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Deployed entirely on your infrastructure, it uses local LLMs and retrieval-augmented generation (RAG) to deflect L1 tickets, classify requests, and automate routine actions — without sending data to external clouds. It can operate as a standalone ticketing system or as an intelligent front layer in front of existing backends such as Zammad, Znuny, OTOBO, Jira Service Management, or Matrix42. Built on the LGPL-licensed Open Ticket AI runtime with full audit trails for compliance-sensitive environments.","Python","LGPL-2.1 (Open Ticket AI Runtime)","https:\u002F\u002Flogo.clearbit.com\u002Fopenticketai.com",{},"OTAI Desk","pip","https:\u002F\u002Fpypi.org\u002Fproject\u002Fopen-ticket-ai\u002F","https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai",[],"otai-desk","en\u002Fticketsystems\u002Fotai-desk",[179,201,180,189,202,203,204,205],"AI-First","On-Premise","RAG","DSGVO","Modern-UI","softoft","https:\u002F\u002Fdesk.openticketai.com","DdHeIUR76m1IPEjzP2dKS4bGqs-DAKWhuUVLNkGhzTg",{"id":210,"architecture":211,"comparison":212,"description":281,"documentation_url":282,"extension":79,"fork_of":80,"full_description":283,"initial_release_year":284,"is_active":71,"language":15,"license":285,"logo_url":286,"media":34,"meta":287,"name":288,"package_format":87,"package_manager_url":254,"repository_url":252,"reviews":289,"slug":290,"stem":291,"tags":292,"vendor_id":294,"website":295,"__hash__":296},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotobo.json","LAMP \u002F Docker (MariaDB, Elasticsearch, Redis, Nginx, Gazelle)",{"identity":213,"stack":217,"versions":231,"security":238,"community":243,"ecosystem":253,"features":261,"ops":272,"sources":279,"stats_as_of":169},{"maintainer":214,"project_status":10,"origin":215,"lineage":12,"initial_public_release":216},"Rother OSS GmbH","Fork of OTRS Community Edition","2020",{"primary_language":15,"language_breakdown":218,"frameworks":219,"web_servers":221,"operating_systems":224,"databases":225,"search":227,"cache":229},{},[220],"OTOBO framework",[222,117,223],"Nginx","Gazelle",[22],[24,25,226],"PostgreSQL",[228],"Elasticsearch",[28,230],"File system",{"latest":232,"latest_release_date":233,"supported_branches":234,"lts_available":34,"release_notes_url":237},"11.1","2026-06-24",[232,235,236],"11.0","10.1","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fblob\u002Frel-11_1\u002FCHANGES.md",{"security_policy_url":239,"advisories_url":240,"security_contact":34,"signed_releases":34,"sbom_available":34,"update_policy":241,"recent_updates":242},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fsecurity\u002Fadvisories","Security reports and advisories are handled through the public GitHub security area.",[],{"repository_stars":244,"repository_forks":245,"issue_tracker_url":246,"open_issues":247,"issues_opened_90d":247,"issues_closed_90d":248,"issue_window_start":138,"governance":44,"commercial_backer":214,"forum_url":249,"forum_activity":250,"forum_latest_activity":169,"documentation_url":251,"contribution_url":252},331,89,"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo\u002Fissues",194,208,"https:\u002F\u002Fotobo.io\u002Fforums\u002F","Active; visible posts on the same day, especially in the German-language forum","https:\u002F\u002Fdoc.otobo.org\u002F","https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo",{"package_format":87,"package_repository_url":254,"migration_paths":255,"integration_interfaces":257},"https:\u002F\u002Fftp.otobo.org\u002Fpub\u002Fotobo\u002Fpackages\u002F",[12,256],"Earlier OTOBO releases",[258,259,260,149],"Generic Interface","REST","SOAP",{"built_in":262,"available_via_addon":268,"unsupported":270,"unknown":271},[57,263,258,264,265,266,267],"Process management","Elasticsearch search","OAuth","OpenID Connect","AI assistance (beta)",[269],"Additional ITSM and integration packages",[],[67],{"deployment_methods":273,"container_support":71,"kubernetes_support":34,"monitoring":275,"backup_documentation_url":278},[274,164,165],"Docker