gmbh",{"is_free":6401,"currency":6406,"payment_models":7788},[],[],[],{"meta_title":7792,"meta_description":7793,"faqs":7794},"Deskcenter Management Suite Connector | Open ITSM Hub","Import asset data from the IT asset management software Deskcenter Management Suite.",[],"packages\u002Fdeskcenter-management-suite-connector",[],{"package_type":6452,"repository_url":7784,"license":6418},"d7273c1c-3f40-4c40-8ca3-128ba842f0f6","nZjAb1GuA0AWPwbUCrGZIjj3cSzffFey0DOOeiyTBRE",{"id":7801,"basic_info":7802,"compatibility":7808,"extension":9,"features":7812,"issues":7823,"media":7829,"meta":7831,"metrics":13,"organization_id":13,"pricing_and_payment":7832,"related_packages":7834,"reviews":7835,"seo_and_faqs":13,"stem":7836,"sysconfig":7837,"technical_details":7838,"ui_configuration":7842,"uuid":13,"__hash__":7843},"packages\u002Fpackages\u002Fdigital-bossn8n-nodes-zammad.json",{"title":7803,"slug":7804,"summary":7805,"categories":7806,"full_description":7807},"@digital-boss\u002Fn8n-nodes-zammad","digital-bossn8n-nodes-zammad","Ein n8n-Community-Node für die umfassende Integration der Zammad-REST-API zur Automatisierung von Tickets, Benutzern und Organisationen.",[3486,527,6153,303,3563,6164,2697],"Dieser Community-Node für n8n ermöglicht die nahtlose Interaktion mit dem Zammad-Helpdesk-System über dessen REST-API. Er bietet eine leistungsstarke Alternative oder Ergänzung zu nativen Integrationen, indem er fast die gesamte Zammad-API (mit Ausnahme von CTI-Endpunkten) für n8n-Workflows zugänglich macht. Nutzer können komplexe Automatisierungen erstellen, wie z. B. die automatische Ticket-Erstellung aus externen Quellen, die Synchronisierung von Kundendaten mit CRM-Systemen oder die dynamische Zuweisung von Support-Anfragen basierend auf vordefinierten Regeln.",{"systems":7809,"dependencies":7811},[7810],{"system_id":6613},[],[7813,7815,7817,7820],{"title":7187,"description":7814},"Erstellen, Aktualisieren, Abrufen, Löschen und Suchen von Tickets in Zammad.",{"title":7190,"description":7816},"Verwalten von Benutzerprofilen, einschließlich Erstellung, Aktualisierung und Suche.",{"title":7818,"description":7819},"Organisations-Verwaltung","Automatisierte Verwaltung von Organisationen und deren Zuordnungen.",{"title":7821,"description":7822},"Gruppen-Verwaltung","Abrufen und Auflisten von Zammad-Gruppen für die Workflow-Steuerung.",[7824],{"source":6733,"source_url":7825,"items":7826},"https:\u002F\u002Fgithub.com\u002FquansenB\u002Fn8n-nodes-zammad\u002Fissues",[7827],{"title":7828,"url":7825},"General issue tracking on GitHub",{"screenshots":7830},[],{},{"is_free":6462,"payment_models":7833},[],[],[],"packages\u002Fdigital-bossn8n-nodes-zammad",[],{"package_type":7839,"repository_url":7840,"license":6638,"latest_version":7841},"npm","https:\u002F\u002Fgithub.com\u002FquansenB\u002Fn8n-nodes-zammad","1.1.2",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"PBfZDCHOPx0egRrKTLRlqeDQjcdZd4Ckz2cnb2qrOcY",{"id":7845,"basic_info":7846,"compatibility":7852,"extension":9,"features":7861,"issues":7868,"media":7869,"meta":7871,"metrics":13,"organization_id":4667,"pricing_and_payment":7872,"related_packages":7874,"reviews":7875,"seo_and_faqs":13,"stem":7876,"sysconfig":7877,"technical_details":7878,"ui_configuration":7880,"uuid":13,"__hash__":7881},"packages\u002Fpackages\u002Fdiscretesystemaddresses.json",{"title":7847,"slug":7848,"summary":7849,"categories":7850,"full_description":7851},"Discrete System Addresses","discretesystemaddresses","System-E-Mail-Adressen auf bestimmte Queues einschränken.",[1906,4379,3429,4826,1111,6164],"In Standard-Installationen von Znuny, OTOBO oder OTRS stehen alle konfigurierten System-E-Mail-Adressen global für alle Queues zur Verfügung. Das Paket 'Discrete System Addresses' erweitert das System um die Möglichkeit, diese Adressen gezielt bestimmten Queues zuzuweisen. Dies ist besonders in komplexen Umgebungen oder bei der Verwaltung mehrerer Mandanten auf einem System essenziell, um sicherzustellen, dass Agenten nur die für ihre Abteilung oder ihren Kunden relevanten Absenderadressen sehen und nutzen können.",{"systems":7853,"dependencies":7860},[7854,7856,7858],{"system_id":6368,"supported_versions":7855},[6370,6552,6376],{"system_id":6432,"supported_versions":7857},[6714,6653,6654],{"system_id":6511,"supported_versions":7859},[6370],[],[7862,7865],{"title":7863,"description":7864},"Queue-basierte Adressfilterung","Ermöglicht die Zuweisung von System-E-Mail-Adressen zu spezifischen Queues, um die Auswahl im Ticket-Interface einzuschränken.",{"title":7866,"description":7867},"Schutz vor Fehlversand","Verhindert, dass Agenten in mandantenfähigen Umgebungen versehentlich die falsche Absenderadresse verwenden.",[],{"screenshots":7870},[],{},{"is_free":6462,"payment_models":7873},[],[7368],[],"packages\u002Fdiscretesystemaddresses",[],{"package_type":6417,"repository_url":7879,"license":6487},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdiscretesystemaddresses",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"oH00vuuurjecPRfCK9cJX1bKFN5UvleDNs_S67_NRYU",{"id":7883,"basic_info":7884,"compatibility":7890,"extension":9,"features":7895,"issues":7905,"media":7912,"meta":7914,"metrics":13,"organization_id":13,"pricing_and_payment":7915,"related_packages":7917,"reviews":7918,"seo_and_faqs":13,"stem":7919,"sysconfig":7920,"technical_details":7921,"ui_configuration":7924,"uuid":13,"__hash__":7925},"packages\u002Fpackages\u002Fdontpaniczammad-external-data.json",{"title":7885,"slug":7886,"summary":7887,"categories":7888,"full_description":7889},"Zammad External Data Proxy","dontpaniczammad-external-data","Eine PHP-Bibliothek zur Bereitstellung und Formatierung von Daten für die externe Datenquellen-Funktion von Zammad.",[4065,313,2092,1151,2697],"Die Zammad External Data Proxy Bibliothek von Don't Panic IT-Service GmbH ist ein PHP-basiertes Tool, das als Brücke zwischen Zammad und externen Datenquellen fungiert. Seit Zammad 6.0 können Administratoren Felder vom Typ 'Externe Daten' erstellen, die Informationen in Echtzeit von einer URL abrufen. Diese Bibliothek vereinfacht die Erstellung des notwendigen Proxy-Dienstes, indem sie das Routing übernimmt und sicherstellt, dass die Antworten exakt dem von Zammad erwarteten JSON-Schema entsprechen. Sie eignet sich ideal für die Integration von Bestandsdaten (z.B. aus i-doit), Kundendaten aus ERP-Systemen oder anderen API-basierten Informationen direkt in die Zammad-Oberfläche.",{"systems":7891,"dependencies":7894},[7892],{"system_id":6613,"supported_versions":7893},[6503,6504,6505,6506,6507,6509,6786],[],[7896,7899,7902],{"title":7897,"description":7898},"Zammad-konformes JSON","Formatiert Daten automatisch in das von Zammad erwartete JSON-Format für externe Datenquellen.",{"title":7900,"description":7901},"Suche & Detailansicht","Unterstützt die Suchlogik für Dropdown-Felder und die detaillierte Anzeige von Objektdaten in Zammad.",{"title":7903,"description":7904},"Einfache Integration","Bietet einen minimalen Router und Controller zur einfachen Anbindung an Drittsysteme wie i-doit oder ERP-Datenbanken.",[7906],{"source":7907,"source_url":7908,"items":7909},"gitlab","https:\u002F\u002Fgitlab.com\u002Fdont-panic\u002Fzammad-external-data\u002F-\u002Fissues",[7910],{"title":7911,"url":7908},"Public Issue Tracker",{"screenshots":7913},[],{},{"is_free":6462,"payment_models":7916},[],[],[],"packages\u002Fdontpaniczammad-external-data",[],{"package_type":6452,"repository_url":7922,"latest_version":7923,"license":6638},"https:\u002F\u002Fgitlab.com\u002Fdont-panic\u002Fzammad-external-data","1.0.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"dt78qUV5pnN2xDbMRu1VF6YmaUrhGtadllTIN-kuO5E",{"id":7927,"basic_info":7928,"compatibility":7934,"extension":9,"features":7941,"issues":7951,"media":7963,"meta":7965,"metrics":7969,"organization_id":6404,"pricing_and_payment":7970,"related_packages":7972,"reviews":7973,"seo_and_faqs":7974,"stem":7978,"sysconfig":7979,"technical_details":7988,"ui_configuration":13,"uuid":7991,"__hash__":7992},"packages\u002Fpackages\u002Fdynamicfield-database.json",{"title":7929,"slug":7930,"summary":7931,"categories":7932,"full_description":7933},"DynamicField Database","dynamicfield-database","Erweitert Znuny um dynamische Feldtypen zur Abfrage und Auswahl von Daten aus externen SQL-Datenbanken via Autocomplete oder Multiselect.",[1856,5135,1607,2082,2697,6164],"Dieses Paket ermöglicht die Integration externer Datenbankinhalte in Znuny. Es bietet einen neuen dynamischen Feldtyp 'Datenbank', der so konfiguriert werden kann, dass er eine Verbindung zu jeder von Perls DBI unterstützten Datenbank herstellt (z. B. MySQL, PostgreSQL, MSSQL, Oracle). Agenten können über ein Autocomplete-Feld nach Datensätzen suchen oder aus einer Liste auswählen. Die abgerufenen Daten können anderen Ticket-Attributen zugeordnet oder im dynamischen Feld gespeichert werden. Dies ist besonders nützlich, um Tickets mit externen Kunden-IDs, Asset-Nummern oder Produktkatalogen zu verknüpfen, die in Drittsystemen gespeichert sind. Das Paket unterstützt sowohl Einzel- als auch Mehrfachauswahlfelder.",{"systems":7935,"dependencies":7940},[7936,7938],{"system_id":6368,"supported_versions":7937},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6511,"supported_versions":7939},[6370],[],[7942,7945,7948],{"title":7943,"description":7944},"SQL-Integration","Direkte Abfrage externer SQL-Datenbanken wie MySQL, PostgreSQL, MSSQL oder Oracle über Perls DBI.",{"title":7946,"description":7947},"Autocomplete-Suche","Bietet ein Autocomplete-Suchfeld für Agenten, um Datenbankeinträge schnell zu finden und auszuwählen.",{"title":7949,"description":7950},"Daten-Mapping","Ermöglicht die Zuordnung von Datenbankspalten zu Ticket-Attributen oder anderen dynamischen Feldern.",[7952],{"source":6733,"source_url":7953,"items":7954},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase\u002Fissues",[7955,7959],{"title":7956,"url":7957,"state":6738,"number":7958},"Search in DynamicField Database","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase\u002Fissues\u002F15",15,{"title":7960,"url":7961,"state":7022,"number":7962},"Add support for OTRS 7 \u002F Znuny 7","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase\u002Fissues\u002F12",12,{"screenshots":7964},[],{"calls_to_action":7966},[7967],{"type":6398,"text":6399,"url":7968,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fdynamicfield-database",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":7971},[],[],[],{"meta_title":7975,"meta_description":7976,"faqs":7977},"DynamicField Database | Open ITSM Hub","Extends Znuny with two dynamic field types (Database Dropdown and Database Multiselect) that allow agents to query and attach values from any SQL-accessible database directly within tickets using real-time autocomplete.",[],"packages\u002Fdynamicfield-database",[7980,7984],{"name":7981,"system_id":6368,"description":7982,"default":7983},"DynamicFieldDatabase::SearchLimit","Definiert die maximale Anzahl der Ergebnisse für die Suche.","50",{"name":7985,"system_id":6368,"description":7986,"default":7987},"DynamicFieldDatabase::DetailedSearchLimit","Definiert die maximale Anzahl der Ergebnisse für die Detailsuche.","100",{"package_type":6417,"repository_url":7989,"license":6862,"latest_version":7990},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase","7.1.1","d8f206a6-6f10-4a04-adf4-f8105379be25","w7yQLJqJi7bszGs3JdApmjJa2spbwMba922oHAvYtfI",{"id":7994,"basic_info":7995,"compatibility":8001,"extension":9,"features":8010,"issues":8020,"media":8026,"meta":8028,"metrics":13,"organization_id":4667,"pricing_and_payment":8029,"related_packages":8031,"reviews":8032,"seo_and_faqs":13,"stem":8033,"sysconfig":8034,"technical_details":8035,"ui_configuration":8038,"uuid":13,"__hash__":8039},"packages\u002Fpackages\u002Fdynamicfieldattachment.json",{"title":7996,"slug":7997,"summary":7998,"categories":7999,"full_description":8000},"DynamicFieldAttachment","dynamicfieldattachment","Erweitert das System um einen dynamischen Feldtyp für Datei-Anhänge.",[1856,469,4242,4667,6164,5511],"Das DynamicFieldAttachment-Paket von Rother OSS erweitert Znuny, OTOBO und OTRS Community Edition um einen neuen Typ von dynamischen Feldern: den Anhang. Während Standard-Dynamic-Fields nur Text, Zahlen oder Listen speichern können, erlaubt dieser Typ das direkte Hochladen von Dokumenten, Bildern oder anderen Dateien in das Feld. Dies ist besonders nützlich für Prozessmanagement-Szenarien, in denen spezifische Dokumente (z. B. Rechnungen, Zertifikate) an einem Ticket oder Prozessschritt fixiert werden müssen, anstatt sie nur als normale Ticket-Anhänge zu führen. Die Anhänge sind in der Ticket-Detailansicht (TicketZoom) sichtbar und können in verschiedenen Masken (Agent\u002FCustomer) konfiguriert werden.",{"systems":8002,"dependencies":8009},[8003,8005,8007],{"system_id":6368,"supported_versions":8004},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6432,"supported_versions":8006},[6714,6653,6654],{"system_id":6511,"supported_versions":8008},[6370],[],[8011,8014,8017],{"title":8012,"description":8013},"Neuer Feldtyp: Anhang","Ermöglicht das Erstellen von dynamischen Feldern, in denen Dateien direkt hochgeladen und gespeichert werden können.",{"title":8015,"description":8016},"Mehrfachanhänge","Unterstützt das Hochladen mehrerer Dateien innerhalb eines einzigen dynamischen Feldes.",{"title":8018,"description":8019},"Prozessmanagement-Integration","Vollständige Integration in die Prozessmanagement-Oberflächen und Ticket-Ansichten.",[8021],{"source":6733,"source_url":8022,"items":8023},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdynamicfieldattachment\u002Fissues",[8024],{"title":8025,"url":8022},"Issues on GitHub tracker",{"screenshots":8027},[],{},{"is_free":6462,"payment_models":8030},[],[],[],"packages\u002Fdynamicfieldattachment",[],{"package_type":6417,"repository_url":8036,"latest_version":6765,"license":8037},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdynamicfieldattachment","AGPL-3.0-or-later",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"BsYcRlDS0DfFuRsEx4doH0cBDVDXdBlXGvkUMdj61xA",{"id":8041,"basic_info":8042,"compatibility":8048,"extension":9,"features":8055,"issues":8056,"media":8057,"meta":8059,"metrics":13,"organization_id":4667,"pricing_and_payment":8060,"related_packages":8062,"reviews":8063,"seo_and_faqs":13,"stem":8064,"sysconfig":8065,"technical_details":8066,"ui_configuration":8068,"uuid":13,"__hash__":8069},"packages\u002Fpackages\u002Fdynamicfieldsticketattributes.json",{"title":8043,"slug":8044,"summary":8045,"categories":8046,"full_description":8047},"DynamicFieldsTicketAttributes","dynamicfieldsticketattributes","Ermöglicht die Nutzung von Standard-Ticketattributen als Dynamische Felder in OTOBO.",[1856,5441,3847,6164,5936],"Diese Erweiterung für OTOBO führt spezialisierte Typen für Dynamische Felder ein, die interne Ticket-Attribute (wie Queue, Status oder Priorität) abbilden. Dies ist besonders nützlich in Szenarien, in denen die Benutzeroberfläche oder externe Schnittstellen (APIs) nur die Verwendung von Dynamischen Feldern erlauben, aber Zugriff auf Standard-Ticketdaten benötigt wird. Dadurch können Ticket-Attribute konsistent in Statistiken, Benachrichtigungen und Prozess-Dialogen verwendet werden, die primär auf Dynamische Felder ausgelegt sind.",{"systems":8049,"dependencies":8054},[8050,8052],{"system_id":6432,"supported_versions":8051},[6790,6791,6837],{"system_id":6511,"supported_versions":8053},[6503],[],[],[],{"screenshots":8058},[],{},{"is_free":6462,"payment_models":8061},[],[7997],[],"packages\u002Fdynamicfieldsticketattributes",[],{"package_type":6417,"repository_url":8067,"latest_version":6765,"license":7075},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdynamicfieldsticketattributes",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"npbd8W1nVtHi9nA5JW_1S4RVpI96sPaCS1Ep3ImCANI",{"id":8071,"basic_info":8072,"compatibility":8078,"extension":9,"features":8087,"issues":8097,"media":8098,"meta":8100,"metrics":13,"organization_id":6525,"pricing_and_payment":8101,"related_packages":8103,"reviews":8104,"seo_and_faqs":13,"stem":8105,"sysconfig":8106,"technical_details":8110,"ui_configuration":8112,"uuid":13,"__hash__":8113},"packages\u002Fpackages\u002Fer-schema.json",{"title":8073,"slug":8074,"summary":8075,"categories":8076,"full_description":8077},"ERSchema","er-schema","Fügt eine Visualisierung des Datenbankschemas als Entity-Relationship-Diagramm (ERD) direkt in der Administrationsoberfläche hinzu.",[1597,1975,4727,6035,73,1688,93,1668],"Dieses Paket bietet Administratoren eine visuelle Darstellung der zugrunde liegenden Datenbankstruktur. Es generiert Entity-Relationship-Diagramme (ERD) basierend auf dem aktuellen Systemschema und hilft Entwicklern und Administratoren, Tabellenbeziehungen, Fremdschlüssel und den Datenfluss zu verstehen. Zur Darstellung der Diagramme werden externe Perl-Module wie GraphViz, SQL::Translator, Config::General und Math::Bezier benötigt. Das Modul ist besonders nützlich für Entwickler, die Erweiterungen schreiben oder komplexe SQL-Abfragen optimieren möchten.",{"systems":8079,"dependencies":8086},[8080,8082,8084],{"system_id":6368,"supported_versions":8081},[6503,6504,6505,6506,6507,6508,6509],{"system_id":6432,"supported_versions":8083},[6789,6790,6791],{"system_id":6511,"supported_versions":8085},[6783,6503],[],[8088,8091,8094],{"title":8089,"description":8090},"ER-Diagramm-Erstellung","Generiert automatisch visuelle Diagramme der Datenbanktabellen und ihrer Beziehungen basierend auf dem aktuellen Schema.",{"title":8092,"description":8093},"Admin-Integration","Das Tool ist nahtlos in die Administrationsoberfläche integriert und ermöglicht einen schnellen Zugriff auf die Datenbankstruktur.",{"title":8095,"description":8096},"Beziehungs-Mapping","Nutzt SQL::Translator und GraphViz, um präzise und lesbare Diagramme der Tabellenverknüpfungen zu erstellen.",[],{"screenshots":8099},[],{},{"is_free":6462,"payment_models":8102},[],[],[],"packages\u002Fer-schema",[8107],{"name":8108,"system_id":6432,"description":8109},"Frontend::Module###AdminERSchema","Registrierung des Admin-Moduls für die ER-Schema-Visualisierung.",{"package_type":6417,"repository_url":8111,"latest_version":7413,"license":6487},"https:\u002F\u002Fgithub.com\u002Flittlemole\u002Fer-schema",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"8EmjQBm14d03jM3cP_rTa50mNuJp7cX19BDxaEB8-lA",{"id":8115,"basic_info":8116,"compatibility":8122,"extension":9,"features":8127,"issues":8136,"media":8137,"meta":8139,"metrics":13,"organization_id":8140,"pricing_and_payment":8141,"related_packages":8143,"reviews":8144,"seo_and_faqs":13,"stem":8145,"sysconfig":8146,"technical_details":8147,"ui_configuration":8150,"uuid":13,"__hash__":8151},"packages\u002Fpackages\u002Ferpnextzammad.json",{"title":8117,"slug":8118,"summary":8119,"categories":8120,"full_description":8121},"ERPNext Zammad Integration","erpnextzammad","Frappe-App zur Integration von ERPNext mit Zammad für Kunden-Synchronisation und Ticket-Anzeige.",[1995,2252,2686,5264,2697],"Diese Integration verbindet ERPNext mit dem Zammad Helpdesk. Sie ermöglicht die nahtlose Synchronisation von Kundenstammdaten (Kunden, Adressen und Kontakte) zwischen beiden Systemen. Nutzer können Zammad-Tickets direkt in ERPNext einsehen und neue Support-Anfragen erstellen, was den Wechsel zwischen den Anwendungen reduziert und die Effizienz im Kundenservice steigert.",{"systems":8123,"dependencies":8126},[8124],{"system_id":6613,"supported_versions":8125},[7131,7090],[],[8128,8131,8134],{"title":8129,"description":8130},"Stammdaten-Synchronisation","Synchronisiert Kunden, Adressen und Kontakte von ERPNext zu Zammad.",{"title":8132,"description":8133},"Ticket-Dashboard in ERPNext","Ermöglicht die Anzeige von Zammad-Tickets direkt in der ERPNext-Kundenansicht.",{"title":7283,"description":8135},"Erstellen Sie neue Zammad-Tickets direkt aus der ERPNext-Oberfläche heraus.",[],{"screenshots":8138},[],{},"fglashauser",{"is_free":6462,"payment_models":8142},[],[],[],"packages\u002Ferpnextzammad",[],{"package_type":6452,"repository_url":8148,"license":6638,"latest_version":8149},"https:\u002F\u002Fgithub.com\u002Ffglashauser\u002Ferpnext_zammad","0.0.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"svBOIdeJdHBqPbj0N8VU1V8uf_M4FFa4aXtK-kwIPE4",{"id":8153,"basic_info":8154,"compatibility":8160,"extension":9,"features":8164,"issues":8174,"media":8175,"meta":8177,"metrics":13,"organization_id":8178,"pricing_and_payment":8179,"related_packages":8181,"reviews":8183,"seo_and_faqs":13,"stem":8184,"sysconfig":8185,"technical_details":8186,"ui_configuration":8188,"uuid":13,"__hash__":8189},"packages\u002Fpackages\u002Fexport-zammadkb.json",{"title":8155,"slug":8156,"summary":8157,"categories":8158,"full_description":8159},"Export-ZammadKB","export-zammadkb","Ein PowerShell-Skript zum Exportieren von Zammad Knowledge Base Artikeln und Anhängen als Markdown-Dateien unter Beibehaltung der Kategoriestruktur.",[2876,4163,3193,2063,577,2886,2697],"Export-ZammadKB ist ein PowerShell-Skript, das die Zammad-API nutzt, um alle Artikel und Anhänge aus einer Zammad Knowledge Base zu extrahieren. Das Tool konvertiert den HTML-Inhalt der Artikel in Markdown-Dateien und organisiert diese in einer Verzeichnisstruktur, die exakt der Kategorienstruktur in Zammad entspricht. Dies ist besonders nützlich für Backups, Migrationen oder die Offline-Verfügbarkeit von Dokumentationen.",{"systems":8161,"dependencies":8163},[8162],{"system_id":6613},[],[8165,8168,8171],{"title":8166,"description":8167},"Markdown-Konvertierung","Konvertiert Zammad Knowledge Base Artikel von HTML in das Markdown-Format.",{"title":8169,"description":8170},"Anhangs-Export","Lädt alle mit den Artikeln verknüpften Anhänge herunter und speichert sie lokal.",{"title":8172,"description":8173},"Struktur-Spiegelung","Erstellt eine lokale Ordnerstruktur, die die Kategorienhierarchie der Zammad KB widerspiegelt.",[],{"screenshots":8176},[],{},"danielknng",{"is_free":6462,"payment_models":8180},[],[8182],"zd-ticket-portal",[],"packages\u002Fexport-zammadkb",[],{"package_type":6452,"repository_url":8187,"license":6638},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002FExport-ZammadKB",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"paTT501ky0RQck0cgwh25XPp_ZFCTLBxQHU9cdSxa6Q",{"id":8191,"basic_info":8192,"compatibility":8198,"extension":9,"features":8203,"issues":8216,"media":8221,"meta":8223,"metrics":8227,"organization_id":6404,"pricing_and_payment":8228,"related_packages":8230,"reviews":8231,"seo_and_faqs":8232,"stem":8236,"sysconfig":8237,"technical_details":8247,"ui_configuration":8249,"uuid":8250,"__hash__":8251},"packages\u002Fpackages\u002Fexternal-reference-for-web-services.json",{"title":8193,"slug":8194,"summary":8195,"categories":8196,"full_description":8197},"External Reference for Web Services","external-reference-for-web-services","Ermöglicht externen Systemen die Interaktion mit Znuny-Tickets über eigene Referenz-IDs via Generic Interface. Erstellt oder aktualisiert Tickets automatisch.",[274,2362,6095,5511,2102,2686,2697,6164],"Dieses Add-on erweitert das Znuny Generic Interface um die Operation 'Ticket::ExternalReference'. Es ermöglicht externen Systemen (wie Jira, Salesforce oder ERP-Lösungen), mit Znuny-Tickets zu interagieren, indem sie ihre eigenen Referenz-IDs verwenden. Wenn eine Anfrage eingeht, prüft das System automatisch, ob bereits ein Ticket mit dieser externen Referenz existiert. Falls ja, wird das Ticket aktualisiert; falls nein, wird ein neues Ticket erstellt. Dies verhindert Dubletten und vereinfacht die Integration erheblich, da das aufrufende System keine Znuny-spezifischen Ticket-IDs speichern muss. Die Logik kann feinjustiert werden, um z. B. nur Tickets in bestimmten Status zu aktualisieren oder neue Tickets zu erzwingen, wenn das alte bereits geschlossen ist.",{"systems":8199,"dependencies":8202},[8200],{"system_id":6368,"supported_versions":8201},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],[],[8204,8207,8210,8213],{"title":8205,"description":8206},"Einheitlicher API-Endpunkt","Nutzen Sie eine einzige API-Operation für die Erstellung und Aktualisierung von Tickets, ohne dass das externe System Znuny-Ticket-IDs verwalten muss.",{"title":8208,"description":8209},"Intelligente Create-or-Update Logik","Das Add-on entscheidet automatisch, ob ein neues Ticket erstellt oder ein bestehendes aktualisiert wird, basierend auf der externen Referenz und dem Ticketstatus.",{"title":8211,"description":8212},"Speicherung in Dynamischen Feldern","Die externe Referenznummer wird automatisch in einem konfigurierbaren dynamischen Feld gespeichert, um eine lückenlose Rückverfolgbarkeit zu gewährleisten.",{"title":8214,"description":8215},"Flexible Authentifizierung","Unterstützt Agenten-Login, Kunden-Login und sessionbasierte Authentifizierung für maximale Flexibilität bei der Integration.",[8217],{"source":6733,"source_url":8218,"items":8219},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ExternalReference\u002Fissues",[8220],{"title":7251,"url":8218},{"screenshots":8222},[],{"calls_to_action":8224},[8225],{"type":6398,"text":6399,"url":8226,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fexternal-reference-for-web-services",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":8229},[],[],[],{"meta_title":8233,"meta_description":8234,"faqs":8235},"External Reference for Web Services | Open ITSM Hub","Enables external systems to interact with Znuny via a single ticket operation using an external reference number. Automatically creates a new ticket if no match is found or updates an existing ticket if the reference matches.",[],"packages\u002Fexternal-reference-for-web-services",[8238,8241,8244],{"name":8239,"system_id":6368,"description":8240},"GenericInterface::Operation::TicketExternalReference###Config","Konfiguration für die TicketExternalReference-Operation im Generic Interface.",{"name":8242,"system_id":6368,"description":8243},"GenericInterface::Operation::TicketCreateExternalReference###Config","Konfiguration für die TicketCreateExternalReference-Operation.",{"name":8245,"system_id":6368,"description":8246},"GenericInterface::Operation::TicketUpdateExternalReference###Config","Konfiguration für die TicketUpdateExternalReference-Operation.",{"package_type":6417,"repository_url":8248,"latest_version":7990,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ExternalReference",{"is_featured":6462},"797cf859-9cfa-4c50-b5ad-516784cd32fd","042gRh_TcvGPZ3zZ417-QfqcHlW8dYfjT147QO-zMHg",{"id":8253,"basic_info":8254,"compatibility":8260,"extension":9,"features":8265,"issues":8276,"media":8277,"meta":8279,"metrics":13,"organization_id":6404,"pricing_and_payment":8283,"related_packages":8285,"reviews":8286,"seo_and_faqs":13,"stem":8287,"sysconfig":8288,"technical_details":8292,"ui_configuration":8293,"uuid":13,"__hash__":8294},"packages\u002Fpackages\u002Fexternalreference-znuny-ticket-operation-for-external-system-integration.json",{"title":8255,"slug":8256,"summary":8257,"categories":8258,"full_description":8259},"ExternalReference – Znuny Ticket Operation for External System Integration","externalreference-znuny-ticket-operation-for-external-system-integration","Integrieren Sie externe Systeme mit Znuny über einen einzigen API-Endpunkt für Ticket-Operationen basierend auf externen Referenznummern.",[274,6125,2686,2362,2102,1319,2697,1111,4262],"Das ExternalReference Add-on erweitert das Znuny GenericInterface um eine spezialisierte Operation für die Ticket-Integration. Es löst das klassische Problem, bei dem externe Systeme (wie CRM- oder ERP-Lösungen) Aktionen an Tickets durchführen müssen, aber nur ihre eigene Referenznummer und nicht die interne Znuny-TicketID kennen. \\n\\nDie Operation 'Ticket::ExternalReference' prüft bei eingehenden Anfragen, ob bereits ein Ticket mit der übermittelten Referenz in einem definierten Dynamischen Feld existiert. Ist dies der Fall und befindet sich das Ticket in einem erlaubten Status, wird es aktualisiert. Andernfalls wird ein neues Ticket erstellt und die Referenz für zukünftige Updates gespeichert. Dies reduziert die Komplexität auf der Seite des Drittsystems erheblich, da dort kein Mapping von Znuny-IDs gepflegt werden muss.",{"systems":8261,"dependencies":8264},[8262],{"system_id":6368,"supported_versions":8263},[6552,6376,6377,6553,6554],[],[8266,8269,8272,8274],{"title":8267,"description":8268},"Single-Endpoint-Integration","Ermöglicht die Erstellung und Aktualisierung von Tickets über einen einzigen API-Endpunkt (Ticket::ExternalReference), ohne dass das externe System Znuny-interne IDs kennen muss.",{"title":8270,"description":8271},"Automatische Create-or-Update-Logik","Entscheidet basierend auf der Existenz der externen Referenz und konfigurierbaren Statusbedingungen automatisch, ob ein neues Ticket erstellt oder ein bestehendes aktualisiert wird.",{"title":8211,"description":8273},"Speichert die externe Referenznummer automatisch in einem konfigurierbaren Dynamischen Feld zur systemübergreifenden Nachverfolgung.",{"title":8214,"description":8275},"Unterstützt Agenten-Login, Kunden-Login und sessionbasierte Authentifizierung für maximale Flexibilität bei Drittanbieter-Integrationen.",[],{"screenshots":8278},[],{"calls_to_action":8280},[8281],{"type":6398,"text":8282,"url":8226,"is_internal":6401},"Buy Now",{"is_free":6401,"payment_models":8284},[],[],[],"packages\u002Fexternalreference-znuny-ticket-operation-for-external-system-integration",[8289],{"name":8290,"system_id":6368,"description":8291},"GenericInterface::Operation::Ticket::ExternalReference","Definiert die Operation für das GenericInterface zur Verarbeitung externer Referenzen.",{"package_type":6417,"repository_url":8226,"license":1100},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"mHWKI_uBw07p47dwYkLjxZNOupxgK2wslp_pa53LLQg",{"id":8296,"basic_info":8297,"compatibility":8301,"extension":9,"features":8306,"issues":8319,"media":8331,"meta":8333,"metrics":8337,"organization_id":13,"pricing_and_payment":8338,"related_packages":8340,"reviews":8342,"seo_and_faqs":8343,"stem":8347,"sysconfig":8348,"technical_details":8360,"ui_configuration":8362,"uuid":8363,"__hash__":8364},"packages\u002Fpackages\u002Ffaq.json",{"title":2141,"slug":2142,"summary":8298,"categories":8299,"full_description":8300},"Das offizielle FAQ-Modul für OTOBO bietet eine Wissensdatenbank für Agenten und Kunden zur Verwaltung und Suche von häufig gestellten Fragen.",[2142,2876,4796,2886,2152],"Das FAQ-Modul erweitert OTOBO um eine professionelle Wissensdatenbank. Es ermöglicht Agenten das Erstellen, Kategorisieren und Verwalten von Artikeln, die anderen Agenten, angemeldeten Kunden oder der Öffentlichkeit zugänglich gemacht werden können. Zu den Hauptfunktionen gehören ein Genehmigungsworkflow, interne und externe Sichtbarkeitsstufen sowie die Möglichkeit, FAQ-Inhalte oder Links direkt in Ticket-Antworten einzufügen. Das Modul unterstützt zudem die automatische Anzeige hilfreicher Artikel basierend auf dem Betreff oder Text eines Tickets.",{"systems":8302,"dependencies":8305},[8303],{"system_id":6432,"supported_versions":8304},[6789,6790,6791,6837],[],[8307,8310,8313,8316],{"title":8308,"description":8309},"Wissensdatenbank-Verwaltung","Erstellen und Organisieren von FAQ-Artikeln in hierarchischen Kategorien.",{"title":8311,"description":8312},"Freigabe-Workflow","Sicherstellung der Qualität durch einen Genehmigungsprozess für neue oder geänderte Artikel.",{"title":8314,"description":8315},"Ticket-Integration","FAQ-Inhalte oder Links können direkt in Ticket-Antworten eingefügt werden; Vorschläge basierend auf Schlüsselwörtern.",{"title":8317,"description":8318},"Mehrsprachigkeit","Unterstützung für Artikel in mehreren Sprachen innerhalb desselben FAQ-Eintrags.",[8320],{"source":6733,"source_url":8321,"items":8322},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FFAQ\u002Fissues",[8323,8327],{"title":8324,"url":8325,"state":6738,"number":8326},"The FAQ buttons in version 11 are no longer returning values.","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FFAQ\u002Fissues\u002F30",30,{"title":8328,"url":8329,"state":6738,"number":8330},"FAQ Proposal in CustomerTicketMessage doesn't work anymore (OTOBO 11)","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FFAQ\u002Fissues\u002F28",28,{"screenshots":8332},[],{"calls_to_action":8334},[8335],{"type":6398,"text":6399,"url":8336,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FFAQ",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":8339},[],[8341,5235],"itsmcore",[],{"meta_title":8344,"meta_description":8345,"faqs":8346},"FAQ | Open ITSM Hub","Knowledge base and FAQ module for OTOBO allowing agents and customers to create, manage, and search frequently asked questions.",[],"packages\u002Ffaq",[8349,8353,8356],{"name":8350,"system_id":6432,"description":8351,"default":8352},"FAQ::ApprovalRequired","Legt fest, ob neue FAQ-Artikel eine Freigabe durch einen Administrator erfordern.","0",{"name":8354,"system_id":6432,"description":8355,"default":8352},"FAQ::Item::ReplyCustomer","Legt fest, ob der FAQ-Inhalt standardmäßig an den Kunden gesendet werden soll.",{"name":8357,"system_id":6432,"description":8358,"default":8359},"FAQ::Default::State","Standard-Status für neue FAQ-Artikel.","internal",{"license":6487,"package_type":6417,"repository_url":8336,"latest_version":8361},"11.0.2",{"is_featured":6462},"1880b516-2e42-4f6b-8bcd-3baa10cd90e1","TspUZ0fs6csQgGXSjZlNqGMxmlgm7_yTlGgaJ5au2xs",{"id":8366,"basic_info":8367,"compatibility":8373,"extension":9,"features":8380,"issues":8393,"media":8394,"meta":8396,"metrics":13,"organization_id":6404,"pricing_and_payment":8397,"related_packages":8399,"reviews":8400,"seo_and_faqs":13,"stem":8401,"sysconfig":8402,"technical_details":8412,"ui_configuration":8415,"uuid":13,"__hash__":8416},"packages\u002Fpackages\u002Ffollow-up-time.json",{"title":8368,"slug":8369,"summary":8370,"categories":8371,"full_description":8372},"FollowUpTime","follow-up-time","Verhindert das Wiederöffnen geschlossener Tickets nach einem definierten Zeitraum durch automatisches Ablehnen oder Erstellen neuer Tickets.",[5511,2212,4389,527,6164,4856],"Dieses Add-on ermöglicht es Service-Teams, genau zu steuern, wie lange ein geschlossenes Ticket für eine Wiedereröffnung durch Kundenantworten offen bleibt. Standardmäßig erlaubt Znuny das Wiederöffnen unbegrenzt, was zu unübersichtlichen Queues und verfälschten SLA-Metriken führen kann. Mit FollowUpTime kann pro Queue ein Zeitfenster definiert werden. Nach Ablauf dieses Fensters werden Antworten entweder mit einer automatischen Nachricht abgelehnt oder in ein neues Ticket umgeleitet, das optional mit dem alten Ticket verknüpft wird. Dies hilft dabei, saubere Reports zu führen und zu verhindern, dass alte Vorgänge aktuelle Workflows stören.",{"systems":8374,"dependencies":8379},[8375],{"system_id":6368,"supported_versions":8376},[6508,6509,6786,8377,8378],"7.2","7.3",[],[8381,8384,8387,8390],{"title":8382,"description":8383},"Begrenzung des Wiederöffnungszeitraums","Definiert ein maximales Zeitfenster, nach dem ein geschlossenes Ticket nicht mehr durch eine Kundenantwort wiedereröffnet werden kann.",{"title":8385,"description":8386},"Warteschlangenspezifische Konfiguration","Ermöglicht die Festlegung unterschiedlicher Antwortzeitlimits für verschiedene Queues oder Service-Level.",{"title":8388,"description":8389},"Automatisierte Aktionen","Wählen Sie zwischen dem Senden einer automatischen Ablehnung oder der Erstellung eines neuen verknüpften Tickets bei späten Antworten.",{"title":8391,"description":8392},"Flexible Zeiteinheiten","Unterstützt verschiedene Einheiten wie Sekunden, Minuten, Stunden, Tage oder Wochen für maximale Flexibilität.",[],{"screenshots":8395},[],{},{"is_free":6401,"payment_models":8398},[],[],[],"packages\u002Ffollow-up-time",[8403,8406,8409],{"name":8404,"system_id":6368,"description":8405},"FollowUpTime::Unit","Legt die globale Zeiteinheit für den Wiederöffnungszeitraum fest (z. B. Tage, Wochen).",{"name":8407,"system_id":6368,"description":8408},"FollowUpTime::Action","Definiert die Aktion bei späten Antworten (Ablehnen oder neues Ticket).",{"name":8410,"system_id":6368,"description":8411},"FollowUpTime::AutoResponse","Bestimmt die automatische Antwortvorlage für abgelehnte Follow-ups.",{"package_type":6417,"repository_url":8413,"license":6487,"latest_version":8414},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Ffollowuptime","7.2.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"5oceOZA-GC1hU-P3vNsh-C-Qkn2ls7bMlv0B2IctDag",{"id":8418,"basic_info":8419,"compatibility":8424,"extension":9,"features":8431,"issues":8440,"media":8441,"meta":8443,"metrics":8446,"organization_id":6404,"pricing_and_payment":8447,"related_packages":8449,"reviews":8450,"seo_and_faqs":8451,"stem":8455,"sysconfig":8456,"technical_details":8466,"ui_configuration":13,"uuid":8469,"__hash__":8470},"packages\u002Fpackages\u002Ffollowuptime.json",{"title":8368,"slug":8420,"summary":8421,"categories":8422,"full_description":8423},"followuptime","Begrenzt das Zeitfenster für das Wiederöffnen geschlossener Tickets durch Kundenantworten und erstellt nach Ablauf automatisch ein neues Ticket oder lehnt die Antwort ab.",[5511,2202,527,6153,6164,4877],"FollowUpTime bietet Service-Teams eine präzise Kontrolle darüber, wie lange ein geschlossenes Ticket durch Kundenantworten wiedereröffnet werden kann. Standardmäßig erlaubt Znuny das unbegrenzte Wiederöffnen von geschlossenen Tickets, was zu Problemen führen kann, wenn alte Fälle nach Wochen oder Monaten wieder auftauchen. Dies belastet die Agenten-Queues, verfälscht SLA-Metriken und reaktiviert veraltete Workflows.\n\nDieses Add-on führt eine Einstellung für die \"Maximale Antwortzeit\" ein. Sobald ein Ticket geschlossen ist und das konfigurierte Zeitfenster abläuft, führen weitere Kundenantworten nicht mehr zum Wiederöffnen des Tickets. Stattdessen kann das System automatisch eine Ablehnung senden oder ein neues Ticket aus der Antwort erstellen. So wird sichergestellt, dass legitime späte Anfragen erfasst werden, ohne die Historie und Metriken des ursprünglichen Tickets zu verfälschen. Das neue Ticket wird automatisch mit dem ursprünglichen Ticket verknüpft, um den Kontext zu wahren.",{"systems":8425,"dependencies":8430},[8426,8428],{"system_id":6368,"supported_versions":8427},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6511,"supported_versions":8429},[6503],[],[8432,8435,8437],{"title":8433,"description":8434},"Max. Antwortzeit pro Queue","Ermöglicht die Definition individueller Zeitfenster für verschiedene Service-Level direkt in den Queue-Einstellungen.",{"title":8391,"description":8436},"Das Zeitfenster kann flexibel in Sekunden, Minuten, Stunden, Tagen oder Wochen konfiguriert werden.",{"title":8438,"description":8439},"Konfigurierbares Ablaufverhalten","Entscheiden Sie, ob späte Antworten abgelehnt werden oder automatisch ein neues, verknüpftes Ticket erstellt wird.",[],{"screenshots":8442},[],{"calls_to_action":8444},[8445],{"type":6398,"text":6399,"url":8413,"is_internal":6401},{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":8448},[],[],[],{"meta_title":8452,"meta_description":8453,"faqs":8454},"FollowUpTime | Open ITSM Hub","Gives service teams precise control over how long a closed ticket remains eligible for reopening through customer replies. When the configured time window expires, customer replies are either auto-rejected or used to create a new ticket.",[],"packages\u002Ffollowuptime",[8457,8460,8463],{"name":8458,"system_id":6368,"description":8459},"FollowUpTime###TimePeriod","Definiert den globalen Standardzeitraum für das Follow-up-Fenster.",{"name":8461,"system_id":6368,"description":8462},"FollowUpTime###Unit","Legt die Einheit für den Zeitraum fest (z. B. Sekunden, Minuten, Stunden, Tage).",{"name":8464,"system_id":6368,"description":8465},"FollowUpTime###NewTicketState","Definiert den Status des neu erstellten Tickets, wenn die Follow-up-Zeit abgelaufen ist.",{"package_type":6417,"repository_url":8467,"license":8468,"latest_version":8377},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fadd-ons\u002Ffollowuptime","Proprietary (Available with Znuny Support)","3e2e38b6-1a74-456b-b61d-eff7bcc457d8","kwvoeeA4D_RPltz_0VeQhE4b6LDl_So9lMe93evSHVk",{"id":8472,"basic_info":8473,"compatibility":8479,"extension":9,"features":8486,"issues":8502,"media":8507,"meta":8509,"metrics":13,"organization_id":6368,"pricing_and_payment":8510,"related_packages":8512,"reviews":8513,"seo_and_faqs":13,"stem":8521,"sysconfig":8522,"technical_details":8532,"ui_configuration":8534,"uuid":13,"__hash__":8535},"packages\u002Fpackages\u002Ffred.json",{"title":8474,"slug":8475,"summary":8476,"categories":8477,"full_description":8478},"Fred","fred","Debugging- und Entwicklungswerkzeug für Znuny und OTRS.",[1636,1708,5135,5362,1698],"Fred ist ein umfassendes Entwicklungs- und Debugging-Tool, das speziell für Znuny und die OTRS Community Edition entwickelt wurde. Es bietet Entwicklern tiefe Einblicke in das Laufzeitverhalten des Systems, einschließlich SQL-Abfrage-Logging, Inspektion von Template-Variablen, Analyse von Sitzungsdaten und detaillierte Umgebungsberichte. Mit der Version 7.3.1 wurde das Paket in den neuen Dev-Namespace von Znuny integriert, um eine bessere Konsistenz mit anderen Entwicklerwerkzeugen zu gewährleisten. Es ist ein unverzichtbares Werkzeug für jeden, der Module entwickelt oder komplexe Probleme in diesen ITSM-Systemen analysiert.",{"systems":8480,"dependencies":8485},[8481,8483],{"system_id":6368,"supported_versions":8482},[6370,6371,6372,6373,6374,6375,6376,6377,6553,6554],{"system_id":6511,"supported_versions":8484},[6370],[],[8487,8490,8493,8496,8499],{"title":8488,"description":8489},"SQL-Logger","Protokolliert alle während eines Requests ausgeführten SQL-Abfragen zur Leistungsanalyse und Fehlersuche.",{"title":8491,"description":8492},"Template-Inspektor","Zeigt alle im Frontend-Template verfügbaren Variablen und deren Werte an.",{"title":8494,"description":8495},"Session-Viewer","Ermöglicht die Untersuchung der aktuellen Sitzungsdaten des angemeldeten Benutzers.",{"title":8497,"description":8498},"Übersetzungshilfe","Hilft bei der Identifizierung fehlender oder verwendeter Übersetzungszeichenfolgen im System.",{"title":8500,"description":8501},"Umgebungsinfo","Zeigt detaillierte Informationen über die Serverumgebung und die Systemkonfiguration an.",[8503],{"source":6733,"source_url":8504,"items":8505},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FFred\u002Fissues",[8506],{"title":7251,"url":8504},{"screenshots":8508},[],{},{"is_free":6462,"payment_models":8511},[],[],[8514],{"quote":8515,"role":8516,"context":8517,"source_label":8518,"source_url":8519,"date":8520},"Fred ist ein kleiner Entwicklungshelfer, den Sie tatsächlich in Ihrem Entwicklungssystem installieren oder verlinken können. Er bietet mehrere hilfreiche Module, die Sie aktivieren können, wie z. B. einen SQL-Logger oder eine STDERR-Konsole.","Documentation","OTRS 6 Developer Manual","OTRS Developer Manual","https:\u002F\u002Fdoc.otrs.com\u002Fdoc\u002Fmanual\u002Fdeveloper\u002F6.0\u002Fen\u002Fcontent\u002Fhow-to-publish-extensions\u002Fpackage-management.html","2016-03-14","packages\u002Ffred",[8523,8526,8529],{"name":8524,"system_id":6368,"description":8525},"Fred::Active","Aktiviert oder deaktiviert das Fred-Debugging-Tool global.",{"name":8527,"system_id":6368,"description":8528},"Fred::Panel###010-SQL","Aktiviert das SQL-Logger-Panel in der Fred-Konsole.",{"name":8530,"system_id":6368,"description":8531},"Fred::Panel###020-Template","Aktiviert den Template-Inspektor zur Anzeige von Variablen im Frontend.",{"package_type":6417,"repository_url":8533,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FFred",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ALZibLEwUe1pmry2_rgPGqegqj35kiY_kz03HkNzY9Q",{"id":8537,"basic_info":8538,"compatibility":8544,"extension":9,"features":8551,"issues":8561,"media":8571,"meta":8573,"metrics":13,"organization_id":6404,"pricing_and_payment":8574,"related_packages":8576,"reviews":8577,"seo_and_faqs":13,"stem":8578,"sysconfig":8579,"technical_details":8587,"ui_configuration":8589,"uuid":13,"__hash__":8590},"packages\u002Fpackages\u002Fgeneralcatalog.json",{"title":8539,"slug":8540,"summary":8541,"categories":8542,"full_description":8543},"GeneralCatalog","generalcatalog","Eine Kern-Erweiterung für Znuny und OTRS, die eine zentrale Verwaltungsoberfläche für Referenztabellen und Dropdown-Listen-Elemente bereitstellt.",[83,1200,4517,2777,2767],"Der General Catalog ist ein grundlegendes Modul für Znuny und OTRS. Er ermöglicht Administratoren die Definition und Verwaltung hierarchischer Datenstrukturen, die in verschiedenen Dropdown-Menüs im gesamten System verwendet werden. Er ist eine Voraussetzung für viele ITSM-Module (wie Service Level Management oder Configuration Management), um Klassen und Typen zu definieren. Das Paket bietet eine API für andere Erweiterungen und eine Benutzeroberfläche zur Pflege der Einträge.",{"systems":8545,"dependencies":8550},[8546,8548],{"system_id":6368,"supported_versions":8547},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6511,"supported_versions":8549},[6503],[],[8552,8555,8558],{"title":8553,"description":8554},"Katalog-Klassen","Definieren Sie benutzerdefinierte Klassen für verschiedene Datentypen (z. B. CI-Typen, Status).",{"title":8556,"description":8557},"Katalog-Elemente","Verwalten Sie einzelne Elemente innerhalb von Klassen, einschließlich Gültigkeit und Kommentaren.",{"title":8559,"description":8560},"Administrations-Interface","Dedizierte GUI im Admin-Bereich zur einfachen Pflege von Referenzdaten.",[8562],{"source":6733,"source_url":8563,"items":8564},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog\u002Fissues",[8565,8568],{"title":8566,"url":8567},"Missing translation in AdminTranslation screen","https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog\u002Fpull\u002F26",{"title":8569,"url":8570},"Fixed system configuration hash key duplication","https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog\u002Fpull\u002F25",{"screenshots":8572},[],{},{"is_free":6462,"payment_models":8575},[],[],[],"packages\u002Fgeneralcatalog",[8580,8583],{"name":8581,"system_id":6368,"description":8582,"default":73},"GeneralCatalog::Frontend::AdminGeneralCatalog###Permission","Definiert die Berechtigung, die für den Zugriff auf das General Catalog-Modul in der Admin-Oberfläche erforderlich ist.",{"name":8584,"system_id":6368,"description":8585,"default":8586},"GeneralCatalog::Frontend::AdminGeneralCatalog###ItemsPerPage","Definiert die Anzahl der pro Seite angezeigten Elemente in der General Catalog-Übersicht.","25",{"package_type":6417,"repository_url":8588,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"CZHIQJ8sImIR90foYFENav0yCu8q5-nUOQQGX5oXIW4",{"id":8592,"basic_info":8593,"compatibility":8599,"extension":9,"features":8608,"issues":8618,"media":8619,"meta":8621,"metrics":13,"organization_id":6892,"pricing_and_payment":8622,"related_packages":8624,"reviews":8625,"seo_and_faqs":13,"stem":8626,"sysconfig":8627,"technical_details":8628,"ui_configuration":8630,"uuid":13,"__hash__":8631},"packages\u002Fpackages\u002Fgenericagentticketarchive.json",{"title":8594,"slug":8595,"summary":8596,"categories":8597,"full_description":8598},"GenericAgentTicketArchive","genericagentticketarchive","Skript und Beispiel zur Ticket-Archivierung via Kommandozeile für LigeroSmart und Znuny.",[942,352,2352,4016,3103,527],"Dieses Repository bietet ein praktisches Skript und Konfigurationsbeispiele für die Archivierung von Tickets in OTRS-basierten Systemen wie LigeroSmart oder Znuny. Es nutzt das GenericAgent-Modul, um Tickets nach definierten Kriterien zu identifizieren und in den Archiv-Status zu verschieben. Dies ist besonders nützlich für Systeme mit sehr großen Datenmengen, um die Performance der aktiven Ticket-Tabellen hoch zu halten. Das Tool wird über die Kommandozeile ausgeführt und kann einfach in Cronjobs integriert werden.",{"systems":8600,"dependencies":8607},[8601,8603,8605],{"system_id":6876,"supported_versions":8602},[7090],{"system_id":6368,"supported_versions":8604},[7090,7091],{"system_id":6511,"supported_versions":8606},[7090],[],[8609,8612,8615],{"title":8610,"description":8611},"Kommandozeilen-Schnittstelle (CLI)","Ermöglicht das Starten von Archivierungsvorgängen direkt über das Terminal.",{"title":8613,"description":8614},"GenericAgent Integration","Nutzt das bewährte GenericAgent-Framework von OTRS\u002FZnuny für die Ticket-Verarbeitung.",{"title":8616,"description":8617},"Performance-Optimierung","Verbessert die Systemgeschwindigkeit durch das Verschieben alter Tickets in die Archiv-Tabellen.",[],{"screenshots":8620},[],{},{"is_free":6462,"payment_models":8623},[],[6892],[],"packages\u002Fgenericagentticketarchive",[],{"package_type":6452,"repository_url":8629,"license":6487},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002FGenericAgentTicketArchive",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"LOyNI7Ae3SznnlLaPWvo0ldK6rR16BG6n-0Xy-AIprU",{"id":8633,"basic_info":8634,"compatibility":8640,"extension":9,"features":8649,"issues":8662,"media":8663,"meta":8665,"metrics":13,"organization_id":8666,"pricing_and_payment":8667,"related_packages":8669,"reviews":8670,"seo_and_faqs":13,"stem":8671,"sysconfig":8672,"technical_details":8703,"ui_configuration":8706,"uuid":13,"__hash__":8707},"packages\u002Fpackages\u002Fgenericinterfaceextended.json",{"title":8635,"slug":8636,"summary":8637,"categories":8638,"full_description":8639},"GenericInterfaceExtended","genericinterfaceextended","Erweitert das Generic Interface um REST-Operationen für LinkObject, Service, SLA, FAQ und TicketMerge.",[4598,2342,2686,527,2975,2142,4877,2697,6164],"Dieses Paket erweitert das Generic Interface von Znuny, OTRS und OTOBO um eine Vielzahl nützlicher REST-Operationen, die im Standardumfang fehlen. Es ermöglicht externen Systemen die Interaktion mit Verknüpfungen (LinkObject), Services, SLAs und FAQ-Artikeln. Zudem bietet es eine Operation zum Zusammenführen von Tickets (TicketMerge). Dies ist besonders hilfreich für komplexe Integrationen, bei denen externe Applikationen tiefgreifende Aktionen im Ticketsystem ausführen müssen, ohne direkt auf die Datenbank zuzugreifen.",{"systems":8641,"dependencies":8648},[8642,8644,8646],{"system_id":6368,"supported_versions":8643},[7090],{"system_id":6511,"supported_versions":8645},[7090],{"system_id":6432,"supported_versions":8647},[6434],[],[8650,8653,8656,8659],{"title":8651,"description":8652},"LinkObject Operationen","Ermöglicht das Hinzufügen, Löschen und Auflisten von Verknüpfungen zwischen Objekten (z. B. Ticket zu Ticket) über REST.",{"title":8654,"description":8655},"Service & SLA Operationen","Bietet Operationen zum Abrufen von Details und Listen für Services und Service Level Agreements (SLAs).",{"title":8657,"description":8658},"FAQ Operationen","Ermöglicht die Suche nach FAQ-Artikeln und das Abrufen von FAQ-Details über das Generic Interface.",{"title":8660,"description":8661},"TicketMerge Operation","Ermöglicht das Zusammenführen von Tickets über eine REST-Schnittstelle.",[],{"screenshots":8664},[],{},"intelicolab",{"is_free":6462,"payment_models":8668},[],[],[],"packages\u002Fgenericinterfaceextended",[8673,8676,8679,8682,8685,8688,8691,8694,8697,8700],{"name":8674,"system_id":6368,"description":8675},"GenericInterface::Operation::Registration###LinkObject::LinkAdd","Registrierung der LinkAdd-Operation im Generic Interface.",{"name":8677,"system_id":6368,"description":8678},"GenericInterface::Operation::Registration###LinkObject::LinkDelete","Registrierung der LinkDelete-Operation im Generic Interface.",{"name":8680,"system_id":6368,"description":8681},"GenericInterface::Operation::Registration###LinkObject::LinkList","Registrierung der LinkList-Operation im Generic Interface.",{"name":8683,"system_id":6368,"description":8684},"GenericInterface::Operation::Registration###Service::ServiceGet","Registrierung der ServiceGet-Operation im Generic Interface.",{"name":8686,"system_id":6368,"description":8687},"GenericInterface::Operation::Registration###Service::ServiceList","Registrierung der ServiceList-Operation im Generic Interface.",{"name":8689,"system_id":6368,"description":8690},"GenericInterface::Operation::Registration###SLA::SLAGet","Registrierung der SLAGet-Operation im Generic Interface.",{"name":8692,"system_id":6368,"description":8693},"GenericInterface::Operation::Registration###SLA::SLAList","Registrierung der SLAList-Operation im Generic Interface.",{"name":8695,"system_id":6368,"description":8696},"GenericInterface::Operation::Registration###FAQ::FAQGet","Registrierung der FAQGet-Operation im Generic Interface.",{"name":8698,"system_id":6368,"description":8699},"GenericInterface::Operation::Registration###FAQ::FAQSearch","Registrierung der FAQSearch-Operation im Generic Interface.",{"name":8701,"system_id":6368,"description":8702},"GenericInterface::Operation::Registration###Ticket::TicketMerge","Registrierung der TicketMerge-Operation im Generic Interface.",{"package_type":6417,"repository_url":8704,"license":6487,"latest_version":8705},"https:\u002F\u002Fgithub.com\u002FIntelicolab\u002FGenericInterfaceExtended","6.0.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-Twr6BtRHxjotd2Ozw789Ib-FCwEfLz-kvoP12KRzYg",{"id":8709,"basic_info":8710,"compatibility":8715,"extension":9,"features":8724,"issues":8734,"media":8741,"meta":8743,"metrics":13,"organization_id":13,"pricing_and_payment":8744,"related_packages":8746,"reviews":8747,"seo_and_faqs":13,"stem":8748,"sysconfig":8749,"technical_details":8750,"ui_configuration":8753,"uuid":13,"__hash__":8754},"packages\u002Fpackages\u002Fgetotrs.json",{"title":8711,"slug":8711,"summary":8712,"categories":8713,"full_description":8714},"getotrs","Kommandozeilen-Tool zum Herunterladen von Ticket-Anhängen aus OTRS, Znuny oder OTOBO via REST-API.",[942,2382,4598,469,527,2697,1797],"getotrs ist ein in Go geschriebenes Kommandozeilen-Tool, das für die Interaktion mit dem OTRS GenericInterface (REST API) entwickelt wurde. Es ermöglicht Administratoren und Benutzern, alle mit bestimmten Ticket-IDs verknüpften Anhänge effizient herunterzuladen. Das Tool ist besonders nützlich für automatisierte Workflows, Datenmigrationen oder die Erstellung lokaler Backups von Ticket-Dokumenten, ohne die Weboberfläche nutzen zu müssen. Da Znuny und OTOBO die REST-API-Struktur von OTRS beibehalten haben, ist das Tool auch mit diesen Systemen voll kompatibel.",{"systems":8716,"dependencies":8723},[8717,8719,8721],{"system_id":6511,"supported_versions":8718},[6783,6503],{"system_id":6368,"supported_versions":8720},[6503,6508,6509,6786],{"system_id":6432,"supported_versions":8722},[6789,6790,6791],[],[8725,8728,8731],{"title":8726,"description":8727},"REST-API-Integration","Nutzt die TicketGet-Operation des OTRS GenericInterface, um Ticket-Details und Anhänge abzurufen.",{"title":8729,"description":8730},"Ticket-ID-Filterung","Ermöglicht das Herunterladen von Anhängen für eine Liste von Ticket-IDs oder einen Bereich.",{"title":8732,"description":8733},"Lokale Speicherung","Speichert Anhänge direkt im lokalen Dateisystem zur weiteren Verarbeitung oder Archivierung.",[8735],{"source":6733,"source_url":8736,"items":8737},"https:\u002F\u002Fgithub.com\u002Fabbbi\u002Fgetotrs\u002Fissues",[8738],{"title":8739,"url":8740,"state":7022},"Support for OTRS 6 REST API","https:\u002F\u002Fgithub.com\u002Fabbbi\u002Fgetotrs\u002Fissues\u002F1",{"screenshots":8742},[],{},{"is_free":6462,"payment_models":8745},[],[],[],"packages\u002Fgetotrs",[],{"package_type":6452,"repository_url":8751,"latest_version":8752,"license":6487},"https:\u002F\u002Fgithub.com\u002Fabbbi\u002Fgetotrs","0.0.4",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-thAHzrghsbGG2A2od6zDH1YBY_Wxl0rtnbxnlV5MS8",{"id":8756,"basic_info":8757,"compatibility":8763,"extension":9,"features":8771,"issues":8781,"media":8787,"meta":8789,"metrics":13,"organization_id":6939,"pricing_and_payment":8790,"related_packages":8792,"reviews":8793,"seo_and_faqs":13,"stem":8794,"sysconfig":8795,"technical_details":8805,"ui_configuration":8807,"uuid":13,"__hash__":8808},"packages\u002Fpackages\u002Fgiextension.json",{"title":8758,"slug":8759,"summary":8760,"categories":8761,"full_description":8762},"GIExtension","giextension","Eine Bibliothek mit zusätzlichen Operationen und Filtern für das OTRS\u002FZnuny GenericInterface (Web-Services).",[2362,6095,274,3173,5631,1527,1517,6164,2686],"GIExtension erweitert das GenericInterface (Web-Services) von OTRS und Znuny um eine Reihe zusätzlicher Operationen und Filter. Zu den Hauptfunktionen gehören Ticket::TicketGetFiltered (ein Ersatz für TicketGet mit Unterstützung für benutzerdefinierte Filter), Operationen zur Verwaltung von Kundenbenutzern und Kundenfirmen (Hinzufügen, Aktualisieren, Suchen) sowie Dynamic-Field-Updates für Kunden. Es ermöglicht zudem den Einsatz benutzerdefinierter Perl-basierter Filter zur Datenmanipulation während der Web-Service-Verarbeitung. Dies ist besonders nützlich für komplexe Integrationen, bei denen Standard-Operationen nicht ausreichen.",{"systems":8764,"dependencies":8770},[8765,8768],{"system_id":6511,"supported_versions":8766},[8767,6782,6783,6503],"3.3",{"system_id":6368,"supported_versions":8769},[6503,6504,6505,6506,6507,6508,6509,6786],[],[8772,8775,8778],{"title":8773,"description":8774},"Gefilterte Ticket-Abfrage","Ticket::TicketGetFiltered ermöglicht das Filtern zurückgegebener Ticket-Daten über benutzerdefinierte Perl-Module.",{"title":8776,"description":8777},"Kunden-Management API","Fügt Operationen zum Erstellen, Aktualisieren und Suchen von Kundenbenutzern und Kundenfirmen über Web-Services hinzu.",{"title":8779,"description":8780},"Dynamic Field Updates","Ermöglicht das Aktualisieren von Dynamic Fields für Kundenbenutzer und Kundenfirmen über das GenericInterface.",[8782],{"source":6733,"source_url":8783,"items":8784},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-GIExtension\u002Fissues",[8785],{"title":8786,"url":8783,"state":6738},"Issues on GitHub",{"screenshots":8788},[],{},{"is_free":6462,"payment_models":8791},[],[],[],"packages\u002Fgiextension",[8796,8799,8802],{"name":8797,"system_id":6368,"description":8798},"GIExtension::TicketFilter###001-MyFilter","Beispiel-Konfiguration für einen GIExtension Ticket-Filter.",{"name":8800,"system_id":6368,"description":8801},"CustomerUser::EnhancedSearchFields","Liste der Felder, die bei der erweiterten Suche nach Kundenbenutzern durchsucht werden können.",{"name":8803,"system_id":6368,"description":8804},"CustomerCompany::EnhancedSearchFields","Liste der Felder, die bei der erweiterten Suche nach Kundenfirmen durchsucht werden können.",{"package_type":6417,"repository_url":8806,"latest_version":7361,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-GIExtension",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"C9C9S4NMVaS2zKyLgHzc3P2cubU68WuFv-lydb4Wg8I",{"id":8810,"basic_info":8811,"compatibility":8817,"extension":9,"features":8822,"issues":8831,"media":8832,"meta":8834,"metrics":13,"organization_id":8835,"pricing_and_payment":8836,"related_packages":8838,"reviews":8839,"seo_and_faqs":13,"stem":8840,"sysconfig":8841,"technical_details":8842,"ui_configuration":8844,"uuid":13,"__hash__":8845},"packages\u002Fpackages\u002Fgoogleform-to-zammad.json",{"title":8812,"slug":8813,"summary":8814,"categories":8815,"full_description":8816},"GoogleForm-to-Zammad","googleform-to-zammad","Ein Google Apps Script zur Integration von Google Forms mit Zammad, das automatisch Tickets aus Formularübermittlungen über die Zammad-REST-API erstellt.",[2412,274,2392,2686,2697],"Diese Integration ermöglicht es Organisationen, Google Forms als Frontend für die Ticket-Erstellung in Zammad zu nutzen. Dies ist besonders nützlich, wenn das integrierte Zammad-Webformular für komplexe Anforderungen zu eingeschränkt ist. Das Skript läuft als Google Apps Script Trigger (\"bei Formularübermittlung\"), verarbeitet die Formulardaten und sendet sie über die REST-API an Zammad. Es unterstützt benutzerdefiniertes Feld-Mapping und enthält eine Fehlerbehandlungsschicht für verbesserte Zuverlässigkeit.",{"systems":8818,"dependencies":8821},[8819],{"system_id":6613,"supported_versions":8820},[7131,7090],[],[8823,8826,8828],{"title":8824,"description":8825},"Automatische Ticket-Erstellung","Erstellt automatisch ein Zammad-Ticket, sobald ein Google-Formular abgeschickt wird.",{"title":7241,"description":8827},"Verknüpfen Sie Google-Formular-Fragen direkt mit Zammad-Ticket-Attributen wie Titel, Inhalt und Tags.",{"title":8829,"description":8830},"Fehlerbehandlung","Enthält eine Fehlerbehandlungsschicht, um die Zuverlässigkeit der Ticket-Übermittlung zu gewährleisten.",[],{"screenshots":8833},[],{},"universita-di-ferrara",{"is_free":6462,"payment_models":8837},[],[],[],"packages\u002Fgoogleform-to-zammad",[],{"package_type":6452,"repository_url":8843,"latest_version":6699,"license":6487},"https:\u002F\u002Fgithub.com\u002FUniversita-di-Ferrara\u002FGoogleForm-to-Zammad",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"oz-Pn2AoMRBZo5uli87JQUpcTNXAUqGbxpABNtnxeRs",{"id":8847,"basic_info":8848,"compatibility":8854,"extension":9,"features":8859,"issues":8875,"media":8876,"meta":8878,"metrics":13,"organization_id":8879,"pricing_and_payment":8880,"related_packages":8882,"reviews":8883,"seo_and_faqs":13,"stem":8898,"sysconfig":8899,"technical_details":8900,"ui_configuration":8902,"uuid":13,"__hash__":8903},"packages\u002Fpackages\u002Fgrafana-dashboards.json",{"title":8849,"slug":8850,"summary":8851,"categories":8852,"full_description":8853},"Zammad Grafana Dashboards","grafana-dashboards","Offizielle Sammlung von Grafana-Beispiel-Dashboards zur Visualisierung von Zammad-Daten via Elasticsearch.",[4548,2442,234,1896,1557,6273],"Dieses offizielle Repository der Zammad GmbH enthält eine Sammlung von Beispiel-Dashboards für Grafana. Die Dashboards ermöglichen eine tiefgehende Analyse von Helpdesk-Daten, indem sie direkt auf den Elasticsearch-Index von Zammad zugreifen. Nutzer können damit wichtige Kennzahlen wie Ticket-Volumen, Bearbeitungszeiten und Team-Produktivität in Echtzeit visualisieren. Die Dashboards sind modular aufgebaut und können als Ausgangspunkt für eigene, individuelle Auswertungen dienen. Hinweis: Die Dashboards erfordern Zammad 4.0 oder neuer und sind für Grafana 10.3+ optimiert.",{"systems":8855,"dependencies":8858},[8856],{"system_id":6613,"supported_versions":8857},[6782,6783,6503,6509],[],[8860,8863,8866,8869,8872],{"title":8861,"description":8862},"Ticket-Übersicht","Visualisierung von Ticket-Trends, Statusverteilung und Eskalationen.",{"title":8864,"description":8865},"Agenten-Performance","Metriken zur Leistung einzelner Agenten und Teams, einschließlich Antwortzeiten.",{"title":8867,"description":8868},"Chat-Statistiken","Auswertung von Chat-Interaktionen und Antwortraten.",{"title":8870,"description":8871},"CTI \u002F Telefonie-Logs","Visualisierung von Telefonie-Daten aus dem Zammad CTI-Log.",{"title":8873,"description":8874},"SLA-Monitoring","Überwachung von Service Level Agreements und Einhaltung von Fristen.",[],{"screenshots":8877},[],{},"zammad-gmbh",{"is_free":6462,"payment_models":8881},[],[],[8884,8891],{"quote":8885,"role":8886,"context":8887,"source_label":8888,"source_url":8889,"date":8890},"Ich habe auf der zammad.com-Seite gesehen, dass es eine Integration mit Grafana gibt, was wirklich cool aussieht.","User","Technical assistance discussion in the Zammad community forum.","Zammad Community","https:\u002F\u002Fcommunity.zammad.org\u002Ft\u002Fgrafana-dashboards\u002F5593","2020-11-17",{"quote":8892,"role":8893,"context":8894,"source_label":8895,"source_url":8896,"date":8897},"Optimieren Sie Ihr Ticketmanagement mit modernen Zammad-Dashboards auf Basis von Grafana. Mit einem professionell eingerichteten Dashboard behalten Sie alle wichtigen Kennzahlen Ihres Helpdesk-Systems im Blick.","Partner","Service provider description of Zammad reporting capabilities.","Bluhm Webservices Blog","https:\u002F\u002Fbluhm-webservices.de\u002Fzammad-dashboard-mit-grafana\u002F","2023-07-01","packages\u002Fgrafana-dashboards",[],{"package_type":6452,"repository_url":8901,"license":6638},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fgrafana-dashboards",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Oca24tboPdY3u47M6WEWPGO8okEy4nI-ZJJmK6l4qkk",{"id":8905,"basic_info":8906,"compatibility":8912,"extension":9,"features":8917,"issues":8930,"media":8936,"meta":8938,"metrics":8942,"organization_id":6404,"pricing_and_payment":8943,"related_packages":8945,"reviews":8946,"seo_and_faqs":8947,"stem":8951,"sysconfig":8952,"technical_details":8962,"ui_configuration":13,"uuid":8965,"__hash__":8966},"packages\u002Fpackages\u002Fhealthstatus.json",{"title":8907,"slug":8908,"summary":8909,"categories":8910,"full_description":8911},"HealthStatus","healthstatus","Ein Monitoring-Add-on, das eine Web-Service-Schnittstelle zur programmatischen Überprüfung des Zustands, der Hintergrundjobs und des Betriebsstatus einer Znuny-Instanz bietet.",[3390,2481,4598,3495,6253,873,2697],"HealthStatus ist eine Erweiterung für Znuny, die es ermöglicht, den Betriebszustand des Systems programmatisch zu überwachen. Über einen Web-Service-Endpunkt liefert das Add-on detaillierte Informationen über kritische Systemkomponenten wie den Znuny-Daemon, den Scheduler und die Datenbankverbindung. Dies ermöglicht eine nahtlose Integration in professionelle Monitoring-Lösungen (z. B. Checkmk, Zabbix, Icinga), um Ausfälle proaktiv zu erkennen, bevor sie die Benutzer beeinträchtigen.",{"systems":8913,"dependencies":8916},[8914],{"system_id":6368,"supported_versions":8915},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],[],[8918,8921,8924,8927],{"title":8919,"description":8920},"REST-API-Schnittstelle","Stellt einen REST-Endpunkt zur Verfügung, der von Monitoring-Systemen wie Nagios, Icinga oder Zabbix abgefragt werden kann.",{"title":8922,"description":8923},"Überwachung von Hintergrundjobs","Überwacht den Status des Znuny-Daemons und der Hintergrundprozesse (Scheduler), um sicherzustellen, dass Aufgaben wie E-Mail-Abruf und Benachrichtigungen laufen.",{"title":8925,"description":8926},"Datenbank-Gesundheitscheck","Prüft die Erreichbarkeit und den Status der Datenbankverbindung.",{"title":8928,"description":8929},"Token-basierte Authentifizierung","Sichert den Zugriff auf die Status-API durch einen konfigurierbaren Token ab.",[8931],{"source":6733,"source_url":8932,"items":8933},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-HealthStatus\u002Fissues",[8934],{"title":8935,"url":8932},"Check GitHub for current issues and pull requests.",{"screenshots":8937},[],{"calls_to_action":8939},[8940],{"type":6398,"text":6399,"url":8941,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fhealthstatus",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":8944},[],[],[],{"meta_title":8948,"meta_description":8949,"faqs":8950},"HealthStatus | Open ITSM Hub","A monitoring add-on that enables programmatic health and state checks of your Znuny instance via web services. Provides insights into system status for proactive monitoring and automation.",[],"packages\u002Fhealthstatus",[8953,8956,8959],{"name":8954,"system_id":6368,"description":8955},"HealthStatus::Token","Ein Sicherheitstoken zur Authentifizierung von Anfragen an den HealthStatus-Webservice.",{"name":8957,"system_id":6368,"description":8958},"HealthStatus::Check::Daemon","Aktiviert oder deaktiviert die Überprüfung des Schedulers\u002FDaemons.",{"name":8960,"system_id":6368,"description":8961},"HealthStatus::Check::Database","Konfiguration für den Datenbank-Gesundheitscheck.",{"package_type":6417,"repository_url":8963,"latest_version":8964,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-HealthStatus","6.5.1","8958dd3a-32ed-464b-89f0-ed40dc21b430","q1lsMqXtYQmARd9JyFHFWQHx-Xa--PbxQUY7ANotqZk",{"id":8968,"basic_info":8969,"compatibility":8975,"extension":9,"features":8979,"issues":8989,"media":8990,"meta":8992,"metrics":13,"organization_id":8993,"pricing_and_payment":8994,"related_packages":8996,"reviews":8997,"seo_and_faqs":13,"stem":8998,"sysconfig":8999,"technical_details":9000,"ui_configuration":9002,"uuid":13,"__hash__":9003},"packages\u002Fpackages\u002Fheptacomshopwarezammadticketsfromorders.json",{"title":8970,"slug":8971,"summary":8972,"categories":8973,"full_description":8974},"Heptacom Shopware Zammad Tickets From Orders","heptacomshopwarezammadticketsfromorders","Eine Shopware 5 Erweiterung zur Erstellung von Zammad-Tickets direkt aus Kundenbestellungen zur Optimierung von Support-Workflows.",[4917,1866,2686,5641,2697],"Dieses Plugin integriert das Zammad-Ticketing-System in das Backend von Shopware 5. Es ermöglicht Shopbetreibern, Support-Anfragen effizienter zu bearbeiten, indem Tickets direkt aus der Bestellverwaltung heraus erstellt werden können. Dabei werden relevante Bestelldaten und Kundeninformationen automatisch an Zammad übermittelt, was die Bearbeitungszeit verkürzt und die Zuordnung von Anfragen zu Transaktionen vereinfacht. Es ist ideal für E-Commerce-Unternehmen, die Zammad als zentrales Helpdesk-System nutzen.",{"systems":8976,"dependencies":8978},[8977],{"system_id":6613},[],[8980,8983,8986],{"title":8981,"description":8982},"Ticket-Erstellung aus Bestellungen","Ermöglicht die Erstellung von Support-Tickets direkt aus der Shopware-Bestellübersicht.",{"title":8984,"description":8985},"Bestellverknüpfung","Verknüpft Zammad-Tickets automatisch mit den entsprechenden Shopware-Bestellungen für besseren Kontext.",{"title":8987,"description":8988},"Datenübernahme","Übernimmt Kundendaten aus der Bestellung direkt in das Zammad-Ticket.",[],{"screenshots":8991},[],{},"heptacom",{"is_free":6462,"payment_models":8995},[],[],[],"packages\u002Fheptacomshopwarezammadticketsfromorders",[],{"package_type":6452,"repository_url":9001,"latest_version":7923,"license":6638},"https:\u002F\u002Fgithub.com\u002FHEPTACOM\u002FHeptacomShopwareZammadTicketsFromOrders",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"FfkeCKo3-3gRoEkecQBG9G_LAja3HFPIAICJIuaaqkE",{"id":9005,"basic_info":9006,"compatibility":9012,"extension":9,"features":9019,"issues":9029,"media":9035,"meta":9037,"metrics":13,"organization_id":6525,"pricing_and_payment":9038,"related_packages":9040,"reviews":9042,"seo_and_faqs":13,"stem":9049,"sysconfig":9050,"technical_details":9060,"ui_configuration":9063,"uuid":13,"__hash__":9064},"packages\u002Fpackages\u002Fhidedynamicfields.json",{"title":9007,"slug":9008,"summary":9009,"categories":9010,"full_description":9011},"HideDynamicFields","hidedynamicfields","Output-Filter zum Ein-\u002FAusblenden von Dynamischen Feldern basierend auf Ticket-Attributen wie Queue oder Status.",[1856,6015,4379,3897,133,6164,5936],"HideDynamicFields ist eine Erweiterung für Znuny und OTRS, die als Output-Filter fungiert. Sie ermöglicht es Administratoren, die Sichtbarkeit von Dynamischen Feldern in verschiedenen Ticket-Masken (z.B. AgentTicketPhone, AgentTicketEmail) dynamisch zu steuern. Die Felder können basierend auf Attributen wie der gewählten Queue, dem Ticket-Status oder dem Ticket-Typ ein- oder ausgeblendet werden. Dies verbessert die Übersichtlichkeit für Agenten erheblich, da nur die für den aktuellen Kontext relevanten Felder angezeigt werden. Die Konfiguration erfolgt flexibel über die SysConfig, wobei auch eigene Bindungen für spezifische Attribute definiert werden können.",{"systems":9013,"dependencies":9018},[9014,9016],{"system_id":6368,"supported_versions":9015},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":9017},[6370],[],[9020,9023,9026],{"title":9021,"description":9022},"Queue-basierte Sichtbarkeit","Ermöglicht das Ausblenden von Dynamischen Feldern basierend auf der ausgewählten Queue in Echtzeit.",{"title":9024,"description":9025},"Multi-Dialog Unterstützung","Unterstützt die Konfiguration für verschiedene Aktionen wie Telefon-Ticket, Email-Ticket, Notizen und mehr.",{"title":9027,"description":9028},"Dynamische Aktualisierung","Prüft Änderungen an Dropdown-Feldern sofort und passt die Anzeige der Dynamischen Felder ohne Neuladen der Seite an.",[9030],{"source":6733,"source_url":9031,"items":9032},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-HideDynamicFields\u002Fissues",[9033],{"title":9034,"url":9031,"state":6738},"Mandatory fields cannot be submitted if they are hidden.",{"screenshots":9036},[],{},{"is_free":6462,"payment_models":9039},[],[9041],"ticketchecklist",[9043],{"quote":9044,"role":8886,"context":9045,"source_label":9046,"source_url":9047,"date":9048},"Das Add-on ist sicher zu verwenden. ... Es funktioniert wirklich.","Discussion about hiding dynamic fields in Znuny forums.","Znuny Forum (Otterhub)","https:\u002F\u002Fforums.otterhub.org\u002Fviewtopic.php?t=40185","2021-02-25","packages\u002Fhidedynamicfields",[9051,9054,9057],{"name":9052,"system_id":6368,"description":9053},"Frontend::Output::FilterContent###HideDynamicFields","Definiert, welche Templates\u002FAktionen vom Filter verarbeitet werden sollen (z.B. AgentTicketEmail, AgentTicketPhone).",{"name":9055,"system_id":6368,"description":9056},"HideDynamicFields::Filter###Dest","Definiert, welche Dynamischen Felder für bestimmte Queues ausgeblendet werden sollen.",{"name":9058,"system_id":6368,"description":9059},"HideDynamicFields::ValueTexts","Legt fest, welches Attribut des gebundenen Feldes zur Prüfung verwendet werden soll (z.B. 'text' oder 'id').",{"package_type":6417,"repository_url":9061,"latest_version":9062,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-HideDynamicFields","6.0.8",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HnU0o_pHHdQuHMrCYoRb1FiDj4Frep7qjhWr7T8Q2Pw",{"id":9066,"basic_info":9067,"compatibility":9073,"extension":9,"features":9080,"issues":9084,"media":9085,"meta":9087,"metrics":13,"organization_id":6939,"pricing_and_payment":9088,"related_packages":9090,"reviews":9091,"seo_and_faqs":13,"stem":9092,"sysconfig":9093,"technical_details":9097,"ui_configuration":9099,"uuid":13,"__hash__":9100},"packages\u002Fpackages\u002Fhidetimezone.json",{"title":9068,"slug":9069,"summary":9070,"categories":9071,"full_description":9072},"HideTimeZone","hidetimezone","Zeitzone nach dem Datum nicht anzeigen, auch wenn die Zeitzone des Benutzers von der OTRS-Zeitzone abweicht.",[5700,1626,5806,1767,103,1397,5936],"Standardmäßig hängen OTRS und Znuny den Zeitzonennamen oder den Versatz an Datums- und Zeitzeichenfolgen an, wenn die persönliche Zeitzoneneinstellung des Benutzers von der Standardzeitzone des Systems abweicht. Dieses Paket unterdrückt dieses Verhalten und gewährleistet ein konsistentes Datumsformat in der gesamten Benutzeroberfläche, unabhängig von den individuellen Benutzereinstellungen. Dies sorgt für eine aufgeräumtere UI, insbesondere wenn alle Benutzer in derselben Region arbeiten.",{"systems":9074,"dependencies":9079},[9075,9077],{"system_id":6511,"supported_versions":9076},[6916,6370],{"system_id":6368,"supported_versions":9078},[6370,6371,6372,6373,6374,6552,6376],[],[9081],{"title":9082,"description":9083},"Saubere Datumsanzeige","Entfernt das Zeitzonen-Suffix (z. B. 'CET') von allen Zeitstempeln in der Weboberfläche.",[],{"screenshots":9086},[],{},{"is_free":6462,"payment_models":9089},[],[],[],"packages\u002Fhidetimezone",[9094],{"name":9095,"system_id":6368,"description":9096,"default":6590},"HideTimeZone###Active","Aktiviert oder deaktiviert das Ausblenden der Zeitzone in der Weboberfläche.",{"package_type":6417,"repository_url":9098,"latest_version":7361,"license":6862},"https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-HideTimeZone",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"4EM5BgGmiVv0YIVrKVnVZrfHFk6Eq3LNZcM5TOI786Y",{"id":9102,"basic_info":9103,"compatibility":9109,"extension":9,"features":9114,"issues":9121,"media":9122,"meta":9124,"metrics":13,"organization_id":9125,"pricing_and_payment":9126,"related_packages":9128,"reviews":9129,"seo_and_faqs":13,"stem":9130,"sysconfig":9131,"technical_details":9132,"ui_configuration":9134,"uuid":13,"__hash__":9135},"packages\u002Fpackages\u002Fhutch-sl-sms-plugin-for-zammad.json",{"title":9104,"slug":9105,"summary":9106,"categories":9107,"full_description":9108},"Hutch SL SMS Plugin for Zammad","hutch-sl-sms-plugin-for-zammad","Ein SMS-Benachrichtigungs-Backend für Zammad zur Integration des Hutch Sri Lanka SMS-Gateways für Ticket-Alarme.",[5016,3602,2550,2686,1111,2697],"Dieses Plugin ist ein benutzerdefinierter Benachrichtigungs-Sender für Zammad. Es erweitert die SMS-Funktionalität von Zammad um die Unterstützung des Hutch Sri Lanka SMS-Gateways. Nach der Installation können Administratoren Hutch SL als SMS-Provider konfigurieren, um wichtige Ticket-Updates, Eskalationen oder Benachrichtigungen direkt per SMS an Mobiltelefone zu senden. Die Integration nutzt die Hutch SL HTTP-API für eine zuverlässige Zustellung in Sri Lanka.",{"systems":9110,"dependencies":9113},[9111],{"system_id":6613,"supported_versions":9112},[7278,7279,7131,7090],[],[9115,9118],{"title":9116,"description":9117},"Hutch SL Integration","Integriert das Hutch Sri Lanka SMS-Gateway direkt in die Benachrichtigungs-Engine von Zammad.",{"title":9119,"description":9120},"Automatisierte Ticket-Alarme","Ermöglicht den Versand von automatisierten SMS-Benachrichtigungen an Agenten und Kunden bei Ticket-Ereignissen.",[],{"screenshots":9123},[],{},"kakalpa",{"is_free":6462,"payment_models":9127},[],[],[],"packages\u002Fhutch-sl-sms-plugin-for-zammad",[],{"package_type":6452,"repository_url":9133,"license":6638},"https:\u002F\u002Fgithub.com\u002Fkakalpa\u002FHutch-SL-SMS-Plugin-For-Zammad",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"mA6dlPZH-udgH_DGFevUQc7n0Fc2PZdvvCI4Aa8ubfw",{"id":9137,"basic_info":9138,"compatibility":9144,"extension":9,"features":9149,"issues":9161,"media":9166,"meta":9168,"metrics":13,"organization_id":9169,"pricing_and_payment":9170,"related_packages":9172,"reviews":9173,"seo_and_faqs":13,"stem":9174,"sysconfig":9175,"technical_details":9176,"ui_configuration":9178,"uuid":13,"__hash__":9179},"packages\u002Fpackages\u002Fiflow-mcpbasher83-zammad.json",{"title":9139,"slug":9140,"summary":9141,"categories":9142,"full_description":9143},"Zammad MCP Server (basher83)","iflow-mcpbasher83-zammad","Ein Model Context Protocol (MCP) Server für die Zammad-Integration, der es KI-Assistenten ermöglicht, mit Tickets, Benutzern und Organisationen zu interagieren.",[3243,203,274,527,5511,3005,2686,923,1367,4339,2697,214],"Dieses Paket bietet einen Model Context Protocol (MCP) Server, der KI-Assistenten (wie Claude oder Cursor) mit einer Zammad-Instanz verbindet. Er ermöglicht es Large Language Models (LLMs), Aktionen wie die Suche nach Tickets, das Abrufen von Ticket-Details, das Erstellen von Artikeln und die Verwaltung von Benutzern oder Organisationen über eine standardisierte Schnittstelle durchzuführen. Die Integration nutzt die Zammad-REST-API und unterstützt die Authentifizierung über API-Token. Dies ermöglicht eine nahtlose Automatisierung von Support-Workflows und eine effizientere Ticket-Bearbeitung durch natürliche Sprache.",{"systems":9145,"dependencies":9148},[9146],{"system_id":6613,"supported_versions":9147},[7090,7091],[],[9150,9152,9155,9158],{"title":7544,"description":9151},"Suchen, Lesen und Aktualisieren von Tickets direkt über KI-Assistenten.",{"title":9153,"description":9154},"Benutzer- & Organisationszugriff","Abrufen von Details zu Benutzern, Gruppen und Organisationen für kontextbezogene Antworten.",{"title":9156,"description":9157},"Anhangs-Unterstützung","Volle Unterstützung für das Verwalten von Ticket-Anhängen durch LLMs.",{"title":9159,"description":9160},"Standardisiertes MCP","Kompatibel mit jedem MCP-fähigen Client wie Claude Desktop oder Cursor.",[9162],{"source":6733,"source_url":9163,"items":9164},"https:\u002F\u002Fgithub.com\u002Fbasher83\u002FZammad-MCP\u002Fissues",[9165],{"title":7251,"url":9163},{"screenshots":9167},[],{},"basher83",{"is_free":6462,"payment_models":9171},[],[],[],"packages\u002Fiflow-mcpbasher83-zammad",[],{"package_type":7114,"repository_url":9177,"latest_version":6699,"license":8037},"https:\u002F\u002Fgithub.com\u002Fbasher83\u002FZammad-MCP",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"E0_bwkxTWnvpU-mtrFvvZz-sBr1aHXS52fecBCuhg1g",{"id":9181,"basic_info":9182,"compatibility":9188,"extension":9,"features":9195,"issues":9205,"media":9215,"meta":9217,"metrics":13,"organization_id":6404,"pricing_and_payment":9218,"related_packages":9220,"reviews":9221,"seo_and_faqs":13,"stem":9222,"sysconfig":9223,"technical_details":9233,"ui_configuration":9236,"uuid":13,"__hash__":9237},"packages\u002Fpackages\u002Fimportexport.json",{"title":9183,"slug":9184,"summary":9185,"categories":9186,"full_description":9187},"ImportExport","importexport","Ein generisches Framework für den Import und Export von Objekten wie Tickets oder Configuration Items in Formaten wie CSV oder XML.",[2626,2063,1337,6223,3331,1587,93],"Das ImportExport-Modul bietet ein technisches Framework für Znuny und OTRS zum Datenaustausch mit externen Systemen. Es ermöglicht Administratoren die Erstellung wiederverwendbarer 'Import\u002FExport-Jobs' mit flexiblen Feldzuordnungen. Während das Basismodul CSV- und XML-Formate unterstützt, werden spezifische Objekt-Backends (z. B. für ITSM-Configuration-Items) in der Regel durch zusätzliche Module wie ITSM oder spezialisierte Add-ons bereitgestellt. Das Modul ist essenziell für initiale Datenmigrationen sowie für den regelmäßigen Abgleich mit externen Beständen.",{"systems":9189,"dependencies":9194},[9190,9192],{"system_id":6368,"supported_versions":9191},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6511,"supported_versions":9193},[6503],[],[9196,9199,9202],{"title":9197,"description":9198},"CSV-Unterstützung","Import und Export von Daten im CSV-Format.",{"title":9200,"description":9201},"XML-Unterstützung","Unterstützung für XML-basierten Datenaustausch.",{"title":9203,"description":9204},"Mapping-Engine","Flexible Zuordnung von externen Spalten zu internen Systemattributen über eine grafische Oberfläche.",[9206],{"source":6733,"source_url":9207,"items":9208},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport\u002Fissues",[9209,9212],{"title":9210,"url":9211,"state":6738},"ImportExport: Export of Date\u002FDateTime fields","https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport\u002Fissues\u002F10",{"title":9213,"url":9214,"state":7022},"Problem with empty values in CSV","https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport\u002Fissues\u002F5",{"screenshots":9216},[],{},{"is_free":6462,"payment_models":9219},[],[],[],"packages\u002Fimportexport",[9224,9227,9230],{"name":9225,"system_id":6368,"description":9226},"ImportExport::Frontend::Module###AdminImportExport","Modulregistrierung für das Admin-Interface des Import\u002FExport-Tools.",{"name":9228,"system_id":6368,"description":9229},"ImportExport::Backend###CSV","Konfiguration des CSV-Backends für den Import und Export.",{"name":9231,"system_id":6368,"description":9232},"ImportExport::Backend###XML","Konfiguration des XML-Backends für den Import und Export.",{"package_type":6417,"repository_url":9234,"latest_version":9235,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport","7.3.2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"A7Lhmq3oZa1bpfmo_x4jtPKKab_DZGr3ZBTENS7Yd9I",{"id":9239,"basic_info":9240,"compatibility":9245,"extension":9,"features":9252,"issues":9265,"media":9266,"meta":9268,"metrics":13,"organization_id":9269,"pricing_and_payment":9270,"related_packages":9272,"reviews":9273,"seo_and_faqs":13,"stem":9274,"sysconfig":9275,"technical_details":9276,"ui_configuration":9279,"uuid":13,"__hash__":9280},"packages\u002Fpackages\u002Finnovazammad.json",{"title":9241,"slug":9241,"summary":9242,"categories":9243,"full_description":9244},"innovazammad","Eine Bridge-Anwendung, die Innovaphone PBX-Systeme mit der generischen CTI-Integration von Zammad verbindet.",[1357,2666,3986,5342,2686,2382,3322,2697,1111],"innovazammad fungiert als Middleware-Anwendung, die eine Brücke zwischen einer Innovaphone Telefonanlage (PBX) und dem Zammad Helpdesk schlägt. Die Anwendung fragt die SOAP-API der Innovaphone PBX nach Anrufereignissen ab und leitet diese an die generische CTI-Schnittstelle von Zammad weiter. Dies ermöglicht Funktionen wie die Anzeige von Anruferinformationen bei eingehenden Anrufen und die automatische Erstellung von Anrufprotokollen. Hinweis: Dieses Projekt wird vom ursprünglichen Entwickler (RegioHelden) als 'deprecated' (veraltet) eingestuft und nicht mehr aktiv weiterentwickelt.",{"systems":9246,"dependencies":9251},[9247],{"system_id":6613,"supported_versions":9248},[9249,9250,6781,7279,7131,7090],"2.9","3.0",[],[9253,9256,9259,9262],{"title":9254,"description":9255},"Innovaphone SOAP-Integration","Verbindet sich mit der Innovaphone SOAP-API (v11+), um Anrufereignisse in Echtzeit zu empfangen.",{"title":9257,"description":9258},"Zammad Generic CTI Support","Übersetzt PBX-Ereignisse in das generische CTI-Format von Zammad für eine nahtlose Integration.",{"title":9260,"description":9261},"Echtzeit-Anrufer-ID","Ermöglicht die Identifizierung von Anrufern und das automatische Öffnen von Benutzerprofilen in Zammad.",{"title":9263,"description":9264},"Anrufprotokollierung","Protokolliert Anrufe automatisch in Zammad, einschließlich der Nachverfolgung von weitergeleiteten Anrufen.",[],{"screenshots":9267},[],{},"regiohelden",{"is_free":6462,"payment_models":9271},[],[],[],"packages\u002Finnovazammad",[],{"package_type":6452,"repository_url":9277,"latest_version":9278,"license":6638},"https:\u002F\u002Fgithub.com\u002FRegioHelden\u002Finnovazammad","0.1.4",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ahTNDKEa6wg7G5STFUvobSHaqA-AfYVOkS5V62oR_2g",{"id":9282,"basic_info":9283,"compatibility":9289,"extension":9,"features":9294,"issues":9304,"media":9309,"meta":9311,"metrics":13,"organization_id":9312,"pricing_and_payment":9313,"related_packages":9315,"reviews":9316,"seo_and_faqs":13,"stem":9317,"sysconfig":9318,"technical_details":9319,"ui_configuration":9321,"uuid":13,"__hash__":9322},"packages\u002Fpackages\u002Fintakeshield.json",{"title":9284,"slug":9285,"summary":9286,"categories":9287,"full_description":9288},"IntakeShield","intakeshield","Sicherheits- und Spamschutz für Zammad mit Whitelisting, Registrierungs-CAPTCHA und automatisierter Spam-Bereinigung.",[4786,5095,775,2322,4222,5105],"IntakeShield ist eine spezialisierte Sicherheitserweiterung für Zammad-Helpdesk-Systeme. Das Paket adressiert kritische Probleme wie Spam-Registrierungen und die Flut unerwünschter Tickets. Es bietet Administratoren Werkzeuge zur Implementierung von Whitelists und Blacklists für Domains und E-Mail-Adressen. Ein wesentliches Merkmal ist die Integration von CAPTCHAs in den Registrierungsprozess, um automatisierte Bot-Angriffe abzuwehren. Zudem unterstützt IntakeShield die Einhaltung von Datenschutzvorgaben (DSGVO) durch einen automatisierten Bereinigungsmechanismus, der als Spam markierte Tickets nach einer konfigurierbaren Zeitspanne endgültig aus dem System entfernt.",{"systems":9290,"dependencies":9293},[9291],{"system_id":6613,"supported_versions":9292},[7090,7091],[],[9295,9298,9301],{"title":9296,"description":9297},"Whitelist & Blacklist","Ermöglicht die präzise Steuerung, welche E-Mail-Adressen oder Domains Tickets erstellen oder sich registrieren dürfen.",{"title":9299,"description":9300},"Registrierungs-CAPTCHA","Integriert CAPTCHA-Lösungen (wie Friendly Captcha oder Google reCAPTCHA) in das öffentliche Registrierungsformular, um Bot-Registrierungen zu verhindern.",{"title":9302,"description":9303},"Automatisierte Spam-Bereinigung","Automatisiert das Löschen von Spam-Tickets nach einem festgelegten Zeitraum zur Einhaltung der DSGVO und zur Systembereinigung.",[9305],{"source":6733,"source_url":9306,"items":9307},"https:\u002F\u002Fgithub.com\u002FTranquillius\u002Fintakeshield\u002Fissues",[9308],{"title":8786,"url":9306,"state":6738},{"screenshots":9310},[],{},"tranquillius",{"is_free":6462,"payment_models":9314},[],[],[],"packages\u002Fintakeshield",[],{"package_type":6452,"repository_url":9320,"license":6862},"https:\u002F\u002Fgithub.com\u002FTranquillius\u002Fintakeshield",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"PwOFlIpZN8VPyhBGLfhEtRn_2VaEKXz7IhpCx7o-lKQ",{"id":9324,"basic_info":9325,"compatibility":9331,"extension":9,"features":9336,"issues":9345,"media":9357,"meta":9359,"metrics":13,"organization_id":3534,"pricing_and_payment":9360,"related_packages":9362,"reviews":9363,"seo_and_faqs":13,"stem":9370,"sysconfig":9371,"technical_details":9372,"ui_configuration":9375,"uuid":13,"__hash__":9376},"packages\u002Fpackages\u002Fintegrationzammad.json",{"title":9326,"slug":9327,"summary":9328,"categories":9329,"full_description":9330},"Zammad Integration for Nextcloud","integrationzammad","Eine Nextcloud-App zur Integration von Zammad-Funktionen, die ein Dashboard-Widget für Ticket-Benachrichtigungen und einen vereinheitlichten Suchanbieter für Zammad-Tickets bietet.",[3534,2686,1547,4766,2697],"Diese Anwendung integriert Zammad in den Nextcloud Hub. Sie bietet ein Dashboard-Widget zur Verfolgung Ihrer Tickets, einen Suchanbieter zum Finden von Tickets direkt über die Nextcloud-Suchleiste und Benachrichtigungen bei Ticket-Aktualisierungen. Sie ermöglicht es Benutzern, produktiv zu bleiben, indem sie ihre Helpdesk-Aufgaben verwalten, ohne ihre Kollaborationsumgebung zu verlassen. Die Integration nutzt die Zammad-REST-API und kann über die Einstellungen für verbundene Konten in Nextcloud konfiguriert werden.",{"systems":9332,"dependencies":9335},[9333],{"system_id":6613,"supported_versions":9334},[7131,7090,7091],[],[9337,9339,9342],{"title":7586,"description":9338},"Zeigen Sie zugewiesene und offene Tickets direkt auf dem Nextcloud-Dashboard an.",{"title":9340,"description":9341},"Vereinheitlichte Suche","Suchen Sie über die globale Nextcloud-Suchleiste nach Zammad-Tickets.",{"title":9343,"description":9344},"Benachrichtigungen","Erhalten Sie Echtzeit-Benachrichtigungen in Nextcloud bei Statusaktualisierungen von Tickets.",[9346],{"source":6733,"source_url":9347,"items":9348},"https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad\u002Fissues",[9349,9353],{"title":9350,"url":9351,"state":6738,"number":9352},"Calendar Integration","https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad\u002Fissues\u002F90",90,{"title":9354,"url":9355,"state":6738,"number":9356},"Open Zammad links in an iframe","https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad\u002Fissues\u002F91",91,{"screenshots":9358},[],{},{"is_free":6462,"payment_models":9361},[],[],[9364],{"quote":9365,"role":9366,"context":9367,"source_label":9367,"source_url":9368,"date":9369},"Zammad ist zum Hauptkommunikationskanal zwischen Nextcloud und unseren Kunden geworden... Wir sind sehr zufrieden damit und möchten es in Zukunft weiter ausbauen.","Software Engineer at Nextcloud","Zammad Success Story","https:\u002F\u002Fzammad.com\u002Fen\u002Fcustomers\u002Fnextcloud","2020-10-29","packages\u002Fintegrationzammad",[],{"package_type":6452,"repository_url":9373,"latest_version":9374,"license":8037},"https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad","4.0.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"5x8Tum4uDx7e0Tn30qBaXnbU2c2jvYaRvvLRScgPcKY",{"id":9378,"basic_info":9379,"compatibility":9385,"extension":9,"features":9393,"issues":9405,"media":9411,"meta":9413,"metrics":13,"organization_id":13,"pricing_and_payment":9414,"related_packages":9416,"reviews":9417,"seo_and_faqs":13,"stem":9418,"sysconfig":9419,"technical_details":9425,"ui_configuration":9427,"uuid":13,"__hash__":9428},"packages\u002Fpackages\u002Fishenkoyvotrs-lib.json",{"title":9380,"slug":9381,"summary":9382,"categories":9383,"full_description":9384},"ishenkoyv\u002Fotrs-lib","ishenkoyvotrs-lib","PHP-Bibliothek zur Interaktion mit der OTRS\u002FZnuny SOAP-API für Ticket-Automatisierung.",[4065,5046,284,2686,4687,2697],"Diese PHP-Bibliothek implementiert einen Client für die OTRS SOAP-API (RPC-Schnittstelle). Sie ermöglicht Entwicklern verschiedene Operationen wie das Erstellen, Abrufen und Suchen von Tickets, das Verwalten von Artikeln und die Handhabung von Kundenbenutzerdaten. Die Bibliothek ist für OTRS 3.0 und neuere Versionen konzipiert, einschließlich OTRS Community Edition und Znuny. Da sie auf der klassischen rpc.pl-Schnittstelle basiert, ist sie besonders nützlich für Legacy-Integrationen oder Systeme, bei denen das GenericInterface nicht primär genutzt wird. Die Bibliothek erfordert die PHP-SOAP-Erweiterung und die Aktivierung der RPC-Schnittstelle (Core::Soap) auf der Serverseite.",{"systems":9386,"dependencies":9392},[9387,9390],{"system_id":6511,"supported_versions":9388},[9250,6781,9389,8767,6782,6783,6503],"3.2",{"system_id":6368,"supported_versions":9391},[6503,6504,6505,6506,6507,6508,6509],[],[9394,9397,9399,9402],{"title":9395,"description":9396},"SOAP-Client-Schnittstelle","Bietet eine objektorientierte Schnittstelle zum OTRS SOAP-Backend (rpc.pl).",{"title":7544,"description":9398},"Ermöglicht das Erstellen, Abrufen und Suchen von Tickets über die API.",{"title":9400,"description":9401},"Artikel-Verwaltung","Unterstützt das Hinzufügen und Verwalten von Artikeln zu bestehenden Tickets.",{"title":9403,"description":9404},"Kundenbenutzer-Management","Schnittstellen zur Verwaltung von Kundenbenutzerdaten im System.",[9406],{"source":6733,"source_url":9407,"items":9408},"https:\u002F\u002Fgithub.com\u002Fishenkoyv\u002Fotrs-lib\u002Fissues",[9409],{"title":9410,"url":9407},"No such Object SessionObject! (Compatibility note)",{"screenshots":9412},[],{},{"is_free":6462,"payment_models":9415},[],[],[],"packages\u002Fishenkoyvotrs-lib",[9420,9423],{"name":9421,"system_id":6368,"description":9422,"default":8352},"Core::Soap","Aktiviert die SOAP-Schnittstelle für den RPC-Zugriff. Muss auf '1' gesetzt werden, damit die Bibliothek kommunizieren kann.",{"name":9421,"system_id":6432,"description":9424,"default":8352},"Aktiviert die SOAP-Schnittstelle für den RPC-Zugriff in OTRS CE.",{"package_type":6452,"repository_url":9426,"latest_version":6699,"license":6638},"https:\u002F\u002Fgithub.com\u002Fishenkoyv\u002Fotrs-lib",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ZqDpjGBtWFxTRV2mIEbJeK_gEqxQI584CPZpg5nROGs",{"id":9430,"basic_info":9431,"compatibility":9437,"extension":9,"features":9442,"issues":9455,"media":9456,"meta":9458,"metrics":9462,"organization_id":7786,"pricing_and_payment":9463,"related_packages":9465,"reviews":9467,"seo_and_faqs":9468,"stem":9472,"sysconfig":9473,"technical_details":9474,"ui_configuration":13,"uuid":9476,"__hash__":9477},"packages\u002Fpackages\u002Fitil-add-on.json",{"title":9432,"slug":9433,"summary":9434,"categories":9435,"full_description":9436},"KIX ITIL Practices Add-on","itil-add-on","Ein zertifiziertes Add-on für KIX Pro, das 16 ITIL 4-Praktiken implementiert und vorkonfigurierte Workflows, Berichte und Vorlagen bereitstellt.",[2747,2757,795,2636,4232,1141,2856,2767,6164],"Das Add-on 'ITIL Practices' für KIX Pro 18 ist ein umfassendes Modul, das darauf ausgelegt ist, IT-Service-Management-Prozesse am ITIL 4-Framework auszurichten. Es ist offiziell für 16 ITIL 4-Praktiken durch SERVIEW zertifiziert. Das Add-on erweitert das KIX-System um eine Vielzahl vorkonfigurierter Elemente, darunter Workflows (Prozesse), Ticket-Vorlagen, Asset-Klassen für die CMDB und spezialisierte Berichte. Zu den abgedeckten Praktiken gehören unter anderem Incident Management, Change Enablement, Problem Management, Service Request Management und Service Level Management. Durch die Nutzung dieser Best-Practice-Standards werden Arbeitsabläufe nachvollziehbarer, Fehlerquellen reduziert und die Effizienz im Service Desk gesteigert. Das Modul stellt sicher, dass alle erforderlichen Informationen prozessgesteuert erfasst werden und die Mitarbeiter durch definierte Arbeitsschritte geführt werden.",{"systems":9438,"dependencies":9441},[9439],{"system_id":7760,"supported_versions":9440},[7763],[],[9443,9446,9449,9452],{"title":9444,"description":9445},"16 ITIL 4-zertifizierte Praktiken","Offiziell von SERVIEW für 16 ITIL 4-Praktiken zertifiziert, darunter Incident, Change und Problem Management.",{"title":9447,"description":9448},"Vorkonfigurierte Workflows","Enthält fertige Workflows für Serviceanfragen, Störungen, Probleme und Änderungen (Change Enablement).",{"title":9450,"description":9451},"CMDB-Integration","Vordefinierte Asset-Klassen und Strukturen für ein effektives Service Configuration Management (CMDB).",{"title":9453,"description":9454},"Standardisierte Berichte","Umfasst eine Reihe von Standardberichten zur Messung von Service-Leistung und KPIs.",[],{"screenshots":9457},[],{"calls_to_action":9459},[9460],{"type":6398,"text":6399,"url":9461,"is_internal":6401},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons\u002Fitil-certified-itsm-software",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":9464},[],[9466],"kix-maintenance-plan",[],{"meta_title":9469,"meta_description":9470,"faqs":9471},"ITIL add-on | Open ITSM Hub","Use KIX's powerful open-source functionality to clearly map your service processes and adapt them to your workflows in an audit-proof manner. Future-proof your service management.",[],"packages\u002Fitil-add-on",[],{"package_type":9475,"repository_url":9461,"license":1100,"latest_version":7763},".szpm","19486fff-34e1-484b-a7e6-0e825ca821de","8DegTgK5C5UuWJ4JXUL1CK8UHKaxxxCYYEPFDsoPg9I",{"id":9479,"basic_info":9480,"compatibility":9486,"extension":9,"features":9493,"issues":9508,"media":9514,"meta":9516,"metrics":13,"organization_id":13,"pricing_and_payment":9517,"related_packages":9519,"reviews":9520,"seo_and_faqs":13,"stem":9521,"sysconfig":9522,"technical_details":9523,"ui_configuration":9525,"uuid":13,"__hash__":9526},"packages\u002Fpackages\u002Fitsjustvitalaravel-znuny.json",{"title":9481,"slug":9482,"summary":9483,"categories":9484,"full_description":9485},"laravel-znuny","itsjustvitalaravel-znuny","Ein modernes Laravel-SDK für die Interaktion mit der Generic Interface REST-API von Znuny und OTRS Community Edition.",[2936,4756,4598,4065,1151,2697],"Dieses Paket bietet eine flüssige und ausdrucksstarke Schnittstelle für die Interaktion mit Znuny und OTRS CE über deren REST-APIs. Es ersetzt handgeschriebene Service-Implementierungen durch ein typisiertes, Laravel-natives Paket mit Unterstützung für mehrere Verbindungen, Sitzungsverwaltung und umfassende Ticket-Operationen. Es nutzt die Generic Interface REST-API für den Zugriff auf Ressourcen wie Queues, Status, Prioritäten und Kundenbenutzer.",{"systems":9487,"dependencies":9492},[9488,9490],{"system_id":6368,"supported_versions":9489},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6511,"supported_versions":9491},[6503],[],[9494,9496,9499,9502,9505],{"title":7544,"description":9495},"Tickets einfach erstellen, aktualisieren, finden und schließen.",{"title":9497,"description":9498},"Flüssiger Such-Builder","Erstellen Sie komplexe Ticket-Suchen mit einer flüssigen Schnittstelle im Laravel-Stil.",{"title":9500,"description":9501},"Unterstützung für mehrere Verbindungen","Verwalten Sie mehrere Znuny\u002FOTRS-Instanzen innerhalb einer einzigen Anwendung.",{"title":9503,"description":9504},"Sitzungs-Caching","Automatische Sitzungsverwaltung mit Caching und Wiederholungslogik.",{"title":9506,"description":9507},"Typisierte DTOs","Verwenden Sie streng typisierte Objekte für Tickets, Artikel und Lookup-Daten.",[9509],{"source":6733,"source_url":9510,"items":9511},"https:\u002F\u002Fgithub.com\u002Fitsjustvita\u002Flaravel-znuny\u002Fissues",[9512],{"title":9513,"url":9510,"state":6738},"Inbound webhooks (Znuny -> Laravel) support",{"screenshots":9515},[],{},{"is_free":6462,"payment_models":9518},[],[],[],"packages\u002Fitsjustvitalaravel-znuny",[],{"package_type":6452,"repository_url":9524,"license":6638,"latest_version":6699},"https:\u002F\u002Fgithub.com\u002Fitsjustvita\u002Flaravel-znuny",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-rUXEDTcZimhdBgxqtFbRf1eZlinJIq8rbVZyLQmoAw",{"id":9528,"basic_info":9529,"compatibility":9534,"extension":9,"features":9543,"issues":9560,"media":9570,"meta":9572,"metrics":13,"organization_id":6404,"pricing_and_payment":9573,"related_packages":9575,"reviews":9576,"seo_and_faqs":13,"stem":9577,"sysconfig":9578,"technical_details":9591,"ui_configuration":9593,"uuid":13,"__hash__":9594},"packages\u002Fpackages\u002Fitsm.json",{"title":9530,"slug":2767,"summary":9531,"categories":9532,"full_description":9533},"Znuny ITSM","Das offizielle ITIL-konforme Erweiterungs-Bundle für Znuny und OTRS, das eine umfassende Suite von Modulen für CMDB, Change Management, Incident\u002FProblem Management und Service Level Management bietet.",[2747,1021,795,2636,4232,4867,412,2767],"Dieses Paket ist das offizielle ITSM-Bundle für Znuny. Die Installation stellt den kompletten Znuny ITSM-Stack bereit und verwandelt das Basissystem in eine voll funktionsfähige, ITIL-konforme Service-Management-Plattform. Das Bundle umfasst sieben Kernmodule: General Catalog, ITSM Core, Incident & Problem Management, Configuration Management (CMDB), Change Management, Service Level Management und das Import\u002FExport-Framework. Während diese Module in Znuny 6.x als separates Bundle installiert werden, sind sie ab Znuny 7.0 eng in das System integriert und können direkt über den Paket-Manager aus dem Online-Repository bezogen werden. Das Paket ermöglicht eine nahtlose Verknüpfung von Tickets mit IT-Assets (CIs) und Services, um eine ganzheitliche Sicht auf die IT-Infrastruktur zu gewährleisten.",{"systems":9535,"dependencies":9542},[9536,9538,9540],{"system_id":6368,"supported_versions":9537},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6511,"supported_versions":9539},[6503],{"system_id":6876,"supported_versions":9541},[6503],[],[9544,9547,9549,9552,9554,9557],{"title":9545,"description":9546},"CMDB (Configuration Management Database)","Verwalten Sie IT-Assets, Configuration Items (CIs) und deren Beziehungen in einer flexiblen Datenbank.",{"title":794,"description":9548},"Steuern Sie Änderungen mit strukturierten Workflows, CAB-Freigaben (Change Advisory Board) und Vorlagen.",{"title":9550,"description":9551},"Incident & Problem Management","ITIL-basierte Prozesse zur effizienten Störungsbehebung und nachhaltigen Ursachenanalyse.",{"title":4866,"description":9553},"Definition und Überwachung von Service Level Agreements (SLAs) und Service-Katalogen.",{"title":9555,"description":9556},"General Catalog","Zentrale Verwaltung von Auswahlwerten und Definitionen für alle ITSM-Module.",{"title":9558,"description":9559},"Import\u002FExport Framework","Flexibler Datenaustausch für CIs und andere ITSM-Objekte über CSV-Schnittstellen.",[9561],{"source":6733,"source_url":9562,"items":9563},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM\u002Fissues",[9564,9567],{"title":9565,"url":9566,"state":7022},"Fix XSS issue with session ID in URL parameter","https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM\u002Fissues\u002F123",{"title":9568,"url":9569,"state":6738},"Improve CI relationship visualization performance","https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM\u002Fissues\u002F456",{"screenshots":9571},[],{},{"is_free":6462,"payment_models":9574},[],[],[],"packages\u002Fitsm",[9579,9583,9587],{"name":9580,"system_id":6368,"description":9581,"default":9582},"ITSM::Core::IncidentState","Definiert den Standard-Incident-Status für Services und Configuration Items.","Incident",{"name":9584,"system_id":6368,"description":9585,"default":9586},"ITSM::ConfigItem::NumberGenerator","Legt das Modul für die automatische Generierung von CI-Nummern fest.","ITSM::ConfigItem::NumberGenerator::AutoIncrement",{"name":9588,"system_id":6368,"description":9589,"default":9590},"ITSM::ChangeManagement::Change::NumberGenerator","Konfiguriert das Nummernschema für neu erstellte Changes.","ITSM::ChangeManagement::Change::NumberGenerator::AutoIncrement",{"package_type":6417,"repository_url":9592,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"6AYGLipWs_9lBq0YoJiyTA2XyDZ7-cDjJmfOMdPTKCc",{"id":9596,"basic_info":9597,"compatibility":9603,"extension":9,"features":9608,"issues":9620,"media":9630,"meta":9632,"metrics":13,"organization_id":13,"pricing_and_payment":9633,"related_packages":9635,"reviews":9638,"seo_and_faqs":13,"stem":9639,"sysconfig":9640,"technical_details":9650,"ui_configuration":9652,"uuid":13,"__hash__":9653},"packages\u002Fpackages\u002Fitsmchangemanagement.json",{"title":9598,"slug":9599,"summary":9600,"categories":9601,"full_description":9602},"ITSM Change Management","itsmchangemanagement","Bietet ITIL-konformes Change Management für OTOBO zur strukturierten Planung, Bewertung und Durchführung von Änderungen in der IT-Infrastruktur.",[795,2747,2767,726,6204,6164],"Das ITSM Change Management Paket für OTOBO implementiert den Change-Management-Prozess nach ITIL-Standards. Es bietet eine robuste Plattform für die Planung, Genehmigung und Durchführung von Änderungen an der IT-Infrastruktur. Nutzer können komplexe Changes erstellen, diese in einzelne Arbeitsaufträge (Workorders) unterteilen und Genehmigungsworkflows über Change Advisory Boards (CAB) steuern. Durch die tiefe Integration in die OTOBO CMDB können Auswirkungen auf Services und CIs direkt bewertet werden. Das System unterstützt verschiedene Change-Typen (Normal, Standard, Emergency) und bietet umfangreiche Such- und Reporting-Funktionen für Revisionssicherheit.",{"systems":9604,"dependencies":9607},[9605],{"system_id":6432,"supported_versions":9606},[6790,6791],[],[9609,9612,9615,9617],{"title":9610,"description":9611},"CAB-Management","Ermöglicht die Definition und Verwaltung von Change Advisory Boards zur Bewertung von Änderungsanträgen.",{"title":9613,"description":9614},"Arbeitsaufträge (Workorders)","Strukturierte Planung von Aufgabenpaketen (Workorders) innerhalb eines Changes, inklusive Abhängigkeiten.",{"title":9450,"description":9616},"Direkte Verknüpfung von Changes mit betroffenen Configuration Items (CIs) in der OTOBO CMDB.",{"title":9618,"description":9619},"ITIL-Lebenszyklus-Tracking","Unterstützt den gesamten Lebenszyklus von der Anforderung über die Implementierung bis zum Post-Implementation Review (PIR).",[9621],{"source":6733,"source_url":9622,"items":9623},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement\u002Fissues",[9624,9627],{"title":9625,"url":9626,"state":6738},"CAB member search does not return all expected results in specific scenarios","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement\u002Fissues\u002F25",{"title":9628,"url":9629,"state":7022},"Fix for workorder state transition notifications","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement\u002Fissues\u002F18",{"screenshots":9631},[],{},{"is_free":6462,"payment_models":9634},[],[8341,9636,9637],"itsmconfigurationmanagement","itsmincidentproblemmanagement",[],"packages\u002Fitsmchangemanagement",[9641,9644,9647],{"name":9642,"system_id":6432,"description":9643},"ITSMChange::Frontend::AgentChangeSearch###SearchLimit","Legt das Limit für die Suchergebnisse in der Change-Suche fest.",{"name":9645,"system_id":6432,"description":9646},"ITSMChange::Frontend::AgentChangeZoom###WorkOrderStates","Definiert die Standard-Status für Arbeitsaufträge in der Zoom-Ansicht.",{"name":9648,"system_id":6432,"description":9649},"ITSMChange::Frontend::AgentChangeAdd###ChangeStateDefault","Bestimmt den Standardstatus für neu erstellte Changes.",{"package_type":6417,"repository_url":9651,"latest_version":7413,"license":6487},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"yArInfoFiHfwvEM4VekIEXX_VPwhTZwYFqhIg29LP3w",{"id":9655,"basic_info":9656,"compatibility":9661,"extension":9,"features":9668,"issues":9681,"media":9687,"meta":9689,"metrics":13,"organization_id":6404,"pricing_and_payment":9690,"related_packages":9692,"reviews":9694,"seo_and_faqs":13,"stem":9702,"sysconfig":9703,"technical_details":9710,"ui_configuration":9713,"uuid":13,"__hash__":9714},"packages\u002Fpackages\u002Fitsmconfigurationmanagement.json",{"title":9657,"slug":9636,"summary":9658,"categories":9659,"full_description":9660},"ITSMConfigurationManagement","Stellt die Configuration Management Database (CMDB) für Znuny und OTRS bereit und ermöglicht die Verwaltung von Configuration Items (CIs), deren Versionen und Beziehungen.",[1021,883,412,2767,1220,2747],"Das Paket ITSMConfigurationManagement ist das Herzstück der ITIL-konformen Konfigurationsverwaltung in Znuny und OTRS. Es stellt eine leistungsfähige Configuration Management Database (CMDB) bereit, in der sämtliche IT-Assets (Configuration Items, CIs) zentral erfasst und verwaltet werden können. Administratoren können über den General Catalog eigene CI-Klassen wie Hardware, Software oder Standorte definieren und diese mit spezifischen Attributen versehen. Das Modul unterstützt die lückenlose Historisierung aller Änderungen, die Verknüpfung von CIs untereinander zur Darstellung von Abhängigkeiten sowie die Integration in andere ITSM-Prozesse wie Incident- und Change-Management. Damit bildet es die Grundlage für eine fundierte Impact-Analyse bei Störungen oder geplanten Änderungen.",{"systems":9662,"dependencies":9667},[9663,9665],{"system_id":6368,"supported_versions":9664},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":9666},[6370],[],[9669,9672,9675,9678],{"title":9670,"description":9671},"CI-Management","Erstellen und Verwalten von Configuration Items (CIs) mit flexiblen Attributdefinitionen und Versionierung.",{"title":9673,"description":9674},"Beziehungsmanagement","Abbildung von Abhängigkeiten zwischen CIs sowie Verknüpfung mit Tickets, Changes und Services.",{"title":9676,"description":9677},"Deployment-Status","Verfolgung des Lebenszyklus von Assets über definierbare Deployment-Status (z. B. In Betrieb, Reparatur, Ausgemustert).",{"title":9679,"description":9680},"Suche & Reporting","Umfangreiche Suchfunktionen für CIs basierend auf Attributen und Volltextsuche.",[9682],{"source":6733,"source_url":9683,"items":9684},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMConfigurationManagement\u002Fissues",[9685],{"title":9686,"url":9683},"GitHub Issue Tracker for ITSMConfigurationManagement",{"screenshots":9688},[],{},{"is_free":6462,"payment_models":9691},[],[8341,8540,9184,9637,9599,9693],"itsmservicelevelmanagement",[9695],{"quote":9696,"role":9697,"context":9698,"source_label":9699,"source_url":9700,"date":9701},"Erstellen Sie CI-Klassen und erfassen Sie wertvolle Daten über die Assets und die Infrastruktur Ihres Unternehmens. Weisen Sie Status zu, um Probleme mit Hosts anzuzeigen, die Services beeinträchtigen könnten.","Vendor Product Update","Znuny Blog announcement for Znuny 7 ITSM modules.","Znuny Blog","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fblog\u002Ffaq-itsm-configuration-management-for-znuny-7-available","2023-05-12","packages\u002Fitsmconfigurationmanagement",[9704,9707],{"name":9705,"system_id":6368,"description":9706,"default":7407},"ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchLimit","Maximale Anzahl der angezeigten Configuration Items in der Suche.",{"name":9708,"system_id":6368,"description":9709,"default":6590},"ITSMConfigItem::Frontend::AgentITSMConfigItemOverview###Categories","Aktiviert die Kategorien-Übersicht in der CMDB-Ansicht.",{"package_type":6417,"repository_url":9711,"latest_version":9712,"license":7075},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMConfigurationManagement","7.1.2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"3NvqjPLmrxWLV1ULBOKLwgCr2pF3AZohsVCCfiK9pBM",{"id":9716,"basic_info":9717,"compatibility":9722,"extension":9,"features":9727,"issues":9740,"media":9747,"meta":9749,"metrics":13,"organization_id":4667,"pricing_and_payment":9750,"related_packages":9752,"reviews":9753,"seo_and_faqs":13,"stem":9754,"sysconfig":9755,"technical_details":9765,"ui_configuration":9767,"uuid":13,"__hash__":9768},"packages\u002Fpackages\u002Fitsmcore.json",{"title":9718,"slug":8341,"summary":9719,"categories":9720,"full_description":9721},"ITSM Core for OTOBO","Das Basispaket für OTOBO ITSM, das den wesentlichen Rahmen und grundlegende Funktionen wie Service- und SLA-Management bereitstellt.",[2767,1289,4877,4956,2747],"Das ITSM Core Paket ist das Herzstück der ITIL-konformen Funktionen in OTOBO. Es stellt die grundlegende Infrastruktur bereit, die für alle anderen ITSM-Module (wie Configuration Management, Change Management und Incident\u002FProblem Management) erforderlich ist. Zu den Kernfunktionen gehören die Verwaltung von Services und SLAs sowie die Implementierung einer Matrix zur automatischen Priorisierung von Tickets basierend auf deren geschäftlicher Auswirkung. Es integriert sich nahtlos in das OTOBO-Framework und nutzt den General Catalog für die Definition von ITSM-spezifischen Zuständen und Typen.",{"systems":9723,"dependencies":9726},[9724],{"system_id":6432,"supported_versions":9725},[6789,6790,6791,6837],[],[9728,9731,9734,9737],{"title":9729,"description":9730},"Service- und SLA-Management","Ermöglicht die Definition und Verwaltung von Services und Service Level Agreements (SLAs).",{"title":9732,"description":9733},"Auswirkungs-Prioritäts-Matrix","Berechnet automatisch die Ticket-Priorität basierend auf der Auswirkung und Kritikalität.",{"title":9735,"description":9736},"ITSM Ticket-Attribute","Erweitert Tickets um ITSM-spezifische Felder wie 'Auswirkung' und 'Kritikalität'.",{"title":9738,"description":9739},"Grundlage für ITSM-Module","Dient als notwendige Basis für Module wie CMDB, Change Management und Incident\u002FProblem Management.",[9741],{"source":6733,"source_url":9742,"items":9743},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmcore\u002Fissues",[9744],{"title":9745,"url":9746,"state":6738,"number":7962},"Improvement of Service\u002FSLA selection in Customer Interface","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmcore\u002Fissues\u002F12",{"screenshots":9748},[],{},{"is_free":6462,"payment_models":9751},[],[],[],"packages\u002Fitsmcore",[9756,9759,9762],{"name":9757,"system_id":6432,"description":9758,"default":8352},"ITSM::Core::Service::ServiceRequired","Legt fest, ob ein Service für Tickets zwingend erforderlich ist.",{"name":9760,"system_id":6432,"description":9761,"default":8352},"ITSM::Core::SLA::SLARequired","Legt fest, ob ein SLA für Tickets zwingend erforderlich ist.",{"name":9763,"system_id":6432,"description":9764,"default":6759},"ITSM::Core::Criticality::Default","Standard-Kritikalität für neue ITSM-Tickets.",{"package_type":6417,"repository_url":9766,"latest_version":6765,"license":7075},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmcore",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"cfMPrOsL2knzn4ZcO6luJGjqOoQfWFjqSXe3-yHyty4",{"id":9770,"basic_info":9771,"compatibility":9776,"extension":9,"features":9783,"issues":9796,"media":9803,"meta":9805,"metrics":13,"organization_id":6404,"pricing_and_payment":9806,"related_packages":9808,"reviews":9809,"seo_and_faqs":13,"stem":9810,"sysconfig":9811,"technical_details":9824,"ui_configuration":9826,"uuid":13,"__hash__":9827},"packages\u002Fpackages\u002Fitsmincidentproblemmanagement.json",{"title":9772,"slug":9637,"summary":9773,"categories":9774,"full_description":9775},"ITSMIncidentProblemManagement","Implementiert ITIL-konforme Incident- und Problem-Management-Prozesse, einschließlich spezieller Ticket-Typen, Status-Maschinen und Auswirkung-Priorität-Dringlichkeit-Matrizen.",[2747,2636,4232,4856,2767],"Dieses Paket erweitert das Ticketsystem um ITIL-konformes Incident- und Problem-Management. Es führt neue Ticket-Typen (Incident, Service Request, Problem), zusätzliche Felder für Auswirkung, Dringlichkeit und Kritikalität sowie eine Matrix zur automatischen Berechnung der Ticket-Priorität ein. Zudem bietet es spezialisierte Ansichten für Agenten, um den Lebenszyklus von Incidents und Problemen effektiv zu verwalten, einschließlich des Status \"Geschlossen mit Workaround\" und Anzeigen für den Incident-Status von Services. Es ist ein Kernbestandteil des Znuny ITSM-Stacks und erfordert das Paket ITSMCore.",{"systems":9777,"dependencies":9782},[9778,9780],{"system_id":6368,"supported_versions":9779},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6511,"supported_versions":9781},[6503],[],[9784,9787,9790,9793],{"title":9785,"description":9786},"Prioritätsmatrix","Automatische Berechnung der Priorität basierend auf Auswirkung und Dringlichkeit.",{"title":9788,"description":9789},"ITIL Ticket-Typen","Fügt die Typen Incident, Service Request und Problem zur besseren Klassifizierung hinzu.",{"title":9791,"description":9792},"Entscheidungsmaske","Spezialisierte Ansicht zur Bewertung und Kategorisierung von Tickets.",{"title":9794,"description":9795},"Service-Incident-Status","Visuelle Ampelanzeige für den aktuellen Status eines Services direkt in den Ticket-Masken.",[9797],{"source":6733,"source_url":9798,"items":9799},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMIncidentProblemManagement\u002Fissues",[9800],{"title":9801,"url":9802,"state":6738,"number":2698},"Ticket misconfiguration after adding AccountedTime","https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMIncidentProblemManagement\u002Fissues\u002F4",{"screenshots":9804},[],{},{"is_free":6462,"payment_models":9807},[],[8341,8540,9636],[],"packages\u002Fitsmincidentproblemmanagement",[9812,9815,9818,9821],{"name":9813,"system_id":6368,"description":9814},"ITSMIncidentProblemManagement::ShowIncidentState","Aktiviert die Anzeige des Incident-Status für Services in Ticket-Masken.",{"name":9816,"system_id":6368,"description":9817},"Ticket::Frontend::AgentTicketDecision###TicketType","Konfiguration der Ticket-Typen für die Entscheidungsmaske.",{"name":9819,"system_id":6368,"description":9820},"Ticket::Type###Incident","Definiert den Ticket-Typ 'Incident'.",{"name":9822,"system_id":6368,"description":9823},"Ticket::Type###Problem","Definiert den Ticket-Typ 'Problem'.",{"package_type":6417,"repository_url":9825,"latest_version":6599,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMIncidentProblemManagement",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"SdwwW1Ci3zQHSnMEDC_v2b4r9CpdIky1C4cYXjSJr70",{"id":9829,"basic_info":9830,"compatibility":9836,"extension":9,"features":9841,"issues":9851,"media":9856,"meta":9858,"metrics":13,"organization_id":4667,"pricing_and_payment":9859,"related_packages":9861,"reviews":9862,"seo_and_faqs":13,"stem":9863,"sysconfig":9864,"technical_details":9871,"ui_configuration":9873,"uuid":13,"__hash__":9874},"packages\u002Fpackages\u002Fitsmpubliccmdb.json",{"title":9831,"slug":9832,"summary":9833,"categories":9834,"full_description":9835},"ITSM Public CMDB","itsmpubliccmdb","Bietet eine öffentliche Schnittstelle zur Anzeige bestimmter CMDB-Konfigurationselemente ohne Authentifizierung.",[1021,4311,412,2707],"Das ITSM Public CMDB-Paket für OTOBO ermöglicht es Organisationen, spezifische Konfigurationsmanagement-Daten mit der Öffentlichkeit oder nicht authentifizierten Benutzern zu teilen. Administratoren können genau steuern, welche CI-Klassen und welche spezifischen Attribute (z. B. Name, Status, Standort) im öffentlichen Frontend sichtbar sind. Dies ist ideal für öffentliche Asset-Register, Service-Statusseiten oder Hardware-Inventare, die ohne Anmeldung zugänglich sein müssen. Das Paket integriert sich nahtlos in die bestehende OTOBO CMDB-Struktur.",{"systems":9837,"dependencies":9840},[9838],{"system_id":6432,"supported_versions":9839},[6714,6653,6654],[],[9842,9845,9848],{"title":9843,"description":9844},"Öffentliche CI-Ansicht","Ermöglicht den Zugriff auf CMDB-Daten über eine dedizierte öffentliche URL ohne Anmeldung.",{"title":9846,"description":9847},"Granulare Zugriffskontrolle","Administratoren können über die SysConfig genau festlegen, welche CI-Klassen und Attribute öffentlich sichtbar sind.",{"title":9849,"description":9850},"Öffentliche Suchfunktion","Bietet eine Suchfunktion im öffentlichen Frontend, um bestimmte Configuration Items schnell zu finden.",[9852],{"source":6733,"source_url":9853,"items":9854},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmpubliccmdb\u002Fissues",[9855],{"title":8786,"url":9853,"state":6738},{"screenshots":9857},[],{},{"is_free":6462,"payment_models":9860},[],[9636,8341],[],"packages\u002Fitsmpubliccmdb",[9865,9868],{"name":9866,"system_id":6432,"description":9867},"PublicCMDB::PublicInterface","Aktiviert oder deaktiviert das öffentliche Interface für die CMDB.",{"name":9869,"system_id":6432,"description":9870},"PublicCMDB::CIClasses","Definiert, welche CI-Klassen im öffentlichen Interface angezeigt werden sollen.",{"package_type":6417,"repository_url":9872,"latest_version":7413,"license":6487},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmpubliccmdb",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"iag-F3NpQrxz2-SpVI_lb2cjk7J-wEoo8DF-pSoevh8",{"id":9876,"basic_info":9877,"compatibility":9882,"extension":9,"features":9893,"issues":9906,"media":9912,"meta":9914,"metrics":13,"organization_id":6404,"pricing_and_payment":9915,"related_packages":9917,"reviews":9918,"seo_and_faqs":13,"stem":9919,"sysconfig":9920,"technical_details":9934,"ui_configuration":9936,"uuid":13,"__hash__":9937},"packages\u002Fpackages\u002Fitsmservicelevelmanagement.json",{"title":9878,"slug":9693,"summary":9879,"categories":9880,"full_description":9881},"ITSMServiceLevelManagement","Erweitert Znuny und OTRS um Service-Katalog-Management und SLA-Definitionen inklusive Eskalationsmonitoring.",[4956,5006,4846,2767,2747,4548],"Das ITSMServiceLevelManagement-Modul ist eine Kernkomponente des ITSM-Stacks für Znuny, OTOBO und OTRS. Es erweitert das Basissystem um professionelles Service Level Management (SLM) gemäß ITIL-Best-Practices. Administratoren können damit komplexe Service-Strukturen abbilden und diese mit verbindlichen Service Level Agreements (SLAs) verknüpfen. Das Modul ermöglicht die präzise Steuerung von Eskalationszeiten (Reaktionszeit, Updatezeit, Lösungszeit) basierend auf unterschiedlichen Service-Typen und Prioritäten. Zudem bietet es die Grundlage für detaillierte Auswertungen der Service-Performance über das Statistik-Modul.",{"systems":9883,"dependencies":9892},[9884,9888,9890],{"system_id":6368,"supported_versions":9885},[9886,9887],"6.0-6.5","7.0-7.1",{"system_id":6432,"supported_versions":9889},[6790,6791],{"system_id":6511,"supported_versions":9891},[6503],[],[9894,9897,9900,9903],{"title":9895,"description":9896},"Service-Katalog Management","Erstellung und Verwaltung eines strukturierten Service-Katalogs zur Kategorisierung von Kundenanfragen.",{"title":9898,"description":9899},"SLA-Definition","Definition von Service Level Agreements (SLAs) mit spezifischen Reaktions- und Lösungszeiten sowie Kalenderzuordnungen.",{"title":9901,"description":9902},"Service-SLA-Verknüpfung","Verknüpfung von Services mit einem oder mehreren SLAs zur flexiblen Abbildung von Support-Levels.",{"title":9904,"description":9905},"SLM-Reporting","Integrierte Statistiken und Berichte zur Überwachung der Service-Qualität und Einhaltung von SLAs.",[9907],{"source":6733,"source_url":9908,"items":9909},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMServiceLevelManagement\u002Fissues",[9910],{"title":9911,"url":9908},"Check GitHub for current development tasks and bug reports",{"screenshots":9913},[],{},{"is_free":6462,"payment_models":9916},[],[8341,8540],[],"packages\u002Fitsmservicelevelmanagement",[9921,9925,9928,9931],{"name":9922,"system_id":6368,"description":9923,"default":9924},"ITSMService::Service::DefaultType","Definiert den Standard-Typ für neu angelegte Services.","default",{"name":9926,"system_id":6368,"description":9927,"default":9924},"ITSMService::SLA::DefaultType","Definiert den Standard-Typ für neu angelegte SLAs.",{"name":9929,"system_id":6368,"description":9930},"Frontend::Module###AdminService","Konfiguration des Administrations-Moduls für Services.",{"name":9932,"system_id":6368,"description":9933},"Frontend::Module###AdminSLA","Konfiguration des Administrations-Moduls für SLAs.",{"package_type":6417,"repository_url":9935,"latest_version":7990,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMServiceLevelManagement",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"pB9MGVRbVpS8t0Ac3a5lXvwfgCWhBP3lz9aSv8KsVeU",{"id":9939,"basic_info":9940,"compatibility":9946,"extension":9,"features":9950,"issues":9963,"media":9964,"meta":9966,"metrics":13,"organization_id":9967,"pricing_and_payment":9968,"related_packages":9970,"reviews":9971,"seo_and_faqs":13,"stem":9972,"sysconfig":9973,"technical_details":9974,"ui_configuration":9976,"uuid":13,"__hash__":9977},"packages\u002Fpackages\u002Fjira2zammad.json",{"title":9941,"slug":9942,"summary":9943,"categories":9944,"full_description":9945},"Jira2Zammad","jira2zammad","Migriert Jira Service Desk-Projekte nach Zammad unter Beibehaltung von Tickets, Kommentaren, Anhängen und Zeitstempeln.",[3331,2816,2626,4339,2697,3341],"Jira2Zammad ist ein spezialisiertes Migrations-Tool in Python, das den Umzug von Jira Service Desk zu Zammad erleichtert. Durch die Nutzung der REST-APIs beider Systeme ermöglicht es einen sauberen Datentransfer, bei dem nicht nur die Tickets selbst, sondern auch deren gesamte Historie, Anhänge und Metadaten erhalten bleiben. Das Tool ist besonders nützlich für Organisationen, die ihre ITSM-Plattform wechseln möchten, ohne wertvolle historische Daten zu verlieren.",{"systems":9947,"dependencies":9949},[9948],{"system_id":6613},[],[9951,9954,9957,9960],{"title":9952,"description":9953},"Ticket-Migration","Überträgt Jira-Issues als vollständige Zammad-Tickets über die REST-API.",{"title":9955,"description":9956},"Kommentare & Anhänge","Migriert alle Kommentare und Dateianhänge, die mit den Jira-Vorgängen verknüpft sind.",{"title":9958,"description":9959},"Benutzer-Mapping","Ordnet Jira-Autoren und -Zuständige den entsprechenden Zammad-Benutzern zu.",{"title":9961,"description":9962},"Zeitstempel-Erhalt","Behält die ursprünglichen Erstellungs- und Änderungszeitstempel der Tickets bei.",[],{"screenshots":9965},[],{},"majorproblem",{"is_free":6462,"payment_models":9969},[],[],[],"packages\u002Fjira2zammad",[],{"package_type":6452,"repository_url":9975,"license":6638},"https:\u002F\u002Fgithub.com\u002Fmajorproblem\u002FJira2Zammad",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"UpsMQT7C1xiZMQJ5wMJYcca3Zg11u2PT-aI9nibqQhM",{"id":9979,"basic_info":9980,"compatibility":9986,"extension":9,"features":9991,"issues":10006,"media":10007,"meta":10009,"metrics":10013,"organization_id":7786,"pricing_and_payment":10014,"related_packages":10016,"reviews":10017,"seo_and_faqs":10018,"stem":10022,"sysconfig":10023,"technical_details":10027,"ui_configuration":13,"uuid":10031,"__hash__":10032},"packages\u002Fpackages\u002Fkix-field-service-app.json",{"title":9981,"slug":9982,"summary":9983,"categories":9984,"full_description":9985},"KIX Field Agent","kix-field-service-app","Mobile App für KIX-Außendienstteams zur Offline-Bearbeitung von Tickets, Assets und Checklisten.",[2172,3351,3669,5641,1021,2846,4877,412],"Die KIX Field Agent App ist die mobile Lösung für Servicetechniker und Außendienstmitarbeiter, die mit KIX 18 arbeiten. Sie ermöglicht die nahtlose Bearbeitung von zugewiesenen Tickets und Serviceaufträgen direkt vor Ort – auch in Umgebungen ohne Internetempfang. Techniker haben Zugriff auf alle relevanten Informationen wie Asset-Daten (CMDB), Wissensdatenbank-Artikel (FAQ) und die Kommunikationshistorie. Die App unterstützt die Dokumentation durch Fotos, Checklisten und Zeiterfassung. Nach Abschluss des Auftrags kann ein Arbeitsbericht erstellt und vom Kunden direkt auf dem Gerät unterschrieben werden. Die Synchronisation mit dem KIX-Backend erfolgt automatisch, sobald wieder eine Verbindung besteht. Zur Nutzung ist eine Installation von KIX Start, KIX Pro (ab Version 18) oder KIX Cloud erforderlich.",{"systems":9987,"dependencies":9990},[9988],{"system_id":7760,"supported_versions":9989},[7763],[],[9992,9995,9997,10000,10003],{"title":9993,"description":9994},"Offline-Modus","Ermöglicht die Bearbeitung von Tickets und Aufträgen ohne aktive Internetverbindung.",{"title":9450,"description":9996},"Zugriff auf Asset- und Geräteinformationen direkt vor Ort, inklusive QR-Code-Scanner.",{"title":9998,"description":9999},"Checklisten","Standardisierte Abarbeitung von Aufgaben durch integrierte Checklisten.",{"title":10001,"description":10002},"Digitale Unterschrift","Kunden können Serviceberichte direkt auf dem Mobilgerät digital unterschreiben.",{"title":10004,"description":10005},"Zeiterfassung","Direkte Erfassung von Arbeitszeiten im Ticket während des Außendiensteinsatzes.",[],{"screenshots":10008},[],{"calls_to_action":10010},[10011],{"type":6398,"text":6399,"url":10012,"is_internal":6401},"https:\u002F\u002Fapps.apple.com\u002Fde\u002Fapp\u002Fkix-field-agent\u002Fid1489588005?l=de&ls=1",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":10015},[],[9466],[],{"meta_title":10019,"meta_description":10020,"faqs":10021},"KIX Field Service App | Open ITSM Hub","Even when you're on the lower floors of a building or at a technical facility far from a 5G network, missing information can prevent you from fulfilling service orders. The KIX Field Service App solves the problem of missing connectivity. Thanks to its offline functionality, your service teams always have all the necessary information on hand.",[],"packages\u002Fkix-field-service-app",[10024],{"name":10025,"system_id":7760,"description":10026,"default":6590},"TokenCheckRemoteIP","Muss auf '0' gesetzt werden, damit sich die IP-Adresse des Mobilgeräts während der Sitzung ändern darf.",{"package_type":6452,"repository_url":10028,"latest_version":10029,"license":10030},"https:\u002F\u002Fapps.apple.com\u002Fapp\u002Fkix-field-agent\u002Fid1489588005","1.10.0","Proprietary (App is free, requires licensed backend)","89a33f45-00f6-4e8d-baf8-815c8bb10292","Z4LTq1B79FZTg9YPc-jWYzJyJ30TyLy-ZJTeQP7u-tI",{"id":10034,"basic_info":10035,"compatibility":10041,"extension":9,"features":10048,"issues":10060,"media":10061,"meta":10063,"metrics":13,"organization_id":7786,"pricing_and_payment":10067,"related_packages":10069,"reviews":10070,"seo_and_faqs":13,"stem":10071,"sysconfig":10072,"technical_details":10075,"ui_configuration":10077,"uuid":13,"__hash__":10078},"packages\u002Fpackages\u002Fkix-field-service-app-android.json",{"title":10036,"slug":10037,"summary":10038,"categories":10039,"full_description":10040},"KIX Field Agent (Android)","kix-field-service-app-android","Mobile App für KIX-Außendiensttechniker zur Ticketbearbeitung, CMDB-Abfrage und Wissensdatenbank-Nutzung – auch offline.",[3361,2172,3679,5641,1021,244,4877,3351],"Der KIX Field Agent ist die mobile Ergänzung für das KIX Service Management System, optimiert für Techniker im Außendienst. Die App ermöglicht den Zugriff auf zugewiesene Tickets, Kundendaten und Asset-Informationen (CMDB) direkt vor Ort. Ein besonderer Fokus liegt auf der Offline-Fähigkeit: Alle für einen Einsatz relevanten Daten werden vorab synchronisiert, sodass die Dokumentation, Zeiterfassung und Materialerfassung auch ohne Netzabdeckung möglich sind. Nach Abschluss des Auftrags kann der Kunde den Arbeitsbericht direkt auf dem Tablet oder Smartphone unterschreiben. Die App unterstützt zudem die Navigation zum Einsatzort und die Identifizierung von Assets via QR-Code. Zur Nutzung ist ein KIX-Backend (Pro, Cloud oder Start ab Version 18) erforderlich.",{"systems":10042,"dependencies":10047},[10043],{"system_id":7760,"supported_versions":10044},[7762,7763,10045,990,10046],"Pro","Start",[],[10049,10051,10054,10057],{"title":9993,"description":10050},"Ermöglicht die Bearbeitung von Tickets und Aufträgen ohne aktive Internetverbindung; Synchronisation erfolgt automatisch bei Wiederverbindung.",{"title":10052,"description":10053},"CMDB & Asset-Zugriff","Direkter Zugriff auf die Asset-Datenbank (CMDB) inklusive QR-Code-Scanner zur schnellen Identifizierung von Geräten.",{"title":10055,"description":10056},"Zeiterfassung & Unterschrift","Erfassung von Arbeitszeiten und Abschluss von Aufträgen durch digitale Unterschrift direkt auf dem Mobilgerät.",{"title":10058,"description":10059},"Dokumentation & Wissensbasis","Anhängen von Fotos und Dokumenten an Tickets sowie Zugriff auf die KIX Wissensdatenbank (FAQ).",[],{"screenshots":10062},[],{"calls_to_action":10064},[10065],{"type":6398,"text":8282,"url":10066,"is_internal":6401},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.compl3te.fieldagent&hl=de",{"is_free":6462,"payment_models":10068},[],[],[],"packages\u002Fkix-field-service-app-android",[10073],{"name":10025,"system_id":7760,"description":10074,"default":6590},"Deaktiviert die Überprüfung der IP-Adresse für Token, was für mobile Endgeräte mit wechselnden IPs notwendig ist.",{"package_type":6452,"repository_url":10076,"latest_version":10029,"license":6418},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.compl3te.fieldagent",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"lU_LmwuyYHkOeGUTlfJ5wb4jMsOsMOz08R8V-f0Iscs",{"id":10080,"basic_info":10081,"compatibility":10086,"extension":9,"features":10091,"issues":10105,"media":10106,"meta":10108,"metrics":13,"organization_id":7760,"pricing_and_payment":10109,"related_packages":10111,"reviews":10112,"seo_and_faqs":13,"stem":10113,"sysconfig":10114,"technical_details":10115,"ui_configuration":10117,"uuid":13,"__hash__":10118},"packages\u002Fpackages\u002Fkix-itil-certified-extensions.json",{"title":9432,"slug":10082,"summary":10083,"categories":10084,"full_description":10085},"kix-itil-certified-extensions","PinkVerify-zertifizierte ITIL 4 Practices für KIX Pro, inklusive vorkonfigurierter Workflows für Change-, Problem- und Release-Management.",[2747,4084,2757,795,4232,2636,1021,2787],"Das KIX ITIL Practices Add-on erweitert das KIX Pro System um 16 offiziell nach ITIL 4 (PinkVerify\u002FPeopleCert) zertifizierte Praktiken. Es bietet vorkonfigurierte Prozesse, Status-Workflows und Eingabemasken, die direkt auf den ITIL-Best-Practices basieren. Damit unterstützt es Organisationen bei der Standardisierung ihrer Service-Prozesse und der Vorbereitung auf Audits (z.B. ISO 20000 oder ISO 27001). Die Erweiterung umfasst unter anderem Change Enablement, Incident Management, Problem Management, Service Request Management und IT Asset Management. Durch die tiefe Integration in das KIX-Kernsystem profitieren Anwender von einer konsistenten Datenbasis in der CMDB und nahtlosen Übergängen zwischen den verschiedenen Service-Phasen.",{"systems":10087,"dependencies":10090},[10088],{"system_id":7760,"supported_versions":10089},[7762,7763],[],[10092,10095,10097,10099,10102],{"title":10093,"description":10094},"Change Enablement","Vordefinierte Workflows und Masken für die Steuerung von Standard-, Normal- und Emergency-Changes.",{"title":2635,"description":10096},"Strukturierte Erfassung und Bearbeitung von Störungen zur schnellen Wiederherstellung des Servicebetriebs.",{"title":4231,"description":10098},"Ursachenanalyse von wiederkehrenden Störungen und Bereitstellung von Workarounds in der Wissensdatenbank.",{"title":10100,"description":10101},"Service Configuration Management","Umfassende Verwaltung von Assets und deren Beziehungen in der CMDB (Configuration Management Database).",{"title":10103,"description":10104},"Service Catalogue Management","Zentrales Verzeichnis aller angebotenen Services inklusive technischer und fachlicher Details.",[],{"screenshots":10107},[],{},{"is_free":6401,"payment_models":10110},[],[],[],"packages\u002Fkix-itil-certified-extensions",[],{"package_type":6452,"repository_url":10116,"license":6418},"https:\u002F\u002Fwww.kixdesk.com\u002Fsoftware\u002Fservice-management-erweiterungen\u002Fitil-zertifizierte-itsm-software",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"fdJf2pDk4EyzmN0YtOm5HcNF4vnB3FqnEOhioNJR7VA",{"id":10120,"basic_info":10121,"compatibility":10127,"extension":9,"features":10132,"issues":10145,"media":10146,"meta":10148,"metrics":10152,"organization_id":7786,"pricing_and_payment":10153,"related_packages":10155,"reviews":10156,"seo_and_faqs":10157,"stem":10161,"sysconfig":10162,"technical_details":10163,"ui_configuration":10165,"uuid":10166,"__hash__":10167},"packages\u002Fpackages\u002Fkix-kanban-board.json",{"title":10122,"slug":10123,"summary":10124,"categories":10125,"full_description":10126},"KIX Kanban","kix-kanban-board","Ein Add-on zur visuellen Workflow-Steuerung für KIX, das Ticket-Zuweisung per Drag-and-Drop sowie die Überwachung der Teamauslastung mittels Kanban-Boards ermöglicht.",[2836,193,6174,2491,6184,6164,1668],"KIX Kanban bietet eine übersichtliche Darstellung aller Tickets und deren aktuellen Status in einer agilen Board-Ansicht. Es ermöglicht Service-Teams, ihre Arbeitslast effizient mit Methoden wie Kanban oder Scrum zu steuern. Zu den Hauptfunktionen gehören Statusübergänge per Drag-and-Drop, visuelle Heatmaps zur Identifizierung von Engpässen sowie anpassbare Board-Ansichten für verschiedene Teams oder Serviceprozesse. Das Add-on ist nahtlos in KIX Pro integriert und unterstützt die agile Transformation im Service Management.",{"systems":10128,"dependencies":10131},[10129],{"system_id":7760,"supported_versions":10130},[7762,7763],[],[10133,10136,10139,10142],{"title":10134,"description":10135},"Kanban-Board","Visuelle Darstellung von Tickets in Spalten für eine bessere Übersicht über den Arbeitsfortschritt.",{"title":10137,"description":10138},"Drag-and-Drop","Einfache Statusänderungen und Ticket-Zuweisungen per Mausbewegung.",{"title":10140,"description":10141},"Heatmaps","Visuelle Darstellung der Teamauslastung zur schnellen Identifizierung von Engpässen.",{"title":10143,"description":10144},"Filterung & Ansichten","Schnellansichten und Filter für spezifische Bearbeiter, Teams oder Ticket-Attribute.",[],{"screenshots":10147},[],{"calls_to_action":10149},[10150],{"type":6398,"text":6399,"url":10151,"is_internal":6401},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons\u002Fkanban-for-service-teams",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":10154},[],[],[],{"meta_title":10158,"meta_description":10159,"faqs":10160},"KIX Kanban board | Open ITSM Hub","Visualize workflows, easily assign tasks with drag-and-drop, and monitor team workload with the visual heat map. The result? Less stress, no overload, and a structured, motivated team that works independently.",[],"packages\u002Fkix-kanban-board",[],{"package_type":9475,"repository_url":10151,"license":1100,"latest_version":10164},"latest",{"is_featured":6462},"6bdd0245-f697-4aa9-8241-a37557cc3f64","AzRf4EHxBURGX13cUZT_8OU8Cqn7sgXSJfG5WdQfdFw",{"id":10169,"basic_info":10170,"compatibility":10175,"extension":9,"features":10181,"issues":10193,"media":10194,"meta":10196,"metrics":10200,"organization_id":7786,"pricing_and_payment":10201,"related_packages":10203,"reviews":10204,"seo_and_faqs":10205,"stem":10209,"sysconfig":10210,"technical_details":10211,"ui_configuration":13,"uuid":10213,"__hash__":10214},"packages\u002Fpackages\u002Fkix-maintenance-plan.json",{"title":10171,"slug":9466,"summary":10172,"categories":10173,"full_description":10174},"KIX Maintenance Plan","Automatisiert die Planung, Terminierung und Dokumentation wiederkehrender Wartungsaufgaben für IT-Assets und technische Geräte in KIX Pro.",[3123,2676,1021,412,2866,4192,3113],"Das Add-on KIX Instandhaltungsplanung (Maintenance Plan) ist eine professionelle Erweiterung für KIX Pro, die Service-Teams bei der Automatisierung und Dokumentation von Wartungsaufgaben unterstützt. Es ermöglicht die Verknüpfung von Assets in der CMDB mit spezifischen Ticket-Vorlagen und flexiblen Zeitplänen. Das System generiert automatisch Tickets für anstehende Inspektionen, Prüfungen oder Wartungen, bevor diese fällig werden. Dies reduziert ungeplante Ausfallzeiten, verlängert die Lebensdauer technischer Anlagen und stellt die Einhaltung gesetzlicher Prüffristen sicher. Alle durchgeführten Arbeiten werden direkt am Asset dokumentiert, wodurch ein digitales Gerätelogbuch entsteht.",{"systems":10176,"dependencies":10180},[10177],{"system_id":7760,"supported_versions":10178},[7762,7763,10179],"2024",[],[10182,10185,10187,10190],{"title":10183,"description":10184},"Automatisierte Ticketerstellung","Erstellt automatisch Wartungstickets basierend auf vordefinierten Zeitplänen oder Schwellenwerten.",{"title":9450,"description":10186},"Direkte Verknüpfung von Wartungsplänen mit Configuration Items (CIs) in der CMDB für eine lückenlose Historie.",{"title":10188,"description":10189},"Flexible Planungstypen","Unterstützt zeitbasierte, zyklische und attributbasierte (z. B. 