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Instead of having to search for each attachment individually in the respective articles, the module provides a central widget in the ticket view that lists all files of the ticket. Agents can preview images and PDF documents directly in the browser, saving time and reducing clutter in local download folders. The bulk download function is particularly efficient, allowing multiple files to be selected and downloaded as a ZIP archive. 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The module is fully compatible with the modern, responsive design of Znuny 7 and OTOBO.",{"systems":6926,"dependencies":6934},[6927,6929,6932],{"system_id":6368,"supported_versions":6928},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":6930},[6884,6885,6886,6931],"11.1",{"system_id":6533,"supported_versions":6933},[6525],[],[6936,6939],{"title":6937,"description":6938},"Mark Article as Unseen","Adds a button in the article menu of the Ticket Zoom view to reset the seen status of an article.",{"title":6940,"description":6941},"Status Reset","The article appears as 'new' or 'unread' again for the current agent after the action.",[],{"screenshots":6944},[],{},"maxence",{"is_free":6460,"payment_models":6948},[],[],[],"en\u002Fpackages\u002Farticleunseen",[],{"package_type":6417,"repository_url":6954,"latest_version":6955,"license":6956},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FArticleUnseen-7.0.0","7.0.0","AGPL-3.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"41QrT60TyK0HlXeALy4QutJ9ACaelGTBqVHxl1t8YxY",{"id":6960,"basic_info":6961,"compatibility":6966,"extension":9,"features":6970,"issues":6971,"media":6972,"meta":6974,"metrics":13,"organization_id":13,"pricing_and_payment":6979,"related_packages":6981,"reviews":6982,"seo_and_faqs":13,"stem":6983,"sysconfig":6984,"technical_details":6985,"ui_configuration":6986,"uuid":13,"__hash__":6987},"packagesEn\u002Fen\u002Fpackages\u002Fauto-response-send-znuny-auto-replies-to-all-email-recipients.json",{"title":6962,"slug":6963,"summary":6964,"categories":6965},"Auto Response – Send Znuny Auto-Replies to All Email Recipients","auto-response-send-znuny-auto-replies-to-all-email-recipients","Extends the auto-response system to cover all recipients of incoming emails.",[2697],{"systems":6967,"dependencies":6969},[6968],{"system_id":6368},[],[],[],{"screenshots":6973},[],{"calls_to_action":6975},[6976],{"type":6398,"text":6977,"url":6978,"is_internal":6401},"Buy Now","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fznuny-auto-replies-to-all-email-recipients",{"is_free":6401,"payment_models":6980},[],[],[],"en\u002Fpackages\u002Fauto-response-send-znuny-auto-replies-to-all-email-recipients",[],{"package_type":6450,"repository_url":6978},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"MZ36IV_gRqKE27ndxSUCqU68SoYWX0J9zuF37Fc8J8U",{"id":6989,"basic_info":6990,"compatibility":6996,"extension":9,"features":7001,"issues":7011,"media":7012,"meta":7014,"metrics":13,"organization_id":7015,"pricing_and_payment":7016,"related_packages":7018,"reviews":7020,"seo_and_faqs":13,"stem":7021,"sysconfig":7022,"technical_details":7023,"ui_configuration":7025,"uuid":13,"__hash__":7026},"packagesEn\u002Fen\u002Fpackages\u002Fbotpress-rocketchat-actions.json",{"title":6991,"slug":6992,"summary":6993,"categories":6994,"full_description":6995},"Botpress Rocket.Chat Actions (LigeroSmart)","botpress-rocketchat-actions","Custom Botpress actions to manage Rocket.Chat Omnichannel conversations within LigeroSmart environments.",[636,4657,3709,834,815,527],"This package contains a collection of JavaScript actions for Botpress v12, specifically designed to integrate with the Rocket.Chat Omnichannel API. These actions are an integral part of the chat automation strategy for the LigeroSmart ITSM system. 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By using a specific URL, a single widget can be rendered without the surrounding OTRS\u002FZnuny interface (navigation, sidebar, etc.). This is particularly useful for embedding specific ticket statistics or overviews into external portals, corporate intranets, or dedicated wallboard displays. The widgets maintain their full functionality and refresh rates.",{"systems":7084,"dependencies":7090},[7085,7088],{"system_id":6533,"supported_versions":7086},[7087,6370],"5.0.x",{"system_id":6368,"supported_versions":7089},[6370,6371,6372,6373,6374,6574],[],[7092,7095,7098],{"title":7093,"description":7094},"Standalone Widget Rendering","Render any dashboard element as a standalone full-page view.",{"title":7096,"description":7097},"External Integration","Simplifies embedding OTRS\u002FZnuny data into iFrames or external portals.",{"title":7099,"description":7100},"Reduced Overhead","Renders only the widget content without the standard ticket system navigation.",[7102],{"source":6450,"source_url":7103,"items":7104},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FCallDashboardElement",[7105],{"title":7106,"url":7103},"OPAR Package Comments",{"screenshots":7108},[],{},"perlsrvde",{"is_free":6460,"payment_models":7112},[],[],[],"en\u002Fpackages\u002Fcalldashboardelement",[7117],{"name":7118,"system_id":6368,"description":7119},"Frontend::Module###AgentDashboardElement","Frontend module registration for the dashboard element view.",{"package_type":6417,"repository_url":7103,"latest_version":6559,"license":6956},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"KQnxRYMohlUy14nJkHn1jPixHdUaUgqjyQNYubTBd-M",{"id":7124,"basic_info":7125,"compatibility":7131,"extension":9,"features":7138,"issues":7148,"media":7149,"meta":7151,"metrics":13,"organization_id":6547,"pricing_and_payment":7152,"related_packages":7154,"reviews":7155,"seo_and_faqs":13,"stem":7156,"sysconfig":7157,"technical_details":7158,"ui_configuration":7162,"uuid":13,"__hash__":7163},"packagesEn\u002Fen\u002Fpackages\u002Fchangecustomerrecipienttype.json",{"title":7126,"slug":7127,"summary":7128,"categories":7129,"full_description":7130},"ChangeCustomerRecipientType","changecustomerrecipienttype","Adds buttons to easily move recipients between To, Cc, and Bcc fields.",[4487,5471,5710,5995,1111,5936],"This extension enhances the ticket communication interface (Compose, Reply, Forward) by adding small buttons next to each recipient. Users can click these buttons to move a recipient from the 'To' field to 'Cc' or 'Bcc' and vice versa, without having to delete and re-type the address. This significantly speeds up the process of adjusting recipient lists during ticket processing. The extension is compatible with OTRS 6.0 and Znuny (up to version 6.5).",{"systems":7132,"dependencies":7137},[7133,7135],{"system_id":6368,"supported_versions":7134},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":7136},[6370],[],[7139,7142,7145],{"title":7140,"description":7141},"Move to To","Allows moving a recipient to the 'To' field with a single click.",{"title":7143,"description":7144},"Move to Cc","Allows moving a recipient to the 'Cc' field (Carbon Copy).",{"title":7146,"description":7147},"Move to Bcc","Allows moving a recipient to the 'Bcc' field (Blind Carbon Copy).",[],{"screenshots":7150},[],{},{"is_free":6460,"payment_models":7153},[],[],[],"en\u002Fpackages\u002Fchangecustomerrecipienttype",[],{"package_type":6417,"repository_url":7159,"latest_version":7160,"license":7161},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-ChangeCustomerRecipientType","6.0.4","Artistic License 2.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"X8maJJBcN_3IaY0hVJCQ7iPvwnyD5PPc3NF8nsIfaDk",{"id":7165,"basic_info":7166,"compatibility":7172,"extension":9,"features":7176,"issues":7185,"media":7193,"meta":7195,"metrics":13,"organization_id":7196,"pricing_and_payment":7197,"related_packages":7199,"reviews":7200,"seo_and_faqs":13,"stem":7201,"sysconfig":7202,"technical_details":7203,"ui_configuration":7206,"uuid":13,"__hash__":7207},"packagesEn\u002Fen\u002Fpackages\u002Fcheckzammad.json",{"title":7167,"slug":7168,"summary":7169,"categories":7170,"full_description":7171},"check_zammad","checkzammad","Nagios\u002FIcinga plugin to monitor Zammad health status via API.",[3390,3495,2568,274,4065],"check_zammad is a PHP-based monitoring plugin for Nagios, Icinga, and compatible systems. It is designed to automatically monitor the health status of a Zammad instance. The script queries the `\u002Fapi\u002Fv1\u002Fmonitoring\u002Fhealth_check` API endpoint and evaluates the results to ensure that critical background processes, such as the scheduler and workers, are running correctly. Authentication requires an API token with appropriate permissions.",{"systems":7173,"dependencies":7175},[7174],{"system_id":6659},[],[7177,7179,7182],{"title":302,"description":7178},"Queries the native Zammad monitoring endpoint (\u002Fapi\u002Fv1\u002Fmonitoring\u002Fhealth_check).",{"title":7180,"description":7181},"Nagios Compatible","Returns standardized exit codes (0, 1, 2, 3) for Nagios, Icinga, and other compatible systems.",{"title":7183,"description":7184},"Detailed Status","Monitors background workers, scheduler, and other internal Zammad components.",[7186],{"source":6828,"source_url":7187,"items":7188},"https:\u002F\u002Fgithub.com\u002Ft3easy\u002Fcheck_zammad\u002Fissues",[7189],{"title":7190,"url":7191,"state":7192,"number":6165},"Add support for performance data","https:\u002F\u002Fgithub.com\u002Ft3easy\u002Fcheck_zammad\u002Fissues\u002F1","closed",{"screenshots":7194},[],{},"t3easy",{"is_free":6460,"payment_models":7198},[],[],[],"en\u002Fpackages\u002Fcheckzammad",[],{"package_type":6450,"repository_url":7204,"latest_version":7205,"license":6485},"https:\u002F\u002Fgithub.com\u002Ft3easy\u002Fcheck_zammad","1.1.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"lpEgqugjmrz6qP4vJVDxj8nMQV1wo54MKsOBU11t9IA",{"id":7209,"basic_info":7210,"compatibility":7216,"extension":9,"features":7221,"issues":7233,"media":7234,"meta":7236,"metrics":13,"organization_id":6368,"pricing_and_payment":7237,"related_packages":7239,"reviews":7240,"seo_and_faqs":13,"stem":7241,"sysconfig":7242,"technical_details":7243,"ui_configuration":7246,"uuid":13,"__hash__":7247},"packagesEn\u002Fen\u002Fpackages\u002Fcheckznuny.json",{"title":7211,"slug":7212,"summary":7213,"categories":7214,"full_description":7215},"check_znuny","checkznuny","Icinga2\u002FNagios plugin for monitoring Znuny via its HealthStatus webservice.",[3390,2577,3495,873,4339,2481],"This Python-based monitoring plugin integrates Znuny with Icinga2, Nagios, and other monitoring solutions. It utilizes the Znuny HealthStatus API to provide real-time insights into the system's operational state, including database health, mail queue status, and configuration consistency. It helps administrators detect issues before they impact users. Note: Requires the 'Znuny-HealthStatus' add-on to be installed and configured on the Znuny server.",{"systems":7217,"dependencies":7220},[7218],{"system_id":6368,"supported_versions":7219},[6525,6526,6527,6528,6529,6530,6531,6881],[],[7222,7225,7228,7231],{"title":7223,"description":7224},"HealthStatus API Integration","Queries the Znuny GenericInterface to retrieve detailed system metrics.",{"title":7226,"description":7227},"Mail Queue Monitoring","Alerts on stuck or overflowing mail queues.",{"title":7229,"description":7230},"Database Health Check","Verifies connectivity and status of the backend database.",{"title":7180,"description":7232},"Returns standard exit codes (OK, Warning, Critical, Unknown) for Icinga2, Nagios, and Checkmk.",[],{"screenshots":7235},[],{},{"is_free":6460,"payment_models":7238},[],[],[],"en\u002Fpackages\u002Fcheckznuny",[],{"package_type":6450,"repository_url":7244,"license":7245},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fcheck_znuny","GPL-3.0-or-later",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"VLXJBvH8Tvp8zAu4SWsNSCpPugWzMNxArhsO7OL2wk8",{"id":7249,"basic_info":7250,"compatibility":7256,"extension":9,"features":7263,"issues":7272,"media":7273,"meta":7275,"metrics":13,"organization_id":13,"pricing_and_payment":7276,"related_packages":7278,"reviews":7280,"seo_and_faqs":13,"stem":7281,"sysconfig":7282,"technical_details":7283,"ui_configuration":7287,"uuid":13,"__hash__":7288},"packagesEn\u002Fen\u002Fpackages\u002Fclaia-zammad.json",{"title":7251,"slug":7252,"summary":7253,"categories":7254,"full_description":7255},"CLAIA Zammad Extensions","claia-zammad","Python-based extensions for integrating CLAIA AI agents with Zammad.",[203,527,4339,6263,3083,214,2697],"CLAIA Zammad Extensions is a Python package that provides integration capabilities between Zammad and the CLAIA AI agent framework. It allows for automated ticket processing, AI-driven responses, and enhanced interaction within the Zammad helpdesk environment using the Zammad API. The extension aims to increase support team efficiency through intelligent automation.",{"systems":7257,"dependencies":7262},[7258],{"system_id":6659,"supported_versions":7259},[7260,7261],"6.x","7.x",[],[7264,7267,7270],{"title":7265,"description":7266},"AI Ticket Processing","Automates the analysis and categorization of incoming Zammad tickets using AI.",{"title":7268,"description":7269},"Response Suggestions","Generates AI-based draft responses for support agents to speed up processing.",{"title":302,"description":7271},"Seamlessly connects with Zammad's REST API for bidirectional data exchange.",[],{"screenshots":7274},[],{},{"is_free":6460,"payment_models":7277},[],[7279],"zammadoo",[],"en\u002Fpackages\u002Fclaia-zammad",[],{"package_type":7284,"repository_url":7285,"latest_version":7286,"license":6684},"pip","https:\u002F\u002Fpypi.org\u002Fproject\u002Fclaia-zammad\u002F","0.1.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"0BMc8KEuQQ0l-vxDF3UnaaII_I542q-xj4Tq1fcbfCg",{"id":7290,"basic_info":7291,"compatibility":7297,"extension":9,"features":7305,"issues":7318,"media":7319,"meta":7321,"metrics":13,"organization_id":7322,"pricing_and_payment":7323,"related_packages":7325,"reviews":7326,"seo_and_faqs":13,"stem":7327,"sysconfig":7328,"technical_details":7338,"ui_configuration":7341,"uuid":13,"__hash__":7342},"packagesEn\u002Fen\u002Fpackages\u002Fclarind-helpdesk.json",{"title":7292,"slug":7293,"summary":7294,"categories":7295,"full_description":7296},"CLARIN-D Helpdesk OTRS Extension","clarind-helpdesk","A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP API, a PHP form, and R statistics.",[913,5056,4065,4437,1537,2697,4548,93],"This repository contains the customizations used by the CLARIN-D helpdesk. It includes an OTRS extension that provides a SOAP interface for external ticket creation, a standalone PHP support form that integrates with this API, and R scripts for advanced statistical analysis of helpdesk data. It also includes custom authentication modules for OTRS. The components are modular, allowing the API or the statistics scripts to be used independently in OTRS-based environments (including Znuny).",{"systems":7298,"dependencies":7304},[7299,7302],{"system_id":6533,"supported_versions":7300},[7301,7260],"5.x",{"system_id":6368,"supported_versions":7303},[7260,7261],[],[7306,7309,7312,7315],{"title":7307,"description":7308},"SOAP Web API","Provides a SOAP interface for external ticket creation and user management.",{"title":7310,"description":7311},"PHP Support Form","A standalone PHP-based form that creates tickets directly in OTRS via the SOAP API.",{"title":7313,"description":7314},"R-based Statistics","Collection of R scripts for generating advanced statistical reports from the OTRS database.",{"title":7316,"description":7317},"Custom OTRS Modules","Special OTRS modules for web user authentication and configuration files.",[],{"screenshots":7320},[],{},"hzsk",{"is_free":6460,"payment_models":7324},[],[],[],"en\u002Fpackages\u002Fclarind-helpdesk",[7329,7332,7335],{"name":7330,"system_id":6368,"description":7331},"CLARIN::WebUser::Secret","Shared secret for authentication against the SOAP interface.",{"name":7333,"system_id":6368,"description":7334},"CLARIN::WebUser::ValidIPs","List of IP addresses allowed to access the SOAP interface.",{"name":7336,"system_id":6368,"description":7337},"CLARIN::WebUser::ValidUsers","List of usernames authorized for the SOAP interface.",{"package_type":6450,"repository_url":7339,"license":6485,"latest_version":7340},"https:\u002F\u002Fgithub.com\u002Fhzsk\u002Fclarind-helpdesk","2021-02-15",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"oKq0W1Uv__wbUcxUfN-43EIOZpGeLxSU6FGtqSrEAME",{"id":7344,"basic_info":7345,"compatibility":7351,"extension":9,"features":7355,"issues":7369,"media":7370,"meta":7372,"metrics":13,"organization_id":7373,"pricing_and_payment":7374,"related_packages":7376,"reviews":7377,"seo_and_faqs":13,"stem":7378,"sysconfig":7379,"technical_details":7380,"ui_configuration":7383,"uuid":13,"__hash__":7384},"packagesEn\u002Fen\u002Fpackages\u002Fcodebar-aglaravel-zammad.json",{"title":7346,"slug":7347,"summary":7348,"categories":7349,"full_description":7350},"Laravel Zammad","codebar-aglaravel-zammad","A Laravel wrapper for the Zammad REST API to interact with tickets, users, and organizations.",[2936,284,4756,4065,1151,4598,2697],"This package provides a fluent and expressive interface for interacting with the Zammad REST API in Laravel applications. It is designed to give developers a quick start to communicate with Zammad without worrying about the underlying HTTP request details. The package supports the most common endpoints for tickets, users, organizations, groups, and roles. It is compatible with modern PHP and Laravel versions and utilizes Zammad's token-based authentication.",{"systems":7352,"dependencies":7354},[7353],{"system_id":6659},[],[7356,7358,7360,7363,7366],{"title":5510,"description":7357},"Allows listing, searching, showing, creating, and updating tickets via the Zammad API.",{"title":5945,"description":7359},"Manage users, including searching by email and retrieving the currently authenticated user.",{"title":7361,"description":7362},"Organization & Group Management","Supports operations for organizations, groups, and roles within Zammad.",{"title":7364,"description":7365},"Tag Support","Easy integration of Zammad tags into Laravel workflows.",{"title":7367,"description":7368},"Pagination & Search","Supports pagination and limiting search results for efficient data handling.",[],{"screenshots":7371},[],{},"codebar-ag",{"is_free":6460,"payment_models":7375},[],[],[],"en\u002Fpackages\u002Fcodebar-aglaravel-zammad",[],{"package_type":6450,"repository_url":7381,"latest_version":7382,"license":6684},"https:\u002F\u002Fgithub.com\u002Fcodebar-ag\u002Flaravel-zammad","12.0.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ci_dxzD0_zOsDc6yCgB3WDjyWYXROroR3eG6p50xsUY",{"id":7386,"basic_info":7387,"compatibility":7391,"extension":9,"features":7394,"issues":7395,"media":7396,"meta":7398,"metrics":13,"organization_id":13,"pricing_and_payment":7399,"related_packages":7401,"reviews":7402,"seo_and_faqs":13,"stem":7403,"sysconfig":7404,"technical_details":7405,"ui_configuration":7407,"uuid":13,"__hash__":7408},"packagesEn\u002Fen\u002Fpackages\u002Fcontainer-freescout.json",{"title":7388,"slug":7388,"summary":7389,"categories":7390},"container-freescout","Containerized web based help desk and shared inbox.",[2697],{"systems":7392,"dependencies":7393},[],[],[],[],{"screenshots":7397},[],{},{"is_free":6460,"payment_models":7400},[],[],[],"en\u002Fpackages\u002Fcontainer-freescout",[],{"package_type":6450,"repository_url":7406},"https:\u002F\u002Fgithub.com\u002Fnfrastack\u002Fcontainer-freescout",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"2ZMj39cYcbKxzi3IM3fXhBLBTtH64T_PYAhtWtxCjxs",{"id":7410,"basic_info":7411,"compatibility":7417,"extension":9,"features":7422,"issues":7437,"media":7443,"meta":7445,"metrics":13,"organization_id":7446,"pricing_and_payment":7447,"related_packages":7449,"reviews":7450,"seo_and_faqs":13,"stem":7451,"sysconfig":7452,"technical_details":7453,"ui_configuration":7456,"uuid":13,"__hash__":7457},"packagesEn\u002Fen\u002Fpackages\u002Fcontao-zammad-nc-api-bundle.json",{"title":7412,"slug":7413,"summary":7414,"categories":7415,"full_description":7416},"Contao Zammad Notification Center API Bundle","contao-zammad-nc-api-bundle","A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.",[1260,3592,303,2222,2697],"This bundle provides a Zammad gateway for the Contao Notification Center. It allows website operators to send form data directly to a Zammad instance as new tickets. If a contact does not exist in Zammad, it is automatically created. The extension supports mapping form fields to Zammad ticket attributes and the transmission of attachments. Configuration is handled easily via the Contao backend, where the Zammad instance URL and API token are stored.",{"systems":7418,"dependencies":7421},[7419],{"system_id":6659,"supported_versions":7420},[7301,7260,7261],[],[7423,7426,7429,7432,7435],{"title":7424,"description":7425},"Zammad API Gateway","Provides a dedicated Zammad API gateway for the Contao Notification Center.",{"title":7427,"description":7428},"Automatic Ticket Creation","Enables automatic creation of Zammad tickets directly from Contao web forms.",{"title":7430,"description":7431},"Contact Synchronization","Automatically creates new contacts in Zammad if the sender does not exist yet.",{"title":7433,"description":7434},"Field Mapping","Supports mapping of form fields to specific Zammad ticket attributes.",{"title":6893,"description":7436},"Allows sending file attachments from forms directly into the Zammad ticket.",[7438],{"source":6828,"source_url":7439,"items":7440},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy\u002Fcontao-zammad-nc-api-bundle\u002Fissues",[7441],{"title":7442,"url":7439},"GitHub Issue Tracker",{"screenshots":7444},[],{},"contaoacademy",{"is_free":6460,"payment_models":7448},[],[],[],"en\u002Fpackages\u002Fcontao-zammad-nc-api-bundle",[],{"package_type":6450,"repository_url":7454,"latest_version":7455,"license":6684},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy\u002Fcontao-zammad-nc-api-bundle","1.1.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Yiw-R4Oz7iDZVpN2bhb3CyY7ApYzNNqh49zyJqQp-zI",{"id":7459,"basic_info":7460,"compatibility":7464,"extension":9,"features":7471,"issues":7483,"media":7488,"meta":7490,"metrics":13,"organization_id":7446,"pricing_and_payment":7491,"related_packages":7493,"reviews":7494,"seo_and_faqs":13,"stem":7495,"sysconfig":7496,"technical_details":7497,"ui_configuration":7500,"uuid":13,"__hash__":7501},"packagesEn\u002Fen\u002Fpackages\u002Fcontaoacademycontao-zammad-nc-api-bundle.json",{"title":7412,"slug":7461,"summary":7414,"categories":7462,"full_description":7463},"contaoacademycontao-zammad-nc-api-bundle",[1260,3592,303,5641,1051,2697],"This bundle provides a specialized gateway for the Contao Notification Center to interact with the Zammad REST API. It allows developers and site administrators to map Contao form submissions directly to Zammad ticket attributes. If a user (contact) does not exist in Zammad, the bundle can automatically create the contact record before generating the ticket. It supports custom field mapping and secure authentication via API tokens. Compatible with Contao 4.9+ and Contao 5.x.",{"systems":7465,"dependencies":7470},[7466],{"system_id":6659,"supported_versions":7467},[7468,7469,7301,7260],"3.x","4.x",[],[7472,7474,7477,7480],{"title":5480,"description":7473},"Automatically generate Zammad tickets from any Contao form using the Notification Center.",{"title":7475,"description":7476},"Contact Auto-Creation","Automatically creates missing contacts in Zammad based on form data.",{"title":7478,"description":7479},"Flexible Mapping","Map form tokens to Zammad ticket fields like subject, body, priority, and state.",{"title":7481,"description":7482},"API Token Auth","Secure connection to Zammad instances using Personal Access Tokens.",[7484],{"source":6828,"source_url":7485,"items":7486},"https:\u002F\u002Fgithub.com\u002Fcontao-academy\u002Fcontao-zammad-nc-api-bundle\u002Fissues",[7487],{"title":7442,"url":7485,"state":6833},{"screenshots":7489},[],{},{"is_free":6460,"payment_models":7492},[],[],[],"en\u002Fpackages\u002Fcontaoacademycontao-zammad-nc-api-bundle",[],{"package_type":6450,"repository_url":7498,"latest_version":7499,"license":6684},"https:\u002F\u002Fgithub.com\u002Fcontao-academy\u002Fcontao-zammad-nc-api-bundle","3.1.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"7FGmB7UWT9iRSoUyuAd9l1FvJsrgF7iTenuS5xVnMKY",{"id":7503,"basic_info":7504,"compatibility":7510,"extension":9,"features":7517,"issues":7524,"media":7531,"meta":7533,"metrics":13,"organization_id":6547,"pricing_and_payment":7534,"related_packages":7536,"reviews":7537,"seo_and_faqs":13,"stem":7538,"sysconfig":7539,"technical_details":7548,"ui_configuration":7551,"uuid":13,"__hash__":7552},"packagesEn\u002Fen\u002Fpackages\u002Fcopyticketnumbertoclipboard.json",{"title":7505,"slug":7506,"summary":7507,"categories":7508,"full_description":7509},"CopyTicketNumberToClipboard","copyticketnumbertoclipboard","Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.",[962,5995,5551,1886,5936,4262],"This add-on enhances the ticket zoom view by adding a small icon next to the ticket number. Clicking this icon copies the ticket number directly to the user's clipboard. This facilitates quick sharing of ticket numbers or documentation in external applications, improving the daily workflow efficiency for agents.",{"systems":7511,"dependencies":7516},[7512,7514],{"system_id":6368,"supported_versions":7513},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":7515},[7087,6370],[],[7518,7521],{"title":7519,"description":7520},"One-click Copy","Allows for instant copying of the ticket number with a single click, eliminating the need for manual text selection.",{"title":7522,"description":7523},"FontAwesome Support","Uses standard FontAwesome icons that can be customized via the system configuration.",[7525],{"source":6828,"source_url":7526,"items":7527},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-CopyTicketNumberToClipboard\u002Fissues",[7528],{"title":7529,"url":7530,"state":6833},"Doesn't work in Znuny 7.0.1","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-CopyTicketNumberToClipboard\u002Fissues\u002F10",{"screenshots":7532},[],{},{"is_free":6460,"payment_models":7535},[],[],[],"en\u002Fpackages\u002Fcopyticketnumbertoclipboard",[7540,7544],{"name":7541,"system_id":6368,"description":7542,"default":7543},"CopyTicketNumberToClipboard###Icon","Defines the icon used for copying the ticket number.","fa-copy",{"name":7545,"system_id":6368,"description":7546,"default":7547},"CopyTicketNumberToClipboard###CSSClass","CSS class for the copy icon.","CopyTicketNumber",{"package_type":6417,"repository_url":7549,"latest_version":7550,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-CopyTicketNumberToClipboard","6.0.2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"HEMeuGXIisDBmfSc2GhFYJLrP2hp9dqDu0-Taac9YGY",{"id":7554,"basic_info":7555,"compatibility":7561,"extension":9,"features":7566,"issues":7576,"media":7583,"meta":7585,"metrics":13,"organization_id":7586,"pricing_and_payment":7587,"related_packages":7589,"reviews":7590,"seo_and_faqs":13,"stem":7591,"sysconfig":7592,"technical_details":7600,"ui_configuration":7603,"uuid":13,"__hash__":7604},"packagesEn\u002Fen\u002Fpackages\u002Fcustomermultitenancy.json",{"title":7556,"slug":7557,"summary":7558,"categories":7559,"full_description":7560},"Customer Multi Tenancy","customermultitenancy","Enables the assignment of customer users to multiple customer companies in OTOBO.",[3429,1487,1407,4045,5946,1447],"By default, OTOBO associates a customer user with a single customer company. The Customer Multi Tenancy extension overcomes this limitation by allowing a many-to-many relationship. This is particularly useful for service providers who support customers working for multiple organizations or for users who need to oversee tickets from different departments or subsidiaries. The extension integrates seamlessly into the existing customer management interface and the customer portal.",{"systems":7562,"dependencies":7565},[7563],{"system_id":6432,"supported_versions":7564},[6809,6699,6700],[],[7567,7570,7573],{"title":7568,"description":7569},"Multi-Company Mapping","Link a single customer user to any number of customer companies instead of just one.",{"title":7571,"description":7572},"Enhanced Ticket Visibility","Customers can view and manage tickets from all assigned companies within the customer portal.",{"title":7574,"description":7575},"Search Integration","Enhanced search capabilities to identify users across multiple company contexts.",[7577],{"source":6828,"source_url":7578,"items":7579},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fcustomermultitenancy\u002Fissues",[7580],{"title":7581,"url":7582,"state":7192},"Fix: CustomerUserSearchListLimit was not used in all places","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fcustomermultitenancy\u002Fpull\u002F11",{"screenshots":7584},[],{},"rotheross",{"is_free":6460,"payment_models":7588},[],[6432],[],"en\u002Fpackages\u002Fcustomermultitenancy",[7593,7597],{"name":7594,"system_id":6432,"description":7595,"default":7596},"CustomerMultiTenancy::CustomerUserSearchListLimit","Maximum number of customer users displayed in the search.","250",{"name":7598,"system_id":6432,"description":7599,"default":7596},"CustomerMultiTenancy::CustomerCompanySearchListLimit","Maximum number of customer companies displayed in the search.",{"package_type":6417,"repository_url":7601,"latest_version":7602,"license":7245},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fcustomermultitenancy","11.0.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"7M9y9HO48TIs_lCsynsJ_Yt2UZ2kM4uyOgsdD0jr4po",{"id":7606,"basic_info":7607,"compatibility":7613,"extension":9,"features":7622,"issues":7631,"media":7638,"meta":7640,"metrics":13,"organization_id":6547,"pricing_and_payment":7641,"related_packages":7643,"reviews":7644,"seo_and_faqs":13,"stem":7645,"sysconfig":7646,"technical_details":7656,"ui_configuration":7658,"uuid":13,"__hash__":7659},"packagesEn\u002Fen\u002Fpackages\u002Fcustomerselfregistrationcreateticket.json",{"title":7608,"slug":7609,"summary":7610,"categories":7611,"full_description":7612},"CustomerSelfRegistrationCreateTicket","customerselfregistrationcreateticket","Automatically creates a ticket when a new customer user registers.",[1467,527,5481,3739,6164,1447],"This add-on for OTRS and Znuny automates the customer registration process by creating a ticket immediately when a new customer user signs up via the customer interface. This ensures that the service team is promptly informed about new users and can track necessary onboarding steps (such as verifying permissions or assigning company IDs) directly within the ticket system. 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By mapping customer attributes (like a 'status' field or 'payment_balance') to specific messages, agents are immediately notified about important customer contexts, such as credit blocks, VIP status, or technical requirements, directly within the ticket creation and zoom views. This enhances service quality and prevents mistakes when handling critical customer requests.",{"systems":7669,"dependencies":7674},[7670,7672],{"system_id":6368,"supported_versions":7671},[6370,6574,6376],{"system_id":6533,"supported_versions":7673},[6370],[],[7676,7679,7682],{"title":7677,"description":7678},"Customer-based Alerts","Allows defining conditions based on customer data fields to trigger warnings or errors.",{"title":7680,"description":7681},"Ticket Screen Integration","Displays warning and error messages prominently in the Ticket Zoom view and during ticket creation.",{"title":7683,"description":7684},"Flexible Configuration","Extensive configuration options via SysConfig to customize messages and conditions.",[7686],{"source":6828,"source_url":7687,"items":7688},"https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-CustomerWarnAndErr\u002Fissues",[7689],{"title":7690,"url":7691,"state":7192},"Compatibility with OTRS 6 \u002F Znuny","https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-CustomerWarnAndErr\u002Fissues\u002F1",{"screenshots":7693},[],{},{"is_free":6460,"payment_models":7696},[],[],[],"en\u002Fpackages\u002Fcustomerwarnanderr",[7701,7704],{"name":7702,"system_id":6368,"description":7703},"CustomerWarnAndErr###Mapping","Defines the mapping of customer data fields to warning or error messages.",{"name":7705,"system_id":6368,"description":7706},"CustomerWarnAndErr###ShowIn","Defines in which views (e.g., AgentTicketPhone, AgentTicketZoom) the messages should be displayed.",{"package_type":6417,"repository_url":7708,"latest_version":7160,"license":6956},"https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-CustomerWarnAndErr",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"NONjoXVIsba6ImUOyad4ZKcit7aSexOCxYaSMLwpqCA",{"id":7712,"basic_info":7713,"compatibility":7719,"extension":9,"features":7728,"issues":7737,"media":7742,"meta":7744,"metrics":13,"organization_id":13,"pricing_and_payment":7745,"related_packages":7747,"reviews":7748,"seo_and_faqs":13,"stem":7749,"sysconfig":7750,"technical_details":7751,"ui_configuration":7755,"uuid":13,"__hash__":7756},"packagesEn\u002Fen\u002Fpackages\u002Fcustomwebotrs-web-service-client.json",{"title":7714,"slug":7715,"summary":7716,"categories":7717,"full_description":7718},"OTRS Web Service Client for PHP","customwebotrs-web-service-client","A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.",[4065,284,2342,5046,4588,2697],"This library provides a structured way to communicate with OTRS, Znuny, or OTOBO via their Generic Interface. It abstracts the SOAP and REST communication, allowing developers to perform operations like TicketCreate, TicketUpdate, and TicketSearch using PHP objects. It is designed to be integrated into PHP-based applications (e.g., e-commerce systems, CRMs) to automate ticket management. The library is installable via Composer and provides an object-oriented API for accessing ITSM data.",{"systems":7720,"dependencies":7727},[7721,7723,7725],{"system_id":6368,"supported_versions":7722},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":7724},[6884,6885,6886],{"system_id":6533,"supported_versions":7726},[6878,6525],[],[7729,7732,7734],{"title":7730,"description":7731},"SOAP and REST Support","Supports both SOAP and REST protocols provided by the Generic Interface.",{"title":5510,"description":7733},"Enables ticket creation, updates, and searches using PHP objects.",{"title":7735,"description":7736},"Generic Interface Compatibility","Fully compatible with the Generic Interface of OTRS, Znuny, and OTOBO.",[7738],{"source":6828,"source_url":7739,"items":7740},"https:\u002F\u002Fgithub.com\u002Fcustomweb\u002Fotrs-web-service-client\u002Fissues",[7741],{"title":7442,"url":7739},{"screenshots":7743},[],{},{"is_free":6460,"payment_models":7746},[],[],[],"en\u002Fpackages\u002Fcustomwebotrs-web-service-client",[],{"package_type":6450,"repository_url":7752,"latest_version":7753,"license":7754},"https:\u002F\u002Fgithub.com\u002Fcustomweb\u002Fotrs-web-service-client","1.0.15","Apache-2.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"IhJtwtQUEslVFn6KHAh7COuQpzIHecFQsQMWn-QvoBc",{"id":7758,"basic_info":7759,"compatibility":7765,"extension":9,"features":7772,"issues":7779,"media":7780,"meta":7782,"metrics":13,"organization_id":13,"pricing_and_payment":7783,"related_packages":7785,"reviews":7786,"seo_and_faqs":13,"stem":7787,"sysconfig":7788,"technical_details":7796,"ui_configuration":7798,"uuid":13,"__hash__":7799},"packagesEn\u002Fen\u002Fpackages\u002Fdashboardmyaccountedtimes.json",{"title":7760,"slug":7761,"summary":7762,"categories":7763,"full_description":7764},"DashboardMyAccountedTimes","dashboardmyaccountedtimes","Dashboard widget to get an overview of accounted times for the agent.",[1547,5681,6135,153,4548,755],"The DashboardMyAccountedTimes package extends the agent dashboard with a useful widget for time tracking. It provides a quick overview of all time units that the respective agent has recorded across various tickets within a defined period (defaulting to the last 7 days). This helps agents keep track of their daily or weekly work performance directly on the dashboard without having to access separate reports. Configuration is easily handled via the System Configuration (SysConfig).",{"systems":7766,"dependencies":7771},[7767,7769],{"system_id":6533,"supported_versions":7768},[6525],{"system_id":6368,"supported_versions":7770},[6525,6526,6527,6528,6529,6530],[],[7773,7776],{"title":7774,"description":7775},"Dashboard Widget","Adds a widget to the agent dashboard that summarizes the time units accounted by the currently logged-in agent.",{"title":7777,"description":7778},"Configurable Timeframe","Allows configuration of the timeframe (e.g., the last X days) for which the times should be displayed.",[],{"screenshots":7781},[],{},{"is_free":6460,"payment_models":7784},[],[],[],"en\u002Fpackages\u002Fdashboardmyaccountedtimes",[7789,7792],{"name":7790,"system_id":6368,"description":7791,"default":6612},"DashboardBackend###0260-DashboardMyAccountedTimes","Enables or disables the dashboard widget for accounted times.",{"name":7793,"system_id":6368,"description":7794,"default":7795},"DashboardMyAccountedTimes###ShowLastXDays","Defines the number of days for which the accounted times should be displayed in the widget.","7",{"package_type":6417,"repository_url":7797,"latest_version":7550,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DashboardMyAccountedTimes",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"_UVSDQVOa2h4ZSI4bnIVkBPREQQ2jWv9S4bECJnUQ10",{"id":7801,"basic_info":7802,"compatibility":7808,"extension":9,"features":7817,"issues":7827,"media":7828,"meta":7830,"metrics":13,"organization_id":6547,"pricing_and_payment":7831,"related_packages":7833,"reviews":7835,"seo_and_faqs":13,"stem":7836,"sysconfig":7837,"technical_details":7845,"ui_configuration":7848,"uuid":13,"__hash__":7849},"packagesEn\u002Fen\u002Fpackages\u002Fdashboardmylastchangedtickets.json",{"title":7803,"slug":7804,"summary":7805,"categories":7806,"full_description":7807},"DashboardMyLastChangedTickets","dashboardmylastchangedtickets","Dashboard widget to get a list of tickets I worked on.",[1547,123,4262,5936],"This package adds a new widget to the dashboard that displays the most recent tickets modified by the currently logged-in agent. This is particularly useful for quickly returning to active cases after breaks or the next day without having to search manually. Due to its popularity, the module has been integrated directly into the core of newer versions of Znuny (from 6.4.4) and OTOBO (from 10.1).",{"systems":7809,"dependencies":7816},[7810,7812,7814],{"system_id":6368,"supported_versions":7811},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":7813},[7087,6370],{"system_id":6432,"supported_versions":7815},[6809,6699],[],[7818,7821,7824],{"title":7819,"description":7820},"Recently Changed Tickets","Displays a list of tickets that the agent has recently modified.",{"title":7822,"description":7823},"Configurable Limit","The number of displayed tickets can be adjusted via SysConfig.",{"title":7825,"description":7826},"Productivity Boost","Allows for quickly resuming work on recent cases directly from the dashboard.",[],{"screenshots":7829},[],{},{"is_free":6460,"payment_models":7832},[],[7834],"dashboardmytickets",[],"en\u002Fpackages\u002Fdashboardmylastchangedtickets",[7838,7841],{"name":7839,"system_id":6368,"description":7840,"default":6612},"DashboardBackend###0270-DashboardMyLastChangedTickets","Enables or disables the dashboard widget.",{"name":7842,"system_id":6368,"description":7843,"default":7844},"DashboardMyLastChangedTickets###Limit","Maximum number of tickets displayed in the widget.","10",{"package_type":6417,"repository_url":7846,"latest_version":7847,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DashboardMyLastChangedTickets","6.0.5",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"gJgQmT0E1j1EKPLpAB-HA7uXR8c3cAvkLtPXGhaspIo",{"id":7851,"basic_info":7852,"compatibility":7857,"extension":9,"features":7864,"issues":7871,"media":7872,"meta":7874,"metrics":13,"organization_id":6547,"pricing_and_payment":7875,"related_packages":7877,"reviews":7878,"seo_and_faqs":13,"stem":7879,"sysconfig":7880,"technical_details":7884,"ui_configuration":7886,"uuid":13,"__hash__":7887},"packagesEn\u002Fen\u002Fpackages\u002Fdashboardmytickets.json",{"title":7853,"slug":7834,"summary":7854,"categories":7855,"full_description":7856},"DashboardMyTickets","A dashboard widget that displays all tickets where the current agent is the owner or responsible.",[1547,6135,103,5511,5936],"This add-on adds a new widget to the OTRS or Znuny dashboard that lists all tickets where the current agent is either the owner or the responsible person. It provides a quick overview of the agent's current tasks without the need to manually search for tickets or navigate through different status views. The widget is configurable via SysConfig and integrates seamlessly into the existing dashboard interface.",{"systems":7858,"dependencies":7863},[7859,7861],{"system_id":6368,"supported_versions":7860},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":7862},[7619,7620,7087,6370],[],[7865,7868],{"title":7866,"description":7867},"Unified Ticket View","Combines tickets where the agent is owner or responsible in a single widget.",{"title":7869,"description":7870},"Dashboard Integration","Allows quick access to own tasks directly after login.",[],{"screenshots":7873},[],{},{"is_free":6460,"payment_models":7876},[],[],[],"en\u002Fpackages\u002Fdashboardmytickets",[7881],{"name":7882,"system_id":6368,"description":7883},"DashboardBackend###0140-DashboardMyTickets","Configuration for the DashboardMyTickets widget.",{"package_type":6417,"repository_url":7885,"latest_version":6559,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DashboardMyTickets",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"L8yQbg52hjLsRSUeaRo7ekTqtG12nbd9DyrcYpuJXsM",{"id":7889,"basic_info":7890,"compatibility":7896,"extension":9,"features":7901,"issues":7915,"media":7922,"meta":7924,"metrics":13,"organization_id":13,"pricing_and_payment":7925,"related_packages":7927,"reviews":7929,"seo_and_faqs":13,"stem":7930,"sysconfig":7931,"technical_details":7932,"ui_configuration":7934,"uuid":13,"__hash__":7935},"packagesEn\u002Fen\u002Fpackages\u002Fdatana-gmbhzammad-api.json",{"title":7891,"slug":7892,"summary":7893,"categories":7894,"full_description":7895},"Zammad API PHP Wrapper","datana-gmbhzammad-api","A PHP library that provides a wrapper for the Zammad REST API, enabling developers to integrate Zammad helpdesk features into PHP applications.",[4065,284,4598,5254,4756,2697],"The Zammad API PHP Wrapper by Datana GmbH is a modern PHP library for interacting with the Zammad REST API. Built on top of Symfony's HttpClient, it provides an object-oriented interface to access Zammad resources. Developers can use it to automate ticket workflows, synchronize user data, or integrate Zammad features directly into their own PHP applications. The library supports all standard CRUD operations as well as complex search queries and attachment handling.",{"systems":7897,"dependencies":7900},[7898],{"system_id":6659,"supported_versions":7899},[6878,6525,6531],[],[7902,7904,7907,7909,7912],{"title":5510,"description":7903},"Create, update, and retrieve tickets and articles via the REST API.",{"title":7905,"description":7906},"User & Organization Management","Manage users, organizations, and groups within Zammad.",{"title":4765,"description":7908},"Powerful search capabilities for tickets, users, and organizations.",{"title":7910,"description":7911},"Custom Objects","Support for Zammad custom objects and fields.",{"title":7913,"description":7914},"Symfony Integration","Built on top of Symfony HttpClient for seamless integration into modern PHP frameworks.",[7916],{"source":6828,"source_url":7917,"items":7918},"https:\u002F\u002Fgithub.com\u002Fdatana-gmbh\u002Fzammad-api\u002Fissues",[7919],{"title":7920,"url":7921,"state":6833,"number":6165},"Support for Knowledge Base API endpoints","https:\u002F\u002Fgithub.com\u002Fdatana-gmbh\u002Fzammad-api\u002Fissues\u002F1",{"screenshots":7923},[],{},{"is_free":6460,"payment_models":7926},[],[7928],"zammad-api-client-php",[],"en\u002Fpackages\u002Fdatana-gmbhzammad-api",[],{"package_type":6450,"repository_url":7933,"latest_version":7205,"license":6684},"https:\u002F\u002Fgithub.com\u002Fdatana-gmbh\u002Fzammad-api",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"dSXWzbVM-4T8QVo1EKU-8Hbecz7XsYXDxcYdXvJwncc",{"id":7937,"basic_info":7938,"compatibility":7944,"extension":9,"features":7952,"issues":7965,"media":7966,"meta":7968,"metrics":7972,"organization_id":7973,"pricing_and_payment":7974,"related_packages":7976,"reviews":7977,"seo_and_faqs":7978,"stem":7982,"sysconfig":7983,"technical_details":7984,"ui_configuration":13,"uuid":7985,"__hash__":7986},"packagesEn\u002Fen\u002Fpackages\u002Fdeskcenter-management-suite-connector.json",{"title":7939,"slug":7940,"summary":7941,"categories":7942,"full_description":7943},"Deskcenter Management Suite Connector","deskcenter-management-suite-connector","Integration module for KIX for the automated import of hardware and software inventory data from the Deskcenter Management Suite into the KIX CMDB.",[1678,1021,412,2707,2686,2697],"This module enables a seamless connection between the Deskcenter Management Suite and KIX. It automates the import of IT assets, hardware details, and software installations directly into the KIX CMDB. This ensures that up-to-date information about the IT infrastructure is always available in Service Management, significantly simplifying troubleshooting, Change Management, and Asset Management. The integration is part of the 'Connect' product family from KIX and supports both KIX 17 and the modern, container-based KIX 18 environment.",{"systems":7945,"dependencies":7951},[7946],{"system_id":7947,"supported_versions":7948},"kix",[7949,7950],"17","18",[],[7953,7956,7959,7962],{"title":7954,"description":7955},"Automated Data Import","Automated import of hardware and software inventory data from Deskcenter.",{"title":7957,"description":7958},"CI Mapping","Flexible mapping of Deskcenter assets to KIX CI classes.",{"title":7960,"description":7961},"Software Inventory","Transfer of software installations and license information into the CMDB.",{"title":7963,"description":7964},"Scheduled Synchronization","Regular synchronization to ensure up-to-date data records.",[],{"screenshots":7967},[],{"calls_to_action":7969},[7970],{"type":6398,"text":6399,"url":7971,"is_internal":6401},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},"kix-gmbh",{"is_free":6401,"currency":6406,"payment_models":7975},[],[],[],{"meta_title":7979,"meta_description":7980,"faqs":7981},"Deskcenter Management Suite Connector | Open ITSM Hub","Import asset data from the IT asset management software Deskcenter Management Suite.",[],"en\u002Fpackages\u002Fdeskcenter-management-suite-connector",[],{"package_type":6450,"repository_url":7971,"license":6418},"d7273c1c-3f40-4c40-8ca3-128ba842f0f6","k8qqomLmtfYBsPzL6xGLvWyyIV231cWkTUe-AWZa8k0",{"id":7988,"basic_info":7989,"compatibility":7995,"extension":9,"features":7999,"issues":8010,"media":8016,"meta":8018,"metrics":13,"organization_id":13,"pricing_and_payment":8019,"related_packages":8021,"reviews":8022,"seo_and_faqs":13,"stem":8023,"sysconfig":8024,"technical_details":8025,"ui_configuration":8029,"uuid":13,"__hash__":8030},"packagesEn\u002Fen\u002Fpackages\u002Fdigital-bossn8n-nodes-zammad.json",{"title":7990,"slug":7991,"summary":7992,"categories":7993,"full_description":7994},"@digital-boss\u002Fn8n-nodes-zammad","digital-bossn8n-nodes-zammad","An n8n community node for comprehensive Zammad REST API integration, enabling automation of tickets, users, and organizations.",[3486,527,6153,303,3563,6164,2697],"This community node for n8n enables seamless interaction with the Zammad helpdesk system via its REST API. It provides a powerful alternative or supplement to native integrations by making almost the entire Zammad API (excluding CTI endpoints) accessible to n8n workflows. Users can build complex automations, such as automatic ticket creation from external sources, synchronizing customer data with CRM systems, or dynamically assigning support requests based on predefined rules.",{"systems":7996,"dependencies":7998},[7997],{"system_id":6659},[],[8000,8002,8004,8007],{"title":5510,"description":8001},"Create, update, retrieve, delete, and search for tickets within Zammad.",{"title":5945,"description":8003},"Manage user profiles, including creation, updates, and searching.",{"title":8005,"description":8006},"Organization Management","Automated management of organizations and their assignments.",{"title":8008,"description":8009},"Group Management","Retrieve and list Zammad groups for workflow routing.",[8011],{"source":6828,"source_url":8012,"items":8013},"https:\u002F\u002Fgithub.com\u002FquansenB\u002Fn8n-nodes-zammad\u002Fissues",[8014],{"title":8015,"url":8012},"General issue tracking on GitHub",{"screenshots":8017},[],{},{"is_free":6460,"payment_models":8020},[],[],[],"en\u002Fpackages\u002Fdigital-bossn8n-nodes-zammad",[],{"package_type":8026,"repository_url":8027,"license":6684,"latest_version":8028},"npm","https:\u002F\u002Fgithub.com\u002FquansenB\u002Fn8n-nodes-zammad","1.1.2",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"jnfCWxEnZuh9m168qLkq2dNIWi9QKzmRJ2yV0mwUDOM",{"id":8032,"basic_info":8033,"compatibility":8039,"extension":9,"features":8048,"issues":8055,"media":8056,"meta":8058,"metrics":13,"organization_id":4667,"pricing_and_payment":8059,"related_packages":8061,"reviews":8062,"seo_and_faqs":13,"stem":8063,"sysconfig":8064,"technical_details":8065,"ui_configuration":8067,"uuid":13,"__hash__":8068},"packagesEn\u002Fen\u002Fpackages\u002Fdiscretesystemaddresses.json",{"title":8034,"slug":8035,"summary":8036,"categories":8037,"full_description":8038},"Discrete System Addresses","discretesystemaddresses","Restrict system email addresses to specific queues.",[1906,4379,3429,4826,1111,6164],"In standard installations of Znuny, OTOBO, or OTRS, all configured system email addresses are available globally for all queues. The 'Discrete System Addresses' package extends the system by allowing these addresses to be specifically assigned to certain queues. This is essential in complex environments or when managing multiple tenants on a single system, ensuring that agents only see and use the sender addresses relevant to their department or customer.",{"systems":8040,"dependencies":8047},[8041,8043,8045],{"system_id":6368,"supported_versions":8042},[6370,6574,6376],{"system_id":6432,"supported_versions":8044},[6809,6699,6700],{"system_id":6533,"supported_versions":8046},[6370],[],[8049,8052],{"title":8050,"description":8051},"Queue-based Address Filtering","Allows assigning system email addresses to specific queues to restrict the selection in the ticket interface.",{"title":8053,"description":8054},"Prevention of Incorrect Sending","Prevents agents from accidentally using the wrong sender address in multi-tenant environments.",[],{"screenshots":8057},[],{},{"is_free":6460,"payment_models":8060},[],[7557],[],"en\u002Fpackages\u002Fdiscretesystemaddresses",[],{"package_type":6417,"repository_url":8066,"license":6485},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdiscretesystemaddresses",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"sacNfyQUuhfFzAwUUZ5Dp9bvAZO7cItvoI7ejTyf-2A",{"id":8070,"basic_info":8071,"compatibility":8075,"extension":9,"features":8078,"issues":8079,"media":8080,"meta":8082,"metrics":13,"organization_id":8083,"pricing_and_payment":8084,"related_packages":8086,"reviews":8087,"seo_and_faqs":13,"stem":8088,"sysconfig":8089,"technical_details":8090,"ui_configuration":8092,"uuid":13,"__hash__":8093},"packagesEn\u002Fen\u002Fpackages\u002Fdocker-otrs.json",{"title":8072,"slug":8072,"summary":8073,"categories":8074},"docker-otrs","The unofficial Znuny\u002FOTRS Ticketing System docker image.",[2697],{"systems":8076,"dependencies":8077},[],[],[],[],{"screenshots":8081},[],{},"juanluisbaptiste",{"is_free":6460,"payment_models":8085},[],[],[],"en\u002Fpackages\u002Fdocker-otrs",[],{"package_type":6450,"repository_url":8091},"https:\u002F\u002Fgithub.com\u002Fjuanluisbaptiste\u002Fdocker-otrs",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"gqN_N1JHCTdkOwpngKATJVeuGWEbh3Wr_IxSgeNrk_4",{"id":8095,"basic_info":8096,"compatibility":8102,"extension":9,"features":8107,"issues":8117,"media":8124,"meta":8126,"metrics":13,"organization_id":13,"pricing_and_payment":8127,"related_packages":8129,"reviews":8130,"seo_and_faqs":13,"stem":8131,"sysconfig":8132,"technical_details":8133,"ui_configuration":8136,"uuid":13,"__hash__":8137},"packagesEn\u002Fen\u002Fpackages\u002Fdontpaniczammad-external-data.json",{"title":8097,"slug":8098,"summary":8099,"categories":8100,"full_description":8101},"Zammad External Data Proxy","dontpaniczammad-external-data","A PHP library for providing and formatting data for Zammad's external data source feature.",[4065,313,2092,1151,2697],"The Zammad External Data Proxy library by Don't Panic IT-Service GmbH is a PHP-based tool that acts as a bridge between Zammad and external data sources. Since Zammad 6.0, administrators can create 'External Data' attributes that fetch real-time information from a URL. This library simplifies the creation of the required proxy service by handling routing and ensuring that responses strictly follow the JSON schema expected by Zammad. It is ideal for integrating inventory data (e.g., from i-doit), customer data from ERP systems, or other API-based information directly into the Zammad interface.",{"systems":8103,"dependencies":8106},[8104],{"system_id":6659,"supported_versions":8105},[6525,6526,6527,6528,6529,6531,6881],[],[8108,8111,8114],{"title":8109,"description":8110},"Zammad-compliant JSON","Automatically formats data into the JSON structure required by Zammad's external data source feature.",{"title":8112,"description":8113},"Search & Detail View","Supports search logic for dropdown fields and detailed object data display within Zammad.",{"title":8115,"description":8116},"Easy Integration","Provides a minimal router and controller for easy connection to third-party systems like i-doit or ERP databases.",[8118],{"source":8119,"source_url":8120,"items":8121},"gitlab","https:\u002F\u002Fgitlab.com\u002Fdont-panic\u002Fzammad-external-data\u002F-\u002Fissues",[8122],{"title":8123,"url":8120},"Public Issue Tracker",{"screenshots":8125},[],{},{"is_free":6460,"payment_models":8128},[],[],[],"en\u002Fpackages\u002Fdontpaniczammad-external-data",[],{"package_type":6450,"repository_url":8134,"latest_version":8135,"license":6684},"https:\u002F\u002Fgitlab.com\u002Fdont-panic\u002Fzammad-external-data","1.0.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"1PHmTPURbfKYiyXOxXznSKkEY39jOaKHceRSaj-oFcQ",{"id":8139,"basic_info":8140,"compatibility":8145,"extension":9,"features":8148,"issues":8149,"media":8150,"meta":8152,"metrics":13,"organization_id":13,"pricing_and_payment":8153,"related_packages":8155,"reviews":8156,"seo_and_faqs":13,"stem":8157,"sysconfig":8158,"technical_details":8159,"ui_configuration":8161,"uuid":13,"__hash__":8162},"packagesEn\u002Fen\u002Fpackages\u002Fdotnetdesk.json",{"title":8141,"slug":8142,"summary":8143,"categories":8144},"DotnetDesk","dotnetdesk","ASP.NET example web application demonstrating the capabilities of ASP.NET Core 2 MVC, EF (Entity Framework), Web API, Bootstrap, jQuery, DataTables, the AdminLTE template, and much more. Created as a helpdesk or ticket support portal.",[2697],{"systems":8146,"dependencies":8147},[],[],[],[],{"screenshots":8151},[],{},{"is_free":6460,"payment_models":8154},[],[],[],"en\u002Fpackages\u002Fdotnetdesk",[],{"package_type":6450,"repository_url":8160},"https:\u002F\u002Fgithub.com\u002Fgo2ismail\u002FDotnetDesk",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Mi3JjgE7wKbrk-u1FrBWE-k9wavxCS_QIqT8YH-zHX8",{"id":8164,"basic_info":8165,"compatibility":8170,"extension":9,"features":8173,"issues":8174,"media":8175,"meta":8177,"metrics":13,"organization_id":13,"pricing_and_payment":8181,"related_packages":8183,"reviews":8184,"seo_and_faqs":13,"stem":8185,"sysconfig":8186,"technical_details":8187,"ui_configuration":8188,"uuid":13,"__hash__":8189},"packagesEn\u002Fen\u002Fpackages\u002Fdynamic-field-database-connect-tickets-to-external-databases.json",{"title":8166,"slug":8167,"summary":8168,"categories":8169},"Dynamic Field Database — Connect Tickets to External Databases","dynamic-field-database-connect-tickets-to-external-databases","Connects Znuny dynamic fields to external databases to display values from any SQL data source within tickets.",[2697],{"systems":8171,"dependencies":8172},[],[],[],[],{"screenshots":8176},[],{"calls_to_action":8178},[8179],{"type":6398,"text":6977,"url":8180,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fdynamicfield-database",{"is_free":6401,"payment_models":8182},[],[],[],"en\u002Fpackages\u002Fdynamic-field-database-connect-tickets-to-external-databases",[],{"package_type":6450,"repository_url":8180},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"W-3_wbKW2WOUB4otzEOkdr1zd8JzN3txl0POXEUhemI",{"id":8191,"basic_info":8192,"compatibility":8198,"extension":9,"features":8205,"issues":8215,"media":8227,"meta":8229,"metrics":8232,"organization_id":6404,"pricing_and_payment":8233,"related_packages":8235,"reviews":8236,"seo_and_faqs":8237,"stem":8241,"sysconfig":8242,"technical_details":8251,"ui_configuration":13,"uuid":8254,"__hash__":8255},"packagesEn\u002Fen\u002Fpackages\u002Fdynamicfield-database.json",{"title":8193,"slug":8194,"summary":8195,"categories":8196,"full_description":8197},"DynamicField Database","dynamicfield-database","Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.",[1856,5135,1607,2082,2697,6164],"This package allows the integration of external database content into Znuny. It provides a new dynamic field type 'Database' which can be configured to connect to any database supported by Perl's DBI (e.g., MySQL, PostgreSQL, MSSQL, Oracle). Agents can search for records using an autocomplete field or select from a list. The retrieved data can be mapped to other ticket attributes or stored within the dynamic field. This is particularly useful for linking tickets to external customer IDs, asset numbers, or product catalogs stored in third-party systems. The package supports both single-select and multi-select field configurations.",{"systems":8199,"dependencies":8204},[8200,8202],{"system_id":6368,"supported_versions":8201},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6533,"supported_versions":8203},[6370],[],[8206,8209,8212],{"title":8207,"description":8208},"SQL Integration","Directly query external SQL databases like MySQL, PostgreSQL, MSSQL, or Oracle via Perl's DBI.",{"title":8210,"description":8211},"Autocomplete Search","Provides an autocomplete search field for agents to quickly find and select database records.",{"title":8213,"description":8214},"Data Mapping","Allows mapping database columns to ticket attributes or other dynamic fields.",[8216],{"source":6828,"source_url":8217,"items":8218},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase\u002Fissues",[8219,8223],{"title":8220,"url":8221,"state":6833,"number":8222},"Search in DynamicField Database","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase\u002Fissues\u002F15",15,{"title":8224,"url":8225,"state":7192,"number":8226},"Add support for OTRS 7 \u002F Znuny 7","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase\u002Fissues\u002F12",12,{"screenshots":8228},[],{"calls_to_action":8230},[8231],{"type":6398,"text":6399,"url":8180,"is_internal":6401},{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":8234},[],[],[],{"meta_title":8238,"meta_description":8239,"faqs":8240},"DynamicField Database | Open ITSM Hub","Extends Znuny with two dynamic field types (Database Dropdown and Database Multiselect) that allow agents to query and attach values from any SQL-accessible database directly within tickets using real-time autocomplete.",[],"en\u002Fpackages\u002Fdynamicfield-database",[8243,8247],{"name":8244,"system_id":6368,"description":8245,"default":8246},"DynamicFieldDatabase::SearchLimit","Defines the maximum number of results for the search.","50",{"name":8248,"system_id":6368,"description":8249,"default":8250},"DynamicFieldDatabase::DetailedSearchLimit","Defines the maximum number of results for the detailed search.","100",{"package_type":6417,"repository_url":8252,"license":6956,"latest_version":8253},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-DynamicFieldDatabase","7.1.1","d8f206a6-6f10-4a04-adf4-f8105379be25","66nOszxNC6FmXunp03pq-wlD9ydI82ngu4bNdU8d37w",{"id":8257,"basic_info":8258,"compatibility":8264,"extension":9,"features":8273,"issues":8283,"media":8289,"meta":8291,"metrics":13,"organization_id":4667,"pricing_and_payment":8292,"related_packages":8294,"reviews":8295,"seo_and_faqs":13,"stem":8296,"sysconfig":8297,"technical_details":8298,"ui_configuration":8301,"uuid":13,"__hash__":8302},"packagesEn\u002Fen\u002Fpackages\u002Fdynamicfieldattachment.json",{"title":8259,"slug":8260,"summary":8261,"categories":8262,"full_description":8263},"DynamicFieldAttachment","dynamicfieldattachment","Adds a dynamic field type for file attachments to the system.",[1856,469,4242,4667,6164,5511],"The DynamicFieldAttachment package by Rother OSS extends Znuny, OTOBO, and OTRS Community Edition with a new type of dynamic field: the Attachment. While standard dynamic fields can only store text, numbers, or lists, this type allows for the direct upload of documents, images, or other files into the field. This is particularly useful for process management scenarios where specific documents (e.g., invoices, certificates) need to be pinned to a ticket or process step rather than just being handled as regular ticket attachments. The attachments are visible in the Ticket Zoom view and can be configured in various masks (Agent\u002FCustomer).",{"systems":8265,"dependencies":8272},[8266,8268,8270],{"system_id":6368,"supported_versions":8267},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6432,"supported_versions":8269},[6809,6699,6700],{"system_id":6533,"supported_versions":8271},[6370],[],[8274,8277,8280],{"title":8275,"description":8276},"New Field Type: Attachment","Allows the creation of dynamic fields where files can be directly uploaded and stored.",{"title":8278,"description":8279},"Multiple Attachments","Supports uploading multiple files within a single dynamic field.",{"title":8281,"description":8282},"Process Management Integration","Full integration into process management interfaces and ticket views.",[8284],{"source":6828,"source_url":8285,"items":8286},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdynamicfieldattachment\u002Fissues",[8287],{"title":8288,"url":8285},"Issues on GitHub tracker",{"screenshots":8290},[],{},{"is_free":6460,"payment_models":8293},[],[],[],"en\u002Fpackages\u002Fdynamicfieldattachment",[],{"package_type":6417,"repository_url":8299,"latest_version":6860,"license":8300},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdynamicfieldattachment","AGPL-3.0-or-later",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"u_FFSBfDf5_hj6u8qPI5NTPpWDpvHyeqeuDuJCc9KI0",{"id":8304,"basic_info":8305,"compatibility":8311,"extension":9,"features":8318,"issues":8319,"media":8320,"meta":8322,"metrics":13,"organization_id":4667,"pricing_and_payment":8323,"related_packages":8325,"reviews":8326,"seo_and_faqs":13,"stem":8327,"sysconfig":8328,"technical_details":8329,"ui_configuration":8331,"uuid":13,"__hash__":8332},"packagesEn\u002Fen\u002Fpackages\u002Fdynamicfieldsticketattributes.json",{"title":8306,"slug":8307,"summary":8308,"categories":8309,"full_description":8310},"DynamicFieldsTicketAttributes","dynamicfieldsticketattributes","Enables the use of standard ticket attributes as dynamic fields in OTOBO.",[1856,5441,3847,6164,5936],"This extension for OTOBO introduces specialized dynamic field types that map to internal ticket attributes (such as Queue, State, or Priority). This is particularly useful in scenarios where the user interface or external interfaces (APIs) only allow the use of dynamic fields, but access to standard ticket data is required. It enables ticket attributes to be used consistently in statistics, notifications, and process dialogues that are primarily designed for dynamic fields.",{"systems":8312,"dependencies":8317},[8313,8315],{"system_id":6432,"supported_versions":8314},[6885,6886,6931],{"system_id":6533,"supported_versions":8316},[6525],[],[],[],{"screenshots":8321},[],{},{"is_free":6460,"payment_models":8324},[],[8260],[],"en\u002Fpackages\u002Fdynamicfieldsticketattributes",[],{"package_type":6417,"repository_url":8330,"latest_version":6860,"license":7245},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fdynamicfieldsticketattributes",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"dCdMyVZJDhPUMTy36_-o9PIqsAO_Ff_1h1AtFP9RkzU",{"id":8334,"basic_info":8335,"compatibility":8341,"extension":9,"features":8350,"issues":8360,"media":8361,"meta":8363,"metrics":13,"organization_id":6547,"pricing_and_payment":8364,"related_packages":8366,"reviews":8367,"seo_and_faqs":13,"stem":8368,"sysconfig":8369,"technical_details":8373,"ui_configuration":8375,"uuid":13,"__hash__":8376},"packagesEn\u002Fen\u002Fpackages\u002Fer-schema.json",{"title":8336,"slug":8337,"summary":8338,"categories":8339,"full_description":8340},"ERSchema","er-schema","Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.",[1597,1975,4727,6035,73,1688,93,1668],"This package provides administrators with a visual representation of the underlying database structure. It generates Entity-Relationship diagrams (ERD) based on the current system schema, helping developers and administrators understand table relationships, foreign keys, and data flow. It requires external Perl modules like GraphViz, SQL::Translator, Config::General, and Math::Bezier to render the diagrams. The module is particularly useful for developers writing extensions or optimizing complex SQL queries.",{"systems":8342,"dependencies":8349},[8343,8345,8347],{"system_id":6368,"supported_versions":8344},[6525,6526,6527,6528,6529,6530,6531],{"system_id":6432,"supported_versions":8346},[6884,6885,6886],{"system_id":6533,"supported_versions":8348},[6878,6525],[],[8351,8354,8357],{"title":8352,"description":8353},"ER Diagram Generation","Automatically generates visual diagrams of the database tables and their relationships based on the current schema.",{"title":8355,"description":8356},"Admin Integration","The tool is seamlessly integrated into the administrative interface, allowing quick access to the database structure.",{"title":8358,"description":8359},"Relationship Mapping","Uses SQL::Translator and GraphViz to create precise and readable diagrams of table links.",[],{"screenshots":8362},[],{},{"is_free":6460,"payment_models":8365},[],[],[],"en\u002Fpackages\u002Fer-schema",[8370],{"name":8371,"system_id":6432,"description":8372},"Frontend::Module###AdminERSchema","Registration of the admin module for ER schema visualization.",{"package_type":6417,"repository_url":8374,"latest_version":7602,"license":6485},"https:\u002F\u002Fgithub.com\u002Flittlemole\u002Fer-schema",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"svvXDrv8kjL_ZXFsUne3XDldQVTYJ3V9dPg4bXYiKMs",{"id":8378,"basic_info":8379,"compatibility":8385,"extension":9,"features":8390,"issues":8399,"media":8400,"meta":8402,"metrics":13,"organization_id":8403,"pricing_and_payment":8404,"related_packages":8406,"reviews":8407,"seo_and_faqs":13,"stem":8408,"sysconfig":8409,"technical_details":8410,"ui_configuration":8413,"uuid":13,"__hash__":8414},"packagesEn\u002Fen\u002Fpackages\u002Ferpnextzammad.json",{"title":8380,"slug":8381,"summary":8382,"categories":8383,"full_description":8384},"ERPNext Zammad Integration","erpnextzammad","Frappe application to integrate ERPNext with Zammad for customer synchronization and ticket viewing.",[1995,2252,2686,5264,2697],"This integration connects ERPNext with the Zammad helpdesk. It enables seamless synchronization of customer master data (customers, addresses, and contacts) between both systems. 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The tool converts the HTML content of the articles into Markdown files and organizes them into a directory structure that exactly matches the category structure in Zammad. 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The logic can be fine-tuned to update only tickets in specific states or to force the creation of a new ticket if the previous one is already closed.",{"systems":8510,"dependencies":8513},[8511],{"system_id":6368,"supported_versions":8512},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],[],[8515,8518,8521,8524],{"title":8516,"description":8517},"Single API Endpoint","Use a single API operation for both ticket creation and updates, eliminating the need for external systems to track internal Znuny ticket IDs.",{"title":8519,"description":8520},"Intelligent Create-or-Update Logic","The add-on automatically decides whether to create a new ticket or update an existing one based on the external reference and ticket state.",{"title":8522,"description":8523},"Dynamic Field Storage","The external reference number is automatically stored in a configurable dynamic field, ensuring full traceability across systems.",{"title":8525,"description":8526},"Flexible Authentication","Supports agent login, customer login, and session-based authentication for maximum integration flexibility.",[8528],{"source":6828,"source_url":8529,"items":8530},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ExternalReference\u002Fissues",[8531],{"title":7442,"url":8529},{"screenshots":8533},[],{"calls_to_action":8535},[8536],{"type":6398,"text":6399,"url":8537,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fexternal-reference-for-web-services",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":8540},[],[],[],{"meta_title":8544,"meta_description":8545,"faqs":8546},"External Reference for Web Services | Open ITSM Hub","Enables external systems to interact with Znuny via a single ticket operation using an external reference number. 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This significantly reduces complexity on the third-party system's side, as it no longer needs to maintain a mapping of Znuny-specific IDs.",{"systems":8572,"dependencies":8575},[8573],{"system_id":6368,"supported_versions":8574},[6574,6376,6377,6575,6576],[],[8577,8580,8583,8585],{"title":8578,"description":8579},"Single Endpoint Integration","Allows ticket creation and updates via a single API endpoint (Ticket::ExternalReference) without the external system needing to know internal Znuny IDs.",{"title":8581,"description":8582},"Automatic Create-or-Update Logic","Automatically determines whether to create a new ticket or update an existing one based on the external reference and configurable state conditions.",{"title":8522,"description":8584},"Automatically stores the external reference number in a configurable dynamic field for cross-system tracking.",{"title":8525,"description":8586},"Supports agent login, customer login, and session-based authentication for maximum flexibility with third-party integrations.",[],{"screenshots":8589},[],{"calls_to_action":8591},[8592],{"type":6398,"text":6977,"url":8537,"is_internal":6401},{"is_free":6401,"payment_models":8594},[],[],[],"en\u002Fpackages\u002Fexternalreference-znuny-ticket-operation-for-external-system-integration",[8599],{"name":8600,"system_id":6368,"description":8601},"GenericInterface::Operation::Ticket::ExternalReference","Defines the operation for the GenericInterface to process external references.",{"package_type":6417,"repository_url":8537,"license":1100},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"eDRgAVT077tpkyZ7WJx7YpPM9sXAnn9lLMUk9s1nyBc",{"id":8606,"basic_info":8607,"compatibility":8611,"extension":9,"features":8616,"issues":8629,"media":8641,"meta":8643,"metrics":8647,"organization_id":13,"pricing_and_payment":8648,"related_packages":8650,"reviews":8652,"seo_and_faqs":8653,"stem":8657,"sysconfig":8658,"technical_details":8670,"ui_configuration":8672,"uuid":8673,"__hash__":8674},"packagesEn\u002Fen\u002Fpackages\u002Ffaq.json",{"title":2141,"slug":2142,"summary":8608,"categories":8609,"full_description":8610},"The official FAQ module for OTOBO, providing a knowledge base for agents and customers to manage and search frequently asked questions.",[2142,2876,4796,2886,2152],"The FAQ module extends OTOBO with a professional knowledge base. It allows agents to create, categorize, and manage articles that can be made available to other agents, authenticated customers, or the public. Key features include an approval workflow, internal and external visibility levels, and the ability to directly insert FAQ content or links into ticket responses. The module also supports the automatic display of helpful articles based on the subject or text of a ticket.",{"systems":8612,"dependencies":8615},[8613],{"system_id":6432,"supported_versions":8614},[6884,6885,6886,6931],[],[8617,8620,8623,8626],{"title":8618,"description":8619},"Knowledge Base Management","Create and organize FAQ articles in hierarchical categories.",{"title":8621,"description":8622},"Approval Workflow","Ensure quality with a review and approval process for new or modified articles.",{"title":8624,"description":8625},"Ticket Integration","Insert FAQ content or links directly into ticket replies; suggestions based on keywords.",{"title":8627,"description":8628},"Multilingual Support","Support for articles in multiple languages within the same FAQ entry.",[8630],{"source":6828,"source_url":8631,"items":8632},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FFAQ\u002Fissues",[8633,8637],{"title":8634,"url":8635,"state":6833,"number":8636},"The FAQ buttons in version 11 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efficient.",[2697],{"systems":8682,"dependencies":8683},[],[],[],[],{"screenshots":8687},[],{},{"is_free":6460,"payment_models":8690},[],[],[],"en\u002Fpackages\u002Fflowinquiry",[],{"package_type":6450,"repository_url":8696},"https:\u002F\u002Fgithub.com\u002Fflowinquiry\u002Fflowinquiry",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"7eEdV7AIXBjIZZT-ZOBM8nH778VED_3PJpXUUy4l1AM",{"id":8700,"basic_info":8701,"compatibility":8706,"extension":9,"features":8709,"issues":8710,"media":8711,"meta":8713,"metrics":13,"organization_id":13,"pricing_and_payment":8714,"related_packages":8716,"reviews":8717,"seo_and_faqs":13,"stem":8718,"sysconfig":8719,"technical_details":8720,"ui_configuration":8722,"uuid":13,"__hash__":8723},"packagesEn\u002Fen\u002Fpackages\u002Ffm-musiclibrary.json",{"title":8702,"slug":8703,"summary":8704,"categories":8705},"FM-MusicLibrary","fm-musiclibrary","MML music library for 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VOPM.",[2697],{"systems":8732,"dependencies":8733},[],[],[],[],{"screenshots":8737},[],{},{"is_free":6460,"payment_models":8740},[],[],[],"en\u002Fpackages\u002Ffm-soundconvertor",[],{"package_type":6450,"repository_url":8746},"https:\u002F\u002Fgithub.com\u002FDM-88\u002FFM-SoundConvertor",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"a_q3IHVwoqCcfUy_8KRpbnJxvrTCZX87ZT8eHq4bF48",{"id":8750,"basic_info":8751,"compatibility":8756,"extension":9,"features":8759,"issues":8760,"media":8761,"meta":8763,"metrics":13,"organization_id":13,"pricing_and_payment":8764,"related_packages":8766,"reviews":8767,"seo_and_faqs":13,"stem":8768,"sysconfig":8769,"technical_details":8770,"ui_configuration":8772,"uuid":13,"__hash__":8773},"packagesEn\u002Fen\u002Fpackages\u002Ffm-soundlibrary.json",{"title":8752,"slug":8753,"summary":8754,"categories":8755},"FM-SoundLibrary","fm-soundlibrary","Sound library for MUCOM88",[2697],{"systems":8757,"dependencies":8758},[],[],[],[],{"screenshots":8762},[],{},{"is_free":6460,"payment_models":8765},[],[],[],"en\u002Fpackages\u002Ffm-soundlibrary",[],{"package_type":6450,"repository_url":8771},"https:\u002F\u002Fgithub.com\u002FDM-88\u002FFM-SoundLibrary",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"0EBkkEXb8OPNb56vUMcax1eUDIxW5uQjzRCLacYToiY",{"id":8775,"basic_info":8776,"compatibility":8780,"extension":9,"features":8783,"issues":8784,"media":8785,"meta":8787,"metrics":13,"organization_id":13,"pricing_and_payment":8788,"related_packages":8790,"reviews":8791,"seo_and_faqs":13,"stem":8792,"sysconfig":8793,"technical_details":8794,"ui_configuration":8796,"uuid":13,"__hash__":8797},"packagesEn\u002Fen\u002Fpackages\u002Ffmtoy.json",{"title":8777,"slug":8777,"summary":8778,"categories":8779},"fmtoy","FM synthesiser based on emulated Yamaha YM chips (OPL, OPM and OPN 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rejecting late replies or routing them into new tickets.",[5511,2212,4389,527,6164,4856],"FollowUpTime gives service teams precise control over how long a closed ticket remains eligible for reopening through customer replies. By default, Znuny allows customers to reopen closed tickets indefinitely. This add-on introduces a configurable time window (seconds, minutes, hours, days, or weeks) globally and per queue. Once the window expires, further replies can be automatically rejected with an auto-response or used to create a new ticket, ensuring clean reporting and preventing old issues from resurfacing in current workflows. This ensures that legitimate late requests are still captured without disrupting the original ticket's history and metrics.",{"systems":8807,"dependencies":8812},[8808],{"system_id":6368,"supported_versions":8809},[6530,6531,6881,8810,8811],"7.2","7.3",[],[8814,8817,8820,8823],{"title":8815,"description":8816},"Limit Reopen Period","Defines a maximum time window after which a closed ticket cannot be reopened by a customer reply.",{"title":8818,"description":8819},"Queue-specific Configuration","Allows setting different response time limits for different queues or service levels.",{"title":8821,"description":8822},"Automated Actions","Choose between sending an auto-reject message or creating a new linked ticket when a late reply arrives.",{"title":8824,"description":8825},"Flexible Time Units","Supports various units such as seconds, minutes, hours, days, or weeks for maximum flexibility.",[],{"screenshots":8828},[],{},{"is_free":6401,"payment_models":8831},[],[],[],"en\u002Fpackages\u002Ffollow-up-time",[8836,8839,8842],{"name":8837,"system_id":6368,"description":8838},"FollowUpTime::Unit","Sets the global time unit for the reopen period (e.g., days, weeks).",{"name":8840,"system_id":6368,"description":8841},"FollowUpTime::Action","Defines the action for late replies (Reject or NewTicket).",{"name":8843,"system_id":6368,"description":8844},"FollowUpTime::AutoResponse","Determines the auto-response template for rejected follow-ups.",{"package_type":6417,"repository_url":8846,"license":6485,"latest_version":8847},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Ffollowuptime","7.2.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"9b5meNxauEroS1NFGhnrN_h4uT4tkO7LJ1ATkVWUTok",{"id":8851,"basic_info":8852,"compatibility":8857,"extension":9,"features":8864,"issues":8873,"media":8874,"meta":8876,"metrics":8879,"organization_id":6404,"pricing_and_payment":8880,"related_packages":8882,"reviews":8883,"seo_and_faqs":8884,"stem":8888,"sysconfig":8889,"technical_details":8899,"ui_configuration":13,"uuid":8902,"__hash__":8903},"packagesEn\u002Fen\u002Fpackages\u002Ffollowuptime.json",{"title":8801,"slug":8853,"summary":8854,"categories":8855,"full_description":8856},"followuptime","Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.",[5511,2202,527,6153,6164,4877],"FollowUpTime gives service teams precise control over how long a closed ticket remains eligible for reopening through customer replies. By default, Znuny allows customers to reopen closed tickets indefinitely by simply responding to the original notification email. While useful in many scenarios, this can cause problems when old tickets resurface weeks or months later — cluttering agent queues, distorting SLA metrics, and reactivating outdated workflows.\n\nThis add-on introduces a \"Max Response Time\" setting. Once a ticket is closed and the configured time window expires, any further customer replies will no longer reopen the ticket. Instead, the system can automatically send an auto-reject response to the customer or, if preferred, create a new ticket from the reply so that no request goes unanswered. The new ticket is automatically linked to the original closed ticket, ensuring that context is preserved while maintaining clean reporting for the new request.",{"systems":8858,"dependencies":8863},[8859,8861],{"system_id":6368,"supported_versions":8860},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],{"system_id":6533,"supported_versions":8862},[6525],[],[8865,8868,8870],{"title":8866,"description":8867},"Max Response Time per Queue","Allows defining individual time windows for different service levels directly within the queue settings.",{"title":8824,"description":8869},"The time window can be flexibly configured in seconds, minutes, hours, days, or weeks.",{"title":8871,"description":8872},"Configurable Expiry Behavior","Decide whether late replies are rejected or a new, linked ticket is automatically created.",[],{"screenshots":8875},[],{"calls_to_action":8877},[8878],{"type":6398,"text":6399,"url":8846,"is_internal":6401},{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":8881},[],[],[],{"meta_title":8885,"meta_description":8886,"faqs":8887},"FollowUpTime | Open ITSM Hub","Gives service teams precise control over how long a closed ticket remains eligible for reopening through customer replies. When the configured time window expires, customer replies are either auto-rejected or used to create a new ticket.",[],"en\u002Fpackages\u002Ffollowuptime",[8890,8893,8896],{"name":8891,"system_id":6368,"description":8892},"FollowUpTime###TimePeriod","Defines the global default time period for the follow-up window.",{"name":8894,"system_id":6368,"description":8895},"FollowUpTime###Unit","Sets the unit for the time period (e.g., seconds, minutes, hours, days).",{"name":8897,"system_id":6368,"description":8898},"FollowUpTime###NewTicketState","Defines the state of the newly created ticket if the follow-up time has expired.",{"package_type":6417,"repository_url":8900,"license":8901,"latest_version":8810},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fadd-ons\u002Ffollowuptime","Proprietary (Available with Znuny Support)","3e2e38b6-1a74-456b-b61d-eff7bcc457d8","tQFgJXlRTCMdFb_X8gEe7zJB_TF8wcKHsqKw8wdaHkI",{"id":8905,"basic_info":8906,"compatibility":8911,"extension":9,"features":8914,"issues":8915,"media":8916,"meta":8918,"metrics":13,"organization_id":13,"pricing_and_payment":8921,"related_packages":8923,"reviews":8924,"seo_and_faqs":13,"stem":8925,"sysconfig":8926,"technical_details":8927,"ui_configuration":8928,"uuid":13,"__hash__":8929},"packagesEn\u002Fen\u002Fpackages\u002Ffollowuptime-limit-ticket-reopen-period-for-customer-replies.json",{"title":8907,"slug":8908,"summary":8909,"categories":8910},"FollowUpTime - Limit Ticket Reopen Period for Customer Replies","followuptime-limit-ticket-reopen-period-for-customer-replies","Prevents closed tickets from being reopened after a defined time period.",[2697],{"systems":8912,"dependencies":8913},[],[],[],[],{"screenshots":8917},[],{"calls_to_action":8919},[8920],{"type":6398,"text":6977,"url":8846,"is_internal":6401},{"is_free":6401,"payment_models":8922},[],[],[],"en\u002Fpackages\u002Ffollowuptime-limit-ticket-reopen-period-for-customer-replies",[],{"package_type":6450,"repository_url":8846},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"VOyNmDs9oBWC55Fj9uTxaRWTARRamCxL088_4m41-Rs",{"id":8931,"basic_info":8932,"compatibility":8936,"extension":9,"features":8939,"issues":8940,"media":8941,"meta":8943,"metrics":13,"organization_id":13,"pricing_and_payment":8944,"related_packages":8946,"reviews":8947,"seo_and_faqs":13,"stem":8948,"sysconfig":8949,"technical_details":8950,"ui_configuration":8952,"uuid":13,"__hash__":8953},"packagesEn\u002Fen\u002Fpackages\u002Fformcreator.json",{"title":8933,"slug":8933,"summary":8934,"categories":8935},"formcreator","GLPI Plugin Formcreator.",[2697],{"systems":8937,"dependencies":8938},[],[],[],[],{"screenshots":8942},[],{},{"is_free":6460,"payment_models":8945},[],[],[],"en\u002Fpackages\u002Fformcreator",[],{"package_type":6450,"repository_url":8951},"https:\u002F\u002Fgithub.com\u002FpluginsGLPI\u002Fformcreator",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"SA82PWDa2zR7UcXsna0lxUg40qkfbyLrjZ2ZXD9UYDs",{"id":8955,"basic_info":8956,"compatibility":8962,"extension":9,"features":8969,"issues":8985,"media":8990,"meta":8992,"metrics":13,"organization_id":6368,"pricing_and_payment":8993,"related_packages":8995,"reviews":8996,"seo_and_faqs":13,"stem":9004,"sysconfig":9005,"technical_details":9015,"ui_configuration":9017,"uuid":13,"__hash__":9018},"packagesEn\u002Fen\u002Fpackages\u002Ffred.json",{"title":8957,"slug":8958,"summary":8959,"categories":8960,"full_description":8961},"Fred","fred","Debugging and development tool for Znuny and OTRS.",[1636,1708,5135,5362,1698],"Fred is a comprehensive development and debugging tool specifically designed for Znuny and the OTRS Community Edition. It provides developers with deep insights into the system's runtime behavior, including SQL query logging, template variable inspection, session data analysis, and detailed environment reports. As of version 7.3.1, the package has been aligned with Znuny's new Dev namespace for better consistency with other developer tools. It is an indispensable utility for anyone developing modules or troubleshooting complex issues within these ITSM systems.",{"systems":8963,"dependencies":8968},[8964,8966],{"system_id":6368,"supported_versions":8965},[6370,6371,6372,6373,6374,6375,6376,6377,6575,6576],{"system_id":6533,"supported_versions":8967},[6370],[],[8970,8973,8976,8979,8982],{"title":8971,"description":8972},"SQL Logger","Logs all SQL queries executed during a request for performance analysis and troubleshooting.",{"title":8974,"description":8975},"Template Inspector","Displays all variables available in the frontend template and their values.",{"title":8977,"description":8978},"Session Viewer","Allows inspection of the current session data for the logged-in user.",{"title":8980,"description":8981},"Translation Helper","Helps identify missing or used translation strings within the system.",{"title":8983,"description":8984},"Environment Info","Displays detailed information about the server environment and system configuration.",[8986],{"source":6828,"source_url":8987,"items":8988},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FFred\u002Fissues",[8989],{"title":7442,"url":8987},{"screenshots":8991},[],{},{"is_free":6460,"payment_models":8994},[],[],[8997],{"quote":8998,"role":8999,"context":9000,"source_label":9001,"source_url":9002,"date":9003},"Fred is a little development helper module that you can actually install or link into your development system. It features several helpful modules that you can activate, such as an SQL logger or an STDERR console.","Documentation","OTRS 6 Developer Manual","OTRS Developer Manual","https:\u002F\u002Fdoc.otrs.com\u002Fdoc\u002Fmanual\u002Fdeveloper\u002F6.0\u002Fen\u002Fcontent\u002Fhow-to-publish-extensions\u002Fpackage-management.html","2016-03-14","en\u002Fpackages\u002Ffred",[9006,9009,9012],{"name":9007,"system_id":6368,"description":9008},"Fred::Active","Enables or disables the Fred debugging tool globally.",{"name":9010,"system_id":6368,"description":9011},"Fred::Panel###010-SQL","Enables the SQL logger panel in the Fred console.",{"name":9013,"system_id":6368,"description":9014},"Fred::Panel###020-Template","Enables the template inspector to show variables in the frontend.",{"package_type":6417,"repository_url":9016,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FFred",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Fsbk8KD_QSV1hx82G9nDL6LiZBrzHIWa2tv-Ss6q6zU",{"id":9020,"basic_info":9021,"compatibility":9027,"extension":9,"features":9034,"issues":9044,"media":9054,"meta":9056,"metrics":13,"organization_id":6404,"pricing_and_payment":9057,"related_packages":9059,"reviews":9060,"seo_and_faqs":13,"stem":9061,"sysconfig":9062,"technical_details":9070,"ui_configuration":9072,"uuid":13,"__hash__":9073},"packagesEn\u002Fen\u002Fpackages\u002Fgeneralcatalog.json",{"title":9022,"slug":9023,"summary":9024,"categories":9025,"full_description":9026},"GeneralCatalog","generalcatalog","A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.",[83,1200,4517,2777,2767],"The General Catalog is a fundamental module for Znuny and OTRS. It allows administrators to define and manage hierarchical structures of data used in various dropdown menus across the system. It is a prerequisite for many ITSM modules (like Service Level Management or Configuration Management) to define classes and types. The package provides an API for other extensions and a user interface for maintaining the entries.",{"systems":9028,"dependencies":9033},[9029,9031],{"system_id":6368,"supported_versions":9030},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],{"system_id":6533,"supported_versions":9032},[6525],[],[9035,9038,9041],{"title":9036,"description":9037},"Catalog Classes","Define custom classes for different types of data (e.g., CI Types, States).",{"title":9039,"description":9040},"Catalog Items","Manage individual items within classes, including validity and comments.",{"title":9042,"description":9043},"Admin Interface","Dedicated GUI in the Admin area for easy maintenance of reference data.",[9045],{"source":6828,"source_url":9046,"items":9047},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog\u002Fissues",[9048,9051],{"title":9049,"url":9050},"Missing translation in AdminTranslation screen","https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog\u002Fpull\u002F26",{"title":9052,"url":9053},"Fixed system configuration hash key duplication","https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog\u002Fpull\u002F25",{"screenshots":9055},[],{},{"is_free":6460,"payment_models":9058},[],[],[],"en\u002Fpackages\u002Fgeneralcatalog",[9063,9066],{"name":9064,"system_id":6368,"description":9065,"default":73},"GeneralCatalog::Frontend::AdminGeneralCatalog###Permission","Defines the permission required to access the General Catalog module in the admin interface.",{"name":9067,"system_id":6368,"description":9068,"default":9069},"GeneralCatalog::Frontend::AdminGeneralCatalog###ItemsPerPage","Defines the number of items shown per page in the General Catalog overview.","25",{"package_type":6417,"repository_url":9071,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"x6NY7wnk6AhYAUiRhnZ3vsvCrQuYK5PXIMtzlqVMpkQ",{"id":9075,"basic_info":9076,"compatibility":9082,"extension":9,"features":9091,"issues":9101,"media":9102,"meta":9104,"metrics":13,"organization_id":7015,"pricing_and_payment":9105,"related_packages":9107,"reviews":9108,"seo_and_faqs":13,"stem":9109,"sysconfig":9110,"technical_details":9111,"ui_configuration":9113,"uuid":13,"__hash__":9114},"packagesEn\u002Fen\u002Fpackages\u002Fgenericagentticketarchive.json",{"title":9077,"slug":9078,"summary":9079,"categories":9080,"full_description":9081},"GenericAgentTicketArchive","genericagentticketarchive","Script and example for ticket archiving via command line for LigeroSmart and Znuny.",[942,352,2352,4016,3103,527],"This repository provides a practical script and configuration examples for archiving tickets in OTRS-based systems such as LigeroSmart or Znuny. It utilizes the GenericAgent module to identify tickets based on defined criteria and move them to an archived state. This is particularly useful for systems with very large datasets to maintain high performance of the active ticket tables. The tool is executed via the command line and can be easily integrated into cron jobs.",{"systems":9083,"dependencies":9090},[9084,9086,9088],{"system_id":6999,"supported_versions":9085},[7260],{"system_id":6368,"supported_versions":9087},[7260,7261],{"system_id":6533,"supported_versions":9089},[7260],[],[9092,9095,9098],{"title":9093,"description":9094},"Command Line Interface (CLI)","Allows triggering ticket archiving processes directly from the terminal.",{"title":9096,"description":9097},"GenericAgent Integration","Utilizes the established GenericAgent framework of OTRS\u002FZnuny for ticket processing.",{"title":9099,"description":9100},"Performance Optimization","Improves system speed by moving old tickets into archive tables.",[],{"screenshots":9103},[],{},{"is_free":6460,"payment_models":9106},[],[7015],[],"en\u002Fpackages\u002Fgenericagentticketarchive",[],{"package_type":6450,"repository_url":9112,"license":6485},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002FGenericAgentTicketArchive",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"p98xRdogd3jTbpNM66rZoctzTJJlaXq6xZBcOdndqPA",{"id":9116,"basic_info":9117,"compatibility":9123,"extension":9,"features":9132,"issues":9145,"media":9146,"meta":9148,"metrics":13,"organization_id":9149,"pricing_and_payment":9150,"related_packages":9152,"reviews":9153,"seo_and_faqs":13,"stem":9154,"sysconfig":9155,"technical_details":9186,"ui_configuration":9189,"uuid":13,"__hash__":9190},"packagesEn\u002Fen\u002Fpackages\u002Fgenericinterfaceextended.json",{"title":9118,"slug":9119,"summary":9120,"categories":9121,"full_description":9122},"GenericInterfaceExtended","genericinterfaceextended","Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.",[4598,2342,2686,527,2975,2142,4877,2697,6164],"This package extends the Generic Interface of Znuny, OTRS, and OTOBO with a variety of useful REST operations that are missing from the standard feature set. It enables external systems to interact with links (LinkObject), services, SLAs, and FAQ articles. Additionally, it provides an operation for merging tickets (TicketMerge). This is particularly helpful for complex integrations where external applications need to perform deep actions within the ticket system without direct database access.",{"systems":9124,"dependencies":9131},[9125,9127,9129],{"system_id":6368,"supported_versions":9126},[7260],{"system_id":6533,"supported_versions":9128},[7260],{"system_id":6432,"supported_versions":9130},[6434],[],[9133,9136,9139,9142],{"title":9134,"description":9135},"LinkObject Operations","Allows adding, deleting, and listing links between objects (e.g., ticket to ticket) via REST.",{"title":9137,"description":9138},"Service & SLA Operations","Provides operations to retrieve details and lists for Services and Service Level Agreements (SLAs).",{"title":9140,"description":9141},"FAQ Operations","Enables searching for FAQ articles and retrieving FAQ details via the Generic Interface.",{"title":9143,"description":9144},"TicketMerge Operation","Allows merging tickets through a REST interface.",[],{"screenshots":9147},[],{},"intelicolab",{"is_free":6460,"payment_models":9151},[],[],[],"en\u002Fpackages\u002Fgenericinterfaceextended",[9156,9159,9162,9165,9168,9171,9174,9177,9180,9183],{"name":9157,"system_id":6368,"description":9158},"GenericInterface::Operation::Registration###LinkObject::LinkAdd","Registration of the LinkAdd operation in the Generic Interface.",{"name":9160,"system_id":6368,"description":9161},"GenericInterface::Operation::Registration###LinkObject::LinkDelete","Registration of the LinkDelete operation in the Generic Interface.",{"name":9163,"system_id":6368,"description":9164},"GenericInterface::Operation::Registration###LinkObject::LinkList","Registration of the LinkList operation in the Generic Interface.",{"name":9166,"system_id":6368,"description":9167},"GenericInterface::Operation::Registration###Service::ServiceGet","Registration of the ServiceGet operation in the Generic Interface.",{"name":9169,"system_id":6368,"description":9170},"GenericInterface::Operation::Registration###Service::ServiceList","Registration of the ServiceList operation in the Generic Interface.",{"name":9172,"system_id":6368,"description":9173},"GenericInterface::Operation::Registration###SLA::SLAGet","Registration of the SLAGet operation in the Generic Interface.",{"name":9175,"system_id":6368,"description":9176},"GenericInterface::Operation::Registration###SLA::SLAList","Registration of the SLAList operation in the Generic Interface.",{"name":9178,"system_id":6368,"description":9179},"GenericInterface::Operation::Registration###FAQ::FAQGet","Registration of the FAQGet operation in the Generic Interface.",{"name":9181,"system_id":6368,"description":9182},"GenericInterface::Operation::Registration###FAQ::FAQSearch","Registration of the FAQSearch operation in the Generic Interface.",{"name":9184,"system_id":6368,"description":9185},"GenericInterface::Operation::Registration###Ticket::TicketMerge","Registration of the TicketMerge operation in the Generic Interface.",{"package_type":6417,"repository_url":9187,"license":6485,"latest_version":9188},"https:\u002F\u002Fgithub.com\u002FIntelicolab\u002FGenericInterfaceExtended","6.0.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"BzwnyKYE9Tc3JDw9uEgCbMex83BiyfTJzjGYghmA2e8",{"id":9192,"basic_info":9193,"compatibility":9198,"extension":9,"features":9207,"issues":9217,"media":9224,"meta":9226,"metrics":13,"organization_id":13,"pricing_and_payment":9227,"related_packages":9229,"reviews":9230,"seo_and_faqs":13,"stem":9231,"sysconfig":9232,"technical_details":9233,"ui_configuration":9236,"uuid":13,"__hash__":9237},"packagesEn\u002Fen\u002Fpackages\u002Fgetotrs.json",{"title":9194,"slug":9194,"summary":9195,"categories":9196,"full_description":9197},"getotrs","Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.",[942,2382,4598,469,527,2697,1797],"getotrs is a command-line utility written in Go, designed to interact with the OTRS GenericInterface (REST API). It allows administrators and users to efficiently download all attachments associated with specific ticket IDs. The tool is particularly useful for automated workflows, data migrations, or creating local backups of ticket documents without needing to use the web interface. Since Znuny and OTOBO maintain the REST API structure of OTRS, the tool is fully compatible with these systems as well.",{"systems":9199,"dependencies":9206},[9200,9202,9204],{"system_id":6533,"supported_versions":9201},[6878,6525],{"system_id":6368,"supported_versions":9203},[6525,6530,6531,6881],{"system_id":6432,"supported_versions":9205},[6884,6885,6886],[],[9208,9211,9214],{"title":9209,"description":9210},"REST API Integration","Uses the TicketGet operation of the OTRS GenericInterface to fetch ticket details and attachments.",{"title":9212,"description":9213},"Ticket ID Filtering","Allows downloading attachments for a list of ticket IDs or a range.",{"title":9215,"description":9216},"Local Storage","Saves attachments directly to the local file system for further processing or archiving.",[9218],{"source":6828,"source_url":9219,"items":9220},"https:\u002F\u002Fgithub.com\u002Fabbbi\u002Fgetotrs\u002Fissues",[9221],{"title":9222,"url":9223,"state":7192},"Support for OTRS 6 REST API","https:\u002F\u002Fgithub.com\u002Fabbbi\u002Fgetotrs\u002Fissues\u002F1",{"screenshots":9225},[],{},{"is_free":6460,"payment_models":9228},[],[],[],"en\u002Fpackages\u002Fgetotrs",[],{"package_type":6450,"repository_url":9234,"latest_version":9235,"license":6485},"https:\u002F\u002Fgithub.com\u002Fabbbi\u002Fgetotrs","0.0.4",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"kd8561MB3rhXPakNfvP96a3OPjslfgAhdYK1eav-t1Y",{"id":9239,"basic_info":9240,"compatibility":9246,"extension":9,"features":9254,"issues":9264,"media":9270,"meta":9272,"metrics":13,"organization_id":7110,"pricing_and_payment":9273,"related_packages":9275,"reviews":9276,"seo_and_faqs":13,"stem":9277,"sysconfig":9278,"technical_details":9288,"ui_configuration":9290,"uuid":13,"__hash__":9291},"packagesEn\u002Fen\u002Fpackages\u002Fgiextension.json",{"title":9241,"slug":9242,"summary":9243,"categories":9244,"full_description":9245},"GIExtension","giextension","A library of additional operations and filters for the OTRS\u002FZnuny GenericInterface (Web Services).",[2362,6095,274,3173,5631,1527,1517,6164,2686],"GIExtension enhances the GenericInterface (Web Services) of OTRS and Znuny by providing a set of additional operations and filters. Key features include Ticket::TicketGetFiltered (a drop-in replacement for TicketGet with custom filter support), operations for managing Customer Users and Customer Companies (Add, Update, Search), and Dynamic Field updates for customers. It also allows for custom Perl-based filters to manipulate data during web service processing. 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It is particularly useful when the built-in Zammad web form is too limited for complex requirements. The script runs as a Google Apps Script trigger (\"on form submit\"), processes the form data, and sends it to the Zammad REST API. It supports custom field mapping and includes an error handling layer for improved reliability.",{"systems":9301,"dependencies":9304},[9302],{"system_id":6659,"supported_versions":9303},[7301,7260],[],[9306,9309,9311],{"title":9307,"description":9308},"Automated Ticket Creation","Automatically generates a Zammad ticket every time a Google Form is submitted.",{"title":7433,"description":9310},"Map Google Form questions directly to Zammad ticket attributes like title, body, and tags.",{"title":9312,"description":9313},"Error Handling","Includes an error handling layer to ensure the reliability of ticket submissions.",[],{"screenshots":9316},[],{},"universita-di-ferrara",{"is_free":6460,"payment_models":9320},[],[],[],"en\u002Fpackages\u002Fgoogleform-to-zammad",[],{"package_type":6450,"repository_url":9326,"latest_version":6745,"license":6485},"https:\u002F\u002Fgithub.com\u002FUniversita-di-Ferrara\u002FGoogleForm-to-Zammad",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"kUhoOAFzivz6rCYBimOHKYTZvdfcPMtDLV1eTmy7oWE",{"id":9330,"basic_info":9331,"compatibility":9337,"extension":9,"features":9342,"issues":9357,"media":9358,"meta":9360,"metrics":13,"organization_id":9361,"pricing_and_payment":9362,"related_packages":9364,"reviews":9365,"seo_and_faqs":13,"stem":9380,"sysconfig":9381,"technical_details":9382,"ui_configuration":9384,"uuid":13,"__hash__":9385},"packagesEn\u002Fen\u002Fpackages\u002Fgrafana-dashboards.json",{"title":9332,"slug":9333,"summary":9334,"categories":9335,"full_description":9336},"Zammad Grafana Dashboards","grafana-dashboards","Official collection of sample Grafana dashboards for visualizing Zammad data via Elasticsearch.",[4548,2442,234,1896,1557,6273],"This official repository by Zammad GmbH contains a collection of sample dashboards for Grafana. These dashboards enable in-depth analysis of helpdesk data by accessing Zammad's Elasticsearch index directly. Users can visualize key metrics such as ticket volume, processing times, and team productivity in real-time. The dashboards are modular and serve as a starting point for custom reporting requirements. Note: These dashboards require Zammad 4.0 or later and are optimized for Grafana 10.3+.",{"systems":9338,"dependencies":9341},[9339],{"system_id":6659,"supported_versions":9340},[6877,6878,6525,6531],[],[9343,9345,9348,9351,9354],{"title":5560,"description":9344},"Visualization of ticket trends, status distribution, and escalations.",{"title":9346,"description":9347},"Agent Performance","Metrics for individual agent and team performance, including response times.",{"title":9349,"description":9350},"Chat Statistics","Analysis of chat interactions and response rates.",{"title":9352,"description":9353},"CTI \u002F Phone Logs","Visualization of telephony data from the Zammad CTI log.",{"title":9355,"description":9356},"SLA Monitoring","Monitoring of Service Level Agreements and deadline compliance.",[],{"screenshots":9359},[],{},"zammad-gmbh",{"is_free":6460,"payment_models":9363},[],[],[9366,9373],{"quote":9367,"role":9368,"context":9369,"source_label":9370,"source_url":9371,"date":9372},"I saw on the zammad.com page there is an integration with Grafana, which seems really cool.","User","Technical assistance discussion in the Zammad community forum.","Zammad Community","https:\u002F\u002Fcommunity.zammad.org\u002Ft\u002Fgrafana-dashboards\u002F5593","2020-11-17",{"quote":9374,"role":9375,"context":9376,"source_label":9377,"source_url":9378,"date":9379},"Optimize your ticket management with modern Zammad dashboards based on Grafana. 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Via a web service endpoint, the add-on provides detailed information about critical system components such as the Znuny daemon, the scheduler, and the database connection. This enables seamless integration into professional monitoring solutions (e.g., Checkmk, Zabbix, Icinga) to proactively detect outages before they affect users.",{"systems":9420,"dependencies":9423},[9421],{"system_id":6368,"supported_versions":9422},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],[],[9425,9428,9431,9433],{"title":9426,"description":9427},"REST API Interface","Provides a REST endpoint that can be queried by monitoring systems like Nagios, Icinga, or Zabbix.",{"title":9429,"description":9430},"Background Job Monitoring","Monitors the status of the Znuny daemon and background processes (Scheduler) to ensure tasks like email fetching and notifications are running.",{"title":7229,"description":9432},"Checks the availability and status of the database connection.",{"title":9434,"description":9435},"Token-based Authentication","Secures access to the status API using a configurable token.",[9437],{"source":6828,"source_url":9438,"items":9439},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-HealthStatus\u002Fissues",[9440],{"title":9441,"url":9438},"Check GitHub for current issues and pull requests.",{"screenshots":9443},[],{"calls_to_action":9445},[9446],{"type":6398,"text":6399,"url":9447,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fhealthstatus",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":9450},[],[],[],{"meta_title":9454,"meta_description":9455,"faqs":9456},"HealthStatus | Open ITSM Hub","A monitoring add-on that enables programmatic health and state checks of your Znuny instance via web services. 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Rasa.",[2697],{"systems":9528,"dependencies":9529},[],[],[],[],{"screenshots":9533},[],{},{"is_free":6460,"payment_models":9536},[],[],[],"en\u002Fpackages\u002Fhelpdesk-assistant",[],{"package_type":6450,"repository_url":9542},"https:\u002F\u002Fgithub.com\u002FRasaHQ\u002Fhelpdesk-assistant",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Vhhg2cAZDcF1Zg1_96_ZngqkUcQfeS6XZyRbZTW6dTI",{"id":9546,"basic_info":9547,"compatibility":9551,"extension":9,"features":9554,"issues":9555,"media":9556,"meta":9558,"metrics":13,"organization_id":13,"pricing_and_payment":9559,"related_packages":9561,"reviews":9562,"seo_and_faqs":13,"stem":9563,"sysconfig":9564,"technical_details":9565,"ui_configuration":9567,"uuid":13,"__hash__":9568},"packagesEn\u002Fen\u002Fpackages\u002Fhelpdesk-laravel.json",{"title":9548,"slug":9548,"summary":9549,"categories":9550},"helpdesk-laravel","A helpdesk system with multiple admins, units, and roles based on Laravel and Filament.",[2697],{"systems":9552,"dependencies":9553},[],[],[],[],{"screenshots":9557},[],{},{"is_free":6460,"payment_models":9560},[],[],[],"en\u002Fpackages\u002Fhelpdesk-laravel",[],{"package_type":6450,"repository_url":9566},"https:\u002F\u002Fgithub.com\u002Fruswan\u002Fhelpdesk-laravel",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"lCAohSxBVw0lsKQwKodbTfh6UJ0SdStZ3KgNzFWKxxk",{"id":9570,"basic_info":9571,"compatibility":9576,"extension":9,"features":9579,"issues":9580,"media":9581,"meta":9583,"metrics":13,"organization_id":13,"pricing_and_payment":9584,"related_packages":9586,"reviews":9587,"seo_and_faqs":13,"stem":9588,"sysconfig":9589,"technical_details":9590,"ui_configuration":9592,"uuid":13,"__hash__":9593},"packagesEn\u002Fen\u002Fpackages\u002Fhelpdeskai.json",{"title":9572,"slug":9573,"summary":9574,"categories":9575},"HELPDESK.AI","helpdeskai","A full-stack AI helpdesk platform that uses machine learning, NLP, and OCR to automatically analyze 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Orders","heptacomshopwarezammadticketsfromorders","A Shopware 5 extension for creating Zammad tickets directly from customer orders to optimize support workflows.",[4917,1866,2686,5641,2697],"This plugin integrates the Zammad ticketing system into the Shopware 5 backend. It enables shop operators to handle support requests more efficiently by allowing the creation of tickets directly from the order management interface. Relevant order data and customer information are automatically transmitted to Zammad, reducing processing time and simplifying the assignment of inquiries to specific transactions. 