[{"data":1,"prerenderedAt":9564},["ShallowReactive",2],{"all-orgs":3,"org-packages":2379,"org-skins":8829,"org-systems":9080,"org-services":9153},[4,34,62,86,111,134,161,186,209,231,256,279,303,327,350,371,392,415,439,460,481,502,527,572,594,616,637,661,685,707,727,752,777,801,825,848,871,894,918,941,961,982,1003,1026,1048,1066,1086,1106,1129,1149,1170,1190,1214,1234,1259,1279,1301,1322,1343,1365,1391,1414,1438,1457,1476,1498,1518,1542,1563,1585,1609,1633,1653,1674,1696,1717,1742,1761,1782,1803,1824,1844,1865,1909,1931,1953,1973,1993,2016,2039,2058,2078,2120,2140,2161,2182,2203,2226,2248,2270,2293,2315,2335],{"id":5,"certifications":6,"contact":7,"description":9,"description_de":10,"extension":11,"founded_year":12,"headquarters":13,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":17,"meta":18,"name":19,"slug":19,"social_links":20,"stem":21,"support_service_details":22,"support_services":23,"support_slas":24,"tags":25,"type":32,"__hash__":33},"organizations\u002Forganizations\u002F76bay.json",[],{"website":8},"https:\u002F\u002Fgithub.com\u002F76bay","A prominent French developer and contributor within the GLPI ecosystem. He is the author and maintainer of several essential community plugins, including 'More Reporting' (mreporting) for advanced statistics and 'Fields' for adding custom fields to GLPI objects. His work is widely used to extend the core functionality of the GLPI ITSM platform.","Ein bekannter französischer Entwickler und Mitwirkender im GLPI-Ökosystem. Er ist der Autor und Betreuer mehrerer wichtiger Community-Plugins, darunter „More Reporting“ (mreporting) für erweiterte Statistiken und „Fields“ zum Hinzufügen benutzerdefinierter Felder zu GLPI-Objekten. Seine Arbeit wird weithin genutzt, um die Kernfunktionalität der GLPI-ITSM-Plattform zu erweitern.","json",null,{"country":14},"FR",true,false,[],{},"76bay",{"github":8,"website":8},"organizations\u002F76bay",[],[],[],[26,27,28,29,30,31],"GLPI","Open Source","ITSM","Plugins","Reporting","Asset Management","individual","8QaUP--46_cxcM4dVzLP3-uT1AbDCdMHg9ron5SzO-E",{"id":35,"certifications":36,"contact":37,"description":39,"description_de":40,"extension":11,"founded_year":12,"headquarters":41,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":43,"meta":44,"name":45,"slug":46,"social_links":47,"stem":49,"support_service_details":50,"support_services":51,"support_slas":52,"tags":53,"type":32,"__hash__":61},"organizations\u002Forganizations\u002Fabartrim.json",[],{"website":38},"https:\u002F\u002Fglpi-project.org\u002F","A core developer for the GLPI project and Head of Development at Teclib'. He is a primary maintainer of essential plugins such as Formcreator and Fields, specializing in extending ITSM and asset management capabilities within the GLPI ecosystem.","Ein Kernentwickler für das GLPI-Projekt und Entwicklungsleiter bei Teclib'. Er ist ein Hauptverantwortlicher für wichtige Plugins wie Formcreator und Fields und spezialisiert auf die Erweiterung von ITSM- und Asset-Management-Funktionen innerhalb des GLPI-Ökosystems.",{"country":42},"France",[],{},"Alexandre Delaunay","abartrim",{"github":48,"website":38},"https:\u002F\u002Fgithub.com\u002Forthagh","organizations\u002Fabartrim",[],[],[],[54,55,56,57,58,59,60],"glpi","itsm","asset-management","formcreator","fields-plugin","open-source","teclib","iZGZg_u5Ahey5DRJFwKDUe1-a5_iKNTLMRL4mbWLmj4",{"id":63,"certifications":64,"contact":12,"description":65,"description_de":66,"extension":11,"founded_year":12,"headquarters":67,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":69,"meta":70,"name":71,"slug":72,"social_links":73,"stem":75,"support_service_details":76,"support_services":77,"support_slas":78,"tags":79,"type":32,"__hash__":85},"organizations\u002Forganizations\u002Fabbbi.json",[],"Andreas Belke, known online as 'abbbi', is an open-source developer specializing in utility tools and integrations for ITSM systems, particularly OTRS and its community fork Znuny. His contributions include specialized scripts for ticket data extraction, attachment management, and REST API interactions.","Andreas Belke, online bekannt als 'abbbi', ist ein Open-Source-Entwickler, der sich auf Hilfsprogramme und Integrationen für ITSM-Systeme spezialisiert hat, insbesondere für OTRS und dessen Community-Fork Znuny. Seine Beiträge umfassen spezialisierte Skripte für den Export von Ticketdaten, die Verwaltung von Anhängen und die Interaktion mit REST-APIs.",{"country":68},"Germany",[],{},"Andreas Belke (abbbi)","abbbi",{"github":74},"https:\u002F\u002Fgithub.com\u002Fabbbi","organizations\u002Fabbbi",[],[],[],[80,81,27,82,83,84],"OTRS","Znuny","Ticket Export","Attachment Management","Perl","GZd5_dJGPSlZ4sNrlDVRxyJSD6Dv7zrdVfLSuVvifIw",{"id":87,"certifications":88,"contact":89,"description":91,"description_de":92,"extension":11,"founded_year":12,"headquarters":93,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":95,"meta":96,"name":97,"slug":98,"social_links":99,"stem":100,"support_service_details":101,"support_services":102,"support_slas":103,"tags":104,"type":32,"__hash__":110},"organizations\u002Forganizations\u002Fbadbadc0ffee.json",[],{"website":90},"https:\u002F\u002Fgithub.com\u002Fbadbadc0ffee","Florian Mösch is an open-source developer who specializes in creating integrations for ticketing and ITSM systems. He is the author of plugins connecting the pretalx conference management tool with platforms like Zammad and Request Tracker (RT).","Florian Mösch ist ein Open-Source-Entwickler, der sich auf die Erstellung von Integrationen für Ticket- und ITSM-Systeme spezialisiert hat. Er ist der Autor von Plugins, die das Konferenzmanagement-Tool pretalx mit Plattformen wie Zammad und Request Tracker (RT) verbinden.",{"country":94},"DE",[],{},"Florian Mösch","badbadc0ffee",{"github":90,"website":90},"organizations\u002Fbadbadc0ffee",[],[],[],[105,106,107,108,109,27],"Zammad","Request Tracker","pretalx","Ticketing","Integration","7H3UFLQoIFcSt-zQS3xFCEd260xR8TRM6pNmv82iYYE",{"id":112,"certifications":113,"contact":114,"description":116,"description_de":117,"extension":11,"founded_year":12,"headquarters":118,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":120,"meta":121,"name":122,"slug":122,"social_links":123,"stem":124,"support_service_details":125,"support_services":126,"support_slas":127,"tags":128,"type":32,"__hash__":133},"organizations\u002Forganizations\u002Fbasher83.json",[],{"website":115},"https:\u002F\u002Fgithub.com\u002Fbasher83","basher83 is an IT professional and US Army veteran with over 23 years of experience in global telecom, network security, and enterprise systems. He is a prominent developer in the Model Context Protocol (MCP) ecosystem, notably creating the Zammad MCP server which enables AI assistants to manage tickets, users, and organizations within the Zammad ITSM platform through a standardized interface.","basher83 ist ein IT-Experte und Veteran der US-Armee mit über 23 Jahren Erfahrung in den Bereichen globale Telekommunikation, Netzwerksicherheit und Unternehmenssysteme. Er ist ein profilierter Entwickler im Model Context Protocol (MCP) Ökosystem und hat unter anderem den Zammad MCP-Server entwickelt, der es KI-Assistenten ermöglicht, Tickets, Benutzer und Organisationen innerhalb der Zammad ITSM-Plattform über eine standardisierte Schnittstelle zu verwalten.",{"country":119},"US",[],{},"basher83",{"github":115,"website":115},"organizations\u002Fbasher83",[],[],[],[105,129,130,28,27,131,132],"MCP","AI","Python","Infrastructure as Code","mVZwBqE7XdASXK-ui9Y_dTAMtPC4DWPrKehUKKsOucQ",{"id":135,"certifications":136,"contact":137,"description":139,"description_de":140,"extension":11,"founded_year":12,"headquarters":141,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":142,"meta":143,"name":144,"slug":145,"social_links":146,"stem":148,"support_service_details":149,"support_services":150,"support_slas":151,"tags":152,"type":32,"__hash__":160},"organizations\u002Forganizations\u002Fbastian-kuhn.json",[],{"website":138},"https:\u002F\u002Fbastian-kuhn.de","Bastian Kuhn is a freelance software architect and consultant specializing in IT monitoring and ITSM. A former member of the Checkmk development team, he creates integrations and plugins for systems like Zammad and Jira, and maintains the CMDB Syncer for automated data synchronization between monitoring and CMDB systems.","Bastian Kuhn ist freiberuflicher Software-Architekt und Berater für IT-Monitoring und ITSM. Als ehemaliges Mitglied des Checkmk-Entwicklungsteams entwickelt er Integrationen und Plugins für Systeme wie Zammad und Jira und betreut den CMDB Syncer zur automatisierten Datensynchronisation zwischen Monitoring- und CMDB-Systemen.",{"country":94},[],{},"Bastian Kuhn","bastian-kuhn",{"website":138,"github":147},"https:\u002F\u002Fgithub.com\u002FBastian-Kuhn","organizations\u002Fbastian-kuhn",[],[],[],[153,154,155,156,55,157,158,159],"checkmk","zammad","jira","monitoring","python","integration","cmdb","bccGC-yPAKzEcqNBYr9eRp_8ujzMR9sxUA3y0XlTe6s",{"id":162,"certifications":163,"contact":164,"description":166,"description_de":167,"extension":11,"founded_year":12,"headquarters":168,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":169,"meta":170,"name":171,"slug":172,"social_links":173,"stem":175,"support_service_details":176,"support_services":177,"support_slas":178,"tags":179,"type":184,"__hash__":185},"organizations\u002Forganizations\u002Fbauer-group.json",[],{"website":165},"https:\u002F\u002Fwww.bauer.de","A global industrial and construction group specializing in foundation engineering and machinery. Its IT and digitalization division contributes to the open-source ecosystem by developing automation tools, including community nodes for the n8n workflow platform (such as throttled HTTP request nodes) and plugins for business platforms to streamline industrial processes.","Ein weltweit tätiger Industrie- und Baukonzern, der auf Spezialtiefbau und Maschinenbau spezialisiert ist. Die IT- und Digitalisierungsabteilung trägt zum Open-Source-Ökosystem bei, indem sie Automatisierungstools entwickelt, darunter Community-Nodes für die n8n-Workflow-Plattform (wie z. B. gedrosselte HTTP-Request-Nodes) und Plugins für Geschäftsplattformen zur Optimierung industrieller Prozesse.",{"country":94},[],{},"Bauer Group","bauer-group",{"website":165,"github":174},"https:\u002F\u002Fgithub.com\u002Fbauer-group","organizations\u002Fbauer-group",[],[],[],[180,181,182,183,59],"n8n","automation","workflow-automation","construction-tech","company","oMpdKdc7xkyWowLzBT47wEYljH0dV51rNoFtFbG8nN0",{"id":187,"certifications":188,"contact":189,"description":191,"description_de":192,"extension":11,"founded_year":12,"headquarters":193,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":194,"meta":195,"name":196,"slug":197,"social_links":198,"stem":200,"support_service_details":201,"support_services":202,"support_slas":203,"tags":204,"type":184,"__hash__":208},"organizations\u002Forganizations\u002Fbestpractical.json",[],{"website":190},"https:\u002F\u002Fbestpractical.com\u002F","Best Practical Solutions is the creator and maintainer of Request Tracker (RT), a premier open-source issue tracking and workflow management system. Founded in 2001, the company provides a full suite of professional services, including enterprise support, custom development, training, and managed hosting (Cloud RT) for both RT and RTIR (Request Tracker for Incident Response).","Best Practical Solutions ist der Entwickler und Betreuer von Request Tracker (RT), einem führenden Open-Source-System für Ticket-Tracking und Workflow-Management. Das 2001 gegründete Unternehmen bietet umfassende professionelle Dienstleistungen an, darunter Enterprise-Support, kundenspezifische Entwicklung, Schulungen und Managed Hosting (Cloud RT) für RT sowie RTIR (Request Tracker for Incident Response).",{"country":119},[],{},"Best Practical Solutions","bestpractical",{"website":190,"github":199},"https:\u002F\u002Fgithub.com\u002Fbestpractical","organizations\u002Fbestpractical",[],[],[],[28,108,27,205,106,206,207],"Incident Management","RTIR","Workflow Management","8n2Bbqq2kVw4gHKAKYPR9Jh6XGp-_skQo7HM7dnkA_0",{"id":210,"certifications":211,"contact":212,"description":213,"description_de":214,"extension":11,"founded_year":12,"headquarters":215,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":216,"meta":217,"name":218,"slug":219,"social_links":220,"stem":222,"support_service_details":223,"support_services":224,"support_slas":225,"tags":226,"type":32,"__hash__":230},"organizations\u002Forganizations\u002Fcasret.json",[],{"website":38},"Eric Casbas is a core developer for the GLPI ITSM platform and a key member of the Teclib' development team. He is the primary author and maintainer of the Formcreator plugin, which is one of the most widely used extensions for GLPI, enabling the creation of custom service catalogs and sophisticated forms. He also contributes significantly to other essential plugins like Fields and the GLPI core itself.","Eric Casbas ist ein Kernentwickler für die GLPI ITSM-Plattform und ein wichtiges Mitglied des Entwicklungsteams von Teclib'. Er ist der Hauptautor und Betreuer des Formcreator-Plugins, einer der am häufigsten verwendeten Erweiterungen für GLPI, die die Erstellung von benutzerdefinierten Servicekatalogen und komplexen Formularen ermöglicht. Zudem trägt er maßgeblich zu anderen wichtigen Plugins wie Fields sowie zum GLPI-Kern selbst bei.",{"country":42},[],{},"Eric Casbas","casret",{"github":221,"website":38},"https:\u002F\u002Fgithub.com\u002Fbtry","organizations\u002Fcasret",[],[],[],[26,227,228,27,28,229],"Formcreator","Teclib","Plugin Developer","Xk2JHuIc2awh55q6-eD31B4jar0oieKRno2yK-Pxy-g",{"id":232,"certifications":233,"contact":234,"description":236,"description_de":237,"extension":11,"founded_year":12,"headquarters":238,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":240,"meta":241,"name":242,"slug":243,"social_links":244,"stem":246,"support_service_details":247,"support_services":248,"support_slas":249,"tags":250,"type":184,"__hash__":255},"organizations\u002Forganizations\u002Fcodebar-ag.json",[],{"website":235},"https:\u002F\u002Fcodebar.ch","A Swiss software development agency based in Basel that specializes in custom web applications and integrations. They are prominent in the Laravel ecosystem for maintaining various open-source packages, including integrations for the Zammad helpdesk system, Zendesk, and DocuWare.","Eine Schweizer Softwareentwicklungsagentur mit Sitz in Basel, die auf massgeschneiderte Webanwendungen und Integrationen spezialisiert ist. Sie ist im Laravel-Ökosystem bekannt für die Pflege verschiedener Open-Source-Pakete, darunter Integrationen für das Zammad-Helpdesk-System, Zendesk und DocuWare.",{"country":239},"Switzerland",[],{},"codebar Solutions AG","codebar-ag",{"website":235,"github":245},"https:\u002F\u002Fgithub.com\u002Fcodebar-ag","organizations\u002Fcodebar-ag",[],[],[],[251,154,252,158,253,254,59],"laravel","zendesk","software-agency","switzerland","v4izHqwuG-tzS7yWVw_FJWKqV-UAxnNYTkt8WYRmpfk",{"id":257,"certifications":258,"contact":259,"description":261,"description_de":262,"extension":11,"founded_year":12,"headquarters":263,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":264,"meta":265,"name":266,"slug":267,"social_links":268,"stem":270,"support_service_details":271,"support_services":272,"support_slas":273,"tags":274,"type":184,"__hash__":278},"organizations\u002Forganizations\u002Fcombodo.json",[],{"website":260},"https:\u002F\u002Fwww.combodo.com","Combodo is the creator and editor of iTop, a leading open-source ITSM and CMDB platform. Founded in 2010 and based in France, the company provides professional services, consultancy, and a wide range of extensions to help organizations implement ITIL best practices and manage their IT infrastructure efficiently.","Combodo ist der Entwickler und Herausgeber von iTop, einer führenden Open-Source-Plattform für ITSM und CMDB. Das 2010 in Frankreich gegründete Unternehmen bietet professionelle Dienstleistungen, Beratung und Erweiterungen an, um ITIL-Prozesse zu optimieren und IT-Infrastrukturen effizient zu verwalten.",{"country":42},[],{},"Combodo","combodo",{"website":260,"github":269},"https:\u002F\u002Fgithub.com\u002FCombodo","organizations\u002Fcombodo",[],[],[],[55,159,59,275,276,56,277],"itop","itil","service-desk","jU2LxAoX9KCEdlxmhSWZMDz3Ut9WPXBF3XR__PDexD8",{"id":280,"certifications":281,"contact":282,"description":284,"description_de":285,"extension":11,"founded_year":12,"headquarters":286,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":288,"meta":289,"name":290,"slug":291,"social_links":292,"stem":294,"support_service_details":295,"support_services":296,"support_slas":297,"tags":298,"type":184,"__hash__":302},"organizations\u002Forganizations\u002Fcomplemento.json",[],{"website":283},"https:\u002F\u002Fwww.complemento.net.br\u002F","Complemento is a Brazilian IT service management specialist and the developer of LigeroSmart, an open-source ITSM platform based on OTRS and Znuny. They provide professional services, support, and a wide range of open-source plugins for the OTRS\u002FZnuny ecosystem, focusing on automation, AI-driven service desk optimization, and self-service portals.","Complemento ist ein brasilianischer Spezialist für IT-Service-Management und der Entwickler von LigeroSmart, einer Open-Source-ITSM-Plattform auf Basis von OTRS und Znuny. Das Unternehmen bietet professionelle Dienstleistungen, Support und eine Vielzahl von Open-Source-Plugins für das OTRS\u002FZnuny-Ökosystem an, mit Schwerpunkten auf Automatisierung, KI-gestützter Service-Desk-Optimierung und Self-Service-Portalen.",{"country":287},"BR",[],{},"Complemento","complemento",{"website":283,"github":293},"https:\u002F\u002Fgithub.com\u002Fcomplemento","organizations\u002Fcomplemento",[],[],[],[80,81,299,28,300,27,301],"LigeroSmart","Service Desk","Brazil","BCHL84eFT757ZP7U1EL92qO6RviNpaGEGdrWTY1Di1Q",{"id":304,"certifications":305,"contact":306,"description":308,"description_de":309,"extension":11,"founded_year":12,"headquarters":310,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":311,"meta":312,"name":313,"slug":314,"social_links":315,"stem":317,"support_service_details":318,"support_services":319,"support_slas":320,"tags":321,"type":184,"__hash__":326},"organizations\u002Forganizations\u002Fcontaoacademy.json",[],{"website":307},"https:\u002F\u002Fcontao-academy.de","Contao Academy is a German training platform and developer specializing in the Contao CMS. They contribute to the ITSM ecosystem by providing the Zammad API bundle for the Contao Notification Center, which enables organizations to integrate their web forms directly with the Zammad helpdesk for automated ticket creation.","Die Contao Academy ist eine deutsche Schulungsplattform und Entwickler, die sich auf das Contao CMS spezialisiert hat. Sie trägt zum ITSM-Ökosystem bei, indem sie das Zammad-API-Bundle für das Contao Notification Center bereitstellt, mit dem Unternehmen ihre Webformulare für eine automatisierte Ticketerstellung direkt in das Zammad-Helpdesk integrieren können.",{"country":94},[],{},"Contao Academy","contaoacademy",{"website":307,"github":316},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy","organizations\u002Fcontaoacademy",[],[],[],[322,154,323,324,325],"contao","cms-integration","helpdesk","notification-center","gM_6-pLfbKHj1m7MLWJoHO90m-_D17n8suQnT5DtosU",{"id":328,"certifications":329,"contact":330,"description":332,"description_de":333,"extension":11,"founded_year":12,"headquarters":334,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":335,"meta":336,"name":337,"slug":338,"social_links":339,"stem":341,"support_service_details":342,"support_services":343,"support_slas":344,"tags":345,"type":32,"__hash__":349},"organizations\u002Forganizations\u002Fdanielknng.json",[],{"website":331},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzammad-ticket-portal","Daniel König is the developer of the Zammad Ticket Portal, an open-source, customizable front-end integration for the Zammad ticketing system. It provides a modern, responsive interface for end-users to manage support requests, view ticket history, and interact with the knowledge base via the Zammad API.","Daniel König ist der Entwickler des Zammad Ticket Portals, einer quelloffenen, anpassbaren Frontend-Integration für das Zammad-Ticketsystem. Es bietet eine moderne, responsive Benutzeroberfläche für Endanwender zur Verwaltung von Supportanfragen, zur Einsicht in die Tickethistorie und zur Interaktion mit der Knowledge Base über die Zammad-API.",{"country":94},[],{},"Daniel König (danielknng)","danielknng",{"github":340,"website":331},"https:\u002F\u002Fgithub.com\u002Fdanielknng","organizations\u002Fdanielknng",[],[],[],[105,108,27,346,28,347,348],"Frontend","Self-Service Portal","API Integration","RYw4pCoAPiL-uhKRn2DIRc8sSdhyTKQYpsDrc3ZN3Ao",{"id":351,"certifications":352,"contact":12,"description":353,"description_de":354,"extension":11,"founded_year":12,"headquarters":355,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":356,"meta":357,"name":358,"slug":359,"social_links":360,"stem":362,"support_service_details":363,"support_services":364,"support_slas":365,"tags":366,"type":32,"__hash__":370},"organizations\u002Forganizations\u002Fdanperrout.json",[],"Daniel Perrout is a Brazilian IT manager and developer who contributes to the ITSM ecosystem through open-source deployment tools and utilities, particularly for the Zammad helpdesk system. He is known for providing Docker-based deployment solutions with integrated SSL support.","Daniel Perrout ist ein brasilianischer IT-Manager und Entwickler, der durch Open-Source-Deployment-Tools und Hilfsprogramme, insbesondere für das Zammad-Helpdesk-System, zum ITSM-Ökosystem beiträgt. Er ist bekannt für die Bereitstellung von Docker-basierten Deployment-Lösungen mit integrierter SSL-Unterstützung.",{"country":301},[],{},"Daniel Perrout","danperrout",{"github":361},"https:\u002F\u002Fgithub.com\u002Fdanperrout","organizations\u002Fdanperrout",[],[],[],[105,367,27,28,368,369],"Docker","Deployment","SSL","SGl7ySuOm0kHOkePjONrq98ccvdLP74lK4jy-ZHJUio",{"id":372,"certifications":373,"contact":374,"description":376,"description_de":377,"extension":11,"founded_year":12,"headquarters":378,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":379,"meta":380,"name":381,"slug":382,"social_links":383,"stem":385,"support_service_details":386,"support_services":387,"support_slas":388,"tags":389,"type":32,"__hash__":391},"organizations\u002Forganizations\u002Fdennykorsukewitz.json",[],{"website":375},"https:\u002F\u002Fdennykorsukewitz.github.io\u002F","A Berlin-based software developer and core contributor to the Znuny ticketing system (an OTRS fork). He maintains several open-source extensions and tools for the Znuny and OTRS ecosystem, including VSCode-Znuny and various system add-ons, and has a background in the Zammad and OTRS open-source communities.","Ein in Berlin ansässiger Softwareentwickler und Kernentwickler des Znuny-Ticketsystems (ein OTRS-Fork). Er betreut mehrere Open-Source-Erweiterungen und Tools für das Znuny- und OTRS-Ökosystem, darunter VSCode-Znuny sowie verschiedene System-Add-ons, und verfügt über Erfahrung in den Zammad- und OTRS-Open-Source-Communities.",{"country":94},[],{},"Denny Korsukéwitz","dennykorsukewitz",{"github":384,"website":375},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz","organizations\u002Fdennykorsukewitz",[],[],[],[81,80,105,108,84,390,27],"VSCode Extensions","Zh2hntHY0fVMi3KPNBhWil0OBxBQK9SnRYbqC2ulAsY",{"id":393,"certifications":394,"contact":395,"description":397,"description_de":398,"extension":11,"founded_year":12,"headquarters":399,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":401,"meta":402,"name":403,"slug":404,"social_links":405,"stem":406,"support_service_details":407,"support_services":408,"support_slas":409,"tags":410,"type":413,"__hash__":414},"organizations\u002Forganizations\u002Fdevixa-tech.json",[],{"website":396},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech","Devixa Tech is an open-source developer group that creates Python-based integrations and tools for ITSM and CRM platforms. They are best known for maintaining py-zammad-cti, a lightweight client for Zammad's Generic CTI API, and other telephony-related utilities like py-ami-client for Asterisk integrations.","Devixa Tech ist eine Open-Source-Entwicklergruppe, die Python-basierte Integrationen und Tools für ITSM- und CRM-Plattformen entwickelt. Sie ist vor allem für die Pflege von py-zammad-cti bekannt, einem leichtgewichtigen Client für die Generic CTI API von Zammad, sowie für andere Telefonie-Utilities wie py-ami-client für Asterisk-Integrationen.",{"country":400},"Iran",[],{},"Devixa Tech","devixa-tech",{"github":396,"website":396},"organizations\u002Fdevixa-tech",[],[],[],[157,154,411,412,158,59],"cti","telephony","community","q6ILfH3e3s_HodNA3huVSnYW3XVb-EnSLN6-kjOmaZE",{"id":416,"certifications":417,"contact":418,"description":420,"description_de":421,"extension":11,"founded_year":12,"headquarters":422,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":423,"meta":424,"name":425,"slug":426,"social_links":427,"stem":429,"support_service_details":430,"support_services":431,"support_slas":432,"tags":433,"type":184,"__hash__":438},"organizations\u002Forganizations\u002Fdigineo.json",[],{"website":419},"https:\u002F\u002Fwww.digineo.de\u002F","Digineo GmbH is a German IT consultancy and service provider based in Bremen. They specialize in open-source solutions, particularly the implementation, hosting, and customization of ITSM and CMDB systems like Zammad and i-doit. Their services include professional support, managed hosting, and the development of custom integrations and plugins.","Die Digineo GmbH ist ein deutsches IT-Beratungs- und Dienstleistungsunternehmen mit Sitz in Bremen. Sie ist auf Open-Source-Lösungen spezialisiert, insbesondere auf die Implementierung, das Hosting und die Anpassung von ITSM- und CMDB-Systemen wie Zammad und i-doit. Das Leistungsangebot umfasst professionellen Support, Managed Hosting sowie die Entwicklung individueller Integrationen und Plugins.",{"country":94},[],{},"Digineo GmbH","digineo",{"website":419,"github":428},"https:\u002F\u002Fgithub.com\u002Fdigineo","organizations\u002Fdigineo",[],[],[],[105,434,28,435,27,436,437],"i-doit","CMDB","Managed Hosting","Consulting","dMnmYy8CoZV4hyb8H53LC36jN7aB8GQeIcUjb3GuIYA",{"id":440,"certifications":441,"contact":442,"description":444,"description_de":445,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":446,"meta":447,"name":448,"slug":448,"social_links":449,"stem":451,"support_service_details":452,"support_services":453,"support_slas":454,"tags":455,"type":458,"__hash__":459},"organizations\u002Forganizations\u002Fdjango-helpdesk.json",[],{"website":443},"https:\u002F\u002Fdjango-helpdesk.readthedocs.io\u002F","An open-source, Django-powered ticket tracking system designed for internal helpdesks and small businesses. It provides a simple, extensible interface for managing support requests and issue tracking, and can be integrated into existing Django sites or run as a standalone application.","Ein quelloffenes, auf Django basierendes Ticket-Tracking-System für interne Helpdesks und kleine Unternehmen. Es bietet eine einfache, erweiterbare Benutzeroberfläche zur Verwaltung von Support-Anfragen und zur Fehlerverfolgung und kann in bestehende Django-Websites integriert oder als eigenständige Anwendung betrieben werden.",[],{},"django-helpdesk",{"website":443,"github":450},"https:\u002F\u002Fgithub.com\u002Fdjango-helpdesk\u002Fdjango-helpdesk","organizations\u002Fdjango-helpdesk",[],[],[],[456,108,457,131,27,28],"Helpdesk","Django","open-source-project","d-b3lhxgpLGdwqUEiaJe7lpTdQznTsC7Iwt71rrsQIA",{"id":461,"certifications":462,"contact":463,"description":465,"description_de":466,"extension":11,"founded_year":12,"headquarters":467,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":468,"meta":469,"name":470,"slug":471,"social_links":472,"stem":473,"support_service_details":474,"support_services":475,"support_slas":476,"tags":477,"type":32,"__hash__":480},"organizations\u002Forganizations\u002Fdomnussbaum.json",[],{"website":464},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum","Dominik Nussbaum is an open-source developer active in the OTOBO ecosystem. He specializes in creating integrations and tools, such as Model Context Protocol (MCP) servers, that connect the OTOBO ITSM platform with AI-driven applications and external services.","Dominik Nussbaum ist ein Open-Source-Entwickler, der im OTOBO-Ökosystem aktiv ist. Er spezialisiert sich auf die Erstellung von Integrationen und Tools, wie z. B. Model Context Protocol (MCP) Servern, die die OTOBO ITSM-Plattform mit KI-gestützten Anwendungen und externen Diensten verbinden.",{"country":68},[],{},"Dominik Nussbaum","domnussbaum",{"github":464,"website":464},"organizations\u002Fdomnussbaum",[],[],[],[478,28,129,479,27,108],"OTOBO","AI Integration","k7XBNbg7ttnLDW62aN34qJau1gUJp1x1F6W0IDCWxQE",{"id":482,"certifications":483,"contact":484,"description":486,"description_de":487,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":488,"meta":489,"name":490,"slug":490,"social_links":491,"stem":492,"support_service_details":493,"support_services":494,"support_slas":495,"tags":496,"type":32,"__hash__":501},"organizations\u002Forganizations\u002Fdpoe2016.json",[],{"website":485},"https:\u002F\u002Fgithub.com\u002Fdpoe2016","dpoe2016 is an open-source developer active in the ITSM and monitoring community. They are known for contributing extensions and integrations for systems such as Zabbix and Microsoft Dynamics 365 Business Central, focusing on enhancing monitoring capabilities and system interoperability through custom templates and AL language extensions.","dpoe2016 ist ein Open-Source-Entwickler, der in der ITSM- und Monitoring-Community aktiv ist. Er ist bekannt für die Bereitstellung von Erweiterungen und Integrationen für Systeme wie Zabbix und Microsoft Dynamics 365 Business Central, wobei der Schwerpunkt auf der Verbesserung der Monitoring-Funktionen und der Systeminteroperabilität durch benutzerdefinierte Vorlagen und AL-Spracherweiterungen liegt.",[],{},"dpoe2016",{"github":485,"website":485},"organizations\u002Fdpoe2016",[],[],[],[497,498,499,28,27,500],"Zabbix","Microsoft Dynamics 365 Business Central","Monitoring","AL Language","-_33vhj2AUvkynYk34YQwI10TaDMGl7iMcVH1fGnTGs",{"id":503,"certifications":504,"contact":505,"description":507,"description_de":508,"extension":11,"founded_year":12,"headquarters":509,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":511,"meta":512,"name":513,"slug":514,"social_links":515,"stem":517,"support_service_details":518,"support_services":519,"support_slas":520,"tags":521,"type":413,"__hash__":526},"organizations\u002Forganizations\u002Feea.json",[],{"website":506},"https:\u002F\u002Fwww.eea.europa.eu\u002F","The European Environment Agency (EEA) is an agency of the European Union that provides sound, independent information on the environment. It actively contributes to the open-source ecosystem by developing and maintaining various extensions for project management and ITSM platforms, most notably a suite of plugins and themes for Redmine, including a lightweight helpdesk solution and Docker-based deployment configurations.","Die Europäische Umweltagentur (EUA) ist eine Agentur der Europäischen Union, die fundierte und unabhängige Informationen über die Umwelt bereitstellt. Sie trägt aktiv zum Open-Source-Ökosystem bei, indem sie verschiedene Erweiterungen für Projektmanagement- und ITSM-Plattformen entwickelt und pflegt, insbesondere eine Reihe von Plugins und Themes für Redmine, einschließlich einer Helpdesk-Lösung und Docker-basierten Deployment-Konfigurationen.",{"country":510},"DK",[],{},"European Environment Agency (EEA)","eea",{"website":506,"github":516},"https:\u002F\u002Fgithub.com\u002Feea","organizations\u002Feea",[],[],[],[522,324,59,523,524,525],"redmine","eu-agency","plugins","docker","T78j6ZpD9e0hitx-vsZV34bqSYyp1QH8kLLXDw_UCXg",{"id":528,"certifications":529,"contact":530,"description":532,"description_de":533,"extension":11,"founded_year":12,"headquarters":534,"information_disclaimer":535,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":536,"maintained_systems":537,"meta":538,"name":539,"slug":540,"social_links":541,"stem":543,"support_service_details":544,"support_services":560,"support_slas":561,"tags":569,"type":184,"__hash__":571},"organizations\u002Forganizations\u002Fefflux.json",[],{"website":531,"support_email":12},"https:\u002F\u002Fefflux.de","Efflux GmbH is a German IT service provider specializing in open-source service management solutions based on Znuny, OTOBO, and OTRS. The company offers professional consulting, support, hosting, and training, alongside a wide range of functional extensions (add-ons) and UI enhancements designed to optimize service desk operations.","Die Efflux GmbH ist ein deutscher IT-Dienstleister, der sich auf Open-Source-Service-Management-Lösungen auf Basis von Znuny, OTOBO und OTRS spezialisiert hat. Das Unternehmen bietet professionelle Beratung, Support, Hosting und Schulungen sowie eine Vielzahl von funktionalen Erweiterungen (Add-ons) und UI-Verbesserungen zur Optimierung von Service-Desk-Prozessen an.",{"country":94},"Service pricing and SLA information can change and may only be available during direct sales discussions.","https:\u002F\u002Flogo.clearbit.com\u002Fefflux.de",[],{},"Efflux GmbH","efflux",{"github":542,"website":531},"https:\u002F\u002Fgithub.com\u002Fefflux-gmbh","organizations\u002Fefflux",[545,552,556],{"name":546,"description":547,"price_text":548,"pricing_url":531,"provenance":549},"Addon installation support","Guidance and implementation for extension deployments.","Pricing on request",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},"internet","Efflux website",{"name":553,"description":554,"price_text":548,"pricing_url":531,"provenance":555},"UI and skin customization","Custom skin and interface work for OTRS, Znuny, and OTOBO.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},{"name":557,"description":558,"price_text":548,"pricing_url":531,"provenance":559},"Maintenance for OTRS, Znuny, and OTOBO extensions","Maintenance and update support for deployed add-ons.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},[546,553,557],[562],{"name":563,"response_time":564,"resolution_time":564,"availability":565,"coverage_hours":566,"notes":567,"provenance":568},"Support SLA details","Not publicly specified","As agreed per engagement","Agreement based","Confirm SLA terms directly with Efflux before purchase.