[{"data":1,"prerenderedAt":2379},["ShallowReactive",2],{"organizations":3},[4,34,62,86,111,134,161,186,209,231,256,279,303,327,350,371,392,415,439,460,481,502,527,572,594,616,637,661,685,707,727,752,777,801,825,848,871,894,918,941,961,982,1003,1026,1048,1066,1086,1106,1129,1149,1170,1190,1214,1234,1259,1279,1301,1322,1343,1365,1391,1414,1438,1457,1476,1498,1518,1542,1563,1585,1609,1633,1653,1674,1696,1717,1742,1761,1782,1803,1824,1844,1865,1909,1931,1953,1973,1993,2016,2039,2058,2078,2120,2140,2161,2182,2203,2226,2248,2270,2293,2315,2335],{"id":5,"certifications":6,"contact":7,"description":9,"description_de":10,"extension":11,"founded_year":12,"headquarters":13,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":17,"meta":18,"name":19,"slug":19,"social_links":20,"stem":21,"support_service_details":22,"support_services":23,"support_slas":24,"tags":25,"type":32,"__hash__":33},"organizations\u002Forganizations\u002F76bay.json",[],{"website":8},"https:\u002F\u002Fgithub.com\u002F76bay","A prominent French developer and contributor within the GLPI ecosystem. He is the author and maintainer of several essential community plugins, including 'More Reporting' (mreporting) for advanced statistics and 'Fields' for adding custom fields to GLPI objects. His work is widely used to extend the core functionality of the GLPI ITSM platform.","Ein bekannter französischer Entwickler und Mitwirkender im GLPI-Ökosystem. Er ist der Autor und Betreuer mehrerer wichtiger Community-Plugins, darunter „More Reporting“ (mreporting) für erweiterte Statistiken und „Fields“ zum Hinzufügen benutzerdefinierter Felder zu GLPI-Objekten. Seine Arbeit wird weithin genutzt, um die Kernfunktionalität der GLPI-ITSM-Plattform zu erweitern.","json",null,{"country":14},"FR",true,false,[],{},"76bay",{"github":8,"website":8},"organizations\u002F76bay",[],[],[],[26,27,28,29,30,31],"GLPI","Open Source","ITSM","Plugins","Reporting","Asset Management","individual","8QaUP--46_cxcM4dVzLP3-uT1AbDCdMHg9ron5SzO-E",{"id":35,"certifications":36,"contact":37,"description":39,"description_de":40,"extension":11,"founded_year":12,"headquarters":41,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":43,"meta":44,"name":45,"slug":46,"social_links":47,"stem":49,"support_service_details":50,"support_services":51,"support_slas":52,"tags":53,"type":32,"__hash__":61},"organizations\u002Forganizations\u002Fabartrim.json",[],{"website":38},"https:\u002F\u002Fglpi-project.org\u002F","A core developer for the GLPI project and Head of Development at Teclib'. He is a primary maintainer of essential plugins such as Formcreator and Fields, specializing in extending ITSM and asset management capabilities within the GLPI ecosystem.","Ein Kernentwickler für das GLPI-Projekt und Entwicklungsleiter bei Teclib'. Er ist ein Hauptverantwortlicher für wichtige Plugins wie Formcreator und Fields und spezialisiert auf die Erweiterung von ITSM- und Asset-Management-Funktionen innerhalb des GLPI-Ökosystems.",{"country":42},"France",[],{},"Alexandre Delaunay","abartrim",{"github":48,"website":38},"https:\u002F\u002Fgithub.com\u002Forthagh","organizations\u002Fabartrim",[],[],[],[54,55,56,57,58,59,60],"glpi","itsm","asset-management","formcreator","fields-plugin","open-source","teclib","iZGZg_u5Ahey5DRJFwKDUe1-a5_iKNTLMRL4mbWLmj4",{"id":63,"certifications":64,"contact":12,"description":65,"description_de":66,"extension":11,"founded_year":12,"headquarters":67,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":69,"meta":70,"name":71,"slug":72,"social_links":73,"stem":75,"support_service_details":76,"support_services":77,"support_slas":78,"tags":79,"type":32,"__hash__":85},"organizations\u002Forganizations\u002Fabbbi.json",[],"Andreas Belke, known online as 'abbbi', is an open-source developer specializing in utility tools and integrations for ITSM systems, particularly OTRS and its community fork Znuny. His contributions include specialized scripts for ticket data extraction, attachment management, and REST API interactions.","Andreas Belke, online bekannt als 'abbbi', ist ein Open-Source-Entwickler, der sich auf Hilfsprogramme und Integrationen für ITSM-Systeme spezialisiert hat, insbesondere für OTRS und dessen Community-Fork Znuny. Seine Beiträge umfassen spezialisierte Skripte für den Export von Ticketdaten, die Verwaltung von Anhängen und die Interaktion mit REST-APIs.",{"country":68},"Germany",[],{},"Andreas Belke (abbbi)","abbbi",{"github":74},"https:\u002F\u002Fgithub.com\u002Fabbbi","organizations\u002Fabbbi",[],[],[],[80,81,27,82,83,84],"OTRS","Znuny","Ticket Export","Attachment Management","Perl","GZd5_dJGPSlZ4sNrlDVRxyJSD6Dv7zrdVfLSuVvifIw",{"id":87,"certifications":88,"contact":89,"description":91,"description_de":92,"extension":11,"founded_year":12,"headquarters":93,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":95,"meta":96,"name":97,"slug":98,"social_links":99,"stem":100,"support_service_details":101,"support_services":102,"support_slas":103,"tags":104,"type":32,"__hash__":110},"organizations\u002Forganizations\u002Fbadbadc0ffee.json",[],{"website":90},"https:\u002F\u002Fgithub.com\u002Fbadbadc0ffee","Florian Mösch is an open-source developer who specializes in creating integrations for ticketing and ITSM systems. He is the author of plugins connecting the pretalx conference management tool with platforms like Zammad and Request Tracker (RT).","Florian Mösch ist ein Open-Source-Entwickler, der sich auf die Erstellung von Integrationen für Ticket- und ITSM-Systeme spezialisiert hat. Er ist der Autor von Plugins, die das Konferenzmanagement-Tool pretalx mit Plattformen wie Zammad und Request Tracker (RT) verbinden.",{"country":94},"DE",[],{},"Florian Mösch","badbadc0ffee",{"github":90,"website":90},"organizations\u002Fbadbadc0ffee",[],[],[],[105,106,107,108,109,27],"Zammad","Request Tracker","pretalx","Ticketing","Integration","7H3UFLQoIFcSt-zQS3xFCEd260xR8TRM6pNmv82iYYE",{"id":112,"certifications":113,"contact":114,"description":116,"description_de":117,"extension":11,"founded_year":12,"headquarters":118,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":120,"meta":121,"name":122,"slug":122,"social_links":123,"stem":124,"support_service_details":125,"support_services":126,"support_slas":127,"tags":128,"type":32,"__hash__":133},"organizations\u002Forganizations\u002Fbasher83.json",[],{"website":115},"https:\u002F\u002Fgithub.com\u002Fbasher83","basher83 is an IT professional and US Army veteran with over 23 years of experience in global telecom, network security, and enterprise systems. He is a prominent developer in the Model Context Protocol (MCP) ecosystem, notably creating the Zammad MCP server which enables AI assistants to manage tickets, users, and organizations within the Zammad ITSM platform through a standardized interface.","basher83 ist ein IT-Experte und Veteran der US-Armee mit über 23 Jahren Erfahrung in den Bereichen globale Telekommunikation, Netzwerksicherheit und Unternehmenssysteme. Er ist ein profilierter Entwickler im Model Context Protocol (MCP) Ökosystem und hat unter anderem den Zammad MCP-Server entwickelt, der es KI-Assistenten ermöglicht, Tickets, Benutzer und Organisationen innerhalb der Zammad ITSM-Plattform über eine standardisierte Schnittstelle zu verwalten.",{"country":119},"US",[],{},"basher83",{"github":115,"website":115},"organizations\u002Fbasher83",[],[],[],[105,129,130,28,27,131,132],"MCP","AI","Python","Infrastructure as Code","mVZwBqE7XdASXK-ui9Y_dTAMtPC4DWPrKehUKKsOucQ",{"id":135,"certifications":136,"contact":137,"description":139,"description_de":140,"extension":11,"founded_year":12,"headquarters":141,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":142,"meta":143,"name":144,"slug":145,"social_links":146,"stem":148,"support_service_details":149,"support_services":150,"support_slas":151,"tags":152,"type":32,"__hash__":160},"organizations\u002Forganizations\u002Fbastian-kuhn.json",[],{"website":138},"https:\u002F\u002Fbastian-kuhn.de","Bastian Kuhn is a freelance software architect and consultant specializing in IT monitoring and ITSM. A former member of the Checkmk development team, he creates integrations and plugins for systems like Zammad and Jira, and maintains the CMDB Syncer for automated data synchronization between monitoring and CMDB systems.","Bastian Kuhn ist freiberuflicher Software-Architekt und Berater für IT-Monitoring und ITSM. Als ehemaliges Mitglied des Checkmk-Entwicklungsteams entwickelt er Integrationen und Plugins für Systeme wie Zammad und Jira und betreut den CMDB Syncer zur automatisierten Datensynchronisation zwischen Monitoring- und CMDB-Systemen.",{"country":94},[],{},"Bastian Kuhn","bastian-kuhn",{"website":138,"github":147},"https:\u002F\u002Fgithub.com\u002FBastian-Kuhn","organizations\u002Fbastian-kuhn",[],[],[],[153,154,155,156,55,157,158,159],"checkmk","zammad","jira","monitoring","python","integration","cmdb","bccGC-yPAKzEcqNBYr9eRp_8ujzMR9sxUA3y0XlTe6s",{"id":162,"certifications":163,"contact":164,"description":166,"description_de":167,"extension":11,"founded_year":12,"headquarters":168,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":169,"meta":170,"name":171,"slug":172,"social_links":173,"stem":175,"support_service_details":176,"support_services":177,"support_slas":178,"tags":179,"type":184,"__hash__":185},"organizations\u002Forganizations\u002Fbauer-group.json",[],{"website":165},"https:\u002F\u002Fwww.bauer.de","A global industrial and construction group specializing in foundation engineering and machinery. Its IT and digitalization division contributes to the open-source ecosystem by developing automation tools, including community nodes for the n8n workflow platform (such as throttled HTTP request nodes) and plugins for business platforms to streamline industrial processes.","Ein weltweit tätiger Industrie- und Baukonzern, der auf Spezialtiefbau und Maschinenbau spezialisiert ist. Die IT- und Digitalisierungsabteilung trägt zum Open-Source-Ökosystem bei, indem sie Automatisierungstools entwickelt, darunter Community-Nodes für die n8n-Workflow-Plattform (wie z. B. gedrosselte HTTP-Request-Nodes) und Plugins für Geschäftsplattformen zur Optimierung industrieller Prozesse.",{"country":94},[],{},"Bauer Group","bauer-group",{"website":165,"github":174},"https:\u002F\u002Fgithub.com\u002Fbauer-group","organizations\u002Fbauer-group",[],[],[],[180,181,182,183,59],"n8n","automation","workflow-automation","construction-tech","company","oMpdKdc7xkyWowLzBT47wEYljH0dV51rNoFtFbG8nN0",{"id":187,"certifications":188,"contact":189,"description":191,"description_de":192,"extension":11,"founded_year":12,"headquarters":193,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":194,"meta":195,"name":196,"slug":197,"social_links":198,"stem":200,"support_service_details":201,"support_services":202,"support_slas":203,"tags":204,"type":184,"__hash__":208},"organizations\u002Forganizations\u002Fbestpractical.json",[],{"website":190},"https:\u002F\u002Fbestpractical.com\u002F","Best Practical Solutions is the creator and maintainer of Request Tracker (RT), a premier open-source issue tracking and workflow management system. Founded in 2001, the company provides a full suite of professional services, including enterprise support, custom development, training, and managed hosting (Cloud RT) for both RT and RTIR (Request Tracker for Incident Response).","Best Practical Solutions ist der Entwickler und Betreuer von Request Tracker (RT), einem führenden Open-Source-System für Ticket-Tracking und Workflow-Management. Das 2001 gegründete Unternehmen bietet umfassende professionelle Dienstleistungen an, darunter Enterprise-Support, kundenspezifische Entwicklung, Schulungen und Managed Hosting (Cloud RT) für RT sowie RTIR (Request Tracker for Incident Response).",{"country":119},[],{},"Best Practical Solutions","bestpractical",{"website":190,"github":199},"https:\u002F\u002Fgithub.com\u002Fbestpractical","organizations\u002Fbestpractical",[],[],[],[28,108,27,205,106,206,207],"Incident Management","RTIR","Workflow Management","8n2Bbqq2kVw4gHKAKYPR9Jh6XGp-_skQo7HM7dnkA_0",{"id":210,"certifications":211,"contact":212,"description":213,"description_de":214,"extension":11,"founded_year":12,"headquarters":215,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":216,"meta":217,"name":218,"slug":219,"social_links":220,"stem":222,"support_service_details":223,"support_services":224,"support_slas":225,"tags":226,"type":32,"__hash__":230},"organizations\u002Forganizations\u002Fcasret.json",[],{"website":38},"Eric Casbas is a core developer for the GLPI ITSM platform and a key member of the Teclib' development team. He is the primary author and maintainer of the Formcreator plugin, which is one of the most widely used extensions for GLPI, enabling the creation of custom service catalogs and sophisticated forms. He also contributes significantly to other essential plugins like Fields and the GLPI core itself.","Eric Casbas ist ein Kernentwickler für die GLPI ITSM-Plattform und ein wichtiges Mitglied des Entwicklungsteams von Teclib'. Er ist der Hauptautor und Betreuer des Formcreator-Plugins, einer der am häufigsten verwendeten Erweiterungen für GLPI, die die Erstellung von benutzerdefinierten Servicekatalogen und komplexen Formularen ermöglicht. Zudem trägt er maßgeblich zu anderen wichtigen Plugins wie Fields sowie zum GLPI-Kern selbst bei.",{"country":42},[],{},"Eric Casbas","casret",{"github":221,"website":38},"https:\u002F\u002Fgithub.com\u002Fbtry","organizations\u002Fcasret",[],[],[],[26,227,228,27,28,229],"Formcreator","Teclib","Plugin Developer","Xk2JHuIc2awh55q6-eD31B4jar0oieKRno2yK-Pxy-g",{"id":232,"certifications":233,"contact":234,"description":236,"description_de":237,"extension":11,"founded_year":12,"headquarters":238,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":240,"meta":241,"name":242,"slug":243,"social_links":244,"stem":246,"support_service_details":247,"support_services":248,"support_slas":249,"tags":250,"type":184,"__hash__":255},"organizations\u002Forganizations\u002Fcodebar-ag.json",[],{"website":235},"https:\u002F\u002Fcodebar.ch","A Swiss software development agency based in Basel that specializes in custom web applications and integrations. They are prominent in the Laravel ecosystem for maintaining various open-source packages, including integrations for the Zammad helpdesk system, Zendesk, and DocuWare.","Eine Schweizer Softwareentwicklungsagentur mit Sitz in Basel, die auf massgeschneiderte Webanwendungen und Integrationen spezialisiert ist. Sie ist im Laravel-Ökosystem bekannt für die Pflege verschiedener Open-Source-Pakete, darunter Integrationen für das Zammad-Helpdesk-System, Zendesk und DocuWare.",{"country":239},"Switzerland",[],{},"codebar Solutions AG","codebar-ag",{"website":235,"github":245},"https:\u002F\u002Fgithub.com\u002Fcodebar-ag","organizations\u002Fcodebar-ag",[],[],[],[251,154,252,158,253,254,59],"laravel","zendesk","software-agency","switzerland","v4izHqwuG-tzS7yWVw_FJWKqV-UAxnNYTkt8WYRmpfk",{"id":257,"certifications":258,"contact":259,"description":261,"description_de":262,"extension":11,"founded_year":12,"headquarters":263,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":264,"meta":265,"name":266,"slug":267,"social_links":268,"stem":270,"support_service_details":271,"support_services":272,"support_slas":273,"tags":274,"type":184,"__hash__":278},"organizations\u002Forganizations\u002Fcombodo.json",[],{"website":260},"https:\u002F\u002Fwww.combodo.com","Combodo is the creator and editor of iTop, a leading open-source ITSM and CMDB platform. Founded in 2010 and based in France, the company provides professional services, consultancy, and a wide range of extensions to help organizations implement ITIL best practices and manage their IT infrastructure efficiently.","Combodo ist der Entwickler und Herausgeber von iTop, einer führenden Open-Source-Plattform für ITSM und CMDB. Das 2010 in Frankreich gegründete Unternehmen bietet professionelle Dienstleistungen, Beratung und Erweiterungen an, um ITIL-Prozesse zu optimieren und IT-Infrastrukturen effizient zu verwalten.",{"country":42},[],{},"Combodo","combodo",{"website":260,"github":269},"https:\u002F\u002Fgithub.com\u002FCombodo","organizations\u002Fcombodo",[],[],[],[55,159,59,275,276,56,277],"itop","itil","service-desk","jU2LxAoX9KCEdlxmhSWZMDz3Ut9WPXBF3XR__PDexD8",{"id":280,"certifications":281,"contact":282,"description":284,"description_de":285,"extension":11,"founded_year":12,"headquarters":286,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":288,"meta":289,"name":290,"slug":291,"social_links":292,"stem":294,"support_service_details":295,"support_services":296,"support_slas":297,"tags":298,"type":184,"__hash__":302},"organizations\u002Forganizations\u002Fcomplemento.json",[],{"website":283},"https:\u002F\u002Fwww.complemento.net.br\u002F","Complemento is a Brazilian IT service management specialist and the developer of LigeroSmart, an open-source ITSM platform based on OTRS and Znuny. They provide professional services, support, and a wide range of open-source plugins for the OTRS\u002FZnuny ecosystem, focusing on automation, AI-driven service desk optimization, and self-service portals.","Complemento ist ein brasilianischer Spezialist für IT-Service-Management und der Entwickler von LigeroSmart, einer Open-Source-ITSM-Plattform auf Basis von OTRS und Znuny. Das Unternehmen bietet professionelle Dienstleistungen, Support und eine Vielzahl von Open-Source-Plugins für das OTRS\u002FZnuny-Ökosystem an, mit Schwerpunkten auf Automatisierung, KI-gestützter Service-Desk-Optimierung und Self-Service-Portalen.",{"country":287},"BR",[],{},"Complemento","complemento",{"website":283,"github":293},"https:\u002F\u002Fgithub.com\u002Fcomplemento","organizations\u002Fcomplemento",[],[],[],[80,81,299,28,300,27,301],"LigeroSmart","Service Desk","Brazil","BCHL84eFT757ZP7U1EL92qO6RviNpaGEGdrWTY1Di1Q",{"id":304,"certifications":305,"contact":306,"description":308,"description_de":309,"extension":11,"founded_year":12,"headquarters":310,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":311,"meta":312,"name":313,"slug":314,"social_links":315,"stem":317,"support_service_details":318,"support_services":319,"support_slas":320,"tags":321,"type":184,"__hash__":326},"organizations\u002Forganizations\u002Fcontaoacademy.json",[],{"website":307},"https:\u002F\u002Fcontao-academy.de","Contao Academy is a German training platform and developer specializing in the Contao CMS. They contribute to the ITSM ecosystem by providing the Zammad API bundle for the Contao Notification Center, which enables organizations to integrate their web forms directly with the Zammad helpdesk for automated ticket creation.","Die Contao Academy ist eine deutsche Schulungsplattform und Entwickler, die sich auf das Contao CMS spezialisiert hat. Sie trägt zum ITSM-Ökosystem bei, indem sie das Zammad-API-Bundle für das Contao Notification Center bereitstellt, mit dem Unternehmen ihre Webformulare für eine automatisierte Ticketerstellung direkt in das Zammad-Helpdesk integrieren können.",{"country":94},[],{},"Contao