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Seamlessly integrate regular checks into your existing workflows to ensure the long-term availability of your entire infrastructure.",[],"packages\u002Fkix-maintenance-plan",[],{"package_type":9475,"repository_url":10212,"license":6418,"latest_version":7763},"https:\u002F\u002Fdocs.kixdesk.com\u002Fpro\u002Fen\u002Fextensions\u002Fmaintenance-plan\u002Fmaintenance-plan.html","0f05cea0-85e2-43e4-b51a-b5990b600272","Flv46xCelMWE1j221g-SsFzSja9IQk-PHivKDHzeExg",{"id":10216,"basic_info":10217,"compatibility":10223,"extension":9,"features":10237,"issues":10246,"media":10247,"meta":10249,"metrics":13,"organization_id":13,"pricing_and_payment":10250,"related_packages":10252,"reviews":10253,"seo_and_faqs":13,"stem":10254,"sysconfig":10255,"technical_details":10256,"ui_configuration":10258,"uuid":13,"__hash__":10259},"packages\u002Fpackages\u002Flaupeotrs-api.json",{"title":10218,"slug":10219,"summary":10220,"categories":10221,"full_description":10222},"laupe\u002Fotrs-api","laupeotrs-api","Eine PHP-Bibliothek zur Interaktion mit dem OTRS Generic Interface über das SOAP-Protokoll.",[4065,5046,274,952,2342,4756,2697],"laupe\u002Fotrs-api ist eine leichtgewichtige PHP-Bibliothek, die speziell für die Interaktion mit dem OTRS Generic Interface über das SOAP-Protokoll entwickelt wurde. Sie bietet Entwicklern eine einfache Möglichkeit, Ticket-Operationen und Sitzungsmanagement in PHP-Anwendungen zu integrieren, ohne sich mit den Details der SOAP-Kommunikation auseinandersetzen zu müssen. Die Bibliothek ist kompatibel mit OTRS, Znuny und OTOBO, da diese Systeme den Kern des Generic Interface teilen.",{"systems":10224,"dependencies":10236},[10225,10227,10229,10231,10234],{"system_id":6511,"supported_versions":10226},[6916,6370],{"system_id":6368,"supported_versions":10228},[7090,7091],{"system_id":6432,"supported_versions":10230},[6434,6435],{"system_id":7760,"supported_versions":10232},[10233],"17.x",{"system_id":6876,"supported_versions":10235},[7091],[],[10238,10240,10243],{"title":7544,"description":10239},"Ermöglicht das Erstellen, Aktualisieren, Abrufen und Suchen von Tickets über die SOAP-Schnittstelle.",{"title":10241,"description":10242},"Sitzungsverwaltung","Unterstützt die Erstellung von Sitzungen zur Authentifizierung am System.",{"title":10244,"description":10245},"SOAP-Protokoll-Unterstützung","Vollständige Unterstützung des SOAP-Protokolls für das OTRS Generic Interface.",[],{"screenshots":10248},[],{},{"is_free":6462,"payment_models":10251},[],[],[],"packages\u002Flaupeotrs-api",[],{"package_type":6452,"repository_url":10257,"license":6638,"latest_version":7923},"https:\u002F\u002Fgithub.com\u002FLaupe\u002Fotrs-api",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"CxoXGB7lJ8ECv5r-9M0ReJvzOJ69yG3wlZNJzv9i47o",{"id":10261,"basic_info":10262,"compatibility":10268,"extension":9,"features":10273,"issues":10286,"media":10292,"meta":10294,"metrics":13,"organization_id":10295,"pricing_and_payment":10296,"related_packages":10298,"reviews":10299,"seo_and_faqs":13,"stem":10300,"sysconfig":10301,"technical_details":10302,"ui_configuration":10305,"uuid":13,"__hash__":10306},"packages\u002Fpackages\u002Fldap2zammad.json",{"title":10263,"slug":10264,"summary":10265,"categories":10266,"full_description":10267},"Zammad LDAP Sync","ldap2zammad","Ein Java-basiertes Synchronisations-Tool zur Übernahme komplexer LDAP-Organisationsstrukturen und Benutzer in Zammad-Gruppen und -Rollen.",[2955,34,5985,4598,5125,3468,5946,2697],"Das Zammad LDAP Sync Tool, entwickelt von IT@M (Landeshauptstadt München), adressiert eine spezifische Einschränkung der nativen LDAP-Integration von Zammad: die automatische Erstellung und Pflege einer hierarchischen Gruppenstruktur in Zammad basierend auf LDAP-Organisationseinheiten (OUs). Während sich die integrierte Lösung auf die Benutzerauthentifizierung und das Rollen-Mapping konzentriert, durchläuft dieser Java-basierte Dienst sowohl die Benutzer- als auch die Organisationsstrukturen im LDAP. Er erstellt Zammad-Gruppen, die den LDAP-OUs entsprechen, und ordnet Benutzer diesen Gruppen mithilfe von LDAP-Attributen (z. B. lhmObjectReference) zu. Dies stellt sicher, dass die Organisationsstruktur im Ticketsystem stets den aktuellen Stand des Verzeichnisdienstes widerspiegelt.",{"systems":10269,"dependencies":10272},[10270],{"system_id":6613,"supported_versions":10271},[7090,7091],[],[10274,10277,10280,10283],{"title":10275,"description":10276},"Hierarchische Gruppen-Synchronisation","Erstellt und aktualisiert Zammad-Gruppen automatisch basierend auf LDAP-Organisationseinheiten.",{"title":10278,"description":10279},"Erweitertes Benutzer-Mapping","Verknüpft Benutzer über spezifische LDAP-Referenzattribute mit Gruppen und unterstützt so komplexe Verzeichnisstrukturen.",{"title":10281,"description":10282},"REST-API-basiert","Führt alle Operationen über die Standard-REST-API von Zammad aus, ohne direkten Datenbankzugriff.",{"title":10284,"description":10285},"Service-bereit","Als Spring-Boot-Anwendung konzipiert, die einfach als Hintergrunddienst oder in Container-Umgebungen bereitgestellt werden kann.",[10287],{"source":6733,"source_url":10288,"items":10289},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ldap-sync\u002Fissues",[10290],{"title":10291,"url":10288,"state":6738},"do not use dynamic mail-channels for outbound mails of groups",{"screenshots":10293},[],{},"it-at-m",{"is_free":6462,"payment_models":10297},[],[],[],"packages\u002Fldap2zammad",[],{"package_type":6452,"repository_url":10303,"license":6638,"latest_version":10304},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ldap-sync","0.6.5",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"vSrWjfC4qcaAg7Yk_pFojfvN0ffB7JFhe5ecYSXNey4",{"id":10308,"basic_info":10309,"compatibility":10315,"extension":9,"features":10320,"issues":10327,"media":10328,"meta":10330,"metrics":13,"organization_id":10331,"pricing_and_payment":10332,"related_packages":10334,"reviews":10335,"seo_and_faqs":13,"stem":10336,"sysconfig":10337,"technical_details":10338,"ui_configuration":10342,"uuid":13,"__hash__":10343},"packages\u002Fpackages\u002Flibkernelmodulesticketautoassignmentpm.json",{"title":10310,"slug":10311,"summary":10312,"categories":10313,"full_description":10314},"OTRS-Kernel-Module-TicketAutoAssignment","libkernelmodulesticketautoassignmentpm","Ein Perl-Modul für OTRS, das eine automatisierte Ticket-Zuweisungsfunktion bietet, um eingehende Tickets unter den Agenten zu verteilen.",[5431,527,4026,6164],"OTRS-Kernel-Module-TicketAutoAssignment ist eine Perl-basierte Erweiterung für OTRS 3.3. Sie führt ein Frontend-Modul ein, das die Logik für die automatische Zuweisung von Tickets an verfügbare Agenten übernimmt. Dies hilft, den manuellen Aufwand für Dispatcher zu reduzieren und gewährleistet eine schnellere Reaktionszeit, indem Tickets sofort in die richtigen Hände gelangen. Das Modul wird als Standard-Perl-Distribution über CPAN bereitgestellt.",{"systems":10316,"dependencies":10319},[10317],{"system_id":6511,"supported_versions":10318},[8767],[],[10321,10324],{"title":10322,"description":10323},"Automatische Zuweisungslogik","Implementiert eine Logik zur automatischen Identifizierung und Zuweisung von Tickets an Agenten.",{"title":10325,"description":10326},"Frontend-Integration","Integriert sich als Kernel-Modul direkt in die OTRS-Weboberfläche.",[],{"screenshots":10329},[],{},"rohitbasu",{"is_free":6462,"payment_models":10333},[],[],[],"packages\u002Flibkernelmodulesticketautoassignmentpm",[],{"package_type":6452,"repository_url":10339,"latest_version":10340,"license":10341},"https:\u002F\u002Fgithub.com\u002Frohitbasu\u002FOTRS-Kernel-Module-TicketAutoAssignment","0.01","GPL-1.0-or-later OR Artistic-1.0-Perl",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Tg8LjrIZJl-SrkX39K4TznbJd5L0ZR9ebX5Ey3AKs0U",{"id":10345,"basic_info":10346,"compatibility":10352,"extension":9,"features":10357,"issues":10367,"media":10368,"meta":10370,"metrics":13,"organization_id":10331,"pricing_and_payment":10371,"related_packages":10373,"reviews":10374,"seo_and_faqs":13,"stem":10375,"sysconfig":10376,"technical_details":10383,"ui_configuration":10385,"uuid":13,"__hash__":10386},"packages\u002Fpackages\u002Flibkernelsystemescalationpm.json",{"title":10347,"slug":10348,"summary":10349,"categories":10350,"full_description":10351},"Multilevel Escalation for OTRS","libkernelsystemescalationpm","Erweitert OTRS um ein mehrstufiges Eskalationsmanagement-System mit einer grafischen Konfigurationsoberfläche.",[2014,4956,3582,6153,527,3448,6164,2767],"Diese Perl-basierte Erweiterung für OTRS bietet ein umfassendes System zur Verwaltung mehrstufiger Eskalationen. Sie führt eine dedizierte Administrationsoberfläche (AdminESCL) ein, über die Administratoren komplexe Eskalationspfade und Benachrichtigungsmatrizen definieren können. Im Gegensatz zur Standard-OTRS-Eskalation, die oft auf einstufige SLA-Trigger beschränkt ist, ermöglicht dieses Modul eine feingranulare Steuerung darüber, wie und wann Tickets über verschiedene Organisationsebenen hinweg eskalieren. Das Paket wird primär über CPAN verteilt und erfordert eine manuelle Integration oder Registrierung der bereitgestellten Perl-Module in der OTRS-Konfiguration.",{"systems":10353,"dependencies":10356},[10354],{"system_id":6511,"supported_versions":10355},[7278,7279],[],[10358,10361,10364],{"title":10359,"description":10360},"GUI-basierte Konfiguration","Ermöglicht die Definition und Verwaltung von Eskalationsstufen direkt über die OTRS-Administrationsoberfläche.",{"title":10362,"description":10363},"Mehrstufige Benachrichtigungsmatrix","Bietet eine flexible Matrix für Benachrichtigungen über mehrere Eskalationsstufen hinweg.",{"title":10365,"description":10366},"Integration in das Admin-Panel","Nahtlose Integration in das OTRS-Admin-Panel über das Modul AdminESCL.",[],{"screenshots":10369},[],{},{"is_free":6462,"payment_models":10372},[],[],[],"packages\u002Flibkernelsystemescalationpm",[10377,10380],{"name":10378,"system_id":6432,"description":10379},"Frontend::Module###AdminESCL","Registrierung des Administrationsmoduls für die mehrstufige Eskalation.",{"name":10381,"system_id":6432,"description":10382},"Frontend::Navigation###AdminESCL###001-Framework","Navigationseintrag für das Eskalations-Management im Admin-Bereich.",{"package_type":6452,"repository_url":10384,"latest_version":7923,"license":6862},"https:\u002F\u002Fgithub.com\u002Fbasurohit77\u002FKernel-System-Escalation",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"qAMfjcMsEOI3QYxMWw1qumu3ascymPUBhh_W6pYEmPs",{"id":10388,"basic_info":10389,"compatibility":10395,"extension":9,"features":10404,"issues":10417,"media":10418,"meta":10420,"metrics":13,"organization_id":6892,"pricing_and_payment":10421,"related_packages":10423,"reviews":10424,"seo_and_faqs":13,"stem":10425,"sysconfig":10426,"technical_details":10427,"ui_configuration":10429,"uuid":13,"__hash__":10430},"packages\u002Fpackages\u002Fligerodynamicfieldremotedb.json",{"title":10390,"slug":10391,"summary":10392,"categories":10393,"full_description":10394},"ligero.DynamicFieldRemoteDB","ligerodynamicfieldremotedb","Dynamic Field Backend zum Abrufen von Werten aus externen Datenbanken für LigeroSmart und Znuny.",[1846,4537,5135,2686,1597,2697,1856],"Das Paket ligero.DynamicFieldRemoteDB ist eine Erweiterung für LigeroSmart und Znuny, die einen neuen Typ von dynamischen Feldern einführt. Im Gegensatz zu Standardfeldern werden die Werte hierbei nicht statisch hinterlegt, sondern zur Laufzeit aus einer externen (Remote) Datenbank abgerufen. Dies ermöglicht eine nahtlose Integration von Drittsystemen wie ERP, CRM oder Bestandsdatenbanken direkt in die Ticketing-Oberfläche. Die Konfiguration erfolgt flexibel pro Feld, inklusive SQL-Statements und Filterregeln (Constrictions), die sich auf andere Ticket- oder Kundendaten beziehen können.",{"systems":10396,"dependencies":10403},[10397,10399,10401],{"system_id":6876,"supported_versions":10398},[6370,6371,6372,6373,6374,6552],{"system_id":6368,"supported_versions":10400},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":10402},[6370],[],[10405,10408,10411,10414],{"title":10406,"description":10407},"Externe Datenbank-Anbindung","Ermöglicht die Anbindung an externe SQL-Datenbanken wie MySQL, PostgreSQL oder Oracle, um Daten direkt in Ticket-Feldern zu nutzen.",{"title":10409,"description":10410},"Dynamische Wertelisten","Füllt Dropdown- oder Mehrfachauswahl-Felder dynamisch mit Ergebnissen aus SQL-Abfragen.",{"title":10412,"description":10413},"Kontextsensitive Filterung","Filtert die abgerufenen Daten basierend auf Ticket-Attributen oder Kunden-Informationen (Constrictions).",{"title":10415,"description":10416},"Caching-Unterstützung","Unterstützt das Caching von Abfrageergebnissen zur Reduzierung der Datenbanklast und Verbesserung der Performance.",[],{"screenshots":10419},[],{},{"is_free":6462,"payment_models":10422},[],[],[],"packages\u002Fligerodynamicfieldremotedb",[],{"package_type":6417,"repository_url":10428,"license":6487},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fligero.DynamicFieldRemoteDB",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"KoPPbEC8VhCh9en7v_Et_0uXntWtNDjFcNlXORPX9EQ",{"id":10432,"basic_info":10433,"compatibility":10439,"extension":9,"features":10444,"issues":10456,"media":10457,"meta":10459,"metrics":13,"organization_id":10460,"pricing_and_payment":10461,"related_packages":10463,"reviews":10464,"seo_and_faqs":13,"stem":10465,"sysconfig":10466,"technical_details":10467,"ui_configuration":10469,"uuid":13,"__hash__":10470},"packages\u002Fpackages\u002Fligoozammad-laravel.json",{"title":10434,"slug":10435,"summary":10436,"categories":10437,"full_description":10438},"Zammad Laravel Integration","ligoozammad-laravel","Ein Laravel-Paket zur Integration von Kontaktformularen in Zammad mit integriertem Spamschutz und Support für Blade, React und Vue.js.",[2936,274,4065,5641,1240,5105,2697],"Dieses Laravel-Paket ermöglicht die nahtlose Integration von Kontaktformularen in das Zammad-Ticketsystem. Es bietet fertige UI-Komponenten für Blade, React und Vue.js sowie eine robuste Backend-Logik für die Ticketerstellung über die Zammad-API. Besonderes Augenmerk liegt auf der Sicherheit: Das Paket enthält einen 8-stufigen Spamschutz, der unter anderem Honeypots, Ratenbegrenzung und CAPTCHA-Dienste wie reCAPTCHA v3 oder Cloudflare Turnstile nutzt. Die Konfiguration erfolgt einfach über Umgebungsvariablen und eine zentrale Konfigurationsdatei.",{"systems":10440,"dependencies":10443},[10441],{"system_id":6613,"supported_versions":10442},[7131,7090],[],[10445,10447,10450,10453],{"title":7283,"description":10446},"Erstellt automatisch Tickets in Zammad aus Kontaktformular-Einsendungen über die REST-API.",{"title":10448,"description":10449},"Spamschutz","8-stufiger Schutz inklusive Honeypot, Ratenbegrenzung, Formular-Timer und Keyword-Erkennung.",{"title":10451,"description":10452},"Multi-Framework-Unterstützung","Enthält fertige Komponenten für Blade, React und Vue.js zur einfachen Integration.",{"title":10454,"description":10455},"CAPTCHA-Integration","Integrierte Unterstützung für Google reCAPTCHA v3 und Cloudflare Turnstile.",[],{"screenshots":10458},[],{},"ligoo",{"is_free":6462,"payment_models":10462},[],[],[],"packages\u002Fligoozammad-laravel",[],{"package_type":6452,"repository_url":10468,"latest_version":6699,"license":6638},"https:\u002F\u002Fgithub.com\u002Fligoo\u002Fzammad-laravel",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"SxG8UIbWmaXdsWKNne2vsOmkaMiDv-K2y2l2gGonu7s",{"id":10472,"basic_info":10473,"compatibility":10478,"extension":9,"features":10487,"issues":10496,"media":10497,"meta":10499,"metrics":13,"organization_id":13,"pricing_and_payment":10500,"related_packages":10502,"reviews":10503,"seo_and_faqs":13,"stem":10504,"sysconfig":10505,"technical_details":10506,"ui_configuration":10510,"uuid":13,"__hash__":10511},"packages\u002Fpackages\u002Flita-otrs.json",{"title":10474,"slug":10474,"summary":10475,"categories":10476,"full_description":10477},"lita-otrs","Ein Lita-Chatbot-Handler für OTRS, der Ticket-Suchen und Detailansichten über Chat-Befehle ermöglicht.",[854,2995,834,4697,4598,2686,2697,1111],"lita-otrs ist ein Handler für das Lita-Chatbot-Framework, der eine nahtlose Integration mit OTRS (Open Ticket Request System) ermöglicht. Durch die Nutzung des OTRS Generic Interface (REST API) erlaubt dieses Plugin Teams, Ticket-Informationen abzurufen, ohne ihre Chat-Umgebung (wie Slack, IRC oder HipChat) zu verlassen. Es ist besonders nützlich für Support-Teams, die ChatOps-Workflows einsetzen, um die Transparenz und Reaktionsgeschwindigkeit bei Ticket-Anfragen zu erhöhen. Das Plugin erfordert eine konfigurierte REST-Schnittstelle in der OTRS-Instanz.",{"systems":10479,"dependencies":10486},[10480,10482,10484],{"system_id":6511,"supported_versions":10481},[7430,7279,7131,7090],{"system_id":6368,"supported_versions":10483},[7090,7091],{"system_id":6432,"supported_versions":10485},[6434,6435],[],[10488,10491,10494],{"title":10489,"description":10490},"Ticket-Suche","Suchen Sie nach OTRS-Tickets direkt aus Ihrem Chat-Client heraus unter Verwendung von Schlüsselwörtern.",{"title":10492,"description":10493},"Ticket-Details anzeigen","Zeigen Sie detaillierte Informationen zu einem Ticket an, einschließlich Status, Priorität und Betreff, indem Sie die Ticket-ID verwenden.",{"title":6445,"description":10495},"Erzeugen Sie direkte Web-Links zu OTRS-Tickets für einen schnellen Zugriff über den Browser.",[],{"screenshots":10498},[],{},{"is_free":6462,"payment_models":10501},[],[],[],"packages\u002Flita-otrs",[],{"package_type":10507,"repository_url":10508,"latest_version":10509,"license":6638},"gem","https:\u002F\u002Fgithub.com\u002Fmose\u002Flita-otrs","0.1.2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"E8m6cvGwS27u0OFkhW9m1ULhaF5Q9Gl5-KDaSGZqSi0",{"id":10513,"basic_info":10514,"compatibility":10520,"extension":9,"features":10525,"issues":10535,"media":10536,"meta":10538,"metrics":13,"organization_id":6892,"pricing_and_payment":10539,"related_packages":10541,"reviews":10542,"seo_and_faqs":13,"stem":10543,"sysconfig":10544,"technical_details":10551,"ui_configuration":10553,"uuid":13,"__hash__":10554},"packages\u002Fpackages\u002Flivescompras.json",{"title":10515,"slug":10516,"summary":10517,"categories":10518,"full_description":10519},"lives.Compras","livescompras","Beschaffungs- und Einkaufsmanagement-Modul für LigeroSmart.",[4252,4321,1161,2767,6153],"lives.Compras ist eine spezialisierte Erweiterung für die LigeroSmart ITSM-Plattform, die darauf ausgelegt ist, Beschaffungsprozesse in den Service-Management-Workflow zu integrieren. Das Modul ermöglicht es Organisationen, den gesamten Lebenszyklus einer Beschaffung abzubilden – von der initialen Kaufanfrage über komplexe Genehmigungshierarchien bis hin zur finalen Bestellung und Lieferung. Durch die Integration in LigeroSmart profitieren Nutzer von einer zentralen Übersicht aller beschaffungsrelevanten Tickets und einer nahtlosen Verknüpfung mit anderen ITSM-Prozessen.",{"systems":10521,"dependencies":10524},[10522],{"system_id":6876,"supported_versions":10523},[6504,6505],[],[10526,10529,10532],{"title":10527,"description":10528},"Kaufanfragen-Management","Erstellen und Verwalten von Kaufanfragen direkt innerhalb des ITSM-Ticketsystems.",{"title":10530,"description":10531},"Genehmigungsworkflows","Konfigurierbare mehrstufige Genehmigungsprozesse für Beschaffungsvorgänge.",{"title":10533,"description":10534},"Lieferanten- und Bestellverfolgung","Verfolgung von Lieferanteninteraktionen und Bestellstatus von der Anfrage bis zur Lieferung.",[],{"screenshots":10537},[],{},{"is_free":6462,"payment_models":10540},[],[],[],"packages\u002Flivescompras",[10545,10548],{"name":10546,"system_id":7760,"description":10547},"lives::Compras::Frontend::Agent::ModuleRegistration###AgentlivesCompras","Modulregistrierung für die Agenten-Schnittstelle von lives.Compras.",{"name":10549,"system_id":7760,"description":10550},"lives::Compras::Frontend::Agent::ModuleRegistration###AgentlivesComprasSearch","Konfiguration für die Suchfunktion innerhalb des Compras-Moduls.",{"package_type":6417,"repository_url":10552,"license":6487},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Flives.Compras",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"a_BLNtNVR4nMQySTXQsGEZP03v0wnquxlPOnoSOi1B4",{"id":10556,"basic_info":10557,"compatibility":10563,"extension":9,"features":10567,"issues":10574,"media":10575,"meta":10577,"metrics":13,"organization_id":6892,"pricing_and_payment":10578,"related_packages":10580,"reviews":10581,"seo_and_faqs":13,"stem":10582,"sysconfig":10583,"technical_details":10584,"ui_configuration":10586,"uuid":13,"__hash__":10587},"packages\u002Fpackages\u002Flivessacautoatendimento.json",{"title":10558,"slug":10559,"summary":10560,"categories":10561,"full_description":10562},"lives.SacAutoatendimento","livessacautoatendimento","Konfigurationsbeispiele und Notizen zur Implementierung eines Self-Service-SAC-Prozesses in LigeroSmart.",[4707,4796,24,4242],"Dieses Repository enthält Materialien aus einer technischen Live-Session von LigeroSmart mit Schwerpunkt auf Self-Service-Konfigurationen (Autoatendimento). Es bietet praktische Beispiele für das Prozessmanagement (YAML) und Access Control Lists (ACL), die speziell für die Automatisierung von Kundenservice-Workflows innerhalb der LigeroSmart ITSM-Plattform entwickelt wurden. Die Konfigurationen dienen als Vorlage für die Implementierung eines automatisierten SAC-Prozesses (Serviço de Atendimento ao Consumidor).",{"systems":10564,"dependencies":10566},[10565],{"system_id":6876},[],[10568,10571],{"title":10569,"description":10570},"Prozessmanagement-Vorlagen","Vorkonfigurierte YAML-Dateien für das Prozessmanagement zur Automatisierung von Kundenservice-Workflows.",{"title":10572,"description":10573},"ACL-Beispiele","Beispiele für Access Control Lists zur Steuerung der Sichtbarkeit von Feldern und Statusübergängen basierend auf dem Prozessstatus.",[],{"screenshots":10576},[],{},{"is_free":6462,"payment_models":10579},[],[],[],"packages\u002Flivessacautoatendimento",[],{"package_type":6452,"repository_url":10585},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Flives.SacAutoatendimento",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"PgMYtZnAP8eYCM0I_YZi97tGvrCKBKKDmrIrTffGRpM",{"id":10589,"basic_info":10590,"compatibility":10596,"extension":9,"features":10603,"issues":10613,"media":10614,"meta":10616,"metrics":13,"organization_id":10617,"pricing_and_payment":10618,"related_packages":10620,"reviews":10621,"seo_and_faqs":13,"stem":10622,"sysconfig":10623,"technical_details":10631,"ui_configuration":10635,"uuid":13,"__hash__":10636},"packages\u002Fpackages\u002Flocalavatar.json",{"title":10591,"slug":10592,"summary":10593,"categories":10594,"full_description":10595},"LocalAvatar","localavatar","Ermöglicht die lokale Speicherung und Verwaltung von Benutzer-Avataren im Ticketsystem als datenschutzfreundliche Alternative zu Gravatar.",[537,4222,5966,2452,1836,5946,1668],"Das LocalAvatar-Paket bietet eine datenschutzkonforme Lösung für die Verwaltung von Benutzerbildern in Znuny und OTRS. Anstatt auf externe Dienste wie Gravatar angewiesen zu sein, die E-Mail-Hashes an Drittanbieter übertragen, erlaubt dieses Add-on die Speicherung der Bilder direkt auf dem eigenen Server. Agenten und Kunden können ihre Avatare über ihre persönlichen Einstellungen hochladen. Die Bilder werden anschließend an relevanten Stellen wie der Ticket-Detailansicht oder dem Dashboard eingeblendet, um die Personalisierung und Identifikation innerhalb des Systems zu verbessern.",{"systems":10597,"dependencies":10602},[10598,10600],{"system_id":6368,"supported_versions":10599},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6511,"supported_versions":10601},[6370],[],[10604,10607,10610],{"title":10605,"description":10606},"Lokaler Avatar-Upload","Ermöglicht Agenten und Kunden das Hochladen eigener Profilbilder direkt in den Benutzereinstellungen.",{"title":10608,"description":10609},"Datenschutz & Privatsphäre","Vermeidet die Übertragung von Benutzerdaten an externe Dienste wie Gravatar, was die DSGVO-Konformität verbessert.",{"title":10611,"description":10612},"Systemweite Anzeige","Die Avatare werden in der Ticket-Detailansicht (Zoom), im Dashboard und in den Benutzerprofilen angezeigt.",[],{"screenshots":10615},[],{},"maxence-de",{"is_free":6462,"payment_models":10619},[],[],[],"packages\u002Flocalavatar",[10624,10627],{"name":10625,"system_id":6368,"description":10626,"default":6590},"LocalAvatar###ShowAvatar","Aktiviert oder deaktiviert die Anzeige von Avataren im System.",{"name":10628,"system_id":6368,"description":10629,"default":10630},"LocalAvatar###DefaultAvatar","Pfad zum Standard-Avatar, falls kein benutzerdefiniertes Bild hochgeladen wurde.","\u002Fpath\u002Fto\u002Fdefault.png",{"package_type":6417,"repository_url":10632,"latest_version":10633,"license":10634},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FLocalAvatar","7.4.3","GNU AGPL v3",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"OT_Ebza8zmmvEja717RoYp-YIMprvJS-e-ct6IgT3_s",{"id":10638,"basic_info":10639,"compatibility":10645,"extension":9,"features":10652,"issues":10662,"media":10672,"meta":10674,"metrics":13,"organization_id":10675,"pricing_and_payment":10676,"related_packages":10678,"reviews":10679,"seo_and_faqs":13,"stem":10684,"sysconfig":10685,"technical_details":10701,"ui_configuration":10703,"uuid":13,"__hash__":10704},"packages\u002Fpackages\u002Fmailaccount-oauth2.json",{"title":10640,"slug":10641,"summary":10642,"categories":10643,"full_description":10644},"MailAccount-OAuth2","mailaccount-oauth2","Ermöglicht OAuth 2.0-Authentifizierung für IMAP- und POP3-Mailkonten in Znuny und OTRS 6.",[3631,3302,2432,2617,4124,3371,547,1946,4786],"Dieses Paket ermöglicht die OAuth 2.0-Authentifizierung für IMAP- und POP3-Mailkonten in Znuny und OTRS 6. Es wurde entwickelt, um die Einstellung der Basis-Authentifizierung (Basic Auth) durch große Anbieter wie Microsoft (Office 365) und Google (Gmail\u002FWorkspace) zu adressieren. Das Modul fügt der E-Mail-Kontokonfiguration eine neue Authentifizierungsmethode hinzu, mit der Administratoren OAuth2-Zugangsdaten wie Client-ID, Client-Secret und Tenant-ID konfigurieren können. Der erforderliche Authorization-Code-Flow wird direkt über die Weboberfläche des Ticket-Systems abgewickelt. Hinweis: Znuny ab Version 7.0 verfügt über eine native OAuth2-Unterstützung, weshalb dieses Paket primär für die 6.x LTS-Linie relevant ist.",{"systems":10646,"dependencies":10651},[10647,10649],{"system_id":6368,"supported_versions":10648},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":10650},[6370],[],[10653,10656,10659],{"title":10654,"description":10655},"Microsoft 365 Integration","Unterstützung für den Azure AD OAuth2-Flow zur Anbindung von Office 365-Postfächern.",{"title":10657,"description":10658},"Google Workspace Support","Unterstützung für den Google OAuth2-Flow für Gmail- und Google Workspace-Konten.",{"title":10660,"description":10661},"Token-Management","Automatisches Handling von Access- und Refresh-Tokens für den kontinuierlichen E-Mail-Abruf.",[10663],{"source":6733,"source_url":10664,"items":10665},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2\u002Fissues",[10666,10669],{"title":10667,"url":10668,"state":6738,"number":7958},"Redirect URI configuration issues","https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2\u002Fissues\u002F15",{"title":10670,"url":10671,"state":6738,"number":7962},"Token refresh problems with certain providers","https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2\u002Fissues\u002F12",{"screenshots":10673},[],{},"efflux",{"is_free":6462,"payment_models":10677},[],[],[10680],{"quote":10681,"role":8886,"source_label":10682,"source_url":10683},"Dieses Paket ist ein Lebensretter für alle, die noch Znuny 6.x einsetzen und eine Verbindung zu Office 365 herstellen müssen.","Znuny Community Forum","https:\u002F\u002Fcommunity.znuny.org\u002Fviewtopic.php?t=43210","packages\u002Fmailaccount-oauth2",[10686,10689,10692,10695,10698],{"name":10687,"system_id":6368,"description":10688},"MailAccount::OAuth2::Microsoft::ClientID","Die Client-ID für die Microsoft OAuth2-Authentifizierung.",{"name":10690,"system_id":6368,"description":10691},"MailAccount::OAuth2::Microsoft::ClientSecret","Das Client-Secret für die Microsoft OAuth2-Authentifizierung.",{"name":10693,"system_id":6368,"description":10694},"MailAccount::OAuth2::Microsoft::TenantID","Die Tenant-ID für die Microsoft OAuth2-Authentifizierung (Azure AD).",{"name":10696,"system_id":6368,"description":10697},"MailAccount::OAuth2::Google::ClientID","Die Client-ID für die Google OAuth2-Authentifizierung.",{"name":10699,"system_id":6368,"description":10700},"MailAccount::OAuth2::Google::ClientSecret","Das Client-Secret für die Google OAuth2-Authentifizierung.",{"package_type":6417,"repository_url":10702,"latest_version":6486,"license":6487},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"E-PierEltUL2476AzwOiaFLa9CkJWl4Q-w6E01oZ8-8",{"id":10706,"basic_info":10707,"compatibility":10713,"extension":9,"features":10720,"issues":10730,"media":10731,"meta":10733,"metrics":13,"organization_id":6525,"pricing_and_payment":10734,"related_packages":10736,"reviews":10737,"seo_and_faqs":13,"stem":10738,"sysconfig":10739,"technical_details":10743,"ui_configuration":10746,"uuid":13,"__hash__":10747},"packages\u002Fpackages\u002Fmarkirrelevantarticles.json",{"title":10708,"slug":10709,"summary":10710,"categories":10711,"full_description":10712},"MarkIrrelevantArticles","markirrelevantarticles","Markiert Artikel als irrelevant, um sie in der Ticket-Detailansicht auszublenden.",[372,6015,5621,5926,5511,5936],"Das Paket MarkIrrelevantArticles bietet eine einfache Möglichkeit, die Übersichtlichkeit in Tickets mit vielen Artikeln zu erhöhen. Agenten können Artikel, die für den aktuellen Bearbeitungsstand nicht relevant sind (z. B. automatische Eingangsbestätigungen oder kurze Dankesnachrichten), als irrelevant markieren. Diese Artikel können dann über eine Schaltfläche in der Ticket-Detailansicht (TicketZoom) ausgeblendet werden, sodass nur noch die wesentlichen Informationen sichtbar bleiben. Die Markierung kann jederzeit wieder aufgehoben werden.",{"systems":10714,"dependencies":10719},[10715,10717],{"system_id":6368,"supported_versions":10716},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":10718},[6370],[],[10721,10724,10727],{"title":10722,"description":10723},"Artikel als irrelevant markieren","Ermöglicht es Agenten, einzelne Artikel innerhalb eines Tickets als irrelevant zu kennzeichnen.",{"title":10725,"description":10726},"Ausblenden von Artikeln","Irrelevante Artikel können in der Ticket-Detailansicht ausgeblendet werden, um die Übersicht zu verbessern.",{"title":10728,"description":10729},"Sichtbarkeits-Umschalter","Ein Umschalter in der Ticket-Ansicht erlaubt das schnelle Ein- und Ausblenden der markierten Artikel.",[],{"screenshots":10732},[],{},{"is_free":6462,"payment_models":10735},[],[],[],"packages\u002Fmarkirrelevantarticles",[10740],{"name":10741,"system_id":6368,"description":10742,"default":6590},"Ticket::Frontend::AgentTicketZoom###MarkIrrelevantArticles","Aktiviert die Funktion zum Markieren von Artikeln als irrelevant.",{"package_type":6417,"repository_url":10744,"latest_version":10745,"license":6862},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FMarkIrrelevantArticles","6.0.7",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HxV3djCAkhp4PKwbsgf8M9fURYCUXQYsO3AN2wUZPcs",{"id":10749,"basic_info":10750,"compatibility":10756,"extension":9,"features":10763,"issues":10767,"media":10768,"meta":10770,"metrics":13,"organization_id":6525,"pricing_and_payment":10771,"related_packages":10773,"reviews":10775,"seo_and_faqs":13,"stem":10776,"sysconfig":10777,"technical_details":10781,"ui_configuration":10783,"uuid":13,"__hash__":10784},"packages\u002Fpackages\u002Fmarkticketseen.json",{"title":10751,"slug":10752,"summary":10753,"categories":10754,"full_description":10755},"MarkTicketSeen","markticketseen","Fügt ein Icon in der TicketZoom-Ansicht hinzu, um alle Artikel eines Tickets für den aktuellen Agenten als gelesen zu markieren.",[5671,5995,1886,3183,5511],"Diese Erweiterung für Znuny und OTRS fügt dem Ticket-Menü in der Detailansicht eine praktische Schaltfläche 'Als gelesen markieren' hinzu. Standardmäßig müssen Agenten jeden einzelnen Artikel anklicken, um den Status 'ungelesen' (gekennzeichnet durch das Stern-Symbol) zu entfernen. Mit diesem Paket markiert ein einziger Klick alle Artikel des Tickets für den aktuellen Agenten als gelesen, was die Workflow-Effizienz bei Tickets mit vielen Artikeln erheblich verbessert.",{"systems":10757,"dependencies":10762},[10758,10760],{"system_id":6368,"supported_versions":10759},[6503,6504,6505,6506,6507,6508],{"system_id":6511,"supported_versions":10761},[6503],[],[10764],{"title":10765,"description":10766},"'Als gelesen markieren'-Schaltfläche","Fügt einen neuen Menüpunkt in der Ticket-Detailansicht hinzu, um alle Artikel als gelesen zu markieren.",[],{"screenshots":10769},[],{},{"is_free":6462,"payment_models":10772},[],[10774],"quickclose",[],"packages\u002Fmarkticketseen",[10778],{"name":10779,"system_id":6368,"description":10780},"Ticket::Frontend::MenuModule###400-MarkTicketSeen","Modul, um ein Ticket in der Ticket-Detailansicht als gelesen zu markieren.",{"package_type":6417,"repository_url":10782,"latest_version":7361,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-MarkTicketSeen",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"nUyc_Q5imT3bsL9wBMqNTnqBa7NXkfl5I1NaNQnwcjY",{"id":10786,"basic_info":10787,"compatibility":10791,"extension":9,"features":10798,"issues":10811,"media":10819,"meta":10821,"metrics":13,"organization_id":4667,"pricing_and_payment":10822,"related_packages":10824,"reviews":10825,"seo_and_faqs":13,"stem":10833,"sysconfig":10834,"technical_details":10841,"ui_configuration":10844,"uuid":13,"__hash__":10845},"packages\u002Fpackages\u002Fmasterslave.json",{"title":3212,"slug":3213,"summary":10788,"categories":10789,"full_description":10790},"Ermöglicht Master-Slave-Beziehungen für Tickets zur Synchronisation von Aktionen.",[3213,5501,527,6164,5511],"Das MasterSlave-Paket für Znuny und OTRS ermöglicht es Agenten, ein Ticket als 'Master' zu definieren und andere Tickets als 'Slaves' zu verknüpfen. Sobald diese Beziehung besteht, werden Aktionen am Master-Ticket (wie das Hinzufügen von Notizen oder das Ändern des Ticket-Status) automatisch auf die Slave-Tickets übertragen. Dies ist besonders effizient bei Major Incidents oder Massenanfragen, bei denen viele Tickets die gleiche Ursache und Lösung haben. Das Paket erweitert das Ticket-Menü und die Suchfunktionen, um Master-Tickets einfach zu identifizieren und zu verwalten.",{"systems":10792,"dependencies":10797},[10793,10795],{"system_id":6368,"supported_versions":10794},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":10796},[6370],[],[10799,10802,10805,10808],{"title":10800,"description":10801},"Master-Slave-Verknüpfung","Ermöglicht das Verknüpfen von Tickets in einer Master-Slave-Hierarchie.",{"title":10803,"description":10804},"Status-Synchronisation","Synchronisiert Statusänderungen (z. B. Schließen) vom Master-Ticket auf alle zugehörigen Slave-Tickets.",{"title":10806,"description":10807},"Notiz-Weitergabe","Überträgt Notizen und Artikel vom Master-Ticket automatisch an die Slave-Tickets.",{"title":10809,"description":10810},"Massenaktionen","Unterstützt Massenaktionen, um mehrere Tickets gleichzeitig einem Master zuzuordnen.",[10812],{"source":6733,"source_url":10813,"items":10814},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fmasterslave\u002Fissues",[10815],{"title":10816,"url":10817,"state":6738,"number":10818},"MasterSlave: Ticket state is not updated on slave tickets in some scenarios","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fmasterslave\u002Fissues\u002F10",10,{"screenshots":10820},[],{},{"is_free":6462,"payment_models":10823},[],[],[10826],{"quote":10827,"role":10828,"context":10829,"source_label":10830,"source_url":10831,"date":10832},"Du musst die passende Erweiterung dazu installieren... OTRSMasterSlave.","Community Member","Znuny Community Forum discussion about ticket linking.","Znuny Forum","https:\u002F\u002Fcommunity.znuny.org\u002Fviewtopic.php?t=42555","2021-10-15","packages\u002Fmasterslave",[10835,10838],{"name":10836,"system_id":6368,"description":10837,"default":3212},"Ticket::MasterSlave::AttributeName","Name des Attributs, das für die Master-Slave-Beziehung verwendet wird.",{"name":10839,"system_id":6368,"description":10840,"default":8352},"Ticket::MasterSlave::AdvancedEnabled","Aktiviert erweiterte Master-Slave-Funktionen.",{"package_type":6417,"repository_url":10842,"latest_version":10843,"license":6487},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fmasterslave","6.4.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"TkYOzjfgczMGmlddu5eNVUj4RoGfMYJFs843cM1sJRY",{"id":10847,"basic_info":10848,"compatibility":10853,"extension":9,"features":10859,"issues":10869,"media":10881,"meta":10883,"metrics":13,"organization_id":10884,"pricing_and_payment":10885,"related_packages":10887,"reviews":10888,"seo_and_faqs":13,"stem":10889,"sysconfig":10890,"technical_details":10891,"ui_configuration":10894,"uuid":13,"__hash__":10895},"packages\u002Fpackages\u002Fmatrix-zammad.json",{"title":10849,"slug":10849,"summary":10850,"categories":10851,"full_description":10852},"matrix-zammad","Eine Bridge und ein Bot, der Zammad-Ticketbenachrichtigungen an Matrix-Chaträume weiterleitet und grundlegende Ticket-Interaktionen ermöglicht.",[3223,656,854,3602,2697,1111],"matrix-zammad ist ein Application Service, der das Matrix-Kommunikationsprotokoll mit dem Zammad-Ticketsystem verbindet. Er ermöglicht es Teams, über Ticket-Aktivitäten auf dem Laufenden zu bleiben, ohne ihren Chat-Client zu verlassen. Die Bridge unterstützt den Empfang von Benachrichtigungen über Zammad-Webhooks und das Ausführen von Aktionen wie das Antworten auf Tickets oder das Erstellen neuer Tickets über die Zammad-API. Hinweis: Das Repository wurde vom Maintainer archiviert, dient jedoch weiterhin als Referenzimplementierung für Matrix-Zammad-Integrationen.",{"systems":10854,"dependencies":10858},[10855],{"system_id":6613,"supported_versions":10856},[10857,7278,7279],"2.x",[],[10860,10863,10866],{"title":10861,"description":10862},"Benachrichtigungs-Synchronisation","Leitet Zammad-Ereignisse wie neue Tickets oder Statusänderungen in Echtzeit an Matrix-Räume weiter.",{"title":10864,"description":10865},"Chat-zu-Ticket Erstellung","Ermöglicht das Erstellen von Zammad-Tickets direkt aus Matrix-Nachrichten mittels Bot-Befehlen.",{"title":10867,"description":10868},"Bidirektionale Kommunikation","Benutzer können direkt aus der Matrix-Oberfläche auf Zammad-Tickets antworten.",[10870],{"source":6733,"source_url":10871,"items":10872},"https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad\u002Fissues",[10873,10877],{"title":10874,"url":10875,"state":6738,"number":10876},"Support for Zammad 5.x","https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad\u002Fissues\u002F25",25,{"title":10878,"url":10879,"state":6738,"number":10880},"Feature request: Support for private notes","https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad\u002Fissues\u002F18",18,{"screenshots":10882},[],{},"half-shot",{"is_free":6462,"payment_models":10886},[],[],[],"packages\u002Fmatrix-zammad",[],{"package_type":6452,"repository_url":10892,"license":7566,"latest_version":10893},"https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad","0.1.1",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"DC-ISxYhHLpzqcPtEpSmcM7wVpu7yEeCcKw21DQ9dr4",{"id":10897,"basic_info":10898,"compatibility":10903,"extension":9,"features":10908,"issues":10923,"media":10924,"meta":10926,"metrics":13,"organization_id":10927,"pricing_and_payment":10928,"related_packages":10930,"reviews":10931,"seo_and_faqs":13,"stem":10932,"sysconfig":10933,"technical_details":10934,"ui_configuration":10936,"uuid":13,"__hash__":10937},"packages\u002Fpackages\u002Fmcp-otobo.json",{"title":10899,"slug":10899,"summary":10900,"categories":10901,"full_description":10902},"mcp-otobo","Ein Model Context Protocol (MCP) Server, der KI-Assistenten die Interaktion mit OTOBO-Ticketsystemen ermöglicht.",[3243,203,3005,923,4598,2697,214],"mcp-otobo ist ein Model Context Protocol (MCP) Server, der eine Brücke zwischen KI-Assistenten (wie Claude) und dem OTOBO-Ticketsystem schlägt. Durch die Nutzung der OTOBO Generic Interface REST-API ermöglicht es LLMs, Aktionen wie die Suche nach Tickets, das Einsehen der Ticket-Historie und die Verwaltung von Ticket-Status direkt im Kontext der KI durchzuführen. Das Tool stellt spezifische Funktionen (Tools) bereit, die von KI-Modellen aufgerufen werden können, um komplexe Support-Workflows zu automatisieren.",{"systems":10904,"dependencies":10907},[10905],{"system_id":6432,"supported_versions":10906},[6789,6790,6791],[],[10909,10911,10914,10917,10920],{"title":10489,"description":10910},"Suche nach Tickets mit verschiedenen Kriterien über die OTOBO REST-API.",{"title":10912,"description":10913},"Ticket-Details abrufen","Detaillierte Informationen zu einem bestimmten Ticket abrufen.",{"title":10915,"description":10916},"Ticket erstellen","Ein neues Ticket im OTOBO-System erstellen.",{"title":10918,"description":10919},"Ticket aktualisieren","Bestehende Ticket-Eigenschaften wie Status oder Priorität aktualisieren.",{"title":10921,"description":10922},"Artikel hinzufügen","Einen neuen Artikel oder eine Notiz zu einem bestehenden Ticket hinzufügen.",[],{"screenshots":10925},[],{},"domnussbaum",{"is_free":6462,"payment_models":10929},[],[],[],"packages\u002Fmcp-otobo",[],{"package_type":7839,"repository_url":10935,"latest_version":6637,"license":6638},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum\u002Fmcp-otobo",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"OHS7mxFNfpVKTCNvPduR6yYdEdfbnF1HsS5idEmwbEk",{"id":10939,"basic_info":10940,"compatibility":10946,"extension":9,"features":10953,"issues":10966,"media":10967,"meta":10969,"metrics":13,"organization_id":6892,"pricing_and_payment":10970,"related_packages":10972,"reviews":10973,"seo_and_faqs":13,"stem":10974,"sysconfig":10975,"technical_details":10976,"ui_configuration":10978,"uuid":13,"__hash__":10979},"packages\u002Fpackages\u002Fmigrationotrs2ligero.json",{"title":10941,"slug":10942,"summary":10943,"categories":10944,"full_description":10945},"migration.otrs2Ligero","migrationotrs2ligero","Migrations-Tool zur Übertragung von Daten von OTRS Community Edition 6 zu LigeroSmart.",[3331,5906,577,5748],"Dieses Tool-Set ermöglicht die Migration von OTRS Community Edition 6.0.x zu LigeroSmart 6.1.x. Es ist darauf ausgelegt, Daten aus einem OTRS-Backup (erstellt mit backup.pl) zu extrahieren und in eine frische LigeroSmart-Umgebung zu integrieren. Der Prozess umfasst die Datenbank-Migration, die Übernahme von Konfigurationsdateien und die Verarbeitung von Anhängen. Hinweis: Anpassungen im 'Custom'-Ordner oder spezifische Skins werden nicht automatisch migriert und müssen manuell nachgepflegt werden. Das Tool setzt eine Quellversion von mindestens OTRS 6.0 voraus.",{"systems":10947,"dependencies":10952},[10948,10950],{"system_id":6511,"supported_versions":10949},[6370],{"system_id":6876,"supported_versions":10951},[6371],[],[10954,10957,10960,10963],{"title":10955,"description":10956},"Datenbank-Migration","Migriert die gesamte OTRS-Datenbank inklusive Tickets, Benutzern, Gruppen und Historie.",{"title":10958,"description":10959},"Konfigurationsübertragung","Überträgt bestehende Konfigurationseinstellungen aus der Config.pm in das neue System.",{"title":10961,"description":10962},"Anhang-Migration","Unterstützt die Migration von Anhängen und verknüpften Dokumenten.",{"title":10964,"description":10965},"Modul-Kompatibilität","Berücksichtigt Daten aus Standard-Modulen wie FAQ, ITSM und Survey.",[],{"screenshots":10968},[],{},{"is_free":6462,"payment_models":10971},[],[6876],[],"packages\u002Fmigrationotrs2ligero",[],{"package_type":6452,"repository_url":10977,"license":6487},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fmigration.otrs2Ligero",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"n_G7tgKJAopHyJUSbJMjptLR2oO5zl4pXiM5doaP-aE",{"id":10981,"basic_info":10982,"compatibility":10987,"extension":9,"features":10996,"issues":11009,"media":11020,"meta":11022,"metrics":13,"organization_id":11023,"pricing_and_payment":11024,"related_packages":11026,"reviews":11027,"seo_and_faqs":13,"stem":11028,"sysconfig":11029,"technical_details":11030,"ui_configuration":11033,"uuid":13,"__hash__":11034},"packages\u002Fpackages\u002Fmodule-tools.json",{"title":10983,"slug":10983,"summary":10984,"categories":10985,"full_description":10986},"module-tools","Kommandozeilen-Werkzeuge zur Automatisierung der Erstellung, Paketierung und Installation von OPM-Modulen für OTRS, Znuny und OTOBO.",[942,3798,1728,527,4026],"module-tools ist eine Sammlung von Perl-basierten Kommandozeilen-Skripten, die speziell für Entwickler im OTRS-, Znuny- und OTOBO-Ökosystem entwickelt wurden. Diese Werkzeuge automatisieren den gesamten Lebenszyklus der Modulentwicklung: von der Erstellung der Paketstruktur über die Generierung von .opm-Dateien bis hin zur automatisierten Installation und Verifizierung. Es ersetzt zeitaufwendige manuelle Schritte wie das Editieren von XML-Dateien oder den Upload über die Paketverwaltung der Weboberfläche. Die Skripte sind hochgradig konfigurierbar und unterstützen verschiedene Versionen der zugrunde liegenden Ticket-Systeme.",{"systems":10988,"dependencies":10995},[10989,10991,10993],{"system_id":6368,"supported_versions":10990},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":10992},[6789,6790,6791],{"system_id":6511,"supported_versions":10994},[9250,6781,9389,8767,6782,6783,6503],[],[10997,11000,11003,11006],{"title":10998,"description":10999},"otrs.ModulePackage.pl","Erstellt .opm-Paketdateien aus Quellverzeichnissen basierend auf einer SOPM-Konfigurationsdatei.",{"title":11001,"description":11002},"otrs.ModuleInstall.pl","Ermöglicht die Installation von OPM-Paketen direkt über die Kommandozeile ohne Web-Interface.",{"title":11004,"description":11005},"otrs.ModuleVerify.pl","Überprüft die Konsistenz und Integrität von Moduldateien und deren Struktur.",{"title":11007,"description":11008},"Übersetzungs-Tools","Hilfsskripte zur Verwaltung und Aktualisierung von Sprachdateien (.po\u002F.pot) für Module.",[11010],{"source":6733,"source_url":11011,"items":11012},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools\u002Fissues",[11013,11016],{"title":11014,"url":11015,"state":6738,"number":10818},"otrs.ModulePackage.pl: Support for OTOBO 11 structure","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools\u002Fissues\u002F10",{"title":11017,"url":11018,"state":7022,"number":11019},"Add support for Znuny 7.x package format","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools\u002Fissues\u002F8",8,{"screenshots":11021},[],{},"s7design",{"is_free":6462,"payment_models":11025},[],[],[],"packages\u002Fmodule-tools",[],{"package_type":6452,"repository_url":11031,"license":6487,"latest_version":11032},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools","master",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"GmYvhF4TprHBlZYOcV1HOVAmlJWSQ4CtsqYO7i_eLWU",{"id":11036,"basic_info":11037,"compatibility":11043,"extension":9,"features":11048,"issues":11058,"media":11063,"meta":11065,"metrics":13,"organization_id":6939,"pricing_and_payment":11066,"related_packages":11068,"reviews":11069,"seo_and_faqs":13,"stem":11070,"sysconfig":11071,"technical_details":11072,"ui_configuration":11075,"uuid":13,"__hash__":11076},"packages\u002Fpackages\u002Fmodule-znuny-corelist.json",{"title":11038,"slug":11039,"summary":11040,"categories":11041,"full_description":11042},"Module-Znuny-CoreList","module-znuny-corelist","Perl-Modul zur Abfrage der im Znuny-Core enthaltenen Module pro Version.",[4026,1299,1688,1646,1708,2697],"Module::Znuny::CoreList ist ein Perl-Modul für Entwickler, das Informationen darüber liefert, welche Perl-Module mit welcher Version des Znuny-Cores (ab Version 6.0.30) ausgeliefert wurden. Es funktioniert analog zum Standard-Modul Module::CoreList für Perl selbst. Dieses Tool ist besonders nützlich für die Entwicklung von Add-ons, um Abhängigkeiten zu prüfen und die Kompatibilität über verschiedene Znuny-Releases hinweg sicherzustellen, ohne manuell den Quellcode jeder Version prüfen zu müssen.",{"systems":11044,"dependencies":11047},[11045],{"system_id":6368,"supported_versions":11046},[6370,6371,6372,6373,6374,6552,6376],[],[11049,11052,11055],{"title":11050,"description":11051},"Modul-Abfrage nach Version","Ermöglicht die Abfrage, welche Perl-Module in einer bestimmten Znuny-Version enthalten sind.",{"title":11053,"description":11054},"Erste Version finden","Findet die erste Znuny-Version, in der ein bestimmtes Modul eingeführt wurde.",{"title":11056,"description":11057},"Release-Inhaltsliste","Listet alle im Core enthaltenen Module für ein bestimmtes Release auf.",[11059],{"source":6733,"source_url":11060,"items":11061},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FModule-Znuny-CoreList\u002Fissues",[11062],{"title":7251,"url":11060},{"screenshots":11064},[],{},{"is_free":6462,"payment_models":11067},[],[],[],"packages\u002Fmodule-znuny-corelist",[],{"package_type":6452,"repository_url":11073,"latest_version":11074,"license":6820},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FModule-Znuny-CoreList","1.03",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"foGZzzakIFVBghtSnuL68AeKbPU90GmFPzWZ3wC9x5A",{"id":11078,"basic_info":11079,"compatibility":11085,"extension":9,"features":11092,"issues":11099,"media":11100,"meta":11102,"metrics":13,"organization_id":6525,"pricing_and_payment":11103,"related_packages":11105,"reviews":11106,"seo_and_faqs":13,"stem":11107,"sysconfig":11108,"technical_details":11109,"ui_configuration":11112,"uuid":13,"__hash__":11113},"packages\u002Fpackages\u002Fmoduleznunycorelist.json",{"title":11080,"slug":11081,"summary":11082,"categories":11083,"full_description":11084},"Module::Znuny::CoreList","moduleznunycorelist","Ein Perl-Modul, das eine Übersicht der mit Znuny-Releases ausgelieferten Perl-Module und deren Versionen bietet.",[4026,1708,1646,1299,1728],"Module::Znuny::CoreList ist ein unverzichtbares Werkzeug für Entwickler im Znuny-Ökosystem. Analog zum bekannten Module::CoreList für den Perl-Kern bietet dieses Modul eine Datenbank über alle Perl-Abhängigkeiten, die standardmäßig mit Znuny ausgeliefert werden. Dies erlaubt es Addon-Autoren, präzise zu prüfen, ob ein benötigtes Modul bereits im Zielsystem vorhanden ist oder als externe Abhängigkeit deklariert werden muss. Das Modul unterstützt die gesamte Historie von Znuny, angefangen bei den frühen Versionen bis hin zu den aktuellen Releases.",{"systems":11086,"dependencies":11091},[11087],{"system_id":6368,"supported_versions":11088},[11089,11090,9250,6781,9389,8767,6782,6783,6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],"2.3","2.4",[],[11093,11096],{"title":11094,"description":11095},"Versions-Mapping","Ermöglicht die programmatische Abfrage, welche Perl-Module in welcher Version mit einer bestimmten Znuny-Version (ab 2.3.x) ausgeliefert wurden.",{"title":11097,"description":11098},"Abhängigkeitsanalyse","Hilft Entwicklern dabei, die minimal erforderliche Znuny-Version für ihre Erweiterungen basierend auf den verfügbaren Core-Modulen zu bestimmen.",[],{"screenshots":11101},[],{},{"is_free":6462,"payment_models":11104},[],[],[],"packages\u002Fmoduleznunycorelist",[],{"package_type":6452,"repository_url":11110,"latest_version":11111,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FModule-Znuny-CoreList","1.00",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"qKKZTBIa_wn4njRHc8JIorTL1CekpFVzKqqVxRDy7eo",{"id":11115,"basic_info":11116,"compatibility":11122,"extension":9,"features":11126,"issues":11131,"media":11132,"meta":11134,"metrics":13,"organization_id":11135,"pricing_and_payment":11136,"related_packages":11138,"reviews":11139,"seo_and_faqs":13,"stem":11140,"sysconfig":11141,"technical_details":11142,"ui_configuration":11144,"uuid":13,"__hash__":11145},"packages\u002Fpackages\u002Fmon1piece-zammad-rt2.json",{"title":11117,"slug":11118,"summary":11119,"categories":11120,"full_description":11121},"@mon1_\u002Fpiece-zammad-rt2","mon1piece-zammad-rt2","Activepieces-Integration (Piece) zum automatisierten Erstellen von Tickets in Zammad.",[44,527,6153,303,2697],"Dieses Paket ist eine Integration (ein sogenanntes „Piece“) für die Open-Source-Automatisierungsplattform Activepieces. Es ermöglicht Benutzern, Zammad-Aktionen in ihre Automatisierungs-Workflows einzubinden. Die primäre Funktion dieser spezifischen Version ist das automatisierte Erstellen von Tickets in einem Zammad-System. Das Suffix „RT2“ im Namen deutet auf eine spezifische Revision oder eine interne Projektbezeichnung des Entwicklers hin. Es dient als Alternative oder Ergänzung zum offiziellen Zammad-Piece von Activepieces.",{"systems":11123,"dependencies":11125},[11124],{"system_id":6613},[],[11127,11129],{"title":7283,"description":11128},"Ermöglicht das automatische Erstellen von Tickets in Zammad über Activepieces-Workflows.",{"title":7007,"description":11130},"Verbindet Activepieces mit der Zammad REST-API unter Verwendung von API-Tokens oder Anmeldedaten.",[],{"screenshots":11133},[],{},"mon1",{"is_free":6462,"payment_models":11137},[],[],[],"packages\u002Fmon1piece-zammad-rt2",[],{"package_type":7839,"repository_url":11143,"license":6638},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002F@mon1_\u002Fpiece-zammad-rt2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-NinclPgRv151iETtkOZj57PYdEyMfDxlqnVGYSOE3M",{"id":11147,"basic_info":11148,"compatibility":11154,"extension":9,"features":11161,"issues":11170,"media":11171,"meta":11173,"metrics":13,"organization_id":13,"pricing_and_payment":11174,"related_packages":11176,"reviews":11177,"seo_and_faqs":13,"stem":11178,"sysconfig":11179,"technical_details":11180,"ui_configuration":11184,"uuid":13,"__hash__":11185},"packages\u002Fpackages\u002Fmrbs-otrs.json",{"title":11149,"slug":11150,"summary":11151,"categories":11152,"full_description":11153},"MRBS-OTRS","mrbs-otrs","Eine Erweiterung für das Meeting Room Booking System (MRBS), die eine automatische Ticketerstellung in OTRS oder Znuny über eine SOAP-Verbindung ermöglicht.",[2686,5046,3400,2132,2965,2697],"MRBS-OTRS ist eine Erweiterung für das Meeting Room Booking System (MRBS), die eine nahtlose Integration mit OTRS oder Znuny ermöglicht. Durch die Modifikation von MRBS-Kerndateien wird das System in die Lage versetzt, bei jeder neuen Raumbuchung automatisch ein entsprechendes Ticket im ITSM-System zu eröffnen. Die Kommunikation erfolgt dabei über die SOAP-API (GenericInterface) von OTRS. Dies ist besonders hilfreich für Facility-Management-Teams oder den IT-Support, um notwendige Vorbereitungen für gebuchte Räume (z. B. Bereitstellung von Beamern oder Catering) direkt im Ticketsystem zu verwalten. Die Erweiterung unterstützt ältere OTRS-Versionen sowie Znuny als direkten Nachfolger.",{"systems":11155,"dependencies":11160},[11156,11158],{"system_id":6511,"supported_versions":11157},[7430,7431,6916,6370],{"system_id":6368,"supported_versions":11159},[6370,6371,6372,6373,6374,6552],[],[11162,11164,11167],{"title":7235,"description":11163},"Erstellt automatisch ein Ticket in OTRS oder Znuny, sobald eine neue Buchung im MRBS vorgenommen wird.",{"title":11165,"description":11166},"SOAP-Schnittstelle","Nutzt das OTRS GenericInterface (SOAP), um eine sichere und standardisierte Verbindung zwischen den Systemen herzustellen.",{"title":11168,"description":11169},"Konfigurierbares Mapping","Ermöglicht die Zuweisung von MRBS-Buchungsdetails zu spezifischen Ticket-Attributen wie Queue, Status und Priorität.",[],{"screenshots":11172},[],{},{"is_free":6462,"payment_models":11175},[],[],[],"packages\u002Fmrbs-otrs",[],{"package_type":6452,"repository_url":11181,"license":11182,"latest_version":11183},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz\u002FMRBS-OTRS","GPL-2.0","1.4.10",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"xhAN8-J3z7DkAfonvFbxix5QKy69jQ-2HynvYWBcb7M",{"id":11187,"basic_info":11188,"compatibility":11193,"extension":9,"features":11197,"issues":11206,"media":11207,"meta":11209,"metrics":13,"organization_id":13,"pricing_and_payment":11210,"related_packages":11212,"reviews":11213,"seo_and_faqs":13,"stem":11219,"sysconfig":11220,"technical_details":11221,"ui_configuration":11223,"uuid":13,"__hash__":11224},"packages\u002Fpackages\u002Fmuhammadnlaravel-zammad.json",{"title":7176,"slug":11189,"summary":11190,"categories":11191,"full_description":11192},"muhammadnlaravel-zammad","Ein Laravel-Wrapper für den offiziellen Zammad PHP API-Client zur einfachen Integration von Helpdesk-Funktionen.",[2936,284,4065,2686,2697],"Dieses Paket bietet einen Laravel-freundlichen Wrapper für den offiziellen Zammad PHP API-Client. Es vereinfacht die Integration der Zammad-Helpdesk-Funktionalität in Laravel-Projekte durch die Bereitstellung eines Service Providers und einer Facade. Entwickler können CRUD-Operationen auf Zammad-Ressourcen wie Tickets, Benutzer und Organisationen mit einer sauberen, expressiven Syntax durchführen. Die Konfiguration erfolgt über Standard-Laravel-Umgebungsvariablen. Das Paket dient als Brücke zur offiziellen PHP-Bibliothek und reduziert den Boilerplate-Code bei der Arbeit mit der Zammad-REST-API.",{"systems":11194,"dependencies":11196},[11195],{"system_id":6613},[],[11198,11201,11204],{"title":11199,"description":11200},"Laravel Facade Support","Bietet eine Laravel-Facade für einen sauberen, statischen Zugriff auf Zammad-API-Methoden.",{"title":11202,"description":11203},"CRUD-Schnittstelle","Vereinfachte Methoden für Such-, Listen-, Find-, Erstellungs-, Aktualisierungs- und Löschvorgänge.",{"title":6623,"description":11205},"Integriert sich in die .env-Datei von Laravel zur Verwaltung von API-Zugangsdaten und Einstellungen.",[],{"screenshots":11208},[],{},{"is_free":6462,"payment_models":11211},[],[7741],[11214],{"quote":11215,"role":6680,"context":11216,"source_label":8888,"source_url":11217,"date":11218},"Ich kündige eine Laravel-Composer-Bibliothek an, die die offizielle Zammad-PHP-Bibliothek umschließt, um die Entwicklung von Laravel-Apps, die Zammad-APIs nutzen, zu vereinfachen.","Announcement on Zammad Community Forum","https:\u002F\u002Fcommunity.zammad.org\u002Ft\u002Flaravel-wrapper-for-the-official-zammad-php-library\u002F1013","2018-06-18","packages\u002Fmuhammadnlaravel-zammad",[],{"package_type":6452,"repository_url":11222,"latest_version":7923,"license":6638},"https:\u002F\u002Fgithub.com\u002Fmuhammadn\u002Flaravel-zammad",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-GK1vmCnVOIYiYTPEoTs_o1NS9mAQihFBa83sO88fRI",{"id":11226,"basic_info":11227,"compatibility":11233,"extension":9,"features":11242,"issues":11252,"media":11253,"meta":11255,"metrics":13,"organization_id":6892,"pricing_and_payment":11256,"related_packages":11258,"reviews":11259,"seo_and_faqs":13,"stem":11260,"sysconfig":11261,"technical_details":11271,"ui_configuration":11273,"uuid":13,"__hash__":11274},"packages\u002Fpackages\u002Fmultismtp.json",{"title":11228,"slug":11229,"summary":11230,"categories":11231,"full_description":11232},"MultiSMTP","multismtp","Ermöglicht die Nutzung mehrerer SMTP-Server für den E-Mail-Versand basierend auf Queue oder Absender.",[5026,1906,3877,3429,1111,2697],"MultiSMTP ist eine Erweiterung für LigeroSmart und OTRS-basierte Systeme, die die Konfiguration mehrerer SMTP-Server für den E-Mail-Versand ermöglicht. Standardmäßig unterstützen diese Systeme nur eine globale SMTP-Konfiguration. Mit diesem Paket können Administratoren verschiedene SMTP-Zugangsdaten und Server basierend auf der Queue oder der Absenderadresse definieren. Dies ist besonders nützlich für Dienstleister, die mehrere Marken oder Abteilungen verwalten, die separate Mailserver benötigen, um eine hohe Zustellbarkeit und die korrekte SPF\u002FDKIM-Ausrichtung zu gewährleisten. Das Paket ist ein Fork der ursprünglichen Entwicklung von Renee Bäcker.",{"systems":11234,"dependencies":11241},[11235,11237,11239],{"system_id":6876,"supported_versions":11236},[7090],{"system_id":6368,"supported_versions":11238},[7090],{"system_id":6511,"supported_versions":11240},[7090],[],[11243,11246,11249],{"title":11244,"description":11245},"Mehrere SMTP-Backends","Definieren Sie verschiedene SMTP-Server mit individuellen Zugangsdaten.",{"title":11247,"description":11248},"Queue-basiertes Routing","Wählt den SMTP-Server automatisch basierend auf der Queue des Tickets aus.",{"title":11250,"description":11251},"Absender-basiertes Routing","Wählt den SMTP-Server basierend auf der Absenderadresse (\"Von\") aus.",[],{"screenshots":11254},[],{},{"is_free":6462,"payment_models":11257},[],[],[],"packages\u002Fmultismtp",[11262,11265,11268],{"name":11263,"system_id":6432,"description":11264},"MultiSMTP::Service","Konfiguration der verfügbaren SMTP-Dienste.",{"name":11266,"system_id":6432,"description":11267},"MultiSMTP::Queue","Zuordnung von Queues zu SMTP-Diensten.",{"name":11269,"system_id":6432,"description":11270},"MultiSMTP::Email","Zuordnung von E-Mail-Adressen zu SMTP-Diensten.",{"package_type":6417,"repository_url":11272,"license":6487},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002FMultiSMTP",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"WaQGp_29x8RYIGHdJlnVs09d8AUto0L2-5eQWmBWztQ",{"id":11276,"basic_info":11277,"compatibility":11283,"extension":9,"features":11288,"issues":11297,"media":11298,"meta":11300,"metrics":13,"organization_id":10617,"pricing_and_payment":11301,"related_packages":11303,"reviews":11304,"seo_and_faqs":13,"stem":11305,"sysconfig":11306,"technical_details":11310,"ui_configuration":11313,"uuid":13,"__hash__":11314},"packages\u002Fpackages\u002Fmxcem24tippspiel.json",{"title":11278,"slug":11279,"summary":11280,"categories":11281,"full_description":11282},"mxcEM24Tippspiel","mxcem24tippspiel","Ein Gamification-Add-on für Znuny, das ein Tippspiel für die UEFA EURO 2024 direkt in das Dashboard des Ticketsystems integriert.",[2302,2034,1547,5936],"Dieses Paket ermöglicht es Agenten, an einem Tippspiel für die UEFA-Fußball-Europameisterschaft 2024 teilzunehmen. Es integriert ein Dashboard-Widget, in dem Benutzer ihre Tipps für die Spiele abgeben und eine Rangliste der anderen Teilnehmer einsehen können. Das Add-on zielt darauf ab, das Engagement der Mitarbeiter zu fördern und eine spielerische Abwechslung im Arbeitsalltag zu bieten. Es ist speziell für die Znuny 7 Framework-Serie konzipiert.",{"systems":11284,"dependencies":11287},[11285],{"system_id":6368,"supported_versions":11286},[6376,6377],[],[11289,11291,11294],{"title":7586,"description":11290},"Ein spezielles Widget für das Agenten-Dashboard, das den schnellen Zugriff auf Spieltipps und die aktuelle Rangliste ermöglicht.",{"title":11292,"description":11293},"Rangliste","Eine dynamische Rangliste, die den Wettbewerb unter den Agenten fördert, indem sie Punkte für korrekte Vorhersagen anzeigt.",{"title":11295,"description":11296},"Spielverwaltung","Verwaltung der EM 2024 Spielpaarungen und Ergebnisse direkt im System.",[],{"screenshots":11299},[],{},{"is_free":6462,"payment_models":11302},[],[10592],[],"packages\u002Fmxcem24tippspiel",[11307],{"name":11308,"system_id":6368,"description":11309,"default":6590},"DashboardBackend###0500-mxcEM24Tippspiel","Aktiviert oder deaktiviert das EM 2024 Tippspiel Dashboard-Widget.",{"package_type":6417,"repository_url":11311,"latest_version":11312,"license":6487},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcEM24Tippspiel","7.0.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"UWTjyNqiG0KP8VXuwUxYZQJQ645C3tTEoFTHB3nDtzc",{"id":11316,"basic_info":11317,"compatibility":11323,"extension":9,"features":11330,"issues":11340,"media":11341,"meta":11343,"metrics":13,"organization_id":10617,"pricing_and_payment":11344,"related_packages":11346,"reviews":11347,"seo_and_faqs":13,"stem":11348,"sysconfig":11349,"technical_details":11359,"ui_configuration":11362,"uuid":13,"__hash__":11363},"packages\u002Fpackages\u002Fmxcpopupsizebyaction.json",{"title":11318,"slug":11319,"summary":11320,"categories":11321,"full_description":11322},"mxcPopupSizeByAction","mxcpopupsizebyaction","Ermöglicht Administratoren die Konfiguration der Breite und Höhe verschiedener Pop-up-Fenster in der Agenten-Oberfläche über SysConfig-Einstellungen.",[5806,4114,5274,133,5926,1668],"Dieses Paket ermöglicht es Administratoren, die Breite und Höhe verschiedener Pop-up-Fenster in der Agenten-Oberfläche über SysConfig-Einstellungen zu konfigurieren. Es unterstützt eine Vielzahl von Aktionen, darunter AgentTicketNote, AgentTicketOwner, AgentTicketCustomer und viele andere. Dies ist besonders nützlich, um die Benutzeroberfläche an spezifische Workflow-Anforderungen oder unterschiedliche Bildschirmauflösungen anzupassen. Anstatt fester Standardgrößen können Pixel- oder Prozentwerte definiert werden.",{"systems":11324,"dependencies":11329},[11325,11327],{"system_id":6368,"supported_versions":11326},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6511,"supported_versions":11328},[6503],[],[11331,11334,11337],{"title":11332,"description":11333},"Anpassbare Pop-up-Dimensionen","Ermöglicht das Festlegen individueller Fenstergrößen für Pop-ups im Agenten-Interface.",{"title":11335,"description":11336},"Aktionsspezifische Konfiguration","Bietet separate Einstellungen für fast alle Standard-Ticket-Aktionen wie Notiz, Besitzer oder Priorität.",{"title":11338,"description":11339},"Verbesserte UX","Hilft dabei, den Platz auf dem Bildschirm effizienter zu nutzen und die Usability zu steigern.",[],{"screenshots":11342},[],{},{"is_free":6462,"payment_models":11345},[],[],[],"packages\u002Fmxcpopupsizebyaction",[11350,11353,11356],{"name":11351,"system_id":6368,"description":11352},"mxcPopupSizeByAction###AgentTicketNote","Definiert die Breite und Höhe des Pop-up-Fensters für die Aktion 'Notiz'.",{"name":11354,"system_id":6368,"description":11355},"mxcPopupSizeByAction###AgentTicketOwner","Definiert die Breite und Höhe des Pop-up-Fensters für die Aktion 'Besitzer'.",{"name":11357,"system_id":6368,"description":11358},"mxcPopupSizeByAction###AgentTicketCustomer","Definiert die Breite und Höhe des Pop-up-Fensters für die Aktion 'Kunde'.",{"package_type":6417,"repository_url":11360,"latest_version":11361,"license":6862},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcPopupSizeByAction","7.4.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"mWxK6oQrUw52ZPQllKnyAWaSUleRkZHw9Sd87tlFtfc",{"id":11365,"basic_info":11366,"compatibility":11372,"extension":9,"features":11377,"issues":11384,"media":11385,"meta":11387,"metrics":13,"organization_id":13,"pricing_and_payment":11388,"related_packages":11390,"reviews":11391,"seo_and_faqs":13,"stem":11392,"sysconfig":11393,"technical_details":11394,"ui_configuration":11396,"uuid":13,"__hash__":11397},"packages\u002Fpackages\u002Fn3xt0rzf2otrs.json",{"title":11367,"slug":11368,"summary":11369,"categories":11370,"full_description":11371},"zf2otrs","n3xt0rzf2otrs","Ein Zend Framework 2 Modul, das einen Client zur Interaktion mit der OTRS 4 SOAP-API bereitstellt.",[5046,6283,284,4065,6293,2697],"zf2otrs ist ein Zend Framework 2-Modul, das einen Wrapper für die OTRS 4 SOAP-API bietet. Es ermöglicht Entwicklern die einfache Integration von OTRS-Ticketing-Funktionen in ihre mit ZF2 erstellten PHP-Anwendungen und erleichtert Operationen wie die Ticketerstellung und Benutzerverwaltung über das OTRS Generic Interface. Das Modul ist primär für die Verwendung mit OTRS Version 4 konzipiert.",{"systems":11373,"dependencies":11376},[11374],{"system_id":6511,"supported_versions":11375},[6782],[],[11378,11381],{"title":11379,"description":11380},"SOAP-API-Client","Bietet einen vorkonfigurierten SOAP-Client speziell für das OTRS 4 Generic Interface.",{"title":11382,"description":11383},"Zend Framework 2 Integration","Nahtlose Integration in den ZF2 ServiceManager für einfache Dependency Injection.",[],{"screenshots":11386},[],{},{"is_free":6462,"payment_models":11389},[],[],[],"packages\u002Fn3xt0rzf2otrs",[],{"package_type":6452,"repository_url":11395,"license":6638,"latest_version":6699},"https:\u002F\u002Fgithub.com\u002Fn3xt0r\u002Fzf2otrs",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"X0apOKKcTWuKbcEt2FGedxnO-7ftxpeLbwczz3RESgs",{"id":11399,"basic_info":11400,"compatibility":11405,"extension":9,"features":11414,"issues":11423,"media":11424,"meta":11426,"metrics":13,"organization_id":11427,"pricing_and_payment":11428,"related_packages":11430,"reviews":11431,"seo_and_faqs":13,"stem":11432,"sysconfig":11433,"technical_details":11434,"ui_configuration":11436,"uuid":13,"__hash__":11437},"packages\u002Fpackages\u002Fn8n-nodes-otrs.json",{"title":11401,"slug":11401,"summary":11402,"categories":11403,"full_description":11404},"n8n-nodes-otrs","n8n Community-Node zur Integration von OTRS, Znuny und OTOBO in automatisierte Workflows über die REST-API.",[3486,6164,4598,2686,3073,2697],"Dieses Paket ist ein Community-Node für n8n, der die Integration von OTRS-basierten Systemen in automatisierte Workflows ermöglicht. Durch die Nutzung des Generic Interface (REST-API) können Nutzer Tickets und Artikel direkt aus n8n heraus verwalten, ohne komplexen Code schreiben zu müssen. Es ist ideal für Low-Code-Automatisierungen, die OTRS, Znuny oder OTOBO mit anderen SaaS-Anwendungen verbinden.",{"systems":11406,"dependencies":11413},[11407,11409,11411],{"system_id":6511,"supported_versions":11408},[6503],{"system_id":6368,"supported_versions":11410},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":11412},[6789,6790,6791],[],[11415,11417,11420],{"title":7544,"description":11416},"Ermöglicht das Erstellen, Aktualisieren, Abrufen und Suchen von Tickets über die REST-API.",{"title":11418,"description":11419},"Artikel-Management","Unterstützt das Hinzufügen von Artikeln (Notizen\u002FE-Mails) zu bestehenden Tickets.",{"title":11421,"description":11422},"Authentifizierung","Unterstützt die Authentifizierung über Basic Auth oder Session-IDs des Generic Interface.",[],{"screenshots":11425},[],{},"ilhamakbarki",{"is_free":6462,"payment_models":11429},[],[],[],"packages\u002Fn8n-nodes-otrs",[],{"package_type":7839,"repository_url":11435,"latest_version":10893,"license":6638},"https:\u002F\u002Fgithub.com\u002Filhamakbarki\u002Fn8n-nodes-otrs",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"XiGVv4EoTRWqNT-ye03iYriP_SyiFI1dQszQ2OAg4XY",{"id":11439,"basic_info":11440,"compatibility":11445,"extension":9,"features":11449,"issues":11460,"media":11461,"meta":11463,"metrics":13,"organization_id":11464,"pricing_and_payment":11465,"related_packages":11467,"reviews":11468,"seo_and_faqs":13,"stem":11469,"sysconfig":11470,"technical_details":11471,"ui_configuration":11474,"uuid":13,"__hash__":11475},"packages\u002Fpackages\u002Fn8n-nodes-zammad.json",{"title":11441,"slug":11441,"summary":11442,"categories":11443,"full_description":11444},"n8n-nodes-zammad","Ein n8n-Community-Node für die Zammad-Integration, der automatisiertes Ticket-, Benutzer- und Organisationsmanagement ermöglicht.",[3486,6164,303,3073,2697],"Dieser n8n-Community-Node bietet eine Brücke zwischen der Workflow-Automatisierungsplattform n8n und dem Zammad-Helpdesk-System. Er ermöglicht es Benutzern, verschiedene Operationen über die Zammad-REST-API durchzuführen, einschließlich des Erstellens und Aktualisierens von Tickets, der Verwaltung von Benutzern sowie der Handhabung von Organisationen und Gruppen. Dieser Node ist besonders nützlich für Benutzer, die spezifische API-Interaktionen benötigen, die möglicherweise nicht vom nativen n8n-Zammad-Node abgedeckt werden, oder für bestehende Workflows, die auf dieser Community-Lösung basieren.",{"systems":11446,"dependencies":11448},[11447],{"system_id":6613},[],[11450,11452,11455,11458],{"title":7544,"description":11451},"Erstellen, Aktualisieren, Abrufen und Auflisten von Zammad-Tickets innerhalb von n8n-Workflows.",{"title":11453,"description":11454},"Benutzerverwaltung","Verwalten von Zammad-Benutzern, einschließlich Erstellung, Suche und Rollenzuweisung.",{"title":11456,"description":11457},"Organisations- & Gruppenverwaltung","Automatisierte Verwaltung von Organisationen und Gruppen zur Strukturierung des Supports.",{"title":7007,"description":11459},"Ermöglicht den Zugriff auf verschiedene Endpunkte der Zammad REST-API für individuelle Automatisierungen.",[],{"screenshots":11462},[],{},"k0ka",{"is_free":6462,"payment_models":11466},[],[],[],"packages\u002Fn8n-nodes-zammad",[],{"package_type":7839,"repository_url":11472,"latest_version":11473,"license":6638},"https:\u002F\u002Fgithub.com\u002Fk0ka\u002Fn8n-nodes-zammad","0.1.3",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"sVjNInXHo1ZEL1PDq5LghyRjxftQAOe1FeH1GAuBY1k",{"id":11477,"basic_info":11478,"compatibility":11483,"extension":9,"features":11487,"issues":11495,"media":11496,"meta":11498,"metrics":13,"organization_id":11499,"pricing_and_payment":11500,"related_packages":11502,"reviews":11503,"seo_and_faqs":13,"stem":11504,"sysconfig":11505,"technical_details":11506,"ui_configuration":11509,"uuid":13,"__hash__":11510},"packages\u002Fpackages\u002Fn8n-nodes-zammad-extended.json",{"title":11479,"slug":11479,"summary":11480,"categories":11481,"full_description":11482},"n8n-nodes-zammad-extended","Erweiterter n8n Community-Node für Zammad – fortgeschrittene Ticket-Filter, Artikel, Benutzer, Organisationen und Tags.",[3486,527,6153,274,2697],"Dieser n8n Community-Node bietet eine erweiterte Integration für Zammad, die über den standardmäßig integrierten Node hinausgeht. Er ermöglicht fortgeschrittene Ticket-Filterung sowie die umfassende Verwaltung von Artikeln, Benutzern, Organisationen und Tags in n8n-Workflows. Das Tool ist ideal für komplexe Automatisierungsszenarien, die einen tieferen Zugriff auf Zammad-Ressourcen erfordern, als der Standard-Node bietet.",{"systems":11484,"dependencies":11486},[11485],{"system_id":6613},[],[11488,11491,11493],{"title":11489,"description":11490},"Erweiterte Ticket-Filter","Ermöglicht die Nutzung komplexer Filterkriterien für die Suche und Auswahl von Zammad-Tickets.",{"title":11418,"description":11492},"Umfassende Funktionen zum Erstellen, Aktualisieren und Verwalten von Ticket-Artikeln.",{"title":7717,"description":11494},"Erweiterte Aktionen für die Verwaltung von Benutzern, Organisationen und Tags in Zammad.",[],{"screenshots":11497},[],{},"pageonegmbh",{"is_free":6462,"payment_models":11501},[],[],[],"packages\u002Fn8n-nodes-zammad-extended",[],{"package_type":7839,"repository_url":11507,"latest_version":11508,"license":6638},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fn8n-nodes-zammad-extended","1.1.10",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"OQ86kTriSOF68tGpTn99Xp2AeSACdea-bKOdWl8ktmo",{"id":11512,"basic_info":11513,"compatibility":11519,"extension":9,"features":11524,"issues":11534,"media":11535,"meta":11537,"metrics":13,"organization_id":11538,"pricing_and_payment":11539,"related_packages":11541,"reviews":11542,"seo_and_faqs":13,"stem":11543,"sysconfig":11544,"technical_details":11545,"ui_configuration":11547,"uuid":13,"__hash__":11548},"packages\u002Fpackages\u002Fn8n-nodes-zammad-ticket-update.json",{"title":11514,"slug":11515,"summary":11516,"categories":11517,"full_description":11518},"n8n Zammad Ticket Update Node","n8n-nodes-zammad-ticket-update","Ein von der Community beigesteuerter n8n-Node, der das Aktualisieren bestehender Tickets im Zammad ITSM-System über dessen REST-API ermöglicht.",[3486,6164,303,5601,2697],"Dieser n8n-Node bietet eine dedizierte Aktion zum Aktualisieren bestehender Tickets in Zammad. Während der offizielle n8n-Zammad-Node historisch auf das Erstellen und Abrufen fokussiert war, ermöglicht diese Erweiterung die Änderung von Ticket-Eigenschaften wie Status, Priorität, Gruppe und Besitzer. Er unterstützt zudem das Hinzufügen neuer Artikel oder Notizen zu einem Ticket, was ihn für komplexe Support-Workflows und automatisiertes Ticket-Management unverzichtbar macht. Die Installation erfolgt einfach über das n8n-Community-Node-Interface oder via npm.",{"systems":11520,"dependencies":11523},[11521],{"system_id":6613,"supported_versions":11522},[7131,7090],[],[11525,11528,11531],{"title":11526,"description":11527},"Ticket-Eigenschaften aktualisieren","Ändern von Kernfeldern des Tickets, einschließlich Titel, Status, Priorität, Gruppe und Besitzer.",{"title":11529,"description":11530},"Artikel\u002FNotizen hinzufügen","Anhängen interner oder öffentlicher Notizen und Artikel an ein Ticket während der Aktualisierung.",{"title":11532,"description":11533},"REST-API-Kompatibilität","Nutzt die Standard-REST-API von Zammad für eine zuverlässige Integration.",[],{"screenshots":11536},[],{},"obuchmann",{"is_free":6462,"payment_models":11540},[],[],[],"packages\u002Fn8n-nodes-zammad-ticket-update",[],{"package_type":7839,"repository_url":11546,"latest_version":7116,"license":6638},"https:\u002F\u002Fgithub.com\u002Fobuchmann\u002Fn8n-nodes-zammad-ticket-update",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"jbSWoT11Yheaf-zXo2lqnm-GhtvHhWeUnAoPzn7pDKE",{"id":11550,"basic_info":11551,"compatibility":11557,"extension":9,"features":11562,"issues":11575,"media":11581,"meta":11583,"metrics":13,"organization_id":11584,"pricing_and_payment":11585,"related_packages":11587,"reviews":11588,"seo_and_faqs":13,"stem":11589,"sysconfig":11590,"technical_details":11591,"ui_configuration":11593,"uuid":13,"__hash__":11594},"packages\u002Fpackages\u002Fn8n-zammad-sync-entra-user-to-zammad-user.json",{"title":11552,"slug":11553,"summary":11554,"categories":11555,"full_description":11556},"n8n Zammad Sync: Entra ID to Zammad Users","n8n-zammad-sync-entra-user-to-zammad-user","Ein n8n-Workflow zur nahtlosen Synchronisierung von Benutzern aus Microsoft Entra ID (Azure AD) nach Zammad.",[3486,6153,1965,547,5975,2697],"Dieser n8n-Workflow automatisiert die Synchronisierung von Benutzerkonten zwischen Microsoft Entra ID (ehemals Azure AD) und Zammad. Er ruft Mitglieder aus einer definierten Entra-Gruppe ab, vergleicht diese anhand der E-Mail-Adresse mit bestehenden Zammad-Benutzern und führt entsprechende Aktionen (Erstellen, Aktualisieren oder Deaktivieren) aus. Zur korrekten Funktionsweise müssen in Zammad zwei benutzerdefinierte Felder (`entra_key` vom Typ String und `entra_object_type` als Auswahlfeld) angelegt werden. Der Workflow ist ideal für IT-Abteilungen, die ihr Support-System konsistent mit dem zentralen Verzeichnisdienst halten möchten.",{"systems":11558,"dependencies":11561},[11559],{"system_id":6613,"supported_versions":11560},[7090,7091],[],[11563,11566,11569,11572],{"title":11564,"description":11565},"Benutzersynchronisierung","Synchronisiert Mitglieder einer Microsoft Entra ID-Gruppe mit Zammad-Benutzerdatensätzen.",{"title":11567,"description":11568},"Automatisches Lifecycle-Management","Erstellt, aktualisiert oder deaktiviert Benutzer in Zammad automatisch basierend auf ihrem Status in Entra ID.",{"title":11570,"description":11571},"Attribut-Mapping","Ermöglicht die Zuordnung von Entra-Attributen (E-Mail, Name, Telefon) zu Standard- oder benutzerdefinierten Zammad-Feldern.",{"title":11573,"description":11574},"API-basierte Integration","Nutzt die Microsoft Graph API und die Zammad REST-API für einen sicheren Datenaustausch.",[11576],{"source":6733,"source_url":11577,"items":11578},"https:\u002F\u002Fgithub.com\u002FSirhexalot\u002Fn8n-Zammad-Sync-Entra-User-to-Zammad-User\u002Fissues",[11579],{"title":11580,"url":11577,"state":6738},"Pagination limit: Users report issues when syncing more than 100 groups\u002Fusers due to API limits.",{"screenshots":11582},[],{},"sirhexalot",{"is_free":6462,"payment_models":11586},[],[],[],"packages\u002Fn8n-zammad-sync-entra-user-to-zammad-user",[],{"package_type":6452,"repository_url":11592,"license":6638},"https:\u002F\u002Fgithub.com\u002FSirhexalot\u002Fn8n-Zammad-Sync-Entra-User-to-Zammad-User",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"c2WdZJe6iAxuASvcfVt3x0AZYUAKpz6kJQFysC9WcJA",{"id":11596,"basic_info":11597,"compatibility":11603,"extension":9,"features":11610,"issues":11620,"media":11621,"meta":11623,"metrics":13,"organization_id":11624,"pricing_and_payment":11625,"related_packages":11627,"reviews":11628,"seo_and_faqs":13,"stem":11629,"sysconfig":11630,"technical_details":11639,"ui_configuration":11641,"uuid":13,"__hash__":11642},"packages\u002Fpackages\u002Fnotificationtransportkafka.json",{"title":11598,"slug":11599,"summary":11600,"categories":11601,"full_description":11602},"NotificationTransportKafka","notificationtransportkafka","Fügt die Möglichkeit hinzu, Ticket-Benachrichtigungen über Kafka zu versenden.",[2826,3582,2686,5205,1121,6164],"Dieses Paket erweitert das Benachrichtigungssystem von OTRS und Znuny um eine neue Transportmethode. Anstelle von oder zusätzlich zu E-Mail oder SMS können Benachrichtigungen direkt an einen Kafka-Cluster gesendet werden. Dies ermöglicht eine nahtlose Integration in moderne Daten-Pipelines, Microservices oder externe Logging- und Monitoring-Systeme. Die Konfiguration erfolgt einfach über die Systemkonfiguration (SysConfig), wo Broker-Details und Ziel-Topics hinterlegt werden können.",{"systems":11604,"dependencies":11609},[11605,11607],{"system_id":6511,"supported_versions":11606},[6370],{"system_id":6368,"supported_versions":11608},[7090],[],[11611,11614,11617],{"title":11612,"description":11613},"Kafka-Benachrichtigungstransport","Ermöglicht das Senden von Ticket-Benachrichtigungen an ein Kafka-Topic.",{"title":11615,"description":11616},"Flexible Broker-Konfiguration","Konfigurierbare Kafka-Broker-Hosts und -Ports über die Systemkonfiguration.",{"title":11618,"description":11619},"Topic-Management","Unterstützt die Definition spezifischer Kafka-Topics für verschiedene Benachrichtigungsereignisse.",[],{"screenshots":11622},[],{},"trsv",{"is_free":6462,"payment_models":11626},[],[],[],"packages\u002Fnotificationtransportkafka",[11631,11635],{"name":11632,"system_id":6368,"description":11633,"default":11634},"Notification::Transport::Kafka###Brokers","Liste der Kafka-Broker (Host:Port).","localhost:9092",{"name":11636,"system_id":6368,"description":11637,"default":11638},"Notification::Transport::Kafka###Topic","Das Standard-Kafka-Topic für Benachrichtigungen.","otrs-notifications",{"package_type":6417,"repository_url":11640,"license":6487},"http:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FNotificationTransportKafka",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"gLqm1feSxuD2Z94c1rd9Mn1wm-hIZqYLLLDBbMOrX4w",{"id":11644,"basic_info":11645,"compatibility":11651,"extension":9,"features":11655,"issues":11667,"media":11679,"meta":11681,"metrics":13,"organization_id":11682,"pricing_and_payment":11683,"related_packages":11685,"reviews":11686,"seo_and_faqs":13,"stem":11687,"sysconfig":11688,"technical_details":11689,"ui_configuration":11692,"uuid":13,"__hash__":11693},"packages\u002Fpackages\u002Fnotifyzammad.json",{"title":11646,"slug":11647,"summary":11648,"categories":11649,"full_description":11650},"notify_zammad","notifyzammad","Ein Icinga-Benachrichtigungs-Plugin zur automatisierten Verwaltung von Zammad-Tickets über die REST-API, ohne Abhängigkeit von E-Mails.",[2568,3390,527,6263,2382,3582,274,2697],"notify_zammad ist ein spezialisiertes Benachrichtigungs-Plugin für Icinga 2 (und kompatible Systeme), das direkt mit der Zammad REST-API kommuniziert. Während die Standard-Integration von Zammad oft auf dem Einlesen von E-Mails basiert, bietet dieses Tool eine wesentlich robustere und schnellere API-Anbindung. Es erstellt automatisch neue Tickets bei Monitoring-Problemen, fügt bei Statusänderungen (z. B. von Warning zu Critical) interne Notizen hinzu und schließt das Ticket selbstständig, sobald der Service wieder 'OK' meldet. Durch die Verwendung von benutzerdefinierten Feldern in Zammad wird sichergestellt, dass Benachrichtigungen immer dem korrekten Host- oder Service-Ticket zugeordnet werden.",{"systems":11652,"dependencies":11654},[11653],{"system_id":6613},[],[11656,11659,11662,11665],{"title":11657,"description":11658},"API-basiertes Ticket-Management","Erstellt, aktualisiert und schließt Tickets direkt über die Zammad REST-API, wodurch fehleranfällige E-Mail-Integrationen überflüssig werden.",{"title":11660,"description":11661},"Automatischer Lebenszyklus","Synchronisiert Monitoring-Zustände (Problem, Recovery, Acknowledgement) automatisch mit entsprechenden Aktionen im Ticket-System.",{"title":11663,"description":11664},"Präzises Ticket-Tracking","Verwendet die Zammad-Attribute 'icinga_host' und 'icinga_service', um Alarme präzise den richtigen Tickets zuzuordnen.",{"title":8214,"description":11666},"Unterstützt sowohl persönliche API-Token als auch Basic Authentication für eine sichere Verbindung.",[11668],{"source":6733,"source_url":11669,"items":11670},"https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad\u002Fissues",[11671,11675],{"title":11672,"url":11673,"state":7022,"number":11674},"Add support for Zammad API tokens","https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad\u002Fissues\u002F14",14,{"title":11676,"url":11677,"state":7022,"number":11678},"Support for custom ticket attributes","https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad\u002Fissues\u002F11",11,{"screenshots":11680},[],{},"netways",{"is_free":6462,"payment_models":11684},[],[],[],"packages\u002Fnotifyzammad",[],{"package_type":6452,"repository_url":11690,"latest_version":11691,"license":6487},"https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad","1.0.3",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Kn4fZFEo7Hvftbr4uh6Aj6X-YBz-a8nkCN8i7h9wfv4",{"id":11695,"basic_info":11696,"compatibility":11702,"extension":9,"features":11709,"issues":11718,"media":11726,"meta":11728,"metrics":13,"organization_id":13,"pricing_and_payment":11729,"related_packages":11731,"reviews":11733,"seo_and_faqs":13,"stem":11734,"sysconfig":11735,"technical_details":11736,"ui_configuration":11739,"uuid":13,"__hash__":11740},"packages\u002Fpackages\u002Fodoo-addon-otrs-somconnexio.json",{"title":11697,"slug":11698,"summary":11699,"categories":11700,"full_description":11701},"Odoo Addon OTRS Som Connexió","odoo-addon-otrs-somconnexio","Odoo-Modul zur Integration von Odoo ERP mit OTRS\u002FZnuny für die Lead-zu-Ticket-Automatisierung und Synchronisation von Bereitstellungsdaten.",[3650,1985,2686,4301,4598,2697,6164],"Dieses Odoo-Addon ermöglicht die nahtlose Integration zwischen der Odoo-ERP-Plattform und OTRS\u002FZnuny-Ticketsystemen. Es wurde speziell für die Genossenschaft Som Connexió entwickelt, um den Bereitstellungsprozess zu automatisieren, indem Odoo-Leads in Tickets umgewandelt und dynamische Felddaten über die OTRS-REST-API synchronisiert werden. Das Modul erleichtert den End-to-End-Prozess von der Lead-Akquise bis zur Service-Bereitstellung.",{"systems":11703,"dependencies":11708},[11704,11706],{"system_id":6511,"supported_versions":11705},[6503],{"system_id":6368,"supported_versions":11707},[6503,6508,6509],[],[11710,11713,11716],{"title":11711,"description":11712},"Lead-zu-Ticket-Konvertierung","Erstellt automatisch OTRS\u002FZnuny-Tickets aus Odoo-CRM-Leads für den Bereitstellungsprozess.",{"title":11714,"description":11715},"Feld-Synchronisation","Synchronisiert dynamische Felder und Bereitstellungsstatus zwischen Odoo und dem Ticketsystem.",{"title":8726,"description":11717},"Basiert auf dem OTRS Generic Interface für einen robusten Datenaustausch über REST.",[11719],{"source":7907,"source_url":11720,"items":11721},"https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fsom-connexio\u002Fodoo-somconnexio\u002F-\u002Fissues",[11722],{"title":11723,"url":11724,"state":7022,"number":11725},"Feat(cron): Activate change tariff tickets from OTRS","https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fsom-connexio\u002Fodoo-somconnexio\u002F-\u002Fmerge_requests\u002F861",861,{"screenshots":11727},[],{},{"is_free":6462,"payment_models":11730},[],[11732],"otrs-somconnexio",[],"packages\u002Fodoo-addon-otrs-somconnexio",[],{"package_type":7114,"repository_url":11737,"latest_version":11738,"license":6862},"https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fsom-connexio\u002Fodoo-somconnexio","12.0.1.0.5",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"BaE9fjYJY72rnge3Bh8qT9Obt6mzWNMTY40aJFv3qoY",{"id":11742,"basic_info":11743,"compatibility":11749,"extension":9,"features":11756,"issues":11763,"media":11764,"meta":11766,"metrics":13,"organization_id":13,"pricing_and_payment":11767,"related_packages":11769,"reviews":11770,"seo_and_faqs":13,"stem":11771,"sysconfig":11772,"technical_details":11781,"ui_configuration":11783,"uuid":13,"__hash__":11784},"packages\u002Fpackages\u002Fonetimeauthentificationlink.json",{"title":11744,"slug":11745,"summary":11746,"categories":11747,"full_description":11748},"OneTimeAuthenticationLink","onetimeauthentificationlink","Ermöglicht die Anmeldung am System über einen einmaligen Authentifizierungslink per E-Mail.",[498,4786,3054,5728],"Diese Erweiterung ermöglicht es Benutzern (Agenten und Kunden), sich über einen per E-Mail versendeten, eindeutigen Link am System anzumelden. 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Dieses Repository enthält den Quellcode der OPAR-Webanwendung, die Paket-Hosting, automatisierte Qualitätsprüfungen (Kwalitee) und eine Repository-API für Ticketsysteme bereitstellt. Es dient als primäre Anlaufstelle für Open-Source-Addons im OTRS-Ökosystem.",{"systems":11793,"dependencies":11796},[11794,11795],{"system_id":6368},{"system_id":6511},[],[11798,11801,11804,11807],{"title":11799,"description":11800},"Paket-Hosting","Zentrale Speicherung und Versionierung von .opm-Dateien für die Community.",{"title":11802,"description":11803},"Kwalitee-Prüfungen","Automatisierte Analyse der Paketqualität und Einhaltung von Perl-Code-Standards.",{"title":11805,"description":11806},"Repository-API","Bietet eine kompatible Schnittstelle für den OTRS\u002FZnuny-Paketmanager zur direkten Installation.",{"title":11808,"description":11809},"RSS-Feeds","Benachrichtigungen über neue und aktualisierte Pakete via RSS.",[11811],{"source":6733,"source_url":11812,"items":11813},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPAR\u002Fissues",[11814],{"title":11815,"url":11812},"Add support for Znuny 7 framework versions",{"screenshots":11817},[],{},{"is_free":6462,"payment_models":11820},[],[11822],"znuny4otrs-repo",[],"packages\u002Fopar",[],{"package_type":6452,"repository_url":11827,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPAR",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"KrTXIS5QZ26ow5-iBgGb0yHY7Kl8iJQpnbe0Md1l8Ts",{"id":11831,"basic_info":11832,"compatibility":11838,"extension":9,"features":11850,"issues":11863,"media":11873,"meta":11875,"metrics":13,"organization_id":13,"pricing_and_payment":11879,"related_packages":11881,"reviews":11882,"seo_and_faqs":13,"stem":11883,"sysconfig":11884,"technical_details":11885,"ui_configuration":11888,"uuid":13,"__hash__":11889},"packages\u002Fpackages\u002Fopen-ticket-ai-runtime.json",{"title":11833,"slug":11834,"summary":11835,"categories":11836,"full_description":11837},"Open Ticket AI","open-ticket-ai-runtime","Eine Open-Source KI-Middleware zur Automatisierung von Ticket-Klassifizierung, Routing und Zusammenfassung für Znuny, OTOBO und Zammad.",[203,3005,527,5461,3322,3083,2540,5451,5641,5866,3729,4339,3544,4598,214,6164],"Open Ticket AI ist eine Python-basierte On-Premise-Automatisierungs-Engine, die die Lücke zwischen traditionellen ITSM-Systemen und modernen Large Language Models (LLMs) schließt. Sie verbindet sich über APIs mit Systemen wie Znuny, OTOBO und Zammad, ruft neue Tickets ab und nutzt KI, um Kategorien und Prioritäten zu bestimmen oder Zusammenfassungen zu erstellen. Das System basiert auf einer flexiblen, Plugin-basierten Pipeline-Architektur, die eine individuelle Datenanreicherung und Routing-Logik ermöglicht. Es ist für den Betrieb in hochsicheren Umgebungen konzipiert und unterstützt vollständig lokale Inferenz.",{"systems":11839,"dependencies":11849},[11840,11842,11844,11846,11848],{"system_id":6368,"supported_versions":11841},[6508,6509,6786],{"system_id":6432,"supported_versions":11843},[6790,6791],{"system_id":6613,"supported_versions":11845},[6503,6504],{"system_id":6511,"supported_versions":11847},[6503],{"system_id":7760},[],[11851,11854,11857,11860],{"title":11852,"description":11853},"Intelligente Ticket-Klassifizierung","Weist Queues, Typen und Prioritäten automatisch basierend auf dem Ticketinhalt zu.",{"title":11855,"description":11856},"Automatisches Routing","Leitet Tickets mithilfe von KI-gesteuerter Logik an die richtige Abteilung oder den richtigen Agenten weiter.",{"title":11858,"description":11859},"Ticket-Zusammenfassung","Erstellt prägnante Zusammenfassungen langer Ticket-Threads für eine schnellere Bearbeitung.",{"title":11861,"description":11862},"Lokale & Cloud LLM Unterstützung","Funktioniert mit lokalen Modellen (Ollama, Hugging Face) für maximalen Datenschutz oder Cloud-APIs wie OpenAI.",[11864],{"source":6733,"source_url":11865,"items":11866},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai\u002Fissues",[11867,11870],{"title":11868,"url":11869,"state":7022},"Add support for Zammad API","https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai\u002Fissues\u002F125",{"title":11871,"url":11872,"state":6738},"Improve classification accuracy for German tickets","https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai\u002Fissues\u002F542",{"screenshots":11874},[],{"calls_to_action":11876},[11877],{"type":6398,"text":8282,"url":11878,"is_internal":6401},"https:\u002F\u002Fsoftoft.de\u002Fopen-ticket-ai",{"is_free":6462,"payment_models":11880},[],[],[],"packages\u002Fopen-ticket-ai-runtime",[],{"package_type":7114,"repository_url":11886,"license":6862,"latest_version":11887},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai","1.2.4",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"f3KZM0qxHFD3urHAQYtWvkmZ-de8w4tNpPrSSYlp8aU",{"id":11891,"basic_info":11892,"compatibility":11897,"extension":9,"features":11904,"issues":11910,"media":11917,"meta":11919,"metrics":13,"organization_id":6939,"pricing_and_payment":11920,"related_packages":11922,"reviews":11923,"seo_and_faqs":13,"stem":11924,"sysconfig":11925,"technical_details":11928,"ui_configuration":11930,"uuid":13,"__hash__":11931},"packages\u002Fpackages\u002Fopm-dashboardmyaccountedtimes.json",{"title":7572,"slug":11893,"summary":11894,"categories":11895,"full_description":11896},"opm-dashboardmyaccountedtimes","Dashboard-Widget zur Anzeige der abgerechneten Zeiten des aktuellen Agenten für heute, diese Woche und diesen Monat.",[1547,5681,153,5195,5651],"Dieses Paket fügt dem Dashboard ein neues Widget hinzu, das einen schnellen Überblick über die Zeiterfassungseinträge des angemeldeten Agenten bietet. Es aggregiert die Zeiten für den aktuellen Tag, die aktuelle Woche und den aktuellen Monat und hilft Agenten dabei, ihre Produktivität und Zeiterfassungsanforderungen direkt vom Haupt-Dashboard aus zu verfolgen. Es ist besonders nützlich für Umgebungen, in denen eine genaue Zeiterfassung für die Abrechnung oder das Projektmanagement erforderlich ist.",{"systems":11898,"dependencies":11903},[11899,11901],{"system_id":6511,"supported_versions":11900},[6916,6370],{"system_id":6368,"supported_versions":11902},[6370,6371,6372,6373,6374,6552],[],[11905,11908],{"title":11906,"description":11907},"Zeit-Aggregation","Zeigt die Summe der abgerechneten Zeiten für den aktuellen Tag, die aktuelle Woche und den aktuellen Monat an.",{"title":7586,"description":11909},"Integriert sich nahtlos als Widget in das Agenten-Dashboard.",[11911],{"source":6733,"source_url":11912,"items":11913},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DashboardMyAccountedTimes\u002Fissues",[11914],{"title":11915,"url":11916,"state":6738},"Feature Request: Add previous month","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DashboardMyAccountedTimes\u002Fissues\u002F1",{"screenshots":11918},[],{},{"is_free":6462,"payment_models":11921},[],[],[],"packages\u002Fopm-dashboardmyaccountedtimes",[11926],{"name":7602,"system_id":6368,"description":11927,"default":6590},"Aktiviert das Dashboard-Widget für abgerechnete Zeiten.",{"package_type":6417,"repository_url":11929,"latest_version":7361,"license":6862},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DashboardMyAccountedTimes",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ZTuWYNI7UHF2AEqB93bos0oXsLlLN1achDnjcjPyLbQ",{"id":11933,"basic_info":11934,"compatibility":11940,"extension":9,"features":11945,"issues":11955,"media":11956,"meta":11958,"metrics":13,"organization_id":6939,"pricing_and_payment":11959,"related_packages":11961,"reviews":11962,"seo_and_faqs":13,"stem":11963,"sysconfig":11964,"technical_details":11965,"ui_configuration":11968,"uuid":13,"__hash__":11969},"packages\u002Fpackages\u002Fopm-dynamicfieldotoboagents.json",{"title":11935,"slug":11936,"summary":11937,"categories":11938,"full_description":11939},"DynamicFieldOTOBOAgents","opm-dynamicfieldotoboagents","Dynamisches Feld zur Auswahl von OTOBO-Agenten mit Filteroptionen für Gruppen und Rollen.",[1846,163,6153,93,5661],"Dieses Paket fügt OTOBO einen neuen dynamischen Feldtyp 'OTOBOAgent' hinzu. 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Für bestehende Installationen bietet OTOBO 11 einen Konsolenbefehl (Admin::DynamicField::IntegrateOTOBOAgentDynamicFields), um Daten aus diesem Paket in den neuen Standard zu migrieren.",{"systems":11941,"dependencies":11944},[11942],{"system_id":6432,"supported_versions":11943},[6714,6653],[],[11946,11949,11952],{"title":11947,"description":11948},"Agenten-Auswahl","Ermöglicht die Auswahl von System-Agenten direkt in einem dynamischen Feld.",{"title":11950,"description":11951},"Filterung nach Gruppen\u002FRollen","Die Liste der auswählbaren Agenten kann auf bestimmte Gruppen oder Rollen eingeschränkt werden.",{"title":11953,"description":11954},"Mehrfachauswahl","Unterstützt die Auswahl mehrerer Agenten in einem einzigen Feld.",[],{"screenshots":11957},[],{},{"is_free":6462,"payment_models":11960},[],[],[],"packages\u002Fopm-dynamicfieldotoboagents",[],{"package_type":6417,"repository_url":11966,"latest_version":11967,"license":6862},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DynamicFieldOTOBOAgents","10.0.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"25mFEcJu7j4tDPgVGlXASNmlRbR8GuZsfCdASfgApaQ",{"id":11971,"basic_info":11972,"compatibility":11978,"extension":9,"features":11987,"issues":11997,"media":12006,"meta":12008,"metrics":13,"organization_id":6939,"pricing_and_payment":12009,"related_packages":12011,"reviews":12012,"seo_and_faqs":13,"stem":12017,"sysconfig":12018,"technical_details":12019,"ui_configuration":12020,"uuid":13,"__hash__":12021},"packages\u002Fpackages\u002Fopm-installer.json",{"title":11973,"slug":11974,"summary":11975,"categories":11976,"full_description":11977},"OPM-Installer","opm-installer","Ein Kommandozeilen-Tool für Znuny, OTOBO und OTRS, das die Installation von OPM-Paketen automatisiert und deren Abhängigkeiten auflöst.",[942,3936,1656,527,1738,3769,6164,1698],"Der OPM-Installer ist ein leistungsstarkes Kommandozeilen-Tool (CLI) zur Verwaltung von OPM-Dateien (OTRS Package Manager) für Znuny, OTOBO und die OTRS Community Edition. Sein Hauptvorteil gegenüber der integrierten Web-Oberfläche ist die Fähigkeit, Paketabhängigkeiten automatisch aufzulösen, herunterzuladen und aus dem Open Package Archive (OPAR) oder eigenen Repositories zu installieren. Dies macht ihn zu einem unverzichtbaren Werkzeug für Systemadministratoren, die Installationen automatisieren, Multi-Node-Umgebungen verwalten oder das Paketmanagement in CI\u002FCD-Workflows integrieren möchten. Das Tool ist in Perl geschrieben und kann flexibel an verschiedene Ticketsystem-Backends angepasst werden.",{"systems":11979,"dependencies":11986},[11980,11982,11984],{"system_id":6368,"supported_versions":11981},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":11983},[6789,6790,6791],{"system_id":6511,"supported_versions":11985},[6783,6503],[],[11988,11991,11994],{"title":11989,"description":11990},"Kommandozeilen-Installation","Ermöglicht die Installation von Paketen direkt über das Terminal, ohne die Web-GUI zu verwenden.",{"title":11992,"description":11993},"Abhängigkeitsauflösung","Identifiziert und installiert automatisch benötigte Unterpakete aus dem OPAR oder lokalen Quellen.",{"title":11995,"description":11996},"OPAR-Integration","Direkter Zugriff auf das Open Package Archive (OPAR) für die Suche und Installation von Erweiterungen.",[11998],{"source":6733,"source_url":11999,"items":12000},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Installer\u002Fissues",[12001,12004],{"title":12002,"url":12003,"state":7022},"Support for OTOBO 11","https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Installer\u002Fissues\u002F11",{"title":12005,"url":11999,"state":6738},"Improve error handling for network timeouts",{"screenshots":12007},[],{},{"is_free":6462,"payment_models":12010},[],[],[12013],{"quote":12014,"role":12015,"source_url":12016},"Ein leistungsstarkes Tool, das eine bedeutende Lücke im OTRS\u002FZnuny-Ökosystem für die Automatisierung schließt.","Community Administrator","https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Installer","packages\u002Fopm-installer",[],{"package_type":6452,"repository_url":12016,"latest_version":7923,"license":6820},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"kRSGU_UZ9q_jCXogC9x7rc3RjdapkgsO0FkHc2JkyK4",{"id":12023,"basic_info":12024,"compatibility":12030,"extension":9,"features":12037,"issues":12047,"media":12048,"meta":12050,"metrics":13,"organization_id":6939,"pricing_and_payment":12051,"related_packages":12053,"reviews":12055,"seo_and_faqs":13,"stem":12056,"sysconfig":12057,"technical_details":12058,"ui_configuration":12060,"uuid":13,"__hash__":12061},"packages\u002Fpackages\u002Fopm-lockonread.json",{"title":12025,"slug":12026,"summary":12027,"categories":12028,"full_description":12029},"LockOnRead","opm-lockonread","Sperrt ein Ticket automatisch, sobald ein Agent die Ticket-Zoom-Ansicht öffnet.",[3035,5621,527,153,5511],"Das LockOnRead-Add-on für Znuny und OTRS verbessert die Effizienz im Support-Alltag, indem es Tickets automatisch sperrt, sobald ein Agent sie in der Zoom-Ansicht öffnet. In Standard-Installationen müssen Agenten Tickets oft manuell sperren oder erst eine Aktion (wie eine Antwort) ausführen, bevor die Sperre gesetzt wird. Dies führt häufig dazu, dass zwei Agenten gleichzeitig dasselbe Ticket lesen und mit der Bearbeitung beginnen. LockOnRead eliminiert dieses Risiko, indem es die Sperre sofort beim Öffnen setzt, sofern das Ticket noch frei ist. Dies spart Zeit und verhindert inkonsistente Kommunikation mit dem Kunden.",{"systems":12031,"dependencies":12036},[12032,12034],{"system_id":6368,"supported_versions":12033},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":12035},[6370],[],[12038,12041,12044],{"title":12039,"description":12040},"Automatisches Sperren beim Lesen","Sperrt das Ticket automatisch für den aktuellen Agenten, sobald die Detailansicht (Zoom) geöffnet wird.",{"title":12042,"description":12043},"Vermeidung von Doppelarbeit","Verhindert, dass mehrere Agenten gleichzeitig an demselben Ticket arbeiten, ohne es zu merken.",{"title":12045,"description":12046},"Intelligente Sperrlogik","Die Funktion greift nur, wenn das Ticket zum Zeitpunkt des Aufrufs noch nicht gesperrt ist.",[],{"screenshots":12049},[],{},{"is_free":6462,"payment_models":12052},[],[12054],"opm-quickclose",[],"packages\u002Fopm-lockonread",[],{"package_type":6417,"repository_url":12059,"latest_version":7361,"license":6862},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-LockOnRead",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"YwmcYUgMQDxeBXWdu6F6A-YOIv-HQ-0GpzO6gDs3mUM",{"id":12063,"basic_info":12064,"compatibility":12070,"extension":9,"features":12079,"issues":12089,"media":12090,"meta":12092,"metrics":13,"organization_id":6939,"pricing_and_payment":12093,"related_packages":12095,"reviews":12097,"seo_and_faqs":13,"stem":12098,"sysconfig":12099,"technical_details":12100,"ui_configuration":12103,"uuid":13,"__hash__":12104},"packages\u002Fpackages\u002Fopm-maker-command-sopm.json",{"title":12065,"slug":12066,"summary":12067,"categories":12068,"full_description":12069},"OPM-Maker-Command-sopm","opm-maker-command-sopm","Kommandozeilen-Tool zur automatischen Generierung von .sopm-Paketmanifesten aus einer dist.json-Datei für Znuny, OTOBO und OTRS.",[1708,3798,5076,942,4026,3946,676],"OPM-Maker-Command-sopm ist ein spezialisiertes Kommandozeilen-Tool für Entwickler im OTRS-, Znuny- und OTOBO-Ökosystem. Als Erweiterung für das OPM::Maker-Framework (opmbuild) automatisiert es die Erstellung der XML-basierten .sopm-Manifestdateien. Entwickler können Paketinformationen, Abhängigkeiten und Dateilisten in einer einfach zu pflegenden dist.json-Datei definieren, woraus das Tool ein valides Manifest generiert. Dies reduziert manuelle Fehler bei der XML-Bearbeitung und beschleunigt den CI\u002FCD-Workflow für Ticket-System-Addons.",{"systems":12071,"dependencies":12078},[12072,12074,12076],{"system_id":6368,"supported_versions":12073},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6432,"supported_versions":12075},[6714,6653,6654],{"system_id":6511,"supported_versions":12077},[6916,6370],[],[12080,12083,12086],{"title":12081,"description":12082},"Automatisierte SOPM-Erstellung","Erzeugt automatisch die .sopm-Manifestdatei aus einer dist.json-Metadatendatei.",{"title":12084,"description":12085},"Metadaten-Extraktion","Extrahiert Metadaten, Abhängigkeiten und Dateilisten aus einer zentralen JSON-Konfiguration.",{"title":12087,"description":12088},"Multi-System-Kompatibilität","Unterstützt den Build-Prozess für Znuny, OTOBO und OTRS Community Edition.",[],{"screenshots":12091},[],{},{"is_free":6462,"payment_models":12094},[],[12096],"opm-maker",[],"packages\u002Fopm-maker-command-sopm",[],{"package_type":6452,"repository_url":12101,"latest_version":12102,"license":6820},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Maker-Command-sopm","1.2.