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Das Unternehmen bietet professionelle Dienstleistungen, Support und eine Vielzahl von Open-Source-Plugins für das OTRS\u002FZnuny-Ökosystem an, mit Schwerpunkten auf Automatisierung, KI-gestützter Service-Desk-Optimierung und Self-Service-Portalen.",{"country":409},"BR",[],{},"Complemento","complemento",{"website":405,"github":415},"https:\u002F\u002Fgithub.com\u002Fcomplemento","en\u002Forganizations\u002Fcomplemento",[],[],[],[92,93,421,41,422,40,423],"LigeroSmart","Service Desk","Brazil","ZpXDXr--BHzcbjy-9VErPC85-fw2VBWrC5rdZ5ufSEI",{"id":426,"certifications":427,"contact":428,"description":430,"description_de":431,"extension":8,"founded_year":7,"headquarters":432,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":433,"meta":434,"name":435,"slug":436,"social_links":437,"stem":439,"support_service_details":440,"support_services":441,"support_slas":442,"tags":443,"type":231,"__hash__":448},"organizationsEn\u002Fen\u002Forganizations\u002Fcontaoacademy.json",[],{"website":429},"https:\u002F\u002Fcontao-academy.de","Contao Academy is a German training platform and developer specializing in the Contao CMS. They contribute to the ITSM ecosystem by providing the Zammad API bundle for the Contao Notification Center, which enables organizations to integrate their web forms directly with the Zammad helpdesk for automated ticket creation.","Die Contao Academy ist eine deutsche Schulungsplattform und Entwickler, die sich auf das Contao CMS spezialisiert hat. Sie trägt zum ITSM-Ökosystem bei, indem sie das Zammad-API-Bundle für das Contao Notification Center bereitstellt, mit dem Unternehmen ihre Webformulare für eine automatisierte Ticketerstellung direkt in das Zammad-Helpdesk integrieren können.",{"country":142},[],{},"Contao Academy","contaoacademy",{"website":429,"github":438},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy","en\u002Forganizations\u002Fcontaoacademy",[],[],[],[444,202,445,446,447],"contao","cms-integration","helpdesk","notification-center","ar1Tt1l5Q3aB3lp3q_aaZXJa7YDglGXWFk37zJwjXmE",{"id":450,"certifications":451,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":452,"meta":453,"name":454,"slug":454,"social_links":7,"stem":455,"support_service_details":456,"support_services":457,"support_slas":458,"tags":459,"type":20,"__hash__":460},"organizationsEn\u002Fen\u002Forganizations\u002Fcssr-tools.json",[],[],{},"cssr-tools","en\u002Forganizations\u002Fcssr-tools",[],[],[],[],"WrYnTMDFqrujEdWhuGOHFx7JtoSNZyT436YR_i_tVSw",{"id":462,"certifications":463,"contact":464,"description":466,"description_de":466,"extension":8,"founded_year":7,"headquarters":467,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":468,"meta":469,"name":470,"slug":471,"social_links":472,"stem":474,"support_service_details":475,"support_services":476,"support_slas":477,"tags":478,"type":45,"__hash__":482},"organizationsEn\u002Fen\u002Forganizations\u002Fdanielknng.json",[],{"website":465},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzammad-ticket-portal","Daniel König is the developer of the Zammad Ticket Portal, an open-source, customizable front-end integration for the Zammad ticketing system. It provides a modern, responsive interface for end-users to manage support requests, view ticket history, and interact with the knowledge base via the Zammad API.",{"country":142},[],{},"Daniel König (danielknng)","danielknng",{"github":473,"website":465},"https:\u002F\u002Fgithub.com\u002Fdanielknng","en\u002Forganizations\u002Fdanielknng",[],[],[],[153,156,40,479,41,480,481],"Frontend","Self-Service Portal","API Integration","LvVEdZO8nPmSsVGiLrr1A6JV1SqIv8HwUi-WoybQibw",{"id":484,"certifications":485,"contact":7,"description":486,"description_de":486,"extension":8,"founded_year":7,"headquarters":487,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":488,"meta":489,"name":490,"slug":491,"social_links":492,"stem":494,"support_service_details":495,"support_services":496,"support_slas":497,"tags":498,"type":45,"__hash__":502},"organizationsEn\u002Fen\u002Forganizations\u002Fdanperrout.json",[],"Daniel Perrout is a Brazilian IT manager and developer who contributes to the ITSM ecosystem through open-source deployment tools and utilities, particularly for the Zammad helpdesk system. He is known for providing Docker-based deployment solutions with integrated SSL support.",{"country":423},[],{},"Daniel Perrout","danperrout",{"github":493},"https:\u002F\u002Fgithub.com\u002Fdanperrout","en\u002Forganizations\u002Fdanperrout",[],[],[],[153,499,40,41,500,501],"Docker","Deployment","SSL","FCJ_QGSyTi0scPKuHDkRz41snbTZ3ipcAiWOYw70_zk",{"id":504,"certifications":505,"contact":506,"description":508,"description_de":509,"extension":8,"founded_year":7,"headquarters":510,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":511,"meta":512,"name":513,"slug":514,"social_links":515,"stem":517,"support_service_details":518,"support_services":519,"support_slas":520,"tags":521,"type":45,"__hash__":523},"organizationsEn\u002Fen\u002Forganizations\u002Fdennykorsukewitz.json",[],{"website":507},"https:\u002F\u002Fdennykorsukewitz.github.io\u002F","A Berlin-based software developer and core contributor to the Znuny ticketing system (an OTRS fork). He maintains several open-source extensions and tools for the Znuny and OTRS ecosystem, including VSCode-Znuny and various system add-ons, and has a background in the Zammad and OTRS open-source communities.","Ein in Berlin ansässiger Softwareentwickler und Kernentwickler des Znuny-Ticketsystems (ein OTRS-Fork). Er betreut mehrere Open-Source-Erweiterungen und Tools für das Znuny- und OTRS-Ökosystem, darunter VSCode-Znuny sowie verschiedene System-Add-ons, und verfügt über Erfahrung in den Zammad- und OTRS-Open-Source-Communities.",{"country":142},[],{},"Denny Korsukéwitz","dennykorsukewitz",{"github":516,"website":507},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz","en\u002Forganizations\u002Fdennykorsukewitz",[],[],[],[93,92,153,156,96,522,40],"VSCode Extensions","v4o4_RVgHlZ5fOpIZSN1PUAvLevHh_YrrMQelG04L0s",{"id":525,"certifications":526,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":527,"meta":528,"name":529,"slug":529,"social_links":7,"stem":530,"support_service_details":531,"support_services":532,"support_slas":533,"tags":534,"type":20,"__hash__":535},"organizationsEn\u002Fen\u002Forganizations\u002Fdevaslanphp.json",[],[],{},"devaslanphp","en\u002Forganizations\u002Fdevaslanphp",[],[],[],[],"XxND8rF1DDhG8sz5B6ZMncL2l35TVXCLjc_jF8qIYSE",{"id":537,"certifications":538,"contact":539,"description":541,"description_de":541,"extension":8,"founded_year":7,"headquarters":542,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":544,"meta":545,"name":546,"slug":547,"social_links":548,"stem":549,"support_service_details":550,"support_services":551,"support_slas":552,"tags":553,"type":20,"__hash__":556},"organizationsEn\u002Fen\u002Forganizations\u002Fdevixa-tech.json",[],{"website":540},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech","Devixa Tech is an open-source developer group that creates Python-based integrations and tools for ITSM and CRM platforms. They are best known for maintaining py-zammad-cti, a lightweight client for Zammad's Generic CTI API, and other telephony-related utilities like py-ami-client for Asterisk integrations.",{"country":543},"Iran",[],{},"Devixa Tech","devixa-tech",{"github":540,"website":540},"en\u002Forganizations\u002Fdevixa-tech",[],[],[],[205,202,554,555,206,71],"cti","telephony","EDfXN3AEsKTRlkTKr4esS4zeSBi5Whk7xZZP_2as3Q0",{"id":558,"certifications":559,"contact":560,"description":562,"description_de":563,"extension":8,"founded_year":7,"headquarters":564,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":565,"meta":566,"name":567,"slug":568,"social_links":569,"stem":571,"support_service_details":572,"support_services":573,"support_slas":574,"tags":575,"type":231,"__hash__":580},"organizationsEn\u002Fen\u002Forganizations\u002Fdigineo.json",[],{"website":561},"https:\u002F\u002Fwww.digineo.de\u002F","Digineo GmbH is a German IT consultancy and service provider based in Bremen. They specialize in open-source solutions, particularly the implementation, hosting, and customization of ITSM and CMDB systems like Zammad and i-doit. Their services include professional support, managed hosting, and the development of custom integrations and plugins.","Die Digineo GmbH ist ein deutsches IT-Beratungs- und Dienstleistungsunternehmen mit Sitz in Bremen. Sie ist auf Open-Source-Lösungen spezialisiert, insbesondere auf die Implementierung, das Hosting und die Anpassung von ITSM- und CMDB-Systemen wie Zammad und i-doit. Das Leistungsangebot umfasst professionellen Support, Managed Hosting sowie die Entwicklung individueller Integrationen und Plugins.",{"country":142},[],{},"Digineo GmbH","digineo",{"website":561,"github":570},"https:\u002F\u002Fgithub.com\u002Fdigineo","en\u002Forganizations\u002Fdigineo",[],[],[],[153,576,41,577,40,578,579],"i-doit","CMDB","Managed Hosting","Consulting","wPO1VFkxcI-qy-mIj_jl65xuvj7UW6oOAEifQe7Dt1Y",{"id":582,"certifications":583,"contact":584,"description":586,"description_de":587,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":588,"meta":589,"name":590,"slug":590,"social_links":591,"stem":593,"support_service_details":594,"support_services":595,"support_slas":596,"tags":597,"type":600,"__hash__":601},"organizationsEn\u002Fen\u002Forganizations\u002Fdjango-helpdesk.json",[],{"website":585},"https:\u002F\u002Fdjango-helpdesk.readthedocs.io\u002F","An open-source, Django-powered ticket tracking system designed for internal helpdesks and small businesses. It provides a simple, extensible interface for managing support requests and issue tracking, and can be integrated into existing Django sites or run as a standalone application.","An open-source, Django-powered ticket tracking system for internal helpdesks and small businesses. It provides a simple, extensible interface for managing support requests and issue tracking, and can be integrated into existing Django websites or run as a standalone application.",[],{},"django-helpdesk",{"website":585,"github":592},"https:\u002F\u002Fgithub.com\u002Fdjango-helpdesk\u002Fdjango-helpdesk","en\u002Forganizations\u002Fdjango-helpdesk",[],[],[],[598,156,599,179,40,41],"Helpdesk","Django","open-source-project","jmINTUreTeQMJH-kc4TcFuH5XKm7pSp310arhyWA_RA",{"id":603,"certifications":604,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":605,"meta":606,"name":607,"slug":608,"social_links":7,"stem":609,"support_service_details":610,"support_services":611,"support_slas":612,"tags":613,"type":20,"__hash__":614},"organizationsEn\u002Fen\u002Forganizations\u002Fdm-88.json",[],[],{},"DM-88","dm-88","en\u002Forganizations\u002Fdm-88",[],[],[],[],"sBnv0WMAaF2ey0jJePjrEuk3Dt6ytKw3EdNRDCYjJIg",{"id":616,"certifications":617,"contact":618,"description":620,"description_de":621,"extension":8,"founded_year":7,"headquarters":622,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":623,"meta":624,"name":625,"slug":626,"social_links":627,"stem":628,"support_service_details":629,"support_services":630,"support_slas":631,"tags":632,"type":45,"__hash__":635},"organizationsEn\u002Fen\u002Forganizations\u002Fdomnussbaum.json",[],{"website":619},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum","Dominik Nussbaum is an open-source developer active in the OTOBO ecosystem. He specializes in creating integrations and tools, such as Model Context Protocol (MCP) servers, that connect the OTOBO ITSM platform with AI-driven applications and external services.","Dominik Nussbaum ist ein Open-Source-Entwickler, der im OTOBO-Ökosystem aktiv ist. Er spezialisiert sich auf die Erstellung von Integrationen und Tools, wie z. B. Model Context Protocol (MCP) Servern, die die OTOBO ITSM-Plattform mit KI-gestützten Anwendungen und externen Diensten verbinden.",{"country":80},[],{},"Dominik Nussbaum","domnussbaum",{"github":619,"website":619},"en\u002Forganizations\u002Fdomnussbaum",[],[],[],[633,41,177,634,40,156],"OTOBO","AI Integration","_1uD8ix_hLiGW898Gw6S4m58eDo7gRJ-X3K1_vGyxzU",{"id":637,"certifications":638,"contact":639,"description":641,"description_de":641,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":642,"meta":643,"name":644,"slug":644,"social_links":645,"stem":646,"support_service_details":647,"support_services":648,"support_slas":649,"tags":650,"type":45,"__hash__":655},"organizationsEn\u002Fen\u002Forganizations\u002Fdpoe2016.json",[],{"website":640},"https:\u002F\u002Fgithub.com\u002Fdpoe2016","dpoe2016 is an open-source developer active in the ITSM and monitoring community. They are known for contributing extensions and integrations for systems such as Zabbix and Microsoft Dynamics 365 Business Central, focusing on enhancing monitoring capabilities and system interoperability through custom templates and AL language extensions.",[],{},"dpoe2016",{"github":640,"website":640},"en\u002Forganizations\u002Fdpoe2016",[],[],[],[651,652,653,41,40,654],"Zabbix","Microsoft Dynamics 365 Business Central","Monitoring","AL Language","4hsMuknywjdJBsv8jCy9QJUOk5nYdCqFjnYq1QY-AkU",{"id":657,"certifications":658,"contact":659,"description":661,"description_de":662,"extension":8,"founded_year":7,"headquarters":663,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":665,"meta":666,"name":667,"slug":668,"social_links":669,"stem":671,"support_service_details":672,"support_services":673,"support_slas":674,"tags":675,"type":20,"__hash__":680},"organizationsEn\u002Fen\u002Forganizations\u002Feea.json",[],{"website":660},"https:\u002F\u002Fwww.eea.europa.eu\u002F","The European Environment Agency (EEA) is an agency of the European Union that provides sound, independent information on the environment. It actively contributes to the open-source ecosystem by developing and maintaining various extensions for project management and ITSM platforms, most notably a suite of plugins and themes for Redmine, including a lightweight helpdesk solution and Docker-based deployment configurations.","The European Environment Agency (EEA) is an agency of the European Union that provides sound, independent information on the environment. It actively contributes to the open-source ecosystem by developing and maintaining various extensions for project management and ITSM platforms, most notably a suite of plugins and themes for Redmine, including a helpdesk solution and Docker-based deployment configurations.",{"country":664},"DK",[],{},"European Environment Agency (EEA)","eea",{"website":660,"github":670},"https:\u002F\u002Fgithub.com\u002Feea","en\u002Forganizations\u002Feea",[],[],[],[676,446,71,677,678,679],"redmine","eu-agency","plugins","docker","AwmozlcRS7MGMsqZfs9BWbMdsBAc8zW8vmxl3snH6FI",{"id":682,"certifications":683,"contact":684,"description":686,"description_de":687,"extension":8,"founded_year":7,"headquarters":688,"information_disclaimer":689,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":690,"maintained_systems":691,"meta":692,"name":693,"slug":694,"social_links":695,"stem":697,"support_service_details":698,"support_services":714,"support_slas":715,"tags":723,"type":231,"__hash__":725},"organizationsEn\u002Fen\u002Forganizations\u002Fefflux.json",[],{"website":685,"support_email":7},"https:\u002F\u002Fefflux.de","Efflux GmbH is a German IT service provider specializing in open-source service management solutions based on Znuny, OTOBO, and OTRS. The company offers professional consulting, support, hosting, and training, alongside a wide range of functional extensions (add-ons) and UI enhancements designed to optimize service desk operations.","Die Efflux GmbH ist ein deutscher IT-Dienstleister, der sich auf Open-Source-Service-Management-Lösungen auf Basis von Znuny, OTOBO und OTRS spezialisiert hat. Das Unternehmen bietet professionelle Beratung, Support, Hosting und Schulungen sowie eine Vielzahl von funktionalen Erweiterungen (Add-ons) und UI-Verbesserungen zur Optimierung von Service-Desk-Prozessen an.",{"country":142},"Service pricing and SLA information can change and may only be available during direct sales discussions.","https:\u002F\u002Flogo.clearbit.com\u002Fefflux.de",[],{},"Efflux GmbH","efflux",{"github":696,"website":685},"https:\u002F\u002Fgithub.com\u002Fefflux-gmbh","en\u002Forganizations\u002Fefflux",[699,706,710],{"name":700,"description":701,"price_text":702,"pricing_url":685,"provenance":703},"Addon installation support","Guidance and implementation for extension deployments.","Pricing on request",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":705,"source_url":685},"internet","Efflux website",{"name":707,"description":708,"price_text":702,"pricing_url":685,"provenance":709},"UI and skin customization","Custom skin and interface work for OTRS, Znuny, and OTOBO.