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":551,"source_url":531},[81,478,80,28,27,300,570],"Add-ons","O07zrLq65tJGtgPFeN7gW3rZlOONKzYVGLDfokBr6RQ",{"id":573,"certifications":574,"contact":575,"description":577,"description_de":578,"extension":11,"founded_year":12,"headquarters":579,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":580,"meta":581,"name":582,"slug":583,"social_links":584,"stem":586,"support_service_details":587,"support_services":588,"support_slas":589,"tags":590,"type":32,"__hash__":593},"organizations\u002Forganizations\u002Fevanmeier.json",[],{"website":576},"https:\u002F\u002Fzammad.org","Evan Meier is a software developer and a key contributor to the Zammad ecosystem. He is primarily known for maintaining the official Zammad API client for PHP, which allows developers to integrate Zammad's helpdesk and support features into PHP-based applications.","Evan Meier ist ein Softwareentwickler und ein wichtiger Mitwirkender im Zammad-Ökosystem. Er ist vor allem für die Pflege des offiziellen Zammad-API-Clients für PHP bekannt, der es Entwicklern ermöglicht, die Helpdesk- und Support-Funktionen von Zammad in PHP-basierte Anwendungen zu integrieren.",{"country":68},[],{},"Evan Meier","evanmeier",{"github":585,"website":576},"https:\u002F\u002Fgithub.com\u002Fevanmeier","organizations\u002Fevanmeier",[],[],[],[105,591,592,27,109],"PHP","API","sfSZYbYctedRQ8yd9tE1yz3tDYmt0EbjO3kB0kdgsl8",{"id":595,"certifications":596,"contact":597,"description":599,"description_de":600,"extension":11,"founded_year":12,"headquarters":601,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":602,"meta":603,"name":604,"slug":605,"social_links":606,"stem":608,"support_service_details":609,"support_services":610,"support_slas":611,"tags":612,"type":32,"__hash__":615},"organizations\u002Forganizations\u002Ffglashauser.json",[],{"website":598},"https:\u002F\u002Fpc-giga.de","Florian Glashauser is a German IT consultant and developer, founder of the IT system house PC-Giga. He specializes in open-source ITSM and ERP solutions, notably providing integrations and custom development for Zammad and ERPNext, including widely used connectors for Checkmk.","Florian Glashauser ist ein deutscher IT-Berater und Entwickler sowie Gründer des IT-Systemhauses PC-Giga. Er ist auf Open-Source-ITSM- und ERP-Lösungen spezialisiert und bietet insbesondere Integrationen und Individualentwicklungen für Zammad und ERPNext an, darunter verbreitete Konnektoren für Checkmk.",{"country":94},[],{},"Florian Glashauser","fglashauser",{"website":598,"github":607},"https:\u002F\u002Fgithub.com\u002Ffglashauser","organizations\u002Ffglashauser",[],[],[],[105,613,109,27,437,614],"ERPNext","Checkmk","V17fzjQo36HNEeIUHwHx3gR0H46At40XbhyHXEksRo0",{"id":617,"certifications":618,"contact":619,"description":621,"description_de":622,"extension":11,"founded_year":12,"headquarters":623,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":625,"meta":626,"name":627,"slug":627,"social_links":628,"stem":630,"support_service_details":631,"support_services":632,"support_slas":633,"tags":634,"type":32,"__hash__":636},"organizations\u002Forganizations\u002Fflashdagger.json",[],{"website":620},"https:\u002F\u002Fzammadoo.readthedocs.io","An open-source developer focused on the Zammad ecosystem, best known for maintaining Zammadoo, an object-oriented Python-based REST API client for the Zammad helpdesk system.","Ein Open-Source-Entwickler, der sich auf das Zammad-Ökosystem konzentriert und vor allem für die Pflege von Zammadoo bekannt ist, einem objektorientierten Python-basierten REST-API-Client für das Zammad-Helpdesk-System.",{"country":624},"Austria",[],{},"flashdagger",{"website":620,"github":629},"https:\u002F\u002Fgithub.com\u002Fflashdagger","organizations\u002Fflashdagger",[],[],[],[154,157,635,59,158],"api-client","TAucUpptUyr1vVCKXDI9Y_dN5oYOCwkvGxeCESaNBKo",{"id":638,"certifications":639,"contact":640,"description":642,"description_de":643,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":15,"logo_url":12,"maintained_systems":644,"meta":645,"name":646,"slug":647,"social_links":648,"stem":650,"support_service_details":651,"support_services":652,"support_slas":653,"tags":654,"type":458,"__hash__":660},"organizations\u002Forganizations\u002Ffreescout-help-desk.json",[],{"website":641},"https:\u002F\u002Ffreescout.net\u002F","FreeScout is a free, open-source, self-hosted help desk and shared inbox solution built on PHP and Laravel. It is designed as a lightweight, privacy-focused alternative to Help Scout and Zendesk, offering seamless email integration, unlimited users, and a modular architecture with both community and premium extensions.","FreeScout ist eine kostenlose, quelloffene und selbst gehostete Helpdesk- und Shared-Inbox-Lösung auf Basis von PHP und Laravel. Sie wurde als leichtgewichtige und datenschutzorientierte Alternative zu Help Scout und Zendesk entwickelt und bietet nahtlose E-Mail-Integration, unbegrenzte Benutzer sowie eine modulare Architektur mit Community- und Premium-Erweiterungen.",[],{},"FreeScout","freescout-help-desk",{"website":641,"github":649},"https:\u002F\u002Fgithub.com\u002Ffreescout-helpdesk\u002Ffreescout","organizations\u002Ffreescout-help-desk",[],[],[],[655,656,27,108,657,591,658,659],"Help Desk","Shared Inbox","Customer Support","Laravel","Self-Hosted","U-35-xDqc27V_xzuQ7UlDuYbJsFKDs_J4omAKLlgGq8",{"id":662,"certifications":663,"contact":664,"description":666,"description_de":667,"extension":11,"founded_year":12,"headquarters":668,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":669,"meta":670,"name":671,"slug":672,"social_links":673,"stem":675,"support_service_details":676,"support_services":677,"support_slas":678,"tags":679,"type":184,"__hash__":684},"organizations\u002Forganizations\u002Ffreiconoss.json",[],{"website":665},"https:\u002F\u002Fwww.freicon.de\u002F","FreiconOSS is the open-source initiative of Freicon GmbH, a German IT service provider. The company develops the monitos ITSM suite and provides extensions, professional support, and consulting for the OTOBO service desk (a fork of OTRS).","FreiconOSS ist die Open-Source-Initiative der Freicon GmbH, einem deutschen IT-Dienstleister. Das Unternehmen entwickelt die monitos ITSM-Suite und bietet Erweiterungen, professionellen Support sowie Beratung für den OTOBO Service Desk (ein Fork von OTRS) an.",{"country":68},[],{},"FreiconOSS","freiconoss",{"website":665,"github":674},"https:\u002F\u002Fgithub.com\u002FFreiconOSS","organizations\u002Ffreiconoss",[],[],[],[55,156,680,681,59,682,277,683],"otobo","otrs","monitos","ticketing","D2mJnJBhjG2-Av_4ecwc_IU-nwANk_WjsZrjIPq_W58",{"id":686,"certifications":687,"contact":688,"description":689,"description_de":690,"extension":11,"founded_year":12,"headquarters":691,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":692,"meta":693,"name":694,"slug":695,"social_links":696,"stem":698,"support_service_details":699,"support_services":700,"support_slas":701,"tags":702,"type":458,"__hash__":706},"organizations\u002Forganizations\u002Fglpi-project.json",[],{"website":38},"GLPI is a comprehensive open-source IT Asset Management (ITAM) and Service Management (ITSM) platform. It provides a wide range of features including helpdesk ticketing, hardware and software inventory, financial management, and project tracking, all while maintaining ITIL compliance.","GLPI ist eine umfassende Open-Source-Plattform für IT-Asset-Management (ITAM) und Service-Management (ITSM). Sie bietet eine Vielzahl von Funktionen, darunter Helpdesk-Ticketing, Hardware- und Software-Inventarisierung, Finanzmanagement und Projektverfolgung, wobei sie stets ITIL-konform bleibt.",{"country":14},[],{},"GLPI Project","glpi-project",{"website":38,"github":697},"https:\u002F\u002Fgithub.com\u002Fglpi-project\u002Fglpi","organizations\u002Fglpi-project",[],[],[],[28,703,456,27,31,704,705,435],"ITAM","Inventory Management","ITIL","XCgPHLUFPK2DkVzKSzV_SFw3pKZkJpfRq0DB2Oom8hw",{"id":708,"certifications":709,"contact":710,"description":712,"description_de":713,"extension":11,"founded_year":12,"headquarters":714,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":715,"meta":716,"name":717,"slug":718,"social_links":719,"stem":720,"support_service_details":721,"support_services":722,"support_slas":723,"tags":724,"type":32,"__hash__":726},"organizations\u002Forganizations\u002Fgtudan.json",[],{"website":711},"https:\u002F\u002Fgithub.com\u002Fgtudan","Gregor Tudan is a German software developer and IT consultant known for his contributions to the ITSM ecosystem, specifically the OTRS-Client, a Java library for interacting with the OTRS ticketing system API.","Gregor Tudan ist ein deutscher Softwareentwickler und IT-Berater, der für seine Beiträge zum ITSM-Ökosystem bekannt ist, insbesondere für den OTRS-Client, eine Java-Bibliothek zur Interaktion mit der OTRS-Ticketsystem-API.",{"country":68},[],{},"Gregor Tudan","gtudan",{"github":711,"website":711},"organizations\u002Fgtudan",[],[],[],[80,725,592,27,109],"Java","noNtMFgoO_BMYW_ZSOhsabXaRf4_NzxPPWUeFlwMUnE",{"id":728,"certifications":729,"contact":730,"description":732,"description_de":733,"extension":11,"founded_year":12,"headquarters":734,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":736,"meta":737,"name":738,"slug":739,"social_links":740,"stem":742,"support_service_details":743,"support_services":744,"support_slas":745,"tags":746,"type":32,"__hash__":751},"organizations\u002Forganizations\u002Fhalf-shot.json",[],{"website":731},"https:\u002F\u002Fhalf-shot.uk\u002F","Will Hunt, known as Half-Shot, is a prominent developer in the Matrix ecosystem and a core member of the Matrix.org team. He is the primary maintainer of Matrix Hookshot, a powerful bridge that enables ChatOps by integrating Matrix with ITSM and development platforms such as Jira, GitHub, and GitLab.","Will Hunt, bekannt als Half-Shot, ist ein prominenter Entwickler im Matrix-Ökosystem und Kernmitglied des Matrix.org-Teams. Er ist der Hauptentwickler von Matrix Hookshot, einer leistungsstarken Bridge, die ChatOps ermöglicht, indem sie Matrix mit ITSM- und Entwicklungsplattformen wie Jira, GitHub und GitLab integriert.",{"country":735},"GB",[],{},"Half-Shot (Will Hunt)","half-shot",{"website":731,"github":741},"https:\u002F\u002Fgithub.com\u002FHalf-Shot","organizations\u002Fhalf-shot",[],[],[],[747,748,749,109,27,750],"Matrix","ChatOps","Jira","Bridge","q-uRKtwW7tZq1JdNoXBPLLXD4RTNpZhojDlzdEFd-J8",{"id":753,"certifications":754,"contact":755,"description":757,"description_de":758,"extension":11,"founded_year":12,"headquarters":759,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":760,"meta":761,"name":762,"slug":763,"social_links":764,"stem":766,"support_service_details":767,"support_services":768,"support_slas":769,"tags":770,"type":184,"__hash__":776},"organizations\u002Forganizations\u002Fheptacom.json",[],{"website":756},"https:\u002F\u002Fwww.heptacom.de","A German digital agency and Shopware Platinum Partner specializing in e-commerce and B2B solutions. They provide the HEPTAconnect middleware to integrate Shopware with ITSM and helpdesk systems like Zammad, Zendesk, and Freshdesk, and offer SSO solutions for Jira.","Eine deutsche Digitalagentur und Shopware Platinum Partner, die auf E-Commerce und B2B-Lösungen spezialisiert ist. Mit ihrer Middleware HEPTAconnect integriert sie Shopware in ITSM- und Helpdesk-Systeme wie Zammad, Zendesk und Freshdesk und bietet SSO-Lösungen für Jira an.",{"country":94},[],{},"HEPTACOM GmbH","heptacom",{"website":756,"github":765},"https:\u002F\u002Fgithub.com\u002FHEPTACOM","organizations\u002Fheptacom",[],[],[],[771,154,252,155,772,773,158,774,775],"shopware","freshdesk","ecommerce","sso","middleware","MNAWZ20atMofxFIjCQPNkfNnY7vHFvOc4IZXz_bcLwA",{"id":778,"certifications":779,"contact":780,"description":782,"description_de":783,"extension":11,"founded_year":12,"headquarters":784,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":786,"meta":787,"name":788,"slug":789,"social_links":790,"stem":792,"support_service_details":793,"support_services":794,"support_slas":795,"tags":796,"type":32,"__hash__":800},"organizations\u002Forganizations\u002Fheyvaldemar.json",[],{"website":781},"https:\u002F\u002Fheyvaldemar.com\u002F","Vladimir Mikhalev, known as heyvaldemar, is a prominent DevOps expert, Docker Captain, and technical advisor. He provides production-grade Docker deployment blueprints, architectural frameworks, and comprehensive installation guides for a wide range of open-source platforms, including ITSM solutions like Zammad, GLPI, and OTRS. His work focuses on containerization, security, and infrastructure automation.","Vladimir Mikhalev, bekannt als heyvaldemar, ist ein renommierter DevOps-Experte, Docker Captain und technischer Berater. Er bietet produktionsreife Docker-Deployment-Blueprints, Architektur-Frameworks und umfassende Installationsanleitungen für eine Vielzahl von Open-Source-Plattformen, einschließlich ITSM-Lösungen wie Zammad, GLPI und OTRS. Seine Arbeit konzentriert sich auf Containerisierung, Sicherheit und Infrastrukturautomatisierung.",{"country":785},"Canada",[],{},"Vladimir Mikhalev (heyvaldemar)","heyvaldemar",{"website":781,"github":791},"https:\u002F\u002Fgithub.com\u002Fheyvaldemar","organizations\u002Fheyvaldemar",[],[],[],[367,797,28,105,26,80,798,132,799],"DevOps","Self-Hosting","Docker Captain","LmFAZ3tSsUKSCl3l54-7fRBX1AQFC0DUMw1PBDtbaN8",{"id":802,"certifications":803,"contact":804,"description":806,"description_de":807,"extension":11,"founded_year":12,"headquarters":808,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":809,"meta":810,"name":811,"slug":812,"social_links":813,"stem":815,"support_service_details":816,"support_services":817,"support_slas":818,"tags":819,"type":413,"__hash__":824},"organizations\u002Forganizations\u002Fhifis-net.json",[],{"website":805},"https:\u002F\u002Fwww.hifis.net","HIFIS (Helmholtz Federated IT Services) provides a federated IT infrastructure for the Helmholtz Association, facilitating collaboration through cloud services and software engineering support. They maintain the 'hifis.toolkit' Ansible collection, which includes production-ready roles for deploying the Zammad helpdesk system and other research-oriented IT services.","HIFIS (Helmholtz Federated IT Services) bietet eine föderierte IT-Infrastruktur für die Helmholtz-Gemeinschaft und unterstützt die Zusammenarbeit durch Cloud-Dienste und Software-Engineering. Die Initiative pflegt die Ansible-Collection 'hifis.toolkit', die produktionsreife Rollen für die Bereitstellung des Zammad-Helpdesk-Systems sowie weiterer forschungsnaher IT-Dienste enthält.",{"country":68},[],{},"Helmholtz Federated IT Services (HIFIS)","hifis-net",{"website":805,"github":814},"https:\u002F\u002Fgithub.com\u002Fhifis-net","organizations\u002Fhifis-net",[],[],[],[820,154,181,821,822,823,59],"ansible","helmholtz","research-it","devops","7gah53yW2XhD6Q1RFxiP5P7yZCd7HMNxGL9rVP4Q3kk",{"id":826,"certifications":827,"contact":828,"description":830,"description_de":831,"extension":11,"founded_year":12,"headquarters":832,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":833,"meta":834,"name":835,"slug":836,"social_links":837,"stem":839,"support_service_details":840,"support_services":841,"support_slas":842,"tags":843,"type":413,"__hash__":847},"organizations\u002Forganizations\u002Fhzsk.json",[],{"website":829},"https:\u002F\u002Fwww.slm.uni-hamburg.de\u002Fhzsk.html","A research center at the University of Hamburg specializing in digital infrastructure for language corpora. HZSK developed and operates the CLARIN-D Helpdesk, utilizing OTRS and custom web interfaces to provide technical support and research data management services for the academic community.","Ein Forschungszentrum an der Universität Hamburg, das auf digitale Infrastrukturen für Sprachkorpora spezialisiert ist. Das HZSK entwickelte und betreibt den CLARIN-D Helpdesk auf Basis von OTRS und eigenen Web-Schnittstellen, um technischen Support und Forschungsdatenmanagement für die akademische Gemeinschaft bereitzustellen.",{"country":68},[],{},"Hamburger Zentrum für Sprachkorpora (HZSK)","hzsk",{"website":829,"github":838},"https:\u002F\u002Fgithub.com\u002Fhzsk","organizations\u002Fhzsk",[],[],[],[844,456,845,846,80,27],"Academic","Research Data Management","CLARIN","oPNwrMkigChEJ71FWnakooXgGMp9cK0rgi0gxMH5uhQ",{"id":849,"certifications":850,"contact":851,"description":853,"description_de":854,"extension":11,"founded_year":12,"headquarters":855,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":857,"meta":858,"name":859,"slug":860,"social_links":861,"stem":862,"support_service_details":863,"support_services":864,"support_slas":865,"tags":866,"type":32,"__hash__":870},"organizations\u002Forganizations\u002Filhamakbarki.json",[],{"website":852},"https:\u002F\u002Fgithub.com\u002Filhamakbarki","Ilham Akbar is an Indonesian software developer and automation specialist known for developing community nodes for the n8n workflow automation platform. His contributions include integration plugins for the OTRS ITSM system, Rocket.Chat, and ClickUp, which help organizations automate service desk tasks and communication workflows.","Ilham Akbar ist ein indonesischer Softwareentwickler und Automatisierungsspezialist, der für die Entwicklung von Community-Nodes für die Workflow-Automatisierungsplattform n8n bekannt ist. Zu seinen Beiträgen gehören Integrations-Plugins für das OTRS ITSM-System, Rocket.Chat und ClickUp, die Unternehmen dabei unterstützen, Service-Desk-Aufgaben und Kommunikations-Workflows zu automatisieren.",{"country":856},"ID",[],{},"Ilham Akbar","ilhamakbarki",{"github":852,"website":852},"organizations\u002Filhamakbarki",[],[],[],[180,80,867,868,28,109,869,27],"Rocket.Chat","Automation","Workflow","jIFtvPXAOq58cEm-UH24AhoHOjk_tpZdBpOnj5GEAcs",{"id":872,"certifications":873,"contact":874,"description":876,"description_de":877,"extension":11,"founded_year":12,"headquarters":878,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":880,"meta":881,"name":882,"slug":883,"social_links":884,"stem":885,"support_service_details":886,"support_services":887,"support_slas":888,"tags":889,"type":184,"__hash__":893},"organizations\u002Forganizations\u002Fintelicolab.json",[],{"website":875},"https:\u002F\u002Fintelicolab.com","A Costa Rican IT services company specializing in open-source ITSM and monitoring solutions. Formerly known as Gridshield, Intelicolab is an OTOBO Qualified Partner and provides implementation, support, and custom development for platforms including OTOBO, GLPI, Icinga, and Nagios across Central America.","Ein costa-ricanisches IT-Dienstleistungsunternehmen, das sich auf Open-Source-ITSM- und Monitoring-Lösungen spezialisiert hat. Intelicolab (ehemals Gridshield) ist ein qualifizierter OTOBO-Partner und bietet Implementierung, Support und kundenspezifische Entwicklungen für Plattformen wie OTOBO, GLPI, Icinga und Nagios in ganz Zentralamerika an.",{"country":879},"Costa Rica",[],{},"Intelicolab","intelicolab",{"website":875},"organizations\u002Fintelicolab",[],[],[],[55,680,54,156,890,891,892,681],"icinga","costa-rica","central-america","KRUQ6YVxSOdV580enLl1t66vxb184y0gSs12L5IehAY",{"id":895,"certifications":896,"contact":897,"description":899,"description_de":900,"extension":11,"founded_year":12,"headquarters":901,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":902,"meta":903,"name":904,"slug":905,"social_links":906,"stem":908,"support_service_details":909,"support_services":910,"support_slas":911,"tags":912,"type":184,"__hash__":917},"organizations\u002Forganizations\u002Fit-at-m.json",[],{"website":898},"https:\u002F\u002Fit-muenchen.de","it@M is the central IT service provider for the City of Munich (Landeshauptstadt München). As a key driver of digital sovereignty, the organization focuses on open-source software and vendor-neutral solutions for public administration. it@M contributes significantly to the ITSM ecosystem by developing and sharing extensions for the Zammad ticketing system, including AI-powered integrations, LDAP synchronization tools, and authentication plugins tailored for municipal services.","it@M ist der zentrale IT-Dienstleister der Landeshauptstadt München. Als wesentlicher Treiber für digitale Souveränität setzt die Organisation konsequent auf Open-Source-Software und herstellerneutrale Lösungen für die öffentliche Verwaltung. it@M leistet einen bedeutenden Beitrag zum ITSM-Ökosystem durch die Entwicklung und Bereitstellung von Erweiterungen für das Zammad-Ticketsystem, darunter KI-gestützte Integrationen, LDAP-Synchronisations-Tools und Authentifizierungs-Plugins, die speziell auf kommunale Anforderungen zugeschnitten sind.",{"country":94},[],{},"it@M (Landeshauptstadt München)","it-at-m",{"website":898,"github":907},"https:\u002F\u002Fgithub.com\u002Fit-at-m","organizations\u002Fit-at-m",[],[],[],[913,59,154,914,915,916,683],"public-sector","digital-sovereignty","munich","ai-integration","TIdV4WnvwPgl3UNjiewH5qKM-QZknWrxzUlAtlo4jRs",{"id":919,"certifications":920,"contact":921,"description":923,"description_de":924,"extension":11,"founded_year":12,"headquarters":925,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":926,"meta":927,"name":928,"slug":929,"social_links":930,"stem":931,"support_service_details":932,"support_services":933,"support_slas":934,"tags":935,"type":32,"__hash__":940},"organizations\u002Forganizations\u002Fjakemorrisotrs.json",[],{"website":922},"https:\u002F\u002Fotrs.com","Jake Morris is a software developer at OTRS AG and a key contributor to the OTRS ecosystem. He is primarily involved in maintaining official client libraries and frontend integration tools, such as the @otrs\u002Fclient-lib, which facilitate communication between modern web applications and the OTRS service management backend.","Jake Morris ist Softwareentwickler bei der OTRS AG und ein wichtiger Mitwirkender am OTRS-Ökosystem. Er befasst sich primär mit der Wartung offizieller Client-Bibliotheken und Frontend-Integrationswerkzeuge wie @otrs\u002Fclient-lib, die die Kommunikation zwischen modernen Webanwendungen und dem OTRS-Service-Management-Backend erleichtern.",{"country":68},[],{},"Jake Morris","jakemorrisotrs",{"website":922},"organizations\u002Fjakemorrisotrs",[],[],[],[80,936,937,938,939],"TypeScript","JavaScript","Client Library","Frontend Integration","wWKrhECsZ9hnzGzJ9BVGuKRc2ft7R0PkShOJ8fTyDi0",{"id":942,"certifications":943,"contact":944,"description":946,"description_de":947,"extension":11,"founded_year":12,"headquarters":948,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":950,"meta":951,"name":952,"slug":953,"social_links":954,"stem":955,"support_service_details":956,"support_services":957,"support_slas":958,"tags":959,"type":32,"__hash__":960},"organizations\u002Forganizations\u002Fjoeirimpan.json",[],{"website":945},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan","Joe Irimpan (also known as Joe Paul) is a software engineer and prominent open-source developer. He is best known as a long-time maintainer of the 'jira' (formerly 'jira-python') library, the most widely used Python client for the Atlassian Jira REST API. He also created 'zammad_py', the Python API client for the Zammad helpdesk system, contributing significantly to the automation ecosystem for ITSM tools.","Joe Irimpan (auch bekannt als Joe Paul) ist ein Softwareentwickler und prominenter Open-Source-Entwickler. Er ist vor allem als langjähriger Maintainer der 'jira'-Bibliothek (ehemals 'jira-python') bekannt, dem am häufigsten verwendeten Python-Client für die Atlassian Jira REST API. Zudem entwickelte er 'zammad_py', den Python-API-Client für das Zammad-Helpdesk-System, und leistete damit wesentliche Beiträge zum Automatisierungs-Ökosystem für ITSM-Tools.",{"country":949},"India",[],{},"Joe Irimpan","joeirimpan",{"github":945,"website":945},"organizations\u002Fjoeirimpan",[],[],[],[131,749,105,592,868,27,797],"noai06VLUZA_r21CdvkrcJfKBitZJ4lG7AzlTkCo6zk",{"id":962,"certifications":963,"contact":964,"description":966,"description_de":967,"extension":11,"founded_year":12,"headquarters":968,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":969,"meta":970,"name":971,"slug":972,"social_links":973,"stem":975,"support_service_details":976,"support_services":977,"support_slas":978,"tags":979,"type":32,"__hash__":981},"organizations\u002Forganizations\u002Fjuanluisbaptiste.json",[],{"website":965},"https:\u002F\u002Fjuanbaptiste.tech","Juan Luis Baptiste is a DevOps consultant and open-source developer widely recognized for maintaining the most popular Docker images for the GLPI ITSM platform. With over 20 years of experience in software engineering and system administration, he provides containerized solutions and infrastructure automation tools that are essential for modern IT service management deployments.","Juan Luis Baptiste ist ein DevOps-Berater und Open-Source-Entwickler, der vor allem für die Bereitstellung der populärsten Docker-Images für die ITSM-Plattform GLPI bekannt ist. Mit über 20 Jahren Erfahrung in Softwareentwicklung und Systemadministration bietet er containerisierte Lösungen und Tools zur Infrastrukturautomatisierung an, die für moderne IT-Service-Management-Umgebungen von zentraler Bedeutung sind.",{"country":785},[],{},"Juan Luis Baptiste","juanluisbaptiste",{"website":965,"github":974},"https:\u002F\u002Fgithub.com\u002Fjuanluisbaptiste","organizations\u002Fjuanluisbaptiste",[],[],[],[26,367,797,28,27,980],"Infrastructure","pxNzuuGRkQqK9C6t87Vi8UQKuWaRJJnngikxQAbsiIM",{"id":983,"certifications":984,"contact":985,"description":986,"description_de":987,"extension":11,"founded_year":12,"headquarters":988,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":989,"meta":990,"name":991,"slug":992,"social_links":993,"stem":995,"support_service_details":996,"support_services":997,"support_slas":998,"tags":999,"type":32,"__hash__":1002},"organizations\u002Forganizations\u002Fk0ka.json",[],{"website":576},"Konstantin Babushkin, widely known by his handle k0ka, is a senior software engineer and a core developer for the Zammad open-source helpdesk and customer support system. He is a prolific contributor to the Zammad ecosystem, focusing on core system architecture, complex bug fixes, and the development of integrations that extend the platform's ITSM capabilities.","Konstantin Babushkin, weithin bekannt unter seinem Pseudonym k0ka, ist Senior Software Engineer und Core-Entwickler für das Open-Source-Helpdesk- und Kundensupport-System Zammad. Er ist ein profilierter Mitwirkender im Zammad-Ökosystem und konzentriert sich auf die Kernarchitektur des Systems, komplexe Fehlerbehebungen sowie die Entwicklung von Integrationen, die die ITSM-Funktionen der Plattform erweitern.",{"country":68},[],{},"Konstantin Babushkin (k0ka)","k0ka",{"github":994,"website":576},"https:\u002F\u002Fgithub.com\u002Fk0ka","organizations\u002Fk0ka",[],[],[],[105,1000,456,27,1001,657],"Ruby on Rails","Ticketing System","ImVfy_tETUYgG9J4x1AE-VPviO9aDABR4dIDsDA4S4k",{"id":1004,"certifications":1005,"contact":1006,"description":1008,"description_de":1009,"extension":11,"founded_year":12,"headquarters":1010,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1012,"meta":1013,"name":1014,"slug":1015,"social_links":1016,"stem":1017,"support_service_details":1018,"support_services":1019,"support_slas":1020,"tags":1021,"type":32,"__hash__":1025},"organizations\u002Forganizations\u002Fkakalpa.json",[],{"website":1007},"https:\u002F\u002Fgithub.com\u002Fkakalpa","Kalpa Prabashwera is a software engineer and open-source contributor who develops plugins and integrations for ITSM systems. He is notably the creator of the Hutch SMS notification module for the Zammad helpdesk system and provides various scripts for Linux infrastructure and system automation.","Kalpa Prabashwera ist ein Softwareentwickler und Open-Source-Contributor, der Plugins und Integrationen für ITSM-Systeme entwickelt. Er ist insbesondere der Schöpfer des Hutch SMS-Benachrichtigungsmoduls für das Zammad-Helpdesk-System und stellt verschiedene Skripte für die Linux-Infrastruktur und Systemautomatisierung bereit.",{"country":1011},"LK",[],{},"Kalpa Prabashwera","kakalpa",{"github":1007,"website":1007},"organizations\u002Fkakalpa",[],[],[],[105,28,1022,27,1023,980,1024],"SMS Integration","Linux","Ruby","b_ldFNAgqD0DhAu8B07rQxh62z2L5rB5mJOt81Vws5U",{"id":1027,"certifications":1028,"contact":1029,"description":1031,"description_de":1032,"extension":11,"founded_year":12,"headquarters":1033,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1034,"meta":1035,"name":1036,"slug":1037,"social_links":1038,"stem":1040,"support_service_details":1041,"support_services":1042,"support_slas":1043,"tags":1044,"type":184,"__hash__":1047},"organizations\u002Forganizations\u002Fkix.json",[],{"website":1030},"https:\u002F\u002Fwww.kixdesk.com\u002F","KIX Service Software GmbH is the developer of KIX, a leading open-source service management system used for IT service management (ITSM), enterprise service management (ESM), and technical field service. The platform offers comprehensive modules for ticketing, asset management, and service automation, available both on-premises and as a cloud solution.","Die KIX Service Software GmbH ist der Entwickler von KIX, einem führenden Open-Source-Servicemanagementsystem für IT-Service-Management (ITSM), Enterprise-Service-Management (ESM) und den technischen Kundendienst. Die Plattform bietet umfassende Module für Ticketing, Asset-Management und Service-Automatisierung und ist sowohl On-Premise als auch als Cloud-Lösung verfügbar.",{"country":68},[],{},"KIX Service Software GmbH","kix",{"website":1030,"github":1039},"https:\u002F\u002Fgithub.com\u002Fkix-service-software","organizations\u002Fkix",[],[],[],[28,27,1045,31,456,1046,705],"Service Management","ESM","6JC9drkceA7IrlW_aSOB_BnCwrQFKNIqMNHJn7pDxPI",{"id":1049,"certifications":1050,"contact":1051,"description":1052,"description_de":1053,"extension":11,"founded_year":12,"headquarters":1054,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1055,"meta":1056,"name":1036,"slug":1057,"social_links":1058,"stem":1059,"support_service_details":1060,"support_services":1061,"support_slas":1062,"tags":1063,"type":184,"__hash__":1065},"organizations\u002Forganizations\u002Fkix-service-software.json",[],{"website":1030},"KIX Service Software GmbH is the developer of KIX, a leading open-source service management system for IT and technical service teams. The platform provides ITIL-compliant workflows for ticketing, asset management, and customer support, available as on-premises or cloud solutions.","Die KIX Service Software GmbH entwickelt KIX, ein führendes Open-Source-Servicemanagementsystem für IT- und technische Serviceteams. Die Plattform bietet ITIL-konforme Workflows für Ticketing, Asset-Management und Kundensupport und ist als On-Premise- oder Cloud-Lösung verfügbar.",{"country":68},[],{},"kix-service-software",{"website":1030,"github":1039},"organizations\u002Fkix-service-software",[],[],[],[28,705,27,300,31,108,1064],"Field Service Management","4acBKiw8_VPwhl7tODqTy1gHebGeTJ3sZv7r_V7KNes",{"id":1067,"certifications":1068,"contact":1069,"description":1071,"description_de":1072,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1073,"meta":1074,"name":1075,"slug":1076,"social_links":1077,"stem":1078,"support_service_details":1079,"support_services":1080,"support_slas":1081,"tags":1082,"type":32,"__hash__":1085},"organizations\u002Forganizations\u002Fkrlwil.json",[],{"website":1070},"https:\u002F\u002Fgithub.com\u002FKrlWil","Open-source developer specializing in monitoring integrations for ITSM platforms. They are the author of the 'check_zammad' Nagios plugin, which enables the monitoring of Zammad ticket queues, and have contributed to the Inuits monitoring plugins collection.","Open-Source-Entwickler, der sich auf Monitoring-Integrationen für ITSM-Plattformen spezialisiert hat. Er ist der Autor des Nagios-Plugins 'check_zammad', das die Überwachung von Zammad-Ticket-Queues ermöglicht, und hat zur Inuits-Monitoring-Plugin-Sammlung beigetragen.",[],{},"KrlWil","krlwil",{"github":1070,"website":1070},"organizations\u002Fkrlwil",[],[],[],[154,1083,156,683,1084,59],"nagios","perl","lthCveOua8fyQxiNJxNsPgIqHyh8fGc_sCiCpZhSwVE",{"id":1087,"certifications":1088,"contact":1089,"description":1091,"description_de":1092,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1093,"meta":1094,"name":1095,"slug":1095,"social_links":1096,"stem":1098,"support_service_details":1099,"support_services":1100,"support_slas":1101,"tags":1102,"type":32,"__hash__":1105},"organizations\u002Forganizations\u002Fkrstylxllgr.json",[],{"website":1090},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-typescript-api","Developer of the zammad-typescript-api, a type-safe TypeScript wrapper for the Zammad helpdesk and ITSM platform's REST API. The library provides a clean interface for managing tickets and other resources within the Zammad ecosystem.","Entwickler der zammad-typescript-api, einem typsicheren TypeScript-Wrapper für die REST-API der Zammad Helpdesk- und ITSM-Plattform. Die Bibliothek bietet eine saubere Schnittstelle zur Verwaltung von Tickets und anderen Ressourcen innerhalb des Zammad-Ökosystems.",[],{},"krstylxllgr",{"github":1097,"website":1090},"https:\u002F\u002Fgithub.com\u002Fkrstylxllgr","organizations\u002Fkrstylxllgr",[],[],[],[154,1103,1104,55,324,59,683],"typescript","api-wrapper","JsNRTG1BhS97QJTiyDn-q71U9WnSGvEqeNaHMSsOsLc",{"id":1107,"certifications":1108,"contact":1109,"description":1111,"description_de":1112,"extension":11,"founded_year":12,"headquarters":1113,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1114,"meta":1115,"name":1116,"slug":1117,"social_links":1118,"stem":1120,"support_service_details":1121,"support_services":1122,"support_slas":1123,"tags":1124,"type":184,"__hash__":1128},"organizations\u002Forganizations\u002Fkwadronaut.json",[],{"website":1110},"https:\u002F\u002Fkwadronaut.de\u002F","KwadroNaut is a German IT service provider and software developer specializing in the Zammad helpdesk ecosystem. They are the creators and maintainers of the Zammad Package Manager (ZPM), a crucial tool for the community to manage and install third-party plugins. KwadroNaut offers specialized Zammad hosting, consulting, and custom development services.","KwadroNaut ist ein deutscher IT-Dienstleister und Softwareentwickler, der sich auf das Zammad-Helpdesk-Ökosystem spezialisiert hat. Das Unternehmen ist der Entwickler und Betreuer des Zammad Package Managers (ZPM), eines wichtigen Community-Tools zur Verwaltung und Installation von Drittanbieter-Plugins. KwadroNaut bietet spezialisiertes