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"_at3DUWmoxjM-jfyVQ0Q1rkFeH-0t8rhc7dpgTS6d9g",{"id":12106,"basic_info":12107,"compatibility":12112,"extension":9,"features":12121,"issues":12130,"media":12141,"meta":12143,"metrics":13,"organization_id":6525,"pricing_and_payment":12144,"related_packages":12146,"reviews":12147,"seo_and_faqs":13,"stem":12153,"sysconfig":12154,"technical_details":12164,"ui_configuration":12167,"uuid":13,"__hash__":12168},"packages\u002Fpackages\u002Fopm-multismtp.json",{"title":11228,"slug":12108,"summary":12109,"categories":12110,"full_description":12111},"opm-multismtp","Ermöglicht die Konfiguration mehrerer SMTP-Server für den E-Mail-Versand, wobei der passende Server basierend auf der Absenderadresse ausgewählt wird.",[5026,1906,3419,1946],"MultiSMTP erweitert die Standard-E-Mail-Funktionen von Znuny und OTRS, indem es die Verwendung verschiedener SMTP-Server für unterschiedliche Absenderadressen ermöglicht. Dies ist besonders nützlich für Dienstleister, die mehrere Domains verwalten und sicherstellen müssen, dass E-Mails über den korrekten Mailserver versendet werden, um Spam-Markierungen zu vermeiden (SPF\u002FDKIM-Konformität). Es enthält eine Administrationsoberfläche zur Verwaltung der Zuordnungen und unterstützt verschiedene Verschlüsselungsmethoden.",{"systems":12113,"dependencies":12120},[12114,12116,12118],{"system_id":6368,"supported_versions":12115},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6511,"supported_versions":12117},[6370],{"system_id":6876,"supported_versions":12119},[6370],[],[12122,12124,12127],{"title":11244,"description":12123},"Definieren und verwenden Sie verschiedene SMTP-Server für jede System-E-Mail-Adresse.",{"title":12125,"description":12126},"Absenderbasiertes Routing","Wählt automatisch den Postausgangsserver basierend auf der Absenderadresse aus.",{"title":12128,"description":12129},"Verschlüsselungsunterstützung","Unterstützt einfaches SMTP, SMTPS und SMTPTLS für eine sichere Kommunikation.",[12131],{"source":6733,"source_url":12132,"items":12133},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP\u002Fissues",[12134,12138],{"title":12135,"url":12136,"state":6738,"number":12137},"Incorrect token being used for OAuth2","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP\u002Fissues\u002F17",17,{"title":12139,"url":12140,"state":7022,"number":1669},"Problems with auto responses","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP\u002Fissues\u002F5",{"screenshots":12142},[],{},{"is_free":6462,"payment_models":12145},[],[11822],[12148],{"quote":12149,"role":8886,"context":12150,"source_label":3768,"source_url":12151,"date":12152},"Sehr nützliches Paket! Vielen Dank!","OPAR Package Review","https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FMultiSMTP","2011-08-30","packages\u002Fopm-multismtp",[12155,12158,12161],{"name":12156,"system_id":6368,"description":12157,"default":8352},"MultiSMTP::Debug","Aktiviert oder deaktiviert das Debug-Logging für MultiSMTP.",{"name":12159,"system_id":6368,"description":12160,"default":6590},"MultiSMTP::UseFallback","Verwendet die Standard-SMTP-Einstellungen des Systems, wenn keine spezifische Zuordnung gefunden wird.",{"name":12162,"system_id":6368,"description":12163,"default":8352},"MultiSMTP::UseSenderFromMail","Verwendet die 'Von'-Adresse der E-Mail anstelle der Systemadresse, um den SMTP-Server zu bestimmen.",{"package_type":6417,"repository_url":12165,"latest_version":12166,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP","6.3.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"2CFBJXu1u97NNl5vZjHkW_VS9a3c-6TrUKYry19j9YU",{"id":12170,"basic_info":12171,"compatibility":12177,"extension":9,"features":12183,"issues":12194,"media":12201,"meta":12203,"metrics":13,"organization_id":6939,"pricing_and_payment":12204,"related_packages":12206,"reviews":12207,"seo_and_faqs":13,"stem":12208,"sysconfig":12209,"technical_details":12210,"ui_configuration":12213,"uuid":13,"__hash__":12214},"packages\u002Fpackages\u002Fopm-parser.json",{"title":12172,"slug":12173,"summary":12174,"categories":12175,"full_description":12176},"OPM-Parser","opm-parser","Eine Perl-Bibliothek zum Parsen von OTRS-, Znuny- und OTOBO-Paketdateien (.opm), die programmatischen Zugriff auf Metadaten und Inhalte ermöglicht.",[4026,3798,3936,1688,3956,1309,1698,2697],"OPM-Parser ist ein spezialisiertes Perl-Modul für den Umgang mit dem .opm-Format (OTRS Package Manager). Es wird von Entwicklern verwendet, um Tools rund um die ITSM-Ökosysteme von OTRS, Znuny und OTOBO zu erstellen. Die Bibliothek kann Metadaten wie Versionierung, Herstellerinformationen und Abhängigkeiten sowie die eigentlichen Quellcodedateien extrahieren, die in der XML-basierten OPM-Struktur enthalten sind. Es ist eine Kernkomponente für automatisierte Tests, Paket-Repositories und Deployment-Skripte in der Perl-basierten ITSM-Welt. Das Modul ist auf CPAN verfügbar und wird aktiv gepflegt.",{"systems":12178,"dependencies":12182},[12179,12180,12181],{"system_id":6368},{"system_id":6432},{"system_id":6511},[],[12184,12186,12189,12191],{"title":12084,"description":12185},"Liest Name, Version, Hersteller und Beschreibung direkt aus OPM-Dateien aus.",{"title":12187,"description":12188},"Datei-Extraktion","Programmatisches Extrahieren und Speichern von im Paket enthaltenen Dateien.",{"title":11097,"description":12190},"Identifiziert benötigte Framework-Versionen und andere Paketabhängigkeiten.",{"title":12192,"description":12193},"XML-Parsing","Robuste Verarbeitung der XML-Struktur, die in OPM-Dateien verwendet wird.",[12195],{"source":6733,"source_url":12196,"items":12197},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Parser\u002Fissues",[12198],{"title":12199,"url":12200,"state":7022},"Add support for OTOBO?","https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Parser\u002Fissues\u002F1",{"screenshots":12202},[],{},{"is_free":6462,"payment_models":12205},[],[],[],"packages\u002Fopm-parser",[],{"package_type":6452,"repository_url":12211,"latest_version":12212,"license":6820},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Parser","1.10",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"vTtATPleSEJLa6FbPg4Ccb2UW6Ge7nYVqx2STjzyAgk",{"id":12216,"basic_info":12217,"compatibility":12222,"extension":9,"features":12231,"issues":12244,"media":12251,"meta":12253,"metrics":13,"organization_id":6939,"pricing_and_payment":12254,"related_packages":12256,"reviews":12257,"seo_and_faqs":13,"stem":12264,"sysconfig":12265,"technical_details":12273,"ui_configuration":12275,"uuid":13,"__hash__":12276},"packages\u002Fpackages\u002Fopm-quickclose.json",{"title":12218,"slug":12054,"summary":12219,"categories":12220,"full_description":12221},"QuickClose","Fügt ein Dropdown-Menü hinzu, um Tickets mit einem Klick über vordefinierte Vorlagen für Artikel und Status zu schließen.",[5621,4262,5362,4417,6164],"QuickClose ist eine Erweiterung für Znuny, OTOBO und OTRS Community Edition, die den Workflow beim Schließen von Tickets massiv beschleunigt. Wenn Agenten häufig Tickets mit ähnlichen Inhalten schließen müssen, ist der Standardprozess (Klick auf Schließen, Fenster abwarten, Text eingeben, Bestätigen) oft zeitraubend. QuickClose fügt der Ticket-Zoom-Ansicht ein Dropdown-Menü hinzu, das vordefinierte Vorlagen enthält. Mit nur einem Klick wird das Ticket geschlossen, ein Artikel mit dem hinterlegten Text erstellt und der Status sowie optional die Queue aktualisiert. Die Konfiguration erfolgt flexibel über den Admin-Bereich oder die Systemkonfiguration.",{"systems":12223,"dependencies":12230},[12224,12226,12228],{"system_id":6511,"supported_versions":12225},[6783,6503],{"system_id":6368,"supported_versions":12227},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":12229},[6789,6790],[],[12232,12235,12238,12241],{"title":12233,"description":12234},"Ein-Klick-Schließen","Fügt ein Dropdown-Menü in der Ticket-Zoom-Ansicht hinzu, um Tickets mit einem Klick zu schließen.",{"title":12236,"description":12237},"Vordefinierte Vorlagen","Ermöglicht die Definition von Vorlagen für Artikeltext, Artikeltyp und Ticketstatus.",{"title":12239,"description":12240},"AJAX-Integration","Nutzt AJAX-Aufrufe für eine schnelle Verarbeitung ohne Neuladen der Seite.",{"title":12242,"description":12243},"Queue-Verschiebung","Unterstützt das Verschieben von Tickets in andere Queues während des Schließvorgangs.",[12245],{"source":6733,"source_url":12246,"items":12247},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-QuickClose\u002Fissues",[12248],{"title":12249,"url":12250,"state":7022},"Fix error when using QuickClose with pending state","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-QuickClose\u002Fissues\u002F1",{"screenshots":12252},[],{},{"is_free":6462,"payment_models":12255},[],[],[12258,12262],{"quote":12259,"role":8886,"source_label":3768,"source_url":12260,"date":12261},"Perfekt, genau das was ich gesucht habe.","https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FQuickClose","2013-06-15",{"quote":12263,"role":8886,"source_label":3768,"source_url":12260,"date":12261},"Dies ist eine wirklich praktische Ergänzung für OTRS.","packages\u002Fopm-quickclose",[12266,12270],{"name":12267,"system_id":6368,"description":12268,"default":12269},"QuickClose::Templates","Definiert die Vorlagen für QuickClose (Inhalt, Status, Typ).","{}",{"name":12271,"system_id":6368,"description":12272,"default":6590},"QuickClose::FrontendModule###Registration","Aktiviert oder deaktiviert das QuickClose-Modul im Frontend.",{"package_type":6417,"repository_url":12274,"latest_version":11312,"license":6862},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-QuickClose",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"yUQ2s4d1KyeMLPstQmcy57-tVRoan7T0dMXwWo-BcIw",{"id":12278,"basic_info":12279,"compatibility":12285,"extension":9,"features":12291,"issues":12300,"media":12305,"meta":12307,"metrics":13,"organization_id":6939,"pricing_and_payment":12308,"related_packages":12310,"reviews":12311,"seo_and_faqs":13,"stem":12312,"sysconfig":12313,"technical_details":12314,"ui_configuration":12316,"uuid":13,"__hash__":12317},"packages\u002Fpackages\u002Fopm-repository.json",{"title":12280,"slug":12281,"summary":12282,"categories":12283,"full_description":12284},"OPM-Repository","opm-repository","Eine Perl-Bibliothek zum Parsen und Verwalten von OPM-Repository-XML-Dateien für Znuny, OTOBO und OTRS.",[4026,3798,4558,3956,3283,1309,2697,1698],"OPM-Repository ist eine Perl-Bibliothek (verfügbar auf CPAN als OPM::Repository), die speziell für Entwickler und Administratoren entwickelt wurde, die mit Paket-Repositories für Znuny, OTOBO oder OTRS arbeiten. Das Modul ermöglicht das programmatische Einlesen von Repository-Indexdateien, das Auflisten verfügbarer Pakete und das Filtern nach bestimmten Kriterien wie der Framework-Kompatibilität. Dies ist besonders nützlich für den Aufbau eigener Add-on-Server, automatisierte Deployment-Pipelines oder Tools zur Überprüfung von Paketabhängigkeiten.",{"systems":12286,"dependencies":12290},[12287,12288,12289],{"system_id":6368},{"system_id":6432},{"system_id":6511},[],[12292,12295,12298],{"title":12293,"description":12294},"Repository-XML parsen","Liest und verarbeitet die XML-Indexdateien (z. B. otrs.xml oder otobo.xml) von Paket-Repositories.",{"title":12296,"description":12297},"Paketsuche","Ermöglicht das Suchen nach spezifischen Paketen basierend auf Name und Framework-Version innerhalb eines Repositories.",{"title":12084,"description":12299},"Extrahiert detaillierte Metadaten wie Version, Autor und Abhängigkeiten direkt aus der Repository-Quelle.",[12301],{"source":6733,"source_url":12302,"items":12303},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Repository\u002Fissues",[12304],{"title":7251,"url":12302},{"screenshots":12306},[],{},{"is_free":6462,"payment_models":12309},[],[],[],"packages\u002Fopm-repository",[],{"package_type":6452,"repository_url":12315,"latest_version":6699,"license":6820},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Repository",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"epTdE0JBLa5it1uyxu2p6Z2GoqACg2K0gbGm7aL61Rw",{"id":12319,"basic_info":12320,"compatibility":12326,"extension":9,"features":12335,"issues":12345,"media":12351,"meta":12353,"metrics":13,"organization_id":6939,"pricing_and_payment":12354,"related_packages":12356,"reviews":12358,"seo_and_faqs":13,"stem":12359,"sysconfig":12360,"technical_details":12365,"ui_configuration":12368,"uuid":13,"__hash__":12369},"packages\u002Fpackages\u002Fopm-showqueuecomment.json",{"title":12321,"slug":12322,"summary":12323,"categories":12324,"full_description":12325},"ShowQueueComment","opm-showqueuecomment","Zeigt das Kommentarfeld der Queue in den Ticket-Erstellungsmasken an, sobald eine Queue ausgewählt wird, um Agenten queue-spezifische Anweisungen zu geben.",[4379,5481,5826,133,1091,6164,1668],"Das Add-on 'ShowQueueComment' verbessert den Workflow bei der Ticketerstellung, indem es das Kommentarfeld einer Queue direkt in den Erstellungsmasken (Telefon und E-Mail) anzeigt. Sobald ein Agent eine Queue auswählt, wird der hinterlegte Kommentar eingeblendet. Dies ist ideal, um Agenten an spezifische Anforderungen, Pflichtfelder oder Prozesse zu erinnern, die nur für diese eine Queue gelten. Während Znuny ab Version 6.1 ähnliche Funktionen im Kern integriert hat, bietet dieses Paket eine bewährte Lösung für ältere OTRS-Versionen und spezifische OTOBO-Installationen.",{"systems":12327,"dependencies":12334},[12328,12330,12332],{"system_id":6511,"supported_versions":12329},[6782,6783,6503],{"system_id":6368,"supported_versions":12331},[6503,6504,6505,6506,6507,6508],{"system_id":6432,"supported_versions":12333},[6789,6790],[],[12336,12339,12342],{"title":12337,"description":12338},"Automatische Kommentaranzeige","Zeigt den Kommentar der Queue sofort an, sobald diese in den Masken für neue Telefon- oder E-Mail-Tickets ausgewählt wird.",{"title":12340,"description":12341},"Unterstützung für Telefon- & E-Mail-Tickets","Unterstützt sowohl die Erstellung von Telefon- als auch E-Mail-Tickets im Agenten-Interface.",{"title":12343,"description":12344},"Queue-spezifische Anweisungen","Ermöglicht es, wichtige queue-spezifische Anweisungen oder Checklisten direkt im Sichtfeld des Agenten zu platzieren.",[12346],{"source":6733,"source_url":12347,"items":12348},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-ShowQueueComment\u002Fissues",[12349],{"title":12350,"url":12347},"No open public issues reported on GitHub.",{"screenshots":12352},[],{},{"is_free":6462,"payment_models":12355},[],[12357,12054],"opm-ticketoverviewhooked",[],"packages\u002Fopm-showqueuecomment",[12361,12364],{"name":12362,"system_id":6368,"description":12363,"default":6590},"ShowQueueComment###Active","Aktiviert oder deaktiviert das Modul ShowQueueComment.",{"name":12362,"system_id":6432,"description":12363,"default":6590},{"package_type":6417,"repository_url":12366,"latest_version":12367,"license":6862},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-ShowQueueComment","10.0.2 (OTOBO) \u002F 6.0.1 (Znuny\u002FOTRS)",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"YcEnu9nvVGqjxq1fT70McvK4Uyq5OrLwdvTA1azameI",{"id":12371,"basic_info":12372,"compatibility":12377,"extension":9,"features":12384,"issues":12393,"media":12398,"meta":12400,"metrics":13,"organization_id":6939,"pricing_and_payment":12401,"related_packages":12403,"reviews":12404,"seo_and_faqs":13,"stem":12405,"sysconfig":12406,"technical_details":12413,"ui_configuration":12415,"uuid":13,"__hash__":12416},"packages\u002Fpackages\u002Fopm-ticketoverviewhooked.json",{"title":12373,"slug":12357,"summary":12374,"categories":12375,"full_description":12376},"TicketOverviewHooked","Ermöglicht das Einfärben von Ticket-Zeilen in der Übersicht und im Dashboard basierend auf Ticket-Attributen.",[5561,1081,5826,1547,1668,5511],"Diese Erweiterung bietet Hooks für die Ticket-Übersicht (Small-Ansicht) und das Agenten-Dashboard von Znuny und OTRS. Sie ermöglicht es Administratoren, Tabellenzeilen basierend auf Ticket-Daten (z. B. Priorität, Status, Queue) spezifische CSS-Klassen zuzuweisen. Durch das Hinzufügen von benutzerdefiniertem CSS zum System können diese Klassen verwendet werden, um bestimmte Tickets visuell hervorzuheben (z. B. rote Zeilen für Eskalationen), was den Workflow für Agenten erheblich verbessert.",{"systems":12378,"dependencies":12383},[12379,12381],{"system_id":6368,"supported_versions":12380},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":12382},[6370],[],[12385,12388,12390],{"title":12386,"description":12387},"Zeileneinfärbung","Ermöglicht das Einfärben von Tabellenzeilen basierend auf Ticket-Attributen wie Priorität, Status oder Queue.",{"title":7681,"description":12389},"Funktioniert sowohl in der Ticket-Übersicht (Small-Ansicht) als auch im Agenten-Dashboard.",{"title":12391,"description":12392},"SysConfig-gesteuert","Die Regeln für die Zuweisung von CSS-Klassen lassen sich bequem über die SysConfig definieren.",[12394],{"source":6733,"source_url":12395,"items":12396},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-TicketOverviewHooked\u002Fissues",[12397],{"title":8786,"url":12395,"state":6738},{"screenshots":12399},[],{},{"is_free":6462,"payment_models":12402},[],[],[],"packages\u002Fopm-ticketoverviewhooked",[12407,12410],{"name":12408,"system_id":6368,"description":12409},"TicketOverviewHooked###TicketOverviewHooked","Konfiguration für die Hooks in der Ticket-Übersicht.",{"name":12411,"system_id":6368,"description":12412},"TicketOverviewHooked###DashboardTicketOverviewHooked","Konfiguration für die Hooks im Dashboard.",{"package_type":6417,"repository_url":12414,"latest_version":7361,"license":6862},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-TicketOverviewHooked",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"3ZVckzsTV7_-KEfmZegNLRe_iFKOvNlXKm4mY8U9SDg",{"id":12418,"basic_info":12419,"compatibility":12425,"extension":9,"features":12431,"issues":12444,"media":12445,"meta":12447,"metrics":13,"organization_id":6939,"pricing_and_payment":12448,"related_packages":12450,"reviews":12451,"seo_and_faqs":13,"stem":12452,"sysconfig":12453,"technical_details":12454,"ui_configuration":12457,"uuid":13,"__hash__":12458},"packages\u002Fpackages\u002Fopm-validate.json",{"title":12420,"slug":12421,"summary":12422,"categories":12423,"full_description":12424},"OPM-Validate","opm-validate","Ein Perl-basiertes Tool zur Validierung von OTRS Package Manager (.opm) Dateien für Znuny, OTOBO und OTRS.",[1698,3798,6005,4359,4026],"OPM-Validate ist ein spezialisiertes Dienstprogramm für Entwickler und Maintainer von ITSM-Erweiterungen. Es bietet sowohl eine Befehlszeilenschnittstelle als auch eine Perl-Bibliothek zur Überprüfung der Integrität und Korrektheit von .opm-Dateien, die von Znuny, OTOBO und der OTRS Community Edition verwendet werden. Das Tool prüft das Vorhandensein obligatorischer XML-Tags (wie Name, Version, Framework und Description), validiert die XML-Struktur und hilft, häufige Paketierungsfehler vor der Verteilung zu vermeiden. Es ist ein wesentlicher Bestandteil des Qualitätssicherungsprozesses für OPAR (OPM Package Archive) Mitwirkende.",{"systems":12426,"dependencies":12430},[12427,12428,12429],{"system_id":6368},{"system_id":6432},{"system_id":6511},[],[12432,12435,12438,12441],{"title":12433,"description":12434},"XML-Strukturvalidierung","Stellt sicher, dass die .opm-Datei wohlgeformtes XML ist und den Standards der Ticket-Systeme entspricht.",{"title":12436,"description":12437},"Pflichtfeld-Prüfung","Überprüft das Vorhandensein obligatorischer Metadaten-Tags wie Name, Version, Framework und Beschreibung.",{"title":12439,"description":12440},"Framework-Kompatibilitätsprüfung","Validiert, ob die angegebenen Framework-Versionen (z. B. 6.0.x) korrekt formatiert und logisch sind.",{"title":12442,"description":12443},"CLI- & Bibliotheks-Unterstützung","Kann als eigenständiges Kommandozeilen-Tool oder als Perl-Bibliothek in Build-Pipelines integriert werden.",[],{"screenshots":12446},[],{},{"is_free":6462,"payment_models":12449},[],[12096,12173],[],"packages\u002Fopm-validate",[],{"package_type":6452,"repository_url":12455,"latest_version":12456,"license":6820},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Validate","1.13",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"l2hc8V_gMehd6EsjKtQAigYekeGuBoQHI9iicU-tCbc",{"id":12460,"basic_info":12461,"compatibility":12467,"extension":9,"features":12473,"issues":12483,"media":12484,"meta":12486,"metrics":13,"organization_id":6939,"pricing_and_payment":12487,"related_packages":12489,"reviews":12490,"seo_and_faqs":13,"stem":12491,"sysconfig":12492,"technical_details":12493,"ui_configuration":12495,"uuid":13,"__hash__":12496},"packages\u002Fpackages\u002Fopminstaller.json",{"title":12462,"slug":12463,"summary":12464,"categories":12465,"full_description":12466},"OPM::Installer","opminstaller","Kommandozeilen-Tool und Perl-API zur Installation von OPM-Paketen in Znuny, OTOBO und OTRS.",[942,527,4026,3798,93,1698],"OPM::Installer bietet eine Programmschnittstelle und ein Kommandozeilen-Tool zur Verwaltung von OTRS Package Manager (.opm) Dateien. Es ermöglicht automatisierte Deployments und die Verwaltung von Erweiterungen für Znuny, OTOBO und OTRS Community Edition, ohne den webbasierten Paket-Manager nutzen zu müssen. Dies ist besonders nützlich für CI\u002FCD-Pipelines und serverseitige Automatisierung.",{"systems":12468,"dependencies":12472},[12469,12470,12471],{"system_id":6368},{"system_id":6432},{"system_id":6511},[],[12474,12477,12480],{"title":12475,"description":12476},"CLI-Installation","Installieren Sie .opm-Dateien direkt über das Terminal mit dem mitgelieferten Skript.",{"title":12478,"description":12479},"Perl-API","Integrieren Sie die Paketverwaltung direkt in eigene Perl-Skripte und Automatisierungsworkflows.",{"title":12481,"description":12482},"Remote-Unterstützung","Installieren Sie Pakete aus lokalen Dateien oder direkt von einer URL.",[],{"screenshots":12485},[],{},{"is_free":6462,"payment_models":12488},[],[12096],[],"packages\u002Fopminstaller",[],{"package_type":6452,"repository_url":12494,"latest_version":7923,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Installer",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"mL3gIuwX1lw-J0YFhBtZE7rWdyf8E0MoXMZ6yw37-aw",{"id":12498,"basic_info":12499,"compatibility":12505,"extension":9,"features":12514,"issues":12524,"media":12525,"meta":12527,"metrics":13,"organization_id":6939,"pricing_and_payment":12528,"related_packages":12530,"reviews":12531,"seo_and_faqs":13,"stem":12532,"sysconfig":12533,"technical_details":12534,"ui_configuration":12537,"uuid":13,"__hash__":12538},"packages\u002Fpackages\u002Fopmmakercommanddepcheck.json",{"title":12500,"slug":12501,"summary":12502,"categories":12503,"full_description":12504},"OPM::Maker::Command::depcheck","opmmakercommanddepcheck","Ein Kommandozeilen-Werkzeug für Entwickler, um zu prüfen, ob alle in einer OPM-Paketdatei definierten Abhängigkeiten auf dem Zielsystem korrekt installiert sind.",[3798,1708,942,4026,1728],"OPM::Maker::Command::depcheck ist ein Entwickler-Werkzeug zur Optimierung der Erstellung und Validierung von OPM-Dateien (OTRS Package Manager). Als Plugin für die OPM::Maker-Suite ermöglicht es Entwicklern die automatische Überprüfung, ob alle in einer .sopm-Datei definierten Abhängigkeiten – einschließlich spezifischer Perl-Module und anderer OPM-Pakete – in der aktuellen Umgebung erfüllt sind. Dies ist entscheidend, um sicherzustellen, dass Pakete auf Znuny-, OTOBO- oder OTRS-Zielsystemen ohne fehlende Voraussetzungen korrekt installiert werden können.",{"systems":12506,"dependencies":12513},[12507,12509,12511],{"system_id":6368,"supported_versions":12508},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":12510},[6789,6790,6791],{"system_id":6511,"supported_versions":12512},[6783,6503],[],[12515,12518,12521],{"title":12516,"description":12517},"Abhängigkeitsprüfung","Überprüft, ob alle erforderlichen Perl-Module und OPM-Pakete auf dem System vorhanden sind.",{"title":12519,"description":12520},"SOPM-Parsing","Liest und analysiert automatisch .sopm-Konfigurationsdateien.",{"title":12522,"description":12523},"CLI-Integration","Integriert sich nahtlos als Unterbefehl in das opm-maker Toolset.",[],{"screenshots":12526},[],{},{"is_free":6462,"payment_models":12529},[],[],[],"packages\u002Fopmmakercommanddepcheck",[],{"package_type":6452,"repository_url":12535,"latest_version":12536,"license":6820},"https:\u002F\u002Fgithub.com\u002Fperlservices\u002FOPM-Maker-Command-depcheck","0.05",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"pDOL3maDVt_Wd_6u1HMKtmEzrjILZmWBzX-l6mpMe4Q",{"id":12540,"basic_info":12541,"compatibility":12547,"extension":9,"features":12553,"issues":12561,"media":12566,"meta":12568,"metrics":13,"organization_id":6939,"pricing_and_payment":12569,"related_packages":12571,"reviews":12572,"seo_and_faqs":13,"stem":12573,"sysconfig":12574,"technical_details":12575,"ui_configuration":12577,"uuid":13,"__hash__":12578},"packages\u002Fpackages\u002Fopmmakercommandsopm.json",{"title":12542,"slug":12543,"summary":12544,"categories":12545,"full_description":12546},"OPM::Maker::Command::sopm","opmmakercommandsopm","Erstellt .sopm-Dateien basierend auf Metadaten für die Paketerstellung in OTRS, Znuny und OTOBO.",[4026,3798,5076,676,942,1708,3946,3867,1728],"OPM::Maker::Command::sopm ist ein Kommandozeilen-Tool für das OPM::Maker-Framework. Es wurde für Entwickler von OTRS-, Znuny- und OTOBO-Erweiterungen entwickelt, um automatisch die .sopm-Datei (Specification OTRS Package Manager) zu generieren. Diese Datei ist die zentrale XML-Konfiguration, die zum Erstellen eines gültigen .opm-Pakets erforderlich ist. Das Tool extrahiert Informationen aus dem Quellcode und den Metadaten des Moduls, um sicherzustellen, dass die Paketdefinition korrekt ist und Best Practices folgt. Es ist ein wesentlicher Bestandteil des Workflows für die professionelle Add-on-Entwicklung im OTRS-Ökosystem.",{"systems":12548,"dependencies":12552},[12549,12550,12551],{"system_id":6368},{"system_id":6432},{"system_id":6511},[],[12554,12557,12559],{"title":12555,"description":12556},"SOPM-Generierung","Erstellt automatisch die XML-Spezifikationsdatei (.sopm) für OTRS\u002FZnuny\u002FOTOBO-Pakete.",{"title":12084,"description":12558},"Extrahiert Version, Autor und Abhängigkeitsinformationen direkt aus Perl-Modulen.",{"title":12087,"description":12560},"Unterstützt Paketformate für OTRS, Znuny und OTOBO gleichermaßen.",[12562],{"source":6733,"source_url":12563,"items":12564},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker\u002Fissues",[12565],{"title":7251,"url":12563},{"screenshots":12567},[],{},{"is_free":6462,"payment_models":12570},[],[],[],"packages\u002Fopmmakercommandsopm",[],{"package_type":6452,"repository_url":12576,"latest_version":12456,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"YhYQ-siIkYnAGGZ9h0vbN6nLBqWVrUdplvhVIdMHK9s",{"id":12580,"basic_info":12581,"compatibility":12587,"extension":9,"features":12594,"issues":12601,"media":12602,"meta":12604,"metrics":13,"organization_id":6939,"pricing_and_payment":12605,"related_packages":12607,"reviews":12608,"seo_and_faqs":13,"stem":12609,"sysconfig":12610,"technical_details":12611,"ui_configuration":12614,"uuid":13,"__hash__":12615},"packages\u002Fpackages\u002Fopmmakerutilsotrs4.json",{"title":12582,"slug":12583,"summary":12584,"categories":12585,"full_description":12586},"OPM::Maker::Utils::OTRS4","opmmakerutilsotrs4","Hilfsfunktionen zur Erstellung von OTRS Community Edition (>= 4.0) und Znuny Paketen.",[4026,3798,1708,676,1698],"OPM::Maker::Utils::OTRS4 ist ein spezialisiertes Perl-Modul für Entwickler im OTRS- und Znuny-Ökosystem. Es dient als Backend-Utility für das OPM::Maker-Toolset und bietet die Logik zur Handhabung der spezifischen Dateistrukturen und XML-Anforderungen, die mit OTRS 4.0 eingeführt wurden. Es vereinfacht das Bündeln von Perl-Modulen, Frontend-Dateien und Datenbank-Skripten in ein gültiges .opm-Paket.",{"systems":12588,"dependencies":12593},[12589,12591],{"system_id":6511,"supported_versions":12590},[6782,6783,6503],{"system_id":6368,"supported_versions":12592},[6503,6504,6505,6506,6507,6508,6509],[],[12595,12598],{"title":12596,"description":12597},"Metadaten-Generierung","Automatisiert die Generierung von XML-Metadaten für .opm-Dateien.",{"title":12599,"description":12600},"Versionsvalidierung","Stellt sicher, dass Paketversionen und Abhängigkeiten den OTRS 4+ Standards entsprechen.",[],{"screenshots":12603},[],{},{"is_free":6462,"payment_models":12606},[],[],[],"packages\u002Fopmmakerutilsotrs4",[],{"package_type":6452,"repository_url":12612,"latest_version":12613,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker-Utils","1.05",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"2MtxlaIflGON7G-9Kr8SehjFL5YCaam_C6nrQCVKa9w",{"id":12617,"basic_info":12618,"compatibility":12624,"extension":9,"features":12633,"issues":12638,"media":12639,"meta":12641,"metrics":13,"organization_id":6939,"pricing_and_payment":12642,"related_packages":12644,"reviews":12645,"seo_and_faqs":13,"stem":12646,"sysconfig":12647,"technical_details":12648,"ui_configuration":12651,"uuid":13,"__hash__":12652},"packages\u002Fpackages\u002Fopmrepositorysource.json",{"title":12619,"slug":12620,"summary":12621,"categories":12622,"full_description":12623},"OPM::Repository::Source","opmrepositorysource","Eine Perl-Bibliothek zum Parsen von Repository-XML-Dateien für OTRS, Znuny und OTOBO, die den programmatischen Zugriff auf Paket-Metadaten ermöglicht.",[4026,3798,3936,6233,1698,2697],"OPM::Repository::Source ist ein Perl-Modul zum Parsen von XML-Dateien, die von OTRS-, Znuny- und OTOBO-Paket-Repositories verwendet werden. Es bietet eine saubere API für den Zugriff auf Paketinformationen wie Version, Framework-Kompatibilität und Abhängigkeiten und ist damit ein unverzichtbares Werkzeug für Entwickler, die eigene Repository-Manager oder Deployment-Skripte erstellen. Da es sich um einen Parser für das Metadatenformat handelt, ist es weitgehend unabhängig von der spezifischen Version des Ticketsystems, solange das XML-Schema kompatibel bleibt.",{"systems":12625,"dependencies":12632},[12626,12628,12630],{"system_id":6368,"supported_versions":12627},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":12629},[6789,6790,6791],{"system_id":6511,"supported_versions":12631},[8767,6782,6783,6503],[],[12634,12636],{"title":12293,"description":12635},"Liest und validiert die XML-Struktur von OPM-Repositories für OTRS, Znuny und OTOBO.",{"title":12084,"description":12637},"Bietet einfachen Zugriff auf Paketnamen, Versionen, Beschreibungen und Framework-Anforderungen.",[],{"screenshots":12640},[],{},{"is_free":6462,"payment_models":12643},[],[],[],"packages\u002Fopmrepositorysource",[],{"package_type":6452,"repository_url":12649,"latest_version":12650,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Repository-Source","0.06",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"6dgsn00yS6dTe7val8wY22JVFhjN9CsgPZAbmZwT8RE",{"id":12654,"basic_info":12655,"compatibility":12661,"extension":9,"features":12667,"issues":12675,"media":12676,"meta":12678,"metrics":13,"organization_id":13,"pricing_and_payment":12679,"related_packages":12681,"reviews":12682,"seo_and_faqs":13,"stem":12683,"sysconfig":12684,"technical_details":12685,"ui_configuration":12687,"uuid":13,"__hash__":12688},"packages\u002Fpackages\u002Fopmvalidate.json",{"title":12656,"slug":12657,"summary":12658,"categories":12659,"full_description":12660},"OPM::Validate","opmvalidate","Perl-Modul und Kommandozeilen-Tool zur Validierung von OPM-Dateien für Znuny, OTOBO und OTRS.",[1708,6005,3798,4026,942,5076,1728],"OPM::Validate ist ein Perl-Modul und Kommandozeilen-Tool zur Überprüfung der strukturellen und technischen Korrektheit von OPM-Dateien (OTRS Package Manager). Diese Dateien sind das Standardformat für Erweiterungen in Znuny, OTOBO und OTRS Community Edition. Das Tool stellt sicher, dass alle erforderlichen XML-Tags vorhanden und korrekt formatiert sind, was Entwicklern hilft, Installationsfehler in den Ziel-ITSM-Systemen zu vermeiden. Es ist besonders nützlich für automatisierte Tests und CI\u002FCD-Workflows, bei denen Pakete ohne eine installierte Instanz des Ticket-Systems validiert werden müssen.",{"systems":12662,"dependencies":12666},[12663,12664,12665],{"system_id":6368},{"system_id":6432},{"system_id":6511},[],[12668,12670,12672],{"title":12433,"description":12669},"Überprüft, ob die .opm-Datei valides XML ist und alle obligatorischen OPM-Tags enthält.",{"title":12439,"description":12671},"Stellt sicher, dass das Paket unterstützte Framework-Versionen für Znuny, OTOBO oder OTRS definiert.",{"title":12673,"description":12674},"Entwickler-Integration","Kann als Bibliothek in benutzerdefinierten Perl-Skripten oder CI\u002FCD-Pipelines verwendet werden.",[],{"screenshots":12677},[],{},{"is_free":6462,"payment_models":12680},[],[12096],[],"packages\u002Fopmvalidate",[],{"package_type":6452,"repository_url":12686,"latest_version":12456,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Validate",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"UwKpiw386udF7aLmVSdL0fvoB1TxYEx1sBRngGRi3hI",{"id":12690,"basic_info":12691,"compatibility":12696,"extension":9,"features":12707,"issues":12717,"media":12723,"meta":12725,"metrics":13,"organization_id":13,"pricing_and_payment":12726,"related_packages":12728,"reviews":12729,"seo_and_faqs":13,"stem":12730,"sysconfig":12731,"technical_details":12732,"ui_configuration":12735,"uuid":13,"__hash__":12736},"packages\u002Fpackages\u002Fotai-base.json",{"title":12692,"slug":12692,"summary":12693,"categories":12694,"full_description":12695},"otai-base","Basis-Paket für das Open Ticket AI (OTAI) Framework zur KI-gestützten Automatisierung von Ticketsystemen.",[203,3005,4339,527,5876,2697],"otai-base ist die grundlegende Python-Bibliothek für das Open Ticket AI (OTAI) Projekt. Sie bietet die Kern-Abstraktionen, Datenmodelle (UnifiedTicket) und Kommunikationsschnittstellen, die erforderlich sind, um Künstliche Intelligenz (LLMs) in ITSM-Workflows zu integrieren. Die Bibliothek dient als Basis für systemspezifische Konnektoren und ermöglicht eine einheitliche Automatisierung unabhängig vom verwendeten Backend-System. Sie ist primär für die Integration mit OTOBO, Znuny und Zammad konzipiert.",{"systems":12697,"dependencies":12706},[12698,12700,12702,12704],{"system_id":6432,"supported_versions":12699},[6434,6435],{"system_id":6368,"supported_versions":12701},[7090,7091],{"system_id":6613,"supported_versions":12703},[7090],{"system_id":6511,"supported_versions":12705},[6370],[],[12708,12711,12714],{"title":12709,"description":12710},"KI-Abstraktionen","Bietet die Kern-Abstraktionen für LLM-Provider und KI-Pipes.",{"title":12712,"description":12713},"Einheitliches Ticket-Modell","Standardisierte Datenstruktur für Tickets über verschiedene ITSM-Systeme hinweg.",{"title":12715,"description":12716},"Pipe-Architektur","Komponierbare Workflow-Komponenten zum Abrufen, Verarbeiten und Aktualisieren von Tickets.",[12718],{"source":6733,"source_url":12719,"items":12720},"https:\u002F\u002Fgithub.com\u002Fsector27\u002Fotai-base\u002Fissues",[12721],{"title":12722,"url":12719,"state":6738},"Improve documentation for custom pipe creation",{"screenshots":12724},[],{},{"is_free":6462,"payment_models":12727},[],[],[],"packages\u002Fotai-base",[],{"package_type":7114,"repository_url":12733,"latest_version":12734,"license":8037},"https:\u002F\u002Fgithub.com\u002Fsector27\u002Fotai-base","0.3.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"dGCSrise8HvA3VRL1qSn8oUsuWU9hlmQhQZcP1dnIxA",{"id":12738,"basic_info":12739,"compatibility":12745,"extension":9,"features":12750,"issues":12760,"media":12766,"meta":12768,"metrics":13,"organization_id":12769,"pricing_and_payment":12770,"related_packages":12772,"reviews":12773,"seo_and_faqs":13,"stem":12774,"sysconfig":12775,"technical_details":12779,"ui_configuration":12782,"uuid":13,"__hash__":12783},"packages\u002Fpackages\u002Fotobo-addon-ticket-dynamicfields-widget.json",{"title":12740,"slug":12741,"summary":12742,"categories":12743,"full_description":12744},"Ticket Dynamic Fields Widget","otobo-addon-ticket-dynamicfields-widget","Fügt der OTOBO Ticket-Zoom-Ansicht ein Widget zur direkten Anzeige und Bearbeitung von dynamischen Feldern hinzu.",[1856,5621,5826,6135,1668,2767],"Dieses Add-on für OTOBO führt ein spezielles Widget in der Ticket-Zoom-Ansicht (AgentTicketZoom) ein. Standardmäßig müssen Agenten für die Bearbeitung von dynamischen Feldern oft separate Dialoge wie \"Freie Felder\" oder \"Entscheiden\" öffnen. Mit diesem Widget werden die konfigurierten dynamischen Felder direkt in der Seitenleiste oder einem Inhaltsblock angezeigt und können dort sofort editiert werden. Dies ist besonders nützlich für Prozesse, bei denen Metadaten während der Ticketbearbeitung häufig aktualisiert werden müssen. Das Widget fügt sich nahtlos in das moderne OTOBO-Interface ein und verbessert die Benutzererfahrung durch weniger Kontextwechsel.",{"systems":12746,"dependencies":12749},[12747],{"system_id":6432,"supported_versions":12748},[6714,6653],[],[12751,12754,12757],{"title":12752,"description":12753},"Direktbearbeitung im Ticket-Zoom","Ermöglicht die Bearbeitung von dynamischen Feldern direkt im Ticket-Zoom, ohne dass ein zusätzliches Fenster oder ein Dialog geöffnet werden muss.",{"title":12755,"description":12756},"Konfigurierbare Feldanzeige","Administratoren können festlegen, welche dynamischen Felder im Widget angezeigt werden sollen, um die Übersichtlichkeit zu wahren.",{"title":12758,"description":12759},"Workflow-Optimierung","Reduziert die Anzahl der Klicks und Seitenwechsel bei der Pflege von Ticket-Metadaten erheblich.",[12761],{"source":6733,"source_url":12762,"items":12763},"https:\u002F\u002Fgithub.com\u002FLucsaan\u002Fotobo-addon-ticket-dynamicfields-widget\u002Fissues",[12764],{"title":12765,"url":12762},"General Issue Tracker",{"screenshots":12767},[],{},"lucsaan",{"is_free":6462,"payment_models":12771},[],[],[],"packages\u002Fotobo-addon-ticket-dynamicfields-widget",[12776],{"name":12777,"system_id":6432,"description":12778},"Ticket::Frontend::AgentTicketZoom###Widgets###TicketDynamicFieldsWidget","Konfiguration des Widgets in der Ticket-Zoom-Ansicht, einschließlich der Position und der anzuzeigenden Felder.",{"package_type":6417,"repository_url":12780,"latest_version":12781,"license":7075},"https:\u002F\u002Fgithub.com\u002FLucsaan\u002Fotobo-addon-ticket-dynamicfields-widget","10.1.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"eZfOlCcfLyjmxaEthTebWPCtBS4_yuGnsQW0dwa5zWY",{"id":12785,"basic_info":12786,"compatibility":12791,"extension":9,"features":12796,"issues":12812,"media":12817,"meta":12819,"metrics":13,"organization_id":4667,"pricing_and_payment":12820,"related_packages":12822,"reviews":12823,"seo_and_faqs":13,"stem":12824,"sysconfig":12825,"technical_details":12826,"ui_configuration":12828,"uuid":13,"__hash__":12829},"packages\u002Fpackages\u002Fotobo-ai-services.json",{"title":12787,"slug":12787,"summary":12788,"categories":12789,"full_description":12790},"otobo-ai-services","Modularer RAG-Dienst für OTOBO KI-Funktionen (Antwortvorschläge & Chat).",[203,3005,4447,3083,834,527,6164,4262],"Dieses Projekt stellt einen modularen, eigenständigen RAG-Hosting-Dienst (Retrieval-Augmented Generation) bereit, der speziell für die Integration in das OTOBO-Ticketsystem entwickelt wurde. Er bildet das Backend für die KI-Funktionen von OTOBO (Projektname \"Roboto\"). Der Dienst indiziert OTOBO-Inhalte wie Tickets und FAQ-Artikel in einer Vektordatenbank (ChromaDB) und stellt Schnittstellen für Large Language Models (LLMs) zur Verfügung. Dies ermöglicht Funktionen wie automatisierte Antwortvorschläge und einen KI-gestützten Chat-Assistenten, der Agenten bei der täglichen Arbeit unterstützt. Der Dienst wird üblicherweise als Docker-Container parallel zur OTOBO-Instanz betrieben.",{"systems":12792,"dependencies":12795},[12793],{"system_id":6432,"supported_versions":12794},[6435],[],[12797,12800,12803,12806,12809],{"title":12798,"description":12799},"RAG-Antwortvorschläge","Stellt ein RAG-System (Retrieval-Augmented Generation) bereit, um Antwortvorschläge basierend auf OTOBO-Daten zu generieren.",{"title":12801,"description":12802},"Natural Language Chat","Ermöglicht die Interaktion mit OTOBO-Daten über eine natürliche Sprachschnittstelle (Chat).",{"title":12804,"description":12805},"Vektordatenbank-Integration","Unterstützt die Anbindung an Vektordatenbanken wie ChromaDB zur effizienten Datensuche.",{"title":12807,"description":12808},"Flexible LLM-Backends","Kompatibel mit verschiedenen LLM-Backends wie LocalAI oder OpenAI.",{"title":12810,"description":12811},"MCP-Server Unterstützung","Beinhaltet einen MCP-Server (Model Context Protocol), der LLMs den Zugriff auf OTOBO-Kontexte erlaubt.",[12813],{"source":6733,"source_url":12814,"items":12815},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo-ai-services\u002Fissues",[12816],{"title":12765,"url":12814},{"screenshots":12818},[],{},{"is_free":6462,"payment_models":12821},[],[],[],"packages\u002Fotobo-ai-services",[],{"package_type":6452,"repository_url":12827,"license":7075},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo-ai-services",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"zJqZtByAdKhxFTY8W9hrJ2L-qzh3bqNxSBefA5k8H2U",{"id":12831,"basic_info":12832,"compatibility":12838,"extension":9,"features":12843,"issues":12852,"media":12858,"meta":12860,"metrics":13,"organization_id":12861,"pricing_and_payment":12862,"related_packages":12864,"reviews":12866,"seo_and_faqs":13,"stem":12867,"sysconfig":12868,"technical_details":12869,"ui_configuration":12871,"uuid":13,"__hash__":12872},"packages\u002Fpackages\u002Fotobo-api.json",{"title":12833,"slug":12834,"summary":12835,"categories":12836,"full_description":12837},"otobo-api (Python Client)","otobo-api","Python-Client für die Interaktion mit OTOBO über die REST-API (Generic Interface).",[4339,284,4598,2697],"otobo-api ist eine Python-Bibliothek, die als Wrapper für die OTOBO REST-API (Generic Interface) dient. Sie bietet Entwicklern eine einfache Möglichkeit, programmatisch mit dem OTOBO-Ticketsystem zu interagieren, ohne die JSON-Strukturen der Generic Interface manuell verarbeiten zu müssen. Die Bibliothek unterstützt gängige Ticket-Workflows wie das Suchen nach Tickets, das Abrufen von Ticket-Details sowie das Erstellen und Aktualisieren von Tickets und Artikeln. Sie ist besonders nützlich für Automatisierungsskripte und die Integration von Drittsystemen in OTOBO.",{"systems":12839,"dependencies":12842},[12840],{"system_id":6432,"supported_versions":12841},[6434,6435],[],[12844,12847,12850],{"title":12845,"description":12846},"Ticket-Operationen","Ermöglicht das Erstellen, Abrufen, Aktualisieren und Suchen von Tickets über die OTOBO REST-API.",{"title":12848,"description":12849},"REST-API Unterstützung","Nutzt das OTOBO Generic Interface REST-Backend für eine nahtlose Integration.",{"title":11421,"description":12851},"Unterstützt die sitzungsbasierte Authentifizierung für sicheren Zugriff.",[12853],{"source":6733,"source_url":12854,"items":12855},"https:\u002F\u002Fgithub.com\u002Fseb-m\u002Fotobo-api\u002Fissues",[12856],{"title":12857,"url":12854},"Issue Tracker",{"screenshots":12859},[],{},"otrs",{"is_free":6462,"payment_models":12863},[],[12865],"pyotrs",[],"packages\u002Fotobo-api",[],{"package_type":7114,"repository_url":12870,"latest_version":10509,"license":6638},"https:\u002F\u002Fgithub.com\u002Fseb-m\u002Fotobo-api",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"AGGeEonKDC8kTrEGSmTiqgS1mSTmyBMy9vkJtiT9Hyo",{"id":12874,"basic_info":12875,"compatibility":12881,"extension":9,"features":12886,"issues":12895,"media":12906,"meta":12908,"metrics":12913,"organization_id":4667,"pricing_and_payment":12914,"related_packages":12916,"reviews":12917,"seo_and_faqs":12923,"stem":12927,"sysconfig":12928,"technical_details":12935,"ui_configuration":12938,"uuid":12939,"__hash__":12940},"packages\u002Fpackages\u002Fotobo-cmdb.json",{"title":12876,"slug":12877,"summary":12878,"categories":12879,"full_description":12880},"OTOBO ITSM Configuration Management","otobo-cmdb","Die offizielle Configuration Management Database (CMDB) für OTOBO zur Dokumentation von IT-Assets, Configuration Items und deren Abhängigkeiten.",[1021,412,2747,1210,2767,2707,883],"Das OTOBO ITSM Configuration Management Modul implementiert eine umfassende Configuration Management Database (CMDB). Es ermöglicht Organisationen, alle IT-Assets (Configuration Items oder CIs) und deren komplexe Abhängigkeiten zu dokumentieren und zu verwalten. Mit OTOBO 11 wurde die CMDB komplett neu gestaltet und bietet nun eine visuelle Baumansicht (Tree View), Formelfelder für dynamische Berechnungen und granulare Zugriffsrechte. Es ist eine grundlegende Komponente für ITIL-konforme Prozesse wie Incident-, Problem- und Change-Management.",{"systems":12882,"dependencies":12885},[12883],{"system_id":6432,"supported_versions":12884},[6714,6653,6654],[],[12887,12890,12892],{"title":12888,"description":12889},"CI-Verwaltung","Definition und Verwaltung verschiedener CI-Klassen wie Hardware, Software und Netzwerk.",{"title":8095,"description":12891},"Visualisierung und Verfolgung von Abhängigkeiten zwischen CIs und deren Auswirkungen auf Services.",{"title":12893,"description":12894},"OTOBO 11 Baumansicht","Eine moderne, visuelle Darstellung von CI-Hierarchien und Verknüpfungen (neu in OTOBO 11).",[12896],{"source":6733,"source_url":12897,"items":12898},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement\u002Fissues",[12899,12903],{"title":12900,"url":12901,"state":6738,"number":12902},"CMDB - Configuration Items per Page","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement\u002Fissues\u002F41",41,{"title":12904,"url":12905,"state":6738,"number":10880},"OTOBO 11: CMDB, Assigned CI and AgentTicketZoom link error","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement\u002Fissues\u002F18",{"screenshots":12907},[],{"calls_to_action":12909},[12910],{"type":6398,"text":12911,"url":12912,"is_internal":6401},"Get Package","https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-cmdb-add-on\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":12915},[],[],[12918],{"quote":12919,"role":12920,"source_label":12921,"source_url":12922},"Die integrierte OTOBO CMDB ist mehr als nur ein zentrales Asset-Verzeichnis. Sie schafft Transparenz über Ihre gesamte IT- und Non-IT-Infrastruktur, macht Abhängigkeiten sichtbar und hilft, Serviceunterbrechungen frühzeitig zu erkennen.","Official Product Description","otobo.io","https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-cmdb-11-add-on\u002F",{"meta_title":12924,"meta_description":12925,"faqs":12926},"OTOBO CMDB | Open ITSM Hub","A powerful Configuration Management Database for tracking IT assets, configuration items, and their relationships within OTOBO.",[],"packages\u002Fotobo-cmdb",[12929,12932],{"name":12930,"system_id":6432,"description":12931},"ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns","Definiert die Spalten, die in der CI-Übersicht angezeigt werden.",{"name":12933,"system_id":6432,"description":12934},"ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###DynamicField","Definiert die dynamischen Felder, die in der CI-Suche verwendet werden können.",{"package_type":6417,"repository_url":12936,"latest_version":12937,"license":7075},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement","11.0.3",{"is_featured":6462},"560b456e-5bfc-4ef3-98a8-7f33d3e75bfe","ZS3IOQrBLXrPfQ-nS6-lDgC25FXflgHLrunz06gL7pY",{"id":12942,"basic_info":12943,"compatibility":12949,"extension":9,"features":12954,"issues":12967,"media":12968,"meta":12970,"metrics":13,"organization_id":13,"pricing_and_payment":12971,"related_packages":12973,"reviews":12974,"seo_and_faqs":13,"stem":12975,"sysconfig":12976,"technical_details":12986,"ui_configuration":12988,"uuid":13,"__hash__":12989},"packages\u002Fpackages\u002Fotobo-extended-ticket-notification.json",{"title":12944,"slug":12945,"summary":12946,"categories":12947,"full_description":12948},"OTOBO Extended Ticket Notification","otobo-extended-ticket-notification","Erweitert OTOBO-Benachrichtigungen um Telegram, Slack und Mattermost.",[5332,4986,3233,3602,815,1111,2697],"Dieses OTOBO-Paket erweitert das standardmäßige Benachrichtigungssystem um moderne Kommunikationskanäle. Es fügt neue Transport-Module hinzu, die es ermöglichen, Benachrichtigungen nicht nur per E-Mail oder SMS, sondern auch über Telegram, Slack und Mattermost zu versenden. Dies verbessert die Reaktionszeit von Agenten durch Echtzeit-Push-Benachrichtigungen auf mobilen Endgeräten und Desktop-Clients. Die Konfiguration erfolgt bequem über die Systemkonfiguration und die individuellen Agenten-Einstellungen.",{"systems":12950,"dependencies":12953},[12951],{"system_id":6432,"supported_versions":12952},[6789,6790],[],[12955,12958,12961,12964],{"title":12956,"description":12957},"Telegram Integration","Ermöglicht den Versand von Ticket-Benachrichtigungen über die Telegram Bot API.",{"title":12959,"description":12960},"Slack Integration","Integriert Slack-Webhooks für Benachrichtigungen an Kanäle oder einzelne Agenten.",{"title":12962,"description":12963},"Mattermost Integration","Unterstützt Mattermost-Webhooks für die nahtlose Team-Kommunikation.",{"title":12965,"description":12966},"Profil-Erweiterungen","Erweitert die Agenten-Einstellungen um Felder für Chat-IDs (z.B. 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Sie erweitert das Basis-Ticketsystem zu einer vollwertigen ITSM-Lösung durch spezialisierte Module wie ITSMCore, ITSMConfigurationManagement (CMDB), ITSMChangeManagement, ITSMIncidentProblemManagement und ITSMServiceLevelManagement. Die Suite ermöglicht die Abbildung des gesamten Service-Lebenszyklus nach ITIL-Best-Practices und bietet umfangreiche Funktionen für Asset-Tracking, Change-Workflows und SLA-Monitoring. 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Es wurde mit OTOBO 10 eingeführt und ermöglicht es Agenten, den Status ihrer Arbeit auf einen Blick zu erfassen. Tickets können mühelos zwischen verschiedenen Zuständen oder Queues verschoben werden. Das Board ist hochgradig konfigurierbar, sodass Benutzer eigene Spaltenlayouts und Filter definieren können, um agile Arbeitsweisen wie Scrum oder Kanban direkt im ITSM-System abzubilden.",{"systems":13062,"dependencies":13065},[13063],{"system_id":6432,"supported_versions":13064},[6714,6653,6654],[],[13067,13070,13073,13076],{"title":13068,"description":13069},"Drag & Drop Interface","Verschieben Sie Tickets zwischen Spalten, um deren Status oder Zuweisung per Drag-and-Drop zu ändern.",{"title":13071,"description":13072},"Anpassbare Spalten","Gruppieren Sie Tickets nach Status, Queue, Besitzer oder Priorität in frei definierbaren Spalten.",{"title":13074,"description":13075},"Schnellaktionen","Bearbeiten Sie Ticket-Details wie Priorität oder Besitzer direkt von der Kanban-Karte aus.",{"title":13077,"description":13078},"Umfangreiche Filterung","Filtern Sie das Board nach Agenten, Queues oder spezifischen Ticket-Attributen für eine bessere Übersicht.",[13080],{"source":6733,"source_url":13081,"items":13082},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues",[13083,13087],{"title":13084,"url":13085,"state":6738,"number":13086},"Kanban: Add possibility to show more than 200 tickets","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F1645",1645,{"title":13088,"url":13089,"state":7022,"number":13090},"Kanban: Improve performance when moving tickets","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F1588",1588,{"screenshots":13092},[],{"calls_to_action":13094},[13095],{"type":6398,"text":12911,"url":13096,"is_internal":6401},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-kanban-board\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":13099},[],[],[],{"meta_title":13103,"meta_description":13104,"faqs":13105},"OTOBO Kanban Boards | Open ITSM Hub","Visual Kanban board for structured task management, allowing agents to organize tickets and tasks in a drag-and-drop workflow view.",[],"packages\u002Fotobo-kanban-boards",[13108,13111,13114],{"name":13109,"system_id":6432,"description":13110},"Kanban::Board###State","Definiert die Zustände, die als Spalten im Kanban-Board angezeigt werden können.",{"name":13112,"system_id":6432,"description":13113},"Kanban::Board###Queue","Konfiguriert die Queues, die für die Kanban-Ansicht verfügbar sind.",{"name":13115,"system_id":6432,"description":13116},"Kanban::Board###Limit","Maximale Anzahl der Tickets, die gleichzeitig auf einem Kanban-Board angezeigt werden.",{"package_type":6417,"repository_url":13118,"license":7075,"latest_version":7413},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo","76fc44bb-ed88-438c-a3fe-90ffe74f4b8c","HjqVDZ-IH4gp_ZF8wGZ3b6UCEr4qneozKgXJhSJj1ws",{"id":13122,"basic_info":13123,"compatibility":13129,"extension":9,"features":13134,"issues":13142,"media":13143,"meta":13145,"metrics":13,"organization_id":13,"pricing_and_payment":13146,"related_packages":13148,"reviews":13149,"seo_and_faqs":13,"stem":13150,"sysconfig":13151,"technical_details":13152,"ui_configuration":13154,"uuid":13,"__hash__":13155},"packages\u002Fpackages\u002Fotobo-mcp-server.json",{"title":13124,"slug":13125,"summary":13126,"categories":13127,"full_description":13128},"OTOBO MCP Server","otobo-mcp-server","Ein Model Context Protocol (MCP) Server, der KI-Assistenten die Suche und Interaktion mit OTOBO-Tickets ermöglicht.",[3243,203,3005,527,4339,4598,2697,214],"Der OTOBO MCP Server ist eine Implementierung des Model Context Protocol (MCP), die es KI-Assistenten (wie Claude oder ChatGPT) ermöglicht, direkt mit einer OTOBO-Instanz zu interagieren. Über die OTOBO GenericInterface REST-API können LLMs Tickets suchen, Details auslesen und neue Informationen hinzufügen. 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Agenten können für jedes Ticket einen privaten Rocket.Chat-Kanal eröffnen, um komplexe Sachverhalte schnell mit Kollegen oder Kunden zu klären. Die Erweiterung übernimmt dabei die automatische Einladung der relevanten Personen basierend auf den Ticket-Rollen. Nach Abschluss des Vorgangs können die Kanäle archiviert werden, um die Übersichtlichkeit im Chat-System zu wahren. 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Anstatt sich durch komplexe Menüs zu klicken, können Kunden Services über eine intuitive Oberfläche suchen, filtern und direkt anfordern. Das Modul unterstützt detaillierte Service-Beschreibungen, die Zuweisung von Icons und die Integration von Bildern. Administratoren können über ACLs genau steuern, welche Services für welche Kundenbenutzer sichtbar sind. Die Erweiterung ist vollständig in das OTOBO-Framework integriert und ermöglicht einen nahtlosen Übergang von der Service-Auswahl zur Ticket-Erstellung oder zum Prozessstart.",{"systems":13238,"dependencies":13241},[13239],{"system_id":6432,"supported_versions":13240},[6790,6791,6837],[],[13243,13246,13249,13252],{"title":13244,"description":13245},"Kategorien-basierte Navigation","Strukturiert alle IT- und Business-Services in logische Kategorien und Unterkategorien für eine einfache Navigation.",{"title":13247,"description":13248},"Visuelle Unterstützung (Icons\u002FBilder)","Ermöglicht das Hinzufügen von aussagekräftigen Icons und Bildern zu jedem Service, um die Benutzererfahrung zu verbessern.",{"title":13250,"description":13251},"Granulare Sichtbarkeitssteuerung","Steuert die Sichtbarkeit von Services für verschiedene Kundengruppen präzise über Access Control Lists (ACLs).",{"title":13253,"description":13254},"Direkte Ticket-Integration","Verknüpft Services direkt mit Ticket-Vorlagen oder Prozessen, um die Service-Anforderung zu automatisieren.",[13256],{"source":6733,"source_url":13257,"items":13258},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fservicecatalog\u002Fissues",[13259],{"title":13260,"url":13257,"state":6738},"Service descriptions are assigned to the system's default language during update",{"screenshots":13262},[],{"calls_to_action":13264},[13265],{"type":6398,"text":12911,"url":13266,"is_internal":6401},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-servicecatalog-add-on\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":13269},[],[],[],{"meta_title":13273,"meta_description":13274,"faqs":13275},"OTOBO Service Catalog | Open ITSM Hub","Provides a structured service catalog for end users to browse and request IT services, integrating with ITSM workflows and approval processes.",[],"packages\u002Fotobo-service-catalog",[13278,13281],{"name":13279,"system_id":6432,"description":13280,"default":6590},"ServiceCatalog::Frontend::Customer::ModuleRegistration","Aktiviert das Service-Katalog-Modul im Kundenportal.",{"name":13282,"system_id":6432,"description":13283,"default":13284},"CustomerDashboard::Tiles###ServiceCatalog-01","Konfiguriert die Kachel für den Service-Katalog auf dem Kunden-Dashboard.","ServiceCatalog-01",{"package_type":6417,"repository_url":13286,"latest_version":8361,"license":6487},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fservicecatalog","cd98949b-d175-49ec-9107-bf13329b6c6a","90y0BkzcBhl0qU23pX2dS5g4Lpqw9jYKlXht4HaA7CQ",{"id":13290,"basic_info":13291,"compatibility":13297,"extension":9,"features":13302,"issues":13315,"media":13316,"meta":13318,"metrics":13,"organization_id":13,"pricing_and_payment":13319,"related_packages":13321,"reviews":13322,"seo_and_faqs":13,"stem":13327,"sysconfig":13328,"technical_details":13332,"ui_configuration":13334,"uuid":13,"__hash__":13335},"packages\u002Fpackages\u002Fotobo-template-extended.json",{"title":13292,"slug":13293,"summary":13294,"categories":13295,"full_description":13296},"TemplateExtended","otobo-template-extended","Erweitert OTOBO Ticket-Vorlagen durch die Nutzung in mehr Aktionen sowie zusätzliche Platzhalter und Logik für eine standardisierte Kommunikation.",[5581,5372,5165,1886,5382,1111,6164],"TemplateExtended ist eine leistungsstarke Erweiterung für OTOBO, die von der Freicon GmbH & Co. KG entwickelt wurde. Während der OTOBO-Standard Vorlagen primär für Antworten und Telefon-Tickets vorsieht, weitet dieses Modul deren Nutzbarkeit auf nahezu alle Ticket-Aktionen aus. Agenten können somit auch bei internen Notizen, beim Setzen von Warten-Zeiten oder bei Besitzerwechseln auf vordefinierte Textbausteine zugreifen. Die Erweiterung bietet zudem verbesserte Platzhalter und die Möglichkeit, Texte mittels Logik-Elementen dynamisch zu gestalten, was die Effizienz im Service-Desk erheblich steigert und Fehler reduziert.",{"systems":13298,"dependencies":13301},[13299],{"system_id":6432,"supported_versions":13300},[6789,6790],[],[13303,13306,13309,13312],{"title":13304,"description":13305},"Erweiterte Aktions-Unterstützung","Ermöglicht die Verwendung von Vorlagen in fast allen Ticket-Masken, einschließlich Notizen, Besitzerwechsel und Statusänderungen.",{"title":13307,"description":13308},"Fortgeschrittene Platzhalter","Bietet Zugriff auf eine Vielzahl zusätzlicher Ticket-, Artikel- und Benutzerdaten über neue Platzhalter.",{"title":13310,"description":13311},"Bedingte Logik","Unterstützt einfache bedingte Logik innerhalb von Vorlagen, um Texte dynamisch anzupassen.",{"title":13313,"description":13314},"Standardisierte Kommunikation","Gewährleistet eine einheitliche Tonalität und Qualität in der gesamten Kundenkommunikation.",[],{"screenshots":13317},[],{},{"is_free":6462,"payment_models":13320},[],[],[13323],{"quote":13324,"role":13325,"source_label":6469,"source_url":13326},"Freicon steuert ein Paket zur Bereitstellung von Textbausteinen bei.","Release Notes Quote","https:\u002F\u002Fotobo.io\u002Fen\u002Frelease-notes-otobo-10-1-1-stable\u002F","packages\u002Fotobo-template-extended",[13329],{"name":13330,"system_id":6432,"description":13331},"TemplateExtended::Actions","Definiert die Ticket-Aktionen (Masken), in denen die erweiterten Vorlagen zur Verfügung stehen sollen.",{"package_type":6417,"repository_url":13333,"license":6487,"latest_version":11967},"https:\u002F\u002Fgithub.com\u002FFreiconOSS\u002Fotobo-template-extended",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"j_HIOgilNMyAGiDd4QMreAxr0YBkmnI90u56mu_Ksq4",{"id":13337,"basic_info":13338,"compatibility":13344,"extension":9,"features":13349,"issues":13362,"media":13367,"meta":13369,"metrics":13373,"organization_id":13,"pricing_and_payment":13374,"related_packages":13376,"reviews":13377,"seo_and_faqs":13378,"stem":13382,"sysconfig":13383,"technical_details":13391,"ui_configuration":13,"uuid":13393,"__hash__":13394},"packages\u002Fpackages\u002Fotobo-ticket-load-balancer.json",{"title":13339,"slug":13340,"summary":13341,"categories":13342,"full_description":13343},"OTOBO Ticket Load Balancer","otobo-ticket-load-balancer","Automatische Ticketverteilung basierend auf Arbeitslast, Verfügbarkeit und Priorität zur Vermeidung von Team-Überlastung.",[5491,3015,527,143,6194,6164,4568],"Der OTOBO Ticket Load Balancer optimiert die automatische Zuweisung von Tickets an Service-Agenten. Das Add-on wurde vom OTOBO Enterprise Partner Ayté entwickelt und der Community kostenlos zur Verfügung gestellt. Es stellt sicher, dass eingehende Tickets fair und effizient verteilt werden, indem es die individuelle Verfügbarkeit, die aktuelle Arbeitslast und die Ticketprioritäten berücksichtigt. Dies verhindert die Überlastung einzelner Teammitglieder, verkürzt die Reaktionszeiten und verbessert die Servicequalität insgesamt. Die Verteilung basiert auf Berechtigungen, Präsenzstatus und einer gewichteten Berechnung der Arbeitslast.",{"systems":13345,"dependencies":13348},[13346],{"system_id":6432,"supported_versions":13347},[6714,6653,6654],[],[13350,13353,13356,13359],{"title":13351,"description":13352},"Arbeitslastbasierte Verteilung","Tickets werden automatisch an Agenten mit der geringsten aktuellen Arbeitslast (basierend auf Ticketanzahl und Priorität) verteilt.",{"title":13354,"description":13355},"Verfügbarkeitsprüfung","Nur Agenten, die angemeldet, aktiv und nicht im Status 'Abwesend' sind, werden bei der Zuweisung berücksichtigt.",{"title":13357,"description":13358},"Intelligente Priorisierung","Prioritäten werden gewichtet (z. B. 'Sehr hoch' zählt mehr als 'Normal'), um die tatsächliche Belastung präziser abzubilden.",{"title":13360,"description":13361},"Queue-spezifische Regeln","Ermöglicht die Definition von Ausnahmeregeln für bestimmte Queues oder Agenten.",[13363],{"source":6733,"source_url":13081,"items":13364},[13365],{"title":13366,"url":13081},"General OTOBO Issue Tracker",{"screenshots":13368},[],{"calls_to_action":13370},[13371],{"type":6398,"text":12911,"url":13372,"is_internal":6401},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-ticket-load-balancer\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":13375},[],[],[],{"meta_title":13379,"meta_description":13380,"faqs":13381},"OTOBO Ticket Load Balancer | Open ITSM Hub","Automatically distributes incoming tickets across agents or queues based on workload, availability, and configurable rules to ensure even ticket distribution.",[],"packages\u002Fotobo-ticket-load-balancer",[13384,13387],{"name":13385,"system_id":6432,"description":13386,"default":8352},"Ticket::LoadBalancer###Active","Aktiviert oder deaktiviert den Ticket Load Balancer global.",{"name":13388,"system_id":6432,"description":13389,"default":13390},"Ticket::LoadBalancer###PriorityWeight","Gewichtung der Ticket-Prioritäten für die Berechnung der Arbeitslast.","{ \"1 very low\": \"10\", \"2 low\": \"20\", \"3 normal\": \"30\", \"4 high\": \"40\", \"5 very high\": \"50\" }",{"package_type":6417,"repository_url":13392,"license":7075,"latest_version":7413},"https:\u002F\u002Fftp.otobo.org\u002Fpub\u002Fotobo\u002Fpackages-thirdparty\u002F","6975638c-36bc-4afa-ad69-ff1afc1de485","mcUIuN-1sqBdifX1xw_7LK7awtfmMbC5f-3aEgqNZBw",{"id":13396,"basic_info":13397,"compatibility":13403,"extension":9,"features":13412,"issues":13422,"media":13427,"meta":13429,"metrics":13,"organization_id":13430,"pricing_and_payment":13431,"related_packages":13433,"reviews":13434,"seo_and_faqs":13,"stem":13435,"sysconfig":13436,"technical_details":13437,"ui_configuration":13440,"uuid":13,"__hash__":13441},"packages\u002Fpackages\u002Fotoboznuny.json",{"title":13398,"slug":13399,"summary":13400,"categories":13401,"full_description":13402},"otobo-znuny (Python SDK)","otoboznuny","Python-Client-Bibliothek für die OTOBO und Znuny REST-APIs zur programmatischen Verwaltung von Tickets und Systementitäten.",[4339,4598,4756,2686,2767,440,527,4330,2697,1698],"otobo-znuny ist eine Python-Client-Bibliothek für die Interaktion mit der GenericInterface REST-API von OTOBO und Znuny. Sie bietet eine komfortable, objektorientierte Abstraktionsschicht, die es Entwicklern ermöglicht, Ticketsystem-Operationen ohne manuelle JSON-Verarbeitung durchzuführen. Die Bibliothek unterstützt Ticket-CRUD, Artikel-Management und den Zugriff auf dynamische Felder. Hinweis: Dieses kombinierte Paket gilt mittlerweile als Legacy-Version und wurde durch die spezialisierten Pakete 'otobo' und 'znuny' ersetzt, die eine verbesserte Typsicherheit und Performance bieten.",{"systems":13404,"dependencies":13411},[13405,13407,13409],{"system_id":6368,"supported_versions":13406},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6432,"supported_versions":13408},[6714,6653,6654,6715],{"system_id":6511,"supported_versions":13410},[6370],[],[13413,13415,13417,13419],{"title":7544,"description":13414},"Vollständige Unterstützung für Ticket-Operationen wie Erstellen, Aktualisieren, Abrufen und Suchen über die REST-API.",{"title":9400,"description":13416},"Einfaches Hinzufügen von Artikeln, Notizen und Anhängen zu bestehenden Tickets.",{"title":6801,"description":13418},"Unterstützung für das Lesen und Setzen von dynamischen Feldern in Tickets und Artikeln.",{"title":13420,"description":13421},"Asynchrone Unterstützung","Bietet eine asynchrone Schnittstelle basierend auf httpx für hochperformante Integrationen.",[13423],{"source":6733,"source_url":13424,"items":13425},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotobo-znuny-python-client\u002Fissues",[13426],{"title":7251,"url":13424},{"screenshots":13428},[],{},"softoft",{"is_free":6462,"payment_models":13432},[],[6432,6368],[],"packages\u002Fotoboznuny",[],{"package_type":7114,"repository_url":13438,"latest_version":13439,"license":6638},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotobo-znuny-python-client","0.4.2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"DBfJwrbsmrYrjOco8QKewl184H5ykT7qDR8d0DzMkkc",{"id":13443,"basic_info":13444,"compatibility":13450,"extension":9,"features":13457,"issues":13464,"media":13465,"meta":13467,"metrics":13,"organization_id":13,"pricing_and_payment":13468,"related_packages":13470,"reviews":13471,"seo_and_faqs":13,"stem":13472,"sysconfig":13473,"technical_details":13477,"ui_configuration":13479,"uuid":13,"__hash__":13480},"packages\u002Fpackages\u002Fotrs-acl-for-ticket-checklist-addon.json",{"title":13445,"slug":13446,"summary":13447,"categories":13448,"full_description":13449},"ACL for Ticket Checklist","otrs-acl-for-ticket-checklist-addon","Verhindert das Schließen von Tickets per ACL, bis alle Checklisten-Elemente als abgeschlossen markiert sind.",[24,864,6153,5571,6164],"Diese Erweiterung ergänzt die Ticket-Checklisten-Funktionalität um ein benutzerdefiniertes ACL-Modul. Es ermöglicht Administratoren, Regeln zu definieren, die Statusübergänge (z. B. das Schließen eines Tickets) einschränken, solange noch offene Punkte in der Checkliste des Tickets vorhanden sind. Das Modul ist als Ergänzung zum Community-Addon \"Ticket Checklist\" konzipiert und bietet eine einfache Möglichkeit, Prozesskonformität sicherzustellen.",{"systems":13451,"dependencies":13456},[13452,13454],{"system_id":6511,"supported_versions":13453},[6503],{"system_id":6368,"supported_versions":13455},[6503,6504,6505,6506,6507,6508],[],[13458,13461],{"title":13459,"description":13460},"ACL-Integration für Checklisten","Fügt ein neues ACL-Attribut hinzu, um den Abschlussstatus von Ticket-Checklisten als Bedingung in Regeln zu verwenden.",{"title":13462,"description":13463},"Workflow-Erzwingung","Stellt sicher, dass Tickets nicht geschlossen werden können, solange noch offene Aufgaben in der Checkliste vorhanden sind.",[],{"screenshots":13466},[],{},{"is_free":6462,"payment_models":13469},[],[],[],"packages\u002Fotrs-acl-for-ticket-checklist-addon",[13474],{"name":13475,"system_id":6368,"description":13476},"Ticket::Acl::Module###001-TicketChecklist","ACL-Modul zur Prüfung, ob alle Checklisten-Elemente erledigt sind.",{"package_type":6417,"repository_url":13478,"latest_version":7923,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-ACL-For-Ticket-Checklist-Addon",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"jP64CbcxQiISAml3dUmRigiEfNaiqk-2kb_BqNY6Rsw",{"id":13482,"basic_info":13483,"compatibility":13489,"extension":9,"features":13496,"issues":13506,"media":13507,"meta":13509,"metrics":13,"organization_id":13510,"pricing_and_payment":13511,"related_packages":13513,"reviews":13514,"seo_and_faqs":13,"stem":13515,"sysconfig":13516,"technical_details":13526,"ui_configuration":13528,"uuid":13,"__hash__":13529},"packages\u002Fpackages\u002Fotrs-addons-itrm.json",{"title":13484,"slug":13485,"summary":13486,"categories":13487,"full_description":13488},"IT Risk Management (ITRM)","otrs-addons-itrm","IT-Risikomanagement-Erweiterung für OTRS\u002FZnuny zur Bewertung und Behandlung von IT-Risiken.",[4638,2717,1141,1041,4786,2767],"Dieses Add-on bietet einen umfassenden Rahmen für das IT-Risikomanagement (ITRM) innerhalb von OTRS und Znuny. Es unterstützt Organisationen dabei, IT-Risiken gemäß Standards wie ISO 27001 zu identifizieren, zu analysieren und zu bewerten. Durch die Integration in das ITSM-Modul können Risiken direkt mit betroffenen Assets (CIs) verknüpft werden. Das Modul umfasst ein zentrales Risikoregister, konfigurierbare Bewertungsmatrizen und Werkzeuge zur Dokumentation von Behandlungsstrategien (Vermeidung, Verminderung, Transfer oder Akzeptanz).",{"systems":13490,"dependencies":13495},[13491,13493],{"system_id":6511,"supported_versions":13492},[6916,6370],{"system_id":6368,"supported_versions":13494},[6370,6371,6372,6373,6374,6552,6376],[],[13497,13500,13503],{"title":13498,"description":13499},"Risikobewertungsmatrix","Ermöglicht die Bewertung von Risiken basierend auf Eintrittswahrscheinlichkeit und Auswirkung in einer konfigurierbaren Matrix.",{"title":13501,"description":13502},"Asset-Integration","Verknüpft Risiken direkt mit Configuration Items (CIs) in der OTRS\u002FZnuny CMDB.",{"title":13504,"description":13505},"Risikobehandlungsplanung","Verfolgung von Maßnahmen zur Risikominderung und Behandlungsplänen.",[],{"screenshots":13508},[],{},"opgkrzeszow",{"is_free":6462,"payment_models":13512},[],[],[],"packages\u002Fotrs-addons-itrm",[13517,13520,13523],{"name":13518,"system_id":6368,"description":13519},"ITRM::Risk::Probability","Definiert die Wahrscheinlichkeitsstufen für die Risikobewertung.",{"name":13521,"system_id":6368,"description":13522},"ITRM::Risk::Impact","Definiert die Auswirkungsstufen für die Risikobewertung.",{"name":13524,"system_id":6368,"description":13525},"ITRM::Risk::Matrix","Konfiguration der Risikomatrix-Logik.",{"package_type":6417,"repository_url":13527,"latest_version":7923,"license":6862},"https:\u002F\u002Fgithub.com\u002Fopgkrzeszow\u002FOTRS-Addons-ITRM",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"PqHT0_ygazTN0u3XSKFcLMdguxG8rRnDLZ2FAhd6MtY",{"id":13531,"basic_info":13532,"compatibility":13538,"extension":9,"features":13545,"issues":13554,"media":13555,"meta":13557,"metrics":13,"organization_id":13558,"pricing_and_payment":13559,"related_packages":13561,"reviews":13563,"seo_and_faqs":13,"stem":13564,"sysconfig":13565,"technical_details":13573,"ui_configuration":13575,"uuid":13,"__hash__":13576},"packages\u002Fpackages\u002Fotrs-authsessionredis.json",{"title":13533,"slug":13534,"summary":13535,"categories":13536,"full_description":13537},"OTRS-AuthSessionRedis","otrs-authsessionredis","Ein Redis-basiertes Session-Backend für OTRS und Znuny zur Steigerung der Performance und Skalierbarkeit.",[4497,4897,4016,4717,4786,5946],"Dieses Modul ermöglicht es OTRS und Znuny, Redis als Session-Storage-Backend anstelle der Standard-Datenbank oder des Dateisystems zu verwenden. Dies ist besonders nützlich für Multi-Node-Setups (Load Balancing) und Hochleistungsanforderungen, da Redis einen schnellen In-Memory-Zugriff auf Sitzungsdaten bietet. Durch die Auslagerung der Sitzungsdaten wird die Primärdatenbank entlastet und die Skalierbarkeit des Gesamtsystems verbessert.",{"systems":13539,"dependencies":13544},[13540,13542],{"system_id":6511,"supported_versions":13541},[6503],{"system_id":6368,"supported_versions":13543},[6503,6504,6505,6506,6507,6508],[],[13546,13549,13552],{"title":13547,"description":13548},"Redis-Integration","Ermöglicht die Speicherung von Sitzungsdaten in Redis statt in der Datenbank oder im Dateisystem.",{"title":13550,"description":13551},"Multi-Node-Unterstützung","Ermöglicht eine nahtlose Sitzungsverwaltung über mehrere Webserver hinweg in Cluster-Umgebungen.",{"title":8616,"description":13553},"Reduziert die Datenbanklast durch Auslagerung flüchtiger Sitzungsdaten in den Arbeitsspeicher.",[],{"screenshots":13556},[],{},"ymyasoedov",{"is_free":6462,"payment_models":13560},[],[13562],"otrs-cacheredis",[],"packages\u002Fotrs-authsessionredis",[13566,13570],{"name":13567,"system_id":6368,"description":13568,"default":13569},"SessionModule","Legt das zu verwendende Sitzungsmodul fest. Muss für dieses Paket auf Kernel::System::AuthSession::Redis gesetzt werden.","Kernel::System::AuthSession::DB",{"name":13571,"system_id":6368,"description":13572},"SessionModule::Redis::Config","Konfigurations-Hash für die Redis-Verbindung (Host, Port, Passwort, etc.).",{"package_type":6417,"repository_url":13574,"latest_version":7923,"license":6638},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-AuthSessionRedis",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HogRvDf3g7YXU7ntp2xo29GoHfWdQxj2yLK5c7RfteI",{"id":13578,"basic_info":13579,"compatibility":13584,"extension":9,"features":13591,"issues":13600,"media":13607,"meta":13609,"metrics":13,"organization_id":13558,"pricing_and_payment":13610,"related_packages":13612,"reviews":13613,"seo_and_faqs":13,"stem":13614,"sysconfig":13615,"technical_details":13616,"ui_configuration":13618,"uuid":13,"__hash__":13619},"packages\u002Fpackages\u002Fotrs-cacheredis.json",{"title":13580,"slug":13562,"summary":13581,"categories":13582,"full_description":13583},"OTRS-CacheRedis","Eine Redis-basierte Cache-Backend-Implementierung für OTRS und Znuny zur Leistungssteigerung.",[4497,736,4016,3818,2646],"Dieses Modul ermöglicht es OTRS und Znuny, Redis als zentralisierte Caching-Ebene zu nutzen. Es ist besonders nützlich für Hochleistungsanforderungen oder Multi-Server-Setups (Cluster), bei denen ein gemeinsamer Cache erforderlich ist. Im Gegensatz zum standardmäßigen dateibasierten Cache arbeitet Redis im Arbeitsspeicher und bietet schnellere Zugriffszeiten sowie eine bessere Handhabung großer Datensätze. Die Konfiguration erfolgt manuell in der Datei Kernel\u002FConfig.pm. Hinweis: Znuny ab Version 6.1 enthält bereits eine native Redis-Unterstützung; dieses Modul dient primär als Alternative oder für ältere Versionen.",{"systems":13585,"dependencies":13590},[13586,13588],{"system_id":6511,"supported_versions":13587},[6503],{"system_id":6368,"supported_versions":13589},[6503,6504,6505,6506,6507,6508],[],[13592,13595,13598],{"title":13593,"description":13594},"Redis-Backend-Unterstützung","Ermöglicht die Nutzung von Redis als primären Caching-Mechanismus anstelle von dateibasiertem Caching.",{"title":13596,"description":13597},"Cluster-Kompatibilität","Erleichtert das gemeinsame Caching über mehrere Anwendungsknoten hinweg in Cluster-Umgebungen.",{"title":7494,"description":13599},"Unterstützt benutzerdefinierte Redis-Hosts, Ports, Datenbank-Indizes und Passwort-Authentifizierung.",[13601],{"source":6733,"source_url":13602,"items":13603},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-CacheRedis\u002Fissues",[13604],{"title":13605,"url":13606,"state":6738,"number":6165},"Can't locate Redis.pm in @INC","https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-CacheRedis\u002Fissues\u002F1",{"screenshots":13608},[],{},{"is_free":6462,"payment_models":13611},[],[],[],"packages\u002Fotrs-cacheredis",[],{"package_type":6452,"repository_url":13617,"license":6638,"latest_version":6699},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-CacheRedis",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"UapEWkFAqLh_YY1GUgyYAdg0J7tWGMKtBPQKjI720h8",{"id":13621,"basic_info":13622,"compatibility":13628,"extension":9,"features":13635,"issues":13643,"media":13653,"meta":13655,"metrics":13,"organization_id":13656,"pricing_and_payment":13657,"related_packages":13659,"reviews":13660,"seo_and_faqs":13,"stem":13661,"sysconfig":13662,"technical_details":13663,"ui_configuration":13665,"uuid":13,"__hash__":13666},"packages\u002Fpackages\u002Fotrs-client.json",{"title":13623,"slug":13624,"summary":13625,"categories":13626,"full_description":13627},"OTRS-Client","otrs-client","Eine Low-Level Java-Client-Bibliothek für die Interaktion mit OTRS und Znuny über klassische RPC- und SOAP-Schnittstellen.",[2797,5046,4687,284,2462,2697],"OTRS-Client ist eine Java-basierte Bibliothek, die die Kommunikation mit OTRS- und Znuny-Systemen über deren klassische SOAP- und RPC-Schnittstellen erleichtert. Sie bietet Java- und Groovy-Anwendungen eine einfache Möglichkeit, gängige Operationen wie das Erstellen, Suchen und Aktualisieren von Tickets durchzuführen, ohne XML-Anfragen manuell erstellen zu müssen. Dies ist besonders nützlich für die Integration von Altsystemen oder älteren OTRS-Installationen, bei denen die moderne REST-API nicht verfügbar oder nicht erwünscht ist. Die Bibliothek wird häufig über JitPack eingebunden.",{"systems":13629,"dependencies":13634},[13630,13632],{"system_id":6511,"supported_versions":13631},[7278,7279,7131,7090],{"system_id":6368,"supported_versions":13633},[7090,7091],[],[13636,13639,13641],{"title":13637,"description":13638},"Unterstützung für Legacy-Protokolle","Volle Unterstützung für die ursprünglichen OTRS SOAP- und RPC-Schnittstellen (Remote Procedure Call).",{"title":12845,"description":13640},"Umfassende Methoden für TicketCreate, TicketGet, TicketSearch und TicketUpdate.",{"title":9400,"description":13642},"Möglichkeit, Artikel und Notizen über die API zu Tickets hinzuzufügen.",[13644],{"source":6733,"source_url":13645,"items":13646},"https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client\u002Fissues",[13647,13650],{"title":13648,"url":13649,"state":7022},"Support for OTRS 6","https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client\u002Fissues\u002F10",{"title":13651,"url":13652,"state":7022},"TicketSearch with multiple values","https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client\u002Fissues\u002F1",{"screenshots":13654},[],{},"gtudan",{"is_free":6462,"payment_models":13658},[],[],[],"packages\u002Fotrs-client",[],{"package_type":6452,"repository_url":13664,"latest_version":7116,"license":7566},"https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"TNL8ztog0DDRmgINhlCYOsaXiQYA9ykcSma5x8msGZM",{"id":13668,"basic_info":13669,"compatibility":13675,"extension":9,"features":13682,"issues":13695,"media":13706,"meta":13708,"metrics":13,"organization_id":6939,"pricing_and_payment":13709,"related_packages":13711,"reviews":13712,"seo_and_faqs":13,"stem":13720,"sysconfig":13721,"technical_details":13728,"ui_configuration":13730,"uuid":13,"__hash__":13731},"packages\u002Fpackages\u002Fotrs-consoletools.json",{"title":13670,"slug":13671,"summary":13672,"categories":13673,"full_description":13674},"ConsoleTools","otrs-consoletools","Erweitert die OTRS\u002FZnuny-Konsole um mächtige Befehle für SysConfig, Filter und Benutzer.",[942,1230,5274,527,93,1698],"otrs-ConsoleTools ist eine unverzichtbare Erweiterung für Administratoren von OTRS und Znuny, die gerne mit der Kommandozeile arbeiten. Das Paket erweitert das Standard-Tool `bin\u002Fotrs.Console.pl` um eine Vielzahl nützlicher Befehle. Damit lassen sich komplexe Aufgaben wie das Massen-Update von Benutzern, der Export von PostMaster-Filtern oder das gezielte Ändern von SysConfig-Optionen automatisieren, ohne die Weboberfläche nutzen zu müssen. Es ist besonders hilfreich für Deployment-Skripte und die schnelle Fehlersuche in großen Instanzen.",{"systems":13676,"dependencies":13681},[13677,13679],{"system_id":6511,"supported_versions":13678},[6916,6370],{"system_id":6368,"supported_versions":13680},[6370,6371,6372,6373,6374,6552,6376],[],[13683,13686,13689,13692],{"title":13684,"description":13685},"SysConfig Management","Ermöglicht das Suchen, Auflisten, Setzen und Sichern (Dump) von SysConfig-Einstellungen direkt über die Konsole.",{"title":13687,"description":13688},"PostMaster Filter Tools","Bietet Befehle zum Auflisten, Exportieren und Importieren von PostMaster-Filtern.",{"title":13690,"description":13691},"Benutzerverwaltung via CLI","Erleichtert die Verwaltung von Benutzern durch Such- und Update-Befehle auf der Kommandozeile.",{"title":13693,"description":13694},"Paket-Management Erweiterungen","Befehle zum Auflisten installierter Pakete und zum automatischen Upgrade aller Pakete.",[13696],{"source":6733,"source_url":13697,"items":13698},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools\u002Fissues",[13699,13703],{"title":13700,"url":13701,"state":7022,"number":13702},"Add command to list all queues","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools\u002Fissues\u002F21",21,{"title":13704,"url":13705,"state":7022,"number":10880},"Admin::Config::Set should support multiple values for Array\u002FHash","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools\u002Fissues\u002F18",{"screenshots":13707},[],{},{"is_free":6462,"payment_models":13710},[],[],[13713],{"quote":13714,"role":13715,"context":13716,"source_label":13717,"source_url":13718,"date":13719},"Ein Muss für jeden OTRS-Admin, der Automatisierung liebt. Die SysConfig-Befehle sparen enorm viel Zeit.","Administrator","Comment on OTRS community tools.","GitHub Discussions \u002F Community Feedback","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools","2018-05-15","packages\u002Fotrs-consoletools",[13722,13725],{"name":13723,"system_id":6368,"description":13724,"default":6590},"ConsoleTools::Command###Admin::Config::Dump","Aktiviert den Konsolenbefehl zum Sichern der SysConfig.",{"name":13726,"system_id":6368,"description":13727,"default":6590},"ConsoleTools::Command###Admin::PostMasterFilter::List","Aktiviert den Konsolenbefehl zum Auflisten von PostMaster-Filtern.",{"package_type":6417,"repository_url":13718,"latest_version":13729,"license":6820},"6.0.11",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"5cBZ4Y_DnEibRttpepSRkn1WgDl_UaPh5VMlS0NeQH4",{"id":13733,"basic_info":13734,"compatibility":13740,"extension":9,"features":13747,"issues":13757,"media":13758,"meta":13760,"metrics":13,"organization_id":13761,"pricing_and_payment":13762,"related_packages":13764,"reviews":13765,"seo_and_faqs":13,"stem":13766,"sysconfig":13767,"technical_details":13774,"ui_configuration":13776,"uuid":13,"__hash__":13777},"packages\u002Fpackages\u002Fotrs-customer-itsm-config-item-overview.json",{"title":13735,"slug":13736,"summary":13737,"categories":13738,"full_description":13739},"Customer ITSM Config Item Overview","otrs-customer-itsm-config-item-overview","Fügt eine ITSM-Config-Item-Übersicht im Kundenportal hinzu.",[1021,1457,412,1180,2916],"Dieses Add-on erweitert das OTRS- oder Znuny-Kundenportal um eine dedizierte Übersicht für ITSM Configuration Items (CIs). Es ermöglicht Kunden, alle ihnen zugeordneten Assets aus der CMDB direkt im Portal einzusehen. Dies verbessert die Transparenz und erlaubt es Benutzern, Informationen über ihre Hardware, Software oder andere verwaltete Ressourcen abzurufen, ohne den Support kontaktieren zu müssen. Die Erweiterung nutzt die Standard-Verknüpfungsmechanismen von OTRS\u002FZnuny, um sicherzustellen, dass nur relevante Daten angezeigt werden.",{"systems":13741,"dependencies":13746},[13742,13744],{"system_id":6511,"supported_versions":13743},[7131,7090],{"system_id":6368,"supported_versions":13745},[7090],[],[13748,13751,13754],{"title":13749,"description":13750},"Kundenportal-Integration","Fügt dem Kundenportal einen neuen Menüpunkt hinzu, über den Kunden direkt auf ihre Configuration Items zugreifen können.",{"title":13752,"description":13753},"Benutzerspezifische Filterung","Filtert die CMDB-Daten automatisch so, dass Kunden nur die CIs sehen, die explizit mit ihrem Benutzerkonto verknüpft sind.",{"title":13755,"description":13756},"CI-Detailansicht","Ermöglicht es Kunden, Details und Attribute der ihnen zugewiesenen Assets (z. B. Hardware oder Software) einzusehen.",[],{"screenshots":13759},[],{},"mo-azfar",{"is_free":6462,"payment_models":13763},[],[],[],"packages\u002Fotrs-customer-itsm-config-item-overview",[13768,13771],{"name":13769,"system_id":6368,"description":13770},"CustomerFrontend::Module###CustomerITSMConfigItemOverview","Registrierung des Moduls für das Kundenportal.",{"name":13772,"system_id":6368,"description":13773},"CustomerFrontend::Navigation###CustomerITSMConfigItemOverview###002-CustomerITSMConfigItemOverview","Konfiguration des Navigationspunkts im Kundenportal.",{"package_type":6417,"repository_url":13775,"latest_version":7923,"license":6862},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Customer-ITSM-Config-Item-Overview",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"BGWqqeDAzPpY5Pg7Z54dnEYWr9DWP-a3yxiXdNFFbd4",{"id":13779,"basic_info":13780,"compatibility":13786,"extension":9,"features":13795,"issues":13808,"media":13809,"meta":13811,"metrics":13,"organization_id":13812,"pricing_and_payment":13813,"related_packages":13815,"reviews":13816,"seo_and_faqs":13,"stem":13817,"sysconfig":13818,"technical_details":13828,"ui_configuration":13830,"uuid":13,"__hash__":13831},"packages\u002Fpackages\u002Fotrs-customeruserimportexport.json",{"title":13781,"slug":13782,"summary":13783,"categories":13784,"full_description":13785},"CustomerUserImportExport","otrs-customeruserimportexport","CSV-basierter Import und Export von Kundenbenutzern für OTRS, Znuny und OTOBO.",[1487,2626,2063,1337,3331,1587,93],"Dieses Paket erweitert das Standard-Import\u002FExport-Modul von OTRS, Znuny und OTOBO um ein Backend für Kundenbenutzer. Es ermöglicht den Massenimport und -export von Kundendaten im CSV-Format. Administratoren können Mappings für verschiedene Kunden-Backends (z.B. DB, LDAP) verwalten. Zu den erweiterten Funktionen gehören das Setzen von Standardwerten für Pflichtfelder wie E-Mail oder Gültigkeit, das Erzwingen von Importen in bestimmte Backends und die automatische Generierung von Kunden-IDs aus E-Mail-Domains. Es ist ein unverzichtbares Werkzeug für Migrationen und die regelmäßige Pflege von Kundendaten.",{"systems":13787,"dependencies":13794},[13788,13790,13792],{"system_id":6511,"supported_versions":13789},[7430,7431,6916,6370],{"system_id":6368,"supported_versions":13791},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6432,"supported_versions":13793},[6714,6653],[],[13796,13799,13802,13805],{"title":13797,"description":13798},"CSV Import\u002FExport","Import und Export von Kundenbenutzern über CSV-Dateien im Standard-Import\u002FExport-Modul.",{"title":13800,"description":13801},"Automatische Mappings","Erstellt bei der Installation automatisch Mappings für alle konfigurierten Kunden-Backends.",{"title":13803,"description":13804},"Passwort-Optionen","Ermöglicht das Zurücksetzen von Passwörtern auf den Benutzernamen während des Daten-Updates.",{"title":13806,"description":13807},"Domain-Mapping","Automatisches Mapping von E-Mail-Domains auf Kunden-IDs basierend auf der Konfiguration.",[],{"screenshots":13810},[],{},"perlservices",{"is_free":6462,"payment_models":13814},[],[],[],"packages\u002Fotrs-customeruserimportexport",[13819,13822,13825],{"name":13820,"system_id":6368,"description":13821},"CustomerUserImport::EMailDomainCustomerIDMapping","Mapping von E-Mail-Domains auf Kunden-IDs.",{"name":13823,"system_id":6368,"description":13824},"CustomerUserImport::DefaultEmail","Standard-E-Mail-Adresse, falls im Import nicht angegeben.",{"name":13826,"system_id":6368,"description":13827},"CustomerUserImport::DefaultValidity","Standard-Gültigkeit für importierte Benutzer.",{"package_type":6417,"repository_url":13829,"latest_version":6537,"license":6862},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-CustomerUserImportExport",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"tcHqh5qfyr2AjpKBQL-mR2JbdwKBgQkosuSx-_RgPmA",{"id":13833,"basic_info":13834,"compatibility":13840,"extension":9,"features":13849,"issues":13863,"media":13868,"meta":13870,"metrics":13,"organization_id":13,"pricing_and_payment":13871,"related_packages":13873,"reviews":13874,"seo_and_faqs":13,"stem":13875,"sysconfig":13876,"technical_details":13877,"ui_configuration":13879,"uuid":13,"__hash__":13880},"packages\u002Fpackages\u002Fotrs-custommessage-api.json",{"title":13835,"slug":13836,"summary":13837,"categories":13838,"full_description":13839},"OTRS CustomMessage API","otrs-custommessage-api","Eine Python-basierte Middleware-API für OTRS und Znuny zur Erleichterung von Ticket-Benachrichtigungen über Plattformen wie Telegram, Slack, Microsoft Teams und Rocket.Chat.",[3602,825,3322,2342,4339,5332,4986,3312,4648,1111,2697],"Diese Middleware fungiert als Brücke zwischen OTRS\u002FZnuny und verschiedenen Messaging-Plattformen. Sie nutzt das OTRS Generic Interface (Webservices), um Ticketdaten zu empfangen und formatierte Nachrichten an Telegram, Slack, Microsoft Teams oder Rocket.Chat weiterzuleiten. Dies ermöglicht eine zentrale Verwaltung von Benachrichtigungen, ohne dass mehrere systemspezifische Erweiterungen direkt im Ticket-System installiert werden müssen. Die Lösung basiert auf Python Flask und ist leichtgewichtig sowie einfach zu konfigurieren.",{"systems":13841,"dependencies":13848},[13842,13844,13846],{"system_id":6368,"supported_versions":13843},[6503,6504,6505,6506,6507,6508,6509],{"system_id":6511,"supported_versions":13845},[6503],{"system_id":6432,"supported_versions":13847},[6789,6790],[],[13850,13852,13854,13857,13860],{"title":12956,"description":13851},"Ermöglicht das Senden von Ticket-Benachrichtigungen an Telegram-Bots.",{"title":12959,"description":13853},"Postet Ticket-Updates direkt in Slack-Kanäle.",{"title":13855,"description":13856},"Microsoft Teams Integration","Liefert Benachrichtigungen an Microsoft Teams über Webhooks.",{"title":13858,"description":13859},"Rocket.Chat Integration","Unterstützt die Weiterleitung von Nachrichten an Rocket.Chat.",{"title":13861,"description":13862},"Generic Interface Support","Nutzt das Standard OTRS\u002FZnuny Generic Interface für eine nahtlose Integration.",[13864],{"source":6733,"source_url":13865,"items":13866},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-CustomMessage-API\u002Fissues",[13867],{"title":12857,"url":13865},{"screenshots":13869},[],{},{"is_free":6462,"payment_models":13872},[],[],[],"packages\u002Fotrs-custommessage-api",[],{"package_type":6452,"repository_url":13878,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-CustomMessage-API",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"kVvmFJ-WI_Qolg3Sg70QCmibyZ76513PvGJVJs7Pwjw",{"id":13882,"basic_info":13883,"compatibility":13889,"extension":9,"features":13896,"issues":13906,"media":13913,"meta":13915,"metrics":13,"organization_id":6525,"pricing_and_payment":13916,"related_packages":13918,"reviews":13919,"seo_and_faqs":13,"stem":13925,"sysconfig":13926,"technical_details":13927,"ui_configuration":13929,"uuid":13,"__hash__":13930},"packages\u002Fpackages\u002Fotrs-disableotrsbusinessnotification.json",{"title":13884,"slug":13885,"summary":13886,"categories":13887,"full_description":13888},"DisableOTRSBusinessNotification","otrs-disableotrsbusinessnotification","Deaktiviert die 'OTRS Business Solution' Upgrade-Benachrichtigungen und Werbung in der OTRS Community Edition.",[5806,3582,93,3857],"Dieses Add-on entfernt die permanenten \"OTRS Business Solution\" (jetzt OTRS) Upgrade-Hinweise, Banner und Werbeelemente, die in den OTRS Community Edition Versionen 5 und 6 eingeführt wurden. Es wurde entwickelt, um Administratoren und Agenten eine saubere Benutzeroberfläche zu bieten, die frei von ständigen Aufforderungen zum Wechsel auf die kostenpflichtige Version ist. Das Paket ist besonders nützlich für Installationen, die auf der Community Edition verbleiben oder zu Znuny migrieren möchten, ohne die ursprünglichen Werbeeinblendungen zu sehen.",{"systems":13890,"dependencies":13895},[13891,13893],{"system_id":6511,"supported_versions":13892},[6916,6370],{"system_id":6368,"supported_versions":13894},[6370],[],[13897,13900,13903],{"title":13898,"description":13899},"Upgrade-Banner entfernen","Entfernt die \"OTRS Business Solution\" Banner aus dem Dashboard und dem Administrationsbereich.",{"title":13901,"description":13902},"Benachrichtigungen deaktivieren","Unterdrückt Systembenachrichtigungen und Popups bezüglich der Verfügbarkeit der kommerziellen Business-Version.",{"title":13904,"description":13905},"UI-Bereinigung","Sorgt für eine saubere, ablenkungsfreie Benutzeroberfläche für Agenten und Administratoren.",[13907],{"source":6733,"source_url":13908,"items":13909},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DisableOTRSBusinessNotification\u002Fissues",[13910],{"title":13911,"url":13912,"state":7022,"number":1669},"Issues deploying settings in 6.0.8","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DisableOTRSBusinessNotification\u002Fissues\u002F5",{"screenshots":13914},[],{},{"is_free":6462,"payment_models":13917},[],[],[13920],{"quote":13921,"role":8886,"context":13922,"source_label":13923,"source_url":13912,"date":13924},"Es wäre sehr schön, dieses arrogante und nervige ständige Gejammer über die kostenpflichtige Version loszuwerden... tolles Addon.","User feedback on GitHub issue tracker.","GitHub Issue #5","2018-07-09","packages\u002Fotrs-disableotrsbusinessnotification",[],{"package_type":6417,"repository_url":13928,"latest_version":6537,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DisableOTRSBusinessNotification",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"JxsQZVRsV3nsI8ptyFf2iX2lS4OFMqc70nEBbeZOjEM",{"id":13932,"basic_info":13933,"compatibility":13938,"extension":9,"features":13947,"issues":13957,"media":13958,"meta":13960,"metrics":13,"organization_id":13961,"pricing_and_payment":13962,"related_packages":13964,"reviews":13965,"seo_and_faqs":13,"stem":13966,"sysconfig":13967,"technical_details":13968,"ui_configuration":13970,"uuid":13,"__hash__":13971},"packages\u002Fpackages\u002Fotrs-gi-rest-php.json",{"title":13934,"slug":13934,"summary":13935,"categories":13936,"full_description":13937},"otrs-gi-rest-php","Eine PHP-Bibliothek zur Interaktion mit dem OTRS\u002FZnuny Generic Interface über die REST-API, mit Beispielen für das Sitzungs- und Ticketmanagement.",[4065,4598,2342,4756,2686,2697],"Diese PHP-Bibliothek bietet einen leichtgewichtigen Wrapper und eine Beispielimplementierung für das OTRS\u002FZnuny Generic Interface (REST). Sie ermöglicht es Entwicklern, externe PHP-Anwendungen einfach in ihr ITSM-System zu integrieren. Zu den Kernfunktionen gehören das Erstellen und Verwalten von Sitzungen sowie Ticket-Operationen wie Create, Get, Search und Update. Das Paket enthält eine vorkonfigurierte Web-Service-YAML-Datei für eine schnelle Einrichtung auf der Serverseite. Es ist besonders nützlich für Entwickler, die keine Perl-Kenntnisse haben, aber OTRS- oder Znuny-Funktionen in PHP-Umgebungen (wie Laravel oder Symfony) nutzen möchten.",{"systems":13939,"dependencies":13946},[13940,13942,13944],{"system_id":6511,"supported_versions":13941},[6783,6503],{"system_id":6368,"supported_versions":13943},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":13945},[6789,6790,6791],[],[13948,13950,13952,13954],{"title":10241,"description":13949},"Ermöglicht das Erstellen und Verwalten von API-Sitzungen für Agenten.",{"title":12845,"description":13951},"Unterstützt TicketCreate, TicketGet, TicketSearch und TicketUpdate Operationen.",{"title":8726,"description":13953},"Nutzt die Unirest-Bibliothek für eine einfache REST-Kommunikation.",{"title":13955,"description":13956},"Vorkonfigurierter Web-Service","Enthält eine YAML-Konfigurationsdatei für den schnellen Import des Web-Services in Znuny\u002FOTRS.",[],{"screenshots":13959},[],{},"rkaldung",{"is_free":6462,"payment_models":13963},[],[],[],"packages\u002Fotrs-gi-rest-php",[],{"package_type":6452,"repository_url":13969,"license":6638,"latest_version":11032},"https:\u002F\u002Fgithub.com\u002Frkaldung\u002Fotrs-gi-rest-php",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"UIyMeFNiZL4V5BYy7Nfamfhco1fnEra56fYQp_SQ71g",{"id":13973,"basic_info":13974,"compatibility":13980,"extension":9,"features":13990,"issues":14002,"media":14012,"meta":14014,"metrics":13,"organization_id":1131,"pricing_and_payment":14015,"related_packages":14017,"reviews":14018,"seo_and_faqs":13,"stem":14019,"sysconfig":14020,"technical_details":14027,"ui_configuration":14030,"uuid":13,"__hash__":14031},"packages\u002Fpackages\u002Fotrs-modules.json",{"title":13975,"slug":13976,"summary":13977,"categories":13978,"full_description":13979},"Complemento Add-ons for Znuny & OTRS","otrs-modules","Professionelle Erweiterungen für Znuny, OTRS und LigeroSmart, einschließlich des Multiservices-Katalogs.",[1131,3458,4846,6312,4242,5826],"Complemento bietet eine umfassende Suite von Open-Source- und Enterprise-Modulen für das OTRS-Ökosystem, einschließlich Znuny und LigeroSmart. Das Flaggschiff-Modul 'Multiservices' ermöglicht eine hochflexible Gestaltung des Servicekatalogs, die weit über die Standardfunktionen hinausgeht. Die Module sind darauf ausgelegt, die Effizienz von Agenten zu steigern, Prozesse zu automatisieren und die Benutzererfahrung zu verbessern. Während viele Module als Open-Source auf GitHub verfügbar sind, bietet Complemento auch professionellen Support und erweiterte Enterprise-Funktionen an.",{"systems":13981,"dependencies":13989},[13982,13984,13986],{"system_id":6368,"supported_versions":13983},[6370,6552,6376],{"system_id":6511,"supported_versions":13985},[6370],{"system_id":6876,"supported_versions":13987},[13988],"Smart",[],[13991,13993,13996,13999],{"title":3457,"description":13992},"Erweiterter Servicekatalog mit hierarchischen Strukturen und verbesserter Kategorisierung.",{"title":13994,"description":13995},"Prozessmanagement-Erweiterungen","Verbesserte Werkzeuge für die Automatisierung komplexer Workflows und BPMN-ähnliche Prozesse.",{"title":13997,"description":13998},"Quick Ticket","Optimierte Benutzeroberfläche für die schnelle Erstellung von Tickets durch Agenten.",{"title":14000,"description":14001},"Ligero Maps","Visualisierung von Tickets und deren Status auf einer interaktiven Karte.",[14003],{"source":6733,"source_url":14004,"items":14005},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002FComplemento-Multiservices\u002Fissues",[14006,14009],{"title":14007,"url":14008,"state":6738},"Compatibility with Znuny 7.x","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002FComplemento-Multiservices\u002Fissues\u002F45",{"title":14010,"url":14011,"state":7022},"Translation updates for Portuguese and English","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002FComplemento-Multiservices\u002Fissues\u002F42",{"screenshots":14013},[],{},{"is_free":6462,"payment_models":14016},[],[6368,6892],[],"packages\u002Fotrs-modules",[14021,14024],{"name":14022,"system_id":6368,"description":14023},"Multiservices::Core::ServiceSelection","Konfiguriert die Anzeige und Auswahl von Services in der Agenten-Oberfläche.",{"name":14025,"system_id":6368,"description":14026},"Multiservices::Frontend::Agent::ModuleRegistration","Einstellungen für die Modulregistrierung der Multiservices-Oberfläche.",{"package_type":6417,"repository_url":14028,"latest_version":14029,"license":6487},"https:\u002F\u002Fgithub.com\u002Fcomplemento","6.0.x \u002F 7.0.x compatible",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"qFnDZe3J3_RLSz1XrRQWzClRbtsq5VAq6NwzjeRUtrY",{"id":14033,"basic_info":14034,"compatibility":14040,"extension":9,"features":14049,"issues":14059,"media":14060,"meta":14062,"metrics":13,"organization_id":6852,"pricing_and_payment":14063,"related_packages":14065,"reviews":14066,"seo_and_faqs":13,"stem":14067,"sysconfig":14068,"technical_details":14069,"ui_configuration":14071,"uuid":13,"__hash__":14072},"packages\u002Fpackages\u002Fotrs-mxc-mfotranslationhelper.json",{"title":14035,"slug":14036,"summary":14037,"categories":14038,"full_description":14039},"MfoTranslationHelper","otrs-mxc-mfotranslationhelper","Ein Entwickler-Tool für Znuny und OTOBO, das fehlende Übersetzungen identifiziert und die Erstellung von Übersetzungsdateien automatisiert.",[1698,3025,5758,3381],"Der MfoTranslationHelper ist ein spezialisiertes Entwickler-Tool für Znuny, OTOBO und die OTRS Community Edition. Er unterstützt Entwickler dabei, die Lokalisierung ihrer Module sicherzustellen, indem er den Quellcode nach übersetzbaren Zeichenfolgen durchsucht und diese mit den vorhandenen Sprachdateien abgleicht. Das Tool identifiziert fehlende Einträge und ermöglicht die automatisierte Erstellung oder Aktualisierung von Übersetzungsdateien (.po und .pm). Dies reduziert den manuellen Aufwand bei der Internationalisierung von Erweiterungen erheblich und beugt vergessenen Übersetzungen vor.",{"systems":14041,"dependencies":14048},[14042,14044,14046],{"system_id":6368,"supported_versions":14043},[6503,6504,6505,6506,6507,6508],{"system_id":6432,"supported_versions":14045},[6789,6790],{"system_id":6511,"supported_versions":14047},[6503],[],[14050,14053,14056],{"title":14051,"description":14052},"Übersetzungs-Scan","Durchsucht den Quellcode von Modulen (Perl, Templates, XML) nach fehlenden Übersetzungs-Strings.",{"title":14054,"description":14055},"Datei-Generierung","Erstellt oder aktualisiert automatisch .po- und .pm-Übersetzungsdateien basierend auf den gefundenen Strings.",{"title":14057,"description":14058},"Admin-Interface","Bietet eine Weboberfläche im Administrationsbereich zur Verwaltung von Übersetzungsaufgaben.",[],{"screenshots":14061},[],{},{"is_free":6462,"payment_models":14064},[],[],[],"packages\u002Fotrs-mxc-mfotranslationhelper",[],{"package_type":6417,"repository_url":14070,"latest_version":6989,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmaxence-de\u002Fotrs-mxc-MfoTranslationHelper",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Q1qNZ-r1AwEEAMCYi-Mo9JsSfLnntGC8i3XYEx9aJnU",{"id":14074,"basic_info":14075,"compatibility":14081,"extension":9,"features":14090,"issues":14100,"media":14101,"meta":14103,"metrics":13,"organization_id":13,"pricing_and_payment":14104,"related_packages":14106,"reviews":14107,"seo_and_faqs":13,"stem":14108,"sysconfig":14109,"technical_details":14110,"ui_configuration":14112,"uuid":13,"__hash__":14113},"packages\u002Fpackages\u002Fotrs-otobo-add-default-notification-template-to-calendar-appointment.json",{"title":14076,"slug":14077,"summary":14078,"categories":14079,"full_description":14080},"Add Default Notification Template to Calendar Appointment","otrs-otobo-add-default-notification-template-to-calendar-appointment","Füllt automatisch eine Benachrichtigungsvorlage (z. B. 15 Minuten vorher) beim Erstellen von Kalenderterminen in OTRS, OTOBO oder Znuny aus.",[745,3602,332,527,4527,755,6164],"Dieses Add-on für OTRS, OTOBO und Znuny verbessert die Benutzerfreundlichkeit des Kalendermoduls. Wenn ein Agent einen neuen Termin erstellt, füllt das System automatisch eine Benachrichtigungsvorlage aus (standardmäßig 15 Minuten vor dem Termin). Dies verhindert, dass wichtige Erinnerungen aufgrund von manuellem Aufwand oder Vergesslichkeit ausgelassen werden. Das Paket ist besonders nützlich für Teams, die stark auf den integrierten Kalender für Service-Termine angewiesen sind.",{"systems":14082,"dependencies":14089},[14083,14085,14087],{"system_id":6511,"supported_versions":14084},[6503],{"system_id":6432,"supported_versions":14086},[6789,6790],{"system_id":6368,"supported_versions":14088},[6503,6504,6505,6506,6507,6508],[],[14091,14094,14097],{"title":14092,"description":14093},"Automatische Benachrichtigungsvorlage","Fügt beim Erstellen eines neuen Kalendertermins automatisch eine Standard-Benachrichtigungszeile hinzu.",{"title":14095,"description":14096},"Standard-Erinnerung (15 Min.)","Stellt sicher, dass Agenten standardmäßig 15 Minuten vor einem Termin erinnert werden, ohne dies manuell auswählen zu müssen.",{"title":14098,"description":14099},"Multi-System Kompatibilität","Vollständig kompatibel mit OTRS 6, OTOBO 10 und Znuny 6.x Umgebungen.",[],{"screenshots":14102},[],{},{"is_free":6462,"payment_models":14105},[],[],[],"packages\u002Fotrs-otobo-add-default-notification-template-to-calendar-appointment",[],{"package_type":6417,"repository_url":14111,"license":6487,"latest_version":7923},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-OTOBO-Add-Default-Notification-Template-To-Calendar-Appointment",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"oB83GX9uhSzlNi2nZA9yvgvk6icOzYiqjx6aJH7XfHY",{"id":14115,"basic_info":14116,"compatibility":14122,"extension":9,"features":14129,"issues":14136,"media":14137,"meta":14139,"metrics":13,"organization_id":13,"pricing_and_payment":14140,"related_packages":14142,"reviews":14143,"seo_and_faqs":13,"stem":14144,"sysconfig":14145,"technical_details":14160,"ui_configuration":14162,"uuid":13,"__hash__":14163},"packages\u002Fpackages\u002Fotrs-sla-progress-bar-and-remark.json",{"title":14117,"slug":14118,"summary":14119,"categories":14120,"full_description":14121},"OTRS SLA Progress Bar and Remark","otrs-sla-progress-bar-and-remark","Zeigt einen visuellen SLA-Eskalationsfortschrittsbalken und Statusanmerkungen in der Ticket-Zoom-Ansicht an.",[4956,2014,5621,5826,4272,1668,4877],"Dieses Add-on verbessert die Ticket-Zoom-Ansicht in OTRS und Znuny durch die Integration eines Fortschrittsbalkens, der die verbleibende Zeit bis zur SLA-Eskalation visualisiert. Es bietet Agenten einen schnellen Überblick darüber, ob ein Ticket kurz vor der Eskalation steht oder die Service-Level-Agreements (SLA) bereits verletzt wurden. Die Farben und die Anzeige von Textanmerkungen sind über die Systemkonfiguration anpassbar.",{"systems":14123,"dependencies":14128},[14124,14126],{"system_id":6511,"supported_versions":14125},[6370],{"system_id":6368,"supported_versions":14127},[6370,6371,6372,6373,6374,6552],[],[14130,14133],{"title":14131,"description":14132},"Visueller SLA-Fortschrittsbalken","Zeigt einen farbigen Balken an, der den Fortschritt bis zur nächsten SLA-Eskalation visualisiert.",{"title":14134,"description":14135},"Status-Anmerkungen","Fügt textuelle Hinweise wie 'Breach' oder 'Within Escalation' direkt in die Ticket-Ansicht ein.",[],{"screenshots":14138},[],{},{"is_free":6462,"payment_models":14141},[],[],[],"packages\u002Fotrs-sla-progress-bar-and-remark",[14146,14149,14152,14156],{"name":14147,"system_id":6368,"description":14148,"default":6590},"Ticket::Frontend::SLAProgressBarAndRemark###ShowProgressBar","Aktiviert oder deaktiviert den SLA-Fortschrittsbalken.",{"name":14150,"system_id":6368,"description":14151,"default":6590},"Ticket::Frontend::SLAProgressBarAndRemark###ShowRemark","Aktiviert oder deaktiviert die Statusanmerkungen (z.B. Breach).",{"name":14153,"system_id":6368,"description":14154,"default":14155},"Ticket::Frontend::SLAProgressBarAndRemark###ProgressBarColor","Farbe des Fortschrittsbalkens innerhalb der Eskalationszeit.","#00FF00",{"name":14157,"system_id":6368,"description":14158,"default":14159},"Ticket::Frontend::SLAProgressBarAndRemark###BreachColor","Farbe für den Status 'Breach' (SLA-Verletzung).","#FF0000",{"package_type":6417,"repository_url":14161,"latest_version":7923,"license":8037},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-SLA-Progress-Bar-and-Remark",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"8rdb_-a6lJDY0I2_jcG5dxx5coUS-PJPbxZJYTP1md4",{"id":14165,"basic_info":14166,"compatibility":14170,"extension":9,"features":14179,"issues":14190,"media":14191,"meta":14193,"metrics":13,"organization_id":13,"pricing_and_payment":14194,"related_packages":14196,"reviews":14197,"seo_and_faqs":13,"stem":14198,"sysconfig":14199,"technical_details":14200,"ui_configuration":14203,"uuid":13,"__hash__":14204},"packages\u002Fpackages\u002Fotrs-somconnexio.json",{"title":11732,"slug":11732,"summary":14167,"categories":14168,"full_description":14169},"Python-Bibliothek zur Integration von OTRS\u002FZnuny mit externen Systemen (wie Odoo) via REST-API.",[4339,4598,3659,1269,2342,2697],"otrs-somconnexio ist eine Python-Bibliothek, die als Client für das OTRS\u002FZnuny Generic Interface (REST-API) fungiert. Ursprünglich entwickelt von der Coopdevs-Genossenschaft für die Integration zwischen dem ERP-System Odoo und OTRS bei Som Connexió, bietet sie eine saubere Abstraktionsschicht für die Arbeit mit Tickets, Artikeln und dynamischen Feldern. Die Bibliothek vereinfacht die Automatisierung von Workflows, bei denen Daten zwischen externen Python-Anwendungen und dem Ticket-System synchronisiert werden müssen. Sie ist kompatibel mit allen Systemen, die das OTRS Generic Interface unterstützen, einschließlich Znuny und OTOBO.",{"systems":14171,"dependencies":14178},[14172,14174,14176],{"system_id":6511,"supported_versions":14173},[6916,6370],{"system_id":6368,"supported_versions":14175},[6370,6552,6376,6377],{"system_id":6432,"supported_versions":14177},[6714,6653],[],[14180,14182,14185,14187],{"title":7544,"description":14181},"Ermöglicht die Erstellung, Suche und Aktualisierung von Tickets über die OTRS\u002FZnuny REST-API.",{"title":14183,"description":14184},"Artikel-Synchronisation","Unterstützt das Hinzufügen von Artikeln (Notizen, E-Mails) zu bestehenden Tickets.",{"title":6801,"description":14186},"Volle Unterstützung für das Auslesen und Setzen von dynamischen Feldern in OTRS\u002FZnuny.",{"title":14188,"description":14189},"REST-API Wrapper","Abstrahiert die Komplexität des OTRS Generic Interface für Python-Entwickler.",[],{"screenshots":14192},[],{},{"is_free":6462,"payment_models":14195},[],[12865],[],"packages\u002Fotrs-somconnexio",[],{"package_type":7114,"repository_url":14201,"latest_version":14202,"license":7075},"https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fotrs-somconnexio","0.2.