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It allows administrators to dynamically control the visibility of dynamic fields in various ticket screens (e.g., AgentTicketPhone, AgentTicketEmail). Fields can be shown or hidden based on attributes such as the selected queue, ticket state, or ticket type. This significantly improves clarity for agents by only displaying fields relevant to the current context. Configuration is flexible via SysConfig, allowing for custom bindings to specific attributes.",{"systems":9664,"dependencies":9669},[9665,9667],{"system_id":6368,"supported_versions":9666},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":9668},[6370],[],[9671,9674,9677],{"title":9672,"description":9673},"Queue-based Visibility","Allows hiding dynamic fields based on the selected queue in real-time.",{"title":9675,"description":9676},"Multi-Dialog Support","Supports configuration for various actions like Phone Ticket, Email Ticket, Notes, and more.",{"title":9678,"description":9679},"Dynamic Updates","Checks changes in dropdown fields immediately and adjusts the display of dynamic fields without reloading the page.",[9681],{"source":6828,"source_url":9682,"items":9683},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-HideDynamicFields\u002Fissues",[9684],{"title":9685,"url":9682,"state":6833},"Mandatory fields cannot be submitted if they are hidden.",{"screenshots":9687},[],{},{"is_free":6460,"payment_models":9690},[],[9692],"ticketchecklist",[9694],{"quote":9695,"role":9368,"context":9696,"source_label":9697,"source_url":9698,"date":9699},"The add-on is safe to use. ... It really works.","Discussion about hiding dynamic fields in Znuny forums.","Znuny Forum (Otterhub)","https:\u002F\u002Fforums.otterhub.org\u002Fviewtopic.php?t=40185","2021-02-25","en\u002Fpackages\u002Fhidedynamicfields",[9702,9705,9708],{"name":9703,"system_id":6368,"description":9704},"Frontend::Output::FilterContent###HideDynamicFields","Defines which templates\u002Factions should be handled by the filter (e.g., AgentTicketEmail, AgentTicketPhone).",{"name":9706,"system_id":6368,"description":9707},"HideDynamicFields::Filter###Dest","Defines which dynamic fields should be hidden for specific queues.",{"name":9709,"system_id":6368,"description":9710},"HideDynamicFields::ValueTexts","Defines which attribute of the bound field should be used for checking (e.g., 'text' or 'id').",{"package_type":6417,"repository_url":9712,"latest_version":9713,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-HideDynamicFields","6.0.8",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"_zRWtmRwOPMXcU1GvnfrkaiWCTAq1qOo2i7RTtEXBVI",{"id":9717,"basic_info":9718,"compatibility":9724,"extension":9,"features":9731,"issues":9735,"media":9736,"meta":9738,"metrics":13,"organization_id":7110,"pricing_and_payment":9739,"related_packages":9741,"reviews":9742,"seo_and_faqs":13,"stem":9743,"sysconfig":9744,"technical_details":9748,"ui_configuration":9750,"uuid":13,"__hash__":9751},"packagesEn\u002Fen\u002Fpackages\u002Fhidetimezone.json",{"title":9719,"slug":9720,"summary":9721,"categories":9722,"full_description":9723},"HideTimeZone","hidetimezone","Do not show timezone after date, even when user's timezone is different to the OTRSTimeZone.",[5700,1626,5806,1767,103,1397,5936],"By default, OTRS and Znuny append the timezone name or offset to date and time strings if the user's personal timezone setting differs from the system's default timezone. This package suppresses this behavior, ensuring a consistent date format across the entire interface regardless of individual user settings. This is particularly useful for a cleaner UI when timezone information is redundant for the target audience.",{"systems":9725,"dependencies":9730},[9726,9728],{"system_id":6533,"supported_versions":9727},[7087,6370],{"system_id":6368,"supported_versions":9729},[6370,6371,6372,6373,6374,6574,6376],[],[9732],{"title":9733,"description":9734},"Clean Date Display","Removes the timezone suffix (e.g., 'CET') from all timestamps in the web interface.",[],{"screenshots":9737},[],{},{"is_free":6460,"payment_models":9740},[],[],[],"en\u002Fpackages\u002Fhidetimezone",[9745],{"name":9746,"system_id":6368,"description":9747,"default":6612},"HideTimeZone###Active","Activates or deactivates the hiding of the timezone in the web interface.",{"package_type":6417,"repository_url":9749,"latest_version":7550,"license":6956},"https:\u002F\u002Fgithub.com\u002Frenee-b\u002Fotrs-HideTimeZone",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"vocKTZ4pwvhjkxjnMKVqq3gx86e26kDiWq9PK1Z5qmk",{"id":9753,"basic_info":9754,"compatibility":9760,"extension":9,"features":9765,"issues":9772,"media":9773,"meta":9775,"metrics":13,"organization_id":9776,"pricing_and_payment":9777,"related_packages":9779,"reviews":9780,"seo_and_faqs":13,"stem":9781,"sysconfig":9782,"technical_details":9783,"ui_configuration":9785,"uuid":13,"__hash__":9786},"packagesEn\u002Fen\u002Fpackages\u002Fhutch-sl-sms-plugin-for-zammad.json",{"title":9755,"slug":9756,"summary":9757,"categories":9758,"full_description":9759},"Hutch SL SMS Plugin for Zammad","hutch-sl-sms-plugin-for-zammad","An SMS notification backend for Zammad that enables integration with the Hutch Sri Lanka SMS gateway for sending ticket alerts.",[5016,3602,2550,2686,1111,2697],"This plugin is a custom notification sender for Zammad. It extends Zammad's SMS capabilities by adding support for the Hutch Sri Lanka SMS gateway. Once installed, administrators can configure Hutch SL as an SMS provider to send critical ticket updates, escalations, or notifications directly via SMS to mobile phones. The integration utilizes the Hutch SL HTTP API for reliable delivery within Sri Lanka.",{"systems":9761,"dependencies":9764},[9762],{"system_id":6659,"supported_versions":9763},[7468,7469,7301,7260],[],[9766,9769],{"title":9767,"description":9768},"Hutch SL Integration","Integrates the Hutch Sri Lanka SMS gateway directly into Zammad's notification engine.",{"title":9770,"description":9771},"Automated Ticket Alerts","Enables sending automated SMS notifications to agents and customers upon ticket events.",[],{"screenshots":9774},[],{},"kakalpa",{"is_free":6460,"payment_models":9778},[],[],[],"en\u002Fpackages\u002Fhutch-sl-sms-plugin-for-zammad",[],{"package_type":6450,"repository_url":9784,"license":6684},"https:\u002F\u002Fgithub.com\u002Fkakalpa\u002FHutch-SL-SMS-Plugin-For-Zammad",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"rft3-hm7GodG7NaGtIh3ugT6QkJzaUnxbX-RQF5YiaU",{"id":9788,"basic_info":9789,"compatibility":9795,"extension":9,"features":9800,"issues":9811,"media":9816,"meta":9818,"metrics":13,"organization_id":9819,"pricing_and_payment":9820,"related_packages":9822,"reviews":9823,"seo_and_faqs":13,"stem":9824,"sysconfig":9825,"technical_details":9826,"ui_configuration":9828,"uuid":13,"__hash__":9829},"packagesEn\u002Fen\u002Fpackages\u002Fiflow-mcpbasher83-zammad.json",{"title":9790,"slug":9791,"summary":9792,"categories":9793,"full_description":9794},"Zammad MCP Server (basher83)","iflow-mcpbasher83-zammad","A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.",[3243,203,274,527,5511,3005,2686,923,1367,2697,214],"This package provides a Model Context Protocol (MCP) server that connects AI assistants (like Claude or Cursor) to a Zammad instance. It allows Large Language Models (LLMs) to perform actions such as searching for tickets, retrieving ticket details, creating articles, and managing users or organizations through a standardized interface. The integration utilizes the Zammad REST API and supports authentication via API tokens. This enables seamless automation of support workflows and more efficient ticket handling through natural language interactions.",{"systems":9796,"dependencies":9799},[9797],{"system_id":6659,"supported_versions":9798},[7260,7261],[],[9801,9803,9806,9808],{"title":5510,"description":9802},"Search, read, and update tickets directly via AI assistants.",{"title":9804,"description":9805},"User & Organization Access","Retrieve details about users, groups, and organizations for context-aware responses.",{"title":6893,"description":9807},"Full implementation for managing ticket article attachments by LLMs.",{"title":9809,"description":9810},"Standardized MCP","Compatible with any MCP-enabled client such as Claude Desktop or Cursor.",[9812],{"source":6828,"source_url":9813,"items":9814},"https:\u002F\u002Fgithub.com\u002Fbasher83\u002FZammad-MCP\u002Fissues",[9815],{"title":7442,"url":9813},{"screenshots":9817},[],{},"basher83",{"is_free":6460,"payment_models":9821},[],[],[],"en\u002Fpackages\u002Fiflow-mcpbasher83-zammad",[],{"package_type":7284,"repository_url":9827,"latest_version":6745,"license":8300},"https:\u002F\u002Fgithub.com\u002Fbasher83\u002FZammad-MCP",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ljFFj8IV84m3J5xRexjH_KAFrqZ9DisSApXo9hRyKZE",{"id":9831,"basic_info":9832,"compatibility":9838,"extension":9,"features":9845,"issues":9855,"media":9865,"meta":9867,"metrics":13,"organization_id":6404,"pricing_and_payment":9868,"related_packages":9870,"reviews":9871,"seo_and_faqs":13,"stem":9872,"sysconfig":9873,"technical_details":9883,"ui_configuration":9886,"uuid":13,"__hash__":9887},"packagesEn\u002Fen\u002Fpackages\u002Fimportexport.json",{"title":9833,"slug":9834,"summary":9835,"categories":9836,"full_description":9837},"ImportExport","importexport","A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.",[2626,2063,1337,6223,3331,1587,93],"The ImportExport module provides a technical framework for Znuny and OTRS to exchange data with external systems. It allows administrators to create reusable 'Import\u002FExport Jobs' with flexible field mappings. While the base module supports CSV and XML formats, specific object backends (e.g., for ITSM Configuration Items) are typically provided by additional modules like ITSM or specialized add-ons. This module is essential for initial data migrations as well as regular synchronization with external data sources.",{"systems":9839,"dependencies":9844},[9840,9842],{"system_id":6368,"supported_versions":9841},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],{"system_id":6533,"supported_versions":9843},[6525],[],[9846,9849,9852],{"title":9847,"description":9848},"CSV Support","Import and export data using the Comma Separated Values format.",{"title":9850,"description":9851},"XML Support","Support for XML-based data exchange.",{"title":9853,"description":9854},"Mapping Engine","Flexible mapping of external columns to internal system attributes via a graphical interface.",[9856],{"source":6828,"source_url":9857,"items":9858},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport\u002Fissues",[9859,9862],{"title":9860,"url":9861,"state":6833},"ImportExport: Export of Date\u002FDateTime fields","https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport\u002Fissues\u002F10",{"title":9863,"url":9864,"state":7192},"Problem with empty values in CSV","https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport\u002Fissues\u002F5",{"screenshots":9866},[],{},{"is_free":6460,"payment_models":9869},[],[],[],"en\u002Fpackages\u002Fimportexport",[9874,9877,9880],{"name":9875,"system_id":6368,"description":9876},"ImportExport::Frontend::Module###AdminImportExport","Module registration for the admin interface of the Import\u002FExport tool.",{"name":9878,"system_id":6368,"description":9879},"ImportExport::Backend###CSV","Configuration of the CSV backend for import and export.",{"name":9881,"system_id":6368,"description":9882},"ImportExport::Backend###XML","Configuration of the XML backend for import and export.",{"package_type":6417,"repository_url":9884,"latest_version":9885,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport","7.3.2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"M04WRH_nua_N_sRF2f0tvjOrggdmRx0XWxm6tky-tgU",{"id":9889,"basic_info":9890,"compatibility":9895,"extension":9,"features":9902,"issues":9915,"media":9916,"meta":9918,"metrics":13,"organization_id":9919,"pricing_and_payment":9920,"related_packages":9922,"reviews":9923,"seo_and_faqs":13,"stem":9924,"sysconfig":9925,"technical_details":9926,"ui_configuration":9929,"uuid":13,"__hash__":9930},"packagesEn\u002Fen\u002Fpackages\u002Finnovazammad.json",{"title":9891,"slug":9891,"summary":9892,"categories":9893,"full_description":9894},"innovazammad","A bridge application that connects Innovaphone PBX systems with Zammad's generic CTI integration.",[1357,2666,3986,5342,2686,2382,3322,2697,1111],"innovazammad acts as a middleware application that bridges the gap between an Innovaphone PBX and the Zammad helpdesk. The application polls the Innovaphone PBX SOAP API for call events and forwards them to Zammad's generic CTI API. This enables features such as displaying caller information on incoming calls and automatic call logging. Note: This project is marked as deprecated and abandoned by the original vendor (RegioHelden) and is no longer actively maintained.",{"systems":9896,"dependencies":9901},[9897],{"system_id":6659,"supported_versions":9898},[9899,9900,6876,7469,7301,7260],"2.9","3.0",[],[9903,9906,9909,9912],{"title":9904,"description":9905},"Innovaphone SOAP Integration","Connects to the Innovaphone SOAP API (v11+) to receive call events in real-time.",{"title":9907,"description":9908},"Zammad Generic CTI Support","Translates PBX events into Zammad's generic CTI format for seamless integration.",{"title":9910,"description":9911},"Real-time Caller ID","Enables caller identification and automatic opening of user profiles within Zammad.",{"title":9913,"description":9914},"Call Logging","Automatically logs calls in Zammad, including tracking of forwarded calls.",[],{"screenshots":9917},[],{},"regiohelden",{"is_free":6460,"payment_models":9921},[],[],[],"en\u002Fpackages\u002Finnovazammad",[],{"package_type":6450,"repository_url":9927,"latest_version":9928,"license":6684},"https:\u002F\u002Fgithub.com\u002FRegioHelden\u002Finnovazammad","0.1.4",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"d2PAWpAeRKOLw1My5SGa_zFUtfloTQMn-zzdRsVLbE0",{"id":9932,"basic_info":9933,"compatibility":9939,"extension":9,"features":9944,"issues":9954,"media":9959,"meta":9961,"metrics":13,"organization_id":9962,"pricing_and_payment":9963,"related_packages":9965,"reviews":9966,"seo_and_faqs":13,"stem":9967,"sysconfig":9968,"technical_details":9969,"ui_configuration":9971,"uuid":13,"__hash__":9972},"packagesEn\u002Fen\u002Fpackages\u002Fintakeshield.json",{"title":9934,"slug":9935,"summary":9936,"categories":9937,"full_description":9938},"IntakeShield","intakeshield","Security and spam protection for Zammad featuring whitelisting, signup CAPTCHA, and automated spam cleanup.",[4786,5095,775,2322,4222,5105],"IntakeShield is a specialized security extension for Zammad helpdesk systems. The package addresses critical issues such as spam registrations and the influx of unwanted tickets. It provides administrators with tools to implement whitelists and blacklists for domains and email addresses. A key feature is the integration of CAPTCHAs into the registration process to fend off automated bot attacks. Additionally, IntakeShield supports data privacy compliance (GDPR) through an automated cleanup mechanism that permanently removes tickets marked as spam from the system after a configurable period.",{"systems":9940,"dependencies":9943},[9941],{"system_id":6659,"supported_versions":9942},[7260,7261],[],[9945,9948,9951],{"title":9946,"description":9947},"Whitelist & Blacklist","Allows precise control over which email addresses or domains are permitted to create tickets or register.",{"title":9949,"description":9950},"Signup CAPTCHA","Integrates CAPTCHA solutions (such as Friendly Captcha or Google reCAPTCHA) into the public signup form to prevent bot registrations.",{"title":9952,"description":9953},"Automated Spam Cleanup","Automates the deletion of spam tickets after a defined period for GDPR compliance and system maintenance.",[9955],{"source":6828,"source_url":9956,"items":9957},"https:\u002F\u002Fgithub.com\u002FTranquillius\u002Fintakeshield\u002Fissues",[9958],{"title":9269,"url":9956,"state":6833},{"screenshots":9960},[],{},"tranquillius",{"is_free":6460,"payment_models":9964},[],[],[],"en\u002Fpackages\u002Fintakeshield",[],{"package_type":6450,"repository_url":9970,"license":6956},"https:\u002F\u002Fgithub.com\u002FTranquillius\u002Fintakeshield",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"XeGkiobeF64JffW3wkOBIRhhjJJj034sAfCk1NmcKeQ",{"id":9974,"basic_info":9975,"compatibility":9981,"extension":9,"features":9986,"issues":9994,"media":10005,"meta":10007,"metrics":13,"organization_id":3534,"pricing_and_payment":10008,"related_packages":10010,"reviews":10011,"seo_and_faqs":13,"stem":10018,"sysconfig":10019,"technical_details":10020,"ui_configuration":10023,"uuid":13,"__hash__":10024},"packagesEn\u002Fen\u002Fpackages\u002Fintegrationzammad.json",{"title":9976,"slug":9977,"summary":9978,"categories":9979,"full_description":9980},"Zammad Integration for Nextcloud","integrationzammad","A Nextcloud application that integrates Zammad features, providing a dashboard widget for ticket notifications and a unified search provider for Zammad tickets.",[3534,2686,1547,4766,2697],"This application integrates Zammad into Nextcloud Hub. It provides a dashboard widget to keep track of your tickets, a search provider to find tickets directly from the Nextcloud search bar, and notifications for ticket updates. It allows users to stay productive by managing their helpdesk tasks without leaving their collaboration environment. The integration utilizes the Zammad REST API and can be configured via the Connected Accounts settings in Nextcloud.",{"systems":9982,"dependencies":9985},[9983],{"system_id":6659,"supported_versions":9984},[7301,7260,7261],[],[9987,9989,9992],{"title":7774,"description":9988},"View assigned and open tickets directly on the Nextcloud dashboard.",{"title":9990,"description":9991},"Unified Search","Search for Zammad tickets using the global Nextcloud search bar.",{"title":3601,"description":9993},"Receive real-time notifications in Nextcloud for ticket status updates.",[9995],{"source":6828,"source_url":9996,"items":9997},"https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad\u002Fissues",[9998,10001],{"title":6824,"url":9999,"state":6833,"number":10000},"https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad\u002Fissues\u002F90",90,{"title":10002,"url":10003,"state":6833,"number":10004},"Open Zammad links in an iframe","https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad\u002Fissues\u002F91",91,{"screenshots":10006},[],{},{"is_free":6460,"payment_models":10009},[],[],[10012],{"quote":10013,"role":10014,"context":10015,"source_label":10015,"source_url":10016,"date":10017},"Zammad has become the main communication channel between Nextcloud and our customers... We're very pleased with it and would like to extend it further in the future.","Software Engineer at Nextcloud","Zammad Success Story","https:\u002F\u002Fzammad.com\u002Fen\u002Fcustomers\u002Fnextcloud","2020-10-29","en\u002Fpackages\u002Fintegrationzammad",[],{"package_type":6450,"repository_url":10021,"latest_version":10022,"license":8300},"https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad","4.0.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"FRKcdlNqwDaKR8AykC7eFBGpwUZkL7jPYrB2HaioEMI",{"id":10026,"basic_info":10027,"compatibility":10033,"extension":9,"features":10041,"issues":10052,"media":10058,"meta":10060,"metrics":13,"organization_id":13,"pricing_and_payment":10061,"related_packages":10063,"reviews":10064,"seo_and_faqs":13,"stem":10065,"sysconfig":10066,"technical_details":10072,"ui_configuration":10074,"uuid":13,"__hash__":10075},"packagesEn\u002Fen\u002Fpackages\u002Fishenkoyvotrs-lib.json",{"title":10028,"slug":10029,"summary":10030,"categories":10031,"full_description":10032},"ishenkoyv\u002Fotrs-lib","ishenkoyvotrs-lib","PHP library for interacting with the OTRS\u002FZnuny SOAP API for ticket automation.",[4065,5046,284,2686,4687,2697],"This PHP library implements a client for the OTRS SOAP API (RPC interface). It allows developers to perform various operations such as creating, retrieving, and searching for tickets, managing articles, and handling customer user data. The library is designed for OTRS 3.0 and later versions, including OTRS Community Edition and Znuny. As it is based on the classic rpc.pl interface, it is particularly useful for legacy integrations or systems where the GenericInterface is not the primary choice. The library requires the PHP SOAP extension and the activation of the RPC interface (Core::Soap) on the server side.",{"systems":10034,"dependencies":10040},[10035,10038],{"system_id":6533,"supported_versions":10036},[9900,6876,10037,9250,6877,6878,6525],"3.2",{"system_id":6368,"supported_versions":10039},[6525,6526,6527,6528,6529,6530,6531],[],[10042,10045,10047,10049],{"title":10043,"description":10044},"SOAP Client Interface","Provides an object-oriented interface to the OTRS SOAP backend (rpc.pl).",{"title":5510,"description":10046},"Allows creating, retrieving, and searching for tickets via the API.",{"title":391,"description":10048},"Supports adding and managing articles for existing tickets.",{"title":10050,"description":10051},"Customer User Management","Interfaces for managing customer user data within the system.",[10053],{"source":6828,"source_url":10054,"items":10055},"https:\u002F\u002Fgithub.com\u002Fishenkoyv\u002Fotrs-lib\u002Fissues",[10056],{"title":10057,"url":10054},"No such Object SessionObject! (Compatibility note)",{"screenshots":10059},[],{},{"is_free":6460,"payment_models":10062},[],[],[],"en\u002Fpackages\u002Fishenkoyvotrs-lib",[10067,10070],{"name":10068,"system_id":6368,"description":10069,"default":8662},"Core::Soap","Enables the SOAP interface for RPC access. Must be set to '1' for the library to communicate.",{"name":10068,"system_id":6432,"description":10071,"default":8662},"Enables the SOAP interface for RPC access in OTRS CE.",{"package_type":6450,"repository_url":10073,"latest_version":6745,"license":6684},"https:\u002F\u002Fgithub.com\u002Fishenkoyv\u002Fotrs-lib",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"0HmGOtstktgFrK4BELd1RA2yn-GyBd6ohuBmUCVinWw",{"id":10077,"basic_info":10078,"compatibility":10084,"extension":9,"features":10089,"issues":10101,"media":10102,"meta":10104,"metrics":10108,"organization_id":7973,"pricing_and_payment":10109,"related_packages":10111,"reviews":10113,"seo_and_faqs":10114,"stem":10118,"sysconfig":10119,"technical_details":10120,"ui_configuration":13,"uuid":10122,"__hash__":10123},"packagesEn\u002Fen\u002Fpackages\u002Fitil-add-on.json",{"title":10079,"slug":10080,"summary":10081,"categories":10082,"full_description":10083},"KIX ITIL Practices Add-on","itil-add-on","A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.",[2747,2757,795,2636,4232,1141,2856,2767,6164],"The 'ITIL Practices' add-on for KIX Pro 18 is a comprehensive module designed to align IT service management processes with the ITIL 4 framework. It is officially certified for 16 ITIL 4 practices by SERVIEW. The add-on extends the KIX system with a variety of preconfigured elements, including workflows (processes), ticket templates, asset classes for the CMDB, and specialized reports. Covered practices include Incident Management, Change Enablement, Problem Management, Service Request Management, and Service Level Management, among others. By utilizing these best-practice standards, workflows become more transparent, error sources are reduced, and efficiency in the service desk is increased. The module ensures that all necessary information is captured in a process-driven manner and that employees are guided through defined work steps.",{"systems":10085,"dependencies":10088},[10086],{"system_id":7947,"supported_versions":10087},[7950],[],[10090,10093,10096,10098],{"title":10091,"description":10092},"16 ITIL 4 Certified Practices","Officially certified by SERVIEW for 16 ITIL 4 practices, including Incident, Change, and Problem Management.",{"title":10094,"description":10095},"Preconfigured Workflows","Includes ready-to-use workflows for service requests, incidents, problems, and changes (Change Enablement).",{"title":1040,"description":10097},"Predefined asset classes and structures for effective Service Configuration Management (CMDB).",{"title":10099,"description":10100},"Standardized Reporting","Includes a set of standard reports for measuring service performance and KPIs.",[],{"screenshots":10103},[],{"calls_to_action":10105},[10106],{"type":6398,"text":6399,"url":10107,"is_internal":6401},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons\u002Fitil-certified-itsm-software",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":10110},[],[10112],"kix-maintenance-plan",[],{"meta_title":10115,"meta_description":10116,"faqs":10117},"ITIL add-on | Open ITSM Hub","Use KIX's powerful open-source functionality to clearly map your service processes and adapt them to your workflows in an audit-proof manner. Future-proof your service management.",[],"en\u002Fpackages\u002Fitil-add-on",[],{"package_type":10121,"repository_url":10107,"license":1100,"latest_version":7950},".szpm","19486fff-34e1-484b-a7e6-0e825ca821de","SBD6Fa9FCkDwY7Pi_7D_Q_QlN36ntl3Hz7LepQzCI2E",{"id":10125,"basic_info":10126,"compatibility":10132,"extension":9,"features":10139,"issues":10154,"media":10160,"meta":10162,"metrics":13,"organization_id":13,"pricing_and_payment":10163,"related_packages":10165,"reviews":10166,"seo_and_faqs":13,"stem":10167,"sysconfig":10168,"technical_details":10169,"ui_configuration":10171,"uuid":13,"__hash__":10172},"packagesEn\u002Fen\u002Fpackages\u002Fitsjustvitalaravel-znuny.json",{"title":10127,"slug":10128,"summary":10129,"categories":10130,"full_description":10131},"laravel-znuny","itsjustvitalaravel-znuny","A modern Laravel SDK for interacting with the Znuny and OTRS Community Edition Generic Interface REST API.",[2936,4756,4598,4065,1151,2697],"This package provides a fluent and expressive interface for interacting with Znuny and OTRS CE via their REST APIs. It replaces hand-rolled service implementations with a typed, Laravel-native package featuring multi-connection support, session management, and comprehensive ticket operations. It leverages the Generic Interface REST API to access resources such as queues, states, priorities, and customer users.",{"systems":10133,"dependencies":10138},[10134,10136],{"system_id":6368,"supported_versions":10135},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6533,"supported_versions":10137},[6525],[],[10140,10142,10145,10148,10151],{"title":5510,"description":10141},"Create, update, find, and close tickets with ease.",{"title":10143,"description":10144},"Fluent Search Builder","Build complex ticket searches using a Laravel-style fluent interface.",{"title":10146,"description":10147},"Multi-connection Support","Manage multiple Znuny\u002FOTRS instances within a single application.",{"title":10149,"description":10150},"Session Caching","Automatic session management with caching and retry logic.",{"title":10152,"description":10153},"Typed DTOs","Use strongly typed objects for tickets, articles, and lookup data.",[10155],{"source":6828,"source_url":10156,"items":10157},"https:\u002F\u002Fgithub.com\u002Fitsjustvita\u002Flaravel-znuny\u002Fissues",[10158],{"title":10159,"url":10156,"state":6833},"Inbound webhooks (Znuny -> Laravel) support",{"screenshots":10161},[],{},{"is_free":6460,"payment_models":10164},[],[],[],"en\u002Fpackages\u002Fitsjustvitalaravel-znuny",[],{"package_type":6450,"repository_url":10170,"license":6684,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fitsjustvita\u002Flaravel-znuny",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"2G0cQMcoqbQaTo9SogwaqFXfMZaotaPSq3Dew84xZOY",{"id":10174,"basic_info":10175,"compatibility":10180,"extension":9,"features":10189,"issues":10206,"media":10216,"meta":10218,"metrics":13,"organization_id":6404,"pricing_and_payment":10219,"related_packages":10221,"reviews":10222,"seo_and_faqs":13,"stem":10223,"sysconfig":10224,"technical_details":10237,"ui_configuration":10239,"uuid":13,"__hash__":10240},"packagesEn\u002Fen\u002Fpackages\u002Fitsm.json",{"title":10176,"slug":2767,"summary":10177,"categories":10178,"full_description":10179},"Znuny ITSM","The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident\u002FProblem Management, and Service Level Management.",[2747,1021,795,2636,4232,4867,412,2767],"This package is the official ITSM bundle for Znuny. Installing it deploys the complete Znuny ITSM stack, transforming the base system into a fully functional, ITIL-compliant service management platform. The bundle comprises seven core modules: General Catalog, ITSM Core, Incident & Problem Management, Configuration Management (CMDB), Change Management, Service Level Management, and the Import\u002FExport framework. While these modules are installed as a separate bundle in Znuny 6.x, they are tightly integrated starting with Znuny 7.0 and can be obtained directly via the package manager from the online repository. The package enables seamless linking of tickets with IT assets (CIs) and services to ensure a holistic view of the IT infrastructure.",{"systems":10181,"dependencies":10188},[10182,10184,10186],{"system_id":6368,"supported_versions":10183},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],{"system_id":6533,"supported_versions":10185},[6525],{"system_id":6999,"supported_versions":10187},[6525],[],[10190,10193,10195,10198,10200,10203],{"title":10191,"description":10192},"CMDB (Configuration Management Database)","Manage IT assets, configuration items (CIs), and their relationships in a flexible database.",{"title":794,"description":10194},"Control changes with structured workflows, CAB (Change Advisory Board) approvals, and templates.",{"title":10196,"description":10197},"Incident & Problem Management","ITIL-based processes for efficient incident resolution and sustainable root cause analysis.",{"title":4866,"description":10199},"Definition and monitoring of Service Level Agreements (SLAs) and service catalogs.",{"title":10201,"description":10202},"General Catalog","Central management of selection values and definitions for all ITSM modules.",{"title":10204,"description":10205},"Import\u002FExport Framework","Flexible data exchange for CIs and other ITSM objects via CSV interfaces.",[10207],{"source":6828,"source_url":10208,"items":10209},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM\u002Fissues",[10210,10213],{"title":10211,"url":10212,"state":7192},"Fix XSS issue with session ID in URL parameter","https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM\u002Fissues\u002F123",{"title":10214,"url":10215,"state":6833},"Improve CI relationship visualization performance","https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM\u002Fissues\u002F456",{"screenshots":10217},[],{},{"is_free":6460,"payment_models":10220},[],[],[],"en\u002Fpackages\u002Fitsm",[10225,10229,10233],{"name":10226,"system_id":6368,"description":10227,"default":10228},"ITSM::Core::IncidentState","Defines the default incident state for services and configuration items.","Incident",{"name":10230,"system_id":6368,"description":10231,"default":10232},"ITSM::ConfigItem::NumberGenerator","Sets the module for the automatic generation of CI numbers.","ITSM::ConfigItem::NumberGenerator::AutoIncrement",{"name":10234,"system_id":6368,"description":10235,"default":10236},"ITSM::ChangeManagement::Change::NumberGenerator","Configures the numbering scheme for newly created changes.","ITSM::ChangeManagement::Change::NumberGenerator::AutoIncrement",{"package_type":6417,"repository_url":10238,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"v-ZVbQ7KMQllzicnugAXsUB79mLeIy-u2SsS2IlrP1Q",{"id":10242,"basic_info":10243,"compatibility":10249,"extension":9,"features":10254,"issues":10266,"media":10276,"meta":10278,"metrics":13,"organization_id":13,"pricing_and_payment":10279,"related_packages":10281,"reviews":10284,"seo_and_faqs":13,"stem":10285,"sysconfig":10286,"technical_details":10296,"ui_configuration":10298,"uuid":13,"__hash__":10299},"packagesEn\u002Fen\u002Fpackages\u002Fitsmchangemanagement.json",{"title":10244,"slug":10245,"summary":10246,"categories":10247,"full_description":10248},"ITSM Change Management","itsmchangemanagement","Provides ITIL-compliant Change Management for OTOBO, enabling structured planning, assessment, and implementation of changes within the IT infrastructure.",[795,2747,2767,726,6204,6164],"The ITSM Change Management package for OTOBO implements the change management process according to ITIL standards. It provides a robust platform for planning, approving, and executing changes to the IT infrastructure. Users can create complex changes, break them down into individual workorders, and control approval workflows via Change Advisory Boards (CAB). Due to deep integration with the OTOBO CMDB, impacts on services and CIs can be assessed directly. The system supports various change types (Normal, Standard, Emergency) and offers extensive search and reporting functions for audit compliance.",{"systems":10250,"dependencies":10253},[10251],{"system_id":6432,"supported_versions":10252},[6885,6886],[],[10255,10258,10261,10263],{"title":10256,"description":10257},"CAB Management","Allows the definition and management of Change Advisory Boards to assess change requests.",{"title":10259,"description":10260},"Workorder Management","Structured planning of task packages (workorders) within a change, including dependencies.",{"title":1040,"description":10262},"Direct linking of changes with affected Configuration Items (CIs) in the OTOBO CMDB.",{"title":10264,"description":10265},"ITIL Lifecycle Tracking","Supports the entire lifecycle from request through implementation to Post-Implementation Review (PIR).",[10267],{"source":6828,"source_url":10268,"items":10269},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement\u002Fissues",[10270,10273],{"title":10271,"url":10272,"state":6833},"CAB member search does not return all expected results in specific scenarios","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement\u002Fissues\u002F25",{"title":10274,"url":10275,"state":7192},"Fix for workorder state transition notifications","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement\u002Fissues\u002F18",{"screenshots":10277},[],{},{"is_free":6460,"payment_models":10280},[],[8651,10282,10283],"itsmconfigurationmanagement","itsmincidentproblemmanagement",[],"en\u002Fpackages\u002Fitsmchangemanagement",[10287,10290,10293],{"name":10288,"system_id":6432,"description":10289},"ITSMChange::Frontend::AgentChangeSearch###SearchLimit","Defines the limit for search results in the change search.",{"name":10291,"system_id":6432,"description":10292},"ITSMChange::Frontend::AgentChangeZoom###WorkOrderStates","Defines the default states for workorders in the zoom view.",{"name":10294,"system_id":6432,"description":10295},"ITSMChange::Frontend::AgentChangeAdd###ChangeStateDefault","Determines the default state for newly created changes.",{"package_type":6417,"repository_url":10297,"latest_version":7602,"license":6485},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"GKFuO1IBkztfQ4qJT1U8is-nNeSbrCj9q_Z-ta8Xm5U",{"id":10301,"basic_info":10302,"compatibility":10307,"extension":9,"features":10314,"issues":10327,"media":10333,"meta":10335,"metrics":13,"organization_id":6404,"pricing_and_payment":10336,"related_packages":10338,"reviews":10340,"seo_and_faqs":13,"stem":10348,"sysconfig":10349,"technical_details":10356,"ui_configuration":10359,"uuid":13,"__hash__":10360},"packagesEn\u002Fen\u002Fpackages\u002Fitsmconfigurationmanagement.json",{"title":10303,"slug":10282,"summary":10304,"categories":10305,"full_description":10306},"ITSMConfigurationManagement","Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.",[1021,883,412,2767,1220,2747],"The ITSMConfigurationManagement package is the core of ITIL-compliant configuration management in Znuny and OTRS. It provides a powerful Configuration Management Database (CMDB) where all IT assets (Configuration Items, CIs) can be centrally recorded and managed. Administrators can define custom CI classes such as hardware, software, or locations via the General Catalog and equip them with specific attributes. The module supports complete versioning of all changes, linking CIs to represent dependencies, and integration into other ITSM processes such as Incident and Change Management. It thus forms the basis for sound impact analysis during incidents or planned changes.",{"systems":10308,"dependencies":10313},[10309,10311],{"system_id":6368,"supported_versions":10310},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":10312},[6370],[],[10315,10318,10321,10324],{"title":10316,"description":10317},"CI Management","Create and manage Configuration Items (CIs) with flexible attribute definitions and versioning.",{"title":10319,"description":10320},"Relationship Management","Map dependencies between CIs and link them to tickets, changes, and services.",{"title":10322,"description":10323},"Deployment States","Track asset lifecycles via definable deployment states (e.g., Productive, Repair, Retired).",{"title":10325,"description":10326},"Search & Reporting","Extensive search capabilities for CIs based on attributes and full-text search.",[10328],{"source":6828,"source_url":10329,"items":10330},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMConfigurationManagement\u002Fissues",[10331],{"title":10332,"url":10329},"GitHub Issue Tracker for ITSMConfigurationManagement",{"screenshots":10334},[],{},{"is_free":6460,"payment_models":10337},[],[8651,9023,9834,10283,10245,10339],"itsmservicelevelmanagement",[10341],{"quote":10342,"role":10343,"context":10344,"source_label":10345,"source_url":10346,"date":10347},"Create CI classes and record valuable data about your company's assets, infrastructure, etc. Assign states to indicate issues with hosts which could affect services.","Vendor Product Update","Znuny Blog announcement for Znuny 7 ITSM modules.","Znuny Blog","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fblog\u002Ffaq-itsm-configuration-management-for-znuny-7-available","2023-05-12","en\u002Fpackages\u002Fitsmconfigurationmanagement",[10350,10353],{"name":10351,"system_id":6368,"description":10352,"default":7596},"ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchLimit","Maximum number of displayed configuration items in the search.",{"name":10354,"system_id":6368,"description":10355,"default":6612},"ITSMConfigItem::Frontend::AgentITSMConfigItemOverview###Categories","Activates the category overview in the CMDB view.",{"package_type":6417,"repository_url":10357,"latest_version":10358,"license":7245},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMConfigurationManagement","7.1.2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"qUQtsEome8PuB70temee-Tn7mPMNz4o5PHhWyH62XO4",{"id":10362,"basic_info":10363,"compatibility":10368,"extension":9,"features":10373,"issues":10386,"media":10393,"meta":10395,"metrics":13,"organization_id":4667,"pricing_and_payment":10396,"related_packages":10398,"reviews":10399,"seo_and_faqs":13,"stem":10400,"sysconfig":10401,"technical_details":10411,"ui_configuration":10413,"uuid":13,"__hash__":10414},"packagesEn\u002Fen\u002Fpackages\u002Fitsmcore.json",{"title":10364,"slug":8651,"summary":10365,"categories":10366,"full_description":10367},"ITSM Core for OTOBO","The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.",[2767,1289,4877,4956,2747],"The ITSM Core package is the centerpiece of ITIL-compliant functionalities in OTOBO. It provides the foundational infrastructure required by all other ITSM modules (such as Configuration Management, Change Management, and Incident\u002FProblem Management). Core features include the management of services and SLAs, as well as the implementation of a matrix for automatic ticket prioritization based on business impact. It integrates seamlessly into the OTOBO framework and utilizes the General Catalog for defining ITSM-specific states and types.",{"systems":10369,"dependencies":10372},[10370],{"system_id":6432,"supported_versions":10371},[6884,6885,6886,6931],[],[10374,10377,10380,10383],{"title":10375,"description":10376},"Service and SLA Management","Enables the definition and management of services and service level agreements (SLAs).",{"title":10378,"description":10379},"Impact-Priority Matrix","Automatically calculates ticket priority based on impact and criticality.",{"title":10381,"description":10382},"ITSM Ticket Attributes","Extends tickets with ITSM-specific fields like 'Impact' and 'Criticality'.",{"title":10384,"description":10385},"Foundation for ITSM Modules","Serves as the necessary foundation for modules like CMDB, Change Management, and Incident\u002FProblem Management.",[10387],{"source":6828,"source_url":10388,"items":10389},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmcore\u002Fissues",[10390],{"title":10391,"url":10392,"state":6833,"number":8226},"Improvement of Service\u002FSLA selection in Customer Interface","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmcore\u002Fissues\u002F12",{"screenshots":10394},[],{},{"is_free":6460,"payment_models":10397},[],[],[],"en\u002Fpackages\u002Fitsmcore",[10402,10405,10408],{"name":10403,"system_id":6432,"description":10404,"default":8662},"ITSM::Core::Service::ServiceRequired","Defines if a service is mandatory for tickets.",{"name":10406,"system_id":6432,"description":10407,"default":8662},"ITSM::Core::SLA::SLARequired","Defines if an SLA is mandatory for tickets.",{"name":10409,"system_id":6432,"description":10410,"default":6854},"ITSM::Core::Criticality::Default","Default criticality for new ITSM tickets.",{"package_type":6417,"repository_url":10412,"latest_version":6860,"license":7245},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmcore",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ImTY7Jq3zxAtY6wE-UIx61kc0D3ni0_QMFQxtCYn91k",{"id":10416,"basic_info":10417,"compatibility":10422,"extension":9,"features":10429,"issues":10442,"media":10449,"meta":10451,"metrics":13,"organization_id":6404,"pricing_and_payment":10452,"related_packages":10454,"reviews":10455,"seo_and_faqs":13,"stem":10456,"sysconfig":10457,"technical_details":10470,"ui_configuration":10472,"uuid":13,"__hash__":10473},"packagesEn\u002Fen\u002Fpackages\u002Fitsmincidentproblemmanagement.json",{"title":10418,"slug":10283,"summary":10419,"categories":10420,"full_description":10421},"ITSMIncidentProblemManagement","Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.",[2747,2636,4232,4856,2767],"This package extends the ticket system with ITIL-compliant Incident and Problem Management. It introduces new ticket types (Incident, Service Request, Problem), additional fields for Impact, Urgency, and Criticality, and a matrix to automatically calculate ticket priority. It also provides specialized views for agents to manage the lifecycle of incidents and problems effectively, including a \"closed with workaround\" state and service incident state indicators. It is a core component of the Znuny ITSM stack and requires the ITSMCore package.",{"systems":10423,"dependencies":10428},[10424,10426],{"system_id":6368,"supported_versions":10425},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],{"system_id":6533,"supported_versions":10427},[6525],[],[10430,10433,10436,10439],{"title":10431,"description":10432},"Priority Matrix","Automatic calculation of priority based on impact and urgency.",{"title":10434,"description":10435},"ITIL Ticket Types","Adds Incident, Service Request, and Problem types for better classification.",{"title":10437,"description":10438},"Decision View","Specialized screen for assessing and categorizing tickets.",{"title":10440,"description":10441},"Service Incident State","Visual traffic-light indicator for the current status of a service directly in ticket screens.",[10443],{"source":6828,"source_url":10444,"items":10445},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMIncidentProblemManagement\u002Fissues",[10446],{"title":10447,"url":10448,"state":6833,"number":2698},"Ticket misconfiguration after adding AccountedTime","https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMIncidentProblemManagement\u002Fissues\u002F4",{"screenshots":10450},[],{},{"is_free":6460,"payment_models":10453},[],[8651,9023,10282],[],"en\u002Fpackages\u002Fitsmincidentproblemmanagement",[10458,10461,10464,10467],{"name":10459,"system_id":6368,"description":10460},"ITSMIncidentProblemManagement::ShowIncidentState","Enables the display of the incident state for services in ticket screens.",{"name":10462,"system_id":6368,"description":10463},"Ticket::Frontend::AgentTicketDecision###TicketType","Configuration of ticket types for the decision screen.",{"name":10465,"system_id":6368,"description":10466},"Ticket::Type###Incident","Defines the ticket type 'Incident'.",{"name":10468,"system_id":6368,"description":10469},"Ticket::Type###Problem","Defines the ticket type 'Problem'.",{"package_type":6417,"repository_url":10471,"latest_version":6621,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMIncidentProblemManagement",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ExgT5VAU_Z6p_UlJTwn2b990ww1sVxkO5JTQWLND5KE",{"id":10475,"basic_info":10476,"compatibility":10482,"extension":9,"features":10487,"issues":10497,"media":10502,"meta":10504,"metrics":13,"organization_id":4667,"pricing_and_payment":10505,"related_packages":10507,"reviews":10508,"seo_and_faqs":13,"stem":10509,"sysconfig":10510,"technical_details":10517,"ui_configuration":10519,"uuid":13,"__hash__":10520},"packagesEn\u002Fen\u002Fpackages\u002Fitsmpubliccmdb.json",{"title":10477,"slug":10478,"summary":10479,"categories":10480,"full_description":10481},"ITSM Public CMDB","itsmpubliccmdb","Provides a public interface to view specific CMDB configuration items without authentication.",[1021,4311,412,2707],"The ITSM Public CMDB package for OTOBO enables organizations to share specific configuration management data with the public or non-authenticated users. Administrators can precisely control which CI classes and which specific attributes (e.g., name, status, location) are visible in the public frontend. This is ideal for public asset registries, service status pages, or hardware inventories that need to be accessible without a login. The package integrates seamlessly into the existing OTOBO CMDB structure.",{"systems":10483,"dependencies":10486},[10484],{"system_id":6432,"supported_versions":10485},[6809,6699,6700],[],[10488,10491,10494],{"title":10489,"description":10490},"Public CI View","Allows access to CMDB data via a dedicated public URL without requiring a login.",{"title":10492,"description":10493},"Granular Access Control","Administrators can precisely define which CI classes and attributes are publicly visible via SysConfig.",{"title":10495,"description":10496},"Public Search Functionality","Provides a search function in the public frontend to quickly find specific Configuration Items.",[10498],{"source":6828,"source_url":10499,"items":10500},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmpubliccmdb\u002Fissues",[10501],{"title":9269,"url":10499,"state":6833},{"screenshots":10503},[],{},{"is_free":6460,"payment_models":10506},[],[10282,8651],[],"en\u002Fpackages\u002Fitsmpubliccmdb",[10511,10514],{"name":10512,"system_id":6432,"description":10513},"PublicCMDB::PublicInterface","Enables or disables the public interface for the CMDB.",{"name":10515,"system_id":6432,"description":10516},"PublicCMDB::CIClasses","Defines which CI classes should be displayed in the public interface.",{"package_type":6417,"repository_url":10518,"latest_version":7602,"license":6485},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmpubliccmdb",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"xQQL3hTzKm7tMxFtxqXDe21bvnTjy4-ulSJ8BYhTwNg",{"id":10522,"basic_info":10523,"compatibility":10528,"extension":9,"features":10539,"issues":10552,"media":10558,"meta":10560,"metrics":13,"organization_id":6404,"pricing_and_payment":10561,"related_packages":10563,"reviews":10564,"seo_and_faqs":13,"stem":10565,"sysconfig":10566,"technical_details":10580,"ui_configuration":10582,"uuid":13,"__hash__":10583},"packagesEn\u002Fen\u002Fpackages\u002Fitsmservicelevelmanagement.json",{"title":10524,"slug":10339,"summary":10525,"categories":10526,"full_description":10527},"ITSMServiceLevelManagement","Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.",[4956,5006,4846,2767,2747,4548],"The ITSMServiceLevelManagement module is a core component of the ITSM stack for Znuny, OTOBO, and OTRS. It extends the base system with professional Service Level Management (SLM) capabilities following ITIL best practices. It allows administrators to model complex service structures and link them with binding Service Level Agreements (SLAs). The module enables precise control over escalation times (response time, update time, solution time) based on different service types and priorities. 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By leveraging the REST APIs of both systems, it enables a clean data transfer where not only the tickets themselves but also their entire history, attachments, and metadata are preserved. 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It enables seamless processing of assigned tickets and work orders directly on-site – even in environments without internet access. Technicians have access to all relevant information such as asset data (CMDB), knowledge base articles (FAQ), and communication history. The app supports documentation through photos, checklists, and time tracking. Once a job is completed, a work report can be generated and signed by the customer directly on the device. Synchronization with the KIX backend occurs automatically as soon as a connection is re-established. Use of the app requires an installation of KIX Start, KIX Pro (version 18 or higher), or a KIX Cloud environment.",{"systems":10633,"dependencies":10636},[10634],{"system_id":7947,"supported_versions":10635},[7950],[],[10638,10641,10643,10646,10649],{"title":10639,"description":10640},"Offline Mode","Enables processing of tickets and work orders without an active internet connection.",{"title":1040,"description":10642},"Access asset and device information on-site, including QR code scanning support.",{"title":10644,"description":10645},"Checklists","Standardized task processing through integrated checklists.",{"title":10647,"description":10648},"Digital Signature","Customers can sign off on service reports digitally directly on the mobile device.",{"title":5690,"description":10650},"Direct recording of working hours within the ticket during field service.",[],{"screenshots":10653},[],{"calls_to_action":10655},[10656],{"type":6398,"text":6399,"url":10657,"is_internal":6401},"https:\u002F\u002Fapps.apple.com\u002Fde\u002Fapp\u002Fkix-field-agent\u002Fid1489588005?l=de&ls=1",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":10660},[],[10112],[],{"meta_title":10664,"meta_description":10665,"faqs":10666},"KIX Field Service App | Open ITSM Hub","Even when you're on the lower floors of a building or at a technical facility far from a 5G network, missing information can prevent you from fulfilling service orders. 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The app provides access to assigned tickets, customer data, and asset information (CMDB) directly on-site. A key focus is offline capability: all data relevant to a task is synchronized in advance, allowing documentation, time tracking, and material usage to be recorded even without network coverage. Once the task is complete, the customer can sign the work report directly on the tablet or smartphone. The app also supports navigation to the service location and asset identification via QR code. Use of the app requires a KIX backend (Pro, Cloud, or Start from version 18 onwards).",{"systems":10687,"dependencies":10692},[10688],{"system_id":7947,"supported_versions":10689},[7949,7950,10690,990,10691],"Pro","Start",[],[10694,10696,10699,10702],{"title":10639,"description":10695},"Enables processing of tickets and orders without an active internet connection; synchronization occurs automatically upon reconnection.",{"title":10697,"description":10698},"CMDB & Asset Access","Direct access to the asset database (CMDB) including a QR code scanner for quick device identification.",{"title":10700,"description":10701},"Time Tracking & Signature","Recording of working hours and completion of orders via digital signature directly on the mobile device.",{"title":10703,"description":10704},"Documentation & Knowledge Base","Attaching photos and documents to tickets as well as access to the KIX knowledge base (FAQ).",[],{"screenshots":10707},[],{"calls_to_action":10709},[10710],{"type":6398,"text":6977,"url":10711,"is_internal":6401},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.compl3te.fieldagent&hl=de",{"is_free":6460,"payment_models":10713},[],[],[],"en\u002Fpackages\u002Fkix-field-service-app-android",[10718],{"name":10670,"system_id":7947,"description":10719,"default":6612},"Disables IP address verification for tokens, which is necessary for mobile devices with changing IPs.",{"package_type":6450,"repository_url":10721,"latest_version":10674,"license":6418},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.compl3te.fieldagent",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"uFiGqdArCu8gDXhrRXK83QExjUqHkIM8uVwQ5Rxh7Ek",{"id":10725,"basic_info":10726,"compatibility":10731,"extension":9,"features":10735,"issues":10736,"media":10737,"meta":10739,"metrics":13,"organization_id":13,"pricing_and_payment":10740,"related_packages":10742,"reviews":10743,"seo_and_faqs":13,"stem":10744,"sysconfig":10745,"technical_details":10746,"ui_configuration":10748,"uuid":13,"__hash__":10749},"packagesEn\u002Fen\u002Fpackages\u002Fkix-forum.json",{"title":10727,"slug":10728,"summary":10729,"categories":10730},"KIX Forum","kix-forum","Community forum for KIX users to discuss and share knowledge.",[2697],{"systems":10732,"dependencies":10734},[10733],{"system_id":7947},[],[],[],{"screenshots":10738},[],{},{"is_free":6460,"payment_models":10741},[],[],[],"en\u002Fpackages\u002Fkix-forum",[],{"package_type":6450,"repository_url":10747},"https:\u002F\u002Fforum.kixdesk.com\u002F",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"6dNZqX5bEkyMKnnDOqqkbD4cSnyerXM9bS9CPSraB1s",{"id":10751,"basic_info":10752,"compatibility":10757,"extension":9,"features":10762,"issues":10776,"media":10777,"meta":10779,"metrics":13,"organization_id":7947,"pricing_and_payment":10780,"related_packages":10782,"reviews":10783,"seo_and_faqs":13,"stem":10784,"sysconfig":10785,"technical_details":10786,"ui_configuration":10788,"uuid":13,"__hash__":10789},"packagesEn\u002Fen\u002Fpackages\u002Fkix-itil-certified-extensions.json",{"title":10079,"slug":10753,"summary":10754,"categories":10755,"full_description":10756},"kix-itil-certified-extensions","PinkVerify certified ITIL 4 practices for KIX Pro, including preconfigured workflows for Change, Problem, and Release Management.",[2747,4084,2757,795,4232,2636,1021,2787],"The KIX ITIL Practices Add-on extends the KIX Pro system with 16 practices officially certified according to ITIL 4 (PinkVerify\u002FPeopleCert). It provides preconfigured processes, status workflows, and input masks based directly on ITIL best practices. This supports organizations in standardizing their service processes and preparing for audits (e.g., ISO 20000 or ISO 27001). The extension includes Change Enablement, Incident Management, Problem Management, Service Request Management, and IT Asset Management, among others. Due to the deep integration into the KIX core system, users benefit from a consistent data basis in the CMDB and seamless transitions between the various service phases.",{"systems":10758,"dependencies":10761},[10759],{"system_id":7947,"supported_versions":10760},[7949,7950],[],[10763,10766,10768,10770,10773],{"title":10764,"description":10765},"Change Enablement","Predefined workflows and screens for controlling standard, normal, and emergency changes.",{"title":2635,"description":10767},"Structured recording and processing of incidents for rapid restoration of service operations.",{"title":4231,"description":10769},"Root cause analysis of recurring incidents and provision of workarounds in the knowledge base.",{"title":10771,"description":10772},"Service Configuration Management","Comprehensive management of assets and their relationships in the CMDB (Configuration Management Database).",{"title":10774,"description":10775},"Service Catalogue Management","Central directory of all offered services including technical and business details.",[],{"screenshots":10778},[],{},{"is_free":6401,"payment_models":10781},[],[],[],"en\u002Fpackages\u002Fkix-itil-certified-extensions",[],{"package_type":6450,"repository_url":10787,"license":6418},"https:\u002F\u002Fwww.kixdesk.com\u002Fsoftware\u002Fservice-management-erweiterungen\u002Fitil-zertifizierte-itsm-software",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"RsZBU3YPMk6JU76uaH-ZBy3a77YPLU8ZHtLxYBvE-e8",{"id":10791,"basic_info":10792,"compatibility":10798,"extension":9,"features":10803,"issues":10816,"media":10817,"meta":10819,"metrics":10823,"organization_id":7973,"pricing_and_payment":10824,"related_packages":10826,"reviews":10827,"seo_and_faqs":10828,"stem":10832,"sysconfig":10833,"technical_details":10834,"ui_configuration":10836,"uuid":10837,"__hash__":10838},"packagesEn\u002Fen\u002Fpackages\u002Fkix-kanban-board.json",{"title":10793,"slug":10794,"summary":10795,"categories":10796,"full_description":10797},"KIX Kanban","kix-kanban-board","A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards.",[2836,193,6174,2491,6184,6164,1668],"KIX Kanban provides a clear overview of all tickets and their current status in an agile board view. It allows service teams to manage their workload efficiently using methods like Kanban or Scrum. Key features include drag-and-drop status transitions, visual heat maps to identify bottlenecks, and customizable board views for different teams or service processes. The add-on is seamlessly integrated into KIX Pro and supports agile transformation in service management.",{"systems":10799,"dependencies":10802},[10800],{"system_id":7947,"supported_versions":10801},[7949,7950],[],[10804,10807,10810,10813],{"title":10805,"description":10806},"Kanban Board","Visual representation of tickets in columns for a better overview of work progress.",{"title":10808,"description":10809},"Drag-and-Drop","Easy status changes and ticket assignments via mouse movement.",{"title":10811,"description":10812},"Heat Maps","Visual representation of team workload to quickly identify bottlenecks.",{"title":10814,"description":10815},"Filtering & Views","Quick views and filters for specific agents, teams, or ticket attributes.",[],{"screenshots":10818},[],{"calls_to_action":10820},[10821],{"type":6398,"text":6399,"url":10822,"is_internal":6401},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons\u002Fkanban-for-service-teams",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":10825},[],[],[],{"meta_title":10829,"meta_description":10830,"faqs":10831},"KIX Kanban board | Open ITSM Hub","Visualize workflows, easily assign tasks with drag-and-drop, and monitor team workload with the visual heat map. The result? Less stress, no overload, and a structured, motivated team that works independently.",[],"en\u002Fpackages\u002Fkix-kanban-board",[],{"package_type":10121,"repository_url":10822,"license":1100,"latest_version":10835},"latest",{"is_featured":6460},"6bdd0245-f697-4aa9-8241-a37557cc3f64","BT4EP6XyZyfsiajpXsU9yb441KjNbP_O1yS1TjmSOQ8",{"id":10840,"basic_info":10841,"compatibility":10846,"extension":9,"features":10852,"issues":10864,"media":10865,"meta":10867,"metrics":10871,"organization_id":7973,"pricing_and_payment":10872,"related_packages":10874,"reviews":10875,"seo_and_faqs":10876,"stem":10880,"sysconfig":10881,"technical_details":10882,"ui_configuration":13,"uuid":10884,"__hash__":10885},"packagesEn\u002Fen\u002Fpackages\u002Fkix-maintenance-plan.json",{"title":10842,"slug":10112,"summary":10843,"categories":10844,"full_description":10845},"KIX Maintenance Plan","Automates the planning, scheduling, and documentation of recurring maintenance tasks for IT assets and technical equipment in KIX Pro.",[3123,2676,1021,412,2866,4192,3113],"The KIX Maintenance Plan add-on is a professional extension for KIX Pro designed to help service teams automate and document maintenance tasks. It allows linking assets in the CMDB with specific ticket templates and flexible schedules. The system automatically generates tickets for upcoming inspections, tests, or maintenance work before they become due. This reduces unplanned downtime, extends the lifespan of technical equipment, and ensures compliance with statutory inspection deadlines. All performed work is documented directly on the asset, creating a comprehensive digital device logbook.",{"systems":10847,"dependencies":10851},[10848],{"system_id":7947,"supported_versions":10849},[7949,7950,10850],"2024",[],[10853,10856,10858,10861],{"title":10854,"description":10855},"Automated Ticket Generation","Automatically creates maintenance tickets based on predefined schedules or threshold values.",{"title":1040,"description":10857},"Directly links maintenance plans with Configuration Items (CIs) in the CMDB for a complete asset history.",{"title":10859,"description":10860},"Flexible Planning Types","Supports time-based, cyclical, and attribute-based (e.g., operating hours) planning types.",{"title":10862,"description":10863},"Mobile Maintenance","Full integration with the KIX Field Agent App for mobile processing of maintenance tasks, including offline mode.",[],{"screenshots":10866},[],{"calls_to_action":10868},[10869],{"type":6398,"text":6399,"url":10870,"is_internal":6401},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fmaintenance-planning-with-kix",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":10873},[],[],[],{"meta_title":10877,"meta_description":10878,"faqs":10879},"KIX Maintenance Plan | Open ITSM Hub","With the KIX Maintenance Plan add-on, you can centrally manage maintenance intervals for IT assets, technical equipment, and buildings from your ITSM. 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While the built-in integration focuses on user authentication and role mapping, this Java-based service (built with Spring Boot) iterates through both the user and organizational structures in LDAP. It creates Zammad groups corresponding to LDAP OUs and maps users to these groups using LDAP attributes. This ensures that the organizational structure in the ticket system always reflects the current state of the directory service.",{"systems":11013,"dependencies":11016},[11014],{"system_id":6659,"supported_versions":11015},[7260,7261],[],[11018,11021,11024,11027],{"title":11019,"description":11020},"Hierarchical Group Sync","Automatically creates and updates Zammad groups based on LDAP organizational units.",{"title":11022,"description":11023},"Advanced User Mapping","Links users to groups using specific LDAP reference attributes, supporting complex directory structures.",{"title":11025,"description":11026},"REST API Powered","Performs all operations via Zammad's standard REST API, requiring no direct database access.",{"title":11028,"description":11029},"Service-Ready","Designed as a Spring Boot application that can be easily deployed as a background service or within a containerized environment.",[11031],{"source":6828,"source_url":11032,"items":11033},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ldap-sync\u002Fissues",[11034],{"title":11035,"url":11032,"state":6833},"do not use dynamic mail-channels for outbound mails of groups",{"screenshots":11037},[],{},"it-at-m",{"is_free":6460,"payment_models":11041},[],[],[],"en\u002Fpackages\u002Fldap2zammad",[],{"package_type":6450,"repository_url":11047,"license":6684,"latest_version":11048},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ldap-sync","0.6.5",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"4_BinTtv0XOuq2uEmCmiBZ1r5uqzGXh3HYYKJT70GfM",{"id":11052,"basic_info":11053,"compatibility":11057,"extension":9,"features":11060,"issues":11061,"media":11062,"meta":11064,"metrics":13,"organization_id":13,"pricing_and_payment":11065,"related_packages":11067,"reviews":11068,"seo_and_faqs":13,"stem":11069,"sysconfig":11070,"technical_details":11071,"ui_configuration":11073,"uuid":13,"__hash__":11074},"packagesEn\u002Fen\u002Fpackages\u002Flibfmvoice.json",{"title":11054,"slug":11054,"summary":11055,"categories":11056},"libfmvoice","C library for loading, saving and converting FM sound chip voice files in various formats",[2697],{"systems":11058,"dependencies":11059},[],[],[],[],{"screenshots":11063},[],{},{"is_free":6460,"payment_models":11066},[],[],[],"en\u002Fpackages\u002Flibfmvoice",[],{"package_type":6450,"repository_url":11072},"https:\u002F\u002Fgithub.com\u002Fvampirefrog\u002Flibfmvoice",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"oNazfMKVBLO1mc-ny3PBIio2RkBhbyOxPaJHPIXHVf8",{"id":11076,"basic_info":11077,"compatibility":11083,"extension":9,"features":11088,"issues":11095,"media":11096,"meta":11098,"metrics":13,"organization_id":11099,"pricing_and_payment":11100,"related_packages":11102,"reviews":11103,"seo_and_faqs":13,"stem":11104,"sysconfig":11105,"technical_details":11106,"ui_configuration":11110,"uuid":13,"__hash__":11111},"packagesEn\u002Fen\u002Fpackages\u002Flibkernelmodulesticketautoassignmentpm.json",{"title":11078,"slug":11079,"summary":11080,"categories":11081,"full_description":11082},"OTRS-Kernel-Module-TicketAutoAssignment","libkernelmodulesticketautoassignmentpm","A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents.",[5431,527,4026,6164],"OTRS-Kernel-Module-TicketAutoAssignment is a Perl-based extension for OTRS 3.3. 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The package is primarily distributed via CPAN and requires manual integration or registration of the provided Perl modules within the OTRS configuration.",{"systems":11121,"dependencies":11124},[11122],{"system_id":6533,"supported_versions":11123},[7468,7469],[],[11126,11129,11132],{"title":11127,"description":11128},"GUI-based configuration","Allows the definition and management of escalation levels directly through the OTRS administration interface.",{"title":11130,"description":11131},"Multilevel notification matrix","Provides a flexible matrix for notifications across multiple escalation levels.",{"title":11133,"description":11134},"Admin Panel Integration","Seamless integration into the OTRS admin panel via the AdminESCL module.",[],{"screenshots":11137},[],{},{"is_free":6460,"payment_models":11140},[],[],[],"en\u002Fpackages\u002Flibkernelsystemescalationpm",[11145,11148],{"name":11146,"system_id":6432,"description":11147},"Frontend::Module###AdminESCL","Registration of the administration module for multilevel escalation.",{"name":11149,"system_id":6432,"description":11150},"Frontend::Navigation###AdminESCL###001-Framework","Navigation entry for escalation management in the admin area.",{"package_type":6450,"repository_url":11152,"latest_version":8135,"license":6956},"https:\u002F\u002Fgithub.com\u002Fbasurohit77\u002FKernel-System-Escalation",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"95zZyumaiVIMkfRqgtKE6zg_Nrr3QVoLXs5LC5RcHJE",{"id":11156,"basic_info":11157,"compatibility":11163,"extension":9,"features":11172,"issues":11185,"media":11186,"meta":11188,"metrics":13,"organization_id":7015,"pricing_and_payment":11189,"related_packages":11191,"reviews":11192,"seo_and_faqs":13,"stem":11193,"sysconfig":11194,"technical_details":11195,"ui_configuration":11197,"uuid":13,"__hash__":11198},"packagesEn\u002Fen\u002Fpackages\u002Fligerodynamicfieldremotedb.json",{"title":11158,"slug":11159,"summary":11160,"categories":11161,"full_description":11162},"ligero.DynamicFieldRemoteDB","ligerodynamicfieldremotedb","Dynamic Field backend to retrieve values from external databases for LigeroSmart and Znuny.",[1846,4537,5135,2686,1597,2697,1856],"The ligero.DynamicFieldRemoteDB package is an extension for LigeroSmart and Znuny that introduces a new type of dynamic field. 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It provides ready-to-use UI components for Blade, React, and Vue.js, along with robust backend logic for ticket creation via the Zammad API. A key focus is security: the package includes 8-layer spam protection, utilizing honeypots, rate limiting, and CAPTCHA services like reCAPTCHA v3 or Cloudflare Turnstile. Configuration is straightforward via environment variables and a central configuration file.",{"systems":11208,"dependencies":11211},[11209],{"system_id":6659,"supported_versions":11210},[7301,7260],[],[11213,11215,11217,11220],{"title":5480,"description":11214},"Automatically creates tickets in Zammad from contact form submissions via the REST API.",{"title":5104,"description":11216},"8-layer protection including honeypot, rate limiting, form timer, and keyword detection.",{"title":11218,"description":11219},"Multi-Framework Support","Includes ready-to-use components for Blade, React, and Vue.js for easy integration.",{"title":11221,"description":11222},"CAPTCHA Integration","Built-in support for Google reCAPTCHA v3 and Cloudflare Turnstile.",[],{"screenshots":11225},[],{},"ligoo",{"is_free":6460,"payment_models":11229},[],[],[],"en\u002Fpackages\u002Fligoozammad-laravel",[],{"package_type":6450,"repository_url":11235,"latest_version":6745,"license":6684},"https:\u002F\u002Fgithub.com\u002Fligoo\u002Fzammad-laravel",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"spxRyXJN0s3WlS5bzk-oHwUdDOci7wHi1ZnAI_DPiP0",{"id":11239,"basic_info":11240,"compatibility":11245,"extension":9,"features":11254,"issues":11263,"media":11264,"meta":11266,"metrics":13,"organization_id":13,"pricing_and_payment":11267,"related_packages":11269,"reviews":11270,"seo_and_faqs":13,"stem":11271,"sysconfig":11272,"technical_details":11273,"ui_configuration":11277,"uuid":13,"__hash__":11278},"packagesEn\u002Fen\u002Fpackages\u002Flita-otrs.json",{"title":11241,"slug":11241,"summary":11242,"categories":11243,"full_description":11244},"lita-otrs","A Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.",[854,2995,834,4697,4598,2686,2697,1111],"lita-otrs is a handler for the Lita chatbot framework that provides seamless integration with OTRS (Open Ticket Request System). 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The plugin requires a configured REST interface on the OTRS instance.",{"systems":11246,"dependencies":11253},[11247,11249,11251],{"system_id":6533,"supported_versions":11248},[7619,7469,7301,7260],{"system_id":6368,"supported_versions":11250},[7260,7261],{"system_id":6432,"supported_versions":11252},[6434,6435],[],[11255,11258,11261],{"title":11256,"description":11257},"Ticket Search","Search for OTRS tickets directly from your chat client using keywords.",{"title":11259,"description":11260},"Show Ticket Details","Display detailed information about a ticket, including status, priority, and subject, using the ticket ID.",{"title":5500,"description":11262},"Generate direct web links to OTRS tickets for quick access via the browser.",[],{"screenshots":11265},[],{},{"is_free":6460,"payment_models":11268},[],[],[],"en\u002Fpackages\u002Flita-otrs",[],{"package_type":11274,"repository_url":11275,"latest_version":11276,"license":6684},"gem","https:\u002F\u002Fgithub.com\u002Fmose\u002Flita-otrs","0.1.2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"omMp8_Y9LIvwHf3OOp-WtXBNDH_D2866MlZkpfG7bV4",{"id":11280,"basic_info":11281,"compatibility":11287,"extension":9,"features":11292,"issues":11302,"media":11303,"meta":11305,"metrics":13,"organization_id":7015,"pricing_and_payment":11306,"related_packages":11308,"reviews":11309,"seo_and_faqs":13,"stem":11310,"sysconfig":11311,"technical_details":11318,"ui_configuration":11320,"uuid":13,"__hash__":11321},"packagesEn\u002Fen\u002Fpackages\u002Flivescompras.json",{"title":11282,"slug":11283,"summary":11284,"categories":11285,"full_description":11286},"lives.Compras","livescompras","Procurement and purchasing management module for LigeroSmart.",[4252,4321,1161,2767,6153],"lives.Compras is a specialized extension for the LigeroSmart ITSM platform designed to integrate procurement processes into the service management workflow. The module allows organizations to map the entire procurement lifecycle—from the initial purchase request through complex approval hierarchies to the final purchase order and delivery. By integrating with LigeroSmart, users benefit from a centralized overview of all procurement-related tickets and seamless linking with other ITSM processes.",{"systems":11288,"dependencies":11291},[11289],{"system_id":6999,"supported_versions":11290},[6526,6527],[],[11293,11296,11299],{"title":11294,"description":11295},"Purchase Request Management","Create and manage purchase requests directly within the ITSM ticket system.",{"title":11297,"description":11298},"Approval Workflows","Configurable multi-level approval processes for procurement operations.",{"title":11300,"description":11301},"Supplier and Order Tracking","Tracking of supplier interactions and order status from request to delivery.",[],{"screenshots":11304},[],{},{"is_free":6460,"payment_models":11307},[],[],[],"en\u002Fpackages\u002Flivescompras",[11312,11315],{"name":11313,"system_id":7947,"description":11314},"lives::Compras::Frontend::Agent::ModuleRegistration###AgentlivesCompras","Module registration for the lives.Compras agent interface.",{"name":11316,"system_id":7947,"description":11317},"lives::Compras::Frontend::Agent::ModuleRegistration###AgentlivesComprasSearch","Configuration for the search functionality within the Compras module.",{"package_type":6417,"repository_url":11319,"license":6485},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Flives.Compras",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"G-mhPrq-3xQtuh-DOl8DPulbJpyW3hf_8XAuRJwCvbw",{"id":11323,"basic_info":11324,"compatibility":11330,"extension":9,"features":11334,"issues":11341,"media":11342,"meta":11344,"metrics":13,"organization_id":7015,"pricing_and_payment":11345,"related_packages":11347,"reviews":11348,"seo_and_faqs":13,"stem":11349,"sysconfig":11350,"technical_details":11351,"ui_configuration":11353,"uuid":13,"__hash__":11354},"packagesEn\u002Fen\u002Fpackages\u002Flivessacautoatendimento.json",{"title":11325,"slug":11326,"summary":11327,"categories":11328,"full_description":11329},"lives.SacAutoatendimento","livessacautoatendimento","Configuration examples and notes for implementing a Self-Service SAC process in LigeroSmart.",[4707,4796,24,4242],"This repository contains materials from a technical live session by LigeroSmart, focusing on Self-Service (Autoatendimento) configurations. It provides practical examples of Process Management (YAML) and Access Control Lists (ACL) specifically designed to automate customer service workflows within the LigeroSmart ITSM platform. The configurations serve as a template for implementing an automated SAC (Customer Service) process.",{"systems":11331,"dependencies":11333},[11332],{"system_id":6999},[],[11335,11338],{"title":11336,"description":11337},"Process Management Templates","Pre-configured Process Management YAML files to automate customer service workflows.",{"title":11339,"description":11340},"ACL Examples","Access Control List examples to control field visibility and state transitions based on process status.",[],{"screenshots":11343},[],{},{"is_free":6460,"payment_models":11346},[],[],[],"en\u002Fpackages\u002Flivessacautoatendimento",[],{"package_type":6450,"repository_url":11352},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Flives.SacAutoatendimento",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"O8b9CmIlATMIVSAHxvyaQtKRsEyowIoZagevyR2O4Vg",{"id":11356,"basic_info":11357,"compatibility":11363,"extension":9,"features":11370,"issues":11380,"media":11381,"meta":11383,"metrics":13,"organization_id":11384,"pricing_and_payment":11385,"related_packages":11387,"reviews":11388,"seo_and_faqs":13,"stem":11389,"sysconfig":11390,"technical_details":11398,"ui_configuration":11402,"uuid":13,"__hash__":11403},"packagesEn\u002Fen\u002Fpackages\u002Flocalavatar.json",{"title":11358,"slug":11359,"summary":11360,"categories":11361,"full_description":11362},"LocalAvatar","localavatar","Enables local storage and management of user avatars within the ticket system, providing a privacy-focused alternative to external services like Gravatar.",[537,4222,5966,2452,1836,5946,1668],"The LocalAvatar package provides a privacy-compliant solution for managing user images in Znuny and OTRS. Instead of relying on external services like Gravatar, which transmit email hashes to third-party providers, this add-on allows images to be stored directly on your own server. Agents and customers can upload their avatars via their personal settings. The images are then displayed in relevant areas such as the ticket zoom view or the dashboard, enhancing personalization and identification within the system.",{"systems":11364,"dependencies":11369},[11365,11367],{"system_id":6368,"supported_versions":11366},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6533,"supported_versions":11368},[6370],[],[11371,11374,11377],{"title":11372,"description":11373},"Local Avatar Upload","Allows agents and customers to upload their own profile pictures directly within the user preferences.",{"title":11375,"description":11376},"Privacy & Data Protection","Avoids transmitting user data to external services like Gravatar, improving GDPR compliance.",{"title":11378,"description":11379},"System-wide Display","Avatars are displayed in the ticket zoom view, dashboard, and user profiles.",[],{"screenshots":11382},[],{},"maxence-de",{"is_free":6460,"payment_models":11386},[],[],[],"en\u002Fpackages\u002Flocalavatar",[11391,11394],{"name":11392,"system_id":6368,"description":11393,"default":6612},"LocalAvatar###ShowAvatar","Enables or disables the display of avatars in the system.",{"name":11395,"system_id":6368,"description":11396,"default":11397},"LocalAvatar###DefaultAvatar","Path to the default avatar if no custom image has been uploaded.","\u002Fpath\u002Fto\u002Fdefault.png",{"package_type":6417,"repository_url":11399,"latest_version":11400,"license":11401},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FLocalAvatar","7.4.3","GNU AGPL v3",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"GuAXoQlvgmTK3YWSFDn9Zzn-zMkQYMMASGHI0jnc91s",{"id":11405,"basic_info":11406,"compatibility":11410,"extension":9,"features":11413,"issues":11414,"media":11415,"meta":11417,"metrics":13,"organization_id":13,"pricing_and_payment":11418,"related_packages":11420,"reviews":11421,"seo_and_faqs":13,"stem":11422,"sysconfig":11423,"technical_details":11424,"ui_configuration":11426,"uuid":13,"__hash__":11427},"packagesEn\u002Fen\u002Fpackages\u002Flua-utility.json",{"title":11407,"slug":11407,"summary":11408,"categories":11409},"lua-utility","A collection of useful utilities while writing Lua.",[2697],{"systems":11411,"dependencies":11412},[],[],[],[],{"screenshots":11416},[],{},{"is_free":6460,"payment_models":11419},[],[],[],"en\u002Fpackages\u002Flua-utility",[],{"package_type":6450,"repository_url":11425},"https:\u002F\u002Fgithub.com\u002Fxiedacon\u002Flua-utility",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"9okbOcLVPso-of_7mlPp6KWXK-wSXWvphGT15ksJHIQ",{"id":11429,"basic_info":11430,"compatibility":11436,"extension":9,"features":11443,"issues":11453,"media":11463,"meta":11465,"metrics":13,"organization_id":11466,"pricing_and_payment":11467,"related_packages":11469,"reviews":11470,"seo_and_faqs":13,"stem":11475,"sysconfig":11476,"technical_details":11492,"ui_configuration":11494,"uuid":13,"__hash__":11495},"packagesEn\u002Fen\u002Fpackages\u002Fmailaccount-oauth2.json",{"title":11431,"slug":11432,"summary":11433,"categories":11434,"full_description":11435},"MailAccount-OAuth2","mailaccount-oauth2","Enables OAuth 2.0 authentication for IMAP and POP3 mail accounts in Znuny and OTRS 6.",[3631,3302,2432,2617,4124,3371,547,1946,4786],"This package enables OAuth 2.0 authentication for IMAP and POP3 mail accounts in Znuny and OTRS 6. It was developed to address the deprecation of basic authentication by major providers like Microsoft (Office 365) and Google (Gmail\u002FWorkspace). The module adds a new authentication method to the mail account configuration, allowing administrators to configure OAuth2 credentials such as Client ID, Client Secret, and Tenant ID. The necessary authorization code flow is handled directly within the ticket system's web interface. Note: Znuny version 7.0 and later includes native OAuth2 support, making this package primarily relevant for the 6.x LTS line.",{"systems":11437,"dependencies":11442},[11438,11440],{"system_id":6368,"supported_versions":11439},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":11441},[6370],[],[11444,11447,11450],{"title":11445,"description":11446},"Microsoft 365 Integration","Support for the Azure AD OAuth2 flow to connect Office 365 mailboxes.",{"title":11448,"description":11449},"Google Workspace Support","Support for the Google OAuth2 flow for Gmail and Google Workspace accounts.",{"title":11451,"description":11452},"Token Management","Automatic handling of access and refresh tokens for continuous email fetching.",[11454],{"source":6828,"source_url":11455,"items":11456},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2\u002Fissues",[11457,11460],{"title":11458,"url":11459,"state":6833,"number":8222},"Redirect URI configuration issues","https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2\u002Fissues\u002F15",{"title":11461,"url":11462,"state":6833,"number":8226},"Token refresh problems with certain providers","https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2\u002Fissues\u002F12",{"screenshots":11464},[],{},"efflux",{"is_free":6460,"payment_models":11468},[],[],[11471],{"quote":11472,"role":9368,"source_label":11473,"source_url":11474},"This package is a lifesaver for those still on Znuny 6.x who need to connect to Office 365.","Znuny Community Forum","https:\u002F\u002Fcommunity.znuny.org\u002Fviewtopic.php?t=43210","en\u002Fpackages\u002Fmailaccount-oauth2",[11477,11480,11483,11486,11489],{"name":11478,"system_id":6368,"description":11479},"MailAccount::OAuth2::Microsoft::ClientID","The Client ID for Microsoft OAuth2 authentication.",{"name":11481,"system_id":6368,"description":11482},"MailAccount::OAuth2::Microsoft::ClientSecret","The Client Secret for Microsoft OAuth2 authentication.",{"name":11484,"system_id":6368,"description":11485},"MailAccount::OAuth2::Microsoft::TenantID","The Tenant ID for Microsoft OAuth2 authentication (Azure AD).",{"name":11487,"system_id":6368,"description":11488},"MailAccount::OAuth2::Google::ClientID","The Client ID for Google OAuth2 authentication.",{"name":11490,"system_id":6368,"description":11491},"MailAccount::OAuth2::Google::ClientSecret","The Client Secret for Google OAuth2 authentication.",{"package_type":6417,"repository_url":11493,"latest_version":6484,"license":6485},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"20eK1348f9hMKGdmPKn_OmC8Iodak8g6LKlSiWGHXiQ",{"id":11497,"basic_info":11498,"compatibility":11504,"extension":9,"features":11511,"issues":11521,"media":11522,"meta":11524,"metrics":13,"organization_id":6547,"pricing_and_payment":11525,"related_packages":11527,"reviews":11528,"seo_and_faqs":13,"stem":11529,"sysconfig":11530,"technical_details":11534,"ui_configuration":11537,"uuid":13,"__hash__":11538},"packagesEn\u002Fen\u002Fpackages\u002Fmarkirrelevantarticles.json",{"title":11499,"slug":11500,"summary":11501,"categories":11502,"full_description":11503},"MarkIrrelevantArticles","markirrelevantarticles","Mark articles as irrelevant to hide them from the ticket zoom view.",[372,6015,5621,5926,5511,5936],"The MarkIrrelevantArticles package provides a simple way to improve clarity in tickets with many articles. Agents can mark articles that are not relevant to the current processing status (e.g., automatic receipts or short thank-you notes) as irrelevant. These articles can then be hidden via a button in the ticket zoom view, ensuring that only essential information remains visible. The marking can be toggled or removed at any time.",{"systems":11505,"dependencies":11510},[11506,11508],{"system_id":6368,"supported_versions":11507},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":11509},[6370],[],[11512,11515,11518],{"title":11513,"description":11514},"Mark articles as irrelevant","Allows agents to mark individual articles within a ticket as irrelevant.",{"title":11516,"description":11517},"Hide articles","Irrelevant articles can be hidden in the ticket zoom view to improve clarity.",{"title":11519,"description":11520},"Visibility toggle","A toggle in the ticket view allows for quick showing or hiding of marked articles.",[],{"screenshots":11523},[],{},{"is_free":6460,"payment_models":11526},[],[],[],"en\u002Fpackages\u002Fmarkirrelevantarticles",[11531],{"name":11532,"system_id":6368,"description":11533,"default":6612},"Ticket::Frontend::AgentTicketZoom###MarkIrrelevantArticles","Enables the functionality to mark articles as irrelevant.",{"package_type":6417,"repository_url":11535,"latest_version":11536,"license":6956},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FMarkIrrelevantArticles","6.0.7",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"LQA2VALHALEyl4WVVxwMv4QKe44eA3OlZqzBydM3TnE",{"id":11540,"basic_info":11541,"compatibility":11547,"extension":9,"features":11554,"issues":11558,"media":11559,"meta":11561,"metrics":13,"organization_id":6547,"pricing_and_payment":11562,"related_packages":11564,"reviews":11566,"seo_and_faqs":13,"stem":11567,"sysconfig":11568,"technical_details":11572,"ui_configuration":11574,"uuid":13,"__hash__":11575},"packagesEn\u002Fen\u002Fpackages\u002Fmarkticketseen.json",{"title":11542,"slug":11543,"summary":11544,"categories":11545,"full_description":11546},"MarkTicketSeen","markticketseen","Adds an icon to the TicketZoom view to mark all articles of a ticket as seen for the current agent.",[5671,5995,1886,3183,5511],"This extension for Znuny and OTRS adds a convenient 'Mark as seen' button to the ticket menu in the zoom view. By default, agents must click through every single article to clear the 'unseen' status (indicated by the star icon). With this package, a single click marks all articles of the ticket as read for the current agent, significantly improving workflow efficiency for tickets with high article counts.",{"systems":11548,"dependencies":11553},[11549,11551],{"system_id":6368,"supported_versions":11550},[6525,6526,6527,6528,6529,6530],{"system_id":6533,"supported_versions":11552},[6525],[],[11555],{"title":11556,"description":11557},"Mark as Seen Button","Adds a new menu item to the ticket zoom view to mark all articles as seen.",[],{"screenshots":11560},[],{},{"is_free":6460,"payment_models":11563},[],[11565],"quickclose",[],"en\u002Fpackages\u002Fmarkticketseen",[11569],{"name":11570,"system_id":6368,"description":11571},"Ticket::Frontend::MenuModule###400-MarkTicketSeen","Module to mark a ticket as seen in the ticket zoom view.",{"package_type":6417,"repository_url":11573,"latest_version":7550,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-MarkTicketSeen",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"rHqik4OOMh8Q8ECR69JjJgxcrXGa1cPvXpOPKykWiT4",{"id":11577,"basic_info":11578,"compatibility":11582,"extension":9,"features":11589,"issues":11601,"media":11609,"meta":11611,"metrics":13,"organization_id":4667,"pricing_and_payment":11612,"related_packages":11614,"reviews":11615,"seo_and_faqs":13,"stem":11623,"sysconfig":11624,"technical_details":11631,"ui_configuration":11634,"uuid":13,"__hash__":11635},"packagesEn\u002Fen\u002Fpackages\u002Fmasterslave.json",{"title":3212,"slug":3213,"summary":11579,"categories":11580,"full_description":11581},"Enables master-slave ticket relationships to synchronize actions from a master to slave tickets.",[3213,5501,527,6164,5511],"The MasterSlave package for Znuny and OTRS allows agents to define a ticket as a 'Master' and link other tickets as 'Slaves'. Once this relationship is established, actions performed on the master ticket (such as adding notes or changing the ticket status) are automatically synchronized to the slave tickets. This is highly efficient for managing major incidents or mass inquiries where many tickets share the same root cause and resolution. The package enhances the ticket menu and search capabilities to easily identify and manage master tickets.",{"systems":11583,"dependencies":11588},[11584,11586],{"system_id":6368,"supported_versions":11585},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":11587},[6370],[],[11590,11593,11596,11599],{"title":11591,"description":11592},"Master\u002FSlave Linking","Allows linking tickets in a master-slave hierarchy.",{"title":11594,"description":11595},"Status Synchronization","Synchronizes status changes (e.g., closing) from the master ticket to all associated slave tickets.",{"title":11597,"description":11598},"Note Propagation","Automatically propagates notes and articles from the master ticket to the slave tickets.",{"title":685,"description":11600},"Supports bulk actions to assign multiple tickets to a master at once.",[11602],{"source":6828,"source_url":11603,"items":11604},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fmasterslave\u002Fissues",[11605],{"title":11606,"url":11607,"state":6833,"number":11608},"MasterSlave: Ticket state is not updated on slave tickets in some scenarios","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fmasterslave\u002Fissues\u002F10",10,{"screenshots":11610},[],{},{"is_free":6460,"payment_models":11613},[],[],[11616],{"quote":11617,"role":11618,"context":11619,"source_label":11620,"source_url":11621,"date":11622},"You need to install the appropriate extension... OTRSMasterSlave.","Community Member","Znuny Community Forum discussion about ticket linking.","Znuny Forum","https:\u002F\u002Fcommunity.znuny.org\u002Fviewtopic.php?t=42555","2021-10-15","en\u002Fpackages\u002Fmasterslave",[11625,11628],{"name":11626,"system_id":6368,"description":11627,"default":3212},"Ticket::MasterSlave::AttributeName","Name of the attribute used for the master-slave relationship.",{"name":11629,"system_id":6368,"description":11630,"default":8662},"Ticket::MasterSlave::AdvancedEnabled","Enables advanced master-slave features.",{"package_type":6417,"repository_url":11632,"latest_version":11633,"license":6485},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fmasterslave","6.4.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"V6ytoaZ9U1Bs3UvEWtsaceoX6NrHuhAmlJynyuiMJq0",{"id":11637,"basic_info":11638,"compatibility":11643,"extension":9,"features":11649,"issues":11659,"media":11671,"meta":11673,"metrics":13,"organization_id":11674,"pricing_and_payment":11675,"related_packages":11677,"reviews":11678,"seo_and_faqs":13,"stem":11679,"sysconfig":11680,"technical_details":11681,"ui_configuration":11684,"uuid":13,"__hash__":11685},"packagesEn\u002Fen\u002Fpackages\u002Fmatrix-zammad.json",{"title":11639,"slug":11639,"summary":11640,"categories":11641,"full_description":11642},"matrix-zammad","A bridge and bot that forwards Zammad ticket notifications to Matrix chat rooms and allows basic ticket interaction.",[3223,656,854,3602,2697,1111],"matrix-zammad is an application service that bridges the Matrix communication protocol with the Zammad ticketing system. It allows teams to stay updated on ticket activities without leaving their chat client. The bridge supports receiving notifications via Zammad webhooks and performing actions like replying to tickets or creating new ones via the Zammad API. Note: The repository has been archived by the maintainer but remains a reference implementation for Matrix-Zammad integrations.",{"systems":11644,"dependencies":11648},[11645],{"system_id":6659,"supported_versions":11646},[11647,7468,7469],"2.x",[],[11650,11653,11656],{"title":11651,"description":11652},"Notification Sync","Forwards Zammad events such as new tickets or status changes to Matrix rooms in real-time.",{"title":11654,"description":11655},"Chat-to-Ticket Creation","Allows creating Zammad tickets directly from Matrix messages using bot commands.",{"title":11657,"description":11658},"Bi-directional Communication","Users can post replies to Zammad tickets directly from the Matrix interface.",[11660],{"source":6828,"source_url":11661,"items":11662},"https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad\u002Fissues",[11663,11667],{"title":11664,"url":11665,"state":6833,"number":11666},"Support for Zammad 5.x","https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad\u002Fissues\u002F25",25,{"title":11668,"url":11669,"state":6833,"number":11670},"Feature request: Support for private notes","https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad\u002Fissues\u002F18",18,{"screenshots":11672},[],{},"half-shot",{"is_free":6460,"payment_models":11676},[],[],[],"en\u002Fpackages\u002Fmatrix-zammad",[],{"package_type":6450,"repository_url":11682,"license":7754,"latest_version":11683},"https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad","0.1.1",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"DXu3_XJhkW9BBU7gXsEGqFmPNylCTpTJCaI5WGH18SA",{"id":11687,"basic_info":11688,"compatibility":11693,"extension":9,"features":11698,"issues":11714,"media":11715,"meta":11717,"metrics":13,"organization_id":11718,"pricing_and_payment":11719,"related_packages":11721,"reviews":11722,"seo_and_faqs":13,"stem":11723,"sysconfig":11724,"technical_details":11725,"ui_configuration":11727,"uuid":13,"__hash__":11728},"packagesEn\u002Fen\u002Fpackages\u002Fmcp-otobo.json",{"title":11689,"slug":11689,"summary":11690,"categories":11691,"full_description":11692},"mcp-otobo","A Model Context Protocol (MCP) server that enables AI assistants to interact with OTOBO ticket systems.",[3243,203,3005,923,4598,2697,214],"mcp-otobo is a Model Context Protocol (MCP) server that provides a bridge between AI assistants (like Claude) and the OTOBO ticket system. By leveraging the OTOBO Generic Interface REST API, it allows LLMs to perform actions such as searching for tickets, viewing ticket history, and managing ticket states directly within the AI's context. The tool provides specific functions (tools) that can be called by AI models to automate complex support workflows.",{"systems":11694,"dependencies":11697},[11695],{"system_id":6432,"supported_versions":11696},[6884,6885,6886],[],[11699,11702,11705,11708,11711],{"title":11700,"description":11701},"Search Tickets","Search for tickets using various criteria via the OTOBO REST API.",{"title":11703,"description":11704},"Get Ticket Details","Retrieve detailed information about a specific ticket.",{"title":11706,"description":11707},"Create Ticket","Create a new ticket in the OTOBO system.",{"title":11709,"description":11710},"Update Ticket","Update existing ticket properties like state or priority.",{"title":11712,"description":11713},"Add Article","Add a new article or note to an existing ticket.",[],{"screenshots":11716},[],{},"domnussbaum",{"is_free":6460,"payment_models":11720},[],[],[],"en\u002Fpackages\u002Fmcp-otobo",[],{"package_type":8026,"repository_url":11726,"latest_version":6683,"license":6684},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum\u002Fmcp-otobo",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"sUIxdKpqUjy__2O6ikHzacqWYa-9e-7OtuABSSJn9Ug",{"id":11730,"basic_info":11731,"compatibility":11735,"extension":9,"features":11738,"issues":11739,"media":11740,"meta":11742,"metrics":13,"organization_id":13,"pricing_and_payment":11743,"related_packages":11745,"reviews":11746,"seo_and_faqs":13,"stem":11747,"sysconfig":11748,"technical_details":11749,"ui_configuration":11751,"uuid":13,"__hash__":11752},"packagesEn\u002Fen\u002Fpackages\u002Fmdxtools.json",{"title":11732,"slug":11732,"summary":11733,"categories":11734},"mdxtools","A collection of tools for working with the MDX music format (music for the Sharp X68000).",[2697],{"systems":11736,"dependencies":11737},[],[],[],[],{"screenshots":11741},[],{},{"is_free":6460,"payment_models":11744},[],[],[],"en\u002Fpackages\u002Fmdxtools",[],{"package_type":6450,"repository_url":11750},"https:\u002F\u002Fgithub.com\u002Fvampirefrog\u002Fmdxtools",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"h5ieaf5Hx3G7C71jeiQFXOrKT93TRJliA8JQn7hGGuw",{"id":11754,"basic_info":11755,"compatibility":11760,"extension":9,"features":11763,"issues":11764,"media":11765,"meta":11767,"metrics":13,"organization_id":13,"pricing_and_payment":11768,"related_packages":11770,"reviews":11771,"seo_and_faqs":13,"stem":11772,"sysconfig":11773,"technical_details":11774,"ui_configuration":11776,"uuid":13,"__hash__":11777},"packagesEn\u002Fen\u002Fpackages\u002Fmelezh.json",{"title":11756,"slug":11757,"summary":11758,"categories":11759},"Melezh","melezh","Fast HTTP API creation platform for calling functions of arbitrary OneScript modules and OpenIntegrations methods",[2697],{"systems":11761,"dependencies":11762},[],[],[],[],{"screenshots":11766},[],{},{"is_free":6460,"payment_models":11769},[],[],[],"en\u002Fpackages\u002Fmelezh",[],{"package_type":6450,"repository_url":11775},"https:\u002F\u002Fgithub.com\u002FBayselonarrend\u002FMelezh",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"QclGi29gVKzDaInUzJ8LuE_3b93IpQ3j9d70S_Rkfw4",{"id":11779,"basic_info":11780,"compatibility":11786,"extension":9,"features":11793,"issues":11806,"media":11807,"meta":11809,"metrics":13,"organization_id":7015,"pricing_and_payment":11810,"related_packages":11812,"reviews":11813,"seo_and_faqs":13,"stem":11814,"sysconfig":11815,"technical_details":11816,"ui_configuration":11818,"uuid":13,"__hash__":11819},"packagesEn\u002Fen\u002Fpackages\u002Fmigrationotrs2ligero.json",{"title":11781,"slug":11782,"summary":11783,"categories":11784,"full_description":11785},"migration.otrs2Ligero","migrationotrs2ligero","Migration tool to move data from OTRS Community Edition 6 to LigeroSmart.",[3331,5906,577,5748],"This toolset enables the migration from OTRS Community Edition 6.0.x to LigeroSmart 6.1.x. 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These tools automate the entire module development lifecycle: from creating the package structure and generating .opm files to automated installation and verification. It replaces time-consuming manual steps such as editing XML files or uploading via the web interface's package manager. The scripts are highly configurable and support various versions of the underlying ticket systems.",{"systems":11828,"dependencies":11835},[11829,11831,11833],{"system_id":6368,"supported_versions":11830},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":11832},[6884,6885,6886],{"system_id":6533,"supported_versions":11834},[9900,6876,10037,9250,6877,6878,6525],[],[11837,11840,11843,11846],{"title":11838,"description":11839},"otrs.ModulePackage.pl","Builds .opm package files from source directories based on a SOPM configuration file.",{"title":11841,"description":11842},"otrs.ModuleInstall.pl","Allows the installation of OPM packages directly via the command line without using the web interface.",{"title":11844,"description":11845},"otrs.ModuleVerify.pl","Verifies the consistency and integrity of module files and their structure.",{"title":11847,"description":11848},"Translation Tools","Helper scripts for managing and updating translation files (.po\u002F.pot) for modules.",[11850],{"source":6828,"source_url":11851,"items":11852},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools\u002Fissues",[11853,11856],{"title":11854,"url":11855,"state":6833,"number":11608},"otrs.ModulePackage.pl: Support for OTOBO 11 structure","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools\u002Fissues\u002F10",{"title":11857,"url":11858,"state":7192,"number":11859},"Add support for Znuny 7.x package format","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools\u002Fissues\u002F8",8,{"screenshots":11861},[],{},"s7design",{"is_free":6460,"payment_models":11865},[],[],[],"en\u002Fpackages\u002Fmodule-tools",[],{"package_type":6450,"repository_url":11871,"license":6485,"latest_version":11872},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools","master",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"80dKmnvk4k28ZpKzHC0ELhTdp4bOdfnP7YfimnmCW80",{"id":11876,"basic_info":11877,"compatibility":11883,"extension":9,"features":11888,"issues":11898,"media":11903,"meta":11905,"metrics":13,"organization_id":7110,"pricing_and_payment":11906,"related_packages":11908,"reviews":11909,"seo_and_faqs":13,"stem":11910,"sysconfig":11911,"technical_details":11912,"ui_configuration":11915,"uuid":13,"__hash__":11916},"packagesEn\u002Fen\u002Fpackages\u002Fmodule-znuny-corelist.json",{"title":11878,"slug":11879,"summary":11880,"categories":11881,"full_description":11882},"Module-Znuny-CoreList","module-znuny-corelist","Perl module to query which modules were shipped with specific Znuny versions.",[4026,1299,1688,1646,1708,2697],"Module::Znuny::CoreList is a Perl module for developers that provides information about which Perl modules were shipped with which version of the Znuny core (starting from version 6.0.30). It works similarly to the standard Module::CoreList for Perl itself. This tool is particularly useful for add-on developers to check dependencies and ensure compatibility across different Znuny releases without having to manually inspect the source code of each version.",{"systems":11884,"dependencies":11887},[11885],{"system_id":6368,"supported_versions":11886},[6370,6371,6372,6373,6374,6574,6376],[],[11889,11892,11895],{"title":11890,"description":11891},"Module Query by Version","Allows querying which Perl modules are included in a specific Znuny version.",{"title":11893,"description":11894},"Find First Version","Finds the first Znuny version in which a specific module was introduced.",{"title":11896,"description":11897},"Release Content List","Lists all core modules for a specific release.",[11899],{"source":6828,"source_url":11900,"items":11901},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FModule-Znuny-CoreList\u002Fissues",[11902],{"title":7442,"url":11900},{"screenshots":11904},[],{},{"is_free":6460,"payment_models":11907},[],[],[],"en\u002Fpackages\u002Fmodule-znuny-corelist",[],{"package_type":6450,"repository_url":11913,"latest_version":11914,"license":6914},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FModule-Znuny-CoreList","1.03",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"sT4Dnabcoq3kJtekaDIJ2U9RmqYAkrEymvVZOi-G6dI",{"id":11918,"basic_info":11919,"compatibility":11925,"extension":9,"features":11932,"issues":11939,"media":11940,"meta":11942,"metrics":13,"organization_id":6547,"pricing_and_payment":11943,"related_packages":11945,"reviews":11946,"seo_and_faqs":13,"stem":11947,"sysconfig":11948,"technical_details":11949,"ui_configuration":11952,"uuid":13,"__hash__":11953},"packagesEn\u002Fen\u002Fpackages\u002Fmoduleznunycorelist.json",{"title":11920,"slug":11921,"summary":11922,"categories":11923,"full_description":11924},"Module::Znuny::CoreList","moduleznunycorelist","A Perl module providing a mapping of Perl modules and their versions included in specific Znuny releases.",[4026,1708,1646,1299,1728],"Module::Znuny::CoreList is an essential tool for developers in the Znuny ecosystem. 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It allows users to incorporate Zammad actions into their automation workflows. The primary function of this specific version is the automated creation of tickets within a Zammad system. The \"RT2\" suffix in the name likely indicates a specific revision or an internal project designation by the developer. 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It utilizes the Zammad REST API and includes security features such as input validation and SSRF protection.",{"systems":12035,"dependencies":12039},[12036],{"system_id":6659,"supported_versions":12037},[12038,7261],"6.0+",[],[12041,12043,12046,12048],{"title":5510,"description":12042},"Search, create, update, and manage Zammad tickets via AI-native tools.",{"title":12044,"description":12045},"Articles & Attachments","Add articles (notes) to tickets and manage file attachments.",{"title":7905,"description":12047},"Search and retrieve information about users and organizations.",{"title":12049,"description":12050},"MCP Resources","Direct access to Zammad data via URI resources (e.g., zammad:\u002F\u002Fticket\u002F{id}).",[12052],{"source":6828,"source_url":12053,"items":12054},"https:\u002F\u002Fgithub.com\u002Fbasher83\u002Fzammad-mcp\u002Fissues",[12055],{"title":12056,"url":12053,"state":6833},"General issue tracker for Zammad MCP integration",{"screenshots":12058},[],{},{"is_free":6460,"payment_models":12061},[],[],[],"en\u002Fpackages\u002Fmseep-mcp-zammad",[],{"package_type":7284,"repository_url":12067,"latest_version":12068,"license":8300},"https:\u002F\u002Fgithub.com\u002Fbasher83\u002Fzammad-mcp","0.1.3",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"tdz4602S2GBogwz3KWFNU94fNBXXRtC3VTEUk4xEg84",{"id":12072,"basic_info":12073,"compatibility":12078,"extension":9,"features":12082,"issues":12091,"media":12092,"meta":12094,"metrics":13,"organization_id":13,"pricing_and_payment":12095,"related_packages":12097,"reviews":12098,"seo_and_faqs":13,"stem":12104,"sysconfig":12105,"technical_details":12106,"ui_configuration":12108,"uuid":13,"__hash__":12109},"packagesEn\u002Fen\u002Fpackages\u002Fmuhammadnlaravel-zammad.json",{"title":7346,"slug":12074,"summary":12075,"categories":12076,"full_description":12077},"muhammadnlaravel-zammad","A Laravel wrapper for the official Zammad PHP API client, providing a clean interface to integrate Zammad helpdesk features into Laravel applications.",[2936,284,4065,2686,2697],"This package provides a Laravel-friendly wrapper for the official Zammad PHP API client. It simplifies the integration of Zammad's helpdesk functionality into Laravel projects by providing a Service Provider and a Facade. Developers can easily perform CRUD operations on Zammad resources like tickets, users, and organizations using a clean, expressive syntax. Configuration is handled through standard Laravel environment variables. The package acts as a bridge to the official PHP library, reducing boilerplate code when working with the Zammad REST API.",{"systems":12079,"dependencies":12081},[12080],{"system_id":6659},[],[12083,12086,12089],{"title":12084,"description":12085},"Laravel Facade Support","Provides a Laravel Facade for clean, static-like access to Zammad API methods.",{"title":12087,"description":12088},"CRUD Interface","Simplified methods for search, all, find, create, update, and delete operations.",{"title":6669,"description":12090},"Integrates with Laravel's .env file for managing API credentials and settings.",[],{"screenshots":12093},[],{},{"is_free":6460,"payment_models":12096},[],[7928],[12099],{"quote":12100,"role":6726,"context":12101,"source_label":9370,"source_url":12102,"date":12103},"I am announcing a Laravel composer library that wraps around the official Zammad PHP library to make development of Laravel apps that uses Zammad's APIs more simpler.","Announcement on Zammad Community Forum","https:\u002F\u002Fcommunity.zammad.org\u002Ft\u002Flaravel-wrapper-for-the-official-zammad-php-library\u002F1013","2018-06-18","en\u002Fpackages\u002Fmuhammadnlaravel-zammad",[],{"package_type":6450,"repository_url":12107,"latest_version":8135,"license":6684},"https:\u002F\u002Fgithub.com\u002Fmuhammadn\u002Flaravel-zammad",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"XTlxfM53fLTrofBUWMP_axmb01nuksZs4HIbLeirqKQ",{"id":12111,"basic_info":12112,"compatibility":12118,"extension":9,"features":12127,"issues":12137,"media":12138,"meta":12140,"metrics":13,"organization_id":7015,"pricing_and_payment":12141,"related_packages":12143,"reviews":12144,"seo_and_faqs":13,"stem":12145,"sysconfig":12146,"technical_details":12156,"ui_configuration":12158,"uuid":13,"__hash__":12159},"packagesEn\u002Fen\u002Fpackages\u002Fmultismtp.json",{"title":12113,"slug":12114,"summary":12115,"categories":12116,"full_description":12117},"MultiSMTP","multismtp","Allows the use of multiple SMTP servers for outgoing mail based on queue or sender.",[5026,1906,3877,3429,1111,2697],"MultiSMTP is an extension for LigeroSmart and OTRS-based systems that allows the configuration of multiple SMTP servers for outgoing emails. By default, these systems only support one global SMTP configuration. With this package, administrators can define different SMTP credentials and servers based on the queue or the sender's email address. This is particularly useful for service providers managing multiple brands or departments that require separate mail servers to ensure high deliverability and correct SPF\u002FDKIM alignment. The package is a fork of the original development by Renee Bäcker.",{"systems":12119,"dependencies":12126},[12120,12122,12124],{"system_id":6999,"supported_versions":12121},[7260],{"system_id":6368,"supported_versions":12123},[7260],{"system_id":6533,"supported_versions":12125},[7260],[],[12128,12131,12134],{"title":12129,"description":12130},"Multiple SMTP Backends","Define various SMTP servers with individual credentials.",{"title":12132,"description":12133},"Queue-based Routing","Automatically select the SMTP server based on the ticket's queue.",{"title":12135,"description":12136},"Sender-based Routing","Select the SMTP server based on the \"From\" address.",[],{"screenshots":12139},[],{},{"is_free":6460,"payment_models":12142},[],[],[],"en\u002Fpackages\u002Fmultismtp",[12147,12150,12153],{"name":12148,"system_id":6432,"description":12149},"MultiSMTP::Service","Configuration of the available SMTP services.",{"name":12151,"system_id":6432,"description":12152},"MultiSMTP::Queue","Mapping of queues to SMTP services.",{"name":12154,"system_id":6432,"description":12155},"MultiSMTP::Email","Mapping of email addresses to SMTP services.",{"package_type":6417,"repository_url":12157,"license":6485},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002FMultiSMTP",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"_8Kr9l_D2v7cYvoLE8S0X_kRXKxVnhTxEbSFZpSJWqs",{"id":12161,"basic_info":12162,"compatibility":12168,"extension":9,"features":12173,"issues":12182,"media":12183,"meta":12185,"metrics":13,"organization_id":11384,"pricing_and_payment":12186,"related_packages":12188,"reviews":12189,"seo_and_faqs":13,"stem":12190,"sysconfig":12191,"technical_details":12195,"ui_configuration":12198,"uuid":13,"__hash__":12199},"packagesEn\u002Fen\u002Fpackages\u002Fmxcem24tippspiel.json",{"title":12163,"slug":12164,"summary":12165,"categories":12166,"full_description":12167},"mxcEM24Tippspiel","mxcem24tippspiel","A gamification add-on for Znuny that integrates a prediction game for the UEFA EURO 2024 tournament directly into the ticket system dashboard.",[2302,2034,1547,5936],"This package allows agents to participate in a prediction game for the UEFA European Championship 2024. It integrates a dashboard widget where users can enter their tips for matches and view a leaderboard of other participants. The add-on aims to increase employee engagement and provide a fun break during the workday. It is specifically designed for the Znuny 7 framework series.",{"systems":12169,"dependencies":12172},[12170],{"system_id":6368,"supported_versions":12171},[6376,6377],[],[12174,12176,12179],{"title":7774,"description":12175},"A dedicated widget for the agent dashboard that provides quick access to match tips and the current leaderboard.",{"title":12177,"description":12178},"Leaderboard","A dynamic leaderboard that encourages competition among agents by displaying points earned for correct predictions.",{"title":12180,"description":12181},"Match Management","Management of EURO 2024 match pairings and results directly within the system.",[],{"screenshots":12184},[],{},{"is_free":6460,"payment_models":12187},[],[11359],[],"en\u002Fpackages\u002Fmxcem24tippspiel",[12192],{"name":12193,"system_id":6368,"description":12194,"default":6612},"DashboardBackend###0500-mxcEM24Tippspiel","Enables or disables the EURO 2024 prediction game dashboard widget.",{"package_type":6417,"repository_url":12196,"latest_version":12197,"license":6485},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcEM24Tippspiel","7.0.