Zammad-Hosting, Beratung und individuelle Entwicklungsdienstleistungen an.",{"country":94},[],{},"KwadroNaut","kwadronaut",{"website":1110,"github":1119},"https:\u002F\u002Fgithub.com\u002FKwadroNaut","organizations\u002Fkwadronaut",[],[],[],[105,456,27,1125,1126,1127],"Package Management","IT Consulting","Hosting","kiuLoatLonI_brfOIunWc98yHZjEQRszRTIxRfDQPJY",{"id":1130,"certifications":1131,"contact":1132,"description":1134,"description_de":1135,"extension":11,"founded_year":12,"headquarters":1136,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1137,"meta":1138,"name":1139,"slug":1140,"social_links":1141,"stem":1142,"support_service_details":1143,"support_services":1144,"support_slas":1145,"tags":1146,"type":32,"__hash__":1148},"organizations\u002Forganizations\u002Flittlemole.json",[],{"website":1133},"https:\u002F\u002Fgithub.com\u002Flittlemole","Johan Cwiklinski, widely known by his handle \"littlemole,\" is a lead developer at Teclib' and a prominent figure in the GLPI open-source ITSM community. He is the lead maintainer of several critical GLPI extensions, most notably the Formcreator and Fields plugins, which are essential for building service catalogs and custom data structures within the GLPI ecosystem.","Johan Cwiklinski, weithin bekannt unter seinem Pseudonym „littlemole“, ist Lead-Entwickler bei Teclib' und eine prominente Figur in der GLPI-Open-Source-ITSM-Community. Er ist der Hauptverantwortliche für mehrere kritische GLPI-Erweiterungen, insbesondere die Plugins Formcreator und Fields, die für den Aufbau von Servicekatalogen und benutzerdefinierten Datenstrukturen innerhalb des GLPI-Ökosystems unerlässlich sind.",{"country":14},[],{},"Johan Cwiklinski (littlemole)","littlemole",{"github":1133,"website":1133},"organizations\u002Flittlemole",[],[],[],[26,28,27,227,1147,228,591],"Fields","Tq9rETijEXPClp7yokJ4K9x1cB7NxqO_779TIUI0Beo",{"id":1150,"certifications":1151,"contact":1152,"description":1154,"description_de":1155,"extension":11,"founded_year":12,"headquarters":1156,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1158,"meta":1159,"name":1160,"slug":1161,"social_links":1162,"stem":1164,"support_service_details":1165,"support_services":1166,"support_slas":1167,"tags":1168,"type":32,"__hash__":1169},"organizations\u002Forganizations\u002Flleszczynski.json",[],{"website":1153},"https:\u002F\u002Fmedium.com\u002F@lleszczynski","Leszek Leszczyński is a senior software developer and IT professional with over 25 years of experience, currently serving as a Senior Software Developer at Teclib'. He is a key contributor to the GLPI ecosystem, specializing in the development of the core ITSM platform and various plugins that enhance asset management and service desk workflows.","Leszek Leszczyński ist ein erfahrener Softwareentwickler und IT-Experte mit über 25 Jahren Erfahrung, der derzeit als Senior Software Developer bei Teclib' tätig ist. Er ist ein maßgeblicher Mitwirkender am GLPI-Ökosystem und spezialisiert auf die Entwicklung der ITSM-Kernplattform sowie verschiedener Plugins zur Optimierung von Asset-Management und Service-Desk-Workflows.",{"country":1157},"Poland",[],{},"Leszek Leszczyński","lleszczynski",{"github":1163,"website":1153},"https:\u002F\u002Fgithub.com\u002FLeszekLeszczynski","organizations\u002Flleszczynski",[],[],[],[26,28,27,591,228,31,300],"pQN3g5xkTED-nIpkVXjFWi1oPv7-7rSKZLQLTunUAaE",{"id":1171,"certifications":1172,"contact":1173,"description":1175,"description_de":1176,"extension":11,"founded_year":12,"headquarters":1177,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1178,"meta":1179,"name":1180,"slug":1181,"social_links":1182,"stem":1184,"support_service_details":1185,"support_services":1186,"support_slas":1187,"tags":1188,"type":32,"__hash__":1189},"organizations\u002Forganizations\u002Flucsaan.json",[],{"website":1174},"https:\u002F\u002Fotobo.io","Lucas Saan is a software developer and core contributor to the OTOBO open-source ITSM platform. He specializes in core system enhancements, Docker integrations, and development tools, playing a key role in the maintenance and evolution of the OTOBO ecosystem at Rother OSS.","Lucas Saan ist Softwareentwickler und Core-Contributor für die Open-Source-ITSM-Plattform OTOBO. Er ist spezialisiert auf Erweiterungen des Kernsystems, Docker-Integrationen und Entwicklungstools und spielt bei Rother OSS eine zentrale Rolle bei der Wartung und Weiterentwicklung des OTOBO-Ökosystems.",{"country":94},[],{},"Lucas Saan (Lucsaan)","lucsaan",{"github":1183,"website":1174},"https:\u002F\u002Fgithub.com\u002Flucsaan","organizations\u002Flucsaan",[],[],[],[478,28,27,367,84,108],"gbMLSGw1D3birnKg4mkYjTAdw58-Y8jIa3wuvEu8OLw",{"id":1191,"certifications":1192,"contact":1193,"description":1195,"description_de":1196,"extension":11,"founded_year":12,"headquarters":1197,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1198,"meta":1199,"name":1200,"slug":1201,"social_links":1202,"stem":1204,"support_service_details":1205,"support_services":1206,"support_slas":1207,"tags":1208,"type":458,"__hash__":1213},"organizations\u002Forganizations\u002Fmapasculturais.json",[],{"website":1194},"https:\u002F\u002Fmapasculturais.org\u002F","Mapas Culturais is an open-source cultural management and mapping platform used by public administrations to manage cultural agents, events, and funding programs. It includes a dedicated integration for the Zammad helpdesk, allowing public entities to provide streamlined support channels for cultural agents and citizens directly within the platform.","Mapas Culturais ist eine Open-Source-Plattform für Kulturmanagement und -kartierung, die von öffentlichen Verwaltungen zur Verwaltung von Kulturschaffenden, Veranstaltungen und Förderprogrammen genutzt wird. Sie umfasst eine dedizierte Integration für den Zammad-Helpdesk, die es öffentlichen Einrichtungen ermöglicht, optimierte Support-Kanäle für Kulturschaffende und Bürger direkt in der Plattform bereitzustellen.",{"country":287},[],{},"Mapas Culturais","mapasculturais",{"website":1194,"github":1203},"https:\u002F\u002Fgithub.com\u002Fmapasculturais\u002Fmapasculturais","organizations\u002Fmapasculturais",[],[],[],[1209,59,1210,1211,1212],"cultural-management","zammad-integration","public-administration","brazil","MDghtKFfB1KuJccQ09niJVFsGZ0_mX5L-MTH0m1Igj4",{"id":1215,"certifications":1216,"contact":1217,"description":1219,"description_de":1220,"extension":11,"founded_year":12,"headquarters":1221,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1222,"meta":1223,"name":1224,"slug":1224,"social_links":1225,"stem":1226,"support_service_details":1227,"support_services":1228,"support_slas":1229,"tags":1230,"type":32,"__hash__":1233},"organizations\u002Forganizations\u002Fmaro4inter.json",[],{"website":1218},"https:\u002F\u002Fgithub.com\u002Fmaro4inter","Open-source developer known for creating custom themes and integrations for the OTRS (Open Ticket Request System) ticketing platform, including the Bootstrap-based Nerim theme.","Open-Source-Entwickler, bekannt für die Erstellung von benutzerdefinierten Themes und Integrationen für die OTRS (Open Ticket Request System) Ticketing-Plattform, einschließlich des Bootstrap-basierten Nerim-Themes.",{"country":42},[],{},"maro4inter",{"github":1218,"website":1218},"organizations\u002Fmaro4inter",[],[],[],[80,108,1231,27,1232],"Themes","Bootstrap","XcrJy4aivginHMSwOv5hP10E9dcJc3W2RPTuGdRd5EM",{"id":1235,"certifications":1236,"contact":1237,"description":1239,"description_de":1240,"extension":11,"founded_year":12,"headquarters":1241,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1243,"meta":1244,"name":1245,"slug":1246,"social_links":1247,"stem":1249,"support_service_details":1250,"support_services":1251,"support_slas":1252,"tags":1253,"type":184,"__hash__":1258},"organizations\u002Forganizations\u002Fmartini.json",[],{"website":1238},"https:\u002F\u002Fwww.torocloud.com","Toro Cloud is the developer of Martini, a low-code integration platform (iPaaS) designed to simplify application integration, API management, and workflow automation. It enables organizations to connect ITSM solutions like Jira and ServiceNow with other enterprise systems through pre-built connectors and automated processes.","Toro Cloud ist der Entwickler von Martini, einer Low-Code-Integrationsplattform (iPaaS), die darauf ausgelegt ist, Anwendungsintegration, API-Management und Workflow-Automatisierung zu vereinfachen. Sie ermöglicht es Unternehmen, ITSM-Lösungen wie Jira und ServiceNow über vorgefertigte Connectoren und automatisierte Prozesse mit anderen Unternehmenssystemen zu verbinden.",{"country":1242},"Australia",[],{},"Toro Cloud","martini",{"website":1238,"github":1248},"https:\u002F\u002Fgithub.com\u002Ftorocloud","organizations\u002Fmartini",[],[],[],[1254,1255,1256,109,868,749,1257],"iPaaS","API Management","Low-code","ServiceNow","J3WYq_1wdfbkb9NwQtxtQfEjUFhGVAjVcoDi7iu5bw8",{"id":1260,"certifications":1261,"contact":1262,"description":1264,"description_de":1265,"extension":11,"founded_year":12,"headquarters":1266,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1267,"meta":1268,"name":1269,"slug":1270,"social_links":1271,"stem":1273,"support_service_details":1274,"support_services":1275,"support_slas":1276,"tags":1277,"type":184,"__hash__":1278},"organizations\u002Forganizations\u002Fmaxence-de.json",[],{"website":1263},"https:\u002F\u002Fwww.maxence.de\u002F","maxence business consulting gmbh is a German IT service provider specializing in open-source IT Service Management (ITSM) and ticketing systems. They offer consulting, implementation, support, and custom development for platforms such as Znuny, OTOBO, and OTRS, as well as integration with IT documentation tools like i-doit.","Die maxence business consulting gmbh ist ein deutsches IT-Dienstleistungsunternehmen, das sich auf Open-Source-IT-Service-Management (ITSM) und Ticketsysteme spezialisiert hat. Das Unternehmen bietet Beratung, Implementierung, Support und Individualentwicklung für Plattformen wie Znuny, OTOBO und OTRS sowie die Integration von IT-Dokumentationslösungen wie i-doit an.",{"country":94},[],{},"maxence business consulting gmbh","maxence-de",{"website":1263,"github":1272},"https:\u002F\u002Fgithub.com\u002Fmaxence-de","organizations\u002Fmaxence-de",[],[],[],[81,478,80,434,28,27,437],"jxI0oQXr4MAn90JkoHd6xYUiDQ-Cp7_bOnFYI07GrtQ",{"id":1280,"certifications":1281,"contact":1282,"description":1284,"description_de":1285,"extension":11,"founded_year":12,"headquarters":1286,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1287,"meta":1288,"name":1289,"slug":1290,"social_links":1291,"stem":1293,"support_service_details":1294,"support_services":1295,"support_slas":1296,"tags":1297,"type":32,"__hash__":1300},"organizations\u002Forganizations\u002Fmeenzen.json",[],{"website":1283},"https:\u002F\u002Fmeenzen.net","Samuel Meenzen is a German software developer known for his contributions to the open-source community. He maintains the Zammad.Client.SystemTextJson library, providing a modern and efficient .NET interface for the Zammad helpdesk API. His work focuses on .NET, C#, and building robust developer tools.","Samuel Meenzen ist ein deutscher Softwareentwickler, der für seine Beiträge zur Open-Source-Community bekannt ist. Er pflegt die Bibliothek Zammad.Client.SystemTextJson, die eine moderne und effiziente .NET-Schnittstelle für die Zammad-Helpdesk-API bietet. Sein Schwerpunkt liegt auf .NET, C# und der Entwicklung robuster Entwickler-Tools.",{"country":68},[],{},"Samuel Meenzen","meenzen",{"website":1283,"github":1292},"https:\u002F\u002Fgithub.com\u002Fmeenzen","organizations\u002Fmeenzen",[],[],[],[154,1298,1299,635,59,324],"dotnet","csharp","0wE4dM9Dljk3JkBqBq014oSOrJKl73SpPyYJ7_gsKro",{"id":1302,"certifications":1303,"contact":1304,"description":1306,"description_de":1307,"extension":11,"founded_year":12,"headquarters":1308,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1310,"meta":1311,"name":1312,"slug":1313,"social_links":1314,"stem":1316,"support_service_details":1317,"support_services":1318,"support_slas":1319,"tags":1320,"type":32,"__hash__":1321},"organizations\u002Forganizations\u002Fmichielb.json",[],{"website":1305},"https:\u002F\u002Ftildeweb.nl\u002F~michiel","Michiel Beijen is a software developer and ITSM consultant based in Leiden, Netherlands. He has a long history with the OTRS ecosystem, having served as General Manager for OTRS B.V. in the Benelux region. He is a specialist in Perl-based solutions and contributes to various open-source service management projects, including OTRS, OTOBO, and Znuny.","Michiel Beijen ist ein Softwareentwickler und ITSM-Berater aus Leiden, Niederlande. Er verfügt über langjährige Erfahrung im OTRS-Ökosystem und war unter anderem als General Manager für OTRS B.V. in der Benelux-Region tätig. Er ist Spezialist für Perl-basierte Lösungen und engagiert sich in verschiedenen Open-Source-Service-Management-Projekten wie OTRS, OTOBO und Znuny.",{"country":1309},"NL",[],{},"Michiel Beijen","michielb",{"website":1305,"github":1315},"https:\u002F\u002Fgithub.com\u002Fmbeijen","organizations\u002Fmichielb",[],[],[],[80,478,81,84,28,437,27],"G6dYKYjItlxuCh7a-UgOzm21oz-PfzehgvAHhyNCijY",{"id":1323,"certifications":1324,"contact":1325,"description":1327,"description_de":1328,"extension":11,"founded_year":12,"headquarters":1329,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1331,"meta":1332,"name":1333,"slug":1334,"social_links":1335,"stem":1336,"support_service_details":1337,"support_services":1338,"support_slas":1339,"tags":1340,"type":32,"__hash__":1342},"organizations\u002Forganizations\u002Fmo-azfar.json",[],{"website":1326},"https:\u002F\u002Fgithub.com\u002Fmo-azfar","Mohd Azfar is a developer and community contributor specializing in the Znuny and OTRS ITSM platforms. He develops and maintains various open-source plugins, including dynamic field widgets, process management enhancements, and notification integrations for Telegram, Slack, and Microsoft Teams.","Mohd Azfar ist ein Entwickler und Community-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er entwickelt und pflegt verschiedene Open-Source-Plugins, darunter Widgets für dynamische Felder, Erweiterungen für das Prozessmanagement und Benachrichtigungsintegrationen für Telegram, Slack und Microsoft Teams.",{"country":1330},"Malaysia",[],{},"Mohd Azfar","mo-azfar",{"website":1326,"github":1326},"organizations\u002Fmo-azfar",[],[],[],[81,80,28,29,868,1341],"Integrations","saM86PpgEiO3UOJkb9Mpna6Ogo1ZgYP3WAVvkkF15Lg",{"id":1344,"certifications":1345,"contact":1346,"description":1348,"description_de":1349,"extension":11,"founded_year":12,"headquarters":1350,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1351,"meta":1352,"name":1353,"slug":1354,"social_links":1355,"stem":1357,"support_service_details":1358,"support_services":1359,"support_slas":1360,"tags":1361,"type":32,"__hash__":1364},"organizations\u002Forganizations\u002Fmuhammadn.json",[],{"website":1347},"http:\u002F\u002Funrealasia.net","Muhammad Nuzaihan Bin Kamal Luddin is a software engineer and open-source contributor based in Kuala Lumpur, Malaysia. He is the developer of the Laravel Zammad API wrapper, a key integration tool that allows Laravel applications to interact seamlessly with the Zammad helpdesk and ITSM platform.","Muhammad Nuzaihan Bin Kamal Luddin ist ein Softwareentwickler und Open-Source-Contributor aus Kuala Lumpur, Malaysia. Er ist der Entwickler des Laravel Zammad API-Wrappers, eines wichtigen Integrations-Tools, das es Laravel-Anwendungen ermöglicht, nahtlos mit dem Zammad-Helpdesk und der ITSM-Plattform zu interagieren.",{"country":1330},[],{},"Muhammad Nuzaihan Bin Kamal Luddin","muhammadn",{"website":1347,"github":1356},"https:\u002F\u002Fgithub.com\u002Fmuhammadn","organizations\u002Fmuhammadn",[],[],[],[154,251,1362,1104,1363,59],"php","itsm-integration","QECR-wp8qMS61mcgjhsArl-cIhB5F7ze6M9MrP4S8NY",{"id":1366,"certifications":1367,"contact":1368,"description":1370,"description_de":1371,"extension":11,"founded_year":12,"headquarters":1372,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1374,"meta":1375,"name":1376,"slug":1377,"social_links":1378,"stem":1380,"support_service_details":1381,"support_services":1382,"support_slas":1383,"tags":1384,"type":458,"__hash__":1390},"organizations\u002Forganizations\u002Fmultiotp.json",[],{"website":1369},"https:\u002F\u002Fwww.multiotp.net\u002F","multiOTP is an open-source strong authentication solution (2FA) developed by the Swiss company SysCo. It provides an operating-system-independent PHP library, CLI, and web interface for managing one-time passwords. It is a key security component in the ITSM ecosystem, particularly for GLPI, where it enables multi-factor authentication via RADIUS or dedicated plugins, supporting OATH (TOTP\u002FHOTP), SMS, and hardware tokens.","multiOTP ist eine vom Schweizer Unternehmen SysCo entwickelte Open-Source-Lösung für die starke Authentifizierung (2FA). Sie bietet eine betriebssystemunabhängige PHP-Bibliothek, ein CLI und eine Weboberfläche zur Verwaltung von Einmalpasswörtern. Als zentrale Sicherheitskomponente im ITSM-Ökosystem, insbesondere für GLPI, ermöglicht sie die Multi-Faktor-Authentifizierung über RADIUS oder spezielle Plugins und unterstützt OATH (TOTP\u002FHOTP), SMS sowie Hardware-Token.",{"country":1373},"CH",[],{},"multiOTP","multiotp",{"website":1369,"github":1379},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fmultiotp","organizations\u002Fmultiotp",[],[],[],[1385,1386,26,1387,1388,1389,591],"2FA","MFA","Authentication","Security","RADIUS","lHV6OaMyFIsTKO3goUU0_GWTFD3EvBigQt2y4xux-is",{"id":1392,"certifications":1393,"contact":1394,"description":1396,"description_de":1397,"extension":11,"founded_year":12,"headquarters":1398,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1399,"meta":1400,"name":1401,"slug":1402,"social_links":1403,"stem":1405,"support_service_details":1406,"support_services":1407,"support_slas":1408,"tags":1409,"type":184,"__hash__":1413},"organizations\u002Forganizations\u002Fnetways.json",[],{"website":1395},"https:\u002F\u002Fwww.netways.de\u002F","NETWAYS GmbH is a leading German open-source specialist with over 25 years of experience in IT infrastructure management. The company provides consulting, support, and managed services for monitoring (Icinga), ITSM (i-doit, Znuny), and automation. NETWAYS is also known for organizing major industry events like OSMC and stackconf and actively contributes to the open-source community through various plugins and integrations.","Die NETWAYS GmbH ist ein führender deutscher Open-Source-Spezialist mit über 25 Jahren Erfahrung im IT-Infrastrukturmanagement. Das Unternehmen bietet Beratung, Support und Managed Services für Monitoring (Icinga), ITSM (i-doit, Znuny) und Automatisierung an. NETWAYS ist zudem als Organisator bedeutender Fachkonferenzen wie OSMC und stackconf bekannt und trägt durch zahlreiche Plugins und Integrationen aktiv zur Open-Source-Community bei.",{"country":94},[],{},"NETWAYS GmbH","netways",{"website":1395,"github":1404},"https:\u002F\u002Fgithub.com\u002FNETWAYS","organizations\u002Fnetways",[],[],[],[499,1410,28,434,81,27,437,1411,1412],"Icinga","Managed Services","Training","PrdpbPyvgCpn0L9nR7e6dpEjTE5KudGA8CdnYI9Ufg0",{"id":1415,"certifications":1416,"contact":1417,"description":1419,"description_de":1420,"extension":11,"founded_year":12,"headquarters":1421,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1422,"meta":1423,"name":1424,"slug":1425,"social_links":1426,"stem":1428,"support_service_details":1429,"support_services":1430,"support_slas":1431,"tags":1432,"type":184,"__hash__":1437},"organizations\u002Forganizations\u002Fnextcloud.json",[],{"website":1418},"https:\u002F\u002Fnextcloud.com","Nextcloud is a leading open-source content collaboration platform that provides file sharing, communication, and productivity tools. It integrates deeply with ITSM solutions like Zammad and iTop, offering unified search, dashboard widgets, and ticket notifications to streamline service management workflows within a secure, self-hosted environment.","Nextcloud ist eine führende Open-Source-Plattform für Content Collaboration, die Filesharing, Kommunikation und Produktivitätswerkzeuge bereitstellt. Sie lässt sich tief in ITSM-Lösungen wie Zammad und iTop integrieren und bietet eine vereinheitlichte Suche, Dashboard-Widgets sowie Ticket-Benachrichtigungen, um Service-Management-Workflows in einer sicheren, selbstgehosteten Umgebung zu optimieren.",{"country":68},[],{},"Nextcloud","nextcloud",{"website":1418,"github":1427},"https:\u002F\u002Fgithub.com\u002Fnextcloud","organizations\u002Fnextcloud",[],[],[],[1433,59,1210,1434,914,1435,1436],"content-collaboration","itop-integration","productivity","collaboration-platform","y2cMfZGt13cwIiYd80uRmn_LAkYGRvL-tusFVvUoH0k",{"id":1439,"certifications":1440,"contact":1441,"description":1442,"description_de":1443,"extension":11,"founded_year":12,"headquarters":1444,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1445,"meta":1446,"name":1447,"slug":1448,"social_links":1449,"stem":1451,"support_service_details":1452,"support_services":1453,"support_slas":1454,"tags":1455,"type":32,"__hash__":1456},"organizations\u002Forganizations\u002Fnics.json",[],{"website":38},"Nicolas S., widely known as 'nics' in the GLPI community, is a core developer and global moderator for the GLPI ITSM project. As a key member of the Teclib' team, he maintains several essential plugins and is a primary figure in providing community support and technical guidance for the platform.","Nicolas S., in der GLPI-Community weithin als 'nics' bekannt, ist ein Core-Entwickler und globaler Moderator für das GLPI-ITSM-Projekt. Als wichtiges Mitglied des Teclib'-Teams betreut er mehrere essenzielle Plugins und ist eine zentrale Figur bei der Bereitstellung von Community-Support und technischer Beratung für die Plattform.",{"country":42},[],{},"Nicolas S. (nics)","nics",{"website":38,"github":1450},"https:\u002F\u002Fgithub.com\u002Fn-s-","organizations\u002Fnics",[],[],[],[26,28,27,31,591,29],"wQHWuF9nUIT8pa-J08fZUZVjIfv5Xh7v55qJX3r8W24",{"id":1458,"certifications":1459,"contact":1460,"description":1462,"description_de":1463,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1464,"meta":1465,"name":1466,"slug":1466,"social_links":1467,"stem":1469,"support_service_details":1470,"support_services":1471,"support_slas":1472,"tags":1473,"type":32,"__hash__":1475},"organizations\u002Forganizations\u002Fnyanmark.json",[],{"website":1461},"https:\u002F\u002Fgithub.com\u002Fnyanmark\u002Fznuny-docker","nyanmark is an open-source developer focused on providing containerized deployment solutions for the Znuny (formerly OTRS) helpdesk and ITSM platform. Their primary contribution is the znuny-docker project, which facilitates the setup of Znuny using Docker and Nginx.","nyanmark ist ein Open-Source-Entwickler, der sich auf containerisierte Bereitstellungslösungen für die Znuny (ehemals OTRS) Helpdesk- und ITSM-Plattform konzentriert. Sein Hauptbeitrag ist das Projekt znuny-docker, das die Einrichtung von Znuny mittels Docker und Nginx erleichtert.",[],{},"nyanmark",{"github":1468,"website":1461},"https:\u002F\u002Fgithub.com\u002Fnyanmark","organizations\u002Fnyanmark",[],[],[],[81,80,367,28,27,1474],"Containerization","SH_4CNMoMMGhdiApcWqnWelAi3E0mfMli2BebKWc5V0",{"id":1477,"certifications":1478,"contact":1479,"description":1481,"description_de":1482,"extension":11,"founded_year":12,"headquarters":1483,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1484,"meta":1485,"name":1486,"slug":1487,"social_links":1488,"stem":1490,"support_service_details":1491,"support_services":1492,"support_slas":1493,"tags":1494,"type":32,"__hash__":1497},"organizations\u002Forganizations\u002Fobuchmann.json",[],{"website":1480},"https:\u002F\u002Fpc-web.at","Oliver Buchmann is a software developer and entrepreneur based in Vienna, Austria. He is a significant contributor to the open-source ITSM and ERP ecosystem, particularly known for developing n8n nodes for Zammad and various API clients for Odoo and Bitrix24. His work focuses on creating seamless integrations and automation workflows between helpdesk systems and business applications.","Oliver Buchmann ist ein Softwareentwickler und Unternehmer aus Wien, Österreich. Er ist ein bedeutender Mitwirkender im Open-Source-ITSM- und ERP-Ökosystem und insbesondere für die Entwicklung von n8n-Nodes für Zammad sowie verschiedener API-Clients für Odoo und Bitrix24 bekannt. Sein Schwerpunkt liegt auf der nahtlosen Integration und Automatisierung von Workflows zwischen Helpdesk-Systemen und Geschäftsanwendungen.",{"country":624},[],{},"Oliver Buchmann","obuchmann",{"github":1489,"website":1480},"https:\u002F\u002Fgithub.com\u002Fobuchmann","organizations\u002Fobuchmann",[],[],[],[105,1495,180,868,592,1496,591,936,658],"Odoo","Bitrix24","C0auVkzffLmKs90YX4lmr8kau4UwF4IJyZoYmdVDBMI",{"id":1499,"certifications":1500,"contact":1501,"description":1503,"description_de":1504,"extension":11,"founded_year":12,"headquarters":1505,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1506,"meta":1507,"name":1508,"slug":1508,"social_links":1509,"stem":1510,"support_service_details":1511,"support_services":1512,"support_slas":1513,"tags":1514,"type":32,"__hash__":1517},"organizations\u002Forganizations\u002Fouun.json",[],{"website":1502},"https:\u002F\u002Fgithub.com\u002Fouun","Olivier (ouun) is a prominent open-source developer and a key contributor to the GLPI ecosystem. He is best known for developing the Metabase integration plugin, which allows GLPI users to leverage advanced business intelligence and data visualization tools. His contributions focus on enhancing the reporting, analytics, and dashboarding capabilities of the GLPI ITSM platform.","Olivier (ouun) ist ein bekannter Open-Source-Entwickler und ein wichtiger Mitwirkender im GLPI-Ökosystem. Er ist vor allem für die Entwicklung des Metabase-Integrations-Plugins bekannt, das es GLPI-Benutzern ermöglicht, fortschrittliche Business-Intelligence- und Datenvisualisierungstools zu nutzen. Seine Beiträge konzentrieren sich auf die Verbesserung der Berichts-, Analyse- und Dashboard-Funktionen der GLPI-ITSM-Plattform.",{"country":14},[],{},"ouun",{"github":1502,"website":1502},"organizations\u002Fouun",[],[],[],[26,1515,28,27,30,1516,29],"Metabase","Dashboards","AmgpGc_ihqNfPSPElraLPSiF__Wg8Z7SBhQYJxljyFI",{"id":1519,"certifications":1520,"contact":1521,"description":1523,"description_de":1524,"extension":11,"founded_year":12,"headquarters":1525,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1526,"meta":1527,"name":1528,"slug":1529,"social_links":1530,"stem":1532,"support_service_details":1533,"support_services":1534,"support_slas":1535,"tags":1536,"type":458,"__hash__":1541},"organizations\u002Forganizations\u002Fovh-ux-cds.json",[],{"website":1522},"https:\u002F\u002Fovh.github.io\u002Fcds\u002F","An open-source initiative by OVHcloud that maintains the Continuous Delivery Service (CDS), an enterprise-grade CI\u002FCD and DevOps automation platform, alongside a comprehensive library of UX components and design systems used for building cloud management interfaces.","Eine Open-Source-Initiative von OVHcloud, die den Continuous Delivery Service (CDS) – eine CI\u002FCD- und DevOps-Automatisierungsplattform für Unternehmen – sowie eine umfassende Bibliothek von UX-Komponenten und Designsystemen für die Erstellung von Cloud-Management-Schnittstellen bereitstellt.",{"country":14},[],{},"OVHcloud UX & CDS","ovh-ux-cds",{"website":1522,"github":1531},"https:\u002F\u002Fgithub.com\u002Fovh","organizations\u002Fovh-ux-cds",[],[],[],[1537,823,181,1538,1539,1540],"ci-cd","workflow-engine","ui-kit","cloud-management","yXSFgDImJD9XwJrhf5Wesq3C_ikgKrUdQuLsq3V36Ho",{"id":1543,"certifications":1544,"contact":1545,"description":1547,"description_de":1548,"extension":11,"founded_year":12,"headquarters":1549,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1550,"meta":1551,"name":1552,"slug":1553,"social_links":1554,"stem":1555,"support_service_details":1556,"support_services":1557,"support_slas":1558,"tags":1559,"type":32,"__hash__":1562},"organizations\u002Forganizations\u002Fpatrickkeller.json",[],{"website":1546},"https:\u002F\u002Fgithub.com\u002Fpatrickkeller","Patrick Keller is a software developer and open-source contributor known for his work in the Zammad ecosystem and various JavaScript\u002FTypeScript projects. He has contributed to several open-source libraries and tools, focusing on modern web technologies and API integrations.","Patrick Keller ist ein Softwareentwickler und Open-Source-Contributor, der für seine Arbeit im Zammad-Ökosystem sowie für verschiedene JavaScript\u002FTypeScript-Projekte bekannt ist. Er hat zu mehreren Open-Source-Bibliotheken und Tools beigetragen, wobei sein Schwerpunkt auf modernen Webtechnologien und API-Integrationen liegt.",{"country":68},[],{},"Patrick Keller","patrickkeller",{"github":1546,"website":1546},"organizations\u002Fpatrickkeller",[],[],[],[154,1560,1103,59,1561],"javascript","developer","NI7YV4bwpyD-RoLSDNyz3nydxcA1fkYcNXbUR79Uq-4",{"id":1564,"certifications":1565,"contact":1566,"description":1568,"description_de":1569,"extension":11,"founded_year":12,"headquarters":1570,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1571,"meta":1572,"name":1573,"slug":1574,"social_links":1575,"stem":1577,"support_service_details":1578,"support_services":1579,"support_slas":1580,"tags":1581,"type":184,"__hash__":1584},"organizations\u002Forganizations\u002Fperlsrvde.json",[],{"website":1567},"https:\u002F\u002Fperl-services.de\u002F","A German consultancy and development firm specializing in Perl-based solutions, training, and extensions for ITSM platforms like OTRS, Znuny, and Otobo. They are well-known for maintaining OPAR (Open Package Repository) and providing a wide range of open-source and commercial add-ons that enhance ticket system functionality.","Ein deutsches Beratungs- und Entwicklungsunternehmen, das auf Perl-basierte Lösungen, Schulungen und Erweiterungen für ITSM-Plattformen wie OTRS, Znuny und Otobo spezialisiert ist. Das Unternehmen ist bekannt für den Betrieb von OPAR (Open Package Repository) sowie für die Bereitstellung zahlreicher Open-Source- und kommerzieller Add-ons zur Funktionserweiterung von Ticketsystemen.",{"country":94},[],{},"Perl-Services.de","perlsrvde",{"website":1567,"github":1576},"https:\u002F\u002Fgithub.com\u002Freneeb","organizations\u002Fperlsrvde",[],[],[],[80,81,1582,84,1583,28,570,437],"Otobo","OPAR","KRvCsCpE-if8mkiI_Mdz3w-xv-FCPt4e-zu1PoXOYds",{"id":1586,"certifications":1587,"contact":1588,"description":1590,"description_de":1591,"extension":11,"founded_year":12,"headquarters":1592,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1593,"meta":1594,"name":1595,"slug":1596,"social_links":1597,"stem":1599,"support_service_details":1600,"support_services":1601,"support_slas":1602,"tags":1603,"type":32,"__hash__":1608},"organizations\u002Forganizations\u002Fpeterkappelt.json",[],{"website":1589},"https:\u002F\u002Fkappelt.net\u002F","Peter Kappelt is a German software developer and researcher at TU Dresden. He is an active contributor to the open-source community, particularly known for developing IT monitoring plugins for Nagios and Icinga, such as check_apcaccess. His work also encompasses IoT integration, including modules for FHEM and MQTT bridges, as well as research into communication networks.","Peter Kappelt ist ein deutscher Softwareentwickler und Forscher an der TU Dresden. Er ist ein aktiver Mitwirkender in der Open-Source-Community und insbesondere für die Entwicklung von IT-Monitoring-Plugins für Nagios und Icinga bekannt, wie z. B. check_apcaccess. Seine Arbeit umfasst auch die IoT-Integration, einschließlich Modulen für FHEM und MQTT-Bridges, sowie die Forschung an Kommunikationsnetzen.",{"country":94},[],{},"Peter Kappelt","peterkappelt",{"website":1589,"github":1598},"https:\u002F\u002Fgithub.com\u002Fpeterkappelt","organizations\u002Fpeterkappelt",[],[],[],[1604,1410,499,27,1605,1606,1607],"Nagios","IoT","FHEM","Infrastructure Monitoring","1uqPsjDnMhZL2Tc-NBOvnN_FxwkpZeJPArwah5ivLsc",{"id":1610,"certifications":1611,"contact":1612,"description":1614,"description_de":1615,"extension":11,"founded_year":12,"headquarters":1616,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1617,"meta":1618,"name":1619,"slug":1620,"social_links":1621,"stem":1623,"support_service_details":1624,"support_services":1625,"support_slas":1626,"tags":1627,"type":32,"__hash__":1632},"organizations\u002Forganizations\u002Fpolonel.json",[],{"website":1613},"https:\u002F\u002Ftrudesk.io","Chris Brame, known online as polonel, is the creator and lead developer of Trudesk, a robust open-source help desk and ticketing system. Built with Node.js and MongoDB, Trudesk offers a modern interface for managing customer support, featuring real-time updates, a developer-friendly API, and both self-hosted and cloud-based deployment options.","Chris Brame, online bekannt als polonel, ist der Schöpfer und Hauptentwickler von Trudesk, einem robusten Open-Source-Helpdesk- und Ticketing-System. Trudesk wurde mit Node.js und MongoDB entwickelt und bietet eine moderne Benutzeroberfläche für die Verwaltung des Kundensupports mit Echtzeit-Updates, einer entwicklerfreundlichen API sowie sowohl selbstgehosteten als auch Cloud-basierten Bereitstellungsoptionen.",{"country":119},[],{},"polonel (Chris Brame)","polonel",{"website":1613,"github":1622},"https:\u002F\u002Fgithub.com\u002Fpolonel","organizations\u002Fpolonel",[],[],[],[1628,683,59,1629,1630,55,1631],"help-desk","node.js","mongodb","customer-support","JYLk8Xkmuc9c5HZHIoOLdWuZ1eF3LCTnwodplJNyFLc",{"id":1634,"certifications":1635,"contact":1636,"description":1638,"description_de":1639,"extension":11,"founded_year":12,"headquarters":1640,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1641,"meta":1642,"name":1643,"slug":1644,"social_links":1645,"stem":1647,"support_service_details":1648,"support_services":1649,"support_slas":1650,"tags":1651,"type":32,"__hash__":1652},"organizations\u002Forganizations\u002Fpwaring.json",[],{"website":1637},"https:\u002F\u002Fwww.pwaring.com\u002F","Paul Waring is a freelance software developer and Linux system administrator based in Manchester, UK. He is an active open-source contributor, notably known for developing a PHP API client for the Zammad helpdesk system, which enables developers to build custom integrations and automate ITSM workflows.","Paul Waring ist ein freiberuflicher Softwareentwickler und Linux-Systemadministrator aus Manchester, Großbritannien. Er ist ein aktiver Open-Source-Contributor und bekannt für die Entwicklung eines