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":705,"source_url":685},{"name":711,"description":712,"price_text":702,"pricing_url":685,"provenance":713},"Maintenance for OTRS, Znuny, and OTOBO extensions","Maintenance and update support for deployed add-ons.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":705,"source_url":685},[700,707,711],[716],{"name":717,"response_time":718,"resolution_time":718,"availability":719,"coverage_hours":720,"notes":721,"provenance":722},"Support SLA details","Not publicly specified","As agreed per engagement","Agreement based","Confirm SLA terms directly with Efflux before purchase.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":705,"source_url":685},[93,633,92,41,40,422,724],"Add-ons","lHBlzyKaxmak2fQdYk5P7ar8qx--OiqkuR0gKCfOr1s",{"id":727,"certifications":728,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":729,"meta":730,"name":731,"slug":732,"social_links":7,"stem":733,"support_service_details":734,"support_services":735,"support_slas":736,"tags":737,"type":20,"__hash__":738},"organizationsEn\u002Fen\u002Forganizations\u002Fensembles.json",[],[],{},"Ensembles","ensembles","en\u002Forganizations\u002Fensembles",[],[],[],[],"vTxUdxo7z_y0EAY1xKFkSslvhexo7SiQlbe5Q7XFkAM",{"id":740,"certifications":741,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":742,"meta":743,"name":744,"slug":744,"social_links":7,"stem":745,"support_service_details":746,"support_services":747,"support_slas":748,"tags":749,"type":20,"__hash__":750},"organizationsEn\u002Fen\u002Forganizations\u002Fequinor.json",[],[],{},"equinor","en\u002Forganizations\u002Fequinor",[],[],[],[],"LtSCeZix07NNte4mAucFa7zjIekbKf7rY2lCBoBs_Ks",{"id":752,"certifications":753,"contact":754,"description":756,"description_de":756,"extension":8,"founded_year":7,"headquarters":757,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":758,"meta":759,"name":760,"slug":761,"social_links":762,"stem":764,"support_service_details":765,"support_services":766,"support_slas":767,"tags":768,"type":45,"__hash__":771},"organizationsEn\u002Fen\u002Forganizations\u002Fevanmeier.json",[],{"website":755},"https:\u002F\u002Fzammad.org","Evan Meier is a software developer and a key contributor to the Zammad ecosystem. 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He specializes in open-source ITSM and ERP solutions, notably providing integrations and custom development for Zammad and ERPNext, including widely used connectors for Checkmk.","Florian Glashauser ist ein deutscher IT-Berater und Entwickler sowie Gründer des IT-Systemhauses PC-Giga. Er ist auf Open-Source-ITSM- und ERP-Lösungen spezialisiert und bietet insbesondere Integrationen und Individualentwicklungen für Zammad und ERPNext an, darunter verbreitete Konnektoren für Checkmk.",{"country":142},[],{},"Florian Glashauser","fglashauser",{"website":776,"github":785},"https:\u002F\u002Fgithub.com\u002Ffglashauser","en\u002Forganizations\u002Ffglashauser",[],[],[],[153,791,157,40,579,792],"ERPNext","Checkmk","WE1YpJVzsZhmvv7h0TySqVbP0wpUk21PFLAY4rLJx7c",{"id":795,"certifications":796,"contact":797,"description":799,"description_de":799,"extension":8,"founded_year":7,"headquarters":800,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":802,"meta":803,"name":804,"slug":804,"social_links":805,"stem":807,"support_service_details":808,"support_services":809,"support_slas":810,"tags":811,"type":45,"__hash__":813},"organizationsEn\u002Fen\u002Forganizations\u002Fflashdagger.json",[],{"website":798},"https:\u002F\u002Fzammadoo.readthedocs.io","An open-source developer focused on the Zammad ecosystem, best known for maintaining Zammadoo, an object-oriented Python-based REST API client for the Zammad helpdesk system.",{"country":801},"Austria",[],{},"flashdagger",{"website":798,"github":806},"https:\u002F\u002Fgithub.com\u002Fflashdagger","en\u002Forganizations\u002Fflashdagger",[],[],[],[202,205,812,71,206],"api-client","yUHrO5lV0TDX4m3bJQtGmRcTi4Nm_c9MBhuJeZkPjKc",{"id":815,"certifications":816,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":817,"meta":818,"name":819,"slug":819,"social_links":7,"stem":820,"support_service_details":821,"support_services":822,"support_slas":823,"tags":824,"type":20,"__hash__":825},"organizationsEn\u002Fen\u002Forganizations\u002Fflowinquiry.json",[],[],{},"flowinquiry","en\u002Forganizations\u002Fflowinquiry",[],[],[],[],"S5knRgfWoeh_eJHaMpEZjexjNk9OEJH6dlN5EBam6Z0",{"id":827,"certifications":828,"contact":829,"description":831,"description_de":832,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":9,"logo_url":7,"maintained_systems":833,"meta":834,"name":835,"slug":836,"social_links":837,"stem":839,"support_service_details":840,"support_services":841,"support_slas":842,"tags":843,"type":600,"__hash__":849},"organizationsEn\u002Fen\u002Forganizations\u002Ffreescout-help-desk.json",[],{"website":830},"https:\u002F\u002Ffreescout.net\u002F","FreeScout is a free, open-source, self-hosted help desk and shared inbox solution built on PHP and Laravel. 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It provides a wide range of features, including helpdesk ticketing, hardware and software inventory, financial management, and project tracking, while remaining fully ITIL-compliant.",{"country":29},[],{},"GLPI Project","glpi-project",{"website":51,"github":886},"https:\u002F\u002Fgithub.com\u002Fglpi-project\u002Fglpi","en\u002Forganizations\u002Fglpi-project",[],[],[],[41,892,598,40,44,893,894,577],"ITAM","Inventory Management","ITIL","rhLjU7Qpw2fCb9Ds-mQlv3jALiC-Dm27FYqNmFzWg1E",{"id":897,"certifications":898,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":899,"meta":900,"name":901,"slug":901,"social_links":7,"stem":902,"support_service_details":903,"support_services":904,"support_slas":905,"tags":906,"type":20,"__hash__":907},"organizationsEn\u002Fen\u002Forganizations\u002Fgo2ismail.json",[],[],{},"go2ismail","en\u002Forganizations\u002Fgo2ismail",[],[],[],[],"cPUUbeZKxB6D0P0b441IVVuHn46u9rsH-1mpPeaLTg4",{"id":909,"certifications":910,"contact":911,"description":913,"description_de":914,"extension":8,"founded_year":7,"headquarters":915,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":916,"meta":917,"name":918,"slug":919,"social_links":920,"stem":921,"support_service_details":922,"support_services":923,"support_slas":924,"tags":925,"type":45,"__hash__":927},"organizationsEn\u002Fen\u002Forganizations\u002Fgtudan.json",[],{"website":912},"https:\u002F\u002Fgithub.com\u002Fgtudan","Gregor Tudan is a German software developer and IT consultant known for his contributions to the ITSM ecosystem, specifically the OTRS-Client, a Java library for interacting with the OTRS ticketing system API.","Gregor Tudan ist ein deutscher Softwareentwickler und IT-Berater, der für seine Beiträge zum ITSM-Ökosystem bekannt ist, insbesondere für den OTRS-Client, eine Java-Bibliothek zur Interaktion mit der OTRS-Ticketsystem-API.",{"country":80},[],{},"Gregor Tudan","gtudan",{"github":912,"website":912},"en\u002Forganizations\u002Fgtudan",[],[],[],[92,926,770,40,157],"Java","uNO-gfKbnlnGbkN6s8WRFNUO_Qu_IP8JMaCDrvnHO2o",{"id":929,"certifications":930,"contact":931,"description":933,"description_de":934,"extension":8,"founded_year":7,"headquarters":935,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":937,"meta":938,"name":939,"slug":940,"social_links":941,"stem":943,"support_service_details":944,"support_services":945,"support_slas":946,"tags":947,"type":45,"__hash__":952},"organizationsEn\u002Fen\u002Forganizations\u002Fhalf-shot.json",[],{"website":932},"https:\u002F\u002Fhalf-shot.uk\u002F","Will Hunt, known as Half-Shot, is a prominent developer in the Matrix ecosystem and a core member of the Matrix.org team. 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Formerly known as Gridshield, Intelicolab is an OTOBO Qualified Partner and provides implementation, support, and custom development for platforms including OTOBO, GLPI, Icinga, and Nagios across Central America.",{"country":1127},"Costa Rica",[],{},"Intelicolab","intelicolab",{"website":1124},"en\u002Forganizations\u002Fintelicolab",[],[],[],[67,869,66,204,1138,1139,1140,870],"icinga","costa-rica","central-america","-0Yid9vMkNsAkb2tC0Xdhrgj5wKo--6S3UXheBHucWk",{"id":1143,"certifications":1144,"contact":1145,"description":1147,"description_de":1148,"extension":8,"founded_year":7,"headquarters":1149,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1150,"meta":1151,"name":1152,"slug":1153,"social_links":1154,"stem":1156,"support_service_details":1157,"support_services":1158,"support_slas":1159,"tags":1160,"type":231,"__hash__":1165},"organizationsEn\u002Fen\u002Forganizations\u002Fit-at-m.json",[],{"website":1146},"https:\u002F\u002Fit-muenchen.de","it@M is the central IT service provider for the City of Munich (Landeshauptstadt München). As a key driver of digital sovereignty, the organization focuses on open-source software and vendor-neutral solutions for public administration. it@M contributes significantly to the ITSM ecosystem by developing and sharing extensions for the Zammad ticketing system, including AI-powered integrations, LDAP synchronization tools, and authentication plugins tailored for municipal services.","it@M ist der zentrale IT-Dienstleister der Landeshauptstadt München. Als wesentlicher Treiber für digitale Souveränität setzt die Organisation konsequent auf Open-Source-Software und herstellerneutrale Lösungen für die öffentliche Verwaltung. it@M leistet einen bedeutenden Beitrag zum ITSM-Ökosystem durch die Entwicklung und Bereitstellung von Erweiterungen für das Zammad-Ticketsystem, darunter KI-gestützte Integrationen, LDAP-Synchronisations-Tools und Authentifizierungs-Plugins, die speziell auf kommunale Anforderungen zugeschnitten sind.",{"country":142},[],{},"it@M (Landeshauptstadt München)","it-at-m",{"website":1146,"github":1155},"https:\u002F\u002Fgithub.com\u002Fit-at-m","en\u002Forganizations\u002Fit-at-m",[],[],[],[1161,71,202,1162,1163,1164,872],"public-sector","digital-sovereignty","munich","ai-integration","7ams0xWGdnriIm_NqATAbxJQYkbL4Kh1sNQdZin7P2g",{"id":1167,"certifications":1168,"contact":1169,"description":1171,"description_de":1171,"extension":8,"founded_year":7,"headquarters":1172,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1173,"meta":1174,"name":1175,"slug":1176,"social_links":1177,"stem":1178,"support_service_details":1179,"support_services":1180,"support_slas":1181,"tags":1182,"type":45,"__hash__":1187},"organizationsEn\u002Fen\u002Forganizations\u002Fjakemorrisotrs.json",[],{"website":1170},"https:\u002F\u002Fotrs.com","Jake Morris is a software developer at OTRS AG and a key contributor to the OTRS ecosystem. He is primarily involved in maintaining official client libraries and frontend integration tools, such as the @otrs\u002Fclient-lib, which facilitate communication between modern web applications and the OTRS service management backend.",{"country":80},[],{},"Jake Morris","jakemorrisotrs",{"website":1170},"en\u002Forganizations\u002Fjakemorrisotrs",[],[],[],[92,1183,1184,1185,1186],"TypeScript","JavaScript","Client Library","Frontend Integration","OfkngGJJ-0XmxPKB1oWcsQQH8Rj27jVZLbN5xvRlQFU",{"id":1189,"certifications":1190,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1191,"meta":1192,"name":1193,"slug":1193,"social_links":7,"stem":1194,"support_service_details":1195,"support_services":1196,"support_slas":1197,"tags":1198,"type":20,"__hash__":1199},"organizationsEn\u002Fen\u002Forganizations\u002Fjfqd.json",[],[],{},"jfqd","en\u002Forganizations\u002Fjfqd",[],[],[],[],"vVQ2w4GhiR4LvUxFSwd4SvrgL6EMN_7uADX75r-MYIA",{"id":1201,"certifications":1202,"contact":1203,"description":1205,"description_de":1206,"extension":8,"founded_year":7,"headquarters":1207,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1209,"meta":1210,"name":1211,"slug":1212,"social_links":1213,"stem":1214,"support_service_details":1215,"support_services":1216,"support_slas":1217,"tags":1218,"type":45,"__hash__":1219},"organizationsEn\u002Fen\u002Forganizations\u002Fjoeirimpan.json",[],{"website":1204},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan","Joe Irimpan (also known as Joe Paul) is a software engineer and prominent open-source developer. He is best known as a long-time maintainer of the 'jira' (formerly 'jira-python') library, the most widely used Python client for the Atlassian Jira REST API. He also created 'zammad_py', the Python API client for the Zammad helpdesk system, contributing significantly to the automation ecosystem for ITSM tools.","Joe Irimpan (also known as Joe Paul) is a software engineer and prominent open-source developer. He is best known as a long-time maintainer of the 'jira' library (formerly 'jira-python'), the most widely used Python client for the Atlassian Jira REST API. He also developed 'zammad_py', the Python API client for the Zammad helpdesk system, making significant contributions to the automation ecosystem for ITSM tools.",{"country":1208},"India",[],{},"Joe Irimpan","joeirimpan",{"github":1204,"website":1204},"en\u002Forganizations\u002Fjoeirimpan",[],[],[],[179,950,153,770,1117,40,1023],"EQ9HBWRgl7kkEFOYazMLrBie4nHv_dr05-3k2IcHFNA",{"id":1221,"certifications":1222,"contact":1223,"description":1225,"description_de":1225,"extension":8,"founded_year":7,"headquarters":1226,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1227,"meta":1228,"name":1229,"slug":1230,"social_links":1231,"stem":1233,"support_service_details":1234,"support_services":1235,"support_slas":1236,"tags":1237,"type":45,"__hash__":1239},"organizationsEn\u002Fen\u002Forganizations\u002Fjuanluisbaptiste.json",[],{"website":1224},"https:\u002F\u002Fjuanbaptiste.tech","Juan Luis Baptiste is a DevOps consultant and open-source developer widely recognized for maintaining the most popular Docker images for the GLPI ITSM platform. With over 20 years of experience in software engineering and system administration, he provides containerized solutions and infrastructure automation tools that are essential for modern IT service management deployments.",{"country":1011},[],{},"Juan Luis Baptiste","juanluisbaptiste",{"website":1224,"github":1232},"https:\u002F\u002Fgithub.com\u002Fjuanluisbaptiste","en\u002Forganizations\u002Fjuanluisbaptiste",[],[],[],[39,499,1023,41,40,1238],"Infrastructure","OJTrULYS_4MBlQ0fNi_Ag0ktPaQw60Pu3u2WQE0DfJ0",{"id":1241,"certifications":1242,"contact":1243,"description":1244,"description_de":1245,"extension":8,"founded_year":7,"headquarters":1246,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1247,"meta":1248,"name":1249,"slug":1250,"social_links":1251,"stem":1253,"support_service_details":1254,"support_services":1255,"support_slas":1256,"tags":1257,"type":45,"__hash__":1260},"organizationsEn\u002Fen\u002Forganizations\u002Fk0ka.json",[],{"website":755},"Konstantin