Academy","contaoacademy",{"website":307,"github":316},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy","organizations\u002Fcontaoacademy",[],[],[],[322,154,323,324,325],"contao","cms-integration","helpdesk","notification-center","gM_6-pLfbKHj1m7MLWJoHO90m-_D17n8suQnT5DtosU",{"id":328,"certifications":329,"contact":330,"description":332,"description_de":333,"extension":11,"founded_year":12,"headquarters":334,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":335,"meta":336,"name":337,"slug":338,"social_links":339,"stem":341,"support_service_details":342,"support_services":343,"support_slas":344,"tags":345,"type":32,"__hash__":349},"organizations\u002Forganizations\u002Fdanielknng.json",[],{"website":331},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzammad-ticket-portal","Daniel König is the developer of the Zammad Ticket Portal, an open-source, customizable front-end integration for the Zammad ticketing system. It provides a modern, responsive interface for end-users to manage support requests, view ticket history, and interact with the knowledge base via the Zammad API.","Daniel König ist der Entwickler des Zammad Ticket Portals, einer quelloffenen, anpassbaren Frontend-Integration für das Zammad-Ticketsystem. Es bietet eine moderne, responsive Benutzeroberfläche für Endanwender zur Verwaltung von Supportanfragen, zur Einsicht in die Tickethistorie und zur Interaktion mit der Knowledge Base über die Zammad-API.",{"country":94},[],{},"Daniel König (danielknng)","danielknng",{"github":340,"website":331},"https:\u002F\u002Fgithub.com\u002Fdanielknng","organizations\u002Fdanielknng",[],[],[],[105,108,27,346,28,347,348],"Frontend","Self-Service Portal","API Integration","RYw4pCoAPiL-uhKRn2DIRc8sSdhyTKQYpsDrc3ZN3Ao",{"id":351,"certifications":352,"contact":12,"description":353,"description_de":354,"extension":11,"founded_year":12,"headquarters":355,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":356,"meta":357,"name":358,"slug":359,"social_links":360,"stem":362,"support_service_details":363,"support_services":364,"support_slas":365,"tags":366,"type":32,"__hash__":370},"organizations\u002Forganizations\u002Fdanperrout.json",[],"Daniel Perrout is a Brazilian IT manager and developer who contributes to the ITSM ecosystem through open-source deployment tools and utilities, particularly for the Zammad helpdesk system. He is known for providing Docker-based deployment solutions with integrated SSL support.","Daniel Perrout ist ein brasilianischer IT-Manager und Entwickler, der durch Open-Source-Deployment-Tools und Hilfsprogramme, insbesondere für das Zammad-Helpdesk-System, zum ITSM-Ökosystem beiträgt. Er ist bekannt für die Bereitstellung von Docker-basierten Deployment-Lösungen mit integrierter SSL-Unterstützung.",{"country":301},[],{},"Daniel Perrout","danperrout",{"github":361},"https:\u002F\u002Fgithub.com\u002Fdanperrout","organizations\u002Fdanperrout",[],[],[],[105,367,27,28,368,369],"Docker","Deployment","SSL","SGl7ySuOm0kHOkePjONrq98ccvdLP74lK4jy-ZHJUio",{"id":372,"certifications":373,"contact":374,"description":376,"description_de":377,"extension":11,"founded_year":12,"headquarters":378,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":379,"meta":380,"name":381,"slug":382,"social_links":383,"stem":385,"support_service_details":386,"support_services":387,"support_slas":388,"tags":389,"type":32,"__hash__":391},"organizations\u002Forganizations\u002Fdennykorsukewitz.json",[],{"website":375},"https:\u002F\u002Fdennykorsukewitz.github.io\u002F","A Berlin-based software developer and core contributor to the Znuny ticketing system (an OTRS fork). He maintains several open-source extensions and tools for the Znuny and OTRS ecosystem, including VSCode-Znuny and various system add-ons, and has a background in the Zammad and OTRS open-source communities.","Ein in Berlin ansässiger Softwareentwickler und Kernentwickler des Znuny-Ticketsystems (ein OTRS-Fork). Er betreut mehrere Open-Source-Erweiterungen und Tools für das Znuny- und OTRS-Ökosystem, darunter VSCode-Znuny sowie verschiedene System-Add-ons, und verfügt über Erfahrung in den Zammad- und OTRS-Open-Source-Communities.",{"country":94},[],{},"Denny Korsukéwitz","dennykorsukewitz",{"github":384,"website":375},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz","organizations\u002Fdennykorsukewitz",[],[],[],[81,80,105,108,84,390,27],"VSCode Extensions","Zh2hntHY0fVMi3KPNBhWil0OBxBQK9SnRYbqC2ulAsY",{"id":393,"certifications":394,"contact":395,"description":397,"description_de":398,"extension":11,"founded_year":12,"headquarters":399,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":401,"meta":402,"name":403,"slug":404,"social_links":405,"stem":406,"support_service_details":407,"support_services":408,"support_slas":409,"tags":410,"type":413,"__hash__":414},"organizations\u002Forganizations\u002Fdevixa-tech.json",[],{"website":396},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech","Devixa Tech is an open-source developer group that creates Python-based integrations and tools for ITSM and CRM platforms. They are best known for maintaining py-zammad-cti, a lightweight client for Zammad's Generic CTI API, and other telephony-related utilities like py-ami-client for Asterisk integrations.","Devixa Tech ist eine Open-Source-Entwicklergruppe, die Python-basierte Integrationen und Tools für ITSM- und CRM-Plattformen entwickelt. Sie ist vor allem für die Pflege von py-zammad-cti bekannt, einem leichtgewichtigen Client für die Generic CTI API von Zammad, sowie für andere Telefonie-Utilities wie py-ami-client für Asterisk-Integrationen.",{"country":400},"Iran",[],{},"Devixa Tech","devixa-tech",{"github":396,"website":396},"organizations\u002Fdevixa-tech",[],[],[],[157,154,411,412,158,59],"cti","telephony","community","q6ILfH3e3s_HodNA3huVSnYW3XVb-EnSLN6-kjOmaZE",{"id":416,"certifications":417,"contact":418,"description":420,"description_de":421,"extension":11,"founded_year":12,"headquarters":422,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":423,"meta":424,"name":425,"slug":426,"social_links":427,"stem":429,"support_service_details":430,"support_services":431,"support_slas":432,"tags":433,"type":184,"__hash__":438},"organizations\u002Forganizations\u002Fdigineo.json",[],{"website":419},"https:\u002F\u002Fwww.digineo.de\u002F","Digineo GmbH is a German IT consultancy and service provider based in Bremen. They specialize in open-source solutions, particularly the implementation, hosting, and customization of ITSM and CMDB systems like Zammad and i-doit. Their services include professional support, managed hosting, and the development of custom integrations and plugins.","Die Digineo GmbH ist ein deutsches IT-Beratungs- und Dienstleistungsunternehmen mit Sitz in Bremen. Sie ist auf Open-Source-Lösungen spezialisiert, insbesondere auf die Implementierung, das Hosting und die Anpassung von ITSM- und CMDB-Systemen wie Zammad und i-doit. Das Leistungsangebot umfasst professionellen Support, Managed Hosting sowie die Entwicklung individueller Integrationen und Plugins.",{"country":94},[],{},"Digineo GmbH","digineo",{"website":419,"github":428},"https:\u002F\u002Fgithub.com\u002Fdigineo","organizations\u002Fdigineo",[],[],[],[105,434,28,435,27,436,437],"i-doit","CMDB","Managed Hosting","Consulting","dMnmYy8CoZV4hyb8H53LC36jN7aB8GQeIcUjb3GuIYA",{"id":440,"certifications":441,"contact":442,"description":444,"description_de":445,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":446,"meta":447,"name":448,"slug":448,"social_links":449,"stem":451,"support_service_details":452,"support_services":453,"support_slas":454,"tags":455,"type":458,"__hash__":459},"organizations\u002Forganizations\u002Fdjango-helpdesk.json",[],{"website":443},"https:\u002F\u002Fdjango-helpdesk.readthedocs.io\u002F","An open-source, Django-powered ticket tracking system designed for internal helpdesks and small businesses. It provides a simple, extensible interface for managing support requests and issue tracking, and can be integrated into existing Django sites or run as a standalone application.","Ein quelloffenes, auf Django basierendes Ticket-Tracking-System für interne Helpdesks und kleine Unternehmen. Es bietet eine einfache, erweiterbare Benutzeroberfläche zur Verwaltung von Support-Anfragen und zur Fehlerverfolgung und kann in bestehende Django-Websites integriert oder als eigenständige Anwendung betrieben werden.",[],{},"django-helpdesk",{"website":443,"github":450},"https:\u002F\u002Fgithub.com\u002Fdjango-helpdesk\u002Fdjango-helpdesk","organizations\u002Fdjango-helpdesk",[],[],[],[456,108,457,131,27,28],"Helpdesk","Django","open-source-project","d-b3lhxgpLGdwqUEiaJe7lpTdQznTsC7Iwt71rrsQIA",{"id":461,"certifications":462,"contact":463,"description":465,"description_de":466,"extension":11,"founded_year":12,"headquarters":467,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":468,"meta":469,"name":470,"slug":471,"social_links":472,"stem":473,"support_service_details":474,"support_services":475,"support_slas":476,"tags":477,"type":32,"__hash__":480},"organizations\u002Forganizations\u002Fdomnussbaum.json",[],{"website":464},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum","Dominik Nussbaum is an open-source developer active in the OTOBO ecosystem. He specializes in creating integrations and tools, such as Model Context Protocol (MCP) servers, that connect the OTOBO ITSM platform with AI-driven applications and external services.","Dominik Nussbaum ist ein Open-Source-Entwickler, der im OTOBO-Ökosystem aktiv ist. Er spezialisiert sich auf die Erstellung von Integrationen und Tools, wie z. B. Model Context Protocol (MCP) Servern, die die OTOBO ITSM-Plattform mit KI-gestützten Anwendungen und externen Diensten verbinden.",{"country":68},[],{},"Dominik Nussbaum","domnussbaum",{"github":464,"website":464},"organizations\u002Fdomnussbaum",[],[],[],[478,28,129,479,27,108],"OTOBO","AI Integration","k7XBNbg7ttnLDW62aN34qJau1gUJp1x1F6W0IDCWxQE",{"id":482,"certifications":483,"contact":484,"description":486,"description_de":487,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":488,"meta":489,"name":490,"slug":490,"social_links":491,"stem":492,"support_service_details":493,"support_services":494,"support_slas":495,"tags":496,"type":32,"__hash__":501},"organizations\u002Forganizations\u002Fdpoe2016.json",[],{"website":485},"https:\u002F\u002Fgithub.com\u002Fdpoe2016","dpoe2016 is an open-source developer active in the ITSM and monitoring community. They are known for contributing extensions and integrations for systems such as Zabbix and Microsoft Dynamics 365 Business Central, focusing on enhancing monitoring capabilities and system interoperability through custom templates and AL language extensions.","dpoe2016 ist ein Open-Source-Entwickler, der in der ITSM- und Monitoring-Community aktiv ist. Er ist bekannt für die Bereitstellung von Erweiterungen und Integrationen für Systeme wie Zabbix und Microsoft Dynamics 365 Business Central, wobei der Schwerpunkt auf der Verbesserung der Monitoring-Funktionen und der Systeminteroperabilität durch benutzerdefinierte Vorlagen und AL-Spracherweiterungen liegt.",[],{},"dpoe2016",{"github":485,"website":485},"organizations\u002Fdpoe2016",[],[],[],[497,498,499,28,27,500],"Zabbix","Microsoft Dynamics 365 Business Central","Monitoring","AL Language","-_33vhj2AUvkynYk34YQwI10TaDMGl7iMcVH1fGnTGs",{"id":503,"certifications":504,"contact":505,"description":507,"description_de":508,"extension":11,"founded_year":12,"headquarters":509,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":511,"meta":512,"name":513,"slug":514,"social_links":515,"stem":517,"support_service_details":518,"support_services":519,"support_slas":520,"tags":521,"type":413,"__hash__":526},"organizations\u002Forganizations\u002Feea.json",[],{"website":506},"https:\u002F\u002Fwww.eea.europa.eu\u002F","The European Environment Agency (EEA) is an agency of the European Union that provides sound, independent information on the environment. It actively contributes to the open-source ecosystem by developing and maintaining various extensions for project management and ITSM platforms, most notably a suite of plugins and themes for Redmine, including a lightweight helpdesk solution and Docker-based deployment configurations.","Die Europäische Umweltagentur (EUA) ist eine Agentur der Europäischen Union, die fundierte und unabhängige Informationen über die Umwelt bereitstellt. Sie trägt aktiv zum Open-Source-Ökosystem bei, indem sie verschiedene Erweiterungen für Projektmanagement- und ITSM-Plattformen entwickelt und pflegt, insbesondere eine Reihe von Plugins und Themes für Redmine, einschließlich einer Helpdesk-Lösung und Docker-basierten Deployment-Konfigurationen.",{"country":510},"DK",[],{},"European Environment Agency (EEA)","eea",{"website":506,"github":516},"https:\u002F\u002Fgithub.com\u002Feea","organizations\u002Feea",[],[],[],[522,324,59,523,524,525],"redmine","eu-agency","plugins","docker","T78j6ZpD9e0hitx-vsZV34bqSYyp1QH8kLLXDw_UCXg",{"id":528,"certifications":529,"contact":530,"description":532,"description_de":533,"extension":11,"founded_year":12,"headquarters":534,"information_disclaimer":535,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":536,"maintained_systems":537,"meta":538,"name":539,"slug":540,"social_links":541,"stem":543,"support_service_details":544,"support_services":560,"support_slas":561,"tags":569,"type":184,"__hash__":571},"organizations\u002Forganizations\u002Fefflux.json",[],{"website":531,"support_email":12},"https:\u002F\u002Fefflux.de","Efflux GmbH is a German IT service provider specializing in open-source service management solutions based on Znuny, OTOBO, and OTRS. The company offers professional consulting, support, hosting, and training, alongside a wide range of functional extensions (add-ons) and UI enhancements designed to optimize service desk operations.","Die Efflux GmbH ist ein deutscher IT-Dienstleister, der sich auf Open-Source-Service-Management-Lösungen auf Basis von Znuny, OTOBO und OTRS spezialisiert hat. Das Unternehmen bietet professionelle Beratung, Support, Hosting und Schulungen sowie eine Vielzahl von funktionalen Erweiterungen (Add-ons) und UI-Verbesserungen zur Optimierung von Service-Desk-Prozessen an.",{"country":94},"Service pricing and SLA information can change and may only be available during direct sales discussions.","https:\u002F\u002Flogo.clearbit.com\u002Fefflux.de",[],{},"Efflux GmbH","efflux",{"github":542,"website":531},"https:\u002F\u002Fgithub.com\u002Fefflux-gmbh","organizations\u002Fefflux",[545,552,556],{"name":546,"description":547,"price_text":548,"pricing_url":531,"provenance":549},"Addon installation support","Guidance and implementation for extension deployments.","Pricing on request",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},"internet","Efflux website",{"name":553,"description":554,"price_text":548,"pricing_url":531,"provenance":555},"UI and skin customization","Custom skin and interface work for OTRS, Znuny, and OTOBO.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},{"name":557,"description":558,"price_text":548,"pricing_url":531,"provenance":559},"Maintenance for OTRS, Znuny, and OTOBO extensions","Maintenance and update support for deployed add-ons.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},[546,553,557],[562],{"name":563,"response_time":564,"resolution_time":564,"availability":565,"coverage_hours":566,"notes":567,"provenance":568},"Support SLA details","Not publicly specified","As agreed per engagement","Agreement based","Confirm SLA terms directly with Efflux before purchase.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},[81,478,80,28,27,300,570],"Add-ons","O07zrLq65tJGtgPFeN7gW3rZlOONKzYVGLDfokBr6RQ",{"id":573,"certifications":574,"contact":575,"description":577,"description_de":578,"extension":11,"founded_year":12,"headquarters":579,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":580,"meta":581,"name":582,"slug":583,"social_links":584,"stem":586,"support_service_details":587,"support_services":588,"support_slas":589,"tags":590,"type":32,"__hash__":593},"organizations\u002Forganizations\u002Fevanmeier.json",[],{"website":576},"https:\u002F\u002Fzammad.org","Evan Meier is a software developer and a key contributor to the Zammad ecosystem. He is primarily known for maintaining the official Zammad API client for PHP, which allows developers to integrate Zammad's helpdesk and support features into PHP-based applications.","Evan Meier ist ein Softwareentwickler und ein wichtiger Mitwirkender im Zammad-Ökosystem. Er ist vor allem für die Pflege des offiziellen Zammad-API-Clients für PHP bekannt, der es Entwicklern ermöglicht, die Helpdesk- und Support-Funktionen von Zammad in PHP-basierte Anwendungen zu integrieren.",{"country":68},[],{},"Evan Meier","evanmeier",{"github":585,"website":576},"https:\u002F\u002Fgithub.com\u002Fevanmeier","organizations\u002Fevanmeier",[],[],[],[105,591,592,27,109],"PHP","API","sfSZYbYctedRQ8yd9tE1yz3tDYmt0EbjO3kB0kdgsl8",{"id":595,"certifications":596,"contact":597,"description":599,"description_de":600,"extension":11,"founded_year":12,"headquarters":601,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":602,"meta":603,"name":604,"slug":605,"social_links":606,"stem":608,"support_service_details":609,"support_services":610,"support_slas":611,"tags":612,"type":32,"__hash__":615},"organizations\u002Forganizations\u002Ffglashauser.json",[],{"website":598},"https:\u002F\u002Fpc-giga.de","Florian Glashauser is a German IT consultant and developer, founder of the IT system house PC-Giga. He specializes in open-source ITSM and ERP solutions, notably providing integrations and custom development for Zammad and ERPNext, including widely used connectors for Checkmk.","Florian Glashauser ist ein deutscher IT-Berater und Entwickler sowie Gründer des IT-Systemhauses PC-Giga. Er ist auf Open-Source-ITSM- und ERP-Lösungen spezialisiert und bietet insbesondere Integrationen und Individualentwicklungen für Zammad und ERPNext an, darunter verbreitete Konnektoren für Checkmk.",{"country":94},[],{},"Florian Glashauser","fglashauser",{"website":598,"github":607},"https:\u002F\u002Fgithub.com\u002Ffglashauser","organizations\u002Ffglashauser",[],[],[],[105,613,109,27,437,614],"ERPNext","Checkmk","V17fzjQo36HNEeIUHwHx3gR0H46At40XbhyHXEksRo0",{"id":617,"certifications":618,"contact":619,"description":621,"description_de":622,"extension":11,"founded_year":12,"headquarters":623,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":625,"meta":626,"name":627,"slug":627,"social_links":628,"stem":630,"support_service_details":631,"support_services":632,"support_slas":633,"tags":634,"type":32,"__hash__":636},"organizations\u002Forganizations\u002Fflashdagger.json",[],{"website":620},"https:\u002F\u002Fzammadoo.readthedocs.io","An open-source developer focused on the Zammad ecosystem, best known for maintaining Zammadoo, an object-oriented Python-based REST API client for the Zammad helpdesk system.","Ein Open-Source-Entwickler, der sich auf das Zammad-Ökosystem konzentriert und vor allem für die Pflege von Zammadoo bekannt ist, einem objektorientierten Python-basierten REST-API-Client für das