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"vaDMhM8xIxOfBI95tUMsYlpP-ZEsXX-x7oULsSWF6Bk",{"id":14206,"basic_info":14207,"compatibility":14212,"extension":9,"features":14221,"issues":14233,"media":14234,"meta":14236,"metrics":13,"organization_id":6404,"pricing_and_payment":14237,"related_packages":14239,"reviews":14240,"seo_and_faqs":13,"stem":14241,"sysconfig":14242,"technical_details":14243,"ui_configuration":14246,"uuid":13,"__hash__":14247},"packages\u002Fpackages\u002Fotrs-sopm.json",{"title":14208,"slug":14208,"summary":14209,"categories":14210,"full_description":14211},"otrs-sopm","Ein Ruby-Gem zum Parsen, Manipulieren und Speichern von SOPM-Dateien sowie zum Generieren von OPM-Strings für OTRS, Znuny und OTOBO.",[5076,3798,1718,3936,4697,4756,1728],"otrs-sopm ist eine spezialisierte Ruby-Bibliothek für Entwickler und Administratoren von OTRS-basierten Systemen wie Znuny und OTOBO. Sie bietet eine programmatische Schnittstelle zur Handhabung von SOPM-Dateien (Spec OTRS Package Manager), den XML-basierten Konfigurationsdateien für Add-on-Pakete. Das Gem ermöglicht es Benutzern, bestehende SOPM-Dateien zu laden, Metadaten (wie Version, Hersteller oder Beschreibung) zu ändern, die Liste der enthaltenen Dateien zu verwalten und den finalen OPM-String (OTRS Package Manager) zu generieren, der für die Paketinstallation erforderlich ist. Dieses Tool ist essenziell für die Automatisierung des Build-Prozesses von ITSM-Erweiterungen.",{"systems":14213,"dependencies":14220},[14214,14216,14218],{"system_id":6368,"supported_versions":14215},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6432,"supported_versions":14217},[6789,6790,6791],{"system_id":6511,"supported_versions":14219},[6503],[],[14222,14224,14227,14230],{"title":12519,"description":14223},"Laden und Parsen von XML-basierten SOPM-Dateien in ein Ruby-Objekt.",{"title":14225,"description":14226},"OPM-Generierung","Erstellen valider OPM-Strings für die Paketverteilung und -installation.",{"title":14228,"description":14229},"Metadaten-Management","Programmatische Aktualisierung von Paketversion, Hersteller, Lizenz und Beschreibungen.",{"title":14231,"description":14232},"Dateilisten-Handhabung","Verwalten der Dateiliste und deren Berechtigungen innerhalb der Paketspezifikation.",[],{"screenshots":14235},[],{},{"is_free":6462,"payment_models":14238},[],[],[],"packages\u002Fotrs-sopm",[],{"package_type":10507,"repository_url":14244,"latest_version":14245,"license":6638},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fotrs-sopm","0.9.2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"rPtw2RrH92Cb4mduXJMXVjh7vbEDzekxL7ew1aS4IcU",{"id":14249,"basic_info":14250,"compatibility":14256,"extension":9,"features":14263,"issues":14273,"media":14274,"meta":14276,"metrics":13,"organization_id":13,"pricing_and_payment":14277,"related_packages":14279,"reviews":14281,"seo_and_faqs":13,"stem":14282,"sysconfig":14283,"technical_details":14290,"ui_configuration":14292,"uuid":13,"__hash__":14293},"packages\u002Fpackages\u002Fotrs-system-configuration-history.json",{"title":14251,"slug":14252,"summary":14253,"categories":14254,"full_description":14255},"OTRS System Configuration History","otrs-system-configuration-history","Ein Modul für OTRS und Znuny zur Erfassung und Anzeige der Änderungshistorie in der Systemkonfiguration (SysConfig).",[5274,479,2520,93],"Diese Erweiterung fügt der OTRS\u002FZnuny-Systemkonfiguration eine Audit-Ebene hinzu. Sie ermöglicht es Administratoren zu verfolgen, welche Einstellungen wann und von wem geändert wurden. Das Modul speichert den vorherigen Wert, den neuen Wert sowie den Zeitstempel jeder Änderung. Es bietet eine dedizierte Oberfläche im Administrationsbereich, um diese Historie zu durchsuchen, was die Überprüfung von Änderungen oder die Fehlersuche bei Konfigurationsproblemen erheblich erleichtert. Da Znuny 7 eine grundlegend neue Frontend-Architektur verwendet, ist dieses Modul primär mit der 6.x-Serie kompatibel.",{"systems":14257,"dependencies":14262},[14258,14260],{"system_id":6511,"supported_versions":14259},[6503],{"system_id":6368,"supported_versions":14261},[6503,6504,6505,6506,6507,6508],[],[14264,14267,14270],{"title":14265,"description":14266},"Änderungsverfolgung","Erfasst alle Änderungen an SysConfig-Einstellungen, einschließlich alter und neuer Werte.",{"title":14268,"description":14269},"Benutzer-Attribution","Speichert, welcher Benutzer die Änderung vorgenommen hat und wann diese erfolgte.",{"title":14271,"description":14272},"Audit-Interface","Bietet eine administrative Oberfläche zum Durchsuchen und Filtern der Konfigurationshistorie.",[],{"screenshots":14275},[],{},{"is_free":6462,"payment_models":14278},[],[14280],"otrs-custom-sql-statistic",[],"packages\u002Fotrs-system-configuration-history",[14284,14287],{"name":14285,"system_id":6368,"description":14286},"AdminSystemConfigurationHistory###Permission","Definiert die Berechtigungsgruppe, die Zugriff auf die SysConfig-Historie hat.",{"name":14288,"system_id":6368,"description":14289},"Frontend::Module###AdminSystemConfigurationHistory","Frontend-Modul-Registrierung für die SysConfig-Historie.",{"package_type":6417,"repository_url":14291,"latest_version":6699,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-System-Configuration-History",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"aAQ3ft6m0ZlRMZcsR1ANW9KA0ye15Xq7AIj3A1z9egw",{"id":14295,"basic_info":14296,"compatibility":14302,"extension":9,"features":14311,"issues":14318,"media":14319,"meta":14321,"metrics":13,"organization_id":14322,"pricing_and_payment":14323,"related_packages":14325,"reviews":14326,"seo_and_faqs":13,"stem":14327,"sysconfig":14328,"technical_details":14329,"ui_configuration":14331,"uuid":13,"__hash__":14332},"packages\u002Fpackages\u002Fotrs-telegram.json",{"title":14297,"slug":14298,"summary":14299,"categories":14300,"full_description":14301},"otrs (npm)","otrs-telegram","Node.js API-Client für OTRS, häufig für Telegram-Bot-Integrationen verwendet.",[274,3554,5332,2686,2697],"Das npm-Paket 'otrs' (oft im Kontext von Telegram-Bots als 'otrs-telegram' referenziert) ist ein Node.js-API-Client für OTRS. Es ermöglicht Entwicklern, über die OTRS-Webservices (Generic Interface) Tickets zu erstellen, zu suchen und zu aktualisieren. Dieses Paket dient häufig als Grundlage für die Erstellung von Telegram-Bridges oder Benachrichtigungs-Bots, die OTRS-Ereignisse an Messenger-Plattformen weiterleiten. Es ist kompatibel mit OTRS Community Edition, Znuny und OTOBO, sofern die entsprechenden Webservices konfiguriert sind.",{"systems":14303,"dependencies":14310},[14304,14306,14308],{"system_id":6511,"supported_versions":14305},[7131,7090],{"system_id":6368,"supported_versions":14307},[7090,7091],{"system_id":6432,"supported_versions":14309},[6434,6435],[],[14312,14315],{"title":14313,"description":14314},"Node.js API-Client","Ermöglicht die Interaktion mit OTRS über Node.js, um Tickets zu verwalten oder Informationen abzurufen.",{"title":14316,"description":14317},"Flexible Integration","Unterstützt die Integration in benutzerdefinierte Telegram-Bots oder andere Node.js-basierte Anwendungen.",[],{"screenshots":14320},[],{},"oeduardoal",{"is_free":6462,"payment_models":14324},[],[],[],"packages\u002Fotrs-telegram",[],{"package_type":7839,"repository_url":14330,"license":6638},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fotrs",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"0fSDSLKBhFy2TROTGCgKqk2OmVBhQWbU1vjZmd6LhII",{"id":14334,"basic_info":14335,"compatibility":14341,"extension":9,"features":14350,"issues":14359,"media":14360,"meta":14362,"metrics":13,"organization_id":14363,"pricing_and_payment":14364,"related_packages":14366,"reviews":14367,"seo_and_faqs":13,"stem":14368,"sysconfig":14369,"technical_details":14370,"ui_configuration":14372,"uuid":13,"__hash__":14373},"packages\u002Fpackages\u002Fotrs-telegram-bot.json",{"title":14336,"slug":14337,"summary":14338,"categories":14339,"full_description":14340},"OTRS Telegram Bot","otrs-telegram-bot","Ein Node.js-basierter Telegram-Bot für die OTRS\u002FZnuny-Integration, der Ticket-Benachrichtigungen und Interaktionen ermöglicht.",[5332,627,3554,2686,3602,4598,2697,1111],"Dieses Tool fungiert als Brücke zwischen OTRS\u002FZnuny und Telegram. Es nutzt das OTRS Generic Interface (REST), um Benachrichtigungen über neue Tickets oder Statusänderungen direkt an Telegram-Nutzer oder Gruppen zu senden. Nutzer können zudem Informationen zu Tickets abfragen. Die Anwendung ist als eigenständiger Node.js-Dienst konzipiert und kann entweder direkt oder als Docker-Container betrieben werden. Zur Konfiguration werden Umgebungsvariablen für den Bot-Token und die OTRS-API-Endpunkte verwendet.",{"systems":14342,"dependencies":14349},[14343,14345,14347],{"system_id":6511,"supported_versions":14344},[6783,6503],{"system_id":6368,"supported_versions":14346},[6503,6504,6505,6506,6507,6508],{"system_id":6432,"supported_versions":14348},[6789,6790],[],[14351,14354,14356],{"title":14352,"description":14353},"Ticket-Benachrichtigungen","Erhalten Sie Echtzeit-Benachrichtigungen auf Telegram bei neuen Tickets oder Statusänderungen.",{"title":13140,"description":14355},"Fragen Sie Ticket-Details ab und interagieren Sie mit dem System über Telegram-Chat-Befehle.",{"title":14357,"description":14358},"Docker-Unterstützung","Einfache Bereitstellung als Container durch das mitgelieferte Dockerfile.",[],{"screenshots":14361},[],{},"samirfor",{"is_free":6462,"payment_models":14365},[],[],[],"packages\u002Fotrs-telegram-bot",[],{"package_type":6452,"repository_url":14371,"latest_version":6637,"license":6638},"https:\u002F\u002Fgithub.com\u002Fsamirfor\u002Fotrs-telegram-bot",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"mZJi7IePB72Fon9fD360G3aSsLfOtmq1cXzQwl4Lgmo",{"id":14375,"basic_info":14376,"compatibility":14382,"extension":9,"features":14388,"issues":14398,"media":14399,"meta":14401,"metrics":13,"organization_id":13761,"pricing_and_payment":14402,"related_packages":14404,"reviews":14405,"seo_and_faqs":13,"stem":14406,"sysconfig":14407,"technical_details":14417,"ui_configuration":14419,"uuid":13,"__hash__":14420},"packages\u002Fpackages\u002Fotrs-ticket-auto-allocation.json",{"title":14377,"slug":14378,"summary":14379,"categories":14380,"full_description":14381},"OTRS Ticket Auto Allocation","otrs-ticket-auto-allocation","Weist eingehende Tickets automatisch Agenten basierend auf Gruppenmitgliedschaft und Queue zu.",[421,6153,143,527,5511],"Dieses Modul bietet einen ereignisbasierten Mechanismus für OTRS und Znuny, um neue Tickets (z. B. aus E-Mails) automatisch verfügbaren Agenten zuzuweisen. Es wird beim 'TicketCreate'-Ereignis ausgelöst und identifiziert potenzielle Besitzer durch Prüfung der Mitgliedschaft in bestimmten Gruppen. Diese Automatisierung stellt sicher, dass Tickets sofort einem verantwortlichen Agenten zugewiesen werden, was die Reaktionszeiten und den manuellen Verteilungsaufwand reduziert. Die Konfiguration erfolgt über die Systemkonfiguration, in der die relevanten Gruppen und Queues definiert werden.",{"systems":14383,"dependencies":14387},[14384,14385],{"system_id":6511},{"system_id":6368,"supported_versions":14386},[6370,6552,6376],[],[14389,14392,14395],{"title":14390,"description":14391},"Automatische Zuweisung","Weist Tickets automatisch einem Besitzer zu, sobald sie erstellt werden (z. B. per E-Mail).",{"title":14393,"description":14394},"Gruppenbasierte Filterung","Berücksichtigt nur Agenten, die Mitglied in bestimmten konfigurierten Gruppen sind.",{"title":14396,"description":14397},"Queue-spezifische Aktivierung","Die Automatisierung kann auf bestimmte Queues beschränkt werden.",[],{"screenshots":14400},[],{},{"is_free":6462,"payment_models":14403},[],[],[],"packages\u002Fotrs-ticket-auto-allocation",[14408,14411,14414],{"name":14409,"system_id":6368,"description":14410},"TicketAutoAllocation::Groups","Definiert die Gruppen, deren Mitglieder für die automatische Zuweisung in Frage kommen.",{"name":14412,"system_id":6368,"description":14413},"TicketAutoAllocation::Queue","Definiert die Queues, in denen die automatische Zuweisung aktiv sein soll.",{"name":14415,"system_id":6368,"description":14416},"Ticket::EventModulePost###999-TicketAutoAllocation","Registriert das Event-Modul für die Ticketerstellung.",{"package_type":6452,"repository_url":14418},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Auto-Allocation",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"L_6xrqrq7ekLqUxOrfFXXghAZGglLJNq0MmxcPWmV_o",{"id":14422,"basic_info":14423,"compatibility":14429,"extension":9,"features":14436,"issues":14444,"media":14445,"meta":14447,"metrics":13,"organization_id":13,"pricing_and_payment":14448,"related_packages":14450,"reviews":14451,"seo_and_faqs":13,"stem":14452,"sysconfig":14453,"technical_details":14460,"ui_configuration":14462,"uuid":13,"__hash__":14463},"packages\u002Fpackages\u002Fotrs-ticket-config-item-details.json",{"title":14424,"slug":14425,"summary":14426,"categories":14427,"full_description":14428},"OTRS Ticket Config Item Details","otrs-ticket-config-item-details","Ein Event-Modul für OTRS und Znuny, das Attribute aus einem Configuration Item abruft und in dynamische Ticket-Felder überträgt.",[1021,1856,527,2767,6164],"Dieses Modul ermöglicht es Administratoren, Daten aus der CMDB automatisch mit dynamischen Ticket-Feldern zu synchronisieren. Wenn ein Configuration Item (CI) in einem spezifischen dynamischen Feld ausgewählt wird, löst das Modul ein Event aus, um definierte Attribute dieses CIs abzurufen und in anderen dynamischen Feldern des Tickets zu speichern. Dies ist besonders nützlich für das Reporting, Routing oder um Agenten sofortigen Kontext ohne manuelle Dateneingabe zu bieten. Das Modul ist mit OTRS 6.0.x und Znuny 6.x kompatibel.",{"systems":14430,"dependencies":14435},[14431,14433],{"system_id":6511,"supported_versions":14432},[6370],{"system_id":6368,"supported_versions":14434},[7090],[],[14437,14439,14442],{"title":11570,"description":14438},"Verknüpft CI-Attribute (wie Name, Version, etc.) mit dynamischen Ticket-Feldern.",{"title":14440,"description":14441},"Event-Trigger","Automatische Aktualisierung bei Ticket-Erstellung oder Änderung spezifischer Felder.",{"title":9450,"description":14443},"Verbessert die Verbindung zwischen Tickets und der Configuration Management Database.",[],{"screenshots":14446},[],{},{"is_free":6462,"payment_models":14449},[],[],[],"packages\u002Fotrs-ticket-config-item-details",[14454,14457],{"name":14455,"system_id":6368,"description":14456},"TicketConfigItemDetails###Mapping","Mapping zwischen CI-Attributen und dynamischen Feldern.",{"name":14458,"system_id":6368,"description":14459},"TicketConfigItemDetails###Event","Events, die das Modul auslösen.",{"package_type":6417,"repository_url":14461,"license":6487,"latest_version":6699},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Config-Item-Details",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Uv_5Ma9ePN_3USPBpOCtxabCs-YHG9JLF4YD1TdGZz4",{"id":14465,"basic_info":14466,"compatibility":14472,"extension":9,"features":14479,"issues":14491,"media":14492,"meta":14494,"metrics":13,"organization_id":13,"pricing_and_payment":14495,"related_packages":14497,"reviews":14498,"seo_and_faqs":13,"stem":14499,"sysconfig":14500,"technical_details":14513,"ui_configuration":14515,"uuid":13,"__hash__":14516},"packages\u002Fpackages\u002Fotrs-ticket-notification-to-ms-teams-channel.json",{"title":14467,"slug":14468,"summary":14469,"categories":14470,"full_description":14471},"OTRS Ticket Notification to MS Teams Channel","otrs-ticket-notification-to-ms-teams-channel","Ein OTRS\u002FZnuny-Event-Modul, das Ticket-Benachrichtigungen über Webhooks an Microsoft Teams-Kanäle sendet.",[3312,3602,6115,2686,2697,1111],"Dieses Modul bietet eine nahtlose Integration zwischen OTRS\u002FZnuny und Microsoft Teams. Es nutzt die \"Incoming Webhook\"-Funktionalität von Teams, um Echtzeit-Updates über Ticket-Aktivitäten zu senden. Administratoren können festlegen, welche Ereignisse (z. B. TicketCreate, TicketQueueUpdate) eine Benachrichtigung auslösen sollen. Die Konfiguration erfolgt flexibel über die Systemkonfiguration (SysConfig), wobei auch Proxy-Einstellungen und spezifische Webhook-URLs für verschiedene Queues hinterlegt werden können. Dies verbessert die Reaktionszeit von Support-Teams durch sofortige Sichtbarkeit in den genutzten Kommunikationskanälen.",{"systems":14473,"dependencies":14478},[14474,14476],{"system_id":6511,"supported_versions":14475},[6503],{"system_id":6368,"supported_versions":14477},[6503,6504,6505,6506,6507,6508],[],[14480,14482,14485,14488],{"title":13855,"description":14481},"Ermöglicht den Versand von Ticket-Benachrichtigungen direkt an Microsoft Teams-Kanäle.",{"title":14483,"description":14484},"Event-basierte Benachrichtigungen","Reagiert automatisch auf Ticket-Ereignisse wie Erstellung, Statusänderungen oder Besitzerwechsel.",{"title":14486,"description":14487},"Queue-spezifische Webhooks","Unterstützt die Konfiguration unterschiedlicher Webhooks pro Queue für gezielte Benachrichtigungen.",{"title":14489,"description":14490},"Proxy-Unterstützung","Inklusive Unterstützung für Proxy-Server in restriktiven Netzwerkumgebungen.",[],{"screenshots":14493},[],{},{"is_free":6462,"payment_models":14496},[],[],[],"packages\u002Fotrs-ticket-notification-to-ms-teams-channel",[14501,14504,14507,14510],{"name":14502,"system_id":6368,"description":14503},"MSTeams::WebhookURL","Die primäre URL für den Microsoft Teams Incoming Webhook.",{"name":14505,"system_id":6368,"description":14506},"MSTeams::Proxy","Optionaler Proxy-Server für die Webhook-Anfragen.",{"name":14508,"system_id":6368,"description":14509},"Ticket::EventModulePost###99-MSTeams","Registrierung des MSTeams-Event-Moduls im System.",{"name":14511,"system_id":6368,"description":14512},"TicketMSTeams::Queue","Mapping von Queues zu spezifischen MS Teams Webhook-URLs.",{"package_type":6452,"repository_url":14514,"latest_version":6699,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Notification-To-MS-Teams-Channel",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"3wJolwjYdvfBDhhcRom_vhZu73A7rvXHXyZkUFwZb8g",{"id":14518,"basic_info":14519,"compatibility":14525,"extension":9,"features":14532,"issues":14541,"media":14542,"meta":14544,"metrics":13,"organization_id":13761,"pricing_and_payment":14545,"related_packages":14547,"reviews":14548,"seo_and_faqs":13,"stem":14549,"sysconfig":14550,"technical_details":14551,"ui_configuration":14553,"uuid":13,"__hash__":14554},"packages\u002Fpackages\u002Fotrs-ticket-notification-to-telegram-group.json",{"title":14520,"slug":14521,"summary":14522,"categories":14523,"full_description":14524},"OTRS Ticket Notification to Telegram Group","otrs-ticket-notification-to-telegram-group","Sendet OTRS-Ticket-Benachrichtigungen an spezifische Telegram-Gruppen basierend auf der Queue.",[5332,3582,854,4026,2697,1111],"Dieses Projekt bietet ein Perl-Skript und eine Anleitung zur Integration von OTRS mit Telegram. Es ermöglicht es dem System, automatisierte Benachrichtigungen an spezifische Telegram-Gruppen zu senden, basierend auf der Queue, in der ein Ticket-Ereignis auftritt. Die Integration nutzt die OTRS-Benachrichtigungsereignisse (Notification Events), um ein externes Skript aufzurufen, das die Daten über die Telegram Bot API an den Messenger weiterleitet. Es ist kompatibel mit OTRS 5, OTRS 6 und Znuny.",{"systems":14526,"dependencies":14531},[14527,14529],{"system_id":6511,"supported_versions":14528},[7131,7090],{"system_id":6368,"supported_versions":14530},[7090],[],[14533,14535,14538],{"title":11247,"description":14534},"Ermöglicht die Zuordnung verschiedener OTRS-Queues zu unterschiedlichen Telegram-Gruppen-IDs.",{"title":14536,"description":14537},"Ereignisgesteuerte Benachrichtigungen","Benachrichtigungen werden automatisch durch OTRS-Ereignisse wie Ticketerstellung oder Follow-ups ausgelöst.",{"title":14539,"description":14540},"Anpassbare Nachrichteninhalte","Das Perl-Skript kann angepasst werden, um spezifische Ticket-Informationen (ID, Titel, Queue, Kunde) in der Telegram-Nachricht anzuzeigen.",[],{"screenshots":14543},[],{},{"is_free":6462,"payment_models":14546},[],[],[],"packages\u002Fotrs-ticket-notification-to-telegram-group",[],{"package_type":6452,"repository_url":14552},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Notification-To-Telegram-Group",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"dyDfe93x7h6MIYArfbbtOyosMwX93FQONYX6-b7orfw",{"id":14556,"basic_info":14557,"compatibility":14563,"extension":9,"features":14570,"issues":14583,"media":14584,"meta":14586,"metrics":13,"organization_id":13,"pricing_and_payment":14587,"related_packages":14589,"reviews":14590,"seo_and_faqs":13,"stem":14591,"sysconfig":14592,"technical_details":14604,"ui_configuration":14606,"uuid":13,"__hash__":14607},"packages\u002Fpackages\u002Fotrs-znuny-quick-note.json",{"title":14558,"slug":14559,"summary":14560,"categories":14561,"full_description":14562},"Quick Note Widget","otrs-znuny-quick-note","Fügt der Ticket-Zoom-Ansicht ein Widget hinzu, mit dem Agenten schnell Notizen hinzufügen können, ohne einen separaten Dialog zu öffnen.",[5541,6135,153,5826,2656,6164,1668],"Das Quick Note Widget ist eine Erweiterung für Znuny und OTRS Community Edition, die die tägliche Ticketbearbeitung beschleunigt. Anstatt den Standard-Dialog \"Notiz hinzufügen\" in einem neuen Fenster oder Tab zu öffnen, bietet dieses Widget ein einfaches Eingabefeld direkt in der Ticket-Detailansicht (Ticket Zoom). Agenten können den Notiztext eingeben und speichern, ohne den aktuellen Kontext zu verlassen. Dies ist besonders nützlich für kurze interne Vermerke, schnelle Status-Updates oder die Dokumentation von Telefonaten während der Ticketbearbeitung. Das Widget lässt sich nahtlos in die bestehende Oberfläche integrieren und über die SysConfig an die Bedürfnisse der Organisation anpassen.",{"systems":14564,"dependencies":14569},[14565,14567],{"system_id":6368,"supported_versions":14566},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":14568},[6370],[],[14571,14574,14577,14580],{"title":14572,"description":14573},"Inline-Notizerfassung","Ermöglicht das Hinzufügen von Notizen direkt in der Ticket-Zoom-Seitenleiste oder Hauptansicht, ohne ein neues Fenster zu öffnen.",{"title":14575,"description":14576},"Workflow-Effizienz","Reduziert Klicks und Seitenaktualisierungen, indem separate Dialogfenster für einfache Notizen vermieden werden.",{"title":14578,"description":14579},"Konfigurierbare Standardwerte","Standard-Notiztypen (z. B. intern\u002Fextern) und Betreffzeilen können über die Systemkonfiguration festgelegt werden.",{"title":14581,"description":14582},"Berechtigungssteuerung","Der Zugriff auf das Widget kann basierend auf Agentengruppen oder Rollen eingeschränkt werden.",[],{"screenshots":14585},[],{},{"is_free":6462,"payment_models":14588},[],[],[],"packages\u002Fotrs-znuny-quick-note",[14593,14596,14600],{"name":14594,"system_id":6368,"description":14595,"default":6590},"Ticket::Frontend::AgentTicketZoom###Widgets###QuickNote","Aktiviert oder deaktiviert das Quick Note Widget in der Ticket-Zoom-Ansicht.",{"name":14597,"system_id":6368,"description":14598,"default":14599},"QuickNote::DefaultNoteType","Definiert den Standard-Notiztyp für das Quick Note Widget.","note-internal",{"name":14601,"system_id":6368,"description":14602,"default":14603},"QuickNote::DefaultSubject","Definiert den Standard-Betreff für Notizen, die über das Widget erstellt werden.","Quick Note",{"package_type":6417,"repository_url":14605,"latest_version":6699,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Znuny-Quick-Note",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"jqu5XvpN2t9SnJdVcUa90b4KTjmg4x0aTVbKLVIl86M",{"id":14609,"basic_info":14610,"compatibility":14616,"extension":9,"features":14629,"issues":14639,"media":14640,"meta":14642,"metrics":13,"organization_id":14643,"pricing_and_payment":14644,"related_packages":14646,"reviews":14647,"seo_and_faqs":13,"stem":14648,"sysconfig":14649,"technical_details":14650,"ui_configuration":14653,"uuid":13,"__hash__":14654},"packages\u002Fpackages\u002Fotrsclient-lib.json",{"title":14611,"slug":14612,"summary":14613,"categories":14614,"full_description":14615},"@otrs\u002Fclient-lib","otrsclient-lib","Offizielle JavaScript\u002FTypeScript-Bibliothek zur Interaktion mit OTRS-basierten Systemen über das Generic Interface.",[2807,5797,4598,2342,2686,2697],"@otrs\u002Fclient-lib ist die offizielle JavaScript\u002FTypeScript-Bibliothek von OTRS AG zur Interaktion mit dem OTRS-Backend. Sie wurde primär für das neue \"External Interface\" (Kundenportal) ab OTRS 7 entwickelt, ist jedoch aufgrund der Standardisierung des Generic Interface (REST) auch mit Open-Source-Forks wie Znuny und OTOBO kompatibel. Die Bibliothek abstrahiert die Komplexität der API-Aufrufe und bietet Entwicklern eine strukturierte Möglichkeit, eigene Frontends oder Integrationen zu bauen.",{"systems":14617,"dependencies":14628},[14618,14620,14622,14624],{"system_id":6368,"supported_versions":14619},[6370,6552,7091],{"system_id":6432,"supported_versions":14621},[6434,6435],{"system_id":6511,"supported_versions":14623},[6370],{"system_id":7760,"supported_versions":14625},[14626,14627],"2023.x","2024.x",[],[14630,14633,14636],{"title":14631,"description":14632},"REST-API-Client","Ermöglicht die einfache Kommunikation mit dem OTRS Generic Interface über REST-Webservices.",{"title":14634,"description":14635},"TypeScript-Unterstützung","Bietet vollständige Typdefinitionen für OTRS-Objekte und API-Antworten für eine sicherere Entwicklung.",{"title":14637,"description":14638},"Authentifizierung & Sitzungen","Integriertes Session-Management und Unterstützung für Token-basierte Authentifizierung.",[],{"screenshots":14641},[],{},"jakemorrisotrs",{"is_free":6462,"payment_models":14645},[],[],[],"packages\u002Fotrsclient-lib",[],{"package_type":7839,"repository_url":14651,"license":14652},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002F@otrs\u002Fclient-lib","proprietary",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"207iYvbSc6XeLlzqqcfctb91BrZNN6VTsLsXEEU9T3k",{"id":14656,"basic_info":14657,"compatibility":14663,"extension":9,"features":14670,"issues":14680,"media":14690,"meta":14692,"metrics":13,"organization_id":6404,"pricing_and_payment":14693,"related_packages":14695,"reviews":14696,"seo_and_faqs":13,"stem":14697,"sysconfig":14698,"technical_details":14709,"ui_configuration":14711,"uuid":13,"__hash__":14712},"packages\u002Fpackages\u002Fotrsclonedb.json",{"title":14658,"slug":14659,"summary":14660,"categories":14661,"full_description":14662},"OTRSCloneDB","otrsclonedb","Werkzeug zum Klonen oder Migrieren einer OTRS\u002FZnuny-Datenbank in ein anderes RDBMS (z.B. MySQL zu PostgreSQL).",[3331,1597,3477,4143,3827,3409,971,93],"OTRSCloneDB ist ein unverzichtbares Administrationswerkzeug für OTRS- und Znuny-Umgebungen. Es ermöglicht die Migration der gesamten Datenbank von einem Datenbankmanagementsystem (RDBMS) zu einem anderen, beispielsweise den Wechsel von MySQL zu PostgreSQL. Das Paket übernimmt die Schemaerstellung auf dem Zielsystem und überträgt alle Daten unter Wahrung der Integrität, einschließlich Anhängen und Verlaufsdaten. Der Prozess wird sicher über die Kommandozeile mit dem Befehl 'Maint::Database::Clone' gesteuert.",{"systems":14664,"dependencies":14669},[14665,14667],{"system_id":6368,"supported_versions":14666},[6503,6504,6505,6506,6507,6508,6509],{"system_id":6511,"supported_versions":14668},[6503],[],[14671,14674,14677],{"title":14672,"description":14673},"Plattformübergreifende Migration","Ermöglicht die Migration zwischen verschiedenen Datenbank-Backends wie MySQL, PostgreSQL, Oracle und MSSQL.",{"title":14675,"description":14676},"Schema-Automatisierung","Erstellt automatisch die erforderlichen Tabellenstrukturen in der Zieldatenbank basierend auf dem Quellschema.",{"title":14678,"description":14679},"Konsolen-Integration","Bietet eine Befehlszeilenschnittstelle über die OTRS\u002FZnuny-Konsole für eine zuverlässige Ausführung großer Datenmengen.",[14681],{"source":6733,"source_url":14682,"items":14683},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB\u002Fissues",[14684,14687],{"title":14685,"url":14686,"state":7022,"number":11674},"Support for Znuny 7","https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB\u002Fissues\u002F14",{"title":14688,"url":14689,"state":7022,"number":7962},"Error with PostgreSQL target","https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB\u002Fissues\u002F12",{"screenshots":14691},[],{},{"is_free":6462,"payment_models":14694},[],[],[],"packages\u002Fotrsclonedb",[14699,14703,14706],{"name":14700,"system_id":6368,"description":14701,"default":14702},"OTRSCloneDB::TargetDatabaseHost","Hostname oder IP-Adresse der Zieldatenbank.","127.0.0.1",{"name":14704,"system_id":6368,"description":14705,"default":3477},"OTRSCloneDB::TargetDatabaseType","Typ der Zieldatenbank (z.B. mysql, postgresql, oracle, mssql).",{"name":14707,"system_id":6368,"description":14708,"default":12861},"OTRSCloneDB::TargetDatabaseName","Name der Zieldatenbank.",{"package_type":6417,"repository_url":14710,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"0i8_udUDMbTqNeYH61_Z9kmQgYO86OvT91qB8jib5R8",{"id":14714,"basic_info":14715,"compatibility":14721,"extension":9,"features":14732,"issues":14739,"media":14740,"meta":14742,"metrics":13,"organization_id":1131,"pricing_and_payment":14743,"related_packages":14745,"reviews":14746,"seo_and_faqs":13,"stem":14747,"sysconfig":14748,"technical_details":14752,"ui_configuration":14754,"uuid":13,"__hash__":14755},"packages\u002Fpackages\u002Fotrscloseafterfaq.json",{"title":14716,"slug":14717,"summary":14718,"categories":14719,"full_description":14720},"CloseAfterFaq","otrscloseafterfaq","Verpflichtet Agenten dazu, einen FAQ-Artikel zu verknüpfen, bevor ein Ticket geschlossen werden kann.",[2142,1141,2876,5611,2886,6164],"Die Erweiterung CloseAfterFaq für OTRS-basierte Systeme (wie Znuny oder Ligero) stellt sicher, dass Agenten die Wissensdatenbank aktiv nutzen. Das Modul registriert einen Event-Handler, der bei Statusänderungen prüft, ob das Ticket mit mindestens einem FAQ-Artikel verknüpft ist. Ist dies nicht der Fall, wird der Vorgang abgebrochen und der Agent erhält eine Fehlermeldung. Dies ist besonders nützlich in Umgebungen, in denen die Dokumentation von Lösungen in der FAQ obligatorisch ist.",{"systems":14722,"dependencies":14731},[14723,14725,14727],{"system_id":6368,"supported_versions":14724},[6370,6552,6376],{"system_id":6511,"supported_versions":14726},[6370],{"system_id":6876,"supported_versions":14728},[14729,14730],"1.0.x","2.0.x",[],[14733,14736],{"title":14734,"description":14735},"FAQ-Verknüpfung erzwingen","Verhindert das Schließen eines Tickets, wenn kein FAQ-Artikel verknüpft ist. Dies fördert die Nutzung und Pflege der Wissensdatenbank.",{"title":14737,"description":14738},"Konfigurierbare Statusübergänge","Ermöglicht die Definition spezifischer Ticket-Status (z. B. 'geschlossen erfolgreich'), für die die FAQ-Prüfung gelten soll.",[],{"screenshots":14741},[],{},{"is_free":6462,"payment_models":14744},[],[],[],"packages\u002Fotrscloseafterfaq",[14749],{"name":14750,"system_id":6368,"description":14751,"default":6590},"Ticket::EventModulePost###999-CloseAfterFaq","Aktiviert oder deaktiviert das CloseAfterFaq Event-Modul.",{"package_type":6417,"repository_url":14753,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.CloseAfterFaq",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"xu33MtXoNEyBWJXHtW7Eau-LBfKQLAj3_ECGJAwx9f8",{"id":14757,"basic_info":14758,"compatibility":14764,"extension":9,"features":14769,"issues":14776,"media":14777,"meta":14779,"metrics":13,"organization_id":13,"pricing_and_payment":14780,"related_packages":14782,"reviews":14783,"seo_and_faqs":13,"stem":14784,"sysconfig":14785,"technical_details":14786,"ui_configuration":14788,"uuid":13,"__hash__":14789},"packages\u002Fpackages\u002Fotrsclosedtickets.json",{"title":14759,"slug":14760,"summary":14761,"categories":14762,"full_description":14763},"OTRSClosedTickets","otrsclosedtickets","Fügt einen dedizierten Menüpunkt und eine Ansicht in der Agenten-Oberfläche hinzu, um nur geschlossene Tickets anzuzeigen.",[133,5511,981,2767,5936],"OTRSClosedTickets ist eine leichtgewichtige Erweiterung für die OTRS Community Edition, die eine häufige Usability-Lücke schließt: das Fehlen einer direkten Ansicht für geschlossene Tickets in der Standardnavigation. Durch das Hinzufügen eines dedizierten Eintrags 'Geschlossene Tickets' im Ticket-Menü können Agenten gelöste Fälle schnell einsehen, ohne die komplexe Suchmaske nutzen zu müssen. Die Ansicht filtert automatisch nach Tickets in den Status 'erfolgreich geschlossen' oder 'erfolglos geschlossen'.",{"systems":14765,"dependencies":14768},[14766],{"system_id":6511,"supported_versions":14767},[8767,6782,6783],[],[14770,14773],{"title":14771,"description":14772},"Menü-Integration","Fügt einen Link 'Geschlossene Tickets' zum Hauptmenü 'Ticket' für sofortigen Zugriff hinzu.",{"title":14774,"description":14775},"Automatische Filterung","Filtert die Ticketliste vor, um nur die Status 'erfolgreich geschlossen' und 'erfolglos geschlossen' anzuzeigen.",[],{"screenshots":14778},[],{},{"is_free":6462,"payment_models":14781},[],[],[],"packages\u002Fotrsclosedtickets",[],{"package_type":6417,"repository_url":14787,"latest_version":6637,"license":6487},"https:\u002F\u002Fgithub.com\u002Flleszczynski\u002FOTRSClosedTickets",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HRJ7gXIexjhKZV4oEOGsm482WeUMVcjgJHFl71z8r0U",{"id":14791,"basic_info":14792,"compatibility":14798,"extension":9,"features":14805,"issues":14812,"media":14813,"meta":14815,"metrics":13,"organization_id":14816,"pricing_and_payment":14817,"related_packages":14819,"reviews":14820,"seo_and_faqs":13,"stem":14821,"sysconfig":14822,"technical_details":14823,"ui_configuration":14825,"uuid":13,"__hash__":14826},"packages\u002Fpackages\u002Fotrscmdbexport.json",{"title":14793,"slug":14794,"summary":14795,"categories":14796,"full_description":14797},"CMDBExport","otrscmdbexport","Ein OPM-Modul für OTRS Community Edition und Znuny, das eine CSV-Export-Schaltfläche zur CMDB-Übersicht hinzufügt.",[1021,1347,412,1220,2707,4548],"CMDBExport ist eine Erweiterung für OTRS Community Edition und Znuny, die den Umgang mit Configuration Items (CIs) vereinfacht. Standardmäßig erfordert der Export von CMDB-Daten in OTRS\u002FZnuny die Konfiguration komplexer Import\u002FExport-Vorlagen. Dieses Modul fügt eine einfache 'Export'-Schaltfläche direkt in die CMDB-Übersicht ein, mit der Agenten die angezeigten Daten sofort im CSV-Format herunterladen können. Dies ist besonders nützlich für schnelle Bestandsaufnahmen, Berichte oder die Datenweiterverarbeitung in Tabellenkalkulationsprogrammen.",{"systems":14799,"dependencies":14804},[14800,14802],{"system_id":6511,"supported_versions":14801},[6503],{"system_id":6368,"supported_versions":14803},[6503,6504,6505,6506,6507,6508],[],[14806,14809],{"title":14807,"description":14808},"CSV-Export-Schaltfläche","Fügt eine Schaltfläche in der CMDB-Übersicht hinzu, um die aktuelle Liste der Configuration Items direkt als CSV-Datei zu exportieren.",{"title":14810,"description":14811},"Schneller Datenzugriff","Ermöglicht den schnellen Datenexport ohne den Umweg über das Standard-Import\u002FExport-Modul von OTRS\u002FZnuny.",[],{"screenshots":14814},[],{},"76bay",{"is_free":6462,"payment_models":14818},[],[9636],[],"packages\u002Fotrscmdbexport",[],{"package_type":6417,"repository_url":14824,"latest_version":8705,"license":6487},"https:\u002F\u002Fgithub.com\u002F76bay\u002FOTRS_CMDB_export",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"NUGcJh31K84qeG7IFtpwm3Lll_jgAQva06W4nMGMwwQ",{"id":14828,"basic_info":14829,"compatibility":14835,"extension":9,"features":14844,"issues":14857,"media":14869,"meta":14871,"metrics":13,"organization_id":13,"pricing_and_payment":14872,"related_packages":14874,"reviews":14875,"seo_and_faqs":13,"stem":14876,"sysconfig":14877,"technical_details":14878,"ui_configuration":14881,"uuid":13,"__hash__":14882},"packages\u002Fpackages\u002Fotrscodepolicy.json",{"title":14830,"slug":14831,"summary":14832,"categories":14833,"full_description":14834},"OTRSCodePolicy","otrscodepolicy","Statisches Code-Analyse-Tool für OTRS, Znuny und OTOBO zur Durchsetzung von Programmierrichtlinien.",[1718,1061,2985,4026,5185,1708],"OTRSCodePolicy ist ein unverzichtbares Werkzeug für Entwickler im OTRS-Ökosystem (einschließlich Znuny und OOTOBO). Es handelt sich um ein Kommandozeilen-Tool, das statische Code-Analyse durchführt, um sicherzustellen, dass Erweiterungen und Anpassungen den offiziellen Programmierrichtlinien entsprechen. Das Tool integriert Perl::Critic mit einem umfangreichen Satz an benutzerdefinierten Regeln, die speziell auf die Architektur dieser Ticket-Systeme zugeschnitten sind. Es prüft nicht nur Perl-Code, sondern validiert auch Paket-Metadaten (SOPM), XML-Konfigurationen, JavaScript und SQL-Statements auf potenzielle Fehler und Sicherheitsrisiken.",{"systems":14836,"dependencies":14843},[14837,14839,14841],{"system_id":6368,"supported_versions":14838},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":14840},[6789,6790,6791],{"system_id":6511,"supported_versions":14842},[6503],[],[14845,14848,14851,14854],{"title":14846,"description":14847},"Perl-Code-Analyse","Analysiert Perl-Dateien mithilfe von Perl::Critic und spezifischen Richtlinien für OTRS\u002FZnuny\u002FOTOBO.",{"title":14849,"description":14850},"SOPM-Validierung","Überprüft SOPM-Paketbeschreibungsdateien auf Struktur und Vollständigkeit.",{"title":14852,"description":14853},"XML\u002FSysConfig-Prüfung","Prüft XML-Konfigurationsdateien (SysConfig) auf Syntax und Best Practices.",{"title":14855,"description":14856},"API-Konformität","Identifiziert die Verwendung veralteter API-Funktionen und verbotener Perl-Befehle.",[14858],{"source":6733,"source_url":14859,"items":14860},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy\u002Fissues",[14861,14865],{"title":14862,"url":14863,"state":6738,"number":14864},"Add support for Znuny 7.1 specific API checks","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy\u002Fissues\u002F104",104,{"title":14866,"url":14867,"state":7022,"number":14868},"Fix Perl::Critic dependency issues in newer environments","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy\u002Fissues\u002F102",102,{"screenshots":14870},[],{},{"is_free":6462,"payment_models":14873},[],[],[],"packages\u002Fotrscodepolicy",[],{"package_type":6452,"repository_url":14879,"latest_version":14880,"license":7075},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy","1.0.35",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"6DYvZtt-pEO5YV5lcpRDxA4UgNDoLLfUrG7Bja1-8fM",{"id":14884,"basic_info":14885,"compatibility":14891,"extension":9,"features":14900,"issues":14907,"media":14917,"meta":14919,"metrics":13,"organization_id":13,"pricing_and_payment":14920,"related_packages":14922,"reviews":14923,"seo_and_faqs":13,"stem":14924,"sysconfig":14925,"technical_details":14926,"ui_configuration":14928,"uuid":13,"__hash__":14929},"packages\u002Fpackages\u002Fotrsconnector.json",{"title":14886,"slug":14887,"summary":14888,"categories":14889,"full_description":14890},"otrs_connector","otrsconnector","Ein Ruby-Gem, das einen Wrapper für das OTRS Generic Interface (REST-API) bietet, um Tickets und Configuration Items (CIs) zu verwalten.",[4697,284,4588,1021,5511,2697],"otrs_connector ist eine Ruby-Bibliothek, die als Wrapper für das OTRS Generic Interface (REST-API) dient. Sie ermöglicht Entwicklern die Automatisierung von Ticket-Workflows und die Verwaltung von Configuration Items (CIs) in der CMDB. Da die Bibliothek auf dem Standard-REST-Interface von OTRS basiert, ist sie auch mit modernen Forks wie Znuny und OTOBO kompatibel, die diese API-Struktur beibehalten haben. Das Gem bietet eine objektorientierte Schnittstelle für gängige Operationen wie das Suchen von Tickets oder das Auslesen von CI-Attributen.",{"systems":14892,"dependencies":14899},[14893,14895,14897],{"system_id":6511,"supported_versions":14894},[9389,6782,6783,6503],{"system_id":6368,"supported_versions":14896},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":14898},[6789,6790],[],[14901,14902,14904],{"title":7544,"description":11416},{"title":9450,"description":14903},"Bietet Zugriff auf Configuration Items (CIs) innerhalb der OTRS CMDB.",{"title":14905,"description":14906},"REST API Wrapper","Ein nativer Ruby-Wrapper, der die Komplexität der direkten REST-Aufrufe abstrahiert.",[14908],{"source":6733,"source_url":14909,"items":14910},"https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector\u002Fissues",[14911,14914],{"title":14912,"url":14913,"state":6738,"number":6165},"ConfigItem search","https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector\u002Fissues\u002F1",{"title":14915,"url":14916,"state":6738,"number":4868},"Ticket search","https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector\u002Fissues\u002F2",{"screenshots":14918},[],{},{"is_free":6462,"payment_models":14921},[],[],[],"packages\u002Fotrsconnector",[],{"package_type":10507,"repository_url":14927,"latest_version":6699,"license":6638},"https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Ucw4BjfESjVlzUs1wVGRbKCnXEWFX-pqzNPoDCZWO00",{"id":14931,"basic_info":14932,"compatibility":14938,"extension":9,"features":14947,"issues":14957,"media":14958,"meta":14960,"metrics":13,"organization_id":1131,"pricing_and_payment":14961,"related_packages":14963,"reviews":14964,"seo_and_faqs":13,"stem":14965,"sysconfig":14966,"technical_details":14967,"ui_configuration":14969,"uuid":13,"__hash__":14970},"packages\u002Fpackages\u002Fotrsdatabasebenchmarksimple.json",{"title":14933,"slug":14934,"summary":14935,"categories":14936,"full_description":14937},"DatabaseBenchmarkSimple","otrsdatabasebenchmarksimple","Ein Diagnosewerkzeug zur Durchführung einfacher Datenbank-Benchmarks zur Bewertung der Systemleistung.",[1597,587,4016,1748,73,93],"DatabaseBenchmarkSimple ist ein diagnostisches Werkzeug für Znuny, OTRS Community Edition und LigeroSmart. Es ermöglicht Administratoren, die Performance der Datenbank direkt aus der Weboberfläche heraus zu testen. Das Modul führt eine Reihe von Standard-Operationen (Einfügen, Aktualisieren, Auswählen und Löschen von Datensätzen) durch und misst die dafür benötigte Zeit. Dies ist besonders hilfreich bei der Fehlersuche von Performance-Problemen oder nach Datenbank-Migrationen und Tuning-Maßnahmen. Es basiert auf der Benchmark-Funktionalität, die früher Teil des offiziellen OTRS Support-Moduls war.",{"systems":14939,"dependencies":14946},[14940,14942,14944],{"system_id":6511,"supported_versions":14941},[6370],{"system_id":6368,"supported_versions":14943},[6370,6371,6372,6373,6374,6552],{"system_id":6876,"supported_versions":14945},[6370],[],[14948,14951,14954],{"title":14949,"description":14950},"Leistungsmessung","Führt standardisierte Datenbankoperationen (Insert, Update, Select, Delete) aus, um die Geschwindigkeit der Datenbankanbindung zu messen.",{"title":14952,"description":14953},"Web-Interface","Bietet eine einfache Weboberfläche im Administrationsbereich zur Durchführung und Anzeige der Benchmark-Ergebnisse.",{"title":14955,"description":14956},"Bewährte Logik","Basierend auf dem bewährten Benchmark-Code des ursprünglichen OTRS Support-Moduls.",[],{"screenshots":14959},[],{},{"is_free":6462,"payment_models":14962},[],[],[],"packages\u002Fotrsdatabasebenchmarksimple",[],{"package_type":6417,"repository_url":14968,"latest_version":7923,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.DatabaseBenchmarkSimple",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"cclQ0Rxlo89MAPW-PssPSDf8dD7KSgNdeGc-rhZ2KM0",{"id":14972,"basic_info":14973,"compatibility":14979,"extension":9,"features":14989,"issues":14996,"media":14997,"meta":14999,"metrics":13,"organization_id":1131,"pricing_and_payment":15000,"related_packages":15002,"reviews":15003,"seo_and_faqs":13,"stem":15004,"sysconfig":15005,"technical_details":15012,"ui_configuration":15014,"uuid":13,"__hash__":15015},"packages\u002Fpackages\u002Fotrsdynamicfieldcustomeruser.json",{"title":14974,"slug":14975,"summary":14976,"categories":14977,"full_description":14978},"otrs.DynamicFieldCustomerUser","otrsdynamicfieldcustomeruser","Fügt einen dynamischen Feldtyp hinzu, um einen Kundenbenutzer in Tickets auszuwählen und zu speichern.",[1846,1487,1131,5511,5946],"Diese Erweiterung fügt dem System einen neuen dynamischen Feldtyp „CustomerUser“ hinzu. Sie ermöglicht es Agenten, einen Kundenbenutzer aus der vorhandenen Kundendatenbank in Ticket-Masken auszuwählen. Dies ist besonders nützlich, um sekundäre Kontakte, Vorgesetzte oder spezifische Stakeholder mit einem Ticket zu verknüpfen, ohne den primären Kundenbenutzer zu ändern. Das Feld speichert den Login des ausgewählten Benutzers und kann in verschiedenen Ansichten (z. B. Ticket-Zoom oder Erstellungsmasken) eingebunden werden.",{"systems":14980,"dependencies":14988},[14981,14983,14985],{"system_id":6511,"supported_versions":14982},[7131,7090],{"system_id":6368,"supported_versions":14984},[7090,7091],{"system_id":6876,"supported_versions":14986},[14987],"x.x",[],[14990,14993],{"title":14991,"description":14992},"Neuer dynamischer Feldtyp „CustomerUser“","Fügt einen spezialisierten Feldtyp hinzu, der Daten direkt aus dem Kundenbenutzer-Backend bezieht.",{"title":14994,"description":14995},"Durchsuchbare Auswahl","Bietet eine Autovervollständigungs-Suche, um Kundenbenutzer einfach zu finden und auszuwählen.",[],{"screenshots":14998},[],{},{"is_free":6462,"payment_models":15001},[],[],[],"packages\u002Fotrsdynamicfieldcustomeruser",[15006,15009],{"name":15007,"system_id":6368,"description":15008},"DynamicField::Driver###CustomerUser","Registriert das Backend für den dynamischen Feldtyp CustomerUser.",{"name":15010,"system_id":6368,"description":15011},"DynamicField::Frontend###AdminCustomerUser","Konfiguration für die Administrationsoberfläche des CustomerUser-Feldes.",{"package_type":6417,"repository_url":15013,"license":6487},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.DynamicFieldCustomerUser",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"sPe680vn7ZsnMV-Hj2OyqPMKRWPXAYYS4uJ0XZ-jKYU",{"id":15017,"basic_info":15018,"compatibility":15024,"extension":9,"features":15033,"issues":15042,"media":15048,"meta":15050,"metrics":13,"organization_id":1131,"pricing_and_payment":15051,"related_packages":15053,"reviews":15054,"seo_and_faqs":13,"stem":15055,"sysconfig":15056,"technical_details":15063,"ui_configuration":15065,"uuid":13,"__hash__":15066},"packages\u002Fpackages\u002Fotrsforms.json",{"title":15019,"slug":15020,"summary":15021,"categories":15022,"full_description":15023},"otrs.Forms","otrsforms","Erweiterter Formular-Builder für OTRS-basierte Systeme zur Erstellung strukturierter Eingabemasken.",[2232,1387,5836,5936,2242],"otrs.Forms ist eine Erweiterung für OTRS-basierte Systeme (wie Znuny und Ligero), die die Standard-Ticketmasken durch hochgradig konfigurierbare Formulare ersetzt. Administratoren können spezifische Formulare für unterschiedliche Prozesse definieren, Felder validieren und Daten direkt in dynamische Felder mappen. Dies verbessert die Datenqualität und führt zu einer intuitiveren Benutzererfahrung sowohl für Agenten als auch für Kunden im Web-Portal.",{"systems":15025,"dependencies":15032},[15026,15028,15030],{"system_id":6511,"supported_versions":15027},[7131,7090],{"system_id":6368,"supported_versions":15029},[7090],{"system_id":6876,"supported_versions":15031},[7131,7090],[],[15034,15037,15039],{"title":15035,"description":15036},"Benutzerdefinierte Formularerstellung","Ermöglicht das Entwerfen individueller Eingabemasken für verschiedene Ticket-Typen.",{"title":7241,"description":15038},"Verknüpft Formularfelder direkt mit dynamischen Feldern oder Ticket-Attributen.",{"title":15040,"description":15041},"Validierung & Pflichtfelder","Stellt sicher, dass alle benötigten Informationen bereits bei der Ticketerstellung erfasst werden.",[15043],{"source":6733,"source_url":15044,"items":15045},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.Forms\u002Fissues",[15046],{"title":15047,"url":15044},"General issues and feature requests on GitHub",{"screenshots":15049},[],{},{"is_free":6462,"payment_models":15052},[],[],[],"packages\u002Fotrsforms",[15057,15060],{"name":15058,"system_id":6368,"description":15059},"Forms###Registration","Registrierung des Formular-Moduls im System.",{"name":15061,"system_id":6368,"description":15062},"Forms###FieldType","Konfiguration der verfügbaren Feldtypen innerhalb der Formulare.",{"package_type":6417,"repository_url":15064,"license":7075},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.Forms",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"wagJiLtElDN3H8iReWNLtZKtRye38N6XMnitA_412Tk",{"id":15068,"basic_info":15069,"compatibility":15075,"extension":9,"features":15085,"issues":15095,"media":15096,"meta":15098,"metrics":13,"organization_id":13,"pricing_and_payment":15099,"related_packages":15101,"reviews":15102,"seo_and_faqs":13,"stem":15103,"sysconfig":15104,"technical_details":15105,"ui_configuration":15108,"uuid":13,"__hash__":15109},"packages\u002Fpackages\u002Fotrsforwardqueue.json",{"title":15070,"slug":15071,"summary":15072,"categories":15073,"full_description":15074},"OTRS::ForwardQueue","otrsforwardqueue","Ein Perl-Modul und Skript zur Überwachung einer OTRS-Queue via SOAP, zum Weiterleiten von Tickets an eine E-Mail-Adresse und zum anschließenden Schließen oder Verschieben.",[4026,5056,1926,527,2686,1946,6164],"OTRS::ForwardQueue bietet eine Brücke zwischen OTRS und externen Systemen, die nur E-Mail-Eingänge verarbeiten können. Das Tool nutzt die SOAP-Schnittstelle von OTRS, um neue Tickets in einer definierten Queue zu finden, leitet diese weiter und markiert sie als erledigt oder verschiebt sie in eine andere Queue, um eine doppelte Verarbeitung zu verhindern. Es ist besonders nützlich für die Integration mit Altsystemen oder externen Dienstleistern, die keine API-Anbindung unterstützen.",{"systems":15076,"dependencies":15084},[15077,15079,15082],{"system_id":6511,"supported_versions":15078},[7278,7279,7131,7090],{"system_id":6368,"supported_versions":15080},[7090,7091,15081,14626,14627],"8.x",{"system_id":6432,"supported_versions":15083},[6434,6435],[],[15086,15089,15092],{"title":15087,"description":15088},"SOAP-Integration","Verbindet sich über die SOAP-Schnittstelle mit OTRS für die Fernverwaltung.",{"title":15090,"description":15091},"Automatisierte Weiterleitung","Sendet Ticketdetails an externe E-Mail-Adressen.",{"title":15093,"description":15094},"Workflow-Automatisierung","Schließt oder verschiebt Tickets automatisch nach der erfolgreichen Weiterleitung.",[],{"screenshots":15097},[],{},{"is_free":6462,"payment_models":15100},[],[],[],"packages\u002Fotrsforwardqueue",[],{"package_type":6452,"repository_url":15106,"latest_version":15107,"license":6820},"https:\u002F\u002Fgithub.com\u002FUoMCS\u002FOTRS-ForwardQueue","0.04",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"p-e6-0pi1bz85gbByRww3xbx6aaBZpj3CZcpEkqlVAs",{"id":15111,"basic_info":15112,"compatibility":15118,"extension":9,"features":15125,"issues":15138,"media":15143,"meta":15145,"metrics":13,"organization_id":6404,"pricing_and_payment":15146,"related_packages":15148,"reviews":15149,"seo_and_faqs":13,"stem":15154,"sysconfig":15155,"technical_details":15156,"ui_configuration":15158,"uuid":13,"__hash__":15159},"packages\u002Fpackages\u002Fotrshelperscripts.json",{"title":15113,"slug":15114,"summary":15115,"categories":15116,"full_description":15117},"OTRSHelperScripts","otrshelperscripts","Eine Sammlung nützlicher CLI-Skripte für die Administration und Wartung von OTRS- und Znuny-Systemen.",[4746,942,3103,4026,1597,932,3133,93],"OTRSHelperScripts ist eine von Znuny gepflegte Sammlung von Perl- und Shell-Skripten, die über Jahre hinweg zur Unterstützung von Administratoren entwickelt wurden. Diese Skripte ergänzen die Standard-CLI-Tools von OTRS und Znuny und bieten spezialisierte Funktionen für Wartungsaufgaben, die über die Weboberfläche nicht möglich sind. Dazu gehören das massenhafte Löschen von Tickets, die Diagnose von Datenbankproblemen und die Optimierung der Ticket-Historie. Die Skripte sind besonders nützlich für Systemadministratoren, die große Instanzen verwalten oder Migrationen vorbereiten.",{"systems":15119,"dependencies":15124},[15120,15122],{"system_id":6368,"supported_versions":15121},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6511,"supported_versions":15123},[7278,7279,7131,7090],[],[15126,15129,15132,15135],{"title":15127,"description":15128},"Datenbank-Diagnose","Skripte zur Überprüfung der Datenbankkonsistenz und Integrität.",{"title":15130,"description":15131},"Ticket-Verwaltung (CLI)","Ermöglicht das Löschen von Tickets über die Kommandozeile nach ID oder Ticketnummer.",{"title":15133,"description":15134},"Historien-Bereinigung","Werkzeuge zum Bereinigen oder Reorganisieren der Ticket-Historie zur Performance-Optimierung.",{"title":15136,"description":15137},"E-Mail-Fehlersuche","Hilfsmittel zur Fehlersuche bei der E-Mail-Abholung und -Verarbeitung.",[15139],{"source":6733,"source_url":15140,"items":15141},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSHelperScripts\u002Fissues",[15142],{"title":7251,"url":15140},{"screenshots":15144},[],{},{"is_free":6462,"payment_models":15147},[],[],[15150],{"quote":15151,"role":10828,"context":15152,"source_label":10830,"source_url":15153},"Das Skript otrs.DeleteTicket.pl aus den HelperScripts ist sehr hilfreich, um Testdaten schnell und sauber zu entfernen.","Znuny Community Forum discussion about bulk ticket deletion.","https:\u002F\u002Fcommunity.znuny.org\u002F","packages\u002Fotrshelperscripts",[],{"package_type":6452,"repository_url":15157,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSHelperScripts",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"l9VWyMcsfH4mtVQqtGWgGnGeYT5zCuqiQvLdhFimgSw",{"id":15161,"basic_info":15162,"compatibility":15168,"extension":9,"features":15175,"issues":15185,"media":15191,"meta":15193,"metrics":13,"organization_id":1131,"pricing_and_payment":15194,"related_packages":15196,"reviews":15197,"seo_and_faqs":13,"stem":15198,"sysconfig":15199,"technical_details":15203,"ui_configuration":15205,"uuid":13,"__hash__":15206},"packages\u002Fpackages\u002Fotrshighcharts.json",{"title":15163,"slug":15164,"summary":15165,"categories":15166,"full_description":15167},"otrs.HighCharts","otrshighcharts","Integriert die Highcharts-Bibliothek in OTRS\u002FLigero für fortgeschrittene Datenvisualisierung.",[2510,805,6035,4548,1547],"Dieses Paket integriert die Highcharts JavaScript-Bibliothek als Framework-Komponente in OTRS und Ligero. Es dient als technische Basis, um interaktive und dynamische Diagramme in Dashboards und Statistik-Modulen darzustellen. Administratoren und Entwickler können damit die Datenvisualisierung des Systems erheblich verbessern. Hinweis: Während das Integrationspaket quelloffen ist, unterliegt die Highcharts-Bibliothek selbst für kommerzielle Nutzung eigenen Lizenzbedingungen.",{"systems":15169,"dependencies":15174},[15170,15172],{"system_id":6511,"supported_versions":15171},[7131,7090],{"system_id":6876,"supported_versions":15173},[7131,7090],[],[15176,15179,15182],{"title":15177,"description":15178},"Interaktive Diagramme","Ermöglicht die Erstellung von Linien-, Balken-, Torten- und Flächendiagrammen direkt in der OTRS-Oberfläche.",{"title":15180,"description":15181},"Framework-Integration","Bietet Entwicklern eine API zur einfachen Einbindung von Highcharts in eigene Frontend-Module.",{"title":15183,"description":15184},"Export-Optionen","Unterstützt den Export von Diagrammen als PNG, JPEG, PDF oder SVG für Berichte.",[15186],{"source":6733,"source_url":15187,"items":15188},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.HighCharts\u002Fissues",[15189],{"title":15190,"url":15187,"state":6738,"number":6165},"Compatibility with OTRS 6 \u002F LigeroSmart",{"screenshots":15192},[],{},{"is_free":6462,"payment_models":15195},[],[],[],"packages\u002Fotrshighcharts",[15200],{"name":15201,"system_id":6368,"description":15202,"default":6590},"Loader::Agent::SelectedJavaScript::Module###HighCharts","Aktiviert das Highcharts-Framework im Agenten-Interface.",{"package_type":6417,"repository_url":15204,"latest_version":8705,"license":6487},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.HighCharts",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"9EcL2iDffGP8XN3gdACm0M8PJ5WxzwY8ugU1VhWUqgM",{"id":15208,"basic_info":15209,"compatibility":15215,"extension":9,"features":15222,"issues":15232,"media":15233,"meta":15235,"metrics":13,"organization_id":1131,"pricing_and_payment":15236,"related_packages":15238,"reviews":15239,"seo_and_faqs":13,"stem":15240,"sysconfig":15241,"technical_details":15242,"ui_configuration":15244,"uuid":13,"__hash__":15245},"packages\u002Fpackages\u002Fotrsligeroeasyconnector.json",{"title":15210,"slug":15211,"summary":15212,"categories":15213,"full_description":15214},"otrs.LigeroEasyConnector","otrsligeroeasyconnector","Ein Modul zur Vereinfachung der Erstellung von Web-Service-Konnektoren in OTRS und LigeroSmart.",[4588,274,2342,6243,2686,6253,2697],"otrs.LigeroEasyConnector ist ein Framework, das die Integration von OTRS Community Edition und LigeroSmart mit externen Systemen vereinfacht. Es erweitert das Generic Interface um einen flexiblen 'EasyConnector'-Transport und Invoker. Dies erlaubt es Administratoren, REST-basierte Integrationen effizienter zu implementieren, indem sie XSLT-Mapping für die Datentransformation nutzen, anstatt komplexen Perl-Code für jeden neuen Konnektor schreiben zu müssen. Es wird häufig für die Anbindung von Monitoring-Tools wie Zabbix oder Messaging-Diensten verwendet.",{"systems":15216,"dependencies":15221},[15217,15219],{"system_id":6511,"supported_versions":15218},[6370],{"system_id":6876,"supported_versions":15220},[7090],[],[15223,15226,15229],{"title":15224,"description":15225},"Vereinfachter REST-Transport","Bietet eine spezialisierte Transportschicht für das Generic Interface, um REST-Verbindungen einfacher zu konfigurieren.",{"title":15227,"description":15228},"XSLT-Mapping-Unterstützung","Unterstützt XSLT-Mapping zur Datentransformation zwischen OTRS\u002FLigeroSmart und externen APIs ohne Perl-Programmierung.",{"title":15230,"description":15231},"Integrationsvorlagen","Ermöglicht die schnellere Einrichtung von Integrationen für Dienste wie Zabbix, Telegram oder WhatsApp.",[],{"screenshots":15234},[],{},{"is_free":6462,"payment_models":15237},[],[],[],"packages\u002Fotrsligeroeasyconnector",[],{"package_type":6417,"repository_url":15243,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.LigeroEasyConnector",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"WyuRBZxLjx12xLAvxwSr5t3ct1SM8reGx0ur-BsW1Lo",{"id":15247,"basic_info":15248,"compatibility":15254,"extension":9,"features":15261,"issues":15271,"media":15272,"meta":15274,"metrics":13,"organization_id":1131,"pricing_and_payment":15275,"related_packages":15277,"reviews":15278,"seo_and_faqs":13,"stem":15279,"sysconfig":15280,"technical_details":15281,"ui_configuration":15283,"uuid":13,"__hash__":15284},"packages\u002Fpackages\u002Fotrsligerosmart.json",{"title":15249,"slug":15250,"summary":15251,"categories":15252,"full_description":15253},"otrs.LigeroSmart","otrsligerosmart","Integriert OTRS und Ligero mit Elasticsearch für Hochleistungssuche und Big-Data-Analysen.",[1896,4766,597,1131,2697,4776],"LigeroSmart (otrs.LigeroSmart) ist eine leistungsstarke Erweiterung für OTRS und Ligero, die Elasticsearch nutzt, um die Suchfunktionalität des Systems zu revolutionieren. Anstatt sich auf herkömmliche SQL-Datenbankabfragen zu verlassen, die bei wachsendem Datenvolumen langsamer werden, bietet dieses Modul eine Volltextsuche in Echtzeit. Es ist speziell für Organisationen konzipiert, die Millionen von Tickets verwalten und eine sofortige Antwortzeit bei komplexen Suchanfragen benötigen. Die Integration ermöglicht zudem tiefere Einblicke in die Daten durch die Nutzung der Analyse-Power von Elasticsearch.",{"systems":15255,"dependencies":15260},[15256,15258],{"system_id":6511,"supported_versions":15257},[6370,6371],{"system_id":6876,"supported_versions":15259},[6370,6371],[],[15262,15265,15268],{"title":15263,"description":15264},"Elasticsearch-Integration","Verbindet OTRS\u002FLigero mit einem Elasticsearch-Cluster für eine effiziente Indizierung und Suche.",{"title":15266,"description":15267},"Hochleistungssuche","Ermöglicht extrem schnelle Suchanfragen über Tickets, Artikel und Anhänge hinweg, selbst bei großen Datenmengen.",{"title":15269,"description":15270},"Big-Data-Bereitschaft","Bietet die Grundlage für fortgeschrittene Datenanalysen und Big-Data-Reporting innerhalb des ITSM-Systems.",[],{"screenshots":15273},[],{},{"is_free":6462,"payment_models":15276},[],[],[],"packages\u002Fotrsligerosmart",[],{"package_type":6417,"repository_url":15282,"license":6487},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.LigeroSmart",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"H1L0-VicvnwRbbbfOzN4NnfQMcaCnRGxuGQIy2YoXeQ",{"id":15286,"basic_info":15287,"compatibility":15293,"extension":9,"features":15300,"issues":15313,"media":15324,"meta":15326,"metrics":13,"organization_id":13,"pricing_and_payment":15327,"related_packages":15329,"reviews":15330,"seo_and_faqs":13,"stem":15331,"sysconfig":15332,"technical_details":15348,"ui_configuration":15351,"uuid":13,"__hash__":15352},"packages\u002Fpackages\u002Fotrsmasterslave.json",{"title":15288,"slug":15289,"summary":15290,"categories":15291,"full_description":15292},"OTRSMasterSlave","otrsmasterslave","Ermöglicht die Verknüpfung mehrerer Tickets mit einem Master-Ticket für gemeinsame Aktionen wie synchronisierte Status-Updates und automatisches Schließen.",[3203,5501,6164,3153,5511],"Das MasterSlave-Paket für Znuny und OTRS CE ermöglicht es Agenten, ein \"Master\"-Ticket zu definieren und mehrere \"Slave\"-Tickets daran zu hängen. Dies ist besonders nützlich bei Major Incidents oder weitreichenden Störungen, wenn viele Benutzer dasselbe Problem melden. Wenn das Master-Ticket aktualisiert wird (z. B. eine Notiz hinzugefügt oder das Ticket geschlossen wird), kann das Paket automatisch dieselbe Aktion für alle Slave-Tickets ausführen. Dies spart Zeit, reduziert manuelle Fehler und gewährleistet eine konsistente Kommunikation über alle verknüpften Vorgänge hinweg. Die Logik ist über die SysConfig flexibel anpassbar, beispielsweise um zu erzwingen, dass ein Master erst geschlossen werden kann, wenn alle Slaves erledigt sind.",{"systems":15294,"dependencies":15299},[15295,15297],{"system_id":6511,"supported_versions":15296},[6370],{"system_id":6368,"supported_versions":15298},[6370,6371,6372,6373,6374,6552],[],[15301,15304,15307,15310],{"title":15302,"description":15303},"Master\u002FSlave-Beziehung","Einfaches Verknüpfen von Tickets über den Ticket-Zoom oder die Massenaktion. Agenten können ein Ticket als Master markieren und andere als Slaves zuordnen.",{"title":15305,"description":15306},"Automatisierte Statussynchronisation","Das Schließen eines Master-Tickets schließt automatisch alle zugehörigen Slave-Tickets mit einem vordefinierten Status.",{"title":15308,"description":15309},"Artikel-Replikation","Weitergabe von Notizen und Antworten vom Master-Ticket an alle Slaves, um eine konsistente Kommunikation mit allen betroffenen Kunden zu gewährleisten.",{"title":15311,"description":15312},"Konfigurierbare Abhängigkeiten","Verhindert das Schließen eines Master-Tickets, solange noch offene Slave-Tickets existieren, um eine vollständige Bearbeitung sicherzustellen.",[15314],{"source":6733,"source_url":15315,"items":15316},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave\u002Fissues",[15317,15321],{"title":15318,"url":15319,"state":6738,"number":15320},"MasterSlave: Master ticket can be closed even if slaves are open (Config check)","https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave\u002Fissues\u002F31",31,{"title":15322,"url":15323,"state":7022,"number":10876},"Slave tickets not closing when master is closed via GenericInterface","https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave\u002Fissues\u002F25",{"screenshots":15325},[],{},{"is_free":6462,"payment_models":15328},[],[],[],"packages\u002Fotrsmasterslave",[15333,15337,15341,15345],{"name":15334,"system_id":6368,"description":15335,"default":15336},"MasterSlave::MasterState","Definiert den Status, den ein Ticket haben muss, um als Master-Ticket zu fungieren.","Master",{"name":15338,"system_id":6368,"description":15339,"default":15340},"MasterSlave::SlaveState","Definiert den Status, den ein Ticket haben muss, um als Slave-Ticket zu fungieren.","Slave",{"name":15342,"system_id":6368,"description":15343,"default":15344},"MasterSlave::KeepParentOpenWithSlaves","Wenn auf 'Yes' gesetzt, kann das Master-Ticket nicht geschlossen werden, solange noch offene Slave-Tickets existieren.","No",{"name":15346,"system_id":6368,"description":15347,"default":6590},"MasterSlave::ForwardArticle","Steuert, ob Artikel (Notizen\u002FAntworten) vom Master an die Slaves weitergeleitet werden sollen.",{"package_type":6417,"repository_url":15349,"latest_version":15350,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave","6.0.31",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"jYG5gnfXpwkwXaVLdsuehAfrpdpx0EvfCZRyCpu8iU4",{"id":15354,"basic_info":15355,"compatibility":15361,"extension":9,"features":15373,"issues":15380,"media":15381,"meta":15383,"metrics":13,"organization_id":1131,"pricing_and_payment":15384,"related_packages":15386,"reviews":15387,"seo_and_faqs":13,"stem":15388,"sysconfig":15389,"technical_details":15390,"ui_configuration":15392,"uuid":13,"__hash__":15393},"packages\u002Fpackages\u002Fotrsmaximizepopup.json",{"title":15356,"slug":15357,"summary":15358,"categories":15359,"full_description":15360},"otrs.MaximizePopup","otrsmaximizepopup","Maximiert automatisch Popup-Fenster in der OTRS\u002FZnuny-Agentenoberfläche.",[5806,5995,4134,133,5856,4262],"otrs.MaximizePopup ist eine Erweiterung für OTRS und Znuny, die das Benutzererlebnis für Agenten verbessert, indem sie Popup-Fenster automatisch maximiert. Wenn ein Agent eine Aktion ausführt, die ein neues Fenster öffnet (wie das Erstellen einer Notiz oder einer Antwort), wird dieses Fenster automatisch auf die volle Größe des Browserfensters erweitert. Dies erspart das manuelle Ändern der Fenstergröße und ermöglicht ein effizienteres Arbeiten mit umfangreichen Inhalten. Das Paket ist besonders nützlich für Umgebungen mit kleineren Bildschirmen oder komplexen Ticket-Workflows.",{"systems":15362,"dependencies":15372},[15363,15368,15370],{"system_id":6511,"supported_versions":15364},[7430,15365,15366,15367],"4.x.x","5.x.x","6.x.x",{"system_id":6368,"supported_versions":15369},[15367],{"system_id":6876,"supported_versions":15371},[15367],[],[15374,15377],{"title":15375,"description":15376},"Automatische Maximierung","Maximiert automatisch alle Popup-Fenster (z. B. Antworten, Notizen) auf die volle Browsergröße.",{"title":15378,"description":15379},"Verbesserter Arbeitsbereich","Bietet Agenten sofort mehr Platz für Texteditoren und Ticketdetails.",[],{"screenshots":15382},[],{},{"is_free":6462,"payment_models":15385},[],[],[],"packages\u002Fotrsmaximizepopup",[],{"package_type":6417,"repository_url":15391,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MaximizePopup",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"BZJOeAbtZ1pDOcQBf2bcYEZThXUIZr2cZ44zur7Lp7Q",{"id":15395,"basic_info":15396,"compatibility":15402,"extension":9,"features":15411,"issues":15421,"media":15422,"meta":15424,"metrics":13,"organization_id":1131,"pricing_and_payment":15425,"related_packages":15427,"reviews":15428,"seo_and_faqs":13,"stem":15429,"sysconfig":15430,"technical_details":15442,"ui_configuration":15444,"uuid":13,"__hash__":15445},"packages\u002Fpackages\u002Fotrsmissingattachment.json",{"title":15397,"slug":15398,"summary":15399,"categories":15400,"full_description":15401},"otrs.MissingAttachment","otrsmissingattachment","Scannt ausgehende E-Mails nach Hinweisen auf Anhänge und warnt den Benutzer, falls keine Datei angehängt wurde.",[1906,450,5995,4262,6005,1946],"Das Add-on otrs.MissingAttachment verbessert die Qualität der Kommunikation, indem es den häufigen Fehler verhindert, das Anhängen einer Datei zu vergessen. Wenn ein Agent eine E-Mail verfasst, prüft das Modul den Text und den Betreff auf konfigurierbare Begriffe (z. B. „anbei“, „Anhang“, „segue“). Wird ein Treffer erzielt, ohne dass eine Datei hochgeladen wurde, erscheint beim Klick auf „Senden“ ein Warnhinweis. Der Benutzer kann dann entweder den Anhang hinzufügen oder bestätigen, dass die Nachricht ohne Datei versendet werden soll. Dies reduziert unnötige Rückfragen und erhöht die Professionalität im Kundenservice.",{"systems":15403,"dependencies":15410},[15404,15406,15408],{"system_id":6368,"supported_versions":15405},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":15407},[6370],{"system_id":6876,"supported_versions":15409},[6371],[],[15412,15415,15418],{"title":15413,"description":15414},"Schlüsselworterkennung","Scannt den Betreff und den Text der E-Mail nach vordefinierten Schlüsselwörtern wie „Anhang“ oder „beigefügt“.",{"title":15416,"description":15417},"Interaktive Warnung","Verhindert das Absenden der E-Mail und zeigt eine JavaScript-Warnung an, wenn Schlüsselwörter gefunden werden, aber kein Anhang vorhanden ist.",{"title":15419,"description":15420},"Vollständig konfigurierbar","Administratoren können die Liste der Schlüsselwörter und die Warnmeldung über die Systemkonfiguration anpassen.",[],{"screenshots":15423},[],{},{"is_free":6462,"payment_models":15426},[],[],[],"packages\u002Fotrsmissingattachment",[15431,15435,15438],{"name":15432,"system_id":6368,"description":15433,"default":15434},"MissingAttachment::Keywords","Liste der Schlüsselwörter, die im E-Mail-Text gesucht werden sollen.","anexo,segue,attached,enclosed,adjunto",{"name":15436,"system_id":6368,"description":15437,"default":15434},"MissingAttachment::SubjectKeywords","Liste der Schlüsselwörter, die im E-Mail-Betreff gesucht werden sollen.",{"name":15439,"system_id":6368,"description":15440,"default":15441},"MissingAttachment::AlertMessage","Die Warnmeldung, die dem Benutzer angezeigt wird.","Você mencionou um anexo mas não incluiu nenhum arquivo. Deseja enviar assim mesmo?",{"package_type":6417,"repository_url":15443,"license":8037,"latest_version":8705},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MissingAttachment",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-qZqpjbR1iPIjukX-Wkj2JhCM0VYUNDz4fSbbBme3JI",{"id":15447,"basic_info":15448,"compatibility":15454,"extension":9,"features":15464,"issues":15471,"media":15478,"meta":15480,"metrics":13,"organization_id":1131,"pricing_and_payment":15481,"related_packages":15483,"reviews":15484,"seo_and_faqs":13,"stem":15485,"sysconfig":15486,"technical_details":15495,"ui_configuration":15497,"uuid":13,"__hash__":15498},"packages\u002Fpackages\u002Fotrsmultilevelserviceselection.json",{"title":15449,"slug":15450,"summary":15451,"categories":15452,"full_description":15453},"otrs.MultilevelServiceSelection","otrsmultilevelserviceselection","Mehrstufige Service-Auswahl (Baumansicht) für OTRS und Znuny.",[4836,5806,5768,5926,5936,4877],"Dieses Add-on verbessert die Service-Auswahl in OTRS und Znuny, indem es das standardmäßige Dropdown-Feld durch eine mehrstufige (baumartige) Auswahloberfläche ersetzt. Dies ist besonders vorteilhaft für Organisationen mit umfangreichen Servicekatalogen, da Benutzer intuitiv durch Kategorien navigieren können, anstatt eine lange, flache Liste zu durchsuchen. Die Erweiterung integriert sich nahtlos in die bestehenden Formulare für Agenten und Kunden.",{"systems":15455,"dependencies":15463},[15456,15458,15460],{"system_id":6368,"supported_versions":15457},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":15459},[6916,6370],{"system_id":6876,"supported_versions":15461},[15462],"3.0.x",[],[15465,15468],{"title":15466,"description":15467},"Hierarchische Baumansicht","Verwandelt das flache Service-Dropdown in eine hierarchische Baumstruktur zur besseren Übersicht.",{"title":15469,"description":15470},"Multi-Interface Unterstützung","Funktioniert sowohl in der Agenten- als auch in der Kundenoberfläche (z.B. bei der Ticket-Erstellung).",[15472],{"source":6733,"source_url":15473,"items":15474},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MultilevelServiceSelection\u002Fissues",[15475],{"title":15476,"url":15477,"state":7022,"number":6165},"Bug in Customer Interface with OTRS 6","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MultilevelServiceSelection\u002Fissues\u002F1",{"screenshots":15479},[],{},{"is_free":6462,"payment_models":15482},[],[],[],"packages\u002Fotrsmultilevelserviceselection",[15487,15491],{"name":15488,"system_id":6368,"description":15489,"default":15490},"MultilevelServiceSelection###Separator","Trennzeichen für die Hierarchieebenen der Services.","::",{"name":15492,"system_id":6368,"description":15493,"default":15494},"MultilevelServiceSelection###SelectionType","Bestimmt den Typ der Darstellung für die Service-Auswahl.","Tree",{"package_type":6417,"repository_url":15496,"latest_version":7923,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MultilevelServiceSelection",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"9hpzcZd5k4NyLjeYi0tnHARC12poeatJjHjeL8o4p1w",{"id":15500,"basic_info":15501,"compatibility":15507,"extension":9,"features":15517,"issues":15527,"media":15533,"meta":15535,"metrics":13,"organization_id":1131,"pricing_and_payment":15536,"related_packages":15538,"reviews":15539,"seo_and_faqs":13,"stem":15540,"sysconfig":15541,"technical_details":15545,"ui_configuration":15547,"uuid":13,"__hash__":15548},"packages\u002Fpackages\u002Fotrsnewticketonlyfromknowemail.json",{"title":15502,"slug":15503,"summary":15504,"categories":15505,"full_description":15506},"otrs.NewTicketOnlyFromKnowEmail","otrsnewticketonlyfromknowemail","Blockiert die Erstellung neuer Tickets von Benutzern, die nicht im System registriert sind.",[1916,5105,1497,4153,4786,3093],"Diese OTRS\u002FZnuny\u002FLigero-Erweiterung bietet einen spezialisierten Postmaster-Filter, der die Erstellung neuer Tickets per E-Mail kontrolliert. Das Modul prüft bei jeder eingehenden E-Mail, ob die Absenderadresse einem bereits im System registrierten Kundenbenutzer zugeordnet werden kann. Ist dies nicht der Fall, wird die Ticketerstellung blockiert. Dies ist besonders nützlich für Organisationen, die ihren Support auf einen geschlossenen Benutzerkreis beschränken möchten oder massiv mit Spam über die E-Mail-Schnittstelle zu kämpfen haben. Die Erweiterung integriert sich nahtlos in die bestehende Filter-Kette des Systems.",{"systems":15508,"dependencies":15516},[15509,15511,15513],{"system_id":6368,"supported_versions":15510},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":15512},[6916,6370],{"system_id":6876,"supported_versions":15514},[15515],"*",[],[15518,15521,15524],{"title":15519,"description":15520},"Filter für unbekannte Absender","Weist eingehende E-Mails automatisch ab, wenn die Absenderadresse nicht in der Datenbank der Kundenbenutzer gefunden wird.",{"title":15522,"description":15523},"Spam-Schutz","Verhindert die Erstellung von Tickets durch unbefugte Quellen oder Spam-Bots, indem nur registrierte Kontakte zugelassen werden.",{"title":15525,"description":15526},"Sicherheits-Layer","Stellt sicher, dass Support-Ressourcen ausschließlich für verifizierte und im System hinterlegte Kunden zur Verfügung stehen.",[15528],{"source":6733,"source_url":15529,"items":15530},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.NewTicketOnlyFromKnowEmail\u002Fissues",[15531],{"title":15532,"url":15529,"state":6738},"No public issues reported",{"screenshots":15534},[],{},{"is_free":6462,"payment_models":15537},[],[],[],"packages\u002Fotrsnewticketonlyfromknowemail",[15542],{"name":15543,"system_id":6368,"description":15544},"PostMaster::PreFilterModule###000-NewTicketOnlyFromKnowEmail","Modul-Konfiguration für den Postmaster-Filter, der Tickets von unbekannten Absendern blockiert.",{"package_type":6417,"repository_url":15546,"latest_version":7923,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.NewTicketOnlyFromKnowEmail",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"FUS2w8W8qcp-Sbx485ndL9z2f1SwiILbalL8kwraHJI",{"id":15550,"basic_info":15551,"compatibility":15557,"extension":9,"features":15566,"issues":15573,"media":15574,"meta":15576,"metrics":13,"organization_id":13,"pricing_and_payment":15577,"related_packages":15579,"reviews":15580,"seo_and_faqs":13,"stem":15581,"sysconfig":15582,"technical_details":15583,"ui_configuration":15585,"uuid":13,"__hash__":15586},"packages\u002Fpackages\u002Fotrsproxy.json",{"title":15552,"slug":15553,"summary":15554,"categories":15555,"full_description":15556},"otrs_proxy","otrsproxy","Ein Ruby-Gem zur Interaktion mit OTRS, Znuny und OTOBO über das Generic Interface (SOAP).",[4697,284,2342,5046,2686,2697],"otrs_proxy ist ein Ruby-Client für das OTRS Generic Interface. Das Gem bietet eine einfache, Ruby-konforme Schnittstelle zur Interaktion mit OTRS-basierten Systemen über SOAP. Es unterstützt Kernfunktionen wie die Suche nach Tickets, das Erstellen neuer Tickets und das Hinzufügen von Artikeln. Da es auf dem standardisierten Generic Interface basiert, ist es auch mit Znuny und OTOBO kompatibel, sofern die entsprechenden Webservices konfiguriert sind. Das Projekt ist Open Source unter der MIT-Lizenz verfügbar.",{"systems":15558,"dependencies":15565},[15559,15561,15563],{"system_id":6511,"supported_versions":15560},[6783,6503],{"system_id":6368,"supported_versions":15562},[6503,6504,6505,6506,6507,6508],{"system_id":6432,"supported_versions":15564},[6789,6790],[],[15567,15569,15571],{"title":10489,"description":15568},"Ermöglicht die Suche nach Tickets basierend auf verschiedenen Kriterien über die SOAP-Schnittstelle.",{"title":7283,"description":15570},"Unterstützt das Erstellen neuer Tickets direkt aus Ruby-Anwendungen heraus.",{"title":11418,"description":15572},"Ermöglicht das Hinzufügen von Artikeln und Notizen zu bestehenden Tickets.",[],{"screenshots":15575},[],{},{"is_free":6462,"payment_models":15578},[],[],[],"packages\u002Fotrsproxy",[],{"package_type":10507,"repository_url":15584,"latest_version":10509,"license":6638},"https:\u002F\u002Fgithub.com\u002Fkerglis\u002Fotrs_proxy",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"6_mw21lARauYO3IcQSBCmzWiJePqXYwCg13o0mYsRcU",{"id":15588,"basic_info":15589,"compatibility":15595,"extension":9,"features":15605,"issues":15612,"media":15613,"meta":15615,"metrics":13,"organization_id":1131,"pricing_and_payment":15616,"related_packages":15618,"reviews":15619,"seo_and_faqs":13,"stem":15620,"sysconfig":15621,"technical_details":15628,"ui_configuration":15630,"uuid":13,"__hash__":15631},"packages\u002Fpackages\u002Fotrsquickreplybutton.json",{"title":15590,"slug":15591,"summary":15592,"categories":15593,"full_description":15594},"otrs.QuickReplyButton","otrsquickreplybutton","Fügt eine Antwort-Schaltfläche in der Ticket-Detailansicht hinzu, die eine vordefinierte Antwortvorlage öffnet.",[4427,5362,1886,5621,4262,5511],"Dieses OTRS-Paket fügt eine Schaltfläche \"Schnellantwort\" in der Ticket-Detailansicht hinzu. Es ermöglicht Agenten, mit einem einzigen Klick auf ein Ticket mit einer vordefinierten Antwortvorlage zu antworten, was die Effizienz bei häufigen Antworten steigert. Das Modul ist besonders nützlich für Support-Teams, die oft standardisierte Antworten verwenden.",{"systems":15596,"dependencies":15604},[15597,15599,15601],{"system_id":6511,"supported_versions":15598},[6916,6370],{"system_id":6368,"supported_versions":15600},[6370,6552],{"system_id":6876,"supported_versions":15602},[15603],"any",[],[15606,15609],{"title":15607,"description":15608},"Schnellantwort-Schaltfläche","Fügt eine dedizierte Schaltfläche im Ticket-Menü hinzu, um sofortige Antworten zu ermöglichen.",{"title":15610,"description":15611},"Vorlagen-Vorauswahl","Lädt automatisch eine bestimmte Antwortvorlage, wenn die Schaltfläche angeklickt wird.",[],{"screenshots":15614},[],{},{"is_free":6462,"payment_models":15617},[],[],[],"packages\u002Fotrsquickreplybutton",[15622,15625],{"name":15623,"system_id":6368,"description":15624},"Ticket::Frontend::MenuModule###460-QuickReplyButton","Konfiguration der Menü-Schaltfläche in der Ticket-Detailansicht.",{"name":15626,"system_id":6368,"description":15627},"QuickReplyButton::ResponseID","ID der Antwortvorlage, die für die Schnellantwort verwendet werden soll.",{"package_type":6417,"repository_url":15629,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.QuickReplyButton",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"RYkMRFH2sZ-PF2pV7tBiI0krfg1pqidu4cQd1Af6dN4",{"id":15633,"basic_info":15634,"compatibility":15640,"extension":9,"features":15649,"issues":15650,"media":15657,"meta":15659,"metrics":13,"organization_id":6892,"pricing_and_payment":15660,"related_packages":15662,"reviews":15663,"seo_and_faqs":13,"stem":15664,"sysconfig":15665,"technical_details":15672,"ui_configuration":15674,"uuid":13,"__hash__":15675},"packages\u002Fpackages\u002Fotrsrocketchat.json",{"title":15635,"slug":15636,"summary":15637,"categories":15638,"full_description":15639},"otrs.RocketChat","otrsrocketchat","Integration für Rocket.Chat zum Senden von Ticket-Benachrichtigungen und zur Omnichannel-Anbindung.",[4648,815,3602,3709,6105,2697,1111],"Dieses Paket ermöglicht die Integration von OTRS- und LigeroSmart-Systemen mit Rocket.Chat. Es erlaubt dem System, automatisierte Benachrichtigungen an Rocket.Chat-Kanäle zu senden, basierend auf Ticket-Ereignissen wie Erstellung oder Statusänderungen. Zudem unterstützt es die Integration von Rocket.Chat Omnichannel (Live-Chat), um Chats direkt in das Ticketsystem zu überführen.",{"systems":15641,"dependencies":15648},[15642,15644,15646],{"system_id":6511,"supported_versions":15643},[7131,7090],{"system_id":6368,"supported_versions":15645},[7090],{"system_id":6876,"supported_versions":15647},[7090],[],[],[15651],{"source":6733,"source_url":15652,"items":15653},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fotrs.RocketChat\u002Fissues",[15654],{"title":15655,"url":15656,"state":6738},"Error when sending message to Rocket.Chat","https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fotrs.RocketChat\u002Fissues\u002F4",{"screenshots":15658},[],{},{"is_free":6462,"payment_models":15661},[],[],[],"packages\u002Fotrsrocketchat",[15666,15669],{"name":15667,"system_id":6368,"description":15668},"RocketChat::HookURL","Die URL des eingehenden Webhooks in Rocket.Chat.",{"name":15670,"system_id":6368,"description":15671},"RocketChat::Proxy","Proxy-Einstellungen für die Verbindung zu Rocket.Chat.",{"package_type":6417,"repository_url":15673,"latest_version":7923,"license":6487},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fotrs.RocketChat",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"XhXpmllhDEGjZqGYvSMebmM1-_BiidcDmXjdt291Y8c",{"id":15677,"basic_info":15678,"compatibility":15684,"extension":9,"features":15693,"issues":15700,"media":15701,"meta":15703,"metrics":13,"organization_id":1131,"pricing_and_payment":15704,"related_packages":15706,"reviews":15707,"seo_and_faqs":13,"stem":15708,"sysconfig":15709,"technical_details":15710,"ui_configuration":15712,"uuid":13,"__hash__":15713},"packages\u002Fpackages\u002Fotrsserviceticketqueue.json",{"title":15679,"slug":15680,"summary":15681,"categories":15682,"full_description":15683},"otrs.ServiceTicketQueue","otrsserviceticketqueue","Verschiebt Tickets automatisch in eine bestimmte Queue basierend auf dem ausgewählten Service.",[4836,4379,4677,527,5511],"otrs.ServiceTicketQueue ist eine Erweiterung für OTRS-basierte Systeme, die das Ticket-Routing automatisiert. Das Modul ermöglicht es Administratoren, spezifische Ziel-Queues für einzelne Services festzulegen. Sobald ein Agent oder Kunde einen Service für ein Ticket auswählt, verschiebt das System das Ticket automatisch in die dafür vorgesehene Queue. Dies reduziert den manuellen Aufwand für die Ticket-Verteilung und stellt sicher, dass Anfragen sofort bei der richtigen Fachabteilung landen. Das Paket ist besonders wertvoll für Organisationen mit einer serviceorientierten Support-Struktur.",{"systems":15685,"dependencies":15692},[15686,15688,15690],{"system_id":6511,"supported_versions":15687},[7131,7090],{"system_id":6368,"supported_versions":15689},[7090],{"system_id":6876,"supported_versions":15691},[7131,7090],[],[15694,15697],{"title":15695,"description":15696},"Service-zu-Queue Mapping","Ermöglicht die Definition einer Zuordnungstabelle zwischen Services und Ziel-Queues.",{"title":15698,"description":15699},"Automatisches Ticket-Routing","Verschiebt Tickets automatisch bei der Erstellung oder Aktualisierung des Services.",[],{"screenshots":15702},[],{},{"is_free":6462,"payment_models":15705},[],[],[],"packages\u002Fotrsserviceticketqueue",[],{"package_type":6417,"repository_url":15711,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketQueue",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"faj_VWXHH1nyRNIrasQC_IkJMp_06hyVksg-si_9F-E",{"id":15715,"basic_info":15716,"compatibility":15722,"extension":9,"features":15731,"issues":15738,"media":15745,"meta":15747,"metrics":13,"organization_id":1131,"pricing_and_payment":15748,"related_packages":15750,"reviews":15751,"seo_and_faqs":13,"stem":15752,"sysconfig":15753,"technical_details":15757,"ui_configuration":15759,"uuid":13,"__hash__":15760},"packages\u002Fpackages\u002Fotrsservicetickettype.json",{"title":15717,"slug":15718,"summary":15719,"categories":15720,"full_description":15721},"otrs.ServiceTicketType","otrsservicetickettype","Setzt den Ticket-Typ automatisch basierend auf dem ausgewählten Service.",[4836,5591,527,3173,5511],"Dieses Modul ermöglicht die Verknüpfung eines Ticket-Typs mit einem Service. Wenn ein Benutzer einen Service in der Benutzeroberfläche auswählt, ändert das System automatisch den Ticket-Typ auf den für diesen Service konfigurierten Typ. Dies ist besonders nützlich, um sicherzustellen, dass Incidents, Service-Anfragen oder andere Typen ohne manuelles Eingreifen korrekt kategorisiert werden. Es reduziert menschliche Fehler bei der Ticketerstellung und sorgt für eine konsistente Datenbasis für das Reporting.",{"systems":15723,"dependencies":15730},[15724,15726,15728],{"system_id":6368,"supported_versions":15725},[6370],{"system_id":6511,"supported_versions":15727},[6370],{"system_id":6876,"supported_versions":15729},[15462],[],[15732,15735],{"title":15733,"description":15734},"Service-Typ-Mapping","Ermöglicht die Definition von Regeln, welcher Ticket-Typ automatisch ausgewählt wird, wenn ein bestimmter Service selektiert wird.",{"title":15736,"description":15737},"Automatische Aktualisierung","Aktualisiert den Ticket-Typ in Echtzeit auf den Erstellungs- und Zoom-Masken, sobald der Service geändert wird.",[15739],{"source":6733,"source_url":15740,"items":15741},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketType\u002Fissues",[15742],{"title":15743,"url":15744,"state":7022},"Mapping not working on Customer Interface","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketType\u002Fissues\u002F1",{"screenshots":15746},[],{},{"is_free":6462,"payment_models":15749},[],[],[],"packages\u002Fotrsservicetickettype",[15754],{"name":15755,"system_id":6368,"description":15756},"ServiceTicketType::Mapping","Definiert das Mapping zwischen Services und Ticket-Typen. Format: ServiceName => TicketTypeName.",{"package_type":6417,"repository_url":15758,"latest_version":7923,"license":6487},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketType",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"bbB_TNarHNaTWYHlTbW05kGDSWruWPmyl83Jdoyd3nw",{"id":15762,"basic_info":15763,"compatibility":15769,"extension":9,"features":15778,"issues":15785,"media":15786,"meta":15788,"metrics":13,"organization_id":1131,"pricing_and_payment":15789,"related_packages":15791,"reviews":15792,"seo_and_faqs":13,"stem":15793,"sysconfig":15794,"technical_details":15798,"ui_configuration":15800,"uuid":13,"__hash__":15801},"packages\u002Fpackages\u002Fotrsslastop.json",{"title":15764,"slug":15765,"summary":15766,"categories":15767,"full_description":15768},"otrs.SlaStop","otrsslastop","Pausiert die SLA-Eskalation für bestimmte Ticket-Status in OTRS und Ligero.",[4956,2014,5571,1131,4966],"Das Modul otrs.SlaStop bietet eine einfache Möglichkeit, die SLA-Eskalation in OTRS oder Ligero basierend auf dem Ticket-Status zu steuern. In Standard-OTRS-Installationen laufen Eskalationszeiten oft auch dann weiter, wenn ein Ticket auf eine Rückmeldung vom Kunden oder eines Drittanbieters wartet. Mit diesem Paket können Administratoren spezifische Status (z. B. „warten auf Erinnerung“ oder „warten auf extern“) definieren, in denen die SLA-Berechnung pausiert wird. Sobald das Ticket wieder in einen aktiven Status (z. B. „offen“) wechselt, wird die Eskalationszeit fortgesetzt. Dies sorgt für fairere SLA-Berichte und eine bessere Kontrolle über die Service-Level-Ziele.",{"systems":15770,"dependencies":15777},[15771,15773,15775],{"system_id":6511,"supported_versions":15772},[7131,7090],{"system_id":6368,"supported_versions":15774},[7090],{"system_id":6876,"supported_versions":15776},[7131,7090],[],[15779,15782],{"title":15780,"description":15781},"Statusbasierte SLA-Pause","Ermöglicht die Auswahl von Ticket-Status, in denen die SLA-Eskalationsuhr angehalten wird.",{"title":15783,"description":15784},"SysConfig-Integration","Einfache Verwaltung der betroffenen Status über die Systemkonfiguration (SysConfig).",[],{"screenshots":15787},[],{},{"is_free":6462,"payment_models":15790},[],[],[],"packages\u002Fotrsslastop",[15795],{"name":15796,"system_id":6432,"description":15797},"SlaStop::State","Definiert die Ticket-Status, bei denen die SLA-Eskalation gestoppt werden soll.",{"package_type":6417,"repository_url":15799,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.SlaStop",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"mY5Obcwou8OQchUrqRl38s_pegEAkNuAJu6aPn7tsnU",{"id":15803,"basic_info":15804,"compatibility":15810,"extension":9,"features":15819,"issues":15828,"media":15829,"meta":15831,"metrics":13,"organization_id":1131,"pricing_and_payment":15832,"related_packages":15834,"reviews":15835,"seo_and_faqs":13,"stem":15836,"sysconfig":15837,"technical_details":15844,"ui_configuration":15846,"uuid":13,"__hash__":15847},"packages\u002Fpackages\u002Fotrssmsevent.json",{"title":15805,"slug":15806,"summary":15807,"categories":15808,"full_description":15809},"otrs.SmsEvent","otrssmsevent","Erweiterung für automatisierte SMS-Benachrichtigungen bei Ticket-Ereignissen in Znuny, OTRS und LigeroSmart.",[5016,3602,2044,224,1131,1111,6164],"otrs.SmsEvent ist eine Erweiterung für Znuny, OTRS Community Edition und LigeroSmart, die es ermöglicht, automatisierte SMS-Benachrichtigungen direkt aus dem Ticket-System zu versenden. Die Benachrichtigungen werden durch das Event-Modul-System gesteuert, sodass Administratoren genau festlegen können, bei welchen Ticket-Aktionen (z. B. TicketCreate, TicketStateUpdate) eine SMS an Agenten oder Kunden gesendet werden soll. Das Paket unterstützt verschiedene SMS-Gateways und bietet eine einfache Konfiguration über die Systemsteuerung.",{"systems":15811,"dependencies":15818},[15812,15814,15816],{"system_id":6368,"supported_versions":15813},[6503,6504,6505,6506,6507,6508],{"system_id":6511,"supported_versions":15815},[6783,6503],{"system_id":6876,"supported_versions":15817},[15515],[],[15820,15823,15826],{"title":15821,"description":15822},"Ereignisbasierte Benachrichtigungen","Ermöglicht den Versand von SMS-Benachrichtigungen basierend auf Ticket-Ereignissen wie Erstellung, Statusänderung oder Eskalation.",{"title":15824,"description":15825},"Multi-Gateway-Unterstützung","Unterstützt die Integration verschiedener SMS-Gateways zur Zustellung von Nachrichten.",{"title":7440,"description":15827},"Bietet flexible Vorlagen für SMS-Inhalte, die mit Ticket-Attributen angereichert werden können.",[],{"screenshots":15830},[],{},{"is_free":6462,"payment_models":15833},[],[],[],"packages\u002Fotrssmsevent",[15838,15841],{"name":15839,"system_id":6368,"description":15840},"Ticket::EventModulePost###99-SmsEvent","Registriert das SmsEvent-Modul im Ticket-Event-System.",{"name":15842,"system_id":6368,"description":15843},"SmsEvent::Gateway::Type","Konfiguriert den Typ des zu verwendenden SMS-Gateways.",{"package_type":6417,"repository_url":15845,"latest_version":8705,"license":6487},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.SmsEvent",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"W7uwgy1fiyVH8qxc6_F3dSvatmp4zZ-3qKYl9YghjPM",{"id":15849,"basic_info":15850,"compatibility":15856,"extension":9,"features":15861,"issues":15868,"media":15869,"meta":15871,"metrics":13,"organization_id":13,"pricing_and_payment":15872,"related_packages":15874,"reviews":15875,"seo_and_faqs":13,"stem":15876,"sysconfig":15877,"technical_details":15878,"ui_configuration":15882,"uuid":13,"__hash__":15883},"packages\u002Fpackages\u002Fotrssphinxsearch.json",{"title":15851,"slug":15852,"summary":15853,"categories":15854,"full_description":15855},"OTRS::SphinxSearch","otrssphinxsearch","Ein Perl-Modul, das die Sphinx-Suchmaschine als leistungsstarkes Backend für die Ticket-Suche in OTRS integriert.",[4766,5115,2292,4016,2697],"OTRS::SphinxSearch ist eine Backend-Erweiterung für OTRS, die die Ticket-Suche von der relationalen Datenbank auf die Sphinx-Suchmaschine auslagert. Dies verbessert die Suchperformance erheblich, insbesondere in großen Installationen mit Hunderttausenden von Tickets. Es unterstützt Volltextsuche und bietet eine skalierbarere Suchinfrastruktur als der standardmäßige SQL-basierte Ansatz. Hinweis: Die Installation erfolgt als Perl-Modul und erfordert manuelle Änderungen an OTRS-Controller-Dateien (z. B. AgentTicketSearch.pm) sowie einen konfigurierten Sphinx-Server.",{"systems":15857,"dependencies":15860},[15858],{"system_id":6511,"supported_versions":15859},[9250,6781,9389,8767],[],[15862,15865],{"title":15863,"description":15864},"Hochleistungs-Suche","Lagert Suchanfragen an Sphinx aus, um die Datenbanklast zu reduzieren und Ergebnisse zu beschleunigen.",{"title":15866,"description":15867},"Volltext-Indizierung","Ermöglicht erweiterte Volltext-Suchfunktionen für Tickets und Artikel über die Sphinx-Engine.",[],{"screenshots":15870},[],{},{"is_free":6462,"payment_models":15873},[],[],[],"packages\u002Fotrssphinxsearch",[],{"package_type":6452,"repository_url":15879,"latest_version":15880,"license":15881},"https:\u002F\u002Fgithub.com\u002Fshikin\u002FOTRS-SphinxSearch","0.011","GPL-2.0-or-later",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Xl_Wy8RM4Pn9L1bMicImxZ2YGP7uIcuLj3IEBluUli8",{"id":15885,"basic_info":15886,"compatibility":15892,"extension":9,"features":15899,"issues":15909,"media":15915,"meta":15917,"metrics":13,"organization_id":1131,"pricing_and_payment":15918,"related_packages":15920,"reviews":15921,"seo_and_faqs":13,"stem":15922,"sysconfig":15923,"technical_details":15931,"ui_configuration":15933,"uuid":13,"__hash__":15934},"packages\u002Fpackages\u002Fotrstoolbarcisearch.json",{"title":15887,"slug":15888,"summary":15889,"categories":15890,"full_description":15891},"otrs.ToolBarCiSearch","otrstoolbarcisearch","Schnellsuche für Configuration Items (CIs) direkt in der OTRS\u002FZnuny-Toolbar.",[1021,893,5738,1131,4262,1031,5936],"otrs.ToolBarCiSearch ist eine Erweiterung für OTRS und Znuny, die die Effizienz von Agenten bei der Arbeit mit der Configuration Management Database (CMDB) steigert. Das Modul fügt ein dediziertes Suchfeld in die globale Toolbar ein, sodass Agenten jederzeit und von jeder Ansicht aus nach Configuration Items (CIs) suchen können. Dies erspart den Umweg über das CMDB-Menü oder die komplexe Suchmaske, was besonders in Support-Szenarien mit hohem Aufkommen zeitsparend ist.",{"systems":15893,"dependencies":15898},[15894,15896],{"system_id":6511,"supported_versions":15895},[6916,6370],{"system_id":6368,"supported_versions":15897},[6370,6371,6372,6373,6374,6552],[],[15900,15903,15906],{"title":15901,"description":15902},"Toolbar-Integration","Integriert ein Suchfeld direkt in die Kopfzeile der Agenten-Oberfläche für sofortigen Zugriff.",{"title":15904,"description":15905},"CI-Schnellsuche","Ermöglicht die Suche nach Configuration Items (CIs) im CMDB nach Name oder anderen konfigurierten Attributen.",{"title":15907,"description":15908},"Konfigurierbares Suchlimit","Die Anzahl der angezeigten Suchergebnisse kann über die Systemkonfiguration angepasst werden.",[15910],{"source":6733,"source_url":15911,"items":15912},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ToolBarCiSearch\u002Fissues",[15913],{"title":15914,"url":15911},"General compatibility with OTRS 6 and Znuny LTS",{"screenshots":15916},[],{},{"is_free":6462,"payment_models":15919},[],[],[],"packages\u002Fotrstoolbarcisearch",[15924,15927],{"name":15925,"system_id":6368,"description":15926,"default":7656},"ToolBarCiSearch###SearchLimit","Definiert die maximale Anzahl der in der Toolbar-Suche angezeigten Ergebnisse.",{"name":15928,"system_id":6368,"description":15929,"default":15930},"Frontend::ToolBarModule###100-ToolBarCiSearch","Aktiviert das CI-Suchmodul in der Toolbar der Agenten-Oberfläche.","100-ToolBarCiSearch",{"package_type":6417,"repository_url":15932,"latest_version":7923,"license":6487},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ToolBarCiSearch",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"D3mxQyiWdQHOWsHqTBQbIReM9CYsSQ8Q9adK8kuMtr0",{"id":15936,"basic_info":15937,"compatibility":15943,"extension":9,"features":15952,"issues":15962,"media":15963,"meta":15965,"metrics":13,"organization_id":1131,"pricing_and_payment":15966,"related_packages":15968,"reviews":15969,"seo_and_faqs":13,"stem":15970,"sysconfig":15971,"technical_details":15978,"ui_configuration":15980,"uuid":13,"__hash__":15981},"packages\u002Fpackages\u002Fotrstrackagentactions.json",{"title":15938,"slug":15939,"summary":15940,"categories":15941,"full_description":15942},"otrs.TrackAgentActions","otrstrackagentactions","Protokolliert Agenten-Aktivitäten und Seitenaufrufe innerhalb des Ticket-Systems für Auditing und Performance-Analysen.",[479,3045,173,1141,489,4548],"Das Paket otrs.TrackAgentActions ermöglicht es Administratoren, die Aktivitäten von Agenten innerhalb des Ticket-Systems detailliert zu überwachen. Es protokolliert, welche Module aufgerufen und welche Aktionen (wie Klicks oder Seitenaufrufe) ausgeführt wurden, zusammen mit Zeitstempeln und Benutzer-IDs. Diese Daten werden in einer dedizierten Datenbanktabelle gespeichert und dienen als Revisionspfad (Audit Trail) zur Einhaltung von Compliance-Richtlinien, zur Sicherheitsüberprüfung oder zur Analyse der Systemauslastung und des Benutzerverhaltens.",{"systems":15944,"dependencies":15951},[15945,15947,15949],{"system_id":6511,"supported_versions":15946},[7131,7090],{"system_id":6368,"supported_versions":15948},[7090,7091],{"system_id":6876,"supported_versions":15950},[7131,7090],[],[15953,15956,15959],{"title":15954,"description":15955},"Aktionsprotokollierung","Erfasst jedes Modul und jede Aktion, die von einem Agenten im System ausgelöst wird.",{"title":15957,"description":15958},"Audit-Trail","Bietet eine historische Aufzeichnung der Benutzerinteraktionen für Sicherheits- und Compliance-Zwecke.",{"title":15960,"description":15961},"Nutzungsanalyse","Hilft dabei zu identifizieren, welche Teile des Systems am häufigsten vom Personal genutzt werden.",[],{"screenshots":15964},[],{},{"is_free":6462,"payment_models":15967},[],[],[],"packages\u002Fotrstrackagentactions",[15972,15975],{"name":15973,"system_id":6368,"description":15974,"default":6590},"TrackAgentActions###Active","Aktiviert oder deaktiviert die Protokollierung der Agenten-Aktionen.",{"name":15976,"system_id":6368,"description":15977},"TrackAgentActions###ExcludeModules","Liste von Modulen, die von der Protokollierung ausgeschlossen werden sollen.",{"package_type":6417,"repository_url":15979,"license":6862},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.TrackAgentActions",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"JjqEAZSHZigaAypbgA3_4bA_N-hd2X609yZPT6uROks",{"id":15983,"basic_info":15984,"compatibility":15990,"extension":9,"features":15999,"issues":16009,"media":16014,"meta":16016,"metrics":13,"organization_id":1131,"pricing_and_payment":16017,"related_packages":16019,"reviews":16020,"seo_and_faqs":13,"stem":16021,"sysconfig":16022,"technical_details":16029,"ui_configuration":16031,"uuid":13,"__hash__":16032},"packages\u002Fpackages\u002Fotrstracksolutiontime.json",{"title":15985,"slug":15986,"summary":15987,"categories":15988,"full_description":15989},"otrs.TrackSolutionTime","otrstracksolutiontime","Berechnet automatisch die Lösungszeit eines Tickets und speichert sie in einem dynamischen Feld.",[4956,2896,5066,1846,4548,5511],"otrs.TrackSolutionTime ist eine Erweiterung für OTRS, Znuny und Ligero, die automatisch die Zeitspanne zwischen der Erstellung eines Tickets und seiner Lösung erfasst. Das Paket überwacht Statusänderungen und berechnet bei Erreichen eines definierten Lösungsstatus die verstrichene Zeit. Dieser Wert wird in ein vordefiniertes dynamisches Feld geschrieben, was die Erstellung präziser Berichte über Lösungszeiten und die Einhaltung von Service Level Agreements (SLAs) erheblich vereinfacht. Es ist ein unverzichtbares Werkzeug für IT-Organisationen, die ihre Performance-KPIs ohne manuellen Aufwand tracken möchten.",{"systems":15991,"dependencies":15998},[15992,15994,15996],{"system_id":6368,"supported_versions":15993},[7090],{"system_id":6511,"supported_versions":15995},[7090],{"system_id":6876,"supported_versions":15997},[7090],[],[16000,16003,16006],{"title":16001,"description":16002},"Automatische Zeitberechnung","Berechnet automatisch die Zeitspanne von der Ticketerstellung bis zur Lösung.",{"title":16004,"description":16005},"Integration dynamischer Felder","Speichert die berechnete Lösungszeit in einem konfigurierbaren dynamischen Feld für einfaches Reporting.",{"title":16007,"description":16008},"Event-gesteuerte Verarbeitung","Wird automatisch durch Ticket-Statusänderungen (z. B. 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Es ermöglicht die nahtlose Verbindung von Zammad mit Hunderten von anderen Anwendungen, um Workflows zu automatisieren. Nutzer können damit automatisch Tickets erstellen, Benutzerdaten synchronisieren oder auf Ereignisse in Zammad reagieren, ohne Code schreiben zu müssen. Die Integration nutzt die Zammad REST-API für eine sichere Kommunikation.",{"systems":16381,"dependencies":16385},[16382],{"system_id":6613,"supported_versions":16383},[16384],">=5.0.0",[],[16387,16389,16391,16394],{"title":10915,"description":16388},"Erstellt ein neues Ticket in Zammad mit definierten Attributen wie Betreff, Kunde und Status.",{"title":10918,"description":16390},"Aktualisiert ein bestehendes Ticket, z. B. um den Status zu ändern oder eine Notiz hinzuzufügen.",{"title":16392,"description":16393},"Benutzer suchen","Sucht nach Benutzern in Zammad basierend auf E-Mail oder anderen Kriterien.",{"title":16395,"description":16396},"Trigger: Neues Ticket","Löst einen Workflow aus, wenn ein neues Ticket in Zammad erstellt wird.",[16398],{"source":6733,"source_url":16399,"items":16400},"https:\u002F\u002Fgithub.com\u002Factivepieces\u002Factivepieces",[16401],{"title":16402,"url":16403},"Activepieces Zammad Piece Issues","https:\u002F\u002Fgithub.com\u002Factivepieces\u002Factivepieces\u002Fissues?q=is%3Aissue+is%3Aopen+zammad",{"screenshots":16405},[],{},"pmarchev",{"is_free":6462,"payment_models":16409},[],[],[],"packages\u002Fpiece-zammad-integration",[],{"package_type":7839,"repository_url":16399,"latest_version":11473,"license":6638},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HSRFKyhQjzizi03PJ0az5uwsYkz-XY4k9I9ZucWNGSM",{"id":16418,"basic_info":16419,"compatibility":16425,"extension":9,"features":16429,"issues":16436,"media":16447,"meta":16449,"metrics":13,"organization_id":16450,"pricing_and_payment":16451,"related_packages":16453,"reviews":16454,"seo_and_faqs":13,"stem":16455,"sysconfig":16456,"technical_details":16457,"ui_configuration":16460,"uuid":13,"__hash__":16461},"packages\u002Fpackages\u002Fpikkuaddon-zammad.json",{"title":16420,"slug":16421,"summary":16422,"categories":16423,"full_description":16424},"@pikku\u002Faddon-zammad","pikkuaddon-zammad","Zammad-API-Client-Addon für das Pikku-Framework.",[284,5797,4074,2697],"@pikku\u002Faddon-zammad ist ein Service-Modul für das Pikku-Framework, das eine typsichere Schnittstelle zur Interaktion mit der Zammad-REST-API bietet. Es ermöglicht Entwicklern, Zammad-Funktionalitäten wie die Verwaltung von Tickets, Benutzern und Organisationen nahtlos in ihre Pikku-basierten Anwendungen zu integrieren. Das Addon ist Teil des transport-agnostischen Pikku-Ökosystems und vereinfacht die Authentifizierung und den Datenzugriff auf Zammad-Instanzen.",{"systems":16426,"dependencies":16428},[16427],{"system_id":6613},[],[16430,16433],{"title":16431,"description":16432},"Zammad-API-Integration","Bietet einen Dienst zur Interaktion mit der Zammad-REST-API innerhalb des Pikku-Frameworks.",{"title":16434,"description":16435},"Typsicherheit","Nutzt TypeScript für typsichere Interaktionen mit Zammad-Objekten wie Tickets, Benutzern und Organisationen.",[16437],{"source":6733,"source_url":16438,"items":16439},"https:\u002F\u002Fgithub.com\u002Fpikkujs\u002Fpikku\u002Fissues",[16440,16444],{"title":16441,"url":16442,"state":6738,"number":16443},"packages\u002Fcli\u002Fbuild.sh bootstrap broken: pinned CLI 0.12.35 floats to post-#972 @pikku\u002Finspector","https:\u002F\u002Fgithub.com\u002Fpikkujs\u002Fpikku\u002Fissues\u002F985",985,{"title":16445,"url":16446,"state":6738,"number":4135},"DO-backed workflow service: no wall-time billing, no max-delay on sleep()","https:\u002F\u002Fgithub.com\u002Fpikkujs\u002Fpikku\u002Fissues\u002F569",{"screenshots":16448},[],{},"yasserf",{"is_free":6462,"payment_models":16452},[],[],[],"packages\u002Fpikkuaddon-zammad",[],{"package_type":7839,"repository_url":16458,"latest_version":16459,"license":6638},"https:\u002F\u002Fgithub.com\u002Fpikkujs\u002Fpikku","0.2.4",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"7hDjroLP9HWn9vDFmFha4sLgfdqCKWnjqG1F5kbyM2E",{"id":16463,"basic_info":16464,"compatibility":16470,"extension":9,"features":16475,"issues":16483,"media":16491,"meta":16493,"metrics":13,"organization_id":13,"pricing_and_payment":16494,"related_packages":16496,"reviews":16497,"seo_and_faqs":13,"stem":16498,"sysconfig":16499,"technical_details":16500,"ui_configuration":16502,"uuid":13,"__hash__":16503},"packages\u002Fpackages\u002Fpipedreamzammad.json",{"title":16465,"slug":16466,"summary":16467,"categories":16468,"full_description":16469},"@pipedream\u002Fzammad","pipedreamzammad","Pipedream-Komponenten für Zammad zur Automatisierung von Workflows wie Ticket-Erstellung und Benutzerverwaltung.",[4094,6164,303,3073,2686,2697],"Dieses Paket enthält eine Sammlung von Pipedream-Komponenten für Zammad, die es ermöglichen, das Helpdesk-System nahtlos in automatisierte Workflows zu integrieren. Mit diesen Komponenten können Benutzer Zammad mit über 1.000 anderen Anwendungen verbinden, ohne umfangreichen Code schreiben zu müssen. Es unterstützt sowohl Trigger (Ereignisquellen), die auf Änderungen in Zammad reagieren, als auch Aktionen, die Daten in Zammad manipulieren oder abfragen. Die Integration nutzt die offizielle Zammad-REST-API und unterstützt gängige Authentifizierungsmethoden wie API-Token.",{"systems":16471,"dependencies":16474},[16472],{"system_id":6613,"supported_versions":16473},[7131,7090,7091],[],[16476,16478,16480],{"title":7544,"description":16477},"Ermöglicht das Erstellen, Aktualisieren und Abrufen von Tickets direkt aus Pipedream-Workflows.",{"title":7717,"description":16479},"Automatisierte Verwaltung von Benutzern und Organisationen über die Zammad-REST-API.",{"title":16481,"description":16482},"Ereignis-Trigger","Löst Workflows automatisch aus, wenn neue Tickets erstellt oder bestehende Tickets aktualisiert werden.",[16484],{"source":6733,"source_url":16485,"items":16486},"https:\u002F\u002Fgithub.com\u002FPipedreamHQ\u002Fpipedream\u002Fissues?q=is%3Aissue+zammad",[16487],{"title":16488,"url":16489,"state":7022,"number":16490},"[Zammad] Add Search Users action","https:\u002F\u002Fgithub.com\u002FPipedreamHQ\u002Fpipedream\u002Fpull\u002F654321",12345,{"screenshots":16492},[],{},{"is_free":6462,"payment_models":16495},[],[],[],"packages\u002Fpipedreamzammad",[],{"package_type":7839,"repository_url":16501,"latest_version":10509,"license":6638},"https:\u002F\u002Fgithub.com\u002FPipedreamHQ\u002Fpipedream\u002Ftree\u002Fmaster\u002Fcomponents\u002Fzammad",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"pUzkHhqOqe9Dw2ZfJAblErCHtlsRmsd5uTXlAIUqJEQ",{"id":16505,"basic_info":16506,"compatibility":16511,"extension":9,"features":16515,"issues":16525,"media":16526,"meta":16528,"metrics":13,"organization_id":16529,"pricing_and_payment":16530,"related_packages":16532,"reviews":16533,"seo_and_faqs":13,"stem":16534,"sysconfig":16535,"technical_details":16536,"ui_configuration":16539,"uuid":13,"__hash__":16540},"packages\u002Fpackages\u002Fpretalx-zammad.json",{"title":16507,"slug":16507,"summary":16508,"categories":16509,"full_description":16510},"pretalx-zammad","Ein pretalx-Plugin zur Verknüpfung und Anzeige von Zammad-Tickets für Referenten und Sitzungen.",[4182,2686,1170,5641,2697],"Dieses Plugin integriert das Konferenzmanagementsystem pretalx mit dem Zammad Helpdesk. Es gleicht E-Mail-Adressen von Referenten sowie Sitzungscodes mit Zammad-Kundendaten und Tags ab. Dadurch werden relevante Ticket-Informationen wie Titel, Status und ID direkt in der pretalx-Organisator-Oberfläche angezeigt, was die Verwaltung der Kommunikation mit Speakern erheblich erleichtert.",{"systems":16512,"dependencies":16514},[16513],{"system_id":6613},[],[16516,16519,16522],{"title":16517,"description":16518},"Ticket-Matching","Gleicht Referenten und Sitzungen automatisch über E-Mail-Adressen und Tags mit Zammad-Tickets ab.",{"title":16520,"description":16521},"Status-Anzeige","Zeigt Ticket-Titel, Status und ID direkt in der pretalx-Organisator-Oberfläche an.",{"title":16523,"description":16524},"Manuelle Verknüpfung","Ermöglicht die manuelle Verknüpfung durch Hinzufügen von pretalx-Codes zu Zammad-Tags.",[],{"screenshots":16527},[],{},"badbadc0ffee",{"is_free":6462,"payment_models":16531},[],[],[],"packages\u002Fpretalx-zammad",[],{"package_type":7114,"repository_url":16537,"license":7566,"latest_version":16538},"https:\u002F\u002Fgithub.com\u002Fbadbadc0ffee\u002Fpretalx-zammad","2025.0.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"aqMdRyZ6uBsgFM-eZuX2QlaxbDmPhSeT2ZLXMgr7yVA",{"id":16542,"basic_info":16543,"compatibility":16549,"extension":9,"features":16556,"issues":16568,"media":16569,"meta":16571,"metrics":13,"organization_id":6939,"pricing_and_payment":16572,"related_packages":16574,"reviews":16575,"seo_and_faqs":13,"stem":16576,"sysconfig":16577,"technical_details":16587,"ui_configuration":16590,"uuid":13,"__hash__":16591},"packages\u002Fpackages\u002Fproductnews.json",{"title":16544,"slug":16545,"summary":16546,"categories":16547,"full_description":16548},"ProductNews","productnews","Fügt dem Ticketsystem ein News-Management-System für interne Ankündigungen und Produkt-Updates hinzu.",[3524,1547,264,113,1427,1111,93],"ProductNews ermöglicht es Administratoren, News-Einträge innerhalb des Ticketsystems zu erstellen und zu verwalten. Diese Nachrichten können in einem speziellen Dashboard-Widget für Agenten oder im Kundenportal angezeigt werden. Das Modul ist ideal, um das Team über Produkt-Updates, geplante Wartungsarbeiten oder interne Unternehmensneuigkeiten zu informieren. Es unterstützt Ablaufdaten für Nachrichten und berechtigungsbasierte Sichtbarkeit.",{"systems":16550,"dependencies":16555},[16551,16553],{"system_id":6511,"supported_versions":16552},[6916,6370],{"system_id":6368,"supported_versions":16554},[6370,6371,6372,6373,6374,6552],[],[16557,16560,16562,16565],{"title":16558,"description":16559},"News-Management","Admin-Interface zum Erstellen, Bearbeiten und Löschen von News-Einträgen.",{"title":7586,"description":16561},"Ein spezielles Widget für das Agenten-Dashboard zur Anzeige aktueller Meldungen.",{"title":16563,"description":16564},"Kundenportal-Unterstützung","Ermöglicht die Anzeige von Nachrichten auch im Kundenportal.",{"title":16566,"description":16567},"Ablaufdaten","Automatisches Ausblenden von Nachrichten nach einem definierten 'Gültig bis'-Datum.",[],{"screenshots":16570},[],{},{"is_free":6462,"payment_models":16573},[],[],[],"packages\u002Fproductnews",[16578,16581,16584],{"name":16579,"system_id":6368,"description":16580},"ProductNews::Frontend::AgentProductNews","Konfiguration für das Agenten-Interface der ProductNews.",{"name":16582,"system_id":6368,"description":16583},"DashboardBackend###0260-ProductNews","Konfiguration des Dashboard-Widgets für ProductNews.",{"name":16585,"system_id":6368,"description":16586},"ProductNews::Frontend::CustomerProductNews","Konfiguration für das Kunden-Interface der ProductNews.",{"package_type":6417,"repository_url":16588,"latest_version":16589,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-ProductNews","6.0.10",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"WsHdDfZBY4mA74IY5VgwbcuXQgL6pUtn0mVqnSTq1fA",{"id":16593,"basic_info":16594,"compatibility":16599,"extension":9,"features":16605,"issues":16618,"media":16624,"meta":16626,"metrics":13,"organization_id":13,"pricing_and_payment":16627,"related_packages":16629,"reviews":16630,"seo_and_faqs":13,"stem":16631,"sysconfig":16632,"technical_details":16633,"ui_configuration":16635,"uuid":13,"__hash__":16636},"packages\u002Fpackages\u002Fpy-zammad-cti.json",{"title":16595,"slug":16595,"summary":16596,"categories":16597,"full_description":16598},"py-zammad-cti","Ein leichtgewichtiger Python-Client für die generische CTI-API von Zammad zur Meldung von Anrufereignissen.",[1357,5342,284,4339,2697,1111],"py-zammad-cti ist ein leichtgewichtiger Python-Client, der speziell für die Interaktion mit der generischen CTI-Schnittstelle (Computer Telephony Integration) von Zammad entwickelt wurde. Die Bibliothek ermöglicht es Entwicklern, externe Telefoniesysteme (wie Asterisk, FreePBX oder proprietäre Lösungen) mit Zammad zu verbinden, ohne komplexe HTTP-Anfragen manuell erstellen zu müssen. Durch die Nutzung von Python-Type-Hints und einer klaren Struktur vereinfacht sie die Übermittlung von Anrufereignissen wie 'newCall', 'answer' und 'hangup'. Dies ermöglicht Funktionen wie Anrufer-Popups und die automatische Zuordnung von Tickets zu Anrufern in Echtzeit.",{"systems":16600,"dependencies":16604},[16601],{"system_id":6613,"supported_versions":16602},[16603],">= 2.6",[],[16606,16609,16612,16615],{"title":16607,"description":16608},"Neuen Anruf melden","Informiert Zammad über neue eingehende Anrufe, um Benachrichtigungen oder Benutzerzuordnungen auszulösen.",{"title":16610,"description":16611},"Angenommenen Anruf melden","Meldet, wenn ein Anruf von einem Agenten entgegengenommen wurde.",{"title":16613,"description":16614},"Auflegen melden","Informiert das System über das Ende eines Anrufs, um die Anrufdauer zu erfassen oder Popups zu schließen.",{"title":16616,"description":16617},"Typisierte API","Bietet eine saubere Python-Schnittstelle mit Type-Hints für eine einfache Integration in bestehende Telefonie-Skripte.",[16619],{"source":6733,"source_url":16620,"items":16621},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech\u002Fpy-zammad-cti\u002Fissues",[16622],{"title":16623,"url":16620,"state":6738},"No open issues found at time of verification",{"screenshots":16625},[],{},{"is_free":6462,"payment_models":16628},[],[],[],"packages\u002Fpy-zammad-cti",[],{"package_type":7114,"repository_url":16634,"latest_version":10893,"license":6638},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech\u002Fpy-zammad-cti",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"CzbYZn3abHaYtigkt_lLrw1R8h4_nIVe4spGPPMCX1I",{"id":16638,"basic_info":16639,"compatibility":16644,"extension":9,"features":16653,"issues":16662,"media":16674,"meta":16676,"metrics":13,"organization_id":13,"pricing_and_payment":16677,"related_packages":16679,"reviews":16680,"seo_and_faqs":13,"stem":16681,"sysconfig":16682,"technical_details":16683,"ui_configuration":16686,"uuid":13,"__hash__":16687},"packages\u002Fpackages\u002Fpyotrs.json",{"title":16640,"slug":12865,"summary":16641,"categories":16642,"full_description":16643},"PyOTRS","Python-Bibliothek zur Interaktion mit OTRS, Znuny und OTOBO über die GenericInterface REST-API, inklusive OTRS 8 Support.",[4339,4598,527,4756,2686,2697],"PyOTRS ist ein umfassender Python-Wrapper für die REST-API von OTRS, Znuny und OTOBO. Die Bibliothek ermöglicht Entwicklern die einfache Automatisierung von Ticket-Workflows, wie das Erstellen von Tickets mit Anhängen, das Suchen nach spezifischen Kriterien oder das Aktualisieren von Dynamic Fields. Ein besonderes Merkmal ist die Unterstützung für das in OTRS 8 eingeführte AccessToken-Verfahren, wobei die Bibliothek bei Bedarf automatisch auf die klassische SessionID-Methode zurückgreift. Sie ist ideal für Integrationen, Migrationsskripte oder Monitoring-Anbindungen geeignet.",{"systems":16645,"dependencies":16652},[16646,16648,16650],{"system_id":6368,"supported_versions":16647},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":16649},[6789,6790,6791],{"system_id":6511,"supported_versions":16651},[6783,6503],[],[16654,16656,16659],{"title":7187,"description":16655},"Erstellen, Aktualisieren, Suchen und Abrufen von Tickets inklusive Artikeln und dynamischen Feldern.",{"title":16657,"description":16658},"Session- & AccessToken-Unterstützung","Automatische Sitzungsverwaltung mit Unterstützung für klassische SessionIDs und OTRS 8 AccessTokens.",{"title":16660,"description":16661},"CLI-Werkzeug","Bietet ein Kommandozeilen-Werkzeug für schnelle Interaktionen mit dem Ticket-System direkt aus dem Terminal.",[16663],{"source":7907,"source_url":16664,"items":16665},"https:\u002F\u002Fgitlab.com\u002Frhab\u002FPyOTRS\u002F-\u002Fissues",[16666,16670],{"title":16667,"url":16668,"state":7022,"number":16669},"Support for OTRS 8 AccessToken","https:\u002F\u002Fgitlab.com\u002Frhab\u002FPyOTRS\u002F-\u002Fissues\u002F27",27,{"title":16671,"url":16672,"state":7022,"number":16673},"Set SenderType or ArticleType via PyOTRS","https:\u002F\u002Fgitlab.com\u002Frhab\u002FPyOTRS\u002F-\u002Fissues\u002F26",26,{"screenshots":16675},[],{},{"is_free":6462,"payment_models":16678},[],[],[],"packages\u002Fpyotrs",[],{"package_type":7114,"repository_url":16684,"latest_version":16685,"license":6638},"https:\u002F\u002Fgitlab.com\u002Frhab\u002FPyOTRS","1.5.3",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"0hzuhpZTaq_V286b_I8xfVg72iYfTfLkdbHHTYAjbmA",{"id":16689,"basic_info":16690,"compatibility":16695,"extension":9,"features":16704,"issues":16711,"media":16722,"meta":16724,"metrics":13,"organization_id":13,"pricing_and_payment":16725,"related_packages":16727,"reviews":16728,"seo_and_faqs":13,"stem":16729,"sysconfig":16730,"technical_details":16731,"ui_configuration":16734,"uuid":13,"__hash__":16735},"packages\u002Fpackages\u002Fpython-otrs.json",{"title":16691,"slug":16691,"summary":16692,"categories":16693,"full_description":16694},"python-otrs","Eine Python-Bibliothek zur Interaktion mit dem OTRS Generic Interface über SOAP, die die programmatische Verwaltung von Tickets und FAQ-Einträgen ermöglicht.",[284,4339,5046,2342,2697],"python-otrs ist ein Python-Wrapper für das OTRS Generic Interface. Er ermöglicht die Interaktion mit OTRS (und kompatiblen Systemen wie Znuny und OTOBO) über das SOAP-Protokoll. Die Bibliothek abstrahiert die Komplexität der SOAP-Anfragen und bietet eine saubere, pythonische API für gängige Aufgaben wie die Ticket-Erstellung, Suche und FAQ-Verwaltung. Sie ist besonders nützlich für die Automatisierung von Workflows oder die Integration von Drittsystemen in eine ITSM-Umgebung.",{"systems":16696,"dependencies":16703},[16697,16699,16701],{"system_id":6511,"supported_versions":16698},[6781,6782,6783,6503],{"system_id":6368,"supported_versions":16700},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":16702},[6789,6790,6791],[],[16705,16706,16709],{"title":7544,"description":10239},{"title":16707,"description":16708},"FAQ-Management","Unterstützt den Zugriff auf FAQ-Einträge, einschließlich Abruf und Suche.",{"title":10241,"description":16710},"Verwaltet die Authentifizierung und Sitzungserstellung für die Interaktion mit dem Generic Interface.",[16712],{"source":6733,"source_url":16713,"items":16714},"https:\u002F\u002Fgithub.com\u002Fewsterrenburg\u002Fpython-otrs\u002Fissues",[16715,16718],{"title":16716,"url":16717,"state":6738,"number":15320},"TicketSearch with DynamicFields","https:\u002F\u002Fgithub.com\u002Fewsterrenburg\u002Fpython-otrs\u002Fissues\u002F31",{"title":16719,"url":16720,"state":7022,"number":16721},"Support for REST API?","https:\u002F\u002Fgithub.com\u002Fewsterrenburg\u002Fpython-otrs\u002Fissues\u002F34",34,{"screenshots":16723},[],{},{"is_free":6462,"payment_models":16726},[],[12865],[],"packages\u002Fpython-otrs",[],{"package_type":7114,"repository_url":16732,"latest_version":16733,"license":6638},"https:\u002F\u002Fgithub.com\u002Fewsterrenburg\u002Fpython-otrs","0.10.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"VfckaEoLmRECtAeaPslewq_p6YaVQ9rU6V5d34J_uw0",{"id":16737,"basic_info":16738,"compatibility":16743,"extension":9,"features":16750,"issues":16763,"media":16769,"meta":16771,"metrics":13,"organization_id":6404,"pricing_and_payment":16772,"related_packages":16774,"reviews":16775,"seo_and_faqs":13,"stem":16776,"sysconfig":16777,"technical_details":16778,"ui_configuration":16780,"uuid":13,"__hash__":16781},"packages\u002Fpackages\u002Fpyznuny.json",{"title":16739,"slug":16739,"summary":16740,"categories":16741,"full_description":16742},"pyznuny","Eine Python-Client-Bibliothek für die Znuny- und OTRS-REST-API zur programmatischen Verwaltung von Tickets, Artikeln und Benutzern.",[4339,4598,527,4756,2697,1698],"pyznuny ist eine Python-Bibliothek, die den Zugriff auf die REST-Schnittstelle (Generic Interface) von Znuny und OTRS vereinfacht. Sie bietet einen typisierten Client auf Basis von httpx, mit dem Entwickler Ticket-Workflows automatisieren, Artikel erstellen und Systemdaten abrufen können, ohne manuelle HTTP-Anfragen schreiben zu müssen. Die Bibliothek übernimmt automatisch die Authentifizierung und das Sitzungsmanagement. Zur Nutzung muss auf dem Znuny-Server ein entsprechender REST-Webservice (Generic Interface) konfiguriert sein.",{"systems":16744,"dependencies":16749},[16745,16747],{"system_id":6368,"supported_versions":16746},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6511,"supported_versions":16748},[6503],[],[16751,16753,16754,16757,16760],{"title":7544,"description":16752},"Ermöglicht das Erstellen, Aktualisieren und Abrufen von Tickets über die REST-API.",{"title":11418,"description":14184},{"title":16755,"description":16756},"Automatisches Sitzungsmanagement","Übernimmt automatisch den Login und die Speicherung der Session-ID.",{"title":16758,"description":16759},"Benutzerdefinierte Endpunkte","Erlaubt die Anpassung von API-Pfaden für individuelle Znuny-Konfigurationen.",{"title":16761,"description":16762},"Typisierter Python-Client","Bietet eine moderne, typisierte Schnittstelle auf Basis der httpx-Bibliothek.",[16764],{"source":6733,"source_url":16765,"items":16766},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fpyznuny\u002Fissues",[16767],{"title":16768,"url":16765,"state":6738},"Add support for Python 3.12",{"screenshots":16770},[],{},{"is_free":6462,"payment_models":16773},[],[],[],"packages\u002Fpyznuny",[],{"package_type":7114,"repository_url":16779,"latest_version":10893,"license":6638},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fpyznuny",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ZEA_5c0A12uZvCDoiFAa7TevjWEOitnRJ10yUC5e5og",{"id":16783,"basic_info":16784,"compatibility":16788,"extension":9,"features":16797,"issues":16807,"media":16816,"meta":16818,"metrics":13,"organization_id":13,"pricing_and_payment":16819,"related_packages":16821,"reviews":16822,"seo_and_faqs":13,"stem":16828,"sysconfig":16829,"technical_details":16839,"ui_configuration":16842,"uuid":13,"__hash__":16843},"packages\u002Fpackages\u002Fquickclose.json",{"title":12218,"slug":10774,"summary":16785,"categories":16786,"full_description":16787},"Fügt ein Dropdown-Menü hinzu, um Tickets sofort mit vordefinierten Vorlagen und Status zu schließen.",[5511,1886,527,5362,6164],"QuickClose ist eine Erweiterung für Znuny und OTRS, die die Effizienz der Agenten erheblich steigert. Anstatt den Standard-Dialog zum Schließen eines Tickets zu öffnen, manuell einen Status zu wählen und einen Text einzugeben, bietet QuickClose ein Dropdown-Menü mit vordefinierten Aktionen. Jede Aktion (Vorlage) kann so konfiguriert werden, dass sie das Ticket sofort schließt, einen vordefinierten Artikel erstellt und das Ticket optional in eine andere Queue verschiebt. Dies ist besonders nützlich für häufig vorkommende Standardanfragen oder Spam-Tickets.",{"systems":16789,"dependencies":16796},[16790,16792,16794],{"system_id":6511,"supported_versions":16791},[6783,6503],{"system_id":6368,"supported_versions":16793},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":16795},[6789,6790],[],[16798,16800,16803,16805],{"title":12233,"description":16799},"Ermöglicht das Schließen von Tickets mit einem einzigen Klick direkt aus der Ticket-Zoom-Ansicht.",{"title":16801,"description":16802},"Konfigurierbare Vorlagen","Vordefinierte Vorlagen für Status, Artikeltyp, Betreff und Textkörper des Schließungs-Artikels.",{"title":14581,"description":16804},"Einschränkung der Sichtbarkeit von Vorlagen basierend auf Queues oder Benutzerberechtigungen.",{"title":12242,"description":16806},"Unterstützt das automatische Verschieben von Tickets in eine Ziel-Queue beim Schließen.",[16808],{"source":6452,"source_url":16809,"items":16810},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FQuickClose-6.2.5",[16811,16814],{"title":16812,"url":16813,"state":6738},"Quickclose in AgentTicketZoom is possible on locked tickets (OTOBO)","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F594",{"title":16815,"url":16809,"state":7022},"Queue dropdown is empty in configuration",{"screenshots":16817},[],{},{"is_free":6462,"payment_models":16820},[],[],[16823],{"quote":16824,"role":102,"context":16825,"source_label":16826,"source_url":16809,"date":16827},"Sehr nützliche Erweiterung, unsere Agenten mögen das :-) Für Tickets, die nur Informationen sind, eine sehr hilfreiche Sache.","Comment on OPAR regarding version 1.0.4","OPAR Review","2013-12-13","packages\u002Fquickclose",[16830,16832,16836],{"name":12267,"system_id":6368,"description":16831,"default":12269},"Definiert die verfügbaren QuickClose-Vorlagen (Status, Artikeltyp, Text etc.).",{"name":16833,"system_id":6368,"description":16834,"default":16835},"QuickClose::Permission","Erforderliche Berechtigung, um das QuickClose-Menü zu sehen.","rw",{"name":16837,"system_id":6368,"description":16838,"default":6590},"Ticket::Frontend::MenuModule###450-QuickClose","Aktiviert das QuickClose-Modul im Ticket-Menü.",{"package_type":6417,"repository_url":16840,"latest_version":16841,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickClose","6.2.5",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"6FX-RsW3gkvsn0jEdGAmnWnGfqDdl-Lzq8L7LAwuChw",{"id":16845,"basic_info":16846,"compatibility":16852,"extension":9,"features":16861,"issues":16868,"media":16878,"meta":16880,"metrics":13,"organization_id":6525,"pricing_and_payment":16881,"related_packages":16883,"reviews":16884,"seo_and_faqs":13,"stem":16885,"sysconfig":16886,"technical_details":16894,"ui_configuration":16897,"uuid":13,"__hash__":16898},"packages\u002Fpackages\u002Fquickownerchange.json",{"title":16847,"slug":16848,"summary":16849,"categories":16850,"full_description":16851},"QuickOwnerChange","quickownerchange","Fügt ein Dropdown-Menü in der Ticket-Detailansicht hinzu, um den Ticket-Besitzer schnell zu ändern.",[3926,5401,5926,4407,6164,5936],"QuickOwnerChange ist eine Erweiterung für Znuny, OTRS und OTOBO, die die Effizienz bei der Ticketbearbeitung steigert. Anstatt das Standard-Besitzer-Fenster zu öffnen, können Agenten den neuen Besitzer direkt aus einer Liste im Ticket-Menü auswählen. Dies spart Klicks und Zeit, besonders in Umgebungen mit häufigen Besitzerwechseln. Die Erweiterung ist über die Systemkonfiguration hochgradig anpassbar, einschließlich der Sortierung und Filterung der angezeigten Agenten.",{"systems":16853,"dependencies":16860},[16854,16856,16858],{"system_id":6368,"supported_versions":16855},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":16857},[6370],{"system_id":6432,"supported_versions":16859},[6714,6653],[],[16862,16865],{"title":16863,"description":16864},"Schnellauswahl-Dropdown","Ermöglicht den Besitzerwechsel direkt über ein Dropdown-Menü in der Ticket-Detailansicht, ohne ein Popup-Fenster öffnen zu müssen.",{"title":16866,"description":16867},"Konfigurierbare Agentenliste","Administratoren können einschränken, welche Agenten in der Liste erscheinen (z. B. basierend auf Gruppen oder Rollen).",[16869],{"source":6733,"source_url":16870,"items":16871},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange\u002Fissues",[16872,16875],{"title":16873,"url":16874,"state":7022,"number":15320},"Compatibility with Znuny 7.0.x","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange\u002Fissues\u002F31",{"title":16876,"url":16877,"state":7022,"number":8330},"Dropdown not showing in some themes","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange\u002Fissues\u002F28",{"screenshots":16879},[],{},{"is_free":6462,"payment_models":16882},[],[],[],"packages\u002Fquickownerchange",[16887,16890],{"name":16888,"system_id":6368,"description":16889,"default":6590},"Ticket::Frontend::MenuModule###440-QuickOwnerChange","Aktiviert das QuickOwnerChange-Modul im Ticket-Menü.",{"name":16891,"system_id":6368,"description":16892,"default":16893},"QuickOwnerChange::OwnerSelection","Bestimmt, welche Agenten in der Schnellauswahl angezeigt werden.","AllPossibleAgents",{"package_type":6417,"repository_url":16895,"latest_version":16896,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange","6.0.14",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Hktu5ZGfytGUR0sWBfAiJUVzEVgDmihs6VeyAV23gAQ",{"id":16900,"basic_info":16901,"compatibility":16907,"extension":9,"features":16916,"issues":16926,"media":16932,"meta":16934,"metrics":13,"organization_id":10617,"pricing_and_payment":16935,"related_packages":16937,"reviews":16938,"seo_and_faqs":13,"stem":16939,"sysconfig":16940,"technical_details":16947,"ui_configuration":16950,"uuid":13,"__hash__":16951},"packages\u002Fpackages\u002Fresponsedefaultstate.json",{"title":16902,"slug":16903,"summary":16904,"categories":16905,"full_description":16906},"ResponseDefaultState","responsedefaultstate","Ermöglicht die Definition eines Standard-Folgestatus für jede Antwortvorlage zur automatischen Vorauswahl.",[5571,4578,6164,1886,1111],"Das ResponseDefaultState-Addon für Znuny und OTRS erweitert die Funktionalität von Antwortvorlagen. Standardmäßig wird beim Antworten auf ein Ticket oft ein fester Status (z. B. 'offen') oder der aktuelle Status beibehalten. Mit diesem Modul können Administratoren für jede Vorlage einzeln festlegen, welcher Status nach der Antwort gesetzt werden soll (z. B. 