Babushkin, widely known by his handle k0ka, is a senior software engineer and a core developer for the Zammad open-source helpdesk and customer support system. He is a prolific contributor to the Zammad ecosystem, focusing on core system architecture, complex bug fixes, and the development of integrations that extend the platform's ITSM capabilities.","Konstantin Babushkin, widely known by his handle k0ka, is a senior software engineer and core developer for the Zammad open-source helpdesk and customer support system. He is a prolific contributor to the Zammad ecosystem, focusing on core system architecture, complex bug fixes, and the development of integrations that extend the platform's ITSM capabilities.",{"country":80},[],{},"Konstantin Babushkin (k0ka)","k0ka",{"github":1252,"website":755},"https:\u002F\u002Fgithub.com\u002Fk0ka","en\u002Forganizations\u002Fk0ka",[],[],[],[153,1258,598,40,1259,846],"Ruby on Rails","Ticketing System","mNlH6QHkWktmBcq1jjJUN0SQMo-M6LOGBX4R3OD-i_0",{"id":1262,"certifications":1263,"contact":1264,"description":1266,"description_de":1266,"extension":8,"founded_year":7,"headquarters":1267,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1269,"meta":1270,"name":1271,"slug":1272,"social_links":1273,"stem":1274,"support_service_details":1275,"support_services":1276,"support_slas":1277,"tags":1278,"type":45,"__hash__":1282},"organizationsEn\u002Fen\u002Forganizations\u002Fkakalpa.json",[],{"website":1265},"https:\u002F\u002Fgithub.com\u002Fkakalpa","Kalpa Prabashwera is a software engineer and open-source contributor who develops plugins and integrations for ITSM systems. He is notably the creator of the Hutch SMS notification module for the Zammad helpdesk system and provides various scripts for Linux infrastructure and system automation.",{"country":1268},"LK",[],{},"Kalpa Prabashwera","kakalpa",{"github":1265,"website":1265},"en\u002Forganizations\u002Fkakalpa",[],[],[],[153,41,1279,40,1280,1238,1281],"SMS Integration","Linux","Ruby","rzDwaE6FDF5I9esASfSF9DbK7Oxd6HqoaNvT25IcuTk",{"id":1284,"certifications":1285,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1286,"meta":1287,"name":1288,"slug":1289,"social_links":7,"stem":1290,"support_service_details":1291,"support_services":1292,"support_slas":1293,"tags":1294,"type":20,"__hash__":1295},"organizationsEn\u002Fen\u002Forganizations\u002Fkeitark.json",[],[],{},"Keitark","keitark","en\u002Forganizations\u002Fkeitark",[],[],[],[],"XOcgN0fXKmyhaszrk9uwudAcxK_94suoRoiWY8_tTzI",{"id":1297,"certifications":1298,"contact":1299,"description":1301,"description_de":1302,"extension":8,"founded_year":7,"headquarters":1303,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":9,"logo_url":7,"maintained_systems":1304,"meta":1305,"name":1306,"slug":1307,"social_links":1308,"stem":1310,"support_service_details":1311,"support_services":1312,"support_slas":1313,"tags":1314,"type":231,"__hash__":1317},"organizationsEn\u002Fen\u002Forganizations\u002Fkix.json",[],{"website":1300},"https:\u002F\u002Fwww.kixdesk.com\u002F","KIX Service Software GmbH is the developer of KIX, a leading open-source service management system used for IT service management (ITSM), enterprise service management (ESM), and technical field service. The platform offers comprehensive modules for ticketing, asset management, and service automation, available both on-premises and as a cloud solution.","KIX Service Software GmbH is the developer of KIX, a leading open-source service management system for IT service management (ITSM), enterprise service management (ESM), and technical customer service. The platform offers comprehensive modules for ticketing, asset management, and service automation, and is available both on-premises and as a cloud solution.",{"country":80},[],{},"KIX Service Software GmbH","kix",{"website":1300,"github":1309},"https:\u002F\u002Fgithub.com\u002Fkix-service-software","en\u002Forganizations\u002Fkix",[],[],[],[41,40,1315,44,598,1316,894],"Service Management","ESM","gD5AO6XsuIepxNTBpZBpgefUcEO-DzzbUDXrLhXrq6s",{"id":1319,"certifications":1320,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1321,"meta":1322,"name":1323,"slug":1324,"social_links":7,"stem":1325,"support_service_details":1326,"support_services":1327,"support_slas":1328,"tags":1329,"type":20,"__hash__":1330},"organizationsEn\u002Fen\u002Forganizations\u002Fkix-gmbh.json",[],[],{},"KIX GmbH","kix-gmbh","en\u002Forganizations\u002Fkix-gmbh",[],[],[],[],"8Ou72NKaw5uQfrBQNR7y47-Y1O85o_FHRlhTM0S1uno",{"id":1332,"certifications":1333,"contact":1334,"description":1335,"description_de":1336,"extension":8,"founded_year":7,"headquarters":1337,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":9,"logo_url":7,"maintained_systems":1338,"meta":1339,"name":1306,"slug":1340,"social_links":1341,"stem":1342,"support_service_details":1343,"support_services":1344,"support_slas":1345,"tags":1346,"type":231,"__hash__":1348},"organizationsEn\u002Fen\u002Forganizations\u002Fkix-service-software.json",[],{"website":1300},"KIX Service Software GmbH is the developer of KIX, a leading open-source service management system for IT and technical service teams. The platform provides ITIL-compliant workflows for ticketing, asset management, and customer support, available as on-premises or cloud solutions.","Die KIX Service Software GmbH entwickelt KIX, ein führendes Open-Source-Servicemanagementsystem für IT- und technische Serviceteams. Die Plattform bietet ITIL-konforme Workflows für Ticketing, Asset-Management und Kundensupport und ist als On-Premise- oder Cloud-Lösung verfügbar.",{"country":80},[],{},"kix-service-software",{"website":1300,"github":1309},"en\u002Forganizations\u002Fkix-service-software",[],[],[],[41,894,40,422,44,156,1347],"Field Service Management","J5v6-Bz_6PG7k_ohZVgLhiYE0dskDxb1nIfKIzOf7cY",{"id":1350,"certifications":1351,"contact":1352,"description":1354,"description_de":1354,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1355,"meta":1356,"name":1357,"slug":1358,"social_links":1359,"stem":1360,"support_service_details":1361,"support_services":1362,"support_slas":1363,"tags":1364,"type":45,"__hash__":1367},"organizationsEn\u002Fen\u002Forganizations\u002Fkrlwil.json",[],{"website":1353},"https:\u002F\u002Fgithub.com\u002FKrlWil","Open-source developer specializing in monitoring integrations for ITSM platforms. They are the author of the 'check_zammad' Nagios plugin, which enables the monitoring of Zammad ticket queues, and have contributed to the Inuits monitoring plugins collection.",[],{},"KrlWil","krlwil",{"github":1353,"website":1353},"en\u002Forganizations\u002Fkrlwil",[],[],[],[202,1365,204,872,1366,71],"nagios","perl","2TNunvUXcVayN4VzKABbpvf-V811CxEM5ScB-AdOkL4",{"id":1369,"certifications":1370,"contact":1371,"description":1373,"description_de":1374,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1375,"meta":1376,"name":1377,"slug":1377,"social_links":1378,"stem":1380,"support_service_details":1381,"support_services":1382,"support_slas":1383,"tags":1384,"type":45,"__hash__":1387},"organizationsEn\u002Fen\u002Forganizations\u002Fkrstylxllgr.json",[],{"website":1372},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-typescript-api","Developer of the zammad-typescript-api, a type-safe TypeScript wrapper for the Zammad helpdesk and ITSM platform's REST API. The library provides a clean interface for managing tickets and other resources within the Zammad ecosystem.","Developer of the zammad-typescript-api, a type-safe TypeScript wrapper for the REST API of the Zammad helpdesk and ITSM platform. The library provides a clean interface for managing tickets and other resources within the Zammad ecosystem.",[],{},"krstylxllgr",{"github":1379,"website":1372},"https:\u002F\u002Fgithub.com\u002Fkrstylxllgr","en\u002Forganizations\u002Fkrstylxllgr",[],[],[],[202,1385,1386,67,446,71,872],"typescript","api-wrapper","QNiFxmBU6Gpii-Lc1fd5nL7td2SGfB1iaz30JsuehFs",{"id":1389,"certifications":1390,"contact":1391,"description":1393,"description_de":1394,"extension":8,"founded_year":7,"headquarters":1395,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":1396,"meta":1397,"name":1398,"slug":1399,"social_links":1400,"stem":1402,"support_service_details":1403,"support_services":1404,"support_slas":1405,"tags":1406,"type":231,"__hash__":1410},"organizationsEn\u002Fen\u002Forganizations\u002Fkwadronaut.json",[],{"website":1392},"https:\u002F\u002Fkwadronaut.de\u002F","KwadroNaut is a German IT service provider and software developer specializing in the Zammad helpdesk ecosystem. They are the creators and maintainers of the Zammad Package Manager (ZPM), a crucial tool for the community to manage and install third-party plugins. KwadroNaut offers specialized Zammad hosting, consulting, and custom development services.","KwadroNaut ist ein deutscher IT-Dienstleister und Softwareentwickler, der sich auf das Zammad-Helpdesk-Ökosystem spezialisiert hat. Das Unternehmen ist der Entwickler und Betreuer des Zammad Package Managers (ZPM), eines wichtigen Community-Tools zur Verwaltung und Installation von Drittanbieter-Plugins. KwadroNaut bietet spezialisiertes Zammad-Hosting, Beratung und individuelle Entwicklungsdienstleistungen an.",{"country":142},[],{},"KwadroNaut","kwadronaut",{"website":1392,"github":1401},"https:\u002F\u002Fgithub.com\u002FKwadroNaut","en\u002Forganizations\u002Fkwadronaut",[],[],[],[153,598,40,1407,1408,1409],"Package Management","IT Consulting","Hosting","-NNP_bFLb14jTTWO2N6HZNddgasxDBsjysXEKNi7Vrw",{"id":1412,"certifications":1413,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1414,"meta":1415,"name":421,"slug":1416,"social_links":7,"stem":1417,"support_service_details":1418,"support_services":1419,"support_slas":1420,"tags":1421,"type":20,"__hash__":1422},"organizationsEn\u002Fen\u002Forganizations\u002Fligerosmart.json",[],[],{},"ligerosmart","en\u002Forganizations\u002Fligerosmart",[],[],[],[],"BQIXUOfKqkChbMmaRG85-Lvi1DwdV80A9PXGrWIDUbw",{"id":1424,"certifications":1425,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1426,"meta":1427,"name":1428,"slug":1428,"social_links":7,"stem":1429,"support_service_details":1430,"support_services":1431,"support_slas":1432,"tags":1433,"type":20,"__hash__":1434},"organizationsEn\u002Fen\u002Forganizations\u002Fligoo.json",[],[],{},"ligoo","en\u002Forganizations\u002Fligoo",[],[],[],[],"3SOGgEsvLq19fKjYX38v79hKLBt4mkcci_Q-sRRwleg",{"id":1436,"certifications":1437,"contact":1438,"description":1440,"description_de":1441,"extension":8,"founded_year":7,"headquarters":1442,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1443,"meta":1444,"name":1445,"slug":1446,"social_links":1447,"stem":1448,"support_service_details":1449,"support_services":1450,"support_slas":1451,"tags":1452,"type":45,"__hash__":1454},"organizationsEn\u002Fen\u002Forganizations\u002Flittlemole.json",[],{"website":1439},"https:\u002F\u002Fgithub.com\u002Flittlemole","Johan Cwiklinski, widely known by his handle \"littlemole,\" is a lead developer at Teclib' and a prominent figure in the GLPI open-source ITSM community. He is the lead maintainer of several critical GLPI extensions, most notably the Formcreator and Fields plugins, which are essential for building service catalogs and custom data structures within the GLPI ecosystem.","Johan Cwiklinski, widely known by his handle \"littlemole\", is a lead developer at Teclib' and a prominent figure in the GLPI open-source ITSM community. He is the lead maintainer of several critical GLPI extensions, most notably the Formcreator and Fields plugins, which are essential for building service catalogs and custom data structures within the GLPI ecosystem.",{"country":29},[],{},"Johan Cwiklinski (littlemole)","littlemole",{"github":1439,"website":1439},"en\u002Forganizations\u002Flittlemole",[],[],[],[39,41,40,325,1453,326,769],"Fields","u7woOktAjs5L2dkC4WLxceLaJN4xALR49Ar-HrB6LfE",{"id":1456,"certifications":1457,"contact":1458,"description":1460,"description_de":1461,"extension":8,"founded_year":7,"headquarters":1462,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":1464,"meta":1465,"name":1466,"slug":1467,"social_links":1468,"stem":1470,"support_service_details":1471,"support_services":1472,"support_slas":1473,"tags":1474,"type":45,"__hash__":1475},"organizationsEn\u002Fen\u002Forganizations\u002Flleszczynski.json",[],{"website":1459},"https:\u002F\u002Fmedium.com\u002F@lleszczynski","Leszek Leszczyński is a senior software developer and IT professional with over 25 years of experience, currently serving as a Senior Software Developer at Teclib'. He is a key contributor to the GLPI ecosystem, specializing in the development of the core ITSM platform and various plugins that enhance asset management and service desk workflows.","Leszek Leszczyński is an experienced software developer and IT professional with over 25 years of experience, currently working as a Senior Software Developer at Teclib'. He is a key contributor to the GLPI ecosystem, specializing in the development of the core ITSM platform and various plugins to optimize asset management and service desk workflows.",{"country":1463},"Poland",[],{},"Leszek Leszczyński","lleszczynski",{"github":1469,"website":1459},"https:\u002F\u002Fgithub.com\u002FLeszekLeszczynski","en\u002Forganizations\u002Flleszczynski",[],[],[],[39,41,40,769,326,44,422],"mqUACEG7JS6cVh92EKBuVxMrI_sb-foyqFI7z6FurX4",{"id":1477,"certifications":1478,"contact":1479,"description":1481,"description_de":1481,"extension":8,"founded_year":7,"headquarters":1482,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1483,"meta":1484,"name":1485,"slug":1486,"social_links":1487,"stem":1489,"support_service_details":1490,"support_services":1491,"support_slas":1492,"tags":1493,"type":45,"__hash__":1494},"organizationsEn\u002Fen\u002Forganizations\u002Flucsaan.json",[],{"website":1480},"https:\u002F\u002Fotobo.io","Lucas Saan is a software developer and core contributor to the OTOBO open-source ITSM platform. He specializes in core system enhancements, Docker integrations, and development tools, playing a key role in the maintenance and evolution of the OTOBO ecosystem at Rother OSS.",{"country":142},[],{},"Lucas Saan (Lucsaan)","lucsaan",{"github":1488,"website":1480},"https:\u002F\u002Fgithub.com\u002Flucsaan","en\u002Forganizations\u002Flucsaan",[],[],[],[633,41,40,499,96,156],"4HqZdXrrA8QdQ7yFy4tD_ZN2BrUVJKLc8V4YsR6bii4",{"id":1496,"certifications":1497,"contact":1498,"description":1500,"description_de":1501,"extension":8,"founded_year":7,"headquarters":1502,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1503,"meta":1504,"name":1505,"slug":1506,"social_links":1507,"stem":1509,"support_service_details":1510,"support_services":1511,"support_slas":1512,"tags":1513,"type":600,"__hash__":1518},"organizationsEn\u002Fen\u002Forganizations\u002Fmapasculturais.json",[],{"website":1499},"https:\u002F\u002Fmapasculturais.org\u002F","Mapas Culturais is an open-source cultural management and mapping platform used by public administrations to manage cultural agents, events, and funding programs. It includes a dedicated integration for the Zammad helpdesk, allowing public entities to provide streamlined support channels for cultural agents and citizens directly within the platform.","Mapas Culturais ist eine Open-Source-Plattform für Kulturmanagement und -kartierung, die von öffentlichen Verwaltungen zur Verwaltung von Kulturschaffenden, Veranstaltungen und Förderprogrammen genutzt wird. Sie umfasst eine dedizierte Integration für den Zammad-Helpdesk, die es öffentlichen Einrichtungen ermöglicht, optimierte Support-Kanäle für Kulturschaffende und Bürger direkt in der Plattform bereitzustellen.",{"country":409},[],{},"Mapas