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"2ptENe8aZ0Wly8jz9njnPXg8OWJn3TCXZnX-4swIsxE",{"id":12201,"basic_info":12202,"compatibility":12208,"extension":9,"features":12215,"issues":12225,"media":12226,"meta":12228,"metrics":13,"organization_id":11384,"pricing_and_payment":12229,"related_packages":12231,"reviews":12232,"seo_and_faqs":13,"stem":12233,"sysconfig":12234,"technical_details":12244,"ui_configuration":12247,"uuid":13,"__hash__":12248},"packagesEn\u002Fen\u002Fpackages\u002Fmxcpopupsizebyaction.json",{"title":12203,"slug":12204,"summary":12205,"categories":12206,"full_description":12207},"mxcPopupSizeByAction","mxcpopupsizebyaction","Allows administrators to configure the width and height of various pop-up windows in the agent interface through SysConfig settings.",[5806,4114,5274,133,5926,1668],"This package allows administrators to configure the width and height of various pop-up windows in the agent interface through SysConfig settings. It supports a wide range of actions including AgentTicketNote, AgentTicketOwner, AgentTicketCustomer, and many others. This is particularly useful for tailoring the interface to specific workflow needs or different screen resolutions. Instead of fixed default sizes, pixel or percentage values can be defined.",{"systems":12209,"dependencies":12214},[12210,12212],{"system_id":6368,"supported_versions":12211},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6533,"supported_versions":12213},[6525],[],[12216,12219,12222],{"title":12217,"description":12218},"Customizable Pop-up Dimensions","Allows setting individual window sizes for pop-ups in the agent interface.",{"title":12220,"description":12221},"Action-Specific Configuration","Provides separate settings for almost all standard ticket actions like Note, Owner, or Priority.",{"title":12223,"description":12224},"Improved UX","Helps to use screen space more efficiently and increase usability.",[],{"screenshots":12227},[],{},{"is_free":6460,"payment_models":12230},[],[],[],"en\u002Fpackages\u002Fmxcpopupsizebyaction",[12235,12238,12241],{"name":12236,"system_id":6368,"description":12237},"mxcPopupSizeByAction###AgentTicketNote","Defines the width and height of the pop-up window for the 'Note' action.",{"name":12239,"system_id":6368,"description":12240},"mxcPopupSizeByAction###AgentTicketOwner","Defines the width and height of the pop-up window for the 'Owner' action.",{"name":12242,"system_id":6368,"description":12243},"mxcPopupSizeByAction###AgentTicketCustomer","Defines the width and height of the pop-up window for the 'Customer' action.",{"package_type":6417,"repository_url":12245,"latest_version":12246,"license":6956},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcPopupSizeByAction","7.4.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"F6WMEP7jb4KEXJXdrEYeyr8h5lvkKUOKCXYMf_gELtI",{"id":12250,"basic_info":12251,"compatibility":12257,"extension":9,"features":12262,"issues":12269,"media":12270,"meta":12272,"metrics":13,"organization_id":13,"pricing_and_payment":12273,"related_packages":12275,"reviews":12276,"seo_and_faqs":13,"stem":12277,"sysconfig":12278,"technical_details":12279,"ui_configuration":12281,"uuid":13,"__hash__":12282},"packagesEn\u002Fen\u002Fpackages\u002Fn3xt0rzf2otrs.json",{"title":12252,"slug":12253,"summary":12254,"categories":12255,"full_description":12256},"zf2otrs","n3xt0rzf2otrs","A Zend Framework 2 module providing a client to interact with the OTRS 4 SOAP API.",[5046,6283,284,4065,6293,2697],"zf2otrs is a Zend Framework 2 module that provides a wrapper for the OTRS 4 SOAP API. It allows developers to easily integrate OTRS ticketing features into their PHP applications built with ZF2, facilitating operations like ticket creation and user management via the OTRS Generic Interface. The module is primarily designed for use with OTRS version 4.",{"systems":12258,"dependencies":12261},[12259],{"system_id":6533,"supported_versions":12260},[6877],[],[12263,12266],{"title":12264,"description":12265},"SOAP API Client","Provides a pre-configured SOAP client specifically for the OTRS 4 Generic Interface.",{"title":12267,"description":12268},"Zend Framework 2 Integration","Seamlessly integrates into the ZF2 ServiceManager for easy dependency injection.",[],{"screenshots":12271},[],{},{"is_free":6460,"payment_models":12274},[],[],[],"en\u002Fpackages\u002Fn3xt0rzf2otrs",[],{"package_type":6450,"repository_url":12280,"license":6684,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fn3xt0r\u002Fzf2otrs",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"2dD0dhqOlLVXU50gFDxnVHdDZh2oZU4w4pOf8eKBR5s",{"id":12284,"basic_info":12285,"compatibility":12290,"extension":9,"features":12299,"issues":12307,"media":12308,"meta":12310,"metrics":13,"organization_id":12311,"pricing_and_payment":12312,"related_packages":12314,"reviews":12315,"seo_and_faqs":13,"stem":12316,"sysconfig":12317,"technical_details":12318,"ui_configuration":12320,"uuid":13,"__hash__":12321},"packagesEn\u002Fen\u002Fpackages\u002Fn8n-nodes-otrs.json",{"title":12286,"slug":12286,"summary":12287,"categories":12288,"full_description":12289},"n8n-nodes-otrs","n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows via the REST API.",[3486,6164,4598,2686,3073,2697],"This package is a community node for n8n that enables the integration of OTRS-based systems into automated workflows. By utilizing the Generic Interface (REST API), users can manage tickets and articles directly from within n8n without writing complex code. It is ideal for low-code automations connecting OTRS, Znuny, or OTOBO with other SaaS applications.",{"systems":12291,"dependencies":12298},[12292,12294,12296],{"system_id":6533,"supported_versions":12293},[6525],{"system_id":6368,"supported_versions":12295},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":12297},[6884,6885,6886],[],[12300,12302,12304],{"title":5510,"description":12301},"Allows creating, updating, retrieving, and searching for tickets via the REST API.",{"title":391,"description":12303},"Supports adding articles (notes\u002Femails) to existing tickets.",{"title":12305,"description":12306},"Authentication","Supports authentication via Basic Auth or Session IDs of the Generic Interface.",[],{"screenshots":12309},[],{},"ilhamakbarki",{"is_free":6460,"payment_models":12313},[],[],[],"en\u002Fpackages\u002Fn8n-nodes-otrs",[],{"package_type":8026,"repository_url":12319,"latest_version":11683,"license":6684},"https:\u002F\u002Fgithub.com\u002Filhamakbarki\u002Fn8n-nodes-otrs",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"WRLRFaT7yPM2mQm4AgSWlqFTz9KVVG74vMUjMvv5nIY",{"id":12323,"basic_info":12324,"compatibility":12329,"extension":9,"features":12333,"issues":12342,"media":12343,"meta":12345,"metrics":13,"organization_id":12346,"pricing_and_payment":12347,"related_packages":12349,"reviews":12350,"seo_and_faqs":13,"stem":12351,"sysconfig":12352,"technical_details":12353,"ui_configuration":12355,"uuid":13,"__hash__":12356},"packagesEn\u002Fen\u002Fpackages\u002Fn8n-nodes-zammad.json",{"title":12325,"slug":12325,"summary":12326,"categories":12327,"full_description":12328},"n8n-nodes-zammad","A community-developed n8n node for Zammad integration, enabling automated ticket, user, and organization management.",[3486,6164,303,3073,2697],"This n8n community node provides a bridge between the n8n workflow automation platform and the Zammad helpdesk system. It allows users to perform various operations via the Zammad REST API, including creating and updating tickets, managing users, and handling organizations and groups. This node is particularly useful for users who need specific API interactions that might not be covered by the native n8n Zammad node or for legacy workflows built on this community solution.",{"systems":12330,"dependencies":12332},[12331],{"system_id":6659},[],[12334,12336,12338,12340],{"title":5510,"description":12335},"Create, update, retrieve, and list Zammad tickets within n8n workflows.",{"title":5945,"description":12337},"Manage Zammad users, including creation, searching, and role assignment.",{"title":7361,"description":12339},"Automated management of organizations and groups to structure support.",{"title":302,"description":12341},"Provides access to various Zammad REST API endpoints for custom automations.",[],{"screenshots":12344},[],{},"k0ka",{"is_free":6460,"payment_models":12348},[],[],[],"en\u002Fpackages\u002Fn8n-nodes-zammad",[],{"package_type":8026,"repository_url":12354,"latest_version":12068,"license":6684},"https:\u002F\u002Fgithub.com\u002Fk0ka\u002Fn8n-nodes-zammad",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"lg4NaoGfMgpZ5vOrwK3eLLLEI_js6g1N1nMNFm3sN8E",{"id":12358,"basic_info":12359,"compatibility":12364,"extension":9,"features":12368,"issues":12376,"media":12377,"meta":12379,"metrics":13,"organization_id":12380,"pricing_and_payment":12381,"related_packages":12383,"reviews":12384,"seo_and_faqs":13,"stem":12385,"sysconfig":12386,"technical_details":12387,"ui_configuration":12390,"uuid":13,"__hash__":12391},"packagesEn\u002Fen\u002Fpackages\u002Fn8n-nodes-zammad-extended.json",{"title":12360,"slug":12360,"summary":12361,"categories":12362,"full_description":12363},"n8n-nodes-zammad-extended","Extended n8n community node for Zammad – advanced ticket filters, articles, users, organizations and tags.",[3486,527,6153,274,2697],"This n8n community node provides an extended integration for Zammad, going beyond the standard built-in node. It enables advanced ticket filtering and comprehensive management of articles, users, organizations, and tags within n8n workflows. The tool is ideal for complex automation scenarios that require deeper access to Zammad resources than the standard node provides.",{"systems":12365,"dependencies":12367},[12366],{"system_id":6659},[],[12369,12372,12374],{"title":12370,"description":12371},"Advanced Ticket Filters","Allows the use of complex filter criteria for searching and selecting Zammad tickets.",{"title":391,"description":12373},"Comprehensive functions for creating, updating, and managing ticket articles.",{"title":7905,"description":12375},"Extended actions for managing users, organizations, and tags within Zammad.",[],{"screenshots":12378},[],{},"pageonegmbh",{"is_free":6460,"payment_models":12382},[],[],[],"en\u002Fpackages\u002Fn8n-nodes-zammad-extended",[],{"package_type":8026,"repository_url":12388,"latest_version":12389,"license":6684},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fn8n-nodes-zammad-extended","1.1.10",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"-A6EXsumz02QiY9MrfJ29Sn31lR2VQLC1qEHp8r__2Q",{"id":12393,"basic_info":12394,"compatibility":12400,"extension":9,"features":12405,"issues":12415,"media":12416,"meta":12418,"metrics":13,"organization_id":12419,"pricing_and_payment":12420,"related_packages":12422,"reviews":12423,"seo_and_faqs":13,"stem":12424,"sysconfig":12425,"technical_details":12426,"ui_configuration":12428,"uuid":13,"__hash__":12429},"packagesEn\u002Fen\u002Fpackages\u002Fn8n-nodes-zammad-ticket-update.json",{"title":12395,"slug":12396,"summary":12397,"categories":12398,"full_description":12399},"n8n Zammad Ticket Update Node","n8n-nodes-zammad-ticket-update","A community-contributed n8n node that enables the updating of existing tickets within the Zammad ITSM system via its REST API.",[3486,6164,303,5601,2697],"This n8n node provides a dedicated action to update existing tickets in Zammad. While the official n8n Zammad node historically focused on creation and retrieval, this extension allows for modifying ticket properties such as state, priority, group, and owner. It also supports adding new articles or notes to a ticket, making it essential for complex support workflows and automated ticket management. The node can be easily installed via the n8n community node interface or via npm.",{"systems":12401,"dependencies":12404},[12402],{"system_id":6659,"supported_versions":12403},[7301,7260],[],[12406,12409,12412],{"title":12407,"description":12408},"Update Ticket Properties","Modify core ticket fields including title, state, priority, group, and owner.",{"title":12410,"description":12411},"Add Articles\u002FNotes","Append internal or public notes and articles to a ticket during the update.",{"title":12413,"description":12414},"REST API Compatibility","Uses Zammad's standard REST API for reliable integration.",[],{"screenshots":12417},[],{},"obuchmann",{"is_free":6460,"payment_models":12421},[],[],[],"en\u002Fpackages\u002Fn8n-nodes-zammad-ticket-update",[],{"package_type":8026,"repository_url":12427,"latest_version":7286,"license":6684},"https:\u002F\u002Fgithub.com\u002Fobuchmann\u002Fn8n-nodes-zammad-ticket-update",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"nvq64-rzYe039CoVfQC36HZvh598UrV9KnRTSFTS6iQ",{"id":12431,"basic_info":12432,"compatibility":12438,"extension":9,"features":12443,"issues":12455,"media":12461,"meta":12463,"metrics":13,"organization_id":12464,"pricing_and_payment":12465,"related_packages":12467,"reviews":12468,"seo_and_faqs":13,"stem":12469,"sysconfig":12470,"technical_details":12471,"ui_configuration":12473,"uuid":13,"__hash__":12474},"packagesEn\u002Fen\u002Fpackages\u002Fn8n-zammad-sync-entra-user-to-zammad-user.json",{"title":12433,"slug":12434,"summary":12435,"categories":12436,"full_description":12437},"n8n Zammad Sync: Entra ID to Zammad Users","n8n-zammad-sync-entra-user-to-zammad-user","An n8n workflow for seamless synchronization of users from Microsoft Entra ID (Azure AD) to Zammad.",[3486,6153,1965,547,5975,2697],"This n8n workflow automates the synchronization of user accounts between Microsoft Entra ID (formerly Azure AD) and Zammad. It fetches members from a defined Entra group, compares them with existing Zammad users based on their email address, and performs the necessary actions (create, update, or deactivate). For the workflow to function correctly, two custom fields must be created in Zammad (`entra_key` of type String and `entra_object_type` as a selection field). This workflow is ideal for IT departments looking to keep their support system consistent with their central directory service.",{"systems":12439,"dependencies":12442},[12440],{"system_id":6659,"supported_versions":12441},[7260,7261],[],[12444,12446,12449,12452],{"title":5984,"description":12445},"Synchronizes members of a Microsoft Entra ID group with Zammad user records.",{"title":12447,"description":12448},"Automated Lifecycle Management","Automatically creates, updates, or deactivates users in Zammad based on their status in Entra ID.",{"title":12450,"description":12451},"Attribute Mapping","Allows mapping Entra attributes (email, name, phone) to standard or custom Zammad fields.",{"title":12453,"description":12454},"API-based Integration","Uses Microsoft Graph API and Zammad REST API for secure data exchange.",[12456],{"source":6828,"source_url":12457,"items":12458},"https:\u002F\u002Fgithub.com\u002FSirhexalot\u002Fn8n-Zammad-Sync-Entra-User-to-Zammad-User\u002Fissues",[12459],{"title":12460,"url":12457,"state":6833},"Pagination limit: Users report issues when syncing more than 100 groups\u002Fusers due to API limits.",{"screenshots":12462},[],{},"sirhexalot",{"is_free":6460,"payment_models":12466},[],[],[],"en\u002Fpackages\u002Fn8n-zammad-sync-entra-user-to-zammad-user",[],{"package_type":6450,"repository_url":12472,"license":6684},"https:\u002F\u002Fgithub.com\u002FSirhexalot\u002Fn8n-Zammad-Sync-Entra-User-to-Zammad-User",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"zwW_vIOQO2qJPXxgnDA0Gx6DQh6dheigrMkyZJaTbOc",{"id":12476,"basic_info":12477,"compatibility":12483,"extension":9,"features":12490,"issues":12500,"media":12501,"meta":12503,"metrics":13,"organization_id":12504,"pricing_and_payment":12505,"related_packages":12507,"reviews":12508,"seo_and_faqs":13,"stem":12509,"sysconfig":12510,"technical_details":12519,"ui_configuration":12521,"uuid":13,"__hash__":12522},"packagesEn\u002Fen\u002Fpackages\u002Fnotificationtransportkafka.json",{"title":12478,"slug":12479,"summary":12480,"categories":12481,"full_description":12482},"NotificationTransportKafka","notificationtransportkafka","Adds the ability to send ticket notifications via Kafka.",[2826,3582,2686,5205,1121,6164],"This package extends the notification system of OTRS and Znuny by adding a new transport method. Instead of or in addition to Email or SMS, notifications can be sent directly to a Kafka cluster. This allows for seamless integration into modern data pipelines, microservices, or external logging and monitoring systems. 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The plugin utilizes the Zammad REST API to open, update, and close tickets, providing a robust alternative to traditional email-based integrations. To track tickets accurately, it uses custom field attributes (icinga_host and icinga_service) to link Icinga objects with Zammad tickets. It supports various notification types including Problem, Acknowledgement, Downtime, Flapping, and Recovery, ensuring the ticket lifecycle matches the monitoring state.",{"systems":12531,"dependencies":12534},[12532],{"system_id":6659,"supported_versions":12533},[7468,7469,7301,7260,7261],[],[12536,12538,12541,12544],{"title":5480,"description":12537},"Automatically creates a new ticket in Zammad when a host or service problem is detected in Icinga.",{"title":12539,"description":12540},"State Updates","Adds articles to existing tickets for state changes such as acknowledgements, downtimes, or flapping.",{"title":12542,"description":12543},"Auto-Close on Recovery","Automatically closes the Zammad ticket once the problem is resolved in Icinga (RECOVERY).",{"title":302,"description":12545},"Uses the Zammad REST API for communication, eliminating the need for email-based ticket creation.",[12547],{"source":6828,"source_url":12548,"items":12549},"https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad\u002Fissues",[12550,12553],{"title":12551,"url":12552,"state":6833,"number":11670},"Add support for custom ticket states","https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad\u002Fissues\u002F18",{"title":12554,"url":12555,"state":7192,"number":8222},"Support for Zammad 5.x API changes","https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad\u002Fissues\u002F15",{"screenshots":12557},[],{},"netways",{"is_free":6460,"payment_models":12561},[],[],[],"en\u002Fpackages\u002Fnotify-zammad",[],{"package_type":6450,"repository_url":12567,"latest_version":12568,"license":12569},"https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify-zammad","1.0.4","GPL-2.0-or-later",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Jbbau9EMBHHnAMe4IH3gxKtdFVPwFx8eRAxBgZdFhok",{"id":12573,"basic_info":12574,"compatibility":12580,"extension":9,"features":12584,"issues":12596,"media":12607,"meta":12609,"metrics":13,"organization_id":12559,"pricing_and_payment":12610,"related_packages":12612,"reviews":12613,"seo_and_faqs":13,"stem":12614,"sysconfig":12615,"technical_details":12616,"ui_configuration":12618,"uuid":13,"__hash__":12619},"packagesEn\u002Fen\u002Fpackages\u002Fnotifyzammad.json",{"title":12575,"slug":12576,"summary":12577,"categories":12578,"full_description":12579},"notify_zammad","notifyzammad","An Icinga notification plugin for automated Zammad ticket management via REST API, removing the dependency on email-based integration.",[2568,3390,527,6263,2382,2697],"notify_zammad is a specialized notification plugin for Icinga 2 (and compatible systems) that communicates directly with the Zammad REST API. While Zammad's standard integration often relies on processing incoming emails, this tool provides a much more robust and faster API-based connection. It automatically creates new tickets for monitoring problems, appends internal notes for state changes (e.g., from Warning to Critical), and closes the ticket once the service returns to an 'OK' state. 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Developed for the Som Connexió cooperative, it automates the provisioning process by transforming Odoo leads into tickets and synchronizing dynamic field data via the OTRS REST API. The module streamlines the end-to-end workflow from lead acquisition to service provisioning.",{"systems":12654,"dependencies":12659},[12655,12657],{"system_id":6533,"supported_versions":12656},[6525],{"system_id":6368,"supported_versions":12658},[6525,6530,6531],[],[12661,12664,12667],{"title":12662,"description":12663},"Lead to Ticket Conversion","Automatically generates OTRS\u002FZnuny tickets from Odoo CRM leads to streamline the provisioning process.",{"title":12665,"description":12666},"Field Synchronization","Synchronizes dynamic fields and provisioning status between Odoo and the ticketing system.",{"title":9209,"description":12668},"Built on top of the OTRS Generic Interface for robust data exchange via REST API.",[12670],{"source":8119,"source_url":12671,"items":12672},"https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fsom-connexio\u002Fodoo-somconnexio\u002F-\u002Fissues",[12673],{"title":12674,"url":12675,"state":7192,"number":12676},"Feat(cron): Activate change tariff tickets from OTRS","https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fsom-connexio\u002Fodoo-somconnexio\u002F-\u002Fmerge_requests\u002F861",861,{"screenshots":12678},[],{},{"is_free":6460,"payment_models":12681},[],[12683],"otrs-somconnexio",[],"en\u002Fpackages\u002Fodoo-addon-otrs-somconnexio",[],{"package_type":7284,"repository_url":12688,"latest_version":12689,"license":6956},"https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fsom-connexio\u002Fodoo-somconnexio","12.0.1.0.5",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Looq71j9i4rXMAeFXdnJzoMOEQMfFks0vW4s4P4uB2I",{"id":12693,"basic_info":12694,"compatibility":12698,"extension":9,"features":12701,"issues":12702,"media":12703,"meta":12705,"metrics":13,"organization_id":13,"pricing_and_payment":12706,"related_packages":12708,"reviews":12709,"seo_and_faqs":13,"stem":12710,"sysconfig":12711,"technical_details":12712,"ui_configuration":12714,"uuid":13,"__hash__":12715},"packagesEn\u002Fen\u002Fpackages\u002Fomniauth-wechat-oauth2.json",{"title":12695,"slug":12695,"summary":12696,"categories":12697},"omniauth-wechat-oauth2","Wechat OAuth2 Strategy for OmniAuth 1.0.",[2697],{"systems":12699,"dependencies":12700},[],[],[],[],{"screenshots":12704},[],{},{"is_free":6460,"payment_models":12707},[],[],[],"en\u002Fpackages\u002Fomniauth-wechat-oauth2",[],{"package_type":6450,"repository_url":12713},"https:\u002F\u002Fgithub.com\u002FNeverMin\u002Fomniauth-wechat-oauth2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"a6lQMPMa1D72rLHOa0WS05D7PNKTGCZqsDvSeJtc9K8",{"id":12717,"basic_info":12718,"compatibility":12724,"extension":9,"features":12731,"issues":12738,"media":12739,"meta":12741,"metrics":13,"organization_id":13,"pricing_and_payment":12742,"related_packages":12744,"reviews":12745,"seo_and_faqs":13,"stem":12746,"sysconfig":12747,"technical_details":12756,"ui_configuration":12758,"uuid":13,"__hash__":12759},"packagesEn\u002Fen\u002Fpackages\u002Fonetimeauthentificationlink.json",{"title":12719,"slug":12720,"summary":12721,"categories":12722,"full_description":12723},"OneTimeAuthenticationLink","onetimeauthentificationlink","Provides a mechanism to log in to the system using a unique, one-time authentication link sent via email.",[498,4786,3054,5728],"This extension allows users (agents and customers) to log in to the system via a unique link sent by email. This is particularly useful for quick access to specific tickets or for users who do not use the system frequently and do not have their credentials at hand. The link is automatically invalidated after the first successful login or after a defined time limit (timeout). 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This repository contains the source code for the OPAR web application, which provides package hosting, automated quality checks (Kwalitee), and a repository API for ticket systems. It serves as the primary hub for open-source add-ons in the OTRS ecosystem.",{"systems":12768,"dependencies":12771},[12769,12770],{"system_id":6368},{"system_id":6533},[],[12773,12776,12779,12782],{"title":12774,"description":12775},"Package Hosting","Centralized storage and versioning for .opm files for the community.",{"title":12777,"description":12778},"Kwalitee Checks","Automated analysis of package quality and adherence to Perl code standards.",{"title":12780,"description":12781},"Repository API","Provides a compatible interface for the OTRS\u002FZnuny package manager for direct installation.",{"title":12783,"description":12784},"RSS Feeds","Notifications for new and updated packages via RSS.",[12786],{"source":6828,"source_url":12787,"items":12788},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPAR\u002Fissues",[12789],{"title":12790,"url":12787},"Add support for Znuny 7 framework versions",{"screenshots":12792},[],{},{"is_free":6460,"payment_models":12795},[],[12797],"znuny4otrs-repo",[],"en\u002Fpackages\u002Fopar",[],{"package_type":6450,"repository_url":12802,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPAR",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"9ofY9xiNvmUqOEDjkffa5-FvzK46mwIpHewM1A3gNY0",{"id":12806,"basic_info":12807,"compatibility":12813,"extension":9,"features":12824,"issues":12837,"media":12847,"meta":12849,"metrics":13,"organization_id":13,"pricing_and_payment":12853,"related_packages":12855,"reviews":12856,"seo_and_faqs":13,"stem":12857,"sysconfig":12858,"technical_details":12859,"ui_configuration":12862,"uuid":13,"__hash__":12863},"packagesEn\u002Fen\u002Fpackages\u002Fopen-ticket-ai-runtime.json",{"title":12808,"slug":12809,"summary":12810,"categories":12811,"full_description":12812},"Open Ticket AI","open-ticket-ai-runtime","An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.",[203,3005,527,5461,3322,3083,2540,5451,5641,5866,3729,4339,214,6164],"Open Ticket AI is a Python-based, on-premise automation engine designed to bridge the gap between traditional ITSM systems and modern Large Language Models (LLMs). It connects to systems like Znuny, OTOBO, and Zammad via their APIs, fetches new tickets, and uses AI to determine categories, priorities, or generate summaries. The system is built on a flexible, plugin-based pipeline architecture, allowing for custom data enrichment and routing logic. It is designed for high-security environments and supports fully local inference to ensure data sovereignty.",{"systems":12814,"dependencies":12823},[12815,12817,12819,12821],{"system_id":6368,"supported_versions":12816},[6530,6531,6881],{"system_id":6432,"supported_versions":12818},[6885,6886],{"system_id":6659,"supported_versions":12820},[6525,6526],{"system_id":6533,"supported_versions":12822},[6525],[],[12825,12828,12831,12834],{"title":12826,"description":12827},"Intelligent Ticket Classification","Automatically assigns queues, types, and priorities based on ticket content.",{"title":12829,"description":12830},"Automated Routing","Routes tickets to the correct department or agent using AI-driven logic.",{"title":12832,"description":12833},"Ticket Summarization","Generates concise summaries of long ticket threads for faster processing.",{"title":12835,"description":12836},"Local & Cloud LLM Support","Works with local models (Ollama, Hugging Face) for maximum data privacy or cloud APIs like OpenAI.",[12838],{"source":6828,"source_url":12839,"items":12840},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai\u002Fissues",[12841,12844],{"title":12842,"url":12843,"state":7192},"Add support for Zammad API","https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai\u002Fissues\u002F125",{"title":12845,"url":12846,"state":6833},"Improve classification accuracy for German tickets","https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai\u002Fissues\u002F542",{"screenshots":12848},[],{"calls_to_action":12850},[12851],{"type":6398,"text":6977,"url":12852,"is_internal":6401},"https:\u002F\u002Fsoftoft.de\u002Fopen-ticket-ai",{"is_free":6460,"payment_models":12854},[],[],[],"en\u002Fpackages\u002Fopen-ticket-ai-runtime",[],{"package_type":7284,"repository_url":12860,"license":6956,"latest_version":12861},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai","1.2.4",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"e8H2ulVgoVDmVFd-TFctdnR9_LpO-NxybP1i1xhAVkM",{"id":12865,"basic_info":12866,"compatibility":12870,"extension":9,"features":12873,"issues":12874,"media":12875,"meta":12877,"metrics":13,"organization_id":13,"pricing_and_payment":12878,"related_packages":12880,"reviews":12881,"seo_and_faqs":13,"stem":12882,"sysconfig":12883,"technical_details":12884,"ui_configuration":12886,"uuid":13,"__hash__":12887},"packagesEn\u002Fen\u002Fpackages\u002Fopenshift-tools-installer.json",{"title":12867,"slug":12867,"summary":12868,"categories":12869},"openshift-tools-installer","Download, install and cache OpenShift binaries into your GitHub Actions runners.",[2697],{"systems":12871,"dependencies":12872},[],[],[],[],{"screenshots":12876},[],{},{"is_free":6460,"payment_models":12879},[],[],[],"en\u002Fpackages\u002Fopenshift-tools-installer",[],{"package_type":6450,"repository_url":12885},"https:\u002F\u002Fgithub.com\u002Fredhat-actions\u002Fopenshift-tools-installer",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"eVF7AGIkVPnOdvfDec4uI610rV70rZcbaq2FXU-XpMQ",{"id":12889,"basic_info":12890,"compatibility":12895,"extension":9,"features":12902,"issues":12908,"media":12915,"meta":12917,"metrics":13,"organization_id":7110,"pricing_and_payment":12918,"related_packages":12920,"reviews":12921,"seo_and_faqs":13,"stem":12922,"sysconfig":12923,"technical_details":12926,"ui_configuration":12928,"uuid":13,"__hash__":12929},"packagesEn\u002Fen\u002Fpackages\u002Fopm-dashboardmyaccountedtimes.json",{"title":7760,"slug":12891,"summary":12892,"categories":12893,"full_description":12894},"opm-dashboardmyaccountedtimes","Dashboard widget showing the current agent's accounted times for the day, week, and month.",[1547,5681,153,5195,5651],"This package adds a new widget to the dashboard that provides a quick overview of the time accounting entries made by the logged-in agent. It aggregates the times for the current day, the current week, and the current month, helping agents track their productivity and time-tracking requirements directly from the main dashboard. It is particularly useful for environments where accurate time accounting is required for billing or project management.",{"systems":12896,"dependencies":12901},[12897,12899],{"system_id":6533,"supported_versions":12898},[7087,6370],{"system_id":6368,"supported_versions":12900},[6370,6371,6372,6373,6374,6574],[],[12903,12906],{"title":12904,"description":12905},"Time Aggregation","Displays the total accounted times for the current day, current week, and current month.",{"title":7774,"description":12907},"Integrates seamlessly as a widget into the agent dashboard.",[12909],{"source":6828,"source_url":12910,"items":12911},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DashboardMyAccountedTimes\u002Fissues",[12912],{"title":12913,"url":12914,"state":6833},"Feature Request: Add previous month","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DashboardMyAccountedTimes\u002Fissues\u002F1",{"screenshots":12916},[],{},{"is_free":6460,"payment_models":12919},[],[],[],"en\u002Fpackages\u002Fopm-dashboardmyaccountedtimes",[12924],{"name":7790,"system_id":6368,"description":12925,"default":6612},"Enables the dashboard widget for accounted times.",{"package_type":6417,"repository_url":12927,"latest_version":7550,"license":6956},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DashboardMyAccountedTimes",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"UG8Sg9DNeImQwIazaDjyK_CsTa74_YNfvBgVuiFVyzM",{"id":12931,"basic_info":12932,"compatibility":12938,"extension":9,"features":12943,"issues":12953,"media":12954,"meta":12956,"metrics":13,"organization_id":7110,"pricing_and_payment":12957,"related_packages":12959,"reviews":12960,"seo_and_faqs":13,"stem":12961,"sysconfig":12962,"technical_details":12963,"ui_configuration":12966,"uuid":13,"__hash__":12967},"packagesEn\u002Fen\u002Fpackages\u002Fopm-dynamicfieldotoboagents.json",{"title":12933,"slug":12934,"summary":12935,"categories":12936,"full_description":12937},"DynamicFieldOTOBOAgents","opm-dynamicfieldotoboagents","Dynamic field to select OTOBO agents with filtering options for groups and roles.",[1846,163,6153,93,5661],"This package adds a new dynamic field type 'OTOBOAgent' to OTOBO. It allows administrators to define fields where one or multiple agents can be selected. The selection can be restricted to specific groups or roles. This is particularly useful for workflows where additional agents (e.g., supervisors, project participants, or secondary owners) need to be linked to a ticket.\\n\\nNote for OTOBO 11+: Starting with OTOBO 11, a similar field type is included in the core system. For existing installations, OTOBO 11 provides a console command (Admin::DynamicField::IntegrateOTOBOAgentDynamicFields) to migrate data from this package to the new standard.",{"systems":12939,"dependencies":12942},[12940],{"system_id":6432,"supported_versions":12941},[6809,6699],[],[12944,12947,12950],{"title":12945,"description":12946},"Agent Selection","Allows selecting system agents directly within a dynamic field.",{"title":12948,"description":12949},"Group\u002FRole Filtering","The list of selectable agents can be restricted to specific groups or roles.",{"title":12951,"description":12952},"Multi-Select Support","Supports selecting multiple agents in a single field.",[],{"screenshots":12955},[],{},{"is_free":6460,"payment_models":12958},[],[],[],"en\u002Fpackages\u002Fopm-dynamicfieldotoboagents",[],{"package_type":6417,"repository_url":12964,"latest_version":12965,"license":6956},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-DynamicFieldOTOBOAgents","10.0.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"WonpYh9-57L-fZUe0ZbtkG3EWMm_k3P3FVoyqkhB9do",{"id":12969,"basic_info":12970,"compatibility":12976,"extension":9,"features":12985,"issues":12995,"media":13004,"meta":13006,"metrics":13,"organization_id":7110,"pricing_and_payment":13007,"related_packages":13009,"reviews":13010,"seo_and_faqs":13,"stem":13015,"sysconfig":13016,"technical_details":13017,"ui_configuration":13018,"uuid":13,"__hash__":13019},"packagesEn\u002Fen\u002Fpackages\u002Fopm-installer.json",{"title":12971,"slug":12972,"summary":12973,"categories":12974,"full_description":12975},"OPM-Installer","opm-installer","A command-line utility for Znuny, OTOBO, and OTRS that automates OPM package installation and resolves dependencies.",[942,3936,1656,527,1738,3769,6164,1698],"OPM-Installer is a powerful command-line interface (CLI) tool for managing OPM (OTRS Package Manager) files across Znuny, OTOBO, and OTRS Community Edition. Its primary advantage over the built-in web interface is the ability to automatically resolve, download, and install package dependencies from the Open Package Archive (OPAR) or custom repositories. This makes it an essential tool for system administrators looking to automate installations, manage multi-node environments, or integrate ITSM package management into CI\u002FCD workflows. Written in Perl, it provides a flexible way to handle package operations outside of the standard browser-based manager.",{"systems":12977,"dependencies":12984},[12978,12980,12982],{"system_id":6368,"supported_versions":12979},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":12981},[6884,6885,6886],{"system_id":6533,"supported_versions":12983},[6878,6525],[],[12986,12989,12992],{"title":12987,"description":12988},"CLI-based Installation","Allows the installation of packages directly via the terminal without using the web GUI.",{"title":12990,"description":12991},"Dependency Resolution","Automatically identifies and installs required sub-packages from OPAR or local sources.",{"title":12993,"description":12994},"OPAR Integration","Direct access to the Open Package Archive (OPAR) for searching and installing extensions.",[12996],{"source":6828,"source_url":12997,"items":12998},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Installer\u002Fissues",[12999,13002],{"title":13000,"url":13001,"state":7192},"Support for OTOBO 11","https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Installer\u002Fissues\u002F11",{"title":13003,"url":12997,"state":6833},"Improve error handling for network timeouts",{"screenshots":13005},[],{},{"is_free":6460,"payment_models":13008},[],[],[13011],{"quote":13012,"role":13013,"source_url":13014},"A powerful tool that fills a significant gap in the OTRS\u002FZnuny ecosystem for automation.","Community Administrator","https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Installer","en\u002Fpackages\u002Fopm-installer",[],{"package_type":6450,"repository_url":13014,"latest_version":8135,"license":6914},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"t9ri5_xD9xFh5m3Bt55aRxY0ZKZf9quMdlvLzEZtHxI",{"id":13021,"basic_info":13022,"compatibility":13028,"extension":9,"features":13035,"issues":13045,"media":13046,"meta":13048,"metrics":13,"organization_id":7110,"pricing_and_payment":13049,"related_packages":13051,"reviews":13053,"seo_and_faqs":13,"stem":13054,"sysconfig":13055,"technical_details":13056,"ui_configuration":13058,"uuid":13,"__hash__":13059},"packagesEn\u002Fen\u002Fpackages\u002Fopm-lockonread.json",{"title":13023,"slug":13024,"summary":13025,"categories":13026,"full_description":13027},"LockOnRead","opm-lockonread","Automatically locks a ticket when an agent opens the ticket zoom view.",[3035,5621,527,153,5511],"The LockOnRead add-on for Znuny and OTRS enhances support efficiency by automatically locking tickets as soon as an agent opens them in the Zoom view. In standard installations, agents often have to lock tickets manually or perform an action (like a reply) before the lock is applied. This frequently results in two agents reading and starting to work on the same ticket at the same time. LockOnRead eliminates this risk by applying the lock immediately upon opening, provided the ticket is currently unlocked. This saves time and prevents inconsistent communication with the customer.",{"systems":13029,"dependencies":13034},[13030,13032],{"system_id":6368,"supported_versions":13031},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":13033},[6370],[],[13036,13039,13042],{"title":13037,"description":13038},"Automatic Lock on Read","Automatically locks the ticket to the current agent as soon as the ticket zoom view is opened.",{"title":13040,"description":13041},"Prevention of Duplicate Work","Prevents multiple agents from working on the same ticket simultaneously without realizing it.",{"title":13043,"description":13044},"Smart Locking Logic","The function only triggers if the ticket is currently unlocked when accessed.",[],{"screenshots":13047},[],{},{"is_free":6460,"payment_models":13050},[],[13052],"opm-quickclose",[],"en\u002Fpackages\u002Fopm-lockonread",[],{"package_type":6417,"repository_url":13057,"latest_version":7550,"license":6956},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-LockOnRead",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"81ZCSpollfeSDLLtBM9dNlEv9CpG67Bgqp4ThdvZlxI",{"id":13061,"basic_info":13062,"compatibility":13068,"extension":9,"features":13074,"issues":13083,"media":13093,"meta":13095,"metrics":13,"organization_id":6547,"pricing_and_payment":13096,"related_packages":13098,"reviews":13099,"seo_and_faqs":13,"stem":13100,"sysconfig":13101,"technical_details":13102,"ui_configuration":13104,"uuid":13,"__hash__":13105},"packagesEn\u002Fen\u002Fpackages\u002Fopm-maker.json",{"title":13063,"slug":13064,"summary":13065,"categories":13066,"full_description":13067},"OPM-Maker","opm-maker","Command-line tool for building and validating OPM packages for Znuny, OTOBO, and OTRS.",[1708,3798,942,676,4026,1698],"OPM-Maker is an essential command-line tool for developers creating extensions for OTRS-based systems such as Znuny or OTOBO. It automates the packaging process by bundling source files, generating the necessary XML structure for the Package Manager, and calculating checksums. The tool ensures that the resulting .opm files meet the technical requirements of the target systems and minimizes manual errors during packaging.",{"systems":13069,"dependencies":13073},[13070,13071,13072],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13075,13078,13080],{"title":13076,"description":13077},"OPM Creation","Creates finished .opm package files from .sopm description files and the source code.",{"title":6004,"description":13079},"Checks if all files listed in the SOPM file are present in the file system.",{"title":13081,"description":13082},"Compression Settings","Supports different compression levels for the package size.",[13084],{"source":6828,"source_url":13085,"items":13086},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker\u002Fissues",[13087,13090],{"title":13088,"url":13089,"state":6833},"Add support for OTOBO specific tags","https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker\u002Fissues\u002F18",{"title":13091,"url":13092,"state":7192},"Handle symlinks correctly during build","https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker\u002Fissues\u002F15",{"screenshots":13094},[],{},{"is_free":6460,"payment_models":13097},[],[],[],"en\u002Fpackages\u002Fopm-maker",[],{"package_type":6450,"repository_url":13103,"latest_version":7455,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"rW7Xdk--dLU-r8IB_174HNQs1i90sCeYOCl8k54U5aY",{"id":13107,"basic_info":13108,"compatibility":13114,"extension":9,"features":13123,"issues":13133,"media":13134,"meta":13136,"metrics":13,"organization_id":7110,"pricing_and_payment":13137,"related_packages":13139,"reviews":13140,"seo_and_faqs":13,"stem":13141,"sysconfig":13142,"technical_details":13143,"ui_configuration":13146,"uuid":13,"__hash__":13147},"packagesEn\u002Fen\u002Fpackages\u002Fopm-maker-command-sopm.json",{"title":13109,"slug":13110,"summary":13111,"categories":13112,"full_description":13113},"OPM-Maker-Command-sopm","opm-maker-command-sopm","Command-line utility to automatically generate .sopm package manifest files from a dist.json file for Znuny, OTOBO, and OTRS.",[1708,3798,5076,942,4026,3946,676],"OPM-Maker-Command-sopm is a specialized command-line utility for developers in the OTRS, Znuny, and OTOBO ecosystem. As an extension for the OPM::Maker framework (opmbuild), it automates the creation of XML-based .sopm manifest files. Developers can define package information, dependencies, and file lists in an easy-to-maintain dist.json file, from which the tool generates a valid manifest. This reduces manual errors in XML editing and accelerates the CI\u002FCD workflow for ticket system add-ons.",{"systems":13115,"dependencies":13122},[13116,13118,13120],{"system_id":6368,"supported_versions":13117},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6432,"supported_versions":13119},[6809,6699,6700],{"system_id":6533,"supported_versions":13121},[7087,6370],[],[13124,13127,13130],{"title":13125,"description":13126},"Automated SOPM Generation","Automatically generates the .sopm manifest file from a dist.json metadata file.",{"title":13128,"description":13129},"Metadata Extraction","Extracts metadata, dependencies, and file lists from a central JSON configuration.",{"title":13131,"description":13132},"Multi-System Compatibility","Supports the build process for Znuny, OTOBO, and OTRS Community Edition.",[],{"screenshots":13135},[],{},{"is_free":6460,"payment_models":13138},[],[13064],[],"en\u002Fpackages\u002Fopm-maker-command-sopm",[],{"package_type":6450,"repository_url":13144,"latest_version":13145,"license":6914},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Maker-Command-sopm","1.2.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"LTQDJpaBNUvzl3B93INUpOLXlr487iRbYy02HlJQc9s",{"id":13149,"basic_info":13150,"compatibility":13155,"extension":9,"features":13164,"issues":13172,"media":13183,"meta":13185,"metrics":13,"organization_id":6547,"pricing_and_payment":13186,"related_packages":13188,"reviews":13189,"seo_and_faqs":13,"stem":13195,"sysconfig":13196,"technical_details":13206,"ui_configuration":13209,"uuid":13,"__hash__":13210},"packagesEn\u002Fen\u002Fpackages\u002Fopm-multismtp.json",{"title":12113,"slug":13151,"summary":13152,"categories":13153,"full_description":13154},"opm-multismtp","Allows the configuration of multiple SMTP servers for outgoing emails, selecting the appropriate server based on the sender's email address.",[5026,1906,3419,1946],"MultiSMTP extends the standard email capabilities of Znuny and OTRS by allowing the use of different SMTP servers for different sender addresses. This is particularly useful for service providers who manage multiple domains and need to ensure that emails are sent via the correct mail server to avoid being flagged as spam (SPF\u002FDKIM alignment). It includes an administrative interface to manage mappings and supports various encryption methods.",{"systems":13156,"dependencies":13163},[13157,13159,13161],{"system_id":6368,"supported_versions":13158},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6533,"supported_versions":13160},[6370],{"system_id":6999,"supported_versions":13162},[6370],[],[13165,13167,13169],{"title":12129,"description":13166},"Define and use different SMTP servers for each system email address.",{"title":12135,"description":13168},"Automatically selects the outgoing mail server based on the sender's address.",{"title":13170,"description":13171},"Encryption Support","Supports plain SMTP, SMTPS, and SMTPTLS for secure communication.",[13173],{"source":6828,"source_url":13174,"items":13175},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP\u002Fissues",[13176,13180],{"title":13177,"url":13178,"state":6833,"number":13179},"Incorrect token being used for OAuth2","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP\u002Fissues\u002F17",17,{"title":13181,"url":13182,"state":7192,"number":1669},"Problems with auto responses","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP\u002Fissues\u002F5",{"screenshots":13184},[],{},{"is_free":6460,"payment_models":13187},[],[12797],[13190],{"quote":13191,"role":9368,"context":13192,"source_label":3768,"source_url":13193,"date":13194},"very useful package! Thanks a lot!","OPAR Package Review","https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FMultiSMTP","2011-08-30","en\u002Fpackages\u002Fopm-multismtp",[13197,13200,13203],{"name":13198,"system_id":6368,"description":13199,"default":8662},"MultiSMTP::Debug","Enable or disable debug logging for MultiSMTP.",{"name":13201,"system_id":6368,"description":13202,"default":6612},"MultiSMTP::UseFallback","Use the default system SMTP settings if no specific mapping is found.",{"name":13204,"system_id":6368,"description":13205,"default":8662},"MultiSMTP::UseSenderFromMail","Use the 'From' address of the email to determine the SMTP server instead of the system address.",{"package_type":6417,"repository_url":13207,"latest_version":13208,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP","6.3.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"RDxMV9TkJlzMiP2-iUxqorpDpcgKRbP6XuPJTLSx_jQ",{"id":13212,"basic_info":13213,"compatibility":13219,"extension":9,"features":13225,"issues":13236,"media":13243,"meta":13245,"metrics":13,"organization_id":7110,"pricing_and_payment":13246,"related_packages":13248,"reviews":13249,"seo_and_faqs":13,"stem":13250,"sysconfig":13251,"technical_details":13252,"ui_configuration":13255,"uuid":13,"__hash__":13256},"packagesEn\u002Fen\u002Fpackages\u002Fopm-parser.json",{"title":13214,"slug":13215,"summary":13216,"categories":13217,"full_description":13218},"OPM-Parser","opm-parser","A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.",[4026,3798,3936,1688,3956,1309,1698,2697],"OPM-Parser is a specialized Perl module for handling the .opm (OTRS Package Manager) format. It is used by developers to build tools around the ITSM ecosystems of OTRS, Znuny, and OTOBO. The library can extract metadata such as versioning, vendor information, and dependencies, as well as the actual source code files contained within the XML-based OPM structure. It is a core component for automated testing, package repositories, and deployment scripts in the Perl-based ITSM world. The module is available on CPAN and is actively maintained.",{"systems":13220,"dependencies":13224},[13221,13222,13223],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13226,13228,13231,13233],{"title":13128,"description":13227},"Read name, version, vendor, and description directly from OPM files.",{"title":13229,"description":13230},"File Extraction","Programmatically extract and save files bundled within the package structure.",{"title":11937,"description":13232},"Identify required framework versions and other package dependencies.",{"title":13234,"description":13235},"XML Parsing","Robust handling of the XML structure used in OPM files.",[13237],{"source":6828,"source_url":13238,"items":13239},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Parser\u002Fissues",[13240],{"title":13241,"url":13242,"state":7192},"Add support for OTOBO?","https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Parser\u002Fissues\u002F1",{"screenshots":13244},[],{},{"is_free":6460,"payment_models":13247},[],[],[],"en\u002Fpackages\u002Fopm-parser",[],{"package_type":6450,"repository_url":13253,"latest_version":13254,"license":6914},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Parser","1.10",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"DwMvvTqxyZJJo0ZA4Ag9H1QWH-k2cIblks8NA5bquoc",{"id":13258,"basic_info":13259,"compatibility":13264,"extension":9,"features":13273,"issues":13286,"media":13293,"meta":13295,"metrics":13,"organization_id":7110,"pricing_and_payment":13296,"related_packages":13298,"reviews":13299,"seo_and_faqs":13,"stem":13306,"sysconfig":13307,"technical_details":13315,"ui_configuration":13317,"uuid":13,"__hash__":13318},"packagesEn\u002Fen\u002Fpackages\u002Fopm-quickclose.json",{"title":13260,"slug":13052,"summary":13261,"categories":13262,"full_description":13263},"QuickClose","Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.",[5621,4262,5362,4417,6164],"QuickClose is an extension for Znuny, OTOBO, and OTRS Community Edition that significantly speeds up the ticket closing workflow. When agents frequently close tickets with similar content, the standard process (clicking close, waiting for the window, entering text, confirming) is often time-consuming. QuickClose adds a dropdown menu to the ticket zoom view containing predefined templates. With just one click, the ticket is closed, an article with the stored text is created, and the state and optionally the queue are updated. Configuration is flexible via the admin area or system configuration.",{"systems":13265,"dependencies":13272},[13266,13268,13270],{"system_id":6533,"supported_versions":13267},[6878,6525],{"system_id":6368,"supported_versions":13269},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":13271},[6884,6885],[],[13274,13277,13280,13283],{"title":13275,"description":13276},"One-Click Closing","Adds a dropdown menu in the ticket zoom view to close tickets with a single click.",{"title":13278,"description":13279},"Predefined Templates","Allows defining templates for article text, article type, and ticket state.",{"title":13281,"description":13282},"AJAX Integration","Uses AJAX calls for fast processing without page reloads.",{"title":13284,"description":13285},"Queue Move Support","Supports moving tickets to other queues during the closing process.",[13287],{"source":6828,"source_url":13288,"items":13289},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-QuickClose\u002Fissues",[13290],{"title":13291,"url":13292,"state":7192},"Fix error when using QuickClose with pending state","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-QuickClose\u002Fissues\u002F1",{"screenshots":13294},[],{},{"is_free":6460,"payment_models":13297},[],[],[13300,13304],{"quote":13301,"role":9368,"source_label":3768,"source_url":13302,"date":13303},"Perfect, exactly what I was looking for.","https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FQuickClose","2013-06-15",{"quote":13305,"role":9368,"source_label":3768,"source_url":13302,"date":13303},"This is a really handy addition to OTRS.","en\u002Fpackages\u002Fopm-quickclose",[13308,13312],{"name":13309,"system_id":6368,"description":13310,"default":13311},"QuickClose::Templates","Defines the templates for QuickClose (content, state, type).","{}",{"name":13313,"system_id":6368,"description":13314,"default":6612},"QuickClose::FrontendModule###Registration","Enables or disables the QuickClose module in the frontend.",{"package_type":6417,"repository_url":13316,"latest_version":12197,"license":6956},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-QuickClose",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"yNBcqZkgO1FwwQZ6oZkXuvnfN2RPCTkU6zZ_SNNZNQ0",{"id":13320,"basic_info":13321,"compatibility":13327,"extension":9,"features":13333,"issues":13342,"media":13347,"meta":13349,"metrics":13,"organization_id":7110,"pricing_and_payment":13350,"related_packages":13352,"reviews":13353,"seo_and_faqs":13,"stem":13354,"sysconfig":13355,"technical_details":13356,"ui_configuration":13358,"uuid":13,"__hash__":13359},"packagesEn\u002Fen\u002Fpackages\u002Fopm-repository.json",{"title":13322,"slug":13323,"summary":13324,"categories":13325,"full_description":13326},"OPM-Repository","opm-repository","A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.",[4026,3798,4558,3956,3283,1309,2697,1698],"OPM-Repository is a Perl library (available on CPAN as OPM::Repository) specifically designed for developers and administrators working with package repositories for Znuny, OTOBO, or OTRS. The module enables programmatic reading of repository index files, listing available packages, and filtering by specific criteria such as framework compatibility. This is particularly useful for building custom add-on servers, automated deployment pipelines, or tools for verifying package dependencies.",{"systems":13328,"dependencies":13332},[13329,13330,13331],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13334,13337,13340],{"title":13335,"description":13336},"Parse Repository XML","Reads and processes the XML index files (e.g., otrs.xml or otobo.xml) of package repositories.",{"title":13338,"description":13339},"Package Search","Allows searching for specific packages based on name and framework version within a repository.",{"title":13128,"description":13341},"Extracts detailed metadata such as version, author, and dependencies directly from the repository source.",[13343],{"source":6828,"source_url":13344,"items":13345},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Repository\u002Fissues",[13346],{"title":7442,"url":13344},{"screenshots":13348},[],{},{"is_free":6460,"payment_models":13351},[],[],[],"en\u002Fpackages\u002Fopm-repository",[],{"package_type":6450,"repository_url":13357,"latest_version":6745,"license":6914},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Repository",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"KkC-_BbT6KXDHfhzMhwj5TX3xHTsF4DzoV6QFRerppA",{"id":13361,"basic_info":13362,"compatibility":13368,"extension":9,"features":13377,"issues":13387,"media":13393,"meta":13395,"metrics":13,"organization_id":7110,"pricing_and_payment":13396,"related_packages":13398,"reviews":13400,"seo_and_faqs":13,"stem":13401,"sysconfig":13402,"technical_details":13407,"ui_configuration":13410,"uuid":13,"__hash__":13411},"packagesEn\u002Fen\u002Fpackages\u002Fopm-showqueuecomment.json",{"title":13363,"slug":13364,"summary":13365,"categories":13366,"full_description":13367},"ShowQueueComment","opm-showqueuecomment","Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.",[4379,5481,5826,133,1091,6164,1668],"The 'ShowQueueComment' add-on improves the ticket creation workflow by displaying a queue's comment field directly in the creation screens (Phone and Email). As soon as an agent selects a queue, the stored comment is shown. This is ideal for reminding agents of specific requirements, mandatory fields, or processes that apply only to that particular queue. While Znuny has integrated similar functionality into its core starting with version 6.1, this package remains a reliable solution for older OTRS versions and specific OTOBO environments.",{"systems":13369,"dependencies":13376},[13370,13372,13374],{"system_id":6533,"supported_versions":13371},[6877,6878,6525],{"system_id":6368,"supported_versions":13373},[6525,6526,6527,6528,6529,6530],{"system_id":6432,"supported_versions":13375},[6884,6885],[],[13378,13381,13384],{"title":13379,"description":13380},"Automatic Comment Display","Displays the queue comment immediately after a queue is selected in the new phone or email ticket screens.",{"title":13382,"description":13383},"Support for Phone & Email Tickets","Supports both phone and email ticket creation screens in the agent interface.",{"title":13385,"description":13386},"Queue-specific Instructions","Allows placing important queue-specific instructions or checklists directly in the agent's field of vision.",[13388],{"source":6828,"source_url":13389,"items":13390},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-ShowQueueComment\u002Fissues",[13391],{"title":13392,"url":13389},"No open public issues reported on GitHub.",{"screenshots":13394},[],{},{"is_free":6460,"payment_models":13397},[],[13399,13052],"opm-ticketoverviewhooked",[],"en\u002Fpackages\u002Fopm-showqueuecomment",[13403,13406],{"name":13404,"system_id":6368,"description":13405,"default":6612},"ShowQueueComment###Active","Activates or deactivates the ShowQueueComment module.",{"name":13404,"system_id":6432,"description":13405,"default":6612},{"package_type":6417,"repository_url":13408,"latest_version":13409,"license":6956},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-ShowQueueComment","10.0.2 (OTOBO) \u002F 6.0.1 (Znuny\u002FOTRS)",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"PoDh1qRnxkojzWtYlFXbSbI_3B7-6o7eUc2xzN8srvw",{"id":13413,"basic_info":13414,"compatibility":13419,"extension":9,"features":13426,"issues":13435,"media":13440,"meta":13442,"metrics":13,"organization_id":7110,"pricing_and_payment":13443,"related_packages":13445,"reviews":13446,"seo_and_faqs":13,"stem":13447,"sysconfig":13448,"technical_details":13455,"ui_configuration":13457,"uuid":13,"__hash__":13458},"packagesEn\u002Fen\u002Fpackages\u002Fopm-ticketoverviewhooked.json",{"title":13415,"slug":13399,"summary":13416,"categories":13417,"full_description":13418},"TicketOverviewHooked","Allows colorizing ticket rows in the overview and dashboard based on ticket attributes.",[5561,1081,5826,1547,1668,5511],"This extension provides hooks for the Ticket Overview (Small view) and the Agent Dashboard of Znuny and OTRS. It allows administrators to assign specific CSS classes to table rows based on ticket data (e.g., Priority, State, Queue). By adding custom CSS to the system, these classes can be used to visually highlight certain tickets (e.g., red rows for escalations), significantly improving the workflow for agents.",{"systems":13420,"dependencies":13425},[13421,13423],{"system_id":6368,"supported_versions":13422},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":13424},[6370],[],[13427,13430,13432],{"title":13428,"description":13429},"Row Coloring","Allows colorizing table rows based on ticket attributes like priority, state, or queue.",{"title":7869,"description":13431},"Works in both the Ticket Overview (Small view) and the Agent Dashboard.",{"title":13433,"description":13434},"SysConfig Driven","Rules for assigning CSS classes can be easily defined via SysConfig.",[13436],{"source":6828,"source_url":13437,"items":13438},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-TicketOverviewHooked\u002Fissues",[13439],{"title":9269,"url":13437,"state":6833},{"screenshots":13441},[],{},{"is_free":6460,"payment_models":13444},[],[],[],"en\u002Fpackages\u002Fopm-ticketoverviewhooked",[13449,13452],{"name":13450,"system_id":6368,"description":13451},"TicketOverviewHooked###TicketOverviewHooked","Configuration for the hooks in the Ticket Overview.",{"name":13453,"system_id":6368,"description":13454},"TicketOverviewHooked###DashboardTicketOverviewHooked","Configuration for the hooks in the Dashboard.",{"package_type":6417,"repository_url":13456,"latest_version":7550,"license":6956},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-TicketOverviewHooked",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ZXirfSrMpk9-E68ESycd56YJXjhwx1OUX-NBRBky7HQ",{"id":13460,"basic_info":13461,"compatibility":13467,"extension":9,"features":13473,"issues":13486,"media":13487,"meta":13489,"metrics":13,"organization_id":7110,"pricing_and_payment":13490,"related_packages":13492,"reviews":13493,"seo_and_faqs":13,"stem":13494,"sysconfig":13495,"technical_details":13496,"ui_configuration":13499,"uuid":13,"__hash__":13500},"packagesEn\u002Fen\u002Fpackages\u002Fopm-validate.json",{"title":13462,"slug":13463,"summary":13464,"categories":13465,"full_description":13466},"OPM-Validate","opm-validate","A Perl-based tool and library for validating OTRS Package Manager (.opm) files for Znuny, OTOBO, and OTRS.",[1698,3798,6005,4359,4026],"OPM-Validate is a specialized utility designed for developers and maintainers of ITSM extensions. It provides both a command-line interface and a Perl library to verify the integrity and correctness of .opm files used by Znuny, OTOBO, and OTRS Community Edition. The tool checks for the presence of mandatory XML tags (such as Name, Version, Framework, and Description), validates the XML structure, and helps prevent common packaging errors before distribution. It is an essential part of the quality assurance workflow for OPAR (OPM Package Archive) contributors.",{"systems":13468,"dependencies":13472},[13469,13470,13471],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13474,13477,13480,13483],{"title":13475,"description":13476},"XML Structure Validation","Ensures the .opm file is well-formed XML and adheres to the standards of the ticket systems.",{"title":13478,"description":13479},"Mandatory Tag Check","Verifies the presence of mandatory metadata tags such as Name, Version, Framework, and Description.",{"title":13481,"description":13482},"Framework Compatibility Check","Validates that the specified framework versions (e.g., 6.0.x) are correctly formatted and logical.",{"title":13484,"description":13485},"CLI & Library Support","Can be used as a standalone command-line tool or integrated as a Perl library into build pipelines.",[],{"screenshots":13488},[],{},{"is_free":6460,"payment_models":13491},[],[13064,13215],[],"en\u002Fpackages\u002Fopm-validate",[],{"package_type":6450,"repository_url":13497,"latest_version":13498,"license":6914},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Validate","1.13",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Zbknrp384_EMxwXR_4VF8zD3mulYIzQRYfc5uoO8ars",{"id":13502,"basic_info":13503,"compatibility":13509,"extension":9,"features":13515,"issues":13525,"media":13526,"meta":13528,"metrics":13,"organization_id":7110,"pricing_and_payment":13529,"related_packages":13531,"reviews":13532,"seo_and_faqs":13,"stem":13533,"sysconfig":13534,"technical_details":13535,"ui_configuration":13537,"uuid":13,"__hash__":13538},"packagesEn\u002Fen\u002Fpackages\u002Fopminstaller.json",{"title":13504,"slug":13505,"summary":13506,"categories":13507,"full_description":13508},"OPM::Installer","opminstaller","Command-line tool and Perl API to install OPM packages into Znuny, OTOBO, and OTRS.",[942,527,4026,3798,93,1698],"OPM::Installer provides a programmatic and command-line interface to manage OTRS Package Manager (.opm) files. It enables automated deployments and management of extensions for Znuny, OTOBO, and OTRS Community Edition without requiring the web-based package manager. This is particularly useful for CI\u002FCD pipelines and server-side automation.",{"systems":13510,"dependencies":13514},[13511,13512,13513],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13516,13519,13522],{"title":13517,"description":13518},"CLI Installation","Install .opm files directly from the terminal using the provided script.",{"title":13520,"description":13521},"Perl API","Integrate package management directly into custom Perl scripts and automation workflows.",{"title":13523,"description":13524},"Remote Support","Install packages from local files or directly from a URL.",[],{"screenshots":13527},[],{},{"is_free":6460,"payment_models":13530},[],[13064],[],"en\u002Fpackages\u002Fopminstaller",[],{"package_type":6450,"repository_url":13536,"latest_version":8135,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Installer",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"BctZ5rAIdNuZLgVxFNYznTY-m_UtiiKGJVdLIT2LnNs",{"id":13540,"basic_info":13541,"compatibility":13547,"extension":9,"features":13553,"issues":13563,"media":13564,"meta":13566,"metrics":13,"organization_id":7110,"pricing_and_payment":13567,"related_packages":13569,"reviews":13570,"seo_and_faqs":13,"stem":13571,"sysconfig":13572,"technical_details":13573,"ui_configuration":13575,"uuid":13,"__hash__":13576},"packagesEn\u002Fen\u002Fpackages\u002Fopmmaker.json",{"title":13542,"slug":13543,"summary":13544,"categories":13545,"full_description":13546},"OPM::Maker","opmmaker","A command-line tool and Perl library to create, check, and manage OPM (OTRS Package Manager) files.",[4026,3798,1708,942,3946,1698],"OPM::Maker provides the `opm-maker` command-line utility to simplify the development of extensions for OTRS-based systems like Znuny and OTOBO. It allows developers to build .opm files from .sopm XML definitions, verify the integrity of package files, and automate the packaging process. It is the standard tool for many community developers to ensure their packages are correctly formatted and include all necessary files.",{"systems":13548,"dependencies":13552},[13549,13550,13551],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13554,13557,13560],{"title":13555,"description":13556},"Build OPM Files","Generate .opm files from .sopm configuration files and source code.",{"title":13558,"description":13559},"SOPM Validation","Check the validity of .sopm files against the required schema.",{"title":13561,"description":13562},"File Integrity","Automatically calculates MD5 sums for all files included in the package.",[],{"screenshots":13565},[],{},{"is_free":6460,"payment_models":13568},[],[],[],"en\u002Fpackages\u002Fopmmaker",[],{"package_type":6450,"repository_url":13103,"latest_version":13574,"license":6914},"0.14",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"QhZQGKgdwDesHDDKmd3UKpPpcHvWSR_PpXl5KLmSKzM",{"id":13578,"basic_info":13579,"compatibility":13585,"extension":9,"features":13594,"issues":13604,"media":13605,"meta":13607,"metrics":13,"organization_id":7110,"pricing_and_payment":13608,"related_packages":13610,"reviews":13611,"seo_and_faqs":13,"stem":13612,"sysconfig":13613,"technical_details":13614,"ui_configuration":13617,"uuid":13,"__hash__":13618},"packagesEn\u002Fen\u002Fpackages\u002Fopmmakercommanddepcheck.json",{"title":13580,"slug":13581,"summary":13582,"categories":13583,"full_description":13584},"OPM::Maker::Command::depcheck","opmmakercommanddepcheck","A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.",[3798,1708,942,4026,1728],"OPM::Maker::Command::depcheck is a developer tool designed to streamline the creation and validation of OPM (OTRS Package Manager) files. As a plugin for the OPM::Maker suite, it allows developers to automatically verify that all dependencies—including specific Perl modules and other OPM packages—defined in a .sopm file are satisfied on the current environment. This is essential for ensuring that packages will install correctly on target Znuny, OTOBO, or OTRS systems without missing requirements.",{"systems":13586,"dependencies":13593},[13587,13589,13591],{"system_id":6368,"supported_versions":13588},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":13590},[6884,6885,6886],{"system_id":6533,"supported_versions":13592},[6878,6525],[],[13595,13598,13601],{"title":13596,"description":13597},"Dependency Verification","Checks if all required Perl modules and OPM packages are present on the system.",{"title":13599,"description":13600},"SOPM Parsing","Automatically reads and analyzes .sopm configuration files.",{"title":13602,"description":13603},"CLI Integration","Seamlessly integrates as a subcommand into the opm-maker toolset.",[],{"screenshots":13606},[],{},{"is_free":6460,"payment_models":13609},[],[],[],"en\u002Fpackages\u002Fopmmakercommanddepcheck",[],{"package_type":6450,"repository_url":13615,"latest_version":13616,"license":6914},"https:\u002F\u002Fgithub.com\u002Fperlservices\u002FOPM-Maker-Command-depcheck","0.05",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"TS4D5w-SptZ153TWGCJkOOFEDyC-56vT6z_H9evmb78",{"id":13620,"basic_info":13621,"compatibility":13627,"extension":9,"features":13633,"issues":13641,"media":13645,"meta":13647,"metrics":13,"organization_id":7110,"pricing_and_payment":13648,"related_packages":13650,"reviews":13651,"seo_and_faqs":13,"stem":13652,"sysconfig":13653,"technical_details":13654,"ui_configuration":13655,"uuid":13,"__hash__":13656},"packagesEn\u002Fen\u002Fpackages\u002Fopmmakercommandsopm.json",{"title":13622,"slug":13623,"summary":13624,"categories":13625,"full_description":13626},"OPM::Maker::Command::sopm","opmmakercommandsopm","Build .sopm files based on metadata for OTRS, Znuny, and OTOBO package creation.",[4026,3798,5076,676,942,1728],"OPM::Maker::Command::sopm is a command-line tool for the OPM::Maker framework. It is designed for developers of OTRS, Znuny, and OTOBO extensions to automatically generate the .sopm (Specification OTRS Package Manager) file. This file is the central XML configuration required to build a valid .opm package. The tool extracts information from the module's source code and metadata to ensure the package definition is accurate and follows best practices. It is an essential part of the workflow for professional add-on development within the OTRS ecosystem.",{"systems":13628,"dependencies":13632},[13629,13630,13631],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13634,13637,13639],{"title":13635,"description":13636},"SOPM Generation","Automatically creates the XML specification file (.sopm) for OTRS\u002FZnuny\u002FOTOBO packages.",{"title":13128,"description":13638},"Pulls version, author, and dependency info directly from Perl modules.",{"title":13131,"description":13640},"Supports package formats for OTRS, Znuny, and OTOBO alike.",[13642],{"source":6828,"source_url":13085,"items":13643},[13644],{"title":7442,"url":13085},{"screenshots":13646},[],{},{"is_free":6460,"payment_models":13649},[],[],[],"en\u002Fpackages\u002Fopmmakercommandsopm",[],{"package_type":6450,"repository_url":13103,"latest_version":13498,"license":6914},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"UbsTepE_yviwQj6Az_pPSsEdbmoyLQnKYf7CSqHc-gY",{"id":13658,"basic_info":13659,"compatibility":13665,"extension":9,"features":13670,"issues":13676,"media":13677,"meta":13679,"metrics":13,"organization_id":7110,"pricing_and_payment":13680,"related_packages":13682,"reviews":13683,"seo_and_faqs":13,"stem":13684,"sysconfig":13685,"technical_details":13686,"ui_configuration":13687,"uuid":13,"__hash__":13688},"packagesEn\u002Fen\u002Fpackages\u002Fopmmakerutilsotrs3.json",{"title":13660,"slug":13661,"summary":13662,"categories":13663,"full_description":13664},"OPM::Maker::Utils::OTRS3","opmmakerutilsotrs3","Perl utility functions for building OTRS 3.x packages.",[4026,3798,3867,3946,1708,1698],"OPM::Maker::Utils::OTRS3 is a Perl module that provides helper functions for the OPM::Maker toolset, specifically tailored for OTRS version 3.x. It assists developers in automating the creation and management of OPM (OTRS Package Manager) files, handling version-specific requirements and structures of the OTRS 3 framework. This is particularly useful for maintaining legacy extensions or building packages in CI\u002FCD environments without a full OTRS installation.",{"systems":13666,"dependencies":13669},[13667],{"system_id":6533,"supported_versions":13668},[7468],[],[13671,13673],{"title":13076,"description":13672},"Automate the generation of OPM files for OTRS 3.x.",{"title":13674,"description":13675},"Version Compatibility","Specifically handles the XML and file structure requirements of the OTRS 3 framework.",[],{"screenshots":13678},[],{},{"is_free":6460,"payment_models":13681},[],[],[],"en\u002Fpackages\u002Fopmmakerutilsotrs3",[],{"package_type":6450,"repository_url":13103,"license":6914},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"CTVqG8mAPaNwMyRCEqr2IYUj62pXPMMUhF3IfLquSGc",{"id":13690,"basic_info":13691,"compatibility":13697,"extension":9,"features":13704,"issues":13711,"media":13712,"meta":13714,"metrics":13,"organization_id":7110,"pricing_and_payment":13715,"related_packages":13717,"reviews":13718,"seo_and_faqs":13,"stem":13719,"sysconfig":13720,"technical_details":13721,"ui_configuration":13724,"uuid":13,"__hash__":13725},"packagesEn\u002Fen\u002Fpackages\u002Fopmmakerutilsotrs4.json",{"title":13692,"slug":13693,"summary":13694,"categories":13695,"full_description":13696},"OPM::Maker::Utils::OTRS4","opmmakerutilsotrs4","Helper functions for building OTRS Community Edition (>= 4.0) and Znuny packages.",[4026,3798,1708,676,1698],"OPM::Maker::Utils::OTRS4 is a specialized Perl module for developers within the OTRS and Znuny ecosystem. It serves as a backend utility for the OPM::Maker toolset, providing logic to handle the specific file structures and XML requirements introduced with OTRS 4.0. It simplifies the process of bundling Perl modules, frontend files, and database scripts into a valid .opm package.",{"systems":13698,"dependencies":13703},[13699,13701],{"system_id":6533,"supported_versions":13700},[6877,6878,6525],{"system_id":6368,"supported_versions":13702},[6525,6526,6527,6528,6529,6530,6531],[],[13705,13708],{"title":13706,"description":13707},"Package Metadata Generation","Automates the generation of XML metadata for .opm files.",{"title":13709,"description":13710},"Version Validation","Ensures that package versions and dependencies meet OTRS 4+ standards.",[],{"screenshots":13713},[],{},{"is_free":6460,"payment_models":13716},[],[],[],"en\u002Fpackages\u002Fopmmakerutilsotrs4",[],{"package_type":6450,"repository_url":13722,"latest_version":13723,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Maker-Utils","1.05",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Rbp3-M36xFfjzyWNPIcZichzEbJ97av_OyTZd21j_KQ",{"id":13727,"basic_info":13728,"compatibility":13734,"extension":9,"features":13743,"issues":13748,"media":13749,"meta":13751,"metrics":13,"organization_id":7110,"pricing_and_payment":13752,"related_packages":13754,"reviews":13755,"seo_and_faqs":13,"stem":13756,"sysconfig":13757,"technical_details":13758,"ui_configuration":13761,"uuid":13,"__hash__":13762},"packagesEn\u002Fen\u002Fpackages\u002Fopmrepositorysource.json",{"title":13729,"slug":13730,"summary":13731,"categories":13732,"full_description":13733},"OPM::Repository::Source","opmrepositorysource","A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata.",[4026,3798,3936,6233,1698,2697],"OPM::Repository::Source is a Perl module designed to parse the XML files used by OTRS, Znuny, and OTOBO package repositories. It provides a clean API to access package information such as version, framework compatibility, and dependencies, making it an essential tool for developers building custom repository managers or deployment scripts. As a parser for the metadata format, it is largely agnostic of the specific ticket system version as long as the XML schema remains compatible.",{"systems":13735,"dependencies":13742},[13736,13738,13740],{"system_id":6368,"supported_versions":13737},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":13739},[6884,6885,6886],{"system_id":6533,"supported_versions":13741},[9250,6877,6878,6525],[],[13744,13746],{"title":13335,"description":13745},"Reads and validates the XML structure of OPM repositories for OTRS, Znuny, and OTOBO.",{"title":13128,"description":13747},"Provides easy access to package names, versions, descriptions, and framework requirements.",[],{"screenshots":13750},[],{},{"is_free":6460,"payment_models":13753},[],[],[],"en\u002Fpackages\u002Fopmrepositorysource",[],{"package_type":6450,"repository_url":13759,"latest_version":13760,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Repository-Source","0.06",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"UZN3TfNJ1QMS6ELeeyNgC-pnmS3gmxT7vllP7gcEMC4",{"id":13764,"basic_info":13765,"compatibility":13771,"extension":9,"features":13777,"issues":13785,"media":13786,"meta":13788,"metrics":13,"organization_id":13,"pricing_and_payment":13789,"related_packages":13791,"reviews":13792,"seo_and_faqs":13,"stem":13793,"sysconfig":13794,"technical_details":13795,"ui_configuration":13797,"uuid":13,"__hash__":13798},"packagesEn\u002Fen\u002Fpackages\u002Fopmvalidate.json",{"title":13766,"slug":13767,"summary":13768,"categories":13769,"full_description":13770},"OPM::Validate","opmvalidate","Perl module and command-line tool for validating OPM files for Znuny, OTOBO, and OTRS.",[1708,6005,3798,4026,942,5076,1728],"OPM::Validate is a Perl module and command-line utility designed to verify the structural and technical correctness of OPM (OTRS Package Manager) files. These files are the standard format for extensions in Znuny, OTOBO, and OTRS Community Edition. The tool ensures that all required XML tags are present and correctly formatted, helping developers avoid installation errors in the target ITSM systems. It is particularly useful for automated testing and CI\u002FCD workflows where packages need to be validated without a running instance of the ticket system.",{"systems":13772,"dependencies":13776},[13773,13774,13775],{"system_id":6368},{"system_id":6432},{"system_id":6533},[],[13778,13780,13782],{"title":13475,"description":13779},"Checks if the .opm file is valid XML and contains all mandatory OPM tags.",{"title":13481,"description":13781},"Ensures the package defines supported framework versions for Znuny, OTOBO, or OTRS.",{"title":13783,"description":13784},"Developer Integration","Can be used as a library in custom Perl scripts or CI\u002FCD pipelines.",[],{"screenshots":13787},[],{},{"is_free":6460,"payment_models":13790},[],[13064],[],"en\u002Fpackages\u002Fopmvalidate",[],{"package_type":6450,"repository_url":13796,"latest_version":13498,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Validate",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"NVElS7B0uaM7u30ie9SO1kmpu3AMiXdwekrpqDg4ji8",{"id":13800,"basic_info":13801,"compatibility":13806,"extension":9,"features":13817,"issues":13826,"media":13832,"meta":13834,"metrics":13,"organization_id":13,"pricing_and_payment":13835,"related_packages":13837,"reviews":13838,"seo_and_faqs":13,"stem":13839,"sysconfig":13840,"technical_details":13841,"ui_configuration":13844,"uuid":13,"__hash__":13845},"packagesEn\u002Fen\u002Fpackages\u002Fotai-base.json",{"title":13802,"slug":13802,"summary":13803,"categories":13804,"full_description":13805},"otai-base","Base package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.",[203,3005,4339,527,5876,2697],"otai-base is the foundational Python library for the Open Ticket AI (OTAI) project. It provides the core abstractions, data models (UnifiedTicket), and communication interfaces required to integrate Artificial Intelligence (LLMs) into ITSM workflows. The library serves as the base for system-specific connectors, enabling unified automation regardless of the backend system used. It is primarily designed for integration with OTOBO, Znuny, and Zammad.",{"systems":13807,"dependencies":13816},[13808,13810,13812,13814],{"system_id":6432,"supported_versions":13809},[6434,6435],{"system_id":6368,"supported_versions":13811},[7260,7261],{"system_id":6659,"supported_versions":13813},[7260],{"system_id":6533,"supported_versions":13815},[6370],[],[13818,13821,13823],{"title":13819,"description":13820},"AI Abstractions","Provides the core abstractions for LLM providers and AI pipes.",{"title":5875,"description":13822},"Standardized data structure for tickets across different ITSM systems.",{"title":13824,"description":13825},"Pipe Architecture","Composable workflow components for fetching, processing, and updating tickets.",[13827],{"source":6828,"source_url":13828,"items":13829},"https:\u002F\u002Fgithub.com\u002Fsector27\u002Fotai-base\u002Fissues",[13830],{"title":13831,"url":13828,"state":6833},"Improve documentation for custom pipe creation",{"screenshots":13833},[],{},{"is_free":6460,"payment_models":13836},[],[],[],"en\u002Fpackages\u002Fotai-base",[],{"package_type":7284,"repository_url":13842,"latest_version":13843,"license":8300},"https:\u002F\u002Fgithub.com\u002Fsector27\u002Fotai-base","0.3.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"rA8qBVGOqFefZLVzJobd1EqJJE0evDHc1YJ6BLMkwaU",{"id":13847,"basic_info":13848,"compatibility":13853,"extension":9,"features":13860,"issues":13873,"media":13878,"meta":13880,"metrics":13,"organization_id":13881,"pricing_and_payment":13882,"related_packages":13884,"reviews":13886,"seo_and_faqs":13,"stem":13887,"sysconfig":13888,"technical_details":13889,"ui_configuration":13892,"uuid":13,"__hash__":13893},"packagesEn\u002Fen\u002Fpackages\u002Fotai-hf-local.json",{"title":13849,"slug":13849,"summary":13850,"categories":13851,"full_description":13852},"otai-hf-local","Hugging Face plugin for Open Ticket AI enabling local, privacy-preserving ticket classification using machine learning.",[203,3083,3544,2540,527,3729,214,2697],"otai-hf-local is a specialized plugin for the Open Ticket AI (OTAI) framework. It enables the integration of Hugging Face Transformers directly into the ticket workflow of open-source ITSM systems. By running machine learning models locally, support tickets can be automatically categorized, prioritized, or analyzed for sentiment while maintaining full data sovereignty. The plugin is particularly relevant for organizations with high compliance requirements that want to leverage AI automation without transferring sensitive ticket data to the cloud. It works seamlessly with the OTAI connectors for OTOBO, Znuny, and Zammad.",{"systems":13854,"dependencies":13859},[13855,13856,13857,13858],{"system_id":6432},{"system_id":6368},{"system_id":6659},{"system_id":7947},[],[13861,13864,13867,13870],{"title":13862,"description":13863},"Local Inference","Runs NLP models entirely on your own infrastructure without sending data to external APIs.",{"title":13865,"description":13866},"Hugging Face Integration","Supports any Hugging Face text classification model for categorization, priority detection, and sentiment analysis.",{"title":13868,"description":13869},"GPU Acceleration","Optional CUDA support for faster processing in high-volume ticket environments.",{"title":13871,"description":13872},"Confidence Scores","Provides probability scores for predictions to support threshold-based automation.",[13874],{"source":6828,"source_url":12839,"items":13875},[13876],{"title":13877,"url":12839},"General issue tracker for Open Ticket AI plugins",{"screenshots":13879},[],{},"softoft",{"is_free":6460,"payment_models":13883},[],[13885],"otai-otobo-znuny",[],"en\u002Fpackages\u002Fotai-hf-local",[],{"package_type":7284,"repository_url":12860,"latest_version":13890,"license":13891},"1.5.14","LGPL-2.1-only",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"cNsbbcjR7UhXlNTNsBODAAj9oSnM0I0oErlZ_wVAEZE",{"id":13895,"basic_info":13896,"compatibility":13901,"extension":9,"features":13910,"issues":13919,"media":13920,"meta":13922,"metrics":13,"organization_id":13,"pricing_and_payment":13923,"related_packages":13925,"reviews":13926,"seo_and_faqs":13,"stem":13927,"sysconfig":13928,"technical_details":13929,"ui_configuration":13931,"uuid":13,"__hash__":13932},"packagesEn\u002Fen\u002Fpackages\u002Fotai-otobo-znuny.json",{"title":13897,"slug":13885,"summary":13898,"categories":13899,"full_description":13900},"Open Ticket AI OTOBO\u002FZnuny Connector","Python-based connector for the Open Ticket AI (OTAI) engine to integrate with OTOBO and Znuny.",[203,527,4598,4339,214,2697],"This package is the official integration plugin for the Open Ticket AI (OTAI) automation engine. It enables the engine to connect to OTOBO and Znuny instances to process tickets via the REST interface (GenericInterface). With this connector, support teams can integrate AI-driven features such as automatic categorization, prioritization, and summarization directly into their existing ITSM workflow. The plugin is optimized for Python environments and supports asynchronous operations for high performance.",{"systems":13902,"dependencies":13909},[13903,13905,13907],{"system_id":6368,"supported_versions":13904},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":13906},[6884,6885,6886],{"system_id":6533,"supported_versions":13908},[6525],[],[13911,13913,13916],{"title":9209,"description":13912},"Enables seamless communication with the GenericInterface REST API of OTOBO and Znuny.",{"title":13914,"description":13915},"Unified Data Model","Converts ticket system data into a unified model for AI processing.",{"title":13917,"description":13918},"Automated Workflows","Supports automated fetching, classification, and updating of tickets.",[],{"screenshots":13921},[],{},{"is_free":6460,"payment_models":13924},[],[],[],"en\u002Fpackages\u002Fotai-otobo-znuny",[],{"package_type":7284,"repository_url":12860,"latest_version":13930,"license":6684},"0.1.5",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"HQ0RT402faz5OzdFNITO-tu9DA_00rf9lubewgw10xo",{"id":13934,"basic_info":13935,"compatibility":13940,"extension":9,"features":13945,"issues":13958,"media":13959,"meta":13961,"metrics":13,"organization_id":13,"pricing_and_payment":13962,"related_packages":13964,"reviews":13965,"seo_and_faqs":13,"stem":13966,"sysconfig":13967,"technical_details":13968,"ui_configuration":13971,"uuid":13,"__hash__":13972},"packagesEn\u002Fen\u002Fpackages\u002Fotobo.json",{"title":13936,"slug":6432,"summary":13937,"categories":13938,"full_description":13939},"OTOBO Python SDK","Async Python client for the OTOBO GenericInterface REST API",[4339,4756,4598,440,4330,2697],"The OTOBO Python SDK is a free, open-source asynchronous client for the OTOBO GenericInterface REST API. It leverages httpx for async communication and pydantic for data validation, providing a high-level interface for ticket operations (CRUD), search, and system configuration. It also includes a CLI tool for automating OTOBO web service setups.",{"systems":13941,"dependencies":13944},[13942],{"system_id":6432,"supported_versions":13943},[6434,6435],[],[13946,13949,13952,13955],{"title":13947,"description":13948},"Asynchronous Support","Built on top of httpx to provide non-blocking API calls for high-performance integrations.",{"title":13950,"description":13951},"Typed Models","Uses Pydantic for robust request and response validation, ensuring data integrity.",{"title":13953,"description":13954},"Ticket CRUD Operations","Full support for creating, retrieving, searching, and updating tickets via the GenericInterface.",{"title":13956,"description":13957},"CLI Tooling","Includes 'otobo-cli' to automate the setup of required web services on the OTOBO server.",[],{"screenshots":13960},[],{},{"is_free":6460,"payment_models":13963},[],[],[],"en\u002Fpackages\u002Fotobo",[],{"package_type":7284,"repository_url":13969,"latest_version":13970,"license":6684},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotobo-znuny-python-client","5.0.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ezKHIk_4VVbk21dtFEdklr_1DOB5cuB5KnCuE8R_Xio",{"id":13974,"basic_info":13975,"compatibility":13979,"extension":9,"features":13982,"issues":13983,"media":13984,"meta":13986,"metrics":13,"organization_id":13987,"pricing_and_payment":13988,"related_packages":13990,"reviews":13991,"seo_and_faqs":13,"stem":13992,"sysconfig":13993,"technical_details":13994,"ui_configuration":13996,"uuid":13,"__hash__":13997},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-addon-docs.json",{"title":13976,"slug":13976,"summary":13977,"categories":13978},"otobo-addon-docs","Customer documentation for FREICON OTOBO add-ons (GitHub Pages).",[],{"systems":13980,"dependencies":13981},[],[],[],[],{"screenshots":13985},[],{},"freiconoss",{"is_free":6460,"payment_models":13989},[],[],[],"en\u002Fpackages\u002Fotobo-addon-docs",[],{"package_type":6450,"repository_url":13995},"https:\u002F\u002Fgithub.com\u002FFreiconOSS\u002Fotobo-addon-docs",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"PzaU1WA-NZIoiCPM7Y_zqzkEzd6IHwzIp8c2AGgjJEw",{"id":13999,"basic_info":14000,"compatibility":14006,"extension":9,"features":14011,"issues":14021,"media":14027,"meta":14029,"metrics":13,"organization_id":14030,"pricing_and_payment":14031,"related_packages":14033,"reviews":14034,"seo_and_faqs":13,"stem":14035,"sysconfig":14036,"technical_details":14040,"ui_configuration":14043,"uuid":13,"__hash__":14044},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-addon-ticket-dynamicfields-widget.json",{"title":14001,"slug":14002,"summary":14003,"categories":14004,"full_description":14005},"Ticket Dynamic Fields Widget","otobo-addon-ticket-dynamicfields-widget","Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.",[1856,5621,5826,6135,1668,2767],"This OTOBO add-on introduces a dedicated widget in the ticket zoom view (AgentTicketZoom). By default, agents often have to open separate dialogs like \"Free Fields\" or \"Decision\" to edit dynamic fields. With this widget, configured dynamic fields are displayed directly in the sidebar or a content block and can be edited immediately. This is particularly useful for processes where metadata needs to be updated frequently during ticket processing. The widget integrates seamlessly into the modern OTOBO interface and improves the user experience by reducing context switches.",{"systems":14007,"dependencies":14010},[14008],{"system_id":6432,"supported_versions":14009},[6809,6699],[],[14012,14015,14018],{"title":14013,"description":14014},"Direct Editing in Ticket Zoom","Allows editing dynamic fields directly within the ticket zoom view without the need to open an additional window or dialog.",{"title":14016,"description":14017},"Configurable Field Display","Administrators can define which dynamic fields should be displayed in the widget to maintain clarity.",{"title":14019,"description":14020},"Workflow Optimization","Significantly reduces the number of clicks and page transitions when maintaining ticket metadata.",[14022],{"source":6828,"source_url":14023,"items":14024},"https:\u002F\u002Fgithub.com\u002FLucsaan\u002Fotobo-addon-ticket-dynamicfields-widget\u002Fissues",[14025],{"title":14026,"url":14023},"General Issue Tracker",{"screenshots":14028},[],{},"lucsaan",{"is_free":6460,"payment_models":14032},[],[],[],"en\u002Fpackages\u002Fotobo-addon-ticket-dynamicfields-widget",[14037],{"name":14038,"system_id":6432,"description":14039},"Ticket::Frontend::AgentTicketZoom###Widgets###TicketDynamicFieldsWidget","Configuration of the widget in the ticket zoom view, including position and fields to be displayed.",{"package_type":6417,"repository_url":14041,"latest_version":14042,"license":7245},"https:\u002F\u002Fgithub.com\u002FLucsaan\u002Fotobo-addon-ticket-dynamicfields-widget","10.1.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"WtYeKMu1NzEiUXdxnKZAgbl4qwTQlQAdD1KYKrMRGh4",{"id":14046,"basic_info":14047,"compatibility":14052,"extension":9,"features":14057,"issues":14073,"media":14078,"meta":14080,"metrics":13,"organization_id":4667,"pricing_and_payment":14081,"related_packages":14083,"reviews":14084,"seo_and_faqs":13,"stem":14085,"sysconfig":14086,"technical_details":14087,"ui_configuration":14089,"uuid":13,"__hash__":14090},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-ai-services.json",{"title":14048,"slug":14048,"summary":14049,"categories":14050,"full_description":14051},"otobo-ai-services","Modular RAG service for OTOBO AI features (response suggestions & chat).",[203,3005,4447,3083,834,527,6164,4262],"This project provides a modular, standalone RAG (Retrieval-Augmented Generation) hosting service designed specifically for integration with the OTOBO ticket system. It serves as the backend for OTOBO's AI features (project \"Roboto\"). The service indexes OTOBO content such as tickets and FAQ articles into a vector database (ChromaDB) and provides interfaces for Large Language Models (LLMs). This enables features like automated response suggestions and an AI-powered chat assistant to support agents in their daily tasks. The service is typically operated as a Docker container alongside the OTOBO instance.",{"systems":14053,"dependencies":14056},[14054],{"system_id":6432,"supported_versions":14055},[6435],[],[14058,14061,14064,14067,14070],{"title":14059,"description":14060},"RAG Response Suggestions","Provides a RAG (Retrieval-Augmented Generation) system to generate response suggestions based on OTOBO data.",{"title":14062,"description":14063},"Natural Language Chat","Enables interaction with OTOBO data via a natural language chat interface.",{"title":14065,"description":14066},"Vector Database Integration","Supports connection to vector databases like ChromaDB for efficient data retrieval.",{"title":14068,"description":14069},"Flexible LLM Backends","Compatible with various LLM backends such as LocalAI or OpenAI.",{"title":14071,"description":14072},"MCP Server Support","Includes an MCP (Model Context Protocol) server allowing LLMs to access OTOBO contexts.",[14074],{"source":6828,"source_url":14075,"items":14076},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo-ai-services\u002Fissues",[14077],{"title":14026,"url":14075},{"screenshots":14079},[],{},{"is_free":6460,"payment_models":14082},[],[],[],"en\u002Fpackages\u002Fotobo-ai-services",[],{"package_type":6450,"repository_url":14088,"license":7245},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo-ai-services",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"qt79T0eqGI8r6fRCegrJ_vRQUM51jEUjmyOjvzf5WVA",{"id":14092,"basic_info":14093,"compatibility":14099,"extension":9,"features":14104,"issues":14113,"media":14119,"meta":14121,"metrics":13,"organization_id":14122,"pricing_and_payment":14123,"related_packages":14125,"reviews":14127,"seo_and_faqs":13,"stem":14128,"sysconfig":14129,"technical_details":14130,"ui_configuration":14132,"uuid":13,"__hash__":14133},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-api.json",{"title":14094,"slug":14095,"summary":14096,"categories":14097,"full_description":14098},"otobo-api (Python Client)","otobo-api","Python client for interacting with OTOBO via the REST API (Generic Interface).",[4339,284,4598,2697],"otobo-api is a Python library that serves as a wrapper for the OTOBO REST API (Generic Interface). It provides developers with a simple way to programmatically interact with the OTOBO ticket system without having to manually handle the Generic Interface's JSON structures. The library supports common ticket workflows such as searching for tickets, retrieving ticket details, and creating or updating tickets and articles. It is particularly useful for automation scripts and integrating third-party systems with OTOBO.",{"systems":14100,"dependencies":14103},[14101],{"system_id":6432,"supported_versions":14102},[6434,6435],[],[14105,14108,14111],{"title":14106,"description":14107},"Ticket Operations","Allows creating, retrieving, updating, and searching tickets via the OTOBO REST API.",{"title":14109,"description":14110},"REST API Support","Uses the OTOBO Generic Interface REST backend for seamless integration.",{"title":12305,"description":14112},"Supports session-based authentication for secure access.",[14114],{"source":6828,"source_url":14115,"items":14116},"https:\u002F\u002Fgithub.com\u002Fseb-m\u002Fotobo-api\u002Fissues",[14117],{"title":14118,"url":14115},"Issue Tracker",{"screenshots":14120},[],{},"otrs",{"is_free":6460,"payment_models":14124},[],[14126],"pyotrs",[],"en\u002Fpackages\u002Fotobo-api",[],{"package_type":7284,"repository_url":14131,"latest_version":11276,"license":6684},"https:\u002F\u002Fgithub.com\u002Fseb-m\u002Fotobo-api",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"nb6l21GngupuYBtMFOEDLnrcwjFYTyI4SVC4-WgnmmI",{"id":14135,"basic_info":14136,"compatibility":14142,"extension":9,"features":14147,"issues":14155,"media":14166,"meta":14168,"metrics":14173,"organization_id":4667,"pricing_and_payment":14174,"related_packages":14176,"reviews":14177,"seo_and_faqs":14183,"stem":14187,"sysconfig":14188,"technical_details":14195,"ui_configuration":14198,"uuid":14199,"__hash__":14200},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-cmdb.json",{"title":14137,"slug":14138,"summary":14139,"categories":14140,"full_description":14141},"OTOBO ITSM Configuration Management","otobo-cmdb","The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.",[1021,412,2747,1210,2767],"The OTOBO ITSM Configuration Management module implements a comprehensive Configuration Management Database (CMDB). It allows organizations to document and manage all IT assets (Configuration Items or CIs) and their complex interdependencies. With the release of OTOBO 11, the CMDB has been completely redesigned to include a visual Tree View, formula fields for dynamic calculations, and granular access rights. It is a fundamental component for ITIL-compliant processes like Incident, Problem, and Change Management.",{"systems":14143,"dependencies":14146},[14144],{"system_id":6432,"supported_versions":14145},[6809,6699,6700],[],[14148,14150,14152],{"title":10316,"description":14149},"Define and manage various CI classes like Hardware, Software, and Network.",{"title":8358,"description":14151},"Visualize and track dependencies between CIs and their impact on services.",{"title":14153,"description":14154},"OTOBO 11 Tree View","A modern, visual representation of CI hierarchies and links (new in OTOBO 11).",[14156],{"source":6828,"source_url":14157,"items":14158},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement\u002Fissues",[14159,14163],{"title":14160,"url":14161,"state":6833,"number":14162},"CMDB - Configuration Items per Page","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement\u002Fissues\u002F41",41,{"title":14164,"url":14165,"state":6833,"number":11670},"OTOBO 11: CMDB, Assigned CI and AgentTicketZoom link error","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement\u002Fissues\u002F18",{"screenshots":14167},[],{"calls_to_action":14169},[14170],{"type":6398,"text":14171,"url":14172,"is_internal":6401},"Get Package","https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-cmdb-add-on\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":14175},[],[],[14178],{"quote":14179,"role":14180,"source_label":14181,"source_url":14182},"The integrated OTOBO CMDB is more than just a central asset directory. It provides full visibility into your IT and non-IT infrastructure, uncovers dependencies, and helps detect and resolve service disruptions early.","Official Product Description","otobo.io","https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-cmdb-11-add-on\u002F",{"meta_title":14184,"meta_description":14185,"faqs":14186},"OTOBO CMDB | Open ITSM Hub","A powerful Configuration Management Database for tracking IT assets, configuration items, and their relationships within OTOBO.",[],"en\u002Fpackages\u002Fotobo-cmdb",[14189,14192],{"name":14190,"system_id":6432,"description":14191},"ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns","Defines the columns shown in the CI overview screen.",{"name":14193,"system_id":6432,"description":14194},"ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###DynamicField","Defines the dynamic fields that can be used in the CI search.",{"package_type":6417,"repository_url":14196,"latest_version":14197,"license":7245},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement","11.0.3",{"is_featured":6460},"560b456e-5bfc-4ef3-98a8-7f33d3e75bfe","p-kSC4YkJsX9sfirTVmkRU-QZ9pjAMdTpmwKKnwqiX4",{"id":14202,"basic_info":14203,"compatibility":14209,"extension":9,"features":14214,"issues":14227,"media":14234,"meta":14236,"metrics":13,"organization_id":4667,"pricing_and_payment":14237,"related_packages":14239,"reviews":14240,"seo_and_faqs":13,"stem":14245,"sysconfig":14246,"technical_details":14253,"ui_configuration":14256,"uuid":13,"__hash__":14257},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-cmdb-more-powerful-than-ever.json",{"title":14204,"slug":14205,"summary":14206,"categories":14207,"full_description":14208},"OTOBO CMDB (ITSMConfigurationManagement)","otobo-cmdb-more-powerful-than-ever","Central Configuration Management Database (CMDB) for OTOBO to manage assets and their relationships.",[1021,2767,412,2707,883],"The OTOBO CMDB (Configuration Management Database) is the heart of IT Service Management in OTOBO. It enables the central documentation and management of all Configuration Items (CIs) such as hardware, software, services, or locations. With version 11, the CMDB has been fundamentally redesigned, offering even deeper integration into ticket processes, flexible YAML-based modeling of CI classes, and improved graphical visualizations of dependencies. It serves as the 'Single Source of Truth' for Incident, Problem, and Change Management.",{"systems":14210,"dependencies":14213},[14211],{"system_id":6432,"supported_versions":14212},[6434,6435],[],[14215,14218,14221,14224],{"title":14216,"description":14217},"Graphical CI Linking","Visualization of relationships between Configuration Items for better dependency analysis.",{"title":14219,"description":14220},"Ready2Import CI Classes","Predefined and field-tested CI classes for a quick start.",{"title":14222,"description":14223},"Version Management","Complete history of all changes to Configuration Items for audit compliance.",{"title":14225,"description":14226},"Impact Analysis","Analysis of the impact of disruptions on linked services and CIs.",[14228],{"source":6828,"source_url":14157,"items":14229},[14230,14232],{"title":14231,"url":14161,"state":6833,"number":14162},"CMDB - Configuration Items per Page issue",{"title":14233,"url":14165,"state":7192,"number":11670},"Hyperlink to client in CMDB leads to error page",{"screenshots":14235},[],{},{"is_free":6460,"payment_models":14238},[],[],[14241],{"quote":14242,"role":14243,"source_label":14244,"source_url":14172},"The graphical linking in OTOBO's CMDB makes it much easier to visualize our infrastructure.","IT Manager","OTOBO Testimonials","en\u002Fpackages\u002Fotobo-cmdb-more-powerful-than-ever",[14247,14250],{"name":14248,"system_id":6432,"description":14249,"default":6612},"ITSMConfigItem::Frontend::AgentITSMConfigItem###MenuModule","Enables the CMDB menu module for agents.",{"name":10351,"system_id":6432,"description":14251,"default":14252},"Maximum number of search results in the CMDB search.","1000",{"package_type":6417,"repository_url":14196,"latest_version":14254,"license":14255},"11.1.2","GNU GPL v3.