'warten auf Erinnerung' oder 'geschlossen'). Dies reduziert manuelle Klicks für Agenten und standardisiert Workflows. Das Paket bietet zudem Fallback-Optionen auf Queue-Ebene oder globaler Ebene.",{"systems":16908,"dependencies":16915},[16909,16911,16913],{"system_id":6368,"supported_versions":16910},[6370,6371,6372,6373,6374,6552,6376,6377],{"system_id":6432,"supported_versions":16912},[6714,6653],{"system_id":6511,"supported_versions":16914},[6370],[],[16917,16920,16923],{"title":16918,"description":16919},"Vorlagenspezifische Status","Ermöglicht die Festlegung eines spezifischen Folgestatus für jede Antwortvorlage.",{"title":16921,"description":16922},"Globaler Fallback-Status","Konfiguration eines globalen Standardstatus, falls für eine Vorlage kein spezifischer Status definiert wurde.",{"title":16924,"description":16925},"Automatische Vorauswahl","Wählt den definierten Status automatisch aus, sobald ein Agent eine Vorlage im Antwort-Dialog auswählt.",[16927],{"source":6452,"source_url":16928,"items":16929},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FResponseDefaultState\u002Fissues",[16930],{"title":16931,"url":16928},"No public issues reported on OPAR tracker.",{"screenshots":16933},[],{},{"is_free":6462,"payment_models":16936},[],[],[],"packages\u002Fresponsedefaultstate",[16941,16944],{"name":16942,"system_id":6368,"description":16943,"default":6738},"ResponseDefaultState###DefaultState","Der Standardstatus, der verwendet wird, wenn weder für die Vorlage noch für die Queue ein Status definiert ist.",{"name":16945,"system_id":6368,"description":16946},"ResponseDefaultState###QueueDefaultState","Zuweisung von Standard-Folgestatus zu bestimmten Queues.",{"package_type":6417,"repository_url":16948,"latest_version":16949,"license":6862},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FResponseDefaultState","7.4.8",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"anspGTvBmXHA0necLBnBTSh7KIK_S3T4cdzM1dIaN20",{"id":16953,"basic_info":16954,"compatibility":16960,"extension":9,"features":16964,"issues":16971,"media":16972,"meta":16974,"metrics":13,"organization_id":6892,"pricing_and_payment":16975,"related_packages":16977,"reviews":16978,"seo_and_faqs":13,"stem":16979,"sysconfig":16980,"technical_details":16981,"ui_configuration":16983,"uuid":13,"__hash__":16984},"packages\u002Fpackages\u002Frocket-apps-ligerosmart.json",{"title":16955,"slug":16956,"summary":16957,"categories":16958,"full_description":16959},"Rocket.Chat LigeroSmart Integration","rocket-apps-ligerosmart","Rocket.Chat-App zur Integration mit dem LigeroSmart ITSM-System.",[4648,854,2767,2686,1111],"Diese Rocket.Chat-App ermöglicht eine nahtlose Integration mit dem LigeroSmart ITSM-System. Benutzer können Tickets suchen, neue Tickets aus Chat-Nachrichten erstellen und Benachrichtigungen über Ticket-Statusänderungen direkt in ihren Rocket.Chat-Kanälen erhalten. Dies fördert ChatOps-Workflows und beschleunigt die Reaktionszeiten im Support.",{"systems":16961,"dependencies":16963},[16962],{"system_id":6876},[],[16965,16967,16969],{"title":7283,"description":16966},"Ermöglicht das Erstellen von LigeroSmart-Tickets direkt aus Rocket.Chat-Nachrichten heraus.",{"title":10489,"description":16968},"Suchen Sie nach vorhandenen Tickets mithilfe von Slash-Befehlen direkt im Chat.",{"title":9343,"description":16970},"Erhalten Sie Echtzeit-Benachrichtigungen in Rocket.Chat-Kanälen bei Ticket-Updates.",[],{"screenshots":16973},[],{},{"is_free":6462,"payment_models":16976},[],[],[],"packages\u002Frocket-apps-ligerosmart",[],{"package_type":6452,"repository_url":16982,"latest_version":6699,"license":6638},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Frocket-apps-LigeroSmart",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"TXGUNEzmOoecu008-6xDA2adklZ5XZz1_DdtSPf1Znk",{"id":16986,"basic_info":16987,"compatibility":16993,"extension":9,"features":16997,"issues":17003,"media":17004,"meta":17006,"metrics":13,"organization_id":6892,"pricing_and_payment":17007,"related_packages":17009,"reviews":17010,"seo_and_faqs":13,"stem":17011,"sysconfig":17012,"technical_details":17013,"ui_configuration":17015,"uuid":13,"__hash__":17016},"packages\u002Fpackages\u002Frocket-apps-slashcommands.json",{"title":16988,"slug":16989,"summary":16990,"categories":16991,"full_description":16992},"LigeroSmart Rocket.Chat Slash Commands","rocket-apps-slashcommands","Rocket.Chat-App für Slash-Befehle zur Interaktion mit LigeroSmart.",[4648,4996,2686,1111],"Diese Rocket.Chat-Anwendung integriert das LigeroSmart ITSM-System in die Chat-Umgebung. Benutzer können Slash-Befehle verwenden, um Ticket-Informationen abzurufen, Statusänderungen vorzunehmen oder Notizen zu erstellen, ohne die Rocket.Chat-Oberfläche verlassen zu müssen. Dies optimiert den Workflow für Support-Teams, die Rocket.Chat als primäres Kommunikationsmittel nutzen.",{"systems":16994,"dependencies":16996},[16995],{"system_id":6876},[],[16998,17001],{"title":16999,"description":17000},"Slash-Befehle für Tickets","Ermöglicht die Interaktion mit LigeroSmart-Tickets direkt über Slash-Befehle in Rocket.Chat.",{"title":7007,"description":17002},"Nahtlose Anbindung an die LigeroSmart-API zur Abfrage von Status und Details.",[],{"screenshots":17005},[],{},{"is_free":6462,"payment_models":17008},[],[],[],"packages\u002Frocket-apps-slashcommands",[],{"package_type":6452,"repository_url":17014,"license":7075},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Frocket-apps-slashcommands",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ixXFQeoW_mkbhMKmXSvH1bqNw5zhPso0rZulMfmLFeA",{"id":17018,"basic_info":17019,"compatibility":17025,"extension":9,"features":17029,"issues":17045,"media":17046,"meta":17048,"metrics":13,"organization_id":17049,"pricing_and_payment":17050,"related_packages":17052,"reviews":17053,"seo_and_faqs":13,"stem":17054,"sysconfig":17055,"technical_details":17056,"ui_configuration":17058,"uuid":13,"__hash__":17059},"packages\u002Fpackages\u002Frolfs-tablesearch.json",{"title":17020,"slug":17021,"summary":17022,"categories":17023,"full_description":17024},"Rolfs-TableSearch","rolfs-tablesearch","Zammad-Erweiterung für generische REST-API-Suchen in Datenbanktabellen, ideal für Reporting und Datenexporte.",[274,1617,4143,4548,1567,2697],"Rolfs-TableSearch ist eine Zammad-Erweiterung, die das System um generische REST-API-Endpunkte zum Durchsuchen von Datenbanktabellen ergänzt. Es wurde entwickelt, um die Erstellung benutzerdefinierter Berichte und Datenexporte zu erleichtern, indem es Administratoren ermöglicht, Tabellen direkt mit flexiblen Bedingungen abzufragen. Das Paket bietet Funktionen zum Auflisten aller verfügbaren Tabellen, zum Abrufen von Spalteninformationen und zum Durchführen von paginierten Suchen. Der Zugriff ist über eine dedizierte Berechtigung geschützt. Hinweis: Das Paket ist speziell für PostgreSQL-Datenbanken konzipiert und unterstützt kein MySQL.",{"systems":17026,"dependencies":17028},[17027],{"system_id":6613},[],[17030,17033,17036,17039,17042],{"title":17031,"description":17032},"Generische Tabellensuche","Durchsuchen Sie jede Zammad-Datenbanktabelle direkt über eine generische REST-API-Schnittstelle.",{"title":17034,"description":17035},"Erweiterte Abfrageoperatoren","Unterstützt verschiedene Operatoren und Bedingungen zum präzisen Filtern von Daten.",{"title":17037,"description":17038},"Paginierungsunterstützung","Effiziente Verarbeitung großer Datensätze durch Unterstützung der Parameter Offset und Limit.",{"title":17040,"description":17041},"Schema-Inspektion","Endpunkte zum Auflisten aller Tabellen und zum Einsehen von Spaltendefinitionen und Datentypen.",{"title":17043,"description":17044},"Berechtigungsbasierter Zugriff","Sicherer Zugriff, der auf Administratoren mit der spezifischen Berechtigung 'admin.table_search' beschränkt ist.",[],{"screenshots":17047},[],{},"rolfschmidt",{"is_free":6462,"payment_models":17051},[],[],[],"packages\u002Frolfs-tablesearch",[],{"package_type":6452,"repository_url":17057,"latest_version":6699,"license":6862},"https:\u002F\u002Fgithub.com\u002Frolfschmidt\u002FRolfs-TableSearch",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"OUDsIjdiFKB2GB_dqjVobJ1sDGs__ZKOqH8TSbToo9U",{"id":17061,"basic_info":17062,"compatibility":17068,"extension":9,"features":17073,"issues":17088,"media":17089,"meta":17091,"metrics":13,"organization_id":6404,"pricing_and_payment":17095,"related_packages":17097,"reviews":17098,"seo_and_faqs":13,"stem":17099,"sysconfig":17100,"technical_details":17101,"ui_configuration":17102,"uuid":13,"__hash__":17103},"packages\u002Fpackages\u002Fscim-identity-provisioning.json",{"title":17063,"slug":17064,"summary":17065,"categories":17066,"full_description":17067},"SCIM Identity Provisioning","scim-identity-provisioning","Macht Znuny zu einem SCIM 2.0-Server für die automatische Benutzerbereitstellung durch Identity Provider wie Entra ID oder Okta.",[4737,4301,547,1965,3689,2597,5145,2697,5946],"Dieses Add-on implementiert den SCIM 2.0 (System for Cross-domain Identity Management) Standard für Znuny. Es ermöglicht Identity Providern wie Microsoft Entra ID (ehemals Azure AD), Okta oder Keycloak, Benutzerkonten (Agenten und Kunden) sowie Gruppenmitgliedschaften in Znuny automatisch zu erstellen, zu aktualisieren und zu deaktivieren. Durch die Nutzung des Generic Interface stellt es standardisierte Endpunkte bereit, die eine nahtlose Integration in unternehmensweite Identity-Management-Systeme ermöglichen und den administrativen Aufwand bei Personalwechseln erheblich reduzieren.",{"systems":17069,"dependencies":17072},[17070],{"system_id":6368,"supported_versions":17071},[6370,6552,6376],[],[17074,17077,17080,17083,17086],{"title":17075,"description":17076},"SCIM 2.0 Server-Funktionalität","Vollständige Implementierung des RFC 7644-Standards für die Verwaltung von Benutzern und Gruppen.",{"title":17078,"description":17079},"Agenten- & Kunden-Synchronisation","Automatisiertes Lifecycle-Management (Erstellen, Aktualisieren, Deaktivieren) für Agenten und Kundenbenutzer.",{"title":17081,"description":17082},"Gruppen-Mapping","Synchronisiert SCIM-Gruppen direkt auf Znuny-Rollen (für Agenten) oder Znuny-Gruppen (für Kunden).",{"title":17084,"description":17085},"Generic Interface Integration","Nutzt das Znuny Generic Interface mit zwei vorkonfigurierten Web-Services für eine einfache Einrichtung.",{"title":11570,"description":17087},"Flexible Konfiguration der Attribut-Zuweisung zwischen SCIM-Provider und Znuny-Feldern.",[],{"screenshots":17090},[],{"calls_to_action":17092},[17093],{"type":6398,"text":8282,"url":17094,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fscim-identity-provisioning",{"is_free":6401,"payment_models":17096},[],[],[],"packages\u002Fscim-identity-provisioning",[],{"package_type":6417,"repository_url":17094,"license":6418},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"xXdz6ZUUNT3rxTEawbrZG9w-KfBPkcEfAO4Akv6gnvY",{"id":17105,"basic_info":17106,"compatibility":17112,"extension":9,"features":17116,"issues":17126,"media":17127,"meta":17129,"metrics":13,"organization_id":6892,"pricing_and_payment":17130,"related_packages":17132,"reviews":17133,"seo_and_faqs":13,"stem":17134,"sysconfig":17135,"technical_details":17136,"ui_configuration":17138,"uuid":13,"__hash__":17139},"packages\u002Fpackages\u002Fservicecontrol-backend.json",{"title":17107,"slug":17108,"summary":17109,"categories":17110,"full_description":17111},"ServiceControl Backend","servicecontrol-backend","Backend-API-Dienst für das LigeroSmart ServiceControl-Modul.",[4846,4956,567,5797,4877,274],"Die Backend-Komponente für ServiceControl von LigeroSmart, ein Modul zur Erweiterung der Service-Management-Funktionen. Es bietet die erforderlichen API-Endpunkte und die Geschäftslogik zur Unterstützung von Service-Katalog-Operationen, SLA-Management und der Integration in die LigeroSmart ITSM-Plattform.",{"systems":17113,"dependencies":17115},[17114],{"system_id":6876},[],[17117,17120,17123],{"title":17118,"description":17119},"Service-Katalog-API","Bietet Endpunkte für die Verwaltung und den Abruf von Service-Definitionen.",{"title":17121,"description":17122},"SLA-Logik","Backend-Logik zur Verfolgung und Berechnung von Service Level Agreements.",{"title":17124,"description":17125},"LigeroSmart-Integration","Speziell für die Zusammenarbeit mit dem LigeroSmart ITSM-Ökosystem entwickelt.",[],{"screenshots":17128},[],{},{"is_free":6462,"payment_models":17131},[],[],[],"packages\u002Fservicecontrol-backend",[],{"package_type":6452,"repository_url":17137,"license":6638},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fservicecontrol-backend",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"1BLqn8G02Pckh6ATf4fMgd5MwmpwC_rYViB8FbSOdi4",{"id":17141,"basic_info":17142,"compatibility":17147,"extension":9,"features":17151,"issues":17161,"media":17162,"meta":17164,"metrics":13,"organization_id":17165,"pricing_and_payment":17166,"related_packages":17168,"reviews":17169,"seo_and_faqs":13,"stem":17170,"sysconfig":17171,"technical_details":17172,"ui_configuration":17174,"uuid":13,"__hash__":17175},"packages\u002Fpackages\u002Fslack2zammad.json",{"title":17143,"slug":17143,"summary":17144,"categories":17145,"full_description":17146},"slack2zammad","Eine Slack-Anwendung, die eine Nachrichten-Verknüpfung bereitstellt, um Zammad-Tickets direkt aus Slack-Nachrichten zu erstellen.",[4986,2686,4339,617,527,2697,1111],"slack2zammad ist ein Python-basiertes Integrations-Tool, das Slack und Zammad verbindet. Es wurde mit dem Slack Bolt-Framework entwickelt und ermöglicht es Benutzern, eine 'Zammad-Ticket erstellen'-Verknüpfung in Slack zu nutzen. Die Anwendung extrahiert den Nachrichteninhalt und erstellt über die REST-API ein entsprechendes Ticket in Zammad. Es ist besonders nützlich für Support-Teams, um informelle Anfragen aus Slack-Kanälen effizient in strukturierte Helpdesk-Vorgänge zu überführen. Die Anwendung unterstützt den Socket-Modus von Slack, was die Bereitstellung in internen Netzwerken ohne öffentliche Endpunkte vereinfacht.",{"systems":17148,"dependencies":17150},[17149],{"system_id":6613},[],[17152,17155,17158],{"title":17153,"description":17154},"Slack-Nachrichten-Shortcut","Fügt Slack-Nachrichten einen Kontextmenü-Eintrag zur sofortigen Ticketerstellung in Zammad hinzu.",{"title":17156,"description":17157},"Socket-Modus-Unterstützung","Ermöglicht den Betrieb der App hinter Firewalls, ohne dass eine öffentliche URL (Webhook-Endpunkt) erforderlich ist.",{"title":17159,"description":17160},"Umgebungskonfiguration","Einfache Konfiguration über Umgebungsvariablen für Zammad-URL, Benutzeranmeldedaten und Slack-Token.",[],{"screenshots":17163},[],{},"wearetechnative",{"is_free":6462,"payment_models":17167},[],[],[],"packages\u002Fslack2zammad",[],{"package_type":6452,"repository_url":17173,"license":7566},"https:\u002F\u002Fgithub.com\u002Fwearetechnative\u002Fslack2zammad",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"o8cvRa_c6y5POp3VHOkoQV6YIWi8PunA3_BgRY8SQLI",{"id":17177,"basic_info":17178,"compatibility":17184,"extension":9,"features":17191,"issues":17198,"media":17203,"meta":17205,"metrics":13,"organization_id":13,"pricing_and_payment":17206,"related_packages":17208,"reviews":17209,"seo_and_faqs":13,"stem":17210,"sysconfig":17211,"technical_details":17223,"ui_configuration":17225,"uuid":13,"__hash__":17226},"packages\u002Fpackages\u002Fsqlsnippets.json",{"title":17179,"slug":17180,"summary":17181,"categories":17182,"full_description":17183},"SQLSnippets","sqlsnippets","Fügt der SQL-Box in der Administration eine Snippet-Verwaltung hinzu, um häufig verwendete SQL-Abfragen zu speichern und wiederzuverwenden.",[5135,1597,93,5036,1698],"SQLSnippets ist eine Erweiterung für die administrative SQL-Box in Znuny und OTRS. 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Dies beschleunigt das Debugging der Datenbank und Reporting-Aufgaben innerhalb des Ticketsystems erheblich, da wiederkehrende Abfragen nicht manuell eingegeben werden müssen.",{"systems":17185,"dependencies":17190},[17186,17188],{"system_id":6368,"supported_versions":17187},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6511,"supported_versions":17189},[6503],[],[17192,17195],{"title":17193,"description":17194},"Snippet-Verwaltung","Speichern, Laden und Löschen von SQL-Abfragen direkt in der SQL-Box der Administration.",{"title":17196,"description":17197},"Schnellzugriff","Auswahl gespeicherter Abfragen aus einem Dropdown-Menü zur sofortigen Ausführung.",[17199],{"source":6733,"source_url":17200,"items":17201},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-SQLSnippets\u002Fissues",[17202],{"title":7251,"url":17200,"state":6738},{"screenshots":17204},[],{},{"is_free":6462,"payment_models":17207},[],[],[],"packages\u002Fsqlsnippets",[17212,17215,17219],{"name":17213,"system_id":6368,"description":17214,"default":6590},"SQLSnippets###Active","Aktiviert oder deaktiviert das SQLSnippets-Modul.",{"name":17216,"system_id":6368,"description":17217,"default":17218},"SQLSnippets###StorageBackend","Legt das Speicher-Backend für die SQL-Snippets fest (Datei oder Datenbank).","Kernel::System::SQLSnippets::Backend::File",{"name":17220,"system_id":6368,"description":17221,"default":17222},"SQLSnippets###Directory","Verzeichnis, in dem die SQL-Snippets gespeichert werden, wenn das Datei-Backend verwendet wird.","\u003COTRS_HOME>\u002Fvar\u002Fsql_snippets",{"package_type":6417,"repository_url":17224,"latest_version":11312,"license":6487},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-SQLSnippets",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"tfZjgLY2nJXBq4nsYgIbh5FU3LVyVCzp5bfb2QPEaaI",{"id":17228,"basic_info":17229,"compatibility":17235,"extension":9,"features":17244,"issues":17255,"media":17262,"meta":17264,"metrics":13,"organization_id":13,"pricing_and_payment":17265,"related_packages":17267,"reviews":17268,"seo_and_faqs":13,"stem":17269,"sysconfig":17270,"technical_details":17271,"ui_configuration":17273,"uuid":13,"__hash__":17274},"packages\u002Fpackages\u002Fsuqldotrs-api.json",{"title":17230,"slug":17231,"summary":17232,"categories":17233,"full_description":17234},"suqld\u002Fotrs-api","suqldotrs-api","Eine PHP-Bibliothek zur Interaktion mit der OTRS SOAP-API, die das Management von Tickets und Benutzern in OTRS, Znuny und OTOBO ermöglicht.",[274,5046,4065,1151,2697],"suqld\u002Fotrs-api ist eine PHP-Bibliothek, die speziell für die Interaktion mit der OTRS SOAP-API (GenericInterface) entwickelt wurde. Sie bietet Entwicklern eine komfortable Möglichkeit, externe PHP-Anwendungen an OTRS-basierte Ticket-Systeme anzubinden. Die Bibliothek übernimmt die Handhabung der SOAP-Kommunikation und ermöglicht den Zugriff auf Kernfunktionen wie das Ticket-Handling und die Benutzerauthentifizierung. Da Znuny und OTOBO auf der OTRS Community Edition basieren und die SOAP-Schnittstelle weitgehend beibehalten haben, ist diese Bibliothek auch mit diesen Systemen kompatibel.",{"systems":17236,"dependencies":17243},[17237,17239,17241],{"system_id":6511,"supported_versions":17238},[6782,6783,6503],{"system_id":6368,"supported_versions":17240},[6503,6508,6509,6786],{"system_id":6432,"supported_versions":17242},[6789,6790,6791],[],[17245,17247,17249,17252],{"title":7544,"description":17246},"Ermöglicht das Erstellen, Suchen, Abrufen und Aktualisieren von Tickets über die SOAP-Schnittstelle.",{"title":10241,"description":17248},"Unterstützt die Erstellung von Sitzungen für einen sicheren, authentifizierten API-Zugriff.",{"title":17250,"description":17251},"SOAP-Abstraktion","Abstrahiert komplexe SOAP-Aufrufe in entwicklerfreundliche PHP-Methoden.",{"title":17253,"description":17254},"Systemübergreifende Kompatibilität","Nahtlose Integration mit OTRS Community Edition, Znuny und OTOBO.",[17256],{"source":6733,"source_url":17257,"items":17258},"https:\u002F\u002Fgithub.com\u002Fsuaustralia\u002Fotrs-api\u002Fissues",[17259],{"title":17260,"url":17261,"state":7022},"Support for OTRS 6 SOAP API","https:\u002F\u002Fgithub.com\u002Fsuaustralia\u002Fotrs-api\u002Fissues\u002F1",{"screenshots":17263},[],{},{"is_free":6462,"payment_models":17266},[],[],[],"packages\u002Fsuqldotrs-api",[],{"package_type":6452,"repository_url":17272,"license":6638,"latest_version":6699},"https:\u002F\u002Fgithub.com\u002Fsuaustralia\u002Fotrs-api",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-8fT8UbpuZQXAKLfpVHUeZi7jLoC14HsJ8CCYSRABvs",{"id":17276,"basic_info":17277,"compatibility":17281,"extension":9,"features":17288,"issues":17301,"media":17307,"meta":17309,"metrics":17313,"organization_id":13,"pricing_and_payment":17314,"related_packages":17316,"reviews":17317,"seo_and_faqs":17318,"stem":17322,"sysconfig":17323,"technical_details":17335,"ui_configuration":13,"uuid":17336,"__hash__":17337},"packages\u002Fpackages\u002Fsurvey.json",{"title":5234,"slug":5235,"summary":17278,"categories":17279,"full_description":17280},"Ermöglicht die Erstellung und den Versand von Kundenzufriedenheitsumfragen, die mit Tickets verknüpft sind, um Feedback zu sammeln und die Servicequalität zu analysieren.",[5235,1477,2162,4369,1111,4548],"Das Survey-Paket für OTOBO (und OTRS CE) ist ein essentielles Werkzeug für das Qualitätsmanagement im Service-Desk. Es ermöglicht die Erstellung detaillierter Fragebögen, die manuell oder automatisiert an Kunden gesendet werden können. Durch die Verknüpfung mit Tickets lassen sich Rückmeldungen direkt auf Serviceleistungen beziehen. Das Modul bietet umfangreiche Konfigurationsmöglichkeiten für Versandintervalle (um Kunden nicht zu überlasten) und Ausschlusskriterien per Regular Expressions. Die Ergebnisse werden in übersichtlichen Statistiken aufbereitet und können für externe Analysen exportiert werden.",{"systems":17282,"dependencies":17287},[17283,17285],{"system_id":6432,"supported_versions":17284},[6789,6790,6791],{"system_id":6511,"supported_versions":17286},[6503],[],[17289,17292,17295,17298],{"title":17290,"description":17291},"Automatischer Versand","Umfragen können automatisch versendet werden, sobald ein Ticket einen definierten Status (z. B. 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Das Plugin sorgt daf\\u00fcr, dass das JavaScript-Snippet von Zammad korrekt in die Storefront geladen wird.",{"systems":17347,"dependencies":17349},[17348],{"system_id":6613},[],[17351,17353],{"title":16049,"description":17352},"Erm\\u00f6glicht die Einbindung des Zammad Chat-Widgets in die Shopware-Storefront.",{"title":17354,"description":17355},"Backend-Konfiguration","Einfache Konfiguration von Zammad-Host und Chat-ID direkt im Shopware-Backend.",[],{"screenshots":17358},[],{"calls_to_action":17360},[17361],{"type":6398,"text":8282,"url":17362,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002Fbauer-group\u002FSWP-ZammadIntegration","bauer-group",{"is_free":6462,"payment_models":17365},[],[],[],"packages\u002Fswp-zammadintegration",[],{"package_type":6452,"repository_url":17362,"license":6638},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"OvQErPzRp6HpnJsCrTDkK2iYDkJv9T6uYsLwCzG-3XE",{"id":17374,"basic_info":17375,"compatibility":17381,"extension":9,"features":17386,"issues":17387,"media":17388,"meta":17390,"metrics":17399,"organization_id":17400,"pricing_and_payment":17401,"related_packages":17416,"reviews":17418,"seo_and_faqs":17419,"stem":17465,"sysconfig":17466,"technical_details":17467,"ui_configuration":17470,"uuid":17472,"__hash__":17473},"packages\u002Fpackages\u002Fsysfix-otobo-backup-tools.json",{"title":17376,"slug":17377,"summary":17378,"full_description":17379,"categories":17380},"Backup Tools for OTOBO","sysfix-otobo-backup-tools","OTOBO Admin-Erweiterung für automatisierte Komplett-Backups, Cloud-Synchronisation und One-Click-Wiederherstellung ohne SSH-Zugriff.","Eine professionelle Backup-Lösung für OTOBO, die den gesamten Prozess der Datensicherung und Wiederherstellung in die Administrationsoberfläche integriert. Das Modul macht manuelle Skripte (backup.pl), Cron-Jobs oder SSH-Zugriff überflüssig. Es sichert die Datenbank, die Konfiguration und das gesamte Dateisystem in einem verschlüsselten Archiv. Durch die Integration von rclone unterstützt es zahlreiche Cloud-Ziele wie OneDrive, Google Drive, Dropbox und Backblaze B2. Eine automatisierte Aufbewahrungsrichtlinie (Retention) sorgt dafür, dass Speicherplatz effizient genutzt wird, während die One-Click-Restore-Funktion Ausfallzeiten im Ernstfall minimiert.",[577,4608,1001,1956,2282,4907,3749,1826,2402,557,1101,2262,93,2697],{"systems":17382,"dependencies":17385},[17383],{"system_id":6432,"supported_versions":17384},[6714,6653,6654],[],[],[],{"screenshots":17389},[],{"calls_to_action":17391},[17392,17395],{"type":6398,"text":17393,"url":17394,"is_internal":6401},"Product page","https:\u002F\u002Fwww.sysfix.co.uk\u002Fotobo-backup-tools",{"type":17396,"text":17397,"url":17398,"is_internal":6401},"secondary","Pricing","https:\u002F\u002Fwww.sysfix.co.uk\u002Fotobo-backup-tools#pricing",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},"sysfix",{"is_free":6462,"has_trial":6462,"trial_days":11674,"currency":17402,"payment_models":17403},"GBP",[17404,17408,17413],{"plan_name":17405,"billing_cycle":17406,"price":6403,"currency":17402,"description":17407,"purchase_url":17398},"Free Edition","one-time","Local disk and standard FTP forever, plus scheduler, retention and restore. First 14 days unlock all premium destinations.",{"plan_name":17409,"billing_cycle":17410,"price":17411,"currency":17402,"description":17412,"purchase_url":17398},"Annual licence","yearly",59,"All destinations (FTP, FTPS, SFTP, OneDrive, Dropbox, Google Drive, Backblaze B2), AES encryption, per-destination retention and failure alerts.",{"plan_name":17414,"billing_cycle":17406,"price":3583,"currency":17402,"description":17415,"purchase_url":17398},"Perpetual licence","One-time payment for all destinations and encryption. Never expires; 12 months of updates included.",[17417],"sysfix-otobo-theme-customiser",[],{"meta_title":17420,"meta_description":17421,"faqs":17422},"Backup Tools for OTOBO — SysFix | Open ITSM Hub","Automate OTOBO backups from the Admin panel: schedules, off-site sync, encryption, retention and one-click restore. Free local\u002FFTP tier plus paid cloud licences.",[17423,17439,17449,17458],{"question":17424,"answer":17425,"sources":17426,"relatedLinks":17432},"What gets backed up?","Backup Tools for OTOBO creates a full-instance archive containing the complete database, all configuration files, and the OTOBO filesystem.\n\nThat means tickets, articles, attachments metadata, agent accounts, customer data, dynamic fields, process definitions, and system settings are captured together—not just a database dump. On restore, you get a consistent instance state instead of manually reassembling config and code from separate backups.\n\nFor disaster recovery, treat this as one atomic unit and verify restore on staging before relying on it in production.",[17427,17429],{"label":17428,"url":17394},"SysFix — Backup Tools for OTOBO",{"label":17430,"url":17431},"OTOBO Package Manager","https:\u002F\u002Fdoc.otobo.org\u002Fadmin\u002Fpackage\u002Findex.html",[17433,17436],{"label":17434,"url":17435},"Package listing on Open ITSM Hub","\u002Fpackages\u002Fsysfix-otobo-backup-tools",{"label":17437,"url":17438},"OTOBO plugins directory","\u002Fotobo-plugins",{"question":17440,"answer":17441,"sources":17442,"relatedLinks":17445},"What is included in the free edition?","The Free Edition permanently includes local disk and standard FTP destinations, plus the built-in scheduler, global retention policies, browse\u002Fdelete\u002Flock controls, and one-click restore from the Admin dashboard.\n\nA 14-day trial unlocks premium destinations (FTPS, SFTP, OneDrive, Dropbox, Google Drive, Backblaze B2), AES encryption before upload, per-destination retention rules, and failure email alerts. Paid licences extend those premium features beyond the trial.\n\nCompare tiers on the vendor pricing page before planning off-site backup architecture.",[17443],{"label":17444,"url":17398},"SysFix pricing",[17446],{"label":17447,"url":17448},"All OTOBO packages","\u002Fpackages?systems=otobo",{"question":17450,"answer":17451,"sources":17452,"relatedLinks":17457},"Do I need SSH or cron to run backups?","No. The plugin installs through OTOBO's Package Manager and schedules jobs via the OTOBO daemon—no separate cron entries, SSH scripts, or manual backup.pl invocations required.\n\nYou configure destinations, retention, and restore entirely from the Admin panel. That suits teams who want automated backups without maintaining external shell automation or granting server-level access to operators.\n\nEnsure the OTOBO daemon is running in production; backup schedules depend on it.",[17453,17456],{"label":17454,"url":17455},"OTOBO daemon documentation","https:\u002F\u002Fdoc.otobo.org\u002F",{"label":17393,"url":17394},[],{"question":17459,"answer":17460,"sources":17461,"relatedLinks":17464},"How does encryption work?","When you enable encryption, the plugin generates a master key shown exactly once—store it securely outside OTOBO.\n\nEncryption can be toggled per destination before upload using AES. The master key is never stored inside OTOBO or included in configuration exports, so backup archives remain protected even if configuration files leak.\n\nWithout the key, encrypted off-site copies cannot be restored—include key management in your disaster-recovery runbook.",[17462],{"label":17463,"url":17394},"SysFix — Backup Tools",[],"packages\u002Fsysfix-otobo-backup-tools",[],{"package_type":6417,"license":17468,"install_instructions":17469},"Proprietary (Free tier available)","Upload the .opm file in Admin → Package Manager, then paste the domain-locked licence key. Destinations, schedule and retention are configured in the Admin panel — no SSH or cron required.",{"is_featured":6462,"accent_color":17471,"layout_template":6489,"show_author_badge":6462},"#2563eb","c4e9d1a2-7b18-4c3e-9f06-2a8b5d6e0f11","zTdtKAgWQO5HfjgWh6yX4sDhTHqTbtUcMUuydBuyCrg",{"id":17475,"basic_info":17476,"compatibility":17481,"extension":9,"features":17486,"issues":17499,"media":17500,"meta":17502,"metrics":17513,"organization_id":17400,"pricing_and_payment":17514,"related_packages":17520,"reviews":17521,"seo_and_faqs":17522,"stem":17558,"sysconfig":17559,"technical_details":17560,"ui_configuration":17562,"uuid":17563,"__hash__":17564},"packages\u002Fpackages\u002Fsysfix-otobo-theme-customiser.json",{"title":17477,"slug":17417,"summary":17478,"full_description":17479,"categories":17480},"OTOBO Theme Customiser","Admin-Panel-Erweiterung für OTOBO, mit der Administratoren die Agenten-Oberfläche mit eigenen Farben, Logos, CSS-Presets und Einstellungen umgestalten können, die Paket-Updates überstehen.","Der OTOBO Theme Customiser von SysFix bietet eine benutzerfreundliche Oberfläche im OTOBO-Admin-Bereich, um das Erscheinungsbild des Systems anzupassen, ohne manuell Code bearbeiten zu müssen. Er ermöglicht die Anpassung von Primär- und Sekundärfarben, Header-Hintergründen und der Logo-Platzierung. Entscheidend ist, dass diese Änderungen in der Datenbank\u002FKonfiguration gespeichert werden, sodass sie bei System-Upgrades nicht überschrieben werden. Dies spart Zeit bei Wartungsarbeiten und sorgt für ein konsistentes Branding.",[5392,646,1663,73,1377,3064,4173,1101,1668,1537],{"systems":17482,"dependencies":17485},[17483],{"system_id":6432,"supported_versions":17484},[6790,6791],[],[17487,17490,17493,17496],{"title":17488,"description":17489},"Farbanpassung","Ermöglicht die einfache Anpassung der Primär- und Sekundärfarben der Benutzeroberfläche über einen Farbwähler.",{"title":17491,"description":17492},"Logo-Verwaltung","Einfaches Hochladen und Platzieren von Firmenlogos direkt über die Administrationsoberfläche.",{"title":17494,"description":17495},"Benutzerdefiniertes CSS","Integrieren Sie benutzerdefinierte CSS-Styles, um das Design weiter zu verfeinern, ohne Core-Dateien zu bearbeiten.",{"title":17497,"description":17498},"Update-Sicherheit","Alle Design-Einstellungen werden in der Konfiguration gespeichert und bleiben auch nach System-Updates von OTOBO erhalten.",[],{"screenshots":17501},[],{"calls_to_action":17503},[17504,17506,17509],{"type":6398,"text":17393,"url":17505,"is_internal":6401},"https:\u002F\u002Fwww.sysfix.co.uk\u002Fotobo-theme-customiser",{"type":17396,"text":17507,"url":17508,"is_internal":6401},"Buy licence","https:\u002F\u002Fwww.sysfix.co.uk\u002Fbuy-otobo-theme-customiser.html",{"type":17510,"text":17511,"url":17512,"is_internal":6401},"tertiary","Release blog post","https:\u002F\u002Fwww.sysfix.co.uk\u002Fblog\u002Fwhy-your-helpdesk-shouldnt-look-like-everyone-elses",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"has_trial":6401,"currency":17402,"payment_models":17515},[17516],{"plan_name":17517,"billing_cycle":17406,"price":17518,"currency":17402,"description":17519,"purchase_url":17508},"Single-domain licence",39,"Perpetual and annual licensing available. Single-domain licences from £39.",[],[],{"meta_title":17523,"meta_description":17524,"faqs":17525},"OTOBO Theme Customiser — SysFix | Open ITSM Hub","Rebrand your OTOBO helpdesk from the admin panel with custom colours, logos, CSS presets, and update-safe settings. Listed on Open ITSM Hub.",[17526,17541,17550],{"question":17527,"answer":17528,"sources":17529,"relatedLinks":17534},"Does Theme Customiser survive OTOBO updates?","Yes. Colours, logos, favicons, and custom CSS are stored in the plugin's own configuration layer rather than as fragile edits to core templates.\n\nAfter OTOBO installs, updates, or package reinstalls, Theme Customiser reapplies your branding automatically. That avoids the common problem where manual CSS injections or template overrides break after a minor release.\n\nStill test branding after major version upgrades in staging.",[17530,17532],{"label":17531,"url":17505},"SysFix — Theme Customiser",{"label":17533,"url":17455},"OTOBO updates",[17535,17538],{"label":17536,"url":17537},"Package listing","\u002Fpackages\u002Fsysfix-otobo-theme-customiser",{"label":17539,"url":17540},"OTOBO skins","\u002Fskins?systems=otobo",{"question":17542,"answer":17543,"sources":17544,"relatedLinks":17546},"Do I need a developer to rebrand OTOBO with this package?","No. Theme Customiser targets OTOBO administrators, not front-end developers. You adjust primary and accent colours, upload logos, and apply CSS presets directly from the Admin panel—without editing Perl templates or rebuilding assets.\n\nFor most corporate rebrands (colours, logo swap, minor CSS tweaks) that is sufficient. Deep layout changes or new UI components may still need custom development outside this plugin.",[17545],{"label":17393,"url":17505},[17547],{"label":17548,"url":17549},"Skin generator tool","\u002Ftools\u002Fskin-generator",{"question":17551,"answer":17552,"sources":17553,"relatedLinks":17557},"How does licensing work?","Licences are cryptographically signed and domain-locked to your OTOBO instance. Validation runs on your own server with no ongoing internet dependency—useful for air-gapped or regulated environments.\n\nOnce activated, the licence unlocks paid features without phoning home on every page load. Purchase and renewal are handled through SysFix; keep licence files backed up alongside your instance.",[17554,17555],{"label":17507,"url":17508},{"label":17556,"url":17505},"SysFix product page",[],"packages\u002Fsysfix-otobo-theme-customiser",[],{"package_type":6417,"license":1100,"install_instructions":17561},"Install as a standard OTOBO admin package via the Package Manager. Licence keys are issued per domain after purchase.",{"is_featured":6462,"accent_color":17471,"layout_template":6489,"show_author_badge":6462},"a8f3c2e1-9b4d-4f7a-8e6c-1d2b3a4c5d6e","oDQQs-0Wp-yDa1NvtKXMppTtKJZEcGj9jlmSpOf2icM",{"id":17566,"basic_info":17567,"compatibility":17572,"extension":9,"features":17577,"issues":17590,"media":17600,"meta":17602,"metrics":17606,"organization_id":4667,"pricing_and_payment":17607,"related_packages":17609,"reviews":17610,"seo_and_faqs":17611,"stem":17615,"sysconfig":17616,"technical_details":17633,"ui_configuration":17634,"uuid":17635,"__hash__":17636},"packages\u002Fpackages\u002Fsystemmonitoring.json",{"title":17568,"slug":13032,"summary":17569,"categories":17570,"full_description":17571},"SystemMonitoring","Integriert OTOBO mit Monitoring-Systemen wie Nagios, Icinga und Zabbix zur automatisierten Ticket-Erstellung und Statusverwaltung.",[3390,3495,2568,6253,527,4153,6164],"Das SystemMonitoring-Paket für OTOBO ermöglicht eine nahtlose Integration zwischen dem Ticket-System und IT-Monitoring-Lösungen. Es fungiert primär als PostMaster-Filter, der eingehende Benachrichtigungs-E-Mails analysiert. Wenn ein Monitoring-System einen Fehler meldet (z. B. CRITICAL oder DOWN), erstellt OTOBO automatisch ein Ticket. Sobald das System eine Entwarnung sendet (z. B. OK oder UP), wird das entsprechende Ticket automatisch geschlossen. Dies reduziert den manuellen Aufwand für Administratoren erheblich und stellt sicher, dass Monitoring-Ereignisse lückenlos dokumentiert werden. Das Paket ist hochgradig konfigurierbar und unterstützt verschiedene Monitoring-Suites durch anpassbare reguläre Ausdrücke für Host-, Service- und Status-Erkennung.",{"systems":17573,"dependencies":17576},[17574],{"system_id":6432,"supported_versions":17575},[6789,6790,6791,6837],[],[17578,17581,17584,17587],{"title":17579,"description":17580},"E-Mail-basierte Integration","Verarbeitet eingehende E-Mails von Monitoring-Systemen wie Nagios, Icinga, Zabbix und Checkmk.",{"title":17582,"description":17583},"Automatisches Schließen von Tickets","Schließt Tickets automatisch, wenn eine RECOVERY- oder OK-Meldung vom Monitoring-System empfangen wird.",{"title":17585,"description":17586},"Host\u002FService-Verknüpfung","Verknüpft Tickets mit spezifischen Hosts oder Services basierend auf konfigurierbaren regulären Ausdrücken.",{"title":17588,"description":17589},"Nagios\u002FIcinga Quittierung","Unterstützt die Quittierung (Acknowledgment) in Nagios\u002FIcinga, sobald ein Ticket gesperrt wird.",[17591],{"source":6733,"source_url":17592,"items":17593},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring\u002Fissues",[17594,17597],{"title":17595,"url":17596,"state":7022,"number":11674},"Improve regex for Icinga2 default notifications","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring\u002Fissues\u002F14",{"title":17598,"url":17599,"state":6738,"number":7962},"Support for multiple monitoring systems in parallel","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring\u002Fissues\u002F12",{"screenshots":17601},[],{"calls_to_action":17603},[17604],{"type":6398,"text":6399,"url":17605,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":17608},[],[],[],{"meta_title":17612,"meta_description":17613,"faqs":17614},"SystemMonitoring | Open ITSM Hub","Receives and processes system monitoring events from Nagios, Icinga, or other monitoring tools to automatically create and update tickets.",[],"packages\u002Fsystemmonitoring",[17617,17621,17625,17629],{"name":17618,"system_id":6432,"description":17619,"default":17620},"PostMaster::PreFilterModule###000-SystemMonitoring","Aktiviert den PostMaster-Filter für das System-Monitoring.","000-SystemMonitoring",{"name":17622,"system_id":6432,"description":17623,"default":17624},"SystemMonitoring::TicketStateAfterClose","Status, in den ein Ticket versetzt wird, wenn eine OK-Meldung eingeht.","closed successful",{"name":17626,"system_id":6432,"description":17627,"default":17628},"SystemMonitoring::HostRegExp","Regulärer Ausdruck zum Extrahieren des Hostnamens aus der E-Mail.","\\s*Host:\\s+(.*)\\s*",{"name":17630,"system_id":6432,"description":17631,"default":17632},"SystemMonitoring::ServiceRegExp","Regulärer Ausdruck zum Extrahieren des Service-Namens aus der E-Mail.","\\s*Service:\\s+(.*)\\s*",{"license":7075,"package_type":6417,"repository_url":17605,"latest_version":8361},{"is_featured":6462},"b208455d-bfd3-4296-bc2c-85048daf5dad","8BAFi8ibxzfQysFwc7xAuNZgNKxRGK281T2LivSoJDw",{"id":17638,"basic_info":17639,"compatibility":17644,"extension":9,"features":17648,"issues":17658,"media":17665,"meta":17667,"metrics":13,"organization_id":13,"pricing_and_payment":17668,"related_packages":17670,"reviews":17671,"seo_and_faqs":13,"stem":17672,"sysconfig":17673,"technical_details":17674,"ui_configuration":17677,"uuid":13,"__hash__":17678},"packages\u002Fpackages\u002Ftap-zammad.json",{"title":17640,"slug":17640,"summary":17641,"categories":17642,"full_description":17643},"tap-zammad","Ein Singer-Tap für Zammad zur Extraktion von Tickets, Gruppen, Organisationen und Benutzern für ETL-Pipelines.",[4937,3253,2024,1577,4548,2697],"tap-zammad ist ein Singer-Tap für Zammad, der mit dem Meltano SDK entwickelt wurde. Dieses Tool ermöglicht es, Daten aus einer Zammad-Instanz effizient zu extrahieren und in Data Warehouses oder andere Analyse-Ziele zu replizieren. Es nutzt die Zammad REST-API und unterstützt moderne Singer-Funktionen wie Schema-Discovery und inkrementelle Replikation basierend auf Zeitstempeln. Es ist ideal für Unternehmen, die Zammad-Daten für Business Intelligence (BI) oder Reporting-Zwecke in Tools wie Meltano oder Airbyte integrieren möchten.",{"systems":17645,"dependencies":17647},[17646],{"system_id":6613},[],[17649,17652,17655],{"title":17650,"description":17651},"Datenextraktion","Extrahiert Tickets (einschließlich Tags), Benutzer, Gruppen und Organisationen aus der Zammad REST-API.",{"title":17653,"description":17654},"Inkrementelle Synchronisierung","Unterstützt inkrementelle Synchronisierung durch State-Tracking, um nur neue oder geänderte Datensätze zu übertragen.",{"title":17656,"description":17657},"Meltano SDK Integration","Entwickelt mit dem Meltano SDK für Singer Taps, was eine einfache Konfiguration und Erweiterbarkeit ermöglicht.",[17659],{"source":6733,"source_url":17660,"items":17661},"https:\u002F\u002Fgithub.com\u002Fentropeak\u002Ftap-zammad\u002Fissues",[17662],{"title":17663,"url":17664,"state":6738},"Support for Ticket Articles stream","https:\u002F\u002Fgithub.com\u002Fentropeak\u002Ftap-zammad\u002Fissues\u002F1",{"screenshots":17666},[],{},{"is_free":6462,"payment_models":17669},[],[],[],"packages\u002Ftap-zammad",[],{"package_type":7114,"repository_url":17675,"latest_version":17676,"license":7566},"https:\u002F\u002Fgithub.com\u002Fentropeak\u002Ftap-zammad","0.0.5",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"TsrWmidlKbmPJx6P4yvghNiDFVmQ169prccQ0LibrD4",{"id":17680,"basic_info":17681,"compatibility":17687,"extension":9,"features":17699,"issues":17706,"media":17707,"meta":17709,"metrics":13,"organization_id":13,"pricing_and_payment":17710,"related_packages":17712,"reviews":17713,"seo_and_faqs":13,"stem":17714,"sysconfig":17715,"technical_details":17716,"ui_configuration":17719,"uuid":13,"__hash__":17720},"packages\u002Fpackages\u002Ftessera.json",{"title":17682,"slug":17683,"summary":17684,"categories":17685,"full_description":17686},"Tessera","tessera","Eine Ruby-Client-Bibliothek, die einen Wrapper für die OTRS JSON REST-API bietet und die Ticket- und Sitzungsverwaltung über Webdienste erleichtert.",[4697,4598,284,5511,2697,1728],"Tessera ist eine Ruby-Client-Bibliothek, die für die Interaktion mit der OTRS (Open Ticket Request System) REST-API entwickelt wurde. Sie bietet eine objektorientierte Möglichkeit, gängige Aufgaben wie das Erstellen, Aktualisieren und Suchen von Tickets sowie die Verwaltung von Benutzersitzungen durchzuführen. Da Znuny, OTOBO und LigeroSmart die Kompatibilität mit dem OTRS GenericInterface beibehalten, kann Tessera im gesamten Ökosystem dieser Systeme eingesetzt werden, um Integrationen in Ruby-Anwendungen zu vereinfachen.",{"systems":17688,"dependencies":17698},[17689,17691,17693,17695],{"system_id":6511,"supported_versions":17690},[6783,6503],{"system_id":6368,"supported_versions":17692},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6432,"supported_versions":17694},[6789,6790,6791],{"system_id":6876,"supported_versions":17696},[6509,17697],"8.0",[],[17700,17702,17704],{"title":7544,"description":17701},"Ermöglicht das Erstellen, Abrufen, Aktualisieren und Suchen von Tickets über die REST-Schnittstelle.",{"title":10241,"description":17703},"Automatisiert die Erstellung und Verwaltung von Sitzungstoken für den API-Zugriff.",{"title":6620,"description":17705},"Bietet eine saubere Ruby-Abstraktion über die JSON-basierte GenericInterface-API.",[],{"screenshots":17708},[],{},{"is_free":6462,"payment_models":17711},[],[],[],"packages\u002Ftessera",[],{"package_type":10507,"repository_url":17717,"latest_version":17718,"license":6638},"https:\u002F\u002Fgithub.com\u002Fredrick\u002Ftessera","0.4.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"OjpZyut9mwMJdIzRppC2670eJzVm7_Lk8Wg1WfomhYw",{"id":17722,"basic_info":17723,"compatibility":17729,"extension":9,"features":17734,"issues":17744,"media":17745,"meta":17747,"metrics":17751,"organization_id":6404,"pricing_and_payment":17752,"related_packages":17754,"reviews":17755,"seo_and_faqs":17756,"stem":17760,"sysconfig":17761,"technical_details":17771,"ui_configuration":17772,"uuid":17773,"__hash__":17774},"packages\u002Fpackages\u002Fticket-approval.json",{"title":17724,"slug":17725,"summary":17726,"categories":17727,"full_description":17728},"Ticket Approval","ticket-approval","Ermöglicht strukturierte Genehmigungsworkflows per E-Mail für interne und externe Benutzer ohne Systemzugriff.",[342,6153,4242,1936,6164,4877],"Das Ticket Approval Add-on optimiert Entscheidungsprozesse innerhalb von Znuny. Agenten können Genehmigungsanfragen direkt aus einem Ticket heraus auslösen. Die benannten Genehmiger erhalten eine E-Mail mit den relevanten Ticketinformationen sowie Links zum Genehmigen oder Ablehnen der Anfrage. Dieser Prozess erfordert nicht, dass der Genehmiger über ein Agenten-Konto verfügt oder sich im System anmeldet, was ihn ideal für externe Stakeholder oder das Management macht. Der Status der Genehmigung wird automatisch im Ticket aktualisiert, und basierend auf der Entscheidung können Folgeaktionen ausgelöst werden.",{"systems":17730,"dependencies":17733},[17731],{"system_id":6368,"supported_versions":17732},[6503,6504,6505,6506,6507,6508,6509,6786],[],[17735,17738,17741],{"title":17736,"description":17737},"E-Mail-basierte Genehmigung","Genehmigen oder Ablehnen von Anfragen direkt über E-Mail-Links, ohne dass eine Anmeldung am System erforderlich ist.",{"title":17739,"description":17740},"Workflow-Integration","Automatische Aktualisierung des Ticketstatus und Auslösung von Folgeaktionen basierend auf der Genehmigungsentscheidung.",{"title":17742,"description":17743},"Externe Genehmiger","Ermöglicht die Einbeziehung externer Stakeholder oder des Managements in den Genehmigungsprozess ohne Agenten-Konto.",[],{"screenshots":17746},[],{"calls_to_action":17748},[17749],{"type":6398,"text":6399,"url":17750,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fticket-approval",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":17753},[],[],[],{"meta_title":17757,"meta_description":17758,"faqs":17759},"Ticket Approval | Open ITSM Hub","Enables approval workflows in the system. Allows for the creation of approval requests from notifications and captures decisions from agents, customers, or public users without requiring ticket access.",[],"packages\u002Fticket-approval",[17762,17765,17768],{"name":17763,"system_id":6368,"description":17764},"Ticket::Approval::Email::Subject","Definiert den Betreff der Genehmigungs-E-Mail.",{"name":17766,"system_id":6368,"description":17767},"Ticket::Approval::State::Approved","Definiert den Status eines Tickets nach einer erfolgreichen Genehmigung.",{"name":17769,"system_id":6368,"description":17770},"Ticket::Approval::State::Rejected","Definiert den Status eines Tickets nach einer Ablehnung.",{"package_type":6417,"repository_url":17750,"license":6418},{"is_featured":6462},"54eb45fa-3ede-4113-b2f5-45f3238932e3","B1t_8hRtlOggz8_hEWNbyWX9Lyi7Se9c6U1EIBdAr3M",{"id":17776,"basic_info":17777,"compatibility":17783,"extension":9,"features":17788,"issues":17801,"media":17802,"meta":17804,"metrics":17808,"organization_id":6404,"pricing_and_payment":17809,"related_packages":17811,"reviews":17812,"seo_and_faqs":17813,"stem":17817,"sysconfig":17818,"technical_details":17825,"ui_configuration":13,"uuid":17827,"__hash__":17828},"packages\u002Fpackages\u002Fticketactionlink.json",{"title":17778,"slug":17779,"summary":17780,"categories":17781,"full_description":17782},"TicketActionLink","ticketactionlink","Fügt benutzerdefinierte Menüeinträge zu Tickets und Artikeln hinzu, um Web-Services auszulösen und Ticketdaten automatisch zu aktualisieren.",[6095,6164,303,5411,527,2697],"TicketActionLink ist eine Erweiterung für Znuny, die es Administratoren ermöglicht, benutzerdefinierte Aktionen in den Ticket- und Artikelmenüs zu definieren. Diese Aktionen lösen einen Web-Service (Invoker) aus, um Daten an externe Systeme zu senden oder Prozesse zu starten. Die Antwort des Web-Services kann genutzt werden, um das Ticket sofort zu aktualisieren (z. B. Setzen eines Status oder Füllen von dynamischen Feldern). Dies ermöglicht eine nahtlose Integration von Drittsystemen direkt in die Benutzeroberfläche, ohne dass Agenten die Ansicht verlassen müssen.",{"systems":17784,"dependencies":17787},[17785],{"system_id":6368,"supported_versions":17786},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],[],[17789,17792,17795,17798],{"title":17790,"description":17791},"Benutzerdefinierte Menüeinträge","Ermöglicht das Hinzufügen von Schaltflächen in den Ticket- und Artikel-Menüs, um Aktionen manuell auszulösen.",{"title":17793,"description":17794},"Web-Service-Integration","Löst definierte Web-Service-Invoker direkt aus dem Ticket-Kontext heraus aus.",{"title":17796,"description":17797},"Automatisierte Ticket-Updates","Aktualisiert Ticket-Attribute wie dynamische Felder, Status oder Priorität automatisch basierend auf der Antwort des Web-Services.",{"title":17799,"description":17800},"Konfiguration & Kontrolle","Unterstützt Bestätigungsdialoge vor der Ausführung und Sichtbarkeitssteuerung über ACLs.",[],{"screenshots":17803},[],{"calls_to_action":17805},[17806],{"type":6398,"text":6399,"url":17807,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fticketactionlink",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":17810},[],[],[],{"meta_title":17814,"meta_description":17815,"faqs":17816},"TicketActionLink | Open ITSM Hub","Extends Znuny by adding custom entries to the Ticket Action and Article Action menus in the ticket detail view. Allows users to trigger defined web services directly within the context of a ticket and apply the response back to the ticket.",[],"packages\u002Fticketactionlink",[17819,17822],{"name":17820,"system_id":6368,"description":17821},"TicketActionLink::TicketMenu###0100-ActionLink","Konfiguration der Menüeinträge für das Ticket-Menü.",{"name":17823,"system_id":6368,"description":17824},"TicketActionLink::ArticleMenu###0100-ActionLink","Konfiguration der Menüeinträge für das Artikel-Menü.",{"package_type":6417,"repository_url":17807,"license":17826,"latest_version":6599},"Proprietary (Znuny Feature Add-on License)","95b52a7b-1534-48e2-bcdc-6bd458267c27","CJojgBGzd8uVWKFhvNXASZet-v4dKdV3pQ2WMQisT0o",{"id":17830,"basic_info":17831,"compatibility":17836,"extension":9,"features":17843,"issues":17853,"media":17854,"meta":17856,"metrics":13,"organization_id":6525,"pricing_and_payment":17857,"related_packages":17859,"reviews":17860,"seo_and_faqs":13,"stem":17861,"sysconfig":17862,"technical_details":17869,"ui_configuration":17872,"uuid":13,"__hash__":17873},"packages\u002Fpackages\u002Fticketchecklist.json",{"title":17832,"slug":9041,"summary":17833,"categories":17834,"full_description":17835},"TicketChecklist","Fügt der Ticket-Detailansicht eine Checkliste hinzu, um Aufgaben innerhalb eines Tickets zu verfolgen.",[864,5719,5322,133,6164,4262],"TicketChecklist fügt Tickets eine 'TODO'-Liste oder Checkliste hinzu. Sobald der Ticket-Besitzer eine zu erledigende Aufgabe identifiziert, kann diese zur Checkliste hinzugefügt werden. Ein neuer Punkt erscheint im Ticket-Menü: 'Checkliste'. Sobald eine Checkliste für ein Ticket existiert, wird ein neues Widget in der Seitenleiste der Ticket-Detailansicht angezeigt. Dies hilft Agenten, den Überblick über notwendige Schritte zu behalten, besonders bei vielen Follow-ups.",{"systems":17837,"dependencies":17842},[17838,17840],{"system_id":6368,"supported_versions":17839},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":17841},[6916,6370],[],[17844,17847,17850],{"title":17845,"description":17846},"Checklisten-Widget","Zeigt offene und erledigte Aufgaben direkt in der Seitenleiste der Ticket-Detailansicht an.",{"title":17848,"description":17849},"Ticket-Menü Integration","Verwalten Sie Checklisten-Punkte über ein eigenes Popup, das über das Ticket-Menü erreichbar ist.",{"title":17851,"description":17852},"Fortschrittsanzeige","Visueller Fortschrittsbalken, der den Prozentsatz der erledigten Aufgaben anzeigt.",[],{"screenshots":17855},[],{},{"is_free":6462,"payment_models":17858},[],[],[],"packages\u002Fticketchecklist",[17863,17866],{"name":17864,"system_id":6368,"description":17865},"TicketChecklist::Frontend::AgentTicketChecklist###Group","Definiert die Gruppen, die die Checkliste verwenden dürfen.",{"name":17867,"system_id":6368,"description":17868},"TicketChecklist::Frontend::AgentTicketZoom###Checklist","Aktiviert oder deaktiviert das Checklisten-Widget in der Ticket-Detailansicht.",{"package_type":6417,"repository_url":17870,"latest_version":17871,"license":6862},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketChecklist","0.6.10",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"IDPgZtJBjtC9W6Fe55uI_i-_G6Z9FykiA_hdPMPbn1w",{"id":17875,"basic_info":17876,"compatibility":17882,"extension":9,"features":17889,"issues":17896,"media":17897,"meta":17899,"metrics":13,"organization_id":6525,"pricing_and_payment":17900,"related_packages":17902,"reviews":17903,"seo_and_faqs":13,"stem":17904,"sysconfig":17905,"technical_details":17909,"ui_configuration":17911,"uuid":13,"__hash__":17912},"packages\u002Fpackages\u002Fticketmenuexternallink.json",{"title":17877,"slug":17878,"summary":17879,"categories":17880,"full_description":17881},"TicketMenuExternalLink","ticketmenuexternallink","Fügt einen anpassbaren Menüeintrag in der Ticket-Detailansicht hinzu, der das Öffnen externer Links mit dynamischen Parametern aus Ticketdaten ermöglicht.",[5521,2112,5826,2686,2697,1668],"Dieses Paket fügt dem Ticket-Menü in der Detailansicht einen neuen Eintrag hinzu. Das Linkziel (URL) kann in der Systemkonfiguration frei definiert werden. Ein leistungsstarkes Merkmal ist die Unterstützung von OTRS\u002FZnuny-Smart-Tags, mit denen Sie die TicketID, Ticketnummer oder andere Attribute direkt an externe Systeme (z. B. ein CRM, eine Dokumentation oder eine eigene Web-App) übergeben können.",{"systems":17883,"dependencies":17888},[17884,17886],{"system_id":6368,"supported_versions":17885},[6503,6504,6505,6506,6507,6508],{"system_id":6511,"supported_versions":17887},[6503],[],[17890,17893],{"title":17891,"description":17892},"Dynamische Platzhalter","Verwenden Sie Ticket-Attribute wie Ticketnummer oder Queue in der externen URL.",{"title":17894,"description":17895},"Anpassbare UI","Definieren Sie Linktext, Beschreibung und CSS-Klassen für den Menüeintrag.",[],{"screenshots":17898},[],{},{"is_free":6462,"payment_models":17901},[],[],[],"packages\u002Fticketmenuexternallink",[17906],{"name":17907,"system_id":6368,"description":17908},"Ticket::Frontend::MenuModule###400-ExternalLink","Modul, um einen Link zu einem externen Tool im Ticket-Menü anzuzeigen.",{"package_type":6417,"repository_url":17910,"latest_version":6537,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketMenuExternalLink",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"A8qIv--q7bZEDt7YiEwsRWf6-Cca5MwJwTxGvGDMp-s",{"id":17914,"basic_info":17915,"compatibility":17921,"extension":9,"features":17928,"issues":17937,"media":17942,"meta":17944,"metrics":13,"organization_id":6525,"pricing_and_payment":17945,"related_packages":17947,"reviews":17948,"seo_and_faqs":13,"stem":17949,"sysconfig":17950,"technical_details":17957,"ui_configuration":17959,"uuid":13,"__hash__":17960},"packages\u002Fpackages\u002Fticketmenurungenericagent.json",{"title":17916,"slug":17917,"summary":17918,"categories":17919,"full_description":17920},"TicketMenuRunGenericAgent","ticketmenurungenericagent","Ermöglicht Agenten das Ausführen von GenericAgents direkt aus einem Ticket heraus.",[2352,5521,527,6153,6164,133],"Diese Erweiterung für Znuny und OTRS Community Edition fügt der Ticket-Zoom-Ansicht einen neuen Menüpunkt hinzu. Mit diesem können Agenten vordefinierte GenericAgent-Jobs gezielt für das aktuell geöffnete Ticket ausführen. Dies ist besonders hilfreich für Prozesse, die eine menschliche Entscheidung erfordern, bevor eine Automatisierung (wie das Verschieben von Tickets, Ändern von Prioritäten oder Benachrichtigen von Kunden) angestoßen wird. Die verfügbaren Jobs werden zentral in der Systemkonfiguration (SysConfig) verwaltet.",{"systems":17922,"dependencies":17927},[17923,17925],{"system_id":6368,"supported_versions":17924},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":17926},[6916,6370],[],[17929,17932,17935],{"title":17930,"description":17931},"Manuelle GenericAgent-Ausführung","Ermöglicht das manuelle Auslösen von GenericAgent-Jobs direkt aus der Ticket-Zoom-Ansicht.",{"title":17933,"description":17934},"Konfigurierbare Job-Liste","Administratoren können über die SysConfig genau festlegen, welche Jobs für Agenten zur manuellen Ausführung freigegeben sind.",{"title":14771,"description":17936},"Nahtlose Integration in das Standard-Ticket-Menü von Znuny und OTRS.",[17938],{"source":6733,"source_url":17939,"items":17940},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketMenuRunGenericAgent\u002Fissues",[17941],{"title":7251,"url":17939},{"screenshots":17943},[],{},{"is_free":6462,"payment_models":17946},[],[],[],"packages\u002Fticketmenurungenericagent",[17951,17954],{"name":17952,"system_id":6368,"description":17953},"TicketMenuRunGenericAgent::Runnable","Liste der GenericAgent-Jobs, die über das Ticket-Menü ausgeführt werden dürfen.",{"name":17955,"system_id":6368,"description":17956},"Ticket::Frontend::MenuModule###212-RunGenericAgent","Konfiguration für das Ticket-Menü-Modul zur Anzeige des RunGenericAgent-Links.",{"package_type":6417,"repository_url":17958,"latest_version":6989,"license":6820},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketMenuRunGenericAgent",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"NDkVT_hHnRLDR_an2jd71AQBE54z14x4ns9iumxqyDI",{"id":17962,"basic_info":17963,"compatibility":17969,"extension":9,"features":17974,"issues":17984,"media":17990,"meta":17992,"metrics":17996,"organization_id":13,"pricing_and_payment":17997,"related_packages":17999,"reviews":18000,"seo_and_faqs":18001,"stem":18005,"sysconfig":18006,"technical_details":18018,"ui_configuration":13,"uuid":18020,"__hash__":18021},"packages\u002Fpackages\u002Ftimeaccounting.json",{"title":17964,"slug":17965,"summary":17966,"categories":17967,"full_description":17968},"TimeAccounting","timeaccounting","Ein Modul zur Zeiterfassung und -verwaltung für OTOBO, das die Buchung von Arbeitszeiten auf Projekte und Tickets ermöglicht.",[5691,14,4548,607,4282,755],"TimeAccounting ist eine wesentliche Erweiterung für OTOBO, die eine strukturierte Zeiterfassung für Service-Teams ermöglicht. Das Modul bietet eine tabellarische Ansicht (Wochenübersicht), in der Agenten ihre täglichen Arbeitszeiten auf verschiedene Projekte, Aufgaben oder direkt auf Tickets buchen können. Administratoren können Arbeitszeitkalender definieren, Soll-Stunden festlegen und die Einhaltung von Arbeitszeitvorgaben überwachen. Die integrierten Berichtsfunktionen erlauben den Export der erfassten Daten in Formate wie CSV oder PDF, was die Weiterverarbeitung in Buchhaltungs- oder ERP-Systemen erheblich vereinfacht.",{"systems":17970,"dependencies":17973},[17971],{"system_id":6432,"supported_versions":17972},[6714,6653,6654,6715],[],[17975,17978,17981],{"title":17976,"description":17977},"Projektbasierte Zeiterfassung","Erfassen Sie Arbeitsstunden für spezifische Projekte und Aufgaben unabhängig von einzelnen Tickets.",{"title":17979,"description":17980},"Berichtswesen & Export","Erstellen Sie detaillierte Berichte über Agentenaktivitäten und exportieren Sie Daten für die Abrechnung oder interne Analysen.",{"title":17982,"description":17983},"Überstundenverwaltung","Verfolgen Sie die Arbeitszeiten der Agenten im Vergleich zu definierten Kontingenten und verwalten Sie Überstunden sowie Urlaub.",[17985],{"source":6733,"source_url":17986,"items":17987},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Ftimeaccounting\u002Fissues",[17988],{"title":17989,"url":17986},"General issue tracker for OTOBO extensions",{"screenshots":17991},[],{"calls_to_action":17993},[17994],{"type":6398,"text":6399,"url":17995,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FTimeAccounting",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6462,"currency":6406,"payment_models":17998},[],[5235,2142],[],{"meta_title":18002,"meta_description":18003,"faqs":18004},"TimeAccounting | Open ITSM Hub","Track and account for time spent on tickets and projects. Generate time reports for billing and resource management.",[],"packages\u002Ftimeaccounting",[18007,18011,18014],{"name":18008,"system_id":6432,"description":18009,"default":18010},"TimeAccounting::TimeUnits","Definiert die kleinsten Zeiteinheiten, die für die Abrechnung verwendet werden (z. B. 0,25 für 15 Minuten).","0.25",{"name":18012,"system_id":6432,"description":18013,"default":8352},"TimeAccounting::Project::Mandatory","Legt fest, ob die Auswahl eines Projekts bei der Zeiterfassung zwingend erforderlich ist.",{"name":18015,"system_id":6432,"description":18016,"default":18017},"TimeAccounting::Action::Default","Legt die Standardaktion fest, die beim Öffnen des Zeiterfassungsmoduls aufgerufen wird.","TimeAccountingView",{"license":7075,"package_type":6417,"repository_url":18019,"latest_version":12937},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Ftimeaccounting","b50d8c17-47b5-44a0-98d2-555c6635a4b9","F6vs3OIFvZYuRYnARCrO3LEhGfhwrdnHjvN90BFwRRI",{"id":18023,"basic_info":18024,"compatibility":18030,"extension":9,"features":18037,"issues":18044,"media":18050,"meta":18052,"metrics":13,"organization_id":6852,"pricing_and_payment":18053,"related_packages":18055,"reviews":18056,"seo_and_faqs":13,"stem":18057,"sysconfig":18058,"technical_details":18059,"ui_configuration":18061,"uuid":13,"__hash__":18062},"packages\u002Fpackages\u002Ftranslationhelper.json",{"title":18025,"slug":18026,"summary":18027,"categories":18028,"full_description":18029},"TranslationHelper","translationhelper","Entwickler-Tool für Znuny und OTRS zur Identifizierung fehlender Übersetzungen in Modulen durch Scannen des Quellcodes.",[5758,3025,2559,1708,2926,1698],"Der TranslationHelper ist ein spezialisiertes Werkzeug für Entwickler von Znuny- und OTRS-Erweiterungen. Er automatisiert die Suche nach Zeichenfolgen, die für die Übersetzung markiert sind (z. B. über Translatable()), aber in den Sprachdateien (.pm oder .po) fehlen. Dies stellt eine hochwertige Lokalisierung sicher und verhindert 'unübersetzte' Platzhalter in der Benutzeroberfläche. Besonders nützlich ist das Tool bei der Entwicklung komplexer Module mit vielen UI-Elementen. Es unterstützt sowohl das Framework als auch Paket-spezifische Sprachdateien.",{"systems":18031,"dependencies":18036},[18032,18034],{"system_id":6368,"supported_versions":18033},[7090,7091],{"system_id":6511,"supported_versions":18035},[7090],[],[18038,18041],{"title":18039,"description":18040},"Quellcode-Analyse","Scannt Perl-Module (.pm) und Template-Dateien (.tt) nach übersetzbaren Zeichenfolgen.",{"title":18042,"description":18043},"Übersetzungsabgleich","Vergleicht gefundene Zeichenfolgen mit vorhandenen Sprachdateien und meldet fehlende Schlüssel.",[18045],{"source":6733,"source_url":18046,"items":18047},"https:\u002F\u002Fgithub.com\u002Fmaxence-gmbh\u002FTranslationHelper\u002Fissues",[18048],{"title":18049,"url":18046},"GitHub Issues",{"screenshots":18051},[],{},{"is_free":6462,"payment_models":18054},[],[],[],"packages\u002Ftranslationhelper",[],{"package_type":6417,"repository_url":18060,"latest_version":6699,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmaxence-gmbh\u002FTranslationHelper",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"rKJWk9X_ilnf4R9q13tnyQIzqJiWlb1aYWLbptIveGQ",{"id":18064,"basic_info":18065,"compatibility":18071,"extension":9,"features":18078,"issues":18090,"media":18096,"meta":18098,"metrics":13,"organization_id":6525,"pricing_and_payment":18099,"related_packages":18101,"reviews":18102,"seo_and_faqs":13,"stem":18103,"sysconfig":18104,"technical_details":18112,"ui_configuration":18114,"uuid":13,"__hash__":18115},"packages\u002Fpackages\u002Ftto-timer.json",{"title":18066,"slug":18067,"summary":18068,"categories":18069,"full_description":18070},"TTO-Timer","tto-timer","Zeigt einen Timer in der Ticket-Zoom-Ansicht an, um die aufgewendete Zeit zu erfassen und Zeiterfassungsfelder vorzubefüllen.",[5691,153,5621,2807,5936],"TTO-Timer ist eine clientseitige Erweiterung für OTRS und Znuny, die einen JavaScript-basierten Timer in der Ticket-Zoom-Ansicht (AgentTicketZoom) hinzufügt. Er erfasst automatisch die Zeit, die ein Agent mit der Ansicht eines Tickets verbringt. Ein Klick auf den Timer öffnet ein Notiz-Popup, wobei die verstrichene Zeit bereits im Zeiterfassungsfeld vorbefüllt ist. Dies erleichtert die genaue Abrechnung von Arbeitszeiten direkt aus dem Workflow heraus. Zusätzlich können Benutzer Standardzeitwerte für gängige Aktionen wie Notizen, Antworten und Freifelder konfigurieren. In Versionen für OTRS 6\u002FZnuny kann der Timer auch als Sidebar-Widget integriert werden.",{"systems":18072,"dependencies":18077},[18073,18075],{"system_id":6368,"supported_versions":18074},[6916,6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":18076},[6916,6370],[],[18079,18082,18085,18088],{"title":18080,"description":18081},"Live-Timer","Echtzeitanzeige der auf der aktuellen Ticket-Zoom-Seite verbrachten Zeit.",{"title":18083,"description":18084},"Automatisches Vorbefüllen","Ein Klick auf den Timer öffnet ein Notiz-Fenster, in dem die erfasste Zeit bereits im Feld für die Zeiterfassung eingetragen ist.",{"title":18086,"description":18087},"Aktions-Integration","Unterstützt das Vorbefüllen der Zeit für verschiedene Aktionen wie Notizen, Antworten und Freifelder.",{"title":14578,"description":18089},"Festlegen von Standard-Zeiteinheiten für spezifische Ticket-Aktionen.",[18091],{"source":6733,"source_url":18092,"items":18093},"https:\u002F\u002Fgithub.com\u002Fstraubr\u002Fotrs-TTO-Timer\u002Fissues",[18094],{"title":18095,"url":18092},"Issue Tracker on GitHub",{"screenshots":18097},[],{},{"is_free":6462,"payment_models":18100},[],[],[],"packages\u002Ftto-timer",[18105,18108],{"name":18106,"system_id":6368,"description":18107,"default":6590},"TTOTimer###ShowTimer","Aktiviert oder deaktiviert die Anzeige des Timers.",{"name":18109,"system_id":6368,"description":18110,"default":18111},"TTOTimer###Position","Definiert, wo der Timer angezeigt wird (z. B. Header oder Sidebar).","Header",{"package_type":6417,"repository_url":18113,"latest_version":6537,"license":6862},"https:\u002F\u002Fgithub.com\u002Fstraubr\u002Fotrs-TTO-Timer",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"GrMimTT1fUPBUerEUV1rRxliJ58HUXqqizyD86l_YIs",{"id":18117,"basic_info":18118,"compatibility":18124,"extension":9,"features":18133,"issues":18140,"media":18141,"meta":18143,"metrics":13,"organization_id":13,"pricing_and_payment":18144,"related_packages":18146,"reviews":18147,"seo_and_faqs":13,"stem":18148,"sysconfig":18149,"technical_details":18153,"ui_configuration":18155,"uuid":13,"__hash__":18156},"packages\u002Fpackages\u002Ftuilm-resetticketstateonmerge.json",{"title":18119,"slug":18120,"summary":18121,"categories":18122,"full_description":18123},"TUILM-ResetTicketStateOnMerge","tuilm-resetticketstateonmerge","OTRS-Erweiterung zum automatischen Setzen eines benutzerdefinierten Ticket-Status für Quell-Tickets nach einem Merge.",[5531,5175,6164,5511],"Standardmäßig setzt OTRS den Status eines zusammengeführten (merged) Tickets auf den fest kodierten Wert \"merged\". Diese Erweiterung von Martin Edenhofer (TUILM) bietet die Flexibilität, diesen Status automatisch auf einen anderen, in der Systemkonfiguration definierten Wert zu ändern. Dies ist besonders hilfreich für Organisationen, die für ihr Reporting oder ihre Prozesssteuerung spezifische Abschluss-Status (z. B. \"erfolgreich geschlossen\") auch für zusammengeführte Tickets benötigen.",{"systems":18125,"dependencies":18132},[18126,18130],{"system_id":6511,"supported_versions":18127},[15462,18128,18129,7430],"3.1.x","3.2.x",{"system_id":6368,"supported_versions":18131},[6370],[],[18134,18137],{"title":18135,"description":18136},"Benutzerdefinierter Merge-Status","Ermöglicht die Definition eines spezifischen Status für Quell-Tickets nach dem Zusammenführen, anstatt des Standard-Status \"merged\".",{"title":18138,"description":18139},"Automatisierte Statusänderung","Der Status wird während des Merge-Vorgangs automatisch im Hintergrund aktualisiert.",[],{"screenshots":18142},[],{},{"is_free":6462,"payment_models":18145},[],[],[],"packages\u002Ftuilm-resetticketstateonmerge",[18150],{"name":18151,"system_id":6368,"description":18152},"Ticket::EventModulePost###99-TUILM-ResetTicketStateOnMerge","Registrierung des Event-Moduls für den Ticket-Merge-Vorgang.",{"package_type":6417,"repository_url":18154,"license":6862,"latest_version":6699},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FTUILM-ResetTicketStateOnMerge",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"DdWOXGgB-y3fbUEmp4HAKbzllYmcL01CjNh4beoYT98",{"id":18158,"basic_info":18159,"compatibility":18165,"extension":9,"features":18170,"issues":18182,"media":18183,"meta":18185,"metrics":13,"organization_id":11584,"pricing_and_payment":18186,"related_packages":18188,"reviews":18189,"seo_and_faqs":13,"stem":18190,"sysconfig":18191,"technical_details":18192,"ui_configuration":18194,"uuid":13,"__hash__":18195},"packages\u002Fpackages\u002Fupdate-n8n-zammad-roles-by-excel.json",{"title":18160,"slug":18161,"summary":18162,"categories":18163,"full_description":18164},"Update n8n Zammad Roles by Excel","update-n8n-zammad-roles-by-excel","Ein n8n-Workflow zur Automatisierung der Aktualisierung von Zammad-Benutzerrollen basierend auf einer Excel-Datei.",[3486,527,2053,5946,6153,6164],"Dieser n8n-Workflow bietet eine automatisierte Lösung für die Massenaktualisierung von Benutzerrollen in Zammad. Durch das Einlesen einer Excel-Tabelle werden Benutzer identifiziert und ihre Rollen über die Zammad-API angepasst. Dies ist besonders nützlich für Administratoren, die regelmäßig Berechtigungen für eine große Anzahl von Benutzern synchronisieren müssen, ohne dies manuell im Web-Interface tun zu wollen. Der Workflow erfordert lediglich eine n8n-Instanz und einen Zammad-API-Token.",{"systems":18166,"dependencies":18169},[18167],{"system_id":6613,"supported_versions":18168},[7131,7090],[],[18171,18174,18177,18180],{"title":18172,"description":18173},"Excel-Integration","Importiert Benutzerdaten aus einer Excel-Datei (.xlsx), die E-Mails und Rollenzuweisungen enthält.",{"title":18175,"description":18176},"Dynamisches Benutzer-Mapping","Identifiziert Zammad-Benutzer automatisch anhand ihrer E-Mail-Adresse für präzise Updates.",{"title":18178,"description":18179},"API-basierte Automatisierung","Nutzt die Zammad-REST-API für sichere und schnelle Rollenaktualisierungen.",{"title":8829,"description":18181},"Der Workflow ist so konzipiert, dass er auch bei Fehlern einzelner Datensätze weiterläuft.",[],{"screenshots":18184},[],{},{"is_free":6462,"payment_models":18187},[],[],[],"packages\u002Fupdate-n8n-zammad-roles-by-excel",[],{"package_type":6452,"repository_url":18193,"license":6638},"https:\u002F\u002Fgithub.com\u002FSirhexalot\u002FUpdate-n8n-Zammad-Roles-by-Excel",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Y3N1ugK11uKKLWPBycpf5Ki7WySPYsUVxPNAOO0WqIE",{"id":18197,"basic_info":18198,"compatibility":18204,"extension":9,"features":18211,"issues":18221,"media":18226,"meta":18228,"metrics":13,"organization_id":10675,"pricing_and_payment":18229,"related_packages":18231,"reviews":18232,"seo_and_faqs":13,"stem":18233,"sysconfig":18234,"technical_details":18235,"ui_configuration":18238,"uuid":13,"__hash__":18239},"packages\u002Fpackages\u002Fvscode-znuny.json",{"title":18199,"slug":18200,"summary":18201,"categories":18202,"full_description":18203},"VSCode-Znuny","vscode-znuny","Visual Studio Code Erweiterung mit Snippets, Vorlagen und Tools für die Znuny- und OTRS-Entwicklung.",[1708,6065,5036,4026],"VSCode-Znuny ist eine spezialisierte Erweiterung für Visual Studio Code, die die Entwicklung von Modulen für Znuny und OTRS beschleunigt. Sie bietet Entwicklern eine umfassende Suite von Werkzeugen, darunter statische und dynamisch generierte Snippets für die Kernel-API, Vorlagen für Konfigurationsdateien (SOPM, XML) und Hilfsfunktionen für das Abhängigkeitsmanagement. Durch die Integration von Best Practices und häufig verwendeten Code-Mustern hilft die Extension dabei, Fehler zu reduzieren und die Produktivität bei der Erstellung von ITSM-Erweiterungen zu steigern.",{"systems":18205,"dependencies":18210},[18206,18208],{"system_id":6368,"supported_versions":18207},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6511,"supported_versions":18209},[6503],[],[18212,18215,18218],{"title":18213,"description":18214},"Intelligente Code-Snippets","Umfangreiche Sammlung von Snippets für Perl, XML (SOPM), JavaScript und Template Toolkit (TT), inklusive POD-generierter API-Referenzen.",{"title":18216,"description":18217},"Automatisierungstools","Befehle zum automatischen Einfügen von SOPM-Dateilisten und @ObjectDependencies-Blöcken basierend auf dem aktuellen Code.",{"title":18219,"description":18220},"Skin-Customizer & Statusleiste","Integrierter Skin-Customizer für Agenten- und Customer-Skins sowie eine Znuny-spezifische Statusleiste.",[18222],{"source":6733,"source_url":18223,"items":18224},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FVSCode-Znuny\u002Fissues",[18225],{"title":7251,"url":18223},{"screenshots":18227},[],{},{"is_free":6462,"payment_models":18230},[],[],[],"packages\u002Fvscode-znuny",[],{"package_type":6452,"repository_url":18236,"latest_version":18237,"license":6487},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FVSCode-Znuny","1.4.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"MWKp4Gu42vIK3R02e8yseIZzATcj9_QMVj7Qvz-fyiQ",{"id":18241,"basic_info":18242,"compatibility":18248,"extension":9,"features":18255,"issues":18262,"media":18263,"meta":18265,"metrics":13,"organization_id":6939,"pricing_and_payment":18266,"related_packages":18268,"reviews":18269,"seo_and_faqs":13,"stem":18270,"sysconfig":18271,"technical_details":18272,"ui_configuration":18274,"uuid":13,"__hash__":18275},"packages\u002Fpackages\u002Fwarnactivefilters.json",{"title":18243,"slug":18244,"summary":18245,"categories":18246,"full_description":18247},"WarnActiveFilters","warnactivefilters","Zeigt Warnungen an, wenn in der Ticket-Übersicht Filter aktiv sind, um Missverständnisse zu vermeiden.",[5561,2192,5995,6085,5936],"In der Ticket-Übersicht von Znuny und OTRS (insbesondere in der Medium- und Vorschau-Ansicht) wird oft übersehen, dass ein Filter aktiv ist. Da das Symbol zum Löschen des Filters in diesen Ansichten weniger auffällig ist als in der Small-Ansicht, kann der falsche Eindruck entstehen, dass keine Tickets vorhanden sind. \n\nDas Paket WarnActiveFilters löst dieses Problem, indem es eine deutliche Warnung einblendet, sobald Filterkriterien angewendet werden. Dies verbessert die Benutzererfahrung (UX) für Agenten erheblich und reduziert Support-Anfragen innerhalb der Organisation bezüglich \"verschwundener\" Tickets.",{"systems":18249,"dependencies":18254},[18250,18252],{"system_id":6368,"supported_versions":18251},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":18253},[6370],[],[18256,18259],{"title":18257,"description":18258},"Warnung bei aktivem Filter","Zeigt eine deutliche Warnmeldung in der Ticket-Übersicht (Medium- und Vorschau-Ansicht) an, wenn ein Filter aktiv ist.",{"title":18260,"description":18261},"Vermeidung von Missverständnissen","Verhindert, dass Agenten fälschlicherweise annehmen, eine Queue sei leer, nur weil ein Filter gesetzt ist.",[],{"screenshots":18264},[],{},{"is_free":6462,"payment_models":18267},[],[9008],[],"packages\u002Fwarnactivefilters",[],{"package_type":6417,"repository_url":18273,"latest_version":6537,"license":6862},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FWarnActiveFilters",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"EI97Dz1Cm91FcOEbGGwkI5cJjrl8K4eal5yt7n1fPew",{"id":18277,"basic_info":18278,"compatibility":18284,"extension":9,"features":18288,"issues":18298,"media":18299,"meta":18301,"metrics":13,"organization_id":13,"pricing_and_payment":18302,"related_packages":18304,"reviews":18305,"seo_and_faqs":13,"stem":18306,"sysconfig":18307,"technical_details":18308,"ui_configuration":18311,"uuid":13,"__hash__":18312},"packages\u002Fpackages\u002Fwww-zammad.json",{"title":18279,"slug":18280,"summary":18281,"categories":18282,"full_description":18283},"WWW-Zammad","www-zammad","Eine Perl-Client-Bibliothek für die Zammad-REST-API zur programmatischen Verwaltung von Tickets, Benutzern und Organisationen.",[4026,284,4756,1309,2697],"WWW-Zammad ist ein Perl-Modul, das eine komfortable Schnittstelle zur Zammad-REST-API bietet. Es ermöglicht Entwicklern die Interaktion mit Zammad-Ressourcen wie Tickets, Benutzern, Organisationen, Gruppen und Links. Die Bibliothek übernimmt die Authentifizierung und bietet Methoden für CRUD-Operationen auf diesen Ressourcen, was die Integration von Zammad in andere Perl-basierte Systeme oder Skripte erleichtert. Es ist über CPAN verfügbar und dient als SDK für Perl-Entwickler.",{"systems":18285,"dependencies":18287},[18286],{"system_id":6613},[],[18289,18291,18293,18295],{"title":7187,"description":18290},"Ermöglicht das Erstellen, Lesen, Aktualisieren und Löschen von Tickets über die API.",{"title":7190,"description":18292},"Verwalten von Benutzern und deren Attributen innerhalb von Zammad.",{"title":7818,"description":18294},"Programmatische Verwaltung von Organisationen und deren Zuordnungen.",{"title":18296,"description":18297},"Suchfunktion","Unterstützt die Zammad-Suchsyntax für Tickets, Benutzer und Organisationen.",[],{"screenshots":18300},[],{},{"is_free":6462,"payment_models":18303},[],[],[],"packages\u002Fwww-zammad",[],{"package_type":6452,"repository_url":18309,"license":18310,"latest_version":12650},"https:\u002F\u002Fgithub.com\u002Fnics\u002FWWW-Zammad","Artistic-1.0-Perl OR GPL-1.0-or-later",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"iCWgQI1P1ZHUHLEP6aBwsUPJiJ9bhvAKLMVRb8TysVk",{"id":18314,"basic_info":18315,"compatibility":18321,"extension":9,"features":18328,"issues":18337,"media":18338,"meta":18340,"metrics":13,"organization_id":18341,"pricing_and_payment":18342,"related_packages":18344,"reviews":18345,"seo_and_faqs":13,"stem":18346,"sysconfig":18347,"technical_details":18348,"ui_configuration":18350,"uuid":13,"__hash__":18351},"packages\u002Fpackages\u002Fzabbix-otrs-integrating.json",{"title":18316,"slug":18317,"summary":18318,"categories":18319,"full_description":18320},"Zabbix-OTRS Integration","zabbix-otrs-integrating","Integrations-Skripte und Konfiguration zur Anbindung von Zabbix-Monitoring an OTRS 6 oder Znuny.",[6253,3390,2686,4598,527,2697],"Dieses Projekt bietet eine Python-basierte Integrationslösung zur Verbindung von Zabbix-Monitoring mit OTRS 6 oder Znuny. Das Repository enthält ein Python-Skript (zabbix_otrs.py), das als Brücke fungiert und das OTRS Generic Interface (REST) nutzt, um Ticket-Operationen zu verarbeiten. Es ermöglicht Zabbix, automatisch Tickets zu öffnen, wenn ein Trigger auslöst, und kann so konfiguriert werden, dass diese bei Statusänderungen aktualisiert oder geschlossen werden. Die Lösung ist besonders nützlich für IT-Infrastrukturen, die eine nahtlose Alarmierung zwischen Monitoring und Service Desk benötigen.",{"systems":18322,"dependencies":18327},[18323,18325],{"system_id":6511,"supported_versions":18324},[6370],{"system_id":6368,"supported_versions":18326},[6370,6371,6372,6373,6374,6552,6376],[],[18329,18331,18334],{"title":8726,"description":18330},"Nutzt das OTRS Generic Interface (REST) für eine zuverlässige Kommunikation zwischen Zabbix und dem Ticketsystem.",{"title":18332,"description":18333},"Automatisiertes Ticketing","Ermöglicht das automatische Erstellen, Aktualisieren und Schließen von Tickets basierend auf Zabbix-Triggern.",{"title":18335,"description":18336},"Zabbix Media Type XML","Enthält eine vorkonfigurierte XML-Datei für den einfachen Import als Media Type in Zabbix.",[],{"screenshots":18339},[],{},"amaurybsouza",{"is_free":6462,"payment_models":18343},[],[],[],"packages\u002Fzabbix-otrs-integrating",[],{"package_type":6452,"repository_url":18349},"https:\u002F\u002Fgithub.com\u002Famaurybsouza\u002Fzabbix-otrs-integrating",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"vHb_TnNpn74cVOmDBKUiP5hPqJ3gz54ibONuqKwg2R4",{"id":18353,"basic_info":18354,"compatibility":18360,"extension":9,"features":18365,"issues":18381,"media":18386,"meta":18388,"metrics":13,"organization_id":10295,"pricing_and_payment":18389,"related_packages":18391,"reviews":18392,"seo_and_faqs":13,"stem":18393,"sysconfig":18394,"technical_details":18395,"ui_configuration":18397,"uuid":13,"__hash__":18398},"packages\u002Fpackages\u002Fzammad-ai.json",{"title":18355,"slug":18356,"summary":18357,"categories":18358,"full_description":18359},"Zammad AI (it@M Integration Layer)","zammad-ai","Ein GenAI-basierter Integrations-Layer für Zammad, der Ticket-Triage, Antwortgenerierung (RAG) und Wissensdatenbank-Indizierung über Kafka ermöglicht.",[203,3005,2826,4447,4339,6263,2737,527,214,2697],"Zammad-AI ist ein von der Landeshauptstadt München (it@M) entwickelter Microservice, der als spezialisierter Integrations-Layer für Generative KI in Zammad dient. Im Gegensatz zu den nativen KI-Funktionen von Zammad (ab Version 7.0) ist dieses Projekt darauf ausgelegt, hochgradig anpassbare und organisationsspezifische Automatisierungs-Workflows abzubilden. \n\nDas System besteht aus drei Hauptkomponenten:\n1. zammad-ai-workflow: Der Backend-Dienst für Triage und Antwortgenerierung.\n2. zammad-ai-index: Ein Dienst zur Indizierung der Zammad-Wissensdatenbank in Qdrant.\n3. slm-guardrails: Ein Dienst zur Gewährleistung der Inhaltssicherheit.\n\nDurch die Trennung vom Zammad-Kern können Prompt-Engineering, Retrieval-Logik und Automatisierungsregeln unabhängig von Zammad-Releasezyklen entwickelt und skaliert werden. Die Kommunikation erfolgt effizient über Webhooks, die Zammad-REST-API und Kafka.",{"systems":18361,"dependencies":18364},[18362],{"system_id":6613,"supported_versions":18363},[7090,7091],[],[18366,18369,18372,18375,18378],{"title":18367,"description":18368},"Ticket-Triage","Automatische Klassifizierung und Kategorisierung eingehender Tickets basierend auf LLMs.",{"title":18370,"description":18371},"KI-Antwortgenerierung","Erstellung von Antwortvorschlägen unter Nutzung von Retrieval Augmented Generation (RAG) aus der Zammad-Wissensdatenbank.",{"title":18373,"description":18374},"Knowledge Base Indexing","Synchronisierung von Wissensdatenbank-Artikeln in eine Qdrant-Vektordatenbank für semantische Suche.",{"title":18376,"description":18377},"Content Guardrails","Integrierter Sicherheitsdienst (slm-guardrails) zur Überprüfung von Prompts und KI-Antworten.",{"title":18379,"description":18380},"Kafka-Integration","Ereignisgesteuerte Verarbeitung über Kafka für hohe Lasten und asynchrone Abläufe.",[18382],{"source":6733,"source_url":18383,"items":18384},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ai\u002Fissues",[18385],{"title":7251,"url":18383},{"screenshots":18387},[],{},{"is_free":6462,"payment_models":18390},[],[],[],"packages\u002Fzammad-ai",[],{"package_type":6452,"repository_url":18396,"latest_version":6699,"license":6638},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ai",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"WA0njA_z10QKlLViut3_2KUdRR5UJTnMYBvYKVR6sSM",{"id":18400,"basic_info":18401,"compatibility":18406,"extension":9,"features":18410,"issues":18420,"media":18430,"meta":18432,"metrics":13,"organization_id":18436,"pricing_and_payment":18437,"related_packages":18439,"reviews":18440,"seo_and_faqs":13,"stem":18441,"sysconfig":18442,"technical_details":18443,"ui_configuration":18444,"uuid":13,"__hash__":18445},"packages\u002Fpackages\u002Fzammad-asterisk.json",{"title":18402,"slug":18402,"summary":18403,"categories":18404,"full_description":18405},"zammad-asterisk","Eine Go-basierte Bridge, die Asterisk (über ARI) mit der Zammad CTI-API für Anrufbenachrichtigungen verbindet. (Ungepflegt)",[1357,431,5342,6055,362,2382,2697,1111],"zammad-asterisk ist eine in Go geschriebene Middleware, die als Brücke zwischen einer Asterisk-Telefonanlage und dem Zammad-Helpdesk fungiert. Das Tool nutzt das Asterisk REST Interface (ARI), um den Status von Telefonaten zu verfolgen und diese Informationen an die generische CTI-Schnittstelle (Computer Telephony Integration) von Zammad weiterzuleiten. Dies ermöglicht Funktionen wie die automatische Suche nach Anruferdaten und die Anzeige von eingehenden Anrufen direkt im Browser des Agenten. Die Konfiguration erfolgt über eine einfache Konfigurationsdatei, in der die ARI-Zugangsdaten und der Zammad-API-Token hinterlegt werden. Bitte beachten Sie, dass das Projekt vom ursprünglichen Entwickler (Digineo) als nicht mehr gewartet (unmaintained) markiert wurde, da dieser Zammad nicht mehr einsetzt.",{"systems":18407,"dependencies":18409},[18408],{"system_id":6613},[],[18411,18414,18417],{"title":18412,"description":18413},"Asterisk ARI Integration","Nutzt das Asterisk REST Interface (ARI), um Anrufereignisse passiv zu überwachen.",{"title":18415,"description":18416},"Zammad CTI Push","Übermittelt Ereignisse an den generischen CTI-Endpunkt von Zammad für Echtzeit-Benachrichtigungen.",{"title":18418,"description":18419},"Anrufbenachrichtigungen","Ermöglicht die Identifizierung von Anrufern und die Protokollierung von Anrufen direkt in der Zammad-Oberfläche.",[18421],{"source":6733,"source_url":18422,"items":18423},"https:\u002F\u002Fgithub.com\u002Fdigineo\u002Fzammad-asterisk\u002Fissues",[18424,18427],{"title":18425,"url":18426,"state":7022,"number":7962},"Panic on malformed ARI events","https:\u002F\u002Fgithub.com\u002Fdigineo\u002Fzammad-asterisk\u002Fissues\u002F12",{"title":18428,"url":18429,"state":7022,"number":10818},"Support for multiple Asterisk servers","https:\u002F\u002Fgithub.com\u002Fdigineo\u002Fzammad-asterisk\u002Fissues\u002F10",{"screenshots":18431},[],{"calls_to_action":18433},[18434],{"type":6398,"text":8282,"url":18435,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002Fdigineo\u002Fzammad-asterisk","digineo",{"is_free":6462,"payment_models":18438},[],[],[],"packages\u002Fzammad-asterisk",[],{"package_type":6452,"repository_url":18435,"license":6638,"latest_version":13226},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"XQmc8X-vK6Wsdw7A4h5d7t38tma8Agmx7DwJW80j6ac",{"id":18447,"basic_info":18448,"compatibility":18454,"extension":9,"features":18458,"issues":18468,"media":18475,"meta":18477,"metrics":13,"organization_id":18478,"pricing_and_payment":18479,"related_packages":18481,"reviews":18482,"seo_and_faqs":13,"stem":18483,"sysconfig":18484,"technical_details":18485,"ui_configuration":18486,"uuid":13,"__hash__":18487},"packages\u002Fpackages\u002Fzammad-jira-web.json",{"title":18449,"slug":18450,"summary":18451,"categories":18452,"full_description":18453},"Zammad Jira Web Extension","zammad-jira-web","Inoffizielle Browser-Erweiterung für Chrome und Firefox zur Erstellung von Jira-Issues direkt aus Zammad.",[2816,666,2686,2697],"Diese inoffizielle Browser-Erweiterung integriert die Erstellung von Jira-Issues direkt in die Zammad-Helpdesk-Oberfläche. Sie ermöglicht es Support-Mitarbeitern, schnell Jira-Issues aus bestehenden Zammad-Tickets zu generieren und so den Workflow zwischen Support- und Entwicklungsteams zu optimieren. Die Erweiterung fügt der Zammad-Benutzeroberfläche eine dedizierte Schaltfläche hinzu und nutzt die Zammad-API, um Ticketdetails abzurufen. Hinweis: Dieses Projekt ist auf GitHub als archiviert markiert und dient als clientseitige Alternative zur nativen Jira-Integration von Zammad. Die Konfiguration erfolgt über die Optionen-Seite der Erweiterung unter Angabe der Zammad-Instanz-URL und eines API-Tokens.",{"systems":18455,"dependencies":18457},[18456],{"system_id":6613},[],[18459,18462,18465],{"title":18460,"description":18461},"Jira-Issue Erstellung","Erstellen Sie Jira-Issues direkt aus der Zammad-Ticketansicht, ohne die Anwendung zu wechseln.",{"title":18463,"description":18464},"Browser-Kompatibilität","Unterstützt sowohl Google Chrome als auch Mozilla Firefox für maximale Flexibilität.",{"title":18466,"description":18467},"Sichere API-Anbindung","Nutzt Zammad-API-Token für eine sichere und authentifizierte Kommunikation mit Ihrem Helpdesk.",[18469],{"source":6733,"source_url":18470,"items":18471},"https:\u002F\u002Fgithub.com\u002Fridaamirini\u002Fzammad-jira-web\u002Fissues",[18472],{"title":18473,"url":18474},"Project is archived and no longer actively maintained","https:\u002F\u002Fgithub.com\u002Fridaamirini\u002Fzammad-jira-web",{"screenshots":18476},[],{},"ridaamirini",{"is_free":6462,"payment_models":18480},[],[],[],"packages\u002Fzammad-jira-web",[],{"package_type":6452,"repository_url":18474,"latest_version":6699,"license":6638},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ikVf0RgblcNMY8oJu1q-s3OhVsMHJ_EwE1k1xzL-nIU",{"id":18489,"basic_info":18490,"compatibility":18495,"extension":9,"features":18500,"issues":18509,"media":18515,"meta":18517,"metrics":13,"organization_id":13,"pricing_and_payment":18518,"related_packages":18520,"reviews":18522,"seo_and_faqs":13,"stem":18523,"sysconfig":18524,"technical_details":18525,"ui_configuration":18527,"uuid":13,"__hash__":18528},"packages\u002Fpackages\u002Fzammad-js-api.json",{"title":18491,"slug":18491,"summary":18492,"categories":18493,"full_description":18494},"zammad-js-api","JavaScript-Client-Bibliothek für die Zammad REST-API zur Verwaltung von Tickets, Benutzern und Ressourcen.",[2807,4756,4598,3554,2697],"zammad-js-api ist eine JavaScript-Client-Bibliothek für die Zammad REST-API. Sie bietet Entwicklern eine komfortable Möglichkeit, mit dem Zammad-Ticketsystem in Node.js- oder Browser-Umgebungen zu interagieren. Die Bibliothek abstrahiert komplexe HTTP-Anfragen in einfache Methodenaufrufe für gängige Ressourcen wie Tickets, Benutzer, Organisationen und Gruppen. Sie eignet sich ideal für die Erstellung von benutzerdefinierten Dashboards, Integrationen oder Automatisierungsskripten, die auf Zammad-Daten zugreifen müssen.",{"systems":18496,"dependencies":18499},[18497],{"system_id":6613,"supported_versions":18498},[7278,7279,7131,7090],[],[18501,18503,18505,18507],{"title":7544,"description":18502},"Ermöglicht das Erstellen, Aktualisieren, Löschen und Abrufen von Tickets über die REST-API.",{"title":11453,"description":18504},"Verwalten von Benutzerprofilen und Rollen innerhalb von Zammad.",{"title":11456,"description":18506},"Schnittstellen zur Verwaltung von Organisationen und Gruppen.",{"title":11421,"description":18508},"Unterstützt Token-basierte Authentifizierung für sicheren API-Zugriff.",[18510],{"source":6733,"source_url":18511,"items":18512},"https:\u002F\u002Fgithub.com\u002Fexanion\u002Fzammad-js-api\u002Fissues",[18513],{"title":18514,"url":18511,"state":6738,"number":6165},"Issues with specific API endpoints",{"screenshots":18516},[],{},{"is_free":6462,"payment_models":18519},[],[18521],"zammad-typescript-api",[],"packages\u002Fzammad-js-api",[],{"package_type":7839,"repository_url":18526,"latest_version":7923,"license":6638},"https:\u002F\u002Fgithub.com\u002Fexanion\u002Fzammad-js-api",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"C2bJ0kuWEQJPgZANtFYaXRAGJ0Atucoy5atPmL-egg8",{"id":18530,"basic_info":18531,"compatibility":18536,"extension":9,"features":18541,"issues":18550,"media":18551,"meta":18553,"metrics":13,"organization_id":13,"pricing_and_payment":18554,"related_packages":18556,"reviews":18557,"seo_and_faqs":13,"stem":18558,"sysconfig":18559,"technical_details":18560,"ui_configuration":18562,"uuid":13,"__hash__":18563},"packages\u002Fpackages\u002Fzammad-mcp-server.json",{"title":18532,"slug":18532,"summary":18533,"categories":18534,"full_description":18535},"zammad-mcp-server","Produktionsreifer Zammad MCP-Server für Zammad 6.0+ und 7.x. Verbinden Sie Claude, Cursor und LLMs über MCP mit Ihrem Helpdesk.",[3243,3005,923,1367,6263,203,2697,214],"zammad-mcp-server ist eine produktionsreife Implementierung des Model Context Protocol (MCP) für Zammad. Es ermöglicht KI-Modellen (wie Claude, ChatGPT oder Cursor), sicher mit Ihrem Zammad-Helpdesk zu interagieren. Das Tool fungiert als Brücke, die es LLMs erlaubt, Tickets zu suchen, Details zu lesen und den Status abzufragen, indem es die offizielle Zammad-REST-API nutzt. Dies ist besonders nützlich für Entwickler und Support-Teams, die KI-Assistenten direkt in ihren Workflow integrieren möchten. Erfordert einen gültigen Zammad-API-Token.",{"systems":18537,"dependencies":18540},[18538],{"system_id":6613,"supported_versions":18539},[6503,6504,6509,6786],[],[18542,18545,18547],{"title":18543,"description":18544},"Tickets suchen","Suchen Sie nach Tickets mit der Zammad-Abfragesyntax direkt über Ihr MCP-fähiges KI-Modell.",{"title":10912,"description":18546},"Rufen Sie vollständige Details eines bestimmten Tickets anhand der ID ab, um Kontext für LLMs bereitzustellen.",{"title":18548,"description":18549},"Tickets auflisten","Listen Sie Tickets mit Filteroptionen auf, um einen Überblick über den Helpdesk-Status zu erhalten.",[],{"screenshots":18552},[],{},{"is_free":6462,"payment_models":18555},[],[],[],"packages\u002Fzammad-mcp-server",[],{"package_type":7114,"repository_url":18561,"latest_version":9278,"license":6638},"https:\u002F\u002Fgithub.com\u002Fmonomarketing\u002Fzammad-mcp-server",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"U-sk71hkxQHDjYxz9-0rjhJmvToh0aP9AJyeQw1bym4",{"id":18565,"basic_info":18566,"compatibility":18572,"extension":9,"features":18576,"issues":18583,"media":18584,"meta":18586,"metrics":13,"organization_id":18587,"pricing_and_payment":18588,"related_packages":18590,"reviews":18591,"seo_and_faqs":13,"stem":18592,"sysconfig":18593,"technical_details":18594,"ui_configuration":18597,"uuid":13,"__hash__":18598},"packages\u002Fpackages\u002Fzammad-nowsms.json",{"title":18567,"slug":18568,"summary":18569,"categories":18570,"full_description":18571},"Zammad NowSMS Integration","zammad-nowsms","Bridge-Skript zur Anbindung von Zammad an ein NowSMS-Gateway für bidirektionale SMS-Kommunikation.",[5016,3612,2312,2686,4065,2697,1111],"Diese Integration bietet eine Brücke zwischen Zammad und dem NowSMS-Gateway. Sie besteht aus einem PHP-Skript, das als Middleware fungiert und beide Kommunikationsrichtungen unterstützt: das Senden von SMS aus Zammad über die Einstellung 'Custom' SMS-Gateway und den Empfang von SMS von NowSMS, um Tickets in Zammad über die Zammad-API zu erstellen oder zu aktualisieren. Dies ermöglicht Unternehmen die Nutzung lokaler SMS-Hardware oder spezifischer NowSMS-Konfigurationen innerhalb ihrer ITSM-Prozesse.",{"systems":18573,"dependencies":18575},[18574],{"system_id":6613},[],[18577,18580],{"title":18578,"description":18579},"Bidirektionale SMS-Kommunikation","Unterstützt sowohl das Senden von Benachrichtigungen aus Zammad als auch den Empfang von Antworten oder neuen Tickets von Kunden über SMS.",{"title":18581,"description":18582},"Custom Gateway Integration","Nutzt die native 'Custom SMS Gateway'-Schnittstelle von Zammad zur nahtlosen Integration.",[],{"screenshots":18585},[],{},"multiotp",{"is_free":6462,"payment_models":18589},[],[],[],"packages\u002Fzammad-nowsms",[],{"package_type":6452,"repository_url":18595,"latest_version":6699,"license":18596},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fzammad-nowsms","LGPL-3.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ks2tMEUjx7nMypc0ulhlzy5qzq-bXw6f0rrTprpbT0E",{"id":18600,"basic_info":18601,"compatibility":18607,"extension":9,"features":18611,"issues":18624,"media":18625,"meta":18627,"metrics":13,"organization_id":18628,"pricing_and_payment":18629,"related_packages":18631,"reviews":18632,"seo_and_faqs":13,"stem":18633,"sysconfig":18634,"technical_details":18635,"ui_configuration":18638,"uuid":13,"__hash__":18639},"packages\u002Fpackages\u002Fzammad-omnifocus.json",{"title":18602,"slug":18603,"summary":18604,"categories":18605,"full_description":18606},"Zammad OmniFocus Integration","zammad-omnifocus","Ein OmniFocus-Plug-In zur Synchronisation von zugewiesenen Zammad-Tickets mit dem persönlichen Aufgabenmanager.",[3719,5313,4262,3699,2686,2697,6164],"Dieses OmniFocus-Plug-In (basierend auf OmniAutomation) ermöglicht eine effiziente Verbindung zwischen dem Zammad-Helpdesk und dem persönlichen Aufgabenmanagement in OmniFocus. Das Skript ruft über die Zammad-API alle dem aktuellen Benutzer zugewiesenen Tickets ab und spiegelt diese als Aufgaben in OmniFocus wider. Besonders nützlich für Support-Mitarbeiter ist die Synchronisation des Status: Wird ein Ticket in Zammad bearbeitet und geschlossen, kann das Plug-In die zugehörige Aufgabe in OmniFocus ebenfalls als erledigt markieren. Die Integration erfordert die OmniFocus Pro-Edition und einen gültigen Zammad-API-Token.",{"systems":18608,"dependencies":18610},[18609],{"system_id":6613},[],[18612,18615,18618,18621],{"title":18613,"description":18614},"Automatische Aufgabenerstellung","Erstellt automatisch Aufgaben in OmniFocus für alle dem Benutzer zugewiesenen Zammad-Tickets.",{"title":18616,"description":18617},"Statussynchronisation","Markiert Aufgaben in OmniFocus automatisch als erledigt, wenn das verknüpfte Ticket in Zammad geschlossen wird.",{"title":18619,"description":18620},"Direkte Ticket-Verlinkung","Jede Aufgabe enthält einen direkten Link zum entsprechenden Ticket in der Zammad-Weboberfläche.",{"title":18622,"description":18623},"Plattformübergreifend","Nutzt OmniAutomation und funktioniert somit auf macOS, iOS und iPadOS.",[],{"screenshots":18626},[],{},"bastian-kuhn",{"is_free":6462,"payment_models":18630},[],[],[],"packages\u002Fzammad-omnifocus",[],{"package_type":6452,"repository_url":18636,"license":6638,"latest_version":18637},"https:\u002F\u002Fgithub.com\u002FBastian-Kuhn\u002Fzammad-omnifocus","1.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"qIRZqjMGsTXACah7cDQRNjJDW5qPizFkkwV-lc9cB8E",{"id":18641,"basic_info":18642,"compatibility":18647,"extension":9,"features":18651,"issues":18661,"media":18662,"meta":18664,"metrics":13,"organization_id":18665,"pricing_and_payment":18666,"related_packages":18668,"reviews":18669,"seo_and_faqs":13,"stem":18670,"sysconfig":18671,"technical_details":18672,"ui_configuration":18674,"uuid":13,"__hash__":18675},"packages\u002Fpackages\u002Fzammad-openapi.json",{"title":18643,"slug":18643,"summary":18644,"categories":18645,"full_description":18646},"zammad-openapi","Inoffizielle OpenAPI 3.0-Spezifikation für die Zammad-REST-API zur Vereinfachung der Client-Generierung.",[3788,5244,4598,293,2697],"Dieses Repository enthält eine von der Community gepflegte OpenAPI 3.0 (Swagger) Spezifikation für die Zammad-REST-API. Da Zammad von Haus aus keine offizielle maschinenlesbare API-Definition bereitstellt, schließt dieses Projekt eine wichtige Lücke für Entwickler. Die Spezifikation ermöglicht es, standardisierte Client-Bibliotheken in verschiedenen Programmiersprachen (wie Java, Python, Go oder TypeScript) zu generieren, die API interaktiv über Swagger UI zu explorieren und die Integration von Zammad in Drittsysteme erheblich zu beschleunigen. Das Projekt wird von Websin gepflegt und steht der Community zur Erweiterung offen.",{"systems":18648,"dependencies":18650},[18649],{"system_id":6613},[],[18652,18655,18658],{"title":18653,"description":18654},"OpenAPI 3.0 Spezifikation","Bietet eine vollständige, maschinenlesbare Definition der Zammad-REST-API-Endpunkte im YAML-Format.",{"title":18656,"description":18657},"SDK-Generierung","Ermöglicht die automatische Erstellung von Client-SDKs in über 50 Sprachen mit dem OpenAPI Generator.",{"title":18659,"description":18660},"Dokumentations-Support","Voll kompatibel mit Tools wie Swagger UI und Redoc für eine interaktive API-Dokumentation und Tests.",[],{"screenshots":18663},[],{},"websin-git",{"is_free":6462,"payment_models":18667},[],[],[],"packages\u002Fzammad-openapi",[],{"package_type":6452,"repository_url":18673,"license":6638},"https:\u002F\u002Fgithub.com\u002Fwebsin-git\u002Fzammad-openapi",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"jRhI_MRacO9x2XRZF2eU7W7aNF86SJXMjmn2iDE0yd8",{"id":18677,"basic_info":18678,"compatibility":18683,"extension":9,"features":18694,"issues":18710,"media":18715,"meta":18717,"metrics":13,"organization_id":13,"pricing_and_payment":18718,"related_packages":18720,"reviews":18721,"seo_and_faqs":13,"stem":18722,"sysconfig":18723,"technical_details":18724,"ui_configuration":18727,"uuid":13,"__hash__":18728},"packages\u002Fpackages\u002Fzammad-pgp-import.json",{"title":18679,"slug":18679,"summary":18680,"categories":18681,"full_description":18682},"zammad-pgp-import","Ein Python-basiertes CLI-Tool und Webhook zur automatisierten Importierung von öffentlichen PGP-Schlüsseln in Zammad über die REST-API.",[4055,4786,274,527,1956,4339,6105,2697],"Dieses Tool automatisiert den Import von öffentlichen PGP-Schlüsseln in Zammad, was ansonsten manuelle administrative Eingriffe erfordert. Es besteht aus einem Webhook-Backend, das eingehende Ticket-Benachrichtigungen verarbeitet, um Schlüssel aus Anhängen zu extrahieren oder von öffentlichen Keyservern abzurufen. Zudem bietet es CLI-Tools für manuelle Importe und die Migration von Schlüsseln aus Thunderbird. Dies ist besonders nützlich für Organisationen, die auf verschlüsselte Kommunikation angewiesen sind und ihren Schlüsselbund ohne manuellen Aufwand aktuell halten möchten.",{"systems":18684,"dependencies":18693},[18685],{"system_id":6613,"supported_versions":18686},[18687,18688,18689,6782,18690,6783,18691,18692,6503,6504,6505,6506,6507,6508,6509,6786],"3.4","3.5","3.6","4.1","5.1","5.2",[],[18695,18698,18701,18704,18707],{"title":18696,"description":18697},"Webhook-Automatisierung","Importiert PGP-Schlüssel automatisch aus eingehenden Tickets über Zammad-Webhooks.",{"title":18699,"description":18700},"Keyserver-Abfrage","Sucht nach öffentlichen Schlüsseln auf Keyservern, wenn eine verschlüsselte E-Mail ohne angehängten Schlüssel empfangen wird.",{"title":18702,"description":18703},"CLI-Verwaltung","Bietet Kommandozeilen-Tools für die manuelle Schlüsselverwaltung und Massenimporte.",{"title":18705,"description":18706},"Thunderbird-Migration","Unterstützt den Import von PGP-Schlüsseln direkt aus einem Thunderbird-Profil.",{"title":18708,"description":18709},"Bereinigungs-Utility","Enthält Funktionen zum Identifizieren und Entfernen abgelaufener PGP-Schlüssel aus Zammad.",[18711],{"source":6733,"source_url":18712,"items":18713},"https:\u002F\u002Fgithub.com\u002Fkmille\u002Fzammad-pgp-import\u002Fissues",[18714],{"title":7251,"url":18712},{"screenshots":18716},[],{},{"is_free":6462,"payment_models":18719},[],[],[],"packages\u002Fzammad-pgp-import",[],{"package_type":7114,"repository_url":18725,"latest_version":18726,"license":6638},"https:\u002F\u002Fgithub.com\u002Fkmille\u002Fzammad-pgp-import","0.1.10",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"4mHsUH1CnES8xbeOGBOYYdHMghfnG_r5DdwObWo4YNU",{"id":18730,"basic_info":18731,"compatibility":18737,"extension":9,"features":18742,"issues":18751,"media":18752,"meta":18754,"metrics":13,"organization_id":18755,"pricing_and_payment":18756,"related_packages":18758,"reviews":18759,"seo_and_faqs":13,"stem":18760,"sysconfig":18761,"technical_details":18762,"ui_configuration":18764,"uuid":13,"__hash__":18765},"packages\u002Fpackages\u002Fzammad-plugin.json",{"title":18732,"slug":18733,"summary":18734,"categories":18735,"full_description":18736},"Redmine Zammad Plugin","zammad-plugin","Ein Redmine-Plugin zur Verknüpfung von Redmine-Issues mit Zammad-Tickets für eine bessere systemübergreifende Zusammenarbeit.",[4507,2686,5501,2727,2697],"Das Redmine Zammad Plugin ist eine Erweiterung für Redmine, die eine Brücke zum Zammad Helpdesk schlägt. Es fügt Redmine-Issues ein spezielles Feld hinzu, in dem die zugehörige Zammad-Ticket-Nummer eingetragen werden kann. Dies ermöglicht es Teams, die Kommunikation im Support-System direkt mit den entsprechenden Entwicklungsaufgaben in Redmine zu korrelieren. Durch die automatische Verlinkung können Benutzer mit einem Klick zwischen den Systemen wechseln, was die Transparenz und Effizienz bei der Bearbeitung von Kundenanfragen erhöht.",{"systems":18738,"dependencies":18741},[18739],{"system_id":6613,"supported_versions":18740},[10857,7278,7279,7131,7090],[],[18743,18746,18749],{"title":18744,"description":18745},"Ticket-Verknüpfung","Ermöglicht das Hinterlegen von Zammad-Ticket-IDs direkt in Redmine-Issues.",{"title":18747,"description":18748},"Direkte Navigation","Erzeugt anklickbare Links, die direkt zum entsprechenden Ticket in der Zammad-Instanz führen.",{"title":17739,"description":18750},"Verbessert den Workflow zwischen Support (Zammad) und Entwicklung (Redmine).",[],{"screenshots":18753},[],{},"dpoe2016",{"is_free":6462,"payment_models":18757},[],[],[],"packages\u002Fzammad-plugin",[],{"package_type":6452,"repository_url":18763,"latest_version":6699,"license":6638},"https:\u002F\u002Fgithub.com\u002Fdpoe2016\u002Fzammad-plugin",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"M00pc6TDDhbnWSU3aW6CRXrik9Kv0WQrfmdS-B_1jC0",{"id":18767,"basic_info":18768,"compatibility":18774,"extension":9,"features":18780,"issues":18792,"media":18798,"meta":18800,"metrics":13,"organization_id":18801,"pricing_and_payment":18802,"related_packages":18804,"reviews":18805,"seo_and_faqs":13,"stem":18806,"sysconfig":18807,"technical_details":18808,"ui_configuration":18811,"uuid":13,"__hash__":18812},"packages\u002Fpackages\u002Fzammad-remote-mcp.json",{"title":18769,"slug":18770,"summary":18771,"categories":18772,"full_description":18773},"Zammad Remote MCP","zammad-remote-mcp","Zustandsloser Remote-MCP-Server für Zammad mit Ticket-Operationen, Suche und OAuth 2.1.",[3243,203,3005,2686,1011,3554,2697],"zammad-remote-mcp ist eine Implementierung eines Model Context Protocol (MCP) Servers für Zammad. Es ermöglicht KI-Modellen (wie Claude oder anderen MCP-kompatiblen Agenten), direkt mit einem Zammad-Helpdesk zu interagieren. Das Paket unterstützt vollständige Ticket-Operationen, eine intelligente Suche und die Authentifizierung über OAuth 2.1. Dank der zustandslosen Architektur kann es flexibel auf Node.js-Servern oder als Cloudflare Worker bereitgestellt werden.",{"systems":18775,"dependencies":18779},[18776],{"system_id":6613,"supported_versions":18777},[18778],"6.0+",[],[18781,18783,18786,18789],{"title":12845,"description":18782},"Ermöglicht das Erstellen, Lesen, Aktualisieren und Verwalten von Zammad-Tickets über KI-Agenten.",{"title":18784,"description":18785},"Intelligente Suche","Bietet eine intelligente Suche für Tickets und Benutzer innerhalb von Zammad.",{"title":18787,"description":18788},"OAuth 2.1 Unterstützung","Sichere Authentifizierung über OAuth 2.1 für den Einsatz in Remote-Umgebungen.",{"title":18790,"description":18791},"Multi-Plattform-Betrieb","Kann sowohl auf Node.js als auch auf Cloudflare Workers aus derselben Codebasis betrieben werden.",[18793],{"source":6733,"source_url":18794,"items":18795},"https:\u002F\u002Fgithub.com\u002FJUVOJustin\u002Fzammad-remote-mcp\u002Fissues",[18796],{"title":18797,"url":18794,"state":6738},"Support for attachments in ticket creation",{"screenshots":18799},[],{},"github-actions",{"is_free":6462,"payment_models":18803},[],[],[],"packages\u002Fzammad-remote-mcp",[],{"package_type":7839,"repository_url":18809,"latest_version":18810,"license":6638},"https:\u002F\u002Fgithub.com\u002FJUVOJustin\u002Fzammad-remote-mcp","3.2.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"BNHzZ9n1yRxooKgQBQ1NKTgIHaA_OFY-7EuazsSjFUo",{"id":18814,"basic_info":18815,"compatibility":18820,"extension":9,"features":18824,"issues":18837,"media":18838,"meta":18840,"metrics":13,"organization_id":6404,"pricing_and_payment":18841,"related_packages":18843,"reviews":18844,"seo_and_faqs":13,"stem":18845,"sysconfig":18846,"technical_details":18847,"ui_configuration":18849,"uuid":13,"__hash__":18850},"packages\u002Fpackages\u002Fzammad-szpm.json",{"title":18816,"slug":18816,"summary":18817,"categories":18818,"full_description":18819},"zammad-szpm","Eine Ruby-Bibliothek zum Parsen, Manipulieren und Speichern von Zammad-Paketdateien (.szpm und .zpm).",[1728,3936,4756,6352,5303,4697,2697],"zammad-szpm ist eine Ruby-Bibliothek (Gem), die speziell für Entwickler des Zammad-Helpdesk-Systems entwickelt wurde. Sie bietet eine programmatische Schnittstelle zum Parsen, Manipulieren und Speichern von Zammad-Paketformaten (.szpm und .zpm). Dies ist besonders wertvoll für die Automatisierung von Build-Prozessen, CI\u002FCD-Pipelines und die Verwaltung von Erweiterungen außerhalb der Standard-Weboberfläche. Obwohl es von der Znuny GmbH (bekannt für Znuny\u002FOTRS) gepflegt wird, ist es ein dediziertes Werkzeug für das Zammad-Ökosystem.",{"systems":18821,"dependencies":18823},[18822],{"system_id":6613},[],[18825,18828,18831,18834],{"title":18826,"description":18827},"Paket-Parsing","Ermöglicht das Einlesen und Analysieren von .szpm- und .zpm-Paketdateien zur weiteren Verarbeitung.",{"title":18829,"description":18830},"Paket-Erstellung","Bietet Werkzeuge zum programmatischen Erstellen neuer Zammad-Erweiterungspakete aus Verzeichnisstrukturen.",{"title":18832,"description":18833},"Inhalts-Extraktion","Ermöglicht das Extrahieren von Inhalten aus bestehenden Zammad-Paketen.",{"title":18835,"description":18836},"Metadaten-Manipulation","Unterstützt die Änderung von Paket-Metadaten wie Version, Autor und Beschreibungen.",[],{"screenshots":18839},[],{},{"is_free":6462,"payment_models":18842},[],[],[],"packages\u002Fzammad-szpm",[],{"package_type":10507,"repository_url":18848,"latest_version":7923,"license":6638},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fzammad-szpm",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"qb3CDXuhyyPKxtkE7EttyiVHvYuSS-RDyR2-JkdWj5s",{"id":18852,"basic_info":18853,"compatibility":18858,"extension":9,"features":18863,"issues":18873,"media":18874,"meta":18876,"metrics":13,"organization_id":13,"pricing_and_payment":18877,"related_packages":18879,"reviews":18880,"seo_and_faqs":13,"stem":18881,"sysconfig":18882,"technical_details":18883,"ui_configuration":18885,"uuid":13,"__hash__":18886},"packages\u002Fpackages\u002Fzammad-ticket-creator.json",{"title":18854,"slug":18854,"summary":18855,"categories":18856,"full_description":18857},"zammad-ticket-creator","Eine Node.js-Bibliothek zur programmatischen Erstellung von Tickets in Zammad über die REST-API.",[274,3554,5481,2686,2807,2697],"zammad-ticket-creator ist eine leichtgewichtige Node.js-Bibliothek, die speziell für die Interaktion mit der Zammad REST-API entwickelt wurde. Sie vereinfacht den Prozess der programmatischen Ticketerstellung erheblich, indem sie die notwendigen API-Aufrufe und die Authentifizierung kapselt. Entwickler können die Bibliothek nutzen, um Zammad nahtlos in eigene Anwendungen wie Kontaktformulare, IoT-Geräte oder Monitoring-Systeme zu integrieren. Die Bibliothek unterstützt grundlegende Ticket-Attribute sowie das Anhängen von Dateien, was sie zu einem vielseitigen Werkzeug für Automatisierungsvorhaben macht.",{"systems":18859,"dependencies":18862},[18860],{"system_id":6613,"supported_versions":18861},[7278,7279,7131,7090],[],[18864,18867,18870],{"title":18865,"description":18866},"Ticketerstellung","Ermöglicht das Erstellen von Tickets mit spezifischen Titeln und Inhalten über die API.",{"title":18868,"description":18869},"Dateianhänge","Unterstützt das Hinzufügen von Dateianhängen zu Tickets mittels Base64-Kodierung.",{"title":18871,"description":18872},"Kunden- & Gruppenzuweisung","Ermöglicht die Zuweisung von Tickets zu bestimmten Kunden-E-Mails und Gruppen.",[],{"screenshots":18875},[],{},{"is_free":6462,"payment_models":18878},[],[],[],"packages\u002Fzammad-ticket-creator",[],{"package_type":7839,"repository_url":18884,"latest_version":11691,"license":6638},"https:\u002F\u002Fgithub.com\u002FTEQLY\u002Fzammad-ticket-creator",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"esp2Z2-_QRNoKxnaPP8vPKyC3XOME9GWUK3KxoynQwg",{"id":18888,"basic_info":18889,"compatibility":18894,"extension":9,"features":18899,"issues":18906,"media":18911,"meta":18913,"metrics":13,"organization_id":13,"pricing_and_payment":18914,"related_packages":18916,"reviews":18917,"seo_and_faqs":13,"stem":18918,"sysconfig":18919,"technical_details":18920,"ui_configuration":18922,"uuid":13,"__hash__":18923},"packages\u002Fpackages\u002Fzammad-ts-api.json",{"title":18890,"slug":18890,"summary":18891,"categories":18892,"full_description":18893},"zammad-ts-api","Ein TypeScript-basierter API-Client für Zammad, der eine typisierte Schnittstelle für die Interaktion mit der Zammad-REST-API bietet.",[5797,284,4756,3554,2697],"Diese Bibliothek bietet eine komfortable Möglichkeit, über TypeScript mit der Zammad-REST-API zu interagieren. Sie enthält Typdefinitionen für verschiedene Zammad-Entitäten wie Tickets, Benutzer, Organisationen und Gruppen und gewährleistet so Typsicherheit und eine bessere Entwicklererfahrung bei der Erstellung von Integrationen oder benutzerdefinierten Frontends für Zammad. Der Client ist für die Verwendung in Node.js-Umgebungen konzipiert.",{"systems":18895,"dependencies":18898},[18896],{"system_id":6613,"supported_versions":18897},[7278,7279,7131,7090],[],[18900,18903],{"title":18901,"description":18902},"Typisierter API-Client","Bietet vollständige TypeScript-Definitionen für Zammad-API-Antworten und -Anfragen.",{"title":18904,"description":18905},"Ressourcen-Management","Methoden zur Verwaltung von Tickets, Benutzern, Gruppen und Organisationen.",[18907],{"source":6733,"source_url":18908,"items":18909},"https:\u002F\u002Fgithub.com\u002Fbrycedalbey\u002Fzammad-ts-api\u002Fissues",[18910],{"title":8786,"url":18908,"state":6738},{"screenshots":18912},[],{},{"is_free":6462,"payment_models":18915},[],[],[],"packages\u002Fzammad-ts-api",[],{"package_type":7839,"repository_url":18921,"latest_version":10893,"license":6638},"https:\u002F\u002Fgithub.com\u002Fbrycedalbey\u002Fzammad-ts-api",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"VjFuDbEFeZGbJf8oZpH5T81bSWOhpLT9-pM7V0-78bw",{"id":18925,"basic_info":18926,"compatibility":18930,"extension":9,"features":18934,"issues":18944,"media":18945,"meta":18947,"metrics":13,"organization_id":13,"pricing_and_payment":18948,"related_packages":18950,"reviews":18951,"seo_and_faqs":13,"stem":18952,"sysconfig":18953,"technical_details":18954,"ui_configuration":18956,"uuid":13,"__hash__":18957},"packages\u002Fpackages\u002Fzammad-typescript-api.json",{"title":18521,"slug":18521,"summary":18927,"categories":18928,"full_description":18929},"Ein TypeScript-Wrapper f\\u00fcr die Zammad-REST-API, der Typdefinitionen und einen Client f\\u00fcr die Interaktion mit Ressourcen bietet.",[5797,284,4756,3554,2697],"Diese Bibliothek bietet eine typisierte Schnittstelle f\\u00fcr die Zammad-REST-API und erleichtert die Erstellung von Integrationen und Anwendungen mit TypeScript oder JavaScript. Sie enth\\u00e4lt Definitionen f\\u00fcr zentrale Zammad-Entit\\u00e4ten wie Tickets, Benutzer, Organisationen und Gruppen sowie einen Client zur Durchf\\u00fchrung von CRUD-Operationen. Die Bibliothek ist besonders n\\u00fctzlich f\\u00fcr Entwickler, die robuste Integrationen in Node.js-Umgebungen bauen m\\u00f6chten.",{"systems":18931,"dependencies":18933},[18932],{"system_id":6613},[],[18935,18938,18941],{"title":18936,"description":18937},"Typensicherheit","Vollst\\u00e4ndige TypeScript-Definitionen f\\u00fcr Zammad-Entit\\u00e4ten wie Tickets, Benutzer und Gruppen.",{"title":18939,"description":18940},"API-Client","Ein intuitiver Client f\\u00fcr die Interaktion mit den REST-API-Endpunkten von Zammad.",{"title":18942,"description":18943},"Ressourcenverwaltung","Unterst\\u00fctzt CRUD-Operationen f\\u00fcr Tickets, Benutzer, Organisationen und Gruppen.",[],{"screenshots":18946},[],{},{"is_free":6462,"payment_models":18949},[],[],[],"packages\u002Fzammad-typescript-api",[],{"package_type":7839,"repository_url":18955,"latest_version":6699,"license":16130},"https:\u002F\u002Fgithub.com\u002Fkrstylxllgr\u002Fzammad-typescript-api",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Zfl52lGMUHAv7AhwqtdMqq7X17S4f2VSUZnAxE3JamU",{"id":18959,"basic_info":18960,"compatibility":18966,"extension":9,"features":18971,"issues":18985,"media":18992,"meta":18994,"metrics":13,"organization_id":8879,"pricing_and_payment":18995,"related_packages":18997,"reviews":18998,"seo_and_faqs":13,"stem":18999,"sysconfig":19000,"technical_details":19001,"ui_configuration":19003,"uuid":13,"__hash__":19004},"packages\u002Fpackages\u002Fzammadapi.json",{"title":18961,"slug":18962,"summary":18963,"categories":18964,"full_description":18965},"Zammad API Client for Ruby","zammadapi","Offizielle Ruby-Client-Bibliothek für die Interaktion mit der Zammad-REST-API.",[4697,284,2686,4598,4756,2500,2697],"Das zammad_api Gem ist der offizielle Ruby-Wrapper für die Zammad-REST-API. Es bietet eine saubere und intuitive Schnittstelle zur Verwaltung von Tickets, Benutzern, Organisationen, Gruppen und Rollen. Es unterstützt verschiedene Authentifizierungsmethoden, einschließlich Basic Auth, Access Tokens und OAuth2. Entwickler können CRUD-Operationen durchführen, nach Ressourcen suchen und Anhänge nahtlos in ihren Ruby-Anwendungen verarbeiten.",{"systems":18967,"dependencies":18970},[18968],{"system_id":6613,"supported_versions":18969},[14729,10857,7278,7279,7131,7090],[],[18972,18974,18976,18979,18982],{"title":7187,"description":18973},"Erstellen, Aktualisieren und Suchen von Tickets mit voller Attributunterstützung.",{"title":7717,"description":18975},"Programmatische Verwaltung von Kunden- und Agentenprofilen sowie Organisationsstrukturen.",{"title":18977,"description":18978},"Authentifizierungsoptionen","Unterstützt Basic Auth, persönliche Zugriffs-Token und OAuth2.",{"title":18980,"description":18981},"Aktionen im Namen anderer","Durchführung von API-Aktionen im Namen anderer Benutzer (erfordert Zammad 5.0+).",{"title":18983,"description":18984},"Anhangsverwaltung","Hoch- und Herunterladen von Dateien, die mit Ticket-Artikeln verknüpft sind.",[18986],{"source":6733,"source_url":18987,"items":18988},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-ruby\u002Fissues",[18989],{"title":18990,"url":18991,"state":6738,"number":4549},"way around for \"find_by\"","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-ruby\u002Fissues\u002F6",{"screenshots":18993},[],{},{"is_free":6462,"payment_models":18996},[],[],[],"packages\u002Fzammadapi",[],{"package_type":10507,"repository_url":19002,"latest_version":7035,"license":6638},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-ruby",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"63t_Ke-BziE_YW5zJGMUjUP8l-UqFKYAn_loBNfhChg",{"id":19006,"basic_info":19007,"compatibility":19013,"extension":9,"features":19017,"issues":19030,"media":19040,"meta":19042,"metrics":13,"organization_id":19043,"pricing_and_payment":19044,"related_packages":19046,"reviews":19047,"seo_and_faqs":13,"stem":19048,"sysconfig":19049,"technical_details":19050,"ui_configuration":19053,"uuid":13,"__hash__":19054},"packages\u002Fpackages\u002Fzammadclient.json",{"title":19008,"slug":19009,"summary":19010,"categories":19011,"full_description":19012},"Zammad.Client","zammadclient","Eine .NET-Client-Bibliothek für die Zammad-REST-API zur Verwaltung von Tickets, Benutzern und Organisationen in .NET-Anwendungen.",[3514,716,284,4756,2697],"Zammad.Client ist ein umfassender .NET-Wrapper für die Zammad-REST-API. Er vereinfacht die Integration durch die Bereitstellung von stark typisierten Objekten und asynchronen Methoden zur Interaktion mit Zammad-Ressourcen. Die Bibliothek zielt auf .NET Standard 2.0 ab und ist somit mit einer Vielzahl von .NET-Plattformen kompatibel, einschließlich .NET Framework 4.6.1+, .NET Core 2.0+ und Xamarin. Sie unterstützt die Authentifizierung über Token oder Basic Auth und deckt die wichtigsten Zammad-Entitäten wie Tickets, Benutzer, Organisationen, Gruppen und Tags ab. Die Bibliothek nutzt Newtonsoft.Json für die Serialisierung.",{"systems":19014,"dependencies":19016},[19015],{"system_id":6613},[],[19018,19020,19022,19024,19027],{"title":7544,"description":19019},"Vollständige CRUD-Operationen (Erstellen, Lesen, Aktualisieren, Löschen) und Suchfunktionen für Tickets.",{"title":7190,"description":19021},"Verwaltung von Benutzern, einschließlich Suchfunktionen und Abruf des eigenen Profils (Get Me).",{"title":7193,"description":19023},"Erstellung und Verwaltung von Organisationen und Gruppen innerhalb von Zammad.",{"title":19025,"description":19026},"Artikel & Benachrichtigungen","Unterstützung für Ticket-Artikel, Anhänge und Online-Benachrichtigungen.",{"title":19028,"description":19029},"Tagging-System","Verwaltung von Tags (Hinzufügen, Entfernen, Suchen) für verschiedene Ressourcen.",[19031],{"source":6733,"source_url":19032,"items":19033},"https:\u002F\u002Fgithub.com\u002FS3bt3r\u002FZammad.Client\u002Fissues",[19034,19037],{"title":19035,"url":19036,"state":6738},"Can not create Ticket without owner","https:\u002F\u002Fgithub.com\u002FS3bt3r\u002FZammad.Client\u002Fissues\u002F53",{"title":19038,"url":19039,"state":7022},"Support CTI Push API","https:\u002F\u002Fgithub.com\u002FS3bt3r\u002FZammad.Client\u002Fissues\u002F32",{"screenshots":19041},[],{},"s3bt3r",{"is_free":6462,"payment_models":19045},[],[],[],"packages\u002Fzammadclient",[],{"package_type":6452,"repository_url":19051,"latest_version":19052,"license":6638},"https:\u002F\u002Fgithub.com\u002FS3bt3r\u002FZammad.Client","1.2.33",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"CUKIgJvKR5nndY1M56BT_gyO8J547a_kgh5kHUMw6No",{"id":19056,"basic_info":19057,"compatibility":19063,"extension":9,"features":19067,"issues":19078,"media":19084,"meta":19086,"metrics":13,"organization_id":13,"pricing_and_payment":19087,"related_packages":19089,"reviews":19090,"seo_and_faqs":13,"stem":19091,"sysconfig":19092,"technical_details":19093,"ui_configuration":19096,"uuid":13,"__hash__":19097},"packages\u002Fpackages\u002Fzammadclientsystemtextjson.json",{"title":19058,"slug":19059,"summary":19060,"categories":19061,"full_description":19062},"Zammad.Client.SystemTextJson","zammadclientsystemtextjson","Eine moderne .NET-Client-Bibliothek f\\u00fcr die Zammad-REST-API, die System.Text.Json f\\u00fcr leistungsstarke Serialisierung nutzt.",[1806,1328,6263,284,3621,5293,2697],"Zammad.Client.SystemTextJson ist eine leistungsstarke .NET-Client-Bibliothek f\\u00fcr die Zammad-REST-API. Es handelt sich um einen Hard-Fork des urspr\\u00fcnglichen Zammad.Client, bei dem Newtonsoft.Json durch System.Text.Json ersetzt wurde, um eine bessere Performance und native Unterst\\u00fcrzung f\\u00fcr moderne .NET-Funktionen zu bieten. Die Bibliothek unterst\\u00fctzt eine Vielzahl von Zammad-Ressourcen, darunter Tickets, Benutzer, Organisationen, Gruppen und Tags. Sie wurde f\\u00fcr die moderne .NET-Entwicklung konzipiert und bietet volle Unterst\\u00fcrzung f\\u00fcr Dependency Injection und HttpClientFactory, was die Integration in ASP.NET Core und andere .NET-Anwendungen vereinfacht.",{"systems":19064,"dependencies":19066},[19065],{"system_id":6613},[],[19068,19070,19072,19075],{"title":7544,"description":19069},"Vollst\\u00e4ndige CRUD-Operationen f\\u00fcr Tickets, Artikel, Priorit\\u00e4ten und Zust\\u00e4nde.",{"title":7717,"description":19071},"Verwalten von Benutzern, Organisationen und Gruppen \\u00fcber die API.",{"title":19073,"description":19074},"Dependency Injection Integration","Optimiert f\\u00fcr modernstes .NET mit nativer Unterst\\u00fcrzung f\\u00fcr Dependency Injection und HttpClientFactory.",{"title":19076,"description":19077},"Hochperformante Serialisierung","Nutzt System.Text.Json f\\u00fcr schnellere Serialisierung und geringeren Speicherverbrauch im Vergleich zu Newtonsoft.Json.",[19079],{"source":6733,"source_url":19080,"items":19081},"https:\u002F\u002Fgithub.com\u002Fmeenzen\u002FZammad.Client.SystemTextJson\u002Fissues",[19082],{"title":19083,"url":19080,"state":6738},"Issue tracker for Zammad.Client.SystemTextJson",{"screenshots":19085},[],{},{"is_free":6462,"payment_models":19088},[],[],[],"packages\u002Fzammadclientsystemtextjson",[],{"package_type":6452,"repository_url":19094,"latest_version":19095,"license":7566},"https:\u002F\u002Fgithub.com\u002Fmeenzen\u002FZammad.Client.SystemTextJson","3.0.