Culturais","mapasculturais",{"website":1499,"github":1508},"https:\u002F\u002Fgithub.com\u002Fmapasculturais\u002Fmapasculturais","en\u002Forganizations\u002Fmapasculturais",[],[],[],[1514,71,1515,1516,1517],"cultural-management","zammad-integration","public-administration","brazil","qEZckGGb3sz0jLgcZHeJ_njuNNy0KFqhR3lFnWKboSQ",{"id":1520,"certifications":1521,"contact":1522,"description":1524,"description_de":1525,"extension":8,"founded_year":7,"headquarters":1526,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1527,"meta":1528,"name":1529,"slug":1529,"social_links":1530,"stem":1531,"support_service_details":1532,"support_services":1533,"support_slas":1534,"tags":1535,"type":45,"__hash__":1538},"organizationsEn\u002Fen\u002Forganizations\u002Fmaro4inter.json",[],{"website":1523},"https:\u002F\u002Fgithub.com\u002Fmaro4inter","Open-source developer known for creating custom themes and integrations for the OTRS (Open Ticket Request System) ticketing platform, including the Bootstrap-based Nerim theme.","Open-Source-Entwickler, bekannt für die Erstellung von benutzerdefinierten Themes und Integrationen für die OTRS (Open Ticket Request System) Ticketing-Plattform, einschließlich des Bootstrap-basierten Nerim-Themes.",{"country":54},[],{},"maro4inter",{"github":1523,"website":1523},"en\u002Forganizations\u002Fmaro4inter",[],[],[],[92,156,1536,40,1537],"Themes","Bootstrap","AYCO6LW19gnXM2Xv4wYTKCvcI8psknIQ1uwDipUqTZk",{"id":1540,"certifications":1541,"contact":1542,"description":1544,"description_de":1544,"extension":8,"founded_year":7,"headquarters":1545,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1547,"meta":1548,"name":1549,"slug":1550,"social_links":1551,"stem":1553,"support_service_details":1554,"support_services":1555,"support_slas":1556,"tags":1557,"type":231,"__hash__":1562},"organizationsEn\u002Fen\u002Forganizations\u002Fmartini.json",[],{"website":1543},"https:\u002F\u002Fwww.torocloud.com","Toro Cloud is the developer of Martini, a low-code integration platform (iPaaS) designed to simplify application integration, API management, and workflow automation. It enables organizations to connect ITSM solutions like Jira and ServiceNow with other enterprise systems through pre-built connectors and automated processes.",{"country":1546},"Australia",[],{},"Toro Cloud","martini",{"website":1543,"github":1552},"https:\u002F\u002Fgithub.com\u002Ftorocloud","en\u002Forganizations\u002Fmartini",[],[],[],[1558,1559,1560,157,1117,950,1561],"iPaaS","API Management","Low-code","ServiceNow","f2p67TwGRPI4Ler_RG7EVM_WQypvJHx7C7zITvGi744",{"id":1564,"certifications":1565,"contact":1566,"description":1568,"description_de":1569,"extension":8,"founded_year":7,"headquarters":1570,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":1571,"meta":1572,"name":1573,"slug":1574,"social_links":1575,"stem":1577,"support_service_details":1578,"support_services":1579,"support_slas":1580,"tags":1581,"type":231,"__hash__":1582},"organizationsEn\u002Fen\u002Forganizations\u002Fmaxence-de.json",[],{"website":1567},"https:\u002F\u002Fwww.maxence.de\u002F","maxence business consulting gmbh is a German IT service provider specializing in open-source IT Service Management (ITSM) and ticketing systems. They offer consulting, implementation, support, and custom development for platforms such as Znuny, OTOBO, and OTRS, as well as integration with IT documentation tools like i-doit.","maxence business consulting gmbh is a German IT service provider specializing in open-source IT Service Management (ITSM) and ticketing systems. The company offers consulting, implementation, support, and custom development for platforms such as Znuny, OTOBO, and OTRS, as well as the integration of IT documentation solutions like i-doit.",{"country":142},[],{},"maxence business consulting gmbh","maxence-de",{"website":1567,"github":1576},"https:\u002F\u002Fgithub.com\u002Fmaxence-de","en\u002Forganizations\u002Fmaxence-de",[],[],[],[93,633,92,576,41,40,579],"KFKQSRecGmQ86XTeyd5ZpVZK5rJ3eYzHxgbAXY7xfvc",{"id":1584,"certifications":1585,"contact":1586,"description":1588,"description_de":1589,"extension":8,"founded_year":7,"headquarters":1590,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1591,"meta":1592,"name":1593,"slug":1594,"social_links":1595,"stem":1597,"support_service_details":1598,"support_services":1599,"support_slas":1600,"tags":1601,"type":45,"__hash__":1604},"organizationsEn\u002Fen\u002Forganizations\u002Fmeenzen.json",[],{"website":1587},"https:\u002F\u002Fmeenzen.net","Samuel Meenzen is a German software developer known for his contributions to the open-source community. He maintains the Zammad.Client.SystemTextJson library, providing a modern and efficient .NET interface for the Zammad helpdesk API. His work focuses on .NET, C#, and building robust developer tools.","Samuel Meenzen ist ein deutscher Softwareentwickler, der für seine Beiträge zur Open-Source-Community bekannt ist. Er pflegt die Bibliothek Zammad.Client.SystemTextJson, die eine moderne und effiziente .NET-Schnittstelle für die Zammad-Helpdesk-API bietet. Sein Schwerpunkt liegt auf .NET, C# und der Entwicklung robuster Entwickler-Tools.",{"country":80},[],{},"Samuel Meenzen","meenzen",{"website":1587,"github":1596},"https:\u002F\u002Fgithub.com\u002Fmeenzen","en\u002Forganizations\u002Fmeenzen",[],[],[],[202,1602,1603,812,71,446],"dotnet","csharp","oQup9v11jC0Val_YDgTshHrgQlAe0r508FgY0fTiElQ",{"id":1606,"certifications":1607,"contact":1608,"description":1610,"description_de":1611,"extension":8,"founded_year":7,"headquarters":1612,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":1614,"meta":1615,"name":1616,"slug":1617,"social_links":1618,"stem":1620,"support_service_details":1621,"support_services":1622,"support_slas":1623,"tags":1624,"type":45,"__hash__":1625},"organizationsEn\u002Fen\u002Forganizations\u002Fmichielb.json",[],{"website":1609},"https:\u002F\u002Ftildeweb.nl\u002F~michiel","Michiel Beijen is a software developer and ITSM consultant based in Leiden, Netherlands. He has a long history with the OTRS ecosystem, having served as General Manager for OTRS B.V. in the Benelux region. He is a specialist in Perl-based solutions and contributes to various open-source service management projects, including OTRS, OTOBO, and Znuny.","Michiel Beijen is a software developer and ITSM consultant based in Leiden, Netherlands. He has extensive experience in the OTRS ecosystem and previously served as General Manager for OTRS B.V. in the Benelux region. He specializes in Perl-based solutions and contributes to various open-source service management projects such as OTRS, OTOBO, and Znuny.",{"country":1613},"NL",[],{},"Michiel Beijen","michielb",{"website":1609,"github":1619},"https:\u002F\u002Fgithub.com\u002Fmbeijen","en\u002Forganizations\u002Fmichielb",[],[],[],[92,633,93,96,41,579,40],"Z0kgHiEGiMQz2NsYxvvjgcJoyYzcfEV5AOEFBa8gvjs",{"id":1627,"certifications":1628,"contact":1629,"description":1631,"description_de":1632,"extension":8,"founded_year":7,"headquarters":1633,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1635,"meta":1636,"name":1637,"slug":1638,"social_links":1639,"stem":1640,"support_service_details":1641,"support_services":1642,"support_slas":1643,"tags":1644,"type":45,"__hash__":1646},"organizationsEn\u002Fen\u002Forganizations\u002Fmo-azfar.json",[],{"website":1630},"https:\u002F\u002Fgithub.com\u002Fmo-azfar","Mohd Azfar is a developer and community contributor specializing in the Znuny and OTRS ITSM platforms. He develops and maintains various open-source plugins, including dynamic field widgets, process management enhancements, and notification integrations for Telegram, Slack, and Microsoft Teams.","Mohd Azfar ist ein Entwickler und Community-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er entwickelt und pflegt verschiedene Open-Source-Plugins, darunter Widgets für dynamische Felder, Erweiterungen für das Prozessmanagement und Benachrichtigungsintegrationen für Telegram, Slack und Microsoft Teams.",{"country":1634},"Malaysia",[],{},"Mohd Azfar","mo-azfar",{"website":1630,"github":1630},"en\u002Forganizations\u002Fmo-azfar",[],[],[],[93,92,41,42,1117,1645],"Integrations","J0y6wkutE4Vm2KlLskXu0wIZ53Th3LZoSiWaUUfo5TM",{"id":1648,"certifications":1649,"contact":1650,"description":1652,"description_de":1653,"extension":8,"founded_year":7,"headquarters":1654,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1655,"meta":1656,"name":1657,"slug":1658,"social_links":1659,"stem":1661,"support_service_details":1662,"support_services":1663,"support_slas":1664,"tags":1665,"type":45,"__hash__":1668},"organizationsEn\u002Fen\u002Forganizations\u002Fmuhammadn.json",[],{"website":1651},"http:\u002F\u002Funrealasia.net","Muhammad Nuzaihan Bin Kamal Luddin is a software engineer and open-source contributor based in Kuala Lumpur, Malaysia. He is the developer of the Laravel Zammad API wrapper, a key integration tool that allows Laravel applications to interact seamlessly with the Zammad helpdesk and ITSM platform.","Muhammad Nuzaihan Bin Kamal Luddin ist ein Softwareentwickler und Open-Source-Contributor aus Kuala Lumpur, Malaysia. Er ist der Entwickler des Laravel Zammad API-Wrappers, eines wichtigen Integrations-Tools, das es Laravel-Anwendungen ermöglicht, nahtlos mit dem Zammad-Helpdesk und der ITSM-Plattform zu interagieren.",{"country":1634},[],{},"Muhammad Nuzaihan Bin Kamal Luddin","muhammadn",{"website":1651,"github":1660},"https:\u002F\u002Fgithub.com\u002Fmuhammadn","en\u002Forganizations\u002Fmuhammadn",[],[],[],[202,361,1666,1386,1667,71],"php","itsm-integration","tuJy9850oFr2vX4U8urvl30CkCwvugXaXd55PL2Fp3Y",{"id":1670,"certifications":1671,"contact":1672,"description":1674,"description_de":1675,"extension":8,"founded_year":7,"headquarters":1676,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":9,"logo_url":7,"maintained_systems":1678,"meta":1679,"name":1680,"slug":1681,"social_links":1682,"stem":1684,"support_service_details":1685,"support_services":1686,"support_slas":1687,"tags":1688,"type":600,"__hash__":1694},"organizationsEn\u002Fen\u002Forganizations\u002Fmultiotp.json",[],{"website":1673},"https:\u002F\u002Fwww.multiotp.net\u002F","multiOTP is an open-source strong authentication solution (2FA) developed by the Swiss company SysCo. It provides an operating-system-independent PHP library, CLI, and web interface for managing one-time passwords. It is a key security component in the ITSM ecosystem, particularly for GLPI, where it enables multi-factor authentication via RADIUS or dedicated plugins, supporting OATH (TOTP\u002FHOTP), SMS, and hardware tokens.","multiOTP ist eine vom Schweizer Unternehmen SysCo entwickelte Open-Source-Lösung für die starke Authentifizierung (2FA). Sie bietet eine betriebssystemunabhängige PHP-Bibliothek, ein CLI und eine Weboberfläche zur Verwaltung von Einmalpasswörtern. Als zentrale Sicherheitskomponente im ITSM-Ökosystem, insbesondere für GLPI, ermöglicht sie die Multi-Faktor-Authentifizierung über RADIUS oder spezielle Plugins und unterstützt OATH (TOTP\u002FHOTP), SMS sowie Hardware-Token.",{"country":1677},"CH",[],{},"multiOTP","multiotp",{"website":1673,"github":1683},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fmultiotp","en\u002Forganizations\u002Fmultiotp",[],[],[],[1689,1690,39,1691,1692,1693,769],"2FA","MFA","Authentication","Security","RADIUS","SY3oY1tZJw-8lCHWrJtSIAoWheq3gZB0mOq0hbNdrYk",{"id":1696,"certifications":1697,"contact":1698,"description":1700,"description_de":1700,"extension":8,"founded_year":7,"headquarters":1701,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":1702,"meta":1703,"name":1704,"slug":1705,"social_links":1706,"stem":1708,"support_service_details":1709,"support_services":1710,"support_slas":1711,"tags":1712,"type":231,"__hash__":1716},"organizationsEn\u002Fen\u002Forganizations\u002Fnetways.json",[],{"website":1699},"https:\u002F\u002Fwww.netways.de\u002F","NETWAYS GmbH is a leading German open-source specialist with over 25 years of experience in IT infrastructure management. The company provides consulting, support, and managed services for monitoring (Icinga), ITSM (i-doit, Znuny), and automation. NETWAYS is also known for organizing major industry events like OSMC and stackconf and actively contributes to the open-source community through various plugins and integrations.",{"country":142},[],{},"NETWAYS GmbH","netways",{"website":1699,"github":1707},"https:\u002F\u002Fgithub.com\u002FNETWAYS","en\u002Forganizations\u002Fnetways",[],[],[],[653,1713,41,576,93,40,579,1714,1715],"Icinga","Managed Services","Training","T8K4jhlLsGhsKvcqEOzkSDBS1hItqxEda8Us3Hu4Kxs",{"id":1718,"certifications":1719,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1720,"meta":1721,"name":1722,"slug":1722,"social_links":7,"stem":1723,"support_service_details":1724,"support_services":1725,"support_slas":1726,"tags":1727,"type":20,"__hash__":1728},"organizationsEn\u002Fen\u002Forganizations\u002Fneurofractal.json",[],[],{},"neurofractal","en\u002Forganizations\u002Fneurofractal",[],[],[],[],"7YtgnTF2c8v7-222bDDvQT0ghFwl1U7CN8DzcvqvxpE",{"id":1730,"certifications":1731,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1732,"meta":1733,"name":1734,"slug":1735,"social_links":7,"stem":1736,"support_service_details":1737,"support_services":1738,"support_slas":1739,"tags":1740,"type":20,"__hash__":1741},"organizationsEn\u002Fen\u002Forganizations\u002Fnevermin.json",[],[],{},"NeverMin","nevermin","en\u002Forganizations\u002Fnevermin",[],[],[],[],"EQOlt7edhkoUgi_L4e6mIlCNcAW0vKVq4cWO9olkY_s",{"id":1743,"certifications":1744,"contact":1745,"description":1747,"description_de":1748,"extension":8,"founded_year":7,"headquarters":1749,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":9,"logo_url":7,"maintained_systems":1750,"meta":1751,"name":1752,"slug":1753,"social_links":1754,"stem":1756,"support_service_details":1757,"support_services":1758,"support_slas":1759,"tags":1760,"type":231,"__hash__":1765},"organizationsEn\u002Fen\u002Forganizations\u002Fnextcloud.json",[],{"website":1746},"https:\u002F\u002Fnextcloud.com","Nextcloud is a leading open-source content collaboration platform that provides file sharing, communication, and productivity tools. It integrates deeply with ITSM solutions like Zammad and iTop, offering unified search, dashboard widgets, and ticket notifications to streamline service management workflows within a secure, self-hosted environment.","Nextcloud ist eine führende Open-Source-Plattform für Content Collaboration, die Filesharing, Kommunikation und Produktivitätswerkzeuge bereitstellt. Sie lässt sich tief in ITSM-Lösungen wie Zammad und iTop integrieren und bietet eine vereinheitlichte Suche, Dashboard-Widgets sowie Ticket-Benachrichtigungen, um Service-Management-Workflows in einer sicheren, selbstgehosteten Umgebung zu optimieren.",{"country":80},[],{},"Nextcloud","nextcloud",{"website":1746,"github":1755},"https:\u002F\u002Fgithub.com\u002Fnextcloud","en\u002Forganizations\u002Fnextcloud",[],[],[],[1761,71,1515,1762,1162,1763,1764],"content-collaboration","itop-integration","productivity","collaboration-platform","n99k8PTmRMlG3ageS-Dq2OLmj0Poc_GyzNid7R4ecpk",{"id":1767,"certifications":1768,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":1769,"meta":1770,"name":1771,"slug":1771,"social_links":7,"stem":1772,"support_service_details":1773,"support_services":1774,"support_slas":1775,"tags":1776,"type":20,"__hash__":1777},"organizationsEn\u002Fen\u002Forganizations\u002Fnfrastack.json",[],[],{},"nfrastack","en\u002Forganizations\u002Fnfrastack",[],[],[],[],"rVpAwxCIyBXo0KdTiwOHoBGHtTuMkjA9YOhSr9IYOFA",{"id":1779,"certifications":1780,"contact":1781,"description":1782,"description_de":1783,"extension":8,"founded_year":7,"headquarters":1784,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":1785,"meta":1786,"name":1787,"slug":1788,"social_links":1789,"stem":1791,"support_service_details":1792,"support_services":1793,"support_slas":1794,"tags":1795,"type":45,"__hash__":1796},"organizationsEn\u002Fen\u002Forganizations\u002Fnics.json",[],{"website":51},"Nicolas S., widely known as 'nics' in the GLPI community, is a core developer and global moderator for the GLPI ITSM project. As a key member of the Teclib' team, he maintains several essential plugins and is a primary figure in providing community support and technical guidance for the platform.","Nicolas S., in der GLPI-Community weithin als 'nics' bekannt, ist ein Core-Entwickler und globaler Moderator für das GLPI-ITSM-Projekt. Als wichtiges Mitglied des Teclib'-Teams betreut er mehrere essenzielle Plugins und ist eine zentrale Figur bei der Bereitstellung von Community-Support und technischer Beratung für die Plattform.",{"country":54},[],{},"Nicolas S. 