PHP-API-Clients für das Zammad-Helpdesk-System, der es Entwicklern ermöglicht, maßgeschneiderte Integrationen zu erstellen und ITSM-Workflows zu automatisieren.",{"country":735},[],{},"Paul Waring","pwaring",{"website":1637,"github":1646},"https:\u002F\u002Fgithub.com\u002Fpwaring","organizations\u002Fpwaring",[],[],[],[105,591,592,27,109,868],"rwMg629OrsoV-0gO8-BSHtwnUOBGHmNbulSriI1FoGk",{"id":1654,"certifications":1655,"contact":1656,"description":1658,"description_de":1659,"extension":11,"founded_year":12,"headquarters":1660,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1661,"meta":1662,"name":1663,"slug":1664,"social_links":1665,"stem":1667,"support_service_details":1668,"support_services":1669,"support_slas":1670,"tags":1671,"type":32,"__hash__":1673},"organizations\u002Forganizations\u002Fquansenb.json",[],{"website":1657},"https:\u002F\u002Finakibreinbauer.de\u002F","Iñaki Breinbauer is a freelance developer and automation specialist based in Regensburg, Germany. He is a prominent contributor to the n8n ecosystem, having developed several community nodes for integrating ITSM and business tools like Zammad, SuiteCRM, and Xentral into automated workflows.","Iñaki Breinbauer ist ein freiberuflicher Entwickler und Automatisierungsspezialist mit Sitz in Regensburg, Deutschland. Er ist ein bekannter Mitwirkender im n8n-Ökosystem und hat mehrere Community-Nodes entwickelt, um ITSM- und Business-Tools wie Zammad, SuiteCRM und Xentral in automatisierte Workflows zu integrieren.",{"country":94},[],{},"Iñaki Breinbauer","quansenb",{"github":1666,"website":1657},"https:\u002F\u002Fgithub.com\u002FquansenB","organizations\u002Fquansenb",[],[],[],[180,105,868,869,1341,27,1672],"SuiteCRM","rcQlmLH8KpqYj6z70KxByN55vZ7j6kw5H4qXWm68tAU",{"id":1675,"certifications":1676,"contact":1677,"description":1679,"description_de":1680,"extension":11,"founded_year":12,"headquarters":1681,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":1683,"meta":1684,"name":1685,"slug":1686,"social_links":1687,"stem":1689,"support_service_details":1690,"support_services":1691,"support_slas":1692,"tags":1693,"type":184,"__hash__":1695},"organizations\u002Forganizations\u002Fradiantsystem.json",[],{"website":1678},"https:\u002F\u002Fradiantsystem.com\u002F","Radiant System is an ITSM solutions provider and the maintainer of Radiant, an open-source fork of the OTRS Community Edition. The company offers a comprehensive suite of services including consulting, implementation, custom module development, and managed services for Radiant and OTRS-based systems. They also operate the RS4OTRS marketplace for specialized add-ons.","Radiant System ist ein Anbieter von ITSM-Lösungen und der Entwickler von Radiant, einem Open-Source-Fork der OTRS Community Edition. Das Unternehmen bietet umfassende Dienstleistungen wie Beratung, Implementierung, individuelle Modulentwicklung und Managed Services für Radiant- und OTRS-basierte Systeme an. Zudem betreiben sie den RS4OTRS-Marktplatz für spezialisierte Erweiterungen.",{"country":1682},"CZ",[],{},"Radiant System","radiantsystem",{"website":1678,"github":1688},"https:\u002F\u002Fgithub.com\u002FRadiantSystem","organizations\u002Fradiantsystem",[],[],[],[80,1694,28,108,27,300],"Radiant","EFKzKsHlwLAi1LGsiq2Pd7An6Xo_kInqTaLi8YLp0Ko",{"id":1697,"certifications":1698,"contact":1699,"description":1701,"description_de":1702,"extension":11,"founded_year":12,"headquarters":1703,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1704,"meta":1705,"name":1706,"slug":1707,"social_links":1708,"stem":1710,"support_service_details":1711,"support_services":1712,"support_slas":1713,"tags":1714,"type":184,"__hash__":1716},"organizations\u002Forganizations\u002Fregiohelden.json",[],{"website":1700},"https:\u002F\u002Fwww.regiohelden.de\u002F","A German digital marketing agency based in Stuttgart that contributes to the ITSM ecosystem through open-source tools. They are best known in the community for developing 'innovazammad', a bridge that integrates Innovaphone PBX systems with Zammad's generic CTI interface.","Eine deutsche Digital-Marketing-Agentur mit Sitz in Stuttgart, die durch Open-Source-Tools zum ITSM-Ökosystem beiträgt. In der Community ist sie vor allem für die Entwicklung von 'innovazammad' bekannt, einer Bridge zur Integration von Innovaphone-Telefonanlagen in die CTI-Schnittstelle von Zammad.",{"country":94},[],{},"RegioHelden GmbH","regiohelden",{"website":1700,"github":1709},"https:\u002F\u002Fgithub.com\u002FRegioHelden","organizations\u002Fregiohelden",[],[],[],[154,411,1715,59,158],"innovaphone","YvhWVWoKRgvOV14JK6bK91QSQ-QgVJpPcmeo8IStoo4",{"id":1718,"certifications":1719,"contact":1720,"description":1722,"description_de":1723,"extension":11,"founded_year":12,"headquarters":1724,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1725,"meta":1726,"name":1727,"slug":1728,"social_links":1729,"stem":1731,"support_service_details":1732,"support_services":1733,"support_slas":1734,"tags":1735,"type":32,"__hash__":1741},"organizations\u002Forganizations\u002Frelivnd.json",[],{"website":1721},"https:\u002F\u002Frelivnd.dev","Tobias Emil Vonesch, known as relivnd, is a Swiss Cloud Engineer, Technical Sales Engineer, and AWS Community Builder based in Zurich. He specializes in DevOps, GitOps, and cloud-native architectures, particularly within the AWS and Kubernetes ecosystems. He develops open-source tools and integrations that streamline IT operations and infrastructure management, contributing to the broader cloud and service management community.","Tobias Emil Vonesch, bekannt als relivnd, ist ein Schweizer Cloud Engineer, Technical Sales Engineer und AWS Community Builder aus Zürich. Er ist spezialisiert auf DevOps, GitOps und Cloud-Native-Architekturen, insbesondere im AWS- und Kubernetes-Umfeld. Er entwickelt Open-Source-Tools und Integrationen zur Optimierung von IT-Abläufen und Infrastrukturmanagement und engagiert sich aktiv in der Cloud- und Service-Management-Community.",{"country":1373},[],{},"Tobias Emil Vonesch (relivnd)","relivnd",{"website":1721,"github":1730},"https:\u002F\u002Fgithub.com\u002Frelivnd","organizations\u002Frelivnd",[],[],[],[1736,1737,797,1738,1739,27,1740],"AWS","Kubernetes","GitOps","Cloud Engineering","AWS Community Builder","mpU-QZPN6mJi0yVav2XV8e5rDOEEio1oMDmh-rHprWc",{"id":1743,"certifications":1744,"contact":1745,"description":1747,"description_de":1748,"extension":11,"founded_year":12,"headquarters":1749,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1750,"meta":1751,"name":1752,"slug":1753,"social_links":1754,"stem":1755,"support_service_details":1756,"support_services":1757,"support_slas":1758,"tags":1759,"type":32,"__hash__":1760},"organizations\u002Forganizations\u002Frene-bcker.json",[],{"website":1746},"https:\u002F\u002Fperl-services.de","Renée Bäcker is a prominent Perl developer and ITSM consultant specializing in the Znuny and OTRS ecosystems. She is the founder of Perl-Services.de and the creator of OPAR (OPM Package ARchive), providing a vast collection of open-source and commercial add-ons, professional training, and custom development services.","Renée Bäcker ist eine bekannte Perl-Entwicklerin und ITSM-Beraterin, die auf die Ökosysteme Znuny und OTRS spezialisiert ist. Sie ist Gründerin von Perl-Services.de und Schöpferin von OPAR (OPM Package ARchive). Sie bietet eine umfangreiche Sammlung von Open-Source- und kommerziellen Add-ons sowie professionelle Schulungen und Individualentwicklungen an.",{"country":68},[],{},"Renée Bäcker","rene-bcker",{"website":1746,"github":1576},"organizations\u002Frene-bcker",[],[],[],[81,80,84,28,570,1583,437,1412],"0Xifqz7x2ygIuGwpCNkP4WubKvXkW_XASL6-OIx_9Ow",{"id":1762,"certifications":1763,"contact":1764,"description":1766,"description_de":1767,"extension":11,"founded_year":12,"headquarters":1768,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1769,"meta":1770,"name":1771,"slug":1772,"social_links":1773,"stem":1775,"support_service_details":1776,"support_services":1777,"support_slas":1778,"tags":1779,"type":32,"__hash__":1781},"organizations\u002Forganizations\u002Fridaamirini.json",[],{"website":1765},"https:\u002F\u002Fridaamirini.de","Rida Amirini is an independent developer based in Cologne, Germany. He is best known in the ITSM community for creating the unofficial Zammad-Jira web extension, which facilitates the creation of Jira issues directly from the Zammad helpdesk interface. His work focuses on enhancing open-source tools and providing useful integrations for support teams.","Rida Amirini ist ein unabhängiger Entwickler aus Köln, Deutschland. In der ITSM-Community ist er vor allem für die Erstellung der inoffiziellen Zammad-Jira-Web-Erweiterung bekannt, die die Erstellung von Jira-Issues direkt aus der Zammad-Helpdesk-Oberfläche ermöglicht. Seine Arbeit konzentriert sich auf die Verbesserung von Open-Source-Tools und die Bereitstellung nützlicher Integrationen für Support-Teams.",{"country":94},[],{},"Rida Amirini","ridaamirini",{"website":1765,"github":1774},"https:\u002F\u002Fgithub.com\u002Fridaamirini","organizations\u002Fridaamirini",[],[],[],[154,155,1780,158,59],"browser-extension","neKkhYoN0yQv43Z7WpW9RAxj6CjLrs7egqI7sJ9jqJE",{"id":1783,"certifications":1784,"contact":1785,"description":1787,"description_de":1788,"extension":11,"founded_year":12,"headquarters":1789,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1790,"meta":1791,"name":1792,"slug":1793,"social_links":1794,"stem":1796,"support_service_details":1797,"support_services":1798,"support_slas":1799,"tags":1800,"type":32,"__hash__":1802},"organizations\u002Forganizations\u002Frkaldung.json",[],{"website":1786},"https:\u002F\u002Fwww.znuny.com\u002F","Roy Kaldung is a core developer for the Znuny open-source ticket system and a prominent contributor to the Zammad and OTRS ecosystems. He specializes in backend development, DevOps, and complex ITSM migrations, providing deep technical expertise in Perl and Ruby-based service management platforms.","Roy Kaldung ist ein Kernentwickler für das Open-Source-Ticketsystem Znuny und ein langjähriger Mitwirkender in den OTRS- und Zammad-Ökosystemen. Er ist spezialisiert auf Backend-Entwicklung, DevOps und komplexe ITSM-Migrationen und bietet tiefgreifende technische Expertise für Perl- und Ruby-basierte Service-Management-Plattformen.",{"country":68},[],{},"Roy Kaldung","rkaldung",{"website":1786,"github":1795},"https:\u002F\u002Fgithub.com\u002Frkaldung","organizations\u002Frkaldung",[],[],[],[81,80,105,28,108,1801,84,1024,797,27],"Migration","mH2RiwkvTtBGSXFtTAyiVnkG-Dw85TJqvP6frwdKE-s",{"id":1804,"certifications":1805,"contact":1806,"description":1808,"description_de":1809,"extension":11,"founded_year":12,"headquarters":1810,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1812,"meta":1813,"name":1814,"slug":1815,"social_links":1816,"stem":1818,"support_service_details":1819,"support_services":1820,"support_slas":1821,"tags":1822,"type":32,"__hash__":1823},"organizations\u002Forganizations\u002Frohitbasu.json",[],{"website":1807},"https:\u002F\u002Fmetacpan.org\u002Fauthor\u002FROHITBASU","Rohit Basu is an open-source developer specializing in the OTRS (Open Ticket Request System) ecosystem. He is the creator of several community-focused modules, including OTRS Ticket Auto Assignment and enhanced escalation management tools, which help organizations automate and optimize service desk workflows.","Rohit Basu ist ein Open-Source-Entwickler, der sich auf das OTRS-Ekosystem (Open Ticket Request System) spezialisiert hat. Er ist der Entwickler mehrerer Community-Module, darunter die OTRS-Ticket-Auto-Zuweisung und erweiterte Eskalationsmanagement-Tools, die Organisationen bei der Automatisierung und Optimierung von Service-Desk-Workflows unterstützen.",{"country":1811},"IN",[],{},"Rohit Basu","rohitbasu",{"website":1807,"github":1817},"https:\u002F\u002Fgithub.com\u002Fbasurohit77","organizations\u002Frohitbasu",[],[],[],[80,28,108,868,27,869],"0kwdAieETFaHG7rWS5xJWEDjieJDJEtvTUJ_av8QjGo",{"id":1825,"certifications":1826,"contact":1827,"description":1829,"description_de":1830,"extension":11,"founded_year":12,"headquarters":1831,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1832,"meta":1833,"name":1834,"slug":1835,"social_links":1836,"stem":1837,"support_service_details":1838,"support_services":1839,"support_slas":1840,"tags":1841,"type":32,"__hash__":1843},"organizations\u002Forganizations\u002Frolfschmidt.json",[],{"website":1828},"https:\u002F\u002Fgithub.com\u002Frolfschmidt","Rolf Schmidt is a software developer and a prominent community contributor to the Zammad open-source helpdesk system. He is well-known for creating developer tools, custom packages, and tutorials that facilitate the extension and deployment of Zammad, including specialized API search extensions and Docker-related scripts.","Rolf Schmidt ist Softwareentwickler und ein bekannter Community-Beitragender zum Open-Source-Helpdesk-System Zammad. Er ist bekannt für die Erstellung von Entwickler-Tools, benutzerdefinierten Paketen und Tutorials, die die Erweiterung und Bereitstellung von Zammad erleichtern, einschließlich spezialisierter API-Suche-Erweiterungen und Docker-Skripte.",{"country":94},[],{},"Rolf Schmidt","rolfschmidt",{"github":1828,"website":1828},"organizations\u002Frolfschmidt",[],[],[],[105,27,456,1024,367,592,1842],"Plugin Development","GxKstPO3RPow41MLkBhiD5nWa1B1wrnEvIK4hS3ck7c",{"id":1845,"certifications":1846,"contact":1847,"description":1849,"description_de":1850,"extension":11,"founded_year":12,"headquarters":1851,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1852,"meta":1853,"name":1854,"slug":1855,"social_links":1856,"stem":1858,"support_service_details":1859,"support_services":1860,"support_slas":1861,"tags":1862,"type":413,"__hash__":1864},"organizations\u002Forganizations\u002Frosa-luxemburgstiftung-berlin.json",[],{"website":1848},"https:\u002F\u002Fwww.rosalux.de","A German political foundation that contributes to the open-source ITSM ecosystem by developing helper scripts, API clients, and maintenance tools for the Zammad helpdesk system. Their IT department actively shares automation solutions and integrations to support the non-profit and open-source community.","Eine deutsche politische Stiftung, die zum Open-Source-ITSM-Ökosystem beiträgt, indem sie Hilfsskripte, API-Clients und Wartungstools für das Zammad-Helpdesk-System entwickelt. Ihre IT-Abteilung teilt aktiv Automatisierungslösungen und Integrationen, um die Non-Profit- und Open-Source-Gemeinschaft zu unterstützen.",{"country":94},[],{},"Rosa-Luxemburg-Stiftung","rosa-luxemburgstiftung-berlin",{"website":1848,"github":1857},"https:\u002F\u002Fgithub.com\u002FRosa-Luxemburgstiftung-Berlin","organizations\u002Frosa-luxemburgstiftung-berlin",[],[],[],[154,59,181,635,1362,1863],"ruby","G3LlM_fNm8ux5dEjVcbwOx-GNCjxPBULQ1MaKbCJ4io",{"id":1866,"certifications":1867,"contact":1868,"description":1869,"description_de":1870,"extension":11,"founded_year":12,"headquarters":1871,"information_disclaimer":1872,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":1873,"maintained_systems":1874,"meta":1875,"name":1876,"slug":1877,"social_links":1878,"stem":1880,"support_service_details":1881,"support_services":1896,"support_slas":1897,"tags":1906,"type":184,"__hash__":1908},"organizations\u002Forganizations\u002Frother-oss.json",[],{"website":1174,"support_email":12,"support_portal":12},"Rother OSS GmbH is the creator and primary maintainer of OTOBO, a flexible open-source ITSM and service management suite forked from OTRS. Based in Germany, the company provides enterprise-grade support, managed hosting, consulting, and professional services. They specialize in migrating OTRS systems to OTOBO and developing custom extensions for the platform.","Die Rother OSS GmbH ist der Initiator und Hauptentwickler von OTOBO, einer flexiblen Open-Source-ITSM- und Service-Management-Suite, die als Fork von OTRS entstand. Das Unternehmen mit Sitz in Bayern bietet Enterprise-Support, Managed Hosting, Beratung und professionelle Dienstleistungen an. Ein Schwerpunkt liegt auf der Migration von OTRS-Systemen zu OTOBO sowie der Entwicklung individueller Erweiterungen für die Plattform.",{"city":12,"country":94},"Published service, pricing, and SLA information is indicative and may differ by contract or region.","https:\u002F\u002Flogo.clearbit.com\u002Fotobo.io",[680],{},"Rother OSS GmbH","rother-oss",{"github":1879,"website":1174},"https:\u002F\u002Fgithub.com\u002FRotherOSS","organizations\u002Frother-oss",[1882,1888,1892],{"name":1883,"description":1884,"price_text":548,"pricing_url":1885,"provenance":1886},"Enterprise OTOBO support","Professional support for OTOBO installations and operations.","https:\u002F\u002Fotobo.io\u002Fen\u002Fservices\u002F",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1887,"source_url":1885},"OTOBO services page",{"name":1889,"description":1890,"price_text":548,"pricing_url":1885,"provenance":1891},"Managed OTOBO hosting","Hosted OTOBO options with maintenance and operations support.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1887,"source_url":1885},{"name":1893,"description":1894,"price_text":548,"pricing_url":1885,"provenance":1895},"Migration and upgrade services","Migration support for moving from OTRS and other legacy stacks.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1887,"source_url":1885},[1883,1889,1893],[1898],{"name":563,"response_time":1899,"resolution_time":1899,"availability":1900,"coverage_hours":1901,"notes":1902,"provenance":1903},"Contract dependent","Defined per support agreement","Business hours and extended options","SLA values should be confirmed in the selected support plan.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":1904,"source_url":1905},"OTOBO website","https:\u002F\u002Fotobo.io\u002Fen\u002F",[28,27,108,478,1907,1045,435,705],"OTRS Fork","BJVJBQxw5oQZH61XJ3rZJA6gNOswB7j8pJh_b_EUx2g",{"id":1910,"certifications":1911,"contact":1912,"description":1914,"description_de":1915,"extension":11,"founded_year":12,"headquarters":1916,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1917,"meta":1918,"name":1919,"slug":1920,"social_links":1921,"stem":1922,"support_service_details":1923,"support_services":1924,"support_slas":1925,"tags":1926,"type":32,"__hash__":1930},"organizations\u002Forganizations\u002Fs3bt3r.json",[],{"website":1913},"https:\u002F\u002Fgithub.com\u002FS3bt3r","Sebastian (S3bt3r) is an open-source developer and the creator of the Zammad.Client library. This library provides a comprehensive .NET\u002FC# wrapper for the Zammad REST API, enabling developers to seamlessly integrate .NET applications with the Zammad helpdesk and ticketing system.","Sebastian (S3bt3r) ist ein Open-Source-Entwickler und der Schöpfer der Zammad.Client-Bibliothek. Diese Bibliothek bietet einen umfassenden .NET\u002FC#-Wrapper für die Zammad-REST-API und ermöglicht es Entwicklern, .NET-Anwendungen nahtlos in das Zammad-Helpdesk- und Ticketing-System zu integrieren.",{"country":68},[],{},"Sebastian (S3bt3r)","s3bt3r",{"github":1913,"website":1913},"organizations\u002Fs3bt3r",[],[],[],[105,1927,1928,1929,27,109],".NET","C#","API Client","BKqbHD5Uoy0t9iCCSeLJ8zRoM448wSquYHjIMwwEBBk",{"id":1932,"certifications":1933,"contact":1934,"description":1936,"description_de":1937,"extension":11,"founded_year":12,"headquarters":1938,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":1940,"meta":1941,"name":1942,"slug":1943,"social_links":1944,"stem":1946,"support_service_details":1947,"support_services":1948,"support_slas":1949,"tags":1950,"type":184,"__hash__":1952},"organizations\u002Forganizations\u002Fs7design.json",[],{"website":1935},"https:\u002F\u002Fs7codedesign.com\u002F","S7 Code & Design is a Serbian software development company specializing in the OTRS framework. They provide custom module development, professional support, and consulting services for open-source ITSM solutions, helping organizations optimize their service management processes.","S7 Code & Design ist ein serbisches Softwareentwicklungsunternehmen, das sich auf das OTRS-Framework spezialisiert hat. Sie bieten kundenspezifische Modulentwicklung, professionellen Support und Beratungsdienstleistungen für Open-Source-ITSM-Lösungen an und unterstützen Unternehmen bei der Optimierung ihrer Service-Management-Prozesse.",{"country":1939},"Serbia",[],{},"S7 Code & Design","s7design",{"website":1935,"github":1945},"https:\u002F\u002Fgithub.com\u002Fs7design","organizations\u002Fs7design",[],[],[],[80,81,28,108,27,1951],"Module Development","pcpcEgldiPgATOoGHnHXlCulElWIhU0FwQG0WC86OrA",{"id":1954,"certifications":1955,"contact":1956,"description":1958,"description_de":1959,"extension":11,"founded_year":12,"headquarters":1960,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1961,"meta":1962,"name":1963,"slug":1964,"social_links":1965,"stem":1966,"support_service_details":1967,"support_services":1968,"support_slas":1969,"tags":1970,"type":32,"__hash__":1972},"organizations\u002Forganizations\u002Fsamirfor.json",[],{"website":1957},"https:\u002F\u002Fgithub.com\u002Fsamirfor","Samir C. Costa is an open-source developer and contributor to the ITSM and monitoring ecosystem. He is recognized for creating Zabbix templates and automation scripts that integrate with tools like GLPI and FusionInventory, helping organizations bridge the gap between infrastructure monitoring and asset management.","Samir C. Costa ist ein Open-Source-Entwickler und Mitwirkender im ITSM- und Monitoring-Ökosystem. Er ist bekannt für die Erstellung von Zabbix-Templates und Automatisierungsskripten zur Integration von Tools wie GLPI und FusionInventory, die Unternehmen dabei unterstützen, die Lücke zwischen Infrastrukturüberwachung und Asset-Management zu schließen.",{"country":287},[],{},"Samir C. Costa","samirfor",{"website":1957,"github":1957},"organizations\u002Fsamirfor",[],[],[],[497,26,1971,499,28,868,27],"FusionInventory","mquganqYp96ig7o-ZEplem1eOD4qOPA30YkNuqU4cyM",{"id":1974,"certifications":1975,"contact":1976,"description":1978,"description_de":1979,"extension":11,"founded_year":12,"headquarters":1980,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":1981,"meta":1982,"name":1983,"slug":1984,"social_links":1985,"stem":1986,"support_service_details":1987,"support_services":1988,"support_slas":1989,"tags":1990,"type":32,"__hash__":1992},"organizations\u002Forganizations\u002Fsamueldc.json",[],{"website":1977},"https:\u002F\u002Fgithub.com\u002Fsamueldc","Samuel Diniz Casimiro is a Tech Lead and SRE with extensive experience in the ITSM space, particularly with Znuny and OTRS. He is a recognized community contributor who maintains Dockerized deployment solutions and contributes to the core codebase of the Znuny open-source project.","Samuel Diniz Casimiro ist ein Tech Lead und SRE mit umfassender Erfahrung im ITSM-Bereich, insbesondere mit Znuny und OTRS. Er ist ein anerkannter Community-Mitwirkender, der Docker-basierte Deployment-Lösungen pflegt und zum Core-Codebase des Znuny-Open-Source-Projekts beiträgt.",{"country":301},[],{},"Samuel Diniz Casimiro","samueldc",{"github":1977,"website":1977},"organizations\u002Fsamueldc",[],[],[],[81,80,367,797,1991,27],"SRE","87NhUISMoLf3FGmfAFBKfceiRb-szn-UVwZWNOjydfM",{"id":1994,"certifications":1995,"contact":1996,"description":1998,"description_de":1999,"extension":11,"founded_year":12,"headquarters":2000,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2001,"meta":2002,"name":2003,"slug":2004,"social_links":2005,"stem":2007,"support_service_details":2008,"support_services":2009,"support_slas":2010,"tags":2011,"type":184,"__hash__":2015},"organizations\u002Forganizations\u002Fscience-computing.json",[],{"website":1997},"https:\u002F\u002Fwww.science-computing.de\u002F","A German IT service provider and Atos subsidiary specializing in complex computing environments such as HPC, CAD, and CAE. Within the ITSM ecosystem, they are a recognized provider of professional services, consulting, and custom extensions for the OTRS and Znuny service management platforms.","Ein deutscher IT-Dienstleister und Atos-Tochterunternehmen, das auf komplexe Rechnerumgebungen wie HPC, CAD und CAE spezialisiert ist. Im ITSM-Ökosystem ist das Unternehmen ein anerkannter Anbieter von professionellen Dienstleistungen, Beratung und individuellen Erweiterungen für die Service-Management-Plattformen OTRS und Znuny.",{"country":94},[],{},"science + computing ag","science-computing",{"website":1997,"github":2006},"https:\u002F\u002Fgithub.com\u002Fscience-computing","organizations\u002Fscience-computing",[],[],[],[80,81,28,2012,2013,2014],"HPC","System Integration","Atos","TSXjAFKTwHfEYhqkTePO6O8maMn8B_YtrOBeUXcAKks",{"id":2017,"certifications":2018,"contact":2019,"description":2021,"description_de":2022,"extension":11,"founded_year":12,"headquarters":2023,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2024,"meta":2025,"name":2026,"slug":2027,"social_links":2028,"stem":2030,"support_service_details":2031,"support_services":2032,"support_slas":2033,"tags":2034,"type":184,"__hash__":2038},"organizations\u002Forganizations\u002Fseven-io.json",[],{"website":2020},"https:\u002F\u002Fwww.seven.io\u002F","seven.io is a German cloud messaging provider that offers a robust SMS gateway and API for automated notifications. The company provides specialized integrations and plugins for various ITSM, helpdesk, and monitoring platforms, including Zammad, Jira, Nagios, and Zabbix, enabling teams to send automated alerts and status updates via SMS and other mobile channels.","seven.io ist ein deutscher Cloud-Messaging-Anbieter, der ein leistungsstarkes SMS-Gateway und eine API für automatisierte Benachrichtigungen bereitstellt. Das Unternehmen bietet spezialisierte Integrationen und Plugins für verschiedene ITSM-, Helpdesk- und Monitoring-Plattformen wie Zammad, Jira, Nagios und Zabbix an, mit denen Teams automatisierte Alarme und Status-Updates per SMS und über andere mobile Kanäle versenden können.",{"country":94},[],{},"seven.io","seven-io",{"website":2020,"github":2029},"https:\u002F\u002Fgithub.com\u002Fseven-io","organizations\u002Fseven-io",[],[],[],[2035,2036,154,155,2037,181,156],"sms-gateway","notifications","messaging","pTygitflB0SjRc_-IWFqZ2rfQPNIalApUcO7vje9hP8",{"id":2040,"certifications":2041,"contact":2042,"description":2044,"description_de":2045,"extension":11,"founded_year":12,"headquarters":2046,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2047,"meta":2048,"name":2049,"slug":2050,"social_links":2051,"stem":2052,"support_service_details":2053,"support_services":2054,"support_slas":2055,"tags":2056,"type":32,"__hash__":2057},"organizations\u002Forganizations\u002Fshikin.json",[],{"website":2043},"https:\u002F\u002Fgithub.com\u002Fshikin","Walid Nouh, widely known by his handle 'Shikin', is a veteran core developer and product manager for the GLPI ITSM platform. Since 2006, he has been a central figure in the GLPI community, responsible for developing and maintaining essential plugins such as Fields, Generic Object, and PDF, which are used by thousands of organizations to extend GLPI's core capabilities.","Walid Nouh, weithin bekannt unter seinem Pseudonym „Shikin“, ist ein langjähriger Core-Entwickler und Produktmanager für die GLPI ITSM-Plattform. Seit 2006 ist er eine zentrale Figur in der GLPI-Community und verantwortlich für die Entwicklung und Pflege essenzieller Plugins wie Fields, Generic Object und PDF, die von Tausenden von Organisationen genutzt werden, um die Kernfunktionen von GLPI zu erweitern.",{"country":42},[],{},"Walid Nouh (Shikin)","shikin",{"github":2043,"website":2043},"organizations\u002Fshikin",[],[],[],[26,28,27,591,31,29],"pdnRr8v9sUQhknoDgzNLrMLz7vZzvIPHkIG_n7ApiRM",{"id":2059,"certifications":2060,"contact":2061,"description":2063,"description_de":2064,"extension":11,"founded_year":12,"headquarters":12,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2065,"meta":2066,"name":2067,"slug":2068,"social_links":2069,"stem":2071,"support_service_details":2072,"support_services":2073,"support_slas":2074,"tags":2075,"type":32,"__hash__":2077},"organizations\u002Forganizations\u002Fsirhexalot.json",[],{"website":2062},"https:\u002F\u002Fn8n.io\u002Fcreators\u002Fsirhexalot\u002F","An open-source developer and automation specialist who creates integrations and workflow templates for the Zammad ITSM system, primarily using the n8n platform. As a verified creator on n8n, he provides solutions for syncing Entra ID users, managing Zammad roles, and automating data exports.","Ein Open-Source-Entwickler und Automatisierungsspezialist, der Integrationen und Workflow-Vorlagen für das Zammad ITSM-System erstellt, primär unter Verwendung der n8n-Plattform. Als verifizierter Ersteller auf n8n bietet er Lösungen für die Synchronisierung von Entra ID-Benutzern, die Verwaltung von Zammad-Rollen und den automatisierten Datenexport an.",[],{},"Sirhexalot","sirhexalot",{"website":2062,"github":2070},"https:\u002F\u002Fgithub.com\u002FSirhexalot","organizations\u002Fsirhexalot",[],[],[],[105,180,868,869,27,109,2076],"Entra ID","duKnE7AQU29v-R5PBQyDz2SFsLW2N_1ShLIdPezUtBA",{"id":2079,"certifications":2080,"contact":2081,"description":2083,"description_de":2084,"extension":11,"founded_year":12,"headquarters":2085,"information_disclaimer":2086,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":2087,"maintained_systems":2088,"meta":2089,"name":2090,"slug":2091,"social_links":2092,"stem":2094,"support_service_details":2095,"support_services":2109,"support_slas":2110,"tags":2115,"type":184,"__hash__":2119},"organizations\u002Forganizations\u002Fsoftoft.json",[],{"website":2082,"support_email":12,"sales_email":12},"https:\u002F\u002Fsoftoft.de","Softoft is a technology company specializing in AI-powered automation and custom software solutions for open-source ticket systems. They are the developers of Open Ticket AI (OTAI), an on-premise automation engine that classifies, routes, and processes tickets for systems like OTRS, Znuny, OTOBO, and Zammad.","Softoft ist ein Technologieunternehmen, das sich auf KI-gestützte Automatisierung und maßgeschneiderte Softwarelösungen für Open-Source-Ticketsysteme spezialisiert hat. Sie sind die Entwickler von Open Ticket AI (OTAI), einer On-Premise-Automatisierungs-Engine, die Tickets für Systeme wie OTRS, Znuny, OTOBO und Zammad klassifiziert, weiterleitet und verarbeitet.",{"city":12,"country":68},"Displayed service, price, and SLA data is informational and may differ in custom offers.","https:\u002F\u002Flogo.clearbit.com\u002Fsoftoft.de",[],{},"Softoft","softoft",{"github":2093,"website":2082},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga","organizations\u002Fsoftoft",[2096,2101,2105],{"name":2097,"description":2098,"price_text":548,"pricing_url":2082,"provenance":2099},"AI workflow consulting for ITSM","Advisory and implementation support for AI-enabled service desk workflows.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},"Softoft website",{"name":2102,"description":2103,"price_text":548,"pricing_url":2082,"provenance":2104},"Custom plugin and API integration","Custom development for plugins and external system integrations.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},{"name":2106,"description":2107,"price_text":548,"pricing_url":2082,"provenance":2108},"Runtime and automation support","Support for runtime operations and automation rollouts.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},[2097,2102,2106],[2111],{"name":563,"response_time":564,"resolution_time":564,"availability":2112,"coverage_hours":566,"notes":2113,"provenance":2114},"As defined per customer agreement","SLA commitments should be confirmed directly with Softoft.