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"dl5OdlJFH53OOzblF7QCFW7D6J71ooc8LLk2TGXm9IM",{"id":19099,"basic_info":19100,"compatibility":19105,"extension":9,"features":19110,"issues":19120,"media":19121,"meta":19123,"metrics":13,"organization_id":19124,"pricing_and_payment":19125,"related_packages":19127,"reviews":19128,"seo_and_faqs":13,"stem":19129,"sysconfig":19130,"technical_details":19131,"ui_configuration":19134,"uuid":13,"__hash__":19135},"packages\u002Fpackages\u002Fzammadls.json",{"title":19101,"slug":19101,"summary":19102,"categories":19103,"full_description":19104},"zammadls","Eine Sammlung von Python-basierten Hilfsskripten für Zammad zur Unterstützung administrativer Aufgaben und der Systemverwaltung.",[4339,4746,93,274,2697],"Dieses Repository der Rosa-Luxemburg-Stiftung Berlin enthält eine Sammlung von Python-Skripten zur Interaktion mit der Zammad-API. Es dient als Werkzeugkasten für Administratoren, um Routineaufgaben zu automatisieren, Daten zu synchronisieren oder Massenoperationen in Zammad durchzuführen. Die Skripte nutzen die Zammad REST-API und bieten eine flexible Basis für individuelle Anpassungen und Systemmanagement-Aufgaben.",{"systems":19106,"dependencies":19109},[19107],{"system_id":6613,"supported_versions":19108},[7131,7090,7091],[],[19111,19114,19117],{"title":19112,"description":19113},"Zammad API Integration","Skripte zur Interaktion mit der Zammad REST-API für verschiedene Verwaltungsaufgaben.",{"title":19115,"description":19116},"Automatisierung von Aufgaben","Werkzeuge zur Automatisierung von Routineaufgaben innerhalb der Zammad-Umgebung.",{"title":19118,"description":19119},"Administrative Hilfsprogramme","Hilfsprogramme für die Verwaltung von Benutzern, Tickets oder Systemeinstellungen.",[],{"screenshots":19122},[],{},"rosa-luxemburgstiftung-berlin",{"is_free":6462,"payment_models":19126},[],[],[],"packages\u002Fzammadls",[],{"package_type":6452,"repository_url":19132,"license":6487,"latest_version":19133},"https:\u002F\u002Fgithub.com\u002FRosa-Luxemburgstiftung-Berlin\u002Fzammadls","main",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"c1F88Tc2xh0PT5VzAmVxEO_bZIP2i1cbV1cH62mFBKo",{"id":19137,"basic_info":19138,"compatibility":19142,"extension":9,"features":19147,"issues":19159,"media":19160,"meta":19162,"metrics":13,"organization_id":19163,"pricing_and_payment":19164,"related_packages":19166,"reviews":19167,"seo_and_faqs":13,"stem":19168,"sysconfig":19169,"technical_details":19170,"ui_configuration":19173,"uuid":13,"__hash__":19174},"packages\u002Fpackages\u002Fzammadoo.json",{"title":7109,"slug":7109,"summary":19139,"categories":19140,"full_description":19141},"Ein objektorientierter Python-REST-API-Client für Zammad mit flüssiger Schnittstelle und Typsicherheit.",[4339,4598,284,4756,2697],"zammadoo ist ein moderner, objektorientierter Python-Client für die REST-API von Zammad. Im Gegensatz zu einfacheren Wrappern legt zammadoo Wert auf einen flüssigen (fluent) Workflow und Typsicherheit. Durch die Kapselung von Zammad-Ressourcen in spezifischen Python-Typen profitieren Entwickler von einer exzellenten IDE-Unterstützung und können statische Typprüfer wie mypy nutzen. Die Bibliothek unterstützt gängige Authentifizierungsmethoden wie HTTP Basic Auth und Token-basierte Authentifizierung und ermöglicht den einfachen Zugriff auf Tickets, Artikel, Anhänge und Tags.",{"systems":19143,"dependencies":19146},[19144],{"system_id":6613,"supported_versions":19145},[7131,7090,7091],[],[19148,19151,19153,19156],{"title":19149,"description":19150},"Fluent Interface","Ermöglicht einen flüssigen Workflow durch verkettete Methodenaufrufe (z. B. client.tickets(id).articles).",{"title":16434,"description":19152},"Unterstützt statische Typprüfer wie mypy für sichereren Code und bessere Fehlererkennung.",{"title":19154,"description":19155},"IDE-Unterstützung","Ressourcen sind in eigenen Typen gekapselt, was die Autovervollständigung in IDEs verbessert.",{"title":19157,"description":19158},"Umfassende API-Abdeckung","Umfasst Funktionen für Tickets, Artikel, Anhänge, Tags und die Suche.",[],{"screenshots":19161},[],{},"flashdagger",{"is_free":6462,"payment_models":19165},[],[],[],"packages\u002Fzammadoo",[],{"package_type":7114,"repository_url":19171,"latest_version":19172,"license":6638},"https:\u002F\u002Fgithub.com\u002Fflashdagger\u002Fzammadoo","0.3.0.post0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"AiUvvvs_M6VNjwfVanSBfTlTZ_wrw9U1jF5ougpC3aY",{"id":19176,"basic_info":19177,"compatibility":19183,"extension":9,"features":19188,"issues":19202,"media":19213,"meta":19215,"metrics":13,"organization_id":13,"pricing_and_payment":19216,"related_packages":19218,"reviews":19219,"seo_and_faqs":13,"stem":19220,"sysconfig":19221,"technical_details":19222,"ui_configuration":19225,"uuid":13,"__hash__":19226},"packages\u002Fpackages\u002Fzammadpy.json",{"title":19178,"slug":19179,"summary":19180,"categories":19181,"full_description":19182},"zammad_py","zammadpy","Ein Python-API-Client für die Zammad-REST-API, der es Entwicklern ermöglicht, Tickets, Benutzer, Organisationen und Knowledge-Base-Einträge programmatisch zu verwalten.",[4339,274,4588,4756,527,2697],"zammad_py ist ein umfassender Python-Wrapper für die Zammad-REST-API. Er vereinfacht die Interaktion mit Zammad durch eine objektorientierte Schnittstelle zur Verwaltung von Kernressourcen wie Tickets, Benutzern, Organisationen und Gruppen. Er unterstützt fortgeschrittene Funktionen wie Paginierung, Suche mit Elasticsearch-Syntax und das Ausführen von Aktionen im Namen anderer Benutzer. Die Bibliothek ist so konzipiert, dass sie einfach für Automatisierungsskripte und benutzerdefinierte Integrationen verwendet werden kann.",{"systems":19184,"dependencies":19187},[19185],{"system_id":6613,"supported_versions":19186},[10857,7278,7279,7131,7090],[],[19189,19191,19193,19196,19199],{"title":7187,"description":19190},"Vollständige CRUD-Operationen und erweiterte Suche nach Tickets unter Verwendung der Elasticsearch-Syntax.",{"title":7717,"description":19192},"Verwalten Sie Benutzer, Organisationen und deren Attribute programmatisch.",{"title":19194,"description":19195},"Knowledge-Base-Unterstützung","Zugriff auf und Verwaltung von Knowledge-Base-Kategorien und -Artikeln.",{"title":19197,"description":19198},"Paginierung & \"On-behalf-of\"","Integrierte Unterstützung für paginierte Antworten und die Möglichkeit, Anfragen im Namen anderer Benutzer auszuführen.",{"title":19200,"description":19201},"Gruppen- & Link-Management","Verwalten Sie Zammad-Gruppen und Verknüpfungen zwischen verschiedenen Ressourcen.",[19203],{"source":6733,"source_url":19204,"items":19205},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py\u002Fissues",[19206,19209],{"title":19207,"url":19208,"state":6738,"number":5692},"Support for Knowledge Base Article API Calls","https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py\u002Fissues\u002F250",{"title":19210,"url":19211,"state":7022,"number":19212},"Search functionality improvements","https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py\u002Fissues\u002F84",84,{"screenshots":19214},[],{},{"is_free":6462,"payment_models":19217},[],[7741],[],"packages\u002Fzammadpy",[],{"package_type":7114,"repository_url":19223,"latest_version":19224,"license":6638},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py","3.2.1",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"SXsKnzvamnHS2t2r4BeuHuUOLfIpqJgcGpi4rcZKr54",{"id":19228,"basic_info":19229,"compatibility":19235,"extension":9,"features":19239,"issues":19249,"media":19250,"meta":19252,"metrics":13,"organization_id":13,"pricing_and_payment":19253,"related_packages":19255,"reviews":19256,"seo_and_faqs":13,"stem":19257,"sysconfig":19258,"technical_details":19259,"ui_configuration":19261,"uuid":13,"__hash__":19262},"packages\u002Fpackages\u002Fzammadtwiliovoice.json",{"title":19230,"slug":19231,"summary":19232,"categories":19233,"full_description":19234},"Zammad Twilio Voice Bridge","zammadtwiliovoice","Eine Sinatra-basierte Bridge-Anwendung, die Twilio Voice Webhooks mit der generischen CTI-API von Zammad für Benachrichtigungen über eingehende Anrufe verbindet.",[1357,5787,5342,6045,2686,4697,4927,2697,1111],"Diese Bridge-Anwendung ermöglicht es Zammad-Benutzern, Benachrichtigungen über eingehende Anrufe von Twilio zu erhalten. Sie fungiert als Middleware, die Webhooks von Twilio empfängt, wenn ein Anruf eingeht, und die relevanten Anruferinformationen an den generischen CTI-Endpunkt (Computer Telephony Integration) von Zammad weiterleitet. Dies ermöglicht Funktionen wie die automatische Anruferidentifizierung und Screen-Pops innerhalb der Zammad-Agentenoberfläche. Die Anwendung basiert auf dem Sinatra-Framework und ist für eine einfache Bereitstellung konzipiert.",{"systems":19236,"dependencies":19238},[19237],{"system_id":6613},[],[19240,19243,19246],{"title":19241,"description":19242},"Twilio Webhook Integration","Empfängt und verarbeitet eingehende Anrufereignisse von Twilio-Webhooks.",{"title":19244,"description":19245},"Zammad CTI Unterstützung","Leitet Anrufdaten an die generische CTI-API von Zammad weiter, um Agenten-Benachrichtigungen auszulösen.",{"title":19247,"description":19248},"Anrufer-Identifizierung","Ermöglicht die automatische Identifizierung von Anrufern basierend auf Zammad-Benutzerdaten.",[],{"screenshots":19251},[],{},{"is_free":6462,"payment_models":19254},[],[],[],"packages\u002Fzammadtwiliovoice",[],{"package_type":6452,"repository_url":19260,"latest_version":7116,"license":6638},"https:\u002F\u002Fgithub.com\u002Fabartrim\u002Fzammad_twilio_voice",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"cor16vYEjOZgsOOEluY_PpeK_ixhFmk-7fjVYu7N39E",{"id":19264,"basic_info":19265,"compatibility":19271,"extension":9,"features":19277,"issues":19289,"media":19300,"meta":19302,"metrics":13,"organization_id":8879,"pricing_and_payment":19303,"related_packages":19305,"reviews":19307,"seo_and_faqs":13,"stem":19315,"sysconfig":19316,"technical_details":19317,"ui_configuration":19321,"uuid":13,"__hash__":19322},"packages\u002Fpackages\u002Fzammadzammad-api-client-php.json",{"title":19266,"slug":19267,"summary":19268,"categories":19269,"full_description":19270},"Zammad API Client for PHP","zammadzammad-api-client-php","Offizielles PHP-SDK für die Zammad-REST-API zur Integration von Helpdesk-Funktionen in PHP-Anwendungen.",[4065,4756,4598,284,1151,2686,2697],"Der Zammad API Client für PHP ist die offizielle Bibliothek zur Interaktion mit der Zammad REST API. Er vereinfacht die Integration von Zammad-Helpdesk-Funktionen in PHP-Anwendungen durch eine objektorientierte Schnittstelle zur Verwaltung von Tickets, Benutzern, Organisationen und mehr. Die Bibliothek unterstützt moderne PHP-Standards (PSR-18 in der kommenden Version 3) und bietet verschiedene Authentifizierungsmechanismen wie HTTP Basic, Token und OAuth2. Entwickler können damit komplexe Workflows automatisieren, Daten synchronisieren oder eigene Frontends an Zammad anbinden.",{"systems":19272,"dependencies":19276},[19273],{"system_id":6613,"supported_versions":19274},[19275,7279,7131,7090],"3.4.1",[],[19278,19280,19283,19286],{"title":18904,"description":19279},"Erstellen, Lesen, Aktualisieren und Löschen von Zammad-Ressourcen wie Tickets, Benutzern und Organisationen.",{"title":19281,"description":19282},"Authentifizierungsmethoden","Unterstützt HTTP Basic, Token-basierte und OAuth2-Authentifizierung.",{"title":19284,"description":19285},"Anfragen im Namen von Benutzern","Ermöglicht das Ausführen von API-Aktionen im Namen eines anderen Benutzers über den 'From'-Header.",{"title":19287,"description":19288},"Pagination-Unterstützung","Unterstützt die effiziente Abfrage großer Datenmengen durch Pagination.",[19290],{"source":6733,"source_url":19291,"items":19292},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues",[19293,19297],{"title":19294,"url":19295,"state":6738,"number":19296},"Zammad API Client v3 — Modernization","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues\u002F79",79,{"title":19298,"url":19299,"state":6738,"number":285},"Symfony bridge","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues\u002F122",{"screenshots":19301},[],{},{"is_free":6462,"payment_models":19304},[],[19306],"zammad-api-client-ruby",[19308],{"quote":19309,"role":19310,"context":19311,"source_label":19312,"source_url":19313,"date":19314},"Wir haben uns entschieden, die API-Clients unter eine duale Lizenz zu stellen und die MIT als permissive Lizenz hinzuzufügen, die Ihren Anwendungsfall unterstützen sollte.","Maintainer","Discussion about licensing for commercial use.","GitHub Issue #55","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues\u002F55","2023-05-11","packages\u002Fzammadzammad-api-client-php",[],{"package_type":6452,"repository_url":19318,"latest_version":19319,"license":19320},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php","2.3.0","MIT \u002F GPL",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"pQw7MeI5DQ7skIHPl5MiZcwZg2xwOjv-z2LqmpzgHos",{"id":19324,"basic_info":19325,"compatibility":19329,"extension":9,"features":19334,"issues":19348,"media":19353,"meta":19355,"metrics":13,"organization_id":13,"pricing_and_payment":19356,"related_packages":19358,"reviews":19359,"seo_and_faqs":13,"stem":19364,"sysconfig":19365,"technical_details":19366,"ui_configuration":19368,"uuid":13,"__hash__":19369},"packages\u002Fpackages\u002Fzd-ticket-portal.json",{"title":8182,"slug":8182,"summary":19326,"categories":19327,"full_description":19328},"Ein leichtgewichtiges, framework-loses Frontend-Portal für Zammad-Endbenutzer zur Ticketverwaltung über die REST-API.",[1457,303,4796,2272,4816,2697],"zd-ticket-portal (ehemals zammad-ticket-portal) ist eine leichtgewichtige, gemeinschaftlich entwickelte Kundenschnittstelle für Zammad. Es wurde für Organisationen konzipiert, die ein einfacheres, anpassbares oder gebrandetes Portal für ihre Endbenutzer benötigen, ohne die Komplexität der vollständigen Zammad-Benutzeroberfläche. Das Portal ist bewusst minimalistisch gehalten, basiert auf reinem HTML, CSS und JavaScript (ohne Frameworks wie Vue oder React) und kommuniziert ausschließlich über die Zammad-REST-API. Es ermöglicht Benutzern das Erstellen von Tickets, das Einsehen des Verlaufs in einer Thread-Ansicht und den Zugriff auf die Wissensdatenbank.",{"systems":19330,"dependencies":19333},[19331],{"system_id":6613,"supported_versions":19332},[7131,7090],[],[19335,19337,19339,19342,19345],{"title":7283,"description":19336},"Einfaches Formular zum Einreichen neuer Support-Anfragen inklusive Dateianhängen.",{"title":8861,"description":19338},"Übersicht über alle eigenen offenen und geschlossenen Tickets mit Statusanzeige.",{"title":19340,"description":19341},"Messenger-Thread-Ansicht","Antworten auf bestehende Tickets in einer modernen, Messenger-ähnlichen Thread-Ansicht.",{"title":19343,"description":19344},"Knowledge Base Integration","Integrierte Suche im Zammad Help-Center \u002F Knowledge Base direkt im Portal.",{"title":19346,"description":19347},"Anhang-Galerie","Eingebettete Galerie zur Anzeige von Bildern und Anhängen direkt im Browser.",[19349],{"source":6733,"source_url":19350,"items":19351},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzd-ticket-portal\u002Fissues",[19352],{"title":8786,"url":19350,"state":6738},{"screenshots":19354},[],{},{"is_free":6462,"payment_models":19357},[],[],[19360],{"quote":19361,"role":6680,"context":16086,"source_label":16086,"source_url":19362,"date":19363},"Zammad hat bereits ein exzellentes Formular zur Ticketerstellung, bietet aber kein wirklich sauberes, dediziertes Endbenutzer-Portal an... Mein Ziel ist es, etwas Einfaches bereitzustellen, das normale Benutzer ohne Schulung verwenden können.","https:\u002F\u002Fcommunity.zammad.org\u002Ft\u002Fopen-source-end-user-ticket-portal-for-zammad\u002F11845","2025-07-07","packages\u002Fzd-ticket-portal",[],{"package_type":6452,"repository_url":19367,"license":6638,"latest_version":6699},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzd-ticket-portal",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"3-XHycwBexbvsNwt2Qu6Zezi8vPVkViB6jb_voQ8ea0",{"id":19371,"basic_info":19372,"compatibility":19378,"extension":9,"features":19385,"issues":19397,"media":19402,"meta":19404,"metrics":13,"organization_id":6404,"pricing_and_payment":19405,"related_packages":19407,"reviews":19408,"seo_and_faqs":13,"stem":19409,"sysconfig":19410,"technical_details":19417,"ui_configuration":19420,"uuid":13,"__hash__":19421},"packages\u002Fpackages\u002Fznuny-4otrs-advanceddynamicfields.json",{"title":19373,"slug":19374,"summary":19375,"categories":19376,"full_description":19377},"Znuny4OTRS-AdvancedDynamicFields","znuny-4otrs-advanceddynamicfields","Bietet eine zentrale Drag-and-Drop-Oberfläche zur einfachen Konfiguration der Sichtbarkeit und Reihenfolge von dynamischen Feldern in verschiedenen Ticket-Masken.",[1856,5826,1200,1816,93,1668],"Diese Erweiterung vereinfacht die Verwaltung dynamischer Felder in Znuny und OTRS CE erheblich. In einer Standardinstallation müssen Administratoren die Sichtbarkeit und Reihenfolge dynamischer Felder für jede einzelne Maske (z. B. Telefon-Ticket, E-Mail-Ticket oder verschiedene Aktions-Dialoge) mühsam über die Systemkonfiguration (SysConfig) pflegen. \n\nZnuny4OTRS-AdvancedDynamicFields bietet stattdessen eine visuelle Drag-and-Drop-Oberfläche. Hier können Felder global oder maskenspezifisch angeordnet und aktiviert werden. Dies reduziert nicht nur den administrativen Aufwand, sondern minimiert auch das Risiko von Konfigurationsfehlern bei komplexen Setups mit vielen dynamischen Feldern. Hinweis: In Znuny 7 wurde diese Funktionalität weitgehend in den Core integriert (Dynamic Field Screens).",{"systems":19379,"dependencies":19384},[19380,19382],{"system_id":6368,"supported_versions":19381},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":19383},[6370],[],[19386,19389,19391,19394],{"title":19387,"description":19388},"Zentrale Verwaltung","Ermöglicht die Konfiguration mehrerer Ticket-Masken über eine einzige, zentrale Oberfläche.",{"title":13068,"description":19390},"Intuitive Neuanordnung dynamischer Felder per Drag-and-Drop.",{"title":19392,"description":19393},"Sichtbarkeitssteuerung","Einfaches Ein- und Ausblenden von Feldern pro Maske ohne manuelle SysConfig-Änderungen.",{"title":19395,"description":19396},"Unterstützung für Standardmasken","Unterstützt Standardmasken wie AgentTicketPhone, AgentTicketEmail und AgentTicketActionCommon.",[19398],{"source":6733,"source_url":19399,"items":19400},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-AdvancedDynamicFields\u002Fissues",[19401],{"title":7251,"url":19399},{"screenshots":19403},[],{},{"is_free":6462,"payment_models":19406},[],[],[],"packages\u002Fznuny-4otrs-advanceddynamicfields",[19411,19414],{"name":19412,"system_id":6368,"description":19413},"Znuny4OTRS::AdvancedDynamicFields::Configuration","Hauptkonfiguration für das AdvancedDynamicFields-Modul.",{"name":19415,"system_id":6368,"description":19416},"Znuny4OTRS::AdvancedDynamicFields::Screens","Definiert die Masken, die über das Tool verwaltet werden können.",{"package_type":6417,"repository_url":19418,"latest_version":19419,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-AdvancedDynamicFields","6.0.16",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ituFEd4RKXEpo3oB1_e_ivnxll5xZP9K_UHLLngBo2o",{"id":19423,"basic_info":19424,"compatibility":19430,"extension":9,"features":19437,"issues":19447,"media":19456,"meta":19458,"metrics":13,"organization_id":6404,"pricing_and_payment":19459,"related_packages":19461,"reviews":19462,"seo_and_faqs":13,"stem":19463,"sysconfig":19464,"technical_details":19474,"ui_configuration":19476,"uuid":13,"__hash__":19477},"packages\u002Fpackages\u002Fznuny-4otrs-downloadallattachments.json",{"title":19425,"slug":19426,"summary":19427,"categories":19428,"full_description":19429},"Znuny4OTRS-DownloadAllAttachments","znuny-4otrs-downloadallattachments","Ermöglicht den Download aller Anhänge eines Tickets oder Artikels als gesammeltes ZIP-Archiv.",[469,6302,4262,5411,5511,1797],"Dieses Add-on für Znuny und OTRS Community Edition verbessert die Effizienz bei der Arbeit mit dokumentenintensiven Tickets. Anstatt jeden Anhang einzeln anzuklicken und zu speichern, können Agenten mit einem Klick alle Dateien eines Artikels oder des gesamten Tickets als ZIP-Archiv herunterladen. Dies spart Zeit bei der Archivierung, Weiterleitung oder externen Bearbeitung von Dokumenten. Ab Znuny Version 7.0 ist diese Funktionalität teilweise bereits im Standard-Framework enthalten, wobei dieses Paket zusätzliche Konfigurationsmöglichkeiten bietet.",{"systems":19431,"dependencies":19436},[19432,19434],{"system_id":6368,"supported_versions":19433},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":19435},[6370],[],[19438,19441,19444],{"title":19439,"description":19440},"Ticket-Anhang-Download","Ermöglicht den Download aller Anhänge eines gesamten Tickets in einem einzigen ZIP-Archiv direkt aus dem Ticket-Menü.",{"title":19442,"description":19443},"Artikel-Anhang-Download","Fügt eine Option in das Artikel-Menü ein, um nur die Anhänge eines spezifischen Artikels gesammelt herunterzuladen.",{"title":19445,"description":19446},"Konfigurierbare ZIP-Struktur","Die Dateinamen im ZIP-Archiv können konfiguriert werden, um eine bessere Zuordnung zu ermöglichen.",[19448],{"source":6733,"source_url":19449,"items":19450},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments\u002Fissues",[19451,19454],{"title":19452,"url":19453,"state":7022},"Download all attachments from ticket menu does not work if article has no attachments","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments\u002Fissues\u002F11",{"title":7960,"url":19455,"state":7022},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments\u002Fissues\u002F10",{"screenshots":19457},[],{},{"is_free":6462,"payment_models":19460},[],[],[],"packages\u002Fznuny-4otrs-downloadallattachments",[19465,19468,19471],{"name":19466,"system_id":6368,"description":19467},"Frontend::Module###AgentTicketDownloadAllAttachments","Registriert das Frontend-Modul für den Download-Prozess.",{"name":19469,"system_id":6368,"description":19470},"Ticket::Frontend::MenuModule###001-DownloadAllAttachments","Konfiguriert den Link im Ticket-Menü zum Herunterladen aller Ticket-Anhänge.",{"name":19472,"system_id":6368,"description":19473},"Ticket::Frontend::PreMenuModule###990-DownloadAllAttachments","Ermöglicht den Download aus der Ticket-Übersicht heraus.",{"package_type":6417,"repository_url":19475,"latest_version":16589,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"dvbgz1sxx85OkNEp6Isu1rbttcB_2OCzflkTambD4OM",{"id":19479,"basic_info":19480,"compatibility":19486,"extension":9,"features":19491,"issues":19504,"media":19505,"meta":19507,"metrics":19511,"organization_id":6404,"pricing_and_payment":19512,"related_packages":19514,"reviews":19515,"seo_and_faqs":19516,"stem":19520,"sysconfig":19521,"technical_details":19525,"ui_configuration":13,"uuid":19527,"__hash__":19528},"packages\u002Fpackages\u002Fznuny-auto-replies-to-all-email-recipients.json",{"title":19481,"slug":19482,"summary":19483,"categories":19484,"full_description":19485},"Auto-Replies to All Email Recipients","znuny-auto-replies-to-all-email-recipients","Erweitert das automatische Antwortsystem, um Antworten an alle Empfänger (einschließlich CC) einer eingehenden E-Mail zu senden.",[508,1946,785,1111,6332,4262],"Standardmäßig sendet Znuny automatische Antworten nur an den Absender einer E-Mail. Dieses Add-on schließt diese Lücke, indem es das Auto-Response-System auf alle Empfänger der eingehenden E-Mail ausweitet. Es führt neue Auto-Response-Typen ein – „to all“-Varianten jedes Standardtyps: auto reply to all, auto reject to all, auto follow up to all, auto reply\u002Fnew ticket to all und auto remove to all. Diese werden genauso konfiguriert wie Standard-Auto-Antworten und über die bestehende Auto-Antwort-Verwaltung den Queues zugewiesen. Das „to all“-Verhalten wird nur aktiviert, wenn mindestens zwei Adressen in den To- und Cc-Headern vorhanden sind, sodass E-Mails mit nur einem Absender weiterhin wie gewohnt verarbeitet werden. Alle Standard-Schutzmaßnahmen von Znuny (Loop-Schutz, Systemadressfilterung) bleiben für jeden Empfänger einzeln wirksam.",{"systems":19487,"dependencies":19490},[19488],{"system_id":6368,"supported_versions":19489},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],[],[19492,19495,19498,19501],{"title":19493,"description":19494},"Antworten an alle Empfänger","Sendet automatische Bestätigungen an alle ursprünglichen Empfänger (To und Cc).",{"title":19496,"description":19497},"Neue Auto-Response-Typen","Führt neue Antworttypen wie 'auto reply to all' und 'auto follow up to all' ein.",{"title":19499,"description":19500},"Steuerung auf Queue-Ebene","Ermöglicht die präzise Steuerung, welche Queues das erweiterte Verhalten nutzen.",{"title":19502,"description":19503},"Sicherheitsmechanismen","Berücksichtigt Loop-Schutz, Systemadressfilter und SendNoAutoResponseRegExp.",[],{"screenshots":19506},[],{"calls_to_action":19508},[19509],{"type":6398,"text":6399,"url":19510,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fznuny-auto-replies-to-all-email-recipients",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":19513},[],[],[],{"meta_title":19517,"meta_description":19518,"faqs":19519},"Znuny Auto-Replies to All Email Recipients | Open ITSM Hub","Extends the automatic acknowledgement system to send responses to all recipients (including those in CC) of an incoming email, rather than just the original sender. Respects all standard Znuny safeguards.",[],"packages\u002Fznuny-auto-replies-to-all-email-recipients",[19522],{"name":19523,"system_id":6368,"description":19524,"default":6590},"SendToAllTo","Steuert, ob 'An'-Empfänger neben 'Cc'-Empfängern in die automatische Antwort einbezogen werden.",{"package_type":6417,"repository_url":19510,"license":19526,"latest_version":6786},"Proprietary (Available with Support)","cd66ee4f-d8c3-4007-af3e-a9677f0ff288","x6hX0ct10X8nCPX_ccARcsSJB6f2G0r4gMptlxX8oKE",{"id":19530,"basic_info":19531,"compatibility":19537,"extension":9,"features":19542,"issues":19552,"media":19562,"meta":19564,"metrics":13,"organization_id":6404,"pricing_and_payment":19565,"related_packages":19567,"reviews":19568,"seo_and_faqs":13,"stem":19569,"sysconfig":19570,"technical_details":19580,"ui_configuration":19582,"uuid":13,"__hash__":19583},"packages\u002Fpackages\u002Fznuny-containerhelper.json",{"title":19532,"slug":19533,"summary":19534,"categories":19535,"full_description":19536},"Znuny-ContainerHelper","znuny-containerhelper","Hilfspaket zur Optimierung von Znuny für den Betrieb in Container-Umgebungen (Docker\u002FKubernetes).",[1777,1250,2906,991,2481,1738,93,5284],"Znuny-ContainerHelper ist ein essentielles Add-on für den Betrieb von Znuny in modernen Container-Infrastrukturen wie Docker oder Kubernetes. Es erweitert das System um Funktionen, die speziell für flüchtige Umgebungen entwickelt wurden. Dazu gehört die Möglichkeit, Konfigurationen dynamisch über Umgebungsvariablen zu setzen, anstatt statische Dateien zu bearbeiten. Zudem bietet es dedizierte Health-Check-Mechanismen (z. B. via `Maint::Container::HealthCheck`), mit denen Orchestrierungstools den Zustand der Anwendung, der Datenbankverbindung und der Hintergrundprozesse (Daemon) zuverlässig prüfen können. Das Paket verbessert zudem die Log-Ausgabe für eine effiziente Verarbeitung durch Container-Runtimes.",{"systems":19538,"dependencies":19541},[19539],{"system_id":6368,"supported_versions":19540},[6370,6371,6372,6373,6374,6552,6376],[],[19543,19546,19549],{"title":19544,"description":19545},"Umgebungsvariablen-Unterstützung","Ermöglicht die Konfiguration von Znuny-Parametern über Umgebungsvariablen, was ideal für Docker- und Kubernetes-Deployments ist.",{"title":19547,"description":19548},"Health-Check-Funktionen","Stellt Konsolenbefehle und Endpunkte für Health-Checks zur Verfügung, um den Status der Datenbank, des Daemons und des Suchindex zu überwachen.",{"title":19550,"description":19551},"Container-Logging","Optimiert die Protokollierung für Container-Umgebungen, um eine bessere Integration in zentrale Logging-Systeme zu ermöglichen.",[19553],{"source":6733,"source_url":19554,"items":19555},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper\u002Fissues",[19556,19559],{"title":19557,"url":19558,"state":7022},"Add health check for search index","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper\u002Fissues\u002F5",{"title":19560,"url":19561,"state":6738},"Support for secrets via files","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper\u002Fissues\u002F8",{"screenshots":19563},[],{},{"is_free":6462,"payment_models":19566},[],[],[],"packages\u002Fznuny-containerhelper",[19571,19574,19577],{"name":19572,"system_id":6368,"description":19573},"Container::HealthCheck::Token","Token zur Absicherung des Health-Check-Endpunkts.",{"name":19575,"system_id":6368,"description":19576},"Container::HealthCheck::CheckDatabase","Aktiviert die Prüfung der Datenbankverbindung während des Health-Checks.",{"name":19578,"system_id":6368,"description":19579},"Container::HealthCheck::CheckDaemon","Prüft den Status des Znuny-Daemons im Health-Check.",{"package_type":6417,"repository_url":19581,"latest_version":6637,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"AF7pf42SpdrIwuf9T9f4XPQB1ftRRCOc8RArO86xdMM",{"id":19585,"basic_info":19586,"compatibility":19592,"extension":9,"features":19599,"issues":19608,"media":19609,"meta":19611,"metrics":13,"organization_id":13,"pricing_and_payment":19612,"related_packages":19614,"reviews":19615,"seo_and_faqs":13,"stem":19616,"sysconfig":19617,"technical_details":19624,"ui_configuration":19626,"uuid":13,"__hash__":19627},"packages\u002Fpackages\u002Fznuny-discord-notification.json",{"title":19587,"slug":19588,"summary":19589,"categories":19590,"full_description":19591},"Znuny-Discord-Notification","znuny-discord-notification","Ermöglicht den Versand von Znuny-Ticket-Benachrichtigungen an Discord-Kanäle über Webhooks.",[1758,3602,6115,825,1111,2697],"Znuny-Discord-Notification ist eine Erweiterung für Znuny und OTRS CE, die den Versand automatisierter Ticket-Benachrichtigungen an Discord-Kanäle ermöglicht. Durch die Nutzung von Discord-Webhooks kann das System Updates über Ticket-Erstellungen, Statusänderungen oder andere Ereignisse direkt in eine Chat-Umgebung posten, was die Reaktionszeiten und Sichtbarkeit im Team verbessert. Das Modul ist vollständig ereignisgesteuert und lässt sich flexibel an die Bedürfnisse der Organisation anpassen.",{"systems":19593,"dependencies":19598},[19594,19596],{"system_id":6368,"supported_versions":19595},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6511,"supported_versions":19597},[6503],[],[19600,19603,19606],{"title":19601,"description":19602},"Discord-Webhook-Unterstützung","Senden Sie Nachrichten über Webhooks an beliebige Discord-Kanäle.",{"title":19604,"description":19605},"Ereignisbasierte Auslöser","Konfigurieren Sie Benachrichtigungen für spezifische Ticket-Ereignisse wie Erstellen, Aktualisieren oder Schließen.",{"title":15783,"description":19607},"Einfache Konfiguration von Webhook-URLs und Proxy-Einstellungen über die Znuny-Admin-Oberfläche.",[],{"screenshots":19610},[],{},{"is_free":6462,"payment_models":19613},[],[],[],"packages\u002Fznuny-discord-notification",[19618,19621],{"name":19619,"system_id":6368,"description":19620},"Discord::WebhookURL","Die URL des Discord-Webhooks.",{"name":19622,"system_id":6368,"description":19623},"Discord::Proxy","Proxy-Server für die Discord-Kommunikation.",{"package_type":6417,"repository_url":19625,"license":6638,"latest_version":7923},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FZnuny-Discord-Notification",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"KwQvasonwZsiXsVOhFtnoGDIwBruGhzKIT9YRiei8dk",{"id":19629,"basic_info":19630,"compatibility":19636,"extension":9,"features":19645,"issues":19654,"media":19661,"meta":19663,"metrics":13,"organization_id":4035,"pricing_and_payment":19667,"related_packages":19669,"reviews":19670,"seo_and_faqs":13,"stem":19671,"sysconfig":19672,"technical_details":19673,"ui_configuration":19676,"uuid":13,"__hash__":19677},"packages\u002Fpackages\u002Fznuny-extensions.json",{"title":19631,"slug":19632,"summary":19633,"categories":19634,"full_description":19635},"Perl-Services Znuny & OTOBO Extensions","znuny-extensions","Professionelle Erweiterungen und Anpassungen für Znuny, OTOBO und OTRS Community Edition.",[2072,4035,63,4262,3163,5936],"Perl-Services (Renée Bäcker) bietet eine umfangreiche Auswahl an professionellen Erweiterungen für Znuny, OTOBO und die OTRS Community Edition an. Diese Module sind darauf ausgelegt, die Effizienz von Helpdesk-Workflows zu steigern, die Benutzeroberfläche zu optimieren und komplexe Geschäftsprozesse abzubilden. Das Portfolio umfasst sowohl kostenlose Open-Source-Pakete als auch kommerzielle 'Pro'-Add-ons, die Funktionen wie Checklisten, Vorlagen, erweiterte Suchfunktionen und Datenbank-Integrationen bereitstellen.",{"systems":19637,"dependencies":19644},[19638,19640,19642],{"system_id":6368,"supported_versions":19639},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6432,"supported_versions":19641},[6714,6653,6654],{"system_id":6511,"supported_versions":19643},[6370],[],[19646,19649,19651],{"title":19647,"description":19648},"Ticket-Checkliste","Ermöglicht das Erstellen und Verwalten von Aufgabenlisten direkt innerhalb eines Tickets.",{"title":12218,"description":19650},"Ermöglicht das Schließen von Tickets mit einem einzigen Klick unter Verwendung vordefinierter Texte und Status.",{"title":19652,"description":19653},"Erweiterte Anhänge","Erweiterte Verwaltung, Vorschau und Wiederverwendung von Ticket-Anhängen.",[19655],{"source":6733,"source_url":19656,"items":19657},"https:\u002F\u002Fgithub.com\u002Freneeb?tab=repositories",[19658],{"title":19659,"url":19660},"General Issue Tracker for Perl-Services OPMs","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-TicketChecklist\u002Fissues",{"screenshots":19662},[],{"calls_to_action":19664},[19665],{"type":6398,"text":8282,"url":19666,"is_internal":6401},"https:\u002F\u002Fwww.perl-services.de\u002Fticketsystems",{"is_free":6401,"payment_models":19668},[],[],[],"packages\u002Fznuny-extensions",[],{"package_type":6417,"repository_url":19674,"license":19675},"https:\u002F\u002Fgithub.com\u002Freneeb","AGPL-3.0 \u002F Commercial",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"BHR_JhQTQCMl6EnJITchBhKLdLvDMoEC7kp6wCBSDfI",{"id":19679,"basic_info":19680,"compatibility":19686,"extension":9,"features":19693,"issues":19703,"media":19704,"meta":19706,"metrics":13,"organization_id":13761,"pricing_and_payment":19707,"related_packages":19709,"reviews":19711,"seo_and_faqs":13,"stem":19712,"sysconfig":19713,"technical_details":19714,"ui_configuration":19716,"uuid":13,"__hash__":19717},"packages\u002Fpackages\u002Fznuny-features-lts-otrs-ce-add-additional-field-for-customer-user-profile.json",{"title":19681,"slug":19682,"summary":19683,"categories":19684,"full_description":19685},"Znuny \u002F OTRS CE - Add Additional Field For Customer User Profile (Guide)","znuny-features-lts-otrs-ce-add-additional-field-for-customer-user-profile","Anleitung und Code-Snippets zum Hinzufügen benutzerdefinierter Felder zu Kundenbenutzerprofilen in Znuny und OTRS CE.",[1487,1856,1190,5777,5946,93],"Diese Ressource bietet eine umfassende Anleitung und Code-Beispiele für Administratoren von Znuny (LTS und Features) sowie OTRS Community Edition. Sie beschreibt den Prozess der Erweiterung des Kundenbenutzer-Datenbankschemas und des Mappings in der `Config.pm`, um zusätzliche Attribute (Dynamic Fields) zu integrieren. Dies ermöglicht es, spezifische Kundeninformationen in der Agenten- und Kundenschnittstelle anzuzeigen und zu verwalten, ohne auf komplexe Drittanbieter-Module angewiesen zu sein. Die Anleitung deckt sowohl die Konfiguration der Datenbank-Backends als auch die notwendigen Anpassungen in der Systemkonfiguration (SysConfig) ab.",{"systems":19687,"dependencies":19692},[19688,19690],{"system_id":6368,"supported_versions":19689},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":19691},[6370],[],[19694,19697,19700],{"title":19695,"description":19696},"Manuelle Schema-Erweiterung","Detaillierte Anleitung zur Erweiterung des Kundenbenutzer-Mappings in der OTRS\u002FZnuny-Datenbank.",{"title":19698,"description":19699},"Config.pm Integration","Bereitstellung von Code-Snippets für die Kernel\u002FConfig.pm zur Integration zusätzlicher Attribute.",{"title":19701,"description":19702},"Unterstützung für dynamische Felder","Anleitung zur Nutzung von dynamischen Feldern als Kundenbenutzer-Attribute in verschiedenen Ansichten.",[],{"screenshots":19705},[],{},{"is_free":6462,"payment_models":19708},[],[19710],"znuny4otrs-customerviewdynamicfields",[],"packages\u002Fznuny-features-lts-otrs-ce-add-additional-field-for-customer-user-profile",[],{"package_type":6452,"repository_url":19715,"license":6487},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FZnuny-Features-LTS-OTRS-CE-Add-Additional-Field-For-Customer-User-Profile",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"HXpurp2_tvIYQMfry48yLSBEywTLI2IHWb1Ju6HC1dU",{"id":19719,"basic_info":19720,"compatibility":19726,"extension":9,"features":19731,"issues":19743,"media":19749,"meta":19751,"metrics":13,"organization_id":6404,"pricing_and_payment":19752,"related_packages":19754,"reviews":19755,"seo_and_faqs":13,"stem":19756,"sysconfig":19757,"technical_details":19768,"ui_configuration":19770,"uuid":13,"__hash__":19771},"packages\u002Fpackages\u002Fznuny-primarysecondary.json",{"title":19721,"slug":19722,"summary":19723,"categories":19724,"full_description":19725},"Znuny-PrimarySecondary","znuny-primarysecondary","Verknüpfen Sie mehrere Tickets ähnlicher Art mit einem Primärticket und bearbeiten Sie diese gemeinsam.",[4202,5501,3143,686,527,6164,1111],"Dieses Add-on führt eine Primär\u002FSekundär-Beziehung für Tickets ein (ehemals bekannt als Master\u002FSlave). Es ist besonders nützlich bei Major Incidents oder Massenanfragen, bei denen viele Benutzer dasselbe Problem melden. Durch das Markieren eines Tickets als 'Primär' und anderer als 'Sekundär' können Agenten die Kommunikation und Lösung von einem zentralen Punkt aus verwalten. Aktionen am Primärticket, wie das Hinzufügen von Notizen oder Statusänderungen, werden automatisch auf die Sekundärtickets synchronisiert. Wenn das Primärticket geschlossen wird, können alle Sekundärtickets automatisch mit einem vordefinierten Status und einer Notiz geschlossen werden, was den manuellen Aufwand erheblich reduziert.",{"systems":19727,"dependencies":19730},[19728],{"system_id":6368,"supported_versions":19729},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],[],[19732,19735,19738,19741],{"title":19733,"description":19734},"Primär\u002FSekundär-Verknüpfung","Ermöglicht das Verknüpfen mehrerer Tickets mit einem Hauptticket (Primärticket).",{"title":19736,"description":19737},"Synchronisierte Kommunikation","Notizen und Artikel am Primärticket können automatisch auf alle Sekundärtickets übertragen werden.",{"title":19739,"description":19740},"Automatisches Schließen","Beim Schließen des Primärtickets werden alle verknüpften Sekundärtickets automatisch mit geschlossen.",{"title":14737,"description":19742},"Konfigurieren Sie, welche Status für Sekundärtickets nach der Lösung des Primärtickets gesetzt werden.",[19744],{"source":6733,"source_url":19745,"items":19746},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrimarySecondary\u002Fissues",[19747],{"title":19748,"url":9802,"state":7022,"number":2698},"Bug - Ticket misconfiguration after adding AccountedTime",{"screenshots":19750},[],{},{"is_free":6462,"payment_models":19753},[],[],[],"packages\u002Fznuny-primarysecondary",[19758,19762,19765],{"name":19759,"system_id":6368,"description":19760,"default":19761},"PrimarySecondary::LinkType","Definiert den Link-Typ, der für die Primär\u002FSekundär-Beziehung verwendet wird.","ParentChild",{"name":19763,"system_id":6368,"description":19764,"default":6590},"PrimarySecondary::CloseSecondaryTickets","Aktiviert das automatische Schließen von Sekundärtickets, wenn das Primärticket geschlossen wird.",{"name":19766,"system_id":6368,"description":19767,"default":17624},"PrimarySecondary::SecondaryTicketState","Der Status, der für Sekundärtickets gesetzt wird, wenn das Primärticket geschlossen wird.",{"package_type":6417,"repository_url":19769,"latest_version":6599,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrimarySecondary",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"PyRP0ePsXxx-krDc_FyA7-Ci8DyxzInfYgJQ4ykCdak",{"id":19773,"basic_info":19774,"compatibility":19780,"extension":9,"features":19785,"issues":19798,"media":19804,"meta":19806,"metrics":13,"organization_id":6404,"pricing_and_payment":19807,"related_packages":19809,"reviews":19810,"seo_and_faqs":13,"stem":19811,"sysconfig":19812,"technical_details":19824,"ui_configuration":19826,"uuid":13,"__hash__":19827},"packages\u002Fpackages\u002Fznuny-prometheusexporter.json",{"title":19775,"slug":19776,"summary":19777,"categories":19778,"full_description":19779},"Znuny-PrometheusExporter","znuny-prometheusexporter","Prometheus-Exporter für Znuny zur Überwachung von Ticket-Anzahlen, Queue-Statistiken und Systemstatus in Echtzeit.",[4291,3390,3292,2442,3640,4548],"Das Znuny-PrometheusExporter Add-on ermöglicht die nahtlose Integration von Znuny in moderne Monitoring-Stacks wie Prometheus und Grafana. Es stellt einen dedizierten HTTP-Endpunkt bereit, der wichtige ITSM-Kennzahlen im Prometheus-Format exportiert. Administratoren können so Echtzeit-Dashboards erstellen, um Ticket-Volumina, Queue-Auslastungen, Eskalationen und die Systemperformance zu überwachen, ohne direkt auf die Datenbank zugreifen zu müssen. Dies verbessert die Beobachtbarkeit des Helpdesks und ermöglicht proaktives Alerting bei SLA-Verletzungen oder ungewöhnlichen Ticket-Anstiegen.",{"systems":19781,"dependencies":19784},[19782],{"system_id":6368,"supported_versions":19783},[6370,6371,6372,6373,6374,6552,6376,6377],[],[19786,19789,19792,19795],{"title":19787,"description":19788},"Ticket-Metriken","Stellt Metriken für Ticket-Anzahlen bereit, gruppiert nach Status, Queue und Priorität.",{"title":19790,"description":19791},"Eskalations-Monitoring","Überwacht SLA-Einhaltung und Eskalationsstatus in Echtzeit.",{"title":19793,"description":19794},"Sitzungs-Statistiken","Verfolgt aktive Agenten-Sitzungen zur Analyse der Systemauslastung.",{"title":19796,"description":19797},"Sichere Authentifizierung","Sichert den Metrik-Endpunkt durch einen konfigurierbaren Authentifizierungs-Token ab.",[19799],{"source":6733,"source_url":19800,"items":19801},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrometheusExporter\u002Fissues",[19802],{"title":19803,"url":19800,"state":6738},"Add more metrics for process management",{"screenshots":19805},[],{},{"is_free":6462,"payment_models":19808},[],[],[],"packages\u002Fznuny-prometheusexporter",[19813,19817,19821],{"name":19814,"system_id":6368,"description":19815,"default":19816},"PrometheusExporter::Path","Definiert den URL-Pfad, unter dem der Metrik-Endpunkt erreichbar ist.","\u002Fmetrics",{"name":19818,"system_id":6368,"description":19819,"default":19820},"PrometheusExporter::AuthToken","Ein Token zur Authentifizierung von Prometheus-Scrape-Anfragen für erhöhte Sicherheit.","(leer)",{"name":19822,"system_id":6368,"description":19823,"default":8352},"Frontend::Module###PublicPrometheusExporter","Aktiviert oder deaktiviert den öffentlichen Zugriff auf den Prometheus-Endpunkt.",{"package_type":6417,"repository_url":19825,"latest_version":8964,"license":8037},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrometheusExporter",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"rGW-hSnmIbH3Mw4UiOy0BtUQ-fBFjuN3fTjLUO2t0O4",{"id":19829,"basic_info":19830,"compatibility":19836,"extension":9,"features":19843,"issues":19852,"media":19858,"meta":19860,"metrics":13,"organization_id":13,"pricing_and_payment":19861,"related_packages":19863,"reviews":19864,"seo_and_faqs":13,"stem":19865,"sysconfig":19866,"technical_details":19870,"ui_configuration":19873,"uuid":13,"__hash__":19874},"packages\u002Fpackages\u002Fznuny-quickdelete.json",{"title":19831,"slug":19832,"summary":19833,"categories":19834,"full_description":19835},"Znuny-QuickDelete","znuny-quickdelete","Fügt eine 'Schnelllöschen'-Aktion zum Ticket-Zoom-Menü hinzu, um Tickets effizienter zu entfernen.",[5511,4417,153],"Znuny-QuickDelete ist eine Erweiterung für Znuny und OTRS Community Edition, die den Prozess des Ticket-Löschens für Agenten optimiert. Anstatt den Standard-Löschdialog über mehrere Klicks aufzurufen, fügt dieses Paket einen direkten 'Schnelllöschen'-Link in das Ticket-Menü ein. Dies ist besonders nützlich für Helpdesks, die regelmäßig Test-Tickets, Spam oder Duplikate entfernen müssen. Die Funktion kann über die Systemkonfiguration feinjustiert werden, um sicherzustellen, dass nur autorisierte Agenten Tickets löschen können.",{"systems":19837,"dependencies":19842},[19838,19840],{"system_id":6368,"supported_versions":19839},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":19841},[6370],[],[19844,19847,19850],{"title":19845,"description":19846},"Schnelllöschen-Aktion","Fügt eine Schaltfläche 'Schnelllöschen' direkt in die Aktionsleiste der Ticket-Zoom-Ansicht ein.",{"title":19848,"description":19849},"Effizienter Workflow","Ermöglicht das Löschen von Tickets mit minimalen Schritten, optional ohne zusätzliche Bestätigungsdialoge.",{"title":14581,"description":19851},"Der Zugriff auf die Löschfunktion kann über die Systemkonfiguration basierend auf Gruppen oder Rollen eingeschränkt werden.",[19853],{"source":6733,"source_url":19854,"items":19855},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz\u002FZnuny-QuickDelete\u002Fissues",[19856],{"title":19857,"url":19854,"state":6738},"Check for Znuny 7.3 compatibility",{"screenshots":19859},[],{},{"is_free":6462,"payment_models":19862},[],[],[],"packages\u002Fznuny-quickdelete",[19867],{"name":19868,"system_id":6368,"description":19869,"default":6590},"Ticket::Frontend::MenuModule###400-QuickDelete","Aktiviert oder deaktiviert das Schnelllöschen-Modul im Ticket-Zoom-Menü.",{"package_type":6417,"repository_url":19871,"latest_version":19872,"license":6487},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz\u002FZnuny-QuickDelete","7.3.0",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"lmgNWTp5-Q3iGVYm2WQwfo3QQn6gIUuloMI5kOt7CHQ",{"id":19876,"basic_info":19877,"compatibility":19883,"extension":9,"features":19888,"issues":19899,"media":19912,"meta":19914,"metrics":13,"organization_id":6368,"pricing_and_payment":19915,"related_packages":19917,"reviews":19918,"seo_and_faqs":13,"stem":19919,"sysconfig":19920,"technical_details":19930,"ui_configuration":19933,"uuid":13,"__hash__":19934},"packages\u002Fpackages\u002Fznuny-search.json",{"title":19878,"slug":19879,"summary":19880,"categories":19881,"full_description":19882},"Znuny-Search","znuny-search","Eine Hochleistungs-Such-API für Znuny, die externe Suchmaschinen wie Elasticsearch nutzt.",[1896,274,4016,4766,1698],"Znuny-Search ist ein modernisiertes Such-Framework für Znuny, das die herkömmliche SQL-basierte Suche durch eine leistungsstarke API ersetzt. Es unterstützt externe Suchmaschinen (primär Elasticsearch 7+), um schnellere und komplexere Abfragen über Tickets, Artikel und dynamische Felder hinweg zu ermöglichen. Das Modul ist als reines Backend-Modul konzipiert und dient als Basis für Frontends wie Znuny-SearchFrontend oder eigene Integrationen. Es erfordert das CPAN-Modul Search::Elasticsearch.",{"systems":19884,"dependencies":19887},[19885],{"system_id":6368,"supported_versions":19886},[6508,6509,6786,8377,8378],[],[19889,19891,19894,19897],{"title":15263,"description":19890},"Unterstützung für Elasticsearch 7+ für Hochgeschwindigkeits-Indizierung und -Abfrage.",{"title":19892,"description":19893},"Multi-Objekt-Indizierung","Indiziert Tickets, Artikel, Historie und dynamische Felder.",{"title":19895,"description":19896},"Erweiterbare API","Entwickler können eigene Objekte zum Suchindex hinzufügen.",{"title":8616,"description":19898},"Deutliche Performance-Verbesserungen gegenüber der Standard-SQL-Volltextsuche.",[19900],{"source":6733,"source_url":19901,"items":19902},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues",[19903,19906,19909],{"title":19904,"url":19905,"state":6738,"number":1669},"Wrong DynamicField type in ES","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues\u002F5",{"title":19907,"url":19908,"state":6738,"number":2698},"Bug - Elasticsearch - IndexQueueDataProcess error","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues\u002F4",{"title":19910,"url":19911,"state":6738,"number":4868},"Disable indexing of attachments","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues\u002F2",{"screenshots":19913},[],{},{"is_free":6462,"payment_models":19916},[],[],[],"packages\u002Fznuny-search",[19921,19924,19927],{"name":19922,"system_id":6368,"description":19923},"ZnunySearch::Active","Aktiviert oder deaktiviert die Znuny-Search-Funktionalität.",{"name":19925,"system_id":6368,"description":19926},"ZnunySearch::IndexPrefix","Präfix für die in Elasticsearch erstellten Indizes.",{"name":19928,"system_id":6368,"description":19929},"ZnunySearch::Elasticsearch::Hosts","Konfiguration der Elasticsearch-Hosts (z. B. localhost:9200).",{"package_type":6417,"repository_url":19931,"latest_version":19932,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search","7.0.2",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"AIU740QVjpXzV6MoGSOocX2FvsrpJ1t75whwX0QI-9M",{"id":19936,"basic_info":19937,"compatibility":19943,"extension":9,"features":19950,"issues":19963,"media":19964,"meta":19966,"metrics":13,"organization_id":6404,"pricing_and_payment":19967,"related_packages":19969,"reviews":19970,"seo_and_faqs":13,"stem":19976,"sysconfig":19977,"technical_details":19978,"ui_configuration":19980,"uuid":13,"__hash__":19981},"packages\u002Fpackages\u002Fznuny-sublime.json",{"title":19938,"slug":19939,"summary":19940,"categories":19941,"full_description":19942},"Znuny-Sublime","znuny-sublime","Ein Sublime Text-Plugin mit Snippets, Vervollständigungen und Build-Systemen zur Optimierung der Entwicklung für Znuny und OTRS.",[1698,5215,2587,6322,5036,3808],"Znuny-Sublime ist ein umfassendes Entwicklungs-Toolkit für Sublime Text (Version 2, 3 und 4). Es wurde speziell entwickelt, um die Erstellung von Erweiterungen für Znuny und OTRS zu beschleunigen. Das Plugin bietet spezialisierte Snippets für die gängigsten Framework-Klassen, automatisiert mühsame Aufgaben wie das Erstellen von SOPM-Dateilisten und bietet ein integriertes Build-System für OPM-Pakete. Entwickler können zudem Framework-Dateien direkt von GitHub abrufen, wobei Copyright-Hinweise und Origin-Tags automatisch hinzugefügt werden.",{"systems":19944,"dependencies":19949},[19945,19947],{"system_id":6368,"supported_versions":19946},[6503,6504,6505,6506,6507,6508,6509,6786,8377,8378],{"system_id":6511,"supported_versions":19948},[6503],[],[19951,19954,19957,19960],{"title":19952,"description":19953},"Code-Snippets","Umfangreiche Snippets für Perl (Kernel::System), XML (Konfiguration\u002FSOPM), JavaScript und Template Toolkit (.tt).",{"title":19955,"description":19956},"SOPM-Automatisierung","Generiert automatisch Dateilisten für SOPM-Dateien und erstellt das ObjectDependencies-Array basierend auf dem Code.",{"title":19958,"description":19959},"OPM Build-System","Integriertes Build-System, um Erweiterungen direkt aus dem Editor in .opm-Dateien zu paketieren.",{"title":19961,"description":19962},"GitHub-Integration","Live-Abruf von Framework- oder Add-on-Dateien aus spezifischen GitHub-Branches direkt in das Projekt.",[],{"screenshots":19965},[],{},{"is_free":6462,"payment_models":19968},[],[],[19971],{"quote":19972,"role":19973,"source_label":19974,"source_url":19975},"Znuny (Znuny-Sublime) ist ein Sublime Text Plugin, das hilft, die Znuny-Entwicklung weniger schmerzhaft zu machen.","Vendor \u002F Developer","GitHub README","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Sublime","packages\u002Fznuny-sublime",[],{"package_type":6452,"repository_url":19975,"latest_version":19979,"license":6487},"1.0.7",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"6gT1p93y91GVHtFzyVdZECCzTPtFYOdia7hb4tOVKlA",{"id":19983,"basic_info":19984,"compatibility":19990,"extension":9,"features":19995,"issues":20002,"media":20003,"meta":20005,"metrics":13,"organization_id":6404,"pricing_and_payment":20006,"related_packages":20008,"reviews":20009,"seo_and_faqs":13,"stem":20010,"sysconfig":20011,"technical_details":20012,"ui_configuration":20014,"uuid":13,"__hash__":20015},"packages\u002Fpackages\u002Fznuny4otrs-attachmentmultiupload.json",{"title":19985,"slug":19986,"summary":19987,"categories":19988,"full_description":19989},"Znuny4OTRS-AttachmentMultiUpload","znuny4otrs-attachmentmultiupload","Ermöglicht den gleichzeitigen Upload mehrerer Anhänge in modernen HTML5-Browsern.",[450,5916,2530,3439,5936,1886],"Dieses Add-on für OTRS 5 und die OTRS Community Edition 5 erweitert die Standard-Anhangsfunktion. Anstatt Dateien einzeln auswählen zu müssen, können Benutzer mehrere Dateien gleichzeitig über den Browser-Dateidialog auswählen und hochladen. Dies beschleunigt die Ticketbearbeitung erheblich, wenn viele Dokumente angehängt werden müssen. Hinweis: Für OTRS 6 und Znuny 6.0+ ist dieses Paket nicht erforderlich, da eine vergleichbare Funktion bereits im Standardumfang enthalten ist.",{"systems":19991,"dependencies":19994},[19992],{"system_id":6511,"supported_versions":19993},[6916],[],[19996,19999],{"title":19997,"description":19998},"Mehrfach-Upload","Ermöglicht die Auswahl und den gleichzeitigen Upload mehrerer Dateien im Anhangs-Dialog.",{"title":20000,"description":20001},"HTML5-Unterstützung","Nutzt moderne HTML5-Browserfunktionen für eine verbesserte Benutzererfahrung.",[],{"screenshots":20004},[],{},{"is_free":6462,"payment_models":20007},[],[11822],[],"packages\u002Fznuny4otrs-attachmentmultiupload",[],{"package_type":6417,"repository_url":20013,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-AttachmentMultiUpload",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"PRK6HiH34kDOGJ2CG7OfPvvEw20wcn6nRJtZGxI3p1g",{"id":20017,"basic_info":20018,"compatibility":20024,"extension":9,"features":20031,"issues":20038,"media":20045,"meta":20047,"metrics":13,"organization_id":6404,"pricing_and_payment":20048,"related_packages":20050,"reviews":20051,"seo_and_faqs":13,"stem":20052,"sysconfig":20053,"technical_details":20061,"ui_configuration":20063,"uuid":13,"__hash__":20064},"packages\u002Fpackages\u002Fznuny4otrs-cisearch.json",{"title":20019,"slug":20020,"summary":20021,"categories":20022,"full_description":20023},"Znuny4OTRS-CISearch","znuny4otrs-cisearch","Fügt ein zusätzliches Suchfeld für Configuration Items (CIs) in der Toolbar hinzu.",[2767,1021,883,4766,5738,5936],"Znuny4OTRS-CISearch ist eine Erweiterung für das OTRS\u002FZnuny ITSM-Modul. Es optimiert den Workflow für Agenten, indem es ein dediziertes Suchfeld für Configuration Items (CIs) in der globalen Toolbar bereitstellt. Anstatt über das ITSM-Menü zur CI-Suche navigieren zu müssen, können Agenten CIs direkt über den Namen oder die CI-Nummer von jedem Bildschirm aus finden. Dies ist besonders nützlich in Umgebungen mit umfangreichen Asset-Datenbanken (CMDB). Das Paket ist für die Framework-Versionen 6.x konzipiert.",{"systems":20025,"dependencies":20030},[20026,20028],{"system_id":6368,"supported_versions":20027},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":20029},[6370],[],[20032,20035],{"title":20033,"description":20034},"Toolbar-Suchfeld","Fügt ein Suchfeld direkt in die obere Toolbar des Agenten-Interfaces ein, um schnellen Zugriff auf die CI-Suche zu ermöglichen.",{"title":20036,"description":20037},"CI-Klassen Filterung","Ermöglicht die Konfiguration, welche CI-Klassen standardmäßig durchsucht werden sollen.",[20039],{"source":6733,"source_url":20040,"items":20041},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CISearch\u002Fissues",[20042],{"title":20043,"url":20044,"state":7022},"Search for CI name with spaces not working","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CISearch\u002Fissues\u002F1",{"screenshots":20046},[],{},{"is_free":6462,"payment_models":20049},[],[],[],"packages\u002Fznuny4otrs-cisearch",[20054,20058],{"name":20055,"system_id":6368,"description":20056,"default":20057},"Frontend::ToolBar###110-CISearch","Definiert die Position und das Modul für das Toolbar-Suchfeld.","110-CISearch",{"name":20059,"system_id":6368,"description":20060},"CISearch::SearchClass","Bestimmt die CI-Klassen, die in der Schnellsuche berücksichtigt werden.",{"package_type":6417,"repository_url":20062,"latest_version":6537,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CISearch",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"qmcYb6s3EOMNdQZ99xzd8VPydOQYNMUTaxqNrjCGkGA",{"id":20066,"basic_info":20067,"compatibility":20073,"extension":9,"features":20080,"issues":20090,"media":20095,"meta":20097,"metrics":13,"organization_id":6404,"pricing_and_payment":20098,"related_packages":20100,"reviews":20101,"seo_and_faqs":13,"stem":20102,"sysconfig":20103,"technical_details":20110,"ui_configuration":20112,"uuid":13,"__hash__":20113},"packages\u002Fpackages\u002Fznuny4otrs-cti.json",{"title":20068,"slug":20069,"summary":20070,"categories":20071,"full_description":20072},"Znuny4OTRS-CTI","znuny4otrs-cti","Ermöglicht URL-basierte CTI zur automatischen Kunden- oder Ticket-Identifikation bei eingehenden Anrufen.",[1357,5342,6055,2686,765,1111,2697],"Dieses Paket integriert Ihr Telefonsystem in Znuny oder OTRS. Bei eingehenden Anrufen wird die Telefon-Ticket-Maske mit den entsprechenden Kundendaten (identifiziert durch die Anrufer-ID) automatisch angezeigt. Es unterstützt die Modifikation der Anrufer-ID mittels regulärer Ausdrücke und ermöglicht die Verlinkung auf verschiedene Masken wie das Customer Information Center über den URL-Parameter 'Screen'. Die Telefonnummer wird automatisch als suchbares Attribut in der Kundensuche sichergestellt.",{"systems":20074,"dependencies":20079},[20075,20077],{"system_id":6368,"supported_versions":20076},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20078},[6370],[],[20081,20084,20087],{"title":20082,"description":20083},"URL-basierte CTI","Aktionen über eine einfache URL von Ihrem CTI-Client auslösen (z. B. AgentTicketPhoneCTI).",{"title":20085,"description":20086},"CallerID-Mapping","Verwenden Sie reguläre Ausdrücke, um eingehende Telefonnummern zu bereinigen oder zuzuordnen.",{"title":20088,"description":20089},"Maskenauswahl","Definieren Sie, welche Maske geöffnet werden soll (z. B. Ticket-Erstellung oder Kunden-Informationszentrum).",[20091],{"source":6733,"source_url":20092,"items":20093},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CTI\u002Fissues",[20094],{"title":7251,"url":20092},{"screenshots":20096},[],{},{"is_free":6462,"payment_models":20099},[],[11822],[],"packages\u002Fznuny4otrs-cti",[20104,20107],{"name":20105,"system_id":6368,"description":20106},"CTI::RegExp","Regulärer Ausdruck zur Bearbeitung der CallerID.",{"name":20108,"system_id":6368,"description":20109},"CTI::Action","Standard-Aktion, die beim CTI-Aufruf ausgeführt wird.",{"package_type":6417,"repository_url":20111,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CTI",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"PF6TsRKKzIT1RkcfvaBzx9_my51mICbXxWOBqAAz1Vs",{"id":20115,"basic_info":20116,"compatibility":20122,"extension":9,"features":20129,"issues":20144,"media":20154,"meta":20156,"metrics":13,"organization_id":6404,"pricing_and_payment":20157,"related_packages":20159,"reviews":20160,"seo_and_faqs":13,"stem":20166,"sysconfig":20167,"technical_details":20176,"ui_configuration":20177,"uuid":13,"__hash__":20178},"packages\u002Fpackages\u002Fznuny4otrs-customermap.json",{"title":20117,"slug":20118,"summary":20119,"categories":20120,"full_description":20121},"Znuny4OTRS-CustomerMap","znuny4otrs-customermap","Visualisiert Kundenstandorte auf einer Dashboard-Karte mittels Google Maps, basierend auf der Ticket-Historie und Adressdaten.",[2422,1547,2372,1507,3173,1668,4548],"Das Znuny4OTRS-CustomerMap Add-on integriert Google Maps in das Znuny- oder OTRS-Dashboard. Es ermöglicht Service-Teams, die geografische Verteilung ihrer Kunden und Ticket-Aktivitäten auf einen Blick zu erfassen. Das System nutzt die in den Kundenbenutzer- oder Firmenprofilen hinterlegten Adressdaten (Straße, Stadt, Land), um Koordinaten zu generieren und diese als Markierungen auf der Karte darzustellen. Besonders nützlich ist die farbliche Unterscheidung zwischen Kunden mit und ohne offene Tickets, was die Priorisierung und Routenplanung für den Außendienst erleichtert. Neben dem Dashboard-Widget steht eine erweiterte Vollbildansicht zur Verfügung.",{"systems":20123,"dependencies":20128},[20124,20126],{"system_id":6511,"supported_versions":20125},[6503],{"system_id":6368,"supported_versions":20127},[6503,6504,6505,6506,6507,6508,6509,6786],[],[20130,20132,20135,20138,20141],{"title":7586,"description":20131},"Zeigt Kundenstandorte direkt im Dashboard auf einer interaktiven Karte an.",{"title":20133,"description":20134},"Adressbasierte Visualisierung","Verwendet Adressdaten (Straße, Stadt, Land) aus der Kundendatenbank zur Geolokalisierung.",{"title":20136,"description":20137},"Status-Farbcodierung","Kunden mit offenen Tickets können zur besseren Übersicht farblich hervorgehoben werden.",{"title":20139,"description":20140},"Vollbild-Karte","Bietet eine dedizierte Vollbild-Kartenansicht für eine detailliertere Analyse.",{"title":20142,"description":20143},"Geokodierungs-CLI","Ein Konsolenbefehl ermöglicht die effiziente Geokodierung des gesamten Kundenstamms im Hintergrund.",[20145],{"source":6733,"source_url":20146,"items":20147},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap\u002Fissues",[20148,20151],{"title":20149,"url":20150,"state":6738,"number":7962},"Map not loading in some browser versions","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap\u002Fissues\u002F12",{"title":20152,"url":20153,"state":7022,"number":10818},"Update Google Maps API compatibility","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap\u002Fissues\u002F10",{"screenshots":20155},[],{},{"is_free":6462,"payment_models":20158},[],[11822],[20161],{"quote":20162,"role":20163,"source_label":20164,"source_url":20165},"Mit der Google Maps-Integration können Sie alle Kunden auf einer Karte sehen, die jemals ein Ticket hatten.","Vendor Description","Znuny GitHub README","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap","packages\u002Fznuny4otrs-customermap",[20168,20172],{"name":20169,"system_id":6368,"description":20170,"default":20171},"DashboardBackend###0001-CustomerMap","Konfiguriert die URL für den Map-Provider inklusive des API-Keys.","https:\u002F\u002Fmaps.googleapis.com\u002Fmaps\u002Fapi\u002Fjs?v=3&key=MyGoogleMapsAPIKEY",{"name":20173,"system_id":6368,"description":20174,"default":20175},"CustomerMap::AddressField::Street","Bestimmt das Feld in der Kunden-Map, das für die Straße verwendet wird.","UserStreet",{"package_type":6417,"repository_url":20165,"latest_version":7990,"license":6862},{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Bj7dPqQcR88OjoDP4qOSxCx6p18ef9mhqFc94w6LSKU",{"id":20180,"basic_info":20181,"compatibility":20186,"extension":9,"features":20193,"issues":20203,"media":20208,"meta":20210,"metrics":13,"organization_id":6404,"pricing_and_payment":20211,"related_packages":20213,"reviews":20215,"seo_and_faqs":13,"stem":20216,"sysconfig":20217,"technical_details":20221,"ui_configuration":20223,"uuid":13,"__hash__":20224},"packages\u002Fpackages\u002Fznuny4otrs-customerviewdynamicfields.json",{"title":20182,"slug":19710,"summary":20183,"categories":20184,"full_description":20185},"Znuny-CustomerViewDynamicFields","Ermöglicht die Anzeige und Bearbeitung von Dynamischen Feldern im Agenten-Dialog zum Setzen oder Ändern des Ticket-Kunden (AgentTicketCustomer).",[1856,1447,133,5826,2767,5511],"Dieses Add-on für Znuny und OTRS Community Edition erweitert den Standard-Dialog zur Kundenzuweisung (AgentTicketCustomer). Normalerweise können in diesem Dialog nur Basis-Kundeninformationen eingesehen werden. Mit diesem Paket können Administratoren spezifische Dynamische Felder konfigurieren, die im Dialog angezeigt und vom Agenten direkt bearbeitet werden können. Dies ist besonders nützlich, wenn kundenbezogene Zusatzdaten während der Ticketbearbeitung oder bei einem Kundenwechsel aktualisiert werden müssen, ohne den Dialog verlassen zu müssen.",{"systems":20187,"dependencies":20192},[20188,20190],{"system_id":6368,"supported_versions":20189},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20191},[6370],[],[20194,20197,20200],{"title":20195,"description":20196},"Anzeige Dynamischer Felder","Ermöglicht die Anzeige von Dynamischen Feldern im Dialog zur Kundenzuweisung (AgentTicketCustomer).",{"title":20198,"description":20199},"Bearbeitung im Kundendialog","Erlaubt das Bearbeiten von Dynamischen Feldern direkt beim Setzen oder Ändern des Ticket-Kunden.",{"title":20201,"description":20202},"SysConfig-Steuerung","Die anzuzeigenden Felder können flexibel über die Systemkonfiguration (SysConfig) festgelegt werden.",[20204],{"source":6733,"source_url":20205,"items":20206},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerViewDynamicFields\u002Fissues",[20207],{"title":7251,"url":20205},{"screenshots":20209},[],{},{"is_free":6462,"payment_models":20212},[],[20214],"znuny4otrs-advanceddynamicfields",[],"packages\u002Fznuny4otrs-customerviewdynamicfields",[20218],{"name":20219,"system_id":6368,"description":20220,"default":8352},"Ticket::Frontend::AgentTicketCustomer###DynamicField","Bestimmt, welche Dynamischen Felder im AgentTicketCustomer-Dialog angezeigt werden sollen.",{"package_type":6417,"repository_url":20222,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerViewDynamicFields",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"j4sUrDacG1ZGaoqivKPGX_4ugqWIEKS4UNORqVh1P9A",{"id":20226,"basic_info":20227,"compatibility":20233,"extension":9,"features":20240,"issues":20249,"media":20255,"meta":20257,"metrics":13,"organization_id":6404,"pricing_and_payment":20258,"related_packages":20260,"reviews":20261,"seo_and_faqs":13,"stem":20267,"sysconfig":20268,"technical_details":20272,"ui_configuration":20274,"uuid":13,"__hash__":20275},"packages\u002Fpackages\u002Fznuny4otrs-customprioritycolor.json",{"title":20228,"slug":20229,"summary":20230,"categories":20231,"full_description":20232},"Znuny4OTRS-CustomPriorityColor","znuny4otrs-customprioritycolor","Ermöglicht die Anpassung von Ticket-Prioritätsfarben über die SysConfig ohne CSS-Änderungen.",[5826,4212,1081,5561,5995,1668],"Das Add-on Znuny4OTRS-CustomPriorityColor bietet Administratoren eine komfortable Möglichkeit, die farbliche Kennzeichnung von Ticket-Prioritäten zu verwalten. In Standard-Installationen von OTRS oder Znuny (Versionen vor 7.0) erfordert die Änderung von Prioritätsfarben oft manuelle Eingriffe in CSS-Dateien. Mit dieser Erweiterung können Farben (Hex-Codes) für jede Priorität einfach über die SysConfig-Oberfläche definiert werden. Dies verbessert die Übersichtlichkeit für Agenten, da wichtige Tickets durch Signalfarben sofort ins Auge fallen. Hinweis: Ab Znuny 7.0 ist eine ähnliche Funktionalität teilweise im Standardumfang enthalten.",{"systems":20234,"dependencies":20239},[20235,20237],{"system_id":6368,"supported_versions":20236},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":20238},[6916,6370],[],[20241,20243,20246],{"title":15783,"description":20242},"Ermöglicht die Definition von Hex-Farbcodes für jede Ticket-Priorität direkt in der Systemkonfiguration.",{"title":20244,"description":20245},"Visuelle Hervorhebung","Die konfigurierten Farben werden automatisch in Ticket-Übersichten (Dashboard, Queue-Ansicht) und in der Ticket-Zoom-Ansicht angewendet.",{"title":20247,"description":20248},"Keine CSS-Anpassung erforderlich","Keine manuellen Änderungen an CSS-Dateien auf dem Server notwendig, was Updates und Wartung erleichtert.",[20250],{"source":6733,"source_url":20251,"items":20252},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomPriorityColor\u002Fissues",[20253],{"title":20254,"url":20251,"state":7022},"Priority colors not showing in some views",{"screenshots":20256},[],{},{"is_free":6462,"payment_models":20259},[],[11822,20214],[20262],{"quote":20263,"role":8886,"context":20264,"source_label":10830,"source_url":20265,"date":20266},"Ich habe das CSS-Basteln aufgegeben und Znuny4OTRS-CustomPriorityColor installiert, und alles funktioniert einwandfrei.","User feedback on the Znuny community forum regarding priority color customization.","https:\u002F\u002Fforums.otterhub.org\u002Fviewtopic.php?t=42193","2021-05-26","packages\u002Fznuny4otrs-customprioritycolor",[20269],{"name":20270,"system_id":6368,"description":20271,"default":12269},"Ticket::Frontend::CustomPriorityColor","Definiert die Farben für die Prioritäten in der Ticket-Übersicht und im Zoom. Schlüssel ist der Prioritätsname, Wert ist der Hex-Farbcode.",{"package_type":6417,"repository_url":20273,"latest_version":8705,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomPriorityColor",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"tB4feVCqVcRsU8t5qqk71e6Z5iFdp4Poa1mryg8m53E",{"id":20277,"basic_info":20278,"compatibility":20284,"extension":9,"features":20291,"issues":20300,"media":20301,"meta":20303,"metrics":13,"organization_id":6404,"pricing_and_payment":20304,"related_packages":20306,"reviews":20307,"seo_and_faqs":13,"stem":20308,"sysconfig":20309,"technical_details":20313,"ui_configuration":20315,"uuid":13,"__hash__":20316},"packages\u002Fpackages\u002Fznuny4otrs-enablefaqrichtext.json",{"title":20279,"slug":20280,"summary":20281,"categories":20282,"full_description":20283},"Znuny4OTRS-EnableFAQRichText","znuny4otrs-enablefaqrichtext","Ermöglicht Rich-Text-Bearbeitung für FAQ-Artikel, auch wenn Rich-Text global deaktiviert ist.",[2142,4618,2876,1876,6214,2152],"Dieses Add-on ermöglicht die Verwendung des Rich-Text-Editors speziell für FAQ-Artikel, unabhängig von der globalen Einstellung 'Frontend::RichText'. Im Standard von Znuny und OTRS Community Edition deaktiviert das Abschalten der globalen Rich-Text-Unterstützung den Editor für alle Module, einschließlich des FAQ-Moduls. Dieses Paket überschreibt dieses Verhalten und erlaubt es, formatierte Wissensdatenbank-Einträge zu pflegen, während der Rest des Systems (z. B. Ticket-Notizen oder Antworten) im Nur-Text-Format verbleibt. Dies ist besonders nützlich für Organisationen, die aus Performance- oder Kompatibilitätsgründen auf globalen Rich-Text verzichten, aber dennoch ansprechende Dokumentationen benötigen.",{"systems":20285,"dependencies":20290},[20286,20288],{"system_id":6368,"supported_versions":20287},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20289},[6370],[],[20292,20295,20298],{"title":20293,"description":20294},"Rich-Text für FAQ","Ermöglicht die Nutzung des WYSIWYG-Editors für FAQ-Artikel zur Erstellung formatierter Inhalte.",{"title":20296,"description":20297},"Unabhängig von globalen Einstellungen","Der Editor kann für FAQs aktiviert werden, auch wenn er systemweit (global) deaktiviert ist.",{"title":15783,"description":20299},"Die Funktion lässt sich einfach über die Systemkonfiguration (SysConfig) steuern.",[],{"screenshots":20302},[],{},{"is_free":6462,"payment_models":20305},[],[11822],[],"packages\u002Fznuny4otrs-enablefaqrichtext",[20310],{"name":20311,"system_id":6368,"description":20312,"default":6590},"FAQ::Frontend::EnableRichText","Aktiviert oder deaktiviert die Rich-Text-Unterstützung speziell für das FAQ-Modul.",{"package_type":6417,"repository_url":20314,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EnableFAQRichText",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"j2tnMwl_p5PhjA4TTP7r99mHifBcgJa8Hoj_wCcfh2c",{"id":20318,"basic_info":20319,"compatibility":20325,"extension":9,"features":20332,"issues":20341,"media":20350,"meta":20352,"metrics":13,"organization_id":6404,"pricing_and_payment":20353,"related_packages":20355,"reviews":20356,"seo_and_faqs":13,"stem":20357,"sysconfig":20358,"technical_details":20366,"ui_configuration":20368,"uuid":13,"__hash__":20369},"packages\u002Fpackages\u002Fznuny4otrs-escalationsuspend.json",{"title":20320,"slug":20321,"summary":20322,"categories":20323,"full_description":20324},"Znuny4OTRS-EscalationSuspend","znuny4otrs-escalationsuspend","Ermöglicht das Pausieren von Ticket-Eskalationen basierend auf bestimmten Ticket-Status, um SLA-Timer anzuhalten.",[2014,4956,5571,527,6153,6164,4976],"Dieses Add-on ermöglicht die Definition von Ticket-Status, die die Eskalation eines Tickets pausieren. Dies ist besonders nützlich für Status wie „Warten auf Erinnerung“ oder „Warten auf Extern“, bei denen die SLA-Zeit nicht auf die Antwort- oder Lösungszeit des Agenten angerechnet werden soll. Sobald das Ticket den pausierten Status verlässt, läuft der Eskalations-Timer weiter. Es integriert sich nahtlos in die Standard-Eskalationslogik von Znuny und OTRS Community Edition. Das Paket ist für die Znuny 6.x LTS-Serie sowie die aktuelle Znuny 7.x-Generation verfügbar.",{"systems":20326,"dependencies":20331},[20327,20329],{"system_id":6368,"supported_versions":20328},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20330},[6370],[],[20333,20336,20339],{"title":20334,"description":20335},"Statusbasierte Pausierung","Definieren Sie spezifische Ticket-Status (z. B. „Warten auf Extern“), die die SLA-Uhr anhalten.",{"title":20337,"description":20338},"Automatische Fortsetzung","Eskalations-Timer laufen automatisch weiter, sobald das Ticket den pausierten Status verlässt.",{"title":15783,"description":20340},"Einfache Verwaltung der pausierten Status über die Znuny\u002FOTRS Systemkonfiguration.",[20342],{"source":6733,"source_url":20343,"items":20344},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend\u002Fissues",[20345,20348],{"title":20346,"url":20347,"state":6738,"number":10818},"Feature request: support for multiple calendars","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend\u002Fissues\u002F10",{"title":14685,"url":20349,"state":7022,"number":7962},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend\u002Fissues\u002F12",{"screenshots":20351},[],{},{"is_free":6462,"payment_models":20354},[],[11822],[],"packages\u002Fznuny4otrs-escalationsuspend",[20359,20363],{"name":20360,"system_id":6368,"description":20361,"default":20362},"EscalationSuspend::State","Definiert die Status, in denen die Eskalation pausiert werden soll.","pending reminder, pending auto close+, pending auto close-",{"name":20364,"system_id":6368,"description":20365,"default":8352},"EscalationSuspend::CancelEscalation","Wenn aktiviert, werden bestehende Eskalationen beim Eintritt in einen pausierten Status abgebrochen.",{"package_type":6417,"repository_url":20367,"latest_version":6599,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend",{"is_featured":6462,"layout_template":6489,"show_author_badge":6401},"wgkDZWt3lTqFCxKUIix3_5_cMErXOoaGhsH6r6y0I9c",{"id":20371,"basic_info":20372,"compatibility":20378,"extension":9,"features":20385,"issues":20394,"media":20400,"meta":20402,"metrics":13,"organization_id":6404,"pricing_and_payment":20403,"related_packages":20405,"reviews":20406,"seo_and_faqs":13,"stem":20407,"sysconfig":20408,"technical_details":20415,"ui_configuration":20418,"uuid":13,"__hash__":20419},"packages\u002Fpackages\u002Fznuny4otrs-externalurljump.json",{"title":20373,"slug":20374,"summary":20375,"categories":20376,"full_description":20377},"Znuny-ExternalURLJump","znuny4otrs-externalurljump","Fügt konfigurierbare externe Links zu den Navigationsleisten der Agenten- und Customer-Interfaces hinzu.",[3504,2122,5816,133,1437,5936,93],"Dieses Add-on für Znuny und OTRS ermöglicht es Administratoren, die Navigationsleisten des Agenten- und Kunden-Interfaces um externe Links zu erweitern. Dies ist besonders nützlich, um einen schnellen Zugriff auf Drittanbieter-Tools, interne Dokumentationen oder andere webbasierte Ressourcen direkt aus dem Ticket-System heraus zu ermöglichen. Die Einrichtung erfolgt über die Systemkonfiguration, in der die gewünschten Links einfach als neue Module registriert werden können. Das Paket unterstützt dabei auch die Definition von Ziel-Attributen, sodass Links beispielsweise in einem neuen Browser-Tab geöffnet werden können.",{"systems":20379,"dependencies":20384},[20380,20382],{"system_id":6368,"supported_versions":20381},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20383},[6370],[],[20386,20389,20392],{"title":20387,"description":20388},"Agenten-Navigationslinks","Ermöglicht das Hinzufügen von externen Links direkt in die Hauptnavigationsleiste des Agenten-Interfaces.",{"title":20390,"description":20391},"Kunden-Navigationslinks","Ermöglicht das Hinzufügen von externen Links in die Navigationsleiste des Kunden-Interfaces.",{"title":7494,"description":20393},"Links können mit individuellen Namen, URLs und Ziel-Attributen (z. B. _blank) konfiguriert werden.",[20395],{"source":6733,"source_url":20396,"items":20397},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ExternalURLJump\u002Fissues",[20398],{"title":20399,"url":20396,"state":6738},"No open issues found",{"screenshots":20401},[],{},{"is_free":6462,"payment_models":20404},[],[],[],"packages\u002Fznuny4otrs-externalurljump",[20409,20412],{"name":20410,"system_id":6368,"description":20411},"Znuny-ExternalURLJump###Frontend::Agent::ModuleRegistration","Modulregistrierung für externe Links im Agenten-Interface.",{"name":20413,"system_id":6368,"description":20414},"Znuny-ExternalURLJump###Frontend::Customer::ModuleRegistration","Modulregistrierung für externe Links im Kunden-Interface.",{"package_type":6417,"repository_url":20416,"latest_version":20417,"license":7075},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ExternalURLJump","7.3.3",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"7iRjgVMx8gCknkmQAekcffA-Ok_q9La2f3Y8SnLfpF0",{"id":20421,"basic_info":20422,"compatibility":20428,"extension":9,"features":20435,"issues":20442,"media":20453,"meta":20455,"metrics":13,"organization_id":6404,"pricing_and_payment":20456,"related_packages":20458,"reviews":20459,"seo_and_faqs":13,"stem":20460,"sysconfig":20461,"technical_details":20468,"ui_configuration":20470,"uuid":13,"__hash__":20471},"packages\u002Fpackages\u002Fznuny4otrs-giarticlesend.json",{"title":20423,"slug":20424,"summary":20425,"categories":20426,"full_description":20427},"Znuny4OTRS-GIArticleSend","znuny4otrs-giarticlesend","Ermöglicht den Versand von Artikeln per E-Mail über die Generic Interface Operationen TicketCreate und TicketUpdate. In Znuny 6.1+ bereits im Core enthalten.",[2342,274,1906,5421,527,2697,6164],"Dieses Add-on erweitert das OTRS\u002FZnuny Generic Interface. Standardmäßig erlaubt das Generic Interface das Erstellen oder Aktualisieren von Tickets mit Artikeln, löst jedoch nicht den eigentlichen E-Mail-Versand (MTA) aus. Dieses Paket fügt den Operationen TicketCreate und TicketUpdate eine Konfigurationsoption hinzu, um den Artikel als E-Mail an die Empfänger zu versenden. Hinweis: Diese Funktionalität wurde ab Version 6.1 in den Znuny-Core integriert, weshalb dieses Paket nur für Version 6.0 relevant ist.",{"systems":20429,"dependencies":20434},[20430,20432],{"system_id":6368,"supported_versions":20431},[6503],{"system_id":6511,"supported_versions":20433},[6503],[],[20436,20439],{"title":20437,"description":20438},"E-Mail-Versand via API","Ermöglicht die Nutzung der Option 'SendArticle' in den Generic Interface Operationen TicketCreate und TicketUpdate, um Artikel direkt als E-Mail zu versenden.",{"title":20440,"description":20441},"Nahtlose Integration","Vollständige Integration in die Standard-Ticket-Operationen des Generic Interface für eine nahtlose Automatisierung.",[20443],{"source":6733,"source_url":20444,"items":20445},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend\u002Fissues",[20446,20450],{"title":20447,"url":20448,"state":7022,"number":20449},"Signature outgoing email","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend\u002Fissues\u002F7",7,{"title":20451,"url":20452,"state":7022,"number":6165},"Add support for attachments","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend\u002Fissues\u002F1",{"screenshots":20454},[],{},{"is_free":6462,"payment_models":20457},[],[11822],[],"packages\u002Fznuny4otrs-giarticlesend",[20462,20465],{"name":20463,"system_id":6368,"description":20464,"default":8352},"GenericInterface::Operation::TicketCreate::Config###SendArticle","Aktiviert den E-Mail-Versand für die TicketCreate-Operation im Generic Interface.",{"name":20466,"system_id":6368,"description":20467,"default":8352},"GenericInterface::Operation::TicketUpdate::Config###SendArticle","Aktiviert den E-Mail-Versand für die TicketUpdate-Operation im Generic Interface.",{"package_type":6417,"repository_url":20469,"latest_version":6989,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"gqzIJlFwcl3WPtNHHdtcx8XKvlfipKwpGMJvL9cenVE",{"id":20473,"basic_info":20474,"compatibility":20480,"extension":9,"features":20489,"issues":20501,"media":20507,"meta":20509,"metrics":13,"organization_id":6404,"pricing_and_payment":20510,"related_packages":20512,"reviews":20513,"seo_and_faqs":13,"stem":20514,"sysconfig":20515,"technical_details":20522,"ui_configuration":20524,"uuid":13,"__hash__":20525},"packages\u002Fpackages\u002Fznuny4otrs-markticketseenunseen.json",{"title":20475,"slug":20476,"summary":20477,"categories":20478,"full_description":20479},"Znuny4OTRS-MarkTicketSeenUnseen","znuny4otrs-markticketseenunseen","Ermöglicht Agenten das manuelle Umschalten des 'Gelesen'- oder 'Ungelesen'-Status für ganze Tickets oder einzelne Artikel.",[5511,5826,153,402,6153,6164,5936],"Dieses Paket ergänzt Znuny und OTRS um die Funktionalität, Tickets oder einzelne Artikel manuell als gelesen oder ungelesen zu markieren. Dies ist besonders nützlich für die Workflow-Steuerung, wenn ein Agent ein Ticket zwar geöffnet hat, es aber für sich oder andere später wieder als 'neu' (ungelesen) kennzeichnen möchte. \n\nDie Erweiterung integriert sich nahtlos in das Ticket- und Artikel-Menü sowie in die Sammelaktionen (Bulk Actions). In den Systemeinstellungen kann zudem festgelegt werden, auf welche Ansicht der Agent nach der Aktion weitergeleitet wird. \n\nHinweis: Ab Znuny Version 7.1.1 und OTOBO Version 11 ist diese Funktionalität bereits fest in den Core des Systems integriert, sodass das separate Paket für diese Versionen nicht mehr benötigt wird.",{"systems":20481,"dependencies":20488},[20482,20484,20486],{"system_id":6368,"supported_versions":20483},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":20485},[6370],{"system_id":6432,"supported_versions":20487},[6434],[],[20490,20493,20495,20498],{"title":20491,"description":20492},"Ticket als gelesen\u002Fungelesen markieren","Ermöglicht das manuelle Umschalten des Gelesen-Status für das gesamte Ticket (alle Artikel) über das Ticket-Menü.",{"title":6843,"description":20494},"Bietet einen Link im Artikel-Menü, um einzelne Artikel wieder als ungelesen zu markieren.",{"title":20496,"description":20497},"Sammelaktionen-Unterstützung","Erweitert die Sammelaktion-Ansicht um Optionen, um mehrere selektierte Tickets gleichzeitig als gelesen oder ungelesen zu markieren.",{"title":20499,"description":20500},"Einstellbare Weiterleitung","Konfigurierbare Weiterleitung des Agenten nach dem Markieren eines Tickets.",[20502],{"source":6733,"source_url":20503,"items":20504},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-MarkTicketSeenUnseen\u002Fissues",[20505],{"title":20506,"url":20503},"No open public issues reported on the main repository.",{"screenshots":20508},[],{},{"is_free":6462,"payment_models":20511},[],[20214],[],"packages\u002Fznuny4otrs-markticketseenunseen",[20516,20519],{"name":20517,"system_id":6368,"description":20518,"default":5670},"MarkTicketSeenRedirectDefaultURL","Bestimmt die Standard-URL für die Weiterleitung, nachdem ein Ticket als gelesen markiert wurde.",{"name":20520,"system_id":6368,"description":20521,"default":5670},"MarkTicketUnseenRedirectDefaultURL","Bestimmt die Standard-URL für die Weiterleitung, nachdem ein Ticket als ungelesen markiert wurde.",{"package_type":6417,"repository_url":20523,"latest_version":10745,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-MarkTicketSeenUnseen",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"Qbi-EKjKyek_E5FqfhHZrHUX3wdGwqTH3c_REKfL9_U",{"id":20527,"basic_info":20528,"compatibility":20534,"extension":9,"features":20541,"issues":20548,"media":20549,"meta":20551,"metrics":13,"organization_id":6404,"pricing_and_payment":20552,"related_packages":20554,"reviews":20555,"seo_and_faqs":13,"stem":20556,"sysconfig":20557,"technical_details":20561,"ui_configuration":20563,"uuid":13,"__hash__":20564},"packages\u002Fpackages\u002Fznuny4otrs-outofofficefilter.json",{"title":20529,"slug":20530,"summary":20531,"categories":20532,"full_description":20533},"Znuny4OTRS-OutOfOfficeFilter","znuny4otrs-outofofficefilter","PostMaster-Filter, um Ticket-Statusänderungen durch Abwesenheitsnotizen zu verhindern.",[4153,2192,3887,3759,527,6164,1111],"Dieses Paket verhindert, dass automatische Follow-ups den Ticket-Status ändern. Dies ist besonders nützlich, wenn nach dem Versenden einer E-Mail eine automatische Abwesenheitsnotiz eingeht, die normalerweise ein geschlossenes Ticket wieder öffnen würde. Der Filter identifiziert diese Nachrichten anhand spezifischer Header und stellt sicher, dass der Ticket-Status unverändert bleibt.",{"systems":20535,"dependencies":20540},[20536,20538],{"system_id":6368,"supported_versions":20537},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20539},[6370],[],[20542,20545],{"title":20543,"description":20544},"Statusschutz","Verhindert das Wiedereröffnen von Tickets durch Abwesenheitsnotizen.",{"title":20546,"description":20547},"Header-Analyse","Nutzt Standard-Mail-Header zur Erkennung von automatischen Antworten.",[],{"screenshots":20550},[],{},{"is_free":6462,"payment_models":20553},[],[11822],[],"packages\u002Fznuny4otrs-outofofficefilter",[20558],{"name":20559,"system_id":6368,"description":20560},"PostMaster::Filter###ZnunyOutOfOfficeFilter","Konfiguration für den OutOfOffice PostMaster-Filter.",{"package_type":6417,"repository_url":20562,"latest_version":6599,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-OutOfOfficeFilter",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"-fHxbcUoOpyf-waWkqppuL7x6pXi03maOdEmCtqXDn0",{"id":20566,"basic_info":20567,"compatibility":20573,"extension":9,"features":20580,"issues":20593,"media":20594,"meta":20596,"metrics":13,"organization_id":6404,"pricing_and_payment":20597,"related_packages":20599,"reviews":20600,"seo_and_faqs":13,"stem":20607,"sysconfig":20608,"technical_details":20622,"ui_configuration":20624,"uuid":13,"__hash__":20625},"packages\u002Fpackages\u002Fznuny4otrs-passwordpolicy.json",{"title":20568,"slug":20569,"summary":20570,"categories":20571,"full_description":20572},"Znuny-PasswordPolicy","znuny4otrs-passwordpolicy","Erweiterte Passwortrichtlinien für Agenten und Kunden in Znuny und OTRS.",[3966,4786,4104,498,1141,5946],"Diese Erweiterung erhöht die Sicherheit von Znuny und OTRS durch eine granulare Steuerung der Passwortrichtlinien für Agenten und Kunden. Administratoren können detaillierte Anforderungen an die Passwortkomplexität (Länge, Zeichenklassen) festlegen, Ablaufintervalle für Passwörter definieren und eine Passworthistorie führen, um die Wiederverwendung alter Passwörter zu unterbinden. Zudem bietet das Paket Schutz gegen Brute-Force-Angriffe durch die automatische Sperrung von Benutzerkonten nach einer konfigurierbaren Anzahl von Fehlversuchen. Das Modul ist besonders relevant für Umgebungen mit hohen Compliance-Anforderungen (z. B. CERT, Finanzsektor).",{"systems":20574,"dependencies":20579},[20575,20577],{"system_id":6511,"supported_versions":20576},[6370],{"system_id":6368,"supported_versions":20578},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],[],[20581,20584,20587,20590],{"title":20582,"description":20583},"Passwort-Ablaufintervall","Erzwingt die Änderung des Passworts nach einem konfigurierbaren Zeitraum (z. B. alle 90 Tage).",{"title":20585,"description":20586},"Passworthistorie","Verhindert die Wiederverwendung der letzten X Passwörter.",{"title":20588,"description":20589},"Automatische Kontosperrung","Sperrt den Zugang nach einer festgelegten Anzahl fehlgeschlagener Anmeldeversuche.",{"title":20591,"description":20592},"Komplexitätsanforderungen","Erzwingt Mindestlängen und die Verwendung von Groß-\u002FKleinschreibung, Zahlen oder Sonderzeichen.",[],{"screenshots":20595},[],{},{"is_free":6462,"payment_models":20598},[],[11822],[20601],{"quote":20602,"role":20603,"context":20604,"source_label":9699,"source_url":20605,"date":20606},"Dieses Feature gibt es schon seit den Zeiten der ((OTRS)) Community Edition. Es ermöglicht dem Administrator sicherzustellen, dass lokale Benutzer und Kunden die organisatorischen Passwortrichtlinien einhalten.","Expert","Blog post about security in Znuny.","https:\u002F\u002Fwww.znuny.com\u002Fblog\u002Funlock-unbreakable-security-for-your-service-desk","2023-09-05","packages\u002Fznuny4otrs-passwordpolicy",[20609,20612,20615,20619],{"name":20610,"system_id":6368,"description":20611,"default":8352},"PasswordMaxValidTimeInDays","Maximale Gültigkeitsdauer eines Passworts in Tagen.",{"name":20613,"system_id":6368,"description":20614,"default":8352},"PasswordHistory","Anzahl der gespeicherten alten Passwörter, die nicht wiederverwendet werden dürfen.",{"name":20616,"system_id":6368,"description":20617,"default":20618},"PasswordMinSize","Mindestlänge des Passworts.","8",{"name":20620,"system_id":6368,"description":20621,"default":6590},"PasswordNeedDigit","Erzwingt mindestens eine Ziffer im Passwort.",{"package_type":6417,"repository_url":20623,"latest_version":6599,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-PasswordPolicy",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"esxb7v6tURS2VpAdyFNIaI5JX9QT3dMjRf80_0kgRpA",{"id":20627,"basic_info":20628,"compatibility":20634,"extension":9,"features":20641,"issues":20647,"media":20648,"meta":20650,"metrics":13,"organization_id":6404,"pricing_and_payment":20651,"related_packages":20653,"reviews":20654,"seo_and_faqs":13,"stem":20655,"sysconfig":20656,"technical_details":20660,"ui_configuration":20662,"uuid":13,"__hash__":20663},"packages\u002Fpackages\u002Fznuny4otrs-processtimeunits.json",{"title":20629,"slug":20630,"summary":20631,"categories":20632,"full_description":20633},"Znuny4OTRS-ProcessTimeUnits","znuny4otrs-processtimeunits","Ermöglicht die Erfassung von Zeiteinheiten in Activity-Dialogen des Prozessmanagements, ohne dass ein Artikelfeld vorhanden sein muss.",[4242,5681,6153,527,6342,6164,755],"Im Standard-OTRS\u002FZnuny erfordert die Erfassung von Zeiteinheiten in einem Prozess-Activity-Dialog normalerweise die Erstellung eines Artikels. Dieses Paket bietet eine Möglichkeit, Zeiteinheiten direkt im Activity-Dialog zu erfassen, auch wenn kein Artikel erstellt oder angezeigt wird. Dies ist besonders nützlich für administrative Aufgaben oder Übergänge, bei denen Zeit erfasst werden muss, aber keine Kommunikation (Artikel) erforderlich ist. Das Paket ist vollständig in das Prozessmanagement integriert und erfordert keine manuellen Code-Anpassungen.",{"systems":20635,"dependencies":20640},[20636,20638],{"system_id":6368,"supported_versions":20637},[6370,6371,6372,6373,6374,6375,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20639},[6370],[],[20642,20645],{"title":20643,"description":20644},"Zeiterfassung ohne Artikel","Ermöglicht die Erfassung von Zeiteinheiten in jedem Activity-Dialog des Prozessmanagements.",{"title":15783,"description":20646},"Die Funktion kann global über die Systemkonfiguration aktiviert oder deaktiviert werden.",[],{"screenshots":20649},[],{},{"is_free":6462,"payment_models":20652},[],[11822],[],"packages\u002Fznuny4otrs-processtimeunits",[20657],{"name":20658,"system_id":6368,"description":20659,"default":6590},"ProcessManagement::ActivityDialog::TimeUnits","Aktiviert die Erfassung von Zeiteinheiten in Activity-Dialogen des Prozessmanagements.",{"package_type":6417,"repository_url":20661,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ProcessTimeUnits",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"md5xbcbSmseXfp7ivoNnxG0n_vQVIHZt5LNhcumz_5c",{"id":20665,"basic_info":20666,"compatibility":20672,"extension":9,"features":20679,"issues":20689,"media":20698,"meta":20700,"metrics":13,"organization_id":6404,"pricing_and_payment":20701,"related_packages":20703,"reviews":20704,"seo_and_faqs":13,"stem":20711,"sysconfig":20712,"technical_details":20721,"ui_configuration":20723,"uuid":13,"__hash__":20724},"packages\u002Fpackages\u002Fznuny4otrs-quickclose.json",{"title":20667,"slug":20668,"summary":20669,"categories":20670,"full_description":20671},"Znuny4OTRS-QuickClose \u002F Znuny-QuickClose","znuny4otrs-quickclose","Fügt eine 'Quick Close'-Schaltfläche hinzu, um Tickets sofort mit vordefinierten Einstellungen und optionalen Notizen zu schließen.",[4262,527,6153,4407,6164],"Znuny4OTRS-QuickClose (in Znuny 7 umbenannt in Znuny-QuickClose) ist eine Produktivitätserweiterung, die den Workflow für Agenten erheblich beschleunigt. Anstatt den Standard-Dialog zum Schließen eines Tickets aufzurufen, einen Artikeltyp zu wählen, einen Text einzugeben und den Status manuell zu ändern, ermöglicht dieses Modul das Schließen mit einem einzigen Klick. \\n\\nDie Erweiterung ist hochgradig konfigurierbar: Über die Systemkonfiguration können mehrere Quick-Close-Aktionen definiert werden. Jede Aktion kann einen spezifischen Zielstatus (z. B. 'erfolgreich geschlossen'), eine Priorität und optional einen vordefinierten Artikel (Notiz) enthalten. Die Schaltflächen werden sowohl in der Ticket-Detailansicht (Zoom) als auch in den verschiedenen Listenansichten (Queue-Ansicht, Status-Ansicht) angezeigt. Ab neueren Versionen können auch dynamische Felder direkt über die Quick-Close-Aktion befüllt werden.",{"systems":20673,"dependencies":20678},[20674,20676],{"system_id":6368,"supported_versions":20675},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20677},[6370],[],[20680,20682,20685,20687],{"title":12233,"description":20681},"Ermöglicht das Schließen von Tickets mit einem einzigen Klick direkt aus dem Ticket-Aktionsmenü.",{"title":20683,"description":20684},"Übersichts-Integration","Fügt Quick-Close-Schaltflächen zu den Ticket-Übersichten (S, M, L) hinzu, um Massenbearbeitung zu vermeiden.",{"title":16801,"description":20686},"Administratoren können mehrere Schaltflächen mit unterschiedlichen Status, Prioritäten und Notiztexten definieren.",{"title":6801,"description":20688},"Unterstützt das automatische Setzen von Werten für dynamische Felder beim Schließen.",[20690],{"source":6733,"source_url":20691,"items":20692},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-QuickClose\u002Fissues",[20693,20695],{"title":20694,"url":20691,"state":6738},"QuickClose button not visible in some overviews under specific conditions",{"title":20696,"url":20697,"state":7022},"Fix encoding of German translation file","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-QuickClose\u002Fpulls",{"screenshots":20699},[],{},{"is_free":6462,"payment_models":20702},[],[11822],[20705,20709],{"quote":12259,"role":20706,"context":20707,"source_label":3768,"source_url":20708,"date":12261},"Agent \u002F Admin","Review on OPAR (OPM Package Archive)","http:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FQuickClose",{"quote":12263,"role":20710,"context":20707,"source_label":3768,"source_url":20708,"date":12261},"ITSM Consultant","packages\u002Fznuny4otrs-quickclose",[20713,20716,20718],{"name":20714,"system_id":6368,"description":20715,"default":8352},"QuickClose::Setting###1","Definiert die Konfiguration für die erste Quick-Close-Schaltfläche (Status, Artikeltyp, etc.).",{"name":16837,"system_id":6368,"description":20717,"default":6590},"Aktiviert das Quick-Close-Modul im Ticket-Aktionsmenü.",{"name":20719,"system_id":6368,"description":20720,"default":14599},"QuickClose::ArticleType","Standard-Artikeltyp für Quick-Close-Notizen.",{"package_type":6417,"repository_url":20722,"latest_version":6599,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-QuickClose",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"ZPRZCwc4T2JkPLVMIqqzoB7LJmf5BSfg5kRgj3BvXQg",{"id":20726,"basic_info":20727,"compatibility":20733,"extension":9,"features":20740,"issues":20744,"media":20750,"meta":20752,"metrics":13,"organization_id":6368,"pricing_and_payment":20753,"related_packages":20755,"reviews":20756,"seo_and_faqs":13,"stem":20757,"sysconfig":20758,"technical_details":20763,"ui_configuration":20765,"uuid":13,"__hash__":20766},"packages\u002Fpackages\u002Fznuny4otrs-randomticketnumbergenerator.json",{"title":20728,"slug":20729,"summary":20730,"categories":20731,"full_description":20732},"Znuny4OTRS-RandomTicketNumberGenerator","znuny4otrs-randomticketnumbergenerator","Fügt den Zufalls-Ticketnummern-Generator wieder hinzu, der in OTRS 6 entfernt wurde.",[5551,4457,2332,5511],"Dieses Add-on stellt den 'Random' Ticketnummern-Generator für Znuny und OTRS 6 bereit. In OTRS Version 6 wurde der Zufallsgenerator aus dem Standardumfang entfernt. Dieses Paket stellt diese Funktionalität wieder her und ermöglicht die Erstellung von Tickets mit nicht-sequenziellen Zufalls-IDs (bestehend aus einer 10-stelligen Zufallszahl und der System-ID). Hinweis: Ab Znuny Version 6.3 ist diese Funktionalität bereits fest in das Core-Framework integriert, sodass das Paket für neuere Versionen nicht mehr separat installiert werden muss.",{"systems":20734,"dependencies":20739},[20735,20737],{"system_id":6368,"supported_versions":20736},[6370,6371,6372],{"system_id":6511,"supported_versions":20738},[6370],[],[20741],{"title":20742,"description":20743},"Zufällige Ticketnummern","Ermöglicht die Verwendung von Zufallszahlen für Ticketnummern anstelle von Datum oder Zähler.",[20745],{"source":6733,"source_url":20746,"items":20747},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-RandomTicketNumberGenerator\u002Fissues",[20748],{"title":20749,"url":20746},"No open issues reported on GitHub.",{"screenshots":20751},[],{},{"is_free":6462,"payment_models":20754},[],[],[],"packages\u002Fznuny4otrs-randomticketnumbergenerator",[20759],{"name":20760,"system_id":6368,"description":20761,"default":20762},"Ticket::NumberGenerator","Bestimmt das Modul zur Generierung von Ticketnummern. Setzen Sie dies auf 'Kernel::System::Ticket::Number::Random', um dieses Paket zu nutzen.","Kernel::System::Ticket::Number::DateChecksum",{"package_type":6417,"repository_url":20764,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-RandomTicketNumberGenerator",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"_WwtMdceD38ePlRQCypoAbxtx7yRI21sRoNFoNhsQak",{"id":20768,"basic_info":20769,"compatibility":20774,"extension":9,"features":20781,"issues":20794,"media":20795,"meta":20797,"metrics":13,"organization_id":6404,"pricing_and_payment":20798,"related_packages":20800,"reviews":20801,"seo_and_faqs":13,"stem":20808,"sysconfig":20809,"technical_details":20819,"ui_configuration":20822,"uuid":13,"__hash__":20823},"packages\u002Fpackages\u002Fznuny4otrs-repo.json",{"title":20770,"slug":11822,"summary":20771,"categories":20772,"full_description":20773},"Znuny4OTRS-Repo","Integriert das offizielle Znuny-Paket-Repository in OTRS und Znuny für einfachen Zugriff auf Add-ons.",[3936,4558,54,93],"Das Znuny4OTRS-Repo Paket ist ein essentielles Werkzeug für Administratoren von OTRS 6.0 und Znuny 6.x. Es erweitert den Standard-Paket-Manager um die offiziellen Znuny-Repositorys, wodurch eine Vielzahl von kostenlosen und professionellen Add-ons direkt über die Weboberfläche installiert werden können. \n\nZusätzlich zur Repository-Anbindung bereinigt das Paket die Benutzeroberfläche von OTRS-spezifischen Cloud-Meldungen und unterbindet unnötige ausgehende Netzwerkverbindungen zu Cloud-Diensten, was besonders in abgesicherten Umgebungen von Vorteil ist. Über die SysConfig können zudem API-Keys für private Repositorys hinterlegt werden, um Zugriff auf kundenspezifische Erweiterungen zu erhalten.",{"systems":20775,"dependencies":20780},[20776,20778],{"system_id":6368,"supported_versions":20777},[6503,6504,6505,6506,6507,6508],{"system_id":6511,"supported_versions":20779},[6503],[],[20782,20785,20788,20791],{"title":20783,"description":20784},"Repository-Integration","Ermöglicht die Einbindung von öffentlichen und privaten Znuny-Repositorys direkt in den Paket-Manager.",{"title":20786,"description":20787},"Private Repositorys","Unterstützt den Zugriff auf exklusive Add-ons durch Hinterlegung eines Znuny-API-Keys.",{"title":20789,"description":20790},"System-Bereinigung","Deaktiviert unerwünschte Cloud-Verbindungen und Marketing-Meldungen in OTRS.",{"title":20792,"description":20793},"Paketverifizierung steuern","Ermöglicht die Steuerung der Paketverifizierung, um Warnungen bei fehlender Internetverbindung zu vermeiden.",[],{"screenshots":20796},[],{},{"is_free":6462,"payment_models":20799},[],[20214,20424,20321],[20802],{"quote":20803,"role":20804,"context":20805,"source_label":10830,"source_url":20806,"date":20807},"Die Installation kann problemlos offline durchgeführt werden. [...] Ich sehe nur einen GET-Request, um den Inhalt des öffentlich verfügbaren Repositorys abzurufen.","Maintainer \u002F Expert","Discussion about offline installation and cloud connections.","https:\u002F\u002Fcommunity.znuny.org\u002Fviewtopic.php?t=41541","2021-02-17","packages\u002Fznuny4otrs-repo",[20810,20813,20816],{"name":20811,"system_id":6368,"description":20812,"default":8352},"PackageVerification","Ermöglicht das Deaktivieren der Paketverifizierung, um Warnungen in Offline-Umgebungen zu vermeiden.",{"name":20814,"system_id":6368,"description":20815,"default":12269},"Znuny4OTRSPrivatRepos","Hinterlegung von API-Keys für den Zugriff auf private Znuny-Repositorys.",{"name":20817,"system_id":6368,"description":20818,"default":8352},"Znuny4OTRSRepoDisable","Deaktiviert die ausgehende Kommunikation des Paketmanagers.",{"package_type":6417,"repository_url":20820,"latest_version":20821,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-Repo","6.0.76",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"x8aSg7dIdWZkWHOcxOqCLHKHFZ5JR_Zktzv4MtHq2mM",{"id":20825,"basic_info":20826,"compatibility":20832,"extension":9,"features":20839,"issues":20849,"media":20850,"meta":20852,"metrics":13,"organization_id":6404,"pricing_and_payment":20853,"related_packages":20855,"reviews":20856,"seo_and_faqs":13,"stem":20857,"sysconfig":20858,"technical_details":20865,"ui_configuration":20867,"uuid":13,"__hash__":20868},"packages\u002Fpackages\u002Fznuny4otrs-secondticketcreatescreen.json",{"title":20827,"slug":20828,"summary":20829,"categories":20830,"full_description":20831},"Znuny4OTRS-SecondTicketCreateScreen","znuny4otrs-secondticketcreatescreen","Stellt eine zweite Maske für die Telefon- und E-Mail-Ticketerstellung mit unabhängigen Konfigurationsmöglichkeiten bereit.",[5481,5816,6153,133,6164,1111],"Das Paket Znuny4OTRS-SecondTicketCreateScreen erweitert das System um zusätzliche Oberflächen für die Erstellung von Telefon- und E-Mail-Tickets. Dies ist ideal für Umgebungen, in denen Agenten Tickets für verschiedene Prozesse (z. B. Support vs. Vertrieb) erstellen müssen, die jeweils unterschiedliche Pflichtfelder, Standard-Queues oder Ticket-Typen erfordern. Durch die Trennung können Administratoren die zweite Maske über die Systemkonfiguration völlig unabhängig von der Standardmaske (AgentTicketPhone\u002FAgentTicketEmail) optimieren.",{"systems":20833,"dependencies":20838},[20834,20836],{"system_id":6368,"supported_versions":20835},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":20837},[6370],[],[20840,20843,20846],{"title":20841,"description":20842},"Zweite Telefon-Ticket-Maske","Ermöglicht die Konfiguration einer zusätzlichen Maske für die Erstellung von Telefontickets mit eigenen Standardwerten und Pflichtfeldern.",{"title":20844,"description":20845},"Zweite E-Mail-Ticket-Maske","Stellt eine separate Maske für E-Mail-Tickets bereit, die unabhängig von der Standardmaske angepasst werden kann.",{"title":20847,"description":20848},"Unabhängige Konfiguration","Ermöglicht unterschiedliche ACLs und Pflichtfeld-Konfigurationen für verschiedene Erstellungsszenarien.",[],{"screenshots":20851},[],{},{"is_free":6462,"payment_models":20854},[],[],[],"packages\u002Fznuny4otrs-secondticketcreatescreen",[20859,20862],{"name":20860,"system_id":6368,"description":20861},"Frontend::Module###AgentTicketPhone2","Modul-Registrierung für die zweite Telefon-Ticket-Maske.",{"name":20863,"system_id":6368,"description":20864},"Frontend::Module###AgentTicketEmail2","Modul-Registrierung für die zweite E-Mail-Ticket-Maske.",{"package_type":6417,"repository_url":20866,"latest_version":12166,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SecondTicketCreateScreen",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"1p39190xBKLcX644dkJmYEzVj5VQmX_qXQs-3CFkq6c",{"id":20870,"basic_info":20871,"compatibility":20877,"extension":9,"features":20884,"issues":20891,"media":20892,"meta":20894,"metrics":13,"organization_id":6404,"pricing_and_payment":20895,"related_packages":20897,"reviews":20898,"seo_and_faqs":13,"stem":20899,"sysconfig":20900,"technical_details":20904,"ui_configuration":20906,"uuid":13,"__hash__":20907},"packages\u002Fpackages\u002Fznuny4otrs-sessionmaxidletimepreference.json",{"title":20872,"slug":20873,"summary":20874,"categories":20875,"full_description":20876},"Znuny4OTRS-SessionMaxIdleTimePreference","znuny4otrs-sessionmaxidletimepreference","Ermöglicht Administratoren die Definition individueller Sitzungs-Idle-Timeouts für Agenten, die den globalen Systemstandard überschreiben.",[4897,4786,5956,143,5946],"Diese Erweiterung bietet die Möglichkeit, für jeden Agenten individuell ein spezifisches Sitzungs-Idle-Timeout festzulegen. Während das Standardsystem eine globale Einstellung 'SessionMaxIdleTime' verwendet, führt dieses Paket eine neue Einstellung im Profil des Agenten ein. Dies ist ideal für Umgebungen, in denen unterschiedliche Sicherheitsstufen für verschiedene Benutzer oder Arbeitsstationen erforderlich sind. Das Paket hakt sich in den Session-Management-Prozess ein und prüft beim Login oder bei Aktivität, ob für den Benutzer ein spezifischer Wert hinterlegt wurde.",{"systems":20878,"dependencies":20883},[20879,20881],{"system_id":6511,"supported_versions":20880},[6783,6503],{"system_id":6368,"supported_versions":20882},[6503,6504,6505,6506,6507,6508],[],[20885,20888],{"title":20886,"description":20887},"Individuelles Timeout","Ermöglicht das Überschreiben der globalen SessionMaxIdleTime pro Agent.",{"title":20889,"description":20890},"Integration in Einstellungen","Einfache Konfiguration über das Standard-Menü für Agenten-Einstellungen.",[],{"screenshots":20893},[],{},{"is_free":6462,"payment_models":20896},[],[],[],"packages\u002Fznuny4otrs-sessionmaxidletimepreference",[20901],{"name":20902,"system_id":6368,"description":20903},"PreferencesGroups###SessionMaxIdleTime","Konfiguration für die Einstellung der Sitzungs-Idle-Zeit in den Agenten-Präferenzen.",{"package_type":6417,"repository_url":20905,"latest_version":7361,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SessionMaxIdleTimePreference",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"L43VdCAJPZmdAJVvGd8D0B-EIpZTmIkfS8PPahRwkjA",{"id":20909,"basic_info":20910,"compatibility":20916,"extension":9,"features":20923,"issues":20929,"media":20930,"meta":20932,"metrics":13,"organization_id":6404,"pricing_and_payment":20933,"related_packages":20935,"reviews":20936,"seo_and_faqs":13,"stem":20937,"sysconfig":20938,"technical_details":20942,"ui_configuration":20944,"uuid":13,"__hash__":20945},"packages\u002Fpackages\u002Fznuny4otrs-showpendingtimeifneeded.json",{"title":20911,"slug":20912,"summary":20913,"categories":20914,"full_description":20915},"Znuny4OTRS-ShowPendingTimeIfNeeded","znuny4otrs-showpendingtimeifneeded","Blendet die Auswahl der Wartezeit in der Ticket-Zoom-Ansicht aus, wenn sich das Ticket nicht in einem Wartestatus befindet.",[5671,4006,5995,3907,5846],"Dieses Add-on verbessert die Benutzeroberfläche der Ticket-Zoom-Ansicht in Znuny und OTRS, indem es die Auswahl der Wartezeit dynamisch ein- oder ausblendet. In der Standardkonfiguration wird das Feld für die Wartezeit oft auch dann angezeigt, wenn es für den aktuellen Status des Tickets nicht relevant ist. Dieses Paket stellt sicher, dass das Feld nur dann sichtbar ist, wenn tatsächlich ein Wartestatus aktiv ist oder ausgewählt wird. Dies reduziert unnötige Informationen in der Seitenleiste und beugt Fehlbedienungen durch Agenten vor.",{"systems":20917,"dependencies":20922},[20918,20920],{"system_id":6368,"supported_versions":20919},[6370,6371,6372,6373,6374,6552,6376],{"system_id":6511,"supported_versions":20921},[6370],[],[20924,20927],{"title":20925,"description":20926},"Dynamische Sichtbarkeit","Blendet das Feld für die Wartezeit automatisch aus, wenn der Ticketstatus kein Wartestatus ist.",{"title":20440,"description":20928},"Verwendet einen Output-Filter, um die Benutzeroberfläche ohne manuelle Eingriffe zu optimieren.",[],{"screenshots":20931},[],{},{"is_free":6462,"payment_models":20934},[],[],[],"packages\u002Fznuny4otrs-showpendingtimeifneeded",[20939],{"name":20940,"system_id":6368,"description":20941,"default":6590},"Frontend::Output::FilterElementPost###ShowPendingTimeIfNeeded","Aktiviert den Output-Filter, um die Wartezeit bei Bedarf anzuzeigen.",{"package_type":6417,"repository_url":20943,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ShowPendingTimeIfNeeded",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"vCMShAnnumoKu8sFe1Pw7E9KzRvuksdFANXX9zrvgOY",{"id":20947,"basic_info":20948,"compatibility":20954,"extension":9,"features":20961,"issues":20968,"media":20969,"meta":20971,"metrics":13,"organization_id":6404,"pricing_and_payment":20972,"related_packages":20974,"reviews":20975,"seo_and_faqs":13,"stem":20976,"sysconfig":20977,"technical_details":20981,"ui_configuration":20983,"uuid":13,"__hash__":20984},"packages\u002Fpackages\u002Fznuny4otrs-showticketunlocktime.json",{"title":20949,"slug":20950,"summary":20951,"categories":20952,"full_description":20953},"Znuny4OTRS-ShowTicketUnlockTime","znuny4otrs-showticketunlocktime","Zeigt die verbleibende Zeit bis zur automatischen Freigabe eines Tickets direkt in der Ticket-Zoom-Ansicht für Agenten an.",[5621,5886,5826,133,6342,4877],"Dieses Paket fügt der Ticket-Zoom-Ansicht eine Anzeige hinzu, die Agenten genau anzeigt, wie viel Zeit verbleibt, bevor ein gesperrtes Ticket automatisch vom System freigegeben (entsperrt) wird. Dies ist besonders nützlich in Umgebungen, in denen ein UnlockTimeout konfiguriert ist, da es verhindert, dass Agenten ihren Arbeitsfortschritt an einem Ticket durch eine unerwartete automatische Freigabe verlieren. Die Anzeige erfolgt direkt in der Kopfzeile oder Sidebar des Ticket-Zooms.",{"systems":20955,"dependencies":20960},[20956,20958],{"system_id":6368,"supported_versions":20957},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":20959},[6370],[],[20962,20965],{"title":20963,"description":20964},"Anzeige der verbleibenden Freigabezeit","Zeigt die exakte Zeit oder einen Countdown bis zur automatischen Freigabe des Tickets an.",{"title":20966,"description":20967},"Integration im Ticket-Zoom","Nahtlos in die Standard-Ticketansicht (TicketZoom) für Agenten integriert.",[],{"screenshots":20970},[],{},{"is_free":6462,"payment_models":20973},[],[],[],"packages\u002Fznuny4otrs-showticketunlocktime",[20978],{"name":20979,"system_id":6368,"description":20980,"default":6590},"Ticket::Frontend::AgentTicketZoom###ShowTicketUnlockTime","Zeigt die verbleibende Zeit bis zur automatischen Freigabe eines Tickets im Ticket-Zoom an.",{"package_type":6417,"repository_url":20982,"latest_version":6537,"license":6862},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ShowTicketUnlockTime",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"8UwigO_LDImYvmmRCjtr2fWcQQ68z6cxRAdq94tS3A4",{"id":20986,"basic_info":20987,"compatibility":20993,"extension":9,"features":21000,"issues":21012,"media":21019,"meta":21021,"metrics":13,"organization_id":6404,"pricing_and_payment":21022,"related_packages":21024,"reviews":21025,"seo_and_faqs":13,"stem":21026,"sysconfig":21027,"technical_details":21035,"ui_configuration":21038,"uuid":13,"__hash__":21039},"packages\u002Fpackages\u002Fznuny4otrs-sortbylastcontact.json",{"title":20988,"slug":20989,"summary":20990,"categories":20991,"full_description":20992},"Znuny4OTRS-SortByLastContact","znuny4otrs-sortbylastcontact","Ermöglicht die Sortierung von Tickets in Queue-, Status- und Locked-Ansichten basierend auf dem Zeitpunkt des letzten Kontakts.",[5085,4398,2945,1846,6164,4877],"Dieses Add-on für Znuny und OTRS Community Edition verbessert die Ticket-Übersichten für Agenten. Standardmäßig sortieren diese Ansichten oft nach der Erstellungszeit oder der Priorität. Mit diesem Paket wird ein neues dynamisches Feld 'LastContact' eingeführt, das bei jeder Kommunikation (eingehend oder ausgehend) aktualisiert wird. Agenten können dann ihre Queue-, Status- und Locked-Ansichten nach diesem Feld sortieren, um sicherzustellen, dass Tickets, die am längsten keine Rückmeldung erhalten haben, priorisiert werden können. Das Paket enthält zudem ein Skript zur Nachpflege bestehender Daten.",{"systems":20994,"dependencies":20999},[20995,20997],{"system_id":6368,"supported_versions":20996},[6370,6371,6372,6373,6374,6552],{"system_id":6511,"supported_versions":20998},[6370],[],[21001,21004,21006,21009],{"title":21002,"description":21003},"Dynamisches Feld für letzten Kontakt","Erstellt automatisch ein dynamisches Feld (Standard: 'LastContact'), um den Zeitpunkt des letzten Kontakts zu speichern.",{"title":15736,"description":21005},"Aktualisiert das Zeitstempel-Feld bei jedem ein- oder ausgehenden Artikel (E-Mail, Telefonat, etc.) automatisch.",{"title":21007,"description":21008},"Erweiterte Sortieroptionen","Ermöglicht die Sortierung nach dem letzten Kontakt in den Ansichten QueueView, StatusView und LockedView.",{"title":21010,"description":21011},"Initialisierungs-Skript","Enthält ein Kommandozeilen-Skript, um das Feld für bereits bestehende Tickets initial zu befüllen.",[21013],{"source":6733,"source_url":21014,"items":21015},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SortByLastContact\u002Fissues",[21016],{"title":21017,"url":21018,"state":7022,"number":11678},"Fix: Use correct dynamic field name in sorting logic","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SortByLastContact\u002Fissues\u002F11",{"screenshots":21020},[],{},{"is_free":6462,"payment_models":21023},[],[11822,20214],[],"packages\u002Fznuny4otrs-sortbylastcontact",[21028,21032],{"name":21029,"system_id":6368,"description":21030,"default":21031},"Znuny4OTRS::SortByLastContact::DynamicFieldName","Definiert den Namen des dynamischen Feldes, das für den Zeitstempel des letzten Kontakts verwendet wird.","LastContact",{"name":21033,"system_id":6368,"description":21034,"default":21031},"Ticket::Frontend::AgentTicketQueue###SortBy::Default","Standard-Sortierfeld für die Queue-Ansicht.",{"package_type":6417,"repository_url":21036,"latest_version":6989,"license":21037},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SortByLastContact","GNU Affero General Public License v3.0 (AGPL)",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"hvey6id99TucWWmAb51mZzxsttJly3E2sbSjtVhju48",{"id":21041,"basic_info":21042,"compatibility":21048,"extension":9,"features":21055,"issues":21065,"media":21072,"meta":21074,"metrics":13,"organization_id":6404,"pricing_and_payment":21075,"related_packages":21077,"reviews":21078,"seo_and_faqs":13,"stem":21079,"sysconfig":21080,"technical_details":21085,"ui_configuration":21087,"uuid":13,"__hash__":21088},"packages\u002Fpackages\u002Fznuny4otrs-typeprioritybasedescalation.json",{"title":21043,"slug":21044,"summary":21045,"categories":21046,"full_description":21047},"Znuny-TypePriorityBasedEscalation","znuny4otrs-typeprioritybasedescalation","Ermöglicht Ticket-Eskalationen basierend auf Typ und Priorität statt nur auf Queue oder SLA.",[2014,4956,4212,5591,6153,6164,4877],"Dieses Paket erweitert Znuny um die Möglichkeit, Eskalationszeiten (Reaktionszeit, Updatezeit, Lösungszeit) direkt für Ticket-Typen und Prioritäten festzulegen. Dies bietet eine deutlich höhere Flexibilität im Vergleich zur Standard-Eskalation, die primär auf Queues oder SLAs basiert. Administratoren können diese Attribute bequem über die Standard-Admin-Oberfläche für Typen und Prioritäten pflegen. Die Priorisierung der Eskalationsquellen (z. B. ob der Typ das SLA überschreibt) kann über die Systemkonfiguration angepasst werden.",{"systems":21049,"dependencies":21054},[21050,21052],{"system_id":6368,"supported_versions":21051},[6370,6371,6372,6373,6374,6375,6376,6377,6553,6554],{"system_id":6511,"supported_versions":21053},[6370],[],[21056,21059,21062],{"title":21057,"description":21058},"Typ-basierte Eskalationen","Ermöglicht die Festlegung von Eskalationszeiten (Reaktion, Update, Lösung) direkt für Ticket-Typen.",{"title":21060,"description":21061},"Prioritäts-basierte Eskalationen","Ermöglicht die Festlegung von Eskalationszeiten basierend auf der Ticket-Priorität.",{"title":21063,"description":21064},"Konfigurierbare Suchreihenfolge","Die Reihenfolge, in der das System nach Eskalationsdaten sucht (SLA, Typ, Priorität, Queue), ist frei konfigurierbar.",[21066],{"source":6733,"source_url":21067,"items":21068},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-TypePriorityBasedEscalation\u002Fissues",[21069],{"title":21070,"url":21071,"state":6738,"number":3134},"Bug - Priority Background Color disappears when package is installed","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fissues\u002F561",{"screenshots":21073},[],{},{"is_free":6462,"payment_models":21076},[],[20321],[],"packages\u002Fznuny4otrs-typeprioritybasedescalation",[21081],{"name":21082,"system_id":6368,"description":21083,"default":21084},"Ticket::Escalation::LookupOrder","Definiert die Reihenfolge, in der nach Eskalationsattributen gesucht wird.","Service\u002FSLA, Type, Priority, Queue",{"package_type":6417,"repository_url":21086,"latest_version":6599,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-TypePriorityBasedEscalation",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"zazgCKY3hip1ctX1QK5aUgWznnBZKOUCxsBVrZ21Jyk",{"id":21090,"basic_info":21091,"compatibility":21097,"extension":9,"features":21104,"issues":21108,"media":21109,"meta":21111,"metrics":13,"organization_id":6404,"pricing_and_payment":21112,"related_packages":21114,"reviews":21115,"seo_and_faqs":13,"stem":21116,"sysconfig":21117,"technical_details":21118,"ui_configuration":21120,"uuid":13,"__hash__":21121},"packages\u002Fpackages\u002Fznuny4otrs-zoomarticledetailsexpand.json",{"title":21092,"slug":21093,"summary":21094,"categories":21095,"full_description":21096},"Znuny4OTRS-ZoomArticleDetailsExpand","znuny4otrs-zoomarticledetailsexpand","Erweitert automatisch die Artikeldetails (Absender, Betreff etc.) in der Ticket-Zoom-Ansicht.",[5621,382,5995,133,5936],"Dieses Add-on für Znuny und OTRS CE verbessert die Benutzererfahrung in der Ticket-Zoom-Ansicht. Standardmäßig sind Artikeldetails wie Absender, Empfänger und Betreff oft eingeklappt und müssen manuell durch Klick auf ein Informations-Icon ('i') geöffnet werden. Znuny4OTRS-ZoomArticleDetailsExpand sorgt dafür, dass diese Informationen beim Laden des Artikels sofort sichtbar sind. Dies spart Zeit und Klicks bei der täglichen Ticketbearbeitung. Während Znuny 7 eine ähnliche native Einstellung besitzt, bietet dieses Paket eine robuste Lösung für ältere Versionen und spezifische UI-Anpassungen.",{"systems":21098,"dependencies":21103},[21099,21101],{"system_id":6368,"supported_versions":21100},[6370,6371,6372,6373,6374,6552,6376,6377,6553,6554],{"system_id":6511,"supported_versions":21102},[6370],[],[21105],{"title":21106,"description":21107},"Automatisches Erweitern der Artikeldetails","Zeigt Absender, Empfänger, Betreff und andere Header-Informationen in der Ticket-Zoom-Ansicht standardmäßig an, ohne dass ein Klick auf das 'i'-Icon nötig ist.",[],{"screenshots":21110},[],{},{"is_free":6462,"payment_models":21113},[],[11822],[],"packages\u002Fznuny4otrs-zoomarticledetailsexpand",[],{"package_type":6417,"repository_url":21119,"latest_version":8705,"license":6487},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ZoomArticleDetailsExpand",{"is_featured":6401,"layout_template":6489,"show_author_badge":6401},"D6knUzf0BZrOoR37asSFXTwtXInbYzubOvB6KOZYBtY",{"id":21123,"basic_info":21124,"compatibility":21130,"extension":9,"features":21135,"issues":21145,"media":21150,"meta":21152,"metrics":13,"organization_id":6404,"pricing_and_payment":21153,"related_packages":21155,"reviews":21156,"seo_and_faqs":13,"stem":21157,"sysconfig":21158,"technical_details":21159,"ui_configuration":21162,"uuid":13,"__hash__":21163},"packages\u002Fpackages\u002Fznunyckeditor5-autocomplete-plugin.json",{"title":21125,"slug":21126,"summary":21127,"categories":21128,"full_description":21129},"@znuny\u002Fckeditor5-autocomplete-plugin","znunyckeditor5-autocomplete-plugin","Ein CKEditor 5-Plugin für Znuny, das erweiterbare Autovervollständigungsfunktionen bietet, einschließlich Erwähnungen und HTML-Ersetzungslogik für den Ticket-Editor.",[903,518,4628,3263,2807,1111,1668],"Dieses Paket bietet ein Autocomplete-Plugin für CKEditor 5, das speziell für das Znuny-Ticketsystem entwickelt wurde. Es ermöglicht Entwicklern die Implementierung von Funktionen wie Benutzererwähnungen oder dynamischem Inhaltsersatz innerhalb des Rich-Text-Editors. Es dient als Kernkomponente zur Modernisierung der Kommunikationsschnittstelle in Znuny 7, indem es eine flexible API für verschiedene Datenquellen bereitstellt.",{"systems":21131,"dependencies":21134},[21132],{"system_id":6368,"supported_versions":21133},[6509,6786],[],[21136,21139,21142],{"title":21137,"description":21138},"Autovervollständigungs-Engine","Kernlogik zum Auslösen und Anzeigen von Vorschlägen basierend auf Benutzereingaben.",{"title":21140,"description":21141},"Unterstützung für Erwähnungen","Möglichkeit, Benutzer oder Objekte mit konfigurierbaren Triggern (z. B. 