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Their primary contribution is the znuny-docker project, which facilitates the setup of Znuny using Docker and Nginx.","nyanmark ist ein Open-Source-Entwickler, der sich auf containerisierte Bereitstellungslösungen für die Znuny (ehemals OTRS) Helpdesk- und ITSM-Plattform konzentriert. 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In der Community ist sie vor allem für die Entwicklung von 'innovazammad' bekannt, einer Bridge zur Integration von Innovaphone-Telefonanlagen in die CTI-Schnittstelle von Zammad.",{"country":142},[],{},"RegioHelden GmbH","regiohelden",{"website":2174,"github":2183},"https:\u002F\u002Fgithub.com\u002FRegioHelden","en\u002Forganizations\u002Fregiohelden",[],[],[],[202,554,2189,71,206],"innovaphone","cYefxmFRNgaYU7ArjdDb_oLG4AwBV3S96XUnk00Qe8s",{"id":2192,"certifications":2193,"contact":2194,"description":2196,"description_de":2197,"extension":8,"founded_year":7,"headquarters":2198,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2199,"meta":2200,"name":2201,"slug":2202,"social_links":2203,"stem":2205,"support_service_details":2206,"support_services":2207,"support_slas":2208,"tags":2209,"type":45,"__hash__":2215},"organizationsEn\u002Fen\u002Forganizations\u002Frelivnd.json",[],{"website":2195},"https:\u002F\u002Frelivnd.dev","Tobias Emil Vonesch, known as relivnd, is a Swiss Cloud Engineer, Technical Sales Engineer, and AWS Community Builder based in Zurich. He specializes in DevOps, GitOps, and cloud-native architectures, particularly within the AWS and Kubernetes ecosystems. He develops open-source tools and integrations that streamline IT operations and infrastructure management, contributing to the broader cloud and service management community.","Tobias Emil Vonesch, bekannt als relivnd, ist ein Schweizer Cloud Engineer, Technical Sales Engineer und AWS Community Builder aus Zürich. Er ist spezialisiert auf DevOps, GitOps und Cloud-Native-Architekturen, insbesondere im AWS- und Kubernetes-Umfeld. Er entwickelt Open-Source-Tools und Integrationen zur Optimierung von IT-Abläufen und Infrastrukturmanagement und engagiert sich aktiv in der Cloud- und Service-Management-Community.",{"country":1677},[],{},"Tobias Emil Vonesch (relivnd)","relivnd",{"website":2195,"github":2204},"https:\u002F\u002Fgithub.com\u002Frelivnd","en\u002Forganizations\u002Frelivnd",[],[],[],[2210,2211,1023,2212,2213,40,2214],"AWS","Kubernetes","GitOps","Cloud Engineering","AWS Community Builder","eH6DMeQRCK1Z8M16Imp3ffQ6h-eCSS_PquExMdfL_Go",{"id":2217,"certifications":2218,"contact":2219,"description":2221,"description_de":2222,"extension":8,"founded_year":7,"headquarters":2223,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2224,"meta":2225,"name":2226,"slug":2227,"social_links":2228,"stem":2229,"support_service_details":2230,"support_services":2231,"support_slas":2232,"tags":2233,"type":45,"__hash__":2234},"organizationsEn\u002Fen\u002Forganizations\u002Frene-bcker.json",[],{"website":2220},"https:\u002F\u002Fperl-services.de","Renée Bäcker is a prominent Perl developer and ITSM consultant specializing in the Znuny and OTRS ecosystems. She is the founder of Perl-Services.de and the creator of OPAR (OPM Package ARchive), providing a vast collection of open-source and commercial add-ons, professional training, and custom development services.","Renée Bäcker ist eine bekannte Perl-Entwicklerin und ITSM-Beraterin, die auf die Ökosysteme Znuny und OTRS spezialisiert ist. Sie ist Gründerin von Perl-Services.de und Schöpferin von OPAR (OPM Package ARchive). Sie bietet eine umfangreiche Sammlung von Open-Source- und kommerziellen Add-ons sowie professionelle Schulungen und Individualentwicklungen an.",{"country":80},[],{},"Renée Bäcker","rene-bcker",{"website":2220,"github":1990},"en\u002Forganizations\u002Frene-bcker",[],[],[],[93,92,96,41,724,1997,579,1715],"CZLRNacNIzIe033XhjfbHfb3PPM5LytEVlai6nrWc8o",{"id":2236,"certifications":2237,"contact":2238,"description":2240,"description_de":2241,"extension":8,"founded_year":7,"headquarters":2242,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2243,"meta":2244,"name":2245,"slug":2246,"social_links":2247,"stem":2249,"support_service_details":2250,"support_services":2251,"support_slas":2252,"tags":2253,"type":45,"__hash__":2255},"organizationsEn\u002Fen\u002Forganizations\u002Fridaamirini.json",[],{"website":2239},"https:\u002F\u002Fridaamirini.de","Rida Amirini is an independent developer based in Cologne, Germany. He is best known in the ITSM community for creating the unofficial Zammad-Jira web extension, which facilitates the creation of Jira issues directly from the Zammad helpdesk interface. His work focuses on enhancing open-source tools and providing useful integrations for support teams.","Rida Amirini ist ein unabhängiger Entwickler aus Köln, Deutschland. In der ITSM-Community ist er vor allem für die Erstellung der inoffiziellen Zammad-Jira-Web-Erweiterung bekannt, die die Erstellung von Jira-Issues direkt aus der Zammad-Helpdesk-Oberfläche ermöglicht. Seine Arbeit konzentriert sich auf die Verbesserung von Open-Source-Tools und die Bereitstellung nützlicher Integrationen für Support-Teams.",{"country":142},[],{},"Rida Amirini","ridaamirini",{"website":2239,"github":2248},"https:\u002F\u002Fgithub.com\u002Fridaamirini","en\u002Forganizations\u002Fridaamirini",[],[],[],[202,203,2254,206,71],"browser-extension","1yKStMMlclnD4bXXrVGj2n0-R4KM21NHLsrPMXSiAjE",{"id":2257,"certifications":2258,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2259,"meta":2260,"name":2261,"slug":2261,"social_links":7,"stem":2262,"support_service_details":2263,"support_services":2264,"support_slas":2265,"tags":2266,"type":20,"__hash__":2267},"organizationsEn\u002Fen\u002Forganizations\u002Friteshbonthalakoti.json",[],[],{},"riteshbonthalakoti","en\u002Forganizations\u002Friteshbonthalakoti",[],[],[],[],"92gNsKJY_41rZJH_MlGRZvRfcE5uaSe3DepN0CM-Ezs",{"id":2269,"certifications":2270,"contact":2271,"description":2273,"description_de":2274,"extension":8,"founded_year":7,"headquarters":2275,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2276,"meta":2277,"name":2278,"slug":2279,"social_links":2280,"stem":2282,"support_service_details":2283,"support_services":2284,"support_slas":2285,"tags":2286,"type":45,"__hash__":2288},"organizationsEn\u002Fen\u002Forganizations\u002Frkaldung.json",[],{"website":2272},"https:\u002F\u002Fwww.znuny.com\u002F","Roy Kaldung is a core developer for the Znuny open-source ticket system and a prominent contributor to the Zammad and OTRS ecosystems. He specializes in backend development, DevOps, and complex ITSM migrations, providing deep technical expertise in Perl and Ruby-based service management platforms.","Roy Kaldung is a core developer for the Znuny open-source ticketing system and a long-time contributor to the OTRS and Zammad ecosystems. He specializes in backend development, DevOps, and complex ITSM migrations, providing deep technical expertise for Perl- and Ruby-based service management platforms.",{"country":80},[],{},"Roy Kaldung","rkaldung",{"website":2272,"github":2281},"https:\u002F\u002Fgithub.com\u002Frkaldung","en\u002Forganizations\u002Frkaldung",[],[],[],[93,92,153,41,156,2287,96,1281,1023,40],"Migration","sLeRp4ZqBmmyqVf_uwHHteXz4Ew3zu3QfdlhNxZ3AG4",{"id":2290,"certifications":2291,"contact":2292,"description":2294,"description_de":2295,"extension":8,"founded_year":7,"headquarters":2296,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2298,"meta":2299,"name":2300,"slug":2301,"social_links":2302,"stem":2304,"support_service_details":2305,"support_services":2306,"support_slas":2307,"tags":2308,"type":45,"__hash__":2309},"organizationsEn\u002Fen\u002Forganizations\u002Frohitbasu.json",[],{"website":2293},"https:\u002F\u002Fmetacpan.org\u002Fauthor\u002FROHITBASU","Rohit Basu is an open-source developer specializing in the OTRS (Open Ticket Request System) ecosystem. He is the creator of several community-focused modules, including OTRS Ticket Auto Assignment and enhanced escalation management tools, which help organizations automate and optimize service desk workflows.","Rohit Basu is an open-source developer specializing in the OTRS ecosystem (Open Ticket Request System). He is the creator of several community modules, including OTRS Ticket Auto Assignment and advanced escalation management tools, which help organizations automate and optimize service desk workflows.",{"country":2297},"IN",[],{},"Rohit Basu","rohitbasu",{"website":2293,"github":2303},"https:\u002F\u002Fgithub.com\u002Fbasurohit77","en\u002Forganizations\u002Frohitbasu",[],[],[],[92,41,156,1117,40,1118],"ZqduvcieAq-JVDoQSrbIavYBmWQNbTYS1TUsMK-YLpI",{"id":2311,"certifications":2312,"contact":2313,"description":2315,"description_de":2315,"extension":8,"founded_year":7,"headquarters":2316,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2317,"meta":2318,"name":2319,"slug":2320,"social_links":2321,"stem":2322,"support_service_details":2323,"support_services":2324,"support_slas":2325,"tags":2326,"type":45,"__hash__":2328},"organizationsEn\u002Fen\u002Forganizations\u002Frolfschmidt.json",[],{"website":2314},"https:\u002F\u002Fgithub.com\u002Frolfschmidt","Rolf Schmidt is a software developer and a prominent community contributor to the Zammad open-source helpdesk system. He is well-known for creating developer tools, custom packages, and tutorials that facilitate the extension and deployment of Zammad, including specialized API search extensions and Docker-related scripts.",{"country":142},[],{},"Rolf Schmidt","rolfschmidt",{"github":2314,"website":2314},"en\u002Forganizations\u002Frolfschmidt",[],[],[],[153,40,598,1281,499,770,2327],"Plugin Development","aS19qI4cluVYVF2KzHjQU2QMsoEkSZ89vVy92HETOxw",{"id":2330,"certifications":2331,"contact":2332,"description":2334,"description_de":2335,"extension":8,"founded_year":7,"headquarters":2336,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2337,"meta":2338,"name":2339,"slug":2340,"social_links":2341,"stem":2343,"support_service_details":2344,"support_services":2345,"support_slas":2346,"tags":2347,"type":20,"__hash__":2349},"organizationsEn\u002Fen\u002Forganizations\u002Frosa-luxemburgstiftung-berlin.json",[],{"website":2333},"https:\u002F\u002Fwww.rosalux.de","A German political foundation that contributes to the open-source ITSM ecosystem by developing helper scripts, API clients, and maintenance tools for the Zammad helpdesk system. Their IT department actively shares automation solutions and integrations to support the non-profit and open-source community.","Eine deutsche politische Stiftung, die zum Open-Source-ITSM-Ökosystem beiträgt, indem sie Hilfsskripte, API-Clients und Wartungstools für das Zammad-Helpdesk-System entwickelt. Ihre IT-Abteilung teilt aktiv Automatisierungslösungen und Integrationen, um die Non-Profit- und Open-Source-Gemeinschaft zu unterstützen.",{"country":142},[],{},"Rosa-Luxemburg-Stiftung","rosa-luxemburgstiftung-berlin",{"website":2333,"github":2342},"https:\u002F\u002Fgithub.com\u002FRosa-Luxemburg-Stiftung-Berlin","en\u002Forganizations\u002Frosa-luxemburgstiftung-berlin",[],[],[],[202,71,228,812,1666,2348],"ruby","brgK3j5cJNTK9uq1AYi5XpRCVVG8jeL51QKxBoicVRk",{"id":2351,"certifications":2352,"contact":2353,"description":2354,"description_de":2355,"extension":8,"founded_year":7,"headquarters":2356,"information_disclaimer":2357,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":9,"logo_url":2358,"maintained_systems":2359,"meta":2360,"name":2361,"slug":2362,"social_links":2363,"stem":2365,"support_service_details":2366,"support_services":2381,"support_slas":2382,"tags":2391,"type":231,"__hash__":2393},"organizationsEn\u002Fen\u002Forganizations\u002Frother-oss.json",[],{"website":1480,"support_email":7,"support_portal":7},"Rother OSS GmbH is the creator and primary maintainer of OTOBO, a flexible open-source ITSM and service management suite forked from OTRS. Based in Germany, the company provides enterprise-grade support, managed hosting, consulting, and professional services. They specialize in migrating OTRS systems to OTOBO and developing custom extensions for the platform.","Die Rother OSS GmbH ist der Initiator und Hauptentwickler von OTOBO, einer flexiblen Open-Source-ITSM- und Service-Management-Suite, die als Fork von OTRS entstand. Das Unternehmen mit Sitz in Bayern bietet Enterprise-Support, Managed Hosting, Beratung und professionelle Dienstleistungen an. Ein Schwerpunkt liegt auf der Migration von OTRS-Systemen zu OTOBO sowie der Entwicklung individueller Erweiterungen für die Plattform.",{"city":7,"country":142},"Published service, pricing, and SLA information is indicative and may differ by contract or region.","https:\u002F\u002Flogo.clearbit.com\u002Fotobo.io",[869],{},"Rother OSS GmbH","rother-oss",{"github":2364,"website":1480},"https:\u002F\u002Fgithub.com\u002FRotherOSS","en\u002Forganizations\u002Frother-oss",[2367,2373,2377],{"name":2368,"description":2369,"price_text":702,"pricing_url":2370,"provenance":2371},"Enterprise OTOBO support","Professional support for OTOBO installations and operations.","https:\u002F\u002Fotobo.io\u002Fen\u002Fservices\u002F",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2372,"source_url":2370},"OTOBO services page",{"name":2374,"description":2375,"price_text":702,"pricing_url":2370,"provenance":2376},"Managed OTOBO hosting","Hosted OTOBO options with maintenance and operations support.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2372,"source_url":2370},{"name":2378,"description":2379,"price_text":702,"pricing_url":2370,"provenance":2380},"Migration and upgrade services","Migration support for moving from OTRS and other legacy stacks.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2372,"source_url":2370},[2368,2374,2378],[2383],{"name":717,"response_time":2384,"resolution_time":2384,"availability":2385,"coverage_hours":2386,"notes":2387,"provenance":2388},"Contract dependent","Defined per support agreement","Business hours and extended options","SLA values should be confirmed in the selected support plan.