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"iNO80MtSZSNjCg8rA1qx5cIkTJDT_q7uikROGa4wyYo",{"id":14259,"basic_info":14260,"compatibility":14266,"extension":9,"features":14271,"issues":14284,"media":14285,"meta":14287,"metrics":13,"organization_id":13,"pricing_and_payment":14288,"related_packages":14290,"reviews":14291,"seo_and_faqs":13,"stem":14292,"sysconfig":14293,"technical_details":14303,"ui_configuration":14305,"uuid":13,"__hash__":14306},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-extended-ticket-notification.json",{"title":14261,"slug":14262,"summary":14263,"categories":14264,"full_description":14265},"OTOBO Extended Ticket Notification","otobo-extended-ticket-notification","Extends OTOBO notifications to support Telegram, Slack, and Mattermost.",[5332,4986,3233,3602,815,1111,2697],"This OTOBO package extends the default notification system with modern communication channels. It adds new transport modules that allow notifications to be sent via Telegram, Slack, and Mattermost, in addition to standard email or SMS. This improves agent response times through real-time push notifications on mobile devices and desktop clients. Configuration is handled easily via SysConfig and individual agent preferences.",{"systems":14267,"dependencies":14270},[14268],{"system_id":6432,"supported_versions":14269},[6884,6885],[],[14272,14275,14278,14281],{"title":14273,"description":14274},"Telegram Integration","Enables sending ticket notifications via the Telegram Bot API.",{"title":14276,"description":14277},"Slack Integration","Integrates Slack webhooks for notifications to channels or individual agents.",{"title":14279,"description":14280},"Mattermost Integration","Supports Mattermost webhooks for seamless team communication.",{"title":14282,"description":14283},"Profile Extensions","Extends agent preferences with fields for chat IDs (e.g., Slack Member ID).",[],{"screenshots":14286},[],{},{"is_free":6460,"payment_models":14289},[],[],[],"en\u002Fpackages\u002Fotobo-extended-ticket-notification",[14294,14297,14300],{"name":14295,"system_id":6432,"description":14296},"Ticket::Notification::Transport::Telegram###Token","API token for the Telegram bot.",{"name":14298,"system_id":6432,"description":14299},"Ticket::Notification::Transport::Slack###WebhookURL","Webhook URL for Slack integration.",{"name":14301,"system_id":6432,"description":14302},"Ticket::Notification::Transport::Mattermost###WebhookURL","Webhook URL for Mattermost integration.",{"package_type":6417,"repository_url":14304,"latest_version":8135,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTOBO-Extended-Ticket-Notification",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"kDbt_qrZtQ_kaou48s_vtXInNM7ewMNIQ7GP0e1HVSo",{"id":14308,"basic_info":14309,"compatibility":14315,"extension":9,"features":14320,"issues":14330,"media":14339,"meta":14341,"metrics":14345,"organization_id":4667,"pricing_and_payment":14346,"related_packages":14348,"reviews":14350,"seo_and_faqs":14351,"stem":14355,"sysconfig":14356,"technical_details":14365,"ui_configuration":14367,"uuid":14368,"__hash__":14369},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-itsm.json",{"title":14310,"slug":14311,"summary":14312,"categories":14313,"full_description":14314},"OTOBO ITSM","otobo-itsm","The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.",[2747,795,1021,2636,4232,4846,2767],"OTOBO ITSM is the official, ITIL-aligned extension suite for the OTOBO service management platform. It transforms the core ticketing system into a full-featured ITSM solution through specialized modules such as ITSMCore, ITSMConfigurationManagement (CMDB), ITSMChangeManagement, ITSMIncidentProblemManagement, and ITSMServiceLevelManagement. The suite enables the mapping of the entire service lifecycle according to ITIL best practices and provides extensive features for asset tracking, change workflows, and SLA monitoring. It is fully open-source and maintained directly by the OTOBO manufacturer.",{"systems":14316,"dependencies":14319},[14317],{"system_id":6432,"supported_versions":14318},[6884,6885,6886,6931],[],[14321,14324,14326,14328],{"title":14322,"description":14323},"CMDB \u002F Configuration Management","Centralized database for managing Configuration Items (CIs) and their complex relationships.",{"title":794,"description":14325},"Structured workflows for requesting, approving, and documenting changes to the IT infrastructure.",{"title":10196,"description":14327},"Optimized processes for rapid incident resolution and identification of root causes.",{"title":4866,"description":14329},"Precise definition and monitoring of Service Level Agreements (SLAs) and service catalogs.",[14331],{"source":6828,"source_url":14332,"items":14333},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsm",[14334,14337],{"title":14335,"url":14336,"state":6833},"Open Issues on GitHub (ITSM Bundle)","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsm\u002Fissues",{"title":14338,"url":14157,"state":6833},"CMDB Specific Issues",{"screenshots":14340},[],{"calls_to_action":14342},[14343],{"type":6398,"text":6399,"url":14344,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FITSM",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":14347},[],[2142,5235,14349],"systemmonitoring",[],{"meta_title":14352,"meta_description":14353,"faqs":14354},"OTOBO ITSM | Open ITSM Hub","Complete ITIL-aligned ITSM suite for OTOBO including Change Management, Incident Management, Problem Management, and SLA Management.",[],"en\u002Fpackages\u002Fotobo-itsm",[14357,14360,14362],{"name":14358,"system_id":6432,"description":14359},"ITSM::Core::IncidentLinkTypeDirection","Defines the directional relationship for incident links.",{"name":10351,"system_id":6432,"description":14361,"default":9069},"Maximum number of displayed configuration items in the search view.",{"name":14363,"system_id":6432,"description":14364,"default":9069},"ITSMChange::Frontend::AgentITSMChangeSearch###SearchLimit","Maximum number of displayed changes in the search view.",{"license":6485,"package_type":6417,"repository_url":14332,"latest_version":14366},"11.1.0",{"is_featured":6460},"ff84034b-3b72-4bec-b13f-43f8d9605d42","Kf-aRuyZRTb-EoAa9KaSTyV6aFWpkdN_gtkSJy_9--s",{"id":14371,"basic_info":14372,"compatibility":14378,"extension":9,"features":14383,"issues":14395,"media":14407,"meta":14409,"metrics":14413,"organization_id":4667,"pricing_and_payment":14414,"related_packages":14416,"reviews":14417,"seo_and_faqs":14418,"stem":14422,"sysconfig":14423,"technical_details":14433,"ui_configuration":13,"uuid":14435,"__hash__":14436},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-kanban-boards.json",{"title":14373,"slug":14374,"summary":14375,"categories":14376,"full_description":14377},"OTOBO Kanban Board","otobo-kanban-boards","A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop interface.",[2836,193,5313,6025,3837,1668,6164,4282],"The OTOBO Kanban Board is a powerful tool for visualizing and managing tickets. Introduced with OTOBO 10, it allows agents to see the status of their work at a glance and move tickets between different states or queues with ease. The board is highly customizable, allowing users to define their own column layouts and filters to implement agile methodologies like Scrum or Kanban directly within the ITSM system.",{"systems":14379,"dependencies":14382},[14380],{"system_id":6432,"supported_versions":14381},[6809,6699,6700],[],[14384,14387,14390,14392],{"title":14385,"description":14386},"Drag & Drop Interface","Move tickets between columns to change their status or assignment via drag-and-drop.",{"title":14388,"description":14389},"Customizable Columns","Group tickets by state, queue, owner, or priority in freely definable columns.",{"title":4416,"description":14391},"Edit ticket details like priority or owner directly from the Kanban card.",{"title":14393,"description":14394},"Extensive Filtering","Filter the board by agents, queues, or specific ticket attributes for a better overview.",[14396],{"source":6828,"source_url":14397,"items":14398},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues",[14399,14403],{"title":14400,"url":14401,"state":6833,"number":14402},"Kanban: Add possibility to show more than 200 tickets","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F1645",1645,{"title":14404,"url":14405,"state":7192,"number":14406},"Kanban: Improve performance when moving tickets","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F1588",1588,{"screenshots":14408},[],{"calls_to_action":14410},[14411],{"type":6398,"text":14171,"url":14412,"is_internal":6401},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-kanban-board\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":14415},[],[],[],{"meta_title":14419,"meta_description":14420,"faqs":14421},"OTOBO Kanban Boards | Open ITSM Hub","Visual Kanban board for structured task management, allowing agents to organize tickets and tasks in a drag-and-drop workflow view.",[],"en\u002Fpackages\u002Fotobo-kanban-boards",[14424,14427,14430],{"name":14425,"system_id":6432,"description":14426},"Kanban::Board###State","Defines the states that can be displayed as columns in the Kanban board.",{"name":14428,"system_id":6432,"description":14429},"Kanban::Board###Queue","Configures the queues available for the Kanban view.",{"name":14431,"system_id":6432,"description":14432},"Kanban::Board###Limit","Maximum number of tickets displayed simultaneously on a Kanban board.",{"package_type":6417,"repository_url":14434,"license":7245,"latest_version":7602},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo","76fc44bb-ed88-438c-a3fe-90ffe74f4b8c","ByjvI1TqYT09QvzR10-NTpedHTBU9z3zGnIMOsmmAaA",{"id":14438,"basic_info":14439,"compatibility":14445,"extension":9,"features":14450,"issues":14463,"media":14474,"meta":14476,"metrics":13,"organization_id":4667,"pricing_and_payment":14477,"related_packages":14479,"reviews":14480,"seo_and_faqs":13,"stem":14486,"sysconfig":14487,"technical_details":14494,"ui_configuration":14497,"uuid":13,"__hash__":14498},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-kanban-boards-structured-task-management.json",{"title":14373,"slug":14440,"summary":14441,"categories":14442,"full_description":14444},"otobo-kanban-boards-structured-task-management","Integrated Kanban board for visual task and ticket management in OTOBO.",[2836,193,6035,4282,5313,5511,14443],"agile-management","The OTOBO Kanban Board is a powerful module for visual task management within the OTOBO ticket system. It enables teams to work agiley by displaying tickets in a clear board view. Users can choose between different dimensions (e.g., grouping by state or owner) to immediately identify bottlenecks and optimize the workflow. Since it is fully integrated into the OTOBO core, all ticket information, histories, and permissions remain seamlessly intact. It is excellent for IT teams working according to Scrum or Kanban methodologies, as well as for general resource planning.",{"systems":14446,"dependencies":14449},[14447],{"system_id":6432,"supported_versions":14448},[6699,6700],[],[14451,14454,14457,14460],{"title":14452,"description":14453},"Drag & Drop Functionality","Easily move tickets between different columns via drag & drop to change status or ownership.",{"title":14455,"description":14456},"Flexible Board Views","Create boards based on various criteria such as State, Owner, Priority, or Queue.",{"title":14458,"description":14459},"Quick Filters & Search","Use quick filters to narrow down the view to specific agents, priorities, or timeframes.",{"title":14461,"description":14462},"Direct Editing","Edit ticket details directly from the board view without having to switch pages.",[14464],{"source":6828,"source_url":14397,"items":14465},[14466,14470],{"title":14467,"url":14468,"state":7192,"number":14469},"Kanban: Board configuration is not saved correctly in some cases","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F1823",1823,{"title":14471,"url":14472,"state":7192,"number":14473},"Feature Request: Kanban Board for Customers","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F1544",1544,{"screenshots":14475},[],{},{"is_free":6460,"payment_models":14478},[],[],[14481],{"quote":14482,"role":14243,"source_label":14483,"source_url":14484,"date":14485},"The Kanban board in OTOBO 10.1 is a real game changer for our team organization. Finally, we can see at a glance who is working on what.","OTOBO Community Forum","https:\u002F\u002Fotobo.org\u002Fen\u002Fcommunity\u002F","2021-05-12","en\u002Fpackages\u002Fotobo-kanban-boards-structured-task-management",[14488,14492],{"name":14489,"system_id":6432,"description":14490,"default":14491},"Kanban::Board###DefaultGroupingAttribute","Defines the default attribute by which the Kanban board is grouped.","State",{"name":14431,"system_id":6432,"description":14493,"default":14252},"Maximum number of tickets displayed on a Kanban board.",{"package_type":6417,"repository_url":14434,"latest_version":14495,"license":14496},"10.1.x (Integrated)","GNU GPL v3",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"dY3oTaRmRfurw9n3Zc7nMPEI8nP8Ymkp5rRjwuoHQGY",{"id":14500,"basic_info":14501,"compatibility":14507,"extension":9,"features":14512,"issues":14520,"media":14521,"meta":14523,"metrics":13,"organization_id":13,"pricing_and_payment":14524,"related_packages":14526,"reviews":14527,"seo_and_faqs":13,"stem":14528,"sysconfig":14529,"technical_details":14530,"ui_configuration":14532,"uuid":13,"__hash__":14533},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-mcp-server.json",{"title":14502,"slug":14503,"summary":14504,"categories":14505,"full_description":14506},"OTOBO MCP Server","otobo-mcp-server","A Model Context Protocol (MCP) server that enables AI assistants to search, retrieve, and interact with OTOBO tickets.",[3243,203,3005,527,4339,4598,2697,214],"The OTOBO MCP Server is an implementation of the Model Context Protocol (MCP) that enables AI assistants (such as Claude or ChatGPT) to interact directly with an OTOBO instance. Using the OTOBO GenericInterface REST API, LLMs can search for tickets, read details, and add new information. This allows for seamless integration of ITSM data into AI-powered workflows and chat interfaces.",{"systems":14508,"dependencies":14511},[14509],{"system_id":6432,"supported_versions":14510},[6434,6435],[],[14513,14515,14517],{"title":11256,"description":14514},"Allows searching for tickets based on queue, state, priority, and other criteria.",{"title":11703,"description":14516},"Retrieves detailed information for a specific ticket, including communication history.",{"title":14518,"description":14519},"Ticket Interaction","Enables the creation of new tickets and adding articles or notes to existing tickets.",[],{"screenshots":14522},[],{},{"is_free":6460,"payment_models":14525},[],[6432],[],"en\u002Fpackages\u002Fotobo-mcp-server",[],{"package_type":7284,"repository_url":14531,"latest_version":11276,"license":7754},"https:\u002F\u002Fgithub.com\u002Fsiscale\u002Fotobo-mcp-server",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"O2b5KWO1UTgDK6a_0yMfrVMbnfXqDLlbu2StyzWatbQ",{"id":14535,"basic_info":14536,"compatibility":14542,"extension":9,"features":14551,"issues":14561,"media":14577,"meta":14579,"metrics":14583,"organization_id":13,"pricing_and_payment":14584,"related_packages":14586,"reviews":14587,"seo_and_faqs":14588,"stem":14592,"sysconfig":14593,"technical_details":14603,"ui_configuration":13,"uuid":14605,"__hash__":14606},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-rocket-chat-integration.json",{"title":14537,"slug":14538,"summary":14539,"categories":14540,"full_description":14541},"Rocket.Chat Integration for OTOBO & Znuny","otobo-rocket-chat-integration","Connects OTOBO and Znuny with Rocket.Chat for ticket-specific chat channels and real-time collaboration.",[4648,825,1071,4477,3273,2697,1111],"The Rocket.Chat integration for OTOBO and Znuny enables seamless real-time communication within the ticket system. Agents can open a private Rocket.Chat channel for any ticket to quickly resolve complex issues with colleagues or customers. The extension handles the automatic invitation of relevant persons based on ticket roles. Once the process is complete, channels can be archived to maintain clarity in the chat system. Originally developed by the IT department of the University of Augsburg, the package is now a well-established part of the OTOBO ecosystem.",{"systems":14543,"dependencies":14550},[14544,14546,14548],{"system_id":6432,"supported_versions":14545},[6884,6885,6886],{"system_id":6368,"supported_versions":14547},[6525,6526,6527,6528,6529,6530],{"system_id":6533,"supported_versions":14549},[6525],[],[14552,14555,14558],{"title":14553,"description":14554},"Ticket-specific Channels","Automatically or manually creates a dedicated Rocket.Chat channel for a specific ticket directly from the ticket zoom view.",{"title":14556,"description":14557},"Member Synchronization","Automatically synchronizes ticket owners, involved agents, and customers with the Rocket.Chat channel.",{"title":14559,"description":14560},"Channel Archiving","Allows for the archiving or deletion of channels once the associated ticket is closed.",[14562],{"source":6450,"source_url":14563,"items":14564},"https:\u002F\u002Fgit.rz.uni-augsburg.de\u002Fitinfo-h\u002Fotrs-rocketchat\u002F-\u002Fissues",[14565,14569,14573],{"title":14566,"url":14567,"state":6833,"number":14568},"Update screenshots in manual","https:\u002F\u002Fgit.rz.uni-augsburg.de\u002Fitinfo-h\u002Fotrs-rocketchat\u002F-\u002Fissues\u002F22",22,{"title":14570,"url":14571,"state":6833,"number":14572},"Test needed permissions again","https:\u002F\u002Fgit.rz.uni-augsburg.de\u002Fitinfo-h\u002Fotrs-rocketchat\u002F-\u002Fissues\u002F20",20,{"title":14574,"url":14575,"state":7192,"number":14576},"Kernel::System::RocketChat might cache its configuration even if changed","https:\u002F\u002Fgit.rz.uni-augsburg.de\u002Fitinfo-h\u002Fotrs-rocketchat\u002F-\u002Fissues\u002F16",16,{"screenshots":14578},[],{"calls_to_action":14580},[14581],{"type":6398,"text":14171,"url":14582,"is_internal":6401},"https:\u002F\u002Fotobo.io\u002Fen\u002Fadd-on-rocket-chat-integration\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":14585},[],[],[],{"meta_title":14589,"meta_description":14590,"faqs":14591},"OTOBO Rocket.Chat Integration | Open ITSM Hub","Integrates Rocket.Chat messaging with OTOBO to enable real-time communication, ticket creation from chat messages, and agent collaboration.",[],"en\u002Fpackages\u002Fotobo-rocket-chat-integration",[14594,14597,14600],{"name":14595,"system_id":6432,"description":14596},"RocketChat::URI","The base URL of the Rocket.Chat instance (e.g., https:\u002F\u002Fchat.example.com).",{"name":14598,"system_id":6432,"description":14599},"RocketChat::User","Username of the Rocket.Chat bot for the integration.",{"name":14601,"system_id":6432,"description":14602},"RocketChat::Password","Password of the Rocket.Chat bot.",{"package_type":6417,"repository_url":6483,"latest_version":14604,"license":6485},"0.2.0","a3f2db83-c33a-423c-b022-5a7f6d90176c","rhoI8YAf_SXllVIh6xIHKgJYbGzUeyJ5-HBHivNSWYg",{"id":14608,"basic_info":14609,"compatibility":14615,"extension":9,"features":14620,"issues":14633,"media":14639,"meta":14641,"metrics":14645,"organization_id":13,"pricing_and_payment":14646,"related_packages":14648,"reviews":14649,"seo_and_faqs":14650,"stem":14654,"sysconfig":14655,"technical_details":14663,"ui_configuration":13,"uuid":14665,"__hash__":14666},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-service-catalog.json",{"title":14610,"slug":14611,"summary":14612,"categories":14613,"full_description":14614},"OTOBO Service Catalog","otobo-service-catalog","Provides a visual, category-based service catalog for the OTOBO customer portal for easy IT service requests.",[4846,4806,2767,1417,4887,4877,4796],"The OTOBO Service Catalog is an extension for the OTOBO customer portal that provides a modern, tile-based view of all available IT and business services. Instead of navigating through complex menus, customers can search, filter, and request services directly via an intuitive interface. The module supports detailed service descriptions, icon assignments, and image integration. Administrators can use ACLs to precisely control which services are visible to which customer users. The extension is fully integrated into the OTOBO framework, allowing a seamless transition from service selection to ticket creation or process initiation.",{"systems":14616,"dependencies":14619},[14617],{"system_id":6432,"supported_versions":14618},[6885,6886,6931],[],[14621,14624,14627,14630],{"title":14622,"description":14623},"Category-based Navigation","Organizes all IT and business services into logical categories and subcategories for easy navigation.",{"title":14625,"description":14626},"Visual Support (Icons\u002FImages)","Allows adding meaningful icons and images to each service to enhance the user experience.",{"title":14628,"description":14629},"Granular Visibility Control","Precisely controls the visibility of services for different customer groups using Access Control Lists (ACLs).",{"title":14631,"description":14632},"Direct Ticket Integration","Links services directly to ticket templates or processes to automate service requests.",[14634],{"source":6828,"source_url":14635,"items":14636},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fservicecatalog\u002Fissues",[14637],{"title":14638,"url":14635,"state":6833},"Service descriptions are assigned to the system's default language during update",{"screenshots":14640},[],{"calls_to_action":14642},[14643],{"type":6398,"text":14171,"url":14644,"is_internal":6401},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-servicecatalog-add-on\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":14647},[],[],[],{"meta_title":14651,"meta_description":14652,"faqs":14653},"OTOBO Service Catalog | Open ITSM Hub","Provides a structured service catalog for end users to browse and request IT services, integrating with ITSM workflows and approval processes.",[],"en\u002Fpackages\u002Fotobo-service-catalog",[14656,14659],{"name":14657,"system_id":6432,"description":14658,"default":6612},"ServiceCatalog::Frontend::Customer::ModuleRegistration","Enables the Service Catalog module in the customer portal.",{"name":14660,"system_id":6432,"description":14661,"default":14662},"CustomerDashboard::Tiles###ServiceCatalog-01","Configures the tile for the service catalog on the customer dashboard.","ServiceCatalog-01",{"package_type":6417,"repository_url":14664,"latest_version":8671,"license":6485},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fservicecatalog","cd98949b-d175-49ec-9107-bf13329b6c6a","P8GHgVIJMLHlVK2uOwe_TRzeZsGbBWmfVH02-EGJqlM",{"id":14668,"basic_info":14669,"compatibility":14674,"extension":9,"features":14679,"issues":14692,"media":14696,"meta":14698,"metrics":13,"organization_id":4667,"pricing_and_payment":14699,"related_packages":14701,"reviews":14702,"seo_and_faqs":13,"stem":14703,"sysconfig":14704,"technical_details":14707,"ui_configuration":14709,"uuid":13,"__hash__":14710},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-service-catalog-add-on.json",{"title":14610,"slug":14670,"summary":14671,"categories":14672,"full_description":14673},"otobo-service-catalog-add-on","Enhances OTOBO with a visual, tile-based service catalog for the customer interface.",[4846,4796,1457,2767,4877,1437],"The OTOBO Service Catalog add-on enhances the customer interface (External Interface) with a modern, tile-based service portal. It allows organizations to present their IT and business services in a structured way. Each service can be configured with detailed descriptions, images, and specific request forms. Thanks to seamless integration into the OTOBO framework, visibility can be controlled via ACLs, and processes can be triggered directly from the catalog. This significantly improves user guidance in self-service and reduces support inquiries.",{"systems":14675,"dependencies":14678},[14676],{"system_id":6432,"supported_versions":14677},[6809,6699,6700,6810],[],[14680,14683,14686,14689],{"title":14681,"description":14682},"Visual Tile Layout","Display services and categories as intuitive tiles with custom icons or images.",{"title":14684,"description":14685},"Searchable Catalog","Integrated search function to quickly find services in extensive catalogs.",{"title":14687,"description":14688},"Service-Specific Forms","Link services to specific ticket templates or process dialogs for structured requests.",{"title":14690,"description":14691},"ACL-based Visibility","Control service visibility based on user groups and permissions using Access Control Lists (ACLs).",[14693],{"source":6828,"source_url":14635,"items":14694},[14695],{"title":9269,"url":14635,"state":6833},{"screenshots":14697},[],{},{"is_free":6460,"payment_models":14700},[],[],[],"en\u002Fpackages\u002Fotobo-service-catalog-add-on",[14705],{"name":14660,"system_id":6432,"description":14706,"default":6612},"Enables the Service Catalog tile on the customer dashboard.",{"package_type":6417,"repository_url":14664,"latest_version":7602,"license":14708},"GNU General Public License v3.0 (GPLv3)",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"k7mtpiSmHLXjN5HOfEYCnRldNb7JFtUy0DNbjF8wtcg",{"id":14712,"basic_info":14713,"compatibility":14719,"extension":9,"features":14724,"issues":14736,"media":14737,"meta":14739,"metrics":13,"organization_id":13,"pricing_and_payment":14740,"related_packages":14742,"reviews":14743,"seo_and_faqs":13,"stem":14748,"sysconfig":14749,"technical_details":14753,"ui_configuration":14755,"uuid":13,"__hash__":14756},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-template-extended.json",{"title":14714,"slug":14715,"summary":14716,"categories":14717,"full_description":14718},"TemplateExtended","otobo-template-extended","Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.",[5581,5372,5165,1886,5382,1111,6164],"TemplateExtended is a powerful extension for OTOBO developed by Freicon GmbH & Co. KG. While the OTOBO standard primarily provides templates for responses and phone tickets, this module expands their usability to almost all ticket actions. Agents can thus access predefined text modules even for internal notes, when setting pending times, or during owner changes. The extension also offers enhanced placeholders and the ability to dynamically design texts using logic elements, significantly increasing efficiency in the service desk and reducing errors.",{"systems":14720,"dependencies":14723},[14721],{"system_id":6432,"supported_versions":14722},[6884,6885],[],[14725,14728,14731,14734],{"title":14726,"description":14727},"Extended Action Support","Enables the use of templates in almost all ticket masks, including notes, owner changes, and state updates.",{"title":14729,"description":14730},"Advanced Placeholders","Provides access to a wide range of additional ticket, article, and user data via new placeholders.",{"title":14732,"description":14733},"Conditional Logic","Supports simple conditional logic within templates to dynamically adapt text content.",{"title":5164,"description":14735},"Ensures a consistent tone and quality across all customer communications.",[],{"screenshots":14738},[],{},{"is_free":6460,"payment_models":14741},[],[],[14744],{"quote":14745,"role":14746,"source_label":6467,"source_url":14747},"Freicon contributes a package for providing text modules.","Release Notes Quote","https:\u002F\u002Fotobo.io\u002Fen\u002Frelease-notes-otobo-10-1-1-stable\u002F","en\u002Fpackages\u002Fotobo-template-extended",[14750],{"name":14751,"system_id":6432,"description":14752},"TemplateExtended::Actions","Defines the ticket actions (masks) where the extended templates should be available.",{"package_type":6417,"repository_url":14754,"license":6485,"latest_version":12965},"https:\u002F\u002Fgithub.com\u002FFreiconOSS\u002Fotobo-template-extended",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"VsAPeH-x_2fLK7NjAyAU_ffJpUHdtUS51dfAo4qk97k",{"id":14758,"basic_info":14759,"compatibility":14765,"extension":9,"features":14770,"issues":14783,"media":14788,"meta":14790,"metrics":14794,"organization_id":13,"pricing_and_payment":14795,"related_packages":14797,"reviews":14798,"seo_and_faqs":14799,"stem":14803,"sysconfig":14804,"technical_details":14812,"ui_configuration":13,"uuid":14814,"__hash__":14815},"packagesEn\u002Fen\u002Fpackages\u002Fotobo-ticket-load-balancer.json",{"title":14760,"slug":14761,"summary":14762,"categories":14763,"full_description":14764},"OTOBO Ticket Load Balancer","otobo-ticket-load-balancer","Automatic ticket distribution based on workload, availability, and priority to prevent team overload.",[5491,3015,527,143,6194,6164,4568],"The OTOBO Ticket Load Balancer optimizes the automatic assignment of tickets to service agents. Developed by OTOBO Enterprise Partner Ayté and provided free of charge to the community, this add-on ensures that incoming tickets are distributed fairly and efficiently. It takes into account individual availability, current workload, and ticket priorities. This prevents individual team members from becoming overwhelmed, shortens response times, and improves overall service quality. Distribution is based on permissions, presence status, and a weighted workload calculation.",{"systems":14766,"dependencies":14769},[14767],{"system_id":6432,"supported_versions":14768},[6809,6699,6700],[],[14771,14774,14777,14780],{"title":14772,"description":14773},"Workload-based Distribution","Tickets are automatically distributed to agents with the lowest current workload (based on ticket count and priority).",{"title":14775,"description":14776},"Availability Check","Only agents who are logged in, active, and not set to 'Away' status are considered for assignment.",{"title":14778,"description":14779},"Intelligent Prioritization","Priorities are weighted (e.g., 'Very High' counts more than 'Normal') to more accurately reflect the actual workload.",{"title":14781,"description":14782},"Queue-specific Rules","Allows the definition of exception rules for specific queues or agents.",[14784],{"source":6828,"source_url":14397,"items":14785},[14786],{"title":14787,"url":14397},"General OTOBO Issue Tracker",{"screenshots":14789},[],{"calls_to_action":14791},[14792],{"type":6398,"text":14171,"url":14793,"is_internal":6401},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-ticket-load-balancer\u002F",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":14796},[],[],[],{"meta_title":14800,"meta_description":14801,"faqs":14802},"OTOBO Ticket Load Balancer | Open ITSM Hub","Automatically distributes incoming tickets across agents or queues based on workload, availability, and configurable rules to ensure even ticket distribution.",[],"en\u002Fpackages\u002Fotobo-ticket-load-balancer",[14805,14808],{"name":14806,"system_id":6432,"description":14807,"default":8662},"Ticket::LoadBalancer###Active","Enables or disables the Ticket Load Balancer globally.",{"name":14809,"system_id":6432,"description":14810,"default":14811},"Ticket::LoadBalancer###PriorityWeight","Weighting of ticket priorities for workload calculation.","{ \"1 very low\": \"10\", \"2 low\": \"20\", \"3 normal\": \"30\", \"4 high\": \"40\", \"5 very high\": \"50\" }",{"package_type":6417,"repository_url":14813,"license":7245,"latest_version":7602},"https:\u002F\u002Fftp.otobo.org\u002Fpub\u002Fotobo\u002Fpackages-thirdparty\u002F","6975638c-36bc-4afa-ad69-ff1afc1de485","xAIS3virb8wE7UQLBG3Z74CuWdfmZaMvY5lknb8NNrY",{"id":14817,"basic_info":14818,"compatibility":14824,"extension":9,"features":14829,"issues":14837,"media":14847,"meta":14849,"metrics":13,"organization_id":13,"pricing_and_payment":14850,"related_packages":14852,"reviews":14853,"seo_and_faqs":13,"stem":14854,"sysconfig":14855,"technical_details":14856,"ui_configuration":14857,"uuid":13,"__hash__":14858},"packagesEn\u002Fen\u002Fpackages\u002Fotobootobo.json",{"title":6432,"slug":14819,"summary":14820,"categories":14821,"full_description":14823},"otobootobo","Asynchronous Python client for the OTOBO GenericInterface REST API with Pydantic models.",[4339,4756,4598,527,14822],"api-sdk","The OTOBO Python SDK is a modern, asynchronous library designed for developers and administrators to interact with the OTOBO ticketing system via its REST API (GenericInterface). It simplifies ticket operations, user management, and system automation by providing typed request\u002Fresponse models using Pydantic and handling asynchronous HTTP communication with httpx. It also includes a CLI tool for automated system setup.",{"systems":14825,"dependencies":14828},[14826],{"system_id":6432,"supported_versions":14827},[6884,6885,6886],[],[14830,14833,14835],{"title":14831,"description":14832},"Asynchronous API Client","Built on httpx for high-performance, non-blocking communication with OTOBO.",{"title":13950,"description":14834},"Uses Pydantic for robust validation of API requests and responses.",{"title":13602,"description":14836},"Includes 'otobo-cli' to automate the setup of OTOBO webservices.",[14838],{"source":6828,"source_url":14839,"items":14840},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotobo-znuny-python-client\u002Fissues",[14841,14844],{"title":14842,"url":14843,"state":7192,"number":5682},"Add PyPI publish workflow for otobo and znuny packages","https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotobo-znuny-python-client\u002Fissues\u002F212",{"title":14845,"url":14846,"state":7192,"number":1857},"Split OTOBO and Znuny into separate Python SDKs","https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotobo-znuny-python-client\u002Fissues\u002F139",{"screenshots":14848},[],{},{"is_free":6460,"payment_models":14851},[],[6368],[],"en\u002Fpackages\u002Fotobootobo",[],{"package_type":7284,"repository_url":13969,"latest_version":13970,"license":6684},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"UmKJ2Lrjf9pbvqGHItfb_B6fywky-LOGzidTj2GcYVc",{"id":14860,"basic_info":14861,"compatibility":14867,"extension":9,"features":14876,"issues":14886,"media":14890,"meta":14892,"metrics":13,"organization_id":13881,"pricing_and_payment":14893,"related_packages":14895,"reviews":14896,"seo_and_faqs":13,"stem":14897,"sysconfig":14898,"technical_details":14899,"ui_configuration":14901,"uuid":13,"__hash__":14902},"packagesEn\u002Fen\u002Fpackages\u002Fotoboznuny.json",{"title":14862,"slug":14863,"summary":14864,"categories":14865,"full_description":14866},"otobo-znuny (Python SDK)","otoboznuny","Python client library for the OTOBO and Znuny REST APIs, enabling programmatic management of tickets and system entities.",[4339,4598,4756,2686,2697,1698],"otobo-znuny is a Python client library for interacting with the GenericInterface REST API of OTOBO and Znuny. It provides a convenient, object-oriented abstraction layer that allows developers to perform ticket system operations without manual JSON handling. The library supports ticket CRUD, article management, and access to dynamic fields. Note: This combined package is now considered a legacy version and has been succeeded by the specialized 'otobo' and 'znuny' packages, which offer improved type safety and performance.",{"systems":14868,"dependencies":14875},[14869,14871,14873],{"system_id":6368,"supported_versions":14870},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6432,"supported_versions":14872},[6809,6699,6700,6810],{"system_id":6533,"supported_versions":14874},[6370],[],[14877,14879,14881,14883],{"title":5510,"description":14878},"Full support for ticket operations including create, update, get, and search via the REST API.",{"title":391,"description":14880},"Easily add articles, notes, and attachments to existing tickets.",{"title":1855,"description":14882},"Support for reading and setting dynamic fields in tickets and articles.",{"title":14884,"description":14885},"Async Support","Provides an asynchronous interface based on httpx for high-performance integrations.",[14887],{"source":6828,"source_url":14839,"items":14888},[14889],{"title":7442,"url":14839},{"screenshots":14891},[],{},{"is_free":6460,"payment_models":14894},[],[6432,6368],[],"en\u002Fpackages\u002Fotoboznuny",[],{"package_type":7284,"repository_url":13969,"latest_version":14900,"license":6684},"0.4.2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"yqtzg5pEzCFCNvhgXJ1B-WJFV4hJHRRHWgLEivGpy-E",{"id":14904,"basic_info":14905,"compatibility":14911,"extension":9,"features":14918,"issues":14925,"media":14926,"meta":14928,"metrics":13,"organization_id":13,"pricing_and_payment":14929,"related_packages":14931,"reviews":14932,"seo_and_faqs":13,"stem":14933,"sysconfig":14934,"technical_details":14938,"ui_configuration":14940,"uuid":13,"__hash__":14941},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-acl-for-ticket-checklist-addon.json",{"title":14906,"slug":14907,"summary":14908,"categories":14909,"full_description":14910},"ACL for Ticket Checklist","otrs-acl-for-ticket-checklist-addon","Prevents closing tickets until all checklist items are completed using ACLs.",[24,864,6153,5571,6164],"This extension enhances the Ticket Checklist functionality by providing a custom ACL module. It allows administrators to define rules that restrict ticket state transitions (e.g., preventing 'closed') as long as there are open items in the ticket's checklist. The module is designed as an add-on to the community \"Ticket Checklist\" module and provides a simple way to ensure process compliance.",{"systems":14912,"dependencies":14917},[14913,14915],{"system_id":6533,"supported_versions":14914},[6525],{"system_id":6368,"supported_versions":14916},[6525,6526,6527,6528,6529,6530],[],[14919,14922],{"title":14920,"description":14921},"ACL Integration for Checklists","Adds a new ACL attribute to use the completion status of ticket checklists as a condition in rules.",{"title":14923,"description":14924},"Workflow Enforcement","Ensures that tickets cannot be closed as long as there are open tasks in the checklist.",[],{"screenshots":14927},[],{},{"is_free":6460,"payment_models":14930},[],[],[],"en\u002Fpackages\u002Fotrs-acl-for-ticket-checklist-addon",[14935],{"name":14936,"system_id":6368,"description":14937},"Ticket::Acl::Module###001-TicketChecklist","ACL module to check if all checklist items are done.",{"package_type":6417,"repository_url":14939,"latest_version":8135,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-ACL-For-Ticket-Checklist-Addon",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"FIWQ3S3v0d-PRardBjYY9coGwiHBYTQf8r973n5DmH0",{"id":14943,"basic_info":14944,"compatibility":14950,"extension":9,"features":14957,"issues":14967,"media":14968,"meta":14970,"metrics":13,"organization_id":14971,"pricing_and_payment":14972,"related_packages":14974,"reviews":14975,"seo_and_faqs":13,"stem":14976,"sysconfig":14977,"technical_details":14987,"ui_configuration":14989,"uuid":13,"__hash__":14990},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-addons-itrm.json",{"title":14945,"slug":14946,"summary":14947,"categories":14948,"full_description":14949},"IT Risk Management (ITRM)","otrs-addons-itrm","IT Risk Management extension for OTRS\u002FZnuny for assessing and treating IT risks.",[4638,2717,1141,1041,4786,2767],"This addon provides a comprehensive framework for IT Risk Management (ITRM) within OTRS and Znuny. It supports organizations in identifying, analyzing, and assessing IT risks in accordance with standards such as ISO 27001. Through integration with the ITSM module, risks can be linked directly to affected assets (CIs). The module includes a central risk registry, configurable assessment matrices, and tools for documenting treatment strategies (avoidance, mitigation, transfer, or acceptance).",{"systems":14951,"dependencies":14956},[14952,14954],{"system_id":6533,"supported_versions":14953},[7087,6370],{"system_id":6368,"supported_versions":14955},[6370,6371,6372,6373,6374,6574,6376],[],[14958,14961,14964],{"title":14959,"description":14960},"Risk Assessment Matrix","Allows assessment of risks based on probability and impact within a configurable matrix.",{"title":14962,"description":14963},"Asset Integration","Links risks directly to Configuration Items (CIs) within the OTRS\u002FZnuny CMDB.",{"title":14965,"description":14966},"Risk Treatment Planning","Tracking of risk mitigation measures and treatment plans.",[],{"screenshots":14969},[],{},"opgkrzeszow",{"is_free":6460,"payment_models":14973},[],[],[],"en\u002Fpackages\u002Fotrs-addons-itrm",[14978,14981,14984],{"name":14979,"system_id":6368,"description":14980},"ITRM::Risk::Probability","Defines the probability levels for risk assessment.",{"name":14982,"system_id":6368,"description":14983},"ITRM::Risk::Impact","Defines the impact levels for risk assessment.",{"name":14985,"system_id":6368,"description":14986},"ITRM::Risk::Matrix","Configuration of the risk matrix logic.",{"package_type":6417,"repository_url":14988,"latest_version":8135,"license":6956},"https:\u002F\u002Fgithub.com\u002Fopgkrzeszow\u002FOTRS-Addons-ITRM",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"khk_lB1tlQflnGfNGzSXj-UhaY35_db7JEzFwHkOEtw",{"id":14992,"basic_info":14993,"compatibility":14999,"extension":9,"features":15006,"issues":15015,"media":15016,"meta":15018,"metrics":13,"organization_id":15019,"pricing_and_payment":15020,"related_packages":15022,"reviews":15024,"seo_and_faqs":13,"stem":15025,"sysconfig":15026,"technical_details":15034,"ui_configuration":15036,"uuid":13,"__hash__":15037},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-authsessionredis.json",{"title":14994,"slug":14995,"summary":14996,"categories":14997,"full_description":14998},"OTRS-AuthSessionRedis","otrs-authsessionredis","A Redis-based session backend for OTRS and Znuny to increase performance and scalability.",[4497,4897,4016,4717,4786,5946],"This module allows OTRS and Znuny to use Redis as a session storage backend instead of the default database or filesystem. This is particularly useful for multi-node setups (load balancing) and high-performance requirements, as Redis provides fast, in-memory access to session data. By offloading session data, the primary database load is reduced, and the overall system scalability is improved.",{"systems":15000,"dependencies":15005},[15001,15003],{"system_id":6533,"supported_versions":15002},[6525],{"system_id":6368,"supported_versions":15004},[6525,6526,6527,6528,6529,6530],[],[15007,15010,15013],{"title":15008,"description":15009},"Redis Integration","Enables storing session data in Redis instead of the database or filesystem.",{"title":15011,"description":15012},"Multi-node Support","Enables seamless session management across multiple web servers in clustered environments.",{"title":9099,"description":15014},"Reduces database load by offloading volatile session data to memory.",[],{"screenshots":15017},[],{},"ymyasoedov",{"is_free":6460,"payment_models":15021},[],[15023],"otrs-cacheredis",[],"en\u002Fpackages\u002Fotrs-authsessionredis",[15027,15031],{"name":15028,"system_id":6368,"description":15029,"default":15030},"SessionModule","Defines the session module to be used. Must be set to Kernel::System::AuthSession::Redis for this package.","Kernel::System::AuthSession::DB",{"name":15032,"system_id":6368,"description":15033},"SessionModule::Redis::Config","Configuration hash for the Redis connection (Host, Port, Password, etc.).",{"package_type":6417,"repository_url":15035,"latest_version":8135,"license":6684},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-AuthSessionRedis",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"jfJODAr1Zrt2IdlPjF2m8Cwes_fmkiymgZ9GAA-sWdQ",{"id":15039,"basic_info":15040,"compatibility":15045,"extension":9,"features":15052,"issues":15061,"media":15068,"meta":15070,"metrics":13,"organization_id":15019,"pricing_and_payment":15071,"related_packages":15073,"reviews":15074,"seo_and_faqs":13,"stem":15075,"sysconfig":15076,"technical_details":15077,"ui_configuration":15079,"uuid":13,"__hash__":15080},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-cacheredis.json",{"title":15041,"slug":15023,"summary":15042,"categories":15043,"full_description":15044},"OTRS-CacheRedis","A Redis-based cache backend implementation for OTRS and Znuny designed to improve performance.",[4497,736,4016,3818,2646],"This module allows OTRS and Znuny to use Redis as a centralized caching layer. It is particularly useful for high-performance requirements or multi-server (cluster) setups where a shared cache is necessary. Unlike the default file-based cache, Redis operates in-memory and provides faster access times and better handling of large datasets. Configuration is performed manually in the Kernel\u002FConfig.pm file. Note: Znuny versions 6.1 and higher include native Redis support; this module serves primarily as an alternative or for older versions.",{"systems":15046,"dependencies":15051},[15047,15049],{"system_id":6533,"supported_versions":15048},[6525],{"system_id":6368,"supported_versions":15050},[6525,6526,6527,6528,6529,6530],[],[15053,15056,15059],{"title":15054,"description":15055},"Redis Backend Support","Enables the use of Redis as the primary caching mechanism instead of file-based caching.",{"title":15057,"description":15058},"Cluster Compatibility","Facilitates shared caching across multiple application nodes in clustered environments.",{"title":7683,"description":15060},"Supports custom Redis host, port, database index, and password authentication.",[15062],{"source":6828,"source_url":15063,"items":15064},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-CacheRedis\u002Fissues",[15065],{"title":15066,"url":15067,"state":6833,"number":6165},"Can't locate Redis.pm in @INC","https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-CacheRedis\u002Fissues\u002F1",{"screenshots":15069},[],{},{"is_free":6460,"payment_models":15072},[],[],[],"en\u002Fpackages\u002Fotrs-cacheredis",[],{"package_type":6450,"repository_url":15078,"license":6684,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-CacheRedis",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"2j_wlFLObfYMJaVwZ_VEAhKY8YFwuvpDR3cssvO_JCQ",{"id":15082,"basic_info":15083,"compatibility":15089,"extension":9,"features":15096,"issues":15104,"media":15114,"meta":15116,"metrics":13,"organization_id":15117,"pricing_and_payment":15118,"related_packages":15120,"reviews":15121,"seo_and_faqs":13,"stem":15122,"sysconfig":15123,"technical_details":15124,"ui_configuration":15126,"uuid":13,"__hash__":15127},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-client.json",{"title":15084,"slug":15085,"summary":15086,"categories":15087,"full_description":15088},"OTRS-Client","otrs-client","A low-level Java client library for interacting with OTRS and Znuny via legacy RPC and SOAP interfaces.",[2797,5046,4687,284,2462,2697],"OTRS-Client is a Java-based library designed to facilitate communication with OTRS and Znuny systems using their legacy SOAP and RPC interfaces. It provides a straightforward way for Java and Groovy applications to perform common operations such as ticket creation, searching, and updating without having to manually construct XML requests. It is particularly useful for integrating legacy systems or older OTRS installations where the modern REST API is not available or preferred. The library is commonly integrated via JitPack.",{"systems":15090,"dependencies":15095},[15091,15093],{"system_id":6533,"supported_versions":15092},[7468,7469,7301,7260],{"system_id":6368,"supported_versions":15094},[7260,7261],[],[15097,15100,15102],{"title":15098,"description":15099},"Legacy Protocol Support","Full support for the original OTRS SOAP and RPC (Remote Procedure Call) interfaces.",{"title":14106,"description":15101},"Comprehensive methods for TicketCreate, TicketGet, TicketSearch, and TicketUpdate.",{"title":391,"description":15103},"Ability to add articles and notes to tickets via the API.",[15105],{"source":6828,"source_url":15106,"items":15107},"https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client\u002Fissues",[15108,15111],{"title":15109,"url":15110,"state":7192},"Support for OTRS 6","https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client\u002Fissues\u002F10",{"title":15112,"url":15113,"state":7192},"TicketSearch with multiple values","https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client\u002Fissues\u002F1",{"screenshots":15115},[],{},"gtudan",{"is_free":6460,"payment_models":15119},[],[],[],"en\u002Fpackages\u002Fotrs-client",[],{"package_type":6450,"repository_url":15125,"latest_version":7286,"license":7754},"https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"8NT70T1OkxW8x7_AcV6LK-2Uen79kr3hR9GcMtYaLoY",{"id":15129,"basic_info":15130,"compatibility":15136,"extension":9,"features":15143,"issues":15156,"media":15167,"meta":15169,"metrics":13,"organization_id":7110,"pricing_and_payment":15170,"related_packages":15172,"reviews":15173,"seo_and_faqs":13,"stem":15181,"sysconfig":15182,"technical_details":15189,"ui_configuration":15191,"uuid":13,"__hash__":15192},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-consoletools.json",{"title":15131,"slug":15132,"summary":15133,"categories":15134,"full_description":15135},"ConsoleTools","otrs-consoletools","Extends the OTRS\u002FZnuny console with powerful commands for SysConfig, filters, and users.",[942,1230,5274,527,93,1698],"otrs-ConsoleTools is an essential extension for OTRS and Znuny administrators who prefer working with the command line. The package extends the standard `bin\u002Fotrs.Console.pl` tool with a variety of useful commands. It allows for the automation of complex tasks such as bulk user updates, exporting PostMaster filters, or specifically modifying SysConfig options without needing the web interface. It is particularly helpful for deployment scripts and rapid troubleshooting in large instances.",{"systems":15137,"dependencies":15142},[15138,15140],{"system_id":6533,"supported_versions":15139},[7087,6370],{"system_id":6368,"supported_versions":15141},[6370,6371,6372,6373,6374,6574,6376],[],[15144,15147,15150,15153],{"title":15145,"description":15146},"SysConfig Management","Allows searching, listing, setting, and dumping SysConfig settings directly via the console.",{"title":15148,"description":15149},"PostMaster Filter Tools","Provides commands to list, export, and import PostMaster filters.",{"title":15151,"description":15152},"User Management via CLI","Facilitates user management through search and update commands on the command line.",{"title":15154,"description":15155},"Package Management Extensions","Commands to list installed packages and automatically upgrade all packages.",[15157],{"source":6828,"source_url":15158,"items":15159},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools\u002Fissues",[15160,15164],{"title":15161,"url":15162,"state":7192,"number":15163},"Add command to list all queues","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools\u002Fissues\u002F21",21,{"title":15165,"url":15166,"state":7192,"number":11670},"Admin::Config::Set should support multiple values for Array\u002FHash","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools\u002Fissues\u002F18",{"screenshots":15168},[],{},{"is_free":6460,"payment_models":15171},[],[],[15174],{"quote":15175,"role":15176,"context":15177,"source_label":15178,"source_url":15179,"date":15180},"A must-have for every OTRS admin who loves automation. The SysConfig commands save a huge amount of time.","Administrator","Comment on OTRS community tools.","GitHub Discussions \u002F Community Feedback","https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-ConsoleTools","2018-05-15","en\u002Fpackages\u002Fotrs-consoletools",[15183,15186],{"name":15184,"system_id":6368,"description":15185,"default":6612},"ConsoleTools::Command###Admin::Config::Dump","Enables the console command to dump the SysConfig.",{"name":15187,"system_id":6368,"description":15188,"default":6612},"ConsoleTools::Command###Admin::PostMasterFilter::List","Enables the console command to list PostMaster filters.",{"package_type":6417,"repository_url":15179,"latest_version":15190,"license":6914},"6.0.11",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"1-1wrYt4qHwOHnFWG45FcR-0y1eZCmSWHy8GaRzGUdk",{"id":15194,"basic_info":15195,"compatibility":15200,"extension":9,"features":15204,"issues":15205,"media":15206,"meta":15208,"metrics":13,"organization_id":15209,"pricing_and_payment":15210,"related_packages":15212,"reviews":15213,"seo_and_faqs":13,"stem":15214,"sysconfig":15215,"technical_details":15216,"ui_configuration":15218,"uuid":13,"__hash__":15219},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-custom-sql-statistic.json",{"title":15196,"slug":15197,"summary":15198,"categories":15199},"OTRS-Custom-SQL-Statistic","otrs-custom-sql-statistic","OTRS custom statistic module based on SQL.",[2697],{"systems":15201,"dependencies":15203},[15202],{"system_id":6533},[],[],[],{"screenshots":15207},[],{},"mo-azfar",{"is_free":6460,"payment_models":15211},[],[],[],"en\u002Fpackages\u002Fotrs-custom-sql-statistic",[],{"package_type":6450,"repository_url":15217},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Custom-SQL-Statistic",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"RkoZ8YJ28-HMP2nG8aCO8c34jV9K66YNwN6P8D0tbuA",{"id":15221,"basic_info":15222,"compatibility":15228,"extension":9,"features":15235,"issues":15245,"media":15246,"meta":15248,"metrics":13,"organization_id":15209,"pricing_and_payment":15249,"related_packages":15251,"reviews":15252,"seo_and_faqs":13,"stem":15253,"sysconfig":15254,"technical_details":15261,"ui_configuration":15263,"uuid":13,"__hash__":15264},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-customer-itsm-config-item-overview.json",{"title":15223,"slug":15224,"summary":15225,"categories":15226,"full_description":15227},"Customer ITSM Config Item Overview","otrs-customer-itsm-config-item-overview","Adds an ITSM Config Item overview to the customer portal.",[1021,1457,412,1180,2916],"This add-on enhances the OTRS or Znuny customer portal by providing a dedicated overview for ITSM Configuration Items (CIs). It allows customers to view all assets assigned to them from the CMDB directly within the portal. This improves transparency and enables users to retrieve information about their hardware, software, or other managed resources without needing to contact support. The extension utilizes standard OTRS\u002FZnuny linking mechanisms to ensure that only relevant data is displayed to the logged-in customer.",{"systems":15229,"dependencies":15234},[15230,15232],{"system_id":6533,"supported_versions":15231},[7301,7260],{"system_id":6368,"supported_versions":15233},[7260],[],[15236,15239,15242],{"title":15237,"description":15238},"Customer Portal Integration","Adds a new menu item to the customer portal, allowing customers to access their Configuration Items directly.",{"title":15240,"description":15241},"User-specific Filtering","Automatically filters CMDB data so that customers only see CIs explicitly linked to their user account.",{"title":15243,"description":15244},"CI Detail View","Allows customers to view details and attributes of assets assigned to them (e.g., hardware or software).",[],{"screenshots":15247},[],{},{"is_free":6460,"payment_models":15250},[],[],[],"en\u002Fpackages\u002Fotrs-customer-itsm-config-item-overview",[15255,15258],{"name":15256,"system_id":6368,"description":15257},"CustomerFrontend::Module###CustomerITSMConfigItemOverview","Registration of the module for the customer portal.",{"name":15259,"system_id":6368,"description":15260},"CustomerFrontend::Navigation###CustomerITSMConfigItemOverview###002-CustomerITSMConfigItemOverview","Configuration of the navigation item in the customer portal.",{"package_type":6417,"repository_url":15262,"latest_version":8135,"license":6956},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Customer-ITSM-Config-Item-Overview",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"BfvFe8Hop6YdItAjty4Mm22kmyNDeDuCPlffI6wGGAM",{"id":15266,"basic_info":15267,"compatibility":15273,"extension":9,"features":15282,"issues":15295,"media":15296,"meta":15298,"metrics":13,"organization_id":15299,"pricing_and_payment":15300,"related_packages":15302,"reviews":15303,"seo_and_faqs":13,"stem":15304,"sysconfig":15305,"technical_details":15315,"ui_configuration":15317,"uuid":13,"__hash__":15318},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-customeruserimportexport.json",{"title":15268,"slug":15269,"summary":15270,"categories":15271,"full_description":15272},"CustomerUserImportExport","otrs-customeruserimportexport","CSV-based import and export of customer users for OTRS, Znuny, and OTOBO.",[1487,2626,2063,1337,3331,1587,93],"This package extends the standard Import\u002FExport module of OTRS, Znuny, and OTOBO with a backend for customer users. It enables bulk import and export of customer data in CSV format. Administrators can manage mappings for various customer backends (e.g., DB, LDAP). Advanced features include setting default values for mandatory fields like email or validity, forcing imports into specific backends, and automatically generating Customer IDs from email domains. It is an essential tool for migrations and regular maintenance of customer records.",{"systems":15274,"dependencies":15281},[15275,15277,15279],{"system_id":6533,"supported_versions":15276},[7619,7620,7087,6370],{"system_id":6368,"supported_versions":15278},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6432,"supported_versions":15280},[6809,6699],[],[15283,15286,15289,15292],{"title":15284,"description":15285},"CSV Import\u002FExport","Import and export customer users via CSV files within the standard Import\u002FExport module.",{"title":15287,"description":15288},"Automatic Mappings","Automatically creates import\u002Fexport mappings for all registered customer backends upon installation.",{"title":15290,"description":15291},"Password Options","Allows resetting passwords to the username (with optional suffix) during data updates.",{"title":15293,"description":15294},"Domain Mapping","Automatically maps email domains to Customer IDs based on configuration settings.",[],{"screenshots":15297},[],{},"perlservices",{"is_free":6460,"payment_models":15301},[],[],[],"en\u002Fpackages\u002Fotrs-customeruserimportexport",[15306,15309,15312],{"name":15307,"system_id":6368,"description":15308},"CustomerUserImport::EMailDomainCustomerIDMapping","Mapping of email domains to Customer IDs.",{"name":15310,"system_id":6368,"description":15311},"CustomerUserImport::DefaultEmail","Default email address if not specified in import data.",{"name":15313,"system_id":6368,"description":15314},"CustomerUserImport::DefaultValidity","Default validity for imported users.",{"package_type":6417,"repository_url":15316,"latest_version":6559,"license":6956},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fotrs-CustomerUserImportExport",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"kjd_1JqeAW-wCAy-a2hr2fTZnCxWlzW-_t3mNWGqcn8",{"id":15320,"basic_info":15321,"compatibility":15327,"extension":9,"features":15336,"issues":15350,"media":15355,"meta":15357,"metrics":13,"organization_id":13,"pricing_and_payment":15358,"related_packages":15360,"reviews":15361,"seo_and_faqs":13,"stem":15362,"sysconfig":15363,"technical_details":15364,"ui_configuration":15366,"uuid":13,"__hash__":15367},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-custommessage-api.json",{"title":15322,"slug":15323,"summary":15324,"categories":15325,"full_description":15326},"OTRS CustomMessage API","otrs-custommessage-api","A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.",[3602,825,3322,2342,4339,5332,4986,3312,4648,1111,2697],"This middleware acts as a bridge between OTRS\u002FZnuny and various messaging platforms. It utilizes the OTRS Generic Interface (Webservices) to receive ticket data and forwards formatted messages to Telegram, Slack, Microsoft Teams, or Rocket.Chat. This allows for centralized notification management without the need to install multiple system-specific extensions directly within the ticket system. The solution is based on Python Flask and is lightweight and easy to configure.",{"systems":15328,"dependencies":15335},[15329,15331,15333],{"system_id":6368,"supported_versions":15330},[6525,6526,6527,6528,6529,6530,6531],{"system_id":6533,"supported_versions":15332},[6525],{"system_id":6432,"supported_versions":15334},[6884,6885],[],[15337,15339,15341,15344,15347],{"title":14273,"description":15338},"Enables sending ticket notifications to Telegram bots.",{"title":14276,"description":15340},"Posts ticket updates directly into Slack channels.",{"title":15342,"description":15343},"Microsoft Teams Integration","Delivers notifications to Microsoft Teams via webhooks.",{"title":15345,"description":15346},"Rocket.Chat Integration","Supports forwarding messages to Rocket.Chat.",{"title":15348,"description":15349},"Generic Interface Support","Uses the standard OTRS\u002FZnuny Generic Interface for seamless integration.",[15351],{"source":6828,"source_url":15352,"items":15353},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-CustomMessage-API\u002Fissues",[15354],{"title":14118,"url":15352},{"screenshots":15356},[],{},{"is_free":6460,"payment_models":15359},[],[],[],"en\u002Fpackages\u002Fotrs-custommessage-api",[],{"package_type":6450,"repository_url":15365,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-CustomMessage-API",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"UeuHnI2GLpRCdwAoDC6asXf6zBRVbpPU8tt39E78Yi8",{"id":15369,"basic_info":15370,"compatibility":15376,"extension":9,"features":15383,"issues":15393,"media":15400,"meta":15402,"metrics":13,"organization_id":6547,"pricing_and_payment":15403,"related_packages":15405,"reviews":15406,"seo_and_faqs":13,"stem":15412,"sysconfig":15413,"technical_details":15414,"ui_configuration":15416,"uuid":13,"__hash__":15417},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-disableotrsbusinessnotification.json",{"title":15371,"slug":15372,"summary":15373,"categories":15374,"full_description":15375},"DisableOTRSBusinessNotification","otrs-disableotrsbusinessnotification","Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.",[5806,3582,93,3857],"This add-on removes the persistent \"OTRS Business Solution\" (now OTRS) upgrade hints, banners, and advertisements that were introduced in OTRS Community Edition versions 5 and 6. It is designed to provide administrators and agents with a clean user interface, free from constant prompts to upgrade to the paid version. The package is particularly useful for installations staying on the Community Edition or migrating to early versions of Znuny while wanting to eliminate the original upselling elements.",{"systems":15377,"dependencies":15382},[15378,15380],{"system_id":6533,"supported_versions":15379},[7087,6370],{"system_id":6368,"supported_versions":15381},[6370],[],[15384,15387,15390],{"title":15385,"description":15386},"Remove Upgrade Banners","Hides the \"OTRS Business Solution\" banners from the dashboard and admin area.",{"title":15388,"description":15389},"Disable Notifications","Suppresses system notifications and popups regarding the availability of the commercial business version.",{"title":15391,"description":15392},"UI Cleanup","Ensures a clean, distraction-free user interface for agents and administrators.",[15394],{"source":6828,"source_url":15395,"items":15396},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DisableOTRSBusinessNotification\u002Fissues",[15397],{"title":15398,"url":15399,"state":7192,"number":1669},"Issues deploying settings in 6.0.8","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DisableOTRSBusinessNotification\u002Fissues\u002F5",{"screenshots":15401},[],{},{"is_free":6460,"payment_models":15404},[],[],[15407],{"quote":15408,"role":9368,"context":15409,"source_label":15410,"source_url":15399,"date":15411},"Getting rid of that arrogant and annoying constant whining about the paid version would be very nice... great addon.","User feedback on GitHub issue tracker.","GitHub Issue #5","2018-07-09","en\u002Fpackages\u002Fotrs-disableotrsbusinessnotification",[],{"package_type":6417,"repository_url":15415,"latest_version":6559,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DisableOTRSBusinessNotification",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"eDFMO8JV4fKdGJDuV9ncXKArIyX-_Vfnir316gXbNZ0",{"id":15419,"basic_info":15420,"compatibility":15425,"extension":9,"features":15434,"issues":15444,"media":15445,"meta":15447,"metrics":13,"organization_id":15448,"pricing_and_payment":15449,"related_packages":15451,"reviews":15452,"seo_and_faqs":13,"stem":15453,"sysconfig":15454,"technical_details":15455,"ui_configuration":15457,"uuid":13,"__hash__":15458},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-gi-rest-php.json",{"title":15421,"slug":15421,"summary":15422,"categories":15423,"full_description":15424},"otrs-gi-rest-php","A PHP library for interacting with the OTRS\u002FZnuny Generic Interface via REST API, providing examples for session and ticket management.",[4065,4598,2342,4756,2686,2697],"This PHP library provides a lightweight wrapper and example implementation for the OTRS\u002FZnuny Generic Interface (REST). It allows developers to easily integrate external PHP applications with their ITSM system. Key functionalities include creating and managing sessions, as well as performing ticket operations such as Create, Get, Search, and Update. The package includes a pre-configured web service YAML file for quick setup on the server side. It is particularly useful for developers who lack Perl knowledge but want to leverage OTRS or Znuny features within PHP environments (like Laravel or Symfony).",{"systems":15426,"dependencies":15433},[15427,15429,15431],{"system_id":6533,"supported_versions":15428},[6878,6525],{"system_id":6368,"supported_versions":15430},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":15432},[6884,6885,6886],[],[15435,15437,15439,15441],{"title":4896,"description":15436},"Allows creating and managing API sessions for agents.",{"title":14106,"description":15438},"Supports TicketCreate, TicketGet, TicketSearch, and TicketUpdate operations.",{"title":9209,"description":15440},"Uses the Unirest library for easy REST communication.",{"title":15442,"description":15443},"Pre-configured Web Service","Includes a YAML configuration file for quick web service import into Znuny\u002FOTRS.",[],{"screenshots":15446},[],{},"rkaldung",{"is_free":6460,"payment_models":15450},[],[],[],"en\u002Fpackages\u002Fotrs-gi-rest-php",[],{"package_type":6450,"repository_url":15456,"license":6684,"latest_version":11872},"https:\u002F\u002Fgithub.com\u002Frkaldung\u002Fotrs-gi-rest-php",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"OxLUEy-PHJ_TUeP2Uj5r0lZktsl03TcCRfCdnlqCY0w",{"id":15460,"basic_info":15461,"compatibility":15467,"extension":9,"features":15477,"issues":15489,"media":15499,"meta":15501,"metrics":13,"organization_id":1131,"pricing_and_payment":15502,"related_packages":15504,"reviews":15505,"seo_and_faqs":13,"stem":15506,"sysconfig":15507,"technical_details":15514,"ui_configuration":15517,"uuid":13,"__hash__":15518},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-modules.json",{"title":15462,"slug":15463,"summary":15464,"categories":15465,"full_description":15466},"Complemento Add-ons for Znuny & OTRS","otrs-modules","Professional extensions for Znuny, OTRS, and LigeroSmart, including the advanced Multiservices catalog.",[1131,3458,4846,6312,4242,5826],"Complemento offers a comprehensive suite of open-source and enterprise modules for the OTRS ecosystem, including Znuny and LigeroSmart. Their flagship 'Multiservices' module allows for highly flexible service catalog design that goes far beyond standard capabilities. The modules are designed to increase agent efficiency, automate processes, and improve the user experience. While many modules are available as open-source on GitHub, Complemento also provides professional support and advanced enterprise features.",{"systems":15468,"dependencies":15476},[15469,15471,15473],{"system_id":6368,"supported_versions":15470},[6370,6574,6376],{"system_id":6533,"supported_versions":15472},[6370],{"system_id":6999,"supported_versions":15474},[15475],"Smart",[],[15478,15480,15483,15486],{"title":3457,"description":15479},"Advanced service catalog with hierarchical structures and enhanced categorization.",{"title":15481,"description":15482},"Process Management Enhancements","Enhanced tools for complex workflow automation and BPMN-like processes.",{"title":15484,"description":15485},"Quick Ticket","Streamlined interface for rapid ticket creation by agents.",{"title":15487,"description":15488},"Ligero Maps","Visualization of tickets and their status on an interactive map.",[15490],{"source":6828,"source_url":15491,"items":15492},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002FComplemento-Multiservices\u002Fissues",[15493,15496],{"title":15494,"url":15495,"state":6833},"Compatibility with Znuny 7.x","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002FComplemento-Multiservices\u002Fissues\u002F45",{"title":15497,"url":15498,"state":7192},"Translation updates for Portuguese and English","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002FComplemento-Multiservices\u002Fissues\u002F42",{"screenshots":15500},[],{},{"is_free":6460,"payment_models":15503},[],[6368,7015],[],"en\u002Fpackages\u002Fotrs-modules",[15508,15511],{"name":15509,"system_id":6368,"description":15510},"Multiservices::Core::ServiceSelection","Configures the display and selection of services in the agent interface.",{"name":15512,"system_id":6368,"description":15513},"Multiservices::Frontend::Agent::ModuleRegistration","Settings for the module registration of the Multiservices interface.",{"package_type":6417,"repository_url":15515,"latest_version":15516,"license":6485},"https:\u002F\u002Fgithub.com\u002Fcomplemento","6.0.x \u002F 7.0.x compatible",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"l_DgSOYmV1hhOTAuOMHhI5L5iRpG3a6KWy3t9cE6XFU",{"id":15520,"basic_info":15521,"compatibility":15527,"extension":9,"features":15536,"issues":15545,"media":15546,"meta":15548,"metrics":13,"organization_id":6946,"pricing_and_payment":15549,"related_packages":15551,"reviews":15552,"seo_and_faqs":13,"stem":15553,"sysconfig":15554,"technical_details":15555,"ui_configuration":15557,"uuid":13,"__hash__":15558},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-mxc-mfotranslationhelper.json",{"title":15522,"slug":15523,"summary":15524,"categories":15525,"full_description":15526},"MfoTranslationHelper","otrs-mxc-mfotranslationhelper","A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files.",[1698,3025,5758,3381],"The MfoTranslationHelper is a specialized developer tool for Znuny, OTOBO, and OTRS Community Edition. It assists developers in ensuring the localization of their modules by scanning the source code for translatable strings and comparing them with existing language files. The tool identifies missing entries and enables the automated creation or update of translation files (.po and .pm). This significantly reduces the manual effort involved in internationalizing extensions and prevents missing translations in the user interface.",{"systems":15528,"dependencies":15535},[15529,15531,15533],{"system_id":6368,"supported_versions":15530},[6525,6526,6527,6528,6529,6530],{"system_id":6432,"supported_versions":15532},[6884,6885],{"system_id":6533,"supported_versions":15534},[6525],[],[15537,15540,15543],{"title":15538,"description":15539},"Translation Scanning","Scans module source code (Perl, templates, XML) for missing translation strings.",{"title":15541,"description":15542},"File Generation","Automatically creates or updates .po and .pm translation files based on identified strings.",{"title":9042,"description":15544},"Provides a web-based interface in the admin area for managing translation tasks.",[],{"screenshots":15547},[],{},{"is_free":6460,"payment_models":15550},[],[],[],"en\u002Fpackages\u002Fotrs-mxc-mfotranslationhelper",[],{"package_type":6417,"repository_url":15556,"latest_version":7160,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmaxence-de\u002Fotrs-mxc-MfoTranslationHelper",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"mZb06LXG0u8S9kQAOBtgXxj_7Z0_OorPx-JZo9lTB3U",{"id":15560,"basic_info":15561,"compatibility":15567,"extension":9,"features":15576,"issues":15585,"media":15586,"meta":15588,"metrics":13,"organization_id":13,"pricing_and_payment":15589,"related_packages":15591,"reviews":15592,"seo_and_faqs":13,"stem":15593,"sysconfig":15594,"technical_details":15595,"ui_configuration":15597,"uuid":13,"__hash__":15598},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-otobo-add-default-notification-template-to-calendar-appointment.json",{"title":15562,"slug":15563,"summary":15564,"categories":15565,"full_description":15566},"Add Default Notification Template to Calendar Appointment","otrs-otobo-add-default-notification-template-to-calendar-appointment","Automatically pre-fills a notification template (e.g., 15 minutes before) when creating calendar appointments in OTRS, OTOBO, or Znuny.",[745,3602,332,527,4527,755,6164],"This add-on for OTRS, OTOBO, and Znuny enhances the usability of the calendar module. When an agent creates a new appointment, the system automatically pre-fills a notification template (defaulting to 15 minutes before the event). This prevents important reminders from being omitted due to manual effort or forgetfulness. The package is particularly useful for teams that rely heavily on the integrated calendar for service appointments.",{"systems":15568,"dependencies":15575},[15569,15571,15573],{"system_id":6533,"supported_versions":15570},[6525],{"system_id":6432,"supported_versions":15572},[6884,6885],{"system_id":6368,"supported_versions":15574},[6525,6526,6527,6528,6529,6530],[],[15577,15580,15583],{"title":15578,"description":15579},"Automatic Notification Template","Automatically adds a default notification row when creating a new calendar appointment.",{"title":15581,"description":15582},"Default 15-Minute Reminder","Ensures agents are reminded 15 minutes before an appointment by default without manual selection.",{"title":13131,"description":15584},"Fully compatible with OTRS 6, OTOBO 10, and Znuny 6.x environments.",[],{"screenshots":15587},[],{},{"is_free":6460,"payment_models":15590},[],[],[],"en\u002Fpackages\u002Fotrs-otobo-add-default-notification-template-to-calendar-appointment",[],{"package_type":6417,"repository_url":15596,"license":6485,"latest_version":8135},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-OTOBO-Add-Default-Notification-Template-To-Calendar-Appointment",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"t8OgqxjrIs3QEsGG3VaKGkuODWbMVrLrHyhFkh-iNTI",{"id":15600,"basic_info":15601,"compatibility":15607,"extension":9,"features":15614,"issues":15621,"media":15622,"meta":15624,"metrics":13,"organization_id":13,"pricing_and_payment":15625,"related_packages":15627,"reviews":15628,"seo_and_faqs":13,"stem":15629,"sysconfig":15630,"technical_details":15645,"ui_configuration":15647,"uuid":13,"__hash__":15648},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-sla-progress-bar-and-remark.json",{"title":15602,"slug":15603,"summary":15604,"categories":15605,"full_description":15606},"OTRS SLA Progress Bar and Remark","otrs-sla-progress-bar-and-remark","Displays a visual SLA escalation progress bar and status remarks on the Ticket Zoom screen.",[4956,2014,5621,5826,4272,1668,4877],"This add-on enhances the Ticket Zoom screen in OTRS and Znuny by integrating a progress bar that visualizes the remaining time until SLA escalation. It provides agents with a quick overview of whether a ticket is nearing escalation or if the Service Level Agreements (SLA) have already been breached. Colors and the display of textual remarks are customizable via the System Configuration.",{"systems":15608,"dependencies":15613},[15609,15611],{"system_id":6533,"supported_versions":15610},[6370],{"system_id":6368,"supported_versions":15612},[6370,6371,6372,6373,6374,6574],[],[15615,15618],{"title":15616,"description":15617},"Visual SLA Progress Bar","Displays a colored bar visualizing the progress towards the next SLA escalation.",{"title":15619,"description":15620},"Status Remarks","Adds textual hints like 'Breach' or 'Within Escalation' directly into the ticket view.",[],{"screenshots":15623},[],{},{"is_free":6460,"payment_models":15626},[],[],[],"en\u002Fpackages\u002Fotrs-sla-progress-bar-and-remark",[15631,15634,15637,15641],{"name":15632,"system_id":6368,"description":15633,"default":6612},"Ticket::Frontend::SLAProgressBarAndRemark###ShowProgressBar","Enables or disables the SLA progress bar.",{"name":15635,"system_id":6368,"description":15636,"default":6612},"Ticket::Frontend::SLAProgressBarAndRemark###ShowRemark","Enables or disables the status remarks (e.g., Breach).",{"name":15638,"system_id":6368,"description":15639,"default":15640},"Ticket::Frontend::SLAProgressBarAndRemark###ProgressBarColor","Color of the progress bar within escalation time.","#00FF00",{"name":15642,"system_id":6368,"description":15643,"default":15644},"Ticket::Frontend::SLAProgressBarAndRemark###BreachColor","Color for the 'Breach' status.","#FF0000",{"package_type":6417,"repository_url":15646,"latest_version":8135,"license":8300},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-SLA-Progress-Bar-and-Remark",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"tfrBFPIp6nHRBEqkSGpJfzP2PalTYsw36-rlzf33ZS4",{"id":15650,"basic_info":15651,"compatibility":15655,"extension":9,"features":15664,"issues":15674,"media":15675,"meta":15677,"metrics":13,"organization_id":13,"pricing_and_payment":15678,"related_packages":15680,"reviews":15681,"seo_and_faqs":13,"stem":15682,"sysconfig":15683,"technical_details":15684,"ui_configuration":15687,"uuid":13,"__hash__":15688},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-somconnexio.json",{"title":12683,"slug":12683,"summary":15652,"categories":15653,"full_description":15654},"Python library for integrating OTRS\u002FZnuny with external systems (like Odoo) via REST API.",[4339,4598,3659,1269,2342,2697],"otrs-somconnexio is a Python library that acts as a client for the OTRS\u002FZnuny Generic Interface (REST API). Originally developed by the Coopdevs cooperative to integrate the Odoo ERP system with OTRS for Som Connexió, it provides a clean abstraction layer for working with tickets, articles, and dynamic fields. The library simplifies the automation of workflows where data needs to be synchronized between external Python applications and the ticketing system. It is compatible with all systems supporting the OTRS Generic Interface, including Znuny and OTOBO.",{"systems":15656,"dependencies":15663},[15657,15659,15661],{"system_id":6533,"supported_versions":15658},[7087,6370],{"system_id":6368,"supported_versions":15660},[6370,6574,6376,6377],{"system_id":6432,"supported_versions":15662},[6809,6699],[],[15665,15667,15670,15672],{"title":5510,"description":15666},"Allows creating, searching, and updating tickets via the OTRS\u002FZnuny REST API.",{"title":15668,"description":15669},"Article Synchronization","Supports adding articles (notes, emails) to existing tickets.",{"title":1855,"description":15671},"Full support for reading and setting dynamic fields in OTRS\u002FZnuny.",{"title":6666,"description":15673},"Abstracts the complexity of the OTRS Generic Interface for Python developers.",[],{"screenshots":15676},[],{},{"is_free":6460,"payment_models":15679},[],[14126],[],"en\u002Fpackages\u002Fotrs-somconnexio",[],{"package_type":7284,"repository_url":15685,"latest_version":15686,"license":7245},"https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fotrs-somconnexio","0.2.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ArQkqXW3xI3-n2-FvKvSoMN8aBIAAyh8EJD_XCYhJ3Y",{"id":15690,"basic_info":15691,"compatibility":15696,"extension":9,"features":15705,"issues":15717,"media":15718,"meta":15720,"metrics":13,"organization_id":6404,"pricing_and_payment":15721,"related_packages":15723,"reviews":15724,"seo_and_faqs":13,"stem":15725,"sysconfig":15726,"technical_details":15727,"ui_configuration":15730,"uuid":13,"__hash__":15731},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-sopm.json",{"title":15692,"slug":15692,"summary":15693,"categories":15694,"full_description":15695},"otrs-sopm","A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.",[5076,3798,1718,3936,4697,4756,1728],"otrs-sopm is a specialized Ruby library for developers and administrators of OTRS-based systems like Znuny and OTOBO. It provides a programmatic interface to handle SOPM (Spec OTRS Package Manager) files, which are the XML-based configuration files for add-on packages. The gem allows users to load existing SOPM files, modify metadata (such as version, vendor, or description), manage the list of included files, and generate the final OPM (OTRS Package Manager) string required for package installation. This tool is essential for automating the build process of ITSM extensions.",{"systems":15697,"dependencies":15704},[15698,15700,15702],{"system_id":6368,"supported_versions":15699},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],{"system_id":6432,"supported_versions":15701},[6884,6885,6886],{"system_id":6533,"supported_versions":15703},[6525],[],[15706,15708,15711,15714],{"title":13599,"description":15707},"Load and parse XML-based SOPM files into a Ruby object.",{"title":15709,"description":15710},"OPM Generation","Create valid OPM strings for package distribution and installation.",{"title":15712,"description":15713},"Metadata Management","Programmatically update package version, vendor, license, and descriptions.",{"title":15715,"description":15716},"File List Handling","Manage the list of files and their permissions within the package specification.",[],{"screenshots":15719},[],{},{"is_free":6460,"payment_models":15722},[],[],[],"en\u002Fpackages\u002Fotrs-sopm",[],{"package_type":11274,"repository_url":15728,"latest_version":15729,"license":6684},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fotrs-sopm","0.9.2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"V4nff4bKNpHEi66ZmtY3Y-RAROufrPAJ2kHSu0U4eV8",{"id":15733,"basic_info":15734,"compatibility":15740,"extension":9,"features":15747,"issues":15757,"media":15758,"meta":15760,"metrics":13,"organization_id":13,"pricing_and_payment":15761,"related_packages":15763,"reviews":15764,"seo_and_faqs":13,"stem":15765,"sysconfig":15766,"technical_details":15773,"ui_configuration":15775,"uuid":13,"__hash__":15776},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-system-configuration-history.json",{"title":15735,"slug":15736,"summary":15737,"categories":15738,"full_description":15739},"OTRS System Configuration History","otrs-system-configuration-history","A module for OTRS and Znuny that tracks and displays the history of changes made in the System Configuration (SysConfig).",[5274,479,2520,93],"This extension adds an auditing layer to the OTRS\u002FZnuny System Configuration. It allows administrators to track which settings were changed, by whom, and at what time. The module records the previous value, the new value, and the timestamp of every modification. It provides a dedicated interface within the admin area to browse and search through this history, making it significantly easier to audit changes or troubleshoot issues caused by configuration updates. Note that since Znuny 7 uses a fundamentally new frontend architecture, this module is primarily compatible with the 6.x series.",{"systems":15741,"dependencies":15746},[15742,15744],{"system_id":6533,"supported_versions":15743},[6525],{"system_id":6368,"supported_versions":15745},[6525,6526,6527,6528,6529,6530],[],[15748,15751,15754],{"title":15749,"description":15750},"Change Tracking","Records all changes made to SysConfig settings, including old and new values.",{"title":15752,"description":15753},"User Attribution","Logs which user performed the change and the exact timestamp.",{"title":15755,"description":15756},"Audit Interface","Provides an administrative interface to browse and filter the configuration history.",[],{"screenshots":15759},[],{},{"is_free":6460,"payment_models":15762},[],[15197],[],"en\u002Fpackages\u002Fotrs-system-configuration-history",[15767,15770],{"name":15768,"system_id":6368,"description":15769},"AdminSystemConfigurationHistory###Permission","Defines the permission group required to access the SysConfig history.",{"name":15771,"system_id":6368,"description":15772},"Frontend::Module###AdminSystemConfigurationHistory","Frontend module registration for the SysConfig history.",{"package_type":6417,"repository_url":15774,"latest_version":6745,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-System-Configuration-History",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ipIJl4zGufNe5pYYJabIWwkOppn6iMr81flI0l5wZVA",{"id":15778,"basic_info":15779,"compatibility":15785,"extension":9,"features":15794,"issues":15801,"media":15802,"meta":15804,"metrics":13,"organization_id":15805,"pricing_and_payment":15806,"related_packages":15808,"reviews":15809,"seo_and_faqs":13,"stem":15810,"sysconfig":15811,"technical_details":15812,"ui_configuration":15814,"uuid":13,"__hash__":15815},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-telegram.json",{"title":15780,"slug":15781,"summary":15782,"categories":15783,"full_description":15784},"otrs (npm)","otrs-telegram","Node.js API client for OTRS, commonly used for Telegram bot integrations.",[274,3554,5332,2686,2697],"The 'otrs' npm package (often referenced in the context of Telegram bots as 'otrs-telegram') is a Node.js API client for OTRS. It allows developers to create, search, and update tickets via OTRS web services (Generic Interface). This package frequently serves as the foundation for building Telegram bridges or notification bots that forward OTRS events to messaging platforms. It is compatible with OTRS Community Edition, Znuny, and OTOBO, provided the corresponding web services are configured.",{"systems":15786,"dependencies":15793},[15787,15789,15791],{"system_id":6533,"supported_versions":15788},[7301,7260],{"system_id":6368,"supported_versions":15790},[7260,7261],{"system_id":6432,"supported_versions":15792},[6434,6435],[],[15795,15798],{"title":15796,"description":15797},"Node.js API Client","Enables interaction with OTRS via Node.js to manage tickets or retrieve information.",{"title":15799,"description":15800},"Flexible Integration","Supports integration into custom Telegram bots or other Node.js-based applications.",[],{"screenshots":15803},[],{},"oeduardoal",{"is_free":6460,"payment_models":15807},[],[],[],"en\u002Fpackages\u002Fotrs-telegram",[],{"package_type":8026,"repository_url":15813,"license":6684},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fotrs",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"E5uNRZSm6LVX6jDGBaI_DT5Hc8Xk1bLjzt479A-7xJA",{"id":15817,"basic_info":15818,"compatibility":15824,"extension":9,"features":15833,"issues":15842,"media":15843,"meta":15845,"metrics":13,"organization_id":15846,"pricing_and_payment":15847,"related_packages":15849,"reviews":15850,"seo_and_faqs":13,"stem":15851,"sysconfig":15852,"technical_details":15853,"ui_configuration":15855,"uuid":13,"__hash__":15856},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-telegram-bot.json",{"title":15819,"slug":15820,"summary":15821,"categories":15822,"full_description":15823},"OTRS Telegram Bot","otrs-telegram-bot","A Node.js-based Telegram bot for OTRS\u002FZnuny integration, enabling ticket notifications and interaction via Telegram.",[5332,627,3554,2686,3602,4598,2697,1111],"This tool acts as a bridge between OTRS\u002FZnuny and Telegram. It utilizes the OTRS Generic Interface (REST) to send notifications about new tickets or status changes directly to Telegram users or groups. Users can also query ticket information via chat commands. The application is designed as a standalone Node.js service and can be run either directly or as a Docker container. Configuration is handled via environment variables for the bot token and OTRS API endpoints.",{"systems":15825,"dependencies":15832},[15826,15828,15830],{"system_id":6533,"supported_versions":15827},[6878,6525],{"system_id":6368,"supported_versions":15829},[6525,6526,6527,6528,6529,6530],{"system_id":6432,"supported_versions":15831},[6884,6885],[],[15834,15837,15839],{"title":15835,"description":15836},"Ticket Notifications","Receive real-time alerts on Telegram for new tickets or status updates.",{"title":14518,"description":15838},"Query ticket details and interact with the system via Telegram chat commands.",{"title":15840,"description":15841},"Docker Support","Easy deployment as a container using the provided Dockerfile.",[],{"screenshots":15844},[],{},"samirfor",{"is_free":6460,"payment_models":15848},[],[],[],"en\u002Fpackages\u002Fotrs-telegram-bot",[],{"package_type":6450,"repository_url":15854,"latest_version":6683,"license":6684},"https:\u002F\u002Fgithub.com\u002Fsamirfor\u002Fotrs-telegram-bot",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"WZTy1G7ruZc3OUjXQG1OfThwlmyQKNn35zHHzOJuiNk",{"id":15858,"basic_info":15859,"compatibility":15865,"extension":9,"features":15871,"issues":15881,"media":15882,"meta":15884,"metrics":13,"organization_id":15209,"pricing_and_payment":15885,"related_packages":15887,"reviews":15888,"seo_and_faqs":13,"stem":15889,"sysconfig":15890,"technical_details":15900,"ui_configuration":15902,"uuid":13,"__hash__":15903},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-ticket-auto-allocation.json",{"title":15860,"slug":15861,"summary":15862,"categories":15863,"full_description":15864},"OTRS Ticket Auto Allocation","otrs-ticket-auto-allocation","Automatically assigns incoming tickets to agents based on group membership and queue.",[421,6153,143,527,5511],"This module provides an event-based mechanism for OTRS and Znuny to automatically assign new tickets (e.g., from email) to available agents. It triggers on the 'TicketCreate' event and identifies potential owners by checking membership in specific groups. This automation ensures that tickets are immediately owned by a responsible agent, reducing response times and manual dispatching effort. Configuration is handled via SysConfig, where relevant groups and queues are defined.",{"systems":15866,"dependencies":15870},[15867,15868],{"system_id":6533},{"system_id":6368,"supported_versions":15869},[6370,6574,6376],[],[15872,15875,15878],{"title":15873,"description":15874},"Automatic Assignment","Automatically assigns a ticket owner as soon as a ticket is created (e.g., via email).",{"title":15876,"description":15877},"Group-based Filtering","Only considers agents who are members of specific configured groups for assignment.",{"title":15879,"description":15880},"Queue-specific Activation","The automation can be restricted to specific queues.",[],{"screenshots":15883},[],{},{"is_free":6460,"payment_models":15886},[],[],[],"en\u002Fpackages\u002Fotrs-ticket-auto-allocation",[15891,15894,15897],{"name":15892,"system_id":6368,"description":15893},"TicketAutoAllocation::Groups","Defines the groups whose members are eligible for automatic assignment.",{"name":15895,"system_id":6368,"description":15896},"TicketAutoAllocation::Queue","Defines the queues where automatic assignment should be active.",{"name":15898,"system_id":6368,"description":15899},"Ticket::EventModulePost###999-TicketAutoAllocation","Registers the event module for ticket creation.",{"package_type":6450,"repository_url":15901},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Auto-Allocation",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"GGpnFeb9g9NU75297mrSavBsoKa5gjD-BdJCt3FCLrM",{"id":15905,"basic_info":15906,"compatibility":15912,"extension":9,"features":15919,"issues":15927,"media":15928,"meta":15930,"metrics":13,"organization_id":13,"pricing_and_payment":15931,"related_packages":15933,"reviews":15934,"seo_and_faqs":13,"stem":15935,"sysconfig":15936,"technical_details":15943,"ui_configuration":15945,"uuid":13,"__hash__":15946},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-ticket-config-item-details.json",{"title":15907,"slug":15908,"summary":15909,"categories":15910,"full_description":15911},"OTRS Ticket Config Item Details","otrs-ticket-config-item-details","An event module for OTRS and Znuny that retrieves attributes from a Configuration Item and populates them into ticket dynamic fields.",[1021,1856,527,2767,6164],"This module allows administrators to automatically synchronize data from the CMDB to ticket dynamic fields. When a Configuration Item (CI) is selected in a specific dynamic field, the module triggers an event to fetch defined attributes of that CI and store them in other dynamic fields of the ticket. This is particularly useful for reporting, routing, or providing agents with immediate context without manual data entry. It is compatible with OTRS 6.0.x and Znuny 6.x.",{"systems":15913,"dependencies":15918},[15914,15916],{"system_id":6533,"supported_versions":15915},[6370],{"system_id":6368,"supported_versions":15917},[7260],[],[15920,15922,15925],{"title":12450,"description":15921},"Map CI attributes (like Name, Version, etc.) to Ticket Dynamic Fields.",{"title":15923,"description":15924},"Event Trigger","Automatically updates when a ticket is created or a specific dynamic field is changed.",{"title":1040,"description":15926},"Enhances the link between tickets and the Configuration Management Database.",[],{"screenshots":15929},[],{},{"is_free":6460,"payment_models":15932},[],[],[],"en\u002Fpackages\u002Fotrs-ticket-config-item-details",[15937,15940],{"name":15938,"system_id":6368,"description":15939},"TicketConfigItemDetails###Mapping","Mapping between CI attributes and Dynamic Fields.",{"name":15941,"system_id":6368,"description":15942},"TicketConfigItemDetails###Event","Events that trigger the module.",{"package_type":6417,"repository_url":15944,"license":6485,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Config-Item-Details",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ML8Nx25ijNwOkeMZDvCi88JudXeBmgexxRoreZUMMEY",{"id":15948,"basic_info":15949,"compatibility":15955,"extension":9,"features":15962,"issues":15974,"media":15975,"meta":15977,"metrics":13,"organization_id":13,"pricing_and_payment":15978,"related_packages":15980,"reviews":15981,"seo_and_faqs":13,"stem":15982,"sysconfig":15983,"technical_details":15996,"ui_configuration":15998,"uuid":13,"__hash__":15999},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-ticket-notification-to-ms-teams-channel.json",{"title":15950,"slug":15951,"summary":15952,"categories":15953,"full_description":15954},"OTRS Ticket Notification to MS Teams Channel","otrs-ticket-notification-to-ms-teams-channel","An OTRS\u002FZnuny event module that enables sending ticket notifications to Microsoft Teams channels via webhooks.",[3312,3602,6115,2686,2697,1111],"This module provides a seamless integration between OTRS\u002FZnuny and Microsoft Teams. It leverages Teams' \"Incoming Webhook\" functionality to send real-time updates about ticket activities. Administrators can define which events (e.g., TicketCreate, TicketQueueUpdate) should trigger a notification. Configuration is handled flexibly via the System Configuration (SysConfig), allowing for proxy settings and specific webhook URLs for different queues. This enhances support team response times by providing immediate visibility within the communication channels they already use.",{"systems":15956,"dependencies":15961},[15957,15959],{"system_id":6533,"supported_versions":15958},[6525],{"system_id":6368,"supported_versions":15960},[6525,6526,6527,6528,6529,6530],[],[15963,15965,15968,15971],{"title":15342,"description":15964},"Enables sending ticket notifications directly to Microsoft Teams channels.",{"title":15966,"description":15967},"Event-based Notifications","Automatically triggers on ticket events such as creation, state updates, or owner changes.",{"title":15969,"description":15970},"Queue-specific Webhooks","Supports configuring different webhooks per queue for targeted notifications.",{"title":15972,"description":15973},"Proxy Support","Includes support for proxy servers in restricted network environments.",[],{"screenshots":15976},[],{},{"is_free":6460,"payment_models":15979},[],[],[],"en\u002Fpackages\u002Fotrs-ticket-notification-to-ms-teams-channel",[15984,15987,15990,15993],{"name":15985,"system_id":6368,"description":15986},"MSTeams::WebhookURL","The primary URL for the Microsoft Teams Incoming Webhook.",{"name":15988,"system_id":6368,"description":15989},"MSTeams::Proxy","Optional proxy server for the webhook requests.",{"name":15991,"system_id":6368,"description":15992},"Ticket::EventModulePost###99-MSTeams","Registration of the MSTeams event module in the system.",{"name":15994,"system_id":6368,"description":15995},"TicketMSTeams::Queue","Mapping of queues to specific MS Teams webhook URLs.",{"package_type":6450,"repository_url":15997,"latest_version":6745,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Notification-To-MS-Teams-Channel",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"74BBIdjQRHb0LTkWCL3iiqwUMIKfIrSDX3meVyVfwUc",{"id":16001,"basic_info":16002,"compatibility":16008,"extension":9,"features":16015,"issues":16024,"media":16025,"meta":16027,"metrics":13,"organization_id":15209,"pricing_and_payment":16028,"related_packages":16030,"reviews":16031,"seo_and_faqs":13,"stem":16032,"sysconfig":16033,"technical_details":16034,"ui_configuration":16036,"uuid":13,"__hash__":16037},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-ticket-notification-to-telegram-group.json",{"title":16003,"slug":16004,"summary":16005,"categories":16006,"full_description":16007},"OTRS Ticket Notification to Telegram Group","otrs-ticket-notification-to-telegram-group","Send OTRS ticket notifications to specific Telegram groups based on the ticket's queue.",[5332,3582,854,4026,2697,1111],"This project provides a Perl script and instructions for integrating OTRS with Telegram. It enables the system to send automated notifications to specific Telegram groups based on the queue where a ticket event occurs. The integration uses OTRS Notification Events to trigger an external script that forwards data via the Telegram Bot API to the messenger. It is compatible with OTRS 5, OTRS 6, and Znuny.",{"systems":16009,"dependencies":16014},[16010,16012],{"system_id":6533,"supported_versions":16011},[7301,7260],{"system_id":6368,"supported_versions":16013},[7260],[],[16016,16018,16021],{"title":12132,"description":16017},"Allows mapping different OTRS queues to different Telegram group IDs.",{"title":16019,"description":16020},"Event-driven Notifications","Notifications are automatically triggered by OTRS events such as ticket creation or follow-ups.",{"title":16022,"description":16023},"Customizable Message Content","The Perl script can be customized to display specific ticket information (ID, Title, Queue, Customer) in the Telegram message.",[],{"screenshots":16026},[],{},{"is_free":6460,"payment_models":16029},[],[],[],"en\u002Fpackages\u002Fotrs-ticket-notification-to-telegram-group",[],{"package_type":6450,"repository_url":16035},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Notification-To-Telegram-Group",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"X22UJX90n5GTzR_uFI8vrO2HZZJJ_x3AC9BYSM3spIE",{"id":16039,"basic_info":16040,"compatibility":16046,"extension":9,"features":16053,"issues":16066,"media":16067,"meta":16069,"metrics":13,"organization_id":13,"pricing_and_payment":16070,"related_packages":16072,"reviews":16073,"seo_and_faqs":13,"stem":16074,"sysconfig":16075,"technical_details":16087,"ui_configuration":16089,"uuid":13,"__hash__":16090},"packagesEn\u002Fen\u002Fpackages\u002Fotrs-znuny-quick-note.json",{"title":16041,"slug":16042,"summary":16043,"categories":16044,"full_description":16045},"Quick Note Widget","otrs-znuny-quick-note","Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.",[5541,6135,153,5826,2656,6164,1668],"The Quick Note Widget is an extension for Znuny and OTRS Community Edition designed to speed up daily ticket handling. Instead of opening the standard \"Add Note\" dialog in a new window or tab, this widget provides a simple input field directly within the ticket detail view (Ticket Zoom). Agents can enter and save note text without losing their current context. This is particularly useful for short internal remarks, quick status updates, or documenting phone calls during ticket processing. The widget integrates seamlessly into the existing interface and can be customized via SysConfig to meet the organization's needs.",{"systems":16047,"dependencies":16052},[16048,16050],{"system_id":6368,"supported_versions":16049},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":16051},[6370],[],[16054,16057,16060,16063],{"title":16055,"description":16056},"Inline Note Entry","Allows adding notes directly within the Ticket Zoom sidebar or main view without opening a new window.",{"title":16058,"description":16059},"Workflow Efficiency","Reduces clicks and page reloads by avoiding separate dialog windows for simple notes.",{"title":16061,"description":16062},"Configurable Defaults","Default note types (e.g., internal\u002Fexternal) and subjects can be defined via SysConfig.",{"title":16064,"description":16065},"Permission Control","Access to the widget can be restricted based on agent groups or roles.",[],{"screenshots":16068},[],{},{"is_free":6460,"payment_models":16071},[],[],[],"en\u002Fpackages\u002Fotrs-znuny-quick-note",[16076,16079,16083],{"name":16077,"system_id":6368,"description":16078,"default":6612},"Ticket::Frontend::AgentTicketZoom###Widgets###QuickNote","Enables or disables the Quick Note widget in the ticket zoom view.",{"name":16080,"system_id":6368,"description":16081,"default":16082},"QuickNote::DefaultNoteType","Defines the default note type for the Quick Note widget.","note-internal",{"name":16084,"system_id":6368,"description":16085,"default":16086},"QuickNote::DefaultSubject","Defines the default subject for notes created via the widget.","Quick Note",{"package_type":6417,"repository_url":16088,"latest_version":6745,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Znuny-Quick-Note",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"AxapVRdvxGIf5W20RMi5j0KezAuOLgtJdLQGLNyZAQc",{"id":16092,"basic_info":16093,"compatibility":16099,"extension":9,"features":16112,"issues":16122,"media":16123,"meta":16125,"metrics":13,"organization_id":16126,"pricing_and_payment":16127,"related_packages":16129,"reviews":16130,"seo_and_faqs":13,"stem":16131,"sysconfig":16132,"technical_details":16133,"ui_configuration":16136,"uuid":13,"__hash__":16137},"packagesEn\u002Fen\u002Fpackages\u002Fotrsclient-lib.json",{"title":16094,"slug":16095,"summary":16096,"categories":16097,"full_description":16098},"@otrs\u002Fclient-lib","otrsclient-lib","Official JavaScript\u002FTypeScript library for interacting with OTRS-based systems via the Generic Interface.",[2807,5797,4598,2342,2686,2697],"@otrs\u002Fclient-lib is the official JavaScript\u002FTypeScript library provided by OTRS AG for interacting with the OTRS backend. Primarily developed for the new \"External Interface\" (customer portal) starting with OTRS 7, it remains compatible with open-source forks like Znuny and OTOBO due to the standardized Generic Interface (REST). The library abstracts the complexity of API calls and provides developers with a structured way to build custom frontends or integrations.",{"systems":16100,"dependencies":16111},[16101,16103,16105,16107],{"system_id":6368,"supported_versions":16102},[6370,6574,7261],{"system_id":6432,"supported_versions":16104},[6434,6435],{"system_id":6533,"supported_versions":16106},[6370],{"system_id":7947,"supported_versions":16108},[16109,16110],"2023.x","2024.x",[],[16113,16116,16119],{"title":16114,"description":16115},"REST API Client","Facilitates easy communication with the OTRS Generic Interface via REST web services.",{"title":16117,"description":16118},"TypeScript Support","Provides full type definitions for OTRS objects and API responses for safer development.",{"title":16120,"description":16121},"Authentication & Sessions","Integrated session management and support for token-based authentication.",[],{"screenshots":16124},[],{},"jakemorrisotrs",{"is_free":6460,"payment_models":16128},[],[],[],"en\u002Fpackages\u002Fotrsclient-lib",[],{"package_type":8026,"repository_url":16134,"license":16135},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002F@otrs\u002Fclient-lib","proprietary",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"xGi1kob_ju9lFypZbmVra965lHHHOhNOT0EAiKTlyn8",{"id":16139,"basic_info":16140,"compatibility":16146,"extension":9,"features":16153,"issues":16163,"media":16173,"meta":16175,"metrics":13,"organization_id":6404,"pricing_and_payment":16176,"related_packages":16178,"reviews":16179,"seo_and_faqs":13,"stem":16180,"sysconfig":16181,"technical_details":16192,"ui_configuration":16194,"uuid":13,"__hash__":16195},"packagesEn\u002Fen\u002Fpackages\u002Fotrsclonedb.json",{"title":16141,"slug":16142,"summary":16143,"categories":16144,"full_description":16145},"OTRSCloneDB","otrsclonedb","Tool to clone or migrate an OTRS\u002FZnuny database to a different RDBMS (e.g., MySQL to PostgreSQL).",[3331,1597,3477,4143,3827,3409,971,93],"OTRSCloneDB is an essential administrative tool for OTRS and Znuny environments. It enables the migration of the entire database from one database management system (RDBMS) to another, such as moving from MySQL to PostgreSQL. The package handles the schema creation on the target system and transfers all data while maintaining integrity, including attachments and history data. The process is securely managed via the command line using the 'Maint::Database::Clone' command.",{"systems":16147,"dependencies":16152},[16148,16150],{"system_id":6368,"supported_versions":16149},[6525,6526,6527,6528,6529,6530,6531],{"system_id":6533,"supported_versions":16151},[6525],[],[16154,16157,16160],{"title":16155,"description":16156},"Cross-Platform Migration","Enables migration between different database backends such as MySQL, PostgreSQL, Oracle, and MSSQL.",{"title":16158,"description":16159},"Schema Automation","Automatically creates the required table structures in the target database based on the source schema.",{"title":16161,"description":16162},"Console Integration","Provides a command-line interface via the OTRS\u002FZnuny console for reliable execution of large data volumes.",[16164],{"source":6828,"source_url":16165,"items":16166},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB\u002Fissues",[16167,16170],{"title":16168,"url":16169,"state":7192,"number":12602},"Support for Znuny 7","https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB\u002Fissues\u002F14",{"title":16171,"url":16172,"state":7192,"number":8226},"Error with PostgreSQL target","https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB\u002Fissues\u002F12",{"screenshots":16174},[],{},{"is_free":6460,"payment_models":16177},[],[],[],"en\u002Fpackages\u002Fotrsclonedb",[16182,16186,16189],{"name":16183,"system_id":6368,"description":16184,"default":16185},"OTRSCloneDB::TargetDatabaseHost","Hostname or IP address of the target database.","127.0.0.1",{"name":16187,"system_id":6368,"description":16188,"default":3477},"OTRSCloneDB::TargetDatabaseType","Type of the target database (e.g., mysql, postgresql, oracle, mssql).",{"name":16190,"system_id":6368,"description":16191,"default":14122},"OTRSCloneDB::TargetDatabaseName","Name of the target database.",{"package_type":6417,"repository_url":16193,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSCloneDB",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"3cX4bCAkrl3eMK0PtBfIBv4w0go0JQyxU1MPd7flFAA",{"id":16197,"basic_info":16198,"compatibility":16204,"extension":9,"features":16215,"issues":16222,"media":16223,"meta":16225,"metrics":13,"organization_id":1131,"pricing_and_payment":16226,"related_packages":16228,"reviews":16229,"seo_and_faqs":13,"stem":16230,"sysconfig":16231,"technical_details":16235,"ui_configuration":16237,"uuid":13,"__hash__":16238},"packagesEn\u002Fen\u002Fpackages\u002Fotrscloseafterfaq.json",{"title":16199,"slug":16200,"summary":16201,"categories":16202,"full_description":16203},"CloseAfterFaq","otrscloseafterfaq","Forces agents to link a FAQ article before a ticket can be closed.",[2142,1141,2876,5611,2886,6164],"The CloseAfterFaq extension for OTRS-based systems (such as Znuny or Ligero) ensures that agents actively use the knowledge base. The module registers an event handler that checks during state changes whether the ticket is linked to at least one FAQ article. If not, the process is aborted and the agent receives an error message. This is particularly useful in environments where documenting solutions in the FAQ is mandatory.",{"systems":16205,"dependencies":16214},[16206,16208,16210],{"system_id":6368,"supported_versions":16207},[6370,6574,6376],{"system_id":6533,"supported_versions":16209},[6370],{"system_id":6999,"supported_versions":16211},[16212,16213],"1.0.x","2.0.x",[],[16216,16219],{"title":16217,"description":16218},"Force FAQ Linking","Prevents a ticket from being closed if no FAQ article is linked. This encourages the use and maintenance of the knowledge base.",{"title":16220,"description":16221},"Configurable State Transitions","Allows defining specific ticket states (e.g., 'closed successful') for which the FAQ check should apply.",[],{"screenshots":16224},[],{},{"is_free":6460,"payment_models":16227},[],[],[],"en\u002Fpackages\u002Fotrscloseafterfaq",[16232],{"name":16233,"system_id":6368,"description":16234,"default":6612},"Ticket::EventModulePost###999-CloseAfterFaq","Enables or disables the CloseAfterFaq event module.",{"package_type":6417,"repository_url":16236,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.CloseAfterFaq",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"O8Y8GwmQP5pCapH0eCPB-5VKmD78cScA6lMqaCIztb0",{"id":16240,"basic_info":16241,"compatibility":16247,"extension":9,"features":16252,"issues":16259,"media":16260,"meta":16262,"metrics":13,"organization_id":13,"pricing_and_payment":16263,"related_packages":16265,"reviews":16266,"seo_and_faqs":13,"stem":16267,"sysconfig":16268,"technical_details":16269,"ui_configuration":16271,"uuid":13,"__hash__":16272},"packagesEn\u002Fen\u002Fpackages\u002Fotrsclosedtickets.json",{"title":16242,"slug":16243,"summary":16244,"categories":16245,"full_description":16246},"OTRSClosedTickets","otrsclosedtickets","Adds a dedicated menu item and view in the agent interface to display only closed tickets.",[133,5511,981,2767,5936],"OTRSClosedTickets is a lightweight extension for OTRS Community Edition that addresses a common usability gap: the lack of a direct view for closed tickets in the standard navigation. By adding a dedicated 'Closed Tickets' entry to the Ticket menu, agents can quickly review resolved cases without needing to use the complex Search interface. The view automatically filters for tickets in 'closed successful' or 'closed unsuccessful' states.",{"systems":16248,"dependencies":16251},[16249],{"system_id":6533,"supported_versions":16250},[9250,6877,6878],[],[16253,16256],{"title":16254,"description":16255},"Menu Integration","Adds a 'Closed Tickets' link to the main Ticket menu for instant access.",{"title":16257,"description":16258},"Automatic Filtering","Pre-filters the ticket list to show only 'closed successful' and 'closed unsuccessful' states.",[],{"screenshots":16261},[],{},{"is_free":6460,"payment_models":16264},[],[],[],"en\u002Fpackages\u002Fotrsclosedtickets",[],{"package_type":6417,"repository_url":16270,"latest_version":6683,"license":6485},"https:\u002F\u002Fgithub.com\u002Flleszczynski\u002FOTRSClosedTickets",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"PERh60G23Z9zZgVHv7Tu1QuzR2hT1G2W39rQT4mztPo",{"id":16274,"basic_info":16275,"compatibility":16281,"extension":9,"features":16288,"issues":16295,"media":16296,"meta":16298,"metrics":13,"organization_id":16299,"pricing_and_payment":16300,"related_packages":16302,"reviews":16303,"seo_and_faqs":13,"stem":16304,"sysconfig":16305,"technical_details":16306,"ui_configuration":16308,"uuid":13,"__hash__":16309},"packagesEn\u002Fen\u002Fpackages\u002Fotrscmdbexport.json",{"title":16276,"slug":16277,"summary":16278,"categories":16279,"full_description":16280},"CMDBExport","otrscmdbexport","An OPM module for OTRS Community Edition and Znuny that adds a CSV export button to the CMDB overview.",[1021,1347,412,1220,2707,4548],"CMDBExport is an extension for OTRS Community Edition and Znuny designed to simplify the handling of Configuration Items (CIs). By default, exporting CMDB data in OTRS\u002FZnuny requires configuring complex Import\u002FExport templates. This module adds a simple 'Export' button directly to the CMDB overview, allowing agents to immediately download the displayed data in CSV format. This is particularly useful for quick inventories, reporting, or data processing in spreadsheet applications.",{"systems":16282,"dependencies":16287},[16283,16285],{"system_id":6533,"supported_versions":16284},[6525],{"system_id":6368,"supported_versions":16286},[6525,6526,6527,6528,6529,6530],[],[16289,16292],{"title":16290,"description":16291},"CSV Export Button","Adds a button to the CMDB overview to export the current list of Configuration Items directly as a CSV file.",{"title":16293,"description":16294},"Quick Data Access","Enables quick data export without using the standard OTRS\u002FZnuny Import\u002FExport module.",[],{"screenshots":16297},[],{},"76bay",{"is_free":6460,"payment_models":16301},[],[10282],[],"en\u002Fpackages\u002Fotrscmdbexport",[],{"package_type":6417,"repository_url":16307,"latest_version":9188,"license":6485},"https:\u002F\u002Fgithub.com\u002F76bay\u002FOTRS_CMDB_export",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"T_yUip9Nrso7D-_mSQXyCDhdFQJL-yBYazV9kO0-XHU",{"id":16311,"basic_info":16312,"compatibility":16318,"extension":9,"features":16327,"issues":16339,"media":16351,"meta":16353,"metrics":13,"organization_id":13,"pricing_and_payment":16354,"related_packages":16356,"reviews":16357,"seo_and_faqs":13,"stem":16358,"sysconfig":16359,"technical_details":16360,"ui_configuration":16363,"uuid":13,"__hash__":16364},"packagesEn\u002Fen\u002Fpackages\u002Fotrscodepolicy.json",{"title":16313,"slug":16314,"summary":16315,"categories":16316,"full_description":16317},"OTRSCodePolicy","otrscodepolicy","Static code analysis tool for OTRS, Znuny, and OTOBO to enforce coding standards.",[1718,1061,2985,4026,5185,1708],"OTRSCodePolicy is an essential tool for developers in the OTRS ecosystem (including Znuny and OTOBO). It is a command-line tool that performs static code analysis to ensure that extensions and customizations comply with official coding guidelines. The tool integrates Perl::Critic with an extensive set of custom rules specifically tailored to the architecture of these ticket systems. It not only checks Perl code but also validates package metadata (SOPM), XML configurations, JavaScript, and SQL statements for potential errors and security risks.",{"systems":16319,"dependencies":16326},[16320,16322,16324],{"system_id":6368,"supported_versions":16321},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":16323},[6884,6885,6886],{"system_id":6533,"supported_versions":16325},[6525],[],[16328,16331,16333,16336],{"title":16329,"description":16330},"Perl Code Analysis","Analyzes Perl files using Perl::Critic and specific guidelines for OTRS\u002FZnuny\u002FOTOBO.",{"title":13558,"description":16332},"Validates SOPM package description files for structure and completeness.",{"title":16334,"description":16335},"XML\u002FSysConfig Check","Checks XML configuration files (SysConfig) for syntax and best practices.",{"title":16337,"description":16338},"API Compliance","Identifies the use of deprecated API functions and forbidden Perl commands.",[16340],{"source":6828,"source_url":16341,"items":16342},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy\u002Fissues",[16343,16347],{"title":16344,"url":16345,"state":6833,"number":16346},"Add support for Znuny 7.1 specific API checks","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy\u002Fissues\u002F104",104,{"title":16348,"url":16349,"state":7192,"number":16350},"Fix Perl::Critic dependency issues in newer environments","https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy\u002Fissues\u002F102",102,{"screenshots":16352},[],{},{"is_free":6460,"payment_models":16355},[],[],[],"en\u002Fpackages\u002Fotrscodepolicy",[],{"package_type":6450,"repository_url":16361,"latest_version":16362,"license":7245},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy","1.0.35",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"qlc1_bn4wj3iZwY2MVUYTEvCC0oHZvfKV4gItXAGB9E",{"id":16366,"basic_info":16367,"compatibility":16373,"extension":9,"features":16382,"issues":16388,"media":16398,"meta":16400,"metrics":13,"organization_id":13,"pricing_and_payment":16401,"related_packages":16403,"reviews":16404,"seo_and_faqs":13,"stem":16405,"sysconfig":16406,"technical_details":16407,"ui_configuration":16409,"uuid":13,"__hash__":16410},"packagesEn\u002Fen\u002Fpackages\u002Fotrsconnector.json",{"title":16368,"slug":16369,"summary":16370,"categories":16371,"full_description":16372},"otrs_connector","otrsconnector","A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).",[4697,284,4588,1021,5511,2697],"otrs_connector is a Ruby library that serves as a wrapper for the OTRS Generic Interface (REST API). It enables developers to automate ticket workflows and manage Configuration Items (CIs) within the CMDB. Since the library is based on the standard OTRS REST interface, it remains compatible with modern forks like Znuny and OTOBO that have maintained this API structure. The gem provides an object-oriented interface for common operations such as searching for tickets or retrieving CI attributes.",{"systems":16374,"dependencies":16381},[16375,16377,16379],{"system_id":6533,"supported_versions":16376},[10037,6877,6878,6525],{"system_id":6368,"supported_versions":16378},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":16380},[6884,6885],[],[16383,16384,16386],{"title":5510,"description":12301},{"title":1040,"description":16385},"Provides access to Configuration Items (CIs) within the OTRS CMDB.",{"title":6666,"description":16387},"A native Ruby wrapper that abstracts the complexity of direct REST calls.",[16389],{"source":6828,"source_url":16390,"items":16391},"https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector\u002Fissues",[16392,16395],{"title":16393,"url":16394,"state":6833,"number":6165},"ConfigItem search","https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector\u002Fissues\u002F1",{"title":16396,"url":16397,"state":6833,"number":4868},"Ticket search","https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector\u002Fissues\u002F2",{"screenshots":16399},[],{},{"is_free":6460,"payment_models":16402},[],[],[],"en\u002Fpackages\u002Fotrsconnector",[],{"package_type":11274,"repository_url":16408,"latest_version":6745,"license":6684},"https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"futspm92s_Bao4Tms-xwrVozs5pH4flNj-CcgUg5cw0",{"id":16412,"basic_info":16413,"compatibility":16419,"extension":9,"features":16428,"issues":16438,"media":16439,"meta":16441,"metrics":13,"organization_id":1131,"pricing_and_payment":16442,"related_packages":16444,"reviews":16445,"seo_and_faqs":13,"stem":16446,"sysconfig":16447,"technical_details":16448,"ui_configuration":16450,"uuid":13,"__hash__":16451},"packagesEn\u002Fen\u002Fpackages\u002Fotrsdatabasebenchmarksimple.json",{"title":16414,"slug":16415,"summary":16416,"categories":16417,"full_description":16418},"DatabaseBenchmarkSimple","otrsdatabasebenchmarksimple","A diagnostic tool that performs simple database benchmarks to evaluate system performance.",[1597,587,4016,1748,73,93],"DatabaseBenchmarkSimple is a diagnostic tool for Znuny, OTRS Community Edition, and LigeroSmart. It allows administrators to test database performance directly from the web interface. The module performs a series of standard operations (Insert, Update, Select, and Delete of records) and measures the time taken. This is particularly helpful for troubleshooting performance issues or after database migrations and tuning measures. It is based on the benchmark functionality that was formerly part of the official OTRS Support module.",{"systems":16420,"dependencies":16427},[16421,16423,16425],{"system_id":6533,"supported_versions":16422},[6370],{"system_id":6368,"supported_versions":16424},[6370,6371,6372,6373,6374,6574],{"system_id":6999,"supported_versions":16426},[6370],[],[16429,16432,16435],{"title":16430,"description":16431},"Performance Measurement","Executes standardized database operations (Insert, Update, Select, Delete) to measure the speed of the database