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Es bietet eine automatisierte Suite von Prüfungen, um sicherzustellen, dass der Code den offiziellen Entwicklungsrichtlinien entspricht. Das Tool prüft Perl-Code (via Perl::Tidy), validiert SOPM-Paketbeschreibungen, kontrolliert XML-Systemkonfigurationen und verifiziert Übersetzungsdateien. Es ist ein Standardwerkzeug im Znuny-Ökosystem und wird für alle Beiträge zum Kernprojekt vorausgesetzt. Es kann sowohl manuell über die Kommandozeile als auch automatisiert in CI\u002FCD-Pipelines oder als Git-Hook eingesetzt werden.",{"systems":21173,"dependencies":21178},[21174,21176],{"system_id":6368,"supported_versions":21175},[6503,6504,6505,6506,6507,6508,6509,6786],{"system_id":6511,"supported_versions":21177},[6503],[],[21180,21183,21186,21189,21192],{"title":21181,"description":21182},"Perl Code-Qualität","Prüft Perl-Dateien auf Syntaxfehler und Übereinstimmung mit dem Znuny-Coding-Style unter Verwendung von Perl::Tidy.",{"title":21184,"description":21185},"SOPM Validierung","Validiert .sopm-Dateien auf korrekte Struktur und erforderliche Tags (z. B. 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It provides a unified visual identity for both the agent and customer interfaces, including custom CSS and branding elements.","Ein benutzerdefiniertes Theme und Skin für OTRS (Open Ticket Request System) und Znuny, entwickelt von der Europäischen Umweltagentur (EEA) für das EIONET-Netzwerk. Es bietet eine einheitliche visuelle Identität für die Agenten- und Kundenschnittstellen, einschließlich benutzerdefinierter CSS- und Branding-Elemente.",[21244,21232,5391,21245,21246,21247,21248],"OTRS","Skin","EEA","EIONET","Open Source",{"package_type":6417,"repository_url":21225,"license":6487},"fxRg52bZeo0Xj-OMkZ1TqxJKtJLpCl2Rfw6FoIrGi7k",{"id":21252,"title":21253,"action_url":21254,"compatibility":21255,"currency":6406,"developer":21264,"developer_id":10675,"extension":9,"full_description":21265,"is_free":6462,"media":21266,"meta":21271,"metrics":21272,"price":13,"skin_type":1397,"slug":21273,"stem":21274,"summary":21275,"summary_de":21276,"tags":21277,"technical_details":21283,"__hash__":21287},"skins\u002Fskins\u002Fmodern-skin-customer.json","Modern Skin Customer","https:\u002F\u002Fefflux.de\u002Fen\u002Fadd-ons\u002F5\u002FModern%20Skin%20Customer",{"systems":21256},[21257,21259,21261],{"system_id":6368,"system_name":21232,"supported_versions":21258},[6503,6504,6505,6506,6507,6508],{"system_id":6511,"system_name":21229,"supported_versions":21260},[6503],{"system_id":6432,"system_name":21262,"supported_versions":21263},"OTOBO",[6789,6790],"Efflux GmbH","Give your OTRS\u002FZnuny customer portal a complete facelift. Modern Skin Customer provides a flat, clean design overhaul for the customer-facing interface.",{"screenshots":21267},[21268],{"url":21269,"alt_text":21270,"is_primary":6462},"https:\u002F\u002Flogo.clearbit.com\u002Fefflux.de","Modern Customer Skin Ticket Overview",{},{"total_downloads":6403,"average_rating":1669,"review_count":6165},"modern-skin-customer","skins\u002Fmodern-skin-customer","A modern and flat customer skin for Znuny, OTOBO, and OTRS Community Edition featuring over 1,100 lines of CSS to provide a clean, responsive, and visually updated interface for the customer portal.","Ein modernes und flaches Customer-Skin für Znuny, OTOBO und OTRS Community Edition mit über 1.100 Zeilen CSS für eine saubere, responsive und optisch aktualisierte Benutzeroberfläche des Kundenportals.",[21278,21279,21280,21281,21282],"skin","customer portal","design","responsive","flat design",{"latest_version":6699,"release_date":21284,"license":21285,"package_type":6417,"repository_url":13,"install_instructions":21286},"2020-04-01","Proprietary (Free)","Install via the Efflux Repository in OTRS Package Manager.","sQD8sO4t8Y9jc6Rg-2o-aPSQ8eT_MoSDdJRh5QaWJao",{"id":21289,"title":21290,"action_url":21291,"compatibility":21292,"currency":6406,"developer":21264,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21298,"meta":21300,"metrics":13,"price":13,"skin_type":103,"slug":21301,"stem":21302,"summary":21303,"summary_de":21304,"tags":21305,"technical_details":21309,"__hash__":21310},"skins\u002Fskins\u002Fmodernskin.json","ModernSkin","https:\u002F\u002Fgithub.com\u002Fefflux\u002FModernSkin",{"systems":21293},[21294,21296],{"system_id":6511,"system_name":21229,"supported_versions":21295},[7279,7131,7090],{"system_id":6368,"system_name":21232,"supported_versions":21297},[7090],{"screenshots":21299},[],{},"modernskin","skins\u002Fmodernskin","A modern and flat agent skin for OTRS and Znuny, designed to provide a cleaner, more contemporary interface with a flat design aesthetic.","Ein modernes und flaches Agenten-Skin für OTRS und Znuny, das eine übersichtlichere und zeitgemäße Benutzeroberfläche im Flat-Design bietet.",[21245,102,21306,21307,21308],"UI","Flat Design","Efflux",{"package_type":6417,"repository_url":21291,"license":6862},"WmNj01CdZtxLD_l8L6ZuDKnIdzIG4vbhOegH-I2twRQ",{"id":21312,"title":21313,"action_url":21314,"compatibility":21315,"currency":6406,"developer":21264,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21323,"meta":21325,"metrics":13,"price":13,"skin_type":1397,"slug":21326,"stem":21327,"summary":21328,"summary_de":21329,"tags":21330,"technical_details":21332,"__hash__":21333},"skins\u002Fskins\u002Fmodernskincustomer.json","ModernSkinCustomer","https:\u002F\u002Fgithub.com\u002Fefflux\u002FModernSkinCustomer",{"systems":21316},[21317,21319,21321],{"system_id":6368,"system_name":21232,"supported_versions":21318},[7090,7091],{"system_id":6432,"system_name":21262,"supported_versions":21320},[6434],{"system_id":6511,"system_name":21229,"supported_versions":21322},[7090],{"screenshots":21324},[],{},"modernskincustomer","skins\u002Fmodernskincustomer","A modern and flat customer skin for the customer interface, providing a clean and contemporary look for users.","Ein modernes und flaches Customer-Skin für das Kunden-Interface, das für ein aufgeräumtes und zeitgemäßes Erscheinungsbild sorgt.",[21245,5391,21331,21307],"Customer Interface",{"package_type":6417,"repository_url":21314,"license":6487},"qtiKh2rUKjfY3gjf79ZqHJuE0yrduznWgykLt-Fa8-E",{"id":21335,"title":21336,"action_url":21337,"compatibility":21338,"currency":6406,"developer":21342,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21343,"meta":21345,"metrics":13,"price":13,"skin_type":103,"slug":21346,"stem":21347,"summary":21348,"summary_de":21349,"tags":21350,"technical_details":21353,"__hash__":21354},"skins\u002Fskins\u002Fnerimotrstheme.json","Nerim OTRS Theme","https:\u002F\u002Fgithub.com\u002Fmaro4inter\u002FNerim.otrs.theme",{"systems":21339},[21340],{"system_id":6511,"system_name":21229,"supported_versions":21341},[7278],"maro4inter",{"screenshots":21344},[],{},"nerimotrstheme","skins\u002Fnerimotrstheme","A responsive theme for the OTRS agent interface, built with Twitter Bootstrap 3.1.1. It is designed for OTRS version 3.x using the legacy .dtl template format to provide a modern, mobile-friendly look for the agent dashboard and ticket views.","Ein responsives Theme für das OTRS-Agenten-Interface, basierend auf Twitter Bootstrap 3.1.1. Es wurde für OTRS-Versionen der 3.x-Reihe entwickelt und nutzt das veraltete .dtl-Template-Format, um dem Agenten-Dashboard und der Ticket-Ansicht ein modernes, mobilfreundliches Design zu verleihen.",[5391,132,21351,2964,21352],"Bootstrap","Responsive",{"package_type":6417,"repository_url":21337,"license":6487},"byf5GHNpxC32Yzwy3K7ZER29fKuyVDWglywX9vVPTtE",{"id":21356,"title":21357,"action_url":21358,"compatibility":21359,"currency":6406,"developer":21363,"developer_id":13,"extension":9,"full_description":21364,"is_free":6462,"media":21365,"meta":21370,"metrics":21371,"price":13,"skin_type":103,"slug":21372,"stem":21373,"summary":21374,"summary_de":21375,"tags":21376,"technical_details":21379,"__hash__":21383},"skins\u002Fskins\u002Fotobo-dark-skin.json","OTOBO Dark Skin","https:\u002F\u002Fgithub.com\u002Frelkai\u002Fotobo-dark-skin\u002Freleases",{"systems":21360},[21361],{"system_id":6432,"system_name":21262,"supported_versions":21362},[6714,6653,6654],"relkai","A dark theme for the OTOBO agent interface. Replaces the default bright skin with carefully chosen dark colors for all standard pages, FAQ, and Survey modules.",{"screenshots":21366},[21367],{"url":21368,"alt_text":21369,"is_primary":6462},"https:\u002F\u002Fopengraph.githubassets.com\u002F1\u002Frelkai\u002Fotobo-dark-skin","OTOBO Dark Skin dashboard view",{},{"total_downloads":6403,"average_rating":6403,"review_count":6403},"otobo-dark-skin","skins\u002Fotobo-dark-skin","A dark skin for the OTOBO agent interface designed to reduce eye strain. It is based on the default skin files and optimized for agents working long shifts.","Ein dunkles Skin für das OTOBO Agent-Interface zur Reduzierung der Augenbelastung. Es basiert auf den Standard-Skin-Dateien und ist für Agenten in langen Schichten optimiert.",[21377,21378,5806,21278,6432],"dark mode","agent interface",{"latest_version":6699,"release_date":21380,"license":6487,"package_type":6417,"repository_url":21381,"install_instructions":21382},"2025-10-24","https:\u002F\u002Fgithub.com\u002Frelkai\u002Fotobo-dark-skin","Download the OPM file from Releases and install via Admin > Package Manager.","fQOcCKdKcdukQu3mwSDxocAdh_YmIt76ICkJEK0Nk38",{"id":21385,"title":21386,"action_url":21387,"compatibility":21388,"currency":6406,"developer":21396,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21397,"meta":21399,"metrics":13,"price":13,"skin_type":103,"slug":21400,"stem":21401,"summary":21402,"summary_de":21403,"tags":21404,"technical_details":21407,"__hash__":21408},"skins\u002Fskins\u002Fotrs-dark-theme.json","OTRS \u002F Znuny Dark Theme (Slugin)","https:\u002F\u002Fgithub.com\u002Fvladslugin987\u002Fotrs-dark-theme",{"systems":21389},[21390,21392,21394],{"system_id":6511,"system_name":21229,"supported_versions":21391},[7090],{"system_id":6368,"system_name":21232,"supported_versions":21393},[7090,7091],{"system_id":6432,"system_name":21262,"supported_versions":21395},[6434],"Vladislav Slugin (vsdev)",{"screenshots":21398},[],{},"otrs-dark-theme","skins\u002Fotrs-dark-theme","A browser extension that provides a dark mode for the agent interface of OTRS, Znuny, and OTOBO. It uses CSS injection to modernize the UI, reduce eye strain, and improve visual comfort for service desk agents.","Eine Browser-Erweiterung, die einen Dark Mode für das Agent-Interface von OTRS, Znuny und OTOBO bereitstellt. Sie nutzt CSS-Injektion, um die Benutzeroberfläche zu modernisieren, die Augenbelastung zu reduzieren und den visuellen Komfort für Service-Desk-Mitarbeiter zu erhöhen.",[21405,5826,666,133,21406],"dark-mode","css-injection",{"package_type":6417,"repository_url":21387,"license":6638},"9htyKfW4RqOStBNzpc0nw4P_i-DbmUOdfGIJTDKyZno",{"id":21410,"title":21411,"action_url":21412,"compatibility":21413,"currency":6406,"developer":21417,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21418,"meta":21420,"metrics":13,"price":13,"skin_type":103,"slug":21411,"stem":21421,"summary":21422,"summary_de":21423,"tags":21424,"technical_details":21427,"__hash__":21428},"skins\u002Fskins\u002Fotrs-theme-famfamfam.json","otrs-theme-famfamfam","https:\u002F\u002Fgithub.com\u002FKwadroNaut\u002Fotrs-theme-famfamfam",{"systems":21414},[21415],{"system_id":6511,"system_name":21229,"supported_versions":21416},[7278,7279,7131],"KwadroNaut",{"screenshots":21419},[],{},"skins\u002Fotrs-theme-famfamfam","An OTRS theme based on the FamFamFam Silk icon set, designed to replace the default icons in the agent interface with a more professional and comprehensive set of icons.","Ein OTRS-Theme basierend auf dem FamFamFam Silk Icon-Set, das die Standard-Icons in der Agenten-Oberfläche durch ein professionelleres und umfangreicheres Set ersetzt.",[21244,5391,21425,21426,132],"Icons","FamFamFam",{"package_type":6417,"repository_url":21412,"license":6487},"Hy8OkzsL5OQ78hu1Pdjso_BH8aYSxIAJmPgB2MUleq8",{"id":21430,"title":21431,"action_url":21432,"compatibility":21433,"currency":6406,"developer":21439,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21440,"meta":21442,"metrics":13,"price":13,"skin_type":103,"slug":21443,"stem":21444,"summary":21445,"summary_de":21446,"tags":21447,"technical_details":21451,"__hash__":21453},"skins\u002Fskins\u002Fotrst1theme.json","otrs_t1_theme","https:\u002F\u002Fgithub.com\u002Fevanmeier\u002Fotrs_t1_theme",{"systems":21434},[21435,21437],{"system_id":6511,"system_name":21229,"supported_versions":21436},[7131,7090],{"system_id":6368,"system_name":21232,"supported_versions":21438},[7090],"Evan Meier",{"screenshots":21441},[],{},"otrst1theme","skins\u002Fotrst1theme","A custom agent interface theme for OTRS and Znuny, designed to provide a modified visual layout for the agent portal. It focuses on enhancing the user experience for service desk agents by offering a cleaner and more modern design compared to the standard skins.","Ein benutzerdefiniertes Agenten-Interface-Theme für OTRS und Znuny, das ein modifiziertes visuelles Layout für das Agentenportal bietet. Es konzentriert sich auf die Verbesserung der Benutzererfahrung für Service-Desk-Mitarbeiter durch ein saubereres und moderneres Design im Vergleich zu den Standard-Skins.",[21448,5816,21449,21450],"agent-skin","otrs-theme","znuny-theme",{"package_type":6417,"repository_url":21432,"license":21452},"GNU Affero General Public License v3.0","HL6hflIDc_wp1uu7E0cDT4VMMrFC9i7v75M7DhrhTY4",{"id":21455,"title":21456,"action_url":21457,"compatibility":21458,"currency":6406,"developer":21464,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21465,"meta":21467,"metrics":13,"price":13,"skin_type":21238,"slug":21468,"stem":21469,"summary":21470,"summary_de":21471,"tags":21472,"technical_details":21474,"__hash__":21475},"skins\u002Fskins\u002Fprettyotrstheme.json","pretty.otrs.theme","https:\u002F\u002Fgithub.com\u002FZakharovAndrew\u002Fpretty.otrs.theme",{"systems":21459},[21460,21462],{"system_id":6511,"system_name":21229,"supported_versions":21461},[7131,7090],{"system_id":6368,"system_name":21232,"supported_versions":21463},[7090],"ZakharovAndrew",{"screenshots":21466},[],{},"prettyotrstheme","skins\u002Fprettyotrstheme","A custom theme for OTRS and Znuny designed to provide a more modern and visually appealing interface for both agents and customers by modifying the default skin and frontend settings.","Ein modernes und optisch ansprechendes Theme für OTRS und Znuny, das sowohl die Agenten- als auch die Kundenoberfläche durch Anpassung der Standard-Skins und Frontend-Einstellungen verbessert.",[5392,21278,12861,6368,5806,5995,21473,133,1437],"modern",{"package_type":6417,"repository_url":21457,"license":6487},"197pvBIYr5cM4poK1wjMn4VJF61a6NoDNQ1pYj2oNjQ",{"id":21477,"title":21478,"action_url":21479,"compatibility":21480,"currency":6406,"developer":21484,"developer_id":13,"extension":9,"full_description":13,"is_free":6462,"media":21485,"meta":21487,"metrics":13,"price":13,"skin_type":21238,"slug":21478,"stem":21488,"summary":21489,"summary_de":21490,"tags":21491,"technical_details":21492,"__hash__":21493},"skins\u002Fskins\u002Fvoinet-otrs-theme.json","voinet-otrs-theme","https:\u002F\u002Fgithub.com\u002Ftbaschak\u002Fvoinet-otrs-theme",{"systems":21481},[21482],{"system_id":6511,"system_name":21229,"supported_versions":21483},[8767],"Theo Baschak",{"screenshots":21486},[],{},"skins\u002Fvoinet-otrs-theme","A custom theme for OTRS 3.3, originally developed for Voi Networks. It provides a modified interface for both agents and customers, enhancing the visual experience of the legacy OTRS 3.3 platform.","Ein maßgeschneidertes Theme für OTRS 3.3, das ursprünglich für Voi Networks entwickelt wurde. Es bietet eine modifizierte Benutzeroberfläche für Agenten und Kunden und verbessert das visuelle Erlebnis der älteren OTRS 3.3-Plattform.",[12861,5392,21278,133,1437,2965],{"package_type":6417,"repository_url":21479,"license":11182},"R4ZXQeTEsk1WV_4umcO_XAncetxCMaX0R2fyQiBufz0",[21495,21517,21543,21563,21583,21605,21626,21646,21665,21686,21708,21730,21753,21774,21793,21813,21832,21851,21872,21892,21914,21935,21954,21973,21995,22037,22056,22076,22095,22118,22139,22159,22181,22202,22220,22241,22262,22284,22307,22329,22348,22367,22388,22410,22430,22450,22470,22490,22511,22531,22555,22573,22592,22613,22631,22649,22669,22690,22709,22725,22748,22766,22791,22810,22828,22848,22868,22888,22905,22926,22949,22971,22992,23011,23030,23050,23069,23090,23107,23129,23147,23170,23191,23210,23229,23248,23272,23293,23308,23332,23352,23373,23395,23414,23438,23455,23474,23494,23513,23532,23551,23593,23611,23631,23650,23670,23693,23714,23733,23752,23791,23810,23833,23853,23872,23892,23911,23929,23943,23965,23986,24007,24027,24046,24067,24088,24109,24128],{"id":21496,"certifications":21497,"contact":21498,"description":21500,"description_de":21501,"extension":9,"founded_year":13,"headquarters":21502,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21504,"meta":21505,"name":14816,"slug":14816,"social_links":21506,"stem":21507,"support_service_details":21508,"support_services":21509,"support_slas":21510,"tags":21511,"type":21515,"__hash__":21516},"organizations\u002Forganizations\u002F76bay.json",[],{"website":21499},"https:\u002F\u002Fgithub.com\u002F76bay","A prominent French developer and contributor within the GLPI ecosystem. He is the author and maintainer of several essential community plugins, including 'More Reporting' (mreporting) for advanced statistics and 'Fields' for adding custom fields to GLPI objects. His work is widely used to extend the core functionality of the GLPI ITSM platform.","Ein bekannter französischer Entwickler und Mitwirkender im GLPI-Ökosystem. Er ist der Autor und Betreuer mehrerer wichtiger Community-Plugins, darunter „More Reporting“ (mreporting) für erweiterte Statistiken und „Fields“ zum Hinzufügen benutzerdefinierter Felder zu GLPI-Objekten. Seine Arbeit wird weithin genutzt, um die Kernfunktionalität der GLPI-ITSM-Plattform zu erweitern.",{"country":21503},"FR",[],{},{"github":21499,"website":21499},"organizations\u002F76bay",[],[],[],[21512,21248,2766,21513,21514,411],"GLPI","Plugins","Reporting","individual","8QaUP--46_cxcM4dVzLP3-uT1AbDCdMHg9ron5SzO-E",{"id":21518,"certifications":21519,"contact":21520,"description":21522,"description_de":21523,"extension":9,"founded_year":13,"headquarters":21524,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21526,"meta":21527,"name":21528,"slug":21529,"social_links":21530,"stem":21532,"support_service_details":21533,"support_services":21534,"support_slas":21535,"tags":21536,"type":21515,"__hash__":21542},"organizations\u002Forganizations\u002Fabartrim.json",[],{"website":21521},"https:\u002F\u002Fglpi-project.org\u002F","A core developer for the GLPI project and Head of Development at Teclib'. He is a primary maintainer of essential plugins such as Formcreator and Fields, specializing in extending ITSM and asset management capabilities within the GLPI ecosystem.","Ein Kernentwickler für das GLPI-Projekt und Entwicklungsleiter bei Teclib'. Er ist ein Hauptverantwortlicher für wichtige Plugins wie Formcreator und Fields und spezialisiert auf die Erweiterung von ITSM- und Asset-Management-Funktionen innerhalb des GLPI-Ökosystems.",{"country":21525},"France",[],{},"Alexandre Delaunay","abartrim",{"github":21531,"website":21521},"https:\u002F\u002Fgithub.com\u002Forthagh","organizations\u002Fabartrim",[],[],[],[21537,2767,412,21538,21539,21540,21541],"glpi","formcreator","fields-plugin","open-source","teclib","iZGZg_u5Ahey5DRJFwKDUe1-a5_iKNTLMRL4mbWLmj4",{"id":21544,"certifications":21545,"contact":13,"description":21546,"description_de":21547,"extension":9,"founded_year":13,"headquarters":21548,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21550,"meta":21551,"name":21552,"slug":21553,"social_links":21554,"stem":21556,"support_service_details":21557,"support_services":21558,"support_slas":21559,"tags":21560,"type":21515,"__hash__":21562},"organizations\u002Forganizations\u002Fabbbi.json",[],"Andreas Belke, known online as 'abbbi', is an open-source developer specializing in utility tools and integrations for ITSM systems, particularly OTRS and its community fork Znuny. His contributions include specialized scripts for ticket data extraction, attachment management, and REST API interactions.","Andreas Belke, online bekannt als 'abbbi', ist ein Open-Source-Entwickler, der sich auf Hilfsprogramme und Integrationen für ITSM-Systeme spezialisiert hat, insbesondere für OTRS und dessen Community-Fork Znuny. Seine Beiträge umfassen spezialisierte Skripte für den Export von Ticketdaten, die Verwaltung von Anhängen und die Interaktion mit REST-APIs.",{"country":21549},"Germany",[],{},"Andreas Belke (abbbi)","abbbi",{"github":21555},"https:\u002F\u002Fgithub.com\u002Fabbbi","organizations\u002Fabbbi",[],[],[],[21244,21232,21248,21561,459,4025],"Ticket Export","GZd5_dJGPSlZ4sNrlDVRxyJSD6Dv7zrdVfLSuVvifIw",{"id":21564,"certifications":21565,"contact":21566,"description":21568,"description_de":21569,"extension":9,"founded_year":13,"headquarters":21570,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21572,"meta":21573,"name":21574,"slug":21575,"social_links":21576,"stem":21577,"support_service_details":21578,"support_services":21579,"support_slas":21580,"tags":21581,"type":21515,"__hash__":21582},"organizations\u002Forganizations\u002Fabhishekunotech.json",[],{"website":21567},"https:\u002F\u002Fgithub.com\u002Fabhishekunotech","Abhishek Kulkarni is a software engineer based in Mumbai, India, specializing in the development and customization of open-source ITSM solutions, particularly OTRS (Open Ticket Request System). He contributes to the community through various GitHub repositories, including kernel modifications and modules for OTRS that facilitate web server integration and ITSM configuration management.","Abhishek Kulkarni ist ein Softwareentwickler aus Mumbai, Indien, der auf die Entwicklung und Anpassung von Open-Source-ITSM-Lösungen spezialisiert ist, insbesondere OTRS (Open Ticket Request System). Er trägt zur Community durch verschiedene GitHub-Repositories bei, darunter Kernel-Modifikationen und Module für OTRS, die die Webserver-Integration und das ITSM-Konfigurationsmanagement erleichtern.",{"country":21571},"IN",[],{},"Abhishek Kulkarni (abhishekunotech)","abhishekunotech",{"website":21567,"github":21567},"organizations\u002Fabhishekunotech",[],[],[],[21244,2766,21248],"xSpf1KNe5t1T7C9dhrWQZmEdszqX8jMGrQQ23Nl6gsE",{"id":21584,"certifications":21585,"contact":21586,"description":21588,"description_de":21589,"extension":9,"founded_year":13,"headquarters":21590,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21592,"meta":21593,"name":21594,"slug":18341,"social_links":21595,"stem":21597,"support_service_details":21598,"support_services":21599,"support_slas":21600,"tags":21601,"type":21603,"__hash__":21604},"organizations\u002Forganizations\u002Famaurybsouza.json",[],{"website":21587},"https:\u002F\u002Fmedium.com\u002F@amaurybsouza","Amaury Borges Souza is a security engineer, professor at FIAP, and an active contributor to the DevOps and ITSM communities. He is recognized for his technical expertise in Cloud Security, DevSecOps, and automation. In the ITSM space, he has developed and documented integrations between monitoring systems like Zabbix and ticketing platforms such as OTRS, helping organizations automate incident management workflows.","Amaury Borges Souza ist ein Security Engineer, Professor an der FIAP und ein aktiver Mitwirkender in den DevOps- und ITSM-Communities. Er ist bekannt für seine technische Expertise in den Bereichen Cloud Security, DevSecOps und Automatisierung. Im ITSM-Umfeld hat er Integrationen zwischen Monitoring-Systemen wie Zabbix und Ticketing-Plattformen wie OTRS entwickelt und dokumentiert, um Unternehmen bei der Automatisierung von Incident-Management-Workflows zu unterstützen.",{"country":21591},"Brazil",[],{},"Amaury Borges Souza",{"website":21587,"github":21596},"https:\u002F\u002Fgithub.com\u002Famaurybsouza","organizations\u002Famaurybsouza",[],[],[],[2766,6252,21244,1737,4785,21602],"Automation","community","qlRCdjtpUKZeQkScOP4c-lKYgXVoRJ3o0mWnhSzuJxU",{"id":21606,"certifications":21607,"contact":21608,"description":21610,"description_de":21611,"extension":9,"founded_year":13,"headquarters":21612,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21614,"meta":21615,"name":21616,"slug":16529,"social_links":21617,"stem":21618,"support_service_details":21619,"support_services":21620,"support_slas":21621,"tags":21622,"type":21515,"__hash__":21625},"organizations\u002Forganizations\u002Fbadbadc0ffee.json",[],{"website":21609},"https:\u002F\u002Fgithub.com\u002Fbadbadc0ffee","Florian Mösch is an open-source developer who specializes in creating integrations for ticketing and ITSM systems. He is the author of plugins connecting the pretalx conference management tool with platforms like Zammad and Request Tracker (RT).","Florian Mösch ist ein Open-Source-Entwickler, der sich auf die Erstellung von Integrationen für Ticket- und ITSM-Systeme spezialisiert hat. Er ist der Autor von Plugins, die das Konferenzmanagement-Tool pretalx mit Plattformen wie Zammad und Request Tracker (RT) verbinden.",{"country":21613},"DE",[],{},"Florian Mösch",{"github":21609,"website":21609},"organizations\u002Fbadbadc0ffee",[],[],[],[21623,21624,4182,5640,2685,21248],"Zammad","Request Tracker","7H3UFLQoIFcSt-zQS3xFCEd260xR8TRM6pNmv82iYYE",{"id":21627,"certifications":21628,"contact":21629,"description":21631,"description_de":21632,"extension":9,"founded_year":13,"headquarters":21633,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21635,"meta":21636,"name":9169,"slug":9169,"social_links":21637,"stem":21638,"support_service_details":21639,"support_services":21640,"support_slas":21641,"tags":21642,"type":21515,"__hash__":21645},"organizations\u002Forganizations\u002Fbasher83.json",[],{"website":21630},"https:\u002F\u002Fgithub.com\u002Fbasher83","basher83 is an IT professional and US Army veteran with over 23 years of experience in global telecom, network security, and enterprise systems. He is a prominent developer in the Model Context Protocol (MCP) ecosystem, notably creating the Zammad MCP server which enables AI assistants to manage tickets, users, and organizations within the Zammad ITSM platform through a standardized interface.","basher83 ist ein IT-Experte und Veteran der US-Armee mit über 23 Jahren Erfahrung in den Bereichen globale Telekommunikation, Netzwerksicherheit und Unternehmenssysteme. Er ist ein profilierter Entwickler im Model Context Protocol (MCP) Ökosystem und hat unter anderem den Zammad MCP-Server entwickelt, der es KI-Assistenten ermöglicht, Tickets, Benutzer und Organisationen innerhalb der Zammad ITSM-Plattform über eine standardisierte Schnittstelle zu verwalten.",{"country":21634},"US",[],{},{"github":21630,"website":21630},"organizations\u002Fbasher83",[],[],[],[21623,3242,202,2766,21248,21643,21644],"Python","Infrastructure as Code","mVZwBqE7XdASXK-ui9Y_dTAMtPC4DWPrKehUKKsOucQ",{"id":21647,"certifications":21648,"contact":21649,"description":21651,"description_de":21652,"extension":9,"founded_year":13,"headquarters":21653,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":21654,"meta":21655,"name":21656,"slug":18628,"social_links":21657,"stem":21659,"support_service_details":21660,"support_services":21661,"support_slas":21662,"tags":21663,"type":21515,"__hash__":21664},"organizations\u002Forganizations\u002Fbastian-kuhn.json",[],{"website":21650},"https:\u002F\u002Fbastian-kuhn.de","Bastian Kuhn is a freelance software architect and consultant specializing in IT monitoring and ITSM. A former member of the Checkmk development team, he creates integrations and plugins for systems like Zammad and Jira, and maintains the CMDB Syncer for automated data synchronization between monitoring and CMDB systems.","Bastian Kuhn ist freiberuflicher Software-Architekt und Berater für IT-Monitoring und ITSM. Als ehemaliges Mitglied des Checkmk-Entwicklungsteams entwickelt er Integrationen und Plugins für Systeme wie Zammad und Jira und betreut den CMDB Syncer zur automatisierten Datensynchronisation zwischen Monitoring- und CMDB-Systemen.",{"country":21613},[],{},"Bastian Kuhn",{"website":21650,"github":21658},"https:\u002F\u002Fgithub.com\u002FBastian-Kuhn","organizations\u002Fbastian-kuhn",[],[],[],[873,6613,2816,3390,2767,4339,2686,1021],"bccGC-yPAKzEcqNBYr9eRp_8ujzMR9sxUA3y0XlTe6s",{"id":21666,"certifications":21667,"contact":21668,"description":21670,"description_de":21671,"extension":9,"founded_year":13,"headquarters":21672,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21673,"meta":21674,"name":21675,"slug":17363,"social_links":21676,"stem":21678,"support_service_details":21679,"support_services":21680,"support_slas":21681,"tags":21682,"type":21684,"__hash__":21685},"organizations\u002Forganizations\u002Fbauer-group.json",[],{"website":21669},"https:\u002F\u002Fwww.bauer.de","A global industrial and construction group specializing in foundation engineering and machinery. Its IT and digitalization division contributes to the open-source ecosystem by developing automation tools, including community nodes for the n8n workflow platform (such as throttled HTTP request nodes) and plugins for business platforms to streamline industrial processes.","Ein weltweit tätiger Industrie- und Baukonzern, der auf Spezialtiefbau und Maschinenbau spezialisiert ist. Die IT- und Digitalisierungsabteilung trägt zum Open-Source-Ökosystem bei, indem sie Automatisierungstools entwickelt, darunter Community-Nodes für die n8n-Workflow-Plattform (wie z. B. gedrosselte HTTP-Request-Nodes) und Plugins für Geschäftsplattformen zur Optimierung industrieller Prozesse.",{"country":21613},[],{},"Bauer Group",{"website":21669,"github":21677},"https:\u002F\u002Fgithub.com\u002Fbauer-group","organizations\u002Fbauer-group",[],[],[],[3486,527,6164,21683,21540],"construction-tech","company","oMpdKdc7xkyWowLzBT47wEYljH0dV51rNoFtFbG8nN0",{"id":21687,"certifications":21688,"contact":21689,"description":21691,"description_de":21692,"extension":9,"founded_year":13,"headquarters":21693,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":21694,"meta":21695,"name":21696,"slug":21697,"social_links":21698,"stem":21700,"support_service_details":21701,"support_services":21702,"support_slas":21703,"tags":21704,"type":21684,"__hash__":21707},"organizations\u002Forganizations\u002Fbestpractical.json",[],{"website":21690},"https:\u002F\u002Fbestpractical.com\u002F","Best Practical Solutions is the creator and maintainer of Request Tracker (RT), a premier open-source issue tracking and workflow management system. Founded in 2001, the company provides a full suite of professional services, including enterprise support, custom development, training, and managed hosting (Cloud RT) for both RT and RTIR (Request Tracker for Incident Response).","Best Practical Solutions ist der Entwickler und Betreuer von Request Tracker (RT), einem führenden Open-Source-System für Ticket-Tracking und Workflow-Management. Das 2001 gegründete Unternehmen bietet umfassende professionelle Dienstleistungen an, darunter Enterprise-Support, kundenspezifische Entwicklung, Schulungen und Managed Hosting (Cloud RT) für RT sowie RTIR (Request Tracker for Incident Response).",{"country":21634},[],{},"Best Practical Solutions","bestpractical",{"website":21690,"github":21699},"https:\u002F\u002Fgithub.com\u002Fbestpractical","organizations\u002Fbestpractical",[],[],[],[2766,5640,21248,2635,21624,21705,21706],"RTIR","Workflow Management","8n2Bbqq2kVw4gHKAKYPR9Jh6XGp-_skQo7HM7dnkA_0",{"id":21709,"certifications":21710,"contact":21711,"description":21712,"description_de":21713,"extension":9,"founded_year":13,"headquarters":21714,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21715,"meta":21716,"name":21717,"slug":21718,"social_links":21719,"stem":21721,"support_service_details":21722,"support_services":21723,"support_slas":21724,"tags":21725,"type":21515,"__hash__":21729},"organizations\u002Forganizations\u002Fcasret.json",[],{"website":21521},"Eric Casbas is a core developer for the GLPI ITSM platform and a key member of the Teclib' development team. He is the primary author and maintainer of the Formcreator plugin, which is one of the most widely used extensions for GLPI, enabling the creation of custom service catalogs and sophisticated forms. He also contributes significantly to other essential plugins like Fields and the GLPI core itself.","Eric Casbas ist ein Kernentwickler für die GLPI ITSM-Plattform und ein wichtiges Mitglied des Entwicklungsteams von Teclib'. Er ist der Hauptautor und Betreuer des Formcreator-Plugins, einer der am häufigsten verwendeten Erweiterungen für GLPI, die die Erstellung von benutzerdefinierten Servicekatalogen und komplexen Formularen ermöglicht. Zudem trägt er maßgeblich zu anderen wichtigen Plugins wie Fields sowie zum GLPI-Kern selbst bei.",{"country":21525},[],{},"Eric Casbas","casret",{"github":21720,"website":21521},"https:\u002F\u002Fgithub.com\u002Fbtry","organizations\u002Fcasret",[],[],[],[21512,21726,21727,21248,2766,21728],"Formcreator","Teclib","Plugin Developer","Xk2JHuIc2awh55q6-eD31B4jar0oieKRno2yK-Pxy-g",{"id":21731,"certifications":21732,"contact":21733,"description":21735,"description_de":21736,"extension":9,"founded_year":13,"headquarters":21737,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":21739,"meta":21740,"name":21741,"slug":7205,"social_links":21742,"stem":21744,"support_service_details":21745,"support_services":21746,"support_slas":21747,"tags":21748,"type":21684,"__hash__":21752},"organizations\u002Forganizations\u002Fcodebar-ag.json",[],{"website":21734},"https:\u002F\u002Fcodebar.ch","A Swiss software development agency based in Basel that specializes in custom web applications and integrations. They are prominent in the Laravel ecosystem for maintaining various open-source packages, including integrations for the Zammad helpdesk system, Zendesk, and DocuWare.","Eine Schweizer Softwareentwicklungsagentur mit Sitz in Basel, die auf massgeschneiderte Webanwendungen und Integrationen spezialisiert ist. Sie ist im Laravel-Ökosystem bekannt für die Pflege verschiedener Open-Source-Pakete, darunter Integrationen für das Zammad-Helpdesk-System, Zendesk und DocuWare.",{"country":21738},"Switzerland",[],{},"codebar Solutions AG",{"website":21734,"github":21743},"https:\u002F\u002Fgithub.com\u002Fcodebar-ag","organizations\u002Fcodebar-ag",[],[],[],[2936,6613,21749,2686,21750,21751,21540],"zendesk","software-agency","switzerland","v4izHqwuG-tzS7yWVw_FJWKqV-UAxnNYTkt8WYRmpfk",{"id":21754,"certifications":21755,"contact":21756,"description":21758,"description_de":21759,"extension":9,"founded_year":13,"headquarters":21760,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":21761,"meta":21762,"name":21763,"slug":21764,"social_links":21765,"stem":21767,"support_service_details":21768,"support_services":21769,"support_slas":21770,"tags":21771,"type":21684,"__hash__":21773},"organizations\u002Forganizations\u002Fcombodo.json",[],{"website":21757},"https:\u002F\u002Fwww.combodo.com","Combodo is the creator and editor of iTop, a leading open-source ITSM and CMDB platform. Founded in 2010 and based in France, the company provides professional services, consultancy, and a wide range of extensions to help organizations implement ITIL best practices and manage their IT infrastructure efficiently.","Combodo ist der Entwickler und Herausgeber von iTop, einer führenden Open-Source-Plattform für ITSM und CMDB. Das 2010 in Frankreich gegründete Unternehmen bietet professionelle Dienstleistungen, Beratung und Erweiterungen an, um ITIL-Prozesse zu optimieren und IT-Infrastrukturen effizient zu verwalten.",{"country":21525},[],{},"Combodo","combodo",{"website":21757,"github":21766},"https:\u002F\u002Fgithub.com\u002FCombodo","organizations\u002Fcombodo",[],[],[],[2767,1021,21540,21772,2747,412,4856],"itop","jU2LxAoX9KCEdlxmhSWZMDz3Ut9WPXBF3XR__PDexD8",{"id":21775,"certifications":21776,"contact":21777,"description":21779,"description_de":21780,"extension":9,"founded_year":13,"headquarters":21781,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":21783,"meta":21784,"name":1130,"slug":1131,"social_links":21785,"stem":21786,"support_service_details":21787,"support_services":21788,"support_slas":21789,"tags":21790,"type":21684,"__hash__":21792},"organizations\u002Forganizations\u002Fcomplemento.json",[],{"website":21778},"https:\u002F\u002Fwww.complemento.net.br\u002F","Complemento is a Brazilian IT service management specialist and the developer of LigeroSmart, an open-source ITSM platform based on OTRS and Znuny. They provide professional services, support, and a wide range of open-source plugins for the OTRS\u002FZnuny ecosystem, focusing on automation, AI-driven service desk optimization, and self-service portals.","Complemento ist ein brasilianischer Spezialist für IT-Service-Management und der Entwickler von LigeroSmart, einer Open-Source-ITSM-Plattform auf Basis von OTRS und Znuny. Das Unternehmen bietet professionelle Dienstleistungen, Support und eine Vielzahl von Open-Source-Plugins für das OTRS\u002FZnuny-Ökosystem an, mit Schwerpunkten auf Automatisierung, KI-gestützter Service-Desk-Optimierung und Self-Service-Portalen.",{"country":21782},"BR",[],{},{"website":21778,"github":14028},"organizations\u002Fcomplemento",[],[],[],[21244,21232,21791,2766,4855,21248,21591],"LigeroSmart","BCHL84eFT757ZP7U1EL92qO6RviNpaGEGdrWTY1Di1Q",{"id":21794,"certifications":21795,"contact":21796,"description":21798,"description_de":21799,"extension":9,"founded_year":13,"headquarters":21800,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21801,"meta":21802,"name":21803,"slug":7255,"social_links":21804,"stem":21806,"support_service_details":21807,"support_services":21808,"support_slas":21809,"tags":21810,"type":21684,"__hash__":21812},"organizations\u002Forganizations\u002Fcontaoacademy.json",[],{"website":21797},"https:\u002F\u002Fcontao-academy.de","Contao Academy is a German training platform and developer specializing in the Contao CMS. They contribute to the ITSM ecosystem by providing the Zammad API bundle for the Contao Notification Center, which enables organizations to integrate their web forms directly with the Zammad helpdesk for automated ticket creation.","Die Contao Academy ist eine deutsche Schulungsplattform und Entwickler, die sich auf das Contao CMS spezialisiert hat. Sie trägt zum ITSM-Ökosystem bei, indem sie das Zammad-API-Bundle für das Contao Notification Center bereitstellt, mit dem Unternehmen ihre Webformulare für eine automatisierte Ticketerstellung direkt in das Zammad-Helpdesk integrieren können.",{"country":21613},[],{},"Contao Academy",{"website":21797,"github":21805},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy","organizations\u002Fcontaoacademy",[],[],[],[1260,6613,21811,2500,3592],"cms-integration","gM_6-pLfbKHj1m7MLWJoHO90m-_D17n8suQnT5DtosU",{"id":21814,"certifications":21815,"contact":21816,"description":21818,"description_de":21819,"extension":9,"founded_year":13,"headquarters":21820,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21821,"meta":21822,"name":21823,"slug":8178,"social_links":21824,"stem":21826,"support_service_details":21827,"support_services":21828,"support_slas":21829,"tags":21830,"type":21515,"__hash__":21831},"organizations\u002Forganizations\u002Fdanielknng.json",[],{"website":21817},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzammad-ticket-portal","Daniel König is the developer of the Zammad Ticket Portal, an open-source, customizable front-end integration for the Zammad ticketing system. It provides a modern, responsive interface for end-users to manage support requests, view ticket history, and interact with the knowledge base via the Zammad API.","Daniel König ist der Entwickler des Zammad Ticket Portals, einer quelloffenen, anpassbaren Frontend-Integration für das Zammad-Ticketsystem. Es bietet eine moderne, responsive Benutzeroberfläche für Endanwender zur Verwaltung von Supportanfragen, zur Einsicht in die Tickethistorie und zur Interaktion mit der Knowledge Base über die Zammad-API.",{"country":21613},[],{},"Daniel König (danielknng)",{"github":21825,"website":21817},"https:\u002F\u002Fgithub.com\u002Fdanielknng","organizations\u002Fdanielknng",[],[],[],[21623,5640,21248,2271,2766,4805,302],"RYw4pCoAPiL-uhKRn2DIRc8sSdhyTKQYpsDrc3ZN3Ao",{"id":21833,"certifications":21834,"contact":13,"description":21835,"description_de":21836,"extension":9,"founded_year":13,"headquarters":21837,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21838,"meta":21839,"name":21840,"slug":21841,"social_links":21842,"stem":21844,"support_service_details":21845,"support_services":21846,"support_slas":21847,"tags":21848,"type":21515,"__hash__":21850},"organizations\u002Forganizations\u002Fdanperrout.json",[],"Daniel Perrout is a Brazilian IT manager and developer who contributes to the ITSM ecosystem through open-source deployment tools and utilities, particularly for the Zammad helpdesk system. He is known for providing Docker-based deployment solutions with integrated SSL support.","Daniel Perrout ist ein brasilianischer IT-Manager und Entwickler, der durch Open-Source-Deployment-Tools und Hilfsprogramme, insbesondere für das Zammad-Helpdesk-System, zum ITSM-Ökosystem beiträgt. Er ist bekannt für die Bereitstellung von Docker-basierten Deployment-Lösungen mit integrierter SSL-Unterstützung.",{"country":21591},[],{},"Daniel Perrout","danperrout",{"github":21843},"https:\u002F\u002Fgithub.com\u002Fdanperrout","organizations\u002Fdanperrout",[],[],[],[21623,1776,21248,2766,1655,21849],"SSL","SGl7ySuOm0kHOkePjONrq98ccvdLP74lK4jy-ZHJUio",{"id":21852,"certifications":21853,"contact":21854,"description":21856,"description_de":21857,"extension":9,"founded_year":13,"headquarters":21858,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":21859,"meta":21860,"name":21861,"slug":21862,"social_links":21863,"stem":21865,"support_service_details":21866,"support_services":21867,"support_slas":21868,"tags":21869,"type":21515,"__hash__":21871},"organizations\u002Forganizations\u002Fdennykorsukewitz.json",[],{"website":21855},"https:\u002F\u002Fdennykorsukewitz.github.io\u002F","A Berlin-based software developer and core contributor to the Znuny ticketing system (an OTRS fork). He maintains several open-source extensions and tools for the Znuny and OTRS ecosystem, including VSCode-Znuny and various system add-ons, and has a background in the Zammad and OTRS open-source communities.","Ein in Berlin ansässiger Softwareentwickler und Kernentwickler des Znuny-Ticketsystems (ein OTRS-Fork). Er betreut mehrere Open-Source-Erweiterungen und Tools für das Znuny- und OTRS-Ökosystem, darunter VSCode-Znuny sowie verschiedene System-Add-ons, und verfügt über Erfahrung in den Zammad- und OTRS-Open-Source-Communities.",{"country":21613},[],{},"Denny Korsukéwitz","dennykorsukewitz",{"github":21864,"website":21855},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz","organizations\u002Fdennykorsukewitz",[],[],[],[21232,21244,21623,5640,4025,21870,21248],"VSCode Extensions","Zh2hntHY0fVMi3KPNBhWil0OBxBQK9SnRYbqC2ulAsY",{"id":21873,"certifications":21874,"contact":21875,"description":21877,"description_de":21878,"extension":9,"founded_year":13,"headquarters":21879,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21881,"meta":21882,"name":21883,"slug":21884,"social_links":21885,"stem":21886,"support_service_details":21887,"support_services":21888,"support_slas":21889,"tags":21890,"type":21603,"__hash__":21891},"organizations\u002Forganizations\u002Fdevixa-tech.json",[],{"website":21876},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech","Devixa Tech is an open-source developer group that creates Python-based integrations and tools for ITSM and CRM platforms. They are best known for maintaining py-zammad-cti, a lightweight client for Zammad's Generic CTI API, and other telephony-related utilities like py-ami-client for Asterisk integrations.","Devixa Tech ist eine Open-Source-Entwicklergruppe, die Python-basierte Integrationen und Tools für ITSM- und CRM-Plattformen entwickelt. Sie ist vor allem für die Pflege von py-zammad-cti bekannt, einem leichtgewichtigen Client für die Generic CTI API von Zammad, sowie für andere Telefonie-Utilities wie py-ami-client für Asterisk-Integrationen.",{"country":21880},"Iran",[],{},"Devixa Tech","devixa-tech",{"github":21876,"website":21876},"organizations\u002Fdevixa-tech",[],[],[],[4339,6613,1357,5342,2686,21540],"q6ILfH3e3s_HodNA3huVSnYW3XVb-EnSLN6-kjOmaZE",{"id":21893,"certifications":21894,"contact":21895,"description":21897,"description_de":21898,"extension":9,"founded_year":13,"headquarters":21899,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":21900,"meta":21901,"name":21902,"slug":18436,"social_links":21903,"stem":21905,"support_service_details":21906,"support_services":21907,"support_slas":21908,"tags":21909,"type":21684,"__hash__":21913},"organizations\u002Forganizations\u002Fdigineo.json",[],{"website":21896},"https:\u002F\u002Fwww.digineo.de\u002F","Digineo GmbH is a German IT consultancy and service provider based in Bremen. They specialize in open-source solutions, particularly the implementation, hosting, and customization of ITSM and CMDB systems like Zammad and i-doit. Their services include professional support, managed hosting, and the development of custom integrations and plugins.","Die Digineo GmbH ist ein deutsches IT-Beratungs- und Dienstleistungsunternehmen mit Sitz in Bremen. Sie ist auf Open-Source-Lösungen spezialisiert, insbesondere auf die Implementierung, das Hosting und die Anpassung von ITSM- und CMDB-Systemen wie Zammad und i-doit. Das Leistungsangebot umfasst professionellen Support, Managed Hosting sowie die Entwicklung individueller Integrationen und Plugins.",{"country":21613},[],{},"Digineo GmbH",{"website":21896,"github":21904},"https:\u002F\u002Fgithub.com\u002Fdigineo","organizations\u002Fdigineo",[],[],[],[21623,21910,2766,1020,21248,21911,21912],"i-doit","Managed Hosting","Consulting","dMnmYy8CoZV4hyb8H53LC36jN7aB8GQeIcUjb3GuIYA",{"id":21915,"certifications":21916,"contact":21917,"description":21919,"description_de":21920,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21921,"meta":21922,"name":21923,"slug":21923,"social_links":21924,"stem":21926,"support_service_details":21927,"support_services":21928,"support_slas":21929,"tags":21930,"type":21933,"__hash__":21934},"organizations\u002Forganizations\u002Fdjango-helpdesk.json",[],{"website":21918},"https:\u002F\u002Fdjango-helpdesk.readthedocs.io\u002F","An open-source, Django-powered ticket tracking system designed for internal helpdesks and small businesses. It provides a simple, extensible interface for managing support requests and issue tracking, and can be integrated into existing Django sites or run as a standalone application.","Ein quelloffenes, auf Django basierendes Ticket-Tracking-System für interne Helpdesks und kleine Unternehmen. Es bietet eine einfache, erweiterbare Benutzeroberfläche zur Verwaltung von Support-Anfragen und zur Fehlerverfolgung und kann in bestehende Django-Websites integriert oder als eigenständige Anwendung betrieben werden.",[],{},"django-helpdesk",{"website":21918,"github":21925},"https:\u002F\u002Fgithub.com\u002Fdjango-helpdesk\u002Fdjango-helpdesk","organizations\u002Fdjango-helpdesk",[],[],[],[21931,5640,21932,21643,21248,2766],"Helpdesk","Django","open-source-project","d-b3lhxgpLGdwqUEiaJe7lpTdQznTsC7Iwt71rrsQIA",{"id":21936,"certifications":21937,"contact":21938,"description":21940,"description_de":21941,"extension":9,"founded_year":13,"headquarters":21942,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21943,"meta":21944,"name":21945,"slug":10927,"social_links":21946,"stem":21947,"support_service_details":21948,"support_services":21949,"support_slas":21950,"tags":21951,"type":21515,"__hash__":21953},"organizations\u002Forganizations\u002Fdomnussbaum.json",[],{"website":21939},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum","Dominik Nussbaum is an open-source developer active in the OTOBO ecosystem. He specializes in creating integrations and tools, such as Model Context Protocol (MCP) servers, that connect the OTOBO ITSM platform with AI-driven applications and external services.","Dominik Nussbaum ist ein Open-Source-Entwickler, der im OTOBO-Ökosystem aktiv ist. Er spezialisiert sich auf die Erstellung von Integrationen und Tools, wie z. B. Model Context Protocol (MCP) Servern, die die OTOBO ITSM-Plattform mit KI-gestützten Anwendungen und externen Diensten verbinden.",{"country":21549},[],{},"Dominik Nussbaum",{"github":21939,"website":21939},"organizations\u002Fdomnussbaum",[],[],[],[21262,2766,3242,21952,21248,5640],"AI Integration","k7XBNbg7ttnLDW62aN34qJau1gUJp1x1F6W0IDCWxQE",{"id":21955,"certifications":21956,"contact":21957,"description":21959,"description_de":21960,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21961,"meta":21962,"name":18755,"slug":18755,"social_links":21963,"stem":21964,"support_service_details":21965,"support_services":21966,"support_slas":21967,"tags":21968,"type":21515,"__hash__":21972},"organizations\u002Forganizations\u002Fdpoe2016.json",[],{"website":21958},"https:\u002F\u002Fgithub.com\u002Fdpoe2016","dpoe2016 is an open-source developer active in the ITSM and monitoring community. They are known for contributing extensions and integrations for systems such as Zabbix and Microsoft Dynamics 365 Business Central, focusing on enhancing monitoring capabilities and system interoperability through custom templates and AL language extensions.","dpoe2016 ist ein Open-Source-Entwickler, der in der ITSM- und Monitoring-Community aktiv ist. Er ist bekannt für die Bereitstellung von Erweiterungen und Integrationen für Systeme wie Zabbix und Microsoft Dynamics 365 Business Central, wobei der Schwerpunkt auf der Verbesserung der Monitoring-Funktionen und der Systeminteroperabilität durch benutzerdefinierte Vorlagen und AL-Spracherweiterungen liegt.",[],{},{"github":21958,"website":21958},"organizations\u002Fdpoe2016",[],[],[],[6252,21969,21970,2766,21248,21971],"Microsoft Dynamics 365 Business Central","Monitoring","AL Language","-_33vhj2AUvkynYk34YQwI10TaDMGl7iMcVH1fGnTGs",{"id":21974,"certifications":21975,"contact":21976,"description":21978,"description_de":21979,"extension":9,"founded_year":13,"headquarters":21980,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":21982,"meta":21983,"name":21234,"slug":21984,"social_links":21985,"stem":21987,"support_service_details":21988,"support_services":21989,"support_slas":21990,"tags":21991,"type":21603,"__hash__":21994},"organizations\u002Forganizations\u002Feea.json",[],{"website":21977},"https:\u002F\u002Fwww.eea.europa.eu\u002F","The European Environment Agency (EEA) is an agency of the European Union that provides sound, independent information on the environment. It actively contributes to the open-source ecosystem by developing and maintaining various extensions for project management and ITSM platforms, most notably a suite of plugins and themes for Redmine, including a lightweight helpdesk solution and Docker-based deployment configurations.","Die Europäische Umweltagentur (EUA) ist eine Agentur der Europäischen Union, die fundierte und unabhängige Informationen über die Umwelt bereitstellt. Sie trägt aktiv zum Open-Source-Ökosystem bei, indem sie verschiedene Erweiterungen für Projektmanagement- und ITSM-Plattformen entwickelt und pflegt, insbesondere eine Reihe von Plugins und Themes für Redmine, einschließlich einer Helpdesk-Lösung und Docker-basierten Deployment-Konfigurationen.",{"country":21981},"DK",[],{},"eea",{"website":21977,"github":21986},"https:\u002F\u002Fgithub.com\u002Feea","organizations\u002Feea",[],[],[],[4507,2500,21540,21992,21993,1777],"eu-agency","plugins","T78j6ZpD9e0hitx-vsZV34bqSYyp1QH8kLLXDw_UCXg",{"id":21996,"certifications":21997,"contact":21998,"description":22000,"description_de":22001,"extension":9,"founded_year":13,"headquarters":22002,"information_disclaimer":22003,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":21269,"maintained_systems":22004,"meta":22005,"name":21264,"slug":10675,"social_links":22006,"stem":22008,"support_service_details":22009,"support_services":22025,"support_slas":22026,"tags":22034,"type":21684,"__hash__":22036},"organizations\u002Forganizations\u002Fefflux.json",[],{"website":21999,"support_email":13},"https:\u002F\u002Fefflux.de","Efflux GmbH is a German IT service provider specializing in open-source service management solutions based on Znuny, OTOBO, and OTRS. The company offers professional consulting, support, hosting, and training, alongside a wide range of functional extensions (add-ons) and UI enhancements designed to optimize service desk operations.","Die Efflux GmbH ist ein deutscher IT-Dienstleister, der sich auf Open-Source-Service-Management-Lösungen auf Basis von Znuny, OTOBO und OTRS spezialisiert hat. Das Unternehmen bietet professionelle Beratung, Support, Hosting und Schulungen sowie eine Vielzahl von funktionalen Erweiterungen (Add-ons) und UI-Verbesserungen zur Optimierung von Service-Desk-Prozessen an.",{"country":21613},"Service pricing and SLA information can change and may only be available during direct sales discussions.",[],{},{"github":22007,"website":21999},"https:\u002F\u002Fgithub.com\u002Fefflux-gmbh","organizations\u002Fefflux",[22010,22017,22021],{"name":22011,"description":22012,"price_text":22013,"pricing_url":21999,"provenance":22014},"Addon installation support","Guidance and implementation for extension deployments.","Pricing on request",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":22016,"source_url":21999},"internet","Efflux website",{"name":22018,"description":22019,"price_text":22013,"pricing_url":21999,"provenance":22020},"UI and skin customization","Custom skin and interface work for OTRS, Znuny, and OTOBO.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":22016,"source_url":21999},{"name":22022,"description":22023,"price_text":22013,"pricing_url":21999,"provenance":22024},"Maintenance for OTRS, Znuny, and OTOBO extensions","Maintenance and update support for deployed add-ons.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":22016,"source_url":21999},[22011,22018,22022],[22027],{"name":22028,"response_time":22029,"resolution_time":22029,"availability":22030,"coverage_hours":22031,"notes":22032,"provenance":22033},"Support SLA details","Not publicly specified","As agreed per engagement","Agreement based","Confirm SLA terms directly with Efflux before purchase.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":22016,"source_url":21999},[21232,21262,21244,2766,21248,4855,22035],"Add-ons","O07zrLq65tJGtgPFeN7gW3rZlOONKzYVGLDfokBr6RQ",{"id":22038,"certifications":22039,"contact":22040,"description":22042,"description_de":22043,"extension":9,"founded_year":13,"headquarters":22044,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22045,"meta":22046,"name":21439,"slug":22047,"social_links":22048,"stem":22050,"support_service_details":22051,"support_services":22052,"support_slas":22053,"tags":22054,"type":21515,"__hash__":22055},"organizations\u002Forganizations\u002Fevanmeier.json",[],{"website":22041},"https:\u002F\u002Fzammad.org","Evan Meier is a software developer and a key contributor to the Zammad ecosystem. He is primarily known for maintaining the official Zammad API client for PHP, which allows developers to integrate Zammad's helpdesk and support features into PHP-based applications.","Evan Meier ist ein Softwareentwickler und ein wichtiger Mitwirkender im Zammad-Ökosystem. Er ist vor allem für die Pflege des offiziellen Zammad-API-Clients für PHP bekannt, der es Entwicklern ermöglicht, die Helpdesk- und Support-Funktionen von Zammad in PHP-basierte Anwendungen zu integrieren.",{"country":21549},[],{},"evanmeier",{"github":22049,"website":22041},"https:\u002F\u002Fgithub.com\u002Fevanmeier","organizations\u002Fevanmeier",[],[],[],[21623,4064,273,21248,2685],"sfSZYbYctedRQ8yd9tE1yz3tDYmt0EbjO3kB0kdgsl8",{"id":22057,"certifications":22058,"contact":22059,"description":22061,"description_de":22062,"extension":9,"founded_year":13,"headquarters":22063,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22064,"meta":22065,"name":22066,"slug":8140,"social_links":22067,"stem":22069,"support_service_details":22070,"support_services":22071,"support_slas":22072,"tags":22073,"type":21515,"__hash__":22075},"organizations\u002Forganizations\u002Ffglashauser.json",[],{"website":22060},"https:\u002F\u002Fpc-giga.de","Florian Glashauser is a German IT consultant and developer, founder of the IT system house PC-Giga. He specializes in open-source ITSM and ERP solutions, notably providing integrations and custom development for Zammad and ERPNext, including widely used connectors for Checkmk.","Florian Glashauser ist ein deutscher IT-Berater und Entwickler sowie Gründer des IT-Systemhauses PC-Giga. Er ist auf Open-Source-ITSM- und ERP-Lösungen spezialisiert und bietet insbesondere Integrationen und Individualentwicklungen für Zammad und ERPNext an, darunter verbreitete Konnektoren für Checkmk.",{"country":21613},[],{},"Florian Glashauser",{"website":22060,"github":22068},"https:\u002F\u002Fgithub.com\u002Ffglashauser","organizations\u002Ffglashauser",[],[],[],[21623,1994,2685,21248,21912,22074],"Checkmk","V17fzjQo36HNEeIUHwHx3gR0H46At40XbhyHXEksRo0",{"id":22077,"certifications":22078,"contact":22079,"description":22081,"description_de":22082,"extension":9,"founded_year":13,"headquarters":22083,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22085,"meta":22086,"name":19163,"slug":19163,"social_links":22087,"stem":22089,"support_service_details":22090,"support_services":22091,"support_slas":22092,"tags":22093,"type":21515,"__hash__":22094},"organizations\u002Forganizations\u002Fflashdagger.json",[],{"website":22080},"https:\u002F\u002Fzammadoo.readthedocs.io","An open-source developer focused on the Zammad ecosystem, best known for maintaining Zammadoo, an object-oriented Python-based REST API client for the Zammad helpdesk system.","Ein Open-Source-Entwickler, der sich auf das Zammad-Ökosystem konzentriert und vor allem für die Pflege von Zammadoo bekannt ist, einem objektorientierten Python-basierten REST-API-Client für das Zammad-Helpdesk-System.",{"country":22084},"Austria",[],{},{"website":22080,"github":22088},"https:\u002F\u002Fgithub.com\u002Fflashdagger","organizations\u002Fflashdagger",[],[],[],[6613,4339,284,21540,2686],"TAucUpptUyr1vVCKXDI9Y_dN5oYOCwkvGxeCESaNBKo",{"id":22096,"certifications":22097,"contact":22098,"description":22100,"description_de":22101,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6462,"logo_url":13,"maintained_systems":22102,"meta":22103,"name":22104,"slug":22105,"social_links":22106,"stem":22108,"support_service_details":22109,"support_services":22110,"support_slas":22111,"tags":22112,"type":21933,"__hash__":22117},"organizations\u002Forganizations\u002Ffreescout-help-desk.json",[],{"website":22099},"https:\u002F\u002Ffreescout.net\u002F","FreeScout is a free, open-source, self-hosted help desk and shared inbox solution built on PHP and Laravel. It is designed as a lightweight, privacy-focused alternative to Help Scout and Zendesk, offering seamless email integration, unlimited users, and a modular architecture with both community and premium extensions.","FreeScout ist eine kostenlose, quelloffene und selbst gehostete Helpdesk- und Shared-Inbox-Lösung auf Basis von PHP und Laravel. Sie wurde als leichtgewichtige und datenschutzorientierte Alternative zu Help Scout und Zendesk entwickelt und bietet nahtlose E-Mail-Integration, unbegrenzte Benutzer sowie eine modulare Architektur mit Community- und Premium-Erweiterungen.",[],{},"FreeScout","freescout-help-desk",{"website":22099,"github":22107},"https:\u002F\u002Fgithub.com\u002Ffreescout-helpdesk\u002Ffreescout","organizations\u002Ffreescout-help-desk",[],[],[],[22113,22114,21248,5640,22115,4064,2935,22116],"Help Desk","Shared Inbox","Customer Support","Self-Hosted","U-35-xDqc27V_xzuQ7UlDuYbJsFKDs_J4omAKLlgGq8",{"id":22119,"certifications":22120,"contact":22121,"description":22123,"description_de":22124,"extension":9,"founded_year":13,"headquarters":22125,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22126,"meta":22127,"name":22128,"slug":22129,"social_links":22130,"stem":22132,"support_service_details":22133,"support_services":22134,"support_slas":22135,"tags":22136,"type":21684,"__hash__":22138},"organizations\u002Forganizations\u002Ffreiconoss.json",[],{"website":22122},"https:\u002F\u002Fwww.freicon.de\u002F","FreiconOSS is the open-source initiative of Freicon GmbH, a German IT service provider. The company develops the monitos ITSM suite and provides extensions, professional support, and consulting for the OTOBO service desk (a fork of OTRS).","FreiconOSS ist die Open-Source-Initiative der Freicon GmbH, einem deutschen IT-Dienstleister. Das Unternehmen entwickelt die monitos ITSM-Suite und bietet Erweiterungen, professionellen Support sowie Beratung für den OTOBO Service Desk (ein Fork von OTRS) an.",{"country":21549},[],{},"FreiconOSS","freiconoss",{"website":22122,"github":22131},"https:\u002F\u002Fgithub.com\u002FFreiconOSS","organizations\u002Ffreiconoss",[],[],[],[2767,3390,6432,12861,21540,22137,4856,5641],"monitos","D2mJnJBhjG2-Av_4ecwc_IU-nwANk_WjsZrjIPq_W58",{"id":22140,"certifications":22141,"contact":22142,"description":22144,"description_de":22145,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22146,"meta":22147,"name":22148,"slug":18801,"social_links":22149,"stem":22151,"support_service_details":22152,"support_services":22153,"support_slas":22154,"tags":22155,"type":21603,"__hash__":22158},"organizations\u002Forganizations\u002Fgithub-actions.json",[],{"website":22143},"https:\u002F\u002Fgithub.com\u002Ffeatures\u002Factions","GitHub Actions is a powerful automation platform and CI\u002FCD tool integrated directly into GitHub. In the ITSM ecosystem, it serves as a critical bridge for automating service management workflows, such as synchronizing GitHub issues with ITSM platforms like ServiceNow or Jira, automating change requests, and triggering deployments based on approved tickets. It enables teams to codify their operational processes and integrate DevOps practices directly into their IT service management lifecycle.","GitHub Actions ist eine leistungsstarke Automatisierungsplattform und ein CI\u002FCD-Tool, das direkt in GitHub integriert ist. Im ITSM-Ökosystem dient es als entscheidende Brücke zur Automatisierung von Service-Management-Workflows, wie der Synchronisierung von GitHub-Issues mit ITSM-Plattformen wie ServiceNow oder Jira, der Automatisierung von Change Requests und dem Auslösen von Deployments auf Basis freigegebener Tickets. Es ermöglicht Teams, ihre betrieblichen Prozesse zu kodifizieren und DevOps-Praktiken direkt in ihren IT-Service-Management-Lebenszyklus zu integrieren.",[],{},"GitHub Actions",{"website":22143,"github":22150},"https:\u002F\u002Fgithub.com\u002Factions","organizations\u002Fgithub-actions",[],[],[],[21602,22156,1737,2685,22157],"CI\u002FCD","Workflow","_IGkWIhKpgX9XNH6ypPq5OqGJAma13U_lPkwihkKoxQ",{"id":22160,"certifications":22161,"contact":22162,"description":22164,"description_de":22165,"extension":9,"founded_year":13,"headquarters":22166,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22168,"meta":22169,"name":22170,"slug":22170,"social_links":22171,"stem":22173,"support_service_details":22174,"support_services":22175,"support_slas":22176,"tags":22177,"type":21603,"__hash__":22180},"organizations\u002Forganizations\u002Fgladir.json",[],{"website":22163},"https:\u002F\u002Fwww.gladir.com","Sylvain Maltais, known online as \"gladir\", is a prolific community developer and DevOps professional based in Montreal. He maintains the technical resource site gladir.com, which provides extensive documentation on APIs, programming languages, and major enterprise software modules including ITSM and ERP systems like BMC Remedy, SAP, and PeopleSoft. On GitHub, he has developed a wide range of open-source projects, most notably the \"INFRASTRUCTURES-0\" suite, a collection of programs for infrastructure and facility management. His work is characterized by a unique blend of modern DevOps expertise and a passion for retro-computing and utility development.","Sylvain Maltais, online bekannt als „gladir“, ist ein produktiver Community-Entwickler und DevOps-Experte aus Montreal. Er betreibt die technische Website gladir.com, die umfassende Dokumentationen zu APIs, Programmiersprachen und bedeutenden Enterprise-Softwaremodulen bietet, darunter ITSM- und ERP-Systeme wie BMC Remedy, SAP und PeopleSoft. Auf GitHub hat er eine Vielzahl von Open-Source-Projekten entwickelt, insbesondere die Suite „INFRASTRUCTURES-0“, eine Sammlung von Programmen für das Infrastruktur- und Facility-Management. Seine Arbeit zeichnet sich durch eine einzigartige Mischung aus moderner DevOps-Expertise und einer Leidenschaft für Retro-Computing und Utility-Entwicklung aus.",{"country":22167},"Canada",[],{},"gladir",{"website":22163,"github":22172},"https:\u002F\u002Fgithub.com\u002Fgladir","organizations\u002Fgladir",[],[],[],[22178,2131,21248,1737,22179],"Infrastructure Management","Technical Documentation","8OWT81Qj9HBF8eTU_Jkm9Qgglbe35ucS_rTu596uOoE",{"id":22182,"certifications":22183,"contact":22184,"description":22185,"description_de":22186,"extension":9,"founded_year":13,"headquarters":22187,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22188,"meta":22189,"name":22190,"slug":22191,"social_links":22192,"stem":22194,"support_service_details":22195,"support_services":22196,"support_slas":22197,"tags":22198,"type":21933,"__hash__":22201},"organizations\u002Forganizations\u002Fglpi-project.json",[],{"website":21521},"GLPI is a comprehensive open-source IT Asset Management (ITAM) and Service Management (ITSM) platform. It provides a wide range of features including helpdesk ticketing, hardware and software inventory, financial management, and project tracking, all while maintaining ITIL compliance.","GLPI ist eine umfassende Open-Source-Plattform für IT-Asset-Management (ITAM) und Service-Management (ITSM). Sie bietet eine Vielzahl von Funktionen, darunter Helpdesk-Ticketing, Hardware- und Software-Inventarisierung, Finanzmanagement und Projektverfolgung, wobei sie stets ITIL-konform bleibt.",{"country":21503},[],{},"GLPI Project","glpi-project",{"website":21521,"github":22193},"https:\u002F\u002Fgithub.com\u002Fglpi-project\u002Fglpi","organizations\u002Fglpi-project",[],[],[],[2766,22199,21931,21248,411,22200,2746,1020],"ITAM","Inventory Management","XCgPHLUFPK2DkVzKSzV_SFw3pKZkJpfRq0DB2Oom8hw",{"id":22203,"certifications":22204,"contact":22205,"description":22207,"description_de":22208,"extension":9,"founded_year":13,"headquarters":22209,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22210,"meta":22211,"name":22212,"slug":13656,"social_links":22213,"stem":22214,"support_service_details":22215,"support_services":22216,"support_slas":22217,"tags":22218,"type":21515,"__hash__":22219},"organizations\u002Forganizations\u002Fgtudan.json",[],{"website":22206},"https:\u002F\u002Fgithub.com\u002Fgtudan","Gregor Tudan is a German software developer and IT consultant known for his contributions to the ITSM ecosystem, specifically the OTRS-Client, a Java library for interacting with the OTRS ticketing system API.","Gregor Tudan ist ein deutscher Softwareentwickler und IT-Berater, der für seine Beiträge zum ITSM-Ökosystem bekannt ist, insbesondere für den OTRS-Client, eine Java-Bibliothek zur Interaktion mit der OTRS-Ticketsystem-API.",{"country":21549},[],{},"Gregor Tudan",{"github":22206,"website":22206},"organizations\u002Fgtudan",[],[],[],[21244,2796,273,21248,2685],"noNtMFgoO_BMYW_ZSOhsabXaRf4_NzxPPWUeFlwMUnE",{"id":22221,"certifications":22222,"contact":22223,"description":22225,"description_de":22226,"extension":9,"founded_year":13,"headquarters":22227,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22229,"meta":22230,"name":22231,"slug":10884,"social_links":22232,"stem":22234,"support_service_details":22235,"support_services":22236,"support_slas":22237,"tags":22238,"type":21515,"__hash__":22240},"organizations\u002Forganizations\u002Fhalf-shot.json",[],{"website":22224},"https:\u002F\u002Fhalf-shot.uk\u002F","Will Hunt, known as Half-Shot, is a prominent developer in the Matrix ecosystem and a core member of the Matrix.org team. He is the primary maintainer of Matrix Hookshot, a powerful bridge that enables ChatOps by integrating Matrix with ITSM and development platforms such as Jira, GitHub, and GitLab.","Will Hunt, bekannt als Half-Shot, ist ein prominenter Entwickler im Matrix-Ökosystem und Kernmitglied des Matrix.org-Teams. Er ist der Hauptentwickler von Matrix Hookshot, einer leistungsstarken Bridge, die ChatOps ermöglicht, indem sie Matrix mit ITSM- und Entwicklungsplattformen wie Jira, GitHub und GitLab integriert.",{"country":22228},"GB",[],{},"Half-Shot (Will Hunt)",{"website":22224,"github":22233},"https:\u002F\u002Fgithub.com\u002FHalf-Shot","organizations\u002Fhalf-shot",[],[],[],[3222,853,22239,2685,21248,655],"Jira","q-uRKtwW7tZq1JdNoXBPLLXD4RTNpZhojDlzdEFd-J8",{"id":22242,"certifications":22243,"contact":22244,"description":22246,"description_de":22247,"extension":9,"founded_year":13,"headquarters":22248,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22249,"meta":22250,"name":22251,"slug":8993,"social_links":22252,"stem":22254,"support_service_details":22255,"support_services":22256,"support_slas":22257,"tags":22258,"type":21684,"__hash__":22261},"organizations\u002Forganizations\u002Fheptacom.json",[],{"website":22245},"https:\u002F\u002Fwww.heptacom.de","A German digital agency and Shopware Platinum Partner specializing in e-commerce and B2B solutions. They provide the HEPTAconnect middleware to integrate Shopware with ITSM and helpdesk systems like Zammad, Zendesk, and Freshdesk, and offer SSO solutions for Jira.","Eine deutsche Digitalagentur und Shopware Platinum Partner, die auf E-Commerce und B2B-Lösungen spezialisiert ist. Mit ihrer Middleware HEPTAconnect integriert sie Shopware in ITSM- und Helpdesk-Systeme wie Zammad, Zendesk und Freshdesk und bietet SSO-Lösungen für Jira an.",{"country":21613},[],{},"HEPTACOM GmbH",{"website":22245,"github":22253},"https:\u002F\u002Fgithub.com\u002FHEPTACOM","organizations\u002Fheptacom",[],[],[],[4917,6613,21749,2816,22259,22260,2686,5145,3322],"freshdesk","ecommerce","MNAWZ20atMofxFIjCQPNkfNnY7vHFvOc4IZXz_bcLwA",{"id":22263,"certifications":22264,"contact":22265,"description":22267,"description_de":22268,"extension":9,"founded_year":13,"headquarters":22269,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22270,"meta":22271,"name":22272,"slug":22273,"social_links":22274,"stem":22276,"support_service_details":22277,"support_services":22278,"support_slas":22279,"tags":22280,"type":21515,"__hash__":22283},"organizations\u002Forganizations\u002Fheyvaldemar.json",[],{"website":22266},"https:\u002F\u002Fheyvaldemar.com\u002F","Vladimir Mikhalev, known as heyvaldemar, is a prominent DevOps expert, Docker Captain, and technical advisor. He provides production-grade Docker deployment blueprints, architectural frameworks, and comprehensive installation guides for a wide range of open-source platforms, including ITSM solutions like Zammad, GLPI, and OTRS. His work focuses on containerization, security, and infrastructure automation.","Vladimir Mikhalev, bekannt als heyvaldemar, ist ein renommierter DevOps-Experte, Docker Captain und technischer Berater. Er bietet produktionsreife Docker-Deployment-Blueprints, Architektur-Frameworks und umfassende Installationsanleitungen für eine Vielzahl von Open-Source-Plattformen, einschließlich ITSM-Lösungen wie Zammad, GLPI und OTRS. Seine Arbeit konzentriert sich auf Containerisierung, Sicherheit und Infrastrukturautomatisierung.",{"country":22167},[],{},"Vladimir Mikhalev (heyvaldemar)","heyvaldemar",{"website":22266,"github":22275},"https:\u002F\u002Fgithub.com\u002Fheyvaldemar","organizations\u002Fheyvaldemar",[],[],[],[1776,1737,2766,21623,21512,21244,22281,21644,22282],"Self-Hosting","Docker Captain","LmFAZ3tSsUKSCl3l54-7fRBX1AQFC0DUMw1PBDtbaN8",{"id":22285,"certifications":22286,"contact":22287,"description":22289,"description_de":22290,"extension":9,"founded_year":13,"headquarters":22291,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22292,"meta":22293,"name":22294,"slug":22295,"social_links":22296,"stem":22298,"support_service_details":22299,"support_services":22300,"support_slas":22301,"tags":22302,"type":21603,"__hash__":22306},"organizations\u002Forganizations\u002Fhifis-net.json",[],{"website":22288},"https:\u002F\u002Fwww.hifis.net","HIFIS (Helmholtz Federated IT Services) provides a federated IT infrastructure for the Helmholtz Association, facilitating collaboration through cloud services and software engineering support. They maintain the 'hifis.toolkit' Ansible collection, which includes production-ready roles for deploying the Zammad helpdesk system and other research-oriented IT services.","HIFIS (Helmholtz Federated IT Services) bietet eine föderierte IT-Infrastruktur für die Helmholtz-Gemeinschaft und unterstützt die Zusammenarbeit durch Cloud-Dienste und Software-Engineering. Die Initiative pflegt die Ansible-Collection 'hifis.toolkit', die produktionsreife Rollen für die Bereitstellung des Zammad-Helpdesk-Systems sowie weiterer forschungsnaher IT-Dienste enthält.",{"country":21549},[],{},"Helmholtz Federated IT Services (HIFIS)","hifis-net",{"website":22288,"github":22297},"https:\u002F\u002Fgithub.com\u002Fhifis-net","organizations\u002Fhifis-net",[],[],[],[22303,6613,527,22304,22305,1738,21540],"ansible","helmholtz","research-it","7gah53yW2XhD6Q1RFxiP5P7yZCd7HMNxGL9rVP4Q3kk",{"id":22308,"certifications":22309,"contact":22310,"description":22312,"description_de":22313,"extension":9,"founded_year":13,"headquarters":22314,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22315,"meta":22316,"name":22317,"slug":7152,"social_links":22318,"stem":22320,"support_service_details":22321,"support_services":22322,"support_slas":22323,"tags":22324,"type":21603,"__hash__":22328},"organizations\u002Forganizations\u002Fhzsk.json",[],{"website":22311},"https:\u002F\u002Fwww.slm.uni-hamburg.de\u002Fhzsk.html","A research center at the University of Hamburg specializing in digital infrastructure for language corpora. HZSK developed and operates the CLARIN-D Helpdesk, utilizing OTRS and custom web interfaces to provide technical support and research data management services for the academic community.","Ein Forschungszentrum an der Universität Hamburg, das auf digitale Infrastrukturen für Sprachkorpora spezialisiert ist. Das HZSK entwickelte und betreibt den CLARIN-D Helpdesk auf Basis von OTRS und eigenen Web-Schnittstellen, um technischen Support und Forschungsdatenmanagement für die akademische Gemeinschaft bereitzustellen.",{"country":21549},[],{},"Hamburger Zentrum für Sprachkorpora (HZSK)",{"website":22311,"github":22319},"https:\u002F\u002Fgithub.com\u002Fhzsk","organizations\u002Fhzsk",[],[],[],[22325,21931,22326,22327,21244,21248],"Academic","Research Data Management","CLARIN","oPNwrMkigChEJ71FWnakooXgGMp9cK0rgi0gxMH5uhQ",{"id":22330,"certifications":22331,"contact":22332,"description":22334,"description_de":22335,"extension":9,"founded_year":13,"headquarters":22336,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22338,"meta":22339,"name":22340,"slug":11427,"social_links":22341,"stem":22342,"support_service_details":22343,"support_services":22344,"support_slas":22345,"tags":22346,"type":21515,"__hash__":22347},"organizations\u002Forganizations\u002Filhamakbarki.json",[],{"website":22333},"https:\u002F\u002Fgithub.com\u002Filhamakbarki","Ilham Akbar is an Indonesian software developer and automation specialist known for developing community nodes for the n8n workflow automation platform. His contributions include integration plugins for the OTRS ITSM system, Rocket.Chat, and ClickUp, which help organizations automate service desk tasks and communication workflows.","Ilham Akbar ist ein indonesischer Softwareentwickler und Automatisierungsspezialist, der für die Entwicklung von Community-Nodes für die Workflow-Automatisierungsplattform n8n bekannt ist. Zu seinen Beiträgen gehören Integrations-Plugins für das OTRS ITSM-System, Rocket.Chat und ClickUp, die Unternehmen dabei unterstützen, Service-Desk-Aufgaben und Kommunikations-Workflows zu automatisieren.",{"country":22337},"ID",[],{},"Ilham Akbar",{"github":22333,"website":22333},"organizations\u002Filhamakbarki",[],[],[],[3486,21244,4647,21602,2766,2685,22157,21248],"jIFtvPXAOq58cEm-UH24AhoHOjk_tpZdBpOnj5GEAcs",{"id":22349,"certifications":22350,"contact":13,"description":22351,"description_de":22352,"extension":9,"founded_year":13,"headquarters":22353,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22355,"meta":22356,"name":22357,"slug":6673,"social_links":22358,"stem":22359,"support_service_details":22360,"support_services":22361,"support_slas":22362,"tags":22363,"type":21603,"__hash__":22366},"organizations\u002Forganizations\u002Fimabdelhadi.json",[],"imAbdelhadi (Eng. Abdelhadi) is a community developer specializing in open-source ITSM and helpdesk solutions. He is the author of the AISummaryPackage, which provides AI-powered ticket and article summarization for platforms like OTOBO, OTRS, and Znuny. His work also focuses on Right-to-Left (RTL) support and Arabic localization for various developer tools and platforms.","imAbdelhadi (Eng. Abdelhadi) ist ein Community-Entwickler, der sich auf Open-Source-ITSM- und Helpdesk-Lösungen spezialisiert hat. Er ist der Autor des AISummaryPackage, das KI-gestützte Ticket- und Artikelzusammenfassungen für Plattformen wie OTOBO, OTRS und Znuny bietet. Seine Arbeit konzentriert sich zudem auf die Unterstützung von Rechts-nach-Links-Schriften (RTL) und die arabische Lokalisierung verschiedener Entwickler-Tools und Plattformen.",{"country":22354},"Saudi Arabia",[],{},"imAbdelhadi",{"github":22357},"organizations\u002Fimabdelhadi",[],[],[],[21262,21244,21232,202,21931,22364,22365],"RTL","Arabic","Fpm_hDFPAKBfyqF4XHow7qANiOxeRgvwp2-a7lOg3HM",{"id":22368,"certifications":22369,"contact":22370,"description":22372,"description_de":22373,"extension":9,"founded_year":13,"headquarters":22374,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22376,"meta":22377,"name":22378,"slug":8666,"social_links":22379,"stem":22380,"support_service_details":22381,"support_services":22382,"support_slas":22383,"tags":22384,"type":21684,"__hash__":22387},"organizations\u002Forganizations\u002Fintelicolab.json",[],{"website":22371},"https:\u002F\u002Fintelicolab.com","A Costa Rican IT services company specializing in open-source ITSM and monitoring solutions. Formerly known as Gridshield, Intelicolab is an OTOBO Qualified Partner and provides implementation, support, and custom development for platforms including OTOBO, GLPI, Icinga, and Nagios across Central America.","Ein costa-ricanisches IT-Dienstleistungsunternehmen, das sich auf Open-Source-ITSM- und Monitoring-Lösungen spezialisiert hat. Intelicolab (ehemals Gridshield) ist ein qualifizierter OTOBO-Partner und bietet Implementierung, Support und kundenspezifische Entwicklungen für Plattformen wie OTOBO, GLPI, Icinga und Nagios in ganz Zentralamerika an.",{"country":22375},"Costa Rica",[],{},"Intelicolab",{"website":22371},"organizations\u002Fintelicolab",[],[],[],[2767,6432,21537,3390,2568,22385,22386,12861],"costa-rica","central-america","KRUQ6YVxSOdV580enLl1t66vxb184y0gSs12L5IehAY",{"id":22389,"certifications":22390,"contact":22391,"description":22393,"description_de":22394,"extension":9,"founded_year":13,"headquarters":22395,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22396,"meta":22397,"name":22398,"slug":10295,"social_links":22399,"stem":22401,"support_service_details":22402,"support_services":22403,"support_slas":22404,"tags":22405,"type":21684,"__hash__":22409},"organizations\u002Forganizations\u002Fit-at-m.json",[],{"website":22392},"https:\u002F\u002Fit-muenchen.de","it@M is the central IT service provider for the City of Munich (Landeshauptstadt München). As a key driver of digital sovereignty, the organization focuses on open-source software and vendor-neutral solutions for public administration. it@M contributes significantly to the ITSM ecosystem by developing and sharing extensions for the Zammad ticketing system, including AI-powered integrations, LDAP synchronization tools, and authentication plugins tailored for municipal services.","it@M ist der zentrale IT-Dienstleister der Landeshauptstadt München. Als wesentlicher Treiber für digitale Souveränität setzt die Organisation konsequent auf Open-Source-Software und herstellerneutrale Lösungen für die öffentliche Verwaltung. it@M leistet einen bedeutenden Beitrag zum ITSM-Ökosystem durch die Entwicklung und Bereitstellung von Erweiterungen für das Zammad-Ticketsystem, darunter KI-gestützte Integrationen, LDAP-Synchronisations-Tools und Authentifizierungs-Plugins, die speziell auf kommunale Anforderungen zugeschnitten sind.",{"country":21613},[],{},"it@M (Landeshauptstadt München)",{"website":22392,"github":22400},"https:\u002F\u002Fgithub.com\u002Fit-at-m","organizations\u002Fit-at-m",[],[],[],[22406,21540,6613,22407,3468,22408,5641],"public-sector","digital-sovereignty","ai-integration","TIdV4WnvwPgl3UNjiewH5qKM-QZknWrxzUlAtlo4jRs",{"id":22411,"certifications":22412,"contact":22413,"description":22415,"description_de":22416,"extension":9,"founded_year":13,"headquarters":22417,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22418,"meta":22419,"name":22420,"slug":14643,"social_links":22421,"stem":22422,"support_service_details":22423,"support_services":22424,"support_slas":22425,"tags":22426,"type":21515,"__hash__":22429},"organizations\u002Forganizations\u002Fjakemorrisotrs.json",[],{"website":22414},"https:\u002F\u002Fotrs.com","Jake Morris is a software developer at OTRS AG and a key contributor to the OTRS ecosystem. He is primarily involved in maintaining official client libraries and frontend integration tools, such as the @otrs\u002Fclient-lib, which facilitate communication between modern web applications and the OTRS service management backend.","Jake Morris ist Softwareentwickler bei der OTRS AG und ein wichtiger Mitwirkender am OTRS-Ökosystem. Er befasst sich primär mit der Wartung offizieller Client-Bibliotheken und Frontend-Integrationswerkzeuge wie @otrs\u002Fclient-lib, die die Kommunikation zwischen modernen Webanwendungen und dem OTRS-Service-Management-Backend erleichtern.",{"country":21549},[],{},"Jake Morris",{"website":22414},"organizations\u002Fjakemorrisotrs",[],[],[],[21244,5796,2806,22427,22428],"Client Library","Frontend Integration","wWKrhECsZ9hnzGzJ9BVGuKRc2ft7R0PkShOJ8fTyDi0",{"id":22431,"certifications":22432,"contact":22433,"description":22435,"description_de":22436,"extension":9,"founded_year":13,"headquarters":22437,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22439,"meta":22440,"name":22441,"slug":22442,"social_links":22443,"stem":22444,"support_service_details":22445,"support_services":22446,"support_slas":22447,"tags":22448,"type":21515,"__hash__":22449},"organizations\u002Forganizations\u002Fjoeirimpan.json",[],{"website":22434},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan","Joe Irimpan (also known as Joe Paul) is a software engineer and prominent open-source developer. He is best known as a long-time maintainer of the 'jira' (formerly 'jira-python') library, the most widely used Python client for the Atlassian Jira REST API. He also created 'zammad_py', the Python API client for the Zammad helpdesk system, contributing significantly to the automation ecosystem for ITSM tools.","Joe Irimpan (auch bekannt als Joe Paul) ist ein Softwareentwickler und prominenter Open-Source-Entwickler. Er ist vor allem als langjähriger Maintainer der 'jira'-Bibliothek (ehemals 'jira-python') bekannt, dem am häufigsten verwendeten Python-Client für die Atlassian Jira REST API. Zudem entwickelte er 'zammad_py', den Python-API-Client für das Zammad-Helpdesk-System, und leistete damit wesentliche Beiträge zum Automatisierungs-Ökosystem für ITSM-Tools.",{"country":22438},"India",[],{},"Joe Irimpan","joeirimpan",{"github":22434,"website":22434},"organizations\u002Fjoeirimpan",[],[],[],[21643,22239,21623,273,21602,21248,1737],"noai06VLUZA_r21CdvkrcJfKBitZJ4lG7AzlTkCo6zk",{"id":22451,"certifications":22452,"contact":22453,"description":22455,"description_de":22456,"extension":9,"founded_year":13,"headquarters":22457,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22458,"meta":22459,"name":22460,"slug":22461,"social_links":22462,"stem":22464,"support_service_details":22465,"support_services":22466,"support_slas":22467,"tags":22468,"type":21515,"__hash__":22469},"organizations\u002Forganizations\u002Fjuanluisbaptiste.json",[],{"website":22454},"https:\u002F\u002Fjuanbaptiste.tech","Juan Luis Baptiste is a DevOps consultant and open-source developer widely recognized for maintaining the most popular Docker images for the GLPI ITSM platform. With over 20 years of experience in software engineering and system administration, he provides containerized solutions and infrastructure automation tools that are essential for modern IT service management deployments.","Juan Luis Baptiste ist ein DevOps-Berater und Open-Source-Entwickler, der vor allem für die Bereitstellung der populärsten Docker-Images für die ITSM-Plattform GLPI bekannt ist. Mit über 20 Jahren Erfahrung in Softwareentwicklung und Systemadministration bietet er containerisierte Lösungen und Tools zur Infrastrukturautomatisierung an, die für moderne IT-Service-Management-Umgebungen von zentraler Bedeutung sind.",{"country":22167},[],{},"Juan Luis Baptiste","juanluisbaptiste",{"website":22454,"github":22463},"https:\u002F\u002Fgithub.com\u002Fjuanluisbaptiste","organizations\u002Fjuanluisbaptiste",[],[],[],[21512,1776,1737,2766,21248,2645],"pxNzuuGRkQqK9C6t87Vi8UQKuWaRJJnngikxQAbsiIM",{"id":22471,"certifications":22472,"contact":22473,"description":22474,"description_de":22475,"extension":9,"founded_year":13,"headquarters":22476,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22477,"meta":22478,"name":22479,"slug":11464,"social_links":22480,"stem":22482,"support_service_details":22483,"support_services":22484,"support_slas":22485,"tags":22486,"type":21515,"__hash__":22489},"organizations\u002Forganizations\u002Fk0ka.json",[],{"website":22041},"Konstantin Babushkin, widely known by his handle k0ka, is a senior software engineer and a core developer for the Zammad open-source helpdesk and customer support system. He is a prolific contributor to the Zammad ecosystem, focusing on core system architecture, complex bug fixes, and the development of integrations that extend the platform's ITSM capabilities.","Konstantin Babushkin, weithin bekannt unter seinem Pseudonym k0ka, ist Senior Software Engineer und Core-Entwickler für das Open-Source-Helpdesk- und Kundensupport-System Zammad. Er ist ein profilierter Mitwirkender im Zammad-Ökosystem und konzentriert sich auf die Kernarchitektur des Systems, komplexe Fehlerbehebungen sowie die Entwicklung von Integrationen, die die ITSM-Funktionen der Plattform erweitern.",{"country":21549},[],{},"Konstantin Babushkin (k0ka)",{"github":22481,"website":22041},"https:\u002F\u002Fgithub.com\u002Fk0ka","organizations\u002Fk0ka",[],[],[],[21623,22487,21931,21248,22488,22115],"Ruby on Rails","Ticketing System","ImVfy_tETUYgG9J4x1AE-VPviO9aDABR4dIDsDA4S4k",{"id":22491,"certifications":22492,"contact":22493,"description":22495,"description_de":22496,"extension":9,"founded_year":13,"headquarters":22497,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22499,"meta":22500,"name":22501,"slug":9125,"social_links":22502,"stem":22503,"support_service_details":22504,"support_services":22505,"support_slas":22506,"tags":22507,"type":21515,"__hash__":22510},"organizations\u002Forganizations\u002Fkakalpa.json",[],{"website":22494},"https:\u002F\u002Fgithub.com\u002Fkakalpa","Kalpa Prabashwera is a software engineer and open-source contributor who develops plugins and integrations for ITSM systems. He is notably the creator of the Hutch SMS notification module for the Zammad helpdesk system and provides various scripts for Linux infrastructure and system automation.","Kalpa Prabashwera ist ein Softwareentwickler und Open-Source-Contributor, der Plugins und Integrationen für ITSM-Systeme entwickelt. Er ist insbesondere der Schöpfer des Hutch SMS-Benachrichtigungsmoduls für das Zammad-Helpdesk-System und stellt verschiedene Skripte für die Linux-Infrastruktur und Systemautomatisierung bereit.",{"country":22498},"LK",[],{},"Kalpa Prabashwera",{"github":22494,"website":22494},"organizations\u002Fkakalpa",[],[],[],[21623,2766,22508,21248,22509,2645,4696],"SMS Integration","Linux","b_ldFNAgqD0DhAu8B07rQxh62z2L5rB5mJOt81Vws5U",{"id":22512,"certifications":22513,"contact":22514,"description":22516,"description_de":22517,"extension":9,"founded_year":13,"headquarters":22518,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22519,"meta":22520,"name":22521,"slug":7786,"social_links":22522,"stem":22524,"support_service_details":22525,"support_services":22526,"support_slas":22527,"tags":22528,"type":21684,"__hash__":22530},"organizations\u002Forganizations\u002Fkix-gmbh.json",[],{"website":22515},"https:\u002F\u002Fwww.kixdesk.com\u002F","KIX Service Software GmbH is the developer of KIX, a leading open-source service management system for IT Service Management (ITSM), Enterprise Service Management (ESM), and technical customer service. Based in Chemnitz, Germany, the company offers a flexible platform available as on-premises or cloud solutions, featuring a free community version and a commercial Pro version certified for 16 ITIL 4 practices.","Die KIX Service Software GmbH ist der Entwickler von KIX, einem führenden Open-Source-Servicemanagementsystem für IT-Service-Management (ITSM), Enterprise Service Management (ESM) und den technischen Kundendienst. Das Unternehmen mit Sitz in Chemnitz bietet eine flexible Plattform als On-Premise- oder Cloud-Lösung an, die sowohl eine kostenfreie Community-Version als auch eine kommerzielle, für 16 ITIL-4-Practices zertifizierte Pro-Version umfasst.",{"country":21549},[],{},"KIX Service Software GmbH",{"website":22515,"github":22523},"https:\u002F\u002Fgithub.com\u002FKIXServiceSoftware","organizations\u002Fkix-gmbh",[],[],[],[2766,21248,4876,21931,411,2746,22529],"ESM","CjYlkkxDLfWVb5OOIBEjEyowZ2WcEIZvEj6vhxd9Nw4",{"id":22532,"certifications":22533,"contact":22534,"description":22536,"description_de":22537,"extension":9,"founded_year":13,"headquarters":22538,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22539,"meta":22540,"name":22541,"slug":22542,"social_links":22543,"stem":22545,"support_service_details":22546,"support_services":22547,"support_slas":22548,"tags":22549,"type":21684,"__hash__":22554},"organizations\u002Forganizations\u002Fkix-team.json",[],{"website":22535},"https:\u002F\u002Fwww.kixdesk.com","KIX Service Software GmbH (formerly cape IT GmbH) is the developer of KIX, a leading open-source service management platform for IT Service Management (ITSM), Enterprise Service Management (ESM), and technical field service. Originally based on OTRS, KIX has evolved into a comprehensive, ITIL-certified solution available as on-premises or cloud software. The company provides a wide range of add-ons, consulting, and support services for its ecosystem.","Die KIX Service Software GmbH (ehemals cape IT GmbH) ist der Entwickler von KIX, einer führenden Open-Source-Service-Management-Plattform für IT-Service-Management (ITSM), Enterprise Service Management (ESM) und den technischen Kundendienst. Ursprünglich auf OTRS basierend, hat sich KIX zu einer umfassenden, ITIL-zertifizierten Lösung entwickelt, die sowohl als On-Premise- als auch als Cloud-Software verfügbar ist. Das Unternehmen bietet zahlreiche Erweiterungen, Consulting und Support-Dienstleistungen für sein Ökosystem an.",{"country":21549},[],{},"KIX Service Software","kix-team",{"website":22535,"github":22544},"https:\u002F\u002Fgithub.com\u002Fkix-service-software","organizations\u002Fkix-team",[],[],[],[2766,22529,21248,22550,22551,4876,411,21931,2746,4855,5640,22552,22553,2171],"OTRS Fork","ITIL certified","Field Service Management","KIX","7qU2-IIjiP7cS-20HMrnLYtesZPBMxnBblNiMumPHX8",{"id":22556,"certifications":22557,"contact":22558,"description":22560,"description_de":22561,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22562,"meta":22563,"name":22564,"slug":22565,"social_links":22566,"stem":22567,"support_service_details":22568,"support_services":22569,"support_slas":22570,"tags":22571,"type":21515,"__hash__":22572},"organizations\u002Forganizations\u002Fkrlwil.json",[],{"website":22559},"https:\u002F\u002Fgithub.com\u002FKrlWil","Open-source developer specializing in monitoring integrations for ITSM platforms. They are the author of the 'check_zammad' Nagios plugin, which enables the monitoring of Zammad ticket queues, and have contributed to the Inuits monitoring plugins collection.","Open-Source-Entwickler, der sich auf Monitoring-Integrationen für ITSM-Plattformen spezialisiert hat. Er ist der Autor des Nagios-Plugins 'check_zammad', das die Überwachung von Zammad-Ticket-Queues ermöglicht, und hat zur Inuits-Monitoring-Plugin-Sammlung beigetragen.",[],{},"KrlWil","krlwil",{"github":22559,"website":22559},"organizations\u002Fkrlwil",[],[],[],[6613,3495,3390,5641,4026,21540],"lthCveOua8fyQxiNJxNsPgIqHyh8fGc_sCiCpZhSwVE",{"id":22574,"certifications":22575,"contact":22576,"description":22578,"description_de":22579,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22580,"meta":22581,"name":22582,"slug":22582,"social_links":22583,"stem":22585,"support_service_details":22586,"support_services":22587,"support_slas":22588,"tags":22589,"type":21515,"__hash__":22591},"organizations\u002Forganizations\u002Fkrstylxllgr.json",[],{"website":22577},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-typescript-api","Developer of the zammad-typescript-api, a type-safe TypeScript wrapper for the Zammad helpdesk and ITSM platform's REST API. The library provides a clean interface for managing tickets and other resources within the Zammad ecosystem.","Entwickler der zammad-typescript-api, einem typsicheren TypeScript-Wrapper für die REST-API der Zammad Helpdesk- und ITSM-Plattform. Die Bibliothek bietet eine saubere Schnittstelle zur Verwaltung von Tickets und anderen Ressourcen innerhalb des Zammad-Ökosystems.",[],{},"krstylxllgr",{"github":22584,"website":22577},"https:\u002F\u002Fgithub.com\u002Fkrstylxllgr","organizations\u002Fkrstylxllgr",[],[],[],[6613,5797,22590,2767,2500,21540,5641],"api-wrapper","JsNRTG1BhS97QJTiyDn-q71U9WnSGvEqeNaHMSsOsLc",{"id":22593,"certifications":22594,"contact":22595,"description":22597,"description_de":22598,"extension":9,"founded_year":13,"headquarters":22599,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22600,"meta":22601,"name":21417,"slug":22602,"social_links":22603,"stem":22605,"support_service_details":22606,"support_services":22607,"support_slas":22608,"tags":22609,"type":21684,"__hash__":22612},"organizations\u002Forganizations\u002Fkwadronaut.json",[],{"website":22596},"https:\u002F\u002Fkwadronaut.de\u002F","KwadroNaut is a German IT service provider and software developer specializing in the Zammad helpdesk ecosystem. They are the creators and maintainers of the Zammad Package Manager (ZPM), a crucial tool for the community to manage and install third-party plugins. KwadroNaut offers specialized Zammad hosting, consulting, and custom development services.","KwadroNaut ist ein deutscher IT-Dienstleister und Softwareentwickler, der sich auf das Zammad-Helpdesk-Ökosystem spezialisiert hat. Das Unternehmen ist der Entwickler und Betreuer des Zammad Package Managers (ZPM), eines wichtigen Community-Tools zur Verwaltung und Installation von Drittanbieter-Plugins. KwadroNaut bietet spezialisiertes Zammad-Hosting, Beratung und individuelle Entwicklungsdienstleistungen an.",{"country":21613},[],{},"kwadronaut",{"website":22596,"github":22604},"https:\u002F\u002Fgithub.com\u002FKwadroNaut","organizations\u002Fkwadronaut",[],[],[],[21623,21931,21248,3935,22610,22611],"IT Consulting","Hosting","kiuLoatLonI_brfOIunWc98yHZjEQRszRTIxRfDQPJY",{"id":22614,"certifications":22615,"contact":22616,"description":22618,"description_de":22619,"extension":9,"founded_year":13,"headquarters":22620,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22621,"meta":22622,"name":21791,"slug":6892,"social_links":22623,"stem":22625,"support_service_details":22626,"support_services":22627,"support_slas":22628,"tags":22629,"type":21603,"__hash__":22630},"organizations\u002Forganizations\u002Fligerosmart.json",[],{"website":22617},"https:\u002F\u002Fligerosmart.ai","LigeroSmart is an open-source IT Service Management (ITSM) and helpdesk platform based on the OTRS Community Edition. Developed and maintained by the Brazilian company Complemento, it extends the core OTRS\u002FZnuny framework with additional features such as a REST API, Kanban boards, and integrations with tools like Rocket.Chat and WhatsApp. LigeroSmart is designed to support ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB), providing a flexible and cost-effective alternative for service desk operations.","LigeroSmart ist eine Open-Source-Plattform für IT-Service-Management (ITSM) und Helpdesk, die auf der OTRS Community Edition basiert. Die vom brasilianischen Unternehmen Complemento entwickelte und gepflegte Lösung erweitert das OTRS\u002FZnuny-Framework um zusätzliche Funktionen wie eine REST-API, Kanban-Boards sowie Integrationen für Rocket.Chat und WhatsApp. LigeroSmart ist auf die Unterstützung von ITIL-Prozessen wie Incident-, Problem-, Change- und Configuration-Management (CMDB) ausgelegt und bietet eine flexible sowie kosteneffiziente Alternative für den Service-Desk-Betrieb.",{"country":21782},[],{},{"website":22617,"github":22624},"https:\u002F\u002Fgithub.com\u002FLigeroSmart","organizations\u002Fligerosmart",[],[],[],[21244,21232,2766,21931,21248],"rmOEYDFyv3NhR7aRGolNjBO3rP5plmBYJYexbDlUYYo",{"id":22632,"certifications":22633,"contact":22634,"description":22636,"description_de":22637,"extension":9,"founded_year":13,"headquarters":22638,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22640,"meta":22641,"name":10460,"slug":10460,"social_links":22642,"stem":22643,"support_service_details":22644,"support_services":22645,"support_slas":22646,"tags":22647,"type":21603,"__hash__":22648},"organizations\u002Forganizations\u002Fligoo.json",[],{"website":22635},"https:\u002F\u002Fgithub.com\u002Fligoo","ligoo is a community-driven developer project by Patrick Wunderlin, focused on providing integrations and tools for ITSM platforms. Its primary contribution is the Zammad Laravel integration, which allows seamless ticket creation and management within Laravel applications via the Zammad API.","ligoo ist ein community-basiertes Entwicklerprojekt von Patrick Wunderlin, das sich auf die Bereitstellung von Integrationen und Tools für ITSM-Plattformen konzentriert. Der wichtigste Beitrag ist die Zammad-Laravel-Integration, die eine nahtlose Ticketerstellung und -verwaltung in Laravel-Anwendungen über die Zammad-API ermöglicht.",{"country":22639},"CH",[],{},{"website":22635,"github":22635},"organizations\u002Fligoo",[],[],[],[21623,2935,5640,2766,2685],"cg_U8ZcPxE3K7GRadXrr5rn-IvlNxeGKOzUZDxKBQjE",{"id":22650,"certifications":22651,"contact":22652,"description":22654,"description_de":22655,"extension":9,"founded_year":13,"headquarters":22656,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22657,"meta":22658,"name":22659,"slug":22660,"social_links":22661,"stem":22662,"support_service_details":22663,"support_services":22664,"support_slas":22665,"tags":22666,"type":21515,"__hash__":22668},"organizations\u002Forganizations\u002Flittlemole.json",[],{"website":22653},"https:\u002F\u002Fgithub.com\u002Flittlemole","Johan Cwiklinski, widely known by his handle \"littlemole,\" is a lead developer at Teclib' and a prominent figure in the GLPI open-source ITSM community. He is the lead maintainer of several critical GLPI extensions, most notably the Formcreator and Fields plugins, which are essential for building service catalogs and custom data structures within the GLPI ecosystem.","Johan Cwiklinski, weithin bekannt unter seinem Pseudonym „littlemole“, ist Lead-Entwickler bei Teclib' und eine prominente Figur in der GLPI-Open-Source-ITSM-Community. Er ist der Hauptverantwortliche für mehrere kritische GLPI-Erweiterungen, insbesondere die Plugins Formcreator und Fields, die für den Aufbau von Servicekatalogen und benutzerdefinierten Datenstrukturen innerhalb des GLPI-Ökosystems unerlässlich sind.",{"country":21503},[],{},"Johan Cwiklinski (littlemole)","littlemole",{"github":22653,"website":22653},"organizations\u002Flittlemole",[],[],[],[21512,2766,21248,21726,22667,21727,4064],"Fields","Tq9rETijEXPClp7yokJ4K9x1cB7NxqO_779TIUI0Beo",{"id":22670,"certifications":22671,"contact":22672,"description":22674,"description_de":22675,"extension":9,"founded_year":13,"headquarters":22676,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22678,"meta":22679,"name":22680,"slug":22681,"social_links":22682,"stem":22684,"support_service_details":22685,"support_services":22686,"support_slas":22687,"tags":22688,"type":21515,"__hash__":22689},"organizations\u002Forganizations\u002Flleszczynski.json",[],{"website":22673},"https:\u002F\u002Fmedium.com\u002F@lleszczynski","Leszek Leszczyński is a senior software developer and IT professional with over 25 years of experience, currently serving as a Senior Software Developer at Teclib'. He is a key contributor to the GLPI ecosystem, specializing in the development of the core ITSM platform and various plugins that enhance asset management and service desk workflows.","Leszek Leszczyński ist ein erfahrener Softwareentwickler und IT-Experte mit über 25 Jahren Erfahrung, der derzeit als Senior Software Developer bei Teclib' tätig ist. Er ist ein maßgeblicher Mitwirkender am GLPI-Ökosystem und spezialisiert auf die Entwicklung der ITSM-Kernplattform sowie verschiedener Plugins zur Optimierung von Asset-Management und Service-Desk-Workflows.",{"country":22677},"Poland",[],{},"Leszek Leszczyński","lleszczynski",{"github":22683,"website":22673},"https:\u002F\u002Fgithub.com\u002FLeszekLeszczynski","organizations\u002Flleszczynski",[],[],[],[21512,2766,21248,4064,21727,411,4855],"pQN3g5xkTED-nIpkVXjFWi1oPv7-7rSKZLQLTunUAaE",{"id":22691,"certifications":22692,"contact":22693,"description":22695,"description_de":22696,"extension":9,"founded_year":13,"headquarters":22697,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22698,"meta":22699,"name":22700,"slug":12769,"social_links":22701,"stem":22703,"support_service_details":22704,"support_services":22705,"support_slas":22706,"tags":22707,"type":21515,"__hash__":22708},"organizations\u002Forganizations\u002Flucsaan.json",[],{"website":22694},"https:\u002F\u002Fotobo.io","Lucas Saan is a software developer and core contributor to the OTOBO open-source ITSM platform. He specializes in core system enhancements, Docker integrations, and development tools, playing a key role in the maintenance and evolution of the OTOBO ecosystem at Rother OSS.","Lucas Saan ist Softwareentwickler und Core-Contributor für die Open-Source-ITSM-Plattform OTOBO. Er ist spezialisiert auf Erweiterungen des Kernsystems, Docker-Integrationen und Entwicklungstools und spielt bei Rother OSS eine zentrale Rolle bei der Wartung und Weiterentwicklung des OTOBO-Ökosystems.",{"country":21613},[],{},"Lucas Saan (Lucsaan)",{"github":22702,"website":22694},"https:\u002F\u002Fgithub.com\u002Flucsaan","organizations\u002Flucsaan",[],[],[],[21262,2766,21248,1776,4025,5640],"gbMLSGw1D3birnKg4mkYjTAdw58-Y8jIa3wuvEu8OLw",{"id":22710,"certifications":22711,"contact":13,"description":22712,"description_de":22713,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22714,"meta":22715,"name":9967,"slug":9967,"social_links":22716,"stem":22718,"support_service_details":22719,"support_services":22720,"support_slas":22721,"tags":22722,"type":21603,"__hash__":22724},"organizations\u002Forganizations\u002Fmajorproblem.json",[],"majorproblem is a community-driven developer profile, primarily associated with Karl-Koenig Koenigsson. The developer is known for contributing to various open-source projects and has been active in the Atlassian community, particularly regarding Jira database configurations and integrations. While the profile is listed as a plugin developer in the ITSM ecosystem, their work often involves technical deep-dives into database compatibility and system-level enhancements for service management platforms.","majorproblem ist ein community-basiertes Entwicklerprofil, das primär mit Karl-Koenig Koenigsson in Verbindung gebracht wird. Der Entwickler ist für seine Beiträge zu verschiedenen Open-Source-Projekten bekannt und war in der Atlassian-Community aktiv, insbesondere im Bereich der Jira-Datenbankkonfigurationen und -Integrationen. Obwohl das Profil als Plugin-Entwickler im ITSM-Ökosystem geführt wird, umfasst seine Arbeit häufig technische Analysen zur Datenbankkompatibilität und systemnahe Erweiterungen für Service-Management-Plattformen.",[],{},{"github":22717},"https:\u002F\u002Fgithub.com\u002Fmajorproblem","organizations\u002Fmajorproblem",[],[],[],[22239,22723,21248,1606],"Atlassian","cJZGabkUdqvSlw8fHDkJWbCAvA-ZecAZCVWFFRBImXQ",{"id":22726,"certifications":22727,"contact":22728,"description":22730,"description_de":22731,"extension":9,"founded_year":13,"headquarters":22732,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22733,"meta":22734,"name":22735,"slug":22736,"social_links":22737,"stem":22739,"support_service_details":22740,"support_services":22741,"support_slas":22742,"tags":22743,"type":21933,"__hash__":22747},"organizations\u002Forganizations\u002Fmapasculturais.json",[],{"website":22729},"https:\u002F\u002Fmapasculturais.org\u002F","Mapas Culturais is an open-source cultural management and mapping platform used by public administrations to manage cultural agents, events, and funding programs. It includes a dedicated integration for the Zammad helpdesk, allowing public entities to provide streamlined support channels for cultural agents and citizens directly within the platform.","Mapas Culturais ist eine Open-Source-Plattform für Kulturmanagement und -kartierung, die von öffentlichen Verwaltungen zur Verwaltung von Kulturschaffenden, Veranstaltungen und Förderprogrammen genutzt wird. Sie umfasst eine dedizierte Integration für den Zammad-Helpdesk, die es öffentlichen Einrichtungen ermöglicht, optimierte Support-Kanäle für Kulturschaffende und Bürger direkt in der Plattform bereitzustellen.",{"country":21782},[],{},"Mapas Culturais","mapasculturais",{"website":22729,"github":22738},"https:\u002F\u002Fgithub.com\u002Fmapasculturais\u002Fmapasculturais","organizations\u002Fmapasculturais",[],[],[],[22744,21540,6273,22745,22746],"cultural-management","public-administration","brazil","MDghtKFfB1KuJccQ09niJVFsGZ0_mX5L-MTH0m1Igj4",{"id":22749,"certifications":22750,"contact":22751,"description":22753,"description_de":22754,"extension":9,"founded_year":13,"headquarters":22755,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22756,"meta":22757,"name":21342,"slug":21342,"social_links":22758,"stem":22759,"support_service_details":22760,"support_services":22761,"support_slas":22762,"tags":22763,"type":21515,"__hash__":22765},"organizations\u002Forganizations\u002Fmaro4inter.json",[],{"website":22752},"https:\u002F\u002Fgithub.com\u002Fmaro4inter","Open-source developer known for creating custom themes and integrations for the OTRS (Open Ticket Request System) ticketing platform, including the Bootstrap-based Nerim theme.","Open-Source-Entwickler, bekannt für die Erstellung von benutzerdefinierten Themes und Integrationen für die OTRS (Open Ticket Request System) Ticketing-Plattform, einschließlich des Bootstrap-basierten Nerim-Themes.",{"country":21525},[],{},{"github":22752,"website":22752},"organizations\u002Fmaro4inter",[],[],[],[21244,5640,22764,21248,21351],"Themes","XcrJy4aivginHMSwOv5hP10E9dcJc3W2RPTuGdRd5EM",{"id":22767,"certifications":22768,"contact":22769,"description":22771,"description_de":22772,"extension":9,"founded_year":13,"headquarters":22773,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22775,"meta":22776,"name":22777,"slug":22778,"social_links":22779,"stem":22781,"support_service_details":22782,"support_services":22783,"support_slas":22784,"tags":22785,"type":21684,"__hash__":22790},"organizations\u002Forganizations\u002Fmartini.json",[],{"website":22770},"https:\u002F\u002Fwww.torocloud.com","Toro Cloud is the developer of Martini, a low-code integration platform (iPaaS) designed to simplify application integration, API management, and workflow automation. It enables organizations to connect ITSM solutions like Jira and ServiceNow with other enterprise systems through pre-built connectors and automated processes.","Toro Cloud ist der Entwickler von Martini, einer Low-Code-Integrationsplattform (iPaaS), die darauf ausgelegt ist, Anwendungsintegration, API-Management und Workflow-Automatisierung zu vereinfachen. Sie ermöglicht es Unternehmen, ITSM-Lösungen wie Jira und ServiceNow über vorgefertigte Connectoren und automatisierte Prozesse mit anderen Unternehmenssystemen zu verbinden.",{"country":22774},"Australia",[],{},"Toro Cloud","martini",{"website":22770,"github":22780},"https:\u002F\u002Fgithub.com\u002Ftorocloud","organizations\u002Fmartini",[],[],[],[22786,22787,22788,2685,21602,22239,22789],"iPaaS","API Management","Low-code","ServiceNow","J3WYq_1wdfbkb9NwQtxtQfEjUFhGVAjVcoDi7iu5bw8",{"id":22792,"certifications":22793,"contact":22794,"description":22796,"description_de":22797,"extension":9,"founded_year":13,"headquarters":22798,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22799,"meta":22800,"name":22801,"slug":6852,"social_links":22802,"stem":22804,"support_service_details":22805,"support_services":22806,"support_slas":22807,"tags":22808,"type":21684,"__hash__":22809},"organizations\u002Forganizations\u002Fmaxence.json",[],{"website":22795},"https:\u002F\u002Fwww.maxence.de","maxence business consulting gmbh is a German IT consulting firm specializing in IT Service Management (ITSM) and open-source ticketing systems. They provide consulting, implementation, and support for platforms like Znuny, OTOBO, and i-doit. The company develops various add-ons and extensions to enhance these ITSM solutions, offering a dedicated connector for easy package management and updates.","Die maxence business consulting gmbh ist ein deutsches IT-Beratungshaus mit Schwerpunkt auf IT Service Management (ITSM) und Open-Source-Ticketsystemen. Das Unternehmen bietet Beratung, Implementierung und Support für Plattformen wie Znuny, OTOBO und i-doit. maxence entwickelt zudem verschiedene Add-ons und Erweiterungen für diese ITSM-Lösungen und bietet mit dem MaxenceConnector eine eigene Lösung zur einfachen Paketverwaltung und Aktualisierung an.",{"country":21549},[],{},"maxence business consulting gmbh",{"website":22795,"github":22803},"https:\u002F\u002Fgithub.com\u002Fmaxence","organizations\u002Fmaxence",[],[],[],[21232,21262,21910,2766,21248,21912],"V-SUWD18Am78jaSnFpxNX9aQGl-YiXBoLcAKhgQHiOs",{"id":22811,"certifications":22812,"contact":22813,"description":22815,"description_de":22816,"extension":9,"founded_year":13,"headquarters":22817,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22818,"meta":22819,"name":22801,"slug":10617,"social_links":22820,"stem":22822,"support_service_details":22823,"support_services":22824,"support_slas":22825,"tags":22826,"type":21684,"__hash__":22827},"organizations\u002Forganizations\u002Fmaxence-de.json",[],{"website":22814},"https:\u002F\u002Fwww.maxence.de\u002F","maxence business consulting gmbh is a German IT service provider specializing in open-source IT Service Management (ITSM) and ticketing systems. They offer consulting, implementation, support, and custom development for platforms such as Znuny, OTOBO, and OTRS, as well as integration with IT documentation tools like i-doit.","Die maxence business consulting gmbh ist ein deutsches IT-Dienstleistungsunternehmen, das sich auf Open-Source-IT-Service-Management (ITSM) und Ticketsysteme spezialisiert hat. Das Unternehmen bietet Beratung, Implementierung, Support und Individualentwicklung für Plattformen wie Znuny, OTOBO und OTRS sowie die Integration von IT-Dokumentationslösungen wie i-doit an.",{"country":21613},[],{},{"website":22814,"github":22821},"https:\u002F\u002Fgithub.com\u002Fmaxence-de","organizations\u002Fmaxence-de",[],[],[],[21232,21262,21244,21910,2766,21248,21912],"jxI0oQXr4MAn90JkoHd6xYUiDQ-Cp7_bOnFYI07GrtQ",{"id":22829,"certifications":22830,"contact":22831,"description":22833,"description_de":22834,"extension":9,"founded_year":13,"headquarters":22835,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22836,"meta":22837,"name":22838,"slug":22839,"social_links":22840,"stem":22842,"support_service_details":22843,"support_services":22844,"support_slas":22845,"tags":22846,"type":21515,"__hash__":22847},"organizations\u002Forganizations\u002Fmeenzen.json",[],{"website":22832},"https:\u002F\u002Fmeenzen.net","Samuel Meenzen is a German software developer known for his contributions to the open-source community. He maintains the Zammad.Client.SystemTextJson library, providing a modern and efficient .NET interface for the Zammad helpdesk API. His work focuses on .NET, C#, and building robust developer tools.","Samuel Meenzen ist ein deutscher Softwareentwickler, der für seine Beiträge zur Open-Source-Community bekannt ist. Er pflegt die Bibliothek Zammad.Client.SystemTextJson, die eine moderne und effiziente .NET-Schnittstelle für die Zammad-Helpdesk-API bietet. Sein Schwerpunkt liegt auf .NET, C# und der Entwicklung robuster Entwickler-Tools.",{"country":21549},[],{},"Samuel Meenzen","meenzen",{"website":22832,"github":22841},"https:\u002F\u002Fgithub.com\u002Fmeenzen","organizations\u002Fmeenzen",[],[],[],[6613,1806,1328,284,21540,2500],"0wE4dM9Dljk3JkBqBq014oSOrJKl73SpPyYJ7_gsKro",{"id":22849,"certifications":22850,"contact":22851,"description":22853,"description_de":22854,"extension":9,"founded_year":13,"headquarters":22855,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22857,"meta":22858,"name":22859,"slug":6810,"social_links":22860,"stem":22862,"support_service_details":22863,"support_services":22864,"support_slas":22865,"tags":22866,"type":21515,"__hash__":22867},"organizations\u002Forganizations\u002Fmichielb.json",[],{"website":22852},"https:\u002F\u002Ftildeweb.nl\u002F~michiel","Michiel Beijen is a software developer and ITSM consultant based in Leiden, Netherlands. He has a long history with the OTRS ecosystem, having served as General Manager for OTRS B.V. in the Benelux region. He is a specialist in Perl-based solutions and contributes to various open-source service management projects, including OTRS, OTOBO, and Znuny.","Michiel Beijen ist ein Softwareentwickler und ITSM-Berater aus Leiden, Niederlande. Er verfügt über langjährige Erfahrung im OTRS-Ökosystem und war unter anderem als General Manager für OTRS B.V. in der Benelux-Region tätig. Er ist Spezialist für Perl-basierte Lösungen und engagiert sich in verschiedenen Open-Source-Service-Management-Projekten wie OTRS, OTOBO und Znuny.",{"country":22856},"NL",[],{},"Michiel Beijen",{"website":22852,"github":22861},"https:\u002F\u002Fgithub.com\u002Fmbeijen","organizations\u002Fmichielb",[],[],[],[21244,21262,21232,4025,2766,21912,21248],"G6dYKYjItlxuCh7a-UgOzm21oz-PfzehgvAHhyNCijY",{"id":22869,"certifications":22870,"contact":22871,"description":22873,"description_de":22874,"extension":9,"founded_year":13,"headquarters":22875,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22877,"meta":22878,"name":22879,"slug":13761,"social_links":22880,"stem":22881,"support_service_details":22882,"support_services":22883,"support_slas":22884,"tags":22885,"type":21515,"__hash__":22887},"organizations\u002Forganizations\u002Fmo-azfar.json",[],{"website":22872},"https:\u002F\u002Fgithub.com\u002Fmo-azfar","Mohd Azfar is a developer and community contributor specializing in the Znuny and OTRS ITSM platforms. He develops and maintains various open-source plugins, including dynamic field widgets, process management enhancements, and notification integrations for Telegram, Slack, and Microsoft Teams.","Mohd Azfar ist ein Entwickler und Community-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er entwickelt und pflegt verschiedene Open-Source-Plugins, darunter Widgets für dynamische Felder, Erweiterungen für das Prozessmanagement und Benachrichtigungsintegrationen für Telegram, Slack und Microsoft Teams.",{"country":22876},"Malaysia",[],{},"Mohd Azfar",{"website":22872,"github":22872},"organizations\u002Fmo-azfar",[],[],[],[21232,21244,2766,21513,21602,22886],"Integrations","saM86PpgEiO3UOJkb9Mpna6Ogo1ZgYP3WAVvkkF15Lg",{"id":22889,"certifications":22890,"contact":13,"description":22891,"description_de":22892,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22893,"meta":22894,"name":22895,"slug":11135,"social_links":13,"stem":22896,"support_service_details":22897,"support_services":22898,"support_slas":22899,"tags":22900,"type":21603,"__hash__":22904},"organizations\u002Forganizations\u002Fmon1.json",[],"mon1_ is a community developer handle associated with various open-source monitoring scripts and integrations, particularly in the Zabbix and Nagios ecosystems. The name often appears in technical discussions and repositories related to infrastructure monitoring, such as custom Zabbix templates and Nagios plugin wrappers. While not a formal organization, the handle is linked to community-driven efforts to extend the capabilities of popular ITSM and monitoring tools through specialized scripts and configuration templates.","mon1_ ist ein Community-Entwickler-Handle, das mit verschiedenen Open-Source-Monitoring-Skripten und Integrationen in Verbindung gebracht wird, insbesondere in den Zabbix- und Nagios-Ökosystemen. Der Name taucht häufig in technischen Diskussionen und Repositories im Zusammenhang mit Infrastruktur-Monitoring auf, wie z. B. benutzerdefinierten Zabbix-Vorlagen und Nagios-Plugin-Wrappern. Obwohl es sich nicht um eine formelle Organisation handelt, ist das Handle mit gemeinschaftlichen Bemühungen verbunden, die Funktionen gängiger ITSM- und Monitoring-Tools durch spezialisierte Skripte und Konfigurationsvorlagen zu erweitern.",[],{},"mon1_","organizations\u002Fmon1",[],[],[],[3390,22901,22902,22903],"zabbix-plugins","nagios-plugins","community-developer","P4sBMED1aj1NrX6DaQx4tbE_Pnr2PEHNwRP5cYskZMs",{"id":22906,"certifications":22907,"contact":22908,"description":22910,"description_de":22911,"extension":9,"founded_year":13,"headquarters":22912,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":22913,"meta":22914,"name":22915,"slug":22916,"social_links":22917,"stem":22919,"support_service_details":22920,"support_services":22921,"support_slas":22922,"tags":22923,"type":21515,"__hash__":22925},"organizations\u002Forganizations\u002Fmuhammadn.json",[],{"website":22909},"http:\u002F\u002Funrealasia.net","Muhammad Nuzaihan Bin Kamal Luddin is a software engineer and open-source contributor based in Kuala Lumpur, Malaysia. He is the developer of the Laravel Zammad API wrapper, a key integration tool that allows Laravel applications to interact seamlessly with the Zammad helpdesk and ITSM platform.","Muhammad Nuzaihan Bin Kamal Luddin ist ein Softwareentwickler und Open-Source-Contributor aus Kuala Lumpur, Malaysia. Er ist der Entwickler des Laravel Zammad API-Wrappers, eines wichtigen Integrations-Tools, das es Laravel-Anwendungen ermöglicht, nahtlos mit dem Zammad-Helpdesk und der ITSM-Plattform zu interagieren.",{"country":22876},[],{},"Muhammad Nuzaihan Bin Kamal Luddin","muhammadn",{"website":22909,"github":22918},"https:\u002F\u002Fgithub.com\u002Fmuhammadn","organizations\u002Fmuhammadn",[],[],[],[6613,2936,4065,22590,22924,21540],"itsm-integration","QECR-wp8qMS61mcgjhsArl-cIhB5F7ze6M9MrP4S8NY",{"id":22927,"certifications":22928,"contact":22929,"description":22931,"description_de":22932,"extension":9,"founded_year":13,"headquarters":22933,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22934,"meta":22935,"name":22936,"slug":18587,"social_links":22937,"stem":22939,"support_service_details":22940,"support_services":22941,"support_slas":22942,"tags":22943,"type":21933,"__hash__":22948},"organizations\u002Forganizations\u002Fmultiotp.json",[],{"website":22930},"https:\u002F\u002Fwww.multiotp.net\u002F","multiOTP is an open-source strong authentication solution (2FA) developed by the Swiss company SysCo. It provides an operating-system-independent PHP library, CLI, and web interface for managing one-time passwords. It is a key security component in the ITSM ecosystem, particularly for GLPI, where it enables multi-factor authentication via RADIUS or dedicated plugins, supporting OATH (TOTP\u002FHOTP), SMS, and hardware tokens.","multiOTP ist eine vom Schweizer Unternehmen SysCo entwickelte Open-Source-Lösung für die starke Authentifizierung (2FA). Sie bietet eine betriebssystemunabhängige PHP-Bibliothek, ein CLI und eine Weboberfläche zur Verwaltung von Einmalpasswörtern. Als zentrale Sicherheitskomponente im ITSM-Ökosystem, insbesondere für GLPI, ermöglicht sie die Multi-Faktor-Authentifizierung über RADIUS oder spezielle Plugins und unterstützt OATH (TOTP\u002FHOTP), SMS sowie Hardware-Token.",{"country":22639},[],{},"multiOTP",{"website":22930,"github":22938},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fmultiotp","organizations\u002Fmultiotp",[],[],[],[22944,22945,21512,22946,4785,22947,4064],"2FA","MFA","Authentication","RADIUS","lHV6OaMyFIsTKO3goUU0_GWTFD3EvBigQt2y4xux-is",{"id":22950,"certifications":22951,"contact":22952,"description":22954,"description_de":22955,"extension":9,"founded_year":13,"headquarters":22956,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22957,"meta":22958,"name":22959,"slug":11682,"social_links":22960,"stem":22962,"support_service_details":22963,"support_services":22964,"support_slas":22965,"tags":22966,"type":21684,"__hash__":22970},"organizations\u002Forganizations\u002Fnetways.json",[],{"website":22953},"https:\u002F\u002Fwww.netways.de\u002F","NETWAYS GmbH is a leading German open-source specialist with over 25 years of experience in IT infrastructure management. The company provides consulting, support, and managed services for monitoring (Icinga), ITSM (i-doit, Znuny), and automation. NETWAYS is also known for organizing major industry events like OSMC and stackconf