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2389,"source_url":2390},"OTOBO website","https:\u002F\u002Fotobo.io\u002Fen\u002F",[41,40,156,633,2392,1315,577,894],"OTRS Fork","OcXO4QKFhkjTKS80X_iCBkVOKt13wt4oKRjuXDInGBY",{"id":2395,"certifications":2396,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2397,"meta":2398,"name":2399,"slug":2399,"social_links":7,"stem":2400,"support_service_details":2401,"support_services":2402,"support_slas":2403,"tags":2404,"type":20,"__hash__":2405},"organizationsEn\u002Fen\u002Forganizations\u002Fruswan.json",[],[],{},"ruswan","en\u002Forganizations\u002Fruswan",[],[],[],[],"zebJJst4n_5lo7WF7T1xyNrC8JEDme7LenuHXaw5bMI",{"id":2407,"certifications":2408,"contact":2409,"description":2411,"description_de":2411,"extension":8,"founded_year":7,"headquarters":2412,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2413,"meta":2414,"name":2415,"slug":2416,"social_links":2417,"stem":2418,"support_service_details":2419,"support_services":2420,"support_slas":2421,"tags":2422,"type":45,"__hash__":2426},"organizationsEn\u002Fen\u002Forganizations\u002Fs3bt3r.json",[],{"website":2410},"https:\u002F\u002Fgithub.com\u002FS3bt3r","Sebastian (S3bt3r) is an open-source developer and the creator of the Zammad.Client library. This library provides a comprehensive .NET\u002FC# wrapper for the Zammad REST API, enabling developers to seamlessly integrate .NET applications with the Zammad helpdesk and ticketing system.",{"country":80},[],{},"Sebastian (S3bt3r)","s3bt3r",{"github":2410,"website":2410},"en\u002Forganizations\u002Fs3bt3r",[],[],[],[153,2423,2424,2425,40,157],".NET","C#","API Client","1GLGC54Tz-GpvyRA55I4S7pgla_w12vJCzCQbmE1DJI",{"id":2428,"certifications":2429,"contact":2430,"description":2432,"description_de":2433,"extension":8,"founded_year":7,"headquarters":2434,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2436,"meta":2437,"name":2438,"slug":2439,"social_links":2440,"stem":2442,"support_service_details":2443,"support_services":2444,"support_slas":2445,"tags":2446,"type":231,"__hash__":2448},"organizationsEn\u002Fen\u002Forganizations\u002Fs7design.json",[],{"website":2431},"https:\u002F\u002Fs7codedesign.com\u002F","S7 Code & Design is a Serbian software development company specializing in the OTRS framework. They provide custom module development, professional support, and consulting services for open-source ITSM solutions, helping organizations optimize their service management processes.","S7 Code & Design ist ein serbisches Softwareentwicklungsunternehmen, das sich auf das OTRS-Framework spezialisiert hat. Sie bieten kundenspezifische Modulentwicklung, professionellen Support und Beratungsdienstleistungen für Open-Source-ITSM-Lösungen an und unterstützen Unternehmen bei der Optimierung ihrer Service-Management-Prozesse.",{"country":2435},"Serbia",[],{},"S7 Code & Design","s7design",{"website":2431,"github":2441},"https:\u002F\u002Fgithub.com\u002Fs7design","en\u002Forganizations\u002Fs7design",[],[],[],[92,93,41,156,40,2447],"Module Development","5vzWK1MgGKCrblsrvG1D6oEgEEG8JKSSHVxw2W9KqZ8",{"id":2450,"certifications":2451,"contact":2452,"description":2454,"description_de":2455,"extension":8,"founded_year":7,"headquarters":2456,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2457,"meta":2458,"name":2459,"slug":2460,"social_links":2461,"stem":2462,"support_service_details":2463,"support_services":2464,"support_slas":2465,"tags":2466,"type":45,"__hash__":2468},"organizationsEn\u002Fen\u002Forganizations\u002Fsamirfor.json",[],{"website":2453},"https:\u002F\u002Fgithub.com\u002Fsamirfor","Samir C. Costa is an open-source developer and contributor to the ITSM and monitoring ecosystem. He is recognized for creating Zabbix templates and automation scripts that integrate with tools like GLPI and FusionInventory, helping organizations bridge the gap between infrastructure monitoring and asset management.","Samir C. Costa ist ein Open-Source-Entwickler und Mitwirkender im ITSM- und Monitoring-Ökosystem. Er ist bekannt für die Erstellung von Zabbix-Templates und Automatisierungsskripten zur Integration von Tools wie GLPI und FusionInventory, die Unternehmen dabei unterstützen, die Lücke zwischen Infrastrukturüberwachung und Asset-Management zu schließen.",{"country":409},[],{},"Samir C. 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He is a recognized community contributor who maintains Dockerized deployment solutions and contributes to the core codebase of the Znuny open-source project.","Samuel Diniz Casimiro ist ein Tech Lead und SRE mit umfassender Erfahrung im ITSM-Bereich, insbesondere mit Znuny und OTRS. Er ist ein anerkannter Community-Mitwirkender, der Docker-basierte Deployment-Lösungen pflegt und zum Core-Codebase des Znuny-Open-Source-Projekts beiträgt.",{"country":423},[],{},"Samuel Diniz Casimiro","samueldc",{"github":2473,"website":2473},"en\u002Forganizations\u002Fsamueldc",[],[],[],[93,92,499,1023,2487,40],"SRE","ChGTsI-frUqp50JbzarFsUBk5s-KymrmVRarafgvAqI",{"id":2490,"certifications":2491,"contact":2492,"description":2494,"description_de":2495,"extension":8,"founded_year":7,"headquarters":2496,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2497,"meta":2498,"name":2499,"slug":2500,"social_links":2501,"stem":2503,"support_service_details":2504,"support_services":2505,"support_slas":2506,"tags":2507,"type":231,"__hash__":2511},"organizationsEn\u002Fen\u002Forganizations\u002Fscience-computing.json",[],{"website":2493},"https:\u002F\u002Fwww.science-computing.de\u002F","A German IT service provider and Atos subsidiary specializing in complex computing environments such as HPC, CAD, and CAE. Within the ITSM ecosystem, they are a recognized provider of professional services, consulting, and custom extensions for the OTRS and Znuny service management platforms.","Ein deutscher IT-Dienstleister und Atos-Tochterunternehmen, das auf komplexe Rechnerumgebungen wie HPC, CAD und CAE spezialisiert ist. Im ITSM-Ökosystem ist das Unternehmen ein anerkannter Anbieter von professionellen Dienstleistungen, Beratung und individuellen Erweiterungen für die Service-Management-Plattformen OTRS und Znuny.",{"country":142},[],{},"science + computing ag","science-computing",{"website":2493,"github":2502},"https:\u002F\u002Fgithub.com\u002Fscience-computing","en\u002Forganizations\u002Fscience-computing",[],[],[],[92,93,41,2508,2509,2510],"HPC","System Integration","Atos","evU_UN9GIolPai4-AdlthZzXJjtq8V-O1FgYFYhLpV0",{"id":2513,"certifications":2514,"contact":2515,"description":2517,"description_de":2518,"extension":8,"founded_year":7,"headquarters":2519,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2520,"meta":2521,"name":2522,"slug":2523,"social_links":2524,"stem":2526,"support_service_details":2527,"support_services":2528,"support_slas":2529,"tags":2530,"type":231,"__hash__":2534},"organizationsEn\u002Fen\u002Forganizations\u002Fseven-io.json",[],{"website":2516},"https:\u002F\u002Fwww.seven.io\u002F","seven.io is a German cloud messaging provider that offers a robust SMS gateway and API for automated notifications. The company provides specialized integrations and plugins for various ITSM, helpdesk, and monitoring platforms, including Zammad, Jira, Nagios, and Zabbix, enabling teams to send automated alerts and status updates via SMS and other mobile channels.","seven.io is a German cloud messaging provider that offers a powerful SMS gateway and an API for automated notifications. The company provides specialized integrations and plugins for various ITSM, helpdesk, and monitoring platforms like Zammad, Jira, Nagios, and Zabbix, allowing teams to send automated alerts and status updates via SMS and other mobile channels.",{"country":142},[],{},"seven.io","seven-io",{"website":2516,"github":2525},"https:\u002F\u002Fgithub.com\u002Fseven-io","en\u002Forganizations\u002Fseven-io",[],[],[],[2531,2532,202,203,2533,228,204],"sms-gateway","notifications","messaging","BSlv-Vp8obE6hBSQqklVLvtNLB9YY5JY39ZyG6Am7fQ",{"id":2536,"certifications":2537,"contact":2538,"description":2540,"description_de":2540,"extension":8,"founded_year":7,"headquarters":2541,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2542,"meta":2543,"name":2544,"slug":2545,"social_links":2546,"stem":2547,"support_service_details":2548,"support_services":2549,"support_slas":2550,"tags":2551,"type":45,"__hash__":2552},"organizationsEn\u002Fen\u002Forganizations\u002Fshikin.json",[],{"website":2539},"https:\u002F\u002Fgithub.com\u002Fshikin","Walid Nouh, widely known by his handle 'Shikin', is a veteran core developer and product manager for the GLPI ITSM platform. Since 2006, he has been a central figure in the GLPI community, responsible for developing and maintaining essential plugins such as Fields, Generic Object, and PDF, which are used by thousands of organizations to extend GLPI's core capabilities.",{"country":54},[],{},"Walid Nouh (Shikin)","shikin",{"github":2539,"website":2539},"en\u002Forganizations\u002Fshikin",[],[],[],[39,41,40,769,44,42],"vE8iqInCDqTpnfj3tcy58t44MhWAeFNHbR-usYOeD8s",{"id":2554,"certifications":2555,"contact":2556,"description":2558,"description_de":2559,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2560,"meta":2561,"name":2562,"slug":2563,"social_links":2564,"stem":2566,"support_service_details":2567,"support_services":2568,"support_slas":2569,"tags":2570,"type":45,"__hash__":2572},"organizationsEn\u002Fen\u002Forganizations\u002Fsirhexalot.json",[],{"website":2557},"https:\u002F\u002Fn8n.io\u002Fcreators\u002Fsirhexalot\u002F","An open-source developer and automation specialist who creates integrations and workflow templates for the Zammad ITSM system, primarily using the n8n platform. As a verified creator on n8n, he provides solutions for syncing Entra ID users, managing Zammad roles, and automating data exports.","Ein Open-Source-Entwickler und Automatisierungsspezialist, der Integrationen und Workflow-Vorlagen für das Zammad ITSM-System erstellt, primär unter Verwendung der n8n-Plattform. Als verifizierter Ersteller auf n8n bietet er Lösungen für die Synchronisierung von Entra ID-Benutzern, die Verwaltung von Zammad-Rollen und den automatisierten Datenexport an.",[],{},"Sirhexalot","sirhexalot",{"website":2557,"github":2565},"https:\u002F\u002Fgithub.com\u002FSirhexalot","en\u002Forganizations\u002Fsirhexalot",[],[],[],[153,227,1117,1118,40,157,2571],"Entra ID","x8LDvKw8wVawKf_c2AdVMNNTub_hVsSg8FaWskDxXNI",{"id":2574,"certifications":2575,"contact":2576,"description":2578,"description_de":2579,"extension":8,"founded_year":7,"headquarters":2580,"information_disclaimer":2581,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":9,"logo_url":2582,"maintained_systems":2583,"meta":2585,"name":2586,"slug":2587,"social_links":2588,"stem":2590,"support_service_details":2591,"support_services":2605,"support_slas":2606,"tags":2611,"type":231,"__hash__":2615},"organizationsEn\u002Fen\u002Forganizations\u002Fsoftoft.json",[],{"website":2577,"support_email":7,"sales_email":7},"https:\u002F\u002Fsoftoft.de","Softoft is a technology company specializing in AI-powered automation and custom software solutions for open-source ticket systems. They are the developers of Open Ticket AI (OTAI), an on-premise automation engine that classifies, routes, and processes tickets for systems like OTRS, Znuny, OTOBO, and Zammad.","Softoft ist ein Technologieunternehmen, das sich auf KI-gestützte Automatisierung und maßgeschneiderte Softwarelösungen für Open-Source-Ticketsysteme spezialisiert hat. Sie sind die Entwickler von Open Ticket AI (OTAI), einer On-Premise-Automatisierungs-Engine, die Tickets für Systeme wie OTRS, Znuny, OTOBO und Zammad klassifiziert, weiterleitet und verarbeitet.",{"city":7,"country":80},"Displayed service, price, and SLA data is informational and may differ in custom offers.","https:\u002F\u002Flogo.clearbit.com\u002Fsoftoft.de",[2584],"otai-desk",{},"Softoft","softoft",{"github":2589,"website":2577},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga","en\u002Forganizations\u002Fsoftoft",[2592,2597,2601],{"name":2593,"description":2594,"price_text":702,"pricing_url":2577,"provenance":2595},"AI workflow consulting for ITSM","Advisory and implementation support for AI-enabled service desk workflows.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2596,"source_url":2577},"Softoft website",{"name":2598,"description":2599,"price_text":702,"pricing_url":2577,"provenance":2600},"Custom plugin and API integration","Custom development for plugins and external system integrations.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2596,"source_url":2577},{"name":2602,"description":2603,"price_text":702,"pricing_url":2577,"provenance":2604},"Runtime and automation support","Support for runtime operations and automation rollouts.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2596,"source_url":2577},[2593,2598,2602],[2607],{"name":717,"response_time":718,"resolution_time":718,"availability":2608,"coverage_hours":720,"notes":2609,"provenance":2610},"As defined per customer agreement","SLA commitments should be confirmed directly with Softoft.",{"created_by_organization":10,"verified_by_organization":10,"source_type":704,"source_label":2596,"source_url":2577},[870,2612,869,202,2613,228,71,205,2614],"znuny","ai","kanban","UCa_EeYXo-lA5Oq5xQ1o9Fg722N-RoJ7mdRwgn6Cm6Q",{"id":2617,"certifications":2618,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2619,"meta":2620,"name":2621,"slug":2621,"social_links":7,"stem":2622,"support_service_details":2623,"support_services":2624,"support_slas":2625,"tags":2626,"type":20,"__hash__":2627},"organizationsEn\u002Fen\u002Forganizations\u002Fspm.json",[],[],{},"spm","en\u002Forganizations\u002Fspm",[],[],[],[],"qi8hdB3ukE8Yz3bXAvRaNLwRRnLNwoQ56wbgSQ-msPs",{"id":2629,"certifications":2630,"contact":2631,"description":2633,"description_de":2634,"extension":8,"founded_year":7,"headquarters":2635,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2636,"meta":2637,"name":2638,"slug":2639,"social_links":2640,"stem":2642,"support_service_details":2643,"support_services":2644,"support_slas":2645,"tags":2646,"type":45,"__hash__":2647},"organizationsEn\u002Fen\u002Forganizations\u002Fsvenoe.json",[],{"website":2632},"https:\u002F\u002Fotobo.de","Sven Oehme is a core developer at Rother OSS GmbH and a primary maintainer of the OTOBO open-source service management suite. With a strong background in Perl and the OTRS ecosystem, he plays a key role in the technical development and maintenance of OTOBO, focusing on core functionality and ITSM modules.","Sven Oehme ist Core-Entwickler bei der Rother OSS GmbH und einer der Hauptentwickler der Open-Source-Service-Management-Suite OTOBO. Mit seiner langjährigen Erfahrung im OTRS-Ökosystem und in der Perl-Entwicklung trägt er maßgeblich zur technischen Weiterentwicklung von OTOBO bei, insbesondere im Bereich des Systemkerns und der ITSM-Module.",{"country":142},[],{},"Sven Oehme","svenoe",{"website":2632,"github":2641},"https:\u002F\u002Fgithub.com\u002Fsvenoe","en\u002Forganizations\u002Fsvenoe",[],[],[],[633,92,96,41,40,1315],"CV0xaHXDkBWtbz7DwbJfOraBf7WlXSLxJ6bF4u7-StA",{"id":2649,"certifications":2650,"contact":2651,"description":2654,"description_de":2655,"extension":8,"founded_year":7,"headquarters":2656,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2659,"meta":2660,"name":2661,"slug":2662,"social_links":2663,"stem":2664,"support_service_details":2665,"support_services":2666,"support_slas":2667,"tags":2668,"type":231,"__hash__":2672},"organizationsEn\u002Fen\u002Forganizations\u002Fsysfix.json",[],{"website":2652,"support_email":2653},"https:\u002F\u002Fwww.sysfix.co.uk\u002F","Paul.Stanbra@sysfix.co.uk","SysFix IT Support is a UK-based managed IT services provider offering business IT support, computer repairs, and OTOBO extensions including Theme Customiser for helpdesk branding.","SysFix IT Support ist ein britischer Managed-IT-Dienstleister mit Business-IT-Support, Computer-Reparaturen und OTOBO-Erweiterungen wie Theme Customiser für Helpdesk-Branding.",{"city":2657,"country":2658},"Croydon","United Kingdom",[],{},"SysFix IT Support","sysfix",{"website":2652},"en\u002Forganizations\u002Fsysfix",[],[],[],[869,67,446,2669,2670,2671],"themes","managed-it","uk","Ydiyn0IKqItchijFKvGgew2ZbpK9ztc13mZ7NpHuQqo",{"id":2674,"certifications":2675,"contact":2676,"description":2678,"description_de":2679,"extension":8,"founded_year":7,"headquarters":2680,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2681,"meta":2682,"name":2683,"slug":2684,"social_links":2685,"stem":2687,"support_service_details":2688,"support_services":2689,"support_slas":2690,"tags":2691,"type":45,"__hash__":2693},"organizationsEn\u002Fen\u002Forganizations\u002Ft3easy.json",[],{"website":2677},"https:\u002F\u002Fwww.t3easy.de\u002F","t3easy