connection.",{"title":16433,"description":16434},"Web Interface","Provides a simple web interface in the administration area to perform and display benchmark results.",{"title":16436,"description":16437},"Proven Logic","Based on the proven benchmark code from the original OTRS Support module.",[],{"screenshots":16440},[],{},{"is_free":6460,"payment_models":16443},[],[],[],"en\u002Fpackages\u002Fotrsdatabasebenchmarksimple",[],{"package_type":6417,"repository_url":16449,"latest_version":8135,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.DatabaseBenchmarkSimple",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"k0AJZloGOp2LihKURpd3_FavVooPPHWc4A1nVaebaEY",{"id":16453,"basic_info":16454,"compatibility":16460,"extension":9,"features":16470,"issues":16477,"media":16478,"meta":16480,"metrics":13,"organization_id":1131,"pricing_and_payment":16481,"related_packages":16483,"reviews":16484,"seo_and_faqs":13,"stem":16485,"sysconfig":16486,"technical_details":16493,"ui_configuration":16495,"uuid":13,"__hash__":16496},"packagesEn\u002Fen\u002Fpackages\u002Fotrsdynamicfieldcustomeruser.json",{"title":16455,"slug":16456,"summary":16457,"categories":16458,"full_description":16459},"otrs.DynamicFieldCustomerUser","otrsdynamicfieldcustomeruser","Adds a dynamic field type to select and store a customer user in tickets.",[1846,1487,1131,5511,5946],"This extension adds a new dynamic field type 'CustomerUser' to the system. It allows agents to select a customer user from the existing customer database within ticket screens. This is particularly useful for linking secondary contacts, supervisors, or specific stakeholders to a ticket without changing the primary customer user. The field stores the login of the selected user and can be integrated into various views such as Ticket Zoom or Creation screens.",{"systems":16461,"dependencies":16469},[16462,16464,16466],{"system_id":6533,"supported_versions":16463},[7301,7260],{"system_id":6368,"supported_versions":16465},[7260,7261],{"system_id":6999,"supported_versions":16467},[16468],"x.x",[],[16471,16474],{"title":16472,"description":16473},"New Dynamic Field Type \"CustomerUser\"","Adds a specialized field type that pulls data directly from the customer user backend.",{"title":16475,"description":16476},"Searchable Selection","Provides an autocomplete search to find and select customer users easily.",[],{"screenshots":16479},[],{},{"is_free":6460,"payment_models":16482},[],[],[],"en\u002Fpackages\u002Fotrsdynamicfieldcustomeruser",[16487,16490],{"name":16488,"system_id":6368,"description":16489},"DynamicField::Driver###CustomerUser","Registers the backend for the CustomerUser dynamic field type.",{"name":16491,"system_id":6368,"description":16492},"DynamicField::Frontend###AdminCustomerUser","Configuration for the administration interface of the CustomerUser field.",{"package_type":6417,"repository_url":16494,"license":6485},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.DynamicFieldCustomerUser",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"nwSfUjie4m9NsxRMbnGJZ1_JB8blon4cuBnfVvGVjXY",{"id":16498,"basic_info":16499,"compatibility":16505,"extension":9,"features":16514,"issues":16523,"media":16529,"meta":16531,"metrics":13,"organization_id":1131,"pricing_and_payment":16532,"related_packages":16534,"reviews":16535,"seo_and_faqs":13,"stem":16536,"sysconfig":16537,"technical_details":16544,"ui_configuration":16546,"uuid":13,"__hash__":16547},"packagesEn\u002Fen\u002Fpackages\u002Fotrsforms.json",{"title":16500,"slug":16501,"summary":16502,"categories":16503,"full_description":16504},"otrs.Forms","otrsforms","Advanced form builder for OTRS-based systems to create structured input masks.",[2232,1387,5836,5936,2242],"otrs.Forms is an extension for OTRS-based systems (such as Znuny and Ligero) that replaces standard ticket masks with highly configurable forms. Administrators can define specific forms for different processes, validate fields, and map data directly into dynamic fields. This improves data quality and leads to a more intuitive user experience for both agents and customers in the web portal.",{"systems":16506,"dependencies":16513},[16507,16509,16511],{"system_id":6533,"supported_versions":16508},[7301,7260],{"system_id":6368,"supported_versions":16510},[7260],{"system_id":6999,"supported_versions":16512},[7301,7260],[],[16515,16518,16520],{"title":16516,"description":16517},"Custom Form Creation","Allows designing individual input masks for different ticket types.",{"title":7433,"description":16519},"Links form fields directly to dynamic fields or ticket attributes.",{"title":16521,"description":16522},"Validation & Required Fields","Ensures all required information is captured during ticket creation.",[16524],{"source":6828,"source_url":16525,"items":16526},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.Forms\u002Fissues",[16527],{"title":16528,"url":16525},"General issues and feature requests on GitHub",{"screenshots":16530},[],{},{"is_free":6460,"payment_models":16533},[],[],[],"en\u002Fpackages\u002Fotrsforms",[16538,16541],{"name":16539,"system_id":6368,"description":16540},"Forms###Registration","Registration of the forms module in the system.",{"name":16542,"system_id":6368,"description":16543},"Forms###FieldType","Configuration of available field types within the forms.",{"package_type":6417,"repository_url":16545,"license":7245},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.Forms",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"EfWoq7mlhtB5j5hUxiEEEOUgA8FfEfOmGnvNtnun7RY",{"id":16549,"basic_info":16550,"compatibility":16556,"extension":9,"features":16566,"issues":16575,"media":16576,"meta":16578,"metrics":13,"organization_id":13,"pricing_and_payment":16579,"related_packages":16581,"reviews":16582,"seo_and_faqs":13,"stem":16583,"sysconfig":16584,"technical_details":16585,"ui_configuration":16588,"uuid":13,"__hash__":16589},"packagesEn\u002Fen\u002Fpackages\u002Fotrsforwardqueue.json",{"title":16551,"slug":16552,"summary":16553,"categories":16554,"full_description":16555},"OTRS::ForwardQueue","otrsforwardqueue","A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.",[4026,5056,1926,527,2686,1946,6164],"OTRS::ForwardQueue provides a bridge between OTRS and external systems that only accept email. It connects to the OTRS SOAP API, identifies new tickets in a specific queue, forwards the content to a configured recipient, and then performs a state change (e.g., closing the ticket) or moves it to another queue to prevent double-processing. This is particularly useful for integrating with legacy systems or external service providers that do not support API-based communication.",{"systems":16557,"dependencies":16565},[16558,16560,16563],{"system_id":6533,"supported_versions":16559},[7468,7469,7301,7260],{"system_id":6368,"supported_versions":16561},[7260,7261,16562,16109,16110],"8.x",{"system_id":6432,"supported_versions":16564},[6434,6435],[],[16567,16570,16573],{"title":16568,"description":16569},"SOAP Integration","Connects to OTRS via the SOAP interface for remote management.",{"title":16571,"description":16572},"Automated Forwarding","Sends ticket details to external email addresses.",{"title":6163,"description":16574},"Automatically closes or moves tickets after successful forwarding.",[],{"screenshots":16577},[],{},{"is_free":6460,"payment_models":16580},[],[],[],"en\u002Fpackages\u002Fotrsforwardqueue",[],{"package_type":6450,"repository_url":16586,"latest_version":16587,"license":6914},"https:\u002F\u002Fgithub.com\u002FUoMCS\u002FOTRS-ForwardQueue","0.04",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"oZ5MTj_IAUUUfRLP8LDvNABxFR1tXWHvIN1-HdIQsYg",{"id":16591,"basic_info":16592,"compatibility":16598,"extension":9,"features":16605,"issues":16618,"media":16623,"meta":16625,"metrics":13,"organization_id":6404,"pricing_and_payment":16626,"related_packages":16628,"reviews":16629,"seo_and_faqs":13,"stem":16634,"sysconfig":16635,"technical_details":16636,"ui_configuration":16638,"uuid":13,"__hash__":16639},"packagesEn\u002Fen\u002Fpackages\u002Fotrshelperscripts.json",{"title":16593,"slug":16594,"summary":16595,"categories":16596,"full_description":16597},"OTRSHelperScripts","otrshelperscripts","A collection of useful CLI scripts for the administration and maintenance of OTRS and Znuny systems.",[4746,942,3103,4026,1597,932,3133,93],"OTRSHelperScripts is a collection of Perl and shell scripts maintained by Znuny, developed over years to assist administrators. These scripts complement the standard CLI tools of OTRS and Znuny, providing specialized functions for maintenance tasks that are not available via the web interface. This includes bulk ticket deletion, database issue diagnostics, and ticket history optimization. The scripts are particularly useful for system administrators managing large instances or preparing for migrations.",{"systems":16599,"dependencies":16604},[16600,16602],{"system_id":6368,"supported_versions":16601},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6533,"supported_versions":16603},[7468,7469,7301,7260],[],[16606,16609,16612,16615],{"title":16607,"description":16608},"Database Diagnostics","Scripts to verify database consistency and integrity.",{"title":16610,"description":16611},"Ticket Management (CLI)","Allows deleting tickets via the command line by ID or ticket number.",{"title":16613,"description":16614},"History Cleanup","Tools to prune or reorganize ticket history for performance optimization.",{"title":16616,"description":16617},"Mail Troubleshooting","Utilities for troubleshooting mail fetching and processing issues.",[16619],{"source":6828,"source_url":16620,"items":16621},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSHelperScripts\u002Fissues",[16622],{"title":7442,"url":16620},{"screenshots":16624},[],{},{"is_free":6460,"payment_models":16627},[],[],[16630],{"quote":16631,"role":11618,"context":16632,"source_label":11620,"source_url":16633},"The otrs.DeleteTicket.pl script from the HelperScripts is very helpful for removing test data quickly and cleanly.","Znuny Community Forum discussion about bulk ticket deletion.","https:\u002F\u002Fcommunity.znuny.org\u002F","en\u002Fpackages\u002Fotrshelperscripts",[],{"package_type":6450,"repository_url":16637,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FOTRSHelperScripts",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Q3-D_oUdctREV4lEVMBO2CXS8rvvID8_PGN0gUzH3Y8",{"id":16641,"basic_info":16642,"compatibility":16648,"extension":9,"features":16655,"issues":16665,"media":16671,"meta":16673,"metrics":13,"organization_id":1131,"pricing_and_payment":16674,"related_packages":16676,"reviews":16677,"seo_and_faqs":13,"stem":16678,"sysconfig":16679,"technical_details":16683,"ui_configuration":16685,"uuid":13,"__hash__":16686},"packagesEn\u002Fen\u002Fpackages\u002Fotrshighcharts.json",{"title":16643,"slug":16644,"summary":16645,"categories":16646,"full_description":16647},"otrs.HighCharts","otrshighcharts","Integrates the Highcharts library into OTRS\u002FLigero for advanced data visualization.",[2510,805,6035,4548,1547],"This package integrates the Highcharts JavaScript library as a framework component into OTRS and Ligero. It serves as a technical foundation for displaying interactive and dynamic charts within dashboards and statistics modules. Administrators and developers can use it to significantly enhance the system's data visualization capabilities. Note: While the integration package is open source, the Highcharts library itself may require a separate license for commercial use.",{"systems":16649,"dependencies":16654},[16650,16652],{"system_id":6533,"supported_versions":16651},[7301,7260],{"system_id":6999,"supported_versions":16653},[7301,7260],[],[16656,16659,16662],{"title":16657,"description":16658},"Interactive Charts","Enables the creation of line, bar, pie, and area charts directly within the OTRS interface.",{"title":16660,"description":16661},"Framework Integration","Provides developers with an API to easily integrate Highcharts into custom frontend modules.",{"title":16663,"description":16664},"Export Options","Supports exporting charts as PNG, JPEG, PDF, or SVG for reporting purposes.",[16666],{"source":6828,"source_url":16667,"items":16668},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.HighCharts\u002Fissues",[16669],{"title":16670,"url":16667,"state":6833,"number":6165},"Compatibility with OTRS 6 \u002F LigeroSmart",{"screenshots":16672},[],{},{"is_free":6460,"payment_models":16675},[],[],[],"en\u002Fpackages\u002Fotrshighcharts",[16680],{"name":16681,"system_id":6368,"description":16682,"default":6612},"Loader::Agent::SelectedJavaScript::Module###HighCharts","Enables the Highcharts framework in the agent interface.",{"package_type":6417,"repository_url":16684,"latest_version":9188,"license":6485},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.HighCharts",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"6znBAlC7Dcjbb9JaevMsg1UgVNi2LQkgUVQ-44RmSWo",{"id":16688,"basic_info":16689,"compatibility":16695,"extension":9,"features":16702,"issues":16712,"media":16713,"meta":16715,"metrics":13,"organization_id":1131,"pricing_and_payment":16716,"related_packages":16718,"reviews":16719,"seo_and_faqs":13,"stem":16720,"sysconfig":16721,"technical_details":16722,"ui_configuration":16724,"uuid":13,"__hash__":16725},"packagesEn\u002Fen\u002Fpackages\u002Fotrsligeroeasyconnector.json",{"title":16690,"slug":16691,"summary":16692,"categories":16693,"full_description":16694},"otrs.LigeroEasyConnector","otrsligeroeasyconnector","A module to simplify the creation of web service connectors in OTRS and LigeroSmart.",[4588,274,2342,6243,2686,6253,2697],"otrs.LigeroEasyConnector is a framework designed to simplify the integration of OTRS Community Edition and LigeroSmart with external systems. It extends the Generic Interface with a flexible 'EasyConnector' transport and invoker. This allows administrators to implement REST-based integrations more efficiently by using XSLT mapping for data transformation instead of having to write complex Perl code for every new connector. It is commonly used for connecting monitoring tools like Zabbix or messaging services.",{"systems":16696,"dependencies":16701},[16697,16699],{"system_id":6533,"supported_versions":16698},[6370],{"system_id":6999,"supported_versions":16700},[7260],[],[16703,16706,16709],{"title":16704,"description":16705},"Simplified REST Transport","Provides a specialized transport layer for the Generic Interface to configure REST connections more easily.",{"title":16707,"description":16708},"XSLT Mapping Support","Supports XSLT mapping for data transformation between OTRS\u002FLigeroSmart and external APIs without Perl programming.",{"title":16710,"description":16711},"Integration Templates","Enables faster setup of integrations for services like Zabbix, Telegram, or WhatsApp.",[],{"screenshots":16714},[],{},{"is_free":6460,"payment_models":16717},[],[],[],"en\u002Fpackages\u002Fotrsligeroeasyconnector",[],{"package_type":6417,"repository_url":16723,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.LigeroEasyConnector",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"By_WeqAfAwb8mKj3OpbhfdfRTk1NyezBRgYIAVUY6jM",{"id":16727,"basic_info":16728,"compatibility":16734,"extension":9,"features":16741,"issues":16751,"media":16752,"meta":16754,"metrics":13,"organization_id":1131,"pricing_and_payment":16755,"related_packages":16757,"reviews":16758,"seo_and_faqs":13,"stem":16759,"sysconfig":16760,"technical_details":16761,"ui_configuration":16763,"uuid":13,"__hash__":16764},"packagesEn\u002Fen\u002Fpackages\u002Fotrsligerosmart.json",{"title":16729,"slug":16730,"summary":16731,"categories":16732,"full_description":16733},"otrs.LigeroSmart","otrsligerosmart","Integrates OTRS and Ligero with Elasticsearch for high-performance search and big data analytics.",[1896,4766,597,1131,2697,4776],"LigeroSmart (otrs.LigeroSmart) is a powerful extension for OTRS and Ligero that leverages Elasticsearch to revolutionize the system's search functionality. Instead of relying on traditional SQL database queries, which slow down as data volume grows, this module provides real-time full-text search. It is specifically designed for organizations managing millions of tickets that require instantaneous response times for complex search queries. The integration also enables deeper data insights by utilizing the analytical power of Elasticsearch.",{"systems":16735,"dependencies":16740},[16736,16738],{"system_id":6533,"supported_versions":16737},[6370,6371],{"system_id":6999,"supported_versions":16739},[6370,6371],[],[16742,16745,16748],{"title":16743,"description":16744},"Elasticsearch Integration","Connects OTRS\u002FLigero to an Elasticsearch cluster for efficient indexing and searching.",{"title":16746,"description":16747},"High-Performance Search","Enables extremely fast search queries across tickets, articles, and attachments, even with large volumes of data.",{"title":16749,"description":16750},"Big Data Readiness","Provides the foundation for advanced data analysis and big data reporting within the ITSM system.",[],{"screenshots":16753},[],{},{"is_free":6460,"payment_models":16756},[],[],[],"en\u002Fpackages\u002Fotrsligerosmart",[],{"package_type":6417,"repository_url":16762,"license":6485},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.LigeroSmart",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"IBN4aJqPg6yyZKuxEp7PMyopE0wy5dr7xgh5QBdmiws",{"id":16766,"basic_info":16767,"compatibility":16773,"extension":9,"features":16780,"issues":16793,"media":16804,"meta":16806,"metrics":13,"organization_id":13,"pricing_and_payment":16807,"related_packages":16809,"reviews":16810,"seo_and_faqs":13,"stem":16811,"sysconfig":16812,"technical_details":16828,"ui_configuration":16831,"uuid":13,"__hash__":16832},"packagesEn\u002Fen\u002Fpackages\u002Fotrsmasterslave.json",{"title":16768,"slug":16769,"summary":16770,"categories":16771,"full_description":16772},"OTRSMasterSlave","otrsmasterslave","Enables linking multiple tickets to a master ticket for collective actions like synchronized status updates and automatic closing.",[3203,5501,6164,3153,5511],"The MasterSlave package for Znuny and OTRS CE allows agents to define a \"Master\" ticket and attach multiple \"Slave\" tickets to it. This is particularly useful for major incidents or widespread outages where many users report the same issue. When the Master ticket is updated (e.g., a note is added or the ticket is closed), the package can automatically perform the same action on all Slave tickets. This saves time, reduces manual errors, and ensures consistent communication across all linked processes. The logic is flexibly adjustable via SysConfig, for example, to enforce that a master can only be closed once all slaves are resolved.",{"systems":16774,"dependencies":16779},[16775,16777],{"system_id":6533,"supported_versions":16776},[6370],{"system_id":6368,"supported_versions":16778},[6370,6371,6372,6373,6374,6574],[],[16781,16784,16787,16790],{"title":16782,"description":16783},"Master\u002FSlave Relationship","Easily link tickets via the ticket zoom or bulk action. Agents can mark one ticket as a master and assign others as slaves.",{"title":16785,"description":16786},"Automated Status Synchronization","Closing a master ticket automatically closes all associated slave tickets with a predefined state.",{"title":16788,"description":16789},"Article Replication","Propagate notes and replies from the master ticket to all slaves to ensure consistent communication with all affected customers.",{"title":16791,"description":16792},"Configurable Constraints","Prevents closing a master ticket as long as open slave tickets exist, ensuring complete resolution.",[16794],{"source":6828,"source_url":16795,"items":16796},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave\u002Fissues",[16797,16801],{"title":16798,"url":16799,"state":6833,"number":16800},"MasterSlave: Master ticket can be closed even if slaves are open (Config check)","https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave\u002Fissues\u002F31",31,{"title":16802,"url":16803,"state":7192,"number":11666},"Slave tickets not closing when master is closed via GenericInterface","https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave\u002Fissues\u002F25",{"screenshots":16805},[],{},{"is_free":6460,"payment_models":16808},[],[],[],"en\u002Fpackages\u002Fotrsmasterslave",[16813,16817,16821,16825],{"name":16814,"system_id":6368,"description":16815,"default":16816},"MasterSlave::MasterState","Defines the state a ticket must have to act as a master ticket.","Master",{"name":16818,"system_id":6368,"description":16819,"default":16820},"MasterSlave::SlaveState","Defines the state a ticket must have to act as a slave ticket.","Slave",{"name":16822,"system_id":6368,"description":16823,"default":16824},"MasterSlave::KeepParentOpenWithSlaves","If set to 'Yes', the master ticket cannot be closed as long as there are open slave tickets.","No",{"name":16826,"system_id":6368,"description":16827,"default":6612},"MasterSlave::ForwardArticle","Controls whether articles (notes\u002Freplies) should be forwarded from the master to the slaves.",{"package_type":6417,"repository_url":16829,"latest_version":16830,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave","6.0.31",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"F_1DN8GBVwWsaka-ROCD2MVh9z2nXp9aeYCLSLo49mw",{"id":16834,"basic_info":16835,"compatibility":16841,"extension":9,"features":16853,"issues":16860,"media":16861,"meta":16863,"metrics":13,"organization_id":1131,"pricing_and_payment":16864,"related_packages":16866,"reviews":16867,"seo_and_faqs":13,"stem":16868,"sysconfig":16869,"technical_details":16870,"ui_configuration":16872,"uuid":13,"__hash__":16873},"packagesEn\u002Fen\u002Fpackages\u002Fotrsmaximizepopup.json",{"title":16836,"slug":16837,"summary":16838,"categories":16839,"full_description":16840},"otrs.MaximizePopup","otrsmaximizepopup","Automatically maximizes popup windows in the OTRS\u002FZnuny agent interface.",[5806,5995,4134,133,5856,4262],"otrs.MaximizePopup is an extension for OTRS and Znuny that enhances the agent user experience by automatically maximizing popup windows. Whenever an agent performs an action that opens a new window (such as creating a note or a reply), the window is automatically expanded to fill the entire browser viewport. This eliminates the need for manual resizing and allows for more efficient work with extensive content. The package is particularly useful for environments with smaller screens or complex ticket workflows.",{"systems":16842,"dependencies":16852},[16843,16848,16850],{"system_id":6533,"supported_versions":16844},[7619,16845,16846,16847],"4.x.x","5.x.x","6.x.x",{"system_id":6368,"supported_versions":16849},[16847],{"system_id":6999,"supported_versions":16851},[16847],[],[16854,16857],{"title":16855,"description":16856},"Automatic Maximization","Automatically maximizes all popup windows (e.g., answers, notes) to the full browser size.",{"title":16858,"description":16859},"Improved Workspace","Provides agents with more space for text editors and ticket details immediately.",[],{"screenshots":16862},[],{},{"is_free":6460,"payment_models":16865},[],[],[],"en\u002Fpackages\u002Fotrsmaximizepopup",[],{"package_type":6417,"repository_url":16871,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MaximizePopup",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"C3UtoXV5OjQvkV6jpc-rly9ceayxbbz-rCz8GM6vXNU",{"id":16875,"basic_info":16876,"compatibility":16882,"extension":9,"features":16891,"issues":16901,"media":16902,"meta":16904,"metrics":13,"organization_id":1131,"pricing_and_payment":16905,"related_packages":16907,"reviews":16908,"seo_and_faqs":13,"stem":16909,"sysconfig":16910,"technical_details":16922,"ui_configuration":16924,"uuid":13,"__hash__":16925},"packagesEn\u002Fen\u002Fpackages\u002Fotrsmissingattachment.json",{"title":16877,"slug":16878,"summary":16879,"categories":16880,"full_description":16881},"otrs.MissingAttachment","otrsmissingattachment","Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.",[1906,450,5995,4262,6005,1946],"The otrs.MissingAttachment add-on improves communication quality by preventing the common mistake of forgetting to attach a file. When an agent composes an email, the module checks the body and subject for configurable terms (e.g., \"attached\", \"enclosed\", \"anexo\"). If a match is found without a file being uploaded, a warning message appears when clicking \"Send\". The user can then either add the attachment or confirm that the message should be sent without a file. This reduces unnecessary follow-up emails and increases professionalism in customer service.",{"systems":16883,"dependencies":16890},[16884,16886,16888],{"system_id":6368,"supported_versions":16885},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":16887},[6370],{"system_id":6999,"supported_versions":16889},[6371],[],[16892,16895,16898],{"title":16893,"description":16894},"Keyword Detection","Scans the email subject and body for predefined keywords such as \"attachment\" or \"attached\".",{"title":16896,"description":16897},"Interactive Alert","Prevents the email from being sent and displays a JavaScript warning if keywords are found but no attachment is present.",{"title":16899,"description":16900},"Fully Configurable","Administrators can customize the list of keywords and the alert message via the System Configuration.",[],{"screenshots":16903},[],{},{"is_free":6460,"payment_models":16906},[],[],[],"en\u002Fpackages\u002Fotrsmissingattachment",[16911,16915,16918],{"name":16912,"system_id":6368,"description":16913,"default":16914},"MissingAttachment::Keywords","List of keywords to be searched in the email body.","anexo,segue,attached,enclosed,adjunto",{"name":16916,"system_id":6368,"description":16917,"default":16914},"MissingAttachment::SubjectKeywords","List of keywords to be searched in the email subject.",{"name":16919,"system_id":6368,"description":16920,"default":16921},"MissingAttachment::AlertMessage","The warning message displayed to the user.","Você mencionou um anexo mas não incluiu nenhum arquivo. Deseja enviar assim mesmo?",{"package_type":6417,"repository_url":16923,"license":8300,"latest_version":9188},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MissingAttachment",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"5_pfFc9Lk4ux7BYkanvk2tST4MRb5NFrYbL3z0u1DOI",{"id":16927,"basic_info":16928,"compatibility":16934,"extension":9,"features":16944,"issues":16951,"media":16958,"meta":16960,"metrics":13,"organization_id":1131,"pricing_and_payment":16961,"related_packages":16963,"reviews":16964,"seo_and_faqs":13,"stem":16965,"sysconfig":16966,"technical_details":16975,"ui_configuration":16977,"uuid":13,"__hash__":16978},"packagesEn\u002Fen\u002Fpackages\u002Fotrsmultilevelserviceselection.json",{"title":16929,"slug":16930,"summary":16931,"categories":16932,"full_description":16933},"otrs.MultilevelServiceSelection","otrsmultilevelserviceselection","Multi-level service selection (tree view) for OTRS and Znuny.",[4836,5806,5768,5926,5936,4877],"This add-on enhances the service selection in OTRS and Znuny by replacing the standard dropdown field with a multi-level (tree-like) selection interface. This is particularly beneficial for organizations with extensive service catalogs, as it allows users to navigate intuitively through categories instead of searching through a long, flat list. The extension integrates seamlessly into existing agent and customer forms.",{"systems":16935,"dependencies":16943},[16936,16938,16940],{"system_id":6368,"supported_versions":16937},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":16939},[7087,6370],{"system_id":6999,"supported_versions":16941},[16942],"3.0.x",[],[16945,16948],{"title":16946,"description":16947},"Hierarchical Tree View","Transforms the flat service dropdown into a hierarchical tree structure for better overview.",{"title":16949,"description":16950},"Multi-Interface Support","Works in both the agent and customer interfaces (e.g., during ticket creation).",[16952],{"source":6828,"source_url":16953,"items":16954},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MultilevelServiceSelection\u002Fissues",[16955],{"title":16956,"url":16957,"state":7192,"number":6165},"Bug in Customer Interface with OTRS 6","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MultilevelServiceSelection\u002Fissues\u002F1",{"screenshots":16959},[],{},{"is_free":6460,"payment_models":16962},[],[],[],"en\u002Fpackages\u002Fotrsmultilevelserviceselection",[16967,16971],{"name":16968,"system_id":6368,"description":16969,"default":16970},"MultilevelServiceSelection###Separator","Separator used for the hierarchy levels of the services.","::",{"name":16972,"system_id":6368,"description":16973,"default":16974},"MultilevelServiceSelection###SelectionType","Determines the type of rendering for the service selection.","Tree",{"package_type":6417,"repository_url":16976,"latest_version":8135,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MultilevelServiceSelection",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"SMvy0Ibor8-ZnIfepEKvWZa_QV1vVkvIQO7MUSB4_6A",{"id":16980,"basic_info":16981,"compatibility":16987,"extension":9,"features":16997,"issues":17006,"media":17012,"meta":17014,"metrics":13,"organization_id":1131,"pricing_and_payment":17015,"related_packages":17017,"reviews":17018,"seo_and_faqs":13,"stem":17019,"sysconfig":17020,"technical_details":17024,"ui_configuration":17026,"uuid":13,"__hash__":17027},"packagesEn\u002Fen\u002Fpackages\u002Fotrsnewticketonlyfromknowemail.json",{"title":16982,"slug":16983,"summary":16984,"categories":16985,"full_description":16986},"otrs.NewTicketOnlyFromKnowEmail","otrsnewticketonlyfromknowemail","Blocks the creation of new tickets from users not registered on the system.",[1916,5105,1497,4153,4786,3093],"This OTRS\u002FZnuny\u002FLigero extension provides a specialized Postmaster filter that controls the creation of new tickets via email. For every incoming email, the module checks whether the sender's address can be assigned to a customer user already registered in the system. If this is not the case, ticket creation is blocked. This is particularly useful for organizations that want to limit their support to a closed group of users or are struggling with massive amounts of spam via the email interface. The extension integrates seamlessly into the system's existing filter chain.",{"systems":16988,"dependencies":16996},[16989,16991,16993],{"system_id":6368,"supported_versions":16990},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":16992},[7087,6370],{"system_id":6999,"supported_versions":16994},[16995],"*",[],[16998,17001,17003],{"title":16999,"description":17000},"Filter Unknown Senders","Automatically rejects incoming emails if the sender's address is not found in the customer user database.",{"title":5104,"description":17002},"Prevents ticket creation from unauthorized sources or spam bots by only allowing registered contacts.",{"title":17004,"description":17005},"Security Layer","Ensures that support resources are exclusively available to verified customers stored in the system.",[17007],{"source":6828,"source_url":17008,"items":17009},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.NewTicketOnlyFromKnowEmail\u002Fissues",[17010],{"title":17011,"url":17008,"state":6833},"No public issues reported",{"screenshots":17013},[],{},{"is_free":6460,"payment_models":17016},[],[],[],"en\u002Fpackages\u002Fotrsnewticketonlyfromknowemail",[17021],{"name":17022,"system_id":6368,"description":17023},"PostMaster::PreFilterModule###000-NewTicketOnlyFromKnowEmail","Module configuration for the Postmaster filter that blocks tickets from unknown senders.",{"package_type":6417,"repository_url":17025,"latest_version":8135,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.NewTicketOnlyFromKnowEmail",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"GzbmPdNCiFKdYcbS3BUJPb6AnWUBji7GfKp8ew7hPEo",{"id":17029,"basic_info":17030,"compatibility":17036,"extension":9,"features":17045,"issues":17052,"media":17053,"meta":17055,"metrics":13,"organization_id":13,"pricing_and_payment":17056,"related_packages":17058,"reviews":17059,"seo_and_faqs":13,"stem":17060,"sysconfig":17061,"technical_details":17062,"ui_configuration":17064,"uuid":13,"__hash__":17065},"packagesEn\u002Fen\u002Fpackages\u002Fotrsproxy.json",{"title":17031,"slug":17032,"summary":17033,"categories":17034,"full_description":17035},"otrs_proxy","otrsproxy","A Ruby gem for interacting with OTRS, Znuny, and OTOBO via the Generic Interface (SOAP).",[4697,284,2342,5046,2686,2697],"otrs_proxy is a Ruby client for the OTRS Generic Interface. The gem provides a simple, Ruby-idiomatic interface to interact with OTRS-based systems via SOAP. It supports core functionalities such as searching for tickets, creating new tickets, and adding articles. Since it relies on the standardized Generic Interface, it is also compatible with Znuny and OTOBO, provided the corresponding web services are configured. The project is open-source and available under the MIT license.",{"systems":17037,"dependencies":17044},[17038,17040,17042],{"system_id":6533,"supported_versions":17039},[6878,6525],{"system_id":6368,"supported_versions":17041},[6525,6526,6527,6528,6529,6530],{"system_id":6432,"supported_versions":17043},[6884,6885],[],[17046,17048,17050],{"title":11256,"description":17047},"Allows searching for tickets based on various criteria via the SOAP interface.",{"title":5480,"description":17049},"Supports the creation of new tickets directly from Ruby applications.",{"title":391,"description":17051},"Enables adding articles and notes to existing tickets.",[],{"screenshots":17054},[],{},{"is_free":6460,"payment_models":17057},[],[],[],"en\u002Fpackages\u002Fotrsproxy",[],{"package_type":11274,"repository_url":17063,"latest_version":11276,"license":6684},"https:\u002F\u002Fgithub.com\u002Fkerglis\u002Fotrs_proxy",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"XqfdOG5OqS9yWmlwWugzVZaYKeQOzygCb9X9aqsTNg0",{"id":17067,"basic_info":17068,"compatibility":17074,"extension":9,"features":17084,"issues":17091,"media":17092,"meta":17094,"metrics":13,"organization_id":1131,"pricing_and_payment":17095,"related_packages":17097,"reviews":17098,"seo_and_faqs":13,"stem":17099,"sysconfig":17100,"technical_details":17107,"ui_configuration":17109,"uuid":13,"__hash__":17110},"packagesEn\u002Fen\u002Fpackages\u002Fotrsquickreplybutton.json",{"title":17069,"slug":17070,"summary":17071,"categories":17072,"full_description":17073},"otrs.QuickReplyButton","otrsquickreplybutton","Adds a reply button to the ticket zoom screen that opens a predefined response template.",[4427,5362,1886,5621,4262,5511],"This OTRS package adds a \"Quick Reply\" button to the ticket zoom screen. It allows agents to reply to a ticket using a predefined response template with a single click, improving efficiency for common responses. The module is particularly useful for support teams that frequently use standardized answers.",{"systems":17075,"dependencies":17083},[17076,17078,17080],{"system_id":6533,"supported_versions":17077},[7087,6370],{"system_id":6368,"supported_versions":17079},[6370,6574],{"system_id":6999,"supported_versions":17081},[17082],"any",[],[17085,17088],{"title":17086,"description":17087},"Quick Reply Button","Adds a dedicated button to the ticket menu for immediate replies.",{"title":17089,"description":17090},"Template Pre-selection","Automatically loads a specific response template when the button is clicked.",[],{"screenshots":17093},[],{},{"is_free":6460,"payment_models":17096},[],[],[],"en\u002Fpackages\u002Fotrsquickreplybutton",[17101,17104],{"name":17102,"system_id":6368,"description":17103},"Ticket::Frontend::MenuModule###460-QuickReplyButton","Configuration of the menu button in the ticket zoom view.",{"name":17105,"system_id":6368,"description":17106},"QuickReplyButton::ResponseID","ID of the response template to be used for the quick reply.",{"package_type":6417,"repository_url":17108,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.QuickReplyButton",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"uoLPHFgB6ogpvwdku_Z5TRgvR9Aa4Y8IQN2t0qx-sJo",{"id":17112,"basic_info":17113,"compatibility":17119,"extension":9,"features":17128,"issues":17129,"media":17136,"meta":17138,"metrics":13,"organization_id":7015,"pricing_and_payment":17139,"related_packages":17141,"reviews":17142,"seo_and_faqs":13,"stem":17143,"sysconfig":17144,"technical_details":17151,"ui_configuration":17153,"uuid":13,"__hash__":17154},"packagesEn\u002Fen\u002Fpackages\u002Fotrsrocketchat.json",{"title":17114,"slug":17115,"summary":17116,"categories":17117,"full_description":17118},"otrs.RocketChat","otrsrocketchat","Rocket.Chat integration for sending ticket notifications and connecting Omnichannel live chats.",[4648,815,3602,3709,6105,2697,1111],"This package provides an integration between OTRS\u002FLigeroSmart and Rocket.Chat. It enables the system to send automated notifications to Rocket.Chat channels based on ticket events (e.g., creation, state changes). Additionally, it supports Rocket.Chat Omnichannel integration, allowing live chats to be processed within the ticket system via webhooks.",{"systems":17120,"dependencies":17127},[17121,17123,17125],{"system_id":6533,"supported_versions":17122},[7301,7260],{"system_id":6368,"supported_versions":17124},[7260],{"system_id":6999,"supported_versions":17126},[7260],[],[],[17130],{"source":6828,"source_url":17131,"items":17132},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fotrs.RocketChat\u002Fissues",[17133],{"title":17134,"url":17135,"state":6833},"Error when sending message to Rocket.Chat","https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fotrs.RocketChat\u002Fissues\u002F4",{"screenshots":17137},[],{},{"is_free":6460,"payment_models":17140},[],[],[],"en\u002Fpackages\u002Fotrsrocketchat",[17145,17148],{"name":17146,"system_id":6368,"description":17147},"RocketChat::HookURL","The URL of the incoming webhook in Rocket.Chat.",{"name":17149,"system_id":6368,"description":17150},"RocketChat::Proxy","Proxy settings for the connection to Rocket.Chat.",{"package_type":6417,"repository_url":17152,"latest_version":8135,"license":6485},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fotrs.RocketChat",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"InZClQdKnE7J3RHIIHSEWTz-9vZHkwhTAZ_b98_Fhxw",{"id":17156,"basic_info":17157,"compatibility":17163,"extension":9,"features":17172,"issues":17179,"media":17180,"meta":17182,"metrics":13,"organization_id":1131,"pricing_and_payment":17183,"related_packages":17185,"reviews":17186,"seo_and_faqs":13,"stem":17187,"sysconfig":17188,"technical_details":17189,"ui_configuration":17191,"uuid":13,"__hash__":17192},"packagesEn\u002Fen\u002Fpackages\u002Fotrsserviceticketqueue.json",{"title":17158,"slug":17159,"summary":17160,"categories":17161,"full_description":17162},"otrs.ServiceTicketQueue","otrsserviceticketqueue","Automatically moves tickets to a specific queue based on the selected service.",[4836,4379,4677,527,5511],"otrs.ServiceTicketQueue is an extension for OTRS-based systems that automates ticket routing. The module allows administrators to define specific target queues for individual services. As soon as an agent or customer selects a service for a ticket, the system automatically moves the ticket to the designated queue. This reduces the manual effort for ticket distribution and ensures that requests land immediately with the correct specialist department. The package is particularly valuable for organizations with a service-oriented support structure.",{"systems":17164,"dependencies":17171},[17165,17167,17169],{"system_id":6533,"supported_versions":17166},[7301,7260],{"system_id":6368,"supported_versions":17168},[7260],{"system_id":6999,"supported_versions":17170},[7301,7260],[],[17173,17176],{"title":17174,"description":17175},"Service-to-Queue Mapping","Allows defining a mapping table between services and target queues.",{"title":17177,"description":17178},"Automatic Ticket Routing","Automatically moves tickets upon creation or service update.",[],{"screenshots":17181},[],{},{"is_free":6460,"payment_models":17184},[],[],[],"en\u002Fpackages\u002Fotrsserviceticketqueue",[],{"package_type":6417,"repository_url":17190,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketQueue",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"1c8sP1-nCyCk--3ZQUYz4Aa8hWbRS2FZHym632ckAyo",{"id":17194,"basic_info":17195,"compatibility":17201,"extension":9,"features":17210,"issues":17217,"media":17224,"meta":17226,"metrics":13,"organization_id":1131,"pricing_and_payment":17227,"related_packages":17229,"reviews":17230,"seo_and_faqs":13,"stem":17231,"sysconfig":17232,"technical_details":17236,"ui_configuration":17238,"uuid":13,"__hash__":17239},"packagesEn\u002Fen\u002Fpackages\u002Fotrsservicetickettype.json",{"title":17196,"slug":17197,"summary":17198,"categories":17199,"full_description":17200},"otrs.ServiceTicketType","otrsservicetickettype","Automatically sets the ticket type based on the selected service.",[4836,5591,527,3173,5511],"This module allows the association of a Ticket Type with a Service. When a user selects a service in the interface, the system automatically changes the ticket type to the one configured for that service. This is particularly useful for ensuring that incidents, service requests, or other types are correctly categorized without manual intervention. It reduces human error during ticket creation and ensures a consistent data basis for reporting.",{"systems":17202,"dependencies":17209},[17203,17205,17207],{"system_id":6368,"supported_versions":17204},[6370],{"system_id":6533,"supported_versions":17206},[6370],{"system_id":6999,"supported_versions":17208},[16942],[],[17211,17214],{"title":17212,"description":17213},"Service-Type Mapping","Allows defining rules for which ticket type is automatically selected when a specific service is chosen.",{"title":17215,"description":17216},"Automatic Update","Updates the ticket type in real-time on creation and zoom screens as soon as the service is changed.",[17218],{"source":6828,"source_url":17219,"items":17220},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketType\u002Fissues",[17221],{"title":17222,"url":17223,"state":7192},"Mapping not working on Customer Interface","https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketType\u002Fissues\u002F1",{"screenshots":17225},[],{},{"is_free":6460,"payment_models":17228},[],[],[],"en\u002Fpackages\u002Fotrsservicetickettype",[17233],{"name":17234,"system_id":6368,"description":17235},"ServiceTicketType::Mapping","Defines the mapping between services and ticket types. Format: ServiceName => TicketTypeName.",{"package_type":6417,"repository_url":17237,"latest_version":8135,"license":6485},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.ServiceTicketType",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"djBAbiZxPv6YtmqQleMU_0LIMcCZ9XwmTaDP83Ofiy0",{"id":17241,"basic_info":17242,"compatibility":17248,"extension":9,"features":17257,"issues":17264,"media":17265,"meta":17267,"metrics":13,"organization_id":1131,"pricing_and_payment":17268,"related_packages":17270,"reviews":17271,"seo_and_faqs":13,"stem":17272,"sysconfig":17273,"technical_details":17277,"ui_configuration":17279,"uuid":13,"__hash__":17280},"packagesEn\u002Fen\u002Fpackages\u002Fotrsslastop.json",{"title":17243,"slug":17244,"summary":17245,"categories":17246,"full_description":17247},"otrs.SlaStop","otrsslastop","Pauses SLA escalation for specific ticket states in OTRS and Ligero.",[4956,2014,5571,1131,4966],"The otrs.SlaStop module provides a simple way to control SLA escalation in OTRS or Ligero based on the ticket state. In standard OTRS installations, escalation timers often continue to run even when a ticket is waiting for feedback from a customer or a third party. With this package, administrators can define specific states (e.g., \"pending reminder\" or \"waiting for external\") in which the SLA calculation is paused. As soon as the ticket changes back to an active state (e.g., \"open\"), the escalation time resumes. This ensures fairer SLA reporting and better control over service level targets.",{"systems":17249,"dependencies":17256},[17250,17252,17254],{"system_id":6533,"supported_versions":17251},[7301,7260],{"system_id":6368,"supported_versions":17253},[7260],{"system_id":6999,"supported_versions":17255},[7301,7260],[],[17258,17261],{"title":17259,"description":17260},"State-based SLA Pausing","Allows selecting ticket states where the SLA escalation clock is paused.",{"title":17262,"description":17263},"SysConfig Integration","Easy management of affected states via the system configuration (SysConfig).",[],{"screenshots":17266},[],{},{"is_free":6460,"payment_models":17269},[],[],[],"en\u002Fpackages\u002Fotrsslastop",[17274],{"name":17275,"system_id":6432,"description":17276},"SlaStop::State","Defines the ticket states where the SLA escalation should be stopped.",{"package_type":6417,"repository_url":17278,"license":6956},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.SlaStop",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"g0GbDHL9e0SPtyrv1L8sre3yc0-cRuXz4iAXN65A9Ig",{"id":17282,"basic_info":17283,"compatibility":17289,"extension":9,"features":17298,"issues":17306,"media":17307,"meta":17309,"metrics":13,"organization_id":1131,"pricing_and_payment":17310,"related_packages":17312,"reviews":17313,"seo_and_faqs":13,"stem":17314,"sysconfig":17315,"technical_details":17322,"ui_configuration":17324,"uuid":13,"__hash__":17325},"packagesEn\u002Fen\u002Fpackages\u002Fotrssmsevent.json",{"title":17284,"slug":17285,"summary":17286,"categories":17287,"full_description":17288},"otrs.SmsEvent","otrssmsevent","Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.",[5016,3602,2044,224,1131,1111,6164],"otrs.SmsEvent is an extension for Znuny, OTRS Community Edition, and LigeroSmart that enables automated SMS notifications directly from the ticket system. Notifications are controlled via the event module system, allowing administrators to define exactly which ticket actions (e.g., TicketCreate, TicketStateUpdate) should trigger an SMS to agents or customers. The package supports various SMS gateways and offers easy configuration via the system setup.",{"systems":17290,"dependencies":17297},[17291,17293,17295],{"system_id":6368,"supported_versions":17292},[6525,6526,6527,6528,6529,6530],{"system_id":6533,"supported_versions":17294},[6878,6525],{"system_id":6999,"supported_versions":17296},[16995],[],[17299,17301,17304],{"title":15966,"description":17300},"Enables sending SMS notifications based on ticket events such as creation, state change, or escalation.",{"title":17302,"description":17303},"Multi-Gateway Support","Supports the integration of various SMS gateways for message delivery.",{"title":7629,"description":17305},"Provides flexible templates for SMS content that can be enriched with ticket attributes.",[],{"screenshots":17308},[],{},{"is_free":6460,"payment_models":17311},[],[],[],"en\u002Fpackages\u002Fotrssmsevent",[17316,17319],{"name":17317,"system_id":6368,"description":17318},"Ticket::EventModulePost###99-SmsEvent","Registers the SmsEvent module in the ticket event system.",{"name":17320,"system_id":6368,"description":17321},"SmsEvent::Gateway::Type","Configures the type of SMS gateway to be used.",{"package_type":6417,"repository_url":17323,"latest_version":9188,"license":6485},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.SmsEvent",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"tBZBawbbAZIjCWmjlMWPusAs3x64C6O4wsTmimngQ3I",{"id":17327,"basic_info":17328,"compatibility":17334,"extension":9,"features":17339,"issues":17345,"media":17346,"meta":17348,"metrics":13,"organization_id":13,"pricing_and_payment":17349,"related_packages":17351,"reviews":17352,"seo_and_faqs":13,"stem":17353,"sysconfig":17354,"technical_details":17355,"ui_configuration":17358,"uuid":13,"__hash__":17359},"packagesEn\u002Fen\u002Fpackages\u002Fotrssphinxsearch.json",{"title":17329,"slug":17330,"summary":17331,"categories":17332,"full_description":17333},"OTRS::SphinxSearch","otrssphinxsearch","A Perl module that integrates the Sphinx search engine as a high-performance backend for OTRS ticket searching.",[4766,5115,2292,4016,2697],"OTRS::SphinxSearch is a backend extension for OTRS that offloads ticket searching from the relational database to the Sphinx search engine. This significantly improves search performance, especially in large installations with hundreds of thousands of tickets. It supports full-text search and provides a more scalable search infrastructure than the default SQL-based approach. Note: Installation is performed as a Perl module and requires manual modifications to OTRS controller files (e.g., AgentTicketSearch.pm) and a configured Sphinx server.",{"systems":17335,"dependencies":17338},[17336],{"system_id":6533,"supported_versions":17337},[9900,6876,10037,9250],[],[17340,17342],{"title":16746,"description":17341},"Offloads search queries to Sphinx to reduce database load and speed up results.",{"title":17343,"description":17344},"Full-Text Indexing","Enables advanced full-text search capabilities for tickets and articles via the Sphinx engine.",[],{"screenshots":17347},[],{},{"is_free":6460,"payment_models":17350},[],[],[],"en\u002Fpackages\u002Fotrssphinxsearch",[],{"package_type":6450,"repository_url":17356,"latest_version":17357,"license":12569},"https:\u002F\u002Fgithub.com\u002Fshikin\u002FOTRS-SphinxSearch","0.011",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"0TedXHy0an73ZG8r00npL0MsuU7e7KpjSzrAsWm_q08",{"id":17361,"basic_info":17362,"compatibility":17368,"extension":9,"features":17375,"issues":17385,"media":17391,"meta":17393,"metrics":13,"organization_id":1131,"pricing_and_payment":17394,"related_packages":17396,"reviews":17397,"seo_and_faqs":13,"stem":17398,"sysconfig":17399,"technical_details":17407,"ui_configuration":17409,"uuid":13,"__hash__":17410},"packagesEn\u002Fen\u002Fpackages\u002Fotrstoolbarcisearch.json",{"title":17363,"slug":17364,"summary":17365,"categories":17366,"full_description":17367},"otrs.ToolBarCiSearch","otrstoolbarcisearch","Quick search for Configuration Items (CIs) directly in the OTRS\u002FZnuny toolbar.",[1021,893,5738,1131,4262,1031,5936],"otrs.ToolBarCiSearch is an extension for OTRS and Znuny designed to increase agent efficiency when working with the Configuration Management Database (CMDB). The module adds a dedicated search field to the global toolbar, allowing agents to search for Configuration Items (CIs) at any time and from any view. 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This is particularly useful for frequent standard requests or spam tickets.",{"systems":18393,"dependencies":18400},[18394,18396,18398],{"system_id":6533,"supported_versions":18395},[6878,6525],{"system_id":6368,"supported_versions":18397},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":18399},[6884,6885],[],[18402,18404,18407,18409],{"title":13275,"description":18403},"Allows closing tickets with a single click directly from the ticket zoom view.",{"title":18405,"description":18406},"Configurable Templates","Predefined templates for state, article type, subject, and body of the closing article.",{"title":16064,"description":18408},"Restrict template visibility based on queues or user permissions.",{"title":18410,"description":18411},"Queue Movement","Supports automatic ticket movement to a target queue upon closing.",[18413],{"source":6450,"source_url":18414,"items":18415},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FQuickClose-6.2.5",[18416,18419],{"title":18417,"url":18418,"state":6833},"Quickclose in AgentTicketZoom is possible on locked tickets (OTOBO)","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues\u002F594",{"title":18420,"url":18414,"state":7192},"Queue dropdown is empty in configuration",{"screenshots":18422},[],{},{"is_free":6460,"payment_models":18425},[],[],[18428],{"quote":18429,"role":102,"context":18430,"source_label":18431,"source_url":18414,"date":18432},"Very useful extension, our agents like that :-) For tickets that are just information, a very helpful thing.","Comment on OPAR regarding version 1.0.4","OPAR Review","2013-12-13","en\u002Fpackages\u002Fquickclose",[18435,18437,18441],{"name":13309,"system_id":6368,"description":18436,"default":13311},"Defines the available QuickClose templates (state, article type, body, etc.).",{"name":18438,"system_id":6368,"description":18439,"default":18440},"QuickClose::Permission","Required permission to see the QuickClose menu.","rw",{"name":18442,"system_id":6368,"description":18443,"default":6612},"Ticket::Frontend::MenuModule###450-QuickClose","Enables the QuickClose module in the ticket menu.",{"package_type":6417,"repository_url":18445,"latest_version":18446,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickClose","6.2.5",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"3m8FfYMFu6_Nen18zcj9of7wbLxngzhARQdy7kXzxzE",{"id":18450,"basic_info":18451,"compatibility":18457,"extension":9,"features":18466,"issues":18473,"media":18483,"meta":18485,"metrics":13,"organization_id":6547,"pricing_and_payment":18486,"related_packages":18488,"reviews":18489,"seo_and_faqs":13,"stem":18490,"sysconfig":18491,"technical_details":18499,"ui_configuration":18502,"uuid":13,"__hash__":18503},"packagesEn\u002Fen\u002Fpackages\u002Fquickownerchange.json",{"title":18452,"slug":18453,"summary":18454,"categories":18455,"full_description":18456},"QuickOwnerChange","quickownerchange","Adds a dropdown to the ticket zoom view to change the ticket owner quickly.",[3926,5401,5926,4407,6164,5936],"QuickOwnerChange is an extension for Znuny, OTRS, and OTOBO designed to increase ticket handling efficiency. Instead of opening the standard owner-change popup, agents can select the new owner directly from a dropdown list within the ticket menu. This saves clicks and time, especially in environments with frequent owner reassignments. The extension is highly customizable via SysConfig, including options for sorting and filtering the displayed agents.",{"systems":18458,"dependencies":18465},[18459,18461,18463],{"system_id":6368,"supported_versions":18460},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":18462},[6370],{"system_id":6432,"supported_versions":18464},[6809,6699],[],[18467,18470],{"title":18468,"description":18469},"Quick Selection Dropdown","Allows changing the ticket owner directly via a dropdown menu in the ticket zoom view, eliminating the need for a popup window.",{"title":18471,"description":18472},"Configurable Agent List","Administrators can restrict which agents appear in the list (e.g., based on groups or roles).",[18474],{"source":6828,"source_url":18475,"items":18476},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange\u002Fissues",[18477,18480],{"title":18478,"url":18479,"state":7192,"number":16800},"Compatibility with Znuny 7.0.x","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange\u002Fissues\u002F31",{"title":18481,"url":18482,"state":7192,"number":8640},"Dropdown not showing in some themes","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange\u002Fissues\u002F28",{"screenshots":18484},[],{},{"is_free":6460,"payment_models":18487},[],[],[],"en\u002Fpackages\u002Fquickownerchange",[18492,18495],{"name":18493,"system_id":6368,"description":18494,"default":6612},"Ticket::Frontend::MenuModule###440-QuickOwnerChange","Enables the QuickOwnerChange module in the ticket menu.",{"name":18496,"system_id":6368,"description":18497,"default":18498},"QuickOwnerChange::OwnerSelection","Determines which agents are shown in the quick selection.","AllPossibleAgents",{"package_type":6417,"repository_url":18500,"latest_version":18501,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickOwnerChange","6.0.14",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"NfJokz9fh2HQyPaJg8oi3T0Ge70zmvV4QhjJ-6-U9U0",{"id":18505,"basic_info":18506,"compatibility":18511,"extension":9,"features":18514,"issues":18515,"media":18516,"meta":18518,"metrics":13,"organization_id":13,"pricing_and_payment":18519,"related_packages":18521,"reviews":18522,"seo_and_faqs":13,"stem":18523,"sysconfig":18524,"technical_details":18525,"ui_configuration":18527,"uuid":13,"__hash__":18528},"packagesEn\u002Fen\u002Fpackages\u002Fredminehelpdesk.json",{"title":18507,"slug":18508,"summary":18509,"categories":18510},"redmine_helpdesk","redminehelpdesk","Lightweight helpdesk plugin for Redmine.",[2697],{"systems":18512,"dependencies":18513},[],[],[],[],{"screenshots":18517},[],{},{"is_free":6460,"payment_models":18520},[],[],[],"en\u002Fpackages\u002Fredminehelpdesk",[],{"package_type":6450,"repository_url":18526},"https:\u002F\u002Fgithub.com\u002Fjfqd\u002Fredmine_helpdesk",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"a_yb3IxXa5Uml04wyzt6nTXyD26y9Ws86tyFGS_TD0E",{"id":18530,"basic_info":18531,"compatibility":18535,"extension":9,"features":18538,"issues":18539,"media":18540,"meta":18542,"metrics":13,"organization_id":13,"pricing_and_payment":18543,"related_packages":18545,"reviews":18546,"seo_and_faqs":13,"stem":18547,"sysconfig":18548,"technical_details":18549,"ui_configuration":18551,"uuid":13,"__hash__":18552},"packagesEn\u002Fen\u002Fpackages\u002Fresdata.json",{"title":18532,"slug":18532,"summary":18533,"categories":18534},"resdata","Software for reading and writing the result files from the Eclipse reservoir simulator.",[2697],{"systems":18536,"dependencies":18537},[],[],[],[],{"screenshots":18541},[],{},{"is_free":6460,"payment_models":18544},[],[],[],"en\u002Fpackages\u002Fresdata",[],{"package_type":6450,"repository_url":18550},"https:\u002F\u002Fgithub.com\u002Fequinor\u002Fresdata",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"os6y0XZHbwMCcc-63hXKaMsvmowP_xVmiuA_MCeVEc8",{"id":18554,"basic_info":18555,"compatibility":18561,"extension":9,"features":18570,"issues":18580,"media":18586,"meta":18588,"metrics":13,"organization_id":11384,"pricing_and_payment":18589,"related_packages":18591,"reviews":18592,"seo_and_faqs":13,"stem":18593,"sysconfig":18594,"technical_details":18601,"ui_configuration":18604,"uuid":13,"__hash__":18605},"packagesEn\u002Fen\u002Fpackages\u002Fresponsedefaultstate.json",{"title":18556,"slug":18557,"summary":18558,"categories":18559,"full_description":18560},"ResponseDefaultState","responsedefaultstate","Allows defining a default next ticket state for each response template for automatic pre-selection.",[5571,4578,6164,1886,1111],"The ResponseDefaultState add-on for Znuny and OTRS enhances the functionality of response templates. By default, when responding to a ticket, the system often defaults to a fixed state (e.g., 'open') or keeps the current state. With this module, administrators can define for each template which state should be set after the response (e.g., 'pending reminder' or 'closed'). This reduces manual clicks for agents and standardizes workflows. The package also provides fallback options at the queue or global level.",{"systems":18562,"dependencies":18569},[18563,18565,18567],{"system_id":6368,"supported_versions":18564},[6370,6371,6372,6373,6374,6574,6376,6377],{"system_id":6432,"supported_versions":18566},[6809,6699],{"system_id":6533,"supported_versions":18568},[6370],[],[18571,18574,18577],{"title":18572,"description":18573},"Template-specific States","Allows defining a specific next state for each response template individually.",{"title":18575,"description":18576},"Global Fallback State","Configure a global default state to be used if no specific state is defined for a template.",{"title":18578,"description":18579},"Automatic Pre-selection","Automatically pre-selects the defined state as soon as an agent selects a template in the response dialog.",[18581],{"source":6450,"source_url":18582,"items":18583},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FResponseDefaultState\u002Fissues",[18584],{"title":18585,"url":18582},"No public issues reported on OPAR tracker.",{"screenshots":18587},[],{},{"is_free":6460,"payment_models":18590},[],[],[],"en\u002Fpackages\u002Fresponsedefaultstate",[18595,18598],{"name":18596,"system_id":6368,"description":18597,"default":6833},"ResponseDefaultState###DefaultState","The default state used if no state is defined for the template or the queue.",{"name":18599,"system_id":6368,"description":18600},"ResponseDefaultState###QueueDefaultState","Mapping of default next states to specific queues.",{"package_type":6417,"repository_url":18602,"latest_version":18603,"license":6956},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FResponseDefaultState","7.4.8",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"YsuNPzkQ06ARSYU11r6A9Rmfqcf0bODwp2_YkLisqXE",{"id":18607,"basic_info":18608,"compatibility":18613,"extension":9,"features":18616,"issues":18617,"media":18618,"meta":18620,"metrics":13,"organization_id":13,"pricing_and_payment":18621,"related_packages":18623,"reviews":18624,"seo_and_faqs":13,"stem":18625,"sysconfig":18626,"technical_details":18627,"ui_configuration":18629,"uuid":13,"__hash__":18630},"packagesEn\u002Fen\u002Fpackages\u002Fretrofm.json",{"title":18609,"slug":18610,"summary":18611,"categories":18612},"RetroFM","retrofm","Source-only EBAZ4205 Zynq FPGA RetroFM player with hardware OPM\u002FOPN synthesis and experimental OPNA",[2697],{"systems":18614,"dependencies":18615},[],[],[],[],{"screenshots":18619},[],{},{"is_free":6460,"payment_models":18622},[],[],[],"en\u002Fpackages\u002Fretrofm",[],{"package_type":6450,"repository_url":18628},"https:\u002F\u002Fgithub.com\u002FKeitark\u002FRetroFM",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"GuZozQEccDU9gCcFlPBfZS-iDdQodVnz6hbndrP1pH8",{"id":18632,"basic_info":18633,"compatibility":18639,"extension":9,"features":18643,"issues":18650,"media":18651,"meta":18653,"metrics":13,"organization_id":7015,"pricing_and_payment":18654,"related_packages":18656,"reviews":18657,"seo_and_faqs":13,"stem":18658,"sysconfig":18659,"technical_details":18660,"ui_configuration":18662,"uuid":13,"__hash__":18663},"packagesEn\u002Fen\u002Fpackages\u002Frocket-apps-ligerosmart.json",{"title":18634,"slug":18635,"summary":18636,"categories":18637,"full_description":18638},"Rocket.Chat LigeroSmart Integration","rocket-apps-ligerosmart","Rocket.Chat app to integrate with the LigeroSmart ITSM system.",[4648,854,2767,2686,1111],"This Rocket.Chat app provides seamless integration with the LigeroSmart ITSM system. Users can search for tickets, create new tickets from chat messages, and receive notifications about ticket status changes directly within their Rocket.Chat channels. This facilitates ChatOps workflows and accelerates support response times.",{"systems":18640,"dependencies":18642},[18641],{"system_id":6999},[],[18644,18646,18648],{"title":5480,"description":18645},"Allows creating LigeroSmart tickets directly from within Rocket.Chat messages.",{"title":11256,"description":18647},"Search for existing tickets using slash commands directly within the chat.",{"title":3601,"description":18649},"Receive real-time notifications in Rocket.Chat channels upon ticket updates.",[],{"screenshots":18652},[],{},{"is_free":6460,"payment_models":18655},[],[],[],"en\u002Fpackages\u002Frocket-apps-ligerosmart",[],{"package_type":6450,"repository_url":18661,"latest_version":6745,"license":6684},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Frocket-apps-LigeroSmart",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"EjDubAYf_IONO81oCNAvq02vmIDdE31bbOlDyPipgFg",{"id":18665,"basic_info":18666,"compatibility":18672,"extension":9,"features":18676,"issues":18682,"media":18683,"meta":18685,"metrics":13,"organization_id":7015,"pricing_and_payment":18686,"related_packages":18688,"reviews":18689,"seo_and_faqs":13,"stem":18690,"sysconfig":18691,"technical_details":18692,"ui_configuration":18694,"uuid":13,"__hash__":18695},"packagesEn\u002Fen\u002Fpackages\u002Frocket-apps-slashcommands.json",{"title":18667,"slug":18668,"summary":18669,"categories":18670,"full_description":18671},"LigeroSmart Rocket.Chat Slash Commands","rocket-apps-slashcommands","Rocket.Chat app for slash commands to interact with LigeroSmart.",[4648,4996,2686,1111],"This Rocket.Chat application integrates the LigeroSmart ITSM system into the chat environment. Users can use slash commands to retrieve ticket information, perform status changes, or create notes without leaving the Rocket.Chat interface. This optimizes the workflow for support teams using Rocket.Chat as their primary communication tool.",{"systems":18673,"dependencies":18675},[18674],{"system_id":6999},[],[18677,18680],{"title":18678,"description":18679},"Ticket Slash Commands","Allows interaction with LigeroSmart tickets directly via slash commands in Rocket.Chat.",{"title":302,"description":18681},"Seamless connection to the LigeroSmart API for querying status and details.",[],{"screenshots":18684},[],{},{"is_free":6460,"payment_models":18687},[],[],[],"en\u002Fpackages\u002Frocket-apps-slashcommands",[],{"package_type":6450,"repository_url":18693,"license":7245},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Frocket-apps-slashcommands",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"HrkTrnWCPPf-4jvC3ZckEQGZggqwQ-war9j4aIqCJIA",{"id":18697,"basic_info":18698,"compatibility":18704,"extension":9,"features":18708,"issues":18724,"media":18725,"meta":18727,"metrics":13,"organization_id":18728,"pricing_and_payment":18729,"related_packages":18731,"reviews":18732,"seo_and_faqs":13,"stem":18733,"sysconfig":18734,"technical_details":18735,"ui_configuration":18737,"uuid":13,"__hash__":18738},"packagesEn\u002Fen\u002Fpackages\u002Frolfs-tablesearch.json",{"title":18699,"slug":18700,"summary":18701,"categories":18702,"full_description":18703},"Rolfs-TableSearch","rolfs-tablesearch","Zammad extension for generic REST API searches in database tables, ideal for reporting and data exports.",[274,1617,4143,4548,1567,2697],"Rolfs-TableSearch is a Zammad extension that adds generic REST API endpoints for searching and querying database tables directly. It is designed to facilitate custom reporting and data exports by allowing administrators to query tables using flexible conditions and operators. The package includes functionality to list all available tables, retrieve column information, and perform paginated searches. Access is secured via a dedicated permission. Note: This package is specifically designed for PostgreSQL databases and does not support MySQL.",{"systems":18705,"dependencies":18707},[18706],{"system_id":6659},[],[18709,18712,18715,18718,18721],{"title":18710,"description":18711},"Generic Table Search","Query any Zammad database table directly via a generic REST API interface.",{"title":18713,"description":18714},"Advanced Query Operators","Supports various operators and conditions for precise data filtering.",{"title":18716,"description":18717},"Pagination Support","Efficiently handle large datasets with support for offset and limit parameters.",{"title":18719,"description":18720},"Schema Inspection","Endpoints to list all tables and inspect column definitions and data types.",{"title":18722,"description":18723},"Permission-Based Access","Secure access restricted to administrators with the specific 'admin.table_search' permission.",[],{"screenshots":18726},[],{},"rolfschmidt",{"is_free":6460,"payment_models":18730},[],[],[],"en\u002Fpackages\u002Frolfs-tablesearch",[],{"package_type":6450,"repository_url":18736,"latest_version":6745,"license":6956},"https:\u002F\u002Fgithub.com\u002Frolfschmidt\u002FRolfs-TableSearch",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"2S7SL5Ta-O0dcXfs6Qqk6jybNxmYMlV5fbU2t8-neKY",{"id":18740,"basic_info":18741,"compatibility":18747,"extension":9,"features":18752,"issues":18767,"media":18768,"meta":18770,"metrics":13,"organization_id":6404,"pricing_and_payment":18774,"related_packages":18776,"reviews":18777,"seo_and_faqs":13,"stem":18778,"sysconfig":18779,"technical_details":18780,"ui_configuration":18781,"uuid":13,"__hash__":18782},"packagesEn\u002Fen\u002Fpackages\u002Fscim-identity-provisioning.json",{"title":18742,"slug":18743,"summary":18744,"categories":18745,"full_description":18746},"SCIM Identity Provisioning","scim-identity-provisioning","Turns Znuny into a SCIM 2.0 server for automatic user provisioning from identity providers like Entra ID or Okta.",[4737,4301,547,1965,3689,2597,5145,2697,5946],"This add-on implements the SCIM 2.0 (System for Cross-domain Identity Management) standard for Znuny. It allows identity providers such as Microsoft Entra ID (formerly Azure AD), Okta, or Keycloak to automatically create, update, and deactivate user accounts (agents and customers) and manage group memberships within Znuny. By utilizing the Generic Interface, it provides standardized endpoints for seamless integration with enterprise identity management systems, significantly reducing administrative overhead during personnel changes.",{"systems":18748,"dependencies":18751},[18749],{"system_id":6368,"supported_versions":18750},[6370,6574,6376],[],[18753,18756,18759,18762,18765],{"title":18754,"description":18755},"SCIM 2.0 Server Functionality","Full implementation of the RFC 7644 standard for managing users and groups.",{"title":18757,"description":18758},"Agent & Customer Synchronization","Automated lifecycle management (create, update, deactivate) for both agents and customer users.",{"title":18760,"description":18761},"Group Mapping","Synchronizes SCIM groups directly to Znuny roles (for agents) or Znuny groups (for customers).",{"title":18763,"description":18764},"Generic Interface Integration","Utilizes the Znuny Generic Interface with two pre-configured web services for easy setup.",{"title":12450,"description":18766},"Flexible configuration of attribute assignments between the SCIM provider and Znuny fields.",[],{"screenshots":18769},[],{"calls_to_action":18771},[18772],{"type":6398,"text":6977,"url":18773,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fscim-identity-provisioning",{"is_free":6401,"payment_models":18775},[],[],[],"en\u002Fpackages\u002Fscim-identity-provisioning",[],{"package_type":6417,"repository_url":18773,"license":6418},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"s9yDnMzIgj4KoYgggBHAYOHBWYujAE5lKvxZ_iJqRR4",{"id":18784,"basic_info":18785,"compatibility":18791,"extension":9,"features":18795,"issues":18805,"media":18806,"meta":18808,"metrics":13,"organization_id":7015,"pricing_and_payment":18809,"related_packages":18811,"reviews":18812,"seo_and_faqs":13,"stem":18813,"sysconfig":18814,"technical_details":18815,"ui_configuration":18817,"uuid":13,"__hash__":18818},"packagesEn\u002Fen\u002Fpackages\u002Fservicecontrol-backend.json",{"title":18786,"slug":18787,"summary":18788,"categories":18789,"full_description":18790},"ServiceControl Backend","servicecontrol-backend","Backend API service for the LigeroSmart ServiceControl module.",[4846,4956,567,5797,4877,274],"The backend component for LigeroSmart's ServiceControl, a module designed to enhance service management capabilities. It provides the necessary API endpoints and business logic to support service catalog operations, SLA management, and integration with the core LigeroSmart ITSM platform.",{"systems":18792,"dependencies":18794},[18793],{"system_id":6999},[],[18796,18799,18802],{"title":18797,"description":18798},"Service Catalog API","Provides endpoints for managing and retrieving service definitions.",{"title":18800,"description":18801},"SLA Logic","Backend logic for tracking and calculating Service Level Agreements.",{"title":18803,"description":18804},"LigeroSmart Integration","Designed to work specifically with the LigeroSmart ITSM ecosystem.",[],{"screenshots":18807},[],{},{"is_free":6460,"payment_models":18810},[],[],[],"en\u002Fpackages\u002Fservicecontrol-backend",[],{"package_type":6450,"repository_url":18816,"license":6684},"https:\u002F\u002Fgithub.com\u002FLigeroSmart\u002Fservicecontrol-backend",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"TgA7CzS2u_JKl2IkzrN2JNpZr_700aZ6C7liY-TVd_o",{"id":18820,"basic_info":18821,"compatibility":18826,"extension":9,"features":18830,"issues":18840,"media":18841,"meta":18843,"metrics":13,"organization_id":18844,"pricing_and_payment":18845,"related_packages":18847,"reviews":18848,"seo_and_faqs":13,"stem":18849,"sysconfig":18850,"technical_details":18851,"ui_configuration":18853,"uuid":13,"__hash__":18854},"packagesEn\u002Fen\u002Fpackages\u002Fslack2zammad.json",{"title":18822,"slug":18822,"summary":18823,"categories":18824,"full_description":18825},"slack2zammad","A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.",[4986,2686,4339,617,527,2697,1111],"slack2zammad is a Python-based integration tool that bridges Slack and Zammad. Built with the Slack Bolt framework, it allows users to use a 'Create Zammad Ticket' message shortcut in Slack. The application extracts the message content and creates a corresponding ticket in Zammad via its REST API. It is designed to help teams transition informal requests from Slack channels into structured helpdesk workflows. The application supports Slack's Socket Mode, simplifying deployment in internal networks without the need for public endpoints.",{"systems":18827,"dependencies":18829},[18828],{"system_id":6659},[],[18831,18834,18837],{"title":18832,"description":18833},"Slack Message Shortcut","Adds a context menu entry to Slack messages for instant ticket creation in Zammad.",{"title":18835,"description":18836},"Socket Mode Support","Allows the app to run behind firewalls without requiring a public URL (webhook endpoint) via Slack Socket Mode.",{"title":18838,"description":18839},"Environment Configuration","Simple configuration via environment variables for Zammad URL, user credentials, and Slack tokens.",[],{"screenshots":18842},[],{},"wearetechnative",{"is_free":6460,"payment_models":18846},[],[],[],"en\u002Fpackages\u002Fslack2zammad",[],{"package_type":6450,"repository_url":18852,"license":7754},"https:\u002F\u002Fgithub.com\u002Fwearetechnative\u002Fslack2zammad",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"4ClJWPOH2FF7wABkcKKsxrL4YFLOU6WuMPZfzC5DHgI",{"id":18856,"basic_info":18857,"compatibility":18861,"extension":9,"features":18864,"issues":18865,"media":18866,"meta":18868,"metrics":13,"organization_id":13,"pricing_and_payment":18869,"related_packages":18871,"reviews":18872,"seo_and_faqs":13,"stem":18873,"sysconfig":18874,"technical_details":18875,"ui_configuration":18877,"uuid":13,"__hash__":18878},"packagesEn\u002Fen\u002Fpackages\u002Fspm.json",{"title":18858,"slug":18858,"summary":18859,"categories":18860},"spm","SPM (Statistical Parametric Mapping) - Development Version",[2697],{"systems":18862,"dependencies":18863},[],[],[],[],{"screenshots":18867},[],{},{"is_free":6460,"payment_models":18870},[],[],[],"en\u002Fpackages\u002Fspm",[],{"package_type":6450,"repository_url":18876},"https:\u002F\u002Fgithub.com\u002Fspm\u002Fspm",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"5NDk4mC19dMkmqOUGbvIxzovkXVKawgyGBySa5UUn_Q",{"id":18880,"basic_info":18881,"compatibility":18887,"extension":9,"features":18894,"issues":18901,"media":18906,"meta":18908,"metrics":13,"organization_id":13,"pricing_and_payment":18909,"related_packages":18911,"reviews":18912,"seo_and_faqs":13,"stem":18913,"sysconfig":18914,"technical_details":18926,"ui_configuration":18928,"uuid":13,"__hash__":18929},"packagesEn\u002Fen\u002Fpackages\u002Fsqlsnippets.json",{"title":18882,"slug":18883,"summary":18884,"categories":18885,"full_description":18886},"SQLSnippets","sqlsnippets","Adds a snippet management feature to the administrative SQL box, allowing administrators to save and reuse frequently used SQL queries.",[5135,1597,93,5036,1698],"SQLSnippets is an extension for the administrative SQL box in Znuny and OTRS. It allows administrators to save complex or frequently used SQL queries as snippets. These snippets can be easily retrieved via a dropdown menu, edited, or deleted. This significantly speeds up database debugging and reporting tasks within the ticket system by eliminating the need to manually re-enter recurring queries.",{"systems":18888,"dependencies":18893},[18889,18891],{"system_id":6368,"supported_versions":18890},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6533,"supported_versions":18892},[6525],[],[18895,18898],{"title":18896,"description":18897},"Snippet Management","Save, load, and delete SQL queries directly in the administrative SQL Box.",{"title":18899,"description":18900},"Quick Access","Select saved queries from a dropdown menu for immediate execution.",[18902],{"source":6828,"source_url":18903,"items":18904},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-SQLSnippets\u002Fissues",[18905],{"title":7442,"url":18903,"state":6833},{"screenshots":18907},[],{},{"is_free":6460,"payment_models":18910},[],[],[],"en\u002Fpackages\u002Fsqlsnippets",[18915,18918,18922],{"name":18916,"system_id":6368,"description":18917,"default":6612},"SQLSnippets###Active","Activates or deactivates the SQLSnippets module.",{"name":18919,"system_id":6368,"description":18920,"default":18921},"SQLSnippets###StorageBackend","Defines the storage backend for the SQL snippets (File or Database).","Kernel::System::SQLSnippets::Backend::File",{"name":18923,"system_id":6368,"description":18924,"default":18925},"SQLSnippets###Directory","Directory where the SQL snippets are stored when using the file backend.","\u003COTRS_HOME>\u002Fvar\u002Fsql_snippets",{"package_type":6417,"repository_url":18927,"latest_version":12197,"license":6485},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-SQLSnippets",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"RMbAtc0hca8ZvJPXvZHPFFlu74RQbCizSpaHBLdENRk",{"id":18931,"basic_info":18932,"compatibility":18937,"extension":9,"features":18940,"issues":18941,"media":18942,"meta":18944,"metrics":13,"organization_id":13,"pricing_and_payment":18948,"related_packages":18950,"reviews":18951,"seo_and_faqs":13,"stem":18952,"sysconfig":18953,"technical_details":18954,"ui_configuration":18955,"uuid":13,"__hash__":18956},"packagesEn\u002Fen\u002Fpackages\u002Fstatistic-reports.json",{"title":18933,"slug":18934,"summary":18935,"categories":18936},"Statistic Reports","statistic-reports","Automates the delivery of ticket statistics to recipients' inboxes without manual intervention.",[2697],{"systems":18938,"dependencies":18939},[],[],[],[],{"screenshots":18943},[],{"calls_to_action":18945},[18946],{"type":6398,"text":6977,"url":18947,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fstatistic-reports",{"is_free":6401,"payment_models":18949},[],[],[],"en\u002Fpackages\u002Fstatistic-reports",[],{"package_type":6450,"repository_url":18947},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Ot-z4GYWfO--PGlyiIbAOu0iUpaG8wiuc7ViVInGQGU",{"id":18958,"basic_info":18959,"compatibility":18964,"extension":9,"features":18967,"issues":18968,"media":18969,"meta":18971,"metrics":13,"organization_id":13,"pricing_and_payment":18972,"related_packages":18974,"reviews":18975,"seo_and_faqs":13,"stem":18976,"sysconfig":18977,"technical_details":18978,"ui_configuration":18980,"uuid":13,"__hash__":18981},"packagesEn\u002Fen\u002Fpackages\u002Fsupportdocs.json",{"title":18960,"slug":18961,"summary":18962,"categories":18963},"SupportDocs","supportdocs","Generate help centers for your iOS apps. Hosted by GitHub and always up-to-date.",[2697],{"systems":18965,"dependencies":18966},[],[],[],[],{"screenshots":18970},[],{},{"is_free":6460,"payment_models":18973},[],[],[],"en\u002Fpackages\u002Fsupportdocs",[],{"package_type":6450,"repository_url":18979},"https:\u002F\u002Fgithub.com\u002Faheze\u002FSupportDocs",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"6sUF-NOJTVc6qmYgxOVO-mUyn3k32y2gHgY3goe3MT4",{"id":18983,"basic_info":18984,"compatibility":18990,"extension":9,"features":18999,"issues":19010,"media":19017,"meta":19019,"metrics":13,"organization_id":13,"pricing_and_payment":19020,"related_packages":19022,"reviews":19023,"seo_and_faqs":13,"stem":19024,"sysconfig":19025,"technical_details":19026,"ui_configuration":19028,"uuid":13,"__hash__":19029},"packagesEn\u002Fen\u002Fpackages\u002Fsuqldotrs-api.json",{"title":18985,"slug":18986,"summary":18987,"categories":18988,"full_description":18989},"suqld\u002Fotrs-api","suqldotrs-api","A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets and users in OTRS, Znuny, and OTOBO.",[274,5046,4065,1151,2697],"suqld\u002Fotrs-api is a PHP library specifically designed to facilitate interaction with the OTRS SOAP API (GenericInterface). It provides developers with a convenient way to connect external PHP applications to OTRS-based ticket systems. The library handles the complexities of SOAP communication and enables access to core functions such as ticket handling and user authentication. Since Znuny and OTOBO are based on the OTRS Community Edition and have largely maintained the SOAP interface, this library is also compatible with these systems.",{"systems":18991,"dependencies":18998},[18992,18994,18996],{"system_id":6533,"supported_versions":18993},[6877,6878,6525],{"system_id":6368,"supported_versions":18995},[6525,6530,6531,6881],{"system_id":6432,"supported_versions":18997},[6884,6885,6886],[],[19000,19002,19004,19007],{"title":5510,"description":19001},"Allows creating, searching, retrieving, and updating tickets via the SOAP interface.",{"title":4896,"description":19003},"Supports session creation for secure, authenticated API access.",{"title":19005,"description":19006},"SOAP Abstraction","Abstracts complex SOAP calls into developer-friendly PHP methods.",{"title":19008,"description":19009},"Cross-System Compatibility","Seamless integration with OTRS Community Edition, Znuny, and OTOBO.",[19011],{"source":6828,"source_url":19012,"items":19013},"https:\u002F\u002Fgithub.com\u002Fsuaustralia\u002Fotrs-api\u002Fissues",[19014],{"title":19015,"url":19016,"state":7192},"Support for OTRS 6 SOAP API","https:\u002F\u002Fgithub.com\u002Fsuaustralia\u002Fotrs-api\u002Fissues\u002F1",{"screenshots":19018},[],{},{"is_free":6460,"payment_models":19021},[],[],[],"en\u002Fpackages\u002Fsuqldotrs-api",[],{"package_type":6450,"repository_url":19027,"license":6684,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fsuaustralia\u002Fotrs-api",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"bJe_dRcG7gSNLfRbOYOp14TZGpDCGBxQwPkNi2bd4c4",{"id":19031,"basic_info":19032,"compatibility":19036,"extension":9,"features":19043,"issues":19056,"media":19062,"meta":19064,"metrics":19068,"organization_id":13,"pricing_and_payment":19069,"related_packages":19071,"reviews":19072,"seo_and_faqs":19073,"stem":19077,"sysconfig":19078,"technical_details":19090,"ui_configuration":13,"uuid":19091,"__hash__":19092},"packagesEn\u002Fen\u002Fpackages\u002Fsurvey.json",{"title":5234,"slug":5235,"summary":19033,"categories":19034,"full_description":19035},"Enables the creation and distribution of customer satisfaction surveys linked to tickets to collect feedback and analyze service quality.",[5235,1477,2162,4369,1111,4548],"The Survey package for OTOBO (and OTRS CE) is an essential tool for quality management in the service desk. It enables the creation of detailed questionnaires that can be sent to customers manually or automatically. By linking surveys to tickets, feedback can be directly related to specific services. The module offers extensive configuration options for sending intervals (to avoid over-surveying customers) and exclusion criteria via regular expressions. Results are presented in clear statistics and can be exported for external analysis.",{"systems":19037,"dependencies":19042},[19038,19040],{"system_id":6432,"supported_versions":19039},[6884,6885,6886],{"system_id":6533,"supported_versions":19041},[6525],[],[19044,19047,19050,19053],{"title":19045,"description":19046},"Automatic Trigger","Surveys can be sent automatically as soon as a ticket reaches a defined state (e.g., 'closed').",{"title":19048,"description":19049},"Diverse Question Types","Supports various question types such as radio buttons, checkboxes, yes\u002Fno questions, and free-text fields.",{"title":19051,"description":19052},"Graphical Statistics","Integrated graphical evaluations and statistics for analyzing customer satisfaction directly within the system.",{"title":19054,"description":19055},"Anonymization","Surveys can be configured to store responses anonymously to ensure data privacy.",[19057],{"source":6828,"source_url":19058,"items":19059},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSurvey\u002Fissues",[19060],{"title":19061,"url":19058},"General issue tracking for OTOBO Survey module",{"screenshots":19063},[],{"calls_to_action":19065},[19066],{"type":6398,"text":6399,"url":19067,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSurvey",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":19070},[],[],[],{"meta_title":19074,"meta_description":19075,"faqs":19076},"Survey | Open ITSM Hub","Create and send customer satisfaction surveys linked to tickets. Collect feedback and analyze service quality metrics.",[],"en\u002Fpackages\u002Fsurvey",[19079,19082,19086],{"name":19080,"system_id":6432,"description":19081,"default":8662},"Survey::CheckUserQueue","Checks if the user is in the queue before sending the survey.",{"name":19083,"system_id":6432,"description":19084,"default":19085},"Survey::SendPeriod","Number of days that must pass between two surveys for the same customer.","30",{"name":19087,"system_id":6432,"description":19088,"default":19089},"Survey::SendNoSurveyRegExp","Regular expression for ticket subjects for which no survey should be sent.","^$",{"license":8300,"package_type":6417,"repository_url":19067,"latest_version":7602},"07848cf3-8fed-494e-b69a-5f0eb1748ee2","n5ZXTRm3utt_nrwW7Oix0gSIImSacG2C6QWBjahNwB8",{"id":19094,"basic_info":19095,"compatibility":19101,"extension":9,"features":19105,"issues":19111,"media":19112,"meta":19114,"metrics":13,"organization_id":19118,"pricing_and_payment":19119,"related_packages":19121,"reviews":19122,"seo_and_faqs":13,"stem":19123,"sysconfig":19124,"technical_details":19125,"ui_configuration":19126,"uuid":13,"__hash__":19127},"packagesEn\u002Fen\u002Fpackages\u002Fswp-zammadintegration.json",{"title":19096,"slug":19097,"summary":19098,"categories":19099,"full_description":19100},"SWP-ZammadIntegration","swp-zammadintegration","Shopware 5 plugin for easy integration of the Zammad chat widget.",[4917,815,2686,1866],"This Shopware 5 plugin enables the seamless integration of the Zammad chat widget into an online store. Shop owners can easily activate and configure the widget via the Shopware backend by entering the Zammad URL and the corresponding chat ID. The plugin ensures that the Zammad JavaScript snippet is correctly loaded into the storefront.",{"systems":19102,"dependencies":19104},[19103],{"system_id":6659},[],[19106,19108],{"title":17525,"description":19107},"Enables the integration of the Zammad chat widget into the Shopware storefront.",{"title":19109,"description":19110},"Backend Configuration","Simple configuration of Zammad host and chat ID directly in the Shopware backend.",[],{"screenshots":19113},[],{"calls_to_action":19115},[19116],{"type":6398,"text":6977,"url":19117,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002Fbauer-group\u002FSWP-ZammadIntegration","bauer-group",{"is_free":6460,"payment_models":19120},[],[],[],"en\u002Fpackages\u002Fswp-zammadintegration",[],{"package_type":6450,"repository_url":19117,"license":6684},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"5GRAbP-BCQ1tJ1FpMBQBUJgtYrDvatTc7LcgpYUzGh8",{"id":19129,"basic_info":19130,"compatibility":19136,"extension":9,"features":19141,"issues":19142,"media":19143,"meta":19145,"metrics":19154,"organization_id":19155,"pricing_and_payment":19156,"related_packages":19171,"reviews":19173,"seo_and_faqs":19174,"stem":19220,"sysconfig":19221,"technical_details":19222,"ui_configuration":19225,"uuid":19227,"__hash__":19228},"packagesEn\u002Fen\u002Fpackages\u002Fsysfix-otobo-backup-tools.json",{"title":19131,"slug":19132,"summary":19133,"full_description":19134,"categories":19135},"Backup Tools for OTOBO","sysfix-otobo-backup-tools","OTOBO admin plugin that automates full-instance backups, off-site sync, retention, encryption and one-click restore without SSH.","A professional backup solution for OTOBO that integrates the entire backup and restore process into the admin interface. The module eliminates the need for manual scripts (backup.pl), cron jobs, or SSH access. It backs up the database, configuration, and the entire filesystem into an encrypted archive. By integrating rclone, it supports numerous cloud destinations such as OneDrive, Google Drive, Dropbox, and Backblaze B2. An automated retention policy ensures efficient storage usage, while the one-click restore function minimizes downtime in case of an emergency.",[577,4608,1001,1956,2282,4907,3749,1826,2402,557,1101,2262,93,2697],{"systems":19137,"dependencies":19140},[19138],{"system_id":6432,"supported_versions":19139},[6809,6699,6700],[],[],[],{"screenshots":19144},[],{"calls_to_action":19146},[19147,19150],{"type":6398,"text":19148,"url":19149,"is_internal":6401},"Product page","https:\u002F\u002Fwww.sysfix.co.uk\u002Fotobo-backup-tools",{"type":19151,"text":19152,"url":19153,"is_internal":6401},"secondary","Pricing","https:\u002F\u002Fwww.sysfix.co.uk\u002Fotobo-backup-tools#pricing",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},"sysfix",{"is_free":6460,"has_trial":6460,"trial_days":12602,"currency":19157,"payment_models":19158},"GBP",[19159,19163,19168],{"plan_name":19160,"billing_cycle":19161,"price":6403,"currency":19157,"description":19162,"purchase_url":19153},"Free Edition","one-time","Local disk and standard FTP forever, plus scheduler, retention and restore. First 14 days unlock all premium destinations.",{"plan_name":19164,"billing_cycle":19165,"price":19166,"currency":19157,"description":19167,"purchase_url":19153},"Annual licence","yearly",59,"All destinations (FTP, FTPS, SFTP, OneDrive, Dropbox, Google Drive, Backblaze B2), AES encryption, per-destination retention and failure alerts.",{"plan_name":19169,"billing_cycle":19161,"price":3583,"currency":19157,"description":19170,"purchase_url":19153},"Perpetual licence","One-time payment for all destinations and encryption. Never expires; 12 months of updates included.",[19172],"sysfix-otobo-theme-customiser",[],{"meta_title":19175,"meta_description":19176,"faqs":19177},"Backup Tools for OTOBO — SysFix | Open ITSM Hub","Automate OTOBO backups from the Admin panel: schedules, off-site sync, encryption, retention and one-click restore. Free local\u002FFTP tier plus paid cloud licences.",[19178,19194,19204,19213],{"question":19179,"answer":19180,"sources":19181,"relatedLinks":19187},"What gets backed up?","Backup Tools for OTOBO creates a full-instance archive containing the complete database, all configuration files, and the OTOBO filesystem.\n\nThat means tickets, articles, attachments metadata, agent accounts, customer data, dynamic fields, process definitions, and system settings are captured together—not just a database dump. On restore, you get a consistent instance state instead of manually reassembling config and code from separate backups.\n\nFor disaster recovery, treat this as one atomic unit and verify restore on staging before relying on it in production.",[19182,19184],{"label":19183,"url":19149},"SysFix — Backup Tools for OTOBO",{"label":19185,"url":19186},"OTOBO Package Manager","https:\u002F\u002Fdoc.otobo.org\u002Fadmin\u002Fpackage\u002Findex.html",[19188,19191],{"label":19189,"url":19190},"Package listing on Open ITSM Hub","\u002Fpackages\u002Fsysfix-otobo-backup-tools",{"label":19192,"url":19193},"OTOBO plugins directory","\u002Fotobo-plugins",{"question":19195,"answer":19196,"sources":19197,"relatedLinks":19200},"What is included in the free edition?","The Free Edition permanently includes local disk and standard FTP destinations, plus the built-in scheduler, global retention policies, browse\u002Fdelete\u002Flock controls, and one-click restore from the Admin dashboard.\n\nA 14-day trial unlocks premium destinations (FTPS, SFTP, OneDrive, Dropbox, Google Drive, Backblaze B2), AES encryption before upload, per-destination retention rules, and failure email alerts. Paid licences extend those premium features beyond the trial.\n\nCompare tiers on the vendor pricing page before planning off-site backup architecture.",[19198],{"label":19199,"url":19153},"SysFix pricing",[19201],{"label":19202,"url":19203},"All OTOBO packages","\u002Fpackages?systems=otobo",{"question":19205,"answer":19206,"sources":19207,"relatedLinks":19212},"Do I need SSH or cron to run backups?","No. The plugin installs through OTOBO's Package Manager and schedules jobs via the OTOBO daemon—no separate cron entries, SSH scripts, or manual backup.pl invocations required.\n\nYou configure destinations, retention, and restore entirely from the Admin panel. That suits teams who want automated backups without maintaining external shell automation or granting server-level access to operators.\n\nEnsure the OTOBO daemon is running in production; backup schedules depend on it.",[19208,19211],{"label":19209,"url":19210},"OTOBO daemon documentation","https:\u002F\u002Fdoc.otobo.org\u002F",{"label":19148,"url":19149},[],{"question":19214,"answer":19215,"sources":19216,"relatedLinks":19219},"How does encryption work?","When you enable encryption, the plugin generates a master key shown exactly once—store it securely outside OTOBO.\n\nEncryption can be toggled per destination before upload using AES. The master key is never stored inside OTOBO or included in configuration exports, so backup archives remain protected even if configuration files leak.\n\nWithout the key, encrypted off-site copies cannot be restored—include key management in your disaster-recovery runbook.",[19217],{"label":19218,"url":19149},"SysFix — Backup Tools",[],"en\u002Fpackages\u002Fsysfix-otobo-backup-tools",[],{"package_type":6417,"license":19223,"install_instructions":19224},"Proprietary (Free tier available)","Upload the .opm file in Admin → Package Manager, then paste the domain-locked licence key. Destinations, schedule and retention are configured in the Admin panel — no SSH or cron required.",{"is_featured":6460,"accent_color":19226,"layout_template":6487,"show_author_badge":6460},"#2563eb","c4e9d1a2-7b18-4c3e-9f06-2a8b5d6e0f11","267n23_SwpM3JiJ1Oaktr44_rlFIYi2mcffwGjAmgFg",{"id":19230,"basic_info":19231,"compatibility":19236,"extension":9,"features":19241,"issues":19253,"media":19254,"meta":19256,"metrics":19267,"organization_id":19155,"pricing_and_payment":19268,"related_packages":19274,"reviews":19275,"seo_and_faqs":19276,"stem":19312,"sysconfig":19313,"technical_details":19314,"ui_configuration":19316,"uuid":19317,"__hash__":19318},"packagesEn\u002Fen\u002Fpackages\u002Fsysfix-otobo-theme-customiser.json",{"title":19232,"slug":19172,"summary":19233,"full_description":19234,"categories":19235},"OTOBO Theme Customiser","Admin-panel extension for OTOBO that lets administrators rebrand the agent interface with custom colours, logos, CSS presets, and settings that survive package updates.","The OTOBO Theme Customiser by SysFix provides a user-friendly interface within the OTOBO admin area to modify the look and feel of the system without editing code manually. It allows for the adjustment of primary and secondary brand colors, header backgrounds, and logo placement. Crucially, these changes are stored in the database\u002Fconfiguration, ensuring they are not overwritten during system upgrades. This saves time during maintenance and ensures consistent branding across versions.",[5392,646,1663,73,1377,3064,4173,1101,1668,1537],{"systems":19237,"dependencies":19240},[19238],{"system_id":6432,"supported_versions":19239},[6885,6886],[],[19242,19245,19248,19250],{"title":19243,"description":19244},"Color Customization","Allows for easy adjustment of primary and secondary UI colors via a color picker.",{"title":19246,"description":19247},"Logo Management","Easily upload and position company logos directly from the administration interface.",{"title":1376,"description":19249},"Inject custom CSS styles to further refine the design without editing core files.",{"title":19251,"description":19252},"Update Safety","All design settings are stored in the configuration and remain intact even after OTOBO system updates.",[],{"screenshots":19255},[],{"calls_to_action":19257},[19258,19260,19263],{"type":6398,"text":19148,"url":19259,"is_internal":6401},"https:\u002F\u002Fwww.sysfix.co.uk\u002Fotobo-theme-customiser",{"type":19151,"text":19261,"url":19262,"is_internal":6401},"Buy licence","https:\u002F\u002Fwww.sysfix.co.uk\u002Fbuy-otobo-theme-customiser.html",{"type":19264,"text":19265,"url":19266,"is_internal":6401},"tertiary","Release blog post","https:\u002F\u002Fwww.sysfix.co.uk\u002Fblog\u002Fwhy-your-helpdesk-shouldnt-look-like-everyone-elses",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"has_trial":6401,"currency":19157,"payment_models":19269},[19270],{"plan_name":19271,"billing_cycle":19161,"price":19272,"currency":19157,"description":19273,"purchase_url":19262},"Single-domain licence",39,"Perpetual and annual licensing available. Single-domain licences from £39.",[],[],{"meta_title":19277,"meta_description":19278,"faqs":19279},"OTOBO Theme Customiser — SysFix | Open ITSM Hub","Rebrand your OTOBO helpdesk from the admin panel with custom colours, logos, CSS presets, and update-safe settings. Listed on Open ITSM Hub.",[19280,19295,19304],{"question":19281,"answer":19282,"sources":19283,"relatedLinks":19288},"Does Theme Customiser survive OTOBO updates?","Yes. Colours, logos, favicons, and custom CSS are stored in the plugin's own configuration layer rather than as fragile edits to core templates.\n\nAfter OTOBO installs, updates, or package reinstalls, Theme Customiser reapplies your branding automatically. That avoids the common problem where manual CSS injections or template overrides break after a minor release.\n\nStill test branding after major version upgrades in staging.",[19284,19286],{"label":19285,"url":19259},"SysFix — Theme Customiser",{"label":19287,"url":19210},"OTOBO updates",[19289,19292],{"label":19290,"url":19291},"Package listing","\u002Fpackages\u002Fsysfix-otobo-theme-customiser",{"label":19293,"url":19294},"OTOBO skins","\u002Fskins?systems=otobo",{"question":19296,"answer":19297,"sources":19298,"relatedLinks":19300},"Do I need a developer to rebrand OTOBO with this package?","No. Theme Customiser targets OTOBO administrators, not front-end developers. You adjust primary and accent colours, upload logos, and apply CSS presets directly from the Admin panel—without editing Perl templates or rebuilding assets.\n\nFor most corporate rebrands (colours, logo swap, minor CSS tweaks) that is sufficient. Deep layout changes or new UI components may still need custom development outside this plugin.",[19299],{"label":19148,"url":19259},[19301],{"label":19302,"url":19303},"Skin generator tool","\u002Ftools\u002Fskin-generator",{"question":19305,"answer":19306,"sources":19307,"relatedLinks":19311},"How does licensing work?","Licences are cryptographically signed and domain-locked to your OTOBO instance. Validation runs on your own server with no ongoing internet dependency—useful for air-gapped or regulated environments.\n\nOnce activated, the licence unlocks paid features without phoning home on every page load. Purchase and renewal are handled through SysFix; keep licence files backed up alongside your instance.",[19308,19309],{"label":19261,"url":19262},{"label":19310,"url":19259},"SysFix product page",[],"en\u002Fpackages\u002Fsysfix-otobo-theme-customiser",[],{"package_type":6417,"license":1100,"install_instructions":19315},"Install as a standard OTOBO admin package via the Package Manager. Licence keys are issued per domain after purchase.",{"is_featured":6460,"accent_color":19226,"layout_template":6487,"show_author_badge":6460},"a8f3c2e1-9b4d-4f7a-8e6c-1d2b3a4c5d6e","h0-29HIPjmTBn5KcfxF6otLh194URgxYbx1inx-D9Ys",{"id":19320,"basic_info":19321,"compatibility":19326,"extension":9,"features":19331,"issues":19344,"media":19354,"meta":19356,"metrics":19360,"organization_id":4667,"pricing_and_payment":19361,"related_packages":19363,"reviews":19364,"seo_and_faqs":19365,"stem":19369,"sysconfig":19370,"technical_details":19387,"ui_configuration":19388,"uuid":19389,"__hash__":19390},"packagesEn\u002Fen\u002Fpackages\u002Fsystemmonitoring.json",{"title":19322,"slug":14349,"summary":19323,"categories":19324,"full_description":19325},"SystemMonitoring","Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management.",[3390,3495,2568,6253,527,4153,6164],"The SystemMonitoring package for OTOBO provides seamless integration between the ticketing system and IT monitoring solutions. It primarily functions as a PostMaster filter that analyzes incoming notification emails. When a monitoring system reports an error (e.g., CRITICAL or DOWN), OTOBO automatically creates a ticket. As soon as the system sends a recovery notification (e.g., OK or UP), the corresponding ticket is automatically closed. This significantly reduces manual effort for administrators and ensures that monitoring events are documented without gaps. The package is highly configurable and supports various monitoring suites through customizable regular expressions for host, service, and state detection.",{"systems":19327,"dependencies":19330},[19328],{"system_id":6432,"supported_versions":19329},[6884,6885,6886,6931],[],[19332,19335,19338,19341],{"title":19333,"description":19334},"Email-based Integration","Processes incoming emails from monitoring systems like Nagios, Icinga, Zabbix, and Checkmk.",{"title":19336,"description":19337},"Automatic Ticket Closing","Automatically closes tickets when a RECOVERY or OK message is received from the monitoring system.",{"title":19339,"description":19340},"Host\u002FService Linking","Links tickets to specific hosts or services based on configurable regular expressions.",{"title":19342,"description":19343},"Nagios\u002FIcinga Acknowledgment","Supports acknowledgment in Nagios\u002FIcinga as soon as a ticket is locked.",[19345],{"source":6828,"source_url":19346,"items":19347},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring\u002Fissues",[19348,19351],{"title":19349,"url":19350,"state":7192,"number":12602},"Improve regex for Icinga2 default notifications","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring\u002Fissues\u002F14",{"title":19352,"url":19353,"state":6833,"number":8226},"Support for multiple monitoring systems in parallel","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring\u002Fissues\u002F12",{"screenshots":19355},[],{"calls_to_action":19357},[19358],{"type":6398,"text":6399,"url":19359,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":19362},[],[],[],{"meta_title":19366,"meta_description":19367,"faqs":19368},"SystemMonitoring | Open ITSM Hub","Receives and processes system monitoring events from Nagios, Icinga, or other monitoring tools to automatically create and update tickets.",[],"en\u002Fpackages\u002Fsystemmonitoring",[19371,19375,19379,19383],{"name":19372,"system_id":6432,"description":19373,"default":19374},"PostMaster::PreFilterModule###000-SystemMonitoring","Enables the PostMaster filter for system monitoring.","000-SystemMonitoring",{"name":19376,"system_id":6432,"description":19377,"default":19378},"SystemMonitoring::TicketStateAfterClose","State a ticket is set to when an OK message is received.","closed successful",{"name":19380,"system_id":6432,"description":19381,"default":19382},"SystemMonitoring::HostRegExp","Regular expression to extract the host name from the email.","\\s*Host:\\s+(.*)\\s*",{"name":19384,"system_id":6432,"description":19385,"default":19386},"SystemMonitoring::ServiceRegExp","Regular expression to extract the service name from the email.","\\s*Service:\\s+(.*)\\s*",{"license":7245,"package_type":6417,"repository_url":19359,"latest_version":8671},{"is_featured":6460},"b208455d-bfd3-4296-bc2c-85048daf5dad","STdqO03SqsLW1n1Llusg7E7hrh16eBi3QBJCiYLVPTU",{"id":19392,"basic_info":19393,"compatibility":19398,"extension":9,"features":19402,"issues":19412,"media":19419,"meta":19421,"metrics":13,"organization_id":13,"pricing_and_payment":19422,"related_packages":19424,"reviews":19425,"seo_and_faqs":13,"stem":19426,"sysconfig":19427,"technical_details":19428,"ui_configuration":19431,"uuid":13,"__hash__":19432},"packagesEn\u002Fen\u002Fpackages\u002Ftap-zammad.json",{"title":19394,"slug":19394,"summary":19395,"categories":19396,"full_description":19397},"tap-zammad","A Singer tap for Zammad that extracts tickets, groups, organizations, and users via the REST API for use in ETL and data integration pipelines.",[4937,3253,2024,1577,4548,2697],"tap-zammad is a Singer tap for Zammad, built with the Meltano SDK. This tool allows for the efficient extraction of data from a Zammad instance for replication into data warehouses or other analytical targets. It utilizes the Zammad REST API and supports modern Singer features such as schema discovery and incremental replication based on timestamps. It is ideal for organizations looking to integrate Zammad data into Business Intelligence (BI) or reporting pipelines using tools like Meltano or Airbyte.",{"systems":19399,"dependencies":19401},[19400],{"system_id":6659},[],[19403,19406,19409],{"title":19404,"description":19405},"Data Extraction","Extracts Tickets (including tags), Users, Groups, and Organizations from the Zammad REST API.",{"title":19407,"description":19408},"Incremental Sync","Supports incremental synchronization using state tracking to transfer only new or updated records.",{"title":19410,"description":19411},"Meltano SDK Integration","Built with the Meltano SDK for Singer Taps, allowing for easy configuration and extensibility.",[19413],{"source":6828,"source_url":19414,"items":19415},"https:\u002F\u002Fgithub.com\u002Fentropeak\u002Ftap-zammad\u002Fissues",[19416],{"title":19417,"url":19418,"state":6833},"Support for Ticket Articles stream","https:\u002F\u002Fgithub.com\u002Fentropeak\u002Ftap-zammad\u002Fissues\u002F1",{"screenshots":19420},[],{},{"is_free":6460,"payment_models":19423},[],[],[],"en\u002Fpackages\u002Ftap-zammad",[],{"package_type":7284,"repository_url":19429,"latest_version":19430,"license":7754},"https:\u002F\u002Fgithub.com\u002Fentropeak\u002Ftap-zammad","0.0.5",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"YYScJwVBUYNTWZ2JUjJZwVT_WdeKr35lQIXxuW6a7og",{"id":19434,"basic_info":19435,"compatibility":19441,"extension":9,"features":19453,"issues":19460,"media":19461,"meta":19463,"metrics":13,"organization_id":13,"pricing_and_payment":19464,"related_packages":19466,"reviews":19467,"seo_and_faqs":13,"stem":19468,"sysconfig":19469,"technical_details":19470,"ui_configuration":19473,"uuid":13,"__hash__":19474},"packagesEn\u002Fen\u002Fpackages\u002Ftessera.json",{"title":19436,"slug":19437,"summary":19438,"categories":19439,"full_description":19440},"Tessera","tessera","A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.",[4697,4598,284,5511,2697,1728],"Tessera is a Ruby client library designed to interface with the OTRS (Open Ticket Request System) REST API. It provides an object-oriented way to perform common tasks such as creating, updating, and searching for tickets, as well as managing user sessions. Because Znuny, OTOBO, and LigeroSmart maintain compatibility with the OTRS GenericInterface, Tessera can be used across the entire ecosystem of these systems to simplify integrations within Ruby applications.",{"systems":19442,"dependencies":19452},[19443,19445,19447,19449],{"system_id":6533,"supported_versions":19444},[6878,6525],{"system_id":6368,"supported_versions":19446},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6432,"supported_versions":19448},[6884,6885,6886],{"system_id":6999,"supported_versions":19450},[6531,19451],"8.0",[],[19454,19456,19458],{"title":5510,"description":19455},"Allows creating, retrieving, updating, and searching for tickets via the REST interface.",{"title":4896,"description":19457},"Automates the creation and management of session tokens for API access.",{"title":6666,"description":19459},"Provides a clean Ruby abstraction over the JSON-based GenericInterface API.",[],{"screenshots":19462},[],{},{"is_free":6460,"payment_models":19465},[],[],[],"en\u002Fpackages\u002Ftessera",[],{"package_type":11274,"repository_url":19471,"latest_version":19472,"license":6684},"https:\u002F\u002Fgithub.com\u002Fredrick\u002Ftessera","0.4.