Zammad-Helpdesk-System.",{"country":624},"Austria",[],{},"flashdagger",{"website":620,"github":629},"https:\u002F\u002Fgithub.com\u002Fflashdagger","organizations\u002Fflashdagger",[],[],[],[154,157,635,59,158],"api-client","TAucUpptUyr1vVCKXDI9Y_dN5oYOCwkvGxeCESaNBKo",{"id":638,"certifications":639,"contact":640,"description":642,"description_de":643,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":15,"logo_url":12,"maintained_systems":644,"meta":645,"name":646,"slug":647,"social_links":648,"stem":650,"support_service_details":651,"support_services":652,"support_slas":653,"tags":654,"type":458,"__hash__":660},"organizations\u002Forganizations\u002Ffreescout-help-desk.json",[],{"website":641},"https:\u002F\u002Ffreescout.net\u002F","FreeScout is a free, open-source, self-hosted help desk and shared inbox solution built on PHP and Laravel. It is designed as a lightweight, privacy-focused alternative to Help Scout and Zendesk, offering seamless email integration, unlimited users, and a modular architecture with both community and premium extensions.","FreeScout ist eine kostenlose, quelloffene und selbst gehostete Helpdesk- und Shared-Inbox-Lösung auf Basis von PHP und Laravel. Sie wurde als leichtgewichtige und datenschutzorientierte Alternative zu Help Scout und Zendesk entwickelt und bietet nahtlose E-Mail-Integration, unbegrenzte Benutzer sowie eine modulare Architektur mit Community- und Premium-Erweiterungen.",[],{},"FreeScout","freescout-help-desk",{"website":641,"github":649},"https:\u002F\u002Fgithub.com\u002Ffreescout-helpdesk\u002Ffreescout","organizations\u002Ffreescout-help-desk",[],[],[],[655,656,27,108,657,591,658,659],"Help Desk","Shared Inbox","Customer Support","Laravel","Self-Hosted","U-35-xDqc27V_xzuQ7UlDuYbJsFKDs_J4omAKLlgGq8",{"id":662,"certifications":663,"contact":664,"description":666,"description_de":667,"extension":11,"founded_year":12,"headquarters":668,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":669,"meta":670,"name":671,"slug":672,"social_links":673,"stem":675,"support_service_details":676,"support_services":677,"support_slas":678,"tags":679,"type":184,"__hash__":684},"organizations\u002Forganizations\u002Ffreiconoss.json",[],{"website":665},"https:\u002F\u002Fwww.freicon.de\u002F","FreiconOSS is the open-source initiative of Freicon GmbH, a German IT service provider. The company develops the monitos ITSM suite and provides extensions, professional support, and consulting for the OTOBO service desk (a fork of OTRS).","FreiconOSS ist die Open-Source-Initiative der Freicon GmbH, einem deutschen IT-Dienstleister. Das Unternehmen entwickelt die monitos ITSM-Suite und bietet Erweiterungen, professionellen Support sowie Beratung für den OTOBO Service Desk (ein Fork von OTRS) an.",{"country":68},[],{},"FreiconOSS","freiconoss",{"website":665,"github":674},"https:\u002F\u002Fgithub.com\u002FFreiconOSS","organizations\u002Ffreiconoss",[],[],[],[55,156,680,681,59,682,277,683],"otobo","otrs","monitos","ticketing","D2mJnJBhjG2-Av_4ecwc_IU-nwANk_WjsZrjIPq_W58",{"id":686,"certifications":687,"contact":688,"description":689,"description_de":690,"extension":11,"founded_year":12,"headquarters":691,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":692,"meta":693,"name":694,"slug":695,"social_links":696,"stem":698,"support_service_details":699,"support_services":700,"support_slas":701,"tags":702,"type":458,"__hash__":706},"organizations\u002Forganizations\u002Fglpi-project.json",[],{"website":38},"GLPI is a comprehensive open-source IT Asset Management (ITAM) and Service Management (ITSM) platform. It provides a wide range of features including helpdesk ticketing, hardware and software inventory, financial management, and project tracking, all while maintaining ITIL compliance.","GLPI ist eine umfassende Open-Source-Plattform für IT-Asset-Management (ITAM) und Service-Management (ITSM). Sie bietet eine Vielzahl von Funktionen, darunter Helpdesk-Ticketing, Hardware- und Software-Inventarisierung, Finanzmanagement und Projektverfolgung, wobei sie stets ITIL-konform bleibt.",{"country":14},[],{},"GLPI Project","glpi-project",{"website":38,"github":697},"https:\u002F\u002Fgithub.com\u002Fglpi-project\u002Fglpi","organizations\u002Fglpi-project",[],[],[],[28,703,456,27,31,704,705,435],"ITAM","Inventory Management","ITIL","XCgPHLUFPK2DkVzKSzV_SFw3pKZkJpfRq0DB2Oom8hw",{"id":708,"certifications":709,"contact":710,"description":712,"description_de":713,"extension":11,"founded_year":12,"headquarters":714,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":715,"meta":716,"name":717,"slug":718,"social_links":719,"stem":720,"support_service_details":721,"support_services":722,"support_slas":723,"tags":724,"type":32,"__hash__":726},"organizations\u002Forganizations\u002Fgtudan.json",[],{"website":711},"https:\u002F\u002Fgithub.com\u002Fgtudan","Gregor Tudan is a German software developer and IT consultant known for his contributions to the ITSM ecosystem, specifically the OTRS-Client, a Java library for interacting with the OTRS ticketing system API.","Gregor Tudan ist ein deutscher Softwareentwickler und IT-Berater, der für seine Beiträge zum ITSM-Ökosystem bekannt ist, insbesondere für den OTRS-Client, eine Java-Bibliothek zur Interaktion mit der OTRS-Ticketsystem-API.",{"country":68},[],{},"Gregor Tudan","gtudan",{"github":711,"website":711},"organizations\u002Fgtudan",[],[],[],[80,725,592,27,109],"Java","noNtMFgoO_BMYW_ZSOhsabXaRf4_NzxPPWUeFlwMUnE",{"id":728,"certifications":729,"contact":730,"description":732,"description_de":733,"extension":11,"founded_year":12,"headquarters":734,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":736,"meta":737,"name":738,"slug":739,"social_links":740,"stem":742,"support_service_details":743,"support_services":744,"support_slas":745,"tags":746,"type":32,"__hash__":751},"organizations\u002Forganizations\u002Fhalf-shot.json",[],{"website":731},"https:\u002F\u002Fhalf-shot.uk\u002F","Will Hunt, known as Half-Shot, is a prominent developer in the Matrix ecosystem and a core member of the Matrix.org team. He is the primary maintainer of Matrix Hookshot, a powerful bridge that enables ChatOps by integrating Matrix with ITSM and development platforms such as Jira, GitHub, and GitLab.","Will Hunt, bekannt als Half-Shot, ist ein prominenter Entwickler im Matrix-Ökosystem und Kernmitglied des Matrix.org-Teams. Er ist der Hauptentwickler von Matrix Hookshot, einer leistungsstarken Bridge, die ChatOps ermöglicht, indem sie Matrix mit ITSM- und Entwicklungsplattformen wie Jira, GitHub und GitLab integriert.",{"country":735},"GB",[],{},"Half-Shot (Will Hunt)","half-shot",{"website":731,"github":741},"https:\u002F\u002Fgithub.com\u002FHalf-Shot","organizations\u002Fhalf-shot",[],[],[],[747,748,749,109,27,750],"Matrix","ChatOps","Jira","Bridge","q-uRKtwW7tZq1JdNoXBPLLXD4RTNpZhojDlzdEFd-J8",{"id":753,"certifications":754,"contact":755,"description":757,"description_de":758,"extension":11,"founded_year":12,"headquarters":759,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":760,"meta":761,"name":762,"slug":763,"social_links":764,"stem":766,"support_service_details":767,"support_services":768,"support_slas":769,"tags":770,"type":184,"__hash__":776},"organizations\u002Forganizations\u002Fheptacom.json",[],{"website":756},"https:\u002F\u002Fwww.heptacom.de","A German digital agency and Shopware Platinum Partner specializing in e-commerce and B2B solutions. They provide the HEPTAconnect middleware to integrate Shopware with ITSM and helpdesk systems like Zammad, Zendesk, and Freshdesk, and offer SSO solutions for Jira.","Eine deutsche Digitalagentur und Shopware Platinum Partner, die auf E-Commerce und B2B-Lösungen spezialisiert ist. Mit ihrer Middleware HEPTAconnect integriert sie Shopware in ITSM- und Helpdesk-Systeme wie Zammad, Zendesk und Freshdesk und bietet SSO-Lösungen für Jira an.",{"country":94},[],{},"HEPTACOM GmbH","heptacom",{"website":756,"github":765},"https:\u002F\u002Fgithub.com\u002FHEPTACOM","organizations\u002Fheptacom",[],[],[],[771,154,252,155,772,773,158,774,775],"shopware","freshdesk","ecommerce","sso","middleware","MNAWZ20atMofxFIjCQPNkfNnY7vHFvOc4IZXz_bcLwA",{"id":778,"certifications":779,"contact":780,"description":782,"description_de":783,"extension":11,"founded_year":12,"headquarters":784,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":786,"meta":787,"name":788,"slug":789,"social_links":790,"stem":792,"support_service_details":793,"support_services":794,"support_slas":795,"tags":796,"type":32,"__hash__":800},"organizations\u002Forganizations\u002Fheyvaldemar.json",[],{"website":781},"https:\u002F\u002Fheyvaldemar.com\u002F","Vladimir Mikhalev, known as heyvaldemar, is a prominent DevOps expert, Docker Captain, and technical advisor. He provides production-grade Docker deployment blueprints, architectural frameworks, and comprehensive installation guides for a wide range of open-source platforms, including ITSM solutions like Zammad, GLPI, and OTRS. His work focuses on containerization, security, and infrastructure automation.","Vladimir Mikhalev, bekannt als heyvaldemar, ist ein renommierter DevOps-Experte, Docker Captain und technischer Berater. Er bietet produktionsreife Docker-Deployment-Blueprints, Architektur-Frameworks und umfassende Installationsanleitungen für eine Vielzahl von Open-Source-Plattformen, einschließlich ITSM-Lösungen wie Zammad, GLPI und OTRS. Seine Arbeit konzentriert sich auf Containerisierung, Sicherheit und Infrastrukturautomatisierung.",{"country":785},"Canada",[],{},"Vladimir Mikhalev (heyvaldemar)","heyvaldemar",{"website":781,"github":791},"https:\u002F\u002Fgithub.com\u002Fheyvaldemar","organizations\u002Fheyvaldemar",[],[],[],[367,797,28,105,26,80,798,132,799],"DevOps","Self-Hosting","Docker Captain","LmFAZ3tSsUKSCl3l54-7fRBX1AQFC0DUMw1PBDtbaN8",{"id":802,"certifications":803,"contact":804,"description":806,"description_de":807,"extension":11,"founded_year":12,"headquarters":808,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":809,"meta":810,"name":811,"slug":812,"social_links":813,"stem":815,"support_service_details":816,"support_services":817,"support_slas":818,"tags":819,"type":413,"__hash__":824},"organizations\u002Forganizations\u002Fhifis-net.json",[],{"website":805},"https:\u002F\u002Fwww.hifis.net","HIFIS (Helmholtz Federated IT Services) provides a federated IT infrastructure for the Helmholtz Association, facilitating collaboration through cloud services and software engineering support. They maintain the 'hifis.toolkit' Ansible collection, which includes production-ready roles for deploying the Zammad helpdesk system and other research-oriented IT services.","HIFIS (Helmholtz Federated IT Services) bietet eine föderierte IT-Infrastruktur für die Helmholtz-Gemeinschaft und unterstützt die Zusammenarbeit durch Cloud-Dienste und Software-Engineering. Die Initiative pflegt die Ansible-Collection 'hifis.toolkit', die produktionsreife Rollen für die Bereitstellung des Zammad-Helpdesk-Systems sowie weiterer forschungsnaher IT-Dienste enthält.",{"country":68},[],{},"Helmholtz Federated IT Services (HIFIS)","hifis-net",{"website":805,"github":814},"https:\u002F\u002Fgithub.com\u002Fhifis-net","organizations\u002Fhifis-net",[],[],[],[820,154,181,821,822,823,59],"ansible","helmholtz","research-it","devops","7gah53yW2XhD6Q1RFxiP5P7yZCd7HMNxGL9rVP4Q3kk",{"id":826,"certifications":827,"contact":828,"description":830,"description_de":831,"extension":11,"founded_year":12,"headquarters":832,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":833,"meta":834,"name":835,"slug":836,"social_links":837,"stem":839,"support_service_details":840,"support_services":841,"support_slas":842,"tags":843,"type":413,"__hash__":847},"organizations\u002Forganizations\u002Fhzsk.json",[],{"website":829},"https:\u002F\u002Fwww.slm.uni-hamburg.de\u002Fhzsk.html","A research center at the University of Hamburg specializing in digital infrastructure for language corpora. HZSK developed and operates the CLARIN-D Helpdesk, utilizing OTRS and custom web interfaces to provide technical support and research data management services for the academic community.","Ein Forschungszentrum an der Universität Hamburg, das auf digitale Infrastrukturen für Sprachkorpora spezialisiert ist. Das HZSK entwickelte und betreibt den CLARIN-D Helpdesk auf Basis von OTRS und eigenen Web-Schnittstellen, um technischen Support und Forschungsdatenmanagement für die akademische Gemeinschaft bereitzustellen.",{"country":68},[],{},"Hamburger Zentrum für Sprachkorpora (HZSK)","hzsk",{"website":829,"github":838},"https:\u002F\u002Fgithub.com\u002Fhzsk","organizations\u002Fhzsk",[],[],[],[844,456,845,846,80,27],"Academic","Research Data Management","CLARIN","oPNwrMkigChEJ71FWnakooXgGMp9cK0rgi0gxMH5uhQ",{"id":849,"certifications":850,"contact":851,"description":853,"description_de":854,"extension":11,"founded_year":12,"headquarters":855,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":857,"meta":858,"name":859,"slug":860,"social_links":861,"stem":862,"support_service_details":863,"support_services":864,"support_slas":865,"tags":866,"type":32,"__hash__":870},"organizations\u002Forganizations\u002Filhamakbarki.json",[],{"website":852},"https:\u002F\u002Fgithub.com\u002Filhamakbarki","Ilham Akbar is an Indonesian software developer and automation specialist known for developing community nodes for the n8n workflow automation platform. His contributions include integration plugins for the OTRS ITSM system, Rocket.Chat, and ClickUp, which help organizations automate service desk tasks and communication workflows.","Ilham Akbar ist ein indonesischer Softwareentwickler und Automatisierungsspezialist, der für die Entwicklung von Community-Nodes für die Workflow-Automatisierungsplattform n8n bekannt ist. Zu seinen Beiträgen gehören Integrations-Plugins für das OTRS ITSM-System, Rocket.Chat und ClickUp, die Unternehmen dabei unterstützen, Service-Desk-Aufgaben und Kommunikations-Workflows zu automatisieren.",{"country":856},"ID",[],{},"Ilham Akbar","ilhamakbarki",{"github":852,"website":852},"organizations\u002Filhamakbarki",[],[],[],[180,80,867,868,28,109,869,27],"Rocket.Chat","Automation","Workflow","jIFtvPXAOq58cEm-UH24AhoHOjk_tpZdBpOnj5GEAcs",{"id":872,"certifications":873,"contact":874,"description":876,"description_de":877,"extension":11,"founded_year":12,"headquarters":878,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":880,"meta":881,"name":882,"slug":883,"social_links":884,"stem":885,"support_service_details":886,"support_services":887,"support_slas":888,"tags":889,"type":184,"__hash__":893},"organizations\u002Forganizations\u002Fintelicolab.json",[],{"website":875},"https:\u002F\u002Fintelicolab.com","A Costa Rican IT services company specializing in open-source ITSM and monitoring solutions. Formerly known as Gridshield, Intelicolab is an OTOBO Qualified Partner and provides implementation, support, and custom development for platforms including OTOBO, GLPI, Icinga, and Nagios across Central America.","Ein costa-ricanisches IT-Dienstleistungsunternehmen, das sich auf Open-Source-ITSM- und Monitoring-Lösungen spezialisiert hat. Intelicolab (ehemals Gridshield) ist ein qualifizierter OTOBO-Partner und bietet Implementierung, Support und kundenspezifische Entwicklungen für Plattformen wie OTOBO, GLPI, Icinga und Nagios in ganz Zentralamerika an.",{"country":879},"Costa Rica",[],{},"Intelicolab","intelicolab",{"website":875},"organizations\u002Fintelicolab",[],[],[],[55,680,54,156,890,891,892,681],"icinga","costa-rica","central-america","KRUQ6YVxSOdV580enLl1t66vxb184y0gSs12L5IehAY",{"id":895,"certifications":896,"contact":897,"description":899,"description_de":900,"extension":11,"founded_year":12,"headquarters":901,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":902,"meta":903,"name":904,"slug":905,"social_links":906,"stem":908,"support_service_details":909,"support_services":910,"support_slas":911,"tags":912,"type":184,"__hash__":917},"organizations\u002Forganizations\u002Fit-at-m.json",[],{"website":898},"https:\u002F\u002Fit-muenchen.de","it@M is the central IT service provider for the City of Munich (Landeshauptstadt München). As a key driver of digital sovereignty, the organization focuses on open-source software and vendor-neutral solutions for public administration. it@M contributes significantly to the ITSM ecosystem by developing and sharing extensions for the Zammad ticketing system, including AI-powered integrations, LDAP synchronization tools, and authentication plugins tailored for municipal services.","it@M ist der zentrale IT-Dienstleister der Landeshauptstadt München. Als wesentlicher Treiber für digitale Souveränität setzt die Organisation konsequent auf Open-Source-Software und herstellerneutrale Lösungen für die öffentliche Verwaltung. it@M leistet einen bedeutenden Beitrag zum ITSM-Ökosystem durch die Entwicklung und Bereitstellung von Erweiterungen für das Zammad-Ticketsystem, darunter KI-gestützte Integrationen, LDAP-Synchronisations-Tools und Authentifizierungs-Plugins, die speziell auf kommunale Anforderungen zugeschnitten sind.",{"country":94},[],{},"it@M (Landeshauptstadt München)","it-at-m",{"website":898,"github":907},"https:\u002F\u002Fgithub.com\u002Fit-at-m","organizations\u002Fit-at-m",[],[],[],[913,59,154,914,915,916,683],"public-sector","digital-sovereignty","munich","ai-integration","TIdV4WnvwPgl3UNjiewH5qKM-QZknWrxzUlAtlo4jRs",{"id":919,"certifications":920,"contact":921,"description":923,"description_de":924,"extension":11,"founded_year":12,"headquarters":925,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":926,"meta":927,"name":928,"slug":929,"social_links":930,"stem":931,"support_service_details":932,"support_services":933,"support_slas":934,"tags":935,"type":32,"__hash__":940},"organizations\u002Forganizations\u002Fjakemorrisotrs.json",[],{"website":922},"https:\u002F\u002Fotrs.com","Jake Morris is a software developer at OTRS AG and a key contributor to the OTRS ecosystem. He is primarily involved in maintaining official client libraries and frontend integration tools, such as the @otrs\u002Fclient-lib, which facilitate communication between modern web applications and the OTRS service management backend.","Jake Morris ist Softwareentwickler bei der OTRS AG und ein wichtiger Mitwirkender am OTRS-Ökosystem. Er befasst sich primär mit der Wartung offizieller Client-Bibliotheken und Frontend-Integrationswerkzeuge wie @otrs\u002Fclient-lib, die die Kommunikation zwischen modernen Webanwendungen und dem OTRS-Service-Management-Backend erleichtern.",{"country":68},[],{},"Jake Morris","jakemorrisotrs",{"website":922},"organizations\u002Fjakemorrisotrs",[],[],[],[80,936,937,938,939],"TypeScript","JavaScript","Client Library","Frontend Integration","wWKrhECsZ9hnzGzJ9BVGuKRc2ft7R0PkShOJ8fTyDi0",{"id":942,"certifications":943,"contact":944,"description":946,"description_de":947,"extension":11,"founded_year":12,"headquarters":948,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":950,"meta":951,"name":952,"slug":953,"social_links":954,"stem":955,"support_service_details":956,"support_services":957,"support_slas":958,"tags":959,"type":32,"__hash__":960},"organizations\u002Forganizations\u002Fjoeirimpan.json",[],{"website":945},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan","Joe