Compose",[276,277],"Container health checks","Daemon status checks","https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.0\u002Fen\u002Fcontent\u002Fadministration\u002Fbackup-restore.html",[252,280,237,254,249],"https:\u002F\u002Fdoc.otobo.org\u002Fmanual\u002Fadmin\u002F11.1\u002Fen\u002Fcontent\u002Findex.html","Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.","https:\u002F\u002Fdoc.otobo.org","OTOBO is a community-driven open-source helpdesk and ITSM system, forked from OTRS Community Edition by Rother OSS GmbH. It features native Docker support, Elasticsearch-powered full-text search, Redis caching, and a growing ecosystem of add-on packages.",2020,"GNU GPL v3.0","https:\u002F\u002Flogo.clearbit.com\u002Fotobo.io",{},"OTOBO",[],"otobo","en\u002Fticketsystems\u002Fotobo",[93,179,15,96,180,293],"Docker","rother-oss","https:\u002F\u002Fotobo.io","7VfBh3NsWNxiEL4k6u1eDiaNGTGZIRdS1Ik3y4Iv96U",{"id":298,"architecture":299,"comparison":300,"description":356,"documentation_url":335,"extension":79,"fork_of":34,"full_description":357,"initial_release_year":358,"is_active":71,"language":15,"license":285,"logo_url":359,"media":34,"meta":360,"name":12,"package_format":87,"package_manager_url":34,"repository_url":354,"reviews":361,"slug":80,"stem":362,"tags":363,"vendor_id":34,"website":365,"__hash__":366},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fotrs-ce.json","LAMP",{"identity":301,"stack":306,"versions":317,"security":323,"community":328,"ecosystem":337,"features":341,"ops":349,"sources":353,"stats_as_of":169},{"maintainer":302,"project_status":303,"origin":304,"lineage":12,"initial_public_release":305},"Centuran Consulting","maintenance","Continuation of the discontinued original OTRS Community Edition","2001",{"primary_language":15,"language_breakdown":307,"frameworks":308,"web_servers":310,"operating_systems":311,"databases":312,"search":314,"cache":316},{},[309],"OTRS framework",[117],[22],[24,25,226,313],"Oracle",[315],"Database full-text search",[230],{"latest":318,"latest_release_date":319,"supported_branches":320,"lts_available":34,"release_notes_url":322},"6.0.41","2024-12-09",[321],"6.0","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Freleases",{"security_policy_url":324,"advisories_url":325,"security_contact":34,"signed_releases":34,"sbom_available":34,"update_policy":326,"recent_updates":327},"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fadvisories","Centuran maintains its continuation independently; it must not be confused with the discontinued vendor CE or commercial OTRS.",[],{"repository_stars":329,"repository_forks":330,"issue_tracker_url":331,"open_issues":332,"issues_opened_90d":136,"issues_closed_90d":43,"issue_window_start":138,"governance":333,"commercial_backer":302,"forum_url":34,"forum_activity":334,"forum_latest_activity":34,"documentation_url":335,"contribution_url":336},61,13,"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fissues",22,"Centuran-maintained community continuation","No dedicated official project forum found; discussions take place via GitHub Issues","https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002F","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fblob\u002Fmaster\u002FCONTRIBUTING.md",{"package_format":87,"package_repository_url":34,"migration_paths":338,"integration_interfaces":340},[339],"Original OTRS Community Edition",[258,259,260,149],{"built_in":342,"available_via_addon":344,"unsupported":346,"unknown":347},[57,263,258,343],"Service management",[345],"Legacy OTRS Community Edition packages, subject to compatibility",[],[348,161,67],"Current package compatibility coverage",{"deployment_methods":350,"container_support":34,"kubernetes_support":34,"monitoring":351,"backup_documentation_url":352},[164,165],[277],"https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002Fmanual\u002Fadmin\u002F6.0\u002Fen\u002Fhtml\u002Fbackup-and-restore.html",[354,355,335],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition","https:\u002F\u002Fotrscommunityedition.com\u002F","Centuran-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.","OTRS