is the professional brand of Jan Kiesewetter, a developer and consultant specializing in TYPO3 and Zammad. He provides expert services for Zammad deployment (especially via Docker), API integrations, and maintains various open-source tools for the ITSM and CMS ecosystem. He is an active contributor to the Zammad community, particularly in the area of containerized infrastructure.","t3easy is the professional brand of Jan Kiesewetter, a developer and consultant specializing in TYPO3 and Zammad. He provides expert services for Zammad deployment (especially via Docker), API integrations, and maintains various open-source tools for the ITSM and CMS ecosystem. He is an active contributor to the Zammad community, particularly in the area of containerized infrastructures.",{"country":80},[],{},"t3easy (Jan Kiesewetter)","t3easy",{"website":2677,"github":2686},"https:\u002F\u002Fgithub.com\u002Ft3easy","en\u002Forganizations\u002Ft3easy",[],[],[],[153,2692,499,500,579,157,40],"TYPO3","f705C_aBu2L91gu-ZGqk1TbMp9f0QpwRtR8ppot7eX4",{"id":2695,"certifications":2696,"contact":2697,"description":2699,"description_de":2700,"extension":8,"founded_year":7,"headquarters":2701,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2702,"meta":2703,"name":2704,"slug":2705,"social_links":2706,"stem":2707,"support_service_details":2708,"support_services":2709,"support_slas":2710,"tags":2711,"type":45,"__hash__":2714},"organizationsEn\u002Fen\u002Forganizations\u002Ftbaschak.json",[],{"website":2698},"https:\u002F\u002Fgithub.com\u002Ftbaschak","Thorsten Baschak is an active open-source developer and community contributor within the Zammad ecosystem. He specializes in creating bridges and integrations between Zammad and decentralized communication platforms like Matrix and Mattermost, as well as developing tools for cross-system ticket synchronization and automation.","Thorsten Baschak ist ein aktiver Open-Source-Entwickler und Community-Beitragender im Zammad-Ökosystem. Er ist spezialisiert auf die Erstellung von Bridges und Integrationen zwischen Zammad und dezentralen Kommunikationsplattformen wie Matrix und Mattermost sowie auf die Entwicklung von Tools zur systemübergreifenden Ticket-Synchronisation und Automatisierung.",{"country":142},[],{},"Thorsten Baschak","tbaschak",{"github":2698,"website":2698},"en\u002Forganizations\u002Ftbaschak",[],[],[],[153,948,2712,40,157,2713],"Mattermost","Ticket Sync","Q-K4DJ7tZN0VC8mbBi8RYzRIuyJtPRyMmpV_mgD-0lU",{"id":2716,"certifications":2717,"contact":2718,"description":2720,"description_de":2721,"extension":8,"founded_year":7,"headquarters":2722,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2723,"meta":2724,"name":2725,"slug":2726,"social_links":2727,"stem":2728,"support_service_details":2729,"support_services":2730,"support_slas":2731,"tags":2732,"type":45,"__hash__":2735},"organizationsEn\u002Fen\u002Forganizations\u002Fthorsten-l.json",[],{"website":2719},"https:\u002F\u002Fgithub.com\u002Fthorsten-l","Thorsten Ludewig is a German software developer and IT administrator at Ostfalia University of Applied Sciences. He is a recognized contributor to the Zammad ecosystem, specializing in integration tools and scripts for LDAP synchronization, authentication, and API clients.","Thorsten Ludewig ist ein deutscher Softwareentwickler und IT-Administrator an der Ostfalia Hochschule für angewandte Wissenschaften. Er ist ein bekannter Mitwirkender im Zammad-Ökosystem und spezialisiert auf Integrationswerkzeuge und Skripte für LDAP-Synchronisierung, Authentifizierung und API-Clients.",{"country":80},[],{},"Thorsten Ludewig","thorsten-l",{"github":2719,"website":2719},"en\u002Forganizations\u002Fthorsten-l",[],[],[],[202,2733,206,71,2734,228],"ldap","java","nVYi-WAbUq55sc4zS6Qv_85Z0oIYHBj4n9tWUtTekl0",{"id":2737,"certifications":2738,"contact":2739,"description":2741,"description_de":2742,"extension":8,"founded_year":7,"headquarters":2743,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2745,"meta":2746,"name":2747,"slug":2748,"social_links":2749,"stem":2751,"support_service_details":2752,"support_services":2753,"support_slas":2754,"tags":2755,"type":20,"__hash__":2758},"organizationsEn\u002Fen\u002Forganizations\u002Funiversita-di-ferrara.json",[],{"website":2740},"https:\u002F\u002Fwww.unife.it","An Italian public university that has significantly contributed to the GLPI service management ecosystem. It is best known for developing foundational open-source plugins such as 'Generic Object' and 'Fields', which allow for extensive customization of asset management and have since become integral parts of the GLPI platform.","An Italian public university that has significantly contributed to the GLPI service management ecosystem. It is best known for developing foundational open-source plugins such as Generic Object and Fields, which allow for extensive customization of asset management and have since become integral parts of the GLPI platform.",{"country":2744},"IT",[],{},"Università degli Studi di Ferrara","universita-di-ferrara",{"website":2740,"github":2750},"https:\u002F\u002Fgithub.com\u002Funife","en\u002Forganizations\u002Funiversita-di-ferrara",[],[],[],[39,40,2756,41,44,2757],"Education","Italy","D6xhwIvT7bNP_Lrx9WfibAskRUacSFkiSTnE508U_AQ",{"id":2760,"certifications":2761,"contact":7,"description":7,"description_de":7,"extension":8,"founded_year":7,"headquarters":7,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2762,"meta":2763,"name":2764,"slug":2764,"social_links":7,"stem":2765,"support_service_details":2766,"support_services":2767,"support_slas":2768,"tags":2769,"type":20,"__hash__":2770},"organizationsEn\u002Fen\u002Forganizations\u002Fvampirefrog.json",[],[],{},"vampirefrog","en\u002Forganizations\u002Fvampirefrog",[],[],[],[],"WYrrlFlU_zjizcZmPkm0g9JyUvLbYoiUId3gge9gzlI",{"id":2772,"certifications":2773,"contact":2774,"description":2776,"description_de":2777,"extension":8,"founded_year":7,"headquarters":2778,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":10,"is_vendor":10,"logo_url":7,"maintained_systems":2779,"meta":2780,"name":2781,"slug":2782,"social_links":2783,"stem":2784,"support_service_details":2785,"support_services":2786,"support_slas":2787,"tags":2788,"type":45,"__hash__":2792},"organizationsEn\u002Fen\u002Forganizations\u002Fvladslugin987.json",[],{"website":2775},"https:\u002F\u002Fgithub.com\u002Fvladslugin987","Vladislav Slugin, also known as vsdev., is an individual developer and IT student based in Germany. He contributes to the ITSM ecosystem by providing UI enhancements, most notably 'The Dark Theme for OTRS' extension for Google Chrome. His technical focus includes cross-platform development with Kotlin, Compose Multiplatform, and Tauri.","Vladislav Slugin, auch bekannt als vsdev., ist ein in Deutschland ansässiger Individualentwickler und IT-Student. Er trägt zum ITSM-Ökosystem durch UI-Verbesserungen bei, insbesondere durch die Chrome-Erweiterung „The Dark Theme for OTRS“. Sein technischer Fokus liegt auf der plattformübergreifenden Entwicklung mit Kotlin, Compose Multiplatform und Tauri.",{"country":80},[],{},"Vladislav Slugin","vladslugin987",{"github":2775,"website":2775},"en\u002Forganizations\u002Fvladslugin987",[],[],[],[92,2789,2790,2791,40],"UI Enhancement","Chrome Extension","Kotlin","otsViB3PGdIBfmDn2wOmxlvPLuwc_tSzIxoyVssNYds",{"id":2794,"certifications":2795,"contact":2796,"description":2798,"description_de":2798,"extension":8,"founded_year":7,"headquarters":2799,"information_disclaimer":7,"is_plugin_developer":9,"is_support_provider":9,"is_vendor":10,"logo_url":7,"maintained_systems":2800,"meta":2801,"name":2802,"slug":2803,"social_links":2804,"stem":2806,"support_service_details":2807,"support_services":2808,"support_slas":2809,"tags":2810,"type":231,"__hash__":2813},"organizationsEn\u002Fen\u002Forganizations\u002Fwearetechnative.json",[],{"website":2797},"https:\u002F\u002Ftechnative.eu","TechNative is a Dutch cloud consultancy and AWS Advanced Tier Services Partner based in Amersfoort. The company specializes in managed cloud services, FinOps, and the development of open-source integrations for ITSM tools like Jira. 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It provides a modified user interface for agents and customers and enhances the visual experience of the legacy OTRS 3.3 platform.",[870,12290,12104,12224,12293,12312],"legacy",{"package_type":3029,"repository_url":12299,"license":6072},"lhaDa6ZQ1bRMOEJWC6egqhExfRuQyWEJ23-uY5YpvsI",[12316,12389,12469,12488,12561,12630,12744],{"id":12317,"architecture":12318,"comparison":12319,"description":12376,"documentation_url":12350,"extension":8,"fork_of":3245,"full_description":12377,"initial_release_year":12378,"is_active":9,"language":96,"license":3307,"logo_url":12379,"media":7,"meta":12380,"name":3706,"package_format":3029,"package_manager_url":12381,"repository_url":12372,"reviews":12382,"slug":1307,"stem":12383,"tags":12384,"vendor_id":1340,"website":12387,"__hash__":12388},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fkix.json","Perl backend, TypeScript frontend, Docker (MySQL\u002FMariaDB, Redis)",{"identity":12320,"stack":12324,"versions":12336,"security":12341,"community":12344,"ecosystem":12351,"features":12356,"ops":12367,"sources":12371,"stats_as_of":12375},{"maintainer":1306,"project_status":12321,"origin":12322,"lineage":12059,"initial_public_release":12323},"active","Evolved from OTRS \u002F KIX4OTRS; KIX 18 is a rewritten service-management platform","2006",{"primary_language":96,"language_breakdown":12325,"frameworks":12326,"web_servers":12329,"operating_systems":12330,"databases":12331,"search":12334,"cache":12335},{},[12327,12328],"KIX 18 backend","TypeScript frontend",[],[1280],[12332,12333],"MySQL","MariaDB",[],[2858],{"latest":12337,"latest_release_date":12338,"supported_branches":12339,"lts_available":7,"release_notes_url":12340},"18.37","2026-04-28",[3709],"https:\u002F\u002Fforum.kixdesk.com\u002Findex.php?topic=13374.0",{"security_policy_url":7,"advisories_url":7,"security_contact":7,"signed_releases":7,"sbom_available":7,"recent_updates":12342},[12343],"KIX 18.37 (build 5130) published as a stabilization release on 2026-04-28",{"repository_stars":12345,"repository_forks":12346,"issue_tracker_url":12347,"open_issues":3017,"governance":12348,"commercial_backer":1306,"forum_url":5263,"forum_activity":12349,"documentation_url":12350,"contribution_url":1309},24,2,"https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-on-premise\u002Fissues","Vendor-led open-source development","Active project forum for releases, operations, and bug reports","https:\u002F\u002Fdocs.kixdesk.com",{"package_format":7,"package_repository_url":7,"migration_paths":12352,"integration_interfaces":12355},[12353,12354],"Earlier KIX releases","OTRS-derived installations",[2879],{"built_in":12357,"available_via_addon":12361,"unsupported":12364,"unknown":12365},[156,12358,4076,12359,12360],"CMDB \u002F Assets","Reports","Organizations and contacts",[12362,12363],"Service contracts (KIX Pro)","News (KIX Pro)",[],[12366],"Native Kubernetes operator",{"deployment_methods":12368,"container_support":9,"kubernetes_support":7,"monitoring":12370,"backup_documentation_url":7},[12369],"Docker on-premise",[],[12372,12373,12374,12350,5263],"https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-on-premise","https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-backend","https:\u002F\u002Fgithub.com\u002Fkix-service-software\u002Fkix-frontend","2026-08-26","ITSM and service management platform derived from OTRS, developed by KIX Service Software GmbH, focused on asset management and CMDB.","KIX (formerly KIX4OTRS) is a service management platform that evolved from OTRS. Developed by KIX Service Software GmbH, it focuses on IT asset management, CMDB integration, and professional ITSM workflows. The current public line is KIX 18, with a Perl backend and TypeScript frontend, distributed as an on-premise Docker setup.",2006,"https:\u002F\u002Flogo.clearbit.com\u002Fkixdesk.com",{},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fsoftware",[],"en\u002Fticketsystems\u002Fkix",[41,577,12385,96,12386],"Asset-Management","OTRS-Fork","https:\u002F\u002Fwww.kixdesk.com","AhqisIYV89GwjHIP7IosjTSG0H3sxOB4A2F-n54h1uk",{"id":12390,"architecture":12391,"comparison":12392,"description":12457,"documentation_url":12431,"extension":8,"fork_of":3245,"full_description":12458,"initial_release_year":12459,"is_active":9,"language":96,"license":3307,"logo_url":7,"media":7,"meta":12460,"name":12461,"package_format":3029,"package_manager_url":7,"repository_url":12455,"reviews":12462,"slug":12463,"stem":12464,"tags":12465,"vendor_id":7,"website":12431,"__hash__":12468},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fofork.json","Linux, Apache\u002Fmod_perl, Perl, MySQL\u002FMariaDB\u002FPostgreSQL\u002FOracle",{"identity":12393,"stack":12398,"versions":12414,"security":12420,"community":12423,"ecosystem":12433,"features":12438,"ops":12449,"sources":12454,"stats_as_of":12456},{"maintainer":12394,"project_status":12321,"origin":12395,"lineage":12396,"initial_public_release":12397},"O-Fork project","Open-source continuation in the OTRS family","OTRS Community Edition; project history may date to 2018","2025-10-05",{"primary_language":96,"language_breakdown":12399,"frameworks":12403,"web_servers":12405,"operating_systems":12407,"databases":12408,"search":12412,"cache":12413},{"Perl":12400,"JavaScript":12401,"CSS":12402},93.5,3.8,2.1,[12404],"OFORK framework",[12406],"Apache with mod_perl",[1280],[12409,12333,12410,12411],"MySQL (\u003C 8.0)","PostgreSQL >= 9.2","Oracle >= 10g",[],[],{"latest":12415,"latest_release_date":12416,"supported_branches":12417,"lts_available":7,"release_notes_url":12419},"12.0.3","2026-06-26",[12418],"12.0","https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Freleases\u002Ftag\u002Fv12.0.3",{"security_policy_url":7,"advisories_url":12421,"security_contact":7,"signed_releases":7,"sbom_available":7,"update_policy":7,"recent_updates":12422},"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fsecurity\u002Fadvisories",[],{"repository_stars":12424,"repository_forks":12097,"issue_tracker_url":12425,"open_issues":3017,"issues_opened_90d":3017,"issues_closed_90d":3017,"issue_window_start":12426,"governance":12427,"commercial_backer":7,"forum_url":12428,"forum_activity":12429,"forum_latest_activity":12430,"documentation_url":12431,"contribution_url":12432},4,"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fissues","2026-05-01","Project-maintainer-led open-source development","https:\u002F\u002Fforum.o-fork.de\u002F","New forum with initial support topics and low activity","2026-05-14","https:\u002F\u002Fo-fork.de\u002F","https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork\u002Fblob\u002Fmain\u002FCONTRIBUTING.md",{"package_format":3029,"package_repository_url":7,"migration_paths":12434,"integration_interfaces":12436},[12435],"OTRS-family systems",[6612,12437],"Web services",{"built_in":12439,"available_via_addon":12442,"unsupported":12444,"unknown":12445},[156,12440,12441],"Agent and customer interfaces","Package management",[12443],".opm packages",[],[12446,12447,12448,12366],"Elasticsearch integration","Redis integration","Native container support",{"deployment_methods":12450,"container_support":7,"kubernetes_support":7,"monitoring":12453,"backup_documentation_url":7},[12451,12452],"Linux installation","Source installation",[],[12455,12419,12431,12428],"https:\u002F\u002Fgithub.com\u002FFranziska-Steps-OFORK-Kim-KI\u002Fofork","2026-07-30","Actively maintained Perl-based open-source ticket