Irimpan (also known as Joe Paul) is a software engineer and prominent open-source developer. He is best known as a long-time maintainer of the 'jira' (formerly 'jira-python') library, the most widely used Python client for the Atlassian Jira REST API. He also created 'zammad_py', the Python API client for the Zammad helpdesk system, contributing significantly to the automation ecosystem for ITSM tools.","Joe Irimpan (auch bekannt als Joe Paul) ist ein Softwareentwickler und prominenter Open-Source-Entwickler. Er ist vor allem als langjähriger Maintainer der 'jira'-Bibliothek (ehemals 'jira-python') bekannt, dem am häufigsten verwendeten Python-Client für die Atlassian Jira REST API. Zudem entwickelte er 'zammad_py', den Python-API-Client für das Zammad-Helpdesk-System, und leistete damit wesentliche Beiträge zum Automatisierungs-Ökosystem für ITSM-Tools.",{"country":949},"India",[],{},"Joe Irimpan","joeirimpan",{"github":945,"website":945},"organizations\u002Fjoeirimpan",[],[],[],[131,749,105,592,868,27,797],"noai06VLUZA_r21CdvkrcJfKBitZJ4lG7AzlTkCo6zk",{"id":962,"certifications":963,"contact":964,"description":966,"description_de":967,"extension":11,"founded_year":12,"headquarters":968,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":969,"meta":970,"name":971,"slug":972,"social_links":973,"stem":975,"support_service_details":976,"support_services":977,"support_slas":978,"tags":979,"type":32,"__hash__":981},"organizations\u002Forganizations\u002Fjuanluisbaptiste.json",[],{"website":965},"https:\u002F\u002Fjuanbaptiste.tech","Juan Luis Baptiste is a DevOps consultant and open-source developer widely recognized for maintaining the most popular Docker images for the GLPI ITSM platform. With over 20 years of experience in software engineering and system administration, he provides containerized solutions and infrastructure automation tools that are essential for modern IT service management deployments.","Juan Luis Baptiste ist ein DevOps-Berater und Open-Source-Entwickler, der vor allem für die Bereitstellung der populärsten Docker-Images für die ITSM-Plattform GLPI bekannt ist. Mit über 20 Jahren Erfahrung in Softwareentwicklung und Systemadministration bietet er containerisierte Lösungen und Tools zur Infrastrukturautomatisierung an, die für moderne IT-Service-Management-Umgebungen von zentraler Bedeutung sind.",{"country":785},[],{},"Juan Luis Baptiste","juanluisbaptiste",{"website":965,"github":974},"https:\u002F\u002Fgithub.com\u002Fjuanluisbaptiste","organizations\u002Fjuanluisbaptiste",[],[],[],[26,367,797,28,27,980],"Infrastructure","pxNzuuGRkQqK9C6t87Vi8UQKuWaRJJnngikxQAbsiIM",{"id":983,"certifications":984,"contact":985,"description":986,"description_de":987,"extension":11,"founded_year":12,"headquarters":988,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":989,"meta":990,"name":991,"slug":992,"social_links":993,"stem":995,"support_service_details":996,"support_services":997,"support_slas":998,"tags":999,"type":32,"__hash__":1002},"organizations\u002Forganizations\u002Fk0ka.json",[],{"website":576},"Konstantin Babushkin, widely known by his handle k0ka, is a senior software engineer and a core developer for the Zammad open-source helpdesk and customer support system. He is a prolific contributor to the Zammad ecosystem, focusing on core system architecture, complex bug fixes, and the development of integrations that extend the platform's ITSM capabilities.","Konstantin Babushkin, weithin bekannt unter seinem Pseudonym k0ka, ist Senior Software Engineer und Core-Entwickler für das Open-Source-Helpdesk- und Kundensupport-System Zammad. Er ist ein profilierter Mitwirkender im Zammad-Ökosystem und konzentriert sich auf die Kernarchitektur des Systems, komplexe Fehlerbehebungen sowie die Entwicklung von Integrationen, die die ITSM-Funktionen der Plattform erweitern.",{"country":68},[],{},"Konstantin Babushkin (k0ka)","k0ka",{"github":994,"website":576},"https:\u002F\u002Fgithub.com\u002Fk0ka","organizations\u002Fk0ka",[],[],[],[105,1000,456,27,1001,657],"Ruby on Rails","Ticketing System","ImVfy_tETUYgG9J4x1AE-VPviO9aDABR4dIDsDA4S4k",{"id":1004,"certifications":1005,"contact":1006,"description":1008,"description_de":1009,"extension":11,"founded_year":12,"headquarters":1010,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1012,"meta":1013,"name":1014,"slug":1015,"social_links":1016,"stem":1017,"support_service_details":1018,"support_services":1019,"support_slas":1020,"tags":1021,"type":32,"__hash__":1025},"organizations\u002Forganizations\u002Fkakalpa.json",[],{"website":1007},"https:\u002F\u002Fgithub.com\u002Fkakalpa","Kalpa Prabashwera is a software engineer and open-source contributor who develops plugins and integrations for ITSM systems. He is notably the creator of the Hutch SMS notification module for the Zammad helpdesk system and provides various scripts for Linux infrastructure and system automation.","Kalpa Prabashwera ist ein Softwareentwickler und Open-Source-Contributor, der Plugins und Integrationen für ITSM-Systeme entwickelt. Er ist insbesondere der Schöpfer des Hutch SMS-Benachrichtigungsmoduls für das Zammad-Helpdesk-System und stellt verschiedene Skripte für die Linux-Infrastruktur und Systemautomatisierung bereit.",{"country":1011},"LK",[],{},"Kalpa Prabashwera","kakalpa",{"github":1007,"website":1007},"organizations\u002Fkakalpa",[],[],[],[105,28,1022,27,1023,980,1024],"SMS Integration","Linux","Ruby","b_ldFNAgqD0DhAu8B07rQxh62z2L5rB5mJOt81Vws5U",{"id":1027,"certifications":1028,"contact":1029,"description":1031,"description_de":1032,"extension":11,"founded_year":12,"headquarters":1033,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1034,"meta":1035,"name":1036,"slug":1037,"social_links":1038,"stem":1040,"support_service_details":1041,"support_services":1042,"support_slas":1043,"tags":1044,"type":184,"__hash__":1047},"organizations\u002Forganizations\u002Fkix.json",[],{"website":1030},"https:\u002F\u002Fwww.kixdesk.com\u002F","KIX Service Software GmbH is the developer of KIX, a leading open-source service management system used for IT service management (ITSM), enterprise service management (ESM), and technical field service. The platform offers comprehensive modules for ticketing, asset management, and service automation, available both on-premises and as a cloud solution.","Die KIX Service Software GmbH ist der Entwickler von KIX, einem führenden Open-Source-Servicemanagementsystem für IT-Service-Management (ITSM), Enterprise-Service-Management (ESM) und den technischen Kundendienst. Die Plattform bietet umfassende Module für Ticketing, Asset-Management und Service-Automatisierung und ist sowohl On-Premise als auch als Cloud-Lösung verfügbar.",{"country":68},[],{},"KIX Service Software GmbH","kix",{"website":1030,"github":1039},"https:\u002F\u002Fgithub.com\u002Fkix-service-software","organizations\u002Fkix",[],[],[],[28,27,1045,31,456,1046,705],"Service Management","ESM","6JC9drkceA7IrlW_aSOB_BnCwrQFKNIqMNHJn7pDxPI",{"id":1049,"certifications":1050,"contact":1051,"description":1052,"description_de":1053,"extension":11,"founded_year":12,"headquarters":1054,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1055,"meta":1056,"name":1036,"slug":1057,"social_links":1058,"stem":1059,"support_service_details":1060,"support_services":1061,"support_slas":1062,"tags":1063,"type":184,"__hash__":1065},"organizations\u002Forganizations\u002Fkix-service-software.json",[],{"website":1030},"KIX Service Software GmbH is the developer of KIX, a leading open-source service management system for IT and technical service teams. The platform provides ITIL-compliant workflows for ticketing, asset management, and customer support, available as on-premises or cloud solutions.","Die KIX Service Software GmbH entwickelt KIX, ein führendes Open-Source-Servicemanagementsystem für IT- und technische Serviceteams. Die Plattform bietet ITIL-konforme Workflows für Ticketing, Asset-Management und Kundensupport und ist als On-Premise- oder Cloud-Lösung verfügbar.",{"country":68},[],{},"kix-service-software",{"website":1030,"github":1039},"organizations\u002Fkix-service-software",[],[],[],[28,705,27,300,31,108,1064],"Field Service Management","4acBKiw8_VPwhl7tODqTy1gHebGeTJ3sZv7r_V7KNes",{"id":1067,"certifications":1068,"contact":1069,"description":1071,"description_de":1072,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1073,"meta":1074,"name":1075,"slug":1076,"social_links":1077,"stem":1078,"support_service_details":1079,"support_services":1080,"support_slas":1081,"tags":1082,"type":32,"__hash__":1085},"organizations\u002Forganizations\u002Fkrlwil.json",[],{"website":1070},"https:\u002F\u002Fgithub.com\u002FKrlWil","Open-source developer specializing in monitoring integrations for ITSM platforms. They are the author of the 'check_zammad' Nagios plugin, which enables the monitoring of Zammad ticket queues, and have contributed to the Inuits monitoring plugins collection.","Open-Source-Entwickler, der sich auf Monitoring-Integrationen für ITSM-Plattformen spezialisiert hat. Er ist der Autor des Nagios-Plugins 'check_zammad', das die Überwachung von Zammad-Ticket-Queues ermöglicht, und hat zur Inuits-Monitoring-Plugin-Sammlung beigetragen.",[],{},"KrlWil","krlwil",{"github":1070,"website":1070},"organizations\u002Fkrlwil",[],[],[],[154,1083,156,683,1084,59],"nagios","perl","lthCveOua8fyQxiNJxNsPgIqHyh8fGc_sCiCpZhSwVE",{"id":1087,"certifications":1088,"contact":1089,"description":1091,"description_de":1092,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1093,"meta":1094,"name":1095,"slug":1095,"social_links":1096,"stem":1098,"support_service_details":1099,"support_services":1100,"support_slas":1101,"tags":1102,"type":32,"__hash__":1105},"organizations\u002Forganizations\u002Fkrstylxllgr.json",[],{"website":1090},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-typescript-api","Developer of the zammad-typescript-api, a type-safe TypeScript wrapper for the Zammad helpdesk and ITSM platform's REST API. The library provides a clean interface for managing tickets and other resources within the Zammad ecosystem.","Entwickler der zammad-typescript-api, einem typsicheren TypeScript-Wrapper für die REST-API der Zammad Helpdesk- und ITSM-Plattform. Die Bibliothek bietet eine saubere Schnittstelle zur Verwaltung von Tickets und anderen Ressourcen innerhalb des Zammad-Ökosystems.",[],{},"krstylxllgr",{"github":1097,"website":1090},"https:\u002F\u002Fgithub.com\u002Fkrstylxllgr","organizations\u002Fkrstylxllgr",[],[],[],[154,1103,1104,55,324,59,683],"typescript","api-wrapper","JsNRTG1BhS97QJTiyDn-q71U9WnSGvEqeNaHMSsOsLc",{"id":1107,"certifications":1108,"contact":1109,"description":1111,"description_de":1112,"extension":11,"founded_year":12,"headquarters":1113,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1114,"meta":1115,"name":1116,"slug":1117,"social_links":1118,"stem":1120,"support_service_details":1121,"support_services":1122,"support_slas":1123,"tags":1124,"type":184,"__hash__":1128},"organizations\u002Forganizations\u002Fkwadronaut.json",[],{"website":1110},"https:\u002F\u002Fkwadronaut.de\u002F","KwadroNaut is a German IT service provider and software developer specializing in the Zammad helpdesk ecosystem. They are the creators and maintainers of the Zammad Package Manager (ZPM), a crucial tool for the community to manage and install third-party plugins. KwadroNaut offers specialized Zammad hosting, consulting, and custom development services.","KwadroNaut ist ein deutscher IT-Dienstleister und Softwareentwickler, der sich auf das Zammad-Helpdesk-Ökosystem spezialisiert hat. Das Unternehmen ist der Entwickler und Betreuer des Zammad Package Managers (ZPM), eines wichtigen Community-Tools zur Verwaltung und Installation von Drittanbieter-Plugins. KwadroNaut bietet spezialisiertes Zammad-Hosting, Beratung und individuelle Entwicklungsdienstleistungen an.",{"country":94},[],{},"KwadroNaut","kwadronaut",{"website":1110,"github":1119},"https:\u002F\u002Fgithub.com\u002FKwadroNaut","organizations\u002Fkwadronaut",[],[],[],[105,456,27,1125,1126,1127],"Package Management","IT Consulting","Hosting","kiuLoatLonI_brfOIunWc98yHZjEQRszRTIxRfDQPJY",{"id":1130,"certifications":1131,"contact":1132,"description":1134,"description_de":1135,"extension":11,"founded_year":12,"headquarters":1136,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1137,"meta":1138,"name":1139,"slug":1140,"social_links":1141,"stem":1142,"support_service_details":1143,"support_services":1144,"support_slas":1145,"tags":1146,"type":32,"__hash__":1148},"organizations\u002Forganizations\u002Flittlemole.json",[],{"website":1133},"https:\u002F\u002Fgithub.com\u002Flittlemole","Johan Cwiklinski, widely known by his handle \"littlemole,\" is a lead developer at Teclib' and a prominent figure in the GLPI open-source ITSM community. He is the lead maintainer of several critical GLPI extensions, most notably the Formcreator and Fields plugins, which are essential for building service catalogs and custom data structures within the GLPI ecosystem.","Johan Cwiklinski, weithin bekannt unter seinem Pseudonym „littlemole“, ist Lead-Entwickler bei Teclib' und eine prominente Figur in der GLPI-Open-Source-ITSM-Community. Er ist der Hauptverantwortliche für mehrere kritische GLPI-Erweiterungen, insbesondere die Plugins Formcreator und Fields, die für den Aufbau von Servicekatalogen und benutzerdefinierten Datenstrukturen innerhalb des GLPI-Ökosystems unerlässlich sind.",{"country":14},[],{},"Johan Cwiklinski (littlemole)","littlemole",{"github":1133,"website":1133},"organizations\u002Flittlemole",[],[],[],[26,28,27,227,1147,228,591],"Fields","Tq9rETijEXPClp7yokJ4K9x1cB7NxqO_779TIUI0Beo",{"id":1150,"certifications":1151,"contact":1152,"description":1154,"description_de":1155,"extension":11,"founded_year":12,"headquarters":1156,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1158,"meta":1159,"name":1160,"slug":1161,"social_links":1162,"stem":1164,"support_service_details":1165,"support_services":1166,"support_slas":1167,"tags":1168,"type":32,"__hash__":1169},"organizations\u002Forganizations\u002Flleszczynski.json",[],{"website":1153},"https:\u002F\u002Fmedium.com\u002F@lleszczynski","Leszek Leszczyński is a senior software developer and IT professional with over 25 years of experience, currently serving as a Senior Software Developer at Teclib'. He is a key contributor to the GLPI ecosystem, specializing in the development of the core ITSM platform and various plugins that enhance asset management and service desk workflows.","Leszek Leszczyński ist ein erfahrener Softwareentwickler und IT-Experte mit über 25 Jahren Erfahrung, der derzeit als Senior Software Developer bei Teclib' tätig ist. Er ist ein maßgeblicher Mitwirkender am GLPI-Ökosystem und spezialisiert auf die Entwicklung der ITSM-Kernplattform sowie verschiedener Plugins zur Optimierung von Asset-Management und Service-Desk-Workflows.",{"country":1157},"Poland",[],{},"Leszek Leszczyński","lleszczynski",{"github":1163,"website":1153},"https:\u002F\u002Fgithub.com\u002FLeszekLeszczynski","organizations\u002Flleszczynski",[],[],[],[26,28,27,591,228,31,300],"pQN3g5xkTED-nIpkVXjFWi1oPv7-7rSKZLQLTunUAaE",{"id":1171,"certifications":1172,"contact":1173,"description":1175,"description_de":1176,"extension":11,"founded_year":12,"headquarters":1177,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1178,"meta":1179,"name":1180,"slug":1181,"social_links":1182,"stem":1184,"support_service_details":1185,"support_services":1186,"support_slas":1187,"tags":1188,"type":32,"__hash__":1189},"organizations\u002Forganizations\u002Flucsaan.json",[],{"website":1174},"https:\u002F\u002Fotobo.io","Lucas Saan is a software developer and core contributor to the OTOBO open-source ITSM platform. He specializes in core system enhancements, Docker integrations, and development tools, playing a key role in the maintenance and evolution of the OTOBO ecosystem at Rother OSS.","Lucas Saan ist Softwareentwickler und Core-Contributor für die Open-Source-ITSM-Plattform OTOBO. Er ist spezialisiert auf Erweiterungen des Kernsystems, Docker-Integrationen und Entwicklungstools und spielt bei Rother OSS eine zentrale Rolle bei der Wartung und Weiterentwicklung des OTOBO-Ökosystems.",{"country":94},[],{},"Lucas Saan (Lucsaan)","lucsaan",{"github":1183,"website":1174},"https:\u002F\u002Fgithub.com\u002Flucsaan","organizations\u002Flucsaan",[],[],[],[478,28,27,367,84,108],"gbMLSGw1D3birnKg4mkYjTAdw58-Y8jIa3wuvEu8OLw",{"id":1191,"certifications":1192,"contact":1193,"description":1195,"description_de":1196,"extension":11,"founded_year":12,"headquarters":1197,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1198,"meta":1199,"name":1200,"slug":1201,"social_links":1202,"stem":1204,"support_service_details":1205,"support_services":1206,"support_slas":1207,"tags":1208,"type":458,"__hash__":1213},"organizations\u002Forganizations\u002Fmapasculturais.json",[],{"website":1194},"https:\u002F\u002Fmapasculturais.org\u002F","Mapas Culturais is an open-source cultural management and mapping platform used by public administrations to manage cultural agents, events, and funding programs. It includes a dedicated integration for the Zammad helpdesk, allowing public entities to provide streamlined support channels for cultural agents and citizens directly within the platform.","Mapas Culturais ist eine Open-Source-Plattform für Kulturmanagement und -kartierung, die von öffentlichen Verwaltungen zur Verwaltung von Kulturschaffenden, Veranstaltungen und Förderprogrammen genutzt wird. Sie umfasst eine dedizierte Integration für den Zammad-Helpdesk, die es öffentlichen Einrichtungen ermöglicht, optimierte Support-Kanäle für Kulturschaffende und Bürger direkt in der Plattform bereitzustellen.",{"country":287},[],{},"Mapas Culturais","mapasculturais",{"website":1194,"github":1203},"https:\u002F\u002Fgithub.com\u002Fmapasculturais\u002Fmapasculturais","organizations\u002Fmapasculturais",[],[],[],[1209,59,1210,1211,1212],"cultural-management","zammad-integration","public-administration","brazil","MDghtKFfB1KuJccQ09niJVFsGZ0_mX5L-MTH0m1Igj4",{"id":1215,"certifications":1216,"contact":1217,"description":1219,"description_de":1220,"extension":11,"founded_year":12,"headquarters":1221,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1222,"meta":1223,"name":1224,"slug":1224,"social_links":1225,"stem":1226,"support_service_details":1227,"support_services":1228,"support_slas":1229,"tags":1230,"type":32,"__hash__":1233},"organizations\u002Forganizations\u002Fmaro4inter.json",[],{"website":1218},"https:\u002F\u002Fgithub.com\u002Fmaro4inter","Open-source developer known for creating custom themes and integrations for the OTRS (Open Ticket Request System) ticketing platform, including the Bootstrap-based Nerim theme.","Open-Source-Entwickler, bekannt für die Erstellung von benutzerdefinierten Themes und Integrationen für die OTRS (Open Ticket Request System) Ticketing-Plattform, einschließlich des Bootstrap-basierten