Community Edition is a Centuran-maintained continuation of the open-source OTRS Community Edition codebase that its original vendor discontinued in 2021. It preserves the Perl-based community platform and is distinct from the current commercial OTRS offering.",2001,"https:\u002F\u002Flogo.clearbit.com\u002Fotrs.com",{},[],"en\u002Fticketsystems\u002Fotrs-ce",[93,179,15,364,180],"Community-Maintained","https:\u002F\u002Fotrscommunityedition.com","_Oz532t-xzy66asNK_RRC7PeepPzSPXWjLKbZmo-ZJY",{"id":368,"architecture":369,"comparison":370,"description":448,"documentation_url":412,"extension":79,"fork_of":34,"full_description":449,"initial_release_year":450,"is_active":71,"language":376,"license":83,"logo_url":451,"media":452,"meta":474,"name":475,"package_format":415,"package_manager_url":34,"repository_url":442,"reviews":476,"slug":485,"stem":491,"tags":492,"vendor_id":494,"website":495,"__hash__":496},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fzammad.json","Ruby on Rails, PostgreSQL, Elasticsearch, Redis, Vue.js",{"identity":371,"stack":375,"versions":389,"security":396,"community":403,"ecosystem":414,"features":423,"ops":435,"sources":441,"stats_as_of":169},{"maintainer":372,"project_status":10,"origin":373,"lineage":34,"initial_public_release":374},"Zammad GmbH","Independent open-source helpdesk project","2016",{"primary_language":376,"language_breakdown":377,"frameworks":378,"web_servers":381,"operating_systems":382,"databases":383,"search":384,"cache":386},"Ruby",{},[379,380],"Ruby on Rails","Vue.js",[222],[22],[226],[385],"Elasticsearch (optional, strongly recommended)",[387,388],"Redis 6+ for realtime communication","Memcached for container or clustered deployments",{"latest":390,"latest_release_date":391,"supported_branches":392,"lts_available":34,"release_notes_url":395},"7.1.1","2026-06-25",[393,394],"7.1","7.0","https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases\u002F7-0",{"security_policy_url":397,"advisories_url":398,"security_contact":399,"signed_releases":34,"sbom_available":34,"update_policy":400,"recent_updates":401},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fadvisories","security@zammad.com","Publishes numbered Zammad security advisories and coordinated security releases.",[402],"Security releases 7.1.1 and 7.0.3 published on 2026-06-25",{"repository_stars":404,"repository_forks":405,"issue_tracker_url":406,"open_issues":407,"issues_opened_90d":408,"issues_closed_90d":409,"issue_window_start":138,"governance":44,"commercial_backer":372,"forum_url":410,"forum_activity":411,"forum_latest_activity":169,"documentation_url":412,"contribution_url":413},5800,1000,"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fissues",435,136,146,"https:\u002F\u002Fcommunity.zammad.org","Very active; new posts and replies within a few hours","https:\u002F\u002Fdocs.zammad.org","https:\u002F\u002Fzammad.org\u002Fparticipate",{"package_format":415,"package_repository_url":34,"migration_paths":416,"integration_interfaces":420},".szpm",[417,418,419],"OTRS","Zendesk","Freshdesk",[54,421,149,422],"Webhooks","CTI",{"built_in":424,"available_via_addon":431,"unsupported":432,"unknown":433},[57,425,54,426,421,427,428,429,266,430],"Knowledge base","GraphQL","Full-text search","Time accounting","SAML SSO","AI ticket summaries",[],[],[434,67],"CMDB depth",{"deployment_methods":436,"container_support":71,"kubernetes_support":34,"monitoring":438,"backup_documentation_url":440},[437,274,165],"Linux packages",[439],"Health-check API","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002Fappendix\u002Fbackup-and-restore.html",[442,443,444,445,446,447],"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002F","https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases","https:\u002F\u002Fzammad.com\u002Fen\u002Fadvisories","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-docker-compose","https:\u002F\u002Fcommunity.zammad.org\u002Flatest","Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.","Zammad