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2100,"source_url":2082},[681,2116,680,154,2117,181,59,157,2118],"znuny","ai","kanban","oym3mXG8ladeHmqxRAbekPDksJ3lxNqhGx41UcWELfI",{"id":2121,"certifications":2122,"contact":2123,"description":2125,"description_de":2126,"extension":11,"founded_year":12,"headquarters":2127,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2128,"meta":2129,"name":2130,"slug":2131,"social_links":2132,"stem":2134,"support_service_details":2135,"support_services":2136,"support_slas":2137,"tags":2138,"type":32,"__hash__":2139},"organizations\u002Forganizations\u002Fsvenoe.json",[],{"website":2124},"https:\u002F\u002Fotobo.de","Sven Oehme is a core developer at Rother OSS GmbH and a primary maintainer of the OTOBO open-source service management suite. With a strong background in Perl and the OTRS ecosystem, he plays a key role in the technical development and maintenance of OTOBO, focusing on core functionality and ITSM modules.","Sven Oehme ist Core-Entwickler bei der Rother OSS GmbH und einer der Hauptentwickler der Open-Source-Service-Management-Suite OTOBO. Mit seiner langjährigen Erfahrung im OTRS-Ökosystem und in der Perl-Entwicklung trägt er maßgeblich zur technischen Weiterentwicklung von OTOBO bei, insbesondere im Bereich des Systemkerns und der ITSM-Module.",{"country":94},[],{},"Sven Oehme","svenoe",{"website":2124,"github":2133},"https:\u002F\u002Fgithub.com\u002Fsvenoe","organizations\u002Fsvenoe",[],[],[],[478,80,84,28,27,1045],"hPrBZCmRjzsFXzX8dwIM1imtbqWzC28KciPVgAVUSPw",{"id":2141,"certifications":2142,"contact":2143,"description":2145,"description_de":2146,"extension":11,"founded_year":12,"headquarters":2147,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2148,"meta":2149,"name":2150,"slug":2151,"social_links":2152,"stem":2154,"support_service_details":2155,"support_services":2156,"support_slas":2157,"tags":2158,"type":32,"__hash__":2160},"organizations\u002Forganizations\u002Ft3easy.json",[],{"website":2144},"https:\u002F\u002Fwww.t3easy.de\u002F","t3easy is the professional brand of Jan Kiesewetter, a developer and consultant specializing in TYPO3 and Zammad. He provides expert services for Zammad deployment (especially via Docker), API integrations, and maintains various open-source tools for the ITSM and CMS ecosystem. He is an active contributor to the Zammad community, particularly in the area of containerized infrastructure.","t3easy ist die professionelle Marke von Jan Kiesewetter, einem Entwickler und Berater, der auf TYPO3 und Zammad spezialisiert ist. Er bietet Experten-Services für das Zammad-Deployment (insbesondere via Docker), API-Integrationen und pflegt verschiedene Open-Source-Tools für das ITSM- und CMS-Ökosystem. Er ist ein aktiver Unterstützer der Zammad-Community, insbesondere im Bereich containerisierter Infrastrukturen.",{"country":68},[],{},"t3easy (Jan Kiesewetter)","t3easy",{"website":2144,"github":2153},"https:\u002F\u002Fgithub.com\u002Ft3easy","organizations\u002Ft3easy",[],[],[],[105,2159,367,368,437,109,27],"TYPO3","gOTbSeKAJILFSGPIcbqnEOcZUBPNsaSJtE_GkXNGeI8",{"id":2162,"certifications":2163,"contact":2164,"description":2166,"description_de":2167,"extension":11,"founded_year":12,"headquarters":2168,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2169,"meta":2170,"name":2171,"slug":2172,"social_links":2173,"stem":2174,"support_service_details":2175,"support_services":2176,"support_slas":2177,"tags":2178,"type":32,"__hash__":2181},"organizations\u002Forganizations\u002Ftbaschak.json",[],{"website":2165},"https:\u002F\u002Fgithub.com\u002Ftbaschak","Thorsten Baschak is an active open-source developer and community contributor within the Zammad ecosystem. He specializes in creating bridges and integrations between Zammad and decentralized communication platforms like Matrix and Mattermost, as well as developing tools for cross-system ticket synchronization and automation.","Thorsten Baschak ist ein aktiver Open-Source-Entwickler und Community-Beitragender im Zammad-Ökosystem. Er ist spezialisiert auf die Erstellung von Bridges und Integrationen zwischen Zammad und dezentralen Kommunikationsplattformen wie Matrix und Mattermost sowie auf die Entwicklung von Tools zur systemübergreifenden Ticket-Synchronisation und Automatisierung.",{"country":94},[],{},"Thorsten Baschak","tbaschak",{"github":2165,"website":2165},"organizations\u002Ftbaschak",[],[],[],[105,747,2179,27,109,2180],"Mattermost","Ticket Sync","yh9CmPzdWS8jo3TA_S51p6I1ODGfc8txK_mvMi7ojpY",{"id":2183,"certifications":2184,"contact":2185,"description":2187,"description_de":2188,"extension":11,"founded_year":12,"headquarters":2189,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2190,"meta":2191,"name":2192,"slug":2193,"social_links":2194,"stem":2195,"support_service_details":2196,"support_services":2197,"support_slas":2198,"tags":2199,"type":32,"__hash__":2202},"organizations\u002Forganizations\u002Fthorsten-l.json",[],{"website":2186},"https:\u002F\u002Fgithub.com\u002Fthorsten-l","Thorsten Ludewig is a German software developer and IT administrator at Ostfalia University of Applied Sciences. He is a recognized contributor to the Zammad ecosystem, specializing in integration tools and scripts for LDAP synchronization, authentication, and API clients.","Thorsten Ludewig ist ein deutscher Softwareentwickler und IT-Administrator an der Ostfalia Hochschule für angewandte Wissenschaften. Er ist ein bekannter Mitwirkender im Zammad-Ökosystem und spezialisiert auf Integrationswerkzeuge und Skripte für LDAP-Synchronisierung, Authentifizierung und API-Clients.",{"country":68},[],{},"Thorsten Ludewig","thorsten-l",{"github":2186,"website":2186},"organizations\u002Fthorsten-l",[],[],[],[154,2200,158,59,2201,181],"ldap","java","TjNAtCIceQlqOV8Ee6iO_0gX0gjlekPDanOtAqDQNIM",{"id":2204,"certifications":2205,"contact":2206,"description":2208,"description_de":2209,"extension":11,"founded_year":12,"headquarters":2210,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2212,"meta":2213,"name":2214,"slug":2215,"social_links":2216,"stem":2218,"support_service_details":2219,"support_services":2220,"support_slas":2221,"tags":2222,"type":413,"__hash__":2225},"organizations\u002Forganizations\u002Funiversita-di-ferrara.json",[],{"website":2207},"https:\u002F\u002Fwww.unife.it","An Italian public university that has significantly contributed to the GLPI service management ecosystem. It is best known for developing foundational open-source plugins such as 'Generic Object' and 'Fields', which allow for extensive customization of asset management and have since become integral parts of the GLPI platform.","Eine staatliche italienische Universität, die maßgeblich zum GLPI-Service-Management-Ökosystem beigetragen hat. Sie ist vor allem für die Entwicklung grundlegender Open-Source-Plugins wie „Generic Object“ und „Fields“ bekannt, die eine umfassende Anpassung des Asset-Managements ermöglichen und mittlerweile feste Bestandteile der GLPI-Plattform sind.",{"country":2211},"IT",[],{},"Università degli Studi di Ferrara","universita-di-ferrara",{"website":2207,"github":2217},"https:\u002F\u002Fgithub.com\u002Funife","organizations\u002Funiversita-di-ferrara",[],[],[],[26,27,2223,28,31,2224],"Education","Italy","rddw6G14ayYnCkp2O6IFKT2EtkYXbGDmuwMp0Uqxp7U",{"id":2227,"certifications":2228,"contact":2229,"description":2231,"description_de":2232,"extension":11,"founded_year":12,"headquarters":2233,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2234,"meta":2235,"name":2236,"slug":2237,"social_links":2238,"stem":2239,"support_service_details":2240,"support_services":2241,"support_slas":2242,"tags":2243,"type":32,"__hash__":2247},"organizations\u002Forganizations\u002Fvladslugin987.json",[],{"website":2230},"https:\u002F\u002Fgithub.com\u002Fvladslugin987","Vladislav Slugin, also known as vsdev., is an individual developer and IT student based in Germany. He contributes to the ITSM ecosystem by providing UI enhancements, most notably 'The Dark Theme for OTRS' extension for Google Chrome. His technical focus includes cross-platform development with Kotlin, Compose Multiplatform, and Tauri.","Vladislav Slugin, auch bekannt als vsdev., ist ein in Deutschland ansässiger Individualentwickler und IT-Student. Er trägt zum ITSM-Ökosystem durch UI-Verbesserungen bei, insbesondere durch die Chrome-Erweiterung „The Dark Theme for OTRS“. Sein technischer Fokus liegt auf der plattformübergreifenden Entwicklung mit Kotlin, Compose Multiplatform und Tauri.",{"country":68},[],{},"Vladislav Slugin","vladslugin987",{"github":2230,"website":2230},"organizations\u002Fvladslugin987",[],[],[],[80,2244,2245,2246,27],"UI Enhancement","Chrome Extension","Kotlin","nMnvY1Tu-Hm3W6y_o_e9s6dAiV2EFINBPwuugjbdbLo",{"id":2249,"certifications":2250,"contact":2251,"description":2253,"description_de":2254,"extension":11,"founded_year":12,"headquarters":2255,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":16,"logo_url":12,"maintained_systems":2256,"meta":2257,"name":2258,"slug":2259,"social_links":2260,"stem":2262,"support_service_details":2263,"support_services":2264,"support_slas":2265,"tags":2266,"type":184,"__hash__":2269},"organizations\u002Forganizations\u002Fwearetechnative.json",[],{"website":2252},"https:\u002F\u002Ftechnative.eu","TechNative is a Dutch cloud consultancy and AWS Advanced Tier Services Partner based in Amersfoort. The company specializes in managed cloud services, FinOps, and the development of open-source integrations for ITSM tools like Jira. As a leading FinOps implementation and training partner in the BeNeLux region, TechNative helps organizations optimize their cloud infrastructure and operational costs through expert guidance and custom software solutions.","TechNative ist ein niederländisches Cloud-Beratungsunternehmen und AWS Advanced Tier Services Partner mit Sitz in Amersfoort. Das Unternehmen ist spezialisiert auf Managed Cloud Services, FinOps und die Entwicklung von Open-Source-Integrationen für ITSM-Tools wie Jira. Als führender Partner für FinOps-Implementierung und -Schulung in den BeNeLux-Ländern unterstützt TechNative Unternehmen bei der Optimierung ihrer Cloud-Infrastruktur und Betriebskosten durch Expertenberatung und maßgeschneiderte Softwarelösungen.",{"country":1309},[],{},"TechNative","wearetechnative",{"website":2252,"github":2261},"https:\u002F\u002Fgithub.com\u002Fwearetechnative","organizations\u002Fwearetechnative",[],[],[],[1736,2267,749,2268,1411,27,797],"FinOps","Cloud Consulting","_9iWaufk1lKkidf_ndqRoZ_W7rLqU-6AsUNQZm9M2Ok",{"id":2271,"certifications":2272,"contact":2273,"description":2275,"description_de":2276,"extension":11,"founded_year":12,"headquarters":2277,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2279,"meta":2280,"name":2281,"slug":2282,"social_links":2283,"stem":2285,"support_service_details":2286,"support_services":2287,"support_slas":2288,"tags":2289,"type":32,"__hash__":2292},"organizations\u002Forganizations\u002Fymyasoedov.json",[],{"website":2274},"https:\u002F\u002Fymyasoedov.github.io","Yuri Myasoedov is a software developer and open-source contributor specializing in the Znuny and OTRS ITSM platforms. He is recognized for developing performance-oriented extensions, particularly those integrating Redis for caching and session management to enhance system scalability and speed.","Yuri Myasoedov ist ein Softwareentwickler und Open-Source-Mitwirkender, der sich auf die ITSM-Plattformen Znuny und OTRS spezialisiert hat. Er ist bekannt für die Entwicklung performanceorientierter Erweiterungen, insbesondere für die Integration von Redis für Caching und Session-Management zur Verbesserung der Systemskalierbarkeit und -geschwindigkeit.",{"country":2278},"RU",[],{},"Yuri Myasoedov","ymyasoedov",{"website":2274,"github":2284},"https:\u002F\u002Fgithub.com\u002Fymyasoedov","organizations\u002Fymyasoedov",[],[],[],[81,80,2290,2291,27],"Redis","Performance Optimization","rGRDdsUmftqbOp5UN5J2KJu2xFQ6sriDfHnAGqdnS4Y",{"id":2294,"certifications":2295,"contact":2296,"description":2298,"description_de":2299,"extension":11,"founded_year":12,"headquarters":2300,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":16,"is_vendor":16,"logo_url":12,"maintained_systems":2302,"meta":2303,"name":2304,"slug":2305,"social_links":2306,"stem":2307,"support_service_details":2308,"support_services":2309,"support_slas":2310,"tags":2311,"type":32,"__hash__":2314},"organizations\u002Forganizations\u002Fzakharovandrew.json",[],{"website":2297},"https:\u002F\u002Fgithub.com\u002FZakharovAndrew","Andrey Zakharov is a full-stack developer and open-source contributor who specializes in building integrations and extensions. He is notably the author of a REST API implementation for the OTRS ticketing system and various modules for the Yii2 framework.","Andrey Zakharov ist ein Full-Stack-Entwickler und Open-Source-Contributor, der sich auf die Erstellung von Integrationen und Erweiterungen spezialisiert hat. Er ist insbesondere der Autor einer REST-API-Implementierung für das OTRS-Ticketsystem sowie verschiedener Module für das Yii2-Framework.",{"country":2301},"Ukraine",[],{},"Andrey Zakharov","zakharovandrew",{"website":2297,"github":2297},"organizations\u002Fzakharovandrew",[],[],[],[80,2312,84,591,2313,28,27],"REST API","Yii2","hutF4mg6Ek6yDhbl-lT1im8wpVRNODuf6MdzWTfv4yU",{"id":2316,"certifications":2317,"contact":2318,"description":2320,"description_de":2321,"extension":11,"founded_year":12,"headquarters":2322,"information_disclaimer":12,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":12,"maintained_systems":2323,"meta":2324,"name":2325,"slug":154,"social_links":2326,"stem":2328,"support_service_details":2329,"support_services":2330,"support_slas":2331,"tags":2332,"type":184,"__hash__":2334},"organizations\u002Forganizations\u002Fzammad.json",[],{"website":2319},"https:\u002F\u002Fzammad.com","Zammad is a professional open-source helpdesk and ticketing system designed for customer support and IT service management. It features multi-channel communication, including email, telephone, chat, and social media integration, providing a unified interface for support teams to manage inquiries efficiently.","Zammad ist ein professionelles Open-Source-Helpdesk- und Ticketing-System für den Kundensupport und das IT-Service-Management. Es bietet Multi-Channel-Kommunikation über E-Mail, Telefon, Chat und soziale Medien in einer zentralen Benutzeroberfläche, um Support-Teams eine effiziente Bearbeitung von Anfragen zu ermöglichen.",{"country":68},[],{},"Zammad GmbH",{"website":2319,"github":2327},"https:\u002F\u002Fgithub.com\u002Fzammad","organizations\u002Fzammad",[],[],[],[456,108,27,657,28,2333],"Multi-channel Support","pKichDaOmZT5c6hewSPc6Z8P0R1bpz0Qzd6yAra4NVY",{"id":2336,"certifications":2337,"contact":2338,"description":2339,"description_de":2340,"extension":11,"founded_year":12,"headquarters":2341,"information_disclaimer":2343,"is_plugin_developer":15,"is_support_provider":15,"is_vendor":15,"logo_url":2344,"maintained_systems":2345,"meta":2346,"name":2347,"slug":2348,"social_links":2349,"stem":2351,"support_service_details":2352,"support_services":2367,"support_slas":2368,"tags":2376,"type":184,"__hash__":2378},"organizations\u002Forganizations\u002Fznuny-gmbh.json",[],{"website":1786,"support_email":12,"support_portal":12},"Znuny GmbH is the primary maintainer and vendor of Znuny, a prominent open-source ticket and enterprise service management system. Founded in 2012 and based in Berlin, the company ensures the continued development of the platform, which originated as a community-driven fork of the OTRS Community Edition. They provide professional services including support subscriptions, consulting, training, custom development, and managed hosting.","Die Znuny GmbH ist der Hauptentwickler und Anbieter von Znuny, einem führenden Open-Source-Ticketsystem für Support und Enterprise Service Management. Das 2012 gegründete Unternehmen mit Sitz in Berlin verantwortet die Weiterentwicklung der Plattform, die als Community-gesteuerter Fork der OTRS Community Edition entstand. Zum Portfolio gehören professionelle Dienstleistungen wie Support-Abonnements, Beratung, Schulungen, Individualentwicklung und Managed Hosting.",{"city":2342,"country":68},"Frankfurt am Main","Service pricing and SLA values can vary by contract and may change over time. Please verify directly with the organization.","https:\u002F\u002Flogo.clearbit.com\u002Fznuny.com",[2116],{},"Znuny GmbH","znuny-gmbh",{"github":2350,"website":1786},"https:\u002F\u002Fgithub.com\u002Fznuny","organizations\u002Fznuny-gmbh",[2353,2359,2363],{"name":2354,"description":2355,"price_text":548,"pricing_url":2356,"provenance":2357},"Commercial Znuny support","Operational support and consulting for production Znuny environments.","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fservices\u002F",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2358,"source_url":2356},"Znuny services page",{"name":2360,"description":2361,"price_text":548,"pricing_url":2356,"provenance":2362},"Managed services and consulting","Managed operations and advisory for enterprise ticketing setups.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2358,"source_url":2356},{"name":2364,"description":2365,"price_text":548,"pricing_url":2356,"provenance":2366},"Training and implementation support","Enablement and implementation guidance for teams.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2358,"source_url":2356},[2354,2360,2364],[2369],{"name":563,"response_time":1899,"resolution_time":1899,"availability":2370,"coverage_hours":2371,"notes":2372,"provenance":2373},"As defined in support contract","Business hours or extended options","Exact SLAs are typically agreed per customer contract.",{"created_by_organization":16,"verified_by_organization":16,"source_type":550,"source_label":2374,"source_url":2375},"Znuny website","https:\u002F\u002Fwww.znuny.com\u002Fen\u002F",[28,108,27,1907,1045,655,2377],"Customer Service","ca5j3IzHMgQMDrsVepg1WacPq9gGaS8b8z29JBKYBzE",[2380,2431,2472,2509,2554,2593,2623,2659,2691,2724,2752,2789,2826,2856,2897,2930,2961,2998,3037,3067,3105,3145,3174,3207,3240,3273,3307,3336,3366,3403,3433,3463,3495,3530,3566,3595,3626,3663,3694,3724,3753,3785,3815,3844,3876,3914,3945,3985,4021,4065,4098,4127,4161,4191,4224,4259,4297,4324,4352,4386,4418,4452,4480,4512,4548,4578,4611,4639,4668,4695,4729,4772,4803,4838,4871,4904,4937,4970,5001,5032,5066,5099,5133,5166,5199,5230,5267,5297,5334,5372,5401,5441,5477,5510,5549,5583,5615,5647,5678,5711,5741,5769,5799,5832,5865,5895,5929,5961,5994,6025,6054,6084,6114,6143,6174,6209,6243,6276,6306,6339,6372,6406,6440,6473,6507,6539,6570,6605,6642,6672,6700,6728,6761,6794,6826,6855,6885,6919,6948,6974,7005,7038,7079,7114,7146,7181,7218,7252,7285,7324,7354,7383,7414,7444,7473,7500,7530,7558,7586,7615,7643,7674,7703,7733,7761,7789,7816,7845,7876,7904,7930,7959,7989,8018,8049,8079,8112,8147,8177,8206,8239,8269,8301,8331,8367,8398,8429,8461,8491,8524,8553,8584,8615,8645,8674,8704,8736,8766,8799],{"id":2381,"basic_info":2382,"calls_to_action":2393,"compatibility":2398,"extension":11,"media":2411,"meta":2413,"metrics":2414,"pricing_and_payment":2416,"provider":2419,"seo_and_faqs":2421,"stem":2425,"technical_details":2426,"ui_configuration":12,"uuid":2429,"__hash__":2430},"packages\u002Fpackages\u002Factive-directory-password.json",{"title":2383,"slug":2384,"summary":2385,"tags":2386,"categories":2390,"summary_de":2392},"Active Directory Password","active-directory-password","Enables agents and customers to change their Active Directory passwords directly within the Znuny interface while adhering to existing domain security and complexity policies.",[2387,2388,1388,2389],"Active Directory","Password Management","Self-Service",[1388,2391],"User Management","Ermöglicht es Agenten und Kunden, ihre Active Directory-Passwörter direkt in der Znuny-Oberfläche zu ändern, wobei die bestehenden Sicherheits- und Komplexitätsrichtlinien der Domäne eingehalten werden.",[2394],{"type":2395,"text":2396,"url":2397,"is_internal":16},"primary","Download","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Factive-directory-password",{"systems":2399,"dependencies":2410},[2400],{"system_id":2116,"system_name":81,"supported_versions":2401},[2402,2403,2404,2405,2406,2407,2408,2409],"6.0","6.1","6.2","6.3","6.4","6.5","7.0","7.1",[],{"screenshots":2412},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},0,{"is_free":16,"currency":2417,"payment_models":2418},"EUR",[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16,"social_links":2420},{},{"meta_title":2422,"meta_description":2423,"faqs":2424},"Active Directory Password | Open ITSM Hub","Allows agents and customers to change their Active Directory passwords directly from the ticket system while maintaining existing security and complexity settings.",[],"packages\u002Factive-directory-password",{"package_type":2427,"repository_url":2397,"license":2428},".opm","Proprietary","b66ebd7a-8e80-4285-b383-83cca24513a4","EwDq2AS3q1WfjPuX744bVH9M_eugDEiUM9KRgxcdqYM",{"id":2432,"basic_info":2433,"calls_to_action":2444,"compatibility":2447,"extension":11,"media":2454,"meta":2456,"metrics":2457,"pricing_and_payment":2458,"provider":2460,"seo_and_faqs":2462,"stem":2466,"technical_details":2467,"ui_configuration":12,"uuid":2470,"__hash__":2471},"packages\u002Fpackages\u002Fadvanced-attachments.json",{"title":2434,"slug":2435,"summary":2436,"tags":2437,"categories":2441,"summary_de":2443},"Advanced Attachments","advanced-attachments","Enhances attachment handling by allowing agents to preview images, download multiple files as a ZIP archive, and reuse attachments from previous articles within the same ticket.",[83,2438,2439,2440],"File Preview","Bulk Download","Productivity",[2442,1045],"Document Management","Optimiert die Handhabung von Anhängen durch Bildervorschau, ZIP-Download mehrerer Dateien und die Wiederverwendung von Anhängen aus vorherigen Artikeln innerhalb eines Tickets.",[2445],{"type":2395,"text":2396,"url":2446,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fadvanced-attachments",{"systems":2448,"dependencies":2453},[2449],{"system_id":2116,"system_name":81,"supported_versions":2450},[2407,2408,2409,2451,2452],"7.2","7.3",[],{"screenshots":2455},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":2459},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16,"social_links":2461},{},{"meta_title":2463,"meta_description":2464,"faqs":2465},"Advanced Attachments | Open ITSM Hub","Tools to manage, preview, and reuse ticket attachments. Includes bulk or individual downloads, image previews, and one-click attachment of previous files.",[],"packages\u002Fadvanced-attachments",{"package_type":2427,"repository_url":2446,"license":2468,"latest_version":2469},"AGPL-3.0","7.3.1","26a5a77c-8894-44db-9577-02bcee594ee1","Pt4ZVIL9CUYlTDT0XBG9u9f_DYcyAp3zwLjpvUgk45o",{"id":2473,"basic_info":2474,"calls_to_action":2484,"compatibility":2488,"extension":11,"media":2493,"meta":2495,"metrics":12,"pricing_and_payment":2496,"provider":2498,"seo_and_faqs":12,"stem":2500,"technical_details":2501,"ui_configuration":2506,"uuid":12,"__hash__":2508},"packages\u002Fpackages\u002Fahmadsajid1989zammadapibundle.json",{"title":2475,"slug":2476,"summary":2477,"tags":2478,"categories":2481,"summary_de":2483},"ZammadApiBundle","ahmadsajid1989zammadapibundle","A Symfony bundle that provides a REST API client for integrating Symfony applications with the Zammad ticketing system.",[2479,105,1929,591,2480],"Symfony","Bundle",[2482],"Integrations & API","Ein Symfony-Bundle, das einen REST-API-Client zur Integration von Symfony-Anwendungen mit dem Zammad-Ticketsystem bereitstellt.",[2485],{"type":2395,"text":2486,"url":2487,"is_internal":16},"View Source","https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fahmadsajid1989\u002Fzammadapibundle",{"systems":2489,"dependencies":2492},[2490],{"system_id":154,"system_name":105,"supported_versions":2491},[],[],{"screenshots":2494},[],{},{"is_free":15,"payment_models":2497},[],{"vendor_name":2499,"vendor_type":32,"is_support_provider":16},"Ahmad Sajid","packages\u002Fahmadsajid1989zammadapibundle",{"package_type":2502,"repository_url":2503,"latest_version":2504,"license":2505},"other","https:\u002F\u002Fgithub.com\u002Fahmadsajid1989\u002Fzammadapibundle","1.0.0","MIT",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"default-detail","mWCuTA4MshKRF4AjYZ-9aKxVtkNlRGVr0PCNtx8-Yfo",{"id":2510,"basic_info":2511,"calls_to_action":2522,"compatibility":2525,"extension":11,"media":2542,"meta":2544,"metrics":12,"pricing_and_payment":2545,"provider":2547,"seo_and_faqs":12,"stem":2548,"technical_details":2549,"ui_configuration":2552,"uuid":12,"__hash__":2553},"packages\u002Fpackages\u002Fappotrscreateticket.json",{"title":2512,"slug":2513,"summary":2514,"tags":2515,"categories":2519,"summary_de":2521},"App::OTRS::CreateTicket","appotrscreateticket","A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service. It enables automated ticket creation from external scripts or the terminal.",[2516,592,2517,84,2518],"CLI","Ticket Creation","Generic Interface",[2482,2520],"Workflow Automation","Ein Kommandozeilen-Tool zur Erstellung von Tickets in OTRS, Znuny und OTOBO über den Generic Interface Web-Service. Es ermöglicht die automatisierte Ticketerstellung aus externen Skripten oder dem Terminal.",[2523],{"type":2395,"text":2486,"url":2524,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fpod\u002FApp::OTRS::CreateTicket",{"systems":2526,"dependencies":2541},[2527,2534,2536],{"system_id":2528,"system_name":2529,"supported_versions":2530},"otrs-ce","OTRS CE",[2531,2532,2533,2402],"3.1","4.0","5.0",{"system_id":2116,"system_name":81,"supported_versions":2535},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":2537},[2538,2539,2540],"10.0","10.1","11.0",[],{"screenshots":2543},[],{},{"is_free":15,"payment_models":2546},[],{"vendor_name":1312,"vendor_type":32,"is_support_provider":16},"packages\u002Fappotrscreateticket",{"package_type":2502,"repository_url":2550,"latest_version":2551,"license":2468},"https:\u002F\u002Fgithub.com\u002Fmbeijen\u002FApp-OTRS-CreateTicket","1.16",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"FpfAWDs9QYpqccG8B9n0Wn5xOd05Gq5_8D36clNR68Q",{"id":2555,"basic_info":2556,"calls_to_action":2568,"compatibility":2571,"extension":11,"media":2580,"meta":2582,"metrics":12,"pricing_and_payment":2583,"provider":2585,"seo_and_faqs":12,"stem":2587,"technical_details":2588,"ui_configuration":2591,"uuid":12,"__hash__":2592},"packages\u002Fpackages\u002Farticleunseen.json",{"title":2557,"slug":2558,"summary":2559,"tags":2560,"categories":2565,"summary_de":2567},"ArticleUnseen","articleunseen","Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.",[2561,2562,2563,2564],"Article Management","Agent UI","Ticket Zoom","Unseen",[2566],"User Interface","Fügt eine Artikel-Aktion hinzu, mit der Agenten einzelne Artikel als ungelesen markieren können, sodass diese im System wieder als neu erscheinen.",[2569],{"type":2395,"text":2486,"url":2570,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FArticleUnseen-7.0.0",{"systems":2572,"dependencies":2579},[2573,2575,2577],{"system_id":2116,"system_name":81,"supported_versions":2574},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":2576},[2538,2539],{"system_id":2528,"system_name":2529,"supported_versions":2578},[2402],[],{"screenshots":2581},[],{},{"is_free":15,"payment_models":2584},[],{"vendor_name":2586,"vendor_type":184,"is_support_provider":16},"maxence","packages\u002Farticleunseen",{"package_type":2427,"repository_url":2570,"latest_version":2589,"license":2590},"7.0.0","GNU AGPL v3.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"8IrMqKZQ5GpnjRvPxHb9oLFfahBXZXbUGQQOTPhTxP0",{"id":2594,"basic_info":2595,"calls_to_action":2603,"compatibility":2606,"extension":11,"media":2611,"meta":2613,"metrics":12,"pricing_and_payment":2614,"provider":2616,"seo_and_faqs":12,"stem":2617,"technical_details":2618,"ui_configuration":2621,"uuid":12,"__hash__":2622},"packages\u002Fpackages\u002Fcheckzammad.json",{"title":2596,"slug":2597,"summary":2598,"tags":2599,"categories":2601,"summary_de":2602},"check_zammad","checkzammad","A Nagios-compatible monitoring plugin designed to check the health and operational status of a Zammad instance using its API.",[156,1083,890,154,2600],"api",[499,2482],"Ein Nagios-kompatibles Monitoring-Plugin zur Überprüfung des Status und der Betriebsbereitschaft einer Zammad-Instanz über die API.",[2604],{"type":2395,"text":2486,"url":2605,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Ft3easy\u002Fcheck_zammad",{"systems":2607,"dependencies":2610},[2608],{"system_id":154,"system_name":105,"supported_versions":2609},[],[],{"screenshots":2612},[],{},{"is_free":15,"payment_models":2615},[],{"vendor_name":2151,"vendor_type":184,"is_support_provider":16},"packages\u002Fcheckzammad",{"package_type":2502,"repository_url":2605,"latest_version":2619,"license":2620},"1.1.0","GPL-3.0-or-later",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"r6LQviuwu0mEUdAXVyCkYtkhQH_hMJrUsAHHOqdoLmc",{"id":2624,"basic_info":2625,"calls_to_action":2637,"compatibility":2640,"extension":11,"media":2647,"meta":2649,"metrics":12,"pricing_and_payment":2650,"provider":2652,"seo_and_faqs":12,"stem":2653,"technical_details":2654,"ui_configuration":2657,"uuid":12,"__hash__":2658},"packages\u002Fpackages\u002Fclarind-helpdesk.json",{"title":2626,"slug":2627,"summary":2628,"tags":2629,"categories":2634,"summary_de":2636},"CLARIN-D Helpdesk OTRS Extension","clarind-helpdesk","A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP-based web API, a PHP support form, and R-based statistical reporting.",[80,2630,2631,2632,591,2633],"CLARIN-D","SOAP API","Customization","R Statistics",[2482,2635],"Administration","Eine Sammlung von benutzerdefinierten OTRS-Modulen, Konfigurationen und Skripten für den CLARIN-D Helpdesk, bestehend aus einer SOAP-basierten Web-API, einem PHP-Supportformular und R-basierten Statistik-Auswertungen.",[2638],{"type":2395,"text":2486,"url":2639,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fhzsk\u002Fclarind-helpdesk",{"systems":2641,"dependencies":2646},[2642],{"system_id":2528,"system_name":2529,"supported_versions":2643},[2644,2645],"5.x","6.x",[],{"screenshots":2648},[],{},{"is_free":15,"payment_models":2651},[],{"vendor_name":835,"vendor_type":413,"is_support_provider":16},"packages\u002Fclarind-helpdesk",{"package_type":2502,"repository_url":2639,"license":2655,"latest_version":2656},"GPL-3.0","2021-02-15",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"H1Zmdczl1YmOC_OXz7EtRbIxwMuSKbQAx589_4MUN9w",{"id":2660,"basic_info":2661,"calls_to_action":2671,"compatibility":2674,"extension":11,"media":2679,"meta":2681,"metrics":12,"pricing_and_payment":2682,"provider":2684,"seo_and_faqs":12,"stem":2685,"technical_details":2686,"ui_configuration":2689,"uuid":12,"__hash__":2690},"packages\u002Fpackages\u002Fcodebar-aglaravel-zammad.json",{"title":2662,"slug":2663,"summary":2664,"tags":2665,"categories":2669,"summary_de":2670},"Laravel Zammad","codebar-aglaravel-zammad","A Laravel wrapper for the Zammad REST API that allows developers to interact with tickets, users, and organizations within a Zammad instance.",[658,1929,2666,591,2667,2668],"SDK","Zammad API","Composer",[2482],"Ein Laravel-Wrapper für die Zammad-REST-API, der es Entwicklern ermöglicht, mit Tickets, Benutzern und Organisationen innerhalb einer Zammad-Instanz zu interagieren.",[2672],{"type":2395,"text":2486,"url":2673,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fcodebar-ag\u002Flaravel-zammad",{"systems":2675,"dependencies":2678},[2676],{"system_id":154,"system_name":105,"supported_versions":2677},[],[],{"screenshots":2680},[],{},{"is_free":15,"payment_models":2683},[],{"vendor_name":242,"vendor_type":184,"is_support_provider":16},"packages\u002Fcodebar-aglaravel-zammad",{"package_type":2502,"repository_url":2687,"latest_version":2688,"license":2505},"https:\u002F\u002Fgithub.com\u002Fcodebar-ag\u002Flaravel-zammad","12.0.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"gxKuDkl9ahQEGJrVHkNAXuYbrYmxOAHUk_zFcDNHl9s",{"id":2692,"basic_info":2693,"calls_to_action":2703,"compatibility":2706,"extension":11,"media":2712,"meta":2714,"metrics":12,"pricing_and_payment":2715,"provider":2717,"seo_and_faqs":12,"stem":2718,"technical_details":2719,"ui_configuration":2722,"uuid":12,"__hash__":2723},"packages\u002Fpackages\u002Fcontao-zammad-nc-api-bundle.json",{"title":2694,"slug":2695,"summary":2696,"tags":2697,"categories":2701,"summary_de":2702},"Contao Zammad Notification Center API Bundle","contao-zammad-nc-api-bundle","An integration bundle for Contao CMS that enables sending notifications and form data to Zammad as tickets via the Notification Center API gateway.",[2698,105,2699,348,2700],"Contao","Notification Center","Form-to-Ticket",[2482],"Ein Contao CMS Bundle zur Integration in das Notification Center, um Benachrichtigungen und Formulardaten direkt als Tickets an Zammad zu übertragen.",[2704],{"type":2395,"text":2486,"url":2705,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fcontaoacademy\u002Fcontao-zammad-nc-api-bundle",{"systems":2707,"dependencies":2711},[2708],{"system_id":154,"system_name":105,"supported_versions":2709},[2645,2710],"7.x",[],{"screenshots":2713},[],{},{"is_free":15,"payment_models":2716},[],{"vendor_name":313,"vendor_type":184,"is_support_provider":16},"packages\u002Fcontao-zammad-nc-api-bundle",{"package_type":2502,"repository_url":2705,"latest_version":2720,"license":2721},"3.0.1","LGPL-3.0-or-later",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"3ZGN1s4fTZ5A7x9OJ2TYTQ5ln8qLFwKBd4Nx7QYv2MI",{"id":2725,"basic_info":2726,"calls_to_action":2732,"compatibility":2735,"extension":11,"media":2740,"meta":2742,"metrics":12,"pricing_and_payment":2743,"provider":2745,"seo_and_faqs":12,"stem":2746,"technical_details":2747,"ui_configuration":2750,"uuid":12,"__hash__":2751},"packages\u002Fpackages\u002Fcontaoacademycontao-zammad-nc-api-bundle.json",{"title":2694,"slug":2727,"summary":2728,"tags":2729,"categories":2730,"summary_de":2731},"contaoacademycontao-zammad-nc-api-bundle","A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms through a dedicated API gateway.",[2698,105,2699,348,108],[2482],"Eine Contao CMS-Erweiterung, die Zammad über das Notification Center integriert und die automatische Erstellung von Tickets aus Website-Formularen ermöglicht.",[2733],{"type":2395,"text":2486,"url":2734,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fcontaoacademy\u002Fcontao-zammad-nc-api-bundle",{"systems":2736,"dependencies":2739},[2737],{"system_id":154,"system_name":105,"supported_versions":2738},[],[],{"screenshots":2741},[],{},{"is_free":15,"payment_models":2744},[],{"vendor_name":313,"vendor_type":184,"is_support_provider":16},"packages\u002Fcontaoacademycontao-zammad-nc-api-bundle",{"package_type":2502,"repository_url":2748,"latest_version":2749,"license":2721},"https:\u002F\u002Fgithub.com\u002Fcontao-academy\u002Fcontao-zammad-nc-api-bundle","3.0.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"eLl02Y182B-lC7TU00QB75WiRFWwZiQ6uYV4dZjyrnQ",{"id":2753,"basic_info":2754,"calls_to_action":2763,"compatibility":2766,"extension":11,"media":2775,"meta":2777,"metrics":12,"pricing_and_payment":2778,"provider":2780,"seo_and_faqs":12,"stem":2782,"technical_details":2783,"ui_configuration":2787,"uuid":12,"__hash__":2788},"packages\u002Fpackages\u002Fcustomwebotrs-web-service-client.json",{"title":2755,"slug":2756,"summary":2757,"tags":2758,"categories":2761,"summary_de":2762},"OTRS Web Service Client for PHP","customwebotrs-web-service-client","A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.",[591,1929,2518,2759,2760],"SOAP","REST",[2482],"Eine PHP-Bibliothek zur Interaktion mit dem OTRS Generic Interface über SOAP oder REST, die es externen Anwendungen ermöglicht, Tickets und Objekte in OTRS-basierten Systemen zu verwalten.",[2764],{"type":2395,"text":2486,"url":2765,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fcustomweb\u002Fotrs-web-service-client",{"systems":2767,"dependencies":2774},[2768,2770,2772],{"system_id":2116,"system_name":81,"supported_versions":2769},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":2771},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":2773},[2533,2402],[],{"screenshots":2776},[],{},{"is_free":15,"payment_models":2779},[],{"vendor_name":2781,"vendor_type":184,"is_support_provider":16},"Customweb GmbH","packages\u002Fcustomwebotrs-web-service-client",{"package_type":2502,"repository_url":2784,"latest_version":2785,"license":2786},"https:\u002F\u002Fgithub.com\u002Fcustomweb\u002Fotrs-web-service-client","1.0.1","Apache-2.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"UdhhEmm7H_ABqVXJnrvMWmi0MbKx5kv3dWrgno5r-3o",{"id":2790,"basic_info":2791,"calls_to_action":2803,"compatibility":2806,"extension":11,"media":2813,"meta":2815,"metrics":12,"pricing_and_payment":2816,"provider":2818,"seo_and_faqs":12,"stem":2820,"technical_details":2821,"ui_configuration":2824,"uuid":12,"__hash__":2825},"packages\u002Fpackages\u002Fdashboardmyaccountedtimes.json",{"title":2792,"slug":2793,"summary":2794,"tags":2795,"categories":2800,"summary_de":2802},"DashboardMyAccountedTimes","dashboardmyaccountedtimes","Adds a dashboard widget to the agent interface that provides a summary of the time units accounted by the current user across various tickets.",[2796,2797,2798,2799],"Dashboard","Time Accounting","Widget","Agent Productivity",[30,2801],"Calendar & Time","Fügt dem Agenten-Interface ein Dashboard-Widget hinzu, das eine Zusammenfassung der vom aktuellen Benutzer erfassten Zeiteinheiten über verschiedene Tickets hinweg bietet.",[2804],{"type":2395,"text":2486,"url":2805,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FDashboardMyAccountedTimes-6.0.2",{"systems":2807,"dependencies":2812},[2808,2810],{"system_id":2528,"system_name":2529,"supported_versions":2809},[2402],{"system_id":2116,"system_name":81,"supported_versions":2811},[2402,2403,2404,2405,2406,2407],[],{"screenshots":2814},[],{},{"is_free":15,"payment_models":2817},[],{"vendor_name":2819,"vendor_type":32,"is_support_provider":16},"Renee Bäcker","packages\u002Fdashboardmyaccountedtimes",{"package_type":2427,"repository_url":2822,"latest_version":2823,"license":2468},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DashboardMyAccountedTimes","6.0.