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"8oOrWSs2_rWtg_6Ho8PdhCyaaEO9Zk0a-WvYLdIyyrk",{"id":19476,"basic_info":19477,"compatibility":19483,"extension":9,"features":19488,"issues":19498,"media":19499,"meta":19501,"metrics":19505,"organization_id":6404,"pricing_and_payment":19506,"related_packages":19508,"reviews":19509,"seo_and_faqs":19510,"stem":19514,"sysconfig":19515,"technical_details":19525,"ui_configuration":19526,"uuid":19527,"__hash__":19528},"packagesEn\u002Fen\u002Fpackages\u002Fticket-approval.json",{"title":19478,"slug":19479,"summary":19480,"categories":19481,"full_description":19482},"Ticket Approval","ticket-approval","Enables structured approval workflows via email for internal and external users without requiring system access.",[342,6153,4242,1936,6164,4877],"The Ticket Approval add-on streamlines decision-making processes within Znuny. Agents can trigger approval requests directly from a ticket. The designated approvers receive an email with the relevant ticket information and links to approve or deny the request. This process does not require the approver to have an agent account or log into the system, making it ideal for external stakeholders or management. The status of the approval is automatically updated in the ticket, and subsequent actions can be triggered based on the decision.",{"systems":19484,"dependencies":19487},[19485],{"system_id":6368,"supported_versions":19486},[6525,6526,6527,6528,6529,6530,6531,6881],[],[19489,19492,19495],{"title":19490,"description":19491},"Email-based Approval","Approve or reject requests directly via email links without requiring a system login.",{"title":19493,"description":19494},"Workflow Integration","Automatically update ticket status and trigger subsequent actions based on the approval decision.",{"title":19496,"description":19497},"External Approvers","Allows the inclusion of external stakeholders or management in the approval process without an agent account.",[],{"screenshots":19500},[],{"calls_to_action":19502},[19503],{"type":6398,"text":6399,"url":19504,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fticket-approval",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":19507},[],[],[],{"meta_title":19511,"meta_description":19512,"faqs":19513},"Ticket Approval | Open ITSM Hub","Enables approval workflows in the system. Allows for the creation of approval requests from notifications and captures decisions from agents, customers, or public users without requiring ticket access.",[],"en\u002Fpackages\u002Fticket-approval",[19516,19519,19522],{"name":19517,"system_id":6368,"description":19518},"Ticket::Approval::Email::Subject","Defines the subject of the approval email.",{"name":19520,"system_id":6368,"description":19521},"Ticket::Approval::State::Approved","Defines the state of a ticket after a successful approval.",{"name":19523,"system_id":6368,"description":19524},"Ticket::Approval::State::Rejected","Defines the state of a ticket after a rejection.",{"package_type":6417,"repository_url":19504,"license":6418},{"is_featured":6460},"54eb45fa-3ede-4113-b2f5-45f3238932e3","XqL3ViOomFeKyo7oqrGrIAnJHEchal5LqtPxqYRibrc",{"id":19530,"basic_info":19531,"compatibility":19537,"extension":9,"features":19542,"issues":19555,"media":19556,"meta":19558,"metrics":19562,"organization_id":6404,"pricing_and_payment":19563,"related_packages":19565,"reviews":19566,"seo_and_faqs":19567,"stem":19571,"sysconfig":19572,"technical_details":19579,"ui_configuration":13,"uuid":19581,"__hash__":19582},"packagesEn\u002Fen\u002Fpackages\u002Fticketactionlink.json",{"title":19532,"slug":19533,"summary":19534,"categories":19535,"full_description":19536},"TicketActionLink","ticketactionlink","Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.",[6095,6164,303,5411,527,2697],"TicketActionLink is an extension for Znuny that allows administrators to define custom actions in the ticket and article menus. These actions trigger a web service (invoker) to send data to external systems or start processes. The response from the web service can be used to update the ticket immediately (e.g., setting a state or filling dynamic fields). This enables seamless integration of third-party systems directly into the user interface without agents having to leave the view.",{"systems":19538,"dependencies":19541},[19539],{"system_id":6368,"supported_versions":19540},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],[],[19543,19546,19549,19552],{"title":19544,"description":19545},"Custom Menu Entries","Allows adding buttons to the ticket and article menus to trigger actions manually.",{"title":19547,"description":19548},"Web Service Integration","Triggers defined web service invokers directly from the ticket context.",{"title":19550,"description":19551},"Automated Ticket Updates","Automatically updates ticket attributes like dynamic fields, state, or priority based on the web service response.",{"title":19553,"description":19554},"Configuration & Control","Supports confirmation dialogs before execution and visibility control via ACLs.",[],{"screenshots":19557},[],{"calls_to_action":19559},[19560],{"type":6398,"text":6399,"url":19561,"is_internal":6401},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fticketactionlink",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":19564},[],[],[],{"meta_title":19568,"meta_description":19569,"faqs":19570},"TicketActionLink | Open ITSM Hub","Extends Znuny by adding custom entries to the Ticket Action and Article Action menus in the ticket detail view. Allows users to trigger defined web services directly within the context of a ticket and apply the response back to the ticket.",[],"en\u002Fpackages\u002Fticketactionlink",[19573,19576],{"name":19574,"system_id":6368,"description":19575},"TicketActionLink::TicketMenu###0100-ActionLink","Configuration of menu entries for the ticket menu.",{"name":19577,"system_id":6368,"description":19578},"TicketActionLink::ArticleMenu###0100-ActionLink","Configuration of menu entries for the article menu.",{"package_type":6417,"repository_url":19561,"license":19580,"latest_version":6621},"Proprietary (Znuny Feature Add-on License)","95b52a7b-1534-48e2-bcdc-6bd458267c27","MT-65R39-stHoI3GtqLv3Dzpah_Zu7jka66aWkCwc3s",{"id":19584,"basic_info":19585,"compatibility":19590,"extension":9,"features":19597,"issues":19607,"media":19608,"meta":19610,"metrics":13,"organization_id":6547,"pricing_and_payment":19611,"related_packages":19613,"reviews":19614,"seo_and_faqs":13,"stem":19615,"sysconfig":19616,"technical_details":19623,"ui_configuration":19626,"uuid":13,"__hash__":19627},"packagesEn\u002Fen\u002Fpackages\u002Fticketchecklist.json",{"title":19586,"slug":9692,"summary":19587,"categories":19588,"full_description":19589},"TicketChecklist","Adds a checklist to the ticket zoom view to track tasks within a ticket.",[864,5719,5322,133,6164,4262],"TicketChecklist adds a 'TODO' list or checklist to tickets. As soon as the ticket owner identifies a task that has to be done, that task can be added to the checklist. A new item in the ticket menu appears: 'Checklist'. As soon as a checklist for a ticket exists, a new widget is shown in the ticket zoom sidebar. This helps agents remember what should be done to solve the issue, especially when the ticket gets many follow-ups.",{"systems":19591,"dependencies":19596},[19592,19594],{"system_id":6368,"supported_versions":19593},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":19595},[7087,6370],[],[19598,19601,19604],{"title":19599,"description":19600},"Checklist Widget","Displays open and completed tasks directly in the ticket zoom sidebar.",{"title":19602,"description":19603},"Ticket Menu Integration","Manage checklist items via a dedicated popup accessible from the ticket menu.",{"title":19605,"description":19606},"Progress Tracking","Visual progress bar showing the percentage of completed tasks.",[],{"screenshots":19609},[],{},{"is_free":6460,"payment_models":19612},[],[],[],"en\u002Fpackages\u002Fticketchecklist",[19617,19620],{"name":19618,"system_id":6368,"description":19619},"TicketChecklist::Frontend::AgentTicketChecklist###Group","Defines the groups that are allowed to use the checklist.",{"name":19621,"system_id":6368,"description":19622},"TicketChecklist::Frontend::AgentTicketZoom###Checklist","Enables or disables the checklist widget in the ticket zoom view.",{"package_type":6417,"repository_url":19624,"latest_version":19625,"license":6956},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketChecklist","0.6.10",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"YiU0Sb02kRxehLrWeUECXxg94jzThm79CqgpXvy82fc",{"id":19629,"basic_info":19630,"compatibility":19636,"extension":9,"features":19643,"issues":19650,"media":19651,"meta":19653,"metrics":13,"organization_id":6547,"pricing_and_payment":19654,"related_packages":19656,"reviews":19657,"seo_and_faqs":13,"stem":19658,"sysconfig":19659,"technical_details":19663,"ui_configuration":19665,"uuid":13,"__hash__":19666},"packagesEn\u002Fen\u002Fpackages\u002Fticketmenuexternallink.json",{"title":19631,"slug":19632,"summary":19633,"categories":19634,"full_description":19635},"TicketMenuExternalLink","ticketmenuexternallink","Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data.",[5521,2112,5826,2686,2697,1668],"This package adds a new entry to the ticket menu in the zoom view. The link target (URL) can be freely defined in the system configuration. A powerful feature is the support for OTRS\u002FZnuny smart tags, allowing you to pass the TicketID, TicketNumber, or other attributes directly to external systems (e.g., a CRM, documentation, or a custom web app).",{"systems":19637,"dependencies":19642},[19638,19640],{"system_id":6368,"supported_versions":19639},[6525,6526,6527,6528,6529,6530],{"system_id":6533,"supported_versions":19641},[6525],[],[19644,19647],{"title":19645,"description":19646},"Dynamic Placeholders","Use ticket attributes like TicketNumber or Queue in the external URL.",{"title":19648,"description":19649},"Customizable UI","Define the link text, description, and CSS classes for the menu entry.",[],{"screenshots":19652},[],{},{"is_free":6460,"payment_models":19655},[],[],[],"en\u002Fpackages\u002Fticketmenuexternallink",[19660],{"name":19661,"system_id":6368,"description":19662},"Ticket::Frontend::MenuModule###400-ExternalLink","Module to show a link to an external tool in the ticket menu.",{"package_type":6417,"repository_url":19664,"latest_version":6559,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketMenuExternalLink",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"gkOlV5nnegrA7GpS9Kd0GVmUjGNUIs764AMp1uPixEQ",{"id":19668,"basic_info":19669,"compatibility":19675,"extension":9,"features":19682,"issues":19691,"media":19696,"meta":19698,"metrics":13,"organization_id":6547,"pricing_and_payment":19699,"related_packages":19701,"reviews":19702,"seo_and_faqs":13,"stem":19703,"sysconfig":19704,"technical_details":19711,"ui_configuration":19713,"uuid":13,"__hash__":19714},"packagesEn\u002Fen\u002Fpackages\u002Fticketmenurungenericagent.json",{"title":19670,"slug":19671,"summary":19672,"categories":19673,"full_description":19674},"TicketMenuRunGenericAgent","ticketmenurungenericagent","Allow agents to run GenericAgents from a ticket.",[2352,5521,527,6153,6164,133],"This extension for Znuny and OTRS Community Edition adds a new menu item to the ticket zoom view. It allows agents to trigger predefined GenericAgent jobs specifically for the currently opened ticket. This is particularly useful for workflows that require a human decision before an automation (such as moving tickets, changing priorities, or notifying customers) is initiated. The available jobs are managed centrally in the system configuration (SysConfig).",{"systems":19676,"dependencies":19681},[19677,19679],{"system_id":6368,"supported_versions":19678},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":19680},[7087,6370],[],[19683,19686,19689],{"title":19684,"description":19685},"Manual GenericAgent Execution","Allows manual triggering of GenericAgent jobs directly from the ticket zoom view.",{"title":19687,"description":19688},"Configurable Job List","Administrators can define exactly which jobs are available for manual execution by agents via SysConfig.",{"title":16254,"description":19690},"Seamless integration into the standard ticket menu of Znuny and OTRS.",[19692],{"source":6828,"source_url":19693,"items":19694},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketMenuRunGenericAgent\u002Fissues",[19695],{"title":7442,"url":19693},{"screenshots":19697},[],{},{"is_free":6460,"payment_models":19700},[],[],[],"en\u002Fpackages\u002Fticketmenurungenericagent",[19705,19708],{"name":19706,"system_id":6368,"description":19707},"TicketMenuRunGenericAgent::Runnable","List of GenericAgent jobs that are allowed to be run via the ticket menu.",{"name":19709,"system_id":6368,"description":19710},"Ticket::Frontend::MenuModule###212-RunGenericAgent","Configuration for the ticket menu module to display the RunGenericAgent link.",{"package_type":6417,"repository_url":19712,"latest_version":7160,"license":6914},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketMenuRunGenericAgent",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"bfy54b5WU0n65qSQMKfQu_CxG4Zp1r86IPTVwI2dvBU",{"id":19716,"basic_info":19717,"compatibility":19723,"extension":9,"features":19728,"issues":19738,"media":19744,"meta":19746,"metrics":19750,"organization_id":13,"pricing_and_payment":19751,"related_packages":19753,"reviews":19754,"seo_and_faqs":19755,"stem":19759,"sysconfig":19760,"technical_details":19772,"ui_configuration":13,"uuid":19774,"__hash__":19775},"packagesEn\u002Fen\u002Fpackages\u002Ftimeaccounting.json",{"title":19718,"slug":19719,"summary":19720,"categories":19721,"full_description":19722},"TimeAccounting","timeaccounting","A time registration and management module for OTOBO that allows booking working hours on projects and tickets.",[5691,14,4548,607,4282,755],"TimeAccounting is an essential extension for OTOBO that enables structured time tracking for service teams. The module provides a grid view (weekly overview) where agents can log their daily working hours against various projects, tasks, or directly onto tickets. Administrators can define working time calendars, set target hours, and monitor compliance with working time requirements. The integrated reporting functions allow the export of recorded data into formats such as CSV or PDF, significantly simplifying further processing in accounting or ERP systems.",{"systems":19724,"dependencies":19727},[19725],{"system_id":6432,"supported_versions":19726},[6809,6699,6700,6810],[],[19729,19732,19735],{"title":19730,"description":19731},"Project-based Time Tracking","Record working hours against specific projects and tasks independently of individual tickets.",{"title":19733,"description":19734},"Reporting & Export","Generate detailed reports on agent activities and export data for billing or internal analysis.",{"title":19736,"description":19737},"Overtime Management","Track agent working hours against defined quotas and manage overtime or leave.",[19739],{"source":6828,"source_url":19740,"items":19741},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Ftimeaccounting\u002Fissues",[19742],{"title":19743,"url":19740},"General issue tracker for OTOBO extensions",{"screenshots":19745},[],{"calls_to_action":19747},[19748],{"type":6398,"text":6399,"url":19749,"is_internal":6401},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FTimeAccounting",{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6460,"currency":6406,"payment_models":19752},[],[5235,2142],[],{"meta_title":19756,"meta_description":19757,"faqs":19758},"TimeAccounting | Open ITSM Hub","Track and account for time spent on tickets and projects. Generate time reports for billing and resource management.",[],"en\u002Fpackages\u002Ftimeaccounting",[19761,19765,19768],{"name":19762,"system_id":6432,"description":19763,"default":19764},"TimeAccounting::TimeUnits","Defines the smallest time units used for accounting (e.g., 0.25 for 15 minutes).","0.25",{"name":19766,"system_id":6432,"description":19767,"default":8662},"TimeAccounting::Project::Mandatory","Determines if selecting a project is mandatory when recording time.",{"name":19769,"system_id":6432,"description":19770,"default":19771},"TimeAccounting::Action::Default","Sets the default action called when opening the time accounting module.","TimeAccountingView",{"license":7245,"package_type":6417,"repository_url":19773,"latest_version":14197},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Ftimeaccounting","b50d8c17-47b5-44a0-98d2-555c6635a4b9","YGwRsblbTXoxwNar427Y2j3Bfqqiujo3lytXcrhMELs",{"id":19777,"basic_info":19778,"compatibility":19784,"extension":9,"features":19791,"issues":19798,"media":19804,"meta":19806,"metrics":13,"organization_id":6946,"pricing_and_payment":19807,"related_packages":19809,"reviews":19810,"seo_and_faqs":13,"stem":19811,"sysconfig":19812,"technical_details":19813,"ui_configuration":19815,"uuid":13,"__hash__":19816},"packagesEn\u002Fen\u002Fpackages\u002Ftranslationhelper.json",{"title":19779,"slug":19780,"summary":19781,"categories":19782,"full_description":19783},"TranslationHelper","translationhelper","Developer utility for Znuny and OTRS to identify missing translations in modules by scanning source code for translatable strings.",[5758,3025,2559,1708,2926,1698],"TranslationHelper is a specialized tool for developers of Znuny and OTRS extensions. It automates the process of finding strings that are marked for translation (e.g., via Translatable()) but are missing from the language files (.pm or .po). This ensures high-quality localization and prevents 'untranslated' placeholders in the user interface. It is particularly useful during the development of complex modules with many UI elements. The tool supports both framework and package-specific language files.",{"systems":19785,"dependencies":19790},[19786,19788],{"system_id":6368,"supported_versions":19787},[7260,7261],{"system_id":6533,"supported_versions":19789},[7260],[],[19792,19795],{"title":19793,"description":19794},"Source Code Analysis","Scans Perl modules (.pm) and template files (.tt) for translatable strings.",{"title":19796,"description":19797},"Translation Comparison","Compares found strings with existing language files and reports missing keys.",[19799],{"source":6828,"source_url":19800,"items":19801},"https:\u002F\u002Fgithub.com\u002Fmaxence-gmbh\u002FTranslationHelper\u002Fissues",[19802],{"title":19803,"url":19800},"GitHub Issues",{"screenshots":19805},[],{},{"is_free":6460,"payment_models":19808},[],[],[],"en\u002Fpackages\u002Ftranslationhelper",[],{"package_type":6417,"repository_url":19814,"latest_version":6745,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmaxence-gmbh\u002FTranslationHelper",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"WsPkgRC0KA_EiUPThvypmrB2Yyfu_LQ1zvYN5U3pjxk",{"id":19818,"basic_info":19819,"compatibility":19825,"extension":9,"features":19832,"issues":19844,"media":19850,"meta":19852,"metrics":13,"organization_id":6547,"pricing_and_payment":19853,"related_packages":19855,"reviews":19856,"seo_and_faqs":13,"stem":19857,"sysconfig":19858,"technical_details":19866,"ui_configuration":19868,"uuid":13,"__hash__":19869},"packagesEn\u002Fen\u002Fpackages\u002Ftto-timer.json",{"title":19820,"slug":19821,"summary":19822,"categories":19823,"full_description":19824},"TTO-Timer","tto-timer","Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.",[5691,153,5621,2807,5936],"TTO-Timer is a client-side extension for OTRS and Znuny that adds a JavaScript-based timer to the ticket zoom screen (AgentTicketZoom). It automatically tracks the time an agent spends viewing a ticket. Clicking the timer opens a note popup with the elapsed time already prefilled in the time accounting field, facilitating accurate billing directly from the workflow. Additionally, users can configure default time values for common actions like notes, responses, and free fields. In versions for OTRS 6\u002FZnuny, the timer can also be integrated as a sidebar widget.",{"systems":19826,"dependencies":19831},[19827,19829],{"system_id":6368,"supported_versions":19828},[7087,6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":19830},[7087,6370],[],[19833,19836,19839,19842],{"title":19834,"description":19835},"Live Timer","Real-time display of time spent on the current ticket zoom page.",{"title":19837,"description":19838},"Auto-Prefill","Clicking the timer opens a note window with the tracked time already entered in the time accounting field.",{"title":19840,"description":19841},"Action Integration","Supports prefilling time for various actions such as notes, responses, and free fields.",{"title":16061,"description":19843},"Set default time units for specific ticket actions.",[19845],{"source":6828,"source_url":19846,"items":19847},"https:\u002F\u002Fgithub.com\u002Fstraubr\u002Fotrs-TTO-Timer\u002Fissues",[19848],{"title":19849,"url":19846},"Issue Tracker on GitHub",{"screenshots":19851},[],{},{"is_free":6460,"payment_models":19854},[],[],[],"en\u002Fpackages\u002Ftto-timer",[19859,19862],{"name":19860,"system_id":6368,"description":19861,"default":6612},"TTOTimer###ShowTimer","Enables or disables the display of the timer.",{"name":19863,"system_id":6368,"description":19864,"default":19865},"TTOTimer###Position","Defines where the timer is displayed (e.g., Header or Sidebar).","Header",{"package_type":6417,"repository_url":19867,"latest_version":6559,"license":6956},"https:\u002F\u002Fgithub.com\u002Fstraubr\u002Fotrs-TTO-Timer",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Sq4gl7bpk3wo-d2rSI4ecZcwJI5pFdpMqo9UCWDGqmg",{"id":19871,"basic_info":19872,"compatibility":19878,"extension":9,"features":19887,"issues":19894,"media":19895,"meta":19897,"metrics":13,"organization_id":13,"pricing_and_payment":19898,"related_packages":19900,"reviews":19901,"seo_and_faqs":13,"stem":19902,"sysconfig":19903,"technical_details":19907,"ui_configuration":19909,"uuid":13,"__hash__":19910},"packagesEn\u002Fen\u002Fpackages\u002Ftuilm-resetticketstateonmerge.json",{"title":19873,"slug":19874,"summary":19875,"categories":19876,"full_description":19877},"TUILM-ResetTicketStateOnMerge","tuilm-resetticketstateonmerge","OTRS extension to automatically set a custom ticket state for source tickets after a merge operation.",[5531,5175,6164,5511],"By default, OTRS sets the state of a merged ticket to the hardcoded value \"merged\". This extension by Martin Edenhofer (TUILM) provides the flexibility to automatically change this state to another value defined in the SysConfig. This is particularly useful for organizations that require specific closure states (e.g., \"closed successful\") for merged tickets to maintain consistency in reporting or process control.",{"systems":19879,"dependencies":19886},[19880,19884],{"system_id":6533,"supported_versions":19881},[16942,19882,19883,7619],"3.1.x","3.2.x",{"system_id":6368,"supported_versions":19885},[6370],[],[19888,19891],{"title":19889,"description":19890},"Custom Merge State","Allows defining a specific state for source tickets after merging, instead of the default \"merged\" state.",{"title":19892,"description":19893},"Automated State Change","The state is automatically updated in the background during the merge process.",[],{"screenshots":19896},[],{},{"is_free":6460,"payment_models":19899},[],[],[],"en\u002Fpackages\u002Ftuilm-resetticketstateonmerge",[19904],{"name":19905,"system_id":6368,"description":19906},"Ticket::EventModulePost###99-TUILM-ResetTicketStateOnMerge","Registration of the event module for the ticket merge process.",{"package_type":6417,"repository_url":19908,"license":6956,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FTUILM-ResetTicketStateOnMerge",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"uiLaNOaHVjEd8BNp5q14H2VmcCZRdDiW6v-7obyCy1s",{"id":19912,"basic_info":19913,"compatibility":19919,"extension":9,"features":19924,"issues":19936,"media":19937,"meta":19939,"metrics":13,"organization_id":12464,"pricing_and_payment":19940,"related_packages":19942,"reviews":19943,"seo_and_faqs":13,"stem":19944,"sysconfig":19945,"technical_details":19946,"ui_configuration":19948,"uuid":13,"__hash__":19949},"packagesEn\u002Fen\u002Fpackages\u002Fupdate-n8n-zammad-roles-by-excel.json",{"title":19914,"slug":19915,"summary":19916,"categories":19917,"full_description":19918},"Update n8n Zammad Roles by Excel","update-n8n-zammad-roles-by-excel","An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.",[3486,527,2053,5946,6153,6164],"This n8n workflow provides an automated solution for bulk updating user roles in Zammad. By processing an Excel spreadsheet, users are identified and their roles are adjusted via the Zammad API. This is particularly useful for administrators who need to regularly synchronize permissions for a large number of users without performing manual updates in the web interface. The workflow only requires an n8n instance and a Zammad API token.",{"systems":19920,"dependencies":19923},[19921],{"system_id":6659,"supported_versions":19922},[7301,7260],[],[19925,19928,19931,19934],{"title":19926,"description":19927},"Excel Integration","Imports user data from an Excel file (.xlsx) containing emails and role assignments.",{"title":19929,"description":19930},"Dynamic User Mapping","Automatically identifies Zammad users by their email address for precise updates.",{"title":19932,"description":19933},"API-based Automation","Utilizes the Zammad REST API for secure and fast role updates.",{"title":9312,"description":19935},"The workflow is designed to continue execution even if individual record updates fail.",[],{"screenshots":19938},[],{},{"is_free":6460,"payment_models":19941},[],[],[],"en\u002Fpackages\u002Fupdate-n8n-zammad-roles-by-excel",[],{"package_type":6450,"repository_url":19947,"license":6684},"https:\u002F\u002Fgithub.com\u002FSirhexalot\u002FUpdate-n8n-Zammad-Roles-by-Excel",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"TWN5HDjoM32MYldqARlwFzdN79c7PfXOdyv13lfc-_E",{"id":19951,"basic_info":19952,"compatibility":19956,"extension":9,"features":19959,"issues":19960,"media":19961,"meta":19963,"metrics":13,"organization_id":13,"pricing_and_payment":19964,"related_packages":19966,"reviews":19967,"seo_and_faqs":13,"stem":19968,"sysconfig":19969,"technical_details":19970,"ui_configuration":19972,"uuid":13,"__hash__":19973},"packagesEn\u002Fen\u002Fpackages\u002Fvgm2x.json",{"title":19953,"slug":19953,"summary":19954,"categories":19955},"vgm2x","VGM file extraction tools, vgm2mid, vgm2opm etc.",[2697],{"systems":19957,"dependencies":19958},[],[],[],[],{"screenshots":19962},[],{},{"is_free":6460,"payment_models":19965},[],[],[],"en\u002Fpackages\u002Fvgm2x",[],{"package_type":6450,"repository_url":19971},"https:\u002F\u002Fgithub.com\u002Fvampirefrog\u002Fvgm2x",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"gMC7ZjVWt9-Qj7Q8dsvSsUc3JLAcNEvxjyz3foIhIow",{"id":19975,"basic_info":19976,"compatibility":19982,"extension":9,"features":19989,"issues":19999,"media":20004,"meta":20006,"metrics":13,"organization_id":11466,"pricing_and_payment":20007,"related_packages":20009,"reviews":20010,"seo_and_faqs":13,"stem":20011,"sysconfig":20012,"technical_details":20013,"ui_configuration":20016,"uuid":13,"__hash__":20017},"packagesEn\u002Fen\u002Fpackages\u002Fvscode-znuny.json",{"title":19977,"slug":19978,"summary":19979,"categories":19980,"full_description":19981},"VSCode-Znuny","vscode-znuny","Visual Studio Code extension providing snippets, templates, and tools for Znuny and OTRS development.",[1708,6065,5036,4026],"VSCode-Znuny is a specialized extension for Visual Studio Code designed to accelerate the development of modules for Znuny and OTRS. It provides developers with a comprehensive suite of tools, including static and dynamically generated snippets for the Kernel API, templates for configuration files (SOPM, XML), and helper functions for dependency management. By integrating best practices and frequently used code patterns, the extension helps reduce errors and increase productivity when creating ITSM enhancements.",{"systems":19983,"dependencies":19988},[19984,19986],{"system_id":6368,"supported_versions":19985},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6533,"supported_versions":19987},[6525],[],[19990,19993,19996],{"title":19991,"description":19992},"Intelligent Code Snippets","Extensive collection of snippets for Perl, XML (SOPM), JavaScript, and Template Toolkit (TT), including POD-generated API references.",{"title":19994,"description":19995},"Automation Tools","Commands to automatically insert SOPM file lists and @ObjectDependencies blocks based on the current code.",{"title":19997,"description":19998},"Skin Customizer & Status Bar","Integrated skin customizer for agent and customer skins, along with a Znuny-specific status bar.",[20000],{"source":6828,"source_url":20001,"items":20002},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FVSCode-Znuny\u002Fissues",[20003],{"title":7442,"url":20001},{"screenshots":20005},[],{},{"is_free":6460,"payment_models":20008},[],[],[],"en\u002Fpackages\u002Fvscode-znuny",[],{"package_type":6450,"repository_url":20014,"latest_version":20015,"license":6485},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FVSCode-Znuny","1.4.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"lV7ebnB9O33_C4jxlthENk3Efx9vH4r7lYfTvNWOSH8",{"id":20019,"basic_info":20020,"compatibility":20026,"extension":9,"features":20033,"issues":20040,"media":20041,"meta":20043,"metrics":13,"organization_id":7110,"pricing_and_payment":20044,"related_packages":20046,"reviews":20047,"seo_and_faqs":13,"stem":20048,"sysconfig":20049,"technical_details":20050,"ui_configuration":20052,"uuid":13,"__hash__":20053},"packagesEn\u002Fen\u002Fpackages\u002Fwarnactivefilters.json",{"title":20021,"slug":20022,"summary":20023,"categories":20024,"full_description":20025},"WarnActiveFilters","warnactivefilters","Displays warnings when filters are active in the ticket overview to prevent confusion.",[5561,2192,5995,6085,5936],"In the ticket overview of Znuny and OTRS (especially in Medium and Preview views), it is easy to overlook that a filter is active. Since the \"clear filter\" icon is less prominent in these views compared to the Small view, agents may get the false impression that no tickets are available in a queue.\n\nThe WarnActiveFilters package solves this issue by displaying a clear warning message as soon as filter criteria are applied. This significantly improves the User Experience (UX) for agents and reduces internal support queries regarding \"missing\" tickets.",{"systems":20027,"dependencies":20032},[20028,20030],{"system_id":6368,"supported_versions":20029},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":20031},[6370],[],[20034,20037],{"title":20035,"description":20036},"Active Filter Warning","Displays a prominent warning message in the ticket overview (Medium and Preview views) when a filter is active.",{"title":20038,"description":20039},"Confusion Prevention","Prevents agents from mistakenly assuming a queue is empty just because a filter is applied.",[],{"screenshots":20042},[],{},{"is_free":6460,"payment_models":20045},[],[9659],[],"en\u002Fpackages\u002Fwarnactivefilters",[],{"package_type":6417,"repository_url":20051,"latest_version":6559,"license":6956},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FWarnActiveFilters",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"1QRIfb8ikuwlYdC789-h9DtFFLrUoytCD7IY1105v6M",{"id":20055,"basic_info":20056,"compatibility":20062,"extension":9,"features":20066,"issues":20076,"media":20077,"meta":20079,"metrics":13,"organization_id":13,"pricing_and_payment":20080,"related_packages":20082,"reviews":20083,"seo_and_faqs":13,"stem":20084,"sysconfig":20085,"technical_details":20086,"ui_configuration":20089,"uuid":13,"__hash__":20090},"packagesEn\u002Fen\u002Fpackages\u002Fwww-zammad.json",{"title":20057,"slug":20058,"summary":20059,"categories":20060,"full_description":20061},"WWW-Zammad","www-zammad","A Perl client library for the Zammad REST API, enabling programmatic management of tickets, users, and organizations.",[4026,284,4756,1309,2697],"WWW-Zammad is a Perl module that provides a convenient interface to the Zammad REST API. It allows developers to interact with Zammad resources such as tickets, users, organizations, groups, and links. The library handles authentication and provides methods for CRUD operations on these resources, making it easier to integrate Zammad with other Perl-based systems or scripts. It is available via CPAN and serves as an SDK for Perl developers.",{"systems":20063,"dependencies":20065},[20064],{"system_id":6659},[],[20067,20069,20071,20073],{"title":5510,"description":20068},"Allows creating, reading, updating, and deleting tickets via the API.",{"title":5945,"description":20070},"Manage users and their attributes within Zammad.",{"title":8005,"description":20072},"Programmatic management of organizations and their assignments.",{"title":20074,"description":20075},"Search Functionality","Supports Zammad search syntax for tickets, users, and organizations.",[],{"screenshots":20078},[],{},{"is_free":6460,"payment_models":20081},[],[],[],"en\u002Fpackages\u002Fwww-zammad",[],{"package_type":6450,"repository_url":20087,"license":20088,"latest_version":13760},"https:\u002F\u002Fgithub.com\u002Fnics\u002FWWW-Zammad","Artistic-1.0-Perl OR GPL-1.0-or-later",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"gUzcgqfIB-4984eDEsJYyRTer0HUXql1mYqe8xmHBm8",{"id":20092,"basic_info":20093,"compatibility":20099,"extension":9,"features":20106,"issues":20115,"media":20116,"meta":20118,"metrics":13,"organization_id":20119,"pricing_and_payment":20120,"related_packages":20122,"reviews":20123,"seo_and_faqs":13,"stem":20124,"sysconfig":20125,"technical_details":20126,"ui_configuration":20128,"uuid":13,"__hash__":20129},"packagesEn\u002Fen\u002Fpackages\u002Fzabbix-otrs-integrating.json",{"title":20094,"slug":20095,"summary":20096,"categories":20097,"full_description":20098},"Zabbix-OTRS Integration","zabbix-otrs-integrating","Integration scripts and configuration to connect Zabbix monitoring with OTRS 6 or Znuny.",[6253,3390,2686,4598,527,2697],"This project provides a Python-based integration solution for connecting Zabbix monitoring with OTRS 6 or Znuny. The repository contains a Python script (zabbix_otrs.py) that acts as a bridge, using the OTRS Generic Interface (REST) to handle ticket operations. It allows Zabbix to automatically open tickets when a trigger fires and can be configured to update or close them upon status changes. 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It is ideal for building custom dashboards, integrations, or automation scripts that need to access Zammad data.",{"systems":20449,"dependencies":20452},[20450],{"system_id":6659,"supported_versions":20451},[7468,7469,7301,7260],[],[20454,20456,20458,20460],{"title":5510,"description":20455},"Allows creating, updating, deleting, and fetching tickets via the REST API.",{"title":5945,"description":20457},"Manage user profiles and roles within Zammad.",{"title":7361,"description":20459},"Interfaces for managing organizations and groups.",{"title":12305,"description":20461},"Supports token-based authentication for secure API access.",[20463],{"source":6828,"source_url":20464,"items":20465},"https:\u002F\u002Fgithub.com\u002Fexanion\u002Fzammad-js-api\u002Fissues",[20466],{"title":20467,"url":20464,"state":6833,"number":6165},"Issues with specific API endpoints",{"screenshots":20469},[],{},{"is_free":6460,"payment_models":20472},[],[20474],"zammad-typescript-api",[],"en\u002Fpackages\u002Fzammad-js-api",[],{"package_type":8026,"repository_url":20479,"latest_version":8135,"license":6684},"https:\u002F\u002Fgithub.com\u002Fexanion\u002Fzammad-js-api",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Wq120DtwyOGj8aepSAq_KfK7YBrOAMYC7XWDjqHw2BA",{"id":20483,"basic_info":20484,"compatibility":20488,"extension":9,"features":20492,"issues":20493,"media":20494,"meta":20496,"metrics":13,"organization_id":11227,"pricing_and_payment":20497,"related_packages":20499,"reviews":20500,"seo_and_faqs":13,"stem":20501,"sysconfig":20502,"technical_details":20503,"ui_configuration":20504,"uuid":13,"__hash__":20505},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-laravel.json",{"title":20485,"slug":20485,"summary":20486,"categories":20487},"zammad-laravel","Laravel package for Zammad ticketing system integration with contact form.",[],{"systems":20489,"dependencies":20491},[20490],{"system_id":6659},[],[],[],{"screenshots":20495},[],{},{"is_free":6460,"payment_models":20498},[],[],[],"en\u002Fpackages\u002Fzammad-laravel",[],{"package_type":6450,"repository_url":11235},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"4AUjpQTQ1Eb7zmrKP4rbGCLdQqeO20NcwlYr0i2CsAo",{"id":20507,"basic_info":20508,"compatibility":20512,"extension":9,"features":20516,"issues":20517,"media":20518,"meta":20520,"metrics":13,"organization_id":9819,"pricing_and_payment":20521,"related_packages":20523,"reviews":20524,"seo_and_faqs":13,"stem":20525,"sysconfig":20526,"technical_details":20527,"ui_configuration":20528,"uuid":13,"__hash__":20529},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-mcp.json",{"title":20509,"slug":20510,"summary":9792,"categories":20511},"Zammad-MCP","zammad-mcp",[2697],{"systems":20513,"dependencies":20515},[20514],{"system_id":6659},[],[],[],{"screenshots":20519},[],{},{"is_free":6460,"payment_models":20522},[],[],[],"en\u002Fpackages\u002Fzammad-mcp",[],{"package_type":7284,"repository_url":9827},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"imkl_Rh5PeoO7B7cuCVGAzPLvLBaR7WYR8FC94ois5A",{"id":20531,"basic_info":20532,"compatibility":20537,"extension":9,"features":20542,"issues":20550,"media":20551,"meta":20553,"metrics":13,"organization_id":13,"pricing_and_payment":20554,"related_packages":20556,"reviews":20557,"seo_and_faqs":13,"stem":20558,"sysconfig":20559,"technical_details":20560,"ui_configuration":20562,"uuid":13,"__hash__":20563},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-mcp-server.json",{"title":20533,"slug":20533,"summary":20534,"categories":20535,"full_description":20536},"zammad-mcp-server","Production-ready Zammad MCP Server for Zammad 6.0+ and 7.x. Connect Claude, Cursor, and LLMs to your helpdesk via MCP.",[3243,3005,923,1367,6263,203,2697,214],"zammad-mcp-server is a production-ready implementation of the Model Context Protocol (MCP) for Zammad. It enables AI models (like Claude, ChatGPT, or Cursor) to securely interact with your Zammad helpdesk. The tool acts as a bridge, allowing LLMs to search for tickets, read details, and query status using the official Zammad REST API. This is particularly useful for developers and support teams looking to integrate AI assistants directly into their workflow. Requires a valid Zammad API token.",{"systems":20538,"dependencies":20541},[20539],{"system_id":6659,"supported_versions":20540},[6525,6526,6531,6881],[],[20543,20545,20547],{"title":11700,"description":20544},"Search for tickets using Zammad's query syntax directly through your MCP-enabled AI model.",{"title":11703,"description":20546},"Retrieve full details of a specific ticket by ID to provide context for LLMs.",{"title":20548,"description":20549},"List Tickets","List tickets with filtering options to get an overview of helpdesk status.",[],{"screenshots":20552},[],{},{"is_free":6460,"payment_models":20555},[],[],[],"en\u002Fpackages\u002Fzammad-mcp-server",[],{"package_type":7284,"repository_url":20561,"latest_version":9928,"license":6684},"https:\u002F\u002Fgithub.com\u002Fmonomarketing\u002Fzammad-mcp-server",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"kbKheXp0dZC1ejvnSVF2U85nvZX3l883wCGScSTHRW0",{"id":20565,"basic_info":20566,"compatibility":20572,"extension":9,"features":20576,"issues":20583,"media":20584,"meta":20586,"metrics":13,"organization_id":20587,"pricing_and_payment":20588,"related_packages":20590,"reviews":20591,"seo_and_faqs":13,"stem":20592,"sysconfig":20593,"technical_details":20594,"ui_configuration":20597,"uuid":13,"__hash__":20598},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-nowsms.json",{"title":20567,"slug":20568,"summary":20569,"categories":20570,"full_description":20571},"Zammad NowSMS Integration","zammad-nowsms","Bridge script to connect Zammad with a NowSMS Gateway for two-way SMS communication.",[5016,3612,2312,2686,4065,2697,1111],"This integration provides a bridge between Zammad and the NowSMS gateway. It consists of a PHP script acting as middleware that handles both directions of communication: sending SMS from Zammad via the 'Custom' SMS gateway setting, and receiving SMS from NowSMS to create or update tickets in Zammad via the Zammad API. This allows organizations to leverage local SMS hardware or specific NowSMS configurations within their ITSM workflows.",{"systems":20573,"dependencies":20575},[20574],{"system_id":6659},[],[20577,20580],{"title":20578,"description":20579},"Two-way SMS Communication","Supports both sending notifications from Zammad and receiving replies or new tickets from customers via SMS.",{"title":20581,"description":20582},"Custom Gateway Integration","Utilizes Zammad's native 'Custom SMS Gateway' interface for seamless integration.",[],{"screenshots":20585},[],{},"multiotp",{"is_free":6460,"payment_models":20589},[],[],[],"en\u002Fpackages\u002Fzammad-nowsms",[],{"package_type":6450,"repository_url":20595,"latest_version":6745,"license":20596},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fzammad-nowsms","LGPL-3.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"cD_ZLk4jFEeIPo8JXgrRD8eR4NpywKMEY5rur_JLqjk",{"id":20600,"basic_info":20601,"compatibility":20607,"extension":9,"features":20611,"issues":20623,"media":20624,"meta":20626,"metrics":13,"organization_id":20627,"pricing_and_payment":20628,"related_packages":20630,"reviews":20631,"seo_and_faqs":13,"stem":20632,"sysconfig":20633,"technical_details":20634,"ui_configuration":20637,"uuid":13,"__hash__":20638},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-omnifocus.json",{"title":20602,"slug":20603,"summary":20604,"categories":20605,"full_description":20606},"Zammad OmniFocus Integration","zammad-omnifocus","An OmniFocus plug-in to synchronize assigned Zammad tickets with your personal task manager.",[3719,5313,4262,3699,2686,2697,6164],"This OmniFocus plug-in (based on OmniAutomation) enables an efficient connection between the Zammad helpdesk and personal task management in OmniFocus. The script uses the Zammad API to fetch all tickets assigned to the current user and mirrors them as tasks within OmniFocus. Especially useful for support agents is the status synchronization: when a ticket is processed and closed in Zammad, the plug-in can automatically mark the corresponding task in OmniFocus as complete. The integration requires the OmniFocus Pro edition and a valid Zammad API token.",{"systems":20608,"dependencies":20610},[20609],{"system_id":6659},[],[20612,20615,20617,20620],{"title":20613,"description":20614},"Automatic Task Creation","Automatically creates tasks in OmniFocus for all Zammad tickets assigned to the user.",{"title":11594,"description":20616},"Automatically marks tasks in OmniFocus as complete when the linked ticket is closed in Zammad.",{"title":20618,"description":20619},"Direct Ticket Linking","Each task includes a direct link to the corresponding ticket in the Zammad web interface.",{"title":20621,"description":20622},"Cross-Platform Support","Uses OmniAutomation, making it compatible with OmniFocus on macOS, iOS, and iPadOS.",[],{"screenshots":20625},[],{},"bastian-kuhn",{"is_free":6460,"payment_models":20629},[],[],[],"en\u002Fpackages\u002Fzammad-omnifocus",[],{"package_type":6450,"repository_url":20635,"license":6684,"latest_version":20636},"https:\u002F\u002Fgithub.com\u002FBastian-Kuhn\u002Fzammad-omnifocus","1.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"dSHeNUHeCKElXuhGCChE9YiX8JxhOAE8ZuuFlN9oDYo",{"id":20640,"basic_info":20641,"compatibility":20646,"extension":9,"features":20650,"issues":20660,"media":20661,"meta":20663,"metrics":13,"organization_id":20664,"pricing_and_payment":20665,"related_packages":20667,"reviews":20668,"seo_and_faqs":13,"stem":20669,"sysconfig":20670,"technical_details":20671,"ui_configuration":20673,"uuid":13,"__hash__":20674},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-openapi.json",{"title":20642,"slug":20642,"summary":20643,"categories":20644,"full_description":20645},"zammad-openapi","Unofficial OpenAPI 3.0 specification for the Zammad REST API to facilitate client generation.",[3788,5244,4598,293,2697],"This repository contains a community-maintained OpenAPI 3.0 (Swagger) specification for the Zammad REST API. Since Zammad does not natively provide an official machine-readable API definition, this project fills a critical gap for developers. The specification allows for the generation of standardized client libraries in various programming languages (such as Java, Python, Go, or TypeScript), interactive exploration of the API via Swagger UI, and significantly accelerates the integration of Zammad into third-party systems. The project is maintained by Websin and is open for community contributions.",{"systems":20647,"dependencies":20649},[20648],{"system_id":6659},[],[20651,20654,20657],{"title":20652,"description":20653},"OpenAPI 3.0 Specification","Provides a complete, machine-readable definition of Zammad REST API endpoints in YAML format.",{"title":20655,"description":20656},"SDK Generation","Enables automatic generation of client SDKs in over 50 languages using the OpenAPI Generator.",{"title":20658,"description":20659},"Documentation Support","Fully compatible with tools like Swagger UI and Redoc for interactive API documentation and testing.",[],{"screenshots":20662},[],{},"websin-git",{"is_free":6460,"payment_models":20666},[],[],[],"en\u002Fpackages\u002Fzammad-openapi",[],{"package_type":6450,"repository_url":20672,"license":6684},"https:\u002F\u002Fgithub.com\u002Fwebsin-git\u002Fzammad-openapi",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"O-kc-YZILju4lH6XfEp8psVkgBkLMDBSWJM6lyyxg9M",{"id":20676,"basic_info":20677,"compatibility":20682,"extension":9,"features":20693,"issues":20709,"media":20714,"meta":20716,"metrics":13,"organization_id":13,"pricing_and_payment":20717,"related_packages":20719,"reviews":20720,"seo_and_faqs":13,"stem":20721,"sysconfig":20722,"technical_details":20723,"ui_configuration":20726,"uuid":13,"__hash__":20727},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-pgp-import.json",{"title":20678,"slug":20678,"summary":20679,"categories":20680,"full_description":20681},"zammad-pgp-import","A Python-based CLI tool and webhook designed to automate the import of PGP public keys into Zammad via its REST API.",[4055,4786,274,527,1956,4339,6105,2697],"This tool automates the process of importing PGP public keys into Zammad, which otherwise requires manual administrative action. It consists of a webhook backend that processes incoming ticket notifications to extract keys from attachments or fetch them from public keyservers. It also offers CLI tools for manual imports and migrating keys from Thunderbird. This is particularly useful for organizations that rely on encrypted communication and need to keep their Zammad instance's keyring up to date without manual intervention.",{"systems":20683,"dependencies":20692},[20684],{"system_id":6659,"supported_versions":20685},[20686,20687,20688,6877,20689,6878,20690,20691,6525,6526,6527,6528,6529,6530,6531,6881],"3.4","3.5","3.6","4.1","5.1","5.2",[],[20694,20697,20700,20703,20706],{"title":20695,"description":20696},"Webhook Automation","Automatically imports PGP keys from incoming tickets via Zammad webhooks.",{"title":20698,"description":20699},"Keyserver Lookup","Searches for public keys on keyservers if an encrypted email is received without an attached key.",{"title":20701,"description":20702},"CLI Management","Provides command-line tools for manual key management and bulk imports.",{"title":20704,"description":20705},"Thunderbird Migration","Supports importing PGP keys directly from a Thunderbird profile.",{"title":20707,"description":20708},"Cleanup Utility","Includes functionality to identify and remove expired PGP keys from Zammad.",[20710],{"source":6828,"source_url":20711,"items":20712},"https:\u002F\u002Fgithub.com\u002Fkmille\u002Fzammad-pgp-import\u002Fissues",[20713],{"title":7442,"url":20711},{"screenshots":20715},[],{},{"is_free":6460,"payment_models":20718},[],[],[],"en\u002Fpackages\u002Fzammad-pgp-import",[],{"package_type":7284,"repository_url":20724,"latest_version":20725,"license":6684},"https:\u002F\u002Fgithub.com\u002Fkmille\u002Fzammad-pgp-import","0.1.10",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"HCwT6V_ym4NJuluyuhKQCtKNdlLQeQOprXPmmFHcPM0",{"id":20729,"basic_info":20730,"compatibility":20736,"extension":9,"features":20741,"issues":20749,"media":20750,"meta":20752,"metrics":13,"organization_id":20753,"pricing_and_payment":20754,"related_packages":20756,"reviews":20757,"seo_and_faqs":13,"stem":20758,"sysconfig":20759,"technical_details":20760,"ui_configuration":20762,"uuid":13,"__hash__":20763},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-plugin.json",{"title":20731,"slug":20732,"summary":20733,"categories":20734,"full_description":20735},"Redmine Zammad Plugin","zammad-plugin","A Redmine plugin for linking Redmine issues with Zammad tickets to improve cross-system collaboration.",[4507,2686,5501,2727,2697],"The Redmine Zammad Plugin is an extension for Redmine that builds a bridge to the Zammad helpdesk. It adds a specific field to Redmine issues where the associated Zammad ticket number can be entered. This allows teams to correlate communication in the support system directly with the corresponding development tasks in Redmine. Through automatic linking, users can switch between systems with a single click, increasing transparency and efficiency when handling customer requests.",{"systems":20737,"dependencies":20740},[20738],{"system_id":6659,"supported_versions":20739},[11647,7468,7469,7301,7260],[],[20742,20744,20747],{"title":5500,"description":20743},"Allows storing Zammad ticket IDs directly within Redmine issues.",{"title":20745,"description":20746},"Direct Navigation","Generates clickable links that lead directly to the corresponding ticket in the Zammad instance.",{"title":19493,"description":20748},"Improves the workflow between support (Zammad) and development (Redmine).",[],{"screenshots":20751},[],{},"dpoe2016",{"is_free":6460,"payment_models":20755},[],[],[],"en\u002Fpackages\u002Fzammad-plugin",[],{"package_type":6450,"repository_url":20761,"latest_version":6745,"license":6684},"https:\u002F\u002Fgithub.com\u002Fdpoe2016\u002Fzammad-plugin",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"JtRZxXfR2I7xg6JA1ktQDS4Yi9jb-Wi6tK9WMAYpteQ",{"id":20765,"basic_info":20766,"compatibility":20772,"extension":9,"features":20777,"issues":20789,"media":20795,"meta":20797,"metrics":13,"organization_id":20798,"pricing_and_payment":20799,"related_packages":20801,"reviews":20802,"seo_and_faqs":13,"stem":20803,"sysconfig":20804,"technical_details":20805,"ui_configuration":20808,"uuid":13,"__hash__":20809},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-remote-mcp.json",{"title":20767,"slug":20768,"summary":20769,"categories":20770,"full_description":20771},"Zammad Remote MCP","zammad-remote-mcp","Stateless remote MCP server for Zammad featuring ticket operations, search, and OAuth 2.1.",[3243,203,3005,2686,1011,3554,2697],"zammad-remote-mcp is a Model Context Protocol (MCP) server implementation for Zammad. It enables AI models (such as Claude or other MCP-compatible agents) to interact directly with a Zammad helpdesk. The package supports full ticket operations, an intelligent search layer, and authentication via OAuth 2.1. Due to its stateless architecture, it can be flexibly deployed on Node.js servers or as a Cloudflare Worker.",{"systems":20773,"dependencies":20776},[20774],{"system_id":6659,"supported_versions":20775},[12038],[],[20778,20780,20783,20786],{"title":14106,"description":20779},"Enables creating, reading, updating, and managing Zammad tickets via AI agents.",{"title":20781,"description":20782},"Intelligent Search","Provides an intelligent search layer for tickets and users within Zammad.",{"title":20784,"description":20785},"OAuth 2.1 Support","Secure authentication via OAuth 2.1 for use in remote environments.",{"title":20787,"description":20788},"Multi-platform Deployment","Can be run on both Node.js and Cloudflare Workers from the same codebase.",[20790],{"source":6828,"source_url":20791,"items":20792},"https:\u002F\u002Fgithub.com\u002FJUVOJustin\u002Fzammad-remote-mcp\u002Fissues",[20793],{"title":20794,"url":20791,"state":6833},"Support for attachments in ticket creation",{"screenshots":20796},[],{},"github-actions",{"is_free":6460,"payment_models":20800},[],[],[],"en\u002Fpackages\u002Fzammad-remote-mcp",[],{"package_type":8026,"repository_url":20806,"latest_version":20807,"license":6684},"https:\u002F\u002Fgithub.com\u002FJUVOJustin\u002Fzammad-remote-mcp","3.2.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"NdYktyR76moDuOZiiz7rWCDgeBPLRdbckklg2-kV3So",{"id":20811,"basic_info":20812,"compatibility":20817,"extension":9,"features":20821,"issues":20834,"media":20835,"meta":20837,"metrics":13,"organization_id":6404,"pricing_and_payment":20838,"related_packages":20840,"reviews":20841,"seo_and_faqs":13,"stem":20842,"sysconfig":20843,"technical_details":20844,"ui_configuration":20846,"uuid":13,"__hash__":20847},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-szpm.json",{"title":20813,"slug":20813,"summary":20814,"categories":20815,"full_description":20816},"zammad-szpm","A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm).",[1728,3936,4756,6352,5303,4697,2697],"zammad-szpm is a Ruby library (gem) specifically designed for developers working with the Zammad helpdesk system. It provides a programmatic interface for parsing, manipulating, and storing Zammad package formats (.szpm and .zpm). This is particularly valuable for automating build processes, CI\u002FCD pipelines, and managing extensions outside of the standard web interface. Although maintained by Znuny GmbH (known for Znuny\u002FOTRS), it is a dedicated tool for the Zammad ecosystem.",{"systems":20818,"dependencies":20820},[20819],{"system_id":6659},[],[20822,20825,20828,20831],{"title":20823,"description":20824},"Package Parsing","Allows reading and analyzing .szpm and .zpm package files for further processing.",{"title":20826,"description":20827},"Package Creation","Provides tools to programmatically create new Zammad extension packages from directory structures.",{"title":20829,"description":20830},"Content Extraction","Enables the extraction of content from existing Zammad packages.",{"title":20832,"description":20833},"Metadata Manipulation","Supports modifying package metadata such as version, author, and descriptions.",[],{"screenshots":20836},[],{},{"is_free":6460,"payment_models":20839},[],[],[],"en\u002Fpackages\u002Fzammad-szpm",[],{"package_type":11274,"repository_url":20845,"latest_version":8135,"license":6684},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fzammad-szpm",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"RgIIGfYEWsNPRYoMKtUmtYAU88RW0Y2wJDBLBXH71VE",{"id":20849,"basic_info":20850,"compatibility":20855,"extension":9,"features":20860,"issues":20869,"media":20870,"meta":20872,"metrics":13,"organization_id":13,"pricing_and_payment":20873,"related_packages":20875,"reviews":20876,"seo_and_faqs":13,"stem":20877,"sysconfig":20878,"technical_details":20879,"ui_configuration":20881,"uuid":13,"__hash__":20882},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-ticket-creator.json",{"title":20851,"slug":20851,"summary":20852,"categories":20853,"full_description":20854},"zammad-ticket-creator","A Node.js library for programmatically creating tickets in Zammad via its REST API.",[274,3554,5481,2686,2807,2697],"zammad-ticket-creator is a lightweight Node.js library specifically designed to interact with the Zammad REST API. It significantly simplifies the process of programmatic ticket creation by encapsulating the necessary API calls and authentication. Developers can use the library to seamlessly integrate Zammad into their own applications, such as contact forms, IoT devices, or monitoring systems. The library supports basic ticket attributes as well as file attachments, making it a versatile tool for automation projects.",{"systems":20856,"dependencies":20859},[20857],{"system_id":6659,"supported_versions":20858},[7468,7469,7301,7260],[],[20861,20863,20866],{"title":5480,"description":20862},"Allows creating tickets with specific titles and content via the API.",{"title":20864,"description":20865},"File Attachments","Supports adding file attachments to tickets using base64 encoding.",{"title":20867,"description":20868},"Customer & Group Assignment","Enables assigning tickets to specific customer emails and groups.",[],{"screenshots":20871},[],{},{"is_free":6460,"payment_models":20874},[],[],[],"en\u002Fpackages\u002Fzammad-ticket-creator",[],{"package_type":8026,"repository_url":20880,"latest_version":12617,"license":6684},"https:\u002F\u002Fgithub.com\u002FTEQLY\u002Fzammad-ticket-creator",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"kpSQlMrZrcEHWjBIjn1XjZ0yvcdiWNyn1STTE21Esps",{"id":20884,"basic_info":20885,"compatibility":20890,"extension":9,"features":20895,"issues":20901,"media":20906,"meta":20908,"metrics":13,"organization_id":13,"pricing_and_payment":20909,"related_packages":20911,"reviews":20912,"seo_and_faqs":13,"stem":20913,"sysconfig":20914,"technical_details":20915,"ui_configuration":20917,"uuid":13,"__hash__":20918},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-ts-api.json",{"title":20886,"slug":20886,"summary":20887,"categories":20888,"full_description":20889},"zammad-ts-api","A TypeScript-based API client for Zammad that provides a typed interface for interacting with the Zammad REST API.",[5797,284,4756,3554,2697],"This library provides a convenient way to interact with the Zammad REST API using TypeScript. It includes type definitions for various Zammad entities like Tickets, Users, Organizations, and Groups, ensuring type safety and a better developer experience when building integrations or custom frontends for Zammad. The client is designed for use in Node.js environments.",{"systems":20891,"dependencies":20894},[20892],{"system_id":6659,"supported_versions":20893},[7468,7469,7301,7260],[],[20896,20899],{"title":20897,"description":20898},"Typed API Client","Provides full TypeScript definitions for Zammad API responses and requests.",{"title":4567,"description":20900},"Methods for managing Tickets, Users, Groups, and Organizations.",[20902],{"source":6828,"source_url":20903,"items":20904},"https:\u002F\u002Fgithub.com\u002Fbrycedalbey\u002Fzammad-ts-api\u002Fissues",[20905],{"title":9269,"url":20903,"state":6833},{"screenshots":20907},[],{},{"is_free":6460,"payment_models":20910},[],[],[],"en\u002Fpackages\u002Fzammad-ts-api",[],{"package_type":8026,"repository_url":20916,"latest_version":11683,"license":6684},"https:\u002F\u002Fgithub.com\u002Fbrycedalbey\u002Fzammad-ts-api",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"AfIsp2Y-tcIG4WlxdxVYj0SPiJAVODA2AuzSk7dqolE",{"id":20920,"basic_info":20921,"compatibility":20925,"extension":9,"features":20929,"issues":20936,"media":20937,"meta":20939,"metrics":13,"organization_id":13,"pricing_and_payment":20940,"related_packages":20942,"reviews":20943,"seo_and_faqs":13,"stem":20944,"sysconfig":20945,"technical_details":20946,"ui_configuration":20948,"uuid":13,"__hash__":20949},"packagesEn\u002Fen\u002Fpackages\u002Fzammad-typescript-api.json",{"title":20474,"slug":20474,"summary":20922,"categories":20923,"full_description":20924},"A TypeScript wrapper for the Zammad REST API providing type definitions and a client for resource interaction.",[5797,284,4756,3554,2697],"This library provides a typed interface for the Zammad REST API, making it easier to build integrations and applications using TypeScript or JavaScript. It includes definitions for core Zammad entities like Tickets, Users, Organizations, and Groups, along with a client to perform CRUD operations. 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It simplifies integration by providing strongly-typed objects and asynchronous methods to interact with Zammad resources. The library targets .NET Standard 2.0, making it compatible with a wide range of .NET platforms including .NET Framework 4.6.1+, .NET Core 2.0+, and Xamarin. It supports authentication via Token or Basic Auth and covers core Zammad entities like tickets, users, organizations, groups, and tags. 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It is a hard fork of the original Zammad.Client, replacing Newtonsoft.Json with System.Text.Json to provide better performance and native support for modern .NET features. The library supports a wide range of Zammad resources, including Tickets, Users, Organizations, Groups, and Tags. It is designed with modern .NET development in mind, offering full support for Dependency Injection and HttpClientFactory, making it easy to integrate into ASP.NET Core and other .NET applications.",{"systems":21103,"dependencies":21105},[21104],{"system_id":6659},[],[21107,21109,21111,21114],{"title":5510,"description":21108},"Full CRUD operations for tickets, articles, priorities, and states.",{"title":7905,"description":21110},"Manage users, organizations, and groups via the API.",{"title":21112,"description":21113},"Dependency Injection Integration","Optimized for modern .NET with native support for Dependency Injection and HttpClientFactory.",{"title":21115,"description":21116},"High-Performance Serialization","Uses System.Text.Json for faster serialization and lower memory footprint compared to Newtonsoft.Json.",[21118],{"source":6828,"source_url":21119,"items":21120},"https:\u002F\u002Fgithub.com\u002Fmeenzen\u002FZammad.Client.SystemTextJson\u002Fissues",[21121],{"title":21122,"url":21119,"state":6833},"Issue tracker for Zammad.Client.SystemTextJson",{"screenshots":21124},[],{},{"is_free":6460,"payment_models":21127},[],[],[],"en\u002Fpackages\u002Fzammadclientsystemtextjson",[],{"package_type":6450,"repository_url":21133,"latest_version":21134,"license":7754},"https:\u002F\u002Fgithub.com\u002Fmeenzen\u002FZammad.Client.SystemTextJson","3.0.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"mhkW1b2Eu7YhmKzK8jr99qziXgBtA4YimMX_JTxBTcs",{"id":21138,"basic_info":21139,"compatibility":21144,"extension":9,"features":21149,"issues":21158,"media":21159,"meta":21161,"metrics":13,"organization_id":21162,"pricing_and_payment":21163,"related_packages":21165,"reviews":21166,"seo_and_faqs":13,"stem":21167,"sysconfig":21168,"technical_details":21169,"ui_configuration":21172,"uuid":13,"__hash__":21173},"packagesEn\u002Fen\u002Fpackages\u002Fzammadls.json",{"title":21140,"slug":21140,"summary":21141,"categories":21142,"full_description":21143},"zammadls","A collection of Python-based helper scripts for Zammad, providing utilities for administrative tasks and system management.",[4339,4746,93,274,2697],"This repository by the Rosa-Luxemburg-Stiftung Berlin contains a collection of Python scripts for interacting with the Zammad API. It serves as a toolbox for administrators to automate routine tasks, synchronize data, or perform bulk operations in Zammad. 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Unlike simpler wrappers, zammadoo emphasizes a fluent workflow and type safety. By wrapping Zammad resources into specific Python types, developers benefit from excellent IDE support and can utilize static type checkers like mypy. The library supports common authentication methods such as HTTP Basic Auth and token-based authentication, providing easy access to tickets, articles, attachments, and tags.",{"systems":21181,"dependencies":21184},[21182],{"system_id":6659,"supported_versions":21183},[7301,7260,7261],[],[21186,21189,21191,21194],{"title":21187,"description":21188},"Fluent Interface","Provides a fluent workflow through chained method calls (e.g., client.tickets(id).articles).",{"title":17957,"description":21190},"Supports static type checkers like mypy for safer code and better error detection.",{"title":21192,"description":21193},"IDE Support","Resources are wrapped in their own types, improving auto-completion in IDEs.",{"title":21195,"description":21196},"Comprehensive API Coverage","Includes functionality for tickets, articles, attachments, tags, and search.",[],{"screenshots":21199},[],{},"flashdagger",{"is_free":6460,"payment_models":21203},[],[],[],"en\u002Fpackages\u002Fzammadoo",[],{"package_type":7284,"repository_url":21209,"latest_version":21210,"license":6684},"https:\u002F\u002Fgithub.com\u002Fflashdagger\u002Fzammadoo","0.3.0.post0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"HWJeoQeS7yv28ZxEDc6jF4-9Hq1BfRbX5JPg50JAW-M",{"id":21214,"basic_info":21215,"compatibility":21221,"extension":9,"features":21226,"issues":21240,"media":21251,"meta":21253,"metrics":13,"organization_id":13,"pricing_and_payment":21254,"related_packages":21256,"reviews":21257,"seo_and_faqs":13,"stem":21258,"sysconfig":21259,"technical_details":21260,"ui_configuration":21263,"uuid":13,"__hash__":21264},"packagesEn\u002Fen\u002Fpackages\u002Fzammadpy.json",{"title":21216,"slug":21217,"summary":21218,"categories":21219,"full_description":21220},"zammad_py","zammadpy","A Python API client for the Zammad REST API that allows developers to programmatically manage tickets, users, organizations, and knowledge base entries.",[4339,274,4588,4756,527,2697],"zammad_py is a comprehensive Python wrapper for the Zammad REST API. It simplifies interaction with Zammad by providing an object-oriented interface for managing core resources such as tickets, users, organizations, and groups. It supports advanced features like pagination, searching with Elasticsearch syntax, and performing actions on behalf of other users. The library is designed to be easy to use for automation scripts and custom integrations.",{"systems":21222,"dependencies":21225},[21223],{"system_id":6659,"supported_versions":21224},[11647,7468,7469,7301,7260],[],[21227,21229,21231,21234,21237],{"title":5510,"description":21228},"Full CRUD operations and advanced search for tickets using Elasticsearch syntax.",{"title":7905,"description":21230},"Manage users, organizations, and their attributes programmatically.",{"title":21232,"description":21233},"Knowledge Base Support","Access and manage knowledge base categories and articles.",{"title":21235,"description":21236},"Pagination & On-behalf-of","Built-in support for paginated responses and the ability to perform requests on behalf of other users.",{"title":21238,"description":21239},"Group & Link Management","Manage Zammad groups and links between different resources.",[21241],{"source":6828,"source_url":21242,"items":21243},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py\u002Fissues",[21244,21247],{"title":21245,"url":21246,"state":6833,"number":5692},"Support for Knowledge Base Article API Calls","https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py\u002Fissues\u002F250",{"title":21248,"url":21249,"state":7192,"number":21250},"Search functionality improvements","https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py\u002Fissues\u002F84",84,{"screenshots":21252},[],{},{"is_free":6460,"payment_models":21255},[],[7928],[],"en\u002Fpackages\u002Fzammadpy",[],{"package_type":7284,"repository_url":21261,"latest_version":21262,"license":6684},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py","3.2.1",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"1McsVqyi6S5Ueyr8vA7qEIqXMMzpipMsh-OV3y5Leho",{"id":21266,"basic_info":21267,"compatibility":21273,"extension":9,"features":21277,"issues":21287,"media":21288,"meta":21290,"metrics":13,"organization_id":13,"pricing_and_payment":21291,"related_packages":21293,"reviews":21294,"seo_and_faqs":13,"stem":21295,"sysconfig":21296,"technical_details":21297,"ui_configuration":21299,"uuid":13,"__hash__":21300},"packagesEn\u002Fen\u002Fpackages\u002Fzammadtwiliovoice.json",{"title":21268,"slug":21269,"summary":21270,"categories":21271,"full_description":21272},"Zammad Twilio Voice Bridge","zammadtwiliovoice","A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.",[1357,5787,5342,6045,2686,4697,4927,2697,1111],"This bridge application allows Zammad users to receive inbound call notifications from Twilio. It acts as a middleware that receives webhooks from Twilio when a call is received and forwards the relevant caller information to Zammad's Generic CTI (Computer Telephony Integration) endpoint. This enables features like automatic caller identification and screen pops within the Zammad agent interface. The application is built on the Sinatra framework and designed for easy deployment.",{"systems":21274,"dependencies":21276},[21275],{"system_id":6659},[],[21278,21281,21284],{"title":21279,"description":21280},"Twilio Webhook Integration","Receives and processes incoming call events from Twilio webhooks.",{"title":21282,"description":21283},"Zammad CTI Support","Forwards call data to Zammad's Generic CTI API to trigger agent notifications.",{"title":21285,"description":21286},"Caller Identification","Enables automatic identification of callers based on Zammad user data.",[],{"screenshots":21289},[],{},{"is_free":6460,"payment_models":21292},[],[],[],"en\u002Fpackages\u002Fzammadtwiliovoice",[],{"package_type":6450,"repository_url":21298,"latest_version":7286,"license":6684},"https:\u002F\u002Fgithub.com\u002Fabartrim\u002Fzammad_twilio_voice",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"QccA1zM4x4AQ7tFwIr5nyx_Yn2TAOH68lYlxOiAkZ4s",{"id":21302,"basic_info":21303,"compatibility":21309,"extension":9,"features":21315,"issues":21327,"media":21338,"meta":21340,"metrics":13,"organization_id":9361,"pricing_and_payment":21341,"related_packages":21343,"reviews":21344,"seo_and_faqs":13,"stem":21345,"sysconfig":21346,"technical_details":21347,"ui_configuration":21348,"uuid":13,"__hash__":21349},"packagesEn\u002Fen\u002Fpackages\u002Fzammadzammad.json",{"title":21304,"slug":21305,"summary":21306,"categories":21307,"full_description":21308},"Zammad PHP API Client","zammadzammad","Official PHP library for interacting with the Zammad REST API.",[4065,284,4756,4598,2686,303],"The Zammad PHP API Client is the official library for integrating PHP applications with the Zammad helpdesk. It provides an object-oriented interface to the Zammad REST API, simplifying workflow automation and data synchronization. The library is modern, supporting PHP 8.1+ and utilizing PSR standards for easy integration into frameworks like Laravel or Symfony. Developers can use it to create tickets, manage users, and perform complex search queries without worrying about the underlying HTTP communication details.",{"systems":21310,"dependencies":21314},[21311],{"system_id":6659,"supported_versions":21312},[21313,7469,7301,7260],"3.4.1",[],[21316,21319,21322,21325],{"title":21317,"description":21318},"Resource Management (CRUD)","Full support for creating, retrieving, updating, and deleting tickets, users, and organizations.",{"title":21320,"description":21321},"PSR Compliance","Implements PSR-18 for HTTP clients and PSR-17 for request factories, allowing maximum flexibility in choosing your HTTP library.",{"title":21323,"description":21324},"On-Behalf-Of Requests","Allows executing API calls on behalf of another user using the X-On-Behalf-Of header.",{"title":20074,"description":21326},"Extensive search capabilities for all Zammad resources with support for complex queries.",[21328],{"source":6828,"source_url":21329,"items":21330},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues",[21331,21335],{"title":21332,"url":21333,"state":6833,"number":21334},"Zammad API Client v3 — Modernization (Typed DTOs, PSR-18)","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues\u002F79",79,{"title":21336,"url":21337,"state":6833,"number":285},"Symfony bridge for ZammadClient","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues\u002F122",{"screenshots":21339},[],{},{"is_free":6460,"payment_models":21342},[],[],[],"en\u002Fpackages\u002Fzammadzammad",[],{"package_type":6450,"repository_url":20247,"latest_version":21262,"license":6684},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"WTnThmpiJL_LGgST34d2GQ2i-LN44QQqsXZjp3HctEQ",{"id":21351,"basic_info":21352,"compatibility":21358,"extension":9,"features":21363,"issues":21373,"media":21380,"meta":21382,"metrics":13,"organization_id":9361,"pricing_and_payment":21383,"related_packages":21385,"reviews":21386,"seo_and_faqs":13,"stem":21394,"sysconfig":21395,"technical_details":21396,"ui_configuration":21399,"uuid":13,"__hash__":21400},"packagesEn\u002Fen\u002Fpackages\u002Fzammadzammad-api-client-php.json",{"title":21353,"slug":21354,"summary":21355,"categories":21356,"full_description":21357},"Zammad API Client for PHP","zammadzammad-api-client-php","Official PHP SDK for the Zammad REST API, providing a high-level interface for helpdesk integration.",[4065,4756,4598,284,1151,2697],"The Zammad API Client for PHP is the official library for interacting with the Zammad REST API. It simplifies the integration of Zammad helpdesk functionalities into PHP applications by providing an object-oriented interface for managing tickets, users, organizations, and more. The library supports modern PHP standards (PSR-18 in the upcoming version 3) and offers various authentication mechanisms such as HTTP Basic, Token, and OAuth2. It enables developers to automate complex workflows, synchronize data, or build custom frontends for Zammad.",{"systems":21359,"dependencies":21362},[21360],{"system_id":6659,"supported_versions":21361},[21313,7469,7301,7260],[],[21364,21366,21369,21371],{"title":4567,"description":21365},"Create, read, update, and delete Zammad resources like tickets, users, and organizations.",{"title":21367,"description":21368},"Authentication Methods","Supports HTTP Basic, Token-based, and OAuth2 authentication.",{"title":21323,"description":21370},"Allows performing API actions on behalf of another user using the 'From' header.",{"title":18716,"description":21372},"Supports efficient retrieval of large datasets through pagination.",[21374],{"source":6828,"source_url":21329,"items":21375},[21376,21378],{"title":21377,"url":21333,"state":6833,"number":21334},"Zammad API Client v3 — Modernization",{"title":21379,"url":21337,"state":6833,"number":285},"Symfony bridge",{"screenshots":21381},[],{},{"is_free":6460,"payment_models":21384},[],[20254],[21387],{"quote":21388,"role":21389,"context":21390,"source_label":21391,"source_url":21392,"date":21393},"We decided to dual license the API clients, adding the MIT as a permissive license that should support your use case.","Maintainer","Discussion about licensing for commercial use.","GitHub Issue #55","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php\u002Fissues\u002F55","2023-05-11","en\u002Fpackages\u002Fzammadzammad-api-client-php",[],{"package_type":6450,"repository_url":20247,"latest_version":21397,"license":21398},"2.3.0","MIT \u002F GPL",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"96hJkFmQGkbFurl2j3ARfQ1TpzKKKgfCBTo8TGfciRc",{"id":21402,"basic_info":21403,"compatibility":21407,"extension":9,"features":21412,"issues":21426,"media":21431,"meta":21433,"metrics":13,"organization_id":13,"pricing_and_payment":21434,"related_packages":21436,"reviews":21437,"seo_and_faqs":13,"stem":21442,"sysconfig":21443,"technical_details":21444,"ui_configuration":21446,"uuid":13,"__hash__":21447},"packagesEn\u002Fen\u002Fpackages\u002Fzd-ticket-portal.json",{"title":8469,"slug":8469,"summary":21404,"categories":21405,"full_description":21406},"A lightweight, framework-less frontend portal for Zammad end-users to manage tickets via the REST API.",[1457,303,4796,2272,4816,2697],"zd-ticket-portal (formerly zammad-ticket-portal) is a lightweight, community-developed frontend portal for Zammad. It is designed for organizations that need a simpler, more customizable, or branded portal for their end-users without the complexity of the full Zammad customer interface. The portal is intentionally minimalist, built with plain HTML, CSS, and JavaScript (no frameworks like Vue or React), and communicates exclusively via the Zammad REST API. It allows users to create tickets, view history in a thread-like view, and access the knowledge base.",{"systems":21408,"dependencies":21411},[21409],{"system_id":6659,"supported_versions":21410},[7301,7260],[],[21413,21415,21417,21420,21423],{"title":5480,"description":21414},"Simple form to submit new support requests including file attachments.",{"title":5560,"description":21416},"Overview of all own open and closed tickets with status display.",{"title":21418,"description":21419},"Messenger Thread View","Reply to existing tickets in a modern, messenger-like thread view.",{"title":21421,"description":21422},"Knowledge Base Integration","Integrated search for the Zammad Help-Center \u002F Knowledge Base directly within the portal.",{"title":21424,"description":21425},"Attachment Gallery","Embedded gallery to view images and attachments directly in the browser.",[21427],{"source":6828,"source_url":21428,"items":21429},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzd-ticket-portal\u002Fissues",[21430],{"title":9269,"url":21428,"state":6833},{"screenshots":21432},[],{},{"is_free":6460,"payment_models":21435},[],[],[21438],{"quote":21439,"role":6726,"context":17562,"source_label":17562,"source_url":21440,"date":21441},"Zammad already has an excellent ticket creation form, but it doesn't really offer a clean, dedicated end-user portal... My goal is to provide something simple that regular users can use without training.","https:\u002F\u002Fcommunity.zammad.org\u002Ft\u002Fopen-source-end-user-ticket-portal-for-zammad\u002F11845","2025-07-07","en\u002Fpackages\u002Fzd-ticket-portal",[],{"package_type":6450,"repository_url":21445,"license":6684,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzd-ticket-portal",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"MqSqh8fkVF5wabutppT0xDDIxLVex3NUB8X68pocTVs",{"id":21449,"basic_info":21450,"compatibility":21455,"extension":9,"features":21462,"issues":21472,"media":21476,"meta":21478,"metrics":13,"organization_id":13881,"pricing_and_payment":21479,"related_packages":21481,"reviews":21482,"seo_and_faqs":13,"stem":21483,"sysconfig":21484,"technical_details":21485,"ui_configuration":21486,"uuid":13,"__hash__":21487},"packagesEn\u002Fen\u002Fpackages\u002Fznuny.json",{"title":21451,"slug":6368,"summary":21452,"categories":21453,"full_description":21454},"Znuny Python SDK","Asynchronous Python client for the Znuny and OTRS GenericInterface REST API.",[4339,4598,4756,2767,440,2697],"The Znuny Python SDK is a modern, asynchronous client library for interacting with the Znuny and OTRS GenericInterface (REST API). Built on top of httpx and Pydantic v2, it provides fully typed request and response models, significantly simplifying the integration of Znuny into Python applications and automation scripts. It supports all common ticket operations, including article management and dynamic fields. Additionally, the SDK includes a CLI tool (znuny-cli) that helps administrators quickly and accurately set up the required web services on the server side.",{"systems":21456,"dependencies":21461},[21457,21459],{"system_id":6368,"supported_versions":21458},[6370,6371,6372,6373,6374,6375,6376,6377,6575,6576],{"system_id":6533,"supported_versions":21460},[6370],[],[21463,21466,21469],{"title":21464,"description":21465},"Async Ticket CRUD","Perform ticket operations like create, search, get, and update asynchronously using httpx.",{"title":21467,"description":21468},"Pydantic Validation","All API requests and responses are validated using Pydantic v2 models for type safety.",{"title":21470,"description":21471},"CLI Setup Wizard","Includes a command-line tool to automatically configure the required GenericInterface web service on the Znuny server.",[21473],{"source":6828,"source_url":14839,"items":21474},[21475],{"title":19803,"url":14839},{"screenshots":21477},[],{},{"is_free":6460,"payment_models":21480},[],[18343],[],"en\u002Fpackages\u002Fznuny",[],{"package_type":7284,"repository_url":13969,"latest_version":7205,"license":6684},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"vNRlG7AikwvcQGUx6cyxMcVnJxHjR6iPqJiB6VM1UK0",{"id":21489,"basic_info":21490,"compatibility":21496,"extension":9,"features":21503,"issues":21515,"media":21520,"meta":21522,"metrics":13,"organization_id":6404,"pricing_and_payment":21523,"related_packages":21525,"reviews":21526,"seo_and_faqs":13,"stem":21527,"sysconfig":21528,"technical_details":21535,"ui_configuration":21538,"uuid":13,"__hash__":21539},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-4otrs-advanceddynamicfields.json",{"title":21491,"slug":21492,"summary":21493,"categories":21494,"full_description":21495},"Znuny4OTRS-AdvancedDynamicFields","znuny-4otrs-advanceddynamicfields","Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.",[1856,5826,1200,1816,93,1668],"This extension significantly simplifies the management of dynamic fields in Znuny and OTRS CE. In a standard installation, administrators must laboriously maintain the visibility and order of dynamic fields for each individual screen (e.g., Phone Ticket, Email Ticket, or various action dialogs) via the System Configuration (SysConfig).\n\nZnuny4OTRS-AdvancedDynamicFields provides a visual drag-and-drop interface instead. Fields can be arranged and activated globally or specifically for certain screens. This not only reduces administrative overhead but also minimizes the risk of configuration errors in complex setups with many dynamic fields. Note: In Znuny 7, this functionality has been largely integrated into the core (Dynamic Field Screens).",{"systems":21497,"dependencies":21502},[21498,21500],{"system_id":6368,"supported_versions":21499},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":21501},[6370],[],[21504,21507,21509,21512],{"title":21505,"description":21506},"Centralized Management","Allows the configuration of multiple ticket screens from a single, centralized interface.",{"title":14385,"description":21508},"Intuitive reordering of dynamic fields using drag-and-drop.",{"title":21510,"description":21511},"Visibility Toggle","Easily show or hide fields per screen without manual SysConfig changes.",{"title":21513,"description":21514},"Standard Screen Support","Supports standard screens like AgentTicketPhone, AgentTicketEmail, and AgentTicketActionCommon.",[21516],{"source":6828,"source_url":21517,"items":21518},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-AdvancedDynamicFields\u002Fissues",[21519],{"title":7442,"url":21517},{"screenshots":21521},[],{},{"is_free":6460,"payment_models":21524},[],[],[],"en\u002Fpackages\u002Fznuny-4otrs-advanceddynamicfields",[21529,21532],{"name":21530,"system_id":6368,"description":21531},"Znuny4OTRS::AdvancedDynamicFields::Configuration","Main configuration for the AdvancedDynamicFields module.",{"name":21533,"system_id":6368,"description":21534},"Znuny4OTRS::AdvancedDynamicFields::Screens","Defines the screens that can be managed via the tool.",{"package_type":6417,"repository_url":21536,"latest_version":21537,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-AdvancedDynamicFields","6.0.16",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"1yyhHkUZRmMz_B3d8AOZeTDtzimc2iw5Fzw0kLtwgrc",{"id":21541,"basic_info":21542,"compatibility":21548,"extension":9,"features":21555,"issues":21565,"media":21574,"meta":21576,"metrics":13,"organization_id":6404,"pricing_and_payment":21577,"related_packages":21579,"reviews":21580,"seo_and_faqs":13,"stem":21581,"sysconfig":21582,"technical_details":21592,"ui_configuration":21594,"uuid":13,"__hash__":21595},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-4otrs-downloadallattachments.json",{"title":21543,"slug":21544,"summary":21545,"categories":21546,"full_description":21547},"Znuny4OTRS-DownloadAllAttachments","znuny-4otrs-downloadallattachments","Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.",[469,6302,4262,5411,5511,1797],"This add-on for Znuny and OTRS Community Edition improves efficiency when working with document-heavy tickets. Instead of clicking and saving each attachment individually, agents can download all files of an article or the entire ticket as a ZIP archive with a single click. This saves time during archiving, forwarding, or external processing of documents. Starting with Znuny version 7.0, this functionality is partially integrated into the standard framework, though this package provides additional configuration options.",{"systems":21549,"dependencies":21554},[21550,21552],{"system_id":6368,"supported_versions":21551},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":21553},[6370],[],[21556,21559,21562],{"title":21557,"description":21558},"Ticket Attachment Download","Allows downloading all attachments of an entire ticket in a single ZIP archive directly from the ticket menu.",{"title":21560,"description":21561},"Article Attachment Download","Adds an option to the article menu to download only the attachments of a specific article as a collection.",{"title":21563,"description":21564},"Configurable ZIP Structure","The filenames within the ZIP archive can be configured to allow for better identification.",[21566],{"source":6828,"source_url":21567,"items":21568},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments\u002Fissues",[21569,21572],{"title":21570,"url":21571,"state":7192},"Download all attachments from ticket menu does not work if article has no attachments","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments\u002Fissues\u002F11",{"title":8224,"url":21573,"state":7192},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments\u002Fissues\u002F10",{"screenshots":21575},[],{},{"is_free":6460,"payment_models":21578},[],[],[],"en\u002Fpackages\u002Fznuny-4otrs-downloadallattachments",[21583,21586,21589],{"name":21584,"system_id":6368,"description":21585},"Frontend::Module###AgentTicketDownloadAllAttachments","Registers the frontend module for the download process.",{"name":21587,"system_id":6368,"description":21588},"Ticket::Frontend::MenuModule###001-DownloadAllAttachments","Configures the link in the ticket menu to download all ticket attachments.",{"name":21590,"system_id":6368,"description":21591},"Ticket::Frontend::PreMenuModule###990-DownloadAllAttachments","Enables downloading from the ticket overview screens.",{"package_type":6417,"repository_url":21593,"latest_version":18112,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ItboZ-hdkaIPfOvDqA_rhuWWlQnweIFw-jZVaMARzAU",{"id":21597,"basic_info":21598,"compatibility":21603,"extension":9,"features":21607,"issues":21608,"media":21609,"meta":21611,"metrics":13,"organization_id":6368,"pricing_and_payment":21612,"related_packages":21614,"reviews":21615,"seo_and_faqs":13,"stem":21616,"sysconfig":21617,"technical_details":21618,"ui_configuration":21620,"uuid":13,"__hash__":21621},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-4otrs-giarticlesend.json",{"title":21599,"slug":21600,"summary":21601,"categories":21602},"Znuny 4OTRS-GIArticleSend","znuny-4otrs-giarticlesend","This package enables the standard Generic Interface ticket operations to send articles.",[6164],{"systems":21604,"dependencies":21606},[21605],{"system_id":6368},[],[],[],{"screenshots":21610},[],{},{"is_free":6460,"payment_models":21613},[],[],[],"en\u002Fpackages\u002Fznuny-4otrs-giarticlesend",[],{"package_type":6417,"repository_url":21619},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"NM8QVIZ72RB9as9hh_zV_cucYszIAJbo6MeCwRmMg44",{"id":21623,"basic_info":21624,"compatibility":21630,"extension":9,"features":21635,"issues":21648,"media":21649,"meta":21651,"metrics":21654,"organization_id":6404,"pricing_and_payment":21655,"related_packages":21657,"reviews":21658,"seo_and_faqs":21659,"stem":21663,"sysconfig":21664,"technical_details":21668,"ui_configuration":13,"uuid":21670,"__hash__":21671},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-auto-replies-to-all-email-recipients.json",{"title":21625,"slug":21626,"summary":21627,"categories":21628,"full_description":21629},"Auto-Replies to All Email Recipients","znuny-auto-replies-to-all-email-recipients","Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.",[508,1946,785,1111,6332,4262],"By default, Znuny only sends automatic replies to the sender of an email. This add-on closes that gap by extending the auto-response system to cover all recipients of the incoming email. The add-on introduces a set of new auto-response types — \"to all\" variants of every standard type: auto reply to all, auto reject to all, auto follow up to all, auto reply\u002Fnew ticket to all, and auto remove to all. These are configured the same way as standard auto-responses and assigned to queues through the existing auto-response administration. The \"to all\" behavior only activates when there are at least two addresses across the To and Cc headers, so single-sender emails continue to behave exactly as before. All of Znuny's standard safeguards apply: loop protection, system address filtering, and the SendNoAutoResponseRegExp pattern are all respected for each recipient individually.",{"systems":21631,"dependencies":21634},[21632],{"system_id":6368,"supported_versions":21633},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],[],[21636,21639,21642,21645],{"title":21637,"description":21638},"Multi-recipient auto-replies","Sends automatic acknowledgments to all original recipients (To and Cc).",{"title":21640,"description":21641},"New Auto-Response Types","Introduces new response types like 'auto reply to all' and 'auto follow up to all'.",{"title":21643,"description":21644},"Queue-Level Control","Allows precise control over which queues use the extended behavior.",{"title":21646,"description":21647},"Safety Mechanisms","Respects loop protection, system address filters, and SendNoAutoResponseRegExp.",[],{"screenshots":21650},[],{"calls_to_action":21652},[21653],{"type":6398,"text":6399,"url":6978,"is_internal":6401},{"total_downloads":6403,"active_installs":6403,"average_rating":6403,"review_count":6403},{"is_free":6401,"currency":6406,"payment_models":21656},[],[],[],{"meta_title":21660,"meta_description":21661,"faqs":21662},"Znuny Auto-Replies to All Email Recipients | Open ITSM Hub","Extends the automatic acknowledgement system to send responses to all recipients (including those in CC) of an incoming email, rather than just the original sender. Respects all standard Znuny safeguards.",[],"en\u002Fpackages\u002Fznuny-auto-replies-to-all-email-recipients",[21665],{"name":21666,"system_id":6368,"description":21667,"default":6612},"SendToAllTo","Controls whether 'To' recipients are included alongside 'Cc' recipients in the auto-response.",{"package_type":6417,"repository_url":6978,"license":21669,"latest_version":6881},"Proprietary (Available with Support)","cd66ee4f-d8c3-4007-af3e-a9677f0ff288","ImhG077KEnJDDgTgxhz_4gebb-HkCJmxaj-lEQS-HHU",{"id":21673,"basic_info":21674,"compatibility":21680,"extension":9,"features":21685,"issues":21695,"media":21705,"meta":21707,"metrics":13,"organization_id":6404,"pricing_and_payment":21708,"related_packages":21710,"reviews":21711,"seo_and_faqs":13,"stem":21712,"sysconfig":21713,"technical_details":21723,"ui_configuration":21725,"uuid":13,"__hash__":21726},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-containerhelper.json",{"title":21675,"slug":21676,"summary":21677,"categories":21678,"full_description":21679},"Znuny-ContainerHelper","znuny-containerhelper","Helper package to optimize Znuny for operation in container environments (Docker\u002FKubernetes).",[1777,1250,2906,991,2481,1738,93,5284],"Znuny-ContainerHelper is an essential add-on for running Znuny in modern container infrastructures such as Docker or Kubernetes. It extends the system with features specifically designed for ephemeral environments. This includes the ability to set configurations dynamically via environment variables instead of editing static files. Additionally, it provides dedicated health check mechanisms (e.g., via `Maint::Container::HealthCheck`), allowing orchestration tools to reliably verify the state of the application, database connection, and background processes (daemon). The package also improves log output for efficient processing by container runtimes.",{"systems":21681,"dependencies":21684},[21682],{"system_id":6368,"supported_versions":21683},[6370,6371,6372,6373,6374,6574,6376],[],[21686,21689,21692],{"title":21687,"description":21688},"Environment Variable Support","Allows configuration of Znuny parameters via environment variables, ideal for Docker and Kubernetes deployments.",{"title":21690,"description":21691},"Health Check Functionality","Provides console commands and endpoints for health checks to monitor the status of the database, daemon, and search index.",{"title":21693,"description":21694},"Container Logging","Optimizes logging for container environments to allow better integration with centralized logging systems.",[21696],{"source":6828,"source_url":21697,"items":21698},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper\u002Fissues",[21699,21702],{"title":21700,"url":21701,"state":7192},"Add health check for search index","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper\u002Fissues\u002F5",{"title":21703,"url":21704,"state":6833},"Support for secrets via files","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper\u002Fissues\u002F8",{"screenshots":21706},[],{},{"is_free":6460,"payment_models":21709},[],[],[],"en\u002Fpackages\u002Fznuny-containerhelper",[21714,21717,21720],{"name":21715,"system_id":6368,"description":21716},"Container::HealthCheck::Token","Token to secure the health check endpoint.",{"name":21718,"system_id":6368,"description":21719},"Container::HealthCheck::CheckDatabase","Enables checking the database connection during the health check.",{"name":21721,"system_id":6368,"description":21722},"Container::HealthCheck::CheckDaemon","Checks the status of the Znuny daemon in the health check.",{"package_type":6417,"repository_url":21724,"latest_version":6683,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ContainerHelper",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"SVxRxv1GUeQOwX1O2zt4Wur-Bsjb5casF28Dfv06hZs",{"id":21728,"basic_info":21729,"compatibility":21735,"extension":9,"features":21742,"issues":21751,"media":21752,"meta":21754,"metrics":13,"organization_id":13,"pricing_and_payment":21755,"related_packages":21757,"reviews":21758,"seo_and_faqs":13,"stem":21759,"sysconfig":21760,"technical_details":21767,"ui_configuration":21769,"uuid":13,"__hash__":21770},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-discord-notification.json",{"title":21730,"slug":21731,"summary":21732,"categories":21733,"full_description":21734},"Znuny-Discord-Notification","znuny-discord-notification","Enables Znuny ticket notifications to be sent to Discord channels using webhooks.",[1758,3602,6115,825,1111,2697],"Znuny-Discord-Notification is an extension for Znuny and OTRS CE that allows sending automated ticket notifications to Discord channels. By utilizing Discord Webhooks, the system can post updates about ticket creation, state changes, or other events directly into a chat environment, improving team response times and visibility. The module is fully event-driven and can be flexibly adapted to the organization's needs.",{"systems":21736,"dependencies":21741},[21737,21739],{"system_id":6368,"supported_versions":21738},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6533,"supported_versions":21740},[6525],[],[21743,21746,21749],{"title":21744,"description":21745},"Discord Webhook Support","Send messages to any Discord channel via webhooks.",{"title":21747,"description":21748},"Event-based Triggers","Configure notifications for specific ticket events like Create, Update, or Close.",{"title":17262,"description":21750},"Easy configuration of webhook URLs and proxy settings via the Znuny admin interface.",[],{"screenshots":21753},[],{},{"is_free":6460,"payment_models":21756},[],[],[],"en\u002Fpackages\u002Fznuny-discord-notification",[21761,21764],{"name":21762,"system_id":6368,"description":21763},"Discord::WebhookURL","The URL of the Discord Webhook.",{"name":21765,"system_id":6368,"description":21766},"Discord::Proxy","Proxy server for Discord communication.",{"package_type":6417,"repository_url":21768,"license":6684,"latest_version":8135},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FZnuny-Discord-Notification",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"7JtUo0QqYnYruPYR35mUZJcm25RWW_kW1_FQY4NG5-s",{"id":21772,"basic_info":21773,"compatibility":21779,"extension":9,"features":21788,"issues":21796,"media":21803,"meta":21805,"metrics":13,"organization_id":4035,"pricing_and_payment":21809,"related_packages":21811,"reviews":21812,"seo_and_faqs":13,"stem":21813,"sysconfig":21814,"technical_details":21815,"ui_configuration":21818,"uuid":13,"__hash__":21819},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-extensions.json",{"title":21774,"slug":21775,"summary":21776,"categories":21777,"full_description":21778},"Perl-Services Znuny & OTOBO Extensions","znuny-extensions","Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.",[2072,4035,63,4262,3163,5936],"Perl-Services (Renée Bäcker) offers an extensive range of professional extensions for Znuny, OTOBO, and OTRS Community Edition. These modules are designed to increase helpdesk workflow efficiency, optimize the user interface, and map complex business processes. The portfolio includes both free open-source packages and commercial 'Pro' add-ons, providing features such as checklists, templates, advanced search capabilities, and database integrations.",{"systems":21780,"dependencies":21787},[21781,21783,21785],{"system_id":6368,"supported_versions":21782},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6432,"supported_versions":21784},[6809,6699,6700],{"system_id":6533,"supported_versions":21786},[6370],[],[21789,21792,21794],{"title":21790,"description":21791},"Ticket Checklist","Allows creating and managing task lists directly within a ticket.",{"title":13260,"description":21793},"Enables closing tickets with a single click using predefined texts and states.",{"title":6565,"description":21795},"Advanced management, preview, and reuse of ticket attachments.",[21797],{"source":6828,"source_url":21798,"items":21799},"https:\u002F\u002Fgithub.com\u002Freneeb?tab=repositories",[21800],{"title":21801,"url":21802},"General Issue Tracker for Perl-Services OPMs","https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-TicketChecklist\u002Fissues",{"screenshots":21804},[],{"calls_to_action":21806},[21807],{"type":6398,"text":6977,"url":21808,"is_internal":6401},"https:\u002F\u002Fwww.perl-services.de\u002Fticketsystems",{"is_free":6401,"payment_models":21810},[],[],[],"en\u002Fpackages\u002Fznuny-extensions",[],{"package_type":6417,"repository_url":21816,"license":21817},"https:\u002F\u002Fgithub.com\u002Freneeb","AGPL-3.0 \u002F Commercial",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"suZYTNL5-pzxb9Y6lvg2huhKmrCzAn7o9zDuVBSS_Sc",{"id":21821,"basic_info":21822,"compatibility":21828,"extension":9,"features":21835,"issues":21845,"media":21846,"meta":21848,"metrics":13,"organization_id":15209,"pricing_and_payment":21849,"related_packages":21851,"reviews":21853,"seo_and_faqs":13,"stem":21854,"sysconfig":21855,"technical_details":21856,"ui_configuration":21858,"uuid":13,"__hash__":21859},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-features-lts-otrs-ce-add-additional-field-for-customer-user-profile.json",{"title":21823,"slug":21824,"summary":21825,"categories":21826,"full_description":21827},"Znuny \u002F OTRS CE - Add Additional Field For Customer User Profile (Guide)","znuny-features-lts-otrs-ce-add-additional-field-for-customer-user-profile","Guide and code snippets for adding custom fields to customer user profiles in Znuny and OTRS CE.",[1487,1856,1190,5777,5946,93],"This resource provides a comprehensive guide and code examples for administrators of Znuny (LTS and Features) and OTRS Community Edition. It describes the process of extending the customer user database schema and mapping in `Config.pm` to integrate additional attributes (Dynamic Fields). This allows for the display and management of specific customer information in both the agent and customer interfaces without relying on complex third-party modules. The guide covers database backend configuration as well as the necessary adjustments in the System Configuration (SysConfig).",{"systems":21829,"dependencies":21834},[21830,21832],{"system_id":6368,"supported_versions":21831},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":21833},[6370],[],[21836,21839,21842],{"title":21837,"description":21838},"Manual Schema Extension","Detailed instructions for extending the customer user mapping in the OTRS\u002FZnuny database.",{"title":21840,"description":21841},"Config.pm Integration","Provision of code snippets for Kernel\u002FConfig.pm to integrate additional attributes.",{"title":21843,"description":21844},"Dynamic Field Support","Guidance on using dynamic fields as customer user attributes in various views.",[],{"screenshots":21847},[],{},{"is_free":6460,"payment_models":21850},[],[21852],"znuny4otrs-customerviewdynamicfields",[],"en\u002Fpackages\u002Fznuny-features-lts-otrs-ce-add-additional-field-for-customer-user-profile",[],{"package_type":6450,"repository_url":21857,"license":6485},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FZnuny-Features-LTS-OTRS-CE-Add-Additional-Field-For-Customer-User-Profile",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"KpLcCysy7zj1k1rDEwJTjSEtfa5RNhFA_EBfH-JskXw",{"id":21861,"basic_info":21862,"compatibility":21868,"extension":9,"features":21873,"issues":21885,"media":21891,"meta":21893,"metrics":13,"organization_id":6404,"pricing_and_payment":21894,"related_packages":21896,"reviews":21897,"seo_and_faqs":13,"stem":21898,"sysconfig":21899,"technical_details":21910,"ui_configuration":21912,"uuid":13,"__hash__":21913},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-primarysecondary.json",{"title":21863,"slug":21864,"summary":21865,"categories":21866,"full_description":21867},"Znuny-PrimarySecondary","znuny-primarysecondary","Link multiple tickets of a similar nature to a primary ticket and handle them collectively.",[4202,5501,3143,686,527,6164,1111],"This add-on introduces a primary\u002Fsecondary relationship for tickets (formerly known as Master\u002FSlave). It is particularly useful for major incidents or mass inquiries where many users report the same issue. By marking one ticket as 'Primary' and others as 'Secondary', agents can manage the communication and resolution from a single point. Actions on the primary ticket, such as adding notes or changing states, are automatically synchronized to the secondary tickets. When the primary ticket is closed, all secondary tickets can be closed automatically with a predefined state and note, significantly reducing manual effort.",{"systems":21869,"dependencies":21872},[21870],{"system_id":6368,"supported_versions":21871},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],[],[21874,21877,21880,21883],{"title":21875,"description":21876},"Primary\u002FSecondary Linking","Allows linking multiple tickets to a master ticket (primary ticket).",{"title":21878,"description":21879},"Synchronized Communication","Notes and articles on the primary ticket can be automatically propagated to all secondary tickets.",{"title":21881,"description":21882},"Automatic Closing","Closing the primary ticket automatically closes all linked secondary tickets.",{"title":16220,"description":21884},"Configure which states are set for secondary tickets after the primary ticket is resolved.",[21886],{"source":6828,"source_url":21887,"items":21888},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrimarySecondary\u002Fissues",[21889],{"title":21890,"url":10448,"state":7192,"number":2698},"Bug - Ticket misconfiguration after adding AccountedTime",{"screenshots":21892},[],{},{"is_free":6460,"payment_models":21895},[],[],[],"en\u002Fpackages\u002Fznuny-primarysecondary",[21900,21904,21907],{"name":21901,"system_id":6368,"description":21902,"default":21903},"PrimarySecondary::LinkType","Defines the link type used for the primary\u002Fsecondary relationship.","ParentChild",{"name":21905,"system_id":6368,"description":21906,"default":6612},"PrimarySecondary::CloseSecondaryTickets","Enables automatic closing of secondary tickets when the primary ticket is closed.",{"name":21908,"system_id":6368,"description":21909,"default":19378},"PrimarySecondary::SecondaryTicketState","The state set for secondary tickets when the primary ticket is closed.",{"package_type":6417,"repository_url":21911,"latest_version":6621,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrimarySecondary",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"o0JoLB1OUJGT9pnp0zWaP4DopY7XGIZbk3S5OP_WcJY",{"id":21915,"basic_info":21916,"compatibility":21922,"extension":9,"features":21927,"issues":21940,"media":21946,"meta":21948,"metrics":13,"organization_id":6404,"pricing_and_payment":21949,"related_packages":21951,"reviews":21952,"seo_and_faqs":13,"stem":21953,"sysconfig":21954,"technical_details":21966,"ui_configuration":21968,"uuid":13,"__hash__":21969},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-prometheusexporter.json",{"title":21917,"slug":21918,"summary":21919,"categories":21920,"full_description":21921},"Znuny-PrometheusExporter","znuny-prometheusexporter","Prometheus exporter for Znuny to monitor ticket counts, queue statistics, and system health in real-time.",[4291,3390,3292,2442,3640,4548],"The Znuny-PrometheusExporter add-on enables seamless integration of Znuny into modern monitoring stacks like Prometheus and Grafana. It provides a dedicated HTTP endpoint that exports vital ITSM metrics in the Prometheus format. This allows administrators to build real-time dashboards to monitor ticket volumes, queue workloads, escalations, and system performance without needing direct database access. It enhances helpdesk observability and enables proactive alerting for SLA breaches or unusual spikes in ticket activity.",{"systems":21923,"dependencies":21926},[21924],{"system_id":6368,"supported_versions":21925},[6370,6371,6372,6373,6374,6574,6376,6377],[],[21928,21931,21934,21937],{"title":21929,"description":21930},"Ticket Metrics","Provides ticket count metrics grouped by state, queue, and priority.",{"title":21932,"description":21933},"Escalation Monitoring","Monitors SLA compliance and escalation states in real-time.",{"title":21935,"description":21936},"Session Statistics","Tracks active agent sessions to analyze system workload.",{"title":21938,"description":21939},"Secure Authentication","Secures the metrics endpoint using a configurable authentication token.",[21941],{"source":6828,"source_url":21942,"items":21943},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrometheusExporter\u002Fissues",[21944],{"title":21945,"url":21942,"state":6833},"Add more metrics for process management",{"screenshots":21947},[],{},{"is_free":6460,"payment_models":21950},[],[],[],"en\u002Fpackages\u002Fznuny-prometheusexporter",[21955,21959,21963],{"name":21956,"system_id":6368,"description":21957,"default":21958},"PrometheusExporter::Path","Defines the URL path where the metrics endpoint is accessible.","\u002Fmetrics",{"name":21960,"system_id":6368,"description":21961,"default":21962},"PrometheusExporter::AuthToken","A token used to authenticate Prometheus scrape requests for enhanced security.","(leer)",{"name":21964,"system_id":6368,"description":21965,"default":8662},"Frontend::Module###PublicPrometheusExporter","Enables or disables public access to the Prometheus endpoint.",{"package_type":6417,"repository_url":21967,"latest_version":9470,"license":8300},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PrometheusExporter",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"CtyzHWApXkbRpRj82admBfCCsYFepPh1dw0EERt0FX8",{"id":21971,"basic_info":21972,"compatibility":21978,"extension":9,"features":21985,"issues":21994,"media":22000,"meta":22002,"metrics":13,"organization_id":13,"pricing_and_payment":22003,"related_packages":22005,"reviews":22006,"seo_and_faqs":13,"stem":22007,"sysconfig":22008,"technical_details":22012,"ui_configuration":22015,"uuid":13,"__hash__":22016},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-quickdelete.json",{"title":21973,"slug":21974,"summary":21975,"categories":21976,"full_description":21977},"Znuny-QuickDelete","znuny-quickdelete","Adds a 'Quick Delete' action to the ticket zoom menu for more efficient ticket removal.",[5511,4417,153],"Znuny-QuickDelete is an extension for Znuny and OTRS Community Edition designed to streamline the ticket deletion process for agents. Instead of navigating the standard multi-step deletion dialog, this package adds a direct 'Quick Delete' link to the ticket action menu. This is particularly useful for help desks that frequently need to remove test tickets, spam, or duplicates. The feature can be fine-tuned via system configuration to ensure only authorized agents have the ability to delete tickets.",{"systems":21979,"dependencies":21984},[21980,21982],{"system_id":6368,"supported_versions":21981},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":21983},[6370],[],[21986,21989,21992],{"title":21987,"description":21988},"Quick Delete Action","Adds a 'Quick Delete' button directly to the action bar in the ticket zoom view.",{"title":21990,"description":21991},"Efficient Workflow","Allows deleting tickets with minimal steps, optionally bypassing additional confirmation dialogs.",{"title":16064,"description":21993},"Access to the delete function can be restricted via system configuration based on groups or roles.",[21995],{"source":6828,"source_url":21996,"items":21997},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz\u002FZnuny-QuickDelete\u002Fissues",[21998],{"title":21999,"url":21996,"state":6833},"Check for Znuny 7.3 compatibility",{"screenshots":22001},[],{},{"is_free":6460,"payment_models":22004},[],[],[],"en\u002Fpackages\u002Fznuny-quickdelete",[22009],{"name":22010,"system_id":6368,"description":22011,"default":6612},"Ticket::Frontend::MenuModule###400-QuickDelete","Enables or disables the Quick Delete module in the ticket zoom menu.",{"package_type":6417,"repository_url":22013,"latest_version":22014,"license":6485},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz\u002FZnuny-QuickDelete","7.3.0",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"-Rlbf1MHC5iVcGyMNU2YnXrZE5xremaeLXHgXEmqsMg",{"id":22018,"basic_info":22019,"compatibility":22025,"extension":9,"features":22030,"issues":22041,"media":22054,"meta":22056,"metrics":13,"organization_id":6368,"pricing_and_payment":22057,"related_packages":22059,"reviews":22060,"seo_and_faqs":13,"stem":22061,"sysconfig":22062,"technical_details":22072,"ui_configuration":22075,"uuid":13,"__hash__":22076},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-search.json",{"title":22020,"slug":22021,"summary":22022,"categories":22023,"full_description":22024},"Znuny-Search","znuny-search","A high-performance search API for Znuny using external search engines like Elasticsearch.",[1896,274,4016,4766,1698],"Znuny-Search is a modernized search framework for Znuny that replaces the traditional SQL-based search with a powerful API. It supports external search engines (primarily Elasticsearch 7+) to provide faster and more complex queries across tickets, articles, and dynamic fields. The module is designed as a backend-only module, intended to be used by frontends like Znuny-SearchFrontend or custom integrations. It requires the Search::Elasticsearch CPAN module.",{"systems":22026,"dependencies":22029},[22027],{"system_id":6368,"supported_versions":22028},[6530,6531,6881,8810,8811],[],[22031,22033,22036,22039],{"title":16743,"description":22032},"Support for Elasticsearch 7+ for high-speed indexing and retrieval.",{"title":22034,"description":22035},"Multi-Object Indexing","Indexes tickets, articles, history, and dynamic fields.",{"title":22037,"description":22038},"Extensible API","Developers can add custom objects to the search index.",{"title":9099,"description":22040},"Significant performance improvements over standard SQL full-text search.",[22042],{"source":6828,"source_url":22043,"items":22044},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues",[22045,22048,22051],{"title":22046,"url":22047,"state":6833,"number":1669},"Wrong DynamicField type in ES","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues\u002F5",{"title":22049,"url":22050,"state":6833,"number":2698},"Bug - Elasticsearch - IndexQueueDataProcess error","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues\u002F4",{"title":22052,"url":22053,"state":6833,"number":4868},"Disable indexing of attachments","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search\u002Fissues\u002F2",{"screenshots":22055},[],{},{"is_free":6460,"payment_models":22058},[],[],[],"en\u002Fpackages\u002Fznuny-search",[22063,22066,22069],{"name":22064,"system_id":6368,"description":22065},"ZnunySearch::Active","Enables or disables the Znuny-Search functionality.",{"name":22067,"system_id":6368,"description":22068},"ZnunySearch::IndexPrefix","Prefix for the indices created in Elasticsearch.",{"name":22070,"system_id":6368,"description":22071},"ZnunySearch::Elasticsearch::Hosts","Configuration of the Elasticsearch hosts (e.g., localhost:9200).",{"package_type":6417,"repository_url":22073,"latest_version":22074,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Search","7.0.2",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"mcNnY_lfm5CZxAXDzwSGnlkgN0OGkhBiq4q23fG9e8U",{"id":22078,"basic_info":22079,"compatibility":22085,"extension":9,"features":22092,"issues":22105,"media":22106,"meta":22108,"metrics":13,"organization_id":6404,"pricing_and_payment":22109,"related_packages":22111,"reviews":22112,"seo_and_faqs":13,"stem":22118,"sysconfig":22119,"technical_details":22120,"ui_configuration":22122,"uuid":13,"__hash__":22123},"packagesEn\u002Fen\u002Fpackages\u002Fznuny-sublime.json",{"title":22080,"slug":22081,"summary":22082,"categories":22083,"full_description":22084},"Znuny-Sublime","znuny-sublime","A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.",[1698,5215,2587,6322,5036,3808],"Znuny-Sublime