system in the OTRS family, distributed with .opm extension packages.","O-Fork (also styled OFORK) is an AGPL-3.0 open-source ticket and service-management system in the OTRS lineage. Its public repository dates from October 2025, while the project describes a history reaching back to 2018.",2025,{},"O-Fork",[],"ofork","en\u002Fticketsystems\u002Fofork",[41,598,96,12386,12466,12467],"Open-Source","AGPL","Icy_QPaaXUEIrDKRgfe8E_Q20an_hf2GQ9ooLnSBGzs",{"id":12470,"architecture":12471,"comparison":7,"description":12472,"documentation_url":12473,"extension":8,"fork_of":7,"full_description":12474,"initial_release_year":12459,"is_active":9,"language":179,"license":12475,"logo_url":12476,"media":7,"meta":12477,"name":12478,"package_format":3432,"package_manager_url":12479,"repository_url":6484,"reviews":12480,"slug":2584,"stem":12481,"tags":12482,"vendor_id":2587,"website":12486,"__hash__":12487},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotai-desk.json","Python, Docker, On-Premise LLMs, RAG, REST API connectors","AI-first, open-source helpdesk built on the Open Ticket AI stack — on-premise, GDPR-ready, with local LLMs, RAG deflection, and connectors to Zammad, Znuny, OTOBO, and Jira.","https:\u002F\u002Fopenticketai.com\u002Fen\u002Fdocs\u002F","OTAI Desk is a modern, AI-first helpdesk from Open Ticket AI (Softoft). Deployed entirely on your infrastructure, it uses local LLMs and retrieval-augmented generation (RAG) to deflect L1 tickets, classify requests, and automate routine actions — without sending data to external clouds. It can operate as a standalone ticketing system or as an intelligent front layer in front of existing backends such as Zammad, Znuny, OTOBO, Jira Service Management, or Matrix42. Built on the LGPL-licensed Open Ticket AI runtime with full audit trails for compliance-sensitive environments.","LGPL-2.1 (Open Ticket AI Runtime)","https:\u002F\u002Flogo.clearbit.com\u002Fopenticketai.com",{},"OTAI Desk","https:\u002F\u002Fpypi.org\u002Fproject\u002Fopen-ticket-ai\u002F",[],"en\u002Fticketsystems\u002Fotai-desk",[598,12483,12466,179,6458,10147,12484,12485],"AI-First","DSGVO","Modern-UI","https:\u002F\u002Fdesk.openticketai.com","DdHeIUR76m1IPEjzP2dKS4bGqs-DAKWhuUVLNkGhzTg",{"id":12489,"architecture":12490,"comparison":12491,"description":12551,"documentation_url":12552,"extension":8,"fork_of":3245,"full_description":12553,"initial_release_year":12554,"is_active":9,"language":96,"license":12555,"logo_url":2358,"media":7,"meta":12556,"name":633,"package_format":3029,"package_manager_url":12527,"repository_url":7326,"reviews":12557,"slug":869,"stem":12558,"tags":12559,"vendor_id":2362,"website":1480,"__hash__":12560},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotobo.json","LAMP \u002F Docker (MariaDB, Elasticsearch, Redis, Nginx, Gazelle)",{"identity":12492,"stack":12495,"versions":12507,"security":12512,"community":12517,"ecosystem":12526,"features":12531,"ops":12542,"sources":12549,"stats_as_of":12456},{"maintainer":2361,"project_status":12321,"origin":12493,"lineage":12059,"initial_public_release":12494},"Fork of OTRS Community Edition","2020",{"primary_language":96,"language_breakdown":12496,"frameworks":12497,"web_servers":12499,"operating_systems":12502,"databases":12503,"search":12504,"cache":12505},{},[12498],"OTOBO framework",[12500,12406,12501],"Nginx","Gazelle",[1280],[12332,12333,9349],[4473],[2858,12506],"File system",{"latest":12508,"latest_release_date":12509,"supported_branches":12510,"lts_available":7,"release_notes_url":12511},"11.1","2026-06-24",[12508,3257,3256],"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fblob\u002Frel-11_1\u002FCHANGES.md",{"security_policy_url":12513,"advisories_url":12514,"security_contact":7,"signed_releases":7,"sbom_available":7,"update_policy":12515,"recent_updates":12516},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fadvisories","Security reports and advisories are handled through the public GitHub security area.",[],{"repository_stars":12518,"repository_forks":12519,"issue_tracker_url":12520,"open_issues":12521,"issues_opened_90d":12521,"issues_closed_90d":12522,"issue_window_start":12426,"governance":12348,"commercial_backer":2361,"forum_url":12523,"forum_activity":12524,"forum_latest_activity":12456,"documentation_url":12525,"contribution_url":7326},331,89,"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues",194,208,"https:\u002F\u002Fotobo.io\u002Fforums\u002F","Active; visible posts on the same day, especially in the German-language forum","https:\u002F\u002Fdoc.otobo.org\u002F",{"package_format":3029,"package_repository_url":12527,"migration_paths":12528,"integration_interfaces":12530},"https:\u002F\u002Fftp.otobo.org\u002Fpub\u002Fotobo\u002Fpackages\u002F",[12059,12529],"Earlier OTOBO releases",[3236,3595,3594,6612],{"built_in":12532,"available_via_addon":12538,"unsupported":12540,"unknown":12541},[156,12533,3236,12534,12535,12536,12537],"Process management","Elasticsearch search","OAuth","OpenID Connect","AI assistance (beta)",[12539],"Additional ITSM and integration packages",[],[12366],{"deployment_methods":12543,"container_support":9,"kubernetes_support":7,"monitoring":12545,"backup_documentation_url":12548},[12544,12451,12452],"Docker Compose",[12546,12547],"Container health checks","Daemon status checks","https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.0\u002Fen\u002Fcontent\u002Fadministration\u002Fbackup-restore.html",[7326,12550,12511,12527,12523],"https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.1\u002Fen\u002Fcontent\u002Findex.html","Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.","https:\u002F\u002Fdoc.otobo.org","OTOBO is a community-driven open-source helpdesk and ITSM system, forked from OTRS Community Edition by Rother OSS GmbH. It features native Docker support, Elasticsearch-powered full-text search, Redis caching, and a growing ecosystem of add-on packages.",2020,"GNU GPL v3.0",{},[],"en\u002Fticketsystems\u002Fotobo",[41,598,96,12386,12466,499],"7VfBh3NsWNxiEL4k6u1eDiaNGTGZIRdS1Ik3y4Iv96U",{"id":12562,"architecture":12563,"comparison":12564,"description":12619,"documentation_url":12598,"extension":8,"fork_of":7,"full_description":12620,"initial_release_year":12621,"is_active":9,"language":96,"license":12555,"logo_url":12622,"media":7,"meta":12623,"name":12059,"package_format":3029,"package_manager_url":7,"repository_url":12617,"reviews":12624,"slug":3245,"stem":12625,"tags":12626,"vendor_id":7,"website":12628,"__hash__":12629},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotrs-ce.json","LAMP",{"identity":12565,"stack":12570,"versions":12581,"security":12586,"community":12591,"ecosystem":12600,"features":12604,"ops":12612,"sources":12616,"stats_as_of":12456},{"maintainer":12566,"project_status":12567,"origin":12568,"lineage":12059,"initial_public_release":12569},"Centuran Consulting","maintenance","Continuation of the discontinued original OTRS Community Edition","2001",{"primary_language":96,"language_breakdown":12571,"frameworks":12572,"web_servers":12574,"operating_systems":12575,"databases":12576,"search":12578,"cache":12580},{},[12573],"OTRS framework",[12406],[1280],[12332,12333,9349,12577],"Oracle",[12579],"Database full-text search",[12506],{"latest":12582,"latest_release_date":12583,"supported_branches":12584,"lts_available":7,"release_notes_url":12585},"6.0.41","2024-12-09",[3004],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Freleases",{"security_policy_url":12587,"advisories_url":12588,"security_contact":7,"signed_releases":7,"sbom_available":7,"update_policy":12589,"recent_updates":12590},"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fadvisories","Centuran maintains its continuation independently; it must not be confused with the discontinued vendor CE or commercial OTRS.",[],{"repository_stars":12592,"repository_forks":12593,"issue_tracker_url":12594,"open_issues":12595,"issues_opened_90d":12097,"issues_closed_90d":3017,"issue_window_start":12426,"governance":12596,"commercial_backer":12566,"forum_url":7,"forum_activity":12597,"forum_latest_activity":7,"documentation_url":12598,"contribution_url":12599},61,13,"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fissues",22,"Centuran-maintained community continuation","No dedicated official project forum found; discussions take place via GitHub Issues","https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002F","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fblob\u002Fmaster\u002FCONTRIBUTING.md",{"package_format":3029,"package_repository_url":7,"migration_paths":12601,"integration_interfaces":12603},[12602],"Original OTRS Community Edition",[3236,3595,3594,6612],{"built_in":12605,"available_via_addon":12607,"unsupported":12609,"unknown":12610},[156,12533,3236,12606],"Service management",[12608],"Legacy OTRS Community Edition packages, subject to compatibility",[],[12611,12448,12366],"Current package compatibility coverage",{"deployment_methods":12613,"container_support":7,"kubernetes_support":7,"monitoring":12614,"backup_documentation_url":12615},[12451,12452],[12547],"https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002Fmanual\u002Fadmin\u002F6.0\u002Fen\u002Fhtml\u002Fbackup-and-restore.html",[12617,12618,12598],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition","https:\u002F\u002Fotrscommunityedition.com\u002F","Centuran-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.","OTRS Community Edition is a Centuran-maintained continuation of the open-source OTRS Community Edition codebase that its original vendor discontinued in 2021. It preserves the Perl-based community platform and is distinct from the current commercial OTRS offering.",2001,"https:\u002F\u002Flogo.clearbit.com\u002Fotrs.com",{},[],"en\u002Fticketsystems\u002Fotrs-ce",[41,598,96,12627,12466],"Community-Maintained","https:\u002F\u002Fotrscommunityedition.com","_Oz532t-xzy66asNK_RRC7PeepPzSPXWjLKbZmo-ZJY",{"id":12631,"architecture":12632,"comparison":12633,"description":12699,"documentation_url":12669,"extension":8,"fork_of":7,"full_description":12700,"initial_release_year":12701,"is_active":9,"language":1281,"license":3307,"logo_url":12702,"media":12703,"meta":12725,"name":153,"package_format":3726,"package_manager_url":7,"repository_url":10100,"reviews":12726,"slug":202,"stem":12739,"tags":12740,"vendor_id":12742,"website":2886,"__hash__":12743},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fzammad.json","Ruby on Rails, PostgreSQL, Elasticsearch, Redis, Vue.js",{"identity":12634,"stack":12637,"versions":12649,"security":12653,"community":12660,"ecosystem":12671,"features":12676,"ops":12688,"sources":12694,"stats_as_of":12456},{"maintainer":2892,"project_status":12321,"origin":12635,"lineage":7,"initial_public_release":12636},"Independent open-source helpdesk project","2016",{"primary_language":1281,"language_breakdown":12638,"frameworks":12639,"web_servers":12641,"operating_systems":12642,"databases":12643,"search":12644,"cache":12646},{},[1258,12640],"Vue.js",[12500],[1280],[9349],[12645],"Elasticsearch (optional, strongly recommended)",[12647,12648],"Redis 6+ for realtime communication","Memcached for container or clustered deployments",{"latest":5006,"latest_release_date":12650,"supported_branches":12651,"lts_available":7,"release_notes_url":12652},"2026-06-25",[3011,3010],"https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases\u002F7-0",{"security_policy_url":12654,"advisories_url":12655,"security_contact":12656,"signed_releases":7,"sbom_available":7,"update_policy":12657,"recent_updates":12658},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fadvisories","security@zammad.com","Publishes numbered Zammad security advisories and coordinated security releases.",[12659],"Security releases 7.1.1 and 7.0.3 published on 2026-06-25",{"repository_stars":12661,"repository_forks":12662,"issue_tracker_url":12663,"open_issues":12664,"issues_opened_90d":12665,"issues_closed_90d":12666,"issue_window_start":12426,"governance":12348,"commercial_backer":2892,"forum_url":12667,"forum_activity":12668,"forum_latest_activity":12456,"documentation_url":12669,"contribution_url":12670},5800,1000,"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fissues",435,136,146,"https:\u002F\u002Fcommunity.zammad.org","Very active; new posts and replies within a few hours","https:\u002F\u002Fdocs.zammad.org","https:\u002F\u002Fzammad.org\u002Fparticipate",{"package_format":3726,"package_repository_url":7,"migration_paths":12672,"integration_interfaces":12675},[92,12673,12674],"Zendesk","Freshdesk",[2879,8253,6612,4824],{"built_in":12677,"available_via_addon":12684,"unsupported":12685,"unknown":12686},[156,12678,2879,12679,8253,12680,12681,12682,12536,12683],"Knowledge base","GraphQL","Full-text search","Time accounting","SAML SSO","AI ticket summaries",[],[],[12687,12366],"CMDB depth",{"deployment_methods":12689,"container_support":9,"kubernetes_support":7,"monitoring":12691,"backup_documentation_url":12693},[12690,12544,12452],"Linux packages",[12692],"Health-check API","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002Fappendix\u002Fbackup-and-restore.html",[10100,12695,12696,12697,10256,12698],"https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002F","https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases","https:\u002F\u002Fzammad.com\u002Fen\u002Fadvisories","https:\u002F\u002Fcommunity.zammad.org\u002Flatest","Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.","Zammad is a web-based, open-source helpdesk and customer support system built in Ruby on Rails. It supports email, chat, telephone, Twitter, and Facebook as communication channels. Zammad stands out with its modern UI, powerful search via Elasticsearch, and extensibility through custom packages.",2017,"https:\u002F\u002Flogo.clearbit.com\u002Fzammad.com",{"screenshots":12704},[12705,12710,12715,12720],{"url":12706,"alt_text":12707,"scene":12708,"is_primary":9,"caption":12709},"\u002Fscreenshots\u002Fzammad\u002Fagent-ticket.png","Zammad agent interface with open ticket detail view","agent_ticket","Ticket detail view in the agent UI: navigation on the left, interaction in the center, context sidebar on the right. Source: Zammad User Documentation.",{"url":12711,"alt_text":12712,"scene":12713,"caption":12714},"\u002Fscreenshots\u002Fzammad\u002Fcustomer-portal.png","Zammad knowledge base in the published preview, similar to the customer portal","customer_portal","Published knowledge base as a customer-facing interface. Source: Zammad User Documentation.",{"url":12716,"alt_text":12717,"scene":12718,"caption":12719},"\u002Fscreenshots\u002Fzammad\u002Fadmin-settings.png","Zammad administration settings for the ticket composer","admin_settings","Composer settings in administration. Source: Zammad Admin Documentation.",{"url":12721,"alt_text":12722,"scene":12723,"caption":12724},"\u002Fscreenshots\u002Fzammad\u002Fsearch.png","Zammad search with result preview in the navigation bar","search","Full-text search across tickets, people, and organizations. Source: Zammad User Documentation.",{},[12727,12735],{"quote":12728,"role":12729,"context":12730,"source_label":12731,"source_url":12732,"date":12733,"systems":12734},"Zammad is a remarkable exception here. A fresh, well-thought-out design, continuous development, and Zammad even comes from Berlin.","Ticket System Administrator","STÜBER SYSTEMS, migration from an OTRS-based installation","STÜBER SYSTEMS Blog","https:\u002F\u002Fblog.stueber.de\u002Fposts\u002Fsetup-zammad\u002F","2025-10-01",[202],{"quote":12736,"role":12729,"context":12737,"source_label":12731,"source_url":12732,"date":12733,"systems":12738},"Of course, not everything is perfect and we could not adopt all of our workflows established in our old OTRS system on a 1:1 basis. 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