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"IXo0E9lz0b-YgMycB9GkQfa7MtPJ2z1hSeRRQO5vrzw",{"id":2827,"basic_info":2828,"calls_to_action":2835,"compatibility":2838,"extension":11,"media":2844,"meta":2846,"metrics":12,"pricing_and_payment":2847,"provider":2849,"seo_and_faqs":12,"stem":2851,"technical_details":2852,"ui_configuration":2854,"uuid":12,"__hash__":2855},"packages\u002Fpackages\u002Fdatana-gmbhzammad-api.json",{"title":2829,"slug":2830,"summary":2831,"tags":2832,"categories":2833,"summary_de":2834},"Zammad API PHP Wrapper","datana-gmbhzammad-api","A PHP library that provides a wrapper for the Zammad REST API, enabling developers to integrate Zammad helpdesk features into PHP applications.",[591,1929,2312,105],[2482],"Eine PHP-Bibliothek, die einen Wrapper für die Zammad-REST-API bereitstellt und die Integration von Zammad-Helpdesk-Funktionen in PHP-Anwendungen ermöglicht.",[2836],{"type":2395,"text":2486,"url":2837,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fdatana-gmbh\u002Fzammad-api",{"systems":2839,"dependencies":2843},[2840],{"system_id":154,"system_name":105,"supported_versions":2841},[2842,2532,2533,2402,2408],"3.4",[],{"screenshots":2845},[],{},{"is_free":15,"payment_models":2848},[],{"vendor_name":2850,"vendor_type":184,"is_support_provider":16},"Datana GmbH","packages\u002Fdatana-gmbhzammad-api",{"package_type":2502,"repository_url":2853,"latest_version":2619,"license":2505},"https:\u002F\u002Fgithub.com\u002Fdatana-gmbh\u002Fzammad-api",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"g39QLz1X3gw637JZ2LhKT8TUNAGI_POd_JkIcNLuFO4",{"id":2857,"basic_info":2858,"calls_to_action":2868,"compatibility":2871,"extension":11,"media":2879,"meta":2881,"metrics":2882,"pricing_and_payment":2883,"provider":2885,"seo_and_faqs":2888,"stem":2892,"technical_details":2893,"ui_configuration":12,"uuid":2895,"__hash__":2896},"packages\u002Fpackages\u002Fdeskcenter-management-suite-connector.json",{"title":2859,"slug":2860,"summary":2861,"tags":2862,"categories":2866,"summary_de":2867},"Deskcenter Management Suite Connector","deskcenter-management-suite-connector","An integration module for KIX that enables the automated import of hardware and software inventory data from the Deskcenter Management Suite into the KIX CMDB.",[31,435,2863,2864,2865],"Inventory","Deskcenter","Connector",[2482,31],"Ein Integrationsmodul für KIX, das den automatisierten Import von Hardware- und Software-Inventardaten aus der Deskcenter Management Suite in die KIX CMDB ermöglicht.",[2869],{"type":2395,"text":2396,"url":2870,"is_internal":16},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons",{"systems":2872,"dependencies":2878},[2873],{"system_id":1037,"system_name":2874,"supported_versions":2875},"KIX",[2876,2877],"17","18",[],{"screenshots":2880},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":2884},[],{"vendor_name":1036,"vendor_type":2886,"is_support_provider":16,"social_links":2887},"official",{},{"meta_title":2889,"meta_description":2890,"faqs":2891},"Deskcenter Management Suite Connector | Open ITSM Hub","Import asset data from the IT asset management software Deskcenter Management Suite.",[],"packages\u002Fdeskcenter-management-suite-connector",{"package_type":2894,"repository_url":2870,"license":2428},".szpm","d7273c1c-3f40-4c40-8ca3-128ba842f0f6","rfNbSkHHfeXJ7UD-BkYwke7l3k6UzPKaLGBlGbZRG8w",{"id":2898,"basic_info":2899,"calls_to_action":2908,"compatibility":2911,"extension":11,"media":2916,"meta":2918,"metrics":12,"pricing_and_payment":2919,"provider":2921,"seo_and_faqs":12,"stem":2923,"technical_details":2924,"ui_configuration":2928,"uuid":12,"__hash__":2929},"packages\u002Fpackages\u002Fdigital-bossn8n-nodes-zammad.json",{"title":2900,"slug":2901,"summary":2902,"tags":2903,"categories":2906,"summary_de":2907},"@digital-boss\u002Fn8n-nodes-zammad","digital-bossn8n-nodes-zammad","An n8n community node that provides comprehensive integration with the Zammad REST API, enabling automated ticket, user, and organization management within workflows.",[180,154,181,2904,2905],"workflow","api-integration",[2520,2482],"Ein n8n-Community-Node, der eine umfassende Integration der Zammad-REST-API bietet und die automatisierte Verwaltung von Tickets, Benutzern und Organisationen in Workflows ermöglicht.",[2909],{"type":2395,"text":2486,"url":2910,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002F@digital-boss\u002Fn8n-nodes-zammad",{"systems":2912,"dependencies":2915},[2913],{"system_id":154,"system_name":105,"supported_versions":2914},[],[],{"screenshots":2917},[],{},{"is_free":15,"payment_models":2920},[],{"vendor_name":2922,"vendor_type":184,"is_support_provider":16},"Digital Boss","packages\u002Fdigital-bossn8n-nodes-zammad",{"package_type":2925,"repository_url":2926,"license":2655,"latest_version":2927},"npm","https:\u002F\u002Fgithub.com\u002FquansenB\u002Fn8n-nodes-zammad","0.1.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"qQfxYOTTz7nEEbObrrbRM3L1mDdDX0Ay2MjGgV7zjYw",{"id":2931,"basic_info":2932,"calls_to_action":2941,"compatibility":2944,"extension":11,"media":2949,"meta":2951,"metrics":12,"pricing_and_payment":2952,"provider":2954,"seo_and_faqs":12,"stem":2956,"technical_details":2957,"ui_configuration":2959,"uuid":12,"__hash__":2960},"packages\u002Fpackages\u002Fdontpaniczammad-external-data.json",{"title":2933,"slug":2934,"summary":2935,"tags":2936,"categories":2939,"summary_de":2940},"Zammad External Data Proxy","dontpaniczammad-external-data","A PHP-based proxy service and library that facilitates fetching and formatting data from external sources for Zammad's 'External Data' object attributes.",[105,591,2937,2938,109],"API Proxy","External Data",[2482],"Ein PHP-basierter Proxy-Dienst und eine Bibliothek, die das Abrufen und Formatieren von Daten aus externen Quellen für Zammads Objektattribute vom Typ 'Externe Daten' erleichtert.",[2942],{"type":2395,"text":2486,"url":2943,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fdontpanic\u002Fzammad-external-data",{"systems":2945,"dependencies":2948},[2946],{"system_id":154,"system_name":105,"supported_versions":2947},[2402,2403,2404,2405,2406,2408],[],{"screenshots":2950},[],{},{"is_free":15,"payment_models":2953},[],{"vendor_name":2955,"vendor_type":184,"is_support_provider":16},"Don't Panic IT-Service GmbH","packages\u002Fdontpaniczammad-external-data",{"package_type":2502,"repository_url":2958,"latest_version":2785,"license":2505},"https:\u002F\u002Fgitlab.com\u002Fdont-panic\u002Fzammad-external-data",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"mS3UIfnurffPHnRkl5vD4ze5KXhu4S8NIWuuYzYG8Vg",{"id":2962,"basic_info":2963,"calls_to_action":2973,"compatibility":2976,"extension":11,"media":2981,"meta":2983,"metrics":2984,"pricing_and_payment":2985,"provider":2987,"seo_and_faqs":2989,"stem":2993,"technical_details":2994,"ui_configuration":12,"uuid":2996,"__hash__":2997},"packages\u002Fpackages\u002Fdynamicfield-database.json",{"title":2964,"slug":2965,"summary":2966,"tags":2967,"categories":2971,"summary_de":2972},"DynamicField Database","dynamicfield-database","Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.",[2968,2969,2938,2970],"Dynamic Fields","SQL","Database Integration",[2482,2520],"Erweitert Znuny um dynamische Feldtypen, die es ermöglichen, Daten aus externen SQL-Datenbanken über Autovervollständigungs-Dropdowns oder Multiselect-Felder abzufragen und auszuwählen.",[2974],{"type":2395,"text":2396,"url":2975,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fdynamicfield-database",{"systems":2977,"dependencies":2980},[2978],{"system_id":2116,"system_name":81,"supported_versions":2979},[2402,2403,2404,2405,2406,2407,2408,2409,2451],[],{"screenshots":2982},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":2986},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16,"social_links":2988},{},{"meta_title":2990,"meta_description":2991,"faqs":2992},"DynamicField Database | Open ITSM Hub","Extends Znuny with two dynamic field types (Database Dropdown and Database Multiselect) that allow agents to query and attach values from any SQL-accessible database directly within tickets using real-time autocomplete.",[],"packages\u002Fdynamicfield-database",{"package_type":2427,"repository_url":2975,"license":2428,"latest_version":2995},"7.2.1","d8f206a6-6f10-4a04-adf4-f8105379be25","ap8xBtH1nE9eV0WtpARUu_RLYQNMKxJoPWwlJiK_GLs",{"id":2999,"basic_info":3000,"calls_to_action":3013,"compatibility":3016,"extension":11,"media":3025,"meta":3027,"metrics":12,"pricing_and_payment":3028,"provider":3030,"seo_and_faqs":12,"stem":3031,"technical_details":3032,"ui_configuration":3035,"uuid":12,"__hash__":3036},"packages\u002Fpackages\u002Fer-schema.json",{"title":3001,"slug":3002,"summary":3003,"tags":3004,"categories":3010,"summary_de":3012},"ERSchema","er-schema","Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.",[3005,3006,3007,3008,3009],"Database","ER-Diagram","Schema","Visualization","Admin",[2635,3011],"Design & Visual","Ermöglicht die Visualisierung des Datenbank-Schemas als Entity-Relationship-Diagramm (ERD) direkt in der Administrationsoberfläche.",[3014],{"type":2395,"text":2486,"url":3015,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Flittlemole\u002Fer-schema",{"systems":3017,"dependencies":3024},[3018,3020,3022],{"system_id":2116,"system_name":81,"supported_versions":3019},[2402,2403,2404,2405,2406,2407],{"system_id":680,"system_name":478,"supported_versions":3021},[2538,2539],{"system_id":2528,"system_name":2529,"supported_versions":3023},[2533,2402],[],{"screenshots":3026},[],{},{"is_free":15,"payment_models":3029},[],{"vendor_name":1752,"vendor_type":32,"is_support_provider":16},"packages\u002Fer-schema",{"package_type":2427,"repository_url":3015,"latest_version":3033,"license":3034},"6.0.10","Artistic-2.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"T5hO-B-2lskJrb5nZsl0Ax5t1rEbhO-iu_DD9SNpYzU",{"id":3038,"basic_info":3039,"calls_to_action":3048,"compatibility":3051,"extension":11,"media":3056,"meta":3058,"metrics":12,"pricing_and_payment":3059,"provider":3061,"seo_and_faqs":12,"stem":3062,"technical_details":3063,"ui_configuration":3065,"uuid":12,"__hash__":3066},"packages\u002Fpackages\u002Ferpnextzammad.json",{"title":3040,"slug":3041,"summary":3042,"tags":3043,"categories":3046,"summary_de":3047},"ERPNext Zammad Integration","erpnextzammad","A Frappe application that integrates ERPNext with Zammad to synchronize customers and contacts while allowing users to view Zammad tickets directly within the ERPNext interface.",[613,3044,105,109,3045],"Frappe","Sync",[2482],"Eine Frappe-Applikation zur Integration von ERPNext mit Zammad, die Kunden und Kontakte synchronisiert und die Anzeige von Zammad-Tickets direkt in der ERPNext-Oberfläche ermöglicht.",[3049],{"type":2395,"text":2486,"url":3050,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Ffglashauser\u002Ferpnext_zammad",{"systems":3052,"dependencies":3055},[3053],{"system_id":154,"system_name":105,"supported_versions":3054},[2644,2645],[],{"screenshots":3057},[],{},{"is_free":15,"payment_models":3060},[],{"vendor_name":604,"vendor_type":32,"is_support_provider":16},"packages\u002Ferpnextzammad",{"package_type":2502,"repository_url":3050,"license":2655,"latest_version":3064},"0.0.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"fhqtrxwMy_W9X2Z6o1QdQ2237Y8NcSZgKVCzWeBy4dE",{"id":3068,"basic_info":3069,"calls_to_action":3080,"compatibility":3083,"extension":11,"media":3088,"meta":3090,"metrics":3091,"pricing_and_payment":3092,"provider":3094,"seo_and_faqs":3096,"stem":3100,"technical_details":3101,"ui_configuration":12,"uuid":3103,"__hash__":3104},"packages\u002Fpackages\u002Fexternal-reference-for-web-services.json",{"title":3070,"slug":3071,"summary":3072,"tags":3073,"categories":3078,"summary_de":3079},"External Reference for Web Services","external-reference-for-web-services","Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. It automatically creates a new ticket if no match is found or updates an existing one if the reference matches.",[592,3074,3075,3076,3077],"GenericInterface","Web Services","Ticket Management","External ID",[2482,2520],"Ermöglicht externen Systemen die Interaktion mit Znuny-Tickets über eigene Referenz-IDs via Generic Interface. Es erstellt automatisch ein neues Ticket, falls keine Übereinstimmung gefunden wird, oder aktualisiert ein bestehendes, wenn die Referenz übereinstimmt.",[3081],{"type":2395,"text":2396,"url":3082,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fexternal-reference-for-web-services",{"systems":3084,"dependencies":3087},[3085],{"system_id":2116,"system_name":81,"supported_versions":3086},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],[],{"screenshots":3089},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":3093},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16,"social_links":3095},{},{"meta_title":3097,"meta_description":3098,"faqs":3099},"External Reference for Web Services | Open ITSM Hub","Enables external systems to interact with Znuny via a single ticket operation using an external reference number. Automatically creates a new ticket if no match is found or updates an existing ticket if the reference matches.",[],"packages\u002Fexternal-reference-for-web-services",{"package_type":2427,"repository_url":3102,"latest_version":2995,"license":2468},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-ExternalReference","797cf859-9cfa-4c50-b5ad-516784cd32fd","Ljr2XaTOjxcdd-RYRgwa-JQ8DbE1Mf39hOpE1CbN1E0",{"id":3106,"basic_info":3107,"calls_to_action":3116,"compatibility":3121,"extension":11,"media":3126,"meta":3128,"metrics":3129,"pricing_and_payment":3130,"provider":3132,"seo_and_faqs":3135,"stem":3139,"technical_details":3140,"ui_configuration":3142,"uuid":3143,"__hash__":3144},"packages\u002Fpackages\u002Ffaq.json",{"title":3108,"slug":3109,"summary":3110,"tags":3111,"categories":3113,"summary_de":3115},"FAQ","faq","The official FAQ module for OTOBO, providing a knowledge base for agents and customers to manage and search frequently asked questions.",[3108,3112,2389],"Knowledge Base",[3114],"FAQ & Knowledge","Das offizielle FAQ-Modul für OTOBO bietet eine Wissensdatenbank für Agenten und Kunden zur Verwaltung und Suche von häufig gestellten Fragen.",[3117,3119],{"type":2395,"text":2396,"url":3118,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FFAQ",{"type":3120,"text":2486,"url":3118,"is_internal":16},"secondary",{"systems":3122,"dependencies":3125},[3123],{"system_id":680,"system_name":478,"supported_versions":3124},[2538,2539,2540],[],{"screenshots":3127},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":3131},[],{"vendor_name":3133,"vendor_type":2886,"is_support_provider":16,"social_links":3134},"Rother OSS",{"github":3118},{"meta_title":3136,"meta_description":3137,"faqs":3138},"FAQ | Open ITSM Hub","Knowledge base and FAQ module for OTOBO allowing agents and customers to create, manage, and search frequently asked questions.",[],"packages\u002Ffaq",{"license":2655,"package_type":2427,"repository_url":3118,"latest_version":3141},"11.0.2",{"is_featured":15},"1880b516-2e42-4f6b-8bcd-3baa10cd90e1","MiSI0a7cKaqlzJy5O1zPAQ-HYzZKxmSoK7IjhBnuaKs",{"id":3146,"basic_info":3147,"calls_to_action":3156,"compatibility":3159,"extension":11,"media":3164,"meta":3166,"metrics":12,"pricing_and_payment":3167,"provider":3169,"seo_and_faqs":12,"stem":3170,"technical_details":3171,"ui_configuration":3172,"uuid":12,"__hash__":3173},"packages\u002Fpackages\u002Ffollow-up-time.json",{"title":3148,"slug":3149,"summary":3150,"tags":3151,"categories":3154,"summary_de":3155},"FollowUpTime","follow-up-time","Prevents closed tickets from being reopened after a defined time period by automatically routing late customer replies into new tickets or rejecting them.",[3076,2520,3152,3153],"Follow-up Control","Queue Management",[2520,300],"Verhindert das Wiedereröffnen geschlossener Tickets nach einem festgelegten Zeitraum, indem späte Kundenantworten in neue Tickets umgeleitet oder abgelehnt werden.",[3157],{"type":2395,"text":2486,"url":3158,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Ffollowuptime",{"systems":3160,"dependencies":3163},[3161],{"system_id":2116,"system_name":81,"supported_versions":3162},[2407,2408,2409,2451],[],{"screenshots":3165},[],{},{"is_free":16,"payment_models":3168},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Ffollow-up-time",{"package_type":2427,"repository_url":3158,"license":2468,"latest_version":2995},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"4XASOxNVPmehkeuyrZ6FSUDTnueCxH-669Afr7tymss",{"id":3175,"basic_info":3176,"calls_to_action":3183,"compatibility":3185,"extension":11,"media":3190,"meta":3192,"metrics":3193,"pricing_and_payment":3194,"provider":3196,"seo_and_faqs":3198,"stem":3202,"technical_details":3203,"ui_configuration":12,"uuid":3205,"__hash__":3206},"packages\u002Fpackages\u002Ffollowuptime.json",{"title":3148,"slug":3177,"summary":3178,"tags":3179,"categories":3181,"summary_de":3182},"followuptime","Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.",[3076,2520,3180],"Follow-up",[2520,1045],"Begrenzt das Zeitfenster für das Wiederöffnen geschlossener Tickets durch Kundenantworten; nach Ablauf der Frist werden neue Tickets erstellt oder Antworten abgelehnt.",[3184],{"type":2395,"text":2396,"url":3158,"is_internal":16},{"systems":3186,"dependencies":3189},[3187],{"system_id":2116,"system_name":81,"supported_versions":3188},[2407,2408,2409,2451,2452],[],{"screenshots":3191},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":3195},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16,"social_links":3197},{},{"meta_title":3199,"meta_description":3200,"faqs":3201},"FollowUpTime | Open ITSM Hub","Gives service teams precise control over how long a closed ticket remains eligible for reopening through customer replies. When the configured time window expires, customer replies are either auto-rejected or used to create a new ticket.",[],"packages\u002Ffollowuptime",{"package_type":2427,"repository_url":3204,"license":2428,"latest_version":2451},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fadd-ons\u002Ffollowuptime","3e2e38b6-1a74-456b-b61d-eff7bcc457d8","nFF0ZRb7rX15Q_PYtyoj8rGqOvObUKmd2kPOz7fNrDo",{"id":3208,"basic_info":3209,"calls_to_action":3220,"compatibility":3223,"extension":11,"media":3230,"meta":3232,"metrics":12,"pricing_and_payment":3233,"provider":3235,"seo_and_faqs":12,"stem":3236,"technical_details":3237,"ui_configuration":3238,"uuid":12,"__hash__":3239},"packages\u002Fpackages\u002Fgeneralcatalog.json",{"title":3210,"slug":3211,"summary":3212,"tags":3213,"categories":3218,"summary_de":3219},"GeneralCatalog","generalcatalog","A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.",[3214,3215,3216,3217],"Admin Tools","Configuration","Reference Data","ITSM Core",[28],"Eine Kern-Erweiterung für Znuny und OTRS zur zentralen Verwaltung von Referenztabellen und Auswahlfeldern (General Catalog), die systemweit verwendet werden.",[3221],{"type":2395,"text":2486,"url":3222,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FGeneralCatalog",{"systems":3224,"dependencies":3229},[3225,3227],{"system_id":2116,"system_name":81,"supported_versions":3226},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":3228},[2402],[],{"screenshots":3231},[],{},{"is_free":15,"payment_models":3234},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fgeneralcatalog",{"package_type":2427,"repository_url":3222,"latest_version":2469,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"VBoPx35JpI0d5HBDnaOarbXLZyGkuAphd_aOC8gYeik",{"id":3241,"basic_info":3242,"calls_to_action":3250,"compatibility":3253,"extension":11,"media":3263,"meta":3265,"metrics":12,"pricing_and_payment":3266,"provider":3268,"seo_and_faqs":12,"stem":3269,"technical_details":3270,"ui_configuration":3271,"uuid":12,"__hash__":3272},"packages\u002Fpackages\u002Fgenericinterfaceextended.json",{"title":3243,"slug":3244,"summary":3245,"tags":3246,"categories":3248,"summary_de":3249},"GenericInterfaceExtended","genericinterfaceextended","Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge, enabling advanced integrations for OTRS-based systems.",[2312,2518,109,868,3247,3108],"LinkObject",[2482,2520],"Erweitert das Generic Interface um REST-Operationen für LinkObject, Service, SLA, FAQ und TicketMerge und ermöglicht so erweiterte Integrationen für OTRS-basierte Systeme.",[3251],{"type":2395,"text":2486,"url":3252,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FIntelicolab\u002FGenericInterfaceExtended",{"systems":3254,"dependencies":3262},[3255,3257,3259],{"system_id":2116,"system_name":81,"supported_versions":3256},[2645,2710],{"system_id":2528,"system_name":2529,"supported_versions":3258},[2645],{"system_id":680,"system_name":478,"supported_versions":3260},[3261],"10.x",[],{"screenshots":3264},[],{},{"is_free":15,"payment_models":3267},[],{"vendor_name":882,"vendor_type":184,"is_support_provider":16},"packages\u002Fgenericinterfaceextended",{"package_type":2427,"repository_url":3252,"license":2655,"latest_version":2504},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"LImhytRL-torOFKDtvRPLgQOhydSy9iKpz5CpKRu7K4",{"id":3274,"basic_info":3275,"calls_to_action":3283,"compatibility":3286,"extension":11,"media":3295,"meta":3297,"metrics":12,"pricing_and_payment":3298,"provider":3300,"seo_and_faqs":12,"stem":3302,"technical_details":3303,"ui_configuration":3305,"uuid":12,"__hash__":3306},"packages\u002Fpackages\u002Fgetotrs.json",{"title":3276,"slug":3276,"summary":3277,"tags":3278,"categories":3281,"summary_de":3282},"getotrs","A command-line utility written in Go that uses the OTRS REST API to download ticket attachments to a local directory. It supports syncing based on ticket IDs and can automatically decompress archives.",[2516,2312,3279,868,3280],"Attachments","Go",[2482,2442],"Ein in Go geschriebenes Kommandozeilen-Tool, das die OTRS-REST-API nutzt, um Ticket-Anhänge in ein lokales Verzeichnis herunterzuladen. Es unterstützt die Synchronisation basierend auf Ticket-IDs und kann Archive automatisch entpacken.",[3284],{"type":2395,"text":2486,"url":3285,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fabbbi\u002Fgetotrs",{"systems":3287,"dependencies":3294},[3288,3290,3292],{"system_id":2528,"system_name":2529,"supported_versions":3289},[2532,2533,2402],{"system_id":2116,"system_name":81,"supported_versions":3291},[2402,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":3293},[2538,2539,2540],[],{"screenshots":3296},[],{},{"is_free":15,"payment_models":3299},[],{"vendor_name":3301,"vendor_type":32,"is_support_provider":16},"Michael Ablassmeier","packages\u002Fgetotrs",{"package_type":2502,"repository_url":3285,"latest_version":3304,"license":2655},"0.0.4",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"9B7eTUlM4NeVzGKgOVcu_v-dZuBQKZFlkqKEpJdZwSs",{"id":3308,"basic_info":3309,"calls_to_action":3318,"compatibility":3321,"extension":11,"media":3326,"meta":3328,"metrics":12,"pricing_and_payment":3329,"provider":3331,"seo_and_faqs":12,"stem":3332,"technical_details":3333,"ui_configuration":3334,"uuid":12,"__hash__":3335},"packages\u002Fpackages\u002Fgoogleform-to-zammad.json",{"title":3310,"slug":3311,"summary":3312,"tags":3313,"categories":3316,"summary_de":3317},"GoogleForm-to-Zammad","googleform-to-zammad","A Google Apps Script that integrates Google Forms with Zammad, automatically creating tickets from form submissions via the Zammad REST API.",[3314,105,592,3315,109],"Google Forms","Google Apps Script",[2482],"Ein Google Apps Script, das Google Forms mit Zammad integriert und automatisch Tickets aus Formularübermittlungen über die Zammad-REST-API erstellt.",[3319],{"type":2395,"text":2486,"url":3320,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FUniversita-di-Ferrara\u002FGoogleForm-to-Zammad",{"systems":3322,"dependencies":3325},[3323],{"system_id":154,"system_name":105,"supported_versions":3324},[2644,2645],[],{"screenshots":3327},[],{},{"is_free":15,"payment_models":3330},[],{"vendor_name":2214,"vendor_type":413,"is_support_provider":16},"packages\u002Fgoogleform-to-zammad",{"package_type":2502,"repository_url":3320,"latest_version":2504,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"CvBuCVGK47mFQ8iHN9CV7wOPevpDxtkVFPFocbHPIeE",{"id":3337,"basic_info":3338,"calls_to_action":3348,"compatibility":3351,"extension":11,"media":3356,"meta":3358,"metrics":12,"pricing_and_payment":3359,"provider":3361,"seo_and_faqs":12,"stem":3362,"technical_details":3363,"ui_configuration":3364,"uuid":12,"__hash__":3365},"packages\u002Fpackages\u002Fgrafana-dashboards.json",{"title":3339,"slug":3340,"summary":3341,"tags":3342,"categories":3346,"summary_de":3347},"Zammad Grafana Dashboards","grafana-dashboards","Official collection of sample Grafana dashboards for visualizing Zammad helpdesk data, including ticket trends, SLAs, and agent performance via Elasticsearch.",[30,3343,3344,3345,1516],"Grafana","Analytics","Elasticsearch",[30],"Offizielle Sammlung von Grafana-Dashboard-Vorlagen zur Visualisierung von Zammad-Daten, einschließlich Ticket-Trends, SLAs und Agenten-Performance via Elasticsearch.",[3349],{"type":2395,"text":2486,"url":3350,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fgrafana-dashboards",{"systems":3352,"dependencies":3355},[3353],{"system_id":154,"system_name":105,"supported_versions":3354},[2532,2533,2402,2408],[],{"screenshots":3357},[],{},{"is_free":15,"payment_models":3360},[],{"vendor_name":2325,"vendor_type":2886,"is_support_provider":16},"packages\u002Fgrafana-dashboards",{"package_type":2502,"repository_url":3350,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"w-sTSK03af1FH_a64yBu-DvXJX92vK3NejU0q3w_JvY",{"id":3367,"basic_info":3368,"calls_to_action":3377,"compatibility":3380,"extension":11,"media":3385,"meta":3387,"metrics":3388,"pricing_and_payment":3389,"provider":3391,"seo_and_faqs":3393,"stem":3397,"technical_details":3398,"ui_configuration":12,"uuid":3401,"__hash__":3402},"packages\u002Fpackages\u002Fhealthstatus.json",{"title":3369,"slug":3370,"summary":3371,"tags":3372,"categories":3375,"summary_de":3376},"HealthStatus","healthstatus","A monitoring add-on that provides a web service interface to programmatically check the health, background jobs, and operational state of a Znuny instance.",[499,3373,592,3374],"Health Check","Web Service",[499,2482],"Ein Monitoring-Add-on, das eine Web-Service-Schnittstelle bereitstellt, um den Zustand, Hintergrund-Jobs und den Betriebsstatus einer Znuny-Instanz programmatisch zu prüfen.",[3378],{"type":2395,"text":2396,"url":3379,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fhealthstatus",{"systems":3381,"dependencies":3384},[3382],{"system_id":2116,"system_name":81,"supported_versions":3383},[2406,2407,2408,2409,2451,2452],[],{"screenshots":3386},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":3390},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16,"social_links":3392},{},{"meta_title":3394,"meta_description":3395,"faqs":3396},"HealthStatus | Open ITSM Hub","A monitoring add-on that enables programmatic health and state checks of your Znuny instance via web services. Provides insights into system status for proactive monitoring and automation.",[],"packages\u002Fhealthstatus",{"package_type":2427,"repository_url":3399,"latest_version":3400,"license":2468},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-HealthStatus","7.3.3","8958dd3a-32ed-464b-89f0-ed40dc21b430","n0xMbspYcCTqVvWUIlA_FBnsJy7wIqFZ0yvGw7yOMGw",{"id":3404,"basic_info":3405,"calls_to_action":3415,"compatibility":3418,"extension":11,"media":3423,"meta":3425,"metrics":12,"pricing_and_payment":3426,"provider":3428,"seo_and_faqs":12,"stem":3429,"technical_details":3430,"ui_configuration":3431,"uuid":12,"__hash__":3432},"packages\u002Fpackages\u002Fheptacomshopwarezammadticketsfromorders.json",{"title":3406,"slug":3407,"summary":3408,"tags":3409,"categories":3412,"summary_de":3414},"Heptacom Shopware Zammad Tickets From Orders","heptacomshopwarezammadticketsfromorders","A Shopware 5 extension that enables the creation of Zammad support tickets directly from customer orders to streamline e-commerce support workflows.",[3410,105,3411,109,2517],"Shopware","E-commerce",[2482,3413],"Communication","Eine Shopware 5 Erweiterung, die die Erstellung von Zammad-Support-Tickets direkt aus Kundenbestellungen ermöglicht, um E-Commerce-Support-Workflows zu optimieren.",[3416],{"type":2395,"text":2486,"url":3417,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FHEPTACOM\u002FHeptacomShopwareZammadTicketsFromOrders",{"systems":3419,"dependencies":3422},[3420],{"system_id":154,"system_name":105,"supported_versions":3421},[],[],{"screenshots":3424},[],{},{"is_free":15,"payment_models":3427},[],{"vendor_name":762,"vendor_type":184,"is_support_provider":16},"packages\u002Fheptacomshopwarezammadticketsfromorders",{"package_type":2502,"repository_url":3417,"latest_version":2785,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"p3q2amGZPGZu2Bqqz4bq98zbmZYwiLyRustv5BDSMEQ",{"id":3434,"basic_info":3435,"calls_to_action":3445,"compatibility":3448,"extension":11,"media":3453,"meta":3455,"metrics":12,"pricing_and_payment":3456,"provider":3458,"seo_and_faqs":12,"stem":3459,"technical_details":3460,"ui_configuration":3461,"uuid":12,"__hash__":3462},"packages\u002Fpackages\u002Fhutch-sl-sms-plugin-for-zammad.json",{"title":3436,"slug":3437,"summary":3438,"tags":3439,"categories":3443,"summary_de":3444},"Hutch SL SMS Plugin for Zammad","hutch-sl-sms-plugin-for-zammad","An SMS notification backend for Zammad that enables integration with the Hutch Sri Lanka SMS gateway for sending ticket alerts.",[3440,3441,3442,105,109],"SMS","Notifications","Hutch Sri Lanka",[3413,2482],"Ein SMS-Benachrichtigungs-Backend für Zammad, das die Integration mit dem Hutch Sri Lanka SMS-Gateway zum Versenden von Ticket-Benachrichtigungen ermöglicht.",[3446],{"type":2395,"text":2486,"url":3447,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fkakalpa\u002FHutch-SL-SMS-Plugin-For-Zammad",{"systems":3449,"dependencies":3452},[3450],{"system_id":154,"system_name":105,"supported_versions":3451},[],[],{"screenshots":3454},[],{},{"is_free":15,"payment_models":3457},[],{"vendor_name":1014,"vendor_type":32,"is_support_provider":16},"packages\u002Fhutch-sl-sms-plugin-for-zammad",{"package_type":2502,"repository_url":3447,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"MC4kshyfVUtXRRfNMCpQuO8dW2jNMo8SnJxTZPUMDSU",{"id":3464,"basic_info":3465,"calls_to_action":3474,"compatibility":3477,"extension":11,"media":3482,"meta":3484,"metrics":12,"pricing_and_payment":3485,"provider":3487,"seo_and_faqs":12,"stem":3488,"technical_details":3489,"ui_configuration":3493,"uuid":12,"__hash__":3494},"packages\u002Fpackages\u002Fiflow-mcpbasher83-zammad.json",{"title":3466,"slug":3467,"summary":3468,"tags":3469,"categories":3471,"summary_de":3473},"iflow-mcp-basher83-zammad","iflow-mcpbasher83-zammad","A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.",[129,105,130,592,868,3076,3470,109],"LLM",[2482,3472],"AI & Automation","Ein Model Context Protocol (MCP) Server für die Zammad-Integration, der es KI-Assistenten ermöglicht, mit Tickets, Benutzern und Organisationen zu interagieren.",[3475],{"type":2395,"text":2486,"url":3476,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fiflow-mcp-basher83-zammad\u002F",{"systems":3478,"dependencies":3481},[3479],{"system_id":154,"system_name":105,"supported_versions":3480},[2645,2710],[],{"screenshots":3483},[],{},{"is_free":15,"payment_models":3486},[],{"vendor_name":122,"vendor_type":32,"is_support_provider":16},"packages\u002Fiflow-mcpbasher83-zammad",{"package_type":3490,"repository_url":3491,"latest_version":2504,"license":3492},"pip","https:\u002F\u002Fgithub.com\u002Fbasher83\u002FZammad-MCP","AGPL-3.0-or-later",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"GHfxr-cvharGSN24l-FQ0xZFXVFN3ryTRksyemyZLw0",{"id":3496,"basic_info":3497,"calls_to_action":3510,"compatibility":3513,"extension":11,"media":3520,"meta":3522,"metrics":12,"pricing_and_payment":3523,"provider":3525,"seo_and_faqs":12,"stem":3526,"technical_details":3527,"ui_configuration":3528,"uuid":12,"__hash__":3529},"packages\u002Fpackages\u002Fimportexport.json",{"title":3498,"slug":3499,"summary":3500,"tags":3501,"categories":3507,"summary_de":3509},"ImportExport","importexport","A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.",[3502,3503,3504,3505,3506],"import","export","csv","xml","data-migration",[3508,2520],"Data Management","Ein generisches Framework für den Import und Export von Objekten wie Tickets oder Configuration Items in Formaten wie CSV oder XML.",[3511],{"type":2395,"text":2486,"url":3512,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FImportExport",{"systems":3514,"dependencies":3519},[3515,3517],{"system_id":2116,"system_name":81,"supported_versions":3516},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":3518},[2402],[],{"screenshots":3521},[],{},{"is_free":15,"payment_models":3524},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fimportexport",{"package_type":2427,"repository_url":3512,"latest_version":2469,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"EzKHXLZY0kMqG562zHtCS7YbC-ZVHE90NBqqQ1nUszs",{"id":3531,"basic_info":3532,"calls_to_action":3542,"compatibility":3545,"extension":11,"media":3553,"meta":3555,"metrics":12,"pricing_and_payment":3556,"provider":3558,"seo_and_faqs":12,"stem":3560,"technical_details":3561,"ui_configuration":3564,"uuid":12,"__hash__":3565},"packages\u002Fpackages\u002Finnovazammad.json",{"title":3533,"slug":3533,"summary":3534,"tags":3535,"categories":3540,"summary_de":3541},"innovazammad","A bridge application that connects Innovaphone PBX systems with Zammad's generic CTI integration to enable caller ID lookups and call logging.",[3536,3537,3538,3539,109,3280],"CTI","Innovaphone","PBX","Telephony",[2482,3413],"Eine Bridge-Anwendung, die Innovaphone PBX-Systeme mit der generischen CTI-Integration von Zammad verbindet, um Anrufer-ID-Lookups und Anrufprotokollierung zu ermöglichen.",[3543],{"type":2395,"text":2486,"url":3544,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRegioHelden\u002Finnovazammad",{"systems":3546,"dependencies":3552},[3547],{"system_id":154,"system_name":105,"supported_versions":3548},[3549,3550,2531,3551],"2.9","3.0","3.3",[],{"screenshots":3554},[],{},{"is_free":15,"payment_models":3557},[],{"vendor_name":3559,"vendor_type":184,"is_support_provider":16},"RegioHelden","packages\u002Finnovazammad",{"package_type":2502,"repository_url":3544,"latest_version":3562,"license":3563},"0.2.2","BSD-3-Clause",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"5r4ff0jjdudQ6ht_XXluP9L_JCEhmMiX-_05hl7YVsg",{"id":3567,"basic_info":3568,"calls_to_action":3576,"compatibility":3579,"extension":11,"media":3584,"meta":3586,"metrics":12,"pricing_and_payment":3587,"provider":3589,"seo_and_faqs":12,"stem":3590,"technical_details":3591,"ui_configuration":3593,"uuid":12,"__hash__":3594},"packages\u002Fpackages\u002Fintegrationzammad.json",{"title":3569,"slug":3570,"summary":3571,"tags":3572,"categories":3574,"summary_de":3575},"Zammad Integration for Nextcloud","integrationzammad","A Nextcloud application that integrates Zammad features, providing a dashboard widget for ticket notifications and a unified search provider for Zammad tickets.",[1424,105,109,2796,3573],"Search",[2482],"Eine Nextcloud-App zur Integration von Zammad-Funktionen, die ein Dashboard-Widget für Ticket-Benachrichtigungen und einen Suchanbieter für Zammad-Tickets bereitstellt.",[3577],{"type":2395,"text":2486,"url":3578,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fnextcloud\u002Fintegration_zammad",{"systems":3580,"dependencies":3583},[3581],{"system_id":154,"system_name":105,"supported_versions":3582},[2644,2645],[],{"screenshots":3585},[],{},{"is_free":15,"payment_models":3588},[],{"vendor_name":1424,"vendor_type":2886,"is_support_provider":16},"packages\u002Fintegrationzammad",{"package_type":2502,"repository_url":3578,"latest_version":3592,"license":2468},"4.0.