is a comprehensive development toolkit for Sublime Text (versions 2, 3, and 4). It is specifically designed to accelerate the creation of extensions for Znuny and OTRS. The plugin provides specialized snippets for common framework classes, automates tedious tasks like generating SOPM file lists, and offers an integrated build system for OPM packages. Developers can also fetch framework files directly from GitHub, with copyright notices and origin tags automatically added.",{"systems":22086,"dependencies":22091},[22087,22089],{"system_id":6368,"supported_versions":22088},[6525,6526,6527,6528,6529,6530,6531,6881,8810,8811],{"system_id":6533,"supported_versions":22090},[6525],[],[22093,22096,22099,22102],{"title":22094,"description":22095},"Code Snippets","Extensive snippets for Perl (Kernel::System), XML (Config\u002FSOPM), JavaScript, and Template Toolkit (.tt).",{"title":22097,"description":22098},"SOPM Automation","Automatically generates file lists for SOPM files and creates the ObjectDependencies array based on the code.",{"title":22100,"description":22101},"OPM Build System","Integrated build system to package extensions into .opm files directly from the editor.",{"title":22103,"description":22104},"GitHub Integration","Live fetching of framework or add-on files from specific GitHub branches directly into the project.",[],{"screenshots":22107},[],{},{"is_free":6460,"payment_models":22110},[],[],[22113],{"quote":22114,"role":22115,"source_label":22116,"source_url":22117},"Znuny (Znuny-Sublime) is a Sublime Text plugin that helps you to make Znuny development less painful.","Vendor \u002F Developer","GitHub README","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Sublime","en\u002Fpackages\u002Fznuny-sublime",[],{"package_type":6450,"repository_url":22117,"latest_version":22121,"license":6485},"1.0.7",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"ztP1DGAfMmJOVcR_XxmczMTscNn7muTTTaHeeS6RyGc",{"id":22125,"basic_info":22126,"compatibility":22130,"extension":9,"features":22138,"issues":22139,"media":22140,"meta":22142,"metrics":13,"organization_id":6368,"pricing_and_payment":22143,"related_packages":22145,"reviews":22146,"seo_and_faqs":13,"stem":22147,"sysconfig":22148,"technical_details":22149,"ui_configuration":22150,"uuid":13,"__hash__":22151},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-advanceddynamicfields.json",{"title":21491,"slug":22127,"summary":22128,"categories":22129},"znuny4otrs-advanceddynamicfields","This package provides an easy way to configure dynamic fields. Default OTRS does not allow central management of the dynamic fields displayed in each screen.",[6164],{"systems":22131,"dependencies":22137},[22132,22134],{"system_id":6368,"supported_versions":22133},[7261,6530],{"system_id":6533,"supported_versions":22135},[22136],"CE",[],[],[],{"screenshots":22141},[],{},{"is_free":6460,"payment_models":22144},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-advanceddynamicfields",[],{"package_type":6417,"repository_url":21536},{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"B-ci8CSGZhIIDZ3OKbQyALM4Cij9-nBKcHZRXiGqHQM",{"id":22153,"basic_info":22154,"compatibility":22160,"extension":9,"features":22165,"issues":22171,"media":22172,"meta":22174,"metrics":13,"organization_id":6404,"pricing_and_payment":22175,"related_packages":22177,"reviews":22178,"seo_and_faqs":13,"stem":22179,"sysconfig":22180,"technical_details":22181,"ui_configuration":22183,"uuid":13,"__hash__":22184},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-attachmentmultiupload.json",{"title":22155,"slug":22156,"summary":22157,"categories":22158,"full_description":22159},"Znuny4OTRS-AttachmentMultiUpload","znuny4otrs-attachmentmultiupload","Adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.",[450,5916,2530,3439,5936,1886],"This add-on for OTRS 5 and OTRS Community Edition 5 enhances the standard attachment functionality. Instead of selecting files one by one, users can select and upload multiple files simultaneously via the browser's file dialog. This significantly speeds up ticket processing when multiple documents need to be attached. Note: This package is not required for OTRS 6 or Znuny 6.0+, as a similar feature is already included in the core system.",{"systems":22161,"dependencies":22164},[22162],{"system_id":6533,"supported_versions":22163},[7087],[],[22166,22168],{"title":3438,"description":22167},"Allows selecting and uploading multiple files at once within the attachment dialog.",{"title":22169,"description":22170},"HTML5 Support","Utilizes modern HTML5 browser capabilities for an improved user experience.",[],{"screenshots":22173},[],{},{"is_free":6460,"payment_models":22176},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-attachmentmultiupload",[],{"package_type":6417,"repository_url":22182,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-AttachmentMultiUpload",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"R9zdPcWoD0c6NQ3hGMLMKMAQkEzHUt2aOHLRrWf7ruM",{"id":22186,"basic_info":22187,"compatibility":22193,"extension":9,"features":22200,"issues":22207,"media":22214,"meta":22216,"metrics":13,"organization_id":6404,"pricing_and_payment":22217,"related_packages":22219,"reviews":22220,"seo_and_faqs":13,"stem":22221,"sysconfig":22222,"technical_details":22230,"ui_configuration":22232,"uuid":13,"__hash__":22233},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-cisearch.json",{"title":22188,"slug":22189,"summary":22190,"categories":22191,"full_description":22192},"Znuny4OTRS-CISearch","znuny4otrs-cisearch","Adds an additional toolbar search box for Configuration Items (CIs).",[2767,1021,883,4766,5738,5936],"Znuny4OTRS-CISearch is an extension for the OTRS\u002FZnuny ITSM module. It optimizes the agent workflow by providing a dedicated search field for Configuration Items (CIs) in the global toolbar. Instead of navigating through the ITSM menu to the CI search page, agents can find CIs directly by name or CI number from any screen. This is particularly useful in environments with extensive asset databases (CMDB). The package is designed for framework versions 6.x.",{"systems":22194,"dependencies":22199},[22195,22197],{"system_id":6368,"supported_versions":22196},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":22198},[6370],[],[22201,22204],{"title":22202,"description":22203},"Toolbar Search Box","Adds a search input field directly into the top toolbar of the agent interface for quick access to CI lookups.",{"title":22205,"description":22206},"CI Class Filtering","Allows configuration of which CI classes should be searched by default.",[22208],{"source":6828,"source_url":22209,"items":22210},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CISearch\u002Fissues",[22211],{"title":22212,"url":22213,"state":7192},"Search for CI name with spaces not working","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CISearch\u002Fissues\u002F1",{"screenshots":22215},[],{},{"is_free":6460,"payment_models":22218},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-cisearch",[22223,22227],{"name":22224,"system_id":6368,"description":22225,"default":22226},"Frontend::ToolBar###110-CISearch","Defines the position and module for the toolbar search box.","110-CISearch",{"name":22228,"system_id":6368,"description":22229},"CISearch::SearchClass","Determines the CI classes to be considered in the quick search.",{"package_type":6417,"repository_url":22231,"latest_version":6559,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CISearch",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"qHzWxef6VY78SEa0J0piX5uo93FfG4Y7ufeFGdo0fwQ",{"id":22235,"basic_info":22236,"compatibility":22242,"extension":9,"features":22249,"issues":22259,"media":22264,"meta":22266,"metrics":13,"organization_id":6404,"pricing_and_payment":22267,"related_packages":22269,"reviews":22270,"seo_and_faqs":13,"stem":22271,"sysconfig":22272,"technical_details":22279,"ui_configuration":22281,"uuid":13,"__hash__":22282},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-cti.json",{"title":22237,"slug":22238,"summary":22239,"categories":22240,"full_description":22241},"Znuny4OTRS-CTI","znuny4otrs-cti","Enables URL-based CTI to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.",[1357,5342,6055,2686,765,1111,2697],"This package integrates your telephone system into Znuny or OTRS. For incoming calls, the telephone ticket interface is automatically displayed with the corresponding customer data (identified by caller ID). It supports the modification of the caller ID using regular expressions and allows linking to various screens such as the Customer Information Center via the 'Screen' URL parameter. The package ensures that the customer phone number is automatically available as a searchable attribute in the customer search.",{"systems":22243,"dependencies":22248},[22244,22246],{"system_id":6368,"supported_versions":22245},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22247},[6370],[],[22250,22253,22256],{"title":22251,"description":22252},"URL-based CTI","Trigger actions via a simple URL from your CTI client (e.g., AgentTicketPhoneCTI).",{"title":22254,"description":22255},"CallerID Mapping","Use regular expressions to clean or map incoming phone numbers.",{"title":22257,"description":22258},"Screen Selection","Define which screen should open (e.g., Ticket Create or Customer Information Center).",[22260],{"source":6828,"source_url":22261,"items":22262},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CTI\u002Fissues",[22263],{"title":7442,"url":22261},{"screenshots":22265},[],{},{"is_free":6460,"payment_models":22268},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-cti",[22273,22276],{"name":22274,"system_id":6368,"description":22275},"CTI::RegExp","Regular expression for processing the CallerID.",{"name":22277,"system_id":6368,"description":22278},"CTI::Action","Default action to be executed on CTI call.",{"package_type":6417,"repository_url":22280,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CTI",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"w_StMJCBcPuLiMkAd5giDzmEpIer9cO3Xbx8OG1Rkfs",{"id":22284,"basic_info":22285,"compatibility":22291,"extension":9,"features":22298,"issues":22313,"media":22323,"meta":22325,"metrics":13,"organization_id":6404,"pricing_and_payment":22326,"related_packages":22328,"reviews":22329,"seo_and_faqs":13,"stem":22335,"sysconfig":22336,"technical_details":22345,"ui_configuration":22346,"uuid":13,"__hash__":22347},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-customermap.json",{"title":22286,"slug":22287,"summary":22288,"categories":22289,"full_description":22290},"Znuny4OTRS-CustomerMap","znuny4otrs-customermap","Visualizes customer locations on a dashboard map using Google Maps, based on ticket history and address data.",[2422,1547,2372,1507,3173,1668,4548],"The Znuny4OTRS-CustomerMap add-on integrates Google Maps into the Znuny or OTRS dashboard. It enables service teams to grasp the geographical distribution of their customers and ticket activities at a glance. The system utilizes address data (street, city, country) stored in customer user or company profiles to generate coordinates and display them as markers on the map. A particularly useful feature is the color-coded distinction between customers with and without open tickets, facilitating prioritization and route planning for field service. In addition to the dashboard widget, an enhanced full-screen view is available.",{"systems":22292,"dependencies":22297},[22293,22295],{"system_id":6533,"supported_versions":22294},[6525],{"system_id":6368,"supported_versions":22296},[6525,6526,6527,6528,6529,6530,6531,6881],[],[22299,22301,22304,22307,22310],{"title":7774,"description":22300},"Displays customer locations directly on the dashboard using an interactive map widget.",{"title":22302,"description":22303},"Address-based Visualization","Uses address data (street, city, country) from the customer database for geolocating markers.",{"title":22305,"description":22306},"Status Color Coding","Customers with open tickets can be highlighted in different colors for better visibility.",{"title":22308,"description":22309},"Full-screen Map View","Provides a dedicated full-screen map view for more detailed analysis.",{"title":22311,"description":22312},"Geocoding CLI","A console command allows for efficient background geocoding of the entire customer base.",[22314],{"source":6828,"source_url":22315,"items":22316},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap\u002Fissues",[22317,22320],{"title":22318,"url":22319,"state":6833,"number":8226},"Map not loading in some browser versions","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap\u002Fissues\u002F12",{"title":22321,"url":22322,"state":7192,"number":11608},"Update Google Maps API compatibility","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap\u002Fissues\u002F10",{"screenshots":22324},[],{},{"is_free":6460,"payment_models":22327},[],[12797],[22330],{"quote":22331,"role":22332,"source_label":22333,"source_url":22334},"With the Google Maps integration you will be able to see all customers on a map that ever had a ticket.","Vendor Description","Znuny GitHub README","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap","en\u002Fpackages\u002Fznuny4otrs-customermap",[22337,22341],{"name":22338,"system_id":6368,"description":22339,"default":22340},"DashboardBackend###0001-CustomerMap","Configures the URL for the map provider including the API key.","https:\u002F\u002Fmaps.googleapis.com\u002Fmaps\u002Fapi\u002Fjs?v=3&key=MyGoogleMapsAPIKEY",{"name":22342,"system_id":6368,"description":22343,"default":22344},"CustomerMap::AddressField::Street","Defines the field in the customer map used for the street address.","UserStreet",{"package_type":6417,"repository_url":22334,"latest_version":8253,"license":6956},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"QW9t-ciueXw00AIgQowUeoi166fxcszdwTWSKm41FA0",{"id":22349,"basic_info":22350,"compatibility":22355,"extension":9,"features":22362,"issues":22372,"media":22377,"meta":22379,"metrics":13,"organization_id":6404,"pricing_and_payment":22380,"related_packages":22382,"reviews":22383,"seo_and_faqs":13,"stem":22384,"sysconfig":22385,"technical_details":22389,"ui_configuration":22391,"uuid":13,"__hash__":22392},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-customerviewdynamicfields.json",{"title":22351,"slug":21852,"summary":22352,"categories":22353,"full_description":22354},"Znuny-CustomerViewDynamicFields","Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).",[1856,1447,133,5826,2767,5511],"This add-on for Znuny and OTRS Community Edition extends the standard customer assignment dialog (AgentTicketCustomer). Normally, only basic customer information can be viewed in this dialog. With this package, administrators can configure specific dynamic fields to be displayed and directly edited by the agent within the dialog. This is particularly useful when customer-related additional data needs to be updated during ticket processing or a customer change without having to leave the dialog.",{"systems":22356,"dependencies":22361},[22357,22359],{"system_id":6368,"supported_versions":22358},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22360},[6370],[],[22363,22366,22369],{"title":22364,"description":22365},"Display Dynamic Fields","Enables the display of dynamic fields in the customer assignment dialog (AgentTicketCustomer).",{"title":22367,"description":22368},"Editing in Customer Dialog","Allows editing of dynamic fields directly when setting or changing the ticket customer.",{"title":22370,"description":22371},"SysConfig Control","The fields to be displayed can be flexibly defined via the system configuration (SysConfig).",[22373],{"source":6828,"source_url":22374,"items":22375},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerViewDynamicFields\u002Fissues",[22376],{"title":7442,"url":22374},{"screenshots":22378},[],{},{"is_free":6460,"payment_models":22381},[],[22127],[],"en\u002Fpackages\u002Fznuny4otrs-customerviewdynamicfields",[22386],{"name":22387,"system_id":6368,"description":22388,"default":8662},"Ticket::Frontend::AgentTicketCustomer###DynamicField","Defines which dynamic fields should be shown in the AgentTicketCustomer dialog.",{"package_type":6417,"repository_url":22390,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerViewDynamicFields",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"1hkk0DVDsPm5sicLfGDHUw8iYH5vrkeZRKMzjnmEwrQ",{"id":22394,"basic_info":22395,"compatibility":22401,"extension":9,"features":22408,"issues":22417,"media":22423,"meta":22425,"metrics":13,"organization_id":6404,"pricing_and_payment":22426,"related_packages":22428,"reviews":22429,"seo_and_faqs":13,"stem":22435,"sysconfig":22436,"technical_details":22440,"ui_configuration":22442,"uuid":13,"__hash__":22443},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-customprioritycolor.json",{"title":22396,"slug":22397,"summary":22398,"categories":22399,"full_description":22400},"Znuny4OTRS-CustomPriorityColor","znuny4otrs-customprioritycolor","Allows customization of ticket priority colors via SysConfig without manual CSS modifications.",[5826,4212,1081,5561,5995,1668],"The Znuny4OTRS-CustomPriorityColor add-on provides administrators with a convenient way to manage the color coding of ticket priorities. In standard OTRS or Znuny installations (versions prior to 7.0), changing priority colors often requires manual intervention in CSS files. With this extension, colors (hex codes) for each priority can be easily defined via the SysConfig interface. This improves clarity for agents, as important tickets are immediately noticeable through signal colors. Note: Starting with Znuny 7.0, similar functionality is partially integrated into the core system.",{"systems":22402,"dependencies":22407},[22403,22405],{"system_id":6368,"supported_versions":22404},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":22406},[7087,6370],[],[22409,22411,22414],{"title":17262,"description":22410},"Allows defining hex color codes for each ticket priority directly within the system configuration.",{"title":22412,"description":22413},"Visual Highlighting","Configured colors are automatically applied in ticket overviews (Dashboard, Queue view) and the ticket zoom screen.",{"title":22415,"description":22416},"No CSS Modification Required","No manual modifications to CSS files on the server required, simplifying updates and maintenance.",[22418],{"source":6828,"source_url":22419,"items":22420},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomPriorityColor\u002Fissues",[22421],{"title":22422,"url":22419,"state":7192},"Priority colors not showing in some views",{"screenshots":22424},[],{},{"is_free":6460,"payment_models":22427},[],[12797,22127],[22430],{"quote":22431,"role":9368,"context":22432,"source_label":11620,"source_url":22433,"date":22434},"I gave up CSS tweaking and installed Znuny4OTRS-CustomPriorityColor and everything works perfectly.","User feedback on the Znuny community forum regarding priority color customization.","https:\u002F\u002Fforums.otterhub.org\u002Fviewtopic.php?t=42193","2021-05-26","en\u002Fpackages\u002Fznuny4otrs-customprioritycolor",[22437],{"name":22438,"system_id":6368,"description":22439,"default":13311},"Ticket::Frontend::CustomPriorityColor","Defines the colors for the priorities in the ticket overview and zoom screens. Key is the priority name, value is the hex color code.",{"package_type":6417,"repository_url":22441,"latest_version":9188,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomPriorityColor",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"-_ORUPcAYq6xpzqM70u6os7h5Jtf6gHRbp6sq4fGLxM",{"id":22445,"basic_info":22446,"compatibility":22450,"extension":9,"features":22457,"issues":22458,"media":22459,"meta":22461,"metrics":13,"organization_id":6368,"pricing_and_payment":22462,"related_packages":22464,"reviews":22465,"seo_and_faqs":13,"stem":22466,"sysconfig":22467,"technical_details":22468,"ui_configuration":22469,"uuid":13,"__hash__":22470},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-downloadallattachments.json",{"title":21543,"slug":22447,"summary":22448,"categories":22449},"znuny4otrs-downloadallattachments","This package contains the functionality to download all ticket or article attachments as a single zip file.",[6164],{"systems":22451,"dependencies":22456},[22452,22454],{"system_id":6533,"supported_versions":22453},[22136],{"system_id":6368,"supported_versions":22455},[6530,7261],[],[],[],{"screenshots":22460},[],{},{"is_free":6460,"payment_models":22463},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-downloadallattachments",[],{"package_type":6417,"repository_url":21593},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"s_Zzawq1ceH3VXai7cxK2t6JYNKhIbUj7iL83pzr3fY",{"id":22472,"basic_info":22473,"compatibility":22479,"extension":9,"features":22486,"issues":22495,"media":22496,"meta":22498,"metrics":13,"organization_id":6404,"pricing_and_payment":22499,"related_packages":22501,"reviews":22502,"seo_and_faqs":13,"stem":22503,"sysconfig":22504,"technical_details":22508,"ui_configuration":22510,"uuid":13,"__hash__":22511},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-enablefaqrichtext.json",{"title":22474,"slug":22475,"summary":22476,"categories":22477,"full_description":22478},"Znuny4OTRS-EnableFAQRichText","znuny4otrs-enablefaqrichtext","Enables rich text editing for FAQ articles even when global rich text support is disabled.",[2142,4618,2876,1876,6214,2152],"This add-on enables the use of the RichText editor specifically for FAQ articles, independent of the global 'Frontend::RichText' setting. In standard Znuny and OTRS Community Edition, disabling global rich text support also disables the editor for all modules, including the FAQ module. This package overrides this behavior, allowing for the maintenance of formatted knowledge base entries while keeping the rest of the system (e.g., ticket notes or responses) in plain text format. This is particularly useful for organizations that choose to disable global rich text for performance or compatibility reasons but still require well-formatted documentation.",{"systems":22480,"dependencies":22485},[22481,22483],{"system_id":6368,"supported_versions":22482},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22484},[6370],[],[22487,22490,22493],{"title":22488,"description":22489},"Rich Text for FAQ","Allows the use of the WYSIWYG editor for FAQ articles to create formatted content.",{"title":22491,"description":22492},"Independent of Global Settings","The editor can be enabled for FAQs even if it is disabled system-wide (globally).",{"title":17262,"description":22494},"The feature can be easily controlled via the System Configuration (SysConfig).",[],{"screenshots":22497},[],{},{"is_free":6460,"payment_models":22500},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-enablefaqrichtext",[22505],{"name":22506,"system_id":6368,"description":22507,"default":6612},"FAQ::Frontend::EnableRichText","Enables or disables rich text support specifically for the FAQ module.",{"package_type":6417,"repository_url":22509,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EnableFAQRichText",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"hXWNuAq3usXDPvEnxAnczZ8a0BiUitLvd8xNb0WyRy4",{"id":22513,"basic_info":22514,"compatibility":22520,"extension":9,"features":22527,"issues":22536,"media":22545,"meta":22547,"metrics":13,"organization_id":6404,"pricing_and_payment":22548,"related_packages":22550,"reviews":22551,"seo_and_faqs":13,"stem":22552,"sysconfig":22553,"technical_details":22561,"ui_configuration":22563,"uuid":13,"__hash__":22564},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-escalationsuspend.json",{"title":22515,"slug":22516,"summary":22517,"categories":22518,"full_description":22519},"Znuny4OTRS-EscalationSuspend","znuny4otrs-escalationsuspend","Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running.",[2014,4956,5571,527,6153,6164,4976],"This add-on allows you to define ticket states that will suspend the escalation of a ticket. This is particularly useful for states like \"pending reminder\" or \"pending external\" where the SLA timer should not count against the agent's response or solution time. Once the ticket leaves the suspended state, the escalation timer resumes. It integrates seamlessly into the standard escalation logic of Znuny and OTRS Community Edition. The package is available for the Znuny 6.x LTS series as well as the current Znuny 7.x generation.",{"systems":22521,"dependencies":22526},[22522,22524],{"system_id":6368,"supported_versions":22523},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22525},[6370],[],[22528,22531,22534],{"title":22529,"description":22530},"State-based Suspension","Define specific ticket states (e.g., \"pending external\") that pause the SLA clock.",{"title":22532,"description":22533},"Automatic Resumption","Escalation timers resume automatically as soon as the ticket leaves the suspended state.",{"title":17262,"description":22535},"Easy management of suspended states via the Znuny\u002FOTRS system configuration.",[22537],{"source":6828,"source_url":22538,"items":22539},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend\u002Fissues",[22540,22543],{"title":22541,"url":22542,"state":6833,"number":11608},"Feature request: support for multiple calendars","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend\u002Fissues\u002F10",{"title":16168,"url":22544,"state":7192,"number":8226},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend\u002Fissues\u002F12",{"screenshots":22546},[],{},{"is_free":6460,"payment_models":22549},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-escalationsuspend",[22554,22558],{"name":22555,"system_id":6368,"description":22556,"default":22557},"EscalationSuspend::State","Defines the states where the escalation should be suspended.","pending reminder, pending auto close+, pending auto close-",{"name":22559,"system_id":6368,"description":22560,"default":8662},"EscalationSuspend::CancelEscalation","If enabled, existing escalations are canceled when entering a suspended state.",{"package_type":6417,"repository_url":22562,"latest_version":6621,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend",{"is_featured":6460,"layout_template":6487,"show_author_badge":6401},"se4oai8lXlSzuDErHydp6wJ40hwyWryonZa_HlVDdCE",{"id":22566,"basic_info":22567,"compatibility":22573,"extension":9,"features":22580,"issues":22589,"media":22595,"meta":22597,"metrics":13,"organization_id":6404,"pricing_and_payment":22598,"related_packages":22600,"reviews":22601,"seo_and_faqs":13,"stem":22602,"sysconfig":22603,"technical_details":22610,"ui_configuration":22613,"uuid":13,"__hash__":22614},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-externalurljump.json",{"title":22568,"slug":22569,"summary":22570,"categories":22571,"full_description":22572},"Znuny-ExternalURLJump","znuny4otrs-externalurljump","Adds configurable external links to the navigation bars of the agent and customer interfaces.",[3504,2122,5816,133,1437,5936,93],"This add-on for Znuny and OTRS allows administrators to extend the navigation bars of the agent and customer interfaces with external links. This is particularly useful for providing quick access to third-party tools, internal documentation, or other web-based resources directly from within the ticket system. Setup is handled via the system configuration, where the desired links can be registered as new modules. The package also supports the definition of target attributes, allowing links to be opened in a new browser tab, for example.",{"systems":22574,"dependencies":22579},[22575,22577],{"system_id":6368,"supported_versions":22576},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22578},[6370],[],[22581,22584,22587],{"title":22582,"description":22583},"Agent Navigation Links","Allows adding external links directly into the main navigation bar of the agent interface.",{"title":22585,"description":22586},"Customer Navigation Links","Allows adding external links to the navigation bar of the customer interface.",{"title":7683,"description":22588},"Links can be configured with individual names, URLs, and target attributes (e.g., _blank).",[22590],{"source":6828,"source_url":22591,"items":22592},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ExternalURLJump\u002Fissues",[22593],{"title":22594,"url":22591,"state":6833},"No open issues found",{"screenshots":22596},[],{},{"is_free":6460,"payment_models":22599},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-externalurljump",[22604,22607],{"name":22605,"system_id":6368,"description":22606},"Znuny-ExternalURLJump###Frontend::Agent::ModuleRegistration","Module registration for external links in the agent interface.",{"name":22608,"system_id":6368,"description":22609},"Znuny-ExternalURLJump###Frontend::Customer::ModuleRegistration","Module registration for external links in the customer interface.",{"package_type":6417,"repository_url":22611,"latest_version":22612,"license":7245},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ExternalURLJump","7.3.3",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"XaJ6Pr2CCtrTuweWH9iEs7NwJUrMi5ZmD2ljpg3OAUE",{"id":22616,"basic_info":22617,"compatibility":22623,"extension":9,"features":22630,"issues":22637,"media":22648,"meta":22650,"metrics":13,"organization_id":6404,"pricing_and_payment":22651,"related_packages":22653,"reviews":22654,"seo_and_faqs":13,"stem":22655,"sysconfig":22656,"technical_details":22663,"ui_configuration":22664,"uuid":13,"__hash__":22665},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-giarticlesend.json",{"title":22618,"slug":22619,"summary":22620,"categories":22621,"full_description":22622},"Znuny4OTRS-GIArticleSend","znuny4otrs-giarticlesend","Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.",[2342,274,1906,5421,527,2697,6164],"This add-on extends the OTRS\u002FZnuny Generic Interface. By default, the Generic Interface allows creating or updating tickets with articles, but it does not trigger the actual email sending process (MTA). This package adds a configuration option to the TicketCreate and TicketUpdate operations to send the article as an email to the recipients. Note: This functionality was integrated into the Znuny core starting with version 6.1, making this package obsolete for newer versions.",{"systems":22624,"dependencies":22629},[22625,22627],{"system_id":6368,"supported_versions":22626},[6525],{"system_id":6533,"supported_versions":22628},[6525],[],[22631,22634],{"title":22632,"description":22633},"Email Dispatch via API","Enables the 'SendArticle' option in Generic Interface TicketCreate and TicketUpdate operations to trigger outgoing emails for articles.",{"title":22635,"description":22636},"Seamless Integration","Full integration into standard Generic Interface ticket operations for seamless automation.",[22638],{"source":6828,"source_url":22639,"items":22640},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend\u002Fissues",[22641,22645],{"title":22642,"url":22643,"state":7192,"number":22644},"Signature outgoing email","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend\u002Fissues\u002F7",7,{"title":22646,"url":22647,"state":7192,"number":6165},"Add support for attachments","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend\u002Fissues\u002F1",{"screenshots":22649},[],{},{"is_free":6460,"payment_models":22652},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-giarticlesend",[22657,22660],{"name":22658,"system_id":6368,"description":22659,"default":8662},"GenericInterface::Operation::TicketCreate::Config###SendArticle","Enables email sending for the TicketCreate operation in the Generic Interface.",{"name":22661,"system_id":6368,"description":22662,"default":8662},"GenericInterface::Operation::TicketUpdate::Config###SendArticle","Enables email sending for the TicketUpdate operation in the Generic Interface.",{"package_type":6417,"repository_url":21619,"latest_version":7160,"license":6956},{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"upEIbcXx_5fLsbNfpYIJVm3WO8pjyK8Pb2dl3mylbag",{"id":22667,"basic_info":22668,"compatibility":22674,"extension":9,"features":22683,"issues":22695,"media":22701,"meta":22703,"metrics":13,"organization_id":6404,"pricing_and_payment":22704,"related_packages":22706,"reviews":22707,"seo_and_faqs":13,"stem":22708,"sysconfig":22709,"technical_details":22716,"ui_configuration":22718,"uuid":13,"__hash__":22719},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-markticketseenunseen.json",{"title":22669,"slug":22670,"summary":22671,"categories":22672,"full_description":22673},"Znuny4OTRS-MarkTicketSeenUnseen","znuny4otrs-markticketseenunseen","Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.",[5511,5826,153,402,6153,6164,5936],"This package adds the functionality to manually mark tickets or individual articles as seen or unseen in Znuny and OTRS. This is particularly useful for workflow management when an agent has opened a ticket but wants to flag it as 'new' (unseen) again for themselves or others.\n\nThe extension integrates seamlessly into the ticket and article menus as well as bulk actions. System configuration options allow defining which view the agent should be redirected to after performing the action.\n\nNote: Starting with Znuny version 7.1.1 and OTOBO version 11, this functionality is integrated into the system core, meaning the separate package is no longer required for those versions.",{"systems":22675,"dependencies":22682},[22676,22678,22680],{"system_id":6368,"supported_versions":22677},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":22679},[6370],{"system_id":6432,"supported_versions":22681},[6434],[],[22684,22687,22689,22692],{"title":22685,"description":22686},"Mark Ticket as Seen\u002FUnseen","Allows manually toggling the seen status for the entire ticket (all articles) via the ticket menu.",{"title":6937,"description":22688},"Provides a link in the article menu to mark individual articles as unseen again.",{"title":22690,"description":22691},"Bulk Action Support","Extends the bulk action view with options to mark multiple selected tickets as seen or unseen at once.",{"title":22693,"description":22694},"Configurable Redirect","Configurable redirection of the agent after marking a ticket.",[22696],{"source":6828,"source_url":22697,"items":22698},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-MarkTicketSeenUnseen\u002Fissues",[22699],{"title":22700,"url":22697},"No open public issues reported on the main repository.",{"screenshots":22702},[],{},{"is_free":6460,"payment_models":22705},[],[22127],[],"en\u002Fpackages\u002Fznuny4otrs-markticketseenunseen",[22710,22713],{"name":22711,"system_id":6368,"description":22712,"default":5670},"MarkTicketSeenRedirectDefaultURL","Defines the default redirect URL after a ticket has been marked as seen.",{"name":22714,"system_id":6368,"description":22715,"default":5670},"MarkTicketUnseenRedirectDefaultURL","Defines the default redirect URL after a ticket has been marked as unseen.",{"package_type":6417,"repository_url":22717,"latest_version":11536,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-MarkTicketSeenUnseen",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"mzPKGzLmXYdlVQSORWVC2d1WDnV82NFK_Efsd742ry8",{"id":22721,"basic_info":22722,"compatibility":22728,"extension":9,"features":22735,"issues":22742,"media":22743,"meta":22745,"metrics":13,"organization_id":6404,"pricing_and_payment":22746,"related_packages":22748,"reviews":22749,"seo_and_faqs":13,"stem":22750,"sysconfig":22751,"technical_details":22755,"ui_configuration":22757,"uuid":13,"__hash__":22758},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-outofofficefilter.json",{"title":22723,"slug":22724,"summary":22725,"categories":22726,"full_description":22727},"Znuny4OTRS-OutOfOfficeFilter","znuny4otrs-outofofficefilter","PostMaster filter to prevent ticket status changes by out-of-office messages.",[4153,2192,3887,3759,527,6164,1111],"This package prevents automatic follow-ups from changing the ticket status. This is particularly useful when an automatic out-of-office message is received after an email is sent, which would normally reopen a closed ticket. The filter identifies these messages via specific headers and ensures the ticket state remains unchanged.",{"systems":22729,"dependencies":22734},[22730,22732],{"system_id":6368,"supported_versions":22731},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22733},[6370],[],[22736,22739],{"title":22737,"description":22738},"Status Protection","Prevents OOO replies from reopening tickets.",{"title":22740,"description":22741},"Header Analysis","Uses standard mail headers to detect auto-replies.",[],{"screenshots":22744},[],{},{"is_free":6460,"payment_models":22747},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-outofofficefilter",[22752],{"name":22753,"system_id":6368,"description":22754},"PostMaster::Filter###ZnunyOutOfOfficeFilter","Configuration for the OutOfOffice PostMaster filter.",{"package_type":6417,"repository_url":22756,"latest_version":6621,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-OutOfOfficeFilter",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"6eh1RHx_mueysDhYk_sFCM_0zN_JN1Euvxk1tir1cO0",{"id":22760,"basic_info":22761,"compatibility":22767,"extension":9,"features":22774,"issues":22787,"media":22788,"meta":22790,"metrics":13,"organization_id":6404,"pricing_and_payment":22791,"related_packages":22793,"reviews":22794,"seo_and_faqs":13,"stem":22801,"sysconfig":22802,"technical_details":22816,"ui_configuration":22818,"uuid":13,"__hash__":22819},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-passwordpolicy.json",{"title":22762,"slug":22763,"summary":22764,"categories":22765,"full_description":22766},"Znuny-PasswordPolicy","znuny4otrs-passwordpolicy","Advanced password policy management for agents and customers in Znuny and OTRS.",[3966,4786,4104,498,1141,5946],"This extension enhances the security of Znuny and OTRS by providing granular control over password policies for both agents and customers. Administrators can enforce detailed password complexity requirements (length, character classes), set expiration intervals, and maintain a password history to prevent the reuse of old passwords. Additionally, the package protects against brute-force attacks by automatically locking accounts after a configurable number of failed login attempts. This module is particularly relevant for environments with high compliance requirements (e.g., CERT, financial sector).",{"systems":22768,"dependencies":22773},[22769,22771],{"system_id":6533,"supported_versions":22770},[6370],{"system_id":6368,"supported_versions":22772},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],[],[22775,22778,22781,22784],{"title":22776,"description":22777},"Password Expiration Interval","Enforce a password renewal after a configurable number of days (e.g., every 90 days).",{"title":22779,"description":22780},"Password History","Prevents the reuse of the last X passwords.",{"title":22782,"description":22783},"Automatic Account Locking","Disables the account after a specified number of invalid login attempts.",{"title":22785,"description":22786},"Complexity Requirements","Enforce minimum lengths and the use of uppercase, lowercase, digits, or special characters.",[],{"screenshots":22789},[],{},{"is_free":6460,"payment_models":22792},[],[12797],[22795],{"quote":22796,"role":22797,"context":22798,"source_label":10345,"source_url":22799,"date":22800},"This feature has been around since the times of ((OTRS)) Community Edition. It enables the administrator to ensure that local and customer users comply with organizational password policies.","Expert","Blog post about security in Znuny.","https:\u002F\u002Fwww.znuny.com\u002Fblog\u002Funlock-unbreakable-security-for-your-service-desk","2023-09-05","en\u002Fpackages\u002Fznuny4otrs-passwordpolicy",[22803,22806,22809,22813],{"name":22804,"system_id":6368,"description":22805,"default":8662},"PasswordMaxValidTimeInDays","Maximum valid days of a password.",{"name":22807,"system_id":6368,"description":22808,"default":8662},"PasswordHistory","Number of already used passwords that cannot be used again.",{"name":22810,"system_id":6368,"description":22811,"default":22812},"PasswordMinSize","Minimum length of a password.","8",{"name":22814,"system_id":6368,"description":22815,"default":6612},"PasswordNeedDigit","Requires at least one digit in the password.",{"package_type":6417,"repository_url":22817,"latest_version":6621,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-PasswordPolicy",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"fuwPFdGfYcg2cP_x9v99eBzjJqWEZxaLTsY254-a5PI",{"id":22821,"basic_info":22822,"compatibility":22828,"extension":9,"features":22835,"issues":22841,"media":22842,"meta":22844,"metrics":13,"organization_id":6404,"pricing_and_payment":22845,"related_packages":22847,"reviews":22848,"seo_and_faqs":13,"stem":22849,"sysconfig":22850,"technical_details":22854,"ui_configuration":22856,"uuid":13,"__hash__":22857},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-processtimeunits.json",{"title":22823,"slug":22824,"summary":22825,"categories":22826,"full_description":22827},"Znuny4OTRS-ProcessTimeUnits","znuny4otrs-processtimeunits","Enables the recording of time units within process management activity dialogs without requiring an article field.",[4242,5681,6153,527,6342,6164,755],"In standard OTRS\u002FZnuny, recording time units in a process activity dialog usually requires an article to be created. This package provides a way to record time units directly in the activity dialog, even if no article is being created or displayed. This is particularly useful for administrative tasks or transitions where time needs to be tracked but no communication (article) is necessary. The package is fully integrated into the process management engine and requires no manual code changes.",{"systems":22829,"dependencies":22834},[22830,22832],{"system_id":6368,"supported_versions":22831},[6370,6371,6372,6373,6374,6375,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22833},[6370],[],[22836,22839],{"title":22837,"description":22838},"Time Recording without Articles","Allows recording time units in any process management activity dialog.",{"title":17262,"description":22840},"The feature can be globally enabled or disabled via the system configuration.",[],{"screenshots":22843},[],{},{"is_free":6460,"payment_models":22846},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-processtimeunits",[22851],{"name":22852,"system_id":6368,"description":22853,"default":6612},"ProcessManagement::ActivityDialog::TimeUnits","Enables the recording of time units within process management activity dialogs.",{"package_type":6417,"repository_url":22855,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ProcessTimeUnits",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"7N1xhbbjOdXg2gS-RZasYW8sn9E_0yh-vWJnNe2eVzM",{"id":22859,"basic_info":22860,"compatibility":22866,"extension":9,"features":22873,"issues":22884,"media":22893,"meta":22895,"metrics":13,"organization_id":6404,"pricing_and_payment":22896,"related_packages":22898,"reviews":22899,"seo_and_faqs":13,"stem":22906,"sysconfig":22907,"technical_details":22916,"ui_configuration":22918,"uuid":13,"__hash__":22919},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-quickclose.json",{"title":22861,"slug":22862,"summary":22863,"categories":22864,"full_description":22865},"Znuny4OTRS-QuickClose \u002F Znuny-QuickClose","znuny4otrs-quickclose","Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.",[4262,527,6153,4407,6164],"Znuny4OTRS-QuickClose (renamed to Znuny-QuickClose in Znuny 7) is a productivity extension designed to significantly speed up the agent workflow. Instead of opening the standard close dialog, selecting an article type, typing a note, and manually changing the state, this module enables closing with a single click. \\n\\nThe extension is highly configurable: multiple quick-close actions can be defined via the System Configuration. Each action can specify a target state (e.g., 'closed successful'), a priority, and optionally a predefined article (note). The buttons are displayed in both the Ticket Zoom view and various list views (Queue View, Status View). Recent versions also support filling dynamic fields directly through the quick-close action.",{"systems":22867,"dependencies":22872},[22868,22870],{"system_id":6368,"supported_versions":22869},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":22871},[6370],[],[22874,22876,22879,22882],{"title":13275,"description":22875},"Allows closing tickets with a single click directly from the ticket action menu.",{"title":22877,"description":22878},"Overview Integration","Adds quick-close buttons to ticket overviews (Small, Medium, Large) to avoid bulk action overhead.",{"title":22880,"description":22881},"Configurable Presets","Administrators can define multiple buttons with different states, priorities, and note texts.",{"title":1855,"description":22883},"Supports automatically setting values for dynamic fields during the close process.",[22885],{"source":6828,"source_url":22886,"items":22887},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-QuickClose\u002Fissues",[22888,22890],{"title":22889,"url":22886,"state":6833},"QuickClose button not visible in some overviews under specific conditions",{"title":22891,"url":22892,"state":7192},"Fix encoding of German translation file","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-QuickClose\u002Fpulls",{"screenshots":22894},[],{},{"is_free":6460,"payment_models":22897},[],[12797],[22900,22904],{"quote":13301,"role":22901,"context":22902,"source_label":3768,"source_url":22903,"date":13303},"Agent \u002F Admin","Review on OPAR (OPM Package Archive)","http:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FQuickClose",{"quote":13305,"role":22905,"context":22902,"source_label":3768,"source_url":22903,"date":13303},"ITSM Consultant","en\u002Fpackages\u002Fznuny4otrs-quickclose",[22908,22911,22913],{"name":22909,"system_id":6368,"description":22910,"default":8662},"QuickClose::Setting###1","Defines the configuration for the first quick close button (state, article type, etc.).",{"name":18442,"system_id":6368,"description":22912,"default":6612},"Enables the Quick Close module in the ticket action menu.",{"name":22914,"system_id":6368,"description":22915,"default":16082},"QuickClose::ArticleType","Default article type for quick close notes.",{"package_type":6417,"repository_url":22917,"latest_version":6621,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-QuickClose",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"DUwI-slMhCp4Oo0aATNV43VQxiBeWGu3RFprFzwCj6Y",{"id":22921,"basic_info":22922,"compatibility":22928,"extension":9,"features":22935,"issues":22939,"media":22945,"meta":22947,"metrics":13,"organization_id":6368,"pricing_and_payment":22948,"related_packages":22950,"reviews":22951,"seo_and_faqs":13,"stem":22952,"sysconfig":22953,"technical_details":22958,"ui_configuration":22960,"uuid":13,"__hash__":22961},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-randomticketnumbergenerator.json",{"title":22923,"slug":22924,"summary":22925,"categories":22926,"full_description":22927},"Znuny4OTRS-RandomTicketNumberGenerator","znuny4otrs-randomticketnumbergenerator","Re-introduces the random ticket number generator that was removed in OTRS 6.",[5551,4457,2332,5511],"This add-on provides the 'Random' ticket number generator for Znuny and OTRS 6. In OTRS version 6, the random number generator was removed from the core. This package restores that functionality, allowing tickets to be created with non-sequential, random identifiers (consisting of a 10-digit random number and the SystemID). Note: Starting with Znuny version 6.3, this functionality is integrated into the core framework, so the package is no longer required for newer versions.",{"systems":22929,"dependencies":22934},[22930,22932],{"system_id":6368,"supported_versions":22931},[6370,6371,6372],{"system_id":6533,"supported_versions":22933},[6370],[],[22936],{"title":22937,"description":22938},"Random Ticket Numbers","Allows the use of random numbers for ticket identifiers instead of date-based or incremental sequences.",[22940],{"source":6828,"source_url":22941,"items":22942},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-RandomTicketNumberGenerator\u002Fissues",[22943],{"title":22944,"url":22941},"No open issues reported on GitHub.",{"screenshots":22946},[],{},{"is_free":6460,"payment_models":22949},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-randomticketnumbergenerator",[22954],{"name":22955,"system_id":6368,"description":22956,"default":22957},"Ticket::NumberGenerator","Determines the ticket number generator module. Set this to 'Kernel::System::Ticket::Number::Random' to use this package.","Kernel::System::Ticket::Number::DateChecksum",{"package_type":6417,"repository_url":22959,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-RandomTicketNumberGenerator",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"NjzMBllnKPjxW6Afh4qIu7l4PrGP3Bd-EIt-TaUBy6A",{"id":22963,"basic_info":22964,"compatibility":22969,"extension":9,"features":22976,"issues":22989,"media":22990,"meta":22992,"metrics":13,"organization_id":6404,"pricing_and_payment":22993,"related_packages":22995,"reviews":22996,"seo_and_faqs":13,"stem":23003,"sysconfig":23004,"technical_details":23014,"ui_configuration":23017,"uuid":13,"__hash__":23018},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-repo.json",{"title":22965,"slug":12797,"summary":22966,"categories":22967,"full_description":22968},"Znuny4OTRS-Repo","Integrates the official Znuny package repository into OTRS and Znuny for easy access to add-ons.",[3936,4558,54,93],"The Znuny4OTRS-Repo package is an essential tool for administrators of OTRS 6.0 and Znuny 6.x. It extends the standard package manager with the official Znuny repositories, allowing a wide range of free and professional add-ons to be installed directly via the web interface.\n\nIn addition to the repository connection, the package cleans up the user interface from OTRS-specific cloud messages and prevents unnecessary outgoing network connections to cloud services, which is particularly beneficial in secure environments. Furthermore, API keys for private repositories can be stored via SysConfig to gain access to customer-specific extensions.",{"systems":22970,"dependencies":22975},[22971,22973],{"system_id":6368,"supported_versions":22972},[6525,6526,6527,6528,6529,6530],{"system_id":6533,"supported_versions":22974},[6525],[],[22977,22980,22983,22986],{"title":22978,"description":22979},"Repository Integration","Allows the integration of public and private Znuny repositories directly into the package manager.",{"title":22981,"description":22982},"Private Repositories","Supports access to exclusive add-ons by storing a Znuny API key.",{"title":22984,"description":22985},"System Cleanup","Deactivates unwanted cloud connections and marketing messages in OTRS.",{"title":22987,"description":22988},"Control Package Verification","Allows control over package verification to avoid warnings when no internet connection is available.",[],{"screenshots":22991},[],{},{"is_free":6460,"payment_models":22994},[],[22127,22619,22516],[22997],{"quote":22998,"role":22999,"context":23000,"source_label":11620,"source_url":23001,"date":23002},"Installation can be done offline without any problems. [...] I only see a GET request to fetch the contents of the publicly available repository.","Maintainer \u002F Expert","Discussion about offline installation and cloud connections.","https:\u002F\u002Fcommunity.znuny.org\u002Fviewtopic.php?t=41541","2021-02-17","en\u002Fpackages\u002Fznuny4otrs-repo",[23005,23008,23011],{"name":23006,"system_id":6368,"description":23007,"default":8662},"PackageVerification","Allows disabling package verification to avoid warnings in offline environments.",{"name":23009,"system_id":6368,"description":23010,"default":13311},"Znuny4OTRSPrivatRepos","Storage of API keys for accessing private Znuny repositories.",{"name":23012,"system_id":6368,"description":23013,"default":8662},"Znuny4OTRSRepoDisable","Disables outgoing communication of the package manager.",{"package_type":6417,"repository_url":23015,"latest_version":23016,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-Repo","6.0.76",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"L38syYI-efd9newa7bbQVCy0rSo8yAbXbRdHyf8AGJQ",{"id":23020,"basic_info":23021,"compatibility":23027,"extension":9,"features":23034,"issues":23044,"media":23045,"meta":23047,"metrics":13,"organization_id":6404,"pricing_and_payment":23048,"related_packages":23050,"reviews":23051,"seo_and_faqs":13,"stem":23052,"sysconfig":23053,"technical_details":23060,"ui_configuration":23062,"uuid":13,"__hash__":23063},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-secondticketcreatescreen.json",{"title":23022,"slug":23023,"summary":23024,"categories":23025,"full_description":23026},"Znuny4OTRS-SecondTicketCreateScreen","znuny4otrs-secondticketcreatescreen","Adds a second set of phone and email ticket creation screens with independent configuration options.",[5481,5816,6153,133,6164,1111],"The Znuny4OTRS-SecondTicketCreateScreen package extends the system with additional interfaces for creating phone and email tickets. This is ideal for environments where agents need to create tickets for different processes (e.g., support vs. sales), each requiring different mandatory fields, default queues, or ticket types. By separating them, administrators can optimize the second screen via the system configuration completely independently of the standard screen (AgentTicketPhone\u002FAgentTicketEmail).",{"systems":23028,"dependencies":23033},[23029,23031],{"system_id":6368,"supported_versions":23030},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":23032},[6370],[],[23035,23038,23041],{"title":23036,"description":23037},"Second Phone Ticket Screen","Allows the configuration of an additional screen for creating phone tickets with its own default values and mandatory fields.",{"title":23039,"description":23040},"Second Email Ticket Screen","Provides a separate screen for email tickets that can be customized independently of the standard screen.",{"title":23042,"description":23043},"Independent Configuration","Enables different ACLs and mandatory field configurations for different creation scenarios.",[],{"screenshots":23046},[],{},{"is_free":6460,"payment_models":23049},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-secondticketcreatescreen",[23054,23057],{"name":23055,"system_id":6368,"description":23056},"Frontend::Module###AgentTicketPhone2","Module registration for the second phone ticket screen.",{"name":23058,"system_id":6368,"description":23059},"Frontend::Module###AgentTicketEmail2","Module registration for the second email ticket screen.",{"package_type":6417,"repository_url":23061,"latest_version":13208,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SecondTicketCreateScreen",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Vil8hC8Du-SixuLXH-UAiARpD1ECGqQ6axg2BEv2nuw",{"id":23065,"basic_info":23066,"compatibility":23072,"extension":9,"features":23079,"issues":23086,"media":23087,"meta":23089,"metrics":13,"organization_id":6404,"pricing_and_payment":23090,"related_packages":23092,"reviews":23093,"seo_and_faqs":13,"stem":23094,"sysconfig":23095,"technical_details":23099,"ui_configuration":23101,"uuid":13,"__hash__":23102},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-sessionmaxidletimepreference.json",{"title":23067,"slug":23068,"summary":23069,"categories":23070,"full_description":23071},"Znuny4OTRS-SessionMaxIdleTimePreference","znuny4otrs-sessionmaxidletimepreference","Allows administrators to define individual session idle timeout limits for agents, overriding the global system default.",[4897,4786,5956,143,5946],"This extension provides the ability to set a specific session idle timeout for each agent individually. While the standard system uses a global 'SessionMaxIdleTime' setting, this package introduces a new preference in the agent's profile. This is ideal for environments where different security levels are required for different users or workstations. The package hooks into the session management process and checks during login or activity if a specific value has been stored for the user.",{"systems":23073,"dependencies":23078},[23074,23076],{"system_id":6533,"supported_versions":23075},[6878,6525],{"system_id":6368,"supported_versions":23077},[6525,6526,6527,6528,6529,6530],[],[23080,23083],{"title":23081,"description":23082},"Individual Timeout","Allows overriding the global SessionMaxIdleTime per agent.",{"title":23084,"description":23085},"Preference Integration","Easy configuration via the standard Agent Preferences menu.",[],{"screenshots":23088},[],{},{"is_free":6460,"payment_models":23091},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-sessionmaxidletimepreference",[23096],{"name":23097,"system_id":6368,"description":23098},"PreferencesGroups###SessionMaxIdleTime","Configuration for the session idle time preference in the agent preferences.",{"package_type":6417,"repository_url":23100,"latest_version":7550,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SessionMaxIdleTimePreference",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"Wf-ezIUnSv9pSuq10rBnzcnCNCMeX1_kBUou3sBntso",{"id":23104,"basic_info":23105,"compatibility":23111,"extension":9,"features":23118,"issues":23124,"media":23125,"meta":23127,"metrics":13,"organization_id":6404,"pricing_and_payment":23128,"related_packages":23130,"reviews":23131,"seo_and_faqs":13,"stem":23132,"sysconfig":23133,"technical_details":23137,"ui_configuration":23139,"uuid":13,"__hash__":23140},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-showpendingtimeifneeded.json",{"title":23106,"slug":23107,"summary":23108,"categories":23109,"full_description":23110},"Znuny4OTRS-ShowPendingTimeIfNeeded","znuny4otrs-showpendingtimeifneeded","Hides the pending time selection in the ticket zoom view if the ticket is not in a pending state.",[5671,4006,5995,3907,5846],"This add-on improves the user interface of the TicketZoom view in Znuny and OTRS by dynamically showing or hiding the pending time selection. By default, the system may display the pending time field even when it is not relevant for the current ticket state. This package ensures that the field is only visible when a pending state is actually active or selected. This reduces clutter in the sidebar and prevents potential confusion for agents by hiding irrelevant input fields.",{"systems":23112,"dependencies":23117},[23113,23115],{"system_id":6368,"supported_versions":23114},[6370,6371,6372,6373,6374,6574,6376],{"system_id":6533,"supported_versions":23116},[6370],[],[23119,23122],{"title":23120,"description":23121},"Dynamic Visibility","Automatically hides the pending time field when the ticket state is not a pending state.",{"title":22635,"description":23123},"Uses an output filter to optimize the user interface without manual intervention.",[],{"screenshots":23126},[],{},{"is_free":6460,"payment_models":23129},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-showpendingtimeifneeded",[23134],{"name":23135,"system_id":6368,"description":23136,"default":6612},"Frontend::Output::FilterElementPost###ShowPendingTimeIfNeeded","Enables the output filter to show the pending time if needed.",{"package_type":6417,"repository_url":23138,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ShowPendingTimeIfNeeded",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"SXmOhrAaxg3QkTLP-AzKneqlvyGMStb3uQ9OJIOHG4o",{"id":23142,"basic_info":23143,"compatibility":23149,"extension":9,"features":23156,"issues":23163,"media":23164,"meta":23166,"metrics":13,"organization_id":6404,"pricing_and_payment":23167,"related_packages":23169,"reviews":23170,"seo_and_faqs":13,"stem":23171,"sysconfig":23172,"technical_details":23176,"ui_configuration":23178,"uuid":13,"__hash__":23179},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-showticketunlocktime.json",{"title":23144,"slug":23145,"summary":23146,"categories":23147,"full_description":23148},"Znuny4OTRS-ShowTicketUnlockTime","znuny4otrs-showticketunlocktime","Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.",[5621,5886,5826,133,6342,4877],"This package adds a display to the ticket zoom view that shows agents exactly how much time remains before a locked ticket is automatically released (unlocked) by the system. This is particularly useful in environments where the UnlockTimeout is configured, as it prevents agents from losing their work progress on a ticket due to an unexpected automatic unlock. The information is displayed directly within the ticket zoom header or sidebar.",{"systems":23150,"dependencies":23155},[23151,23153],{"system_id":6368,"supported_versions":23152},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":23154},[6370],[],[23157,23160],{"title":23158,"description":23159},"Remaining Unlock Time Display","Shows the exact time or countdown until the ticket is automatically unlocked.",{"title":23161,"description":23162},"Integration in Ticket Zoom","Seamlessly integrated into the standard ticket zoom view for agents.",[],{"screenshots":23165},[],{},{"is_free":6460,"payment_models":23168},[],[],[],"en\u002Fpackages\u002Fznuny4otrs-showticketunlocktime",[23173],{"name":23174,"system_id":6368,"description":23175,"default":6612},"Ticket::Frontend::AgentTicketZoom###ShowTicketUnlockTime","Show the remaining time until a ticket is automatically unlocked in the ticket zoom.",{"package_type":6417,"repository_url":23177,"latest_version":6559,"license":6956},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ShowTicketUnlockTime",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"g3jx-3841Ll_i2BdTv9Y2UDRdjFHZIl4Yml8JYrKUQ4",{"id":23181,"basic_info":23182,"compatibility":23188,"extension":9,"features":23195,"issues":23208,"media":23215,"meta":23217,"metrics":13,"organization_id":6404,"pricing_and_payment":23218,"related_packages":23220,"reviews":23221,"seo_and_faqs":13,"stem":23222,"sysconfig":23223,"technical_details":23231,"ui_configuration":23234,"uuid":13,"__hash__":23235},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-sortbylastcontact.json",{"title":23183,"slug":23184,"summary":23185,"categories":23186,"full_description":23187},"Znuny4OTRS-SortByLastContact","znuny4otrs-sortbylastcontact","Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact.",[5085,4398,2945,1846,6164,4877],"This add-on for Znuny and OTRS Community Edition enhances the ticket overview screens for agents. By default, these views often sort by creation time or priority. This package introduces a new dynamic field 'LastContact' that is automatically updated with every communication (incoming or outgoing). Agents can then sort their Queue, Status, and Locked views by this field to ensure that tickets that haven't had contact for the longest time can be prioritized. The package also includes a script to backfill data for existing tickets.",{"systems":23189,"dependencies":23194},[23190,23192],{"system_id":6368,"supported_versions":23191},[6370,6371,6372,6373,6374,6574],{"system_id":6533,"supported_versions":23193},[6370],[],[23196,23199,23202,23205],{"title":23197,"description":23198},"Last Contact Dynamic Field","Automatically creates a dynamic field (default: 'LastContact') to store the timestamp of the last contact.",{"title":23200,"description":23201},"Automatic Updates","Automatically updates the timestamp field whenever an incoming or outgoing article (email, phone call, etc.) is created.",{"title":23203,"description":23204},"Enhanced Sorting Options","Enables sorting by last contact in the QueueView, StatusView, and LockedView screens.",{"title":23206,"description":23207},"Initialization Script","Includes a command-line script to initially populate the field for existing tickets in the database.",[23209],{"source":6828,"source_url":23210,"items":23211},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SortByLastContact\u002Fissues",[23212],{"title":23213,"url":23214,"state":7192,"number":12606},"Fix: Use correct dynamic field name in sorting logic","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SortByLastContact\u002Fissues\u002F11",{"screenshots":23216},[],{},{"is_free":6460,"payment_models":23219},[],[12797,22127],[],"en\u002Fpackages\u002Fznuny4otrs-sortbylastcontact",[23224,23228],{"name":23225,"system_id":6368,"description":23226,"default":23227},"Znuny4OTRS::SortByLastContact::DynamicFieldName","Defines the name of the dynamic field used for the last contact timestamp.","LastContact",{"name":23229,"system_id":6368,"description":23230,"default":23227},"Ticket::Frontend::AgentTicketQueue###SortBy::Default","Default sort field for the QueueView.",{"package_type":6417,"repository_url":23232,"latest_version":7160,"license":23233},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SortByLastContact","GNU Affero General Public License v3.0 (AGPL)",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"i-Z5nP63Ij5dyh5WrgqKzAPZPUNdiDNy8awUj8POd70",{"id":23237,"basic_info":23238,"compatibility":23244,"extension":9,"features":23251,"issues":23261,"media":23268,"meta":23270,"metrics":13,"organization_id":6404,"pricing_and_payment":23271,"related_packages":23273,"reviews":23274,"seo_and_faqs":13,"stem":23275,"sysconfig":23276,"technical_details":23281,"ui_configuration":23283,"uuid":13,"__hash__":23284},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-typeprioritybasedescalation.json",{"title":23239,"slug":23240,"summary":23241,"categories":23242,"full_description":23243},"Znuny-TypePriorityBasedEscalation","znuny4otrs-typeprioritybasedescalation","Enables ticket escalations based on type and priority instead of just queue or SLA.",[2014,4956,4212,5591,6153,6164,4877],"This package extends Znuny with type and priority-based escalations. It allows you to define escalation attributes (First Response Time, Update Time, Solution Time) for ticket types and priorities via the admin interface. This offers much more granular control than standard queue or SLA-based settings. The lookup order for escalation data is configurable via SysConfig, allowing administrators to decide if, for example, a ticket type's escalation should take precedence over an SLA or a queue setting.",{"systems":23245,"dependencies":23250},[23246,23248],{"system_id":6368,"supported_versions":23247},[6370,6371,6372,6373,6374,6375,6376,6377,6575,6576],{"system_id":6533,"supported_versions":23249},[6370],[],[23252,23255,23258],{"title":23253,"description":23254},"Type-based Escalations","Allows defining escalation times (Response, Update, Solution) directly for ticket types.",{"title":23256,"description":23257},"Priority-based Escalations","Allows defining escalation times based on ticket priority.",{"title":23259,"description":23260},"Configurable Lookup Order","The order in which the system looks for escalation data (SLA, Type, Priority, Queue) is fully configurable.",[23262],{"source":6828,"source_url":23263,"items":23264},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-TypePriorityBasedEscalation\u002Fissues",[23265],{"title":23266,"url":23267,"state":6833,"number":3134},"Bug - Priority Background Color disappears when package is installed","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fissues\u002F561",{"screenshots":23269},[],{},{"is_free":6460,"payment_models":23272},[],[22516],[],"en\u002Fpackages\u002Fznuny4otrs-typeprioritybasedescalation",[23277],{"name":23278,"system_id":6368,"description":23279,"default":23280},"Ticket::Escalation::LookupOrder","Defines the order in which escalation attributes are looked up.","Service\u002FSLA, Type, Priority, Queue",{"package_type":6417,"repository_url":23282,"latest_version":6621,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-TypePriorityBasedEscalation",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"WBN3tiN7uA0EkW6fkjaYYd9yMPKD9SzDIUe3W93yBcI",{"id":23286,"basic_info":23287,"compatibility":23293,"extension":9,"features":23300,"issues":23304,"media":23305,"meta":23307,"metrics":13,"organization_id":6404,"pricing_and_payment":23308,"related_packages":23310,"reviews":23311,"seo_and_faqs":13,"stem":23312,"sysconfig":23313,"technical_details":23314,"ui_configuration":23316,"uuid":13,"__hash__":23317},"packagesEn\u002Fen\u002Fpackages\u002Fznuny4otrs-zoomarticledetailsexpand.json",{"title":23288,"slug":23289,"summary":23290,"categories":23291,"full_description":23292},"Znuny4OTRS-ZoomArticleDetailsExpand","znuny4otrs-zoomarticledetailsexpand","Automatically expands article details (sender, subject, etc.) in ticket zoom.",[5621,382,5995,133,5936],"This add-on for Znuny and OTRS CE improves the user experience in the ticket zoom view. By default, article details such as sender, recipient, and subject are often collapsed and must be manually opened by clicking an information icon ('i'). Znuny4OTRS-ZoomArticleDetailsExpand ensures that this information is immediately visible when the article is loaded. This saves time and clicks during daily ticket handling. While Znuny 7 has a similar native setting, this package provides a robust solution for older versions and specific UI adjustments.",{"systems":23294,"dependencies":23299},[23295,23297],{"system_id":6368,"supported_versions":23296},[6370,6371,6372,6373,6374,6574,6376,6377,6575,6576],{"system_id":6533,"supported_versions":23298},[6370],[],[23301],{"title":23302,"description":23303},"Auto-Expand Article Details","Displays sender, recipient, subject, and other header information in the ticket zoom view by default, without requiring a click on the 'i' icon.",[],{"screenshots":23306},[],{},{"is_free":6460,"payment_models":23309},[],[12797],[],"en\u002Fpackages\u002Fznuny4otrs-zoomarticledetailsexpand",[],{"package_type":6417,"repository_url":23315,"latest_version":9188,"license":6485},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ZoomArticleDetailsExpand",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"2e5cwaqObgEjKYdruGQcgwEDhtfnf5khD0ggK9RtE58",{"id":23319,"basic_info":23320,"compatibility":23326,"extension":9,"features":23331,"issues":23341,"media":23346,"meta":23348,"metrics":13,"organization_id":6404,"pricing_and_payment":23349,"related_packages":23351,"reviews":23352,"seo_and_faqs":13,"stem":23353,"sysconfig":23354,"technical_details":23355,"ui_configuration":23358,"uuid":13,"__hash__":23359},"packagesEn\u002Fen\u002Fpackages\u002Fznunyckeditor5-autocomplete-plugin.json",{"title":23321,"slug":23322,"summary":23323,"categories":23324,"full_description":23325},"@znuny\u002Fckeditor5-autocomplete-plugin","znunyckeditor5-autocomplete-plugin","A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.",[903,518,4628,3263,2807,1111,1668],"This package provides an autocomplete plugin for CKEditor 5, specifically designed for the Znuny ticket system. It allows developers to implement features like user mentions or dynamic content replacement within the rich text editor. It serves as a core component for modernizing the communication interface in Znuny 7 by providing a flexible API for various data sources.",{"systems":23327,"dependencies":23330},[23328],{"system_id":6368,"supported_versions":23329},[6531,6881],[],[23332,23335,23338],{"title":23333,"description":23334},"Autocomplete Engine","Core logic for triggering and displaying suggestions based on user input.",{"title":23336,"description":23337},"Mentions Support","Ability to tag users or objects using configurable triggers (e.g., '@').",{"title":23339,"description":23340},"HTML Replacement","Replace triggers with complex HTML structures or templates for enhanced visualization.",[23342],{"source":6828,"source_url":23343,"items":23344},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fckeditor5-autocomplete-plugin\u002Fissues",[23345],{"title":9269,"url":23343,"state":6833},{"screenshots":23347},[],{},{"is_free":6460,"payment_models":23350},[],[],[],"en\u002Fpackages\u002Fznunyckeditor5-autocomplete-plugin",[],{"package_type":8026,"repository_url":23356,"latest_version":8135,"license":23357},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fckeditor5-autocomplete-plugin","AGPL-3.0-only",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"t-3bDEUDDO0oyxEkrmJqxjDo_AOEezBB1to2-Si65Fg",{"id":23361,"basic_info":23362,"compatibility":23368,"extension":9,"features":23375,"issues":23390,"media":23397,"meta":23399,"metrics":13,"organization_id":6404,"pricing_and_payment":23400,"related_packages":23402,"reviews":23403,"seo_and_faqs":13,"stem":23404,"sysconfig":23405,"technical_details":23412,"ui_configuration":23414,"uuid":13,"__hash__":23415},"packagesEn\u002Fen\u002Fpackages\u002Fznunycodepolicy.json",{"title":23363,"slug":23364,"summary":23365,"categories":23366,"full_description":23367},"ZnunyCodePolicy","znunycodepolicy","A development utility for Znuny and OTRS that checks extension packages for compliance with coding standards and best practices.",[1708,2985,4349,1061,1728],"ZnunyCodePolicy is an essential tool for developers creating extensions for Znuny or OTRS. It provides an automated suite of checks to ensure that code complies with official development guidelines. The tool inspects Perl code (via Perl::Tidy), validates SOPM package descriptions, checks XML system configurations, and verifies translation files. It is a standard tool in the Znuny ecosystem and is required for all contributions to the core project. It can be used manually via the command line or automated within CI\u002FCD pipelines and as a git hook.",{"systems":23369,"dependencies":23374},[23370,23372],{"system_id":6368,"supported_versions":23371},[6525,6526,6527,6528,6529,6530,6531,6881],{"system_id":6533,"supported_versions":23373},[6525],[],[23376,23379,23381,23384,23387],{"title":23377,"description":23378},"Perl Code Quality","Checks Perl files for syntax errors and compliance with the Znuny coding style using Perl::Tidy.",{"title":13558,"description":23380},"Validates .sopm files for correct structure and required tags (e.g., transition from otrs_package to package).",{"title":23382,"description":23383},"XML SysConfig Check","Verifies XML configuration files for well-formedness and adherence to SysConfig schemas.",{"title":23385,"description":23386},"Translation Check","Ensures that translation files (.pot) are complete and correctly formatted.",{"title":23388,"description":23389},"Git Integration","Can be configured as a git pre-commit hook to enforce code checks before every commit.",[23391],{"source":6828,"source_url":23392,"items":23393},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnunyCodePolicy\u002Fissues",[23394],{"title":23395,"url":23396,"state":6833},"Add support for new SOPM root tag: otrs_package -> package","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnunyCodePolicy\u002Fcommit\u002F18db01d",{"screenshots":23398},[],{},{"is_free":6460,"payment_models":23401},[],[8958],[],"en\u002Fpackages\u002Fznunycodepolicy",[23406,23409],{"name":23407,"system_id":6368,"description":23408},"ZnunyCodePolicy::Check::Perl::Tidy","Defines the paths and parameters for the Perl::Tidy check.",{"name":23410,"system_id":6368,"description":23411},"ZnunyCodePolicy::Check::SOPM::FileStructure","Enables or disables the validation of the SOPM file structure.",{"package_type":6417,"repository_url":23413,"license":6485,"latest_version":6745},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnunyCodePolicy",{"is_featured":6401,"layout_template":6487,"show_author_badge":6401},"g_pXkYQevsc_EeywS_sKVrf42cC4J1gI2RgngGqxrTM",[23417,23446,23483,23506,23521,23542,23571,23595,23615,23640,23662],{"id":23418,"title":23419,"action_url":23420,"compatibility":23421,"currency":6406,"developer":23429,"developer_id":13,"extension":9,"full_description":13,"is_free":6460,"media":23430,"meta":23432,"metrics":13,"price":13,"skin_type":23433,"slug":23434,"stem":23435,"summary":23436,"summary_de":23437,"tags":23438,"technical_details":23444,"__hash__":23445},"skinsEn\u002Fen\u002Fskins\u002Feionetotrstheme.json","EIONET OTRS Theme","https:\u002F\u002Fgithub.com\u002Feea\u002Feionet.otrs.theme",{"systems":23422},[23423,23426],{"system_id":6533,"system_name":23424,"supported_versions":23425},"OTRS Community Edition",[7469,7301,7260],{"system_id":6368,"system_name":23427,"supported_versions":23428},"Znuny",[7260],"European Environment Agency (EEA)",{"screenshots":23431},[],{},"both","eionetotrstheme","en\u002Fskins\u002Feionetotrstheme","A custom theme and skin for OTRS (Open Ticket Request System) and Znuny, developed by the European Environment Agency (EEA) for the EIONET network. 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It provides a unified visual identity for agent and customer interfaces, including custom CSS and branding elements.",[23439,23427,5391,23440,23441,23442,23443],"OTRS","Skin","EEA","EIONET","Open Source",{"package_type":6417,"repository_url":23420,"license":6485},"wWLw8d8cKQ5R2bGFU_bLGdjaecyzQVAULA96GaEB0n8",{"id":23447,"title":23448,"action_url":23449,"compatibility":23450,"currency":6406,"developer":23459,"developer_id":11466,"extension":9,"full_description":23460,"is_free":6460,"media":23461,"meta":23466,"metrics":23467,"price":13,"skin_type":1397,"slug":23468,"stem":23469,"summary":23470,"summary_de":23471,"tags":23472,"technical_details":23478,"__hash__":23482},"skinsEn\u002Fen\u002Fskins\u002Fmodern-skin-customer.json","Modern Skin Customer","https:\u002F\u002Fefflux.de\u002Fen\u002Fadd-ons\u002F5\u002FModern%20Skin%20Customer",{"systems":23451},[23452,23454,23456],{"system_id":6368,"system_name":23427,"supported_versions":23453},[6525,6526,6527,6528,6529,6530],{"system_id":6533,"system_name":23424,"supported_versions":23455},[6525],{"system_id":6432,"system_name":23457,"supported_versions":23458},"OTOBO",[6884,6885],"Efflux GmbH","Give your OTRS\u002FZnuny customer portal a complete facelift. Modern Skin Customer provides a flat, clean design overhaul for the customer-facing interface.",{"screenshots":23462},[23463],{"url":23464,"alt_text":23465,"is_primary":6460},"https:\u002F\u002Flogo.clearbit.com\u002Fefflux.de","Modern Customer Skin Ticket Overview",{},{"total_downloads":6403,"average_rating":1669,"review_count":6165},"modern-skin-customer","en\u002Fskins\u002Fmodern-skin-customer","A modern and flat customer skin for Znuny, OTOBO, and OTRS Community Edition featuring over 1,100 lines of CSS to provide a clean, responsive, and visually updated interface for the customer portal.","Ein modernes und flaches Customer-Skin für Znuny, OTOBO und OTRS Community Edition mit über 1.100 Zeilen CSS für eine saubere, responsive und optisch aktualisierte Benutzeroberfläche des Kundenportals.",[23473,23474,23475,23476,23477],"skin","customer portal","design","responsive","flat design",{"latest_version":6745,"release_date":23479,"license":23480,"package_type":6417,"repository_url":13,"install_instructions":23481},"2020-04-01","Proprietary (Free)","Install via the Efflux Repository in OTRS Package Manager.","H3AhbeMPJe9to5ud_J3AjypXQlSJp18mNq_NtUwlqJM",{"id":23484,"title":23485,"action_url":23486,"compatibility":23487,"currency":6406,"developer":23459,"developer_id":13,"extension":9,"full_description":13,"is_free":6460,"media":23493,"meta":23495,"metrics":13,"price":13,"skin_type":103,"slug":23496,"stem":23497,"summary":23498,"summary_de":23499,"tags":23500,"technical_details":23504,"__hash__":23505},"skinsEn\u002Fen\u002Fskins\u002Fmodernskin.json","ModernSkin","https:\u002F\u002Fgithub.com\u002Fefflux\u002FModernSkin",{"systems":23488},[23489,23491],{"system_id":6533,"system_name":23424,"supported_versions":23490},[7469,7301,7260],{"system_id":6368,"system_name":23427,"supported_versions":23492},[7260],{"screenshots":23494},[],{},"modernskin","en\u002Fskins\u002Fmodernskin","A modern and flat agent skin for OTRS and Znuny, designed to provide a cleaner, more contemporary interface with a flat design aesthetic.","Ein modernes und flaches Agenten-Skin für OTRS und Znuny, das eine übersichtlichere und zeitgemäße Benutzeroberfläche im Flat-Design bietet.",[23440,102,23501,23502,23503],"UI","Flat Design","Efflux",{"package_type":6417,"repository_url":23486,"license":6956},"YRIlplQS2hxGMhSM-MRdJkhjCMYC8jWyZTdPyT7i_mI",{"id":23507,"title":23508,"action_url":23509,"compatibility":23510,"currency":6406,"developer":11466,"developer_id":13,"extension":9,"full_description":13,"is_free":6460,"media":23512,"meta":23514,"metrics":13,"price":13,"skin_type":103,"slug":23515,"stem":23516,"summary":23517,"summary_de":13,"tags":23518,"technical_details":23519,"__hash__":23520},"skinsEn\u002Fen\u002Fskins\u002Fmodernskincustomer.json","ModernSkinCustomer","https:\u002F\u002Fgithub.com\u002Fefflux\u002FModernSkinCustomer",{"systems":23511},[],{"screenshots":23513},[],{},"modernskincustomer","en\u002Fskins\u002Fmodernskincustomer","A modern and flat customer skin by Efflux.",[5391],{"package_type":6417,"repository_url":23509},"oMP7Y-sY1HrGTrfTDjH6OOwsFkaOiQiCfVptualC0cU",{"id":23522,"title":23523,"action_url":23524,"compatibility":23525,"currency":6406,"developer":23529,"developer_id":13,"extension":9,"full_description":13,"is_free":6460,"media":23530,"meta":23532,"metrics":13,"price":13,"skin_type":103,"slug":23533,"stem":23534,"summary":23535,"summary_de":23536,"tags":23537,"technical_details":23540,"__hash__":23541},"skinsEn\u002Fen\u002Fskins\u002Fnerimotrstheme.json","Nerim OTRS Theme","https:\u002F\u002Fgithub.com\u002Fmaro4inter\u002FNerim.otrs.theme",{"systems":23526},[23527],{"system_id":6533,"system_name":23424,"supported_versions":23528},[7468],"maro4inter",{"screenshots":23531},[],{},"nerimotrstheme","en\u002Fskins\u002Fnerimotrstheme","A responsive theme for the OTRS agent interface, built with Twitter Bootstrap 3.1.1. It is designed for OTRS version 3.x using the legacy .dtl template format to provide a modern, mobile-friendly look for the agent dashboard and ticket views.","Ein responsives Theme für das OTRS-Agenten-Interface, basierend auf Twitter Bootstrap 3.1.1. 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They are prominent in the Laravel ecosystem for maintaining various open-source packages, including integrations for the Zammad helpdesk system, Zendesk, and DocuWare.","Eine Schweizer Softwareentwicklungsagentur mit Sitz in Basel, die auf massgeschneiderte Webanwendungen und Integrationen spezialisiert ist. 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Founded in 2010 in France, the company offers professional services, consulting, and extensions to optimize ITIL processes and manage IT infrastructures efficiently.",{"country":23723},[],{},"Combodo","combodo",{"website":24020,"github":24029},"https:\u002F\u002Fgithub.com\u002FCombodo","en\u002Forganizations\u002Fcombodo",[],[],[],[2767,1021,23737,24035,2747,412,4856],"itop","Gc8l8bhsNbSToTt465vQAQaiePEUYoRFDM3__pUCaBg",{"id":24038,"certifications":24039,"contact":24040,"description":24042,"description_de":24043,"extension":9,"founded_year":13,"headquarters":24044,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":13,"maintained_systems":24046,"meta":24047,"name":1130,"slug":1131,"social_links":24048,"stem":24049,"support_service_details":24050,"support_services":24051,"support_slas":24052,"tags":24053,"type":23873,"__hash__":24056},"organizationsEn\u002Fen\u002Forganizations\u002Fcomplemento.json",[],{"website":24041},"https:\u002F\u002Fwww.complemento.net.br\u002F","Complemento is a Brazilian IT service management specialist and the developer of LigeroSmart, an open-source ITSM platform based on OTRS and Znuny. They provide professional services, support, and a wide range of open-source plugins for the OTRS\u002FZnuny ecosystem, focusing on automation, AI-driven service desk optimization, and self-service portals.","Complemento ist ein brasilianischer Spezialist für IT-Service-Management und der Entwickler von LigeroSmart, einer Open-Source-ITSM-Plattform auf Basis von OTRS und Znuny. Das Unternehmen bietet professionelle Dienstleistungen, Support und eine Vielzahl von Open-Source-Plugins für das OTRS\u002FZnuny-Ökosystem an, mit Schwerpunkten auf Automatisierung, KI-gestützter Service-Desk-Optimierung und Self-Service-Portalen.",{"country":24045},"BR",[],{},{"website":24041,"github":15515},"en\u002Forganizations\u002Fcomplemento",[],[],[],[23439,23427,24054,2766,4855,23443,24055],"LigeroSmart","Brazil","ZpXDXr--BHzcbjy-9VErPC85-fw2VBWrC5rdZ5ufSEI",{"id":24058,"certifications":24059,"contact":24060,"description":24062,"description_de":24063,"extension":9,"founded_year":13,"headquarters":24064,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24065,"meta":24066,"name":24067,"slug":7446,"social_links":24068,"stem":24070,"support_service_details":24071,"support_services":24072,"support_slas":24073,"tags":24074,"type":23873,"__hash__":24076},"organizationsEn\u002Fen\u002Forganizations\u002Fcontaoacademy.json",[],{"website":24061},"https:\u002F\u002Fcontao-academy.de","Contao Academy is a German training platform and developer specializing in the Contao CMS. They contribute to the ITSM ecosystem by providing the Zammad API bundle for the Contao Notification Center, which enables organizations to integrate their web forms directly with the Zammad helpdesk for automated ticket creation.","Die Contao Academy ist eine deutsche Schulungsplattform und Entwickler, die sich auf das Contao CMS spezialisiert hat. Sie trägt zum ITSM-Ökosystem bei, indem sie das Zammad-API-Bundle für das Contao Notification Center bereitstellt, mit dem Unternehmen ihre Webformulare für eine automatisierte Ticketerstellung direkt in das Zammad-Helpdesk integrieren können.",{"country":23803},[],{},"Contao Academy",{"website":24061,"github":24069},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy","en\u002Forganizations\u002Fcontaoacademy",[],[],[],[1260,6659,24075,2500,3592],"cms-integration","ar1Tt1l5Q3aB3lp3q_aaZXJa7YDglGXWFk37zJwjXmE",{"id":24078,"certifications":24079,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24080,"meta":24081,"name":24082,"slug":24082,"social_links":13,"stem":24083,"support_service_details":24084,"support_services":24085,"support_slas":24086,"tags":24087,"type":23693,"__hash__":24088},"organizationsEn\u002Fen\u002Forganizations\u002Fcssr-tools.json",[],[],{},"cssr-tools","en\u002Forganizations\u002Fcssr-tools",[],[],[],[],"WrYnTMDFqrujEdWhuGOHFx7JtoSNZyT436YR_i_tVSw",{"id":24090,"certifications":24091,"contact":24092,"description":24094,"description_de":24094,"extension":9,"founded_year":13,"headquarters":24095,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24096,"meta":24097,"name":24098,"slug":8465,"social_links":24099,"stem":24101,"support_service_details":24102,"support_services":24103,"support_slas":24104,"tags":24105,"type":23714,"__hash__":24106},"organizationsEn\u002Fen\u002Forganizations\u002Fdanielknng.json",[],{"website":24093},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzammad-ticket-portal","Daniel König is the developer of the Zammad Ticket Portal, an open-source, customizable front-end integration for the Zammad ticketing system. It provides a modern, responsive interface for end-users to manage support requests, view ticket history, and interact with the knowledge base via the Zammad API.",{"country":23803},[],{},"Daniel König (danielknng)",{"github":24100,"website":24093},"https:\u002F\u002Fgithub.com\u002Fdanielknng","en\u002Forganizations\u002Fdanielknng",[],[],[],[23813,5640,23443,2271,2766,4805,302],"LvVEdZO8nPmSsVGiLrr1A6JV1SqIv8HwUi-WoybQibw",{"id":24108,"certifications":24109,"contact":13,"description":24110,"description_de":24110,"extension":9,"founded_year":13,"headquarters":24111,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24112,"meta":24113,"name":24114,"slug":24115,"social_links":24116,"stem":24118,"support_service_details":24119,"support_services":24120,"support_slas":24121,"tags":24122,"type":23714,"__hash__":24124},"organizationsEn\u002Fen\u002Forganizations\u002Fdanperrout.json",[],"Daniel Perrout is a Brazilian IT manager and developer who contributes to the ITSM ecosystem through open-source deployment tools and utilities, particularly for the Zammad helpdesk system. 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He maintains several open-source extensions and tools for the Znuny and OTRS ecosystem, including VSCode-Znuny and various system add-ons, and has a background in the Zammad and OTRS open-source communities.","Ein in Berlin ansässiger Softwareentwickler und Kernentwickler des Znuny-Ticketsystems (ein OTRS-Fork). Er betreut mehrere Open-Source-Erweiterungen und Tools für das Znuny- und OTRS-Ökosystem, darunter VSCode-Znuny sowie verschiedene System-Add-ons, und verfügt über Erfahrung in den Zammad- und OTRS-Open-Source-Communities.",{"country":23803},[],{},"Denny Korsukéwitz","dennykorsukewitz",{"github":24138,"website":24129},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz","en\u002Forganizations\u002Fdennykorsukewitz",[],[],[],[23427,23439,23813,5640,4025,24144,23443],"VSCode Extensions","v4o4_RVgHlZ5fOpIZSN1PUAvLevHh_YrrMQelG04L0s",{"id":24147,"certifications":24148,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24149,"meta":24150,"name":24151,"slug":24151,"social_links":13,"stem":24152,"support_service_details":24153,"support_services":24154,"support_slas":24155,"tags":24156,"type":23693,"__hash__":24157},"organizationsEn\u002Fen\u002Forganizations\u002Fdevaslanphp.json",[],[],{},"devaslanphp","en\u002Forganizations\u002Fdevaslanphp",[],[],[],[],"XxND8rF1DDhG8sz5B6ZMncL2l35TVXCLjc_jF8qIYSE",{"id":24159,"certifications":24160,"contact":24161,"description":24163,"description_de":24163,"extension":9,"founded_year":13,"headquarters":24164,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24166,"meta":24167,"name":24168,"slug":24169,"social_links":24170,"stem":24171,"support_service_details":24172,"support_services":24173,"support_slas":24174,"tags":24175,"type":23693,"__hash__":24176},"organizationsEn\u002Fen\u002Forganizations\u002Fdevixa-tech.json",[],{"website":24162},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech","Devixa Tech is an open-source developer group that creates Python-based integrations and tools for ITSM and CRM platforms. 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They specialize in open-source solutions, particularly the implementation, hosting, and customization of ITSM and CMDB systems like Zammad and i-doit. Their services include professional support, managed hosting, and the development of custom integrations and plugins.","Die Digineo GmbH ist ein deutsches IT-Beratungs- und Dienstleistungsunternehmen mit Sitz in Bremen. Sie ist auf Open-Source-Lösungen spezialisiert, insbesondere auf die Implementierung, das Hosting und die Anpassung von ITSM- und CMDB-Systemen wie Zammad und i-doit. Das Leistungsangebot umfasst professionellen Support, Managed Hosting sowie die Entwicklung individueller Integrationen und Plugins.",{"country":23803},[],{},"Digineo GmbH",{"website":24181,"github":24189},"https:\u002F\u002Fgithub.com\u002Fdigineo","en\u002Forganizations\u002Fdigineo",[],[],[],[23813,24195,2766,1020,23443,24196,24197],"i-doit","Managed Hosting","Consulting","wPO1VFkxcI-qy-mIj_jl65xuvj7UW6oOAEifQe7Dt1Y",{"id":24200,"certifications":24201,"contact":24202,"description":24204,"description_de":24205,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24206,"meta":24207,"name":24208,"slug":24208,"social_links":24209,"stem":24211,"support_service_details":24212,"support_services":24213,"support_slas":24214,"tags":24215,"type":24218,"__hash__":24219},"organizationsEn\u002Fen\u002Forganizations\u002Fdjango-helpdesk.json",[],{"website":24203},"https:\u002F\u002Fdjango-helpdesk.readthedocs.io\u002F","An open-source, Django-powered ticket tracking system designed for internal helpdesks and small businesses. It provides a simple, extensible interface for managing support requests and issue tracking, and can be integrated into existing Django sites or run as a standalone application.","An open-source, Django-powered ticket tracking system for internal helpdesks and small businesses. It provides a simple, extensible interface for managing support requests and issue tracking, and can be integrated into existing Django websites or run as a standalone application.",[],{},"django-helpdesk",{"website":24203,"github":24210},"https:\u002F\u002Fgithub.com\u002Fdjango-helpdesk\u002Fdjango-helpdesk","en\u002Forganizations\u002Fdjango-helpdesk",[],[],[],[24216,5640,24217,23833,23443,2766],"Helpdesk","Django","open-source-project","jmINTUreTeQMJH-kc4TcFuH5XKm7pSp310arhyWA_RA",{"id":24221,"certifications":24222,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24223,"meta":24224,"name":24225,"slug":24226,"social_links":13,"stem":24227,"support_service_details":24228,"support_services":24229,"support_slas":24230,"tags":24231,"type":23693,"__hash__":24232},"organizationsEn\u002Fen\u002Forganizations\u002Fdm-88.json",[],[],{},"DM-88","dm-88","en\u002Forganizations\u002Fdm-88",[],[],[],[],"sBnv0WMAaF2ey0jJePjrEuk3Dt6ytKw3EdNRDCYjJIg",{"id":24234,"certifications":24235,"contact":24236,"description":24238,"description_de":24239,"extension":9,"founded_year":13,"headquarters":24240,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24241,"meta":24242,"name":24243,"slug":11718,"social_links":24244,"stem":24245,"support_service_details":24246,"support_services":24247,"support_slas":24248,"tags":24249,"type":23714,"__hash__":24251},"organizationsEn\u002Fen\u002Forganizations\u002Fdomnussbaum.json",[],{"website":24237},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum","Dominik Nussbaum is an open-source developer active in the OTOBO ecosystem. He specializes in creating integrations and tools, such as Model Context Protocol (MCP) servers, that connect the OTOBO ITSM platform with AI-driven applications and external services.","Dominik Nussbaum ist ein Open-Source-Entwickler, der im OTOBO-Ökosystem aktiv ist. Er spezialisiert sich auf die Erstellung von Integrationen und Tools, wie z. B. Model Context Protocol (MCP) Servern, die die OTOBO ITSM-Plattform mit KI-gestützten Anwendungen und externen Diensten verbinden.",{"country":23746},[],{},"Dominik Nussbaum",{"github":24237,"website":24237},"en\u002Forganizations\u002Fdomnussbaum",[],[],[],[23457,2766,3242,24250,23443,5640],"AI Integration","_1uD8ix_hLiGW898Gw6S4m58eDo7gRJ-X3K1_vGyxzU",{"id":24253,"certifications":24254,"contact":24255,"description":24257,"description_de":24257,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24258,"meta":24259,"name":20753,"slug":20753,"social_links":24260,"stem":24261,"support_service_details":24262,"support_services":24263,"support_slas":24264,"tags":24265,"type":23714,"__hash__":24269},"organizationsEn\u002Fen\u002Forganizations\u002Fdpoe2016.json",[],{"website":24256},"https:\u002F\u002Fgithub.com\u002Fdpoe2016","dpoe2016 is an open-source developer active in the ITSM and monitoring community. They are known for contributing extensions and integrations for systems such as Zabbix and Microsoft Dynamics 365 Business Central, focusing on enhancing monitoring capabilities and system interoperability through custom templates and AL language extensions.",[],{},{"github":24256,"website":24256},"en\u002Forganizations\u002Fdpoe2016",[],[],[],[6252,24266,24267,2766,23443,24268],"Microsoft Dynamics 365 Business Central","Monitoring","AL Language","4hsMuknywjdJBsv8jCy9QJUOk5nYdCqFjnYq1QY-AkU",{"id":24271,"certifications":24272,"contact":24273,"description":24275,"description_de":24276,"extension":9,"founded_year":13,"headquarters":24277,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24279,"meta":24280,"name":23429,"slug":24281,"social_links":24282,"stem":24284,"support_service_details":24285,"support_services":24286,"support_slas":24287,"tags":24288,"type":23693,"__hash__":24291},"organizationsEn\u002Fen\u002Forganizations\u002Feea.json",[],{"website":24274},"https:\u002F\u002Fwww.eea.europa.eu\u002F","The European Environment Agency (EEA) is an agency of the European Union that provides sound, independent information on the environment. It actively contributes to the open-source ecosystem by developing and maintaining various extensions for project management and ITSM platforms, most notably a suite of plugins and themes for Redmine, including a lightweight helpdesk solution and Docker-based deployment configurations.","The European Environment Agency (EEA) is an agency of the European Union that provides sound, independent information on the environment. It actively contributes to the open-source ecosystem by developing and maintaining various extensions for project management and ITSM platforms, most notably a suite of plugins and themes for Redmine, including a helpdesk solution and Docker-based deployment configurations.",{"country":24278},"DK",[],{},"eea",{"website":24274,"github":24283},"https:\u002F\u002Fgithub.com\u002Feea","en\u002Forganizations\u002Feea",[],[],[],[4507,2500,23737,24289,24290,1777],"eu-agency","plugins","AwmozlcRS7MGMsqZfs9BWbMdsBAc8zW8vmxl3snH6FI",{"id":24293,"certifications":24294,"contact":24295,"description":24297,"description_de":24298,"extension":9,"founded_year":13,"headquarters":24299,"information_disclaimer":24300,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":23464,"maintained_systems":24301,"meta":24302,"name":23459,"slug":11466,"social_links":24303,"stem":24305,"support_service_details":24306,"support_services":24322,"support_slas":24323,"tags":24331,"type":23873,"__hash__":24333},"organizationsEn\u002Fen\u002Forganizations\u002Fefflux.json",[],{"website":24296,"support_email":13},"https:\u002F\u002Fefflux.de","Efflux GmbH is a German IT service provider specializing in open-source service management solutions based on Znuny, OTOBO, and OTRS. The company offers professional consulting, support, hosting, and training, alongside a wide range of functional extensions (add-ons) and UI enhancements designed to optimize service desk operations.","Die Efflux GmbH ist ein deutscher IT-Dienstleister, der sich auf Open-Source-Service-Management-Lösungen auf Basis von Znuny, OTOBO und OTRS spezialisiert hat. Das Unternehmen bietet professionelle Beratung, Support, Hosting und Schulungen sowie eine Vielzahl von funktionalen Erweiterungen (Add-ons) und UI-Verbesserungen zur Optimierung von Service-Desk-Prozessen an.",{"country":23803},"Service pricing and SLA information can change and may only be available during direct sales discussions.",[],{},{"github":24304,"website":24296},"https:\u002F\u002Fgithub.com\u002Fefflux-gmbh","en\u002Forganizations\u002Fefflux",[24307,24314,24318],{"name":24308,"description":24309,"price_text":24310,"pricing_url":24296,"provenance":24311},"Addon installation support","Guidance and implementation for extension deployments.","Pricing on request",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":24313,"source_url":24296},"internet","Efflux website",{"name":24315,"description":24316,"price_text":24310,"pricing_url":24296,"provenance":24317},"UI and skin customization","Custom skin and interface work for OTRS, Znuny, and OTOBO.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":24313,"source_url":24296},{"name":24319,"description":24320,"price_text":24310,"pricing_url":24296,"provenance":24321},"Maintenance for OTRS, Znuny, and OTOBO extensions","Maintenance and update support for deployed add-ons.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":24313,"source_url":24296},[24308,24315,24319],[24324],{"name":24325,"response_time":24326,"resolution_time":24326,"availability":24327,"coverage_hours":24328,"notes":24329,"provenance":24330},"Support SLA details","Not publicly specified","As agreed per engagement","Agreement based","Confirm SLA terms directly with Efflux before purchase.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":24313,"source_url":24296},[23427,23457,23439,2766,23443,4855,24332],"Add-ons","lHBlzyKaxmak2fQdYk5P7ar8qx--OiqkuR0gKCfOr1s",{"id":24335,"certifications":24336,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24337,"meta":24338,"name":24339,"slug":24340,"social_links":13,"stem":24341,"support_service_details":24342,"support_services":24343,"support_slas":24344,"tags":24345,"type":23693,"__hash__":24346},"organizationsEn\u002Fen\u002Forganizations\u002Fensembles.json",[],[],{},"Ensembles","ensembles","en\u002Forganizations\u002Fensembles",[],[],[],[],"vTxUdxo7z_y0EAY1xKFkSslvhexo7SiQlbe5Q7XFkAM",{"id":24348,"certifications":24349,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24350,"meta":24351,"name":24352,"slug":24352,"social_links":13,"stem":24353,"support_service_details":24354,"support_services":24355,"support_slas":24356,"tags":24357,"type":23693,"__hash__":24358},"organizationsEn\u002Fen\u002Forganizations\u002Fequinor.json",[],[],{},"equinor","en\u002Forganizations\u002Fequinor",[],[],[],[],"LtSCeZix07NNte4mAucFa7zjIekbKf7rY2lCBoBs_Ks",{"id":24360,"certifications":24361,"contact":24362,"description":24364,"description_de":24364,"extension":9,"founded_year":13,"headquarters":24365,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24366,"meta":24367,"name":23625,"slug":24368,"social_links":24369,"stem":24371,"support_service_details":24372,"support_services":24373,"support_slas":24374,"tags":24375,"type":23714,"__hash__":24376},"organizationsEn\u002Fen\u002Forganizations\u002Fevanmeier.json",[],{"website":24363},"https:\u002F\u002Fzammad.org","Evan Meier is a software developer and a key contributor to the Zammad ecosystem. He is primarily known for maintaining the official Zammad API client for PHP, which allows developers to integrate Zammad's helpdesk and support features into PHP-based applications.",{"country":23746},[],{},"evanmeier",{"github":24370,"website":24363},"https:\u002F\u002Fgithub.com\u002Fevanmeier","en\u002Forganizations\u002Fevanmeier",[],[],[],[23813,4064,273,23443,2685],"dIJ3hb27_z-U7_cgbqxsWdQsVGXAEp3PQhSd3XCQ1tQ",{"id":24378,"certifications":24379,"contact":24380,"description":24382,"description_de":24383,"extension":9,"founded_year":13,"headquarters":24384,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":24385,"meta":24386,"name":24387,"slug":8403,"social_links":24388,"stem":24390,"support_service_details":24391,"support_services":24392,"support_slas":24393,"tags":24394,"type":23714,"__hash__":24396},"organizationsEn\u002Fen\u002Forganizations\u002Ffglashauser.json",[],{"website":24381},"https:\u002F\u002Fpc-giga.de","Florian Glashauser is a German IT consultant and developer, founder of the IT system house PC-Giga. He specializes in open-source ITSM and ERP solutions, notably providing integrations and custom development for Zammad and ERPNext, including widely used connectors for Checkmk.","Florian Glashauser ist ein deutscher IT-Berater und Entwickler sowie Gründer des IT-Systemhauses PC-Giga. Er ist auf Open-Source-ITSM- und ERP-Lösungen spezialisiert und bietet insbesondere Integrationen und Individualentwicklungen für Zammad und ERPNext an, darunter verbreitete Konnektoren für Checkmk.",{"country":23803},[],{},"Florian Glashauser",{"website":24381,"github":24389},"https:\u002F\u002Fgithub.com\u002Ffglashauser","en\u002Forganizations\u002Ffglashauser",[],[],[],[23813,1994,2685,23443,24197,24395],"Checkmk","WE1YpJVzsZhmvv7h0TySqVbP0wpUk21PFLAY4rLJx7c",{"id":24398,"certifications":24399,"contact":24400,"description":24402,"description_de":24402,"extension":9,"founded_year":13,"headquarters":24403,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24405,"meta":24406,"name":21201,"slug":21201,"social_links":24407,"stem":24409,"support_service_details":24410,"support_services":24411,"support_slas":24412,"tags":24413,"type":23714,"__hash__":24414},"organizationsEn\u002Fen\u002Forganizations\u002Fflashdagger.json",[],{"website":24401},"https:\u002F\u002Fzammadoo.readthedocs.io","An open-source developer focused on the Zammad ecosystem, best known for maintaining Zammadoo, an object-oriented Python-based REST API client for the Zammad helpdesk system.",{"country":24404},"Austria",[],{},{"website":24401,"github":24408},"https:\u002F\u002Fgithub.com\u002Fflashdagger","en\u002Forganizations\u002Fflashdagger",[],[],[],[6659,4339,284,23737,2686],"yUHrO5lV0TDX4m3bJQtGmRcTi4Nm_c9MBhuJeZkPjKc",{"id":24416,"certifications":24417,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24418,"meta":24419,"name":8678,"slug":8678,"social_links":13,"stem":24420,"support_service_details":24421,"support_services":24422,"support_slas":24423,"tags":24424,"type":23693,"__hash__":24425},"organizationsEn\u002Fen\u002Forganizations\u002Fflowinquiry.json",[],[],{},"en\u002Forganizations\u002Fflowinquiry",[],[],[],[],"S5knRgfWoeh_eJHaMpEZjexjNk9OEJH6dlN5EBam6Z0",{"id":24427,"certifications":24428,"contact":24429,"description":24431,"description_de":24432,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6460,"logo_url":13,"maintained_systems":24433,"meta":24434,"name":24435,"slug":24436,"social_links":24437,"stem":24439,"support_service_details":24440,"support_services":24441,"support_slas":24442,"tags":24443,"type":24218,"__hash__":24448},"organizationsEn\u002Fen\u002Forganizations\u002Ffreescout-help-desk.json",[],{"website":24430},"https:\u002F\u002Ffreescout.net\u002F","FreeScout is a free, open-source, self-hosted help desk and shared inbox solution built on PHP and Laravel. It is designed as a lightweight, privacy-focused alternative to Help Scout and Zendesk, offering seamless email integration, unlimited users, and a modular architecture with both community and premium extensions.","FreeScout is a free, open-source, and self-hosted help desk and shared inbox solution built on PHP and Laravel. It is designed as a lightweight, privacy-focused alternative to Help Scout and Zendesk, offering seamless email integration, unlimited users, and a modular architecture with community and premium extensions.",[],{},"FreeScout","freescout-help-desk",{"website":24430,"github":24438},"https:\u002F\u002Fgithub.com\u002Ffreescout-helpdesk\u002Ffreescout","en\u002Forganizations\u002Ffreescout-help-desk",[],[],[],[24444,24445,23443,5640,24446,4064,2935,24447],"Help Desk","Shared Inbox","Customer Support","Self-Hosted","m8mj4NGGu8q0l44_FVyi6vxp9EiKfQirFbWb6a_hqJI",{"id":24450,"certifications":24451,"contact":24452,"description":24454,"description_de":24455,"extension":9,"founded_year":13,"headquarters":24456,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":13,"maintained_systems":24457,"meta":24458,"name":24459,"slug":13987,"social_links":24460,"stem":24462,"support_service_details":24463,"support_services":24464,"support_slas":24465,"tags":24466,"type":23873,"__hash__":24468},"organizationsEn\u002Fen\u002Forganizations\u002Ffreiconoss.json",[],{"website":24453},"https:\u002F\u002Fwww.freicon.de\u002F","FreiconOSS is the open-source initiative of Freicon GmbH, a German IT service provider. The company develops the monitos ITSM suite and provides extensions, professional support, and consulting for the OTOBO service desk (a fork of OTRS).","FreiconOSS ist die Open-Source-Initiative der Freicon GmbH, einem deutschen IT-Dienstleister. Das Unternehmen entwickelt die monitos ITSM-Suite und bietet Erweiterungen, professionellen Support sowie Beratung für den OTOBO Service Desk (ein Fork von OTRS) an.",{"country":23746},[],{},"FreiconOSS",{"website":24453,"github":24461},"https:\u002F\u002Fgithub.com\u002FFreiconOSS","en\u002Forganizations\u002Ffreiconoss",[],[],[],[2767,3390,6432,14122,23737,24467,4856,5641],"monitos","cL5_vYcOn7vdhDJG_GUpQj1BMZY-F7vLvsHNApJaAr4",{"id":24470,"certifications":24471,"contact":24472,"description":24473,"description_de":24474,"extension":9,"founded_year":13,"headquarters":24475,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":13,"maintained_systems":24476,"meta":24477,"name":24478,"slug":24479,"social_links":24480,"stem":24482,"support_service_details":24483,"support_services":24484,"support_slas":24485,"tags":24486,"type":24218,"__hash__":24489},"organizationsEn\u002Fen\u002Forganizations\u002Fglpi-project.json",[],{"website":23720},"GLPI is a comprehensive open-source IT Asset Management (ITAM) and Service Management (ITSM) platform. It provides a wide range of features including helpdesk ticketing, hardware and software inventory, financial management, and project tracking, all while maintaining ITIL compliance.","GLPI is a comprehensive open-source platform for IT asset management (ITAM) and service management (ITSM). It provides a wide range of features, including helpdesk ticketing, hardware and software inventory, financial management, and project tracking, while remaining fully ITIL-compliant.",{"country":23702},[],{},"GLPI Project","glpi-project",{"website":23720,"github":24481},"https:\u002F\u002Fgithub.com\u002Fglpi-project\u002Fglpi","en\u002Forganizations\u002Fglpi-project",[],[],[],[2766,24487,24216,23443,411,24488,2746,1020],"ITAM","Inventory Management","rhLjU7Qpw2fCb9Ds-mQlv3jALiC-Dm27FYqNmFzWg1E",{"id":24491,"certifications":24492,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24493,"meta":24494,"name":24495,"slug":24495,"social_links":13,"stem":24496,"support_service_details":24497,"support_services":24498,"support_slas":24499,"tags":24500,"type":23693,"__hash__":24501},"organizationsEn\u002Fen\u002Forganizations\u002Fgo2ismail.json",[],[],{},"go2ismail","en\u002Forganizations\u002Fgo2ismail",[],[],[],[],"cPUUbeZKxB6D0P0b441IVVuHn46u9rsH-1mpPeaLTg4",{"id":24503,"certifications":24504,"contact":24505,"description":24507,"description_de":24508,"extension":9,"founded_year":13,"headquarters":24509,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24510,"meta":24511,"name":24512,"slug":15117,"social_links":24513,"stem":24514,"support_service_details":24515,"support_services":24516,"support_slas":24517,"tags":24518,"type":23714,"__hash__":24519},"organizationsEn\u002Fen\u002Forganizations\u002Fgtudan.json",[],{"website":24506},"https:\u002F\u002Fgithub.com\u002Fgtudan","Gregor Tudan is a German software developer and IT consultant known for his contributions to the ITSM ecosystem, specifically the OTRS-Client, a Java library for interacting with the OTRS ticketing system API.","Gregor Tudan ist ein deutscher Softwareentwickler und IT-Berater, der für seine Beiträge zum ITSM-Ökosystem bekannt ist, insbesondere für den OTRS-Client, eine Java-Bibliothek zur Interaktion mit der OTRS-Ticketsystem-API.",{"country":23746},[],{},"Gregor Tudan",{"github":24506,"website":24506},"en\u002Forganizations\u002Fgtudan",[],[],[],[23439,2796,273,23443,2685],"uNO-gfKbnlnGbkN6s8WRFNUO_Qu_IP8JMaCDrvnHO2o",{"id":24521,"certifications":24522,"contact":24523,"description":24525,"description_de":24526,"extension":9,"founded_year":13,"headquarters":24527,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24529,"meta":24530,"name":24531,"slug":11674,"social_links":24532,"stem":24534,"support_service_details":24535,"support_services":24536,"support_slas":24537,"tags":24538,"type":23714,"__hash__":24540},"organizationsEn\u002Fen\u002Forganizations\u002Fhalf-shot.json",[],{"website":24524},"https:\u002F\u002Fhalf-shot.uk\u002F","Will Hunt, known as Half-Shot, is a prominent developer in the Matrix ecosystem and a core member of the Matrix.org team. He is the primary maintainer of Matrix Hookshot, a powerful bridge that enables ChatOps by integrating Matrix with ITSM and development platforms such as Jira, GitHub, and GitLab.","Will Hunt, bekannt als Half-Shot, ist ein prominenter Entwickler im Matrix-Ökosystem und Kernmitglied des Matrix.org-Teams. 