is a web-based, open-source helpdesk and customer support system built in Ruby on Rails. It supports email, chat, telephone, Twitter, and Facebook as communication channels. Zammad stands out with its modern UI, powerful search via Elasticsearch, and extensibility through custom packages.",2017,"https:\u002F\u002Flogo.clearbit.com\u002Fzammad.com",{"screenshots":453},[454,459,464,469],{"url":455,"alt_text":456,"scene":457,"is_primary":71,"caption":458},"\u002Fscreenshots\u002Fzammad\u002Fagent-ticket.png","Zammad agent interface with open ticket detail view","agent_ticket","Ticket detail view in the agent UI: navigation on the left, interaction in the center, context sidebar on the right. Source: Zammad User Documentation.",{"url":460,"alt_text":461,"scene":462,"caption":463},"\u002Fscreenshots\u002Fzammad\u002Fcustomer-portal.png","Zammad knowledge base in the published preview, similar to the customer portal","customer_portal","Published knowledge base as a customer-facing interface. Source: Zammad User Documentation.",{"url":465,"alt_text":466,"scene":467,"caption":468},"\u002Fscreenshots\u002Fzammad\u002Fadmin-settings.png","Zammad administration settings for the ticket composer","admin_settings","Composer settings in administration. Source: Zammad Admin Documentation.",{"url":470,"alt_text":471,"scene":472,"caption":473},"\u002Fscreenshots\u002Fzammad\u002Fsearch.png","Zammad search with result preview in the navigation bar","search","Full-text search across tickets, people, and organizations. Source: Zammad User Documentation.",{},"Zammad",[477,486],{"quote":478,"role":479,"context":480,"source_label":481,"source_url":482,"date":483,"systems":484},"Zammad is a remarkable exception here. A fresh, well-thought-out design, continuous development, and Zammad even comes from Berlin.","Ticket System Administrator","STÜBER SYSTEMS, migration from an OTRS-based installation","STÜBER SYSTEMS Blog","https:\u002F\u002Fblog.stueber.de\u002Fposts\u002Fsetup-zammad\u002F","2025-10-01",[485],"zammad",{"quote":487,"role":479,"context":488,"source_label":481,"source_url":482,"date":483,"systems":489},"Of course, not everything is perfect and we could not adopt all of our workflows established in our old OTRS system on a 1:1 basis. We were forced to rethink everything from scratch, and I think it was worth it.","STÜBER SYSTEMS, productive operation since October 2025",[485,490],"znuny","en\u002Fticketsystems\u002Fzammad",[179,376,180,205,493],"REST-API","zammad-foundation","https:\u002F\u002Fzammad.com","F1qhdN6n5AGHpn8eRLCWv29DQLwNdqhw9SdQnS3iPCk",{"id":498,"architecture":499,"comparison":500,"description":557,"documentation_url":558,"extension":79,"fork_of":80,"full_description":559,"initial_release_year":560,"is_active":71,"language":15,"license":83,"logo_url":561,"media":562,"meta":581,"name":582,"package_format":87,"package_manager_url":539,"repository_url":555,"reviews":583,"slug":490,"stem":591,"tags":592,"vendor_id":594,"website":595,"__hash__":596},"ticketsystemsEn\u002Fen\u002Fticketsystems\u002Fznuny.json","LAMP (Linux, Apache, MySQL\u002FMariaDB\u002FPostgreSQL, Perl)",{"identity":501,"stack":505,"versions":514,"security":521,"community":526,"ecosystem":538,"features":543,"ops":549,"sources":554,"stats_as_of":169},{"maintainer":502,"project_status":10,"origin":503,"lineage":12,"initial_public_release":504},"Znuny GmbH","Continuation of OTRS Community Edition","2021",{"primary_language":15,"language_breakdown":506,"frameworks":507,"web_servers":509,"operating_systems":510,"databases":511,"search":512,"cache":513},{},[508],"Znuny framework",[117],[22],[24,25,226,313],[315],[230,28],{"latest":515,"latest_release_date":516,"supported_branches":517,"lts_available":71,"release_notes_url":520},"7.3.5","2026-07-22",[518,519],"7.3","6.5 LTS","https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002Freleases\u002F",{"security_policy_url":522,"advisories_url":522,"security_contact":34,"signed_releases":34,"sbom_available":34,"update_policy":523,"recent_updates":524},"https:\u002F\u002Fwww.znuny.org\u002Fen\u002Fadvisories\u002Fsecurity-advisories","Security