Nerim-Themes.",{"country":42},[],{},"maro4inter",{"github":1218,"website":1218},"organizations\u002Fmaro4inter",[],[],[],[80,108,1231,27,1232],"Themes","Bootstrap","XcrJy4aivginHMSwOv5hP10E9dcJc3W2RPTuGdRd5EM",{"id":1235,"certifications":1236,"contact":1237,"description":1239,"description_de":1240,"extension":11,"founded_year":12,"headquarters":1241,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1243,"meta":1244,"name":1245,"slug":1246,"social_links":1247,"stem":1249,"support_service_details":1250,"support_services":1251,"support_slas":1252,"tags":1253,"type":184,"__hash__":1258},"organizations\u002Forganizations\u002Fmartini.json",[],{"website":1238},"https:\u002F\u002Fwww.torocloud.com","Toro Cloud is the developer of Martini, a low-code integration platform (iPaaS) designed to simplify application integration, API management, and workflow automation. It enables organizations to connect ITSM solutions like Jira and ServiceNow with other enterprise systems through pre-built connectors and automated processes.","Toro Cloud ist der Entwickler von Martini, einer Low-Code-Integrationsplattform (iPaaS), die darauf ausgelegt ist, Anwendungsintegration, API-Management und Workflow-Automatisierung zu vereinfachen. Sie ermöglicht es Unternehmen, ITSM-Lösungen wie Jira und ServiceNow über vorgefertigte Connectoren und automatisierte Prozesse mit anderen Unternehmenssystemen zu verbinden.",{"country":1242},"Australia",[],{},"Toro Cloud","martini",{"website":1238,"github":1248},"https:\u002F\u002Fgithub.com\u002Ftorocloud","organizations\u002Fmartini",[],[],[],[1254,1255,1256,109,868,749,1257],"iPaaS","API Management","Low-code","ServiceNow","J3WYq_1wdfbkb9NwQtxtQfEjUFhGVAjVcoDi7iu5bw8",{"id":1260,"certifications":1261,"contact":1262,"description":1264,"description_de":1265,"extension":11,"founded_year":12,"headquarters":1266,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1267,"meta":1268,"name":1269,"slug":1270,"social_links":1271,"stem":1273,"support_service_details":1274,"support_services":1275,"support_slas":1276,"tags":1277,"type":184,"__hash__":1278},"organizations\u002Forganizations\u002Fmaxence-de.json",[],{"website":1263},"https:\u002F\u002Fwww.maxence.de\u002F","maxence business consulting gmbh is a German IT service provider specializing in open-source IT Service Management (ITSM) and ticketing systems. They offer consulting, implementation, support, and custom development for platforms such as Znuny, OTOBO, and OTRS, as well as integration with IT documentation tools like i-doit.","Die maxence business consulting gmbh ist ein deutsches IT-Dienstleistungsunternehmen, das sich auf Open-Source-IT-Service-Management (ITSM) und Ticketsysteme spezialisiert hat. Das Unternehmen bietet Beratung, Implementierung, Support und Individualentwicklung für Plattformen wie Znuny, OTOBO und OTRS sowie die Integration von IT-Dokumentationslösungen wie i-doit an.",{"country":94},[],{},"maxence business consulting gmbh","maxence-de",{"website":1263,"github":1272},"https:\u002F\u002Fgithub.com\u002Fmaxence-de","organizations\u002Fmaxence-de",[],[],[],[81,478,80,434,28,27,437],"jxI0oQXr4MAn90JkoHd6xYUiDQ-Cp7_bOnFYI07GrtQ",{"id":1280,"certifications":1281,"contact":1282,"description":1284,"description_de":1285,"extension":11,"founded_year":12,"headquarters":1286,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1287,"meta":1288,"name":1289,"slug":1290,"social_links":1291,"stem":1293,"support_service_details":1294,"support_services":1295,"support_slas":1296,"tags":1297,"type":32,"__hash__":1300},"organizations\u002Forganizations\u002Fmeenzen.json",[],{"website":1283},"https:\u002F\u002Fmeenzen.net","Samuel Meenzen is a German software developer known for his contributions to the open-source community. He maintains the Zammad.Client.SystemTextJson library, providing a modern and efficient .NET interface for the Zammad helpdesk API. His work focuses on .NET, C#, and building robust developer tools.","Samuel Meenzen ist ein deutscher Softwareentwickler, der für seine Beiträge zur Open-Source-Community bekannt ist. Er pflegt die Bibliothek Zammad.Client.SystemTextJson, die eine moderne und effiziente .NET-Schnittstelle für die Zammad-Helpdesk-API bietet. Sein Schwerpunkt liegt auf .NET, C# und der Entwicklung robuster Entwickler-Tools.",{"country":68},[],{},"Samuel Meenzen","meenzen",{"website":1283,"github":1292},"https:\u002F\u002Fgithub.com\u002Fmeenzen","organizations\u002Fmeenzen",[],[],[],[154,1298,1299,635,59,324],"dotnet","csharp","0wE4dM9Dljk3JkBqBq014oSOrJKl73SpPyYJ7_gsKro",{"id":1302,"certifications":1303,"contact":1304,"description":1306,"description_de":1307,"extension":11,"founded_year":12,"headquarters":1308,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1310,"meta":1311,"name":1312,"slug":1313,"social_links":1314,"stem":1316,"support_service_details":1317,"support_services":1318,"support_slas":1319,"tags":1320,"type":32,"__hash__":1321},"organizations\u002Forganizations\u002Fmichielb.json",[],{"website":1305},"https:\u002F\u002Ftildeweb.nl\u002F~michiel","Michiel Beijen is a software developer and ITSM consultant based in Leiden, Netherlands. He has a long history with the OTRS ecosystem, having served as General Manager for OTRS B.V. in the Benelux region. He is a specialist in Perl-based solutions and contributes to various open-source service management projects, including OTRS, OTOBO, and Znuny.","Michiel Beijen ist ein Softwareentwickler und ITSM-Berater aus Leiden, Niederlande. Er verfügt über langjährige Erfahrung im OTRS-Ökosystem und war unter anderem als General Manager für OTRS B.V. in der Benelux-Region tätig. Er ist Spezialist für Perl-basierte Lösungen und engagiert sich in verschiedenen Open-Source-Service-Management-Projekten wie OTRS, OTOBO und Znuny.",{"country":1309},"NL",[],{},"Michiel Beijen","michielb",{"website":1305,"github":1315},"https:\u002F\u002Fgithub.com\u002Fmbeijen","organizations\u002Fmichielb",[],[],[],[80,478,81,84,28,437,27],"G6dYKYjItlxuCh7a-UgOzm21oz-PfzehgvAHhyNCijY",{"id":1323,"certifications":1324,"contact":1325,"description":1327,"description_de":1328,"extension":11,"founded_year":12,"headquarters":1329,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1331,"meta":1332,"name":1333,"slug":1334,"social_links":1335,"stem":1336,"support_service_details":1337,"support_services":1338,"support_slas":1339,"tags":1340,"type":32,"__hash__":1342},"organizations\u002Forganizations\u002Fmo-azfar.json",[],{"website":1326},"https:\u002F\u002Fgithub.com\u002Fmo-azfar","Mohd Azfar is a developer and community contributor specializing in the Znuny and OTRS ITSM platforms. He develops and maintains various open-source plugins, including dynamic field widgets, process management enhancements, and notification integrations for Telegram, Slack, and Microsoft Teams.","Mohd Azfar ist ein Entwickler und Community-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er entwickelt und pflegt verschiedene Open-Source-Plugins, darunter Widgets für dynamische Felder, Erweiterungen für das Prozessmanagement und Benachrichtigungsintegrationen für Telegram, Slack und Microsoft Teams.",{"country":1330},"Malaysia",[],{},"Mohd Azfar","mo-azfar",{"website":1326,"github":1326},"organizations\u002Fmo-azfar",[],[],[],[81,80,28,29,868,1341],"Integrations","saM86PpgEiO3UOJkb9Mpna6Ogo1ZgYP3WAVvkkF15Lg",{"id":1344,"certifications":1345,"contact":1346,"description":1348,"description_de":1349,"extension":11,"founded_year":12,"headquarters":1350,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1351,"meta":1352,"name":1353,"slug":1354,"social_links":1355,"stem":1357,"support_service_details":1358,"support_services":1359,"support_slas":1360,"tags":1361,"type":32,"__hash__":1364},"organizations\u002Forganizations\u002Fmuhammadn.json",[],{"website":1347},"http:\u002F\u002Funrealasia.net","Muhammad Nuzaihan Bin Kamal Luddin is a software engineer and open-source contributor based in Kuala Lumpur, Malaysia. He is the developer of the Laravel Zammad API wrapper, a key integration tool that allows Laravel applications to interact seamlessly with the Zammad helpdesk and ITSM platform.","Muhammad Nuzaihan Bin Kamal Luddin ist ein Softwareentwickler und Open-Source-Contributor aus Kuala Lumpur, Malaysia. Er ist der Entwickler des Laravel Zammad API-Wrappers, eines wichtigen Integrations-Tools, das es Laravel-Anwendungen ermöglicht, nahtlos mit dem Zammad-Helpdesk und der ITSM-Plattform zu interagieren.",{"country":1330},[],{},"Muhammad Nuzaihan Bin Kamal Luddin","muhammadn",{"website":1347,"github":1356},"https:\u002F\u002Fgithub.com\u002Fmuhammadn","organizations\u002Fmuhammadn",[],[],[],[154,251,1362,1104,1363,59],"php","itsm-integration","QECR-wp8qMS61mcgjhsArl-cIhB5F7ze6M9MrP4S8NY",{"id":1366,"certifications":1367,"contact":1368,"description":1370,"description_de":1371,"extension":11,"founded_year":12,"headquarters":1372,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1374,"meta":1375,"name":1376,"slug":1377,"social_links":1378,"stem":1380,"support_service_details":1381,"support_services":1382,"support_slas":1383,"tags":1384,"type":458,"__hash__":1390},"organizations\u002Forganizations\u002Fmultiotp.json",[],{"website":1369},"https:\u002F\u002Fwww.multiotp.net\u002F","multiOTP is an open-source strong authentication solution (2FA) developed by the Swiss company SysCo. It provides an operating-system-independent PHP library, CLI, and web interface for managing one-time passwords. It is a key security component in the ITSM ecosystem, particularly for GLPI, where it enables multi-factor authentication via RADIUS or dedicated plugins, supporting OATH (TOTP\u002FHOTP), SMS, and hardware tokens.","multiOTP ist eine vom Schweizer Unternehmen SysCo entwickelte Open-Source-Lösung für die starke Authentifizierung (2FA). Sie bietet eine betriebssystemunabhängige PHP-Bibliothek, ein CLI und eine Weboberfläche zur Verwaltung von Einmalpasswörtern. Als zentrale Sicherheitskomponente im ITSM-Ökosystem, insbesondere für GLPI, ermöglicht sie die Multi-Faktor-Authentifizierung über RADIUS oder spezielle Plugins und unterstützt OATH (TOTP\u002FHOTP), SMS sowie Hardware-Token.",{"country":1373},"CH",[],{},"multiOTP","multiotp",{"website":1369,"github":1379},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fmultiotp","organizations\u002Fmultiotp",[],[],[],[1385,1386,26,1387,1388,1389,591],"2FA","MFA","Authentication","Security","RADIUS","lHV6OaMyFIsTKO3goUU0_GWTFD3EvBigQt2y4xux-is",{"id":1392,"certifications":1393,"contact":1394,"description":1396,"description_de":1397,"extension":11,"founded_year":12,"headquarters":1398,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1399,"meta":1400,"name":1401,"slug":1402,"social_links":1403,"stem":1405,"support_service_details":1406,"support_services":1407,"support_slas":1408,"tags":1409,"type":184,"__hash__":1413},"organizations\u002Forganizations\u002Fnetways.json",[],{"website":1395},"https:\u002F\u002Fwww.netways.de\u002F","NETWAYS GmbH is a leading German open-source specialist with over 25 years of experience in IT infrastructure management. The company provides consulting, support, and managed services for monitoring (Icinga), ITSM (i-doit, Znuny), and automation. NETWAYS is also known for organizing major industry events like OSMC and stackconf and actively contributes to the open-source community through various plugins and integrations.","Die NETWAYS GmbH ist ein führender deutscher Open-Source-Spezialist mit über 25 Jahren Erfahrung im IT-Infrastrukturmanagement. Das Unternehmen bietet Beratung, Support und Managed Services für Monitoring (Icinga), ITSM (i-doit, Znuny) und Automatisierung an. NETWAYS ist zudem als Organisator bedeutender Fachkonferenzen wie OSMC und stackconf bekannt und trägt durch zahlreiche Plugins und Integrationen aktiv zur Open-Source-Community bei.",{"country":94},[],{},"NETWAYS GmbH","netways",{"website":1395,"github":1404},"https:\u002F\u002Fgithub.com\u002FNETWAYS","organizations\u002Fnetways",[],[],[],[499,1410,28,434,81,27,437,1411,1412],"Icinga","Managed Services","Training","PrdpbPyvgCpn0L9nR7e6dpEjTE5KudGA8CdnYI9Ufg0",{"id":1415,"certifications":1416,"contact":1417,"description":1419,"description_de":1420,"extension":11,"founded_year":12,"headquarters":1421,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1422,"meta":1423,"name":1424,"slug":1425,"social_links":1426,"stem":1428,"support_service_details":1429,"support_services":1430,"support_slas":1431,"tags":1432,"type":184,"__hash__":1437},"organizations\u002Forganizations\u002Fnextcloud.json",[],{"website":1418},"https:\u002F\u002Fnextcloud.com","Nextcloud is a leading open-source content collaboration platform that provides file sharing, communication, and productivity tools. It integrates deeply with ITSM solutions like Zammad and iTop, offering unified search, dashboard widgets, and ticket notifications to streamline service management workflows within a secure, self-hosted environment.","Nextcloud ist eine führende Open-Source-Plattform für Content Collaboration, die Filesharing, Kommunikation und Produktivitätswerkzeuge bereitstellt. Sie lässt sich tief in ITSM-Lösungen wie Zammad und iTop integrieren und bietet eine vereinheitlichte Suche, Dashboard-Widgets sowie Ticket-Benachrichtigungen, um Service-Management-Workflows in einer sicheren, selbstgehosteten Umgebung zu optimieren.",{"country":68},[],{},"Nextcloud","nextcloud",{"website":1418,"github":1427},"https:\u002F\u002Fgithub.com\u002Fnextcloud","organizations\u002Fnextcloud",[],[],[],[1433,59,1210,1434,914,1435,1436],"content-collaboration","itop-integration","productivity","collaboration-platform","y2cMfZGt13cwIiYd80uRmn_LAkYGRvL-tusFVvUoH0k",{"id":1439,"certifications":1440,"contact":1441,"description":1442,"description_de":1443,"extension":11,"founded_year":12,"headquarters":1444,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1445,"meta":1446,"name":1447,"slug":1448,"social_links":1449,"stem":1451,"support_service_details":1452,"support_services":1453,"support_slas":1454,"tags":1455,"type":32,"__hash__":1456},"organizations\u002Forganizations\u002Fnics.json",[],{"website":38},"Nicolas S., widely known as 'nics' in the GLPI community, is a core developer and global moderator for the GLPI ITSM project. As a key member of the Teclib' team, he maintains several essential plugins and is a primary figure in providing community support and technical guidance for the platform.","Nicolas S., in der GLPI-Community weithin als 'nics' bekannt, ist ein Core-Entwickler und globaler Moderator für das GLPI-ITSM-Projekt. Als wichtiges Mitglied des Teclib'-Teams betreut er mehrere essenzielle Plugins und ist eine zentrale Figur bei der Bereitstellung von Community-Support und technischer Beratung für die Plattform.",{"country":42},[],{},"Nicolas S. (nics)","nics",{"website":38,"github":1450},"https:\u002F\u002Fgithub.com\u002Fn-s-","organizations\u002Fnics",[],[],[],[26,28,27,31,591,29],"wQHWuF9nUIT8pa-J08fZUZVjIfv5Xh7v55qJX3r8W24",{"id":1458,"certifications":1459,"contact":1460,"description":1462,"description_de":1463,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1464,"meta":1465,"name":1466,"slug":1466,"social_links":1467,"stem":1469,"support_service_details":1470,"support_services":1471,"support_slas":1472,"tags":1473,"type":32,"__hash__":1475},"organizations\u002Forganizations\u002Fnyanmark.json",[],{"website":1461},"https:\u002F\u002Fgithub.com\u002Fnyanmark\u002Fznuny-docker","nyanmark is an open-source developer focused on providing containerized deployment solutions for the Znuny (formerly OTRS) helpdesk and ITSM platform. Their primary contribution is the znuny-docker project, which facilitates the setup of Znuny using Docker and Nginx.","nyanmark ist ein Open-Source-Entwickler, der sich auf containerisierte Bereitstellungslösungen für die Znuny (ehemals OTRS) Helpdesk- und ITSM-Plattform konzentriert. Sein Hauptbeitrag ist das Projekt znuny-docker, das die Einrichtung von Znuny mittels Docker und Nginx erleichtert.",[],{},"nyanmark",{"github":1468,"website":1461},"https:\u002F\u002Fgithub.com\u002Fnyanmark","organizations\u002Fnyanmark",[],[],[],[81,80,367,28,27,1474],"Containerization","SH_4CNMoMMGhdiApcWqnWelAi3E0mfMli2BebKWc5V0",{"id":1477,"certifications":1478,"contact":1479,"description":1481,"description_de":1482,"extension":11,"founded_year":12,"headquarters":1483,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1484,"meta":1485,"name":1486,"slug":1487,"social_links":1488,"stem":1490,"support_service_details":1491,"support_services":1492,"support_slas":1493,"tags":1494,"type":32,"__hash__":1497},"organizations\u002Forganizations\u002Fobuchmann.json",[],{"website":1480},"https:\u002F\u002Fpc-web.at","Oliver Buchmann is a software developer and entrepreneur based in Vienna, Austria. He is a significant contributor to the open-source ITSM and ERP ecosystem, particularly known for developing n8n nodes for Zammad and various API clients for Odoo and Bitrix24. His work focuses on creating seamless integrations and automation workflows between helpdesk systems and business applications.","Oliver Buchmann ist ein Softwareentwickler und Unternehmer aus Wien, Österreich. Er ist ein bedeutender Mitwirkender im Open-Source-ITSM- und ERP-Ökosystem und insbesondere für die Entwicklung von n8n-Nodes für Zammad sowie verschiedener API-Clients für Odoo und Bitrix24 bekannt. Sein Schwerpunkt liegt auf der nahtlosen Integration und Automatisierung von Workflows zwischen Helpdesk-Systemen und Geschäftsanwendungen.",{"country":624},[],{},"Oliver Buchmann","obuchmann",{"github":1489,"website":1480},"https:\u002F\u002Fgithub.com\u002Fobuchmann","organizations\u002Fobuchmann",[],[],[],[105,1495,180,868,592,1496,591,936,658],"Odoo","Bitrix24","C0auVkzffLmKs90YX4lmr8kau4UwF4IJyZoYmdVDBMI",{"id":1499,"certifications":1500,"contact":1501,"description":1503,"description_de":1504,"extension":11,"founded_year":12,"headquarters":1505,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1506,"meta":1507,"name":1508,"slug":1508,"social_links":1509,"stem":1510,"support_service_details":1511,"support_services":1512,"support_slas":1513,"tags":1514,"type":32,"__hash__":1517},"organizations\u002Forganizations\u002Fouun.json",[],{"website":1502},"https:\u002F\u002Fgithub.com\u002Fouun","Olivier (ouun) is a prominent open-source developer and a key contributor to the GLPI ecosystem. He is best known for developing the Metabase integration plugin, which allows GLPI users to leverage advanced business intelligence and data visualization tools. His contributions focus on enhancing the reporting, analytics, and dashboarding capabilities of the GLPI ITSM platform.","Olivier (ouun) ist ein bekannter Open-Source-Entwickler und ein wichtiger Mitwirkender im GLPI-Ökosystem. Er ist vor allem für die Entwicklung des Metabase-Integrations-Plugins bekannt, das es GLPI-Benutzern ermöglicht, fortschrittliche Business-Intelligence- und Datenvisualisierungstools zu nutzen. Seine Beiträge konzentrieren sich auf die Verbesserung der Berichts-, Analyse- und Dashboard-Funktionen der GLPI-ITSM-Plattform.",{"country":14},[],{},"ouun",{"github":1502,"website":1502},"organizations\u002Fouun",[],[],[],[26,1515,28,27,30,1516,29],"Metabase","Dashboards","AmgpGc_ihqNfPSPElraLPSiF__Wg8Z7SBhQYJxljyFI",{"id":1519,"certifications":1520,"contact":1521,"description":1523,"description_de":1524,"extension":11,"founded_year":12,"headquarters":1525,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1526,"meta":1527,"name":1528,"slug":1529,"social_links":1530,"stem":1532,"support_service_details":1533,"support_services":1534,"support_slas":1535,"tags":1536,"type":458,"__hash__":1541},"organizations\u002Forganizations\u002Fovh-ux-cds.json",[],{"website":1522},"https:\u002F\u002Fovh.github.io\u002Fcds\u002F","An