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As a key driver of digital sovereignty, the organization focuses on open-source software and vendor-neutral solutions for public administration. it@M contributes significantly to the ITSM ecosystem by developing and sharing extensions for the Zammad ticketing system, including AI-powered integrations, LDAP synchronization tools, and authentication plugins tailored for municipal services.","it@M ist der zentrale IT-Dienstleister der Landeshauptstadt München. Als wesentlicher Treiber für digitale Souveränität setzt die Organisation konsequent auf Open-Source-Software und herstellerneutrale Lösungen für die öffentliche Verwaltung. it@M leistet einen bedeutenden Beitrag zum ITSM-Ökosystem durch die Entwicklung und Bereitstellung von Erweiterungen für das Zammad-Ticketsystem, darunter KI-gestützte Integrationen, LDAP-Synchronisations-Tools und Authentifizierungs-Plugins, die speziell auf kommunale Anforderungen zugeschnitten sind.",{"country":23803},[],{},"it@M (Landeshauptstadt München)",{"website":24723,"github":24731},"https:\u002F\u002Fgithub.com\u002Fit-at-m","en\u002Forganizations\u002Fit-at-m",[],[],[],[24737,23737,6659,24738,3468,24739,5641],"public-sector","digital-sovereignty","ai-integration","7ams0xWGdnriIm_NqATAbxJQYkbL4Kh1sNQdZin7P2g",{"id":24742,"certifications":24743,"contact":24744,"description":24746,"description_de":24746,"extension":9,"founded_year":13,"headquarters":24747,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24748,"meta":24749,"name":24750,"slug":16126,"social_links":24751,"stem":24752,"support_service_details":24753,"support_services":24754,"support_slas":24755,"tags":24756,"type":23714,"__hash__":24758},"organizationsEn\u002Fen\u002Forganizations\u002Fjakemorrisotrs.json",[],{"website":24745},"https:\u002F\u002Fotrs.com","Jake Morris is a software developer at OTRS AG and a key contributor to the OTRS ecosystem. He is primarily involved in maintaining official client libraries and frontend integration tools, such as the @otrs\u002Fclient-lib, which facilitate communication between modern web applications and the OTRS service management backend.",{"country":23746},[],{},"Jake Morris",{"website":24745},"en\u002Forganizations\u002Fjakemorrisotrs",[],[],[],[23439,5796,2806,24757,11093],"Client Library","OfkngGJJ-0XmxPKB1oWcsQQH8Rj27jVZLbN5xvRlQFU",{"id":24760,"certifications":24761,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24762,"meta":24763,"name":24764,"slug":24764,"social_links":13,"stem":24765,"support_service_details":24766,"support_services":24767,"support_slas":24768,"tags":24769,"type":23693,"__hash__":24770},"organizationsEn\u002Fen\u002Forganizations\u002Fjfqd.json",[],[],{},"jfqd","en\u002Forganizations\u002Fjfqd",[],[],[],[],"vVQ2w4GhiR4LvUxFSwd4SvrgL6EMN_7uADX75r-MYIA",{"id":24772,"certifications":24773,"contact":24774,"description":24776,"description_de":24777,"extension":9,"founded_year":13,"headquarters":24778,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24780,"meta":24781,"name":24782,"slug":24783,"social_links":24784,"stem":24785,"support_service_details":24786,"support_services":24787,"support_slas":24788,"tags":24789,"type":23714,"__hash__":24790},"organizationsEn\u002Fen\u002Forganizations\u002Fjoeirimpan.json",[],{"website":24775},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan","Joe Irimpan (also known as Joe Paul) is a software engineer and prominent open-source developer. 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He also developed 'zammad_py', the Python API client for the Zammad helpdesk system, making significant contributions to the automation ecosystem for ITSM tools.",{"country":24779},"India",[],{},"Joe Irimpan","joeirimpan",{"github":24775,"website":24775},"en\u002Forganizations\u002Fjoeirimpan",[],[],[],[23833,24539,23813,273,24696,23443,1737],"EQ9HBWRgl7kkEFOYazMLrBie4nHv_dr05-3k2IcHFNA",{"id":24792,"certifications":24793,"contact":24794,"description":24796,"description_de":24796,"extension":9,"founded_year":13,"headquarters":24797,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24798,"meta":24799,"name":24800,"slug":8083,"social_links":24801,"stem":24803,"support_service_details":24804,"support_services":24805,"support_slas":24806,"tags":24807,"type":23714,"__hash__":24808},"organizationsEn\u002Fen\u002Forganizations\u002Fjuanluisbaptiste.json",[],{"website":24795},"https:\u002F\u002Fjuanbaptiste.tech","Juan Luis Baptiste is a DevOps consultant and open-source developer widely recognized for maintaining the most popular Docker images for the GLPI ITSM platform. With over 20 years of experience in software engineering and system administration, he provides containerized solutions and infrastructure automation tools that are essential for modern IT service management deployments.",{"country":24595},[],{},"Juan Luis Baptiste",{"website":24795,"github":24802},"https:\u002F\u002Fgithub.com\u002Fjuanluisbaptiste","en\u002Forganizations\u002Fjuanluisbaptiste",[],[],[],[23711,1776,1737,2766,23443,2645],"OJTrULYS_4MBlQ0fNi_Ag0ktPaQw60Pu3u2WQE0DfJ0",{"id":24810,"certifications":24811,"contact":24812,"description":24813,"description_de":24814,"extension":9,"founded_year":13,"headquarters":24815,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24816,"meta":24817,"name":24818,"slug":12346,"social_links":24819,"stem":24821,"support_service_details":24822,"support_services":24823,"support_slas":24824,"tags":24825,"type":23714,"__hash__":24828},"organizationsEn\u002Fen\u002Forganizations\u002Fk0ka.json",[],{"website":24363},"Konstantin Babushkin, widely known by his handle k0ka, is a senior software engineer and a core developer for the Zammad open-source helpdesk and customer support system. He is a prolific contributor to the Zammad ecosystem, focusing on core system architecture, complex bug fixes, and the development of integrations that extend the platform's ITSM capabilities.","Konstantin Babushkin, widely known by his handle k0ka, is a senior software engineer and core developer for the Zammad open-source helpdesk and customer support system. He is a prolific contributor to the Zammad ecosystem, focusing on core system architecture, complex bug fixes, and the development of integrations that extend the platform's ITSM capabilities.",{"country":23746},[],{},"Konstantin Babushkin (k0ka)",{"github":24820,"website":24363},"https:\u002F\u002Fgithub.com\u002Fk0ka","en\u002Forganizations\u002Fk0ka",[],[],[],[23813,24826,24216,23443,24827,24446],"Ruby on Rails","Ticketing System","mNlH6QHkWktmBcq1jjJUN0SQMo-M6LOGBX4R3OD-i_0",{"id":24830,"certifications":24831,"contact":24832,"description":24834,"description_de":24834,"extension":9,"founded_year":13,"headquarters":24835,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24837,"meta":24838,"name":24839,"slug":9776,"social_links":24840,"stem":24841,"support_service_details":24842,"support_services":24843,"support_slas":24844,"tags":24845,"type":23714,"__hash__":24848},"organizationsEn\u002Fen\u002Forganizations\u002Fkakalpa.json",[],{"website":24833},"https:\u002F\u002Fgithub.com\u002Fkakalpa","Kalpa Prabashwera is a software engineer and open-source contributor who develops plugins and integrations for ITSM systems. He is notably the creator of the Hutch SMS notification module for the Zammad helpdesk system and provides various scripts for Linux infrastructure and system automation.",{"country":24836},"LK",[],{},"Kalpa Prabashwera",{"github":24833,"website":24833},"en\u002Forganizations\u002Fkakalpa",[],[],[],[23813,2766,24846,23443,24847,2645,4696],"SMS Integration","Linux","rzDwaE6FDF5I9esASfSF9DbK7Oxd6HqoaNvT25IcuTk",{"id":24850,"certifications":24851,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24852,"meta":24853,"name":24854,"slug":24855,"social_links":13,"stem":24856,"support_service_details":24857,"support_services":24858,"support_slas":24859,"tags":24860,"type":23693,"__hash__":24861},"organizationsEn\u002Fen\u002Forganizations\u002Fkeitark.json",[],[],{},"Keitark","keitark","en\u002Forganizations\u002Fkeitark",[],[],[],[],"XOcgN0fXKmyhaszrk9uwudAcxK_94suoRoiWY8_tTzI",{"id":24863,"certifications":24864,"contact":24865,"description":24867,"description_de":24868,"extension":9,"founded_year":13,"headquarters":24869,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":13,"maintained_systems":24870,"meta":24871,"name":24872,"slug":7947,"social_links":24873,"stem":24875,"support_service_details":24876,"support_services":24877,"support_slas":24878,"tags":24879,"type":23873,"__hash__":24881},"organizationsEn\u002Fen\u002Forganizations\u002Fkix.json",[],{"website":24866},"https:\u002F\u002Fwww.kixdesk.com\u002F","KIX Service Software GmbH is the developer of KIX, a leading open-source service management system used for IT service management (ITSM), enterprise service management (ESM), and technical field service. The platform offers comprehensive modules for ticketing, asset management, and service automation, available both on-premises and as a cloud solution.","KIX Service Software GmbH is the developer of KIX, a leading open-source service management system for IT service management (ITSM), enterprise service management (ESM), and technical customer service. The platform offers comprehensive modules for ticketing, asset management, and service automation, and is available both on-premises and as a cloud solution.",{"country":23746},[],{},"KIX Service Software GmbH",{"website":24866,"github":24874},"https:\u002F\u002Fgithub.com\u002Fkix-service-software","en\u002Forganizations\u002Fkix",[],[],[],[2766,23443,4876,411,24216,24880,2746],"ESM","gD5AO6XsuIepxNTBpZBpgefUcEO-DzzbUDXrLhXrq6s",{"id":24883,"certifications":24884,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24885,"meta":24886,"name":24887,"slug":7973,"social_links":13,"stem":24888,"support_service_details":24889,"support_services":24890,"support_slas":24891,"tags":24892,"type":23693,"__hash__":24893},"organizationsEn\u002Fen\u002Forganizations\u002Fkix-gmbh.json",[],[],{},"KIX GmbH","en\u002Forganizations\u002Fkix-gmbh",[],[],[],[],"8Ou72NKaw5uQfrBQNR7y47-Y1O85o_FHRlhTM0S1uno",{"id":24895,"certifications":24896,"contact":24897,"description":24898,"description_de":24899,"extension":9,"founded_year":13,"headquarters":24900,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":13,"maintained_systems":24901,"meta":24902,"name":24872,"slug":24903,"social_links":24904,"stem":24905,"support_service_details":24906,"support_services":24907,"support_slas":24908,"tags":24909,"type":23873,"__hash__":24911},"organizationsEn\u002Fen\u002Forganizations\u002Fkix-service-software.json",[],{"website":24866},"KIX Service Software GmbH is the developer of KIX, a leading open-source service management system for IT and technical service teams. The platform provides ITIL-compliant workflows for ticketing, asset management, and customer support, available as on-premises or cloud solutions.","Die KIX Service Software GmbH entwickelt KIX, ein führendes Open-Source-Servicemanagementsystem für IT- und technische Serviceteams. Die Plattform bietet ITIL-konforme Workflows für Ticketing, Asset-Management und Kundensupport und ist als On-Premise- oder Cloud-Lösung verfügbar.",{"country":23746},[],{},"kix-service-software",{"website":24866,"github":24874},"en\u002Forganizations\u002Fkix-service-software",[],[],[],[2766,2746,23443,4855,411,5640,24910],"Field Service Management","J5v6-Bz_6PG7k_ohZVgLhiYE0dskDxb1nIfKIzOf7cY",{"id":24913,"certifications":24914,"contact":24915,"description":24917,"description_de":24917,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24918,"meta":24919,"name":24920,"slug":24921,"social_links":24922,"stem":24923,"support_service_details":24924,"support_services":24925,"support_slas":24926,"tags":24927,"type":23714,"__hash__":24928},"organizationsEn\u002Fen\u002Forganizations\u002Fkrlwil.json",[],{"website":24916},"https:\u002F\u002Fgithub.com\u002FKrlWil","Open-source developer specializing in monitoring integrations for ITSM platforms. They are the author of the 'check_zammad' Nagios plugin, which enables the monitoring of Zammad ticket queues, and have contributed to the Inuits monitoring plugins collection.",[],{},"KrlWil","krlwil",{"github":24916,"website":24916},"en\u002Forganizations\u002Fkrlwil",[],[],[],[6659,3495,3390,5641,4026,23737],"2TNunvUXcVayN4VzKABbpvf-V811CxEM5ScB-AdOkL4",{"id":24930,"certifications":24931,"contact":24932,"description":24934,"description_de":24935,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24936,"meta":24937,"name":24938,"slug":24938,"social_links":24939,"stem":24941,"support_service_details":24942,"support_services":24943,"support_slas":24944,"tags":24945,"type":23714,"__hash__":24947},"organizationsEn\u002Fen\u002Forganizations\u002Fkrstylxllgr.json",[],{"website":24933},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-typescript-api","Developer of the zammad-typescript-api, a type-safe TypeScript wrapper for the Zammad helpdesk and ITSM platform's REST API. The library provides a clean interface for managing tickets and other resources within the Zammad ecosystem.","Developer of the zammad-typescript-api, a type-safe TypeScript wrapper for the REST API of the Zammad helpdesk and ITSM platform. The library provides a clean interface for managing tickets and other resources within the Zammad ecosystem.",[],{},"krstylxllgr",{"github":24940,"website":24933},"https:\u002F\u002Fgithub.com\u002Fkrstylxllgr","en\u002Forganizations\u002Fkrstylxllgr",[],[],[],[6659,5797,24946,2767,2500,23737,5641],"api-wrapper","QNiFxmBU6Gpii-Lc1fd5nL7td2SGfB1iaz30JsuehFs",{"id":24949,"certifications":24950,"contact":24951,"description":24953,"description_de":24954,"extension":9,"founded_year":13,"headquarters":24955,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":24956,"meta":24957,"name":23603,"slug":24958,"social_links":24959,"stem":24961,"support_service_details":24962,"support_services":24963,"support_slas":24964,"tags":24965,"type":23873,"__hash__":24968},"organizationsEn\u002Fen\u002Forganizations\u002Fkwadronaut.json",[],{"website":24952},"https:\u002F\u002Fkwadronaut.de\u002F","KwadroNaut is a German IT service provider and software developer specializing in the Zammad helpdesk ecosystem. They are the creators and maintainers of the Zammad Package Manager (ZPM), a crucial tool for the community to manage and install third-party plugins. KwadroNaut offers specialized Zammad hosting, consulting, and custom development services.","KwadroNaut ist ein deutscher IT-Dienstleister und Softwareentwickler, der sich auf das Zammad-Helpdesk-Ökosystem spezialisiert hat. Das Unternehmen ist der Entwickler und Betreuer des Zammad Package Managers (ZPM), eines wichtigen Community-Tools zur Verwaltung und Installation von Drittanbieter-Plugins. KwadroNaut bietet spezialisiertes Zammad-Hosting, Beratung und individuelle Entwicklungsdienstleistungen an.",{"country":23803},[],{},"kwadronaut",{"website":24952,"github":24960},"https:\u002F\u002Fgithub.com\u002FKwadroNaut","en\u002Forganizations\u002Fkwadronaut",[],[],[],[23813,24216,23443,3935,24966,24967],"IT Consulting","Hosting","-NNP_bFLb14jTTWO2N6HZNddgasxDBsjysXEKNi7Vrw",{"id":24970,"certifications":24971,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24972,"meta":24973,"name":24054,"slug":7015,"social_links":13,"stem":24974,"support_service_details":24975,"support_services":24976,"support_slas":24977,"tags":24978,"type":23693,"__hash__":24979},"organizationsEn\u002Fen\u002Forganizations\u002Fligerosmart.json",[],[],{},"en\u002Forganizations\u002Fligerosmart",[],[],[],[],"BQIXUOfKqkChbMmaRG85-Lvi1DwdV80A9PXGrWIDUbw",{"id":24981,"certifications":24982,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24983,"meta":24984,"name":11227,"slug":11227,"social_links":13,"stem":24985,"support_service_details":24986,"support_services":24987,"support_slas":24988,"tags":24989,"type":23693,"__hash__":24990},"organizationsEn\u002Fen\u002Forganizations\u002Fligoo.json",[],[],{},"en\u002Forganizations\u002Fligoo",[],[],[],[],"3SOGgEsvLq19fKjYX38v79hKLBt4mkcci_Q-sRRwleg",{"id":24992,"certifications":24993,"contact":24994,"description":24996,"description_de":24997,"extension":9,"founded_year":13,"headquarters":24998,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":24999,"meta":25000,"name":25001,"slug":25002,"social_links":25003,"stem":25004,"support_service_details":25005,"support_services":25006,"support_slas":25007,"tags":25008,"type":23714,"__hash__":25010},"organizationsEn\u002Fen\u002Forganizations\u002Flittlemole.json",[],{"website":24995},"https:\u002F\u002Fgithub.com\u002Flittlemole","Johan Cwiklinski, widely known by his handle \"littlemole,\" is a lead developer at Teclib' and a prominent figure in the GLPI open-source ITSM community. He is the lead maintainer of several critical GLPI extensions, most notably the Formcreator and Fields plugins, which are essential for building service catalogs and custom data structures within the GLPI ecosystem.","Johan Cwiklinski, widely known by his handle \"littlemole\", is a lead developer at Teclib' and a prominent figure in the GLPI open-source ITSM community. He is the lead maintainer of several critical GLPI extensions, most notably the Formcreator and Fields plugins, which are essential for building service catalogs and custom data structures within the GLPI ecosystem.",{"country":23702},[],{},"Johan Cwiklinski (littlemole)","littlemole",{"github":24995,"website":24995},"en\u002Forganizations\u002Flittlemole",[],[],[],[23711,2766,23443,23965,25009,23966,4064],"Fields","u7woOktAjs5L2dkC4WLxceLaJN4xALR49Ar-HrB6LfE",{"id":25012,"certifications":25013,"contact":25014,"description":25016,"description_de":25017,"extension":9,"founded_year":13,"headquarters":25018,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":25020,"meta":25021,"name":25022,"slug":25023,"social_links":25024,"stem":25026,"support_service_details":25027,"support_services":25028,"support_slas":25029,"tags":25030,"type":23714,"__hash__":25031},"organizationsEn\u002Fen\u002Forganizations\u002Flleszczynski.json",[],{"website":25015},"https:\u002F\u002Fmedium.com\u002F@lleszczynski","Leszek Leszczyński is a senior software developer and IT professional with over 25 years of experience, currently serving as a Senior Software Developer at Teclib'. He is a key contributor to the GLPI ecosystem, specializing in the development of the core ITSM platform and various plugins that enhance asset management and service desk workflows.","Leszek Leszczyński is an experienced software developer and IT professional with over 25 years of experience, currently working as a Senior Software Developer at Teclib'. He is a key contributor to the GLPI ecosystem, specializing in the development of the core ITSM platform and various plugins to optimize asset management and service desk workflows.",{"country":25019},"Poland",[],{},"Leszek Leszczyński","lleszczynski",{"github":25025,"website":25015},"https:\u002F\u002Fgithub.com\u002FLeszekLeszczynski","en\u002Forganizations\u002Flleszczynski",[],[],[],[23711,2766,23443,4064,23966,411,4855],"mqUACEG7JS6cVh92EKBuVxMrI_sb-foyqFI7z6FurX4",{"id":25033,"certifications":25034,"contact":25035,"description":25037,"description_de":25037,"extension":9,"founded_year":13,"headquarters":25038,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25039,"meta":25040,"name":25041,"slug":14030,"social_links":25042,"stem":25044,"support_service_details":25045,"support_services":25046,"support_slas":25047,"tags":25048,"type":23714,"__hash__":25049},"organizationsEn\u002Fen\u002Forganizations\u002Flucsaan.json",[],{"website":25036},"https:\u002F\u002Fotobo.io","Lucas Saan is a software developer and core contributor to the OTOBO open-source ITSM platform. He specializes in core system enhancements, Docker integrations, and development tools, playing a key role in the maintenance and evolution of the OTOBO ecosystem at Rother OSS.",{"country":23803},[],{},"Lucas Saan (Lucsaan)",{"github":25043,"website":25036},"https:\u002F\u002Fgithub.com\u002Flucsaan","en\u002Forganizations\u002Flucsaan",[],[],[],[23457,2766,23443,1776,4025,5640],"4HqZdXrrA8QdQ7yFy4tD_ZN2BrUVJKLc8V4YsR6bii4",{"id":25051,"certifications":25052,"contact":25053,"description":25055,"description_de":25056,"extension":9,"founded_year":13,"headquarters":25057,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25058,"meta":25059,"name":25060,"slug":25061,"social_links":25062,"stem":25064,"support_service_details":25065,"support_services":25066,"support_slas":25067,"tags":25068,"type":24218,"__hash__":25072},"organizationsEn\u002Fen\u002Forganizations\u002Fmapasculturais.json",[],{"website":25054},"https:\u002F\u002Fmapasculturais.org\u002F","Mapas Culturais is an open-source cultural management and mapping platform used by public administrations to manage cultural agents, events, and funding programs. It includes a dedicated integration for the Zammad helpdesk, allowing public entities to provide streamlined support channels for cultural agents and citizens directly within the platform.","Mapas Culturais ist eine Open-Source-Plattform für Kulturmanagement und -kartierung, die von öffentlichen Verwaltungen zur Verwaltung von Kulturschaffenden, Veranstaltungen und Förderprogrammen genutzt wird. Sie umfasst eine dedizierte Integration für den Zammad-Helpdesk, die es öffentlichen Einrichtungen ermöglicht, optimierte Support-Kanäle für Kulturschaffende und Bürger direkt in der Plattform bereitzustellen.",{"country":24045},[],{},"Mapas Culturais","mapasculturais",{"website":25054,"github":25063},"https:\u002F\u002Fgithub.com\u002Fmapasculturais\u002Fmapasculturais","en\u002Forganizations\u002Fmapasculturais",[],[],[],[25069,23737,6273,25070,25071],"cultural-management","public-administration","brazil","qEZckGGb3sz0jLgcZHeJ_njuNNy0KFqhR3lFnWKboSQ",{"id":25074,"certifications":25075,"contact":25076,"description":25078,"description_de":25079,"extension":9,"founded_year":13,"headquarters":25080,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25081,"meta":25082,"name":23529,"slug":23529,"social_links":25083,"stem":25084,"support_service_details":25085,"support_services":25086,"support_slas":25087,"tags":25088,"type":23714,"__hash__":25090},"organizationsEn\u002Fen\u002Forganizations\u002Fmaro4inter.json",[],{"website":25077},"https:\u002F\u002Fgithub.com\u002Fmaro4inter","Open-source developer known for creating custom themes and integrations for the OTRS (Open Ticket Request System) ticketing platform, including the Bootstrap-based Nerim theme.","Open-Source-Entwickler, bekannt für die Erstellung von benutzerdefinierten Themes und Integrationen für die OTRS (Open Ticket Request System) Ticketing-Plattform, einschließlich des Bootstrap-basierten Nerim-Themes.",{"country":23723},[],{},{"github":25077,"website":25077},"en\u002Forganizations\u002Fmaro4inter",[],[],[],[23439,5640,25089,23443,23538],"Themes","AYCO6LW19gnXM2Xv4wYTKCvcI8psknIQ1uwDipUqTZk",{"id":25092,"certifications":25093,"contact":25094,"description":25096,"description_de":25096,"extension":9,"founded_year":13,"headquarters":25097,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25099,"meta":25100,"name":25101,"slug":25102,"social_links":25103,"stem":25105,"support_service_details":25106,"support_services":25107,"support_slas":25108,"tags":25109,"type":23873,"__hash__":25114},"organizationsEn\u002Fen\u002Forganizations\u002Fmartini.json",[],{"website":25095},"https:\u002F\u002Fwww.torocloud.com","Toro Cloud is the developer of Martini, a low-code integration platform (iPaaS) designed to simplify application integration, API management, and workflow automation. It enables organizations to connect ITSM solutions like Jira and ServiceNow with other enterprise systems through pre-built connectors and automated processes.",{"country":25098},"Australia",[],{},"Toro Cloud","martini",{"website":25095,"github":25104},"https:\u002F\u002Fgithub.com\u002Ftorocloud","en\u002Forganizations\u002Fmartini",[],[],[],[25110,25111,25112,2685,24696,24539,25113],"iPaaS","API Management","Low-code","ServiceNow","f2p67TwGRPI4Ler_RG7EVM_WQypvJHx7C7zITvGi744",{"id":25116,"certifications":25117,"contact":25118,"description":25120,"description_de":25121,"extension":9,"founded_year":13,"headquarters":25122,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":25123,"meta":25124,"name":25125,"slug":11384,"social_links":25126,"stem":25128,"support_service_details":25129,"support_services":25130,"support_slas":25131,"tags":25132,"type":23873,"__hash__":25133},"organizationsEn\u002Fen\u002Forganizations\u002Fmaxence-de.json",[],{"website":25119},"https:\u002F\u002Fwww.maxence.de\u002F","maxence business consulting gmbh is a German IT service provider specializing in open-source IT Service Management (ITSM) and ticketing systems. They offer consulting, implementation, support, and custom development for platforms such as Znuny, OTOBO, and OTRS, as well as integration with IT documentation tools like i-doit.","maxence business consulting gmbh is a German IT service provider specializing in open-source IT Service Management (ITSM) and ticketing systems. The company offers consulting, implementation, support, and custom development for platforms such as Znuny, OTOBO, and OTRS, as well as the integration of IT documentation solutions like i-doit.",{"country":23803},[],{},"maxence business consulting gmbh",{"website":25119,"github":25127},"https:\u002F\u002Fgithub.com\u002Fmaxence-de","en\u002Forganizations\u002Fmaxence-de",[],[],[],[23427,23457,23439,24195,2766,23443,24197],"KFKQSRecGmQ86XTeyd5ZpVZK5rJ3eYzHxgbAXY7xfvc",{"id":25135,"certifications":25136,"contact":25137,"description":25139,"description_de":25140,"extension":9,"founded_year":13,"headquarters":25141,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25142,"meta":25143,"name":25144,"slug":25145,"social_links":25146,"stem":25148,"support_service_details":25149,"support_services":25150,"support_slas":25151,"tags":25152,"type":23714,"__hash__":25153},"organizationsEn\u002Fen\u002Forganizations\u002Fmeenzen.json",[],{"website":25138},"https:\u002F\u002Fmeenzen.net","Samuel Meenzen is a German software developer known for his contributions to the open-source community. He maintains the Zammad.Client.SystemTextJson library, providing a modern and efficient .NET interface for the Zammad helpdesk API. His work focuses on .NET, C#, and building robust developer tools.","Samuel Meenzen ist ein deutscher Softwareentwickler, der für seine Beiträge zur Open-Source-Community bekannt ist. Er pflegt die Bibliothek Zammad.Client.SystemTextJson, die eine moderne und effiziente .NET-Schnittstelle für die Zammad-Helpdesk-API bietet. Sein Schwerpunkt liegt auf .NET, C# und der Entwicklung robuster Entwickler-Tools.",{"country":23746},[],{},"Samuel Meenzen","meenzen",{"website":25138,"github":25147},"https:\u002F\u002Fgithub.com\u002Fmeenzen","en\u002Forganizations\u002Fmeenzen",[],[],[],[6659,1806,1328,284,23737,2500],"oQup9v11jC0Val_YDgTshHrgQlAe0r508FgY0fTiElQ",{"id":25155,"certifications":25156,"contact":25157,"description":25159,"description_de":25160,"extension":9,"founded_year":13,"headquarters":25161,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":25163,"meta":25164,"name":25165,"slug":6904,"social_links":25166,"stem":25168,"support_service_details":25169,"support_services":25170,"support_slas":25171,"tags":25172,"type":23714,"__hash__":25173},"organizationsEn\u002Fen\u002Forganizations\u002Fmichielb.json",[],{"website":25158},"https:\u002F\u002Ftildeweb.nl\u002F~michiel","Michiel Beijen is a software developer and ITSM consultant based in Leiden, Netherlands. He has a long history with the OTRS ecosystem, having served as General Manager for OTRS B.V. in the Benelux region. He is a specialist in Perl-based solutions and contributes to various open-source service management projects, including OTRS, OTOBO, and Znuny.","Michiel Beijen is a software developer and ITSM consultant based in Leiden, Netherlands. He has extensive experience in the OTRS ecosystem and previously served as General Manager for OTRS B.V. in the Benelux region. 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Er entwickelt und pflegt verschiedene Open-Source-Plugins, darunter Widgets für dynamische Felder, Erweiterungen für das Prozessmanagement und Benachrichtigungsintegrationen für Telegram, Slack und Microsoft Teams.",{"country":25182},"Malaysia",[],{},"Mohd Azfar",{"website":25178,"github":25178},"en\u002Forganizations\u002Fmo-azfar",[],[],[],[23427,23439,2766,23712,24696,25192],"Integrations","J0y6wkutE4Vm2KlLskXu0wIZ53Th3LZoSiWaUUfo5TM",{"id":25195,"certifications":25196,"contact":25197,"description":25199,"description_de":25200,"extension":9,"founded_year":13,"headquarters":25201,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25202,"meta":25203,"name":25204,"slug":25205,"social_links":25206,"stem":25208,"support_service_details":25209,"support_services":25210,"support_slas":25211,"tags":25212,"type":23714,"__hash__":25214},"organizationsEn\u002Fen\u002Forganizations\u002Fmuhammadn.json",[],{"website":25198},"http:\u002F\u002Funrealasia.net","Muhammad Nuzaihan Bin Kamal Luddin is a software engineer and open-source contributor based in Kuala Lumpur, Malaysia. 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Er ist der Entwickler des Laravel Zammad API-Wrappers, eines wichtigen Integrations-Tools, das es Laravel-Anwendungen ermöglicht, nahtlos mit dem Zammad-Helpdesk und der ITSM-Plattform zu interagieren.",{"country":25182},[],{},"Muhammad Nuzaihan Bin Kamal Luddin","muhammadn",{"website":25198,"github":25207},"https:\u002F\u002Fgithub.com\u002Fmuhammadn","en\u002Forganizations\u002Fmuhammadn",[],[],[],[6659,2936,4065,24946,25213,23737],"itsm-integration","tuJy9850oFr2vX4U8urvl30CkCwvugXaXd55PL2Fp3Y",{"id":25216,"certifications":25217,"contact":25218,"description":25220,"description_de":25221,"extension":9,"founded_year":13,"headquarters":25222,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":13,"maintained_systems":25224,"meta":25225,"name":25226,"slug":20587,"social_links":25227,"stem":25229,"support_service_details":25230,"support_services":25231,"support_slas":25232,"tags":25233,"type":24218,"__hash__":25237},"organizationsEn\u002Fen\u002Forganizations\u002Fmultiotp.json",[],{"website":25219},"https:\u002F\u002Fwww.multiotp.net\u002F","multiOTP is an open-source strong authentication solution (2FA) developed by the Swiss company SysCo. 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Als zentrale Sicherheitskomponente im ITSM-Ökosystem, insbesondere für GLPI, ermöglicht sie die Multi-Faktor-Authentifizierung über RADIUS oder spezielle Plugins und unterstützt OATH (TOTP\u002FHOTP), SMS sowie Hardware-Token.",{"country":25223},"CH",[],{},"multiOTP",{"website":25219,"github":25228},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fmultiotp","en\u002Forganizations\u002Fmultiotp",[],[],[],[25234,25235,23711,12305,4785,25236,4064],"2FA","MFA","RADIUS","SY3oY1tZJw-8lCHWrJtSIAoWheq3gZB0mOq0hbNdrYk",{"id":25239,"certifications":25240,"contact":25241,"description":25243,"description_de":25243,"extension":9,"founded_year":13,"headquarters":25244,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":25245,"meta":25246,"name":25247,"slug":12559,"social_links":25248,"stem":25250,"support_service_details":25251,"support_services":25252,"support_slas":25253,"tags":25254,"type":23873,"__hash__":25258},"organizationsEn\u002Fen\u002Forganizations\u002Fnetways.json",[],{"website":25242},"https:\u002F\u002Fwww.netways.de\u002F","NETWAYS GmbH is a leading German open-source specialist with over 25 years of experience in IT infrastructure management. 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Their primary contribution is the znuny-docker project, which facilitates the setup of Znuny using Docker and Nginx.","nyanmark ist ein Open-Source-Entwickler, der sich auf containerisierte Bereitstellungslösungen für die Znuny (ehemals OTRS) Helpdesk- und ITSM-Plattform konzentriert. Sein Hauptbeitrag ist das Projekt znuny-docker, das die Einrichtung von Znuny mittels Docker und Nginx erleichtert.",[],{},"nyanmark",{"github":25359,"website":25352},"https:\u002F\u002Fgithub.com\u002Fnyanmark","en\u002Forganizations\u002Fnyanmark",[],[],[],[23427,23439,1776,2766,23443,25365],"Containerization","X7gOR4asggiWFwkKV8QyODJF9Sq4T-BI1BPldLg9CEA",{"id":25368,"certifications":25369,"contact":25370,"description":25372,"description_de":25373,"extension":9,"founded_year":13,"headquarters":25374,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25375,"meta":25376,"name":25377,"slug":12419,"social_links":25378,"stem":25380,"support_service_details":25381,"support_services":25382,"support_slas":25383,"tags":25384,"type":23714,"__hash__":25386},"organizationsEn\u002Fen\u002Forganizations\u002Fobuchmann.json",[],{"website":25371},"https:\u002F\u002Fpc-web.at","Oliver Buchmann is a software developer and entrepreneur based in Vienna, Austria. He is a significant contributor to the open-source ITSM and ERP ecosystem, particularly known for developing n8n nodes for Zammad and various API clients for Odoo and Bitrix24. His work focuses on creating seamless integrations and automation workflows between helpdesk systems and business applications.","Oliver Buchmann is a software developer and entrepreneur based in Vienna, Austria. He is a significant contributor to the open-source ITSM and ERP ecosystem, particularly known for developing n8n nodes for Zammad and various API clients for Odoo and Bitrix24. His work focuses on creating seamless integrations and workflow automation between helpdesk systems and business applications.",{"country":24404},[],{},"Oliver Buchmann",{"github":25379,"website":25371},"https:\u002F\u002Fgithub.com\u002Fobuchmann","en\u002Forganizations\u002Fobuchmann",[],[],[],[23813,3649,3486,24696,273,25385,4064,5796,2935],"Bitrix24","AmKaP2u2VCyIj3O3BPAGZH1t1E9sl6eULYFqv_emnho",{"id":25388,"certifications":25389,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25390,"meta":25391,"name":3797,"slug":3798,"social_links":13,"stem":25392,"support_service_details":25393,"support_services":25394,"support_slas":25395,"tags":25396,"type":23693,"__hash__":25397},"organizationsEn\u002Fen\u002Forganizations\u002Fopm.json",[],[],{},"en\u002Forganizations\u002Fopm",[],[],[],[],"rFm2fbaaE3mreQKdx9WP2AGlUhoTFbwnKqa36N7HcXw",{"id":25399,"certifications":25400,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25401,"meta":25402,"name":25403,"slug":25404,"social_links":13,"stem":25405,"support_service_details":25406,"support_services":25407,"support_slas":25408,"tags":25409,"type":23693,"__hash__":25410},"organizationsEn\u002Fen\u002Forganizations\u002Fotobo-gmbh.json",[],[],{},"OTobo GmbH","otobo-gmbh","en\u002Forganizations\u002Fotobo-gmbh",[],[],[],[],"oWKeIdaa58e3iqi0ZUrraMsFjDkHvMfcpsb0-F6TOhM",{"id":25412,"certifications":25413,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25414,"meta":25415,"name":25416,"slug":25417,"social_links":13,"stem":25418,"support_service_details":25419,"support_services":25420,"support_slas":25421,"tags":25422,"type":23693,"__hash__":25423},"organizationsEn\u002Fen\u002Forganizations\u002Fotrs-ag.json",[],[],{},"OTRS AG","otrs-ag","en\u002Forganizations\u002Fotrs-ag",[],[],[],[],"zeg8orj4QyPK-c4KpDxSGfcHfSgjj9-3B6AAku5o04g",{"id":25425,"certifications":25426,"contact":25427,"description":25429,"description_de":25429,"extension":9,"founded_year":13,"headquarters":25430,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25431,"meta":25432,"name":17554,"slug":17554,"social_links":25433,"stem":25434,"support_service_details":25435,"support_services":25436,"support_slas":25437,"tags":25438,"type":23714,"__hash__":25440},"organizationsEn\u002Fen\u002Forganizations\u002Fouun.json",[],{"website":25428},"https:\u002F\u002Fgithub.com\u002Fouun","Olivier (ouun) is a prominent open-source developer and a key contributor to the GLPI ecosystem. 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Sie bietet eine umfangreiche Sammlung von Open-Source- und kommerziellen Add-ons sowie professionelle Schulungen und Individualentwicklungen an.",{"country":23746},[],{},"Renée Bäcker","rene-bcker",{"website":25741,"github":21816},"en\u002Forganizations\u002Frene-bcker",[],[],[],[23427,23439,4025,2766,24332,3768,24197,25257],"CZLRNacNIzIe033XhjfbHfb3PPM5LytEVlai6nrWc8o",{"id":25757,"certifications":25758,"contact":25759,"description":25761,"description_de":25762,"extension":9,"founded_year":13,"headquarters":25763,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25764,"meta":25765,"name":25766,"slug":20431,"social_links":25767,"stem":25769,"support_service_details":25770,"support_services":25771,"support_slas":25772,"tags":25773,"type":23714,"__hash__":25774},"organizationsEn\u002Fen\u002Forganizations\u002Fridaamirini.json",[],{"website":25760},"https:\u002F\u002Fridaamirini.de","Rida Amirini is an independent developer based in Cologne, Germany. He is best known in the ITSM community for creating the unofficial Zammad-Jira web extension, which facilitates the creation of Jira issues directly from the Zammad helpdesk interface. His work focuses on enhancing open-source tools and providing useful integrations for support teams.","Rida Amirini ist ein unabhängiger Entwickler aus Köln, Deutschland. In der ITSM-Community ist er vor allem für die Erstellung der inoffiziellen Zammad-Jira-Web-Erweiterung bekannt, die die Erstellung von Jira-Issues direkt aus der Zammad-Helpdesk-Oberfläche ermöglicht. Seine Arbeit konzentriert sich auf die Verbesserung von Open-Source-Tools und die Bereitstellung nützlicher Integrationen für Support-Teams.",{"country":23803},[],{},"Rida Amirini",{"website":25760,"github":25768},"https:\u002F\u002Fgithub.com\u002Fridaamirini","en\u002Forganizations\u002Fridaamirini",[],[],[],[6659,2816,666,2686,23737],"1yKStMMlclnD4bXXrVGj2n0-R4KM21NHLsrPMXSiAjE",{"id":25776,"certifications":25777,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25778,"meta":25779,"name":25780,"slug":25780,"social_links":13,"stem":25781,"support_service_details":25782,"support_services":25783,"support_slas":25784,"tags":25785,"type":23693,"__hash__":25786},"organizationsEn\u002Fen\u002Forganizations\u002Friteshbonthalakoti.json",[],[],{},"riteshbonthalakoti","en\u002Forganizations\u002Friteshbonthalakoti",[],[],[],[],"92gNsKJY_41rZJH_MlGRZvRfcE5uaSe3DepN0CM-Ezs",{"id":25788,"certifications":25789,"contact":25790,"description":25792,"description_de":25793,"extension":9,"founded_year":13,"headquarters":25794,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":25795,"meta":25796,"name":25797,"slug":15448,"social_links":25798,"stem":25800,"support_service_details":25801,"support_services":25802,"support_slas":25803,"tags":25804,"type":23714,"__hash__":25806},"organizationsEn\u002Fen\u002Forganizations\u002Frkaldung.json",[],{"website":25791},"https:\u002F\u002Fwww.znuny.com\u002F","Roy Kaldung is a core developer for the Znuny open-source ticket system and a prominent contributor to the Zammad and OTRS ecosystems. He specializes in backend development, DevOps, and complex ITSM migrations, providing deep technical expertise in Perl and Ruby-based service management platforms.","Roy Kaldung is a core developer for the Znuny open-source ticketing system and a long-time contributor to the OTRS and Zammad ecosystems. He specializes in backend development, DevOps, and complex ITSM migrations, providing deep technical expertise for Perl- and Ruby-based service management platforms.",{"country":23746},[],{},"Roy Kaldung",{"website":25791,"github":25799},"https:\u002F\u002Fgithub.com\u002Frkaldung","en\u002Forganizations\u002Frkaldung",[],[],[],[23427,23439,23813,2766,5640,25805,4025,4696,1737,23443],"Migration","sLeRp4ZqBmmyqVf_uwHHteXz4Ew3zu3QfdlhNxZ3AG4",{"id":25808,"certifications":25809,"contact":25810,"description":25812,"description_de":25813,"extension":9,"founded_year":13,"headquarters":25814,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25816,"meta":25817,"name":25818,"slug":11099,"social_links":25819,"stem":25821,"support_service_details":25822,"support_services":25823,"support_slas":25824,"tags":25825,"type":23714,"__hash__":25826},"organizationsEn\u002Fen\u002Forganizations\u002Frohitbasu.json",[],{"website":25811},"https:\u002F\u002Fmetacpan.org\u002Fauthor\u002FROHITBASU","Rohit Basu is an open-source developer specializing in the OTRS (Open Ticket Request System) ecosystem. He is the creator of several community-focused modules, including OTRS Ticket Auto Assignment and enhanced escalation management tools, which help organizations automate and optimize service desk workflows.","Rohit Basu is an open-source developer specializing in the OTRS ecosystem (Open Ticket Request System). He is the creator of several community modules, including OTRS Ticket Auto Assignment and advanced escalation management tools, which help organizations automate and optimize service desk workflows.",{"country":25815},"IN",[],{},"Rohit Basu",{"website":25811,"github":25820},"https:\u002F\u002Fgithub.com\u002Fbasurohit77","en\u002Forganizations\u002Frohitbasu",[],[],[],[23439,2766,5640,24696,23443,24697],"ZqduvcieAq-JVDoQSrbIavYBmWQNbTYS1TUsMK-YLpI",{"id":25828,"certifications":25829,"contact":25830,"description":25832,"description_de":25832,"extension":9,"founded_year":13,"headquarters":25833,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25834,"meta":25835,"name":25836,"slug":18728,"social_links":25837,"stem":25838,"support_service_details":25839,"support_services":25840,"support_slas":25841,"tags":25842,"type":23714,"__hash__":25844},"organizationsEn\u002Fen\u002Forganizations\u002Frolfschmidt.json",[],{"website":25831},"https:\u002F\u002Fgithub.com\u002Frolfschmidt","Rolf Schmidt is a software developer and a prominent community contributor to the Zammad open-source helpdesk system. He is well-known for creating developer tools, custom packages, and tutorials that facilitate the extension and deployment of Zammad, including specialized API search extensions and Docker-related scripts.",{"country":23803},[],{},"Rolf Schmidt",{"github":25831,"website":25831},"en\u002Forganizations\u002Frolfschmidt",[],[],[],[23813,23443,24216,4696,1776,273,25843],"Plugin Development","aS19qI4cluVYVF2KzHjQU2QMsoEkSZ89vVy92HETOxw",{"id":25846,"certifications":25847,"contact":25848,"description":25850,"description_de":25851,"extension":9,"founded_year":13,"headquarters":25852,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25853,"meta":25854,"name":25855,"slug":21162,"social_links":25856,"stem":25858,"support_service_details":25859,"support_services":25860,"support_slas":25861,"tags":25862,"type":23693,"__hash__":25863},"organizationsEn\u002Fen\u002Forganizations\u002Frosa-luxemburgstiftung-berlin.json",[],{"website":25849},"https:\u002F\u002Fwww.rosalux.de","A German political foundation that contributes to the open-source ITSM ecosystem by developing helper scripts, API clients, and maintenance tools for the Zammad helpdesk system. Their IT department actively shares automation solutions and integrations to support the non-profit and open-source community.","Eine deutsche politische Stiftung, die zum Open-Source-ITSM-Ökosystem beiträgt, indem sie Hilfsskripte, API-Clients und Wartungstools für das Zammad-Helpdesk-System entwickelt. Ihre IT-Abteilung teilt aktiv Automatisierungslösungen und Integrationen, um die Non-Profit- und Open-Source-Gemeinschaft zu unterstützen.",{"country":23803},[],{},"Rosa-Luxemburg-Stiftung",{"website":25849,"github":25857},"https:\u002F\u002Fgithub.com\u002FRosa-Luxemburg-Stiftung-Berlin","en\u002Forganizations\u002Frosa-luxemburgstiftung-berlin",[],[],[],[6659,23737,527,284,4065,4697],"brgK3j5cJNTK9uq1AYi5XpRCVVG8jeL51QKxBoicVRk",{"id":25865,"certifications":25866,"contact":25867,"description":25868,"description_de":25869,"extension":9,"founded_year":13,"headquarters":25870,"information_disclaimer":25871,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":25872,"maintained_systems":25873,"meta":25874,"name":25875,"slug":4667,"social_links":25876,"stem":25878,"support_service_details":25879,"support_services":25894,"support_slas":25895,"tags":25904,"type":23873,"__hash__":25906},"organizationsEn\u002Fen\u002Forganizations\u002Frother-oss.json",[],{"website":25036,"support_email":13,"support_portal":13},"Rother OSS GmbH is the creator and primary maintainer of OTOBO, a flexible open-source ITSM and service management suite forked from OTRS. Based in Germany, the company provides enterprise-grade support, managed hosting, consulting, and professional services. They specialize in migrating OTRS systems to OTOBO and developing custom extensions for the platform.","Die Rother OSS GmbH ist der Initiator und Hauptentwickler von OTOBO, einer flexiblen Open-Source-ITSM- und Service-Management-Suite, die als Fork von OTRS entstand. Das Unternehmen mit Sitz in Bayern bietet Enterprise-Support, Managed Hosting, Beratung und professionelle Dienstleistungen an. Ein Schwerpunkt liegt auf der Migration von OTRS-Systemen zu OTOBO sowie der Entwicklung individueller Erweiterungen für die Plattform.",{"city":13,"country":23803},"Published service, pricing, and SLA information is indicative and may differ by contract or region.","https:\u002F\u002Flogo.clearbit.com\u002Fotobo.io",[6432],{},"Rother OSS GmbH",{"github":25877,"website":25036},"https:\u002F\u002Fgithub.com\u002FRotherOSS","en\u002Forganizations\u002Frother-oss",[25880,25886,25890],{"name":25881,"description":25882,"price_text":24310,"pricing_url":25883,"provenance":25884},"Enterprise OTOBO support","Professional support for OTOBO installations and operations.","https:\u002F\u002Fotobo.io\u002Fen\u002Fservices\u002F",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":25885,"source_url":25883},"OTOBO services page",{"name":25887,"description":25888,"price_text":24310,"pricing_url":25883,"provenance":25889},"Managed OTOBO hosting","Hosted OTOBO options with maintenance and operations support.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":25885,"source_url":25883},{"name":25891,"description":25892,"price_text":24310,"pricing_url":25883,"provenance":25893},"Migration and upgrade services","Migration support for moving from OTRS and other legacy stacks.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":25885,"source_url":25883},[25881,25887,25891],[25896],{"name":24325,"response_time":25897,"resolution_time":25897,"availability":25898,"coverage_hours":25899,"notes":25900,"provenance":25901},"Contract dependent","Defined per support agreement","Business hours and extended options","SLA values should be confirmed in the selected support plan.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":25902,"source_url":25903},"OTOBO website","https:\u002F\u002Fotobo.io\u002Fen\u002F",[2766,23443,5640,23457,25905,4876,1020,2746],"OTRS Fork","OcXO4QKFhkjTKS80X_iCBkVOKt13wt4oKRjuXDInGBY",{"id":25908,"certifications":25909,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25910,"meta":25911,"name":25912,"slug":25912,"social_links":13,"stem":25913,"support_service_details":25914,"support_services":25915,"support_slas":25916,"tags":25917,"type":23693,"__hash__":25918},"organizationsEn\u002Fen\u002Forganizations\u002Fruswan.json",[],[],{},"ruswan","en\u002Forganizations\u002Fruswan",[],[],[],[],"zebJJst4n_5lo7WF7T1xyNrC8JEDme7LenuHXaw5bMI",{"id":25920,"certifications":25921,"contact":25922,"description":25924,"description_de":25924,"extension":9,"founded_year":13,"headquarters":25925,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25926,"meta":25927,"name":25928,"slug":21082,"social_links":25929,"stem":25930,"support_service_details":25931,"support_services":25932,"support_slas":25933,"tags":25934,"type":23714,"__hash__":25935},"organizationsEn\u002Fen\u002Forganizations\u002Fs3bt3r.json",[],{"website":25923},"https:\u002F\u002Fgithub.com\u002FS3bt3r","Sebastian (S3bt3r) is an open-source developer and the creator of the Zammad.Client library. This library provides a comprehensive .NET\u002FC# wrapper for the Zammad REST API, enabling developers to seamlessly integrate .NET applications with the Zammad helpdesk and ticketing system.",{"country":23746},[],{},"Sebastian (S3bt3r)",{"github":25923,"website":25923},"en\u002Forganizations\u002Fs3bt3r",[],[],[],[23813,3513,715,283,23443,2685],"1GLGC54Tz-GpvyRA55I4S7pgla_w12vJCzCQbmE1DJI",{"id":25937,"certifications":25938,"contact":25939,"description":25941,"description_de":25942,"extension":9,"founded_year":13,"headquarters":25943,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":25945,"meta":25946,"name":25947,"slug":11863,"social_links":25948,"stem":25950,"support_service_details":25951,"support_services":25952,"support_slas":25953,"tags":25954,"type":23873,"__hash__":25955},"organizationsEn\u002Fen\u002Forganizations\u002Fs7design.json",[],{"website":25940},"https:\u002F\u002Fs7codedesign.com\u002F","S7 Code & Design is a Serbian software development company specializing in the OTRS framework. They provide custom module development, professional support, and consulting services for open-source ITSM solutions, helping organizations optimize their service management processes.","S7 Code & Design ist ein serbisches Softwareentwicklungsunternehmen, das sich auf das OTRS-Framework spezialisiert hat. Sie bieten kundenspezifische Modulentwicklung, professionellen Support und Beratungsdienstleistungen für Open-Source-ITSM-Lösungen an und unterstützen Unternehmen bei der Optimierung ihrer Service-Management-Prozesse.",{"country":25944},"Serbia",[],{},"S7 Code & Design",{"website":25940,"github":25949},"https:\u002F\u002Fgithub.com\u002Fs7design","en\u002Forganizations\u002Fs7design",[],[],[],[23439,23427,2766,5640,23443,3380],"5vzWK1MgGKCrblsrvG1D6oEgEEG8JKSSHVxw2W9KqZ8",{"id":25957,"certifications":25958,"contact":25959,"description":25961,"description_de":25962,"extension":9,"founded_year":13,"headquarters":25963,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25964,"meta":25965,"name":25966,"slug":15846,"social_links":25967,"stem":25968,"support_service_details":25969,"support_services":25970,"support_slas":25971,"tags":25972,"type":23714,"__hash__":25974},"organizationsEn\u002Fen\u002Forganizations\u002Fsamirfor.json",[],{"website":25960},"https:\u002F\u002Fgithub.com\u002Fsamirfor","Samir C. Costa is an open-source developer and contributor to the ITSM and monitoring ecosystem. He is recognized for creating Zabbix templates and automation scripts that integrate with tools like GLPI and FusionInventory, helping organizations bridge the gap between infrastructure monitoring and asset management.","Samir C. Costa ist ein Open-Source-Entwickler und Mitwirkender im ITSM- und Monitoring-Ökosystem. Er ist bekannt für die Erstellung von Zabbix-Templates und Automatisierungsskripten zur Integration von Tools wie GLPI und FusionInventory, die Unternehmen dabei unterstützen, die Lücke zwischen Infrastrukturüberwachung und Asset-Management zu schließen.",{"country":24045},[],{},"Samir C. Costa",{"website":25960,"github":25960},"en\u002Forganizations\u002Fsamirfor",[],[],[],[6252,23711,25973,24267,2766,24696,23443],"FusionInventory","ZrkqZwb8003-s8zzPI2OLmonDN4mbLdDhUnkIXno99s",{"id":25976,"certifications":25977,"contact":25978,"description":25980,"description_de":25981,"extension":9,"founded_year":13,"headquarters":25982,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":25983,"meta":25984,"name":25985,"slug":25986,"social_links":25987,"stem":25988,"support_service_details":25989,"support_services":25990,"support_slas":25991,"tags":25992,"type":23714,"__hash__":25994},"organizationsEn\u002Fen\u002Forganizations\u002Fsamueldc.json",[],{"website":25979},"https:\u002F\u002Fgithub.com\u002Fsamueldc","Samuel Diniz Casimiro is a Tech Lead and SRE with extensive experience in the ITSM space, particularly with Znuny and OTRS. He is a recognized community contributor who maintains Dockerized deployment solutions and contributes to the core codebase of the Znuny open-source project.","Samuel Diniz Casimiro ist ein Tech Lead und SRE mit umfassender Erfahrung im ITSM-Bereich, insbesondere mit Znuny und OTRS. Er ist ein anerkannter Community-Mitwirkender, der Docker-basierte Deployment-Lösungen pflegt und zum Core-Codebase des Znuny-Open-Source-Projekts beiträgt.",{"country":24055},[],{},"Samuel Diniz Casimiro","samueldc",{"github":25979,"website":25979},"en\u002Forganizations\u002Fsamueldc",[],[],[],[23427,23439,1776,1737,25993,23443],"SRE","ChGTsI-frUqp50JbzarFsUBk5s-KymrmVRarafgvAqI",{"id":25996,"certifications":25997,"contact":25998,"description":26000,"description_de":26001,"extension":9,"founded_year":13,"headquarters":26002,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":26003,"meta":26004,"name":26005,"slug":26006,"social_links":26007,"stem":26009,"support_service_details":26010,"support_services":26011,"support_slas":26012,"tags":26013,"type":23873,"__hash__":26017},"organizationsEn\u002Fen\u002Forganizations\u002Fscience-computing.json",[],{"website":25999},"https:\u002F\u002Fwww.science-computing.de\u002F","A German IT service provider and Atos subsidiary specializing in complex computing environments such as HPC, CAD, and CAE. Within the ITSM ecosystem, they are a recognized provider of professional services, consulting, and custom extensions for the OTRS and Znuny service management platforms.","Ein deutscher IT-Dienstleister und Atos-Tochterunternehmen, das auf komplexe Rechnerumgebungen wie HPC, CAD und CAE spezialisiert ist. Im ITSM-Ökosystem ist das Unternehmen ein anerkannter Anbieter von professionellen Dienstleistungen, Beratung und individuellen Erweiterungen für die Service-Management-Plattformen OTRS und Znuny.",{"country":23803},[],{},"science + computing ag","science-computing",{"website":25999,"github":26008},"https:\u002F\u002Fgithub.com\u002Fscience-computing","en\u002Forganizations\u002Fscience-computing",[],[],[],[23439,23427,2766,26014,26015,26016],"HPC","System Integration","Atos","evU_UN9GIolPai4-AdlthZzXJjtq8V-O1FgYFYhLpV0",{"id":26019,"certifications":26020,"contact":26021,"description":26023,"description_de":26024,"extension":9,"founded_year":13,"headquarters":26025,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26026,"meta":26027,"name":26028,"slug":26029,"social_links":26030,"stem":26032,"support_service_details":26033,"support_services":26034,"support_slas":26035,"tags":26036,"type":23873,"__hash__":26038},"organizationsEn\u002Fen\u002Forganizations\u002Fseven-io.json",[],{"website":26022},"https:\u002F\u002Fwww.seven.io\u002F","seven.io is a German cloud messaging provider that offers a robust SMS gateway and API for automated notifications. The company provides specialized integrations and plugins for various ITSM, helpdesk, and monitoring platforms, including Zammad, Jira, Nagios, and Zabbix, enabling teams to send automated alerts and status updates via SMS and other mobile channels.","seven.io is a German cloud messaging provider that offers a powerful SMS gateway and an API for automated notifications. The company provides specialized integrations and plugins for various ITSM, helpdesk, and monitoring platforms like Zammad, Jira, Nagios, and Zabbix, allowing teams to send automated alerts and status updates via SMS and other mobile channels.",{"country":23803},[],{},"seven.io","seven-io",{"website":26022,"github":26031},"https:\u002F\u002Fgithub.com\u002Fseven-io","en\u002Forganizations\u002Fseven-io",[],[],[],[26037,3602,6659,2816,3273,527,3390],"sms-gateway","BSlv-Vp8obE6hBSQqklVLvtNLB9YY5JY39ZyG6Am7fQ",{"id":26040,"certifications":26041,"contact":26042,"description":26044,"description_de":26044,"extension":9,"founded_year":13,"headquarters":26045,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26046,"meta":26047,"name":26048,"slug":26049,"social_links":26050,"stem":26051,"support_service_details":26052,"support_services":26053,"support_slas":26054,"tags":26055,"type":23714,"__hash__":26056},"organizationsEn\u002Fen\u002Forganizations\u002Fshikin.json",[],{"website":26043},"https:\u002F\u002Fgithub.com\u002Fshikin","Walid Nouh, widely known by his handle 'Shikin', is a veteran core developer and product manager for the GLPI ITSM platform. Since 2006, he has been a central figure in the GLPI community, responsible for developing and maintaining essential plugins such as Fields, Generic Object, and PDF, which are used by thousands of organizations to extend GLPI's core capabilities.",{"country":23723},[],{},"Walid Nouh (Shikin)","shikin",{"github":26043,"website":26043},"en\u002Forganizations\u002Fshikin",[],[],[],[23711,2766,23443,4064,411,23712],"vE8iqInCDqTpnfj3tcy58t44MhWAeFNHbR-usYOeD8s",{"id":26058,"certifications":26059,"contact":26060,"description":26062,"description_de":26063,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26064,"meta":26065,"name":26066,"slug":12464,"social_links":26067,"stem":26069,"support_service_details":26070,"support_services":26071,"support_slas":26072,"tags":26073,"type":23714,"__hash__":26075},"organizationsEn\u002Fen\u002Forganizations\u002Fsirhexalot.json",[],{"website":26061},"https:\u002F\u002Fn8n.io\u002Fcreators\u002Fsirhexalot\u002F","An open-source developer and automation specialist who creates integrations and workflow templates for the Zammad ITSM system, primarily using the n8n platform. As a verified creator on n8n, he provides solutions for syncing Entra ID users, managing Zammad roles, and automating data exports.","Ein Open-Source-Entwickler und Automatisierungsspezialist, der Integrationen und Workflow-Vorlagen für das Zammad ITSM-System erstellt, primär unter Verwendung der n8n-Plattform. Als verifizierter Ersteller auf n8n bietet er Lösungen für die Synchronisierung von Entra ID-Benutzern, die Verwaltung von Zammad-Rollen und den automatisierten Datenexport an.",[],{},"Sirhexalot",{"website":26061,"github":26068},"https:\u002F\u002Fgithub.com\u002FSirhexalot","en\u002Forganizations\u002Fsirhexalot",[],[],[],[23813,3486,24696,24697,23443,2685,26074],"Entra ID","x8LDvKw8wVawKf_c2AdVMNNTub_hVsSg8FaWskDxXNI",{"id":26077,"certifications":26078,"contact":26079,"description":26081,"description_de":26082,"extension":9,"founded_year":13,"headquarters":26083,"information_disclaimer":26084,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":26085,"maintained_systems":26086,"meta":26088,"name":26089,"slug":13881,"social_links":26090,"stem":26092,"support_service_details":26093,"support_services":26107,"support_slas":26108,"tags":26113,"type":23873,"__hash__":26114},"organizationsEn\u002Fen\u002Forganizations\u002Fsoftoft.json",[],{"website":26080,"support_email":13,"sales_email":13},"https:\u002F\u002Fsoftoft.de","Softoft is a technology company specializing in AI-powered automation and custom software solutions for open-source ticket systems. They are the developers of Open Ticket AI (OTAI), an on-premise automation engine that classifies, routes, and processes tickets for systems like OTRS, Znuny, OTOBO, and Zammad.","Softoft ist ein Technologieunternehmen, das sich auf KI-gestützte Automatisierung und maßgeschneiderte Softwarelösungen für Open-Source-Ticketsysteme spezialisiert hat. Sie sind die Entwickler von Open Ticket AI (OTAI), einer On-Premise-Automatisierungs-Engine, die Tickets für Systeme wie OTRS, Znuny, OTOBO und Zammad klassifiziert, weiterleitet und verarbeitet.",{"city":13,"country":23746},"Displayed service, price, and SLA data is informational and may differ in custom offers.","https:\u002F\u002Flogo.clearbit.com\u002Fsoftoft.de",[26087],"otai-desk",{},"Softoft",{"github":26091,"website":26080},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga","en\u002Forganizations\u002Fsoftoft",[26094,26099,26103],{"name":26095,"description":26096,"price_text":24310,"pricing_url":26080,"provenance":26097},"AI workflow consulting for ITSM","Advisory and implementation support for AI-enabled service desk workflows.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26098,"source_url":26080},"Softoft website",{"name":26100,"description":26101,"price_text":24310,"pricing_url":26080,"provenance":26102},"Custom plugin and API integration","Custom development for plugins and external system integrations.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26098,"source_url":26080},{"name":26104,"description":26105,"price_text":24310,"pricing_url":26080,"provenance":26106},"Runtime and automation support","Support for runtime operations and automation rollouts.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26098,"source_url":26080},[26095,26100,26104],[26109],{"name":24325,"response_time":24326,"resolution_time":24326,"availability":26110,"coverage_hours":24328,"notes":26111,"provenance":26112},"As defined per customer agreement","SLA commitments should be confirmed directly with Softoft.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26098,"source_url":26080},[14122,6368,6432,6659,203,527,23737,4339,2836],"UCa_EeYXo-lA5Oq5xQ1o9Fg722N-RoJ7mdRwgn6Cm6Q",{"id":26116,"certifications":26117,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26118,"meta":26119,"name":18858,"slug":18858,"social_links":13,"stem":26120,"support_service_details":26121,"support_services":26122,"support_slas":26123,"tags":26124,"type":23693,"__hash__":26125},"organizationsEn\u002Fen\u002Forganizations\u002Fspm.json",[],[],{},"en\u002Forganizations\u002Fspm",[],[],[],[],"qi8hdB3ukE8Yz3bXAvRaNLwRRnLNwoQ56wbgSQ-msPs",{"id":26127,"certifications":26128,"contact":26129,"description":26131,"description_de":26132,"extension":9,"founded_year":13,"headquarters":26133,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":26134,"meta":26135,"name":26136,"slug":17737,"social_links":26137,"stem":26139,"support_service_details":26140,"support_services":26141,"support_slas":26142,"tags":26143,"type":23714,"__hash__":26144},"organizationsEn\u002Fen\u002Forganizations\u002Fsvenoe.json",[],{"website":26130},"https:\u002F\u002Fotobo.de","Sven Oehme is a core developer at Rother OSS GmbH and a primary maintainer of the OTOBO open-source service management suite. With a strong background in Perl and the OTRS ecosystem, he plays a key role in the technical development and maintenance of OTOBO, focusing on core functionality and ITSM modules.","Sven Oehme ist Core-Entwickler bei der Rother OSS GmbH und einer der Hauptentwickler der Open-Source-Service-Management-Suite OTOBO. Mit seiner langjährigen Erfahrung im OTRS-Ökosystem und in der Perl-Entwicklung trägt er maßgeblich zur technischen Weiterentwicklung von OTOBO bei, insbesondere im Bereich des Systemkerns und der ITSM-Module.",{"country":23803},[],{},"Sven Oehme",{"website":26130,"github":26138},"https:\u002F\u002Fgithub.com\u002Fsvenoe","en\u002Forganizations\u002Fsvenoe",[],[],[],[23457,23439,4025,2766,23443,4876],"CV0xaHXDkBWtbz7DwbJfOraBf7WlXSLxJ6bF4u7-StA",{"id":26146,"certifications":26147,"contact":26148,"description":26151,"description_de":26152,"extension":9,"founded_year":13,"headquarters":26153,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":26156,"meta":26157,"name":26158,"slug":19155,"social_links":26159,"stem":26160,"support_service_details":26161,"support_services":26162,"support_slas":26163,"tags":26164,"type":23873,"__hash__":26168},"organizationsEn\u002Fen\u002Forganizations\u002Fsysfix.json",[],{"website":26149,"support_email":26150},"https:\u002F\u002Fwww.sysfix.co.uk\u002F","Paul.Stanbra@sysfix.co.uk","SysFix IT Support is a UK-based managed IT services provider offering business IT support and OTOBO extensions including Theme Customiser and Backup Tools for OTOBO.","SysFix IT Support ist ein britischer Managed-IT-Dienstleister mit Business-IT-Support und OTOBO-Erweiterungen wie Theme Customiser und Backup Tools for OTOBO.",{"city":26154,"country":26155},"Croydon","United Kingdom",[],{},"SysFix IT Support",{"website":26149},"en\u002Forganizations\u002Fsysfix",[],[],[],[6432,2767,2500,26165,577,26166,26167],"themes","managed-it","uk","CMICl534YiorVj9E_5KB_DoWCknFXAH74EQgg6lsQAc",{"id":26170,"certifications":26171,"contact":26172,"description":26174,"description_de":26175,"extension":9,"founded_year":13,"headquarters":26176,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":26177,"meta":26178,"name":26179,"slug":7196,"social_links":26180,"stem":26182,"support_service_details":26183,"support_services":26184,"support_slas":26185,"tags":26186,"type":23714,"__hash__":26188},"organizationsEn\u002Fen\u002Forganizations\u002Ft3easy.json",[],{"website":26173},"https:\u002F\u002Fwww.t3easy.de\u002F","t3easy is the professional brand of Jan Kiesewetter, a developer and consultant specializing in TYPO3 and Zammad. He provides expert services for Zammad deployment (especially via Docker), API integrations, and maintains various open-source tools for the ITSM and CMS ecosystem. He is an active contributor to the Zammad community, particularly in the area of containerized infrastructure.","t3easy is the professional brand of Jan Kiesewetter, a developer and consultant specializing in TYPO3 and Zammad. He provides expert services for Zammad deployment (especially via Docker), API integrations, and maintains various open-source tools for the ITSM and CMS ecosystem. He is an active contributor to the Zammad community, particularly in the area of containerized infrastructures.",{"country":23746},[],{},"t3easy (Jan Kiesewetter)",{"website":26173,"github":26181},"https:\u002F\u002Fgithub.com\u002Ft3easy","en\u002Forganizations\u002Ft3easy",[],[],[],[23813,26187,1776,1655,24197,2685,23443],"TYPO3","f705C_aBu2L91gu-ZGqk1TbMp9f0QpwRtR8ppot7eX4",{"id":26190,"certifications":26191,"contact":26192,"description":26194,"description_de":26195,"extension":9,"founded_year":13,"headquarters":26196,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26197,"meta":26198,"name":26199,"slug":26200,"social_links":26201,"stem":26202,"support_service_details":26203,"support_services":26204,"support_slas":26205,"tags":26206,"type":23714,"__hash__":26208},"organizationsEn\u002Fen\u002Forganizations\u002Ftbaschak.json",[],{"website":26193},"https:\u002F\u002Fgithub.com\u002Ftbaschak","Thorsten Baschak is an active open-source developer and community contributor within the Zammad ecosystem. He specializes in creating bridges and integrations between Zammad and decentralized communication platforms like Matrix and Mattermost, as well as developing tools for cross-system ticket synchronization and automation.","Thorsten Baschak ist ein aktiver Open-Source-Entwickler und Community-Beitragender im Zammad-Ökosystem. Er ist spezialisiert auf die Erstellung von Bridges und Integrationen zwischen Zammad und dezentralen Kommunikationsplattformen wie Matrix und Mattermost sowie auf die Entwicklung von Tools zur systemübergreifenden Ticket-Synchronisation und Automatisierung.",{"country":23803},[],{},"Thorsten Baschak","tbaschak",{"github":26193,"website":26193},"en\u002Forganizations\u002Ftbaschak",[],[],[],[23813,3222,3232,23443,2685,26207],"Ticket Sync","Q-K4DJ7tZN0VC8mbBi8RYzRIuyJtPRyMmpV_mgD-0lU",{"id":26210,"certifications":26211,"contact":26212,"description":26214,"description_de":26215,"extension":9,"founded_year":13,"headquarters":26216,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26217,"meta":26218,"name":26219,"slug":26220,"social_links":26221,"stem":26222,"support_service_details":26223,"support_services":26224,"support_slas":26225,"tags":26226,"type":23714,"__hash__":26227},"organizationsEn\u002Fen\u002Forganizations\u002Fthorsten-l.json",[],{"website":26213},"https:\u002F\u002Fgithub.com\u002Fthorsten-l","Thorsten Ludewig is a German software developer and IT administrator at Ostfalia University of Applied Sciences. He is a recognized contributor to the Zammad ecosystem, specializing in integration tools and scripts for LDAP synchronization, authentication, and API clients.","Thorsten Ludewig ist ein deutscher Softwareentwickler und IT-Administrator an der Ostfalia Hochschule für angewandte Wissenschaften. Er ist ein bekannter Mitwirkender im Zammad-Ökosystem und spezialisiert auf Integrationswerkzeuge und Skripte für LDAP-Synchronisierung, Authentifizierung und API-Clients.",{"country":23746},[],{},"Thorsten Ludewig","thorsten-l",{"github":26213,"website":26213},"en\u002Forganizations\u002Fthorsten-l",[],[],[],[6659,2955,2686,23737,2797,527],"nVYi-WAbUq55sc4zS6Qv_85Z0oIYHBj4n9tWUtTekl0",{"id":26229,"certifications":26230,"contact":26231,"description":26233,"description_de":26234,"extension":9,"founded_year":13,"headquarters":26235,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26237,"meta":26238,"name":26239,"slug":9318,"social_links":26240,"stem":26242,"support_service_details":26243,"support_services":26244,"support_slas":26245,"tags":26246,"type":23693,"__hash__":26249},"organizationsEn\u002Fen\u002Forganizations\u002Funiversita-di-ferrara.json",[],{"website":26232},"https:\u002F\u002Fwww.unife.it","An Italian public university that has significantly contributed to the GLPI service management ecosystem. It is best known for developing foundational open-source plugins such as 'Generic Object' and 'Fields', which allow for extensive customization of asset management and have since become integral parts of the GLPI platform.","An Italian public university that has significantly contributed to the GLPI service management ecosystem. It is best known for developing foundational open-source plugins such as Generic Object and Fields, which allow for extensive customization of asset management and have since become integral parts of the GLPI platform.",{"country":26236},"IT",[],{},"Università degli Studi di Ferrara",{"website":26232,"github":26241},"https:\u002F\u002Fgithub.com\u002Funife","en\u002Forganizations\u002Funiversita-di-ferrara",[],[],[],[23711,23443,26247,2766,411,26248],"Education","Italy","D6xhwIvT7bNP_Lrx9WfibAskRUacSFkiSTnE508U_AQ",{"id":26251,"certifications":26252,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26253,"meta":26254,"name":26255,"slug":26255,"social_links":13,"stem":26256,"support_service_details":26257,"support_services":26258,"support_slas":26259,"tags":26260,"type":23693,"__hash__":26261},"organizationsEn\u002Fen\u002Forganizations\u002Fvampirefrog.json",[],[],{},"vampirefrog","en\u002Forganizations\u002Fvampirefrog",[],[],[],[],"WYrrlFlU_zjizcZmPkm0g9JyUvLbYoiUId3gge9gzlI",{"id":26263,"certifications":26264,"contact":26265,"description":26267,"description_de":26268,"extension":9,"founded_year":13,"headquarters":26269,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26270,"meta":26271,"name":26272,"slug":26273,"social_links":26274,"stem":26275,"support_service_details":26276,"support_services":26277,"support_slas":26278,"tags":26279,"type":23714,"__hash__":26282},"organizationsEn\u002Fen\u002Forganizations\u002Fvladslugin987.json",[],{"website":26266},"https:\u002F\u002Fgithub.com\u002Fvladslugin987","Vladislav Slugin, also known as vsdev., is an individual developer and IT student based in Germany. He contributes to the ITSM ecosystem by providing UI enhancements, most notably 'The Dark Theme for OTRS' extension for Google Chrome. His technical focus includes cross-platform development with Kotlin, Compose Multiplatform, and Tauri.","Vladislav Slugin, auch bekannt als vsdev., ist ein in Deutschland ansässiger Individualentwickler und IT-Student. Er trägt zum ITSM-Ökosystem durch UI-Verbesserungen bei, insbesondere durch die Chrome-Erweiterung „The Dark Theme for OTRS“. Sein technischer Fokus liegt auf der plattformübergreifenden Entwicklung mit Kotlin, Compose Multiplatform und Tauri.",{"country":23746},[],{},"Vladislav Slugin","vladslugin987",{"github":26266,"website":26266},"en\u002Forganizations\u002Fvladslugin987",[],[],[],[23439,5825,26280,26281,23443],"Chrome Extension","Kotlin","otsViB3PGdIBfmDn2wOmxlvPLuwc_tSzIxoyVssNYds",{"id":26284,"certifications":26285,"contact":26286,"description":26288,"description_de":26288,"extension":9,"founded_year":13,"headquarters":26289,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6401,"logo_url":13,"maintained_systems":26290,"meta":26291,"name":26292,"slug":18844,"social_links":26293,"stem":26295,"support_service_details":26296,"support_services":26297,"support_slas":26298,"tags":26299,"type":23873,"__hash__":26302},"organizationsEn\u002Fen\u002Forganizations\u002Fwearetechnative.json",[],{"website":26287},"https:\u002F\u002Ftechnative.eu","TechNative is a Dutch cloud consultancy and AWS Advanced Tier Services Partner based in Amersfoort. The company specializes in managed cloud services, FinOps, and the development of open-source integrations for ITSM tools like Jira. As a leading FinOps implementation and training partner in the BeNeLux region, TechNative helps organizations optimize their cloud infrastructure and operational costs through expert guidance and custom software solutions.",{"country":25162},[],{},"TechNative",{"website":26287,"github":26294},"https:\u002F\u002Fgithub.com\u002Fwearetechnative","en\u002Forganizations\u002Fwearetechnative",[],[],[],[25732,26300,24539,26301,25256,23443,1737],"FinOps","Cloud Consulting","o-fCd8-rScsoOzBxHF-JdHUfcoTo3T-hM7FLbBzJJAE",{"id":26304,"certifications":26305,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26306,"meta":26307,"name":20664,"slug":20664,"social_links":13,"stem":26308,"support_service_details":26309,"support_services":26310,"support_slas":26311,"tags":26312,"type":23693,"__hash__":26313},"organizationsEn\u002Fen\u002Forganizations\u002Fwebsin-git.json",[],[],{},"en\u002Forganizations\u002Fwebsin-git",[],[],[],[],"j80MjXV3NdBimeGES7h6HYR4Iga8x9_VWaiBoC5sNY4",{"id":26315,"certifications":26316,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26317,"meta":26318,"name":26319,"slug":26319,"social_links":13,"stem":26320,"support_service_details":26321,"support_services":26322,"support_slas":26323,"tags":26324,"type":23693,"__hash__":26325},"organizationsEn\u002Fen\u002Forganizations\u002Fxiedacon.json",[],[],{},"xiedacon","en\u002Forganizations\u002Fxiedacon",[],[],[],[],"vtynmh5Lxuxr-hp_B3fmACmlGo0tkzKTNGIwYExoPT0",{"id":26327,"certifications":26328,"contact":26329,"description":26331,"description_de":26332,"extension":9,"founded_year":13,"headquarters":26333,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26335,"meta":26336,"name":26337,"slug":15019,"social_links":26338,"stem":26340,"support_service_details":26341,"support_services":26342,"support_slas":26343,"tags":26344,"type":23714,"__hash__":26345},"organizationsEn\u002Fen\u002Forganizations\u002Fymyasoedov.json",[],{"website":26330},"https:\u002F\u002Fymyasoedov.github.io","Yuri Myasoedov is a software developer and open-source contributor specializing in the Znuny and OTRS ITSM platforms. He is recognized for developing performance-oriented extensions, particularly those integrating Redis for caching and session management to enhance system scalability and speed.","Yuri Myasoedov ist ein Softwareentwickler und Open-Source-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er ist bekannt für die Entwicklung performanceorientierter Erweiterungen, insbesondere für die Integration von Redis für Caching und Session-Management zur Verbesserung der Systemskalierbarkeit und -geschwindigkeit.",{"country":26334},"RU",[],{},"Yuri Myasoedov",{"website":26330,"github":26339},"https:\u002F\u002Fgithub.com\u002Fymyasoedov","en\u002Forganizations\u002Fymyasoedov",[],[],[],[23427,23439,4496,9099,23443],"TUFgSOZQNrK9kdog5sckkuME1JSVSne25YRqXu8hjoE",{"id":26347,"certifications":26348,"contact":26349,"description":26351,"description_de":26351,"extension":9,"founded_year":13,"headquarters":26352,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26354,"meta":26355,"name":26356,"slug":26357,"social_links":26358,"stem":26359,"support_service_details":26360,"support_services":26361,"support_slas":26362,"tags":26363,"type":23714,"__hash__":26365},"organizationsEn\u002Fen\u002Forganizations\u002Fzakharovandrew.json",[],{"website":26350},"https:\u002F\u002Fgithub.com\u002FZakharovAndrew","Andrey Zakharov is a full-stack developer and open-source contributor who specializes in building integrations and extensions. He is notably the author of a REST API implementation for the OTRS ticketing system and various modules for the Yii2 framework.",{"country":26353},"Ukraine",[],{},"Andrey Zakharov","zakharovandrew",{"website":26350,"github":26350},"en\u002Forganizations\u002Fzakharovandrew",[],[],[],[23439,4597,4025,4064,26364,2766,23443],"Yii2","W_hRtoQjeIBp1psVizumLwb8EAkzTY5UABdQgHwB0bM",{"id":26367,"certifications":26368,"contact":26369,"description":26371,"description_de":26372,"extension":9,"founded_year":13,"headquarters":26373,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":13,"maintained_systems":26374,"meta":26375,"name":26376,"slug":6659,"social_links":26377,"stem":26379,"support_service_details":26380,"support_services":26381,"support_slas":26382,"tags":26383,"type":23873,"__hash__":26385},"organizationsEn\u002Fen\u002Forganizations\u002Fzammad.json",[],{"website":26370},"https:\u002F\u002Fzammad.com","Zammad is a professional open-source helpdesk and ticketing system designed for customer support and IT service management. It features multi-channel communication, including email, telephone, chat, and social media integration, providing a unified interface for support teams to manage inquiries efficiently.","Zammad ist ein professionelles Open-Source-Helpdesk- und Ticketing-System für den Kundensupport und das IT-Service-Management. Es bietet Multi-Channel-Kommunikation über E-Mail, Telefon, Chat und soziale Medien in einer zentralen Benutzeroberfläche, um Support-Teams eine effiziente Bearbeitung von Anfragen zu ermöglichen.",{"country":23746},[],{},"Zammad GmbH",{"website":26370,"github":26378},"https:\u002F\u002Fgithub.com\u002Fzammad","en\u002Forganizations\u002Fzammad",[],[],[],[24216,5640,23443,24446,2766,26384],"Multi-channel Support","oBSQVSA7TGSvVK59_JWkqwJm9LSzvTNpyglHN6bxEVk",{"id":26387,"certifications":26388,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26389,"meta":26390,"name":26376,"slug":9361,"social_links":13,"stem":26391,"support_service_details":26392,"support_services":26393,"support_slas":26394,"tags":26395,"type":23693,"__hash__":26396},"organizationsEn\u002Fen\u002Forganizations\u002Fzammad-gmbh.json",[],[],{},"en\u002Forganizations\u002Fzammad-gmbh",[],[],[],[],"oZkpeikpBkb3u4i1FwancLzZIfTZGLk8BvYj41NTBEc",{"id":26398,"certifications":26399,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26400,"meta":26401,"name":26402,"slug":26403,"social_links":13,"stem":26404,"support_service_details":26405,"support_services":26406,"support_slas":26407,"tags":26408,"type":23693,"__hash__":26409},"organizationsEn\u002Fen\u002Forganizations\u002Fzenlix.json",[],[],{},"ZENLIX","zenlix","en\u002Forganizations\u002Fzenlix",[],[],[],[],"UmlJGMfdZgjoZlIrCinRmtHymDh7dq31w3fvBCyRdgw",{"id":26411,"certifications":26412,"contact":13,"description":13,"description_de":13,"extension":9,"founded_year":13,"headquarters":13,"information_disclaimer":13,"is_plugin_developer":6460,"is_support_provider":6401,"is_vendor":6401,"logo_url":13,"maintained_systems":26413,"meta":26414,"name":6368,"slug":6368,"social_links":13,"stem":26415,"support_service_details":26416,"support_services":26417,"support_slas":26418,"tags":26419,"type":23693,"__hash__":26420},"organizationsEn\u002Fen\u002Forganizations\u002Fznuny.json",[],[],{},"en\u002Forganizations\u002Fznuny",[],[],[],[],"qw2Z3J8lq6mFSI-MOqDQpi3PY_-QT1mmIXwj_E1s_ik",{"id":26422,"certifications":26423,"contact":26424,"description":26425,"description_de":26426,"extension":9,"founded_year":13,"headquarters":26427,"information_disclaimer":26429,"is_plugin_developer":6460,"is_support_provider":6460,"is_vendor":6460,"logo_url":26430,"maintained_systems":26431,"meta":26432,"name":26433,"slug":6404,"social_links":26434,"stem":26436,"support_service_details":26437,"support_services":26452,"support_slas":26453,"tags":26461,"type":23873,"__hash__":26463},"organizationsEn\u002Fen\u002Forganizations\u002Fznuny-gmbh.json",[],{"website":25791,"support_email":13,"support_portal":13},"Znuny GmbH is the primary maintainer and vendor of Znuny, a prominent open-source ticket and enterprise service management system. Founded in 2012 and based in Berlin, the company ensures the continued development of the platform, which originated as a community-driven fork of the OTRS Community Edition. They provide professional services including support subscriptions, consulting, training, custom development, and managed hosting.","Die Znuny GmbH ist der Hauptentwickler und Anbieter von Znuny, einem führenden Open-Source-Ticketsystem für Support und Enterprise Service Management. Das 2012 gegründete Unternehmen mit Sitz in Berlin verantwortet die Weiterentwicklung der Plattform, die als Community-gesteuerter Fork der OTRS Community Edition entstand. Zum Portfolio gehören professionelle Dienstleistungen wie Support-Abonnements, Beratung, Schulungen, Individualentwicklung und Managed Hosting.",{"city":26428,"country":23746},"Frankfurt am Main","Service pricing and SLA values can vary by contract and may change over time. Please verify directly with the organization.","https:\u002F\u002Flogo.clearbit.com\u002Fznuny.com",[6368],{},"Znuny GmbH",{"github":26435,"website":25791},"https:\u002F\u002Fgithub.com\u002Fznuny","en\u002Forganizations\u002Fznuny-gmbh",[26438,26444,26448],{"name":26439,"description":26440,"price_text":24310,"pricing_url":26441,"provenance":26442},"Commercial Znuny support","Operational support and consulting for production Znuny environments.","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fservices\u002F",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26443,"source_url":26441},"Znuny services page",{"name":26445,"description":26446,"price_text":24310,"pricing_url":26441,"provenance":26447},"Managed services and consulting","Managed operations and advisory for enterprise ticketing setups.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26443,"source_url":26441},{"name":26449,"description":26450,"price_text":24310,"pricing_url":26441,"provenance":26451},"Training and implementation support","Enablement and implementation guidance for teams.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26443,"source_url":26441},[26439,26445,26449],[26454],{"name":24325,"response_time":25897,"resolution_time":25897,"availability":26455,"coverage_hours":26456,"notes":26457,"provenance":26458},"As defined in support contract","Business hours or extended options","Exact SLAs are typically agreed per customer contract.",{"created_by_organization":6401,"verified_by_organization":6401,"source_type":24312,"source_label":26459,"source_url":26460},"Znuny website","https:\u002F\u002Fwww.znuny.com\u002Fen\u002F",[2766,5640,23443,25905,4876,24444,26462],"Customer Service","HJSDkNrMsNp_5TSygzSiKzdywzd8APkc4km3WdTKxXQ",[26465,26539,26618,26636,26703,26770,26880],{"id":26466,"architecture":26467,"comparison":26468,"description":26524,"documentation_url":26498,"extension":9,"fork_of":6533,"full_description":26525,"initial_release_year":26526,"is_active":6460,"language":4025,"license":26527,"logo_url":26528,"media":13,"meta":26529,"name":26530,"package_format":6417,"package_manager_url":26531,"repository_url":26520,"reviews":26532,"slug":7947,"stem":26533,"tags":26534,"vendor_id":24903,"website":26537,"__hash__":26538},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fkix.json","Perl backend, TypeScript frontend, Docker (MySQL\u002FMariaDB, Redis)",{"identity":26469,"stack":26473,"versions":26485,"security":26490,"community":26493,"ecosystem":26499,"features":26504,"ops":26515,"sources":26519,"stats_as_of":26523},{"maintainer":24872,"project_status":26470,"origin":26471,"lineage":23424,"initial_public_release":26472},"active","Evolved from OTRS \u002F KIX4OTRS; KIX 18 is a rewritten service-management platform","2006",{"primary_language":4025,"language_breakdown":26474,"frameworks":26475,"web_servers":26478,"operating_systems":26479,"databases":26480,"search":26483,"cache":26484},{},[26476,26477],"KIX 18 backend","TypeScript frontend",[],[24847],[26481,26482],"MySQL","MariaDB",[],[4496],{"latest":26486,"latest_release_date":26487,"supported_branches":26488,"lts_available":13,"release_notes_url":26489},"18.37","2026-04-28",[7950],"https:\u002F\u002Fforum.kixdesk.com\u002Findex.php?topic=13374.0",{"security_policy_url":13,"advisories_url":13,"security_contact":13,"signed_releases":13,"sbom_available":13,"recent_updates":26491},[26492],"KIX 18.37 (build 5130) published as a stabilization release on 2026-04-28",{"repository_stars":26494,"repository_forks":4868,"issue_tracker_url":26495,"open_issues":6403,"governance":26496,"commercial_backer":24872,"forum_url":10747,"forum_activity":26497,"documentation_url":26498,"contribution_url":24874},24,"https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-on-premise\u002Fissues","Vendor-led open-source development","Active project forum for releases, operations, and bug reports","https:\u002F\u002Fdocs.kixdesk.com",{"package_format":13,"package_repository_url":13,"migration_paths":26500,"integration_interfaces":26503},[26501,26502],"Earlier KIX releases","OTRS-derived installations",[4597],{"built_in":26505,"available_via_addon":26509,"unsupported":26512,"unknown":26513},[5640,26506,2141,26507,26508],"CMDB \u002F Assets","Reports","Organizations and contacts",[26510,26511],"Service contracts (KIX Pro)","News (KIX Pro)",[],[26514],"Native Kubernetes operator",{"deployment_methods":26516,"container_support":6460,"kubernetes_support":13,"monitoring":26518,"backup_documentation_url":13},[26517],"Docker on-premise",[],[26520,26521,26522,26498,10747],"https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-on-premise","https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-backend","https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-frontend","2026-08-26","ITSM and service management platform derived from OTRS, developed by KIX Service Software GmbH, focused on asset management and CMDB.","KIX (formerly KIX4OTRS) is a service management platform that evolved from OTRS. Developed by KIX Service Software GmbH, it focuses on IT asset management, CMDB integration, and professional ITSM workflows. The current public line is KIX 18, with a Perl backend and TypeScript frontend, distributed as an on-premise Docker setup.",2006,"GNU AGPL v3.0","https:\u002F\u002Flogo.clearbit.com\u002Fkixdesk.com",{},"KIX","https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fsoftware",[],"en\u002Fticketsystems\u002Fkix",[2766,1020,26535,4025,26536],"Asset-Management","OTRS-Fork","https:\u002F\u002Fwww.kixdesk.com","AhqisIYV89GwjHIP7IosjTSG0H3sxOB4A2F-n54h1uk",{"id":26540,"architecture":26541,"comparison":26542,"description":26606,"documentation_url":26580,"extension":9,"fork_of":6533,"full_description":26607,"initial_release_year":26608,"is_active":6460,"language":4025,"license":26527,"logo_url":13,"media":13,"meta":26609,"name":26610,"package_format":6417,"package_manager_url":13,"repository_url":26604,"reviews":26611,"slug":26612,"stem":26613,"tags":26614,"vendor_id":13,"website":26580,"__hash__":26617},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fofork.json","Linux, Apache\u002Fmod_perl, Perl, MySQL\u002FMariaDB\u002FPostgreSQL\u002FOracle",{"identity":26543,"stack":26548,"versions":26564,"security":26570,"community":26573,"ecosystem":26582,"features":26587,"ops":26598,"sources":26603,"stats_as_of":26605},{"maintainer":26544,"project_status":26470,"origin":26545,"lineage":26546,"initial_public_release":26547},"O-Fork project","Open-source continuation in the OTRS family","OTRS Community Edition; project history may date to 2018","2025-10-05",{"primary_language":4025,"language_breakdown":26549,"frameworks":26553,"web_servers":26555,"operating_systems":26557,"databases":26558,"search":26562,"cache":26563},{"Perl":26550,"JavaScript":26551,"CSS":26552},93.5,3.8,2.1,[26554],"OFORK framework",[26556],"Apache with mod_perl",[24847],[26559,26482,26560,26561],"MySQL (\u003C 8.0)","PostgreSQL >= 9.2","Oracle >= 10g",[],[],{"latest":26565,"latest_release_date":26566,"supported_branches":26567,"lts_available":13,"release_notes_url":26569},"12.0.3","2026-06-26",[26568],"12.0","https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Freleases\u002Ftag\u002Fv12.0.3",{"security_policy_url":13,"advisories_url":26571,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":13,"recent_updates":26572},"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fsecurity\u002Fadvisories",[],{"repository_stars":2698,"repository_forks":6165,"issue_tracker_url":26574,"open_issues":6403,"issues_opened_90d":6403,"issues_closed_90d":6403,"issue_window_start":26575,"governance":26576,"commercial_backer":13,"forum_url":26577,"forum_activity":26578,"forum_latest_activity":26579,"documentation_url":26580,"contribution_url":26581},"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fissues","2026-05-01","Project-maintainer-led open-source development","https:\u002F\u002Fforum.o-fork.de\u002F","New forum with initial support topics and low activity","2026-05-14","https:\u002F\u002Fo-fork.de\u002F","https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fblob\u002Fmain\u002FCONTRIBUTING.md",{"package_format":6417,"package_repository_url":13,"migration_paths":26583,"integration_interfaces":26585},[26584],"OTRS-family systems",[1905,26586],"Web services",{"built_in":26588,"available_via_addon":26591,"unsupported":26593,"unknown":26594},[5640,26589,26590],"Agent and customer interfaces","Package management",[26592],".opm packages",[],[26595,26596,26597,26514],"Elasticsearch integration","Redis integration","Native container support",{"deployment_methods":26599,"container_support":13,"kubernetes_support":13,"monitoring":26602,"backup_documentation_url":13},[26600,26601],"Linux installation","Source installation",[],[26604,26569,26580,26577],"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork","2026-07-30","Actively maintained Perl-based open-source ticket system in the OTRS family, distributed with .opm extension packages.","O-Fork (also styled OFORK) is an AGPL-3.0 open-source ticket and service-management system in the OTRS lineage. Its public repository dates from October 2025, while the project describes a history reaching back to 2018.",2025,{},"O-Fork",[],"ofork","en\u002Fticketsystems\u002Fofork",[2766,24216,4025,26536,26615,26616],"Open-Source","AGPL","Icy_QPaaXUEIrDKRgfe8E_Q20an_hf2GQ9ooLnSBGzs",{"id":26619,"architecture":26620,"comparison":13,"description":26621,"documentation_url":26622,"extension":9,"fork_of":13,"full_description":26623,"initial_release_year":26608,"is_active":6460,"language":23833,"license":26624,"logo_url":26625,"media":13,"meta":26626,"name":26627,"package_format":7284,"package_manager_url":26628,"repository_url":12860,"reviews":26629,"slug":26087,"stem":26630,"tags":26631,"vendor_id":13881,"website":26634,"__hash__":26635},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotai-desk.json","Python, Docker, On-Premise LLMs, RAG, REST API connectors","AI-first, open-source helpdesk built on the Open Ticket AI stack — on-premise, GDPR-ready, with local LLMs, RAG deflection, and connectors to Zammad, Znuny, OTOBO, and Jira.","https:\u002F\u002Fopenticketai.com\u002Fen\u002Fdocs\u002F","OTAI Desk is a modern, AI-first helpdesk from Open Ticket AI (Softoft). Deployed entirely on your infrastructure, it uses local LLMs and retrieval-augmented generation (RAG) to deflect L1 tickets, classify requests, and automate routine actions — without sending data to external clouds. It can operate as a standalone ticketing system or as an intelligent front layer in front of existing backends such as Zammad, Znuny, OTOBO, Jira Service Management, or Matrix42. Built on the LGPL-licensed Open Ticket AI runtime with full audit trails for compliance-sensitive environments.","LGPL-2.1 (Open Ticket AI Runtime)","https:\u002F\u002Flogo.clearbit.com\u002Fopenticketai.com",{},"OTAI Desk","https:\u002F\u002Fpypi.org\u002Fproject\u002Fopen-ticket-ai\u002F",[],"en\u002Fticketsystems\u002Fotai-desk",[24216,26632,26615,23833,3728,4446,1835,26633],"AI-First","Modern-UI","https:\u002F\u002Fdesk.openticketai.com","DdHeIUR76m1IPEjzP2dKS4bGqs-DAKWhuUVLNkGhzTg",{"id":26637,"architecture":26638,"comparison":26639,"description":26694,"documentation_url":26695,"extension":9,"fork_of":6533,"full_description":26696,"initial_release_year":26697,"is_active":6460,"language":4025,"license":14255,"logo_url":25872,"media":13,"meta":26698,"name":23457,"package_format":6417,"package_manager_url":26670,"repository_url":14434,"reviews":26699,"slug":6432,"stem":26700,"tags":26701,"vendor_id":4667,"website":25036,"__hash__":26702},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotobo.json","LAMP \u002F Docker (MariaDB, Elasticsearch, Redis, Nginx, Gazelle)",{"identity":26640,"stack":26643,"versions":26656,"security":26660,"community":26665,"ecosystem":26669,"features":26674,"ops":26685,"sources":26692,"stats_as_of":26605},{"maintainer":25875,"project_status":26470,"origin":26641,"lineage":23424,"initial_public_release":26642},"Fork of OTRS Community Edition","2020",{"primary_language":4025,"language_breakdown":26644,"frameworks":26645,"web_servers":26647,"operating_systems":26650,"databases":26651,"search":26653,"cache":26654},{},[26646],"OTOBO framework",[26648,26556,26649],"Nginx","Gazelle",[24847],[26481,26482,26652],"PostgreSQL",[1895],[4496,26655],"File system",{"latest":6931,"latest_release_date":26657,"supported_branches":26658,"lts_available":13,"release_notes_url":26659},"2026-06-24",[6931,6886,6885],"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fblob\u002Frel-11_1\u002FCHANGES.md",{"security_policy_url":26661,"advisories_url":26662,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":26663,"recent_updates":26664},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fadvisories","Security reports and advisories are handled through the public GitHub security area.",[],{"repository_stars":4213,"repository_forks":26666,"issue_tracker_url":14397,"open_issues":5136,"issues_opened_90d":5136,"issues_closed_90d":835,"issue_window_start":26575,"governance":26496,"commercial_backer":25875,"forum_url":26667,"forum_activity":26668,"forum_latest_activity":26605,"documentation_url":19210,"contribution_url":14434},89,"https:\u002F\u002Fotobo.io\u002Fforums\u002F","Active; visible posts on the same day, especially in the German-language forum",{"package_format":6417,"package_repository_url":26670,"migration_paths":26671,"integration_interfaces":26673},"https:\u002F\u002Fftp.otobo.org\u002Fpub\u002Fotobo\u002Fpackages\u002F",[23424,26672],"Earlier OTOBO releases",[2341,4587,5045,1905],{"built_in":26675,"available_via_addon":26681,"unsupported":26683,"unknown":26684},[5640,26676,2341,26677,26678,26679,26680],"Process management","Elasticsearch search","OAuth","OpenID Connect","AI assistance (beta)",[26682],"Additional ITSM and integration packages",[],[26514],{"deployment_methods":26686,"container_support":6460,"kubernetes_support":13,"monitoring":26688,"backup_documentation_url":26691},[26687,26600,26601],"Docker Compose",[26689,26690],"Container health checks","Daemon status checks","https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.0\u002Fen\u002Fcontent\u002Fadministration\u002Fbackup-restore.html",[14434,26693,26659,26670,26667],"https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.1\u002Fen\u002Fcontent\u002Findex.html","Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.","https:\u002F\u002Fdoc.otobo.org","OTOBO is a community-driven open-source helpdesk and ITSM system, forked from OTRS Community Edition by Rother OSS GmbH. It features native Docker support, Elasticsearch-powered full-text search, Redis caching, and a growing ecosystem of add-on packages.",2020,{},[],"en\u002Fticketsystems\u002Fotobo",[2766,24216,4025,26536,26615,1776],"7VfBh3NsWNxiEL4k6u1eDiaNGTGZIRdS1Ik3y4Iv96U",{"id":26704,"architecture":26705,"comparison":26706,"description":26759,"documentation_url":26738,"extension":9,"fork_of":13,"full_description":26760,"initial_release_year":26761,"is_active":6460,"language":4025,"license":14255,"logo_url":26762,"media":13,"meta":26763,"name":23424,"package_format":6417,"package_manager_url":13,"repository_url":26757,"reviews":26764,"slug":6533,"stem":26765,"tags":26766,"vendor_id":13,"website":26768,"__hash__":26769},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotrs-ce.json","LAMP",{"identity":26707,"stack":26711,"versions":26722,"security":26727,"community":26732,"ecosystem":26740,"features":26744,"ops":26752,"sources":26756,"stats_as_of":26605},{"maintainer":26708,"project_status":3103,"origin":26709,"lineage":23424,"initial_public_release":26710},"Centuran Consulting","Continuation of the discontinued original OTRS Community Edition","2001",{"primary_language":4025,"language_breakdown":26712,"frameworks":26713,"web_servers":26715,"operating_systems":26716,"databases":26717,"search":26719,"cache":26721},{},[26714],"OTRS framework",[26556],[24847],[26481,26482,26652,26718],"Oracle",[26720],"Database full-text search",[26655],{"latest":26723,"latest_release_date":26724,"supported_branches":26725,"lts_available":13,"release_notes_url":26726},"6.0.41","2024-12-09",[6525],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Freleases",{"security_policy_url":26728,"advisories_url":26729,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":26730,"recent_updates":26731},"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fadvisories","Centuran maintains its continuation independently; it must not be confused with the discontinued vendor CE or commercial OTRS.",[],{"repository_stars":26733,"repository_forks":26734,"issue_tracker_url":26735,"open_issues":14568,"issues_opened_90d":6165,"issues_closed_90d":6403,"issue_window_start":26575,"governance":26736,"commercial_backer":26708,"forum_url":13,"forum_activity":26737,"forum_latest_activity":13,"documentation_url":26738,"contribution_url":26739},61,13,"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fissues","Centuran-maintained community continuation","No dedicated official project forum found; discussions take place via GitHub Issues","https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002F","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fblob\u002Fmaster\u002FCONTRIBUTING.md",{"package_format":6417,"package_repository_url":13,"migration_paths":26741,"integration_interfaces":26743},[26742],"Original OTRS Community Edition",[2341,4587,5045,1905],{"built_in":26745,"available_via_addon":26747,"unsupported":26749,"unknown":26750},[5640,26676,2341,26746],"Service management",[26748],"Legacy OTRS Community Edition packages, subject to compatibility",[],[26751,26597,26514],"Current package compatibility coverage",{"deployment_methods":26753,"container_support":13,"kubernetes_support":13,"monitoring":26754,"backup_documentation_url":26755},[26600,26601],[26690],"https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002Fmanual\u002Fadmin\u002F6.0\u002Fen\u002Fhtml\u002Fbackup-and-restore.html",[26757,26758,26738],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition","https:\u002F\u002Fotrscommunityedition.com\u002F","Centuran-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.","OTRS Community Edition is a Centuran-maintained continuation of the open-source OTRS Community Edition codebase that its original vendor discontinued in 2021. It preserves the Perl-based community platform and is distinct from the current commercial OTRS offering.",2001,"https:\u002F\u002Flogo.clearbit.com\u002Fotrs.com",{},[],"en\u002Fticketsystems\u002Fotrs-ce",[2766,24216,4025,26767,26615],"Community-Maintained","https:\u002F\u002Fotrscommunityedition.com","_Oz532t-xzy66asNK_RRC7PeepPzSPXWjLKbZmo-ZJY",{"id":26771,"architecture":26772,"comparison":26773,"description":26836,"documentation_url":26806,"extension":9,"fork_of":13,"full_description":26837,"initial_release_year":26838,"is_active":6460,"language":4696,"license":26527,"logo_url":26839,"media":26840,"meta":26861,"name":23813,"package_format":10121,"package_manager_url":13,"repository_url":20151,"reviews":26862,"slug":6659,"stem":26875,"tags":26876,"vendor_id":26878,"website":26370,"__hash__":26879},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fzammad.json","Ruby on Rails, PostgreSQL, Elasticsearch, Redis, Vue.js",{"identity":26774,"stack":26777,"versions":26789,"security":26793,"community":26800,"ecosystem":26808,"features":26813,"ops":26825,"sources":26831,"stats_as_of":26605},{"maintainer":26376,"project_status":26470,"origin":26775,"lineage":13,"initial_public_release":26776},"Independent open-source helpdesk project","2016",{"primary_language":4696,"language_breakdown":26778,"frameworks":26779,"web_servers":26781,"operating_systems":26782,"databases":26783,"search":26784,"cache":26786},{},[24826,26780],"Vue.js",[26648],[24847],[26652],[26785],"Elasticsearch (optional, strongly recommended)",[26787,26788],"Redis 6+ for realtime communication","Memcached for container or clustered deployments",{"latest":8253,"latest_release_date":26790,"supported_branches":26791,"lts_available":13,"release_notes_url":26792},"2026-06-25",[6881,6531],"https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases\u002F7-0",{"security_policy_url":26794,"advisories_url":26795,"security_contact":26796,"signed_releases":13,"sbom_available":13,"update_policy":26797,"recent_updates":26798},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fadvisories","security@zammad.com","Publishes numbered Zammad security advisories and coordinated security releases.",[26799],"Security releases 7.1.1 and 7.0.3 published on 2026-06-25",{"repository_stars":26801,"repository_forks":26802,"issue_tracker_url":26803,"open_issues":2867,"issues_opened_90d":5947,"issues_closed_90d":304,"issue_window_start":26575,"governance":26496,"commercial_backer":26376,"forum_url":26804,"forum_activity":26805,"forum_latest_activity":26605,"documentation_url":26806,"contribution_url":26807},5800,1000,"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fissues","https:\u002F\u002Fcommunity.zammad.org","Very active; new posts and replies within a few hours","https:\u002F\u002Fdocs.zammad.org","https:\u002F\u002Fzammad.org\u002Fparticipate",{"package_format":10121,"package_repository_url":13,"migration_paths":26809,"integration_interfaces":26812},[23439,26810,26811],"Zendesk","Freshdesk",[4597,6114,1905,1356],{"built_in":26814,"available_via_addon":26821,"unsupported":26822,"unknown":26823},[5640,26815,4597,26816,6114,26817,26818,26819,26679,26820],"Knowledge base","GraphQL","Full-text search","Time accounting","SAML SSO","AI ticket summaries",[],[],[26824,26514],"CMDB depth",{"deployment_methods":26826,"container_support":6460,"kubernetes_support":13,"monitoring":26828,"backup_documentation_url":26830},[26827,26687,26601],"Linux packages",[26829],"Health-check API","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002Fappendix\u002Fbackup-and-restore.html",[20151,26832,26833,26834,20346,26835],"https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002F","https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases","https:\u002F\u002Fzammad.com\u002Fen\u002Fadvisories","https:\u002F\u002Fcommunity.zammad.org\u002Flatest","Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.","Zammad is a web-based, open-source helpdesk and customer support system built in Ruby on Rails. It supports email, chat, telephone, Twitter, and Facebook as communication channels. Zammad stands out with its modern UI, powerful search via Elasticsearch, and extensibility through custom packages.",2017,"https:\u002F\u002Flogo.clearbit.com\u002Fzammad.com",{"screenshots":26841},[26842,26847,26852,26857],{"url":26843,"alt_text":26844,"scene":26845,"is_primary":6460,"caption":26846},"\u002Fscreenshots\u002Fzammad\u002Fagent-ticket.png","Zammad agent interface with open ticket detail view","agent_ticket","Ticket detail view in the agent UI: navigation on the left, interaction in the center, context sidebar on the right. Source: Zammad User Documentation.",{"url":26848,"alt_text":26849,"scene":26850,"caption":26851},"\u002Fscreenshots\u002Fzammad\u002Fcustomer-portal.png","Zammad knowledge base in the published preview, similar to the customer portal","customer_portal","Published knowledge base as a customer-facing interface. Source: Zammad User Documentation.",{"url":26853,"alt_text":26854,"scene":26855,"caption":26856},"\u002Fscreenshots\u002Fzammad\u002Fadmin-settings.png","Zammad administration settings for the ticket composer","admin_settings","Composer settings in administration. Source: Zammad Admin Documentation.",{"url":26858,"alt_text":26859,"scene":4766,"caption":26860},"\u002Fscreenshots\u002Fzammad\u002Fsearch.png","Zammad search with result preview in the navigation bar","Full-text search across tickets, people, and organizations. Source: Zammad User Documentation.",{},[26863,26871],{"quote":26864,"role":26865,"context":26866,"source_label":26867,"source_url":26868,"date":26869,"systems":26870},"Zammad is a remarkable exception here. A fresh, well-thought-out design, continuous development, and Zammad even comes from Berlin.","Ticket System Administrator","STÜBER SYSTEMS, migration from an OTRS-based installation","STÜBER SYSTEMS Blog","https:\u002F\u002Fblog.stueber.de\u002Fposts\u002Fsetup-zammad\u002F","2025-10-01",[6659],{"quote":26872,"role":26865,"context":26873,"source_label":26867,"source_url":26868,"date":26869,"systems":26874},"Of course, not everything is perfect and we could not adopt all of our workflows established in our old OTRS system on a 1:1 basis. We were forced to rethink everything from scratch, and I think it was worth it.","STÜBER SYSTEMS, productive operation since October 2025",[6659,6368],"en\u002Fticketsystems\u002Fzammad",[24216,4696,26615,26633,26877],"REST-API","zammad-foundation","F1qhdN6n5AGHpn8eRLCWv29DQLwNdqhw9SdQnS3iPCk",{"id":26881,"architecture":26882,"comparison":26883,"description":26934,"documentation_url":26935,"extension":9,"fork_of":6533,"full_description":26936,"initial_release_year":26937,"is_active":6460,"language":4025,"license":26527,"logo_url":26430,"media":26938,"meta":26956,"name":23427,"package_format":6417,"package_manager_url":26916,"repository_url":26932,"reviews":26957,"slug":6368,"stem":26965,"tags":26966,"vendor_id":6404,"website":26967,"__hash__":26968},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fznuny.json","LAMP (Linux, Apache, MySQL\u002FMariaDB\u002FPostgreSQL, Perl)",{"identity":26884,"stack":26887,"versions":26896,"security":26902,"community":26907,"ecosystem":26915,"features":26920,"ops":26926,"sources":26931,"stats_as_of":26605},{"maintainer":26433,"project_status":26470,"origin":26885,"lineage":23424,"initial_public_release":26886},"Continuation of OTRS Community Edition","2021",{"primary_language":4025,"language_breakdown":26888,"frameworks":26889,"web_servers":26891,"operating_systems":26892,"databases":26893,"search":26894,"cache":26895},{},[26890],"Znuny framework",[26556],[24847],[26481,26482,26652,26718],[26720],[26655,4496],{"latest":26897,"latest_release_date":26898,"supported_branches":26899,"lts_available":6460,"release_notes_url":26901},"7.3.5","2026-07-22",[8811,26900],"6.5 LTS","https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002Freleases\u002F",{"security_policy_url":26903,"advisories_url":26903,"security_contact":13,"signed_releases":13,"sbom_available":13,"update_policy":26904,"recent_updates":26905},"https:\u002F\u002Fwww.znuny.org\u002Fen\u002Fadvisories\u002Fsecurity-advisories","Security advisories are published by the project and fixes are delivered in maintained release lines.",[26906],"7.3.5 published on 2026-07-22 with security-related dependency updates",{"repository_stars":894,"repository_forks":6154,"issue_tracker_url":26908,"open_issues":26909,"issues_opened_90d":26910,"issues_closed_90d":15163,"issue_window_start":26575,"governance":26496,"commercial_backer":26433,"forum_url":16633,"forum_activity":26911,"forum_latest_activity":26912,"documentation_url":26913,"contribution_url":26914},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fissues",62,32,"Very active; visible daily help and discussion posts","2026-07-29","https:\u002F\u002Fdoc.znuny.org\u002F","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fblob\u002Fdev\u002FCONTRIBUTING.md",{"package_format":6417,"package_repository_url":26916,"migration_paths":26917,"integration_interfaces":26919},"https:\u002F\u002Faddons.znuny.com",[23424,26918],"Earlier Znuny releases",[2341,4587,5045,1905],{"built_in":26921,"available_via_addon":26923,"unsupported":26924,"unknown":26925},[5640,26676,2341,26922,26818],"Service catalog",[26682],[],[26514],{"deployment_methods":26927,"container_support":6460,"kubernetes_support":13,"monitoring":26928,"backup_documentation_url":26930},[26827,26601,1776],[26929],"System configuration and daemon status checks","https:\u002F\u002Fdoc.znuny.org\u002Fznuny_lts\u002Fadmin\u002Fbackup_restore\u002Findex.html",[26932,26933,26901,26903,26916,16633],"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny","https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002F","Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.","https:\u002F\u002Fdoc.znuny.org","Znuny is the community-driven continuation of the OTRS Community Edition, maintained by Znuny GmbH. It provides a full-featured IT Service Management platform supporting ITIL processes, a powerful Generic Interface for integrations, and an extensive package ecosystem.",2021,{"screenshots":26939},[26940,26944,26948,26952],{"url":26941,"alt_text":26942,"scene":26845,"is_primary":6460,"caption":26943},"\u002Fscreenshots\u002Fznuny\u002Fticket-details.png","Znuny agent interface with ticket detail view and information bar","Ticket details (AgentTicketZoom) with article list and sidebar. Source: Znuny Agent Quickstart.",{"url":26945,"alt_text":26946,"scene":26850,"caption":26947},"\u002Fscreenshots\u002Fznuny\u002Fcustomer-portal.png","Znuny customer portal showing the My Tickets overview","Customer portal: Ticket list with status filters. Taken from the public Znuny 7 preview.",{"url":26949,"alt_text":26950,"scene":4766,"caption":26951},"\u002Fscreenshots\u002Fznuny\u002Fagent-toolbar.png","Znuny agent toolbar with overviews, actions, and search","Agent toolbar including quick search. Source: Znuny Agent Quickstart.",{"url":26953,"alt_text":26954,"scene":6450,"caption":26955},"\u002Fscreenshots\u002Fznuny\u002Fticket-action-menu.png","Znuny ticket action menu in the agent interface","Ticket action menu below the ticket title. Source: Znuny Agent Quickstart.",{},[26958],{"quote":26959,"role":26960,"context":26961,"source_label":26962,"source_url":26963,"systems":26964},"After logging in with our existing credentials, we recognized the familiar dashboard user interface. Only the large Znuny logo (top right) shows a visual difference compared to the old OTRS CE installation. And most importantly: All our tickets (open and closed) exist, reports are still working and new ticket creation through e-mail works.","System administrator","Infiniroot, Migration from OTRS Community Edition to Znuny LTS","Infiniroot Blog","https:\u002F\u002Fwww.infiniroot.com\u002Fblog\u002F1272\u002Fhow-we-migrated-from-otrs-community-edition-to-znuny-lts",[6368],"en\u002Fticketsystems\u002Fznuny",[2766,24216,4025,26536,26615,2746],"https:\u002F\u002Fwww.znuny.com","rxzyOAYEqQNE0ZPzRIA86rz_SX9TxfkHpKB12kppyCY",1789540592093]