[{"data":1,"prerenderedAt":35},["ShallowReactive",2],{"blog-post-warum-offene-it-sm-verzeichnisse-wichtig-sind-en":3},{"id":4,"title":5,"body":6,"date":25,"description":26,"draft":27,"extension":28,"meta":29,"navigation":30,"path":31,"seo":32,"stem":33,"__hash__":34},"blogEn\u002Fblog\u002Fwarum-offene-it-sm-verzeichnisse-wichtig-sind.md","Why open ITSM directories matter",{"type":7,"value":8,"toc":21},"minimark",[9,18],[10,11,12,13,17],"p",{},"Open-source ticketing systems thrive on extensions: integrations, themes, and utility packages. Without good ",[14,15,16],"strong",{},"discoverability",", both users and developers waste time.",[10,19,20],{},"An open directory pools metadata, compatibility data, and links—without requiring the proprietary store infrastructure of a single vendor. This supports fair comparisons and predictability when planning migrations between systems like Znuny, OTOBO, or Zammad.",{"title":22,"searchDepth":23,"depth":23,"links":24},"",2,[],"2026-04-15","A quick look at why a community-driven plugin directory benefits both teams and vendors.",false,"md",{},true,"\u002Fblog\u002Fwarum-offene-it-sm-verzeichnisse-wichtig-sind",{"title":5,"description":26},"blog\u002Fwarum-offene-it-sm-verzeichnisse-wichtig-sind","ezd9VxclY4jgoSP4GIttXpXkvX_KRwr56q3y1pLzqrE",1787732994648]