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"N-yK0YQdjFoAQIoWQRjm8AOmPV51knL9P0qwJ2YfQ4g",{"id":3596,"basic_info":3597,"calls_to_action":3604,"compatibility":3607,"extension":11,"media":3614,"meta":3616,"metrics":12,"pricing_and_payment":3617,"provider":3619,"seo_and_faqs":12,"stem":3621,"technical_details":3622,"ui_configuration":3624,"uuid":12,"__hash__":3625},"packages\u002Fpackages\u002Fishenkoyvotrs-lib.json",{"title":3598,"slug":3599,"summary":3600,"tags":3601,"categories":3602,"summary_de":3603},"ishenkoyv\u002Fotrs-lib","ishenkoyvotrs-lib","A PHP library providing a SOAP client interface to interact with the OTRS API for ticket management and automation.",[591,2759,1929,109],[2482],"Eine PHP-Bibliothek, die eine SOAP-Client-Schnittstelle zur Interaktion mit der OTRS-API für Ticketmanagement und Automatisierung bereitstellt.",[3605],{"type":2395,"text":2486,"url":3606,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fishenkoyv\u002Fotrs-lib",{"systems":3608,"dependencies":3613},[3609,3611],{"system_id":2528,"system_name":2529,"supported_versions":3610},[3550,2532,2533,2402],{"system_id":2116,"system_name":81,"supported_versions":3612},[2402,2403,2404,2405,2406,2407],[],{"screenshots":3615},[],{},{"is_free":15,"payment_models":3618},[],{"vendor_name":3620,"vendor_type":32,"is_support_provider":16},"Yaroslav Ishenko","packages\u002Fishenkoyvotrs-lib",{"package_type":2502,"repository_url":3623,"latest_version":2504,"license":2505},"https:\u002F\u002Fgithub.com\u002Fishenkoyv\u002Fotrs-lib",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"6fRQOJXRsQGhpLEnpRZO-wHfJgjmD16tzFtZnn2xUok",{"id":3627,"basic_info":3628,"calls_to_action":3639,"compatibility":3642,"extension":11,"media":3647,"meta":3649,"metrics":3650,"pricing_and_payment":3651,"provider":3653,"seo_and_faqs":3655,"stem":3659,"technical_details":3660,"ui_configuration":12,"uuid":3661,"__hash__":3662},"packages\u002Fpackages\u002Fitil-add-on.json",{"title":3629,"slug":3630,"summary":3631,"tags":3632,"categories":3637,"summary_de":3638},"KIX ITIL Practices Add-on","itil-add-on","A module for KIX Pro that implements 16 ITIL 4-certified practices, including preconfigured workflows for Change, Problem, and Release Management.",[705,3633,3634,3635,3636,1045,2520],"Change Management","Problem Management","ITIL 4","Compliance",[28,2520],"Ein Modul für KIX Pro, das 16 ITIL 4-zertifizierte Praktiken implementiert, einschließlich vorkonfigurierter Workflows für Change-, Problem- und Release-Management.",[3640],{"type":2395,"text":2396,"url":3641,"is_internal":16},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons\u002Fitil-certified-itsm-software",{"systems":3643,"dependencies":3646},[3644],{"system_id":1037,"system_name":2874,"supported_versions":3645},[2877],[],{"screenshots":3648},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":3652},[],{"vendor_name":1036,"vendor_type":2886,"is_support_provider":16,"social_links":3654},{},{"meta_title":3656,"meta_description":3657,"faqs":3658},"ITIL add-on | Open ITSM Hub","Use KIX's powerful open-source functionality to clearly map your service processes and adapt them to your workflows in an audit-proof manner. Future-proof your service management.",[],"packages\u002Fitil-add-on",{"package_type":2894,"repository_url":3641,"license":2428,"latest_version":2877},"19486fff-34e1-484b-a7e6-0e825ca821de","TVO13tjieD4_Uhfhc6vkkBeEc6JFNiJTN1n8-7Uk-GA",{"id":3664,"basic_info":3665,"calls_to_action":3672,"compatibility":3675,"extension":11,"media":3682,"meta":3684,"metrics":12,"pricing_and_payment":3685,"provider":3687,"seo_and_faqs":12,"stem":3689,"technical_details":3690,"ui_configuration":3692,"uuid":12,"__hash__":3693},"packages\u002Fpackages\u002Fitsjustvitalaravel-znuny.json",{"title":3666,"slug":3667,"summary":3668,"tags":3669,"categories":3670,"summary_de":3671},"laravel-znuny","itsjustvitalaravel-znuny","A modern Laravel SDK designed to interact with the Znuny and OTRS Community Edition Generic Interface REST API.",[658,2666,2312,81,80,591],[2482],"Ein modernes Laravel-SDK für die Interaktion mit der Generic Interface REST-API von Znuny und OTRS Community Edition.",[3673],{"type":2395,"text":2486,"url":3674,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fitsjustvita\u002Flaravel-znuny",{"systems":3676,"dependencies":3681},[3677,3679],{"system_id":2116,"system_name":81,"supported_versions":3678},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":3680},[2402],[],{"screenshots":3683},[],{},{"is_free":15,"payment_models":3686},[],{"vendor_name":3688,"vendor_type":32,"is_support_provider":16},"itsjustvita","packages\u002Fitsjustvitalaravel-znuny",{"package_type":2502,"repository_url":3691,"license":2505,"latest_version":2785},"https:\u002F\u002Fgithub.com\u002Fitsjustvita\u002Flaravel-znuny",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"poXguC_jKF0CnqfQ64rDLP63ZEFcZcmHSZ1m-sNeb2U",{"id":3695,"basic_info":3696,"calls_to_action":3702,"compatibility":3705,"extension":11,"media":3712,"meta":3714,"metrics":12,"pricing_and_payment":3715,"provider":3717,"seo_and_faqs":12,"stem":3718,"technical_details":3719,"ui_configuration":3722,"uuid":12,"__hash__":3723},"packages\u002Fpackages\u002Fitsm.json",{"title":3697,"slug":55,"summary":3698,"tags":3699,"categories":3700,"summary_de":3701},"Znuny ITSM","The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident\u002FProblem Management, and Service Level Management.",[705,435,3633,1045,31],[28,435],"Das offizielle ITIL-konforme Erweiterungs-Bundle für Znuny und OTRS, das eine umfassende Suite von Modulen für CMDB, Change Management, Incident\u002FProblem Management und Service Level Management bietet.",[3703],{"type":2395,"text":2486,"url":3704,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fs7design\u002FITSM",{"systems":3706,"dependencies":3711},[3707,3709],{"system_id":2116,"system_name":81,"supported_versions":3708},[2402,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":3710},[2402],[],{"screenshots":3713},[],{},{"is_free":15,"payment_models":3716},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fitsm",{"package_type":2427,"repository_url":3720,"latest_version":3721,"license":2655},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSM","7.1.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"MGQVPKzmfzW4v37dgmFuwDqlirLfQVCIztIHsB3HQ9Y",{"id":3725,"basic_info":3726,"calls_to_action":3733,"compatibility":3736,"extension":11,"media":3741,"meta":3743,"metrics":12,"pricing_and_payment":3744,"provider":3746,"seo_and_faqs":12,"stem":3748,"technical_details":3749,"ui_configuration":3751,"uuid":12,"__hash__":3752},"packages\u002Fpackages\u002Fitsmchangemanagement.json",{"title":3727,"slug":3728,"summary":3729,"tags":3730,"categories":3731,"summary_de":3732},"ITSM Change Management","itsmchangemanagement","Provides ITIL-compliant Change Management functionalities for OTOBO, enabling the structured planning, assessment, and implementation of changes within the IT infrastructure.",[3633,705,478,28],[28,2520],"Bietet ITIL-konforme Change-Management-Funktionalitäten für OTOBO und ermöglicht die strukturierte Planung, Bewertung und Implementierung von Änderungen in der IT-Infrastruktur.",[3734],{"type":2395,"text":2486,"url":3735,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmchangemanagement",{"systems":3737,"dependencies":3740},[3738],{"system_id":680,"system_name":478,"supported_versions":3739},[2539,2540],[],{"screenshots":3742},[],{},{"is_free":15,"payment_models":3745},[],{"vendor_name":3747,"vendor_type":184,"is_support_provider":16},"RotherOSS","packages\u002Fitsmchangemanagement",{"package_type":2427,"repository_url":3735,"latest_version":3750,"license":2655},"11.0.3",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"BPAuAz3kETuDMCNfzHTeZK085GC6nGydgMELctVc-Es",{"id":3754,"basic_info":3755,"calls_to_action":3764,"compatibility":3767,"extension":11,"media":3774,"meta":3776,"metrics":12,"pricing_and_payment":3777,"provider":3779,"seo_and_faqs":12,"stem":3780,"technical_details":3781,"ui_configuration":3783,"uuid":12,"__hash__":3784},"packages\u002Fpackages\u002Fitsmconfigurationmanagement.json",{"title":3756,"slug":3757,"summary":3758,"tags":3759,"categories":3762,"summary_de":3763},"ITSMConfigurationManagement","itsmconfigurationmanagement","Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.",[435,3760,31,28,3761],"CI","Configuration Management",[435,31],"Stellt die Configuration Management Database (CMDB) für Znuny und OTRS bereit und ermöglicht die Verwaltung von Configuration Items (CIs), deren Versionen und Beziehungen.",[3765],{"type":2395,"text":2486,"url":3766,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMConfigurationManagement",{"systems":3768,"dependencies":3773},[3769,3771],{"system_id":2116,"system_name":81,"supported_versions":3770},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":3772},[2402],[],{"screenshots":3775},[],{},{"is_free":15,"payment_models":3778},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fitsmconfigurationmanagement",{"package_type":2427,"repository_url":3766,"latest_version":3782,"license":2468},"7.3.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"7mRbNii9XA62GkT3XQjm4mS0aeti6td0sqe_rsNaMkk",{"id":3786,"basic_info":3787,"calls_to_action":3796,"compatibility":3799,"extension":11,"media":3804,"meta":3806,"metrics":12,"pricing_and_payment":3807,"provider":3809,"seo_and_faqs":12,"stem":3810,"technical_details":3811,"ui_configuration":3813,"uuid":12,"__hash__":3814},"packages\u002Fpackages\u002Fitsmcore.json",{"title":3788,"slug":3789,"summary":3790,"tags":3791,"categories":3794,"summary_de":3795},"ITSM Core for OTOBO","itsmcore","The foundational package for OTOBO ITSM, providing the essential framework and basic functionality required by all other ITSM modules such as CMDB and Change Management.",[28,3792,478,3793,435],"Core","Framework",[28,1045],"Das Basispaket für OTOBO ITSM, das das grundlegende Framework und die Basisfunktionalität für alle anderen ITSM-Module wie CMDB und Change Management bereitstellt.",[3797],{"type":2395,"text":2486,"url":3798,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmcore",{"systems":3800,"dependencies":3803},[3801],{"system_id":680,"system_name":478,"supported_versions":3802},[2538,2539,2540],[],{"screenshots":3805},[],{},{"is_free":15,"payment_models":3808},[],{"vendor_name":1876,"vendor_type":2886,"is_support_provider":16},"packages\u002Fitsmcore",{"package_type":2427,"repository_url":3798,"latest_version":3812,"license":2655},"11.0.6",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"3eOmFIxttYyZnnRjmZYBgPLB3J_HfC0gRa7gTXc0xjQ",{"id":3816,"basic_info":3817,"calls_to_action":3824,"compatibility":3827,"extension":11,"media":3834,"meta":3836,"metrics":12,"pricing_and_payment":3837,"provider":3839,"seo_and_faqs":12,"stem":3840,"technical_details":3841,"ui_configuration":3842,"uuid":12,"__hash__":3843},"packages\u002Fpackages\u002Fitsmincidentproblemmanagement.json",{"title":3818,"slug":3819,"summary":3820,"tags":3821,"categories":3822,"summary_de":3823},"ITSMIncidentProblemManagement","itsmincidentproblemmanagement","Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.",[705,205,3634,300],[28],"Implementiert ITIL-konforme Incident- und Problem-Management-Prozesse, einschließlich spezialisierter Ticket-Typen, Status-Maschinen und Auswirkungs-Prioritäts-Dringlichkeits-Matrizen.",[3825],{"type":2395,"text":2486,"url":3826,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMIncidentProblemManagement",{"systems":3828,"dependencies":3833},[3829,3831],{"system_id":2116,"system_name":81,"supported_versions":3830},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":3832},[2402],[],{"screenshots":3835},[],{},{"is_free":15,"payment_models":3838},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fitsmincidentproblemmanagement",{"package_type":2427,"repository_url":3826,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"uJ5tnBFa790xACHOtgT9wWXpE_EulaWd8ctl1re9Rg4",{"id":3845,"basic_info":3846,"calls_to_action":3856,"compatibility":3859,"extension":11,"media":3866,"meta":3868,"metrics":12,"pricing_and_payment":3869,"provider":3871,"seo_and_faqs":12,"stem":3872,"technical_details":3873,"ui_configuration":3874,"uuid":12,"__hash__":3875},"packages\u002Fpackages\u002Fitsmservicelevelmanagement.json",{"title":3847,"slug":3848,"summary":3849,"tags":3850,"categories":3854,"summary_de":3855},"ITSMServiceLevelManagement","itsmservicelevelmanagement","Provides Service Level Management (SLM) features for Znuny and OTRS, including SLA definition, monitoring, and comprehensive reporting for service levels.",[3851,3852,28,30,3853],"SLA","SLM","Service Level Management",[28,30],"Stellt Service-Level-Management-Funktionen (SLM) für Znuny und OTRS bereit, inklusive SLA-Definition, Monitoring und detailliertem Reporting.",[3857],{"type":2395,"text":2486,"url":3858,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FITSMServiceLevelManagement",{"systems":3860,"dependencies":3865},[3861,3863],{"system_id":2116,"system_name":81,"supported_versions":3862},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":3864},[2402],[],{"screenshots":3867},[],{},{"is_free":15,"payment_models":3870},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fitsmservicelevelmanagement",{"package_type":2427,"repository_url":3858,"latest_version":3721,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"5ZbIooVfhmvlrMs-Gg0X3dNhfzuwoQwx1CSMeQKzHC0",{"id":3877,"basic_info":3878,"calls_to_action":3888,"compatibility":3891,"extension":11,"media":3896,"meta":3898,"metrics":3899,"pricing_and_payment":3900,"provider":3902,"seo_and_faqs":3904,"stem":3908,"technical_details":3909,"ui_configuration":12,"uuid":3912,"__hash__":3913},"packages\u002Fpackages\u002Fkix-field-service-app.json",{"title":3879,"slug":3880,"summary":3881,"tags":3882,"categories":3886,"summary_de":3887},"KIX Field Agent","kix-field-service-app","A mobile application for KIX that enables field service teams to process tickets and service orders offline, providing access to CMDB data, knowledge base articles, and checklists.",[3883,3884,3885,108,435],"Field Service","Mobile","Offline",[1045,31],"Eine mobile App für KIX, die Außendienstteams die Offline-Bearbeitung von Tickets und Serviceaufträgen ermöglicht und Zugriff auf CMDB-Daten, Wissensdatenbank-Artikel sowie Checklisten bietet.",[3889],{"type":2395,"text":2396,"url":3890,"is_internal":16},"https:\u002F\u002Fapps.apple.com\u002Fde\u002Fapp\u002Fkix-field-agent\u002Fid1489588005?l=de&ls=1",{"systems":3892,"dependencies":3895},[3893],{"system_id":1037,"system_name":2874,"supported_versions":3894},[2877],[],{"screenshots":3897},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":3901},[],{"vendor_name":1036,"vendor_type":184,"is_support_provider":16,"social_links":3903},{},{"meta_title":3905,"meta_description":3906,"faqs":3907},"KIX Field Service App | Open ITSM Hub","Even when you're on the lower floors of a building or at a technical facility far from a 5G network, missing information can prevent you from fulfilling service orders. The KIX Field Service App solves the problem of missing connectivity. Thanks to its offline functionality, your service teams always have all the necessary information on hand.",[],"packages\u002Fkix-field-service-app",{"package_type":2502,"repository_url":3910,"latest_version":3911,"license":2428},"https:\u002F\u002Fapps.apple.com\u002Fapp\u002Fkix-field-agent\u002Fid1489588005","1.10","89a33f45-00f6-4e8d-baf8-815c8bb10292","EIXKJU86veOstuS4kvvyX52I94GJTPQvohFfn_PZbk4",{"id":3915,"basic_info":3916,"calls_to_action":3924,"compatibility":3928,"extension":11,"media":3934,"meta":3936,"metrics":12,"pricing_and_payment":3937,"provider":3939,"seo_and_faqs":12,"stem":3940,"technical_details":3941,"ui_configuration":3943,"uuid":12,"__hash__":3944},"packages\u002Fpackages\u002Fkix-field-service-app-android.json",{"title":3879,"slug":3917,"summary":3918,"tags":3919,"categories":3922,"summary_de":3923},"kix-field-service-app-android","A mobile application for KIX that enables field service technicians to manage tickets, access CMDB assets, and use the knowledge base while offline.",[3920,3883,3921,108,435],"Mobile App","Offline Access",[1045,3884],"Eine mobile App für KIX, die es Servicetechnikern im Außendienst ermöglicht, Tickets zu bearbeiten, auf CMDB-Assets zuzugreifen und die Wissensdatenbank offline zu nutzen.",[3925],{"type":2395,"text":3926,"url":3927,"is_internal":16},"Buy Now","https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.compl3te.fieldagent&hl=de",{"systems":3929,"dependencies":3933},[3930],{"system_id":1037,"system_name":2874,"supported_versions":3931},[2877,3932],"Pro",[],{"screenshots":3935},[],{},{"is_free":15,"payment_models":3938},[],{"vendor_name":1036,"vendor_type":2886,"is_support_provider":16},"packages\u002Fkix-field-service-app-android",{"package_type":2502,"repository_url":3942,"latest_version":3911,"license":2428},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.compl3te.fieldagent",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"aN1VN6mp_zoDsytz7NJgNPUUWLfze_RWldWp_87x0rE",{"id":3946,"basic_info":3947,"calls_to_action":3959,"compatibility":3962,"extension":11,"media":3967,"meta":3969,"metrics":3970,"pricing_and_payment":3971,"provider":3973,"seo_and_faqs":3975,"stem":3979,"technical_details":3980,"ui_configuration":3982,"uuid":3983,"__hash__":3984},"packages\u002Fpackages\u002Fkix-kanban-board.json",{"title":3948,"slug":3949,"summary":3950,"tags":3951,"categories":3957,"summary_de":3958},"KIX Kanban","kix-kanban-board","A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards and heat maps.",[3952,3953,3954,3955,3956],"Kanban","Agile","Workflow Visualization","Heat Map","Workload Management",[2520,3011],"Ein visuelles Workflow-Management-Add-on für KIX, das Drag-and-Drop-Ticketzuweisung und die Überwachung der Teamauslastung über Kanban-Boards und Heatmaps ermöglicht.",[3960],{"type":2395,"text":2396,"url":3961,"is_internal":16},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fservice-software\u002Fservice-management-add-ons\u002Fkanban-for-service-teams",{"systems":3963,"dependencies":3966},[3964],{"system_id":1037,"system_name":2874,"supported_versions":3965},[2876,2877],[],{"screenshots":3968},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":3972},[],{"vendor_name":1036,"vendor_type":2886,"is_support_provider":16,"social_links":3974},{},{"meta_title":3976,"meta_description":3977,"faqs":3978},"KIX Kanban board | Open ITSM Hub","Visualize workflows, easily assign tasks with drag-and-drop, and monitor team workload with the visual heat map. The result? Less stress, no overload, and a structured, motivated team that works independently.",[],"packages\u002Fkix-kanban-board",{"package_type":2502,"repository_url":3961,"license":2428,"latest_version":3981},"latest",{"is_featured":15},"6bdd0245-f697-4aa9-8241-a37557cc3f64","fyvlWCDrkUwyozzTjaLuiRx63MBwEaJvuSHRYT39Pwc",{"id":3986,"basic_info":3987,"calls_to_action":3997,"compatibility":4000,"extension":11,"media":4005,"meta":4007,"metrics":4008,"pricing_and_payment":4009,"provider":4011,"seo_and_faqs":4013,"stem":4017,"technical_details":4018,"ui_configuration":12,"uuid":4019,"__hash__":4020},"packages\u002Fpackages\u002Fkix-maintenance-plan.json",{"title":3988,"slug":3989,"summary":3990,"tags":3991,"categories":3995,"summary_de":3996},"KIX Maintenance Plan","kix-maintenance-plan","Enables the central management and scheduling of maintenance intervals for IT assets and technical equipment directly within the KIX ITSM environment.",[3992,31,3993,435,3994],"Maintenance Planning","Preventive Maintenance","KIX Pro",[31,1045],"Ermöglicht die zentrale Verwaltung und Planung von Wartungsintervallen für IT-Assets und technische Geräte direkt in der KIX ITSM-Umgebung.",[3998],{"type":2395,"text":2396,"url":3999,"is_internal":16},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fmaintenance-planning-with-kix",{"systems":4001,"dependencies":4004},[4002],{"system_id":1037,"system_name":2874,"supported_versions":4003},[2876,2877],[],{"screenshots":4006},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":4010},[],{"vendor_name":1036,"vendor_type":2886,"is_support_provider":16,"social_links":4012},{},{"meta_title":4014,"meta_description":4015,"faqs":4016},"KIX Maintenance Plan | Open ITSM Hub","With the KIX Maintenance Plan add-on, you can centrally manage maintenance intervals for IT assets, technical equipment, and buildings from your ITSM. Seamlessly integrate regular checks into your existing workflows to ensure the long-term availability of your entire infrastructure.",[],"packages\u002Fkix-maintenance-plan",{"package_type":2894,"repository_url":3999,"license":2428,"latest_version":2877},"0f05cea0-85e2-43e4-b51a-b5990b600272","yOfoXAeVMbaVp65VsG86A4H8xvMSblx3tT1EiMw2oFY",{"id":4022,"basic_info":4023,"calls_to_action":4031,"compatibility":4034,"extension":11,"media":4053,"meta":4055,"metrics":12,"pricing_and_payment":4056,"provider":4058,"seo_and_faqs":12,"stem":4060,"technical_details":4061,"ui_configuration":4063,"uuid":12,"__hash__":4064},"packages\u002Fpackages\u002Flaupeotrs-api.json",{"title":4024,"slug":4025,"summary":4026,"tags":4027,"categories":4029,"summary_de":4030},"laupe\u002Fotrs-api","laupeotrs-api","A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol, enabling ticket and session management.",[591,2759,592,4028,2518],"Client",[2482],"Eine PHP-Bibliothek zur Interaktion mit dem OTRS Generic Interface über das SOAP-Protokoll, die Ticket- und Sitzungsmanagement ermöglicht.",[4032],{"type":2395,"text":2486,"url":4033,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Flaupe\u002Fotrs-api",{"systems":4035,"dependencies":4052},[4036,4040,4042,4045,4049],{"system_id":2528,"system_name":2529,"supported_versions":4037},[4038,4039],"5.0.x","6.0.x",{"system_id":2116,"system_name":81,"supported_versions":4041},[2645,2710],{"system_id":680,"system_name":478,"supported_versions":4043},[3261,4044],"11.x",{"system_id":1037,"system_name":2874,"supported_versions":4046},[4047,4048],"17.x","18.x",{"system_id":4050,"system_name":299,"supported_versions":4051},"ligero",[],[],{"screenshots":4054},[],{},{"is_free":15,"payment_models":4057},[],{"vendor_name":4059,"vendor_type":32,"is_support_provider":16},"Laupe","packages\u002Flaupeotrs-api",{"package_type":2502,"repository_url":4062,"license":2505,"latest_version":2785},"https:\u002F\u002Fgithub.com\u002FLaupe\u002Fotrs-api",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"b_JabR6VaNAbSUqZiTVBmCosSNyPNPcUeBvz3HvpVlw",{"id":4066,"basic_info":4067,"calls_to_action":4077,"compatibility":4080,"extension":11,"media":4085,"meta":4087,"metrics":12,"pricing_and_payment":4088,"provider":4090,"seo_and_faqs":12,"stem":4092,"technical_details":4093,"ui_configuration":4096,"uuid":12,"__hash__":4097},"packages\u002Fpackages\u002Fldap2zammad.json",{"title":4068,"slug":4069,"summary":4070,"tags":4071,"categories":4075,"summary_de":4076},"zammad-ldap-sync","ldap2zammad","A Java-based synchronization tool developed by the City of Munich (IT@M) to import complex LDAP organizational structures and users into Zammad groups and roles.",[4072,2387,4073,2312,4074],"LDAP","User Synchronization","Spring Boot",[2391,2482],"Ein auf Java basierendes Synchronisationstool der Landeshauptstadt München (IT@M), um komplexe LDAP-Organisationsstrukturen und Benutzer in Zammad-Gruppen und -Rollen zu importieren.",[4078],{"type":2395,"text":2486,"url":4079,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fthorsten-l\u002Fldap2zammad",{"systems":4081,"dependencies":4084},[4082],{"system_id":154,"system_name":105,"supported_versions":4083},[2645,2710],[],{"screenshots":4086},[],{},{"is_free":15,"payment_models":4089},[],{"vendor_name":4091,"vendor_type":413,"is_support_provider":16},"IT@M (Landeshauptstadt München)","packages\u002Fldap2zammad",{"package_type":2502,"repository_url":4094,"license":2505,"latest_version":4095},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ldap-sync","0.6.3",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"QOz-reSn0u-wOoVV_frH0X1pIBfLckVS2h6JjX0U49M",{"id":4099,"basic_info":4100,"calls_to_action":4108,"compatibility":4111,"extension":11,"media":4116,"meta":4118,"metrics":12,"pricing_and_payment":4119,"provider":4121,"seo_and_faqs":12,"stem":4122,"technical_details":4123,"ui_configuration":4125,"uuid":12,"__hash__":4126},"packages\u002Fpackages\u002Flibkernelmodulesticketautoassignmentpm.json",{"title":4101,"slug":4102,"summary":4103,"tags":4104,"categories":4106,"summary_de":4107},"OTRS-Kernel-Module-TicketAutoAssignment","libkernelmodulesticketautoassignmentpm","A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents based on predefined logic.",[4105,868,869],"Ticket Assignment",[2520],"Ein Perl-Modul für OTRS, das eine automatisierte Ticketzuweisung ermöglicht, um eingehende Tickets nach einer vordefinierten Logik an Agenten zu verteilen.",[4109],{"type":2395,"text":2486,"url":4110,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fdist\u002FOTRS-Kernel-Module-TicketAutoAssignment\u002Fview\u002Flib\u002FKernel\u002FModules\u002FTicketAutoAssignment.pm",{"systems":4112,"dependencies":4115},[4113],{"system_id":2528,"system_name":2529,"supported_versions":4114},[3551],[],{"screenshots":4117},[],{},{"is_free":15,"payment_models":4120},[],{"vendor_name":1814,"vendor_type":32,"is_support_provider":16},"packages\u002Flibkernelmodulesticketautoassignmentpm",{"package_type":2502,"repository_url":4124,"latest_version":2785,"license":2468},"https:\u002F\u002Fmetacpan.org\u002Fdist\u002FOTRS-Kernel-Module-TicketAutoAssignment",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ogpOONhjI-tTTqwtQ48Ka_2bmDCRhVe4TUE7Dp2VnxM",{"id":4128,"basic_info":4129,"calls_to_action":4138,"compatibility":4141,"extension":11,"media":4150,"meta":4152,"metrics":12,"pricing_and_payment":4153,"provider":4155,"seo_and_faqs":12,"stem":4156,"technical_details":4157,"ui_configuration":4159,"uuid":12,"__hash__":4160},"packages\u002Fpackages\u002Flibkernelsystemescalationpm.json",{"title":4130,"slug":4131,"summary":4132,"tags":4133,"categories":4136,"summary_de":4137},"Multilevel Escalation for OTRS","libkernelsystemescalationpm","Extends OTRS with a multilevel escalation management system, allowing automatic escalation level assignment based on user groups and custom notification matrices.",[4134,3851,4135,2904,181],"escalation","notification",[2520,28],"Erweitert OTRS um ein mehrstufiges Eskalationsmanagement, das eine automatische Zuweisung von Eskalationsstufen basierend auf Benutzergruppen und individuellen Benachrichtigungsmatrizen ermöglicht.",[4139],{"type":2395,"text":2486,"url":4140,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fdist\u002FOTRS-Kernel-System-MultilevelEscalation\u002Fview\u002Flib\u002FKernel\u002FSystem\u002FEscalation.pm",{"systems":4142,"dependencies":4149},[4143,4147],{"system_id":2528,"system_name":2529,"supported_versions":4144},[4145,4146,2644,2645],"3.x","4.x",{"system_id":2116,"system_name":81,"supported_versions":4148},[2645],[],{"screenshots":4151},[],{},{"is_free":15,"payment_models":4154},[],{"vendor_name":1814,"vendor_type":32,"is_support_provider":16},"packages\u002Flibkernelsystemescalationpm",{"package_type":2427,"repository_url":4158,"latest_version":2785,"license":2468},"https:\u002F\u002Fgithub.com\u002Fbasurohit77\u002FKernel-System-Escalation",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"_bzzToIk8E02OBoIpfrBZDl5vFGerLmxzN3uAALSgoM",{"id":4162,"basic_info":4163,"calls_to_action":4171,"compatibility":4174,"extension":11,"media":4179,"meta":4181,"metrics":12,"pricing_and_payment":4182,"provider":4184,"seo_and_faqs":12,"stem":4186,"technical_details":4187,"ui_configuration":4189,"uuid":12,"__hash__":4190},"packages\u002Fpackages\u002Fligoozammad-laravel.json",{"title":4164,"slug":4165,"summary":4166,"tags":4167,"categories":4169,"summary_de":4170},"Zammad Laravel Integration","ligoozammad-laravel","A Laravel package for integrating Zammad ticketing system features, such as contact forms and ticket creation, into Laravel applications via the Zammad API.",[658,105,592,591,108,4168],"Contact Form",[2482],"Ein Laravel-Paket zur Integration von Zammad-Funktionen wie Kontaktformularen und Ticket-Erstellung in Laravel-Anwendungen über die Zammad-API.",[4172],{"type":2395,"text":2486,"url":4173,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fligoo\u002Fzammad-laravel",{"systems":4175,"dependencies":4178},[4176],{"system_id":154,"system_name":105,"supported_versions":4177},[],[],{"screenshots":4180},[],{},{"is_free":15,"payment_models":4183},[],{"vendor_name":4185,"vendor_type":184,"is_support_provider":16},"Ligoo","packages\u002Fligoozammad-laravel",{"package_type":2502,"repository_url":4188,"latest_version":2504,"license":2505},"https:\u002F\u002Fgithub.com\u002Fligoo\u002Fzammad-laravel",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"NoAAxvZO0vp4gfyWHB5yzxmB3NVQmx5l71GKmZLmDtI",{"id":4192,"basic_info":4193,"calls_to_action":4201,"compatibility":4204,"extension":11,"media":4211,"meta":4213,"metrics":12,"pricing_and_payment":4214,"provider":4216,"seo_and_faqs":12,"stem":4218,"technical_details":4219,"ui_configuration":4222,"uuid":12,"__hash__":4223},"packages\u002Fpackages\u002Flita-otrs.json",{"title":4194,"slug":4194,"summary":4195,"tags":4196,"categories":4199,"summary_de":4200},"lita-otrs","A Lita chatbot handler for interacting with OTRS, enabling ticket searches and status updates via chat commands.",[748,4197,4198,109,1024],"Lita","Chatbot",[2482,3413],"Ein Lita-Chatbot-Handler für die Interaktion mit OTRS, der Ticket-Suchen und Status-Updates über Chat-Befehle ermöglicht.",[4202],{"type":2395,"text":2486,"url":4203,"is_internal":16},"https:\u002F\u002Frubygems.org\u002Fgems\u002Flita-otrs",{"systems":4205,"dependencies":4210},[4206,4208],{"system_id":2528,"system_name":2529,"supported_versions":4207},[2644,2645],{"system_id":2116,"system_name":81,"supported_versions":4209},[2645,2710],[],{"screenshots":4212},[],{},{"is_free":15,"payment_models":4215},[],{"vendor_name":4217,"vendor_type":32,"is_support_provider":16},"F-X Mose","packages\u002Flita-otrs",{"package_type":4220,"repository_url":4221,"latest_version":2927,"license":2505},"gem","https:\u002F\u002Fgithub.com\u002Fmose\u002Flita-otrs",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"kW2q71ixuZEdjJBzocCJRNuJM8qiTJfUmdwedgWv8GM",{"id":4225,"basic_info":4226,"calls_to_action":4237,"compatibility":4240,"extension":11,"media":4247,"meta":4249,"metrics":12,"pricing_and_payment":4250,"provider":4252,"seo_and_faqs":12,"stem":4253,"technical_details":4254,"ui_configuration":4257,"uuid":12,"__hash__":4258},"packages\u002Fpackages\u002Flocalavatar.json",{"title":4227,"slug":4228,"summary":4229,"tags":4230,"categories":4235,"summary_de":4236},"LocalAvatar","localavatar","Enables local storage and management of user avatars within the ticket system, providing a privacy-focused alternative to external services like Gravatar.",[4231,4232,4233,4234],"Avatar","Privacy","User Profile","Gravatar",[2391,3011],"Ermöglicht die lokale Speicherung und Verwaltung von Benutzer-Avataren im Ticketsystem als datenschutzfreundliche Alternative zu externen Diensten wie Gravatar.",[4238],{"type":2395,"text":2486,"url":4239,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FLocalAvatar-7.4.3",{"systems":4241,"dependencies":4246},[4242,4244],{"system_id":2116,"system_name":81,"supported_versions":4243},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":4245},[2402],[],{"screenshots":4248},[],{},{"is_free":15,"payment_models":4251},[],{"vendor_name":1269,"vendor_type":184,"is_support_provider":16},"packages\u002Flocalavatar",{"package_type":2427,"repository_url":4255,"latest_version":4256,"license":2468},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FLocalAvatar","7.4.3",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"mfcWimNcBbu1kR59qn2-PrqTEeSiB0HIzLO235zuZ9Y",{"id":4260,"basic_info":4261,"calls_to_action":4275,"compatibility":4278,"extension":11,"media":4285,"meta":4287,"metrics":12,"pricing_and_payment":4288,"provider":4290,"seo_and_faqs":12,"stem":4292,"technical_details":4293,"ui_configuration":4295,"uuid":12,"__hash__":4296},"packages\u002Fpackages\u002Fmailaccount-oauth2.json",{"title":4262,"slug":4263,"summary":4264,"tags":4265,"categories":4272,"summary_de":4274},"MailAccount-OAuth2","mailaccount-oauth2","Enables OAuth 2.0 authentication for IMAP and POP3 mail accounts in Znuny and OTRS, facilitating secure integration with Microsoft 365 and Google Workspace.",[4266,4267,4268,4269,4270,4271],"OAuth2","Microsoft 365","Google","IMAP","POP3","Modern Auth",[4273,2482],"Email Management","Ermöglicht die OAuth 2.0-Authentifizierung für IMAP- und POP3-E-Mail-Konten in Znuny und OTRS, um eine sichere Integration mit Microsoft 365 und Google Workspace zu gewährleisten.",[4276],{"type":2395,"text":2486,"url":4277,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FMailAccount-OAuth2",{"systems":4279,"dependencies":4284},[4280,4282],{"system_id":2116,"system_name":81,"supported_versions":4281},[2402,2403,2404,2405],{"system_id":2528,"system_name":2529,"supported_versions":4283},[2402],[],{"screenshots":4286},[],{},{"is_free":15,"payment_models":4289},[],{"vendor_name":4291,"vendor_type":184,"is_support_provider":16},"Efflux","packages\u002Fmailaccount-oauth2",{"package_type":2427,"repository_url":4277,"latest_version":4294,"license":2655},"1.1.