open-source initiative by OVHcloud that maintains the Continuous Delivery Service (CDS), an enterprise-grade CI\u002FCD and DevOps automation platform, alongside a comprehensive library of UX components and design systems used for building cloud management interfaces.","Eine Open-Source-Initiative von OVHcloud, die den Continuous Delivery Service (CDS) – eine CI\u002FCD- und DevOps-Automatisierungsplattform für Unternehmen – sowie eine umfassende Bibliothek von UX-Komponenten und Designsystemen für die Erstellung von Cloud-Management-Schnittstellen bereitstellt.",{"country":14},[],{},"OVHcloud UX & CDS","ovh-ux-cds",{"website":1522,"github":1531},"https:\u002F\u002Fgithub.com\u002Fovh","organizations\u002Fovh-ux-cds",[],[],[],[1537,823,181,1538,1539,1540],"ci-cd","workflow-engine","ui-kit","cloud-management","yXSFgDImJD9XwJrhf5Wesq3C_ikgKrUdQuLsq3V36Ho",{"id":1543,"certifications":1544,"contact":1545,"description":1547,"description_de":1548,"extension":11,"founded_year":12,"headquarters":1549,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1550,"meta":1551,"name":1552,"slug":1553,"social_links":1554,"stem":1555,"support_service_details":1556,"support_services":1557,"support_slas":1558,"tags":1559,"type":32,"__hash__":1562},"organizations\u002Forganizations\u002Fpatrickkeller.json",[],{"website":1546},"https:\u002F\u002Fgithub.com\u002Fpatrickkeller","Patrick Keller is a software developer and open-source contributor known for his work in the Zammad ecosystem and various JavaScript\u002FTypeScript projects. He has contributed to several open-source libraries and tools, focusing on modern web technologies and API integrations.","Patrick Keller ist ein Softwareentwickler und Open-Source-Contributor, der für seine Arbeit im Zammad-Ökosystem sowie für verschiedene JavaScript\u002FTypeScript-Projekte bekannt ist. Er hat zu mehreren Open-Source-Bibliotheken und Tools beigetragen, wobei sein Schwerpunkt auf modernen Webtechnologien und API-Integrationen liegt.",{"country":68},[],{},"Patrick Keller","patrickkeller",{"github":1546,"website":1546},"organizations\u002Fpatrickkeller",[],[],[],[154,1560,1103,59,1561],"javascript","developer","NI7YV4bwpyD-RoLSDNyz3nydxcA1fkYcNXbUR79Uq-4",{"id":1564,"certifications":1565,"contact":1566,"description":1568,"description_de":1569,"extension":11,"founded_year":12,"headquarters":1570,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1571,"meta":1572,"name":1573,"slug":1574,"social_links":1575,"stem":1577,"support_service_details":1578,"support_services":1579,"support_slas":1580,"tags":1581,"type":184,"__hash__":1584},"organizations\u002Forganizations\u002Fperlsrvde.json",[],{"website":1567},"https:\u002F\u002Fperl-services.de\u002F","A German consultancy and development firm specializing in Perl-based solutions, training, and extensions for ITSM platforms like OTRS, Znuny, and Otobo. They are well-known for maintaining OPAR (Open Package Repository) and providing a wide range of open-source and commercial add-ons that enhance ticket system functionality.","Ein deutsches Beratungs- und Entwicklungsunternehmen, das auf Perl-basierte Lösungen, Schulungen und Erweiterungen für ITSM-Plattformen wie OTRS, Znuny und Otobo spezialisiert ist. Das Unternehmen ist bekannt für den Betrieb von OPAR (Open Package Repository) sowie für die Bereitstellung zahlreicher Open-Source- und kommerzieller Add-ons zur Funktionserweiterung von Ticketsystemen.",{"country":94},[],{},"Perl-Services.de","perlsrvde",{"website":1567,"github":1576},"https:\u002F\u002Fgithub.com\u002Freneeb","organizations\u002Fperlsrvde",[],[],[],[80,81,1582,84,1583,28,570,437],"Otobo","OPAR","KRvCsCpE-if8mkiI_Mdz3w-xv-FCPt4e-zu1PoXOYds",{"id":1586,"certifications":1587,"contact":1588,"description":1590,"description_de":1591,"extension":11,"founded_year":12,"headquarters":1592,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1593,"meta":1594,"name":1595,"slug":1596,"social_links":1597,"stem":1599,"support_service_details":1600,"support_services":1601,"support_slas":1602,"tags":1603,"type":32,"__hash__":1608},"organizations\u002Forganizations\u002Fpeterkappelt.json",[],{"website":1589},"https:\u002F\u002Fkappelt.net\u002F","Peter Kappelt is a German software developer and researcher at TU Dresden. He is an active contributor to the open-source community, particularly known for developing IT monitoring plugins for Nagios and Icinga, such as check_apcaccess. His work also encompasses IoT integration, including modules for FHEM and MQTT bridges, as well as research into communication networks.","Peter Kappelt ist ein deutscher Softwareentwickler und Forscher an der TU Dresden. Er ist ein aktiver Mitwirkender in der Open-Source-Community und insbesondere für die Entwicklung von IT-Monitoring-Plugins für Nagios und Icinga bekannt, wie z. B. check_apcaccess. Seine Arbeit umfasst auch die IoT-Integration, einschließlich Modulen für FHEM und MQTT-Bridges, sowie die Forschung an Kommunikationsnetzen.",{"country":94},[],{},"Peter Kappelt","peterkappelt",{"website":1589,"github":1598},"https:\u002F\u002Fgithub.com\u002Fpeterkappelt","organizations\u002Fpeterkappelt",[],[],[],[1604,1410,499,27,1605,1606,1607],"Nagios","IoT","FHEM","Infrastructure Monitoring","1uqPsjDnMhZL2Tc-NBOvnN_FxwkpZeJPArwah5ivLsc",{"id":1610,"certifications":1611,"contact":1612,"description":1614,"description_de":1615,"extension":11,"founded_year":12,"headquarters":1616,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1617,"meta":1618,"name":1619,"slug":1620,"social_links":1621,"stem":1623,"support_service_details":1624,"support_services":1625,"support_slas":1626,"tags":1627,"type":32,"__hash__":1632},"organizations\u002Forganizations\u002Fpolonel.json",[],{"website":1613},"https:\u002F\u002Ftrudesk.io","Chris Brame, known online as polonel, is the creator and lead developer of Trudesk, a robust open-source help desk and ticketing system. Built with Node.js and MongoDB, Trudesk offers a modern interface for managing customer support, featuring real-time updates, a developer-friendly API, and both self-hosted and cloud-based deployment options.","Chris Brame, online bekannt als polonel, ist der Schöpfer und Hauptentwickler von Trudesk, einem robusten Open-Source-Helpdesk- und Ticketing-System. Trudesk wurde mit Node.js und MongoDB entwickelt und bietet eine moderne Benutzeroberfläche für die Verwaltung des Kundensupports mit Echtzeit-Updates, einer entwicklerfreundlichen API sowie sowohl selbstgehosteten als auch Cloud-basierten Bereitstellungsoptionen.",{"country":119},[],{},"polonel (Chris Brame)","polonel",{"website":1613,"github":1622},"https:\u002F\u002Fgithub.com\u002Fpolonel","organizations\u002Fpolonel",[],[],[],[1628,683,59,1629,1630,55,1631],"help-desk","node.js","mongodb","customer-support","JYLk8Xkmuc9c5HZHIoOLdWuZ1eF3LCTnwodplJNyFLc",{"id":1634,"certifications":1635,"contact":1636,"description":1638,"description_de":1639,"extension":11,"founded_year":12,"headquarters":1640,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1641,"meta":1642,"name":1643,"slug":1644,"social_links":1645,"stem":1647,"support_service_details":1648,"support_services":1649,"support_slas":1650,"tags":1651,"type":32,"__hash__":1652},"organizations\u002Forganizations\u002Fpwaring.json",[],{"website":1637},"https:\u002F\u002Fwww.pwaring.com\u002F","Paul Waring is a freelance software developer and Linux system administrator based in Manchester, UK. He is an active open-source contributor, notably known for developing a PHP API client for the Zammad helpdesk system, which enables developers to build custom integrations and automate ITSM workflows.","Paul Waring ist ein freiberuflicher Softwareentwickler und Linux-Systemadministrator aus Manchester, Großbritannien. Er ist ein aktiver Open-Source-Contributor und bekannt für die Entwicklung eines PHP-API-Clients für das Zammad-Helpdesk-System, der es Entwicklern ermöglicht, maßgeschneiderte Integrationen zu erstellen und ITSM-Workflows zu automatisieren.",{"country":735},[],{},"Paul Waring","pwaring",{"website":1637,"github":1646},"https:\u002F\u002Fgithub.com\u002Fpwaring","organizations\u002Fpwaring",[],[],[],[105,591,592,27,109,868],"rwMg629OrsoV-0gO8-BSHtwnUOBGHmNbulSriI1FoGk",{"id":1654,"certifications":1655,"contact":1656,"description":1658,"description_de":1659,"extension":11,"founded_year":12,"headquarters":1660,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1661,"meta":1662,"name":1663,"slug":1664,"social_links":1665,"stem":1667,"support_service_details":1668,"support_services":1669,"support_slas":1670,"tags":1671,"type":32,"__hash__":1673},"organizations\u002Forganizations\u002Fquansenb.json",[],{"website":1657},"https:\u002F\u002Finakibreinbauer.de\u002F","Iñaki Breinbauer is a freelance developer and automation specialist based in Regensburg, Germany. He is a prominent contributor to the n8n ecosystem, having developed several community nodes for integrating ITSM and business tools like Zammad, SuiteCRM, and Xentral into automated workflows.","Iñaki Breinbauer ist ein freiberuflicher Entwickler und Automatisierungsspezialist mit Sitz in Regensburg, Deutschland. Er ist ein bekannter Mitwirkender im n8n-Ökosystem und hat mehrere Community-Nodes entwickelt, um ITSM- und Business-Tools wie Zammad, SuiteCRM und Xentral in automatisierte Workflows zu integrieren.",{"country":94},[],{},"Iñaki Breinbauer","quansenb",{"github":1666,"website":1657},"https:\u002F\u002Fgithub.com\u002FquansenB","organizations\u002Fquansenb",[],[],[],[180,105,868,869,1341,27,1672],"SuiteCRM","rcQlmLH8KpqYj6z70KxByN55vZ7j6kw5H4qXWm68tAU",{"id":1675,"certifications":1676,"contact":1677,"description":1679,"description_de":1680,"extension":11,"founded_year":12,"headquarters":1681,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1683,"meta":1684,"name":1685,"slug":1686,"social_links":1687,"stem":1689,"support_service_details":1690,"support_services":1691,"support_slas":1692,"tags":1693,"type":184,"__hash__":1695},"organizations\u002Forganizations\u002Fradiantsystem.json",[],{"website":1678},"https:\u002F\u002Fradiantsystem.com\u002F","Radiant System is an ITSM solutions provider and the maintainer of Radiant, an open-source fork of the OTRS Community Edition. The company offers a comprehensive suite of services including consulting, implementation, custom module development, and managed services for Radiant and OTRS-based systems. They also operate the RS4OTRS marketplace for specialized add-ons.","Radiant System ist ein Anbieter von ITSM-Lösungen und der Entwickler von Radiant, einem Open-Source-Fork der OTRS Community Edition. Das Unternehmen bietet umfassende Dienstleistungen wie Beratung, Implementierung, individuelle Modulentwicklung und Managed Services für Radiant- und OTRS-basierte Systeme an. Zudem betreiben sie den RS4OTRS-Marktplatz für spezialisierte Erweiterungen.",{"country":1682},"CZ",[],{},"Radiant System","radiantsystem",{"website":1678,"github":1688},"https:\u002F\u002Fgithub.com\u002FRadiantSystem","organizations\u002Fradiantsystem",[],[],[],[80,1694,28,108,27,300],"Radiant","EFKzKsHlwLAi1LGsiq2Pd7An6Xo_kInqTaLi8YLp0Ko",{"id":1697,"certifications":1698,"contact":1699,"description":1701,"description_de":1702,"extension":11,"founded_year":12,"headquarters":1703,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1704,"meta":1705,"name":1706,"slug":1707,"social_links":1708,"stem":1710,"support_service_details":1711,"support_services":1712,"support_slas":1713,"tags":1714,"type":184,"__hash__":1716},"organizations\u002Forganizations\u002Fregiohelden.json",[],{"website":1700},"https:\u002F\u002Fwww.regiohelden.de\u002F","A German digital marketing agency based in Stuttgart that contributes to the ITSM ecosystem through open-source tools. They are best known in the community for developing 'innovazammad', a bridge that integrates Innovaphone PBX systems with Zammad's generic CTI interface.","Eine deutsche Digital-Marketing-Agentur mit Sitz in Stuttgart, die durch Open-Source-Tools zum ITSM-Ökosystem beiträgt. In der Community ist sie vor allem für die Entwicklung von 'innovazammad' bekannt, einer Bridge zur Integration von Innovaphone-Telefonanlagen in die CTI-Schnittstelle von Zammad.",{"country":94},[],{},"RegioHelden GmbH","regiohelden",{"website":1700,"github":1709},"https:\u002F\u002Fgithub.com\u002FRegioHelden","organizations\u002Fregiohelden",[],[],[],[154,411,1715,59,158],"innovaphone","YvhWVWoKRgvOV14JK6bK91QSQ-QgVJpPcmeo8IStoo4",{"id":1718,"certifications":1719,"contact":1720,"description":1722,"description_de":1723,"extension":11,"founded_year":12,"headquarters":1724,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1725,"meta":1726,"name":1727,"slug":1728,"social_links":1729,"stem":1731,"support_service_details":1732,"support_services":1733,"support_slas":1734,"tags":1735,"type":32,"__hash__":1741},"organizations\u002Forganizations\u002Frelivnd.json",[],{"website":1721},"https:\u002F\u002Frelivnd.dev","Tobias Emil Vonesch, known as relivnd, is a Swiss Cloud Engineer, Technical Sales Engineer, and AWS Community Builder based in Zurich. He specializes in DevOps, GitOps, and cloud-native architectures, particularly within the AWS and Kubernetes ecosystems. He develops open-source tools and integrations that streamline IT operations and infrastructure management, contributing to the broader cloud and service management community.","Tobias Emil Vonesch, bekannt als relivnd, ist ein Schweizer Cloud Engineer, Technical Sales Engineer und AWS Community Builder aus Zürich. Er ist spezialisiert auf DevOps, GitOps und Cloud-Native-Architekturen, insbesondere im AWS- und Kubernetes-Umfeld. Er entwickelt Open-Source-Tools und Integrationen zur Optimierung von IT-Abläufen und Infrastrukturmanagement und engagiert sich aktiv in der Cloud- und Service-Management-Community.",{"country":1373},[],{},"Tobias Emil Vonesch (relivnd)","relivnd",{"website":1721,"github":1730},"https:\u002F\u002Fgithub.com\u002Frelivnd","organizations\u002Frelivnd",[],[],[],[1736,1737,797,1738,1739,27,1740],"AWS","Kubernetes","GitOps","Cloud Engineering","AWS Community Builder","mpU-QZPN6mJi0yVav2XV8e5rDOEEio1oMDmh-rHprWc",{"id":1743,"certifications":1744,"contact":1745,"description":1747,"description_de":1748,"extension":11,"founded_year":12,"headquarters":1749,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1750,"meta":1751,"name":1752,"slug":1753,"social_links":1754,"stem":1755,"support_service_details":1756,"support_services":1757,"support_slas":1758,"tags":1759,"type":32,"__hash__":1760},"organizations\u002Forganizations\u002Frene-bcker.json",[],{"website":1746},"https:\u002F\u002Fperl-services.de","Renée Bäcker is a prominent Perl developer and ITSM consultant specializing in the Znuny and OTRS ecosystems. She is the founder of Perl-Services.de and the creator of OPAR (OPM Package ARchive), providing a vast collection of open-source and commercial add-ons, professional training, and custom development services.","Renée Bäcker ist eine bekannte Perl-Entwicklerin und ITSM-Beraterin, die auf die Ökosysteme Znuny und OTRS spezialisiert ist. Sie ist Gründerin von Perl-Services.de und Schöpferin von OPAR (OPM Package ARchive). Sie bietet eine umfangreiche Sammlung von Open-Source- und kommerziellen Add-ons sowie professionelle Schulungen und Individualentwicklungen an.",{"country":68},[],{},"Renée Bäcker","rene-bcker",{"website":1746,"github":1576},"organizations\u002Frene-bcker",[],[],[],[81,80,84,28,570,1583,437,1412],"0Xifqz7x2ygIuGwpCNkP4WubKvXkW_XASL6-OIx_9Ow",{"id":1762,"certifications":1763,"contact":1764,"description":1766,"description_de":1767,"extension":11,"founded_year":12,"headquarters":1768,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1769,"meta":1770,"name":1771,"slug":1772,"social_links":1773,"stem":1775,"support_service_details":1776,"support_services":1777,"support_slas":1778,"tags":1779,"type":32,"__hash__":1781},"organizations\u002Forganizations\u002Fridaamirini.json",[],{"website":1765},"https:\u002F\u002Fridaamirini.de","Rida Amirini is an independent developer based in Cologne, Germany. He is best known in the ITSM community for creating the unofficial Zammad-Jira web extension, which facilitates the creation of Jira issues directly from the Zammad helpdesk interface. His work focuses on enhancing open-source tools and providing useful integrations for support teams.","Rida Amirini ist ein unabhängiger Entwickler aus Köln, Deutschland. In der ITSM-Community ist er vor allem für die Erstellung der inoffiziellen Zammad-Jira-Web-Erweiterung bekannt, die die Erstellung von Jira-Issues direkt aus der Zammad-Helpdesk-Oberfläche ermöglicht. Seine Arbeit konzentriert sich auf die Verbesserung von Open-Source-Tools und die Bereitstellung nützlicher Integrationen für Support-Teams.",{"country":94},[],{},"Rida Amirini","ridaamirini",{"website":1765,"github":1774},"https:\u002F\u002Fgithub.com\u002Fridaamirini","organizations\u002Fridaamirini",[],[],[],[154,155,1780,158,59],"browser-extension","neKkhYoN0yQv43Z7WpW9RAxj6CjLrs7egqI7sJ9jqJE",{"id":1783,"certifications":1784,"contact":1785,"description":1787,"description_de":1788,"extension":11,"founded_year":12,"headquarters":1789,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1790,"meta":1791,"name":1792,"slug":1793,"social_links":1794,"stem":1796,"support_service_details":1797,"support_services":1798,"support_slas":1799,"tags":1800,"type":32,"__hash__":1802},"organizations\u002Forganizations\u002Frkaldung.json",[],{"website":1786},"https:\u002F\u002Fwww.znuny.com\u002F","Roy Kaldung is a core developer for the Znuny open-source ticket system and a prominent contributor to the Zammad and OTRS ecosystems. He specializes in backend development, DevOps, and complex ITSM migrations, providing deep technical expertise in Perl and Ruby-based service management platforms.","Roy Kaldung ist ein Kernentwickler für das Open-Source-Ticketsystem Znuny und ein langjähriger Mitwirkender in den OTRS- und Zammad-Ökosystemen. Er ist spezialisiert auf Backend-Entwicklung, DevOps und komplexe ITSM-Migrationen und bietet tiefgreifende technische Expertise für Perl- und Ruby-basierte Service-Management-Plattformen.",{"country":68},[],{},"Roy Kaldung","rkaldung",{"website":1786,"github":1795},"https:\u002F\u002Fgithub.com\u002Frkaldung","organizations\u002Frkaldung",[],[],[],[81,80,105,28,108,1801,84,1024,797,27],"Migration","mH2RiwkvTtBGSXFtTAyiVnkG-Dw85TJqvP6frwdKE-s",{"id":1804,"certifications":1805,"contact":1806,"description":1808,"description_de":1809,"extension":11,"founded_year":12,"headquarters":1810,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1812,"meta":1813,"name":1814,"slug":1815,"social_links":1816,"stem":1818,"support_service_details":1819,"support_services":1820,"support_slas":1821,"tags":1822,"type":32,"__hash__":1823},"organizations\u002Forganizations\u002Frohitbasu.json",[],{"website":1807},"https:\u002F\u002Fmetacpan.org\u002Fauthor\u002FROHITBASU","Rohit