advisories are published by the project and fixes are delivered in maintained release lines.",[525],"7.3.5 published on 2026-07-22 with security-related dependency updates",{"repository_stars":527,"repository_forks":528,"issue_tracker_url":529,"open_issues":530,"issues_opened_90d":531,"issues_closed_90d":532,"issue_window_start":138,"governance":44,"commercial_backer":502,"forum_url":533,"forum_activity":534,"forum_latest_activity":535,"documentation_url":536,"contribution_url":537},582,119,"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fissues",62,32,21,"https:\u002F\u002Fcommunity.znuny.org\u002F","Very active; visible daily help and discussion posts","2026-07-29","https:\u002F\u002Fdoc.znuny.org\u002F","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fblob\u002Fdev\u002FCONTRIBUTING.md",{"package_format":87,"package_repository_url":539,"migration_paths":540,"integration_interfaces":542},"https:\u002F\u002Faddons.znuny.com",[12,541],"Earlier Znuny releases",[258,259,260,149],{"built_in":544,"available_via_addon":546,"unsupported":547,"unknown":548},[57,263,258,545,428],"Service catalog",[269],[],[67],{"deployment_methods":550,"container_support":71,"kubernetes_support":34,"monitoring":551,"backup_documentation_url":553},[437,165,293],[552],"System configuration and daemon status checks","https:\u002F\u002Fdoc.znuny.org\u002Fznuny_lts\u002Fadmin\u002Fbackup_restore\u002Findex.html",[555,556,520,522,539,533],"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny","https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002F","Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.","https:\u002F\u002Fdoc.znuny.org","Znuny is the community-driven continuation of the OTRS Community Edition, maintained by Znuny GmbH. It provides a full-featured IT Service Management platform supporting ITIL processes, a powerful Generic Interface for integrations, and an extensive package ecosystem.",2021,"https:\u002F\u002Flogo.clearbit.com\u002Fznuny.com",{"screenshots":563},[564,568,572,576],{"url":565,"alt_text":566,"scene":457,"is_primary":71,"caption":567},"\u002Fscreenshots\u002Fznuny\u002Fticket-details.png","Znuny agent interface with ticket detail view and information bar","Ticket details (AgentTicketZoom) with article list and sidebar. Source: Znuny Agent Quickstart.",{"url":569,"alt_text":570,"scene":462,"caption":571},"\u002Fscreenshots\u002Fznuny\u002Fcustomer-portal.png","Znuny customer portal showing the My Tickets overview","Customer portal: Ticket list with status filters. Taken from the public Znuny 7 preview.",{"url":573,"alt_text":574,"scene":472,"caption":575},"\u002Fscreenshots\u002Fznuny\u002Fagent-toolbar.png","Znuny agent toolbar with overviews, actions, and search","Agent toolbar including quick search. Source: Znuny Agent Quickstart.",{"url":577,"alt_text":578,"scene":579,"caption":580},"\u002Fscreenshots\u002Fznuny\u002Fticket-action-menu.png","Znuny ticket action menu in the agent interface","other","Ticket action menu below the ticket title. Source: Znuny Agent Quickstart.",{},"Znuny",[584],{"quote":585,"role":586,"context":587,"source_label":588,"source_url":589,"systems":590},"After logging in with our existing credentials, we recognized the familiar dashboard user interface. Only the large Znuny logo (top right) shows a visual difference compared to the old OTRS CE installation. And most importantly: All our tickets (open and closed) exist, reports are still working and new ticket creation through e-mail works.","System administrator","Infiniroot, Migration from OTRS Community Edition to Znuny LTS","Infiniroot Blog","https:\u002F\u002Fwww.infiniroot.com\u002Fblog\u002F1272\u002Fhow-we-migrated-from-otrs-community-edition-to-znuny-lts",[490],"en\u002Fticketsystems\u002Fznuny",[93,179,15,96,180,593],"ITIL","znuny-gmbh","https:\u002F\u002Fwww.znuny.com","rxzyOAYEqQNE0ZPzRIA86rz_SX9TxfkHpKB12kppyCY",1787732987709]