and actively contributes to the open-source community through various plugins and integrations.","Die NETWAYS GmbH ist ein führender deutscher Open-Source-Spezialist mit über 25 Jahren Erfahrung im IT-Infrastrukturmanagement. Das Unternehmen bietet Beratung, Support und Managed Services für Monitoring (Icinga), ITSM (i-doit, Znuny) und Automatisierung an. NETWAYS ist zudem als Organisator bedeutender Fachkonferenzen wie OSMC und stackconf bekannt und trägt durch zahlreiche Plugins und Integrationen aktiv zur Open-Source-Community bei.",{"country":21613},[],{},"NETWAYS GmbH",{"website":22953,"github":22961},"https:\u002F\u002Fgithub.com\u002FNETWAYS","organizations\u002Fnetways",[],[],[],[21970,22967,2766,21910,21232,21248,21912,22968,22969],"Icinga","Managed Services","Training","PrdpbPyvgCpn0L9nR7e6dpEjTE5KudGA8CdnYI9Ufg0",{"id":22972,"certifications":22973,"contact":22974,"description":22976,"description_de":22977,"extension":9,"founded_year":13,"headquarters":22978,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":22979,"meta":22980,"name":3533,"slug":3534,"social_links":22981,"stem":22983,"support_service_details":22984,"support_services":22985,"support_slas":22986,"tags":22987,"type":21684,"__hash__":22991},"organizations\u002Forganizations\u002Fnextcloud.json",[],{"website":22975},"https:\u002F\u002Fnextcloud.com","Nextcloud is a leading open-source content collaboration platform that provides file sharing, communication, and productivity tools. It integrates deeply with ITSM solutions like Zammad and iTop, offering unified search, dashboard widgets, and ticket notifications to streamline service management workflows within a secure, self-hosted environment.","Nextcloud ist eine führende Open-Source-Plattform für Content Collaboration, die Filesharing, Kommunikation und Produktivitätswerkzeuge bereitstellt. Sie lässt sich tief in ITSM-Lösungen wie Zammad und iTop integrieren und bietet eine vereinheitlichte Suche, Dashboard-Widgets sowie Ticket-Benachrichtigungen, um Service-Management-Workflows in einer sicheren, selbstgehosteten Umgebung zu optimieren.",{"country":21549},[],{},{"website":22975,"github":22982},"https:\u002F\u002Fgithub.com\u002Fnextcloud","organizations\u002Fnextcloud",[],[],[],[22988,21540,6273,22989,22407,4262,22990],"content-collaboration","itop-integration","collaboration-platform","y2cMfZGt13cwIiYd80uRmn_LAkYGRvL-tusFVvUoH0k",{"id":22993,"certifications":22994,"contact":22995,"description":22996,"description_de":22997,"extension":9,"founded_year":13,"headquarters":22998,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":22999,"meta":23000,"name":23001,"slug":23002,"social_links":23003,"stem":23005,"support_service_details":23006,"support_services":23007,"support_slas":23008,"tags":23009,"type":21515,"__hash__":23010},"organizations\u002Forganizations\u002Fnics.json",[],{"website":21521},"Nicolas S., widely known as 'nics' in the GLPI community, is a core developer and global moderator for the GLPI ITSM project. As a key member of the Teclib' team, he maintains several essential plugins and is a primary figure in providing community support and technical guidance for the platform.","Nicolas S., in der GLPI-Community weithin als 'nics' bekannt, ist ein Core-Entwickler und globaler Moderator für das GLPI-ITSM-Projekt. Als wichtiges Mitglied des Teclib'-Teams betreut er mehrere essenzielle Plugins und ist eine zentrale Figur bei der Bereitstellung von Community-Support und technischer Beratung für die Plattform.",{"country":21525},[],{},"Nicolas S. (nics)","nics",{"website":21521,"github":23004},"https:\u002F\u002Fgithub.com\u002Fn-s-","organizations\u002Fnics",[],[],[],[21512,2766,21248,411,4064,21513],"wQHWuF9nUIT8pa-J08fZUZVjIfv5Xh7v55qJX3r8W24",{"id":23012,"certifications":23013,"contact":23014,"description":23016,"description_de":23017,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23018,"meta":23019,"name":23020,"slug":23020,"social_links":23021,"stem":23023,"support_service_details":23024,"support_services":23025,"support_slas":23026,"tags":23027,"type":21515,"__hash__":23029},"organizations\u002Forganizations\u002Fnyanmark.json",[],{"website":23015},"https:\u002F\u002Fgithub.com\u002Fnyanmark\u002Fznuny-docker","nyanmark is an open-source developer focused on providing containerized deployment solutions for the Znuny (formerly OTRS) helpdesk and ITSM platform. Their primary contribution is the znuny-docker project, which facilitates the setup of Znuny using Docker and Nginx.","nyanmark ist ein Open-Source-Entwickler, der sich auf containerisierte Bereitstellungslösungen für die Znuny (ehemals OTRS) Helpdesk- und ITSM-Plattform konzentriert. Sein Hauptbeitrag ist das Projekt znuny-docker, das die Einrichtung von Znuny mittels Docker und Nginx erleichtert.",[],{},"nyanmark",{"github":23022,"website":23015},"https:\u002F\u002Fgithub.com\u002Fnyanmark","organizations\u002Fnyanmark",[],[],[],[21232,21244,1776,2766,21248,23028],"Containerization","SH_4CNMoMMGhdiApcWqnWelAi3E0mfMli2BebKWc5V0",{"id":23031,"certifications":23032,"contact":23033,"description":23035,"description_de":23036,"extension":9,"founded_year":13,"headquarters":23037,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23038,"meta":23039,"name":23040,"slug":11538,"social_links":23041,"stem":23043,"support_service_details":23044,"support_services":23045,"support_slas":23046,"tags":23047,"type":21515,"__hash__":23049},"organizations\u002Forganizations\u002Fobuchmann.json",[],{"website":23034},"https:\u002F\u002Fpc-web.at","Oliver Buchmann is a software developer and entrepreneur based in Vienna, Austria. He is a significant contributor to the open-source ITSM and ERP ecosystem, particularly known for developing n8n nodes for Zammad and various API clients for Odoo and Bitrix24. His work focuses on creating seamless integrations and automation workflows between helpdesk systems and business applications.","Oliver Buchmann ist ein Softwareentwickler und Unternehmer aus Wien, Österreich. Er ist ein bedeutender Mitwirkender im Open-Source-ITSM- und ERP-Ökosystem und insbesondere für die Entwicklung von n8n-Nodes für Zammad sowie verschiedener API-Clients für Odoo und Bitrix24 bekannt. Sein Schwerpunkt liegt auf der nahtlosen Integration und Automatisierung von Workflows zwischen Helpdesk-Systemen und Geschäftsanwendungen.",{"country":22084},[],{},"Oliver Buchmann",{"github":23042,"website":23034},"https:\u002F\u002Fgithub.com\u002Fobuchmann","organizations\u002Fobuchmann",[],[],[],[21623,3649,3486,21602,273,23048,4064,5796,2935],"Bitrix24","C0auVkzffLmKs90YX4lmr8kau4UwF4IJyZoYmdVDBMI",{"id":23051,"certifications":23052,"contact":23053,"description":23055,"description_de":23056,"extension":9,"founded_year":13,"headquarters":23057,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23058,"meta":23059,"name":23060,"slug":14322,"social_links":23061,"stem":23063,"support_service_details":23064,"support_services":23065,"support_slas":23066,"tags":23067,"type":21515,"__hash__":23068},"organizations\u002Forganizations\u002Foeduardoal.json",[],{"website":23054},"https:\u002F\u002Foeduardoal.dev\u002F","Victor Eduardo Oliveira, known online as oeduardoal, is a Senior Software Engineer and open-source contributor. While his primary professional focus is on financial infrastructure, blockchain systems, and scalable backend architectures (currently at LootRush), he is recognized in the open-source community for his contributions to various projects. In the ITSM ecosystem, he is known for developing integrations and tools that enhance the functionality of helpdesk and ticketing systems, particularly through his work on GitHub where he shares various utilities and scripts.","Victor Eduardo Oliveira, online bekannt als oeduardoal, ist ein Senior Software Engineer und Open-Source-Contributor. Während sein primärer beruflicher Fokus auf Finanzinfrastruktur, Blockchain-Systemen und skalierbaren Backend-Architekturen liegt (derzeit bei LootRush), ist er in der Open-Source-Community für seine Beiträge zu verschiedenen Projekten bekannt. Im ITSM-Ökosystem ist er für die Entwicklung von Integrationen und Tools bekannt, die die Funktionalität von Helpdesk- und Ticketing-Systemen erweitern, insbesondere durch seine Arbeit auf GitHub, wo er verschiedene Dienstprogramme und Skripte teilt.",{"country":21591},[],{},"Victor Eduardo Oliveira (oeduardoal)",{"website":23054,"github":23062},"https:\u002F\u002Fgithub.com\u002Foeduardoal","organizations\u002Foeduardoal",[],[],[],[21248,6680,22886],"gSPWoZzJtfxqy491FTwWs55a5tpqbUftRuz_j5dqj4Q",{"id":23070,"certifications":23071,"contact":23072,"description":23074,"description_de":23075,"extension":9,"founded_year":13,"headquarters":23076,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":23077,"meta":23078,"name":23079,"slug":13510,"social_links":23080,"stem":23082,"support_service_details":23083,"support_services":23084,"support_slas":23085,"tags":23086,"type":21684,"__hash__":23089},"organizations\u002Forganizations\u002Fopgkrzeszow.json",[],{"website":23073},"https:\u002F\u002Fopgk.rzeszow.pl\u002F","OPGK Rzeszów S.A. is a Polish technology company with over 60 years of experience, specializing in geodesy, GIS, and IT solutions. In the ITSM ecosystem, they are the developers of Mint Service Desk, an AI-driven service management platform. The company also has a long history of contributing to the open-source community, particularly through the development of numerous add-ons and extensions for OTRS Community Edition, covering areas such as telephony integration, SLA management, and customer portals.","OPGK Rzeszów S.A. ist ein polnisches Technologieunternehmen mit über 60 Jahren Erfahrung, das auf Geodäsie, GIS und IT-Lösungen spezialisiert ist. Im ITSM-Ökosystem sind sie als Entwickler des Mint Service Desk bekannt, einer KI-gestützten Service-Management-Plattform. Das Unternehmen blickt zudem auf eine lange Tradition von Beiträgen zur Open-Source-Community zurück, insbesondere durch die Entwicklung zahlreicher Add-ons und Erweiterungen für die OTRS Community Edition, die Bereiche wie Telefonie-Integration, SLA-Management und Kundenportale abdecken.",{"country":22677},[],{},"OPGK Rzeszów",{"website":23073,"github":23081},"https:\u002F\u002Fgithub.com\u002FOPGK-Software","organizations\u002Fopgkrzeszow",[],[],[],[2766,21244,23087,4855,411,23088],"Mint Service Desk","GIS","UKZ3AIPUIp1PyFFaBaFipQsYOfVe9i_LOtI9MdW6KD4",{"id":23091,"certifications":23092,"contact":23093,"description":23095,"description_de":23096,"extension":9,"founded_year":13,"headquarters":23097,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":23098,"meta":23099,"name":21262,"slug":6432,"social_links":23100,"stem":23101,"support_service_details":23102,"support_services":23103,"support_slas":23104,"tags":23105,"type":21933,"__hash__":23106},"organizations\u002Forganizations\u002Fotobo.json",[],{"website":23094},"https:\u002F\u002Fotobo.io\u002F","OTOBO is a 100% open-source service management platform that emerged as a modern fork of the OTRS Community Edition in 2019. It offers a comprehensive, ITIL-compliant solution for IT Service Management (ITSM), Customer Service Management (CSM), and Enterprise Service Management (ESM). The platform features a responsive, contemporary user interface and is designed for high performance and flexibility. OTOBO is maintained and professionally supported by the German company Rother OSS GmbH, which provides consulting, training, and managed services.","OTOBO ist eine zu 100 % quelloffene Service-Management-Plattform, die 2019 als moderner Fork der OTRS Community Edition entstand. Sie bietet eine umfassende, ITIL-konforme Lösung für IT Service Management (ITSM), Customer Service Management (CSM) und Enterprise Service Management (ESM). Die Plattform zeichnet sich durch eine responsive, zeitgemäße Benutzeroberfläche aus und ist auf hohe Performance und Flexibilität ausgelegt. OTOBO wird von dem deutschen Unternehmen Rother OSS GmbH gepflegt und professionell unterstützt, welches zudem Beratung, Training und Managed Services anbietet.",{"country":21549},[],{},{"website":23094,"github":13118},"organizations\u002Fotobo",[],[],[],[2766,21248,5640,22550,2746,4855],"axKELvYdUNLpYJpttlY3eT-8fBaWYEAm3o9EQLQFhHo",{"id":23108,"certifications":23109,"contact":23110,"description":23111,"description_de":23112,"extension":9,"founded_year":13,"headquarters":23113,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":23114,"meta":23115,"name":23116,"slug":12861,"social_links":23117,"stem":23119,"support_service_details":23120,"support_services":23121,"support_slas":23122,"tags":23123,"type":21684,"__hash__":23128},"organizations\u002Forganizations\u002Fotrs.json",[],{"website":22414},"OTRS AG is a global provider of service management software, specializing in IT Service Management (ITSM), customer service, and corporate security. Originally founded as an open-source project (Open Ticket Request System), the company has transitioned to a proprietary model, offering the OTRS suite as a managed or on-premise solution. Their platform is widely used for ticket management, process automation, and compliance-driven communication, serving a diverse range of industries from mid-sized businesses to large enterprises.","Die OTRS AG ist ein globaler Anbieter von Service-Management-Software, spezialisiert auf IT-Service-Management (ITSM), Kundenservice und Corporate Security. Ursprünglich als Open-Source-Projekt (Open Ticket Request System) gegründet, hat das Unternehmen den Übergang zu einem proprietären Modell vollzogen und bietet die OTRS-Suite als Managed- oder On-Premise-Lösung an. Die Plattform wird weltweit für Ticket-Management, Prozessautomatisierung und compliance-konforme Kommunikation eingesetzt und bedient Kunden vom Mittelstand bis hin zu Großkonzernen.",{"country":21549},[],{},"OTRS AG",{"website":22414,"github":23118},"https:\u002F\u002Fgithub.com\u002FOTRS","organizations\u002Fotrs",[],[],[],[2766,4876,5640,22113,23124,4855,23125,23126,23127],"Security Management","ISMS","Cyber Security","STORM","ivob1_jsLPXwxzEPS3hEeP6ZylB3TdvoBygQ4QmZaxQ",{"id":23130,"certifications":23131,"contact":23132,"description":23134,"description_de":23135,"extension":9,"founded_year":13,"headquarters":23136,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23137,"meta":23138,"name":16078,"slug":16078,"social_links":23139,"stem":23140,"support_service_details":23141,"support_services":23142,"support_slas":23143,"tags":23144,"type":21515,"__hash__":23146},"organizations\u002Forganizations\u002Fouun.json",[],{"website":23133},"https:\u002F\u002Fgithub.com\u002Fouun","Olivier (ouun) is a prominent open-source developer and a key contributor to the GLPI ecosystem. He is best known for developing the Metabase integration plugin, which allows GLPI users to leverage advanced business intelligence and data visualization tools. His contributions focus on enhancing the reporting, analytics, and dashboarding capabilities of the GLPI ITSM platform.","Olivier (ouun) ist ein bekannter Open-Source-Entwickler und ein wichtiger Mitwirkender im GLPI-Ökosystem. Er ist vor allem für die Entwicklung des Metabase-Integrations-Plugins bekannt, das es GLPI-Benutzern ermöglicht, fortschrittliche Business-Intelligence- und Datenvisualisierungstools zu nutzen. Seine Beiträge konzentrieren sich auf die Verbesserung der Berichts-, Analyse- und Dashboard-Funktionen der GLPI-ITSM-Plattform.",{"country":21503},[],{},{"github":23133,"website":23133},"organizations\u002Fouun",[],[],[],[21512,23145,2766,21248,21514,1556,21513],"Metabase","AmgpGc_ihqNfPSPElraLPSiF__Wg8Z7SBhQYJxljyFI",{"id":23148,"certifications":23149,"contact":23150,"description":23152,"description_de":23153,"extension":9,"founded_year":13,"headquarters":23154,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23155,"meta":23156,"name":23157,"slug":16164,"social_links":23158,"stem":23160,"support_service_details":23161,"support_services":23162,"support_slas":23163,"tags":23164,"type":21933,"__hash__":23169},"organizations\u002Forganizations\u002Fovh-ux-cds.json",[],{"website":23151},"https:\u002F\u002Fovh.github.io\u002Fcds\u002F","An open-source initiative by OVHcloud that maintains the Continuous Delivery Service (CDS), an enterprise-grade CI\u002FCD and DevOps automation platform, alongside a comprehensive library of UX components and design systems used for building cloud management interfaces.","Eine Open-Source-Initiative von OVHcloud, die den Continuous Delivery Service (CDS) – eine CI\u002FCD- und DevOps-Automatisierungsplattform für Unternehmen – sowie eine umfassende Bibliothek von UX-Komponenten und Designsystemen für die Erstellung von Cloud-Management-Schnittstellen bereitstellt.",{"country":21503},[],{},"OVHcloud UX & CDS",{"website":23151,"github":23159},"https:\u002F\u002Fgithub.com\u002Fovh","organizations\u002Fovh-ux-cds",[],[],[],[23165,1738,527,23166,23167,23168],"ci-cd","workflow-engine","ui-kit","cloud-management","yXSFgDImJD9XwJrhf5Wesq3C_ikgKrUdQuLsq3V36Ho",{"id":23171,"certifications":23172,"contact":23173,"description":23175,"description_de":23176,"extension":9,"founded_year":13,"headquarters":23177,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23178,"meta":23179,"name":23180,"slug":11499,"social_links":23181,"stem":23182,"support_service_details":23183,"support_services":23184,"support_slas":23185,"tags":23186,"type":21684,"__hash__":23190},"organizations\u002Forganizations\u002Fpageonegmbh.json",[],{"website":23174},"https:\u002F\u002Fwww.page-one.de","page one GmbH is a German IT service provider and software developer based in Nuremberg. As a Canon Business Center, the company specializes in digital document management, scanning solutions, and workflow optimization. Their core products include scannerbox., belegebox., and printerbox., which provide automated document capture and integration for various business systems, particularly in the legal and tax consulting sectors. In the ITSM ecosystem, they are known for developing specialized integrations and plugins that bridge document workflows with service management platforms.","Die page one GmbH ist ein deutsches IT-Systemhaus und Softwareentwickler mit Sitz in Nürnberg. Als Canon Business Center ist das Unternehmen auf digitales Dokumentenmanagement, Scan-Lösungen und Workflow-Optimierung spezialisiert. Zu den Kernprodukten gehören scannerbox., belegebox. und printerbox., die eine automatisierte Beleg Erfassung und Integration in verschiedene Business-Systeme ermöglichen, insbesondere für Steuerkanzleien und den Mittelstand. Im ITSM-Umfeld ist das Unternehmen für die Entwicklung spezialisierter Integrationen und Plugins bekannt, die Dokumenten-Workflows mit Service-Management-Plattformen verknüpfen.",{"country":21549},[],{},"page one GmbH",{"website":23174},"organizations\u002Fpageonegmbh",[],[],[],[1797,23187,6164,6273,23188,23189],"scanning-solutions","i-doit-integration","canon-business-center","LvmzLy51sZ7Utj1YqK3xPmP0I8uDmWtoJX0BcTbmszI",{"id":23192,"certifications":23193,"contact":23194,"description":23196,"description_de":23197,"extension":9,"founded_year":13,"headquarters":23198,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23199,"meta":23200,"name":23201,"slug":16247,"social_links":23202,"stem":23203,"support_service_details":23204,"support_services":23205,"support_slas":23206,"tags":23207,"type":21515,"__hash__":23209},"organizations\u002Forganizations\u002Fpatrickkeller.json",[],{"website":23195},"https:\u002F\u002Fgithub.com\u002Fpatrickkeller","Patrick Keller is a software developer and open-source contributor known for his work in the Zammad ecosystem and various JavaScript\u002FTypeScript projects. He has contributed to several open-source libraries and tools, focusing on modern web technologies and API integrations.","Patrick Keller ist ein Softwareentwickler und Open-Source-Contributor, der für seine Arbeit im Zammad-Ökosystem sowie für verschiedene JavaScript\u002FTypeScript-Projekte bekannt ist. Er hat zu mehreren Open-Source-Bibliotheken und Tools beigetragen, wobei sein Schwerpunkt auf modernen Webtechnologien und API-Integrationen liegt.",{"country":21549},[],{},"Patrick Keller",{"github":23195,"website":23195},"organizations\u002Fpatrickkeller",[],[],[],[6613,2807,5797,21540,23208],"developer","NI7YV4bwpyD-RoLSDNyz3nydxcA1fkYcNXbUR79Uq-4",{"id":23211,"certifications":23212,"contact":23213,"description":23215,"description_de":23216,"extension":9,"founded_year":13,"headquarters":23217,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":23218,"meta":23219,"name":23220,"slug":13812,"social_links":23221,"stem":23223,"support_service_details":23224,"support_services":23225,"support_slas":23226,"tags":23227,"type":21684,"__hash__":23228},"organizations\u002Forganizations\u002Fperlservices.json",[],{"website":23214},"https:\u002F\u002Fperl-services.de","PerlServices, led by Renée Bäcker, is a German service provider specializing in Perl-based software development and professional services for open-source ITSM and ticketing systems, including Znuny, OTOBO, and the ((OTRS)) Community Edition. The organization is well-known for maintaining OPAR (the OPM Package ARchive), a central repository for community plugins, and offers a wide range of commercial extensions via Feature-AddOns.de. Their services include custom development, system integration, training, and support.","PerlServices, unter der Leitung von Renée Bäcker, ist ein deutscher Dienstleister, der auf Perl-basierte Softwareentwicklung und professionelle Services für Open-Source-ITSM- und Ticketsysteme wie Znuny, OTOBO und die ((OTRS)) Community Edition spezialisiert ist. Das Unternehmen ist bekannt für den Betrieb von OPAR (OPM Package ARchive), dem zentralen Repository für Community-Plugins, und bietet über Feature-AddOns.de zahlreiche kommerzielle Erweiterungen an. Das Leistungsportfolio umfasst Individualentwicklung, Systemintegration, Schulungen und Support.",{"country":21549},[],{},"PerlServices",{"website":23214,"github":23222},"https:\u002F\u002Fgithub.com\u002FPerlServices","organizations\u002Fperlservices",[],[],[],[21232,21262,21244,4025,3768,2766,5640],"ttHLh9r3lNRmLl5KfQf1F6EsS1VqudlP1NNXeaqi92w",{"id":23230,"certifications":23231,"contact":23232,"description":23234,"description_de":23235,"extension":9,"founded_year":13,"headquarters":23236,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23237,"meta":23238,"name":23239,"slug":6939,"social_links":23240,"stem":23241,"support_service_details":23242,"support_services":23243,"support_slas":23244,"tags":23245,"type":21684,"__hash__":23247},"organizations\u002Forganizations\u002Fperlsrvde.json",[],{"website":23233},"https:\u002F\u002Fperl-services.de\u002F","A German consultancy and development firm specializing in Perl-based solutions, training, and extensions for ITSM platforms like OTRS, Znuny, and Otobo. They are well-known for maintaining OPAR (Open Package Repository) and providing a wide range of open-source and commercial add-ons that enhance ticket system functionality.","Ein deutsches Beratungs- und Entwicklungsunternehmen, das auf Perl-basierte Lösungen, Schulungen und Erweiterungen für ITSM-Plattformen wie OTRS, Znuny und Otobo spezialisiert ist. Das Unternehmen ist bekannt für den Betrieb von OPAR (Open Package Repository) sowie für die Bereitstellung zahlreicher Open-Source- und kommerzieller Add-ons zur Funktionserweiterung von Ticketsystemen.",{"country":21613},[],{},"Perl-Services.de",{"website":23233,"github":19674},"organizations\u002Fperlsrvde",[],[],[],[21244,21232,23246,4025,3768,2766,22035,21912,22969],"Otobo","f0Op0Dww9YMXEh0wdvuspxeCeX4j_T1bz_CgcPA0DKQ",{"id":23249,"certifications":23250,"contact":23251,"description":23253,"description_de":23254,"extension":9,"founded_year":13,"headquarters":23255,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23256,"meta":23257,"name":23258,"slug":23259,"social_links":23260,"stem":23262,"support_service_details":23263,"support_services":23264,"support_slas":23265,"tags":23266,"type":21515,"__hash__":23271},"organizations\u002Forganizations\u002Fpeterkappelt.json",[],{"website":23252},"https:\u002F\u002Fkappelt.net\u002F","Peter Kappelt is a German software developer and researcher at TU Dresden. He is an active contributor to the open-source community, particularly known for developing IT monitoring plugins for Nagios and Icinga, such as check_apcaccess. His work also encompasses IoT integration, including modules for FHEM and MQTT bridges, as well as research into communication networks.","Peter Kappelt ist ein deutscher Softwareentwickler und Forscher an der TU Dresden. Er ist ein aktiver Mitwirkender in der Open-Source-Community und insbesondere für die Entwicklung von IT-Monitoring-Plugins für Nagios und Icinga bekannt, wie z. B. check_apcaccess. Seine Arbeit umfasst auch die IoT-Integration, einschließlich Modulen für FHEM und MQTT-Bridges, sowie die Forschung an Kommunikationsnetzen.",{"country":21613},[],{},"Peter Kappelt","peterkappelt",{"website":23252,"github":23261},"https:\u002F\u002Fgithub.com\u002Fpeterkappelt","organizations\u002Fpeterkappelt",[],[],[],[23267,22967,21970,21248,23268,23269,23270],"Nagios","IoT","FHEM","Infrastructure Monitoring","1uqPsjDnMhZL2Tc-NBOvnN_FxwkpZeJPArwah5ivLsc",{"id":23273,"certifications":23274,"contact":23275,"description":23277,"description_de":23278,"extension":9,"founded_year":13,"headquarters":23279,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6462,"logo_url":13,"maintained_systems":23280,"meta":23281,"name":23282,"slug":23283,"social_links":23284,"stem":23285,"support_service_details":23286,"support_services":23287,"support_slas":23288,"tags":23289,"type":21515,"__hash__":23292},"organizations\u002Forganizations\u002Fpia-cebic.json",[],{"website":23276},"https:\u002F\u002Fm42utils.com","Pia Cebic is an ITSM expert and developer specializing in productivity tools for the Matrix42 platform. She is the creator of M42 Utils, a browser extension that provides Matrix42 administrators, consultants, and developers with advanced features such as quick object access, debugging tools, and UI enhancements. Professionally, she is also active in the open-source ITSM community (Znuny, OTOBO) and serves as Head of Marketing at Rother OSS.","Pia Cebic ist eine ITSM-Expertin und Entwicklerin, die sich auf Produktivitätswerkzeuge für die Matrix42-Plattform spezialisiert hat. Sie ist die Schöpferin von M42 Utils, einer Browser-Erweiterung, die Matrix42-Administratoren, Consultants und Entwicklern erweiterte Funktionen wie schnellen Objektzugriff, Debugging-Tools und UI-Verbesserungen bietet. Beruflich engagiert sie sich zudem in der Open-Source-ITSM-Community (Znuny, OTOBO) und ist als Head of Marketing bei der Rother OSS GmbH tätig.",{"country":21613},[],{},"Pia Cebic","pia-cebic",{"website":23276},"organizations\u002Fpia-cebic",[],[],[],[23290,21232,21244,665,23291],"Matrix42","Productivity Tools","X4AOUgl8OI23tgGPJjBr92cOl3dY97VyLv9VROaTMfw",{"id":23294,"certifications":23295,"contact":13,"description":23296,"description_de":23297,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23298,"meta":23299,"name":16407,"slug":16407,"social_links":23300,"stem":23302,"support_service_details":23303,"support_services":23304,"support_slas":23305,"tags":23306,"type":21603,"__hash__":23307},"organizations\u002Forganizations\u002Fpmarchev.json",[],"pmarchev is a community developer and contributor within the Zammad ecosystem. He is known for developing and maintaining various integrations and enhancements for the Zammad helpdesk platform, particularly focusing on extending its functionality through custom scripts and plugins. His contributions often involve improving the user experience and automation capabilities of the ticketing system.","pmarchev ist ein Community-Entwickler und Mitwirkender im Zammad-Ökosystem. Er ist bekannt für die Entwicklung und Pflege verschiedener Integrationen und Erweiterungen für die Zammad-Helpdesk-Plattform, wobei sein Schwerpunkt auf der Erweiterung der Funktionalität durch benutzerdefinierte Skripte und Plugins liegt. Seine Beiträge zielen häufig darauf ab, die Benutzererfahrung und die Automatisierungsmöglichkeiten des Ticketing-Systems zu verbessern.",[],{},{"github":23301},"https:\u002F\u002Fgithub.com\u002Fpmarchev","organizations\u002Fpmarchev",[],[],[],[],"6CCAG9650dAOJfKHAAEG49vmXjC8Shp48eDS-Rk5ziw",{"id":23309,"certifications":23310,"contact":23311,"description":23313,"description_de":23314,"extension":9,"founded_year":13,"headquarters":23315,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":23316,"meta":23317,"name":23318,"slug":23319,"social_links":23320,"stem":23322,"support_service_details":23323,"support_services":23324,"support_slas":23325,"tags":23326,"type":21515,"__hash__":23331},"organizations\u002Forganizations\u002Fpolonel.json",[],{"website":23312},"https:\u002F\u002Ftrudesk.io","Chris Brame, known online as polonel, is the creator and lead developer of Trudesk, a robust open-source help desk and ticketing system. Built with Node.js and MongoDB, Trudesk offers a modern interface for managing customer support, featuring real-time updates, a developer-friendly API, and both self-hosted and cloud-based deployment options.","Chris Brame, online bekannt als polonel, ist der Schöpfer und Hauptentwickler von Trudesk, einem robusten Open-Source-Helpdesk- und Ticketing-System. Trudesk wurde mit Node.js und MongoDB entwickelt und bietet eine moderne Benutzeroberfläche für die Verwaltung des Kundensupports mit Echtzeit-Updates, einer entwicklerfreundlichen API sowie sowohl selbstgehosteten als auch Cloud-basierten Bereitstellungsoptionen.",{"country":21634},[],{},"polonel (Chris Brame)","polonel",{"website":23312,"github":23321},"https:\u002F\u002Fgithub.com\u002Fpolonel","organizations\u002Fpolonel",[],[],[],[23327,5641,21540,23328,23329,2767,23330],"help-desk","node.js","mongodb","customer-support","JYLk8Xkmuc9c5HZHIoOLdWuZ1eF3LCTnwodplJNyFLc",{"id":23333,"certifications":23334,"contact":23335,"description":23337,"description_de":23338,"extension":9,"founded_year":13,"headquarters":23339,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23340,"meta":23341,"name":23342,"slug":23343,"social_links":23344,"stem":23346,"support_service_details":23347,"support_services":23348,"support_slas":23349,"tags":23350,"type":21515,"__hash__":23351},"organizations\u002Forganizations\u002Fpwaring.json",[],{"website":23336},"https:\u002F\u002Fwww.pwaring.com\u002F","Paul Waring is a freelance software developer and Linux system administrator based in Manchester, UK. He is an active open-source contributor, notably known for developing a PHP API client for the Zammad helpdesk system, which enables developers to build custom integrations and automate ITSM workflows.","Paul Waring ist ein freiberuflicher Softwareentwickler und Linux-Systemadministrator aus Manchester, Großbritannien. Er ist ein aktiver Open-Source-Contributor und bekannt für die Entwicklung eines PHP-API-Clients für das Zammad-Helpdesk-System, der es Entwicklern ermöglicht, maßgeschneiderte Integrationen zu erstellen und ITSM-Workflows zu automatisieren.",{"country":22228},[],{},"Paul Waring","pwaring",{"website":23336,"github":23345},"https:\u002F\u002Fgithub.com\u002Fpwaring","organizations\u002Fpwaring",[],[],[],[21623,4064,273,21248,2685,21602],"rwMg629OrsoV-0gO8-BSHtwnUOBGHmNbulSriI1FoGk",{"id":23353,"certifications":23354,"contact":23355,"description":23357,"description_de":23358,"extension":9,"founded_year":13,"headquarters":23359,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23360,"meta":23361,"name":23362,"slug":23363,"social_links":23364,"stem":23366,"support_service_details":23367,"support_services":23368,"support_slas":23369,"tags":23370,"type":21515,"__hash__":23372},"organizations\u002Forganizations\u002Fquansenb.json",[],{"website":23356},"https:\u002F\u002Finakibreinbauer.de\u002F","Iñaki Breinbauer is a freelance developer and automation specialist based in Regensburg, Germany. He is a prominent contributor to the n8n ecosystem, having developed several community nodes for integrating ITSM and business tools like Zammad, SuiteCRM, and Xentral into automated workflows.","Iñaki Breinbauer ist ein freiberuflicher Entwickler und Automatisierungsspezialist mit Sitz in Regensburg, Deutschland. Er ist ein bekannter Mitwirkender im n8n-Ökosystem und hat mehrere Community-Nodes entwickelt, um ITSM- und Business-Tools wie Zammad, SuiteCRM und Xentral in automatisierte Workflows zu integrieren.",{"country":21613},[],{},"Iñaki Breinbauer","quansenb",{"github":23365,"website":23356},"https:\u002F\u002Fgithub.com\u002FquansenB","organizations\u002Fquansenb",[],[],[],[3486,21623,21602,22157,22886,21248,23371],"SuiteCRM","rcQlmLH8KpqYj6z70KxByN55vZ7j6kw5H4qXWm68tAU",{"id":23374,"certifications":23375,"contact":23376,"description":23378,"description_de":23379,"extension":9,"founded_year":13,"headquarters":23380,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":23382,"meta":23383,"name":23384,"slug":23385,"social_links":23386,"stem":23388,"support_service_details":23389,"support_services":23390,"support_slas":23391,"tags":23392,"type":21684,"__hash__":23394},"organizations\u002Forganizations\u002Fradiantsystem.json",[],{"website":23377},"https:\u002F\u002Fradiantsystem.com\u002F","Radiant System is an ITSM solutions provider and the maintainer of Radiant, an open-source fork of the OTRS Community Edition. The company offers a comprehensive suite of services including consulting, implementation, custom module development, and managed services for Radiant and OTRS-based systems. They also operate the RS4OTRS marketplace for specialized add-ons.","Radiant System ist ein Anbieter von ITSM-Lösungen und der Entwickler von Radiant, einem Open-Source-Fork der OTRS Community Edition. Das Unternehmen bietet umfassende Dienstleistungen wie Beratung, Implementierung, individuelle Modulentwicklung und Managed Services für Radiant- und OTRS-basierte Systeme an. Zudem betreiben sie den RS4OTRS-Marktplatz für spezialisierte Erweiterungen.",{"country":23381},"CZ",[],{},"Radiant System","radiantsystem",{"website":23377,"github":23387},"https:\u002F\u002Fgithub.com\u002FRadiantSystem","organizations\u002Fradiantsystem",[],[],[],[21244,23393,2766,5640,21248,4855],"Radiant","EFKzKsHlwLAi1LGsiq2Pd7An6Xo_kInqTaLi8YLp0Ko",{"id":23396,"certifications":23397,"contact":23398,"description":23400,"description_de":23401,"extension":9,"founded_year":13,"headquarters":23402,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23403,"meta":23404,"name":23405,"slug":9269,"social_links":23406,"stem":23408,"support_service_details":23409,"support_services":23410,"support_slas":23411,"tags":23412,"type":21684,"__hash__":23413},"organizations\u002Forganizations\u002Fregiohelden.json",[],{"website":23399},"https:\u002F\u002Fwww.regiohelden.de\u002F","A German digital marketing agency based in Stuttgart that contributes to the ITSM ecosystem through open-source tools. They are best known in the community for developing 'innovazammad', a bridge that integrates Innovaphone PBX systems with Zammad's generic CTI interface.","Eine deutsche Digital-Marketing-Agentur mit Sitz in Stuttgart, die durch Open-Source-Tools zum ITSM-Ökosystem beiträgt. In der Community ist sie vor allem für die Entwicklung von 'innovazammad' bekannt, einer Bridge zur Integration von Innovaphone-Telefonanlagen in die CTI-Schnittstelle von Zammad.",{"country":21613},[],{},"RegioHelden GmbH",{"website":23399,"github":23407},"https:\u002F\u002Fgithub.com\u002FRegioHelden","organizations\u002Fregiohelden",[],[],[],[6613,1357,2666,21540,2686],"YvhWVWoKRgvOV14JK6bK91QSQ-QgVJpPcmeo8IStoo4",{"id":23415,"certifications":23416,"contact":23417,"description":23419,"description_de":23420,"extension":9,"founded_year":13,"headquarters":23421,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23422,"meta":23423,"name":23424,"slug":23425,"social_links":23426,"stem":23428,"support_service_details":23429,"support_services":23430,"support_slas":23431,"tags":23432,"type":21515,"__hash__":23437},"organizations\u002Forganizations\u002Frelivnd.json",[],{"website":23418},"https:\u002F\u002Frelivnd.dev","Tobias Emil Vonesch, known as relivnd, is a Swiss Cloud Engineer, Technical Sales Engineer, and AWS Community Builder based in Zurich. He specializes in DevOps, GitOps, and cloud-native architectures, particularly within the AWS and Kubernetes ecosystems. He develops open-source tools and integrations that streamline IT operations and infrastructure management, contributing to the broader cloud and service management community.","Tobias Emil Vonesch, bekannt als relivnd, ist ein Schweizer Cloud Engineer, Technical Sales Engineer und AWS Community Builder aus Zürich. Er ist spezialisiert auf DevOps, GitOps und Cloud-Native-Architekturen, insbesondere im AWS- und Kubernetes-Umfeld. Er entwickelt Open-Source-Tools und Integrationen zur Optimierung von IT-Abläufen und Infrastrukturmanagement und engagiert sich aktiv in der Cloud- und Service-Management-Community.",{"country":22639},[],{},"Tobias Emil Vonesch (relivnd)","relivnd",{"website":23418,"github":23427},"https:\u002F\u002Fgithub.com\u002Frelivnd","organizations\u002Frelivnd",[],[],[],[23433,2905,1737,23434,23435,21248,23436],"AWS","GitOps","Cloud Engineering","AWS Community Builder","mpU-QZPN6mJi0yVav2XV8e5rDOEEio1oMDmh-rHprWc",{"id":23439,"certifications":23440,"contact":23441,"description":23442,"description_de":23443,"extension":9,"founded_year":13,"headquarters":23444,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23445,"meta":23446,"name":23447,"slug":6525,"social_links":23448,"stem":23449,"support_service_details":23450,"support_services":23451,"support_slas":23452,"tags":23453,"type":21603,"__hash__":23454},"organizations\u002Forganizations\u002Freneeb.json",[],{"website":23214},"Renée Bäcker (reneeb) is a prominent developer and consultant in the Perl and ITSM ecosystem, specializing in the open-source ticket systems Znuny, OTRS, and OTOBO. She is the founder of Perl-Services.de and the maintainer of OPAR (OPM Package ARchive), the central repository for community add-ons. Her work includes developing hundreds of open-source plugins, providing professional training through the Perl Academy, and contributing significantly to the Perl community.","Renée Bäcker (reneeb) ist eine renommierte Entwicklerin und Beraterin im Perl- und ITSM-Umfeld, spezialisiert auf die Open-Source-Ticketsysteme Znuny, OTRS und OTOBO. Sie ist Gründerin von Perl-Services.de und Betreiberin von OPAR (OPM Package ARchive), dem zentralen Repository für Community-Erweiterungen. Zu ihren Aktivitäten gehören die Entwicklung hunderter Open-Source-Plugins, professionelle Schulungen über die Perl Academy sowie bedeutende Beiträge zur Perl-Community.",{"country":21613},[],{},"Renée Bäcker",{"website":23214,"github":6525},"organizations\u002Freneeb",[],[],[],[21232,21244,21262,4025,3768],"L6OUtqyWNO294MQwJgIKhPHDMVQ9hN_5e8qBd7M16PA",{"id":23456,"certifications":23457,"contact":23458,"description":23460,"description_de":23461,"extension":9,"founded_year":13,"headquarters":23462,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23463,"meta":23464,"name":23465,"slug":18478,"social_links":23466,"stem":23468,"support_service_details":23469,"support_services":23470,"support_slas":23471,"tags":23472,"type":21515,"__hash__":23473},"organizations\u002Forganizations\u002Fridaamirini.json",[],{"website":23459},"https:\u002F\u002Fridaamirini.de","Rida Amirini is an independent developer based in Cologne, Germany. He is best known in the ITSM community for creating the unofficial Zammad-Jira web extension, which facilitates the creation of Jira issues directly from the Zammad helpdesk interface. His work focuses on enhancing open-source tools and providing useful integrations for support teams.","Rida Amirini ist ein unabhängiger Entwickler aus Köln, Deutschland. In der ITSM-Community ist er vor allem für die Erstellung der inoffiziellen Zammad-Jira-Web-Erweiterung bekannt, die die Erstellung von Jira-Issues direkt aus der Zammad-Helpdesk-Oberfläche ermöglicht. Seine Arbeit konzentriert sich auf die Verbesserung von Open-Source-Tools und die Bereitstellung nützlicher Integrationen für Support-Teams.",{"country":21613},[],{},"Rida Amirini",{"website":23459,"github":23467},"https:\u002F\u002Fgithub.com\u002Fridaamirini","organizations\u002Fridaamirini",[],[],[],[6613,2816,666,2686,21540],"neKkhYoN0yQv43Z7WpW9RAxj6CjLrs7egqI7sJ9jqJE",{"id":23475,"certifications":23476,"contact":23477,"description":23479,"description_de":23480,"extension":9,"founded_year":13,"headquarters":23481,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23482,"meta":23483,"name":23484,"slug":13961,"social_links":23485,"stem":23487,"support_service_details":23488,"support_services":23489,"support_slas":23490,"tags":23491,"type":21515,"__hash__":23493},"organizations\u002Forganizations\u002Frkaldung.json",[],{"website":23478},"https:\u002F\u002Fwww.znuny.com\u002F","Roy Kaldung is a core developer for the Znuny open-source ticket system and a prominent contributor to the Zammad and OTRS ecosystems. He specializes in backend development, DevOps, and complex ITSM migrations, providing deep technical expertise in Perl and Ruby-based service management platforms.","Roy Kaldung ist ein Kernentwickler für das Open-Source-Ticketsystem Znuny und ein langjähriger Mitwirkender in den OTRS- und Zammad-Ökosystemen. Er ist spezialisiert auf Backend-Entwicklung, DevOps und komplexe ITSM-Migrationen und bietet tiefgreifende technische Expertise für Perl- und Ruby-basierte Service-Management-Plattformen.",{"country":21549},[],{},"Roy Kaldung",{"website":23478,"github":23486},"https:\u002F\u002Fgithub.com\u002Frkaldung","organizations\u002Frkaldung",[],[],[],[21232,21244,21623,2766,5640,23492,4025,4696,1737,21248],"Migration","mH2RiwkvTtBGSXFtTAyiVnkG-Dw85TJqvP6frwdKE-s",{"id":23495,"certifications":23496,"contact":23497,"description":23499,"description_de":23500,"extension":9,"founded_year":13,"headquarters":23501,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23502,"meta":23503,"name":23504,"slug":10331,"social_links":23505,"stem":23507,"support_service_details":23508,"support_services":23509,"support_slas":23510,"tags":23511,"type":21515,"__hash__":23512},"organizations\u002Forganizations\u002Frohitbasu.json",[],{"website":23498},"https:\u002F\u002Fmetacpan.org\u002Fauthor\u002FROHITBASU","Rohit Basu is an open-source developer specializing in the OTRS (Open Ticket Request System) ecosystem. He is the creator of several community-focused modules, including OTRS Ticket Auto Assignment and enhanced escalation management tools, which help organizations automate and optimize service desk workflows.","Rohit Basu ist ein Open-Source-Entwickler, der sich auf das OTRS-Ekosystem (Open Ticket Request System) spezialisiert hat. Er ist der Entwickler mehrerer Community-Module, darunter die OTRS-Ticket-Auto-Zuweisung und erweiterte Eskalationsmanagement-Tools, die Organisationen bei der Automatisierung und Optimierung von Service-Desk-Workflows unterstützen.",{"country":21571},[],{},"Rohit Basu",{"website":23498,"github":23506},"https:\u002F\u002Fgithub.com\u002Fbasurohit77","organizations\u002Frohitbasu",[],[],[],[21244,2766,5640,21602,21248,22157],"0kwdAieETFaHG7rWS5xJWEDjieJDJEtvTUJ_av8QjGo",{"id":23514,"certifications":23515,"contact":23516,"description":23518,"description_de":23519,"extension":9,"founded_year":13,"headquarters":23520,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23521,"meta":23522,"name":23523,"slug":17049,"social_links":23524,"stem":23525,"support_service_details":23526,"support_services":23527,"support_slas":23528,"tags":23529,"type":21515,"__hash__":23531},"organizations\u002Forganizations\u002Frolfschmidt.json",[],{"website":23517},"https:\u002F\u002Fgithub.com\u002Frolfschmidt","Rolf Schmidt is a software developer and a prominent community contributor to the Zammad open-source helpdesk system. He is well-known for creating developer tools, custom packages, and tutorials that facilitate the extension and deployment of Zammad, including specialized API search extensions and Docker-related scripts.","Rolf Schmidt ist Softwareentwickler und ein bekannter Community-Beitragender zum Open-Source-Helpdesk-System Zammad. Er ist bekannt für die Erstellung von Entwickler-Tools, benutzerdefinierten Paketen und Tutorials, die die Erweiterung und Bereitstellung von Zammad erleichtern, einschließlich spezialisierter API-Suche-Erweiterungen und Docker-Skripte.",{"country":21613},[],{},"Rolf Schmidt",{"github":23517,"website":23517},"organizations\u002Frolfschmidt",[],[],[],[21623,21248,21931,4696,1776,273,23530],"Plugin Development","GxKstPO3RPow41MLkBhiD5nWa1B1wrnEvIK4hS3ck7c",{"id":23533,"certifications":23534,"contact":23535,"description":23537,"description_de":23538,"extension":9,"founded_year":13,"headquarters":23539,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23540,"meta":23541,"name":23542,"slug":19124,"social_links":23543,"stem":23545,"support_service_details":23546,"support_services":23547,"support_slas":23548,"tags":23549,"type":21603,"__hash__":23550},"organizations\u002Forganizations\u002Frosa-luxemburgstiftung-berlin.json",[],{"website":23536},"https:\u002F\u002Fwww.rosalux.de","A German political foundation that contributes to the open-source ITSM ecosystem by developing helper scripts, API clients, and maintenance tools for the Zammad helpdesk system. Their IT department actively shares automation solutions and integrations to support the non-profit and open-source community.","Eine deutsche politische Stiftung, die zum Open-Source-ITSM-Ökosystem beiträgt, indem sie Hilfsskripte, API-Clients und Wartungstools für das Zammad-Helpdesk-System entwickelt. Ihre IT-Abteilung teilt aktiv Automatisierungslösungen und Integrationen, um die Non-Profit- und Open-Source-Gemeinschaft zu unterstützen.",{"country":21613},[],{},"Rosa-Luxemburg-Stiftung",{"website":23536,"github":23544},"https:\u002F\u002Fgithub.com\u002FRosa-Luxemburgstiftung-Berlin","organizations\u002Frosa-luxemburgstiftung-berlin",[],[],[],[6613,21540,527,284,4065,4697],"G3LlM_fNm8ux5dEjVcbwOx-GNCjxPBULQ1MaKbCJ4io",{"id":23552,"certifications":23553,"contact":23554,"description":23555,"description_de":23556,"extension":9,"founded_year":13,"headquarters":23557,"information_disclaimer":23558,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":23559,"maintained_systems":23560,"meta":23561,"name":23562,"slug":4667,"social_links":23563,"stem":23565,"support_service_details":23566,"support_services":23581,"support_slas":23582,"tags":23591,"type":21684,"__hash__":23592},"organizations\u002Forganizations\u002Frother-oss.json",[],{"website":22694,"support_email":13,"support_portal":13},"Rother OSS GmbH is the creator and primary maintainer of OTOBO, a flexible open-source ITSM and service management suite forked from OTRS. Based in Germany, the company provides enterprise-grade support, managed hosting, consulting, and professional services. They specialize in migrating OTRS systems to OTOBO and developing custom extensions for the platform.","Die Rother OSS GmbH ist der Initiator und Hauptentwickler von OTOBO, einer flexiblen Open-Source-ITSM- und Service-Management-Suite, die als Fork von OTRS entstand. Das Unternehmen mit Sitz in Bayern bietet Enterprise-Support, Managed Hosting, Beratung und professionelle Dienstleistungen an. Ein Schwerpunkt liegt auf der Migration von OTRS-Systemen zu OTOBO sowie der Entwicklung individueller Erweiterungen für die Plattform.",{"city":13,"country":21613},"Published service, pricing, and SLA information is indicative and may differ by contract or region.","https:\u002F\u002Flogo.clearbit.com\u002Fotobo.io",[6432],{},"Rother OSS GmbH",{"github":23564,"website":22694},"https:\u002F\u002Fgithub.com\u002FRotherOSS","organizations\u002Frother-oss",[23567,23573,23577],{"name":23568,"description":23569,"price_text":22013,"pricing_url":23570,"provenance":23571},"Enterprise OTOBO support","Professional support for OTOBO installations and operations.","https:\u002F\u002Fotobo.io\u002Fen\u002Fservices\u002F",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23572,"source_url":23570},"OTOBO services page",{"name":23574,"description":23575,"price_text":22013,"pricing_url":23570,"provenance":23576},"Managed OTOBO hosting","Hosted OTOBO options with maintenance and operations support.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23572,"source_url":23570},{"name":23578,"description":23579,"price_text":22013,"pricing_url":23570,"provenance":23580},"Migration and upgrade services","Migration support for moving from OTRS and other legacy stacks.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23572,"source_url":23570},[23568,23574,23578],[23583],{"name":22028,"response_time":23584,"resolution_time":23584,"availability":23585,"coverage_hours":23586,"notes":23587,"provenance":23588},"Contract dependent","Defined per support agreement","Business hours and extended options","SLA values should be confirmed in the selected support plan.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23589,"source_url":23590},"OTOBO website","https:\u002F\u002Fotobo.io\u002Fen\u002F",[2766,21248,5640,21262,22550,4876,1020,2746,21244],"xhiqi7O7r3uQj7cTMO1io4U24p5F9CppqzO2CXD2SWc",{"id":23594,"certifications":23595,"contact":23596,"description":23598,"description_de":23599,"extension":9,"founded_year":13,"headquarters":23600,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23601,"meta":23602,"name":23603,"slug":19043,"social_links":23604,"stem":23605,"support_service_details":23606,"support_services":23607,"support_slas":23608,"tags":23609,"type":21515,"__hash__":23610},"organizations\u002Forganizations\u002Fs3bt3r.json",[],{"website":23597},"https:\u002F\u002Fgithub.com\u002FS3bt3r","Sebastian (S3bt3r) is an open-source developer and the creator of the Zammad.Client library. This library provides a comprehensive .NET\u002FC# wrapper for the Zammad REST API, enabling developers to seamlessly integrate .NET applications with the Zammad helpdesk and ticketing system.","Sebastian (S3bt3r) ist ein Open-Source-Entwickler und der Schöpfer der Zammad.Client-Bibliothek. Diese Bibliothek bietet einen umfassenden .NET\u002FC#-Wrapper für die Zammad-REST-API und ermöglicht es Entwicklern, .NET-Anwendungen nahtlos in das Zammad-Helpdesk- und Ticketing-System zu integrieren.",{"country":21549},[],{},"Sebastian (S3bt3r)",{"github":23597,"website":23597},"organizations\u002Fs3bt3r",[],[],[],[21623,3513,715,283,21248,2685],"BKqbHD5Uoy0t9iCCSeLJ8zRoM448wSquYHjIMwwEBBk",{"id":23612,"certifications":23613,"contact":23614,"description":23616,"description_de":23617,"extension":9,"founded_year":13,"headquarters":23618,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23620,"meta":23621,"name":23622,"slug":11023,"social_links":23623,"stem":23625,"support_service_details":23626,"support_services":23627,"support_slas":23628,"tags":23629,"type":21684,"__hash__":23630},"organizations\u002Forganizations\u002Fs7design.json",[],{"website":23615},"https:\u002F\u002Fs7codedesign.com\u002F","S7 Code & Design is a Serbian software development company specializing in the OTRS framework. They provide custom module development, professional support, and consulting services for open-source ITSM solutions, helping organizations optimize their service management processes.","S7 Code & Design ist ein serbisches Softwareentwicklungsunternehmen, das sich auf das OTRS-Framework spezialisiert hat. Sie bieten kundenspezifische Modulentwicklung, professionellen Support und Beratungsdienstleistungen für Open-Source-ITSM-Lösungen an und unterstützen Unternehmen bei der Optimierung ihrer Service-Management-Prozesse.",{"country":23619},"Serbia",[],{},"S7 Code & Design",{"website":23615,"github":23624},"https:\u002F\u002Fgithub.com\u002Fs7design","organizations\u002Fs7design",[],[],[],[21244,21232,2766,5640,21248,3380],"pcpcEgldiPgATOoGHnHXlCulElWIhU0FwQG0WC86OrA",{"id":23632,"certifications":23633,"contact":23634,"description":23636,"description_de":23637,"extension":9,"founded_year":13,"headquarters":23638,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23639,"meta":23640,"name":23641,"slug":14363,"social_links":23642,"stem":23643,"support_service_details":23644,"support_services":23645,"support_slas":23646,"tags":23647,"type":21515,"__hash__":23649},"organizations\u002Forganizations\u002Fsamirfor.json",[],{"website":23635},"https:\u002F\u002Fgithub.com\u002Fsamirfor","Samir C. Costa is an open-source developer and contributor to the ITSM and monitoring ecosystem. He is recognized for creating Zabbix templates and automation scripts that integrate with tools like GLPI and FusionInventory, helping organizations bridge the gap between infrastructure monitoring and asset management.","Samir C. Costa ist ein Open-Source-Entwickler und Mitwirkender im ITSM- und Monitoring-Ökosystem. Er ist bekannt für die Erstellung von Zabbix-Templates und Automatisierungsskripten zur Integration von Tools wie GLPI und FusionInventory, die Unternehmen dabei unterstützen, die Lücke zwischen Infrastrukturüberwachung und Asset-Management zu schließen.",{"country":21782},[],{},"Samir C. Costa",{"website":23635,"github":23635},"organizations\u002Fsamirfor",[],[],[],[6252,21512,23648,21970,2766,21602,21248],"FusionInventory","mquganqYp96ig7o-ZEplem1eOD4qOPA30YkNuqU4cyM",{"id":23651,"certifications":23652,"contact":23653,"description":23655,"description_de":23656,"extension":9,"founded_year":13,"headquarters":23657,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23658,"meta":23659,"name":23660,"slug":23661,"social_links":23662,"stem":23663,"support_service_details":23664,"support_services":23665,"support_slas":23666,"tags":23667,"type":21515,"__hash__":23669},"organizations\u002Forganizations\u002Fsamueldc.json",[],{"website":23654},"https:\u002F\u002Fgithub.com\u002Fsamueldc","Samuel Diniz Casimiro is a Tech Lead and SRE with extensive experience in the ITSM space, particularly with Znuny and OTRS. He is a recognized community contributor who maintains Dockerized deployment solutions and contributes to the core codebase of the Znuny open-source project.","Samuel Diniz Casimiro ist ein Tech Lead und SRE mit umfassender Erfahrung im ITSM-Bereich, insbesondere mit Znuny und OTRS. Er ist ein anerkannter Community-Mitwirkender, der Docker-basierte Deployment-Lösungen pflegt und zum Core-Codebase des Znuny-Open-Source-Projekts beiträgt.",{"country":21591},[],{},"Samuel Diniz Casimiro","samueldc",{"github":23654,"website":23654},"organizations\u002Fsamueldc",[],[],[],[21232,21244,1776,1737,23668,21248],"SRE","87NhUISMoLf3FGmfAFBKfceiRb-szn-UVwZWNOjydfM",{"id":23671,"certifications":23672,"contact":23673,"description":23675,"description_de":23676,"extension":9,"founded_year":13,"headquarters":23677,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23678,"meta":23679,"name":23680,"slug":23681,"social_links":23682,"stem":23684,"support_service_details":23685,"support_services":23686,"support_slas":23687,"tags":23688,"type":21684,"__hash__":23692},"organizations\u002Forganizations\u002Fscience-computing.json",[],{"website":23674},"https:\u002F\u002Fwww.science-computing.de\u002F","A German IT service provider and Atos subsidiary specializing in complex computing environments such as HPC, CAD, and CAE. Within the ITSM ecosystem, they are a recognized provider of professional services, consulting, and custom extensions for the OTRS and Znuny service management platforms.","Ein deutscher IT-Dienstleister und Atos-Tochterunternehmen, das auf komplexe Rechnerumgebungen wie HPC, CAD und CAE spezialisiert ist. Im ITSM-Ökosystem ist das Unternehmen ein anerkannter Anbieter von professionellen Dienstleistungen, Beratung und individuellen Erweiterungen für die Service-Management-Plattformen OTRS und Znuny.",{"country":21613},[],{},"science + computing ag","science-computing",{"website":23674,"github":23683},"https:\u002F\u002Fgithub.com\u002Fscience-computing","organizations\u002Fscience-computing",[],[],[],[21244,21232,2766,23689,23690,23691],"HPC","System Integration","Atos","TSXjAFKTwHfEYhqkTePO6O8maMn8B_YtrOBeUXcAKks",{"id":23694,"certifications":23695,"contact":23696,"description":23698,"description_de":23699,"extension":9,"founded_year":13,"headquarters":23700,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23701,"meta":23702,"name":23703,"slug":23704,"social_links":23705,"stem":23707,"support_service_details":23708,"support_services":23709,"support_slas":23710,"tags":23711,"type":21684,"__hash__":23713},"organizations\u002Forganizations\u002Fseven-io.json",[],{"website":23697},"https:\u002F\u002Fwww.seven.io\u002F","seven.io is a German cloud messaging provider that offers a robust SMS gateway and API for automated notifications. The company provides specialized integrations and plugins for various ITSM, helpdesk, and monitoring platforms, including Zammad, Jira, Nagios, and Zabbix, enabling teams to send automated alerts and status updates via SMS and other mobile channels.","seven.io ist ein deutscher Cloud-Messaging-Anbieter, der ein leistungsstarkes SMS-Gateway und eine API für automatisierte Benachrichtigungen bereitstellt. Das Unternehmen bietet spezialisierte Integrationen und Plugins für verschiedene ITSM-, Helpdesk- und Monitoring-Plattformen wie Zammad, Jira, Nagios und Zabbix an, mit denen Teams automatisierte Alarme und Status-Updates per SMS und über andere mobile Kanäle versenden können.",{"country":21613},[],{},"seven.io","seven-io",{"website":23697,"github":23706},"https:\u002F\u002Fgithub.com\u002Fseven-io","organizations\u002Fseven-io",[],[],[],[23712,3602,6613,2816,3273,527,3390],"sms-gateway","pTygitflB0SjRc_-IWFqZ2rfQPNIalApUcO7vje9hP8",{"id":23715,"certifications":23716,"contact":23717,"description":23719,"description_de":23720,"extension":9,"founded_year":13,"headquarters":23721,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23722,"meta":23723,"name":23724,"slug":23725,"social_links":23726,"stem":23727,"support_service_details":23728,"support_services":23729,"support_slas":23730,"tags":23731,"type":21515,"__hash__":23732},"organizations\u002Forganizations\u002Fshikin.json",[],{"website":23718},"https:\u002F\u002Fgithub.com\u002Fshikin","Walid Nouh, widely known by his handle 'Shikin', is a veteran core developer and product manager for the GLPI ITSM platform. Since 2006, he has been a central figure in the GLPI community, responsible for developing and maintaining essential plugins such as Fields, Generic Object, and PDF, which are used by thousands of organizations to extend GLPI's core capabilities.","Walid Nouh, weithin bekannt unter seinem Pseudonym „Shikin“, ist ein langjähriger Core-Entwickler und Produktmanager für die GLPI ITSM-Plattform. Seit 2006 ist er eine zentrale Figur in der GLPI-Community und verantwortlich für die Entwicklung und Pflege essenzieller Plugins wie Fields, Generic Object und PDF, die von Tausenden von Organisationen genutzt werden, um die Kernfunktionen von GLPI zu erweitern.",{"country":21525},[],{},"Walid Nouh (Shikin)","shikin",{"github":23718,"website":23718},"organizations\u002Fshikin",[],[],[],[21512,2766,21248,4064,411,21513],"pdnRr8v9sUQhknoDgzNLrMLz7vZzvIPHkIG_n7ApiRM",{"id":23734,"certifications":23735,"contact":23736,"description":23738,"description_de":23739,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23740,"meta":23741,"name":23742,"slug":11584,"social_links":23743,"stem":23745,"support_service_details":23746,"support_services":23747,"support_slas":23748,"tags":23749,"type":21515,"__hash__":23751},"organizations\u002Forganizations\u002Fsirhexalot.json",[],{"website":23737},"https:\u002F\u002Fn8n.io\u002Fcreators\u002Fsirhexalot\u002F","An open-source developer and automation specialist who creates integrations and workflow templates for the Zammad ITSM system, primarily using the n8n platform. As a verified creator on n8n, he provides solutions for syncing Entra ID users, managing Zammad roles, and automating data exports.","Ein Open-Source-Entwickler und Automatisierungsspezialist, der Integrationen und Workflow-Vorlagen für das Zammad ITSM-System erstellt, primär unter Verwendung der n8n-Plattform. Als verifizierter Ersteller auf n8n bietet er Lösungen für die Synchronisierung von Entra ID-Benutzern, die Verwaltung von Zammad-Rollen und den automatisierten Datenexport an.",[],{},"Sirhexalot",{"website":23737,"github":23744},"https:\u002F\u002Fgithub.com\u002FSirhexalot","organizations\u002Fsirhexalot",[],[],[],[21623,3486,21602,22157,21248,2685,23750],"Entra ID","duKnE7AQU29v-R5PBQyDz2SFsLW2N_1ShLIdPezUtBA",{"id":23753,"certifications":23754,"contact":23755,"description":23757,"description_de":23758,"extension":9,"founded_year":13,"headquarters":23759,"information_disclaimer":23760,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":23761,"maintained_systems":23762,"meta":23764,"name":23765,"slug":13430,"social_links":23766,"stem":23768,"support_service_details":23769,"support_services":23783,"support_slas":23784,"tags":23789,"type":21684,"__hash__":23790},"organizations\u002Forganizations\u002Fsoftoft.json",[],{"website":23756,"support_email":13,"sales_email":13},"https:\u002F\u002Fsoftoft.de","Softoft is a technology company specializing in AI-powered automation and custom software solutions for open-source ticket systems. They are the developers of Open Ticket AI (OTAI), an on-premise automation engine that classifies, routes, and processes tickets for systems like OTRS, Znuny, OTOBO, and Zammad.","Softoft ist ein Technologieunternehmen, das sich auf KI-gestützte Automatisierung und maßgeschneiderte Softwarelösungen für Open-Source-Ticketsysteme spezialisiert hat. Sie sind die Entwickler von Open Ticket AI (OTAI), einer On-Premise-Automatisierungs-Engine, die Tickets für Systeme wie OTRS, Znuny, OTOBO und Zammad klassifiziert, weiterleitet und verarbeitet.",{"city":13,"country":21549},"Displayed service, price, and SLA data is informational and may differ in custom offers.","https:\u002F\u002Flogo.clearbit.com\u002Fsoftoft.de",[23763],"otai-desk",{},"Softoft",{"github":23767,"website":23756},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga","organizations\u002Fsoftoft",[23770,23775,23779],{"name":23771,"description":23772,"price_text":22013,"pricing_url":23756,"provenance":23773},"AI workflow consulting for ITSM","Advisory and implementation support for AI-enabled service desk workflows.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23774,"source_url":23756},"Softoft website",{"name":23776,"description":23777,"price_text":22013,"pricing_url":23756,"provenance":23778},"Custom plugin and API integration","Custom development for plugins and external system integrations.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23774,"source_url":23756},{"name":23780,"description":23781,"price_text":22013,"pricing_url":23756,"provenance":23782},"Runtime and automation support","Support for runtime operations and automation rollouts.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23774,"source_url":23756},[23771,23776,23780],[23785],{"name":22028,"response_time":22029,"resolution_time":22029,"availability":23786,"coverage_hours":22031,"notes":23787,"provenance":23788},"As defined per customer agreement","SLA commitments should be confirmed directly with Softoft.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":23774,"source_url":23756},[12861,6368,6432,6613,203,527,21540,4339,2836],"xYjjsk6GA73bvLrdBttD_p0-pZFhpJAYgTvTaWapz9A",{"id":23792,"certifications":23793,"contact":23794,"description":23796,"description_de":23797,"extension":9,"founded_year":13,"headquarters":23798,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23799,"meta":23800,"name":23801,"slug":16213,"social_links":23802,"stem":23804,"support_service_details":23805,"support_services":23806,"support_slas":23807,"tags":23808,"type":21515,"__hash__":23809},"organizations\u002Forganizations\u002Fsvenoe.json",[],{"website":23795},"https:\u002F\u002Fotobo.de","Sven Oehme is a core developer at Rother OSS GmbH and a primary maintainer of the OTOBO open-source service management suite. With a strong background in Perl and the OTRS ecosystem, he plays a key role in the technical development and maintenance of OTOBO, focusing on core functionality and ITSM modules.","Sven Oehme ist Core-Entwickler bei der Rother OSS GmbH und einer der Hauptentwickler der Open-Source-Service-Management-Suite OTOBO. Mit seiner langjährigen Erfahrung im OTRS-Ökosystem und in der Perl-Entwicklung trägt er maßgeblich zur technischen Weiterentwicklung von OTOBO bei, insbesondere im Bereich des Systemkerns und der ITSM-Module.",{"country":21613},[],{},"Sven Oehme",{"website":23795,"github":23803},"https:\u002F\u002Fgithub.com\u002Fsvenoe","organizations\u002Fsvenoe",[],[],[],[21262,21244,4025,2766,21248,4876],"hPrBZCmRjzsFXzX8dwIM1imtbqWzC28KciPVgAVUSPw",{"id":23811,"certifications":23812,"contact":23813,"description":23816,"description_de":23817,"extension":9,"founded_year":13,"headquarters":23818,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23821,"meta":23822,"name":23823,"slug":17400,"social_links":23824,"stem":23825,"support_service_details":23826,"support_services":23827,"support_slas":23828,"tags":23829,"type":21684,"__hash__":23832},"organizations\u002Forganizations\u002Fsysfix.json",[],{"website":23814,"support_email":23815},"https:\u002F\u002Fwww.sysfix.co.uk\u002F","Paul.Stanbra@sysfix.co.uk","SysFix IT Support is a UK-based managed IT services provider (MSP) established in 2003 and headquartered in Croydon, London. In addition to comprehensive business IT support, cloud solutions, and infrastructure management, the company specializes in developing professional extensions for the OTOBO service management platform. Their key products include the \"OTOBO Theme Customiser\" for advanced interface rebranding and \"Backup Tools for OTOBO,\" which provides automated, encrypted off-site backup and restore capabilities for OTOBO instances.","SysFix IT Support ist ein britischer Managed IT Services Provider (MSP), der 2003 gegründet wurde und seinen Hauptsitz in Croydon, London, hat. Neben umfassendem IT-Support für Unternehmen, Cloud-Lösungen und Infrastrukturmanagement ist das Unternehmen auf die Entwicklung professioneller Erweiterungen für die Service-Management-Plattform OTOBO spezialisiert. Zu den wichtigsten Produkten gehören der „OTOBO Theme Customiser“ für ein erweitertes Rebranding der Benutzeroberfläche sowie die „Backup Tools for OTOBO“, die automatisierte, verschlüsselte Off-Site-Backups und Wiederherstellungsfunktionen für OTOBO-Instanzen bieten.",{"city":23819,"country":23820},"Croydon","UK",[],{},"SysFix IT Support",{"website":23814},"organizations\u002Fsysfix",[],[],[],[21262,23830,576,23831,23820],"MSP","Theme Customiser","nZ1uBfrqWzsWaVBtbdgNMnq-5ssuunPD3m8JBYySQ8o",{"id":23834,"certifications":23835,"contact":23836,"description":23838,"description_de":23839,"extension":9,"founded_year":13,"headquarters":23840,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23841,"meta":23842,"name":23843,"slug":7026,"social_links":23844,"stem":23846,"support_service_details":23847,"support_services":23848,"support_slas":23849,"tags":23850,"type":21515,"__hash__":23852},"organizations\u002Forganizations\u002Ft3easy.json",[],{"website":23837},"https:\u002F\u002Fwww.t3easy.de\u002F","t3easy is the professional brand of Jan Kiesewetter, a developer and consultant specializing in TYPO3 and Zammad. He provides expert services for Zammad deployment (especially via Docker), API integrations, and maintains various open-source tools for the ITSM and CMS ecosystem. He is an active contributor to the Zammad community, particularly in the area of containerized infrastructure.","t3easy ist die professionelle Marke von Jan Kiesewetter, einem Entwickler und Berater, der auf TYPO3 und Zammad spezialisiert ist. Er bietet Experten-Services für das Zammad-Deployment (insbesondere via Docker), API-Integrationen und pflegt verschiedene Open-Source-Tools für das ITSM- und CMS-Ökosystem. Er ist ein aktiver Unterstützer der Zammad-Community, insbesondere im Bereich containerisierter Infrastrukturen.",{"country":21549},[],{},"t3easy (Jan Kiesewetter)",{"website":23837,"github":23845},"https:\u002F\u002Fgithub.com\u002Ft3easy","organizations\u002Ft3easy",[],[],[],[21623,23851,1776,1655,21912,2685,21248],"TYPO3","gOTbSeKAJILFSGPIcbqnEOcZUBPNsaSJtE_GkXNGeI8",{"id":23854,"certifications":23855,"contact":13,"description":23856,"description_de":23857,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23858,"meta":23859,"name":23860,"slug":23861,"social_links":23862,"stem":23864,"support_service_details":23865,"support_services":23866,"support_slas":23867,"tags":23868,"type":21515,"__hash__":23871},"organizations\u002Forganizations\u002Fta2k.json",[],"TA2k is a prolific community developer specializing in the smart home and IoT ecosystem. He is widely recognized for developing and maintaining a vast array of adapters for the ioBroker automation platform. His work enables the integration of diverse third-party services—ranging from automotive connectivity (e.g., VW We Connect, Mercedes me) and energy systems (Viessmann) to smart appliances and parcel tracking—into unified monitoring and automation environments.","TA2k ist ein produktiver Community-Entwickler, der auf das Smart-Home- und IoT-Ökosystem spezialisiert ist. Er ist weithin bekannt für die Entwicklung und Pflege einer Vielzahl von Adaptern für die Automatisierungsplattform ioBroker. Seine Arbeit ermöglicht die Integration verschiedener Drittanbieter-Dienste – von Fahrzeugkonnektivität (z. B. VW We Connect, Mercedes me) und Energiesystemen (Viessmann) bis hin zu Haushaltsgeräten und Paketverfolgung – in einheitliche Überwachungs- und Automatisierungsumgebungen.",[],{},"TA2k","ta2k",{"github":23863},"https:\u002F\u002Fgithub.com\u002FTA2k","organizations\u002Fta2k",[],[],[],[23869,23870,23268,21602,21970],"ioBroker","Smart Home","6Y0G01ZJ9of6EN-tslZH45EoamRLlgV34ouLLXHonHY",{"id":23873,"certifications":23874,"contact":23875,"description":23877,"description_de":23878,"extension":9,"founded_year":13,"headquarters":23879,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23880,"meta":23881,"name":23882,"slug":23883,"social_links":23884,"stem":23885,"support_service_details":23886,"support_services":23887,"support_slas":23888,"tags":23889,"type":21515,"__hash__":23891},"organizations\u002Forganizations\u002Ftbaschak.json",[],{"website":23876},"https:\u002F\u002Fgithub.com\u002Ftbaschak","Thorsten Baschak is an active open-source developer and community contributor within the Zammad ecosystem. He specializes in creating bridges and integrations between Zammad and decentralized communication platforms like Matrix and Mattermost, as well as developing tools for cross-system ticket synchronization and automation.","Thorsten Baschak ist ein aktiver Open-Source-Entwickler und Community-Beitragender im Zammad-Ökosystem. Er ist spezialisiert auf die Erstellung von Bridges und Integrationen zwischen Zammad und dezentralen Kommunikationsplattformen wie Matrix und Mattermost sowie auf die Entwicklung von Tools zur systemübergreifenden Ticket-Synchronisation und Automatisierung.",{"country":21613},[],{},"Thorsten Baschak","tbaschak",{"github":23876,"website":23876},"organizations\u002Ftbaschak",[],[],[],[21623,3222,3232,21248,2685,23890],"Ticket Sync","yh9CmPzdWS8jo3TA_S51p6I1ODGfc8txK_mvMi7ojpY",{"id":23893,"certifications":23894,"contact":23895,"description":23897,"description_de":23898,"extension":9,"founded_year":13,"headquarters":23899,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23900,"meta":23901,"name":23902,"slug":23903,"social_links":23904,"stem":23905,"support_service_details":23906,"support_services":23907,"support_slas":23908,"tags":23909,"type":21515,"__hash__":23910},"organizations\u002Forganizations\u002Fthorsten-l.json",[],{"website":23896},"https:\u002F\u002Fgithub.com\u002Fthorsten-l","Thorsten Ludewig is a German software developer and IT administrator at Ostfalia University of Applied Sciences. He is a recognized contributor to the Zammad ecosystem, specializing in integration tools and scripts for LDAP synchronization, authentication, and API clients.","Thorsten Ludewig ist ein deutscher Softwareentwickler und IT-Administrator an der Ostfalia Hochschule für angewandte Wissenschaften. Er ist ein bekannter Mitwirkender im Zammad-Ökosystem und spezialisiert auf Integrationswerkzeuge und Skripte für LDAP-Synchronisierung, Authentifizierung und API-Clients.",{"country":21549},[],{},"Thorsten Ludewig","thorsten-l",{"github":23896,"website":23896},"organizations\u002Fthorsten-l",[],[],[],[6613,2955,2686,21540,2797,527],"TjNAtCIceQlqOV8Ee6iO_0gX0gjlekPDanOtAqDQNIM",{"id":23912,"certifications":23913,"contact":23914,"description":23915,"description_de":23916,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23917,"meta":23918,"name":23919,"slug":9312,"social_links":23920,"stem":23922,"support_service_details":23923,"support_services":23924,"support_slas":23925,"tags":23926,"type":21603,"__hash__":23928},"organizations\u002Forganizations\u002Ftranquillius.json",[],{"website":9320},"Tranquillius is a community developer active in the open-source ITSM and helpdesk ecosystem, primarily known for contributions to the Zammad community. They are the author of IntakeShield, a community package for Zammad 7.x designed to combat spam sign-ups and tickets. The tool integrates features such as whitelist\u002Fblacklist management, ALTCHA-based CAPTCHA protection, and automated cleanup workflows using Zammad's Data Privacy pipeline to enhance system security and reduce administrative overhead.","Tranquillius ist ein Community-Entwickler im Open-Source-ITSM- und Helpdesk-Umfeld, der vor allem für seine Beiträge zur Zammad-Community bekannt ist. Er ist der Entwickler von IntakeShield, einem Community-Paket für Zammad 7.x zur Bekämpfung von Spam-Anmeldungen und -Tickets. Das Tool integriert Funktionen wie Whitelist\u002FBlacklist-Management, CAPTCHA-Schutz auf Basis von ALTCHA sowie automatisierte Bereinigungs-Workflows über die Data-Privacy-Pipeline von Zammad, um die Systemsicherheit zu erhöhen und den administrativen Aufwand zu reduzieren.",[],{},"Tranquillius",{"website":9320,"github":23921},"https:\u002F\u002Fgithub.com\u002FTranquillius","organizations\u002Ftranquillius",[],[],[],[21623,21931,23927,4785,21248],"Anti-Spam","ON43pjLeCvc9ldyCEykiTpRAwkPC6pKczZcxNpguMKk",{"id":23930,"certifications":23931,"contact":13,"description":23932,"description_de":23933,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23934,"meta":23935,"name":11624,"slug":11624,"social_links":13,"stem":23936,"support_service_details":23937,"support_services":23938,"support_slas":23939,"tags":23940,"type":21603,"__hash__":23942},"organizations\u002Forganizations\u002Ftrsv.json",[],"trsv is a community-driven developer profile associated with the Open ITSM ecosystem, specifically focused on providing plugins and extensions for open-source ITSM platforms. The profile is primarily recognized for its contributions to the Zammad and i-doit communities, where it develops specialized add-ons to enhance helpdesk and IT documentation workflows. As a community entity, it focuses on open-source collaboration rather than commercial vendor services.","trsv ist ein Community-Entwicklerprofil innerhalb des Open ITSM-Ökosystems, das sich auf die Bereitstellung von Plugins und Erweiterungen für Open-Source-ITSM-Plattformen konzentriert. Das Profil ist vor allem für seine Beiträge zu den Zammad- und i-doit-Communities bekannt, in denen es spezialisierte Add-ons zur Verbesserung von Helpdesk- und IT-Dokumentations-Workflows entwickelt. Als Community-Entität liegt der Schwerpunkt auf Open-Source-Zusammenarbeit anstatt auf kommerziellen Herstellerleistungen.",[],{},"organizations\u002Ftrsv",[],[],[],[18733,23941,22903],"i-doit-addon","UUE3_u9O0DQBNQwv0dIWbiTpLDZRlG3-7VnvbdfJ4oA",{"id":23944,"certifications":23945,"contact":23946,"description":23948,"description_de":23949,"extension":9,"founded_year":13,"headquarters":23950,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23952,"meta":23953,"name":23954,"slug":8835,"social_links":23955,"stem":23957,"support_service_details":23958,"support_services":23959,"support_slas":23960,"tags":23961,"type":21603,"__hash__":23964},"organizations\u002Forganizations\u002Funiversita-di-ferrara.json",[],{"website":23947},"https:\u002F\u002Fwww.unife.it","An Italian public university that has significantly contributed to the GLPI service management ecosystem. It is best known for developing foundational open-source plugins such as 'Generic Object' and 'Fields', which allow for extensive customization of asset management and have since become integral parts of the GLPI platform.","Eine staatliche italienische Universität, die maßgeblich zum GLPI-Service-Management-Ökosystem beigetragen hat. Sie ist vor allem für die Entwicklung grundlegender Open-Source-Plugins wie „Generic Object“ und „Fields“ bekannt, die eine umfassende Anpassung des Asset-Managements ermöglichen und mittlerweile feste Bestandteile der GLPI-Plattform sind.",{"country":23951},"IT",[],{},"Università degli Studi di Ferrara",{"website":23947,"github":23956},"https:\u002F\u002Fgithub.com\u002Funife","organizations\u002Funiversita-di-ferrara",[],[],[],[21512,21248,23962,2766,411,23963],"Education","Italy","rddw6G14ayYnCkp2O6IFKT2EtkYXbGDmuwMp0Uqxp7U",{"id":23966,"certifications":23967,"contact":23968,"description":23970,"description_de":23971,"extension":9,"founded_year":13,"headquarters":23972,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":23973,"meta":23974,"name":23975,"slug":23976,"social_links":23977,"stem":23978,"support_service_details":23979,"support_services":23980,"support_slas":23981,"tags":23982,"type":21515,"__hash__":23985},"organizations\u002Forganizations\u002Fvladslugin987.json",[],{"website":23969},"https:\u002F\u002Fgithub.com\u002Fvladslugin987","Vladislav Slugin, also known as vsdev., is an individual developer and IT student based in Germany. He contributes to the ITSM ecosystem by providing UI enhancements, most notably 'The Dark Theme for OTRS' extension for Google Chrome. His technical focus includes cross-platform development with Kotlin, Compose Multiplatform, and Tauri.","Vladislav Slugin, auch bekannt als vsdev., ist ein in Deutschland ansässiger Individualentwickler und IT-Student. Er trägt zum ITSM-Ökosystem durch UI-Verbesserungen bei, insbesondere durch die Chrome-Erweiterung „The Dark Theme for OTRS“. Sein technischer Fokus liegt auf der plattformübergreifenden Entwicklung mit Kotlin, Compose Multiplatform und Tauri.",{"country":21549},[],{},"Vladislav Slugin","vladslugin987",{"github":23969,"website":23969},"organizations\u002Fvladslugin987",[],[],[],[21244,5825,23983,23984,21248],"Chrome Extension","Kotlin","nMnvY1Tu-Hm3W6y_o_e9s6dAiV2EFINBPwuugjbdbLo",{"id":23987,"certifications":23988,"contact":23989,"description":23991,"description_de":23992,"extension":9,"founded_year":13,"headquarters":23993,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":23994,"meta":23995,"name":23996,"slug":17165,"social_links":23997,"stem":23999,"support_service_details":24000,"support_services":24001,"support_slas":24002,"tags":24003,"type":21684,"__hash__":24006},"organizations\u002Forganizations\u002Fwearetechnative.json",[],{"website":23990},"https:\u002F\u002Ftechnative.eu","TechNative is a Dutch cloud consultancy and AWS Advanced Tier Services Partner based in Amersfoort. The company specializes in managed cloud services, FinOps, and the development of open-source integrations for ITSM tools like Jira. As a leading FinOps implementation and training partner in the BeNeLux region, TechNative helps organizations optimize their cloud infrastructure and operational costs through expert guidance and custom software solutions.","TechNative ist ein niederländisches Cloud-Beratungsunternehmen und AWS Advanced Tier Services Partner mit Sitz in Amersfoort. Das Unternehmen ist spezialisiert auf Managed Cloud Services, FinOps und die Entwicklung von Open-Source-Integrationen für ITSM-Tools wie Jira. Als führender Partner für FinOps-Implementierung und -Schulung in den BeNeLux-Ländern unterstützt TechNative Unternehmen bei der Optimierung ihrer Cloud-Infrastruktur und Betriebskosten durch Expertenberatung und maßgeschneiderte Softwarelösungen.",{"country":22856},[],{},"TechNative",{"website":23990,"github":23998},"https:\u002F\u002Fgithub.com\u002Fwearetechnative","organizations\u002Fwearetechnative",[],[],[],[23433,24004,22239,24005,22968,21248,1737],"FinOps","Cloud Consulting","_9iWaufk1lKkidf_ndqRoZ_W7rLqU-6AsUNQZm9M2Ok",{"id":24008,"certifications":24009,"contact":24010,"description":24012,"description_de":24013,"extension":9,"founded_year":13,"headquarters":24014,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6401,"logo_url":13,"maintained_systems":24015,"meta":24016,"name":24017,"slug":18665,"social_links":24018,"stem":24020,"support_service_details":24021,"support_services":24022,"support_slas":24023,"tags":24024,"type":21603,"__hash__":24026},"organizations\u002Forganizations\u002Fwebsin-git.json",[],{"website":24011},"https:\u002F\u002Fwebsin.de\u002F","WebSin is a German IT service provider and software developer specializing in digitalization, process automation, and IT support. The company follows an API-first approach and develops custom solutions and integrations for ITSM ecosystems, including ticketing systems like Znuny and OTOBO. Their portfolio includes the WSE Suite, a lean ERP solution for customer and product management, which features seamless integration with external identity providers and automation platforms like Camunda.","WebSin ist ein deutscher IT-Dienstleister und Softwareentwickler, der auf Digitalisierung, Prozessautomatisierung und IT-Support spezialisiert ist. Das Unternehmen verfolgt einen API-First-Ansatz und entwickelt maßgeschneiderte Lösungen sowie Integrationen für ITSM-Ökosysteme, insbesondere für Ticketsysteme wie Znuny und OTOBO. Zum Portfolio gehört die WSE Suite, eine schlanke ERP-Lösung für die Kunden- und Produktverwaltung, die sich durch eine nahtlose Anbindung an externe Identitätsanbieter und Automatisierungsplattformen wie Camunda auszeichnet.",{"country":21549},[],{},"WebSin",{"website":24011,"github":24019},"https:\u002F\u002Fgithub.com\u002Fwebsin-git","organizations\u002Fwebsin-git",[],[],[],[2766,21602,21232,21262,1984,24025],"API-First","YsigKwwa9hHZf1iwVSylIqyWcQ-vL949QipLvBmgW9k",{"id":24028,"certifications":24029,"contact":24030,"description":24032,"description_de":24033,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24034,"meta":24035,"name":24036,"slug":16450,"social_links":24037,"stem":24039,"support_service_details":24040,"support_services":24041,"support_slas":24042,"tags":24043,"type":21515,"__hash__":24045},"organizations\u002Forganizations\u002Fyasserf.json",[],{"website":24031},"https:\u002F\u002Fpikku.dev","Yasser Fadl (yasserf) is a senior full-stack software engineer and infrastructure consultant with over 15 years of experience in cloud-native architectures and DevOps workflows. He is a co-founder of deepstream.io, a real-time messaging infrastructure, and the creator of pikku.dev, an open-source framework for building transport-agnostic TypeScript APIs. In the ITSM and monitoring ecosystem, he is known for developing developer tools and utilities that streamline development workflows, including schemats, a popular tool for generating TypeScript interfaces from database schemas.","Yasser Fadl (yasserf) ist ein erfahrener Full-Stack-Softwareentwickler und Infrastruktur-Berater mit über 15 Jahren Erfahrung in Cloud-nativen Architekturen und DevOps-Workflows. Er ist Mitbegründer von deepstream.io, einer Echtzeit-Messaging-Infrastruktur, und Schöpfer von pikku.dev, einem Open-Source-Framework für den Aufbau transportagnostischer TypeScript-APIs. Im ITSM- und Monitoring-Ökosystem ist er für die Entwicklung von Entwickler-Tools und Utilities bekannt, die Entwicklungs-Workflows optimieren, darunter schemats, ein beliebtes Tool zur Generierung von TypeScript-Interfaces aus Datenbank-Schemas.",[],{},"Yasser Fadl (yasserf)",{"website":24031,"github":24038},"https:\u002F\u002Fgithub.com\u002Fyasserf","organizations\u002Fyasserf",[],[],[],[1737,5796,24044,21248],"Cloud Infrastructure","EqtLkuCX-DXF8FVIzUa6wZ7syv926o937bz4pN3Au5k",{"id":24047,"certifications":24048,"contact":24049,"description":24051,"description_de":24052,"extension":9,"founded_year":13,"headquarters":24053,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24055,"meta":24056,"name":24057,"slug":13558,"social_links":24058,"stem":24060,"support_service_details":24061,"support_services":24062,"support_slas":24063,"tags":24064,"type":21515,"__hash__":24066},"organizations\u002Forganizations\u002Fymyasoedov.json",[],{"website":24050},"https:\u002F\u002Fymyasoedov.github.io","Yuri Myasoedov is a software developer and open-source contributor specializing in the Znuny and OTRS ITSM platforms. He is recognized for developing performance-oriented extensions, particularly those integrating Redis for caching and session management to enhance system scalability and speed.","Yuri Myasoedov ist ein Softwareentwickler und Open-Source-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er ist bekannt für die Entwicklung performanceorientierter Erweiterungen, insbesondere für die Integration von Redis für Caching und Session-Management zur Verbesserung der Systemskalierbarkeit und -geschwindigkeit.",{"country":24054},"RU",[],{},"Yuri Myasoedov",{"website":24050,"github":24059},"https:\u002F\u002Fgithub.com\u002Fymyasoedov","organizations\u002Fymyasoedov",[],[],[],[21232,21244,4496,24065,21248],"Performance Optimization","rGRDdsUmftqbOp5UN5J2KJu2xFQ6sriDfHnAGqdnS4Y",{"id":24068,"certifications":24069,"contact":24070,"description":24072,"description_de":24073,"extension":9,"founded_year":13,"headquarters":24074,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24076,"meta":24077,"name":24078,"slug":24079,"social_links":24080,"stem":24081,"support_service_details":24082,"support_services":24083,"support_slas":24084,"tags":24085,"type":21515,"__hash__":24087},"organizations\u002Forganizations\u002Fzakharovandrew.json",[],{"website":24071},"https:\u002F\u002Fgithub.com\u002FZakharovAndrew","Andrey Zakharov is a full-stack developer and open-source contributor who specializes in building integrations and extensions. He is notably the author of a REST API implementation for the OTRS ticketing system and various modules for the Yii2 framework.","Andrey Zakharov ist ein Full-Stack-Entwickler und Open-Source-Contributor, der sich auf die Erstellung von Integrationen und Erweiterungen spezialisiert hat. Er ist insbesondere der Autor einer REST-API-Implementierung für das OTRS-Ticketsystem sowie verschiedener Module für das Yii2-Framework.",{"country":24075},"Ukraine",[],{},"Andrey Zakharov","zakharovandrew",{"website":24071,"github":24071},"organizations\u002Fzakharovandrew",[],[],[],[21244,4597,4025,4064,24086,2766,21248],"Yii2","hutF4mg6Ek6yDhbl-lT1im8wpVRNODuf6MdzWTfv4yU",{"id":24089,"certifications":24090,"contact":24091,"description":24093,"description_de":24094,"extension":9,"founded_year":13,"headquarters":24095,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":24096,"meta":24097,"name":24098,"slug":8879,"social_links":24099,"stem":24101,"support_service_details":24102,"support_services":24103,"support_slas":24104,"tags":24105,"type":21684,"__hash__":24108},"organizations\u002Forganizations\u002Fzammad-gmbh.json",[],{"website":24092},"https:\u002F\u002Fzammad.com","Zammad GmbH is the commercial entity behind Zammad, a prominent open-source helpdesk and customer support platform. Founded by Martin Edenhofer (the creator of OTRS), the company provides professional services, managed hosting (SaaS), and enterprise support for the Zammad ecosystem. The software itself is a web-based, multi-channel ticketing system designed for IT service desks and customer service teams, featuring deep integrations with various communication channels and a modern, user-friendly interface. While the Zammad Foundation ensures the project's open-source integrity, Zammad GmbH drives its commercial development and professional adoption.","Die Zammad GmbH ist das kommerzielle Unternehmen hinter Zammad, einer führenden Open-Source-Helpdesk- und Customer-Support-Plattform. Gegründet von Martin Edenhofer (dem Schöpfer von OTRS), bietet das Unternehmen professionelle Dienstleistungen, Managed Hosting (SaaS) und Enterprise-Support für das Zammad-Ökosystem an. Die Software selbst ist ein webbasiertes Multi-Channel-Ticketsystem, das speziell für IT-Service-Desks und Kundenserviceteams entwickelt wurde. Es zeichnet sich durch tiefe Integrationen verschiedener Kommunikationskanäle und eine moderne, intuitive Benutzeroberfläche aus. Während die Zammad Foundation die Open-Source-Integrität des Projekts sichert, treibt die Zammad GmbH die kommerzielle Weiterentwicklung und professionelle Anwendung voran.",{"country":21549},[],{},"Zammad GmbH",{"website":24092,"github":24100},"https:\u002F\u002Fgithub.com\u002Fzammad","organizations\u002Fzammad-gmbh",[],[],[],[21931,5640,21248,22115,24106,2766,24107],"IT Service Desk","Multi-channel Support","7xNOyxvsxNIPfaTVb9bpqfGA6JrPN6Ff8RQMe-vLAe4",{"id":24110,"certifications":24111,"contact":24112,"description":24114,"description_de":24115,"extension":9,"founded_year":13,"headquarters":24116,"information_disclaimer":13,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":13,"maintained_systems":24117,"meta":24118,"name":24119,"slug":6368,"social_links":24120,"stem":24122,"support_service_details":24123,"support_services":24124,"support_slas":24125,"tags":24126,"type":21684,"__hash__":24127},"organizations\u002Forganizations\u002Fznuny.json",[],{"website":24113},"https:\u002F\u002Fwww.znuny.com","Znuny is a prominent open-source help desk and IT Service Management (ITSM) platform, established as a fork of the ((OTRS)) Community Edition after its discontinuation. Maintained by Znuny GmbH, it provides a robust, Perl-based framework for managing customer requests and ITIL-aligned processes, including incident, problem, change, and configuration management (CMDB). The platform is known for its high degree of customizability and long-term support (LTS) versions.","Znuny ist eine führende Open-Source-Helpdesk- und IT-Service-Management-Plattform (ITSM), die als Fork der ((OTRS)) Community Edition nach deren Einstellung entstand. Gepflegt von der Znuny GmbH, bietet sie ein robustes, Perl-basiertes Framework zur Verwaltung von Kundenanfragen und ITIL-konformen Prozessen wie Incident-, Problem-, Change- und Configuration-Management (CMDB). Die Plattform zeichnet sich durch ihre hohe Anpassbarkeit und die Bereitstellung von Long-Term-Support-Versionen (LTS) aus.",{"country":21549},[],{},"Znuny GmbH",{"website":24113,"github":24121},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny","organizations\u002Fznuny",[],[],[],[2766,5640,21248,22550,21931,2746],"JpKnpiJ4RUD_e0NkH1mz9Y7pxASgwuKp1kec4YiMxuY",{"id":24129,"certifications":24130,"contact":24131,"description":24132,"description_de":24133,"extension":9,"founded_year":13,"headquarters":24134,"information_disclaimer":24136,"is_plugin_developer":6462,"is_support_provider":6462,"is_vendor":6462,"logo_url":24137,"maintained_systems":24138,"meta":24139,"name":24119,"slug":6404,"social_links":24140,"stem":24142,"support_service_details":24143,"support_services":24158,"support_slas":24159,"tags":24167,"type":21684,"__hash__":24169},"organizations\u002Forganizations\u002Fznuny-gmbh.json",[],{"website":23478,"support_email":13,"support_portal":13},"Znuny GmbH is the primary maintainer and vendor of Znuny, a prominent open-source ticket and enterprise service management system. Founded in 2012 and based in Berlin, the company ensures the continued development of the platform, which originated as a community-driven fork of the OTRS Community Edition. They provide professional services including support subscriptions, consulting, training, custom development, and managed hosting.","Die Znuny GmbH ist der Hauptentwickler und Anbieter von Znuny, einem führenden Open-Source-Ticketsystem für Support und Enterprise Service Management. Das 2012 gegründete Unternehmen mit Sitz in Berlin verantwortet die Weiterentwicklung der Plattform, die als Community-gesteuerter Fork der OTRS Community Edition entstand. Zum Portfolio gehören professionelle Dienstleistungen wie Support-Abonnements, Beratung, Schulungen, Individualentwicklung und Managed Hosting.",{"city":24135,"country":21549},"Frankfurt am Main","Service pricing and SLA values can vary by contract and may change over time. Please verify directly with the organization.","https:\u002F\u002Flogo.clearbit.com\u002Fznuny.com",[6368],{},{"github":24141,"website":23478},"https:\u002F\u002Fgithub.com\u002Fznuny","organizations\u002Fznuny-gmbh",[24144,24150,24154],{"name":24145,"description":24146,"price_text":22013,"pricing_url":24147,"provenance":24148},"Commercial Znuny support","Operational support and consulting for production Znuny environments.","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fservices\u002F",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":24149,"source_url":24147},"Znuny services page",{"name":24151,"description":24152,"price_text":22013,"pricing_url":24147,"provenance":24153},"Managed services and consulting","Managed operations and advisory for enterprise ticketing setups.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":24149,"source_url":24147},{"name":24155,"description":24156,"price_text":22013,"pricing_url":24147,"provenance":24157},"Training and implementation support","Enablement and implementation guidance for teams.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":24149,"source_url":24147},[24145,24151,24155],[24160],{"name":22028,"response_time":23584,"resolution_time":23584,"availability":24161,"coverage_hours":24162,"notes":24163,"provenance":24164},"As defined in support contract","Business hours or extended options","Exact SLAs are typically agreed per customer contract.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":22015,"source_label":24165,"source_url":24166},"Znuny website","https:\u002F\u002Fwww.znuny.com\u002Fen\u002F",[2766,5640,21248,22550,4876,22113,24168],"Customer Service","ca5j3IzHMgQMDrsVepg1WacPq9gGaS8b8z29JBKYBzE",[24171,24245,24324,24342,24410,24477,24589],{"id":24172,"architecture":24173,"comparison":24174,"description":24231,"documentation_url":24205,"extension":9,"fork_of":6511,"full_description":24232,"initial_release_year":24233,"is_active":6462,"language":4025,"license":24234,"logo_url":24235,"media":13,"meta":24236,"name":22553,"package_format":6417,"package_manager_url":24237,"repository_url":24227,"reviews":24238,"slug":7760,"stem":24239,"tags":24240,"vendor_id":24243,"website":22535,"__hash__":24244},"ticketsystems\u002Fticketsystems\u002Fkix.json","Perl backend, TypeScript frontend, Docker (MySQL\u002FMariaDB, Redis)",{"identity":24175,"stack":24179,"versions":24191,"security":24196,"community":24199,"ecosystem":24206,"features":24211,"ops":24222,"sources":24226,"stats_as_of":24230},{"maintainer":22521,"project_status":24176,"origin":24177,"lineage":21229,"initial_public_release":24178},"active","Evolved from OTRS \u002F KIX4OTRS; KIX 18 is a rewritten service-management platform","2006",{"primary_language":4025,"language_breakdown":24180,"frameworks":24181,"web_servers":24184,"operating_systems":24185,"databases":24186,"search":24189,"cache":24190},{},[24182,24183],"KIX 18 backend","TypeScript frontend",[],[22509],[24187,24188],"MySQL","MariaDB",[],[4496],{"latest":24192,"latest_release_date":24193,"supported_branches":24194,"lts_available":13,"release_notes_url":24195},"18.37","2026-04-28",[7763],"https:\u002F\u002Fforum.kixdesk.com\u002Findex.php?topic=13374.0",{"security_policy_url":13,"advisories_url":13,"security_contact":13,"signed_releases":13,"sbom_available":13,"recent_updates":24197},[24198],"KIX 18.37 (build 5130) published as a stabilization release on 2026-04-28",{"repository_stars":24200,"repository_forks":4868,"issue_tracker_url":24201,"open_issues":6403,"governance":24202,"commercial_backer":22521,"forum_url":24203,"forum_activity":24204,"documentation_url":24205,"contribution_url":22544},24,"https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-on-premise\u002Fissues","Vendor-led open-source development","https:\u002F\u002Fforum.kixdesk.com\u002F","Aktives Projektforum für Releases, Betrieb und Fehlerberichte","https:\u002F\u002Fdocs.kixdesk.com",{"package_format":13,"package_repository_url":13,"migration_paths":24207,"integration_interfaces":24210},[24208,24209],"Earlier KIX releases","OTRS-derived installations",[4597],{"built_in":24212,"available_via_addon":24216,"unsupported":24219,"unknown":24220},[5640,24213,2141,24214,24215],"CMDB \u002F Assets","Reports","Organizations and contacts",[24217,24218],"Service contracts (KIX Pro)","News (KIX Pro)",[],[24221],"Native Kubernetes operator",{"deployment_methods":24223,"container_support":6462,"kubernetes_support":13,"monitoring":24225,"backup_documentation_url":13},[24224],"Docker on-premise",[],[24227,24228,24229,24205,24203],"https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-on-premise","https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-backend","https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-frontend","2026-08-26","ITSM and service management platform derived from OTRS, developed by KIX Service Software GmbH, focused on asset management and CMDB.","KIX (formerly KIX4OTRS) is a service management platform that evolved from OTRS. Developed by KIX Service Software GmbH, it focuses on IT asset management, CMDB integration, and professional ITSM workflows. The current public line is KIX 18, with a Perl backend and TypeScript frontend, distributed as an on-premise Docker setup.",2006,"GNU AGPL v3.0","https:\u002F\u002Flogo.clearbit.com\u002Fkixdesk.com",{},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fsoftware",[],"ticketsystems\u002Fkix",[2766,1020,24241,4025,24242],"Asset-Management","OTRS-Fork","kix-service-software","SILIfAdzsYHA3d8Chvd9eFvAxM9Qtas6_jsXIJmU42A",{"id":24246,"architecture":24247,"comparison":24248,"description":24312,"documentation_url":24286,"extension":9,"fork_of":6511,"full_description":24313,"initial_release_year":24314,"is_active":6462,"language":4025,"license":24234,"logo_url":13,"media":13,"meta":24315,"name":24316,"package_format":6417,"package_manager_url":13,"repository_url":24310,"reviews":24317,"slug":24318,"stem":24319,"tags":24320,"vendor_id":13,"website":24286,"__hash__":24323},"ticketsystems\u002Fticketsystems\u002Fofork.json","Linux, Apache\u002Fmod_perl, Perl, MySQL\u002FMariaDB\u002FPostgreSQL\u002FOracle",{"identity":24249,"stack":24254,"versions":24270,"security":24276,"community":24279,"ecosystem":24288,"features":24293,"ops":24304,"sources":24309,"stats_as_of":24311},{"maintainer":24250,"project_status":24176,"origin":24251,"lineage":24252,"initial_public_release":24253},"O-Fork project","Open-source continuation in the OTRS family","OTRS Community Edition; project history may date to 2018","2025-10-05",{"primary_language":4025,"language_breakdown":24255,"frameworks":24259,"web_servers":24261,"operating_systems":24263,"databases":24264,"search":24268,"cache":24269},{"Perl":24256,"JavaScript":24257,"CSS":24258},93.5,3.8,2.1,[24260],"OFORK framework",[24262],"Apache with mod_perl",[22509],[24265,24188,24266,24267],"MySQL (\u003C 8.0)","PostgreSQL >= 9.2","Oracle >= 10g",[],[],{"latest":24271,"latest_release_date":24272,"supported_branches":24273,"lts_available":13,"release_notes_url":24275},"12.0.3","2026-06-26",[24274],"12.0","https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Freleases\u002Ftag\u002Fv12.0.3",{"security_policy_url":13,"advisories_url":24277,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":13,"recent_updates":24278},"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fsecurity\u002Fadvisories",[],{"repository_stars":2698,"repository_forks":6165,"issue_tracker_url":24280,"open_issues":6403,"issues_opened_90d":6403,"issues_closed_90d":6403,"issue_window_start":24281,"governance":24282,"commercial_backer":13,"forum_url":24283,"forum_activity":24284,"forum_latest_activity":24285,"documentation_url":24286,"contribution_url":24287},"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fissues","2026-05-01","Project-maintainer-led open-source development","https:\u002F\u002Fforum.o-fork.de\u002F","Neues Forum mit ersten Supportthemen und noch geringer Aktivität","2026-05-14","https:\u002F\u002Fo-fork.de\u002F","https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fblob\u002Fmain\u002FCONTRIBUTING.md",{"package_format":6417,"package_repository_url":13,"migration_paths":24289,"integration_interfaces":24291},[24290],"OTRS-family systems",[1905,24292],"Web services",{"built_in":24294,"available_via_addon":24297,"unsupported":24299,"unknown":24300},[5640,24295,24296],"Agent and customer interfaces","Package management",[24298],".opm packages",[],[24301,24302,24303,24221],"Elasticsearch integration","Redis integration","Native container support",{"deployment_methods":24305,"container_support":13,"kubernetes_support":13,"monitoring":24308,"backup_documentation_url":13},[24306,24307],"Linux installation","Source installation",[],[24310,24275,24286,24283],"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork","2026-07-30","Actively maintained Perl-based open-source ticket system in the OTRS family, distributed with .opm extension packages.","O-Fork (also styled OFORK) is an AGPL-3.0 open-source ticket and service-management system in the OTRS lineage. Its public repository dates from October 2025, while the project describes a history reaching back to 2018.",2025,{},"O-Fork",[],"ofork","ticketsystems\u002Fofork",[2766,21931,4025,24242,24321,24322],"Open-Source","AGPL","zxLwsr2RLEhkx5eMLoVRuJ2GaWENVMg3LlsalgNJrQQ",{"id":24325,"architecture":24326,"comparison":13,"description":24327,"documentation_url":24328,"extension":9,"fork_of":13,"full_description":24329,"initial_release_year":24314,"is_active":6462,"language":21643,"license":24330,"logo_url":24331,"media":13,"meta":24332,"name":24333,"package_format":7114,"package_manager_url":24334,"repository_url":11886,"reviews":24335,"slug":23763,"stem":24336,"tags":24337,"vendor_id":13430,"website":24340,"__hash__":24341},"ticketsystems\u002Fticketsystems\u002Fotai-desk.json","Python, Docker, On-Premise LLMs, RAG, REST API connectors","AI-first, open-source helpdesk built on the Open Ticket AI stack — on-premise, GDPR-ready, with local LLMs, RAG deflection, and connectors to Zammad, Znuny, OTOBO, and Jira.","https:\u002F\u002Fopenticketai.com\u002Fen\u002Fdocs\u002F","OTAI Desk is a modern, AI-first helpdesk from Open Ticket AI (Softoft). Deployed entirely on your infrastructure, it uses local LLMs and retrieval-augmented generation (RAG) to deflect L1 tickets, classify requests, and automate routine actions — without sending data to external clouds. It can operate as a standalone ticket system or as an intelligent front layer in front of existing backends such as Zammad, Znuny, OTOBO, Jira Service Management, or Matrix42. Built on the LGPL-licensed Open Ticket AI runtime with full audit trails for compliance-sensitive environments.","LGPL-2.1 (Open Ticket AI Runtime)","https:\u002F\u002Flogo.clearbit.com\u002Fopenticketai.com",{},"OTAI Desk","https:\u002F\u002Fpypi.org\u002Fproject\u002Fopen-ticket-ai\u002F",[],"ticketsystems\u002Fotai-desk",[21931,24338,24321,21643,3728,4446,1835,24339],"AI-First","Modern-UI","https:\u002F\u002Fdesk.openticketai.com","Hx6CDrGYAumg9fOXpr9ogQPkX_AK2evUL1s2pcCnarM",{"id":24343,"architecture":24344,"comparison":24345,"description":24400,"documentation_url":24401,"extension":9,"fork_of":6511,"full_description":24402,"initial_release_year":24403,"is_active":6462,"language":4025,"license":24404,"logo_url":23559,"media":13,"meta":24405,"name":21262,"package_format":6417,"package_manager_url":24376,"repository_url":13118,"reviews":24406,"slug":6432,"stem":24407,"tags":24408,"vendor_id":4667,"website":22694,"__hash__":24409},"ticketsystems\u002Fticketsystems\u002Fotobo.json","LAMP \u002F Docker (MariaDB, Elasticsearch, Redis, Nginx, Gazelle)",{"identity":24346,"stack":24349,"versions":24362,"security":24366,"community":24371,"ecosystem":24375,"features":24380,"ops":24391,"sources":24398,"stats_as_of":24311},{"maintainer":23562,"project_status":24176,"origin":24347,"lineage":21229,"initial_public_release":24348},"Fork of OTRS Community Edition","2020",{"primary_language":4025,"language_breakdown":24350,"frameworks":24351,"web_servers":24353,"operating_systems":24356,"databases":24357,"search":24359,"cache":24360},{},[24352],"OTOBO framework",[24354,24262,24355],"Nginx","Gazelle",[22509],[24187,24188,24358],"PostgreSQL",[1895],[4496,24361],"File system",{"latest":6837,"latest_release_date":24363,"supported_branches":24364,"lts_available":13,"release_notes_url":24365},"2026-06-24",[6837,6791,6790],"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fblob\u002Frel-11_1\u002FCHANGES.md",{"security_policy_url":24367,"advisories_url":24368,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":24369,"recent_updates":24370},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fadvisories","Security reports and advisories are handled through the public GitHub security area.",[],{"repository_stars":4213,"repository_forks":24372,"issue_tracker_url":13081,"open_issues":5136,"issues_opened_90d":5136,"issues_closed_90d":835,"issue_window_start":24281,"governance":24202,"commercial_backer":23562,"forum_url":24373,"forum_activity":24374,"forum_latest_activity":24311,"documentation_url":17455,"contribution_url":13118},89,"https:\u002F\u002Fotobo.io\u002Fforums\u002F","Aktiv; sichtbare Beiträge am selben Tag, vor allem im deutschsprachigen Forum",{"package_format":6417,"package_repository_url":24376,"migration_paths":24377,"integration_interfaces":24379},"https:\u002F\u002Fftp.otobo.org\u002Fpub\u002Fotobo\u002Fpackages\u002F",[21229,24378],"Earlier OTOBO releases",[2341,4587,5045,1905],{"built_in":24381,"available_via_addon":24387,"unsupported":24389,"unknown":24390},[5640,24382,2341,24383,24384,24385,24386],"Process management","Elasticsearch search","OAuth","OpenID Connect","AI assistance (beta)",[24388],"Additional ITSM and integration packages",[],[24221],{"deployment_methods":24392,"container_support":6462,"kubernetes_support":13,"monitoring":24394,"backup_documentation_url":24397},[24393,24306,24307],"Docker Compose",[24395,24396],"Container health checks","Daemon status checks","https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.0\u002Fen\u002Fcontent\u002Fadministration\u002Fbackup-restore.html",[13118,24399,24365,24376,24373],"https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.1\u002Fen\u002Fcontent\u002Findex.html","Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.","https:\u002F\u002Fdoc.otobo.org","OTOBO is a community-driven open-source helpdesk and ITSM system, forked from OTRS Community Edition by Rother OSS GmbH. It features native Docker support, Elasticsearch-powered full-text search, Redis caching, and a growing ecosystem of add-on packages.",2020,"GNU GPL v3.0",{},[],"ticketsystems\u002Fotobo",[2766,21931,4025,24242,24321,1776],"ZQdzVdsLTu6ie0KsDJxq_11R1BaatgGMLAE4JWsT0O0",{"id":24411,"architecture":24412,"comparison":24413,"description":24466,"documentation_url":24445,"extension":9,"fork_of":13,"full_description":24467,"initial_release_year":24468,"is_active":6462,"language":4025,"license":24404,"logo_url":24469,"media":13,"meta":24470,"name":21229,"package_format":6417,"package_manager_url":13,"repository_url":24464,"reviews":24471,"slug":6511,"stem":24472,"tags":24473,"vendor_id":13,"website":24475,"__hash__":24476},"ticketsystems\u002Fticketsystems\u002Fotrs-ce.json","LAMP",{"identity":24414,"stack":24418,"versions":24429,"security":24434,"community":24439,"ecosystem":24447,"features":24451,"ops":24459,"sources":24463,"stats_as_of":24311},{"maintainer":24415,"project_status":3103,"origin":24416,"lineage":21229,"initial_public_release":24417},"Centuran Consulting","Continuation of the discontinued original OTRS Community Edition","2001",{"primary_language":4025,"language_breakdown":24419,"frameworks":24420,"web_servers":24422,"operating_systems":24423,"databases":24424,"search":24426,"cache":24428},{},[24421],"OTRS framework",[24262],[22509],[24187,24188,24358,24425],"Oracle",[24427],"Database full-text search",[24361],{"latest":24430,"latest_release_date":24431,"supported_branches":24432,"lts_available":13,"release_notes_url":24433},"6.0.41","2024-12-09",[6503],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Freleases",{"security_policy_url":24435,"advisories_url":24436,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":24437,"recent_updates":24438},"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fadvisories","Centuran maintains its continuation independently; it must not be confused with the discontinued vendor CE or commercial OTRS.",[],{"repository_stars":24440,"repository_forks":24441,"issue_tracker_url":24442,"open_issues":13190,"issues_opened_90d":6165,"issues_closed_90d":6403,"issue_window_start":24281,"governance":24443,"commercial_backer":24415,"forum_url":13,"forum_activity":24444,"forum_latest_activity":13,"documentation_url":24445,"contribution_url":24446},61,13,"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fissues","Centuran-maintained community continuation","Kein dediziertes offizielles Projektforum gefunden; Diskussionen laufen über GitHub Issues","https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002F","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fblob\u002Fmaster\u002FCONTRIBUTING.md",{"package_format":6417,"package_repository_url":13,"migration_paths":24448,"integration_interfaces":24450},[24449],"Original OTRS Community Edition",[2341,4587,5045,1905],{"built_in":24452,"available_via_addon":24454,"unsupported":24456,"unknown":24457},[5640,24382,2341,24453],"Service management",[24455],"Legacy OTRS Community Edition packages, subject to compatibility",[],[24458,24303,24221],"Current package compatibility coverage",{"deployment_methods":24460,"container_support":13,"kubernetes_support":13,"monitoring":24461,"backup_documentation_url":24462},[24306,24307],[24396],"https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002Fmanual\u002Fadmin\u002F6.0\u002Fen\u002Fhtml\u002Fbackup-and-restore.html",[24464,24465,24445],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition","https:\u002F\u002Fotrscommunityedition.com\u002F","Centuran-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.","OTRS Community Edition is a Centuran-maintained continuation of the open-source OTRS Community Edition codebase that its original vendor discontinued in 2021. It preserves the Perl-based community platform and is distinct from the current commercial OTRS offering.",2001,"https:\u002F\u002Flogo.clearbit.com\u002Fotrs.com",{},[],"ticketsystems\u002Fotrs-ce",[2766,21931,4025,24474,24321],"Community-Maintained","https:\u002F\u002Fotrscommunityedition.com","1Ta-rbSDj8IOG2yJSsRCjWqImkzPQVGovZ5R11QN9cU",{"id":24478,"architecture":24479,"comparison":24480,"description":24545,"documentation_url":24513,"extension":9,"fork_of":13,"full_description":24546,"initial_release_year":24547,"is_active":6462,"language":4696,"license":24234,"logo_url":24548,"media":24549,"meta":24570,"name":21623,"package_format":9475,"package_manager_url":13,"repository_url":24539,"reviews":24571,"slug":6613,"stem":24584,"tags":24585,"vendor_id":24587,"website":24092,"__hash__":24588},"ticketsystems\u002Fticketsystems\u002Fzammad.json","Ruby on Rails, PostgreSQL, Elasticsearch, Redis, Vue.js",{"identity":24481,"stack":24484,"versions":24496,"security":24500,"community":24507,"ecosystem":24515,"features":24520,"ops":24532,"sources":24538,"stats_as_of":24311},{"maintainer":24098,"project_status":24176,"origin":24482,"lineage":13,"initial_public_release":24483},"Independent open-source helpdesk project","2016",{"primary_language":4696,"language_breakdown":24485,"frameworks":24486,"web_servers":24488,"operating_systems":24489,"databases":24490,"search":24491,"cache":24493},{},[22487,24487],"Vue.js",[24354],[22509],[24358],[24492],"Elasticsearch (optional, strongly recommended)",[24494,24495],"Redis 6+ for realtime communication","Memcached for container or clustered deployments",{"latest":7990,"latest_release_date":24497,"supported_branches":24498,"lts_available":13,"release_notes_url":24499},"2026-06-25",[6786,6509],"https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases\u002F7-0",{"security_policy_url":24501,"advisories_url":24502,"security_contact":24503,"signed_releases":13,"sbom_available":13,"update_policy":24504,"recent_updates":24505},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fadvisories","security@zammad.com","Publishes numbered Zammad security advisories and coordinated security releases.",[24506],"Security releases 7.1.1 and 7.0.3 published on 2026-06-25",{"repository_stars":24508,"repository_forks":24509,"issue_tracker_url":24510,"open_issues":2867,"issues_opened_90d":5947,"issues_closed_90d":304,"issue_window_start":24281,"governance":24202,"commercial_backer":24098,"forum_url":24511,"forum_activity":24512,"forum_latest_activity":24311,"documentation_url":24513,"contribution_url":24514},5800,1000,"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fissues","https:\u002F\u002Fcommunity.zammad.org","Sehr aktiv; neue Beiträge und Antworten innerhalb weniger Stunden","https:\u002F\u002Fdocs.zammad.org","https:\u002F\u002Fzammad.org\u002Fparticipate",{"package_format":9475,"package_repository_url":13,"migration_paths":24516,"integration_interfaces":24519},[21244,24517,24518],"Zendesk","Freshdesk",[4597,6114,1905,1356],{"built_in":24521,"available_via_addon":24528,"unsupported":24529,"unknown":24530},[5640,24522,4597,24523,6114,24524,24525,24526,24385,24527],"Knowledge base","GraphQL","Full-text search","Time accounting","SAML SSO","AI ticket summaries",[],[],[24531,24221],"CMDB depth",{"deployment_methods":24533,"container_support":6462,"kubernetes_support":13,"monitoring":24535,"backup_documentation_url":24537},[24534,24393,24307],"Linux packages",[24536],"Health-check API","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002Fappendix\u002Fbackup-and-restore.html",[24539,24540,24541,24542,24543,24544],"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002F","https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases","https:\u002F\u002Fzammad.com\u002Fen\u002Fadvisories","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-docker-compose","https:\u002F\u002Fcommunity.zammad.org\u002Flatest","Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.","Zammad is a web-based, open-source helpdesk and customer support system built in Ruby on Rails. It supports email, chat, telephone, Twitter, and Facebook as communication channels. Zammad stands out with its modern UI, powerful search via Elasticsearch, and extensibility through custom packages.",2017,"https:\u002F\u002Flogo.clearbit.com\u002Fzammad.com",{"screenshots":24550},[24551,24556,24561,24566],{"url":24552,"alt_text":24553,"scene":24554,"is_primary":6462,"caption":24555},"\u002Fscreenshots\u002Fzammad\u002Fagent-ticket.png","Zammad Agentenoberfläche mit geöffneter Ticket-Detailansicht","agent_ticket","Ticket-Detailansicht im Agenten-UI: Navigation links, Vorgang in der Mitte, Kontextleiste rechts. Quelle: Zammad User Documentation.",{"url":24557,"alt_text":24558,"scene":24559,"caption":24560},"\u002Fscreenshots\u002Fzammad\u002Fcustomer-portal.png","Zammad Wissensdatenbank in der veröffentlichten Vorschau, ähnlich dem Kundenportal","customer_portal","Veröffentlichte Wissensdatenbank als kundennahe Oberfläche. Quelle: Zammad User Documentation.",{"url":24562,"alt_text":24563,"scene":24564,"caption":24565},"\u002Fscreenshots\u002Fzammad\u002Fadmin-settings.png","Zammad Administrations-Einstellungen für den Ticket-Composer","admin_settings","Composer-Einstellungen in der Administration. Quelle: Zammad Admin Documentation.",{"url":24567,"alt_text":24568,"scene":4766,"caption":24569},"\u002Fscreenshots\u002Fzammad\u002Fsearch.png","Zammad-Suche mit Ergebnisvorschau in der Navigationsleiste","Volltextsuche über Tickets, Personen und Organisationen. Quelle: Zammad User Documentation.",{},[24572,24580],{"quote":24573,"role":24574,"context":24575,"source_label":24576,"source_url":24577,"date":24578,"systems":24579},"Zammad ist da eine bemerkenswerte Ausnahme. Ein frisches, wohldurchdachtes Design, kontinuierliche Weiterentwicklung und Zammad kommt auch noch aus Berlin.","Ticketsystem-Administrator","STÜBER SYSTEMS, Wechsel von einer OTRS-basierten Installation","STÜBER SYSTEMS Blog","https:\u002F\u002Fblog.stueber.de\u002Fposts\u002Fsetup-zammad\u002F","2025-10-01",[6613],{"quote":24581,"role":24574,"context":24582,"source_label":24576,"source_url":24577,"date":24578,"systems":24583},"Natürlich ist nicht alles perfekt und nicht alle unsere Workflows, die wir in unserem alten OTRS-System etabliert haben, konnten wir 1:1 übernehmen. Wir waren also gezwungen, alles noch einmal neu zu überdenken und ich finde, das hat sich gelohnt.","STÜBER SYSTEMS, Produktivbetrieb seit Oktober 2025",[6613,6368],"ticketsystems\u002Fzammad",[21931,4696,24321,24339,24586],"REST-API","zammad-foundation","mAv8V4VJRjcfDrRQU0zsnuYjEpsLIvg8TSq9MoqBtgY",{"id":24590,"architecture":24591,"comparison":24592,"description":24642,"documentation_url":24643,"extension":9,"fork_of":6511,"full_description":24644,"initial_release_year":24645,"is_active":6462,"language":4025,"license":24234,"logo_url":24137,"media":24646,"meta":24664,"name":21232,"package_format":6417,"package_manager_url":24625,"repository_url":24121,"reviews":24665,"slug":6368,"stem":24673,"tags":24674,"vendor_id":6404,"website":24113,"__hash__":24675},"ticketsystems\u002Fticketsystems\u002Fznuny.json","LAMP (Linux, Apache, MySQL\u002FMariaDB\u002FPostgreSQL, Perl)",{"identity":24593,"stack":24596,"versions":24605,"security":24611,"community":24616,"ecosystem":24624,"features":24629,"ops":24635,"sources":24640,"stats_as_of":24311},{"maintainer":24119,"project_status":24176,"origin":24594,"lineage":21229,"initial_public_release":24595},"Continuation of OTRS Community Edition","2021",{"primary_language":4025,"language_breakdown":24597,"frameworks":24598,"web_servers":24600,"operating_systems":24601,"databases":24602,"search":24603,"cache":24604},{},[24599],"Znuny framework",[24262],[22509],[24187,24188,24358,24425],[24427],[24361,4496],{"latest":24606,"latest_release_date":24607,"supported_branches":24608,"lts_available":6462,"release_notes_url":24610},"7.3.5","2026-07-22",[8378,24609],"6.5 LTS","https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002Freleases\u002F",{"security_policy_url":24612,"advisories_url":24612,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":24613,"recent_updates":24614},"https:\u002F\u002Fwww.znuny.org\u002Fen\u002Fadvisories\u002Fsecurity-advisories","Security advisories are published by the project and fixes are delivered in maintained release lines.",[24615],"7.3.5 published on 2026-07-22 with security-related dependency updates",{"repository_stars":894,"repository_forks":6154,"issue_tracker_url":24617,"open_issues":24618,"issues_opened_90d":24619,"issues_closed_90d":13702,"issue_window_start":24281,"governance":24202,"commercial_backer":24119,"forum_url":15153,"forum_activity":24620,"forum_latest_activity":24621,"documentation_url":24622,"contribution_url":24623},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fissues",62,32,"Sehr aktiv; sichtbare tägliche Hilfe- und Diskussionsbeiträge","2026-07-29","https:\u002F\u002Fdoc.znuny.org\u002F","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fblob\u002Fdev\u002FCONTRIBUTING.md",{"package_format":6417,"package_repository_url":24625,"migration_paths":24626,"integration_interfaces":24628},"https:\u002F\u002Faddons.znuny.com",[21229,24627],"Earlier Znuny releases",[2341,4587,5045,1905],{"built_in":24630,"available_via_addon":24632,"unsupported":24633,"unknown":24634},[5640,24382,2341,24631,24525],"Service catalog",[24388],[],[24221],{"deployment_methods":24636,"container_support":6462,"kubernetes_support":13,"monitoring":24637,"backup_documentation_url":24639},[24534,24307,1776],[24638],"System configuration and daemon status checks","https:\u002F\u002Fdoc.znuny.org\u002Fznuny_lts\u002Fadmin\u002Fbackup_restore\u002Findex.html",[24121,24641,24610,24612,24625,15153],"https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002F","Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.","https:\u002F\u002Fdoc.znuny.org","Znuny is the community-driven continuation of the OTRS Community Edition, maintained by Znuny GmbH. It provides a full-featured IT Service Management platform supporting ITIL processes, a powerful Generic Interface for integrations, and an extensive package ecosystem.",2021,{"screenshots":24647},[24648,24652,24656,24660],{"url":24649,"alt_text":24650,"scene":24554,"is_primary":6462,"caption":24651},"\u002Fscreenshots\u002Fznuny\u002Fticket-details.png","Znuny Agentenoberfläche mit Ticket-Detailansicht und Informationsleiste","Ticket-Details (AgentTicketZoom) mit Artikelliste und Seitenleiste. Quelle: Znuny Agent Quickstart.",{"url":24653,"alt_text":24654,"scene":24559,"caption":24655},"\u002Fscreenshots\u002Fznuny\u002Fcustomer-portal.png","Znuny Kundenportal mit der Übersicht Meine Tickets","Kundenportal: Ticketliste mit Statusfiltern. Aufnahme der öffentlichen Znuny-7-Vorschau.",{"url":24657,"alt_text":24658,"scene":4766,"caption":24659},"\u002Fscreenshots\u002Fznuny\u002Fagent-toolbar.png","Znuny Agenten-Toolbar mit Übersichten, Aktionen und Suche","Agenten-Toolbar inklusive Schnellsuche. Quelle: Znuny Agent Quickstart.",{"url":24661,"alt_text":24662,"scene":6452,"caption":24663},"\u002Fscreenshots\u002Fznuny\u002Fticket-action-menu.png","Znuny Ticket-Aktionsmenü in der Agentenoberfläche","Ticket-Aktionsmenü unter dem Ticket-Titel. Quelle: Znuny Agent Quickstart.",{},[24666],{"quote":24667,"role":24668,"context":24669,"source_label":24670,"source_url":24671,"systems":24672},"After logging in with our existing credentials, we recognized the familiar dashboard user interface. Only the large Znuny logo (top right) shows a visual difference compared to the old OTRS CE installation. And most importantly: All our tickets (open and closed) exist, reports are still working and new ticket creation through e-mail works.","Systemadministrator","Infiniroot, Migration von OTRS Community Edition nach Znuny LTS","Infiniroot Blog","https:\u002F\u002Fwww.infiniroot.com\u002Fblog\u002F1272\u002Fhow-we-migrated-from-otrs-community-edition-to-znuny-lts",[6368],"ticketsystems\u002Fznuny",[2766,21931,4025,24242,24321,2746],"RYmDiHYosUdb1pp8rXnqEkYgxqYBARvBurG2dSZ_CjA",1789540946074]