Basu is an open-source developer specializing in the OTRS (Open Ticket Request System) ecosystem. He is the creator of several community-focused modules, including OTRS Ticket Auto Assignment and enhanced escalation management tools, which help organizations automate and optimize service desk workflows.","Rohit Basu ist ein Open-Source-Entwickler, der sich auf das OTRS-Ekosystem (Open Ticket Request System) spezialisiert hat. Er ist der Entwickler mehrerer Community-Module, darunter die OTRS-Ticket-Auto-Zuweisung und erweiterte Eskalationsmanagement-Tools, die Organisationen bei der Automatisierung und Optimierung von Service-Desk-Workflows unterstützen.",{"country":1811},"IN",[],{},"Rohit Basu","rohitbasu",{"website":1807,"github":1817},"https:\u002F\u002Fgithub.com\u002Fbasurohit77","organizations\u002Frohitbasu",[],[],[],[80,28,108,868,27,869],"0kwdAieETFaHG7rWS5xJWEDjieJDJEtvTUJ_av8QjGo",{"id":1825,"certifications":1826,"contact":1827,"description":1829,"description_de":1830,"extension":11,"founded_year":12,"headquarters":1831,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1832,"meta":1833,"name":1834,"slug":1835,"social_links":1836,"stem":1837,"support_service_details":1838,"support_services":1839,"support_slas":1840,"tags":1841,"type":32,"__hash__":1843},"organizations\u002Forganizations\u002Frolfschmidt.json",[],{"website":1828},"https:\u002F\u002Fgithub.com\u002Frolfschmidt","Rolf Schmidt is a software developer and a prominent community contributor to the Zammad open-source helpdesk system. He is well-known for creating developer tools, custom packages, and tutorials that facilitate the extension and deployment of Zammad, including specialized API search extensions and Docker-related scripts.","Rolf Schmidt ist Softwareentwickler und ein bekannter Community-Beitragender zum Open-Source-Helpdesk-System Zammad. Er ist bekannt für die Erstellung von Entwickler-Tools, benutzerdefinierten Paketen und Tutorials, die die Erweiterung und Bereitstellung von Zammad erleichtern, einschließlich spezialisierter API-Suche-Erweiterungen und Docker-Skripte.",{"country":94},[],{},"Rolf Schmidt","rolfschmidt",{"github":1828,"website":1828},"organizations\u002Frolfschmidt",[],[],[],[105,27,456,1024,367,592,1842],"Plugin Development","GxKstPO3RPow41MLkBhiD5nWa1B1wrnEvIK4hS3ck7c",{"id":1845,"certifications":1846,"contact":1847,"description":1849,"description_de":1850,"extension":11,"founded_year":12,"headquarters":1851,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1852,"meta":1853,"name":1854,"slug":1855,"social_links":1856,"stem":1858,"support_service_details":1859,"support_services":1860,"support_slas":1861,"tags":1862,"type":413,"__hash__":1864},"organizations\u002Forganizations\u002Frosa-luxemburgstiftung-berlin.json",[],{"website":1848},"https:\u002F\u002Fwww.rosalux.de","A German political foundation that contributes to the open-source ITSM ecosystem by developing helper scripts, API clients, and maintenance tools for the Zammad helpdesk system. Their IT department actively shares automation solutions and integrations to support the non-profit and open-source community.","Eine deutsche politische Stiftung, die zum Open-Source-ITSM-Ökosystem beiträgt, indem sie Hilfsskripte, API-Clients und Wartungstools für das Zammad-Helpdesk-System entwickelt. Ihre IT-Abteilung teilt aktiv Automatisierungslösungen und Integrationen, um die Non-Profit- und Open-Source-Gemeinschaft zu unterstützen.",{"country":94},[],{},"Rosa-Luxemburg-Stiftung","rosa-luxemburgstiftung-berlin",{"website":1848,"github":1857},"https:\u002F\u002Fgithub.com\u002FRosa-Luxemburgstiftung-Berlin","organizations\u002Frosa-luxemburgstiftung-berlin",[],[],[],[154,59,181,635,1362,1863],"ruby","G3LlM_fNm8ux5dEjVcbwOx-GNCjxPBULQ1MaKbCJ4io",{"id":1866,"certifications":1867,"contact":1868,"description":1869,"description_de":1870,"extension":11,"founded_year":12,"headquarters":1871,"information_disclaimer":1872,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":1873,"maintained_systems":1874,"meta":1875,"name":1876,"slug":1877,"social_links":1878,"stem":1880,"support_service_details":1881,"support_services":1896,"support_slas":1897,"tags":1906,"type":184,"__hash__":1908},"organizations\u002Forganizations\u002Frother-oss.json",[],{"website":1174,"support_email":12,"support_portal":12},"Rother OSS GmbH is the creator and primary maintainer of OTOBO, a flexible open-source ITSM and service management suite forked from OTRS. Based in Germany, the company provides enterprise-grade support, managed hosting, consulting, and professional services. They specialize in migrating OTRS systems to OTOBO and developing custom extensions for the platform.","Die Rother OSS GmbH ist der Initiator und Hauptentwickler von OTOBO, einer flexiblen Open-Source-ITSM- und Service-Management-Suite, die als Fork von OTRS entstand. Das Unternehmen mit Sitz in Bayern bietet Enterprise-Support, Managed Hosting, Beratung und professionelle Dienstleistungen an. Ein Schwerpunkt liegt auf der Migration von OTRS-Systemen zu OTOBO sowie der Entwicklung individueller Erweiterungen für die Plattform.",{"city":12,"country":94},"Published service, pricing, and SLA information is indicative and may differ by contract or region.","https:\u002F\u002Flogo.clearbit.com\u002Fotobo.io",[680],{},"Rother OSS GmbH","rother-oss",{"github":1879,"website":1174},"https:\u002F\u002Fgithub.com\u002FRotherOSS","organizations\u002Frother-oss",[1882,1888,1892],{"name":1883,"description":1884,"price_text":548,"pricing_url":1885,"provenance":1886},"Enterprise OTOBO support","Professional support for OTOBO installations and operations.","https:\u002F\u002Fotobo.io\u002Fen\u002Fservices\u002F",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1887,"source_url":1885},"OTOBO services page",{"name":1889,"description":1890,"price_text":548,"pricing_url":1885,"provenance":1891},"Managed OTOBO hosting","Hosted OTOBO options with maintenance and operations support.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1887,"source_url":1885},{"name":1893,"description":1894,"price_text":548,"pricing_url":1885,"provenance":1895},"Migration and upgrade services","Migration support for moving from OTRS and other legacy stacks.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1887,"source_url":1885},[1883,1889,1893],[1898],{"name":563,"response_time":1899,"resolution_time":1899,"availability":1900,"coverage_hours":1901,"notes":1902,"provenance":1903},"Contract dependent","Defined per support agreement","Business hours and extended options","SLA values should be confirmed in the selected support plan.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1904,"source_url":1905},"OTOBO website","https:\u002F\u002Fotobo.io\u002Fen\u002F",[28,27,108,478,1907,1045,435,705],"OTRS Fork","BJVJBQxw5oQZH61XJ3rZJA6gNOswB7j8pJh_b_EUx2g",{"id":1910,"certifications":1911,"contact":1912,"description":1914,"description_de":1915,"extension":11,"founded_year":12,"headquarters":1916,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1917,"meta":1918,"name":1919,"slug":1920,"social_links":1921,"stem":1922,"support_service_details":1923,"support_services":1924,"support_slas":1925,"tags":1926,"type":32,"__hash__":1930},"organizations\u002Forganizations\u002Fs3bt3r.json",[],{"website":1913},"https:\u002F\u002Fgithub.com\u002FS3bt3r","Sebastian (S3bt3r) is an open-source developer and the creator of the Zammad.Client library. This library provides a comprehensive .NET\u002FC# wrapper for the Zammad REST API, enabling developers to seamlessly integrate .NET applications with the Zammad helpdesk and ticketing system.","Sebastian (S3bt3r) ist ein Open-Source-Entwickler und der Schöpfer der Zammad.Client-Bibliothek. Diese Bibliothek bietet einen umfassenden .NET\u002FC#-Wrapper für die Zammad-REST-API und ermöglicht es Entwicklern, .NET-Anwendungen nahtlos in das Zammad-Helpdesk- und Ticketing-System zu integrieren.",{"country":68},[],{},"Sebastian (S3bt3r)","s3bt3r",{"github":1913,"website":1913},"organizations\u002Fs3bt3r",[],[],[],[105,1927,1928,1929,27,109],".NET","C#","API Client","BKqbHD5Uoy0t9iCCSeLJ8zRoM448wSquYHjIMwwEBBk",{"id":1932,"certifications":1933,"contact":1934,"description":1936,"description_de":1937,"extension":11,"founded_year":12,"headquarters":1938,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1940,"meta":1941,"name":1942,"slug":1943,"social_links":1944,"stem":1946,"support_service_details":1947,"support_services":1948,"support_slas":1949,"tags":1950,"type":184,"__hash__":1952},"organizations\u002Forganizations\u002Fs7design.json",[],{"website":1935},"https:\u002F\u002Fs7codedesign.com\u002F","S7 Code & Design is a Serbian software development company specializing in the OTRS framework. They provide custom module development, professional support, and consulting services for open-source ITSM solutions, helping organizations optimize their service management processes.","S7 Code & Design ist ein serbisches Softwareentwicklungsunternehmen, das sich auf das OTRS-Framework spezialisiert hat. Sie bieten kundenspezifische Modulentwicklung, professionellen Support und Beratungsdienstleistungen für Open-Source-ITSM-Lösungen an und unterstützen Unternehmen bei der Optimierung ihrer Service-Management-Prozesse.",{"country":1939},"Serbia",[],{},"S7 Code & Design","s7design",{"website":1935,"github":1945},"https:\u002F\u002Fgithub.com\u002Fs7design","organizations\u002Fs7design",[],[],[],[80,81,28,108,27,1951],"Module Development","pcpcEgldiPgATOoGHnHXlCulElWIhU0FwQG0WC86OrA",{"id":1954,"certifications":1955,"contact":1956,"description":1958,"description_de":1959,"extension":11,"founded_year":12,"headquarters":1960,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1961,"meta":1962,"name":1963,"slug":1964,"social_links":1965,"stem":1966,"support_service_details":1967,"support_services":1968,"support_slas":1969,"tags":1970,"type":32,"__hash__":1972},"organizations\u002Forganizations\u002Fsamirfor.json",[],{"website":1957},"https:\u002F\u002Fgithub.com\u002Fsamirfor","Samir C. Costa is an open-source developer and contributor to the ITSM and monitoring ecosystem. He is recognized for creating Zabbix templates and automation scripts that integrate with tools like GLPI and FusionInventory, helping organizations bridge the gap between infrastructure monitoring and asset management.","Samir C. Costa ist ein Open-Source-Entwickler und Mitwirkender im ITSM- und Monitoring-Ökosystem. Er ist bekannt für die Erstellung von Zabbix-Templates und Automatisierungsskripten zur Integration von Tools wie GLPI und FusionInventory, die Unternehmen dabei unterstützen, die Lücke zwischen Infrastrukturüberwachung und Asset-Management zu schließen.",{"country":287},[],{},"Samir C. Costa","samirfor",{"website":1957,"github":1957},"organizations\u002Fsamirfor",[],[],[],[497,26,1971,499,28,868,27],"FusionInventory","mquganqYp96ig7o-ZEplem1eOD4qOPA30YkNuqU4cyM",{"id":1974,"certifications":1975,"contact":1976,"description":1978,"description_de":1979,"extension":11,"founded_year":12,"headquarters":1980,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1981,"meta":1982,"name":1983,"slug":1984,"social_links":1985,"stem":1986,"support_service_details":1987,"support_services":1988,"support_slas":1989,"tags":1990,"type":32,"__hash__":1992},"organizations\u002Forganizations\u002Fsamueldc.json",[],{"website":1977},"https:\u002F\u002Fgithub.com\u002Fsamueldc","Samuel Diniz Casimiro is a Tech Lead and SRE with extensive experience in the ITSM space, particularly with Znuny and OTRS. He is a recognized community contributor who maintains Dockerized deployment solutions and contributes to the core codebase of the Znuny open-source project.","Samuel Diniz Casimiro ist ein Tech Lead und SRE mit umfassender Erfahrung im ITSM-Bereich, insbesondere mit Znuny und OTRS. Er ist ein anerkannter Community-Mitwirkender, der Docker-basierte Deployment-Lösungen pflegt und zum Core-Codebase des Znuny-Open-Source-Projekts beiträgt.",{"country":301},[],{},"Samuel Diniz Casimiro","samueldc",{"github":1977,"website":1977},"organizations\u002Fsamueldc",[],[],[],[81,80,367,797,1991,27],"SRE","87NhUISMoLf3FGmfAFBKfceiRb-szn-UVwZWNOjydfM",{"id":1994,"certifications":1995,"contact":1996,"description":1998,"description_de":1999,"extension":11,"founded_year":12,"headquarters":2000,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2001,"meta":2002,"name":2003,"slug":2004,"social_links":2005,"stem":2007,"support_service_details":2008,"support_services":2009,"support_slas":2010,"tags":2011,"type":184,"__hash__":2015},"organizations\u002Forganizations\u002Fscience-computing.json",[],{"website":1997},"https:\u002F\u002Fwww.science-computing.de\u002F","A German IT service provider and Atos subsidiary specializing in complex computing environments such as HPC, CAD, and CAE. Within the ITSM ecosystem, they are a recognized provider of professional services, consulting, and custom extensions for the OTRS and Znuny service management platforms.","Ein deutscher IT-Dienstleister und Atos-Tochterunternehmen, das auf komplexe Rechnerumgebungen wie HPC, CAD und CAE spezialisiert ist. Im ITSM-Ökosystem ist das Unternehmen ein anerkannter Anbieter von professionellen Dienstleistungen, Beratung und individuellen Erweiterungen für die Service-Management-Plattformen OTRS und Znuny.",{"country":94},[],{},"science + computing ag","science-computing",{"website":1997,"github":2006},"https:\u002F\u002Fgithub.com\u002Fscience-computing","organizations\u002Fscience-computing",[],[],[],[80,81,28,2012,2013,2014],"HPC","System Integration","Atos","TSXjAFKTwHfEYhqkTePO6O8maMn8B_YtrOBeUXcAKks",{"id":2017,"certifications":2018,"contact":2019,"description":2021,"description_de":2022,"extension":11,"founded_year":12,"headquarters":2023,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2024,"meta":2025,"name":2026,"slug":2027,"social_links":2028,"stem":2030,"support_service_details":2031,"support_services":2032,"support_slas":2033,"tags":2034,"type":184,"__hash__":2038},"organizations\u002Forganizations\u002Fseven-io.json",[],{"website":2020},"https:\u002F\u002Fwww.seven.io\u002F","seven.io is a German cloud messaging provider that offers a robust SMS gateway and API for automated notifications. The company provides specialized integrations and plugins for various ITSM, helpdesk, and monitoring platforms, including Zammad, Jira, Nagios, and Zabbix, enabling teams to send automated alerts and status updates via SMS and other mobile channels.","seven.io ist ein deutscher Cloud-Messaging-Anbieter, der ein leistungsstarkes SMS-Gateway und eine API für automatisierte Benachrichtigungen bereitstellt. Das Unternehmen bietet spezialisierte Integrationen und Plugins für verschiedene ITSM-, Helpdesk- und Monitoring-Plattformen wie Zammad, Jira, Nagios und Zabbix an, mit denen Teams automatisierte Alarme und Status-Updates per SMS und über andere mobile Kanäle versenden können.",{"country":94},[],{},"seven.io","seven-io",{"website":2020,"github":2029},"https:\u002F\u002Fgithub.com\u002Fseven-io","organizations\u002Fseven-io",[],[],[],[2035,2036,154,155,2037,181,156],"sms-gateway","notifications","messaging","pTygitflB0SjRc_-IWFqZ2rfQPNIalApUcO7vje9hP8",{"id":2040,"certifications":2041,"contact":2042,"description":2044,"description_de":2045,"extension":11,"founded_year":12,"headquarters":2046,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2047,"meta":2048,"name":2049,"slug":2050,"social_links":2051,"stem":2052,"support_service_details":2053,"support_services":2054,"support_slas":2055,"tags":2056,"type":32,"__hash__":2057},"organizations\u002Forganizations\u002Fshikin.json",[],{"website":2043},"https:\u002F\u002Fgithub.com\u002Fshikin","Walid Nouh, widely known by his handle 'Shikin', is a veteran core developer and product manager for the GLPI ITSM platform. Since 2006, he has been a central figure in the GLPI community, responsible for developing and maintaining essential plugins such as Fields, Generic Object, and PDF, which are used by thousands of organizations to extend GLPI's core capabilities.","Walid Nouh, weithin bekannt unter seinem Pseudonym „Shikin“, ist ein langjähriger Core-Entwickler und Produktmanager für die GLPI ITSM-Plattform. Seit 2006 ist er eine zentrale Figur in der GLPI-Community und verantwortlich für die Entwicklung und Pflege essenzieller Plugins wie Fields, Generic Object und PDF, die von Tausenden von Organisationen genutzt werden, um die Kernfunktionen von GLPI zu erweitern.",{"country":42},[],{},"Walid Nouh (Shikin)","shikin",{"github":2043,"website":2043},"organizations\u002Fshikin",[],[],[],[26,28,27,591,31,29],"pdnRr8v9sUQhknoDgzNLrMLz7vZzvIPHkIG_n7ApiRM",{"id":2059,"certifications":2060,"contact":2061,"description":2063,"description_de":2064,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2065,"meta":2066,"name":2067,"slug":2068,"social_links":2069,"stem":2071,"support_service_details":2072,"support_services":2073,"support_slas":2074,"tags":2075,"type":32,"__hash__":2077},"organizations\u002Forganizations\u002Fsirhexalot.json",[],{"website":2062},"https:\u002F\u002Fn8n.io\u002Fcreators\u002Fsirhexalot\u002F","An open-source developer and automation specialist who creates integrations and workflow templates for the Zammad ITSM system, primarily using the n8n platform. As a verified creator on n8n, he provides solutions for syncing Entra ID users, managing Zammad roles, and automating data exports.","Ein Open-Source-Entwickler und Automatisierungsspezialist, der Integrationen und Workflow-Vorlagen für das Zammad ITSM-System erstellt, primär unter Verwendung der n8n-Plattform. Als verifizierter Ersteller auf n8n bietet er Lösungen für die Synchronisierung von Entra ID-Benutzern, die Verwaltung von Zammad-Rollen und den automatisierten Datenexport an.",[],{},"Sirhexalot","sirhexalot",{"website":2062,"github":2070},"https:\u002F\u002Fgithub.com\u002FSirhexalot","organizations\u002Fsirhexalot",[],[],[],[105,180,868,869,27,109,2076],"Entra ID","duKnE7AQU29v-R5PBQyDz2SFsLW2N_1ShLIdPezUtBA",{"id":2079,"certifications":2080,"contact":2081,"description":2083,"description_de":2084,"extension":11,"founded_year":12,"headquarters":2085,"information_disclaimer":2086,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":2087,"maintained_systems":2088,"meta":2089,"name":2090,"slug":2091,"social_links":2092,"stem":2094,"support_service_details":2095,"support_services":2109,"support_slas":2110,"tags":2115,"type":184,"__hash__":2119},"organizations\u002Forganizations\u002Fsoftoft.json",[],{"website":2082,"support_email":12,"sales_email":12},"https:\u002F\u002Fsoftoft.de","Softoft is a technology company specializing in AI-powered automation and custom software solutions for open-source ticket systems. They are the developers of Open Ticket AI (OTAI), an on-premise automation engine that classifies, routes, and processes tickets for systems like OTRS, Znuny, OTOBO, and Zammad.","Softoft ist ein Technologieunternehmen, das sich auf KI-gestützte Automatisierung und maßgeschneiderte Softwarelösungen für Open-Source-Ticketsysteme spezialisiert hat. Sie sind die Entwickler von Open Ticket AI (OTAI), einer On-Premise-Automatisierungs-Engine, die Tickets für Systeme wie OTRS, Znuny, OTOBO und Zammad klassifiziert, weiterleitet und verarbeitet.",{"city":12,"country":68},"Displayed service, price, and SLA data is informational and may differ in custom offers.","https:\u002F\u002Flogo.clearbit.com\u002Fsoftoft.de",[],{},"Softoft","softoft",{"github":2093,"website":2082},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga","organizations\u002Fsoftoft",[2096,2101,2105],{"name":2097,"description":2098,"price_text":548,"pricing_url":2082,"provenance":2099},"AI workflow consulting for ITSM","Advisory and implementation support for AI-enabled service desk workflows.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},"Softoft website",{"name":2102,"description":2103,"price_text":548,"pricing_url":2082,"provenance":2104},"Custom plugin and API integration","Custom development for plugins and external system integrations.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},{"name":2106,"description":2107,"price_text":548,"pricing_url":2082,"provenance":2108},"Runtime and automation support","Support for runtime operations and automation rollouts.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},[2097,2102,2106],[2111],{"name":563,"response_time":564,"resolution_time":564,"availability":2112,"coverage_hours":566,"notes":2113,"provenance":2114},"As defined per customer agreement","SLA commitments should be confirmed directly with Softoft.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},[681,2116,680,154,2117,181,59,157,2118],"znuny","ai","kanban","oym3mXG8ladeHmqxRAbekPDksJ3lxNqhGx41UcWELfI",{"id":2121,"certifications":2122,"contact":2123,"description":2125,"description_de":2126,"extension":11,"founded_year":12,"headquarters":2127,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2128,"meta":2129,"name":2130,"slug":2131,"social_links":2132,"stem":2134,"support_service_details":2135,"support_services":2136,"support_slas":2137,"tags":2138,"type":32,"__hash__":2139},"organizations\u002Forganizations\u002Fsvenoe.json",[],{"website":2124},"https:\u002F\u002Fotobo.de","Sven Oehme is a core developer at Rother OSS GmbH and a primary maintainer of the OTOBO open-source service management suite. With a strong background in Perl and the OTRS ecosystem, he plays a key role in the technical development and maintenance of OTOBO, focusing on core functionality and ITSM modules.","Sven Oehme ist Core-Entwickler bei der Rother OSS GmbH und einer der Hauptentwickler der Open-Source-Service-Management-Suite OTOBO. Mit seiner langjährigen Erfahrung im OTRS-Ökosystem und in der Perl-Entwicklung trägt er maßgeblich zur technischen Weiterentwicklung von OTOBO bei, insbesondere im Bereich des Systemkerns und der ITSM-Module.",{"country":94},[],{},"Sven Oehme","svenoe",{"website":2124,"github":2133},"https:\u002F\u002Fgithub.com\u002Fsvenoe","organizations\u002Fsvenoe",[],[],[],[478,80,84,28,27,1045],"hPrBZCmRjzsFXzX8dwIM1imtbqWzC28KciPVgAVUSPw",{"id":2141,"certifications":2142,"contact":2143,"description":2145,"description_de":2146,"extension":11,"founded_year":12,"headquarters":2147,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2148,"meta":2149,"name":2150,"slug":2151,"social_links":2152,"stem":2154,"support_service_details":2155,"support_services":2156,"support_slas":2157,"tags":2158,"type":32,"__hash__":2160},"organizations\u002Forganizations\u002Ft3easy.json",[],{"website":2144},"https:\u002F\u002Fwww.t3easy.de\u002F","t3easy is the professional brand of Jan Kiesewetter, a developer and consultant specializing in TYPO3 and Zammad. He provides expert services for Zammad deployment (especially via Docker), API integrations, and maintains various open-source tools for the ITSM and CMS ecosystem. He is an active contributor to the Zammad community, particularly in the area of containerized infrastructure.","t3easy ist die professionelle Marke von Jan Kiesewetter, einem Entwickler und Berater, der auf TYPO3 und Zammad spezialisiert ist. Er bietet Experten-Services für das Zammad-Deployment (insbesondere via Docker), API-Integrationen und pflegt verschiedene Open-Source-Tools für das ITSM- und CMS-Ökosystem. Er ist ein aktiver Unterstützer der Zammad-Community, insbesondere im Bereich containerisierter Infrastrukturen.",{"country":68},[],{},"t3easy (Jan Kiesewetter)","t3easy",{"website":2144,"github":2153},"https:\u002F\u002Fgithub.com\u002Ft3easy","organizations\u002Ft3easy",[],[],[],[105,2159,367,368,437,109,27],"TYPO3","gOTbSeKAJILFSGPIcbqnEOcZUBPNsaSJtE_GkXNGeI8",{"id":2162,"certifications":2163,"contact":2164,"description":2166,"description_de":2167,"extension":11,"founded_year":12,"headquarters":2168,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2169,"meta":2170,"name":2171,"slug":2172,"social_links":2173,"stem":2174,"support_service_details":2175,"support_services":2176,"support_slas":2177,"tags":2178,"type":32,"__hash__":2181},"organizations\u002Forganizations\u002Ftbaschak.json",[],{"website":2165},"https:\u002F\u002Fgithub.com\u002Ftbaschak","Thorsten Baschak is an active open-source developer and community contributor within the Zammad ecosystem. He specializes in creating bridges and integrations between Zammad and decentralized communication platforms like Matrix and Mattermost, as well as developing tools for cross-system ticket synchronization and automation.","Thorsten Baschak ist ein aktiver Open-Source-Entwickler und Community-Beitragender im Zammad-Ökosystem. Er ist spezialisiert auf die Erstellung von Bridges und Integrationen zwischen Zammad und dezentralen Kommunikationsplattformen wie Matrix und Mattermost sowie auf die Entwicklung von Tools zur systemübergreifenden Ticket-Synchronisation und Automatisierung.",{"country":94},[],{},"Thorsten Baschak","tbaschak",{"github":2165,"website":2165},"organizations\u002Ftbaschak",[],[],[],[105,747,2179,27,109,2180],"Mattermost","Ticket Sync","yh9CmPzdWS8jo3TA_S51p6I1ODGfc8txK_mvMi7ojpY",{"id":2183,"certifications":2184,"contact":2185,"description":2187,"description_de":2188,"extension":11,"founded_year":12,"headquarters":2189,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2190,"meta":2191,"name":2192,"slug":2193,"social_links":2194,"stem":2195,"support_service_details":2196,"support_services":2197,"support_slas":2198,"tags":2199,"type":32,"__hash__":2202},"organizations\u002Forganizations\u002Fthorsten-l.json",[],{"website":2186},"https:\u002F\u002Fgithub.com\u002Fthorsten-l","Thorsten Ludewig is a German software developer and IT administrator at Ostfalia University of Applied Sciences. He is a recognized contributor to the Zammad ecosystem, specializing in integration tools and scripts for LDAP synchronization, authentication, and API clients.","Thorsten Ludewig ist ein deutscher Softwareentwickler und IT-Administrator an der Ostfalia Hochschule für angewandte Wissenschaften. Er ist ein bekannter Mitwirkender im Zammad-Ökosystem und spezialisiert auf Integrationswerkzeuge und Skripte für LDAP-Synchronisierung, Authentifizierung und API-Clients.",{"country":68},[],{},"Thorsten Ludewig","thorsten-l",{"github":2186,"website":2186},"organizations\u002Fthorsten-l",[],[],[],[154,2200,158,59,2201,181],"ldap","java","TjNAtCIceQlqOV8Ee6iO_0gX0gjlekPDanOtAqDQNIM",{"id":2204,"certifications":2205,"contact":2206,"description":2208,"description_de":2209,"extension":11,"founded_year":12,"headquarters":2210,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2212,"meta":2213,"name":2214,"slug":2215,"social_links":2216,"stem":2218,"support_service_details":2219,"support_services":2220,"support_slas":2221,"tags":2222,"type":413,"__hash__":2225},"organizations\u002Forganizations\u002Funiversita-di-ferrara.json",[],{"website":2207},"https:\u002F\u002Fwww.unife.it","An Italian public university that has significantly contributed to the GLPI service management ecosystem. It is best known for developing foundational open-source plugins such as 'Generic Object' and 'Fields', which allow for extensive customization of asset management and have since become integral parts of the GLPI platform.","Eine staatliche italienische Universität, die maßgeblich zum GLPI-Service-Management-Ökosystem beigetragen hat. Sie ist vor allem für die Entwicklung grundlegender Open-Source-Plugins wie „Generic Object“ und „Fields“ bekannt, die eine umfassende Anpassung des Asset-Managements ermöglichen und mittlerweile feste Bestandteile der GLPI-Plattform sind.",{"country":2211},"IT",[],{},"Università degli Studi di Ferrara","universita-di-ferrara",{"website":2207,"github":2217},"https:\u002F\u002Fgithub.com\u002Funife","organizations\u002Funiversita-di-ferrara",[],[],[],[26,27,2223,28,31,2224],"Education","Italy","rddw6G14ayYnCkp2O6IFKT2EtkYXbGDmuwMp0Uqxp7U",{"id":2227,"certifications":2228,"contact":2229,"description":2231,"description_de":2232,"extension":11,"founded_year":12,"headquarters":2233,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2234,"meta":2235,"name":2236,"slug":2237,"social_links":2238,"stem":2239,"support_service_details":2240,"support_services":2241,"support_slas":2242,"tags":2243,"type":32,"__hash__":2247},"organizations\u002Forganizations\u002Fvladslugin987.json",[],{"website":2230},"https:\u002F\u002Fgithub.com\u002Fvladslugin987","Vladislav Slugin, also known as vsdev., is an individual developer and IT student based in Germany. He contributes to the ITSM ecosystem by providing UI enhancements, most notably 'The Dark Theme for OTRS' extension for Google Chrome. His technical focus includes cross-platform development with Kotlin, Compose Multiplatform, and Tauri.","Vladislav Slugin, auch bekannt als vsdev., ist ein in Deutschland ansässiger Individualentwickler und IT-Student. Er trägt zum ITSM-Ökosystem durch UI-Verbesserungen bei, insbesondere durch die Chrome-Erweiterung „The Dark Theme for OTRS“. Sein technischer Fokus liegt auf der plattformübergreifenden Entwicklung mit Kotlin, Compose Multiplatform und Tauri.",{"country":68},[],{},"Vladislav Slugin","vladslugin987",{"github":2230,"website":2230},"organizations\u002Fvladslugin987",[],[],[],[80,2244,2245,2246,27],"UI Enhancement","Chrome Extension","Kotlin","nMnvY1Tu-Hm3W6y_o_e9s6dAiV2EFINBPwuugjbdbLo",{"id":2249,"certifications":2250,"contact":2251,"description":2253,"description_de":2254,"extension":11,"founded_year":12,"headquarters":2255,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2256,"meta":2257,"name":2258,"slug":2259,"social_links":2260,"stem":2262,"support_service_details":2263,"support_services":2264,"support_slas":2265,"tags":2266,"type":184,"__hash__":2269},"organizations\u002Forganizations\u002Fwearetechnative.json",[],{"website":2252},"https:\u002F\u002Ftechnative.eu","TechNative is a Dutch cloud consultancy and AWS Advanced Tier Services Partner based in Amersfoort. The company specializes in managed cloud services, FinOps, and the development of open-source integrations for ITSM tools like Jira. As a leading FinOps implementation and training partner in the BeNeLux region, TechNative helps organizations optimize their cloud infrastructure and operational costs through expert guidance and custom software solutions.","TechNative ist ein niederländisches Cloud-Beratungsunternehmen und AWS Advanced Tier Services Partner mit Sitz in Amersfoort. Das Unternehmen ist spezialisiert auf Managed Cloud Services, FinOps und die Entwicklung von Open-Source-Integrationen für ITSM-Tools wie Jira. Als führender Partner für FinOps-Implementierung und -Schulung in den BeNeLux-Ländern unterstützt TechNative Unternehmen bei der Optimierung ihrer Cloud-Infrastruktur und Betriebskosten durch Expertenberatung und maßgeschneiderte Softwarelösungen.",{"country":1309},[],{},"TechNative","wearetechnative",{"website":2252,"github":2261},"https:\u002F\u002Fgithub.com\u002Fwearetechnative","organizations\u002Fwearetechnative",[],[],[],[1736,2267,749,2268,1411,27,797],"FinOps","Cloud Consulting","_9iWaufk1lKkidf_ndqRoZ_W7rLqU-6AsUNQZm9M2Ok",{"id":2271,"certifications":2272,"contact":2273,"description":2275,"description_de":2276,"extension":11,"founded_year":12,"headquarters":2277,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2279,"meta":2280,"name":2281,"slug":2282,"social_links":2283,"stem":2285,"support_service_details":2286,"support_services":2287,"support_slas":2288,"tags":2289,"type":32,"__hash__":2292},"organizations\u002Forganizations\u002Fymyasoedov.json",[],{"website":2274},"https:\u002F\u002Fymyasoedov.github.io","Yuri Myasoedov is a software developer and open-source contributor specializing in the Znuny and OTRS ITSM platforms. He is recognized for developing performance-oriented extensions, particularly those integrating Redis for caching and session management to enhance system scalability and speed.","Yuri Myasoedov ist ein Softwareentwickler und Open-Source-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er ist bekannt für die Entwicklung performanceorientierter Erweiterungen, insbesondere für die Integration von Redis für Caching und Session-Management zur Verbesserung der Systemskalierbarkeit und -geschwindigkeit.",{"country":2278},"RU",[],{},"Yuri Myasoedov","ymyasoedov",{"website":2274,"github":2284},"https:\u002F\u002Fgithub.com\u002Fymyasoedov","organizations\u002Fymyasoedov",[],[],[],[81,80,2290,2291,27],"Redis","Performance Optimization","rGRDdsUmftqbOp5UN5J2KJu2xFQ6sriDfHnAGqdnS4Y",{"id":2294,"certifications":2295,"contact":2296,"description":2298,"description_de":2299,"extension":11,"founded_year":12,"headquarters":2300,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2302,"meta":2303,"name":2304,"slug":2305,"social_links":2306,"stem":2307,"support_service_details":2308,"support_services":2309,"support_slas":2310,"tags":2311,"type":32,"__hash__":2314},"organizations\u002Forganizations\u002Fzakharovandrew.json",[],{"website":2297},"https:\u002F\u002Fgithub.com\u002FZakharovAndrew","Andrey Zakharov is a full-stack developer and open-source contributor who specializes in building integrations and extensions. He is notably the author of a REST API implementation for the OTRS ticketing system and various modules for the Yii2 framework.","Andrey Zakharov ist ein Full-Stack-Entwickler und Open-Source-Contributor, der sich auf die Erstellung von Integrationen und Erweiterungen spezialisiert hat. Er ist insbesondere der Autor einer REST-API-Implementierung für das OTRS-Ticketsystem sowie verschiedener Module für das Yii2-Framework.",{"country":2301},"Ukraine",[],{},"Andrey Zakharov","zakharovandrew",{"website":2297,"github":2297},"organizations\u002Fzakharovandrew",[],[],[],[80,2312,84,591,2313,28,27],"REST API","Yii2","hutF4mg6Ek6yDhbl-lT1im8wpVRNODuf6MdzWTfv4yU",{"id":2316,"certifications":2317,"contact":2318,"description":2320,"description_de":2321,"extension":11,"founded_year":12,"headquarters":2322,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":2323,"meta":2324,"name":2325,"slug":154,"social_links":2326,"stem":2328,"support_service_details":2329,"support_services":2330,"support_slas":2331,"tags":2332,"type":184,"__hash__":2334},"organizations\u002Forganizations\u002Fzammad.json",[],{"website":2319},"https:\u002F\u002Fzammad.com","Zammad is a professional open-source helpdesk and ticketing system designed for customer support and IT service management. It features multi-channel communication, including email, telephone, chat, and social media integration, providing a unified interface for support teams to manage inquiries efficiently.","Zammad ist ein professionelles Open-Source-Helpdesk- und Ticketing-System für den Kundensupport und das IT-Service-Management. Es bietet Multi-Channel-Kommunikation über E-Mail, Telefon, Chat und soziale Medien in einer zentralen Benutzeroberfläche, um Support-Teams eine effiziente Bearbeitung von Anfragen zu ermöglichen.",{"country":68},[],{},"Zammad GmbH",{"website":2319,"github":2327},"https:\u002F\u002Fgithub.com\u002Fzammad","organizations\u002Fzammad",[],[],[],[456,108,27,657,28,2333],"Multi-channel Support","pKichDaOmZT5c6hewSPc6Z8P0R1bpz0Qzd6yAra4NVY",{"id":2336,"certifications":2337,"contact":2338,"description":2339,"description_de":2340,"extension":11,"founded_year":12,"headquarters":2341,"information_disclaimer":2343,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":2344,"maintained_systems":2345,"meta":2346,"name":2347,"slug":2348,"social_links":2349,"stem":2351,"support_service_details":2352,"support_services":2367,"support_slas":2368,"tags":2376,"type":184,"__hash__":2378},"organizations\u002Forganizations\u002Fznuny-gmbh.json",[],{"website":1786,"support_email":12,"support_portal":12},"Znuny GmbH is the primary maintainer and vendor of Znuny, a prominent open-source ticket and enterprise service management system. Founded in 2012 and based in Berlin, the company ensures the continued development of the platform, which originated as a community-driven fork of the OTRS Community Edition. They provide professional services including support subscriptions, consulting, training, custom development, and managed hosting.","Die Znuny GmbH ist der Hauptentwickler und Anbieter von Znuny, einem führenden Open-Source-Ticketsystem für Support und Enterprise Service Management. Das 2012 gegründete Unternehmen mit Sitz in Berlin verantwortet die Weiterentwicklung der Plattform, die als Community-gesteuerter Fork der OTRS Community Edition entstand. Zum Portfolio gehören professionelle Dienstleistungen wie Support-Abonnements, Beratung, Schulungen, Individualentwicklung und Managed Hosting.",{"city":2342,"country":68},"Frankfurt am Main","Service pricing and SLA values can vary by contract and may change over time. Please verify directly with the organization.","https:\u002F\u002Flogo.clearbit.com\u002Fznuny.com",[2116],{},"Znuny GmbH","znuny-gmbh",{"github":2350,"website":1786},"https:\u002F\u002Fgithub.com\u002Fznuny","organizations\u002Fznuny-gmbh",[2353,2359,2363],{"name":2354,"description":2355,"price_text":548,"pricing_url":2356,"provenance":2357},"Commercial Znuny support","Operational support and consulting for production Znuny environments.","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fservices\u002F",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2358,"source_url":2356},"Znuny services page",{"name":2360,"description":2361,"price_text":548,"pricing_url":2356,"provenance":2362},"Managed services and consulting","Managed operations and advisory for enterprise ticketing setups.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2358,"source_url":2356},{"name":2364,"description":2365,"price_text":548,"pricing_url":2356,"provenance":2366},"Training and implementation support","Enablement and implementation guidance for teams.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2358,"source_url":2356},[2354,2360,2364],[2369],{"name":563,"response_time":1899,"resolution_time":1899,"availability":2370,"coverage_hours":2371,"notes":2372,"provenance":2373},"As defined in support contract","Business hours or extended options","Exact SLAs are typically agreed per customer contract.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2374,"source_url":2375},"Znuny website","https:\u002F\u002Fwww.znuny.com\u002Fen\u002F",[28,108,27,1907,1045,655,2377],"Customer Service","ca5j3IzHMgQMDrsVepg1WacPq9gGaS8b8z29JBKYBzE",1775982399585]