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Wc-EkaoH0vLVvfl8Un52pqocd55IZPJnBSphbedD1pk",{"id":4298,"basic_info":4299,"calls_to_action":4305,"compatibility":4308,"extension":11,"media":4313,"meta":4315,"metrics":12,"pricing_and_payment":4316,"provider":4318,"seo_and_faqs":12,"stem":4320,"technical_details":4321,"ui_configuration":4322,"uuid":12,"__hash__":4323},"packages\u002Fpackages\u002Fmatrix-zammad.json",{"title":4300,"slug":4300,"summary":4301,"tags":4302,"categories":4303,"summary_de":4304},"matrix-zammad","A bridge and bot that forwards Zammad ticket notifications to Matrix chat rooms, enabling real-time monitoring and basic ticket interaction.",[747,750,748,105,3441],[2482,3413],"Eine Bridge und ein Bot, der Zammad-Ticket-Benachrichtigungen an Matrix-Chaträume weiterleitet und so Echtzeit-Monitoring sowie grundlegende Ticket-Interaktionen ermöglicht.",[4306],{"type":2395,"text":2486,"url":4307,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FHalf-Shot\u002Fmatrix-zammad",{"systems":4309,"dependencies":4312},[4310],{"system_id":154,"system_name":105,"supported_versions":4311},[],[],{"screenshots":4314},[],{},{"is_free":15,"payment_models":4317},[],{"vendor_name":4319,"vendor_type":32,"is_support_provider":16},"Half-Shot","packages\u002Fmatrix-zammad",{"package_type":2502,"repository_url":4307,"license":2786,"latest_version":3064},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"L2oXDnlTq8Cez35gtcQwaofNV7YmcC-hGpDvvvF1qZQ",{"id":4325,"basic_info":4326,"calls_to_action":4333,"compatibility":4336,"extension":11,"media":4341,"meta":4343,"metrics":12,"pricing_and_payment":4344,"provider":4346,"seo_and_faqs":12,"stem":4347,"technical_details":4348,"ui_configuration":4350,"uuid":12,"__hash__":4351},"packages\u002Fpackages\u002Fmcp-otobo.json",{"title":4327,"slug":4327,"summary":4328,"tags":4329,"categories":4331,"summary_de":4332},"mcp-otobo","A Model Context Protocol (MCP) server that enables AI assistants to interact with OTOBO ticket systems. It provides tools to search, create, and update tickets via the OTOBO Generic Interface REST API.",[129,130,2312,3470,4330,108],"Claude",[2482,3472],"Ein Model Context Protocol (MCP) Server, der es KI-Assistenten ermöglicht, mit OTOBO-Ticketsystemen zu interagieren. Er bietet Werkzeuge zum Suchen, Erstellen und Aktualisieren von Tickets über die OTOBO Generic Interface REST-API.",[4334],{"type":2395,"text":2486,"url":4335,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fmcp-otobo",{"systems":4337,"dependencies":4340},[4338],{"system_id":680,"system_name":478,"supported_versions":4339},[2538,2539,2540],[],{"screenshots":4342},[],{},{"is_free":15,"payment_models":4345},[],{"vendor_name":470,"vendor_type":32,"is_support_provider":16},"packages\u002Fmcp-otobo",{"package_type":2925,"repository_url":4349,"latest_version":2504,"license":2505},"https:\u002F\u002Fgithub.com\u002Fdomnussbaum\u002Fmcp-otobo",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"BEDOKviviwoYCMC-xLGn9da4f615c5Wm4XO0q9w41Ts",{"id":4353,"basic_info":4354,"calls_to_action":4362,"compatibility":4365,"extension":11,"media":4375,"meta":4377,"metrics":12,"pricing_and_payment":4378,"provider":4380,"seo_and_faqs":12,"stem":4381,"technical_details":4382,"ui_configuration":4384,"uuid":12,"__hash__":4385},"packages\u002Fpackages\u002Fmodule-tools.json",{"title":4355,"slug":4355,"summary":4356,"tags":4357,"categories":4360,"summary_de":4361},"module-tools","A collection of Perl-based command-line scripts designed to automate the creation, packaging, and installation of OPM modules for OTRS, Znuny, and OTOBO.",[4358,2516,4359,868],"Development Tools","OPM",[4358],"Eine Sammlung von Perl-basierten Kommandozeilen-Skripten zur Automatisierung der Erstellung, Paketierung und Installation von OPM-Modulen für OTRS, Znuny und OTOBO.",[4363],{"type":2395,"text":2486,"url":4364,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fmodule-tools",{"systems":4366,"dependencies":4374},[4367,4369,4371],{"system_id":2116,"system_name":81,"supported_versions":4368},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":4370},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":4372},[3550,2531,4373,3551,2532,2533,2402],"3.2",[],{"screenshots":4376},[],{},{"is_free":15,"payment_models":4379},[],{"vendor_name":1943,"vendor_type":184,"is_support_provider":16},"packages\u002Fmodule-tools",{"package_type":2502,"repository_url":4364,"license":2655,"latest_version":4383},"master",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"2mhzakoajzudEYB1xg5hJO_2bgA9neyYgmX3DqgWw4Q",{"id":4387,"basic_info":4388,"calls_to_action":4398,"compatibility":4401,"extension":11,"media":4406,"meta":4408,"metrics":12,"pricing_and_payment":4409,"provider":4411,"seo_and_faqs":12,"stem":4412,"technical_details":4413,"ui_configuration":4416,"uuid":12,"__hash__":4417},"packages\u002Fpackages\u002Fmoduleznunycorelist.json",{"title":4389,"slug":4390,"summary":4391,"tags":4392,"categories":4396,"summary_de":4397},"Module::Znuny::CoreList","moduleznunycorelist","A Perl module that provides a comprehensive mapping of which Perl modules and versions were shipped with specific releases of the Znuny ITSM system.",[4393,84,4394,4395],"Development","Dependency Management","Metadata",[4358],"Ein Perl-Modul, das eine umfassende Liste der Perl-Module und deren Versionen bereitstellt, die mit den jeweiligen Releases des Znuny ITSM-Systems ausgeliefert wurden.",[4399],{"type":2395,"text":2486,"url":4400,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fpod\u002FModule::Znuny::CoreList",{"systems":4402,"dependencies":4405},[4403],{"system_id":2116,"system_name":81,"supported_versions":4404},[2402,2403,2404,2405,2406,2407,2408],[],{"screenshots":4407},[],{},{"is_free":15,"payment_models":4410},[],{"vendor_name":1752,"vendor_type":32,"is_support_provider":16},"packages\u002Fmoduleznunycorelist",{"package_type":2502,"repository_url":4414,"latest_version":4415,"license":3034},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FModule-Znuny-CoreList","1.03",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"p5gPvUhYkrXxnYsQoRfpUvCzuC-pE-_jQ52hlz8MTZg",{"id":4419,"basic_info":4420,"calls_to_action":4429,"compatibility":4432,"extension":11,"media":4439,"meta":4441,"metrics":12,"pricing_and_payment":4442,"provider":4444,"seo_and_faqs":12,"stem":4446,"technical_details":4447,"ui_configuration":4450,"uuid":12,"__hash__":4451},"packages\u002Fpackages\u002Fmrbs-otrs.json",{"title":4421,"slug":4422,"summary":4423,"tags":4424,"categories":4427,"summary_de":4428},"MRBS-OTRS","mrbs-otrs","A modification for the Meeting Room Booking System (MRBS) that enables automatic ticket creation in OTRS or Znuny via a SOAP connection.",[109,2759,4425,4426],"MRBS","Legacy",[2482],"Eine Modifikation für das Meeting Room Booking System (MRBS), die eine automatische Ticket-Erstellung in OTRS oder Znuny über eine SOAP-Schnittstelle ermöglicht.",[4430],{"type":2395,"text":2486,"url":4431,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz\u002FMRBS-OTRS",{"systems":4433,"dependencies":4438},[4434,4436],{"system_id":2528,"system_name":2529,"supported_versions":4435},[3551,2532,2533,2402],{"system_id":2116,"system_name":81,"supported_versions":4437},[2402],[],{"screenshots":4440},[],{},{"is_free":15,"payment_models":4443},[],{"vendor_name":4445,"vendor_type":32,"is_support_provider":16},"Denny Korsukewitz","packages\u002Fmrbs-otrs",{"package_type":2502,"repository_url":4431,"license":4448,"latest_version":4449},"GPL-2.0","1.4.10",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"x-DrrpscuW-nprJBp5aKMR84fpsiuxsoimgZ-1Ul_nc",{"id":4453,"basic_info":4454,"calls_to_action":4460,"compatibility":4463,"extension":11,"media":4468,"meta":4470,"metrics":12,"pricing_and_payment":4471,"provider":4473,"seo_and_faqs":12,"stem":4475,"technical_details":4476,"ui_configuration":4478,"uuid":12,"__hash__":4479},"packages\u002Fpackages\u002Fmuhammadnlaravel-zammad.json",{"title":2662,"slug":4455,"summary":4456,"tags":4457,"categories":4458,"summary_de":4459},"muhammadnlaravel-zammad","A Laravel wrapper for the official Zammad PHP API client, providing a clean interface to integrate Zammad helpdesk features into Laravel applications.",[658,105,1929,591,109],[2482],"Ein Laravel-Wrapper für den offiziellen Zammad PHP-API-Client, der eine komfortable Schnittstelle zur Integration von Zammad-Helpdesk-Funktionen in Laravel-Anwendungen bietet.",[4461],{"type":2395,"text":2486,"url":4462,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fmuhammadn\u002Flaravel-zammad",{"systems":4464,"dependencies":4467},[4465],{"system_id":154,"system_name":105,"supported_versions":4466},[],[],{"screenshots":4469},[],{},{"is_free":15,"payment_models":4472},[],{"vendor_name":4474,"vendor_type":32,"is_support_provider":16},"Muhammad Nur","packages\u002Fmuhammadnlaravel-zammad",{"package_type":2502,"repository_url":4477,"latest_version":2504,"license":2505},"https:\u002F\u002Fgithub.com\u002Fmuhammadn\u002Flaravel-zammad",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"CZb-uaGdojW_jDaaom4n-lZjIi05Su0EttarXzAEtew",{"id":4481,"basic_info":4482,"calls_to_action":4491,"compatibility":4494,"extension":11,"media":4499,"meta":4501,"metrics":12,"pricing_and_payment":4502,"provider":4504,"seo_and_faqs":12,"stem":4506,"technical_details":4507,"ui_configuration":4510,"uuid":12,"__hash__":4511},"packages\u002Fpackages\u002Fmxcem24tippspiel.json",{"title":4483,"slug":4484,"summary":4485,"tags":4486,"categories":4489,"summary_de":4490},"mxcEM24Tippspiel","mxcem24tippspiel","A gamification add-on for Znuny that integrates a prediction game for the UEFA EURO 2024 tournament directly into the ticket system dashboard.",[4487,4488,81,2796],"Gamification","Euro 2024",[3413,2566],"Ein Gamification-Add-on für Znuny, das ein Tippspiel zur UEFA EURO 2024 direkt in das Dashboard des Ticketsystems integriert.",[4492],{"type":2395,"text":2486,"url":4493,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcEM24Tippspiel-7.0.1",{"systems":4495,"dependencies":4498},[4496],{"system_id":2116,"system_name":81,"supported_versions":4497},[2408,2409],[],{"screenshots":4500},[],{},{"is_free":15,"payment_models":4503},[],{"vendor_name":4505,"vendor_type":184,"is_support_provider":16},"maxence business consulting GmbH","packages\u002Fmxcem24tippspiel",{"package_type":2427,"repository_url":4508,"latest_version":4509,"license":2468},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcEM24Tippspiel","7.0.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"TNcCbRCUzYMa0nxQUhTuvObfNE0NipXR7CaUG0TVAYc",{"id":4513,"basic_info":4514,"calls_to_action":4525,"compatibility":4528,"extension":11,"media":4535,"meta":4537,"metrics":12,"pricing_and_payment":4538,"provider":4540,"seo_and_faqs":12,"stem":4542,"technical_details":4543,"ui_configuration":4546,"uuid":12,"__hash__":4547},"packages\u002Fpackages\u002Fmxcpopupsizebyaction.json",{"title":4515,"slug":4516,"summary":4517,"tags":4518,"categories":4523,"summary_de":4524},"mxcPopupSizeByAction","mxcpopupsizebyaction","Allows administrators to configure the width and height of various pop-up windows in the agent interface through SysConfig settings.",[4519,4520,4521,4522],"UI","Pop-up","SysConfig","Agent Interface",[3011],"Ermöglicht Administratoren die Konfiguration der Breite und Höhe verschiedener Pop-up-Fenster in der Agenten-Oberfläche über SysConfig-Einstellungen.",[4526],{"type":2395,"text":2486,"url":4527,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcPopupSizeByAction-7.4.1",{"systems":4529,"dependencies":4534},[4530,4532],{"system_id":2116,"system_name":81,"supported_versions":4531},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":4533},[2402],[],{"screenshots":4536},[],{},{"is_free":15,"payment_models":4539},[],{"vendor_name":4541,"vendor_type":184,"is_support_provider":16},"maxence Integration GmbH","packages\u002Fmxcpopupsizebyaction",{"package_type":2427,"repository_url":4544,"latest_version":4545,"license":2468},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FmxcPopupSizeByAction","7.4.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"VXfThgx_gFuGVBIMbhUBVv5_IRRFw_ncDBUNeoMuxMY",{"id":4549,"basic_info":4550,"calls_to_action":4558,"compatibility":4561,"extension":11,"media":4566,"meta":4568,"metrics":12,"pricing_and_payment":4569,"provider":4571,"seo_and_faqs":12,"stem":4573,"technical_details":4574,"ui_configuration":4576,"uuid":12,"__hash__":4577},"packages\u002Fpackages\u002Fn3xt0rzf2otrs.json",{"title":4551,"slug":4552,"summary":4553,"tags":4554,"categories":4556,"summary_de":4557},"zf2otrs","n3xt0rzf2otrs","A Zend Framework 2 module providing a client to interact with the OTRS 4 SOAP API. It enables the integration of OTRS ticketing functionality into ZF2-based applications.",[2759,4555,1929,591],"Zend Framework",[2482],"Ein Zend Framework 2 Modul, das einen Client für die Interaktion mit der OTRS 4 SOAP-API bereitstellt. Es ermöglicht die Integration von OTRS-Ticketfunktionen in ZF2-basierte Anwendungen.",[4559],{"type":2395,"text":2486,"url":4560,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fn3xt0r\u002Fzf2otrs",{"systems":4562,"dependencies":4565},[4563],{"system_id":2528,"system_name":2529,"supported_versions":4564},[2532],[],{"screenshots":4567},[],{},{"is_free":15,"payment_models":4570},[],{"vendor_name":4572,"vendor_type":32,"is_support_provider":16},"n3xt0r","packages\u002Fn3xt0rzf2otrs",{"package_type":2502,"repository_url":4575,"license":2505,"latest_version":2785},"https:\u002F\u002Fgithub.com\u002Fn3xt0r\u002Fzf2otrs",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"otzeGYYM956Duz_CS-BqjJNqLrF0lrXL9hq3nHXhiRs",{"id":4579,"basic_info":4580,"calls_to_action":4588,"compatibility":4591,"extension":11,"media":4600,"meta":4602,"metrics":12,"pricing_and_payment":4603,"provider":4605,"seo_and_faqs":12,"stem":4606,"technical_details":4607,"ui_configuration":4609,"uuid":12,"__hash__":4610},"packages\u002Fpackages\u002Fn8n-nodes-otrs.json",{"title":4581,"slug":4581,"summary":4582,"tags":4583,"categories":4586,"summary_de":4587},"n8n-nodes-otrs","An n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows, allowing management of tickets and resources via the REST API.",[180,182,4584,158,4585],"rest-api","low-code",[2520,2482],"Ein n8n-Community-Node zur Integration von OTRS, Znuny und OTOBO in automatisierte Workflows, der die Verwaltung von Tickets und Ressourcen über die REST-API ermöglicht.",[4589],{"type":2395,"text":2486,"url":4590,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fn8n-nodes-otrs",{"systems":4592,"dependencies":4599},[4593,4595,4597],{"system_id":2528,"system_name":2529,"supported_versions":4594},[2402],{"system_id":2116,"system_name":81,"supported_versions":4596},[2402,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":4598},[2538,2539,2540],[],{"screenshots":4601},[],{},{"is_free":15,"payment_models":4604},[],{"vendor_name":860,"vendor_type":32,"is_support_provider":16},"packages\u002Fn8n-nodes-otrs",{"package_type":2925,"repository_url":4608,"latest_version":2927,"license":2505},"https:\u002F\u002Fgithub.com\u002Filhamakbarki\u002Fn8n-nodes-otrs",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"uTXKnmh4VPi33EdeU9_sI6bcXyoKg7B0EsoYcb410hY",{"id":4612,"basic_info":4613,"calls_to_action":4620,"compatibility":4623,"extension":11,"media":4628,"meta":4630,"metrics":12,"pricing_and_payment":4631,"provider":4633,"seo_and_faqs":12,"stem":4634,"technical_details":4635,"ui_configuration":4637,"uuid":12,"__hash__":4638},"packages\u002Fpackages\u002Fn8n-nodes-zammad.json",{"title":4614,"slug":4614,"summary":4615,"tags":4616,"categories":4618,"summary_de":4619},"n8n-nodes-zammad","An n8n community node that extends the built-in Zammad integration with additional API endpoints and capabilities for advanced workflow automation.",[180,105,2520,348,4617],"Low-Code",[2520,2482],"Ein n8n-Community-Node zur Erweiterung der Zammad-Integration, der zusätzliche API-Endpunkte und Funktionen für die Workflow-Automatisierung bereitstellt.",[4621],{"type":2395,"text":2486,"url":4622,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fn8n-nodes-zammad",{"systems":4624,"dependencies":4627},[4625],{"system_id":154,"system_name":105,"supported_versions":4626},[],[],{"screenshots":4629},[],{},{"is_free":15,"payment_models":4632},[],{"vendor_name":992,"vendor_type":32,"is_support_provider":16},"packages\u002Fn8n-nodes-zammad",{"package_type":2925,"repository_url":4636,"latest_version":2927,"license":2505},"https:\u002F\u002Fgithub.com\u002Fk0ka\u002Fn8n-nodes-zammad",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"NLnWFNHD5Jdmx15mIwz3j2o5UXE4GGY_d-sxlbPX8DM",{"id":4640,"basic_info":4641,"calls_to_action":4649,"compatibility":4652,"extension":11,"media":4657,"meta":4659,"metrics":12,"pricing_and_payment":4660,"provider":4662,"seo_and_faqs":12,"stem":4663,"technical_details":4664,"ui_configuration":4666,"uuid":12,"__hash__":4667},"packages\u002Fpackages\u002Fn8n-nodes-zammad-ticket-update.json",{"title":4642,"slug":4643,"summary":4644,"tags":4645,"categories":4647,"summary_de":4648},"n8n Zammad Ticket Update Node","n8n-nodes-zammad-ticket-update","A community-contributed n8n node that enables the updating of existing tickets within the Zammad ITSM system via its REST API.",[180,105,2520,348,4646],"Ticket Update",[2520,2482],"Ein von der Community bereitgestellter n8n-Knoten, der die Aktualisierung bestehender Tickets im Zammad-ITSM-System über dessen REST-API ermöglicht.",[4650],{"type":2395,"text":2486,"url":4651,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fobuchmann\u002Fn8n-nodes-zammad-ticket-update",{"systems":4653,"dependencies":4656},[4654],{"system_id":154,"system_name":105,"supported_versions":4655},[],[],{"screenshots":4658},[],{},{"is_free":15,"payment_models":4661},[],{"vendor_name":1486,"vendor_type":32,"is_support_provider":16},"packages\u002Fn8n-nodes-zammad-ticket-update",{"package_type":2925,"repository_url":4651,"latest_version":4665,"license":2505},"0.1.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"1HMZwUHGgJwHrjRbYWA9UGDMJXvsL0o8_UsJZulFF9Q",{"id":4669,"basic_info":4670,"calls_to_action":4677,"compatibility":4680,"extension":11,"media":4685,"meta":4687,"metrics":12,"pricing_and_payment":4688,"provider":4690,"seo_and_faqs":12,"stem":4691,"technical_details":4692,"ui_configuration":4693,"uuid":12,"__hash__":4694},"packages\u002Fpackages\u002Fnotifyzammad.json",{"title":4671,"slug":4672,"summary":4673,"tags":4674,"categories":4675,"summary_de":4676},"notify_zammad","notifyzammad","An Icinga notification plugin that manages Zammad tickets via API, enabling automated ticket creation, updates, and closures based on monitoring alerts without relying on email.",[1410,499,868,2667,3280],[2482,499],"Ein Icinga-Benachrichtigungs-Plugin zur automatisierten Erstellung und Verwaltung von Zammad-Tickets über die API, ohne auf E-Mail-Kommunikation angewiesen zu sein.",[4678],{"type":2395,"text":2486,"url":4679,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FNETWAYS\u002Fnotify_zammad",{"systems":4681,"dependencies":4684},[4682],{"system_id":154,"system_name":105,"supported_versions":4683},[],[],{"screenshots":4686},[],{},{"is_free":15,"payment_models":4689},[],{"vendor_name":1401,"vendor_type":184,"is_support_provider":16},"packages\u002Fnotifyzammad",{"package_type":2502,"repository_url":4679,"latest_version":2619,"license":4448},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"1DmUAH7aCnlyZwbRcmku13R-xDNZU8zZWT-I6Ul66NE",{"id":4696,"basic_info":4697,"calls_to_action":4706,"compatibility":4709,"extension":11,"media":4716,"meta":4718,"metrics":12,"pricing_and_payment":4719,"provider":4721,"seo_and_faqs":12,"stem":4723,"technical_details":4724,"ui_configuration":4727,"uuid":12,"__hash__":4728},"packages\u002Fpackages\u002Fodoo-addon-otrs-somconnexio.json",{"title":4698,"slug":4699,"summary":4700,"tags":4701,"categories":4704,"summary_de":4705},"Odoo Addon OTRS Som Connexió","odoo-addon-otrs-somconnexio","An Odoo module that integrates the Odoo ERP with OTRS, enabling the transformation of leads into tickets and the synchronization of provisioning data.",[1495,80,109,4702,4703],"ERP","Provisioning",[2482,2520],"Ein Odoo-Modul zur Integration des Odoo ERP mit OTRS, das die Umwandlung von Leads in Tickets und die Synchronisation von Bereitstellungsdaten ermöglicht.",[4707],{"type":2395,"text":2486,"url":4708,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fodoo-addon-otrs-somconnexio\u002F",{"systems":4710,"dependencies":4715},[4711,4713],{"system_id":2528,"system_name":2529,"supported_versions":4712},[2402],{"system_id":2116,"system_name":81,"supported_versions":4714},[2402,2407,2408],[],{"screenshots":4717},[],{},{"is_free":15,"payment_models":4720},[],{"vendor_name":4722,"vendor_type":413,"is_support_provider":16},"Som Connexió","packages\u002Fodoo-addon-otrs-somconnexio",{"package_type":3490,"repository_url":4725,"latest_version":4726,"license":2468},"https:\u002F\u002Fgithub.com\u002Fsom-connexio\u002Fodoo-somconnexio","16.0.1.2.8",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"JodoznF506bq6FbS6z9xtmIWsMdRocc8tQq4bdWhqqo",{"id":4730,"basic_info":4731,"calls_to_action":4745,"compatibility":4748,"extension":11,"media":4759,"meta":4761,"metrics":12,"pricing_and_payment":4762,"provider":4764,"seo_and_faqs":12,"stem":4766,"technical_details":4767,"ui_configuration":4770,"uuid":12,"__hash__":4771},"packages\u002Fpackages\u002Fopen-ticket-ai-runtime.json",{"title":4732,"slug":4733,"summary":4734,"tags":4735,"categories":4743,"summary_de":4744},"Open Ticket AI","open-ticket-ai-runtime","An open-source automation engine and middleware that uses LLMs to classify, route, and summarize tickets for Znuny, OTOBO, and Zammad.",[130,3470,868,4736,4737,4738,4739,4740,108,4741,4742,131],"Ticket Classification","Middleware","Machine Learning","Hugging Face","Ticket Categorization","Unified API","On-Premise",[3472,2520],"Eine Open-Source-Automatisierungs-Engine und Middleware, die LLMs zur Klassifizierung, Weiterleitung und Zusammenfassung von Tickets für Znuny, OTOBO und Zammad nutzt.",[4746],{"type":2395,"text":3926,"url":4747,"is_internal":16},"https:\u002F\u002Fsoftoft.de\u002Fopen-ticket-ai",{"systems":4749,"dependencies":4758},[4750,4752,4754,4756],{"system_id":2116,"system_name":81,"supported_versions":4751},[2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":4753},[2539,2540],{"system_id":154,"system_name":105,"supported_versions":4755},[],{"system_id":2528,"system_name":2529,"supported_versions":4757},[2402],[],{"screenshots":4760},[],{},{"is_free":15,"payment_models":4763},[],{"vendor_name":4765,"vendor_type":184,"is_support_provider":16},"Softoft GmbH","packages\u002Fopen-ticket-ai-runtime",{"package_type":3490,"repository_url":4768,"license":4769,"latest_version":4665},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fopen-ticket-ai","LGPL-2.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"FCcwJSEciWJ2bYXxYo6ZR-lY4ATs2qbWcfQWK1kJiRI",{"id":4773,"basic_info":4774,"calls_to_action":4781,"compatibility":4784,"extension":11,"media":4793,"meta":4795,"metrics":12,"pricing_and_payment":4796,"provider":4798,"seo_and_faqs":12,"stem":4799,"technical_details":4800,"ui_configuration":4801,"uuid":12,"__hash__":4802},"packages\u002Fpackages\u002Fopm-installer.json",{"title":4775,"slug":4776,"summary":4777,"tags":4778,"categories":4779,"summary_de":4780},"OPM-Installer","opm-installer","A command-line utility for Znuny, OTOBO, and OTRS that automates the installation of OPM packages and resolves their dependencies, which the standard web-based package manager does not handle.",[2516,1125,368,868,797],[2520],"Ein Kommandozeilen-Tool für Znuny, OTOBO und OTRS zur automatisierten Installation von OPM-Paketen inklusive Abhängigkeitsauflösung, was der standardmäßige webbasierte Paket-Manager nicht unterstützt.",[4782],{"type":2395,"text":2486,"url":4783,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Installer",{"systems":4785,"dependencies":4792},[4786,4788,4790],{"system_id":2116,"system_name":81,"supported_versions":4787},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":4789},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":4791},[2533,2402],[],{"screenshots":4794},[],{},{"is_free":15,"payment_models":4797},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-installer",{"package_type":2502,"repository_url":4783,"latest_version":2504,"license":3034},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"k9XdYlMlMMd0XumOHmBZRqhmTf5q7AdLJ5fxsubcTM0",{"id":4804,"basic_info":4805,"calls_to_action":4815,"compatibility":4818,"extension":11,"media":4827,"meta":4829,"metrics":12,"pricing_and_payment":4830,"provider":4832,"seo_and_faqs":12,"stem":4833,"technical_details":4834,"ui_configuration":4836,"uuid":12,"__hash__":4837},"packages\u002Fpackages\u002Fopm-maker-command-sopm.json",{"title":4806,"slug":4807,"summary":4808,"tags":4809,"categories":4813,"summary_de":4814},"OPM-Maker-Command-sopm","opm-maker-command-sopm","A command-line utility for OTRS, Znuny, and OTOBO developers to automatically generate .sopm package manifest files from a dist.json metadata file.",[4393,4359,4810,2516,84,4811,4812],"SOPM","Developer Tools","Packaging",[4393],"Ein Kommandozeilenwerkzeug für OTRS-, Znuny- und OTOBO-Entwickler zur automatischen Erstellung von .sopm-Paketmanifesten aus einer dist.json-Metadatendatei.",[4816],{"type":2395,"text":2486,"url":4817,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Maker-Command-sopm",{"systems":4819,"dependencies":4826},[4820,4822,4824],{"system_id":2116,"system_name":81,"supported_versions":4821},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":4823},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":4825},[2533,2402],[],{"screenshots":4828},[],{},{"is_free":15,"payment_models":4831},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-maker-command-sopm",{"package_type":2502,"repository_url":4817,"latest_version":4835,"license":3034},"1.2.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"lGgFqOuJFUA-3zrSjVivkCPoQV-XhIfEHxALFmBWRHI",{"id":4839,"basic_info":4840,"calls_to_action":4850,"compatibility":4853,"extension":11,"media":4860,"meta":4862,"metrics":12,"pricing_and_payment":4863,"provider":4865,"seo_and_faqs":12,"stem":4866,"technical_details":4867,"ui_configuration":4869,"uuid":12,"__hash__":4870},"packages\u002Fpackages\u002Fopm-multismtp.json",{"title":4841,"slug":4842,"summary":4843,"tags":4844,"categories":4848,"summary_de":4849},"MultiSMTP","opm-multismtp","Allows the configuration of multiple SMTP servers for outgoing emails, selecting the appropriate server based on the sender's email address.",[4845,4846,4847,81,80],"SMTP","Email","Multi-SMTP",[4273],"Ermöglicht die Konfiguration mehrerer SMTP-Server für den E-Mail-Versand, wobei der passende Server basierend auf der Absenderadresse ausgewählt wird.",[4851],{"type":2395,"text":2486,"url":4852,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fopm-MultiSMTP",{"systems":4854,"dependencies":4859},[4855,4857],{"system_id":2116,"system_name":81,"supported_versions":4856},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":2529,"supported_versions":4858},[2402],[],{"screenshots":4861},[],{},{"is_free":15,"payment_models":4864},[],{"vendor_name":1752,"vendor_type":32,"is_support_provider":16},"packages\u002Fopm-multismtp",{"package_type":2427,"repository_url":4852,"latest_version":4868,"license":2468},"6.3.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"MDZx0s_1eVJ7deubZQLeYhJSIGP0nGp1mKMB4p47eb0",{"id":4872,"basic_info":4873,"calls_to_action":4882,"compatibility":4885,"extension":11,"media":4894,"meta":4896,"metrics":12,"pricing_and_payment":4897,"provider":4899,"seo_and_faqs":12,"stem":4900,"technical_details":4901,"ui_configuration":4902,"uuid":12,"__hash__":4903},"packages\u002Fpackages\u002Fopm-parser.json",{"title":4874,"slug":4875,"summary":4876,"tags":4877,"categories":4880,"summary_de":4881},"OPM-Parser","opm-parser","A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.",[84,4359,1125,4878,4879],"Developer Tool","Parser",[2482],"Eine Perl-Bibliothek zum Parsen von OTRS-, Znuny- und OTOBO-Paketdateien (.opm), die programmatischen Zugriff auf Paket-Metadaten und Dateiinhalte ermöglicht.",[4883],{"type":2395,"text":2486,"url":4884,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Parser",{"systems":4886,"dependencies":4893},[4887,4889,4891],{"system_id":2116,"system_name":81,"supported_versions":4888},[],{"system_id":680,"system_name":478,"supported_versions":4890},[],{"system_id":2528,"system_name":2529,"supported_versions":4892},[],[],{"screenshots":4895},[],{},{"is_free":15,"payment_models":4898},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-parser",{"package_type":2502,"repository_url":4884,"latest_version":3911,"license":3034},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Chemb8yp6n8-T-LsI8LnfB65ebu7mycqL_L-xCoLDZU",{"id":4905,"basic_info":4906,"calls_to_action":4915,"compatibility":4918,"extension":11,"media":4927,"meta":4929,"metrics":12,"pricing_and_payment":4930,"provider":4932,"seo_and_faqs":12,"stem":4933,"technical_details":4934,"ui_configuration":4935,"uuid":12,"__hash__":4936},"packages\u002Fpackages\u002Fopm-quickclose.json",{"title":4907,"slug":4908,"summary":4909,"tags":4910,"categories":4913,"summary_de":4914},"QuickClose","opm-quickclose","Adds a dropdown menu to the ticket zoom view that allows agents to close tickets with a single click using predefined templates for articles, states, and types.",[2563,2440,4911,4912],"Templates","Quick Actions",[2520],"Erweitert die Ticket-Zoom-Ansicht um ein Dropdown-Menü, das es Agenten ermöglicht, Tickets mit einem Klick zu schließen. Dabei werden vordefinierte Vorlagen für Artikel, Status und Ticket-Typen verwendet.",[4916],{"type":2395,"text":2486,"url":4917,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-QuickClose",{"systems":4919,"dependencies":4926},[4920,4922,4924],{"system_id":2528,"system_name":2529,"supported_versions":4921},[2533,2402],{"system_id":2116,"system_name":81,"supported_versions":4923},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":4925},[2538,2539],[],{"screenshots":4928},[],{},{"is_free":15,"payment_models":4931},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-quickclose",{"package_type":2427,"repository_url":4917,"latest_version":4509,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"RirhCLPdAuC8M8cdD0ub5Cfn0drVRjTTYKerEugsoq0",{"id":4938,"basic_info":4939,"calls_to_action":4947,"compatibility":4950,"extension":11,"media":4959,"meta":4961,"metrics":12,"pricing_and_payment":4962,"provider":4964,"seo_and_faqs":12,"stem":4965,"technical_details":4966,"ui_configuration":4968,"uuid":12,"__hash__":4969},"packages\u002Fpackages\u002Fopm-repository.json",{"title":4940,"slug":4941,"summary":4942,"tags":4943,"categories":4945,"summary_de":4946},"OPM-Repository","opm-repository","A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.",[84,4359,4944,4879,4395],"Repository",[2482,4811],"Eine Perl-Bibliothek zum Parsen und Verarbeiten von OPM-Repository-XML-Dateien, die den programmatischen Zugriff auf Paket-Metadaten für Znuny, OTOBO und OTRS ermöglicht.",[4948],{"type":2395,"text":2486,"url":4949,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Repository",{"systems":4951,"dependencies":4958},[4952,4954,4956],{"system_id":2116,"system_name":81,"supported_versions":4953},[],{"system_id":680,"system_name":478,"supported_versions":4955},[],{"system_id":2528,"system_name":2529,"supported_versions":4957},[],[],{"screenshots":4960},[],{},{"is_free":15,"payment_models":4963},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-repository",{"package_type":2502,"repository_url":4949,"latest_version":4967,"license":3034},"0.04",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"efGQXtoh_PyzD3oaVVtrMvqYPtooh5XdOz9sB97kAmA",{"id":4971,"basic_info":4972,"calls_to_action":4980,"compatibility":4983,"extension":11,"media":4990,"meta":4992,"metrics":12,"pricing_and_payment":4993,"provider":4995,"seo_and_faqs":12,"stem":4996,"technical_details":4997,"ui_configuration":4999,"uuid":12,"__hash__":5000},"packages\u002Fpackages\u002Fopm-showqueuecomment.json",{"title":4973,"slug":4974,"summary":4975,"tags":4976,"categories":4978,"summary_de":4979},"ShowQueueComment","opm-showqueuecomment","Displays the queue's comment field in the ticket creation screens (Phone and Email) when a queue is selected, providing agents with queue-specific instructions.",[4977,2517,2244,4522],"Queue",[2520,3011],"Zeigt das Kommentarfeld der Queue in den Masken für neue Telefon- und E-Mail-Tickets an, sobald eine Queue ausgewählt wird, um Agenten queue-spezifische Hinweise zu geben.",[4981],{"type":2395,"text":2486,"url":4982,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-ShowQueueComment",{"systems":4984,"dependencies":4989},[4985,4987],{"system_id":2528,"system_name":2529,"supported_versions":4986},[2532,2533,2402],{"system_id":2116,"system_name":81,"supported_versions":4988},[2402,2403,2404,2405,2406,2407],[],{"screenshots":4991},[],{},{"is_free":15,"payment_models":4994},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-showqueuecomment",{"package_type":2427,"repository_url":4982,"latest_version":4998,"license":2468},"6.0.4",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"wsg4eyondMv1xPimRdRkqgS7ziBohaeM8zED_eaTFxk",{"id":5002,"basic_info":5003,"calls_to_action":5012,"compatibility":5015,"extension":11,"media":5022,"meta":5024,"metrics":12,"pricing_and_payment":5025,"provider":5027,"seo_and_faqs":12,"stem":5028,"technical_details":5029,"ui_configuration":5030,"uuid":12,"__hash__":5031},"packages\u002Fpackages\u002Fopm-ticketoverviewhooked.json",{"title":5004,"slug":5005,"summary":5006,"tags":5007,"categories":5010,"summary_de":5011},"TicketOverviewHooked","opm-ticketoverviewhooked","Provides a mechanism to colorize rows in the TicketOverview (Small view) and the agent dashboard based on ticket attributes like priority or state.",[5008,5009,2244,2796],"Ticket Overview","Coloring",[3011],"Ermöglicht das Einfärben von Zeilen in der Ticket-Übersicht (Ansicht 'Klein') und im Agenten-Dashboard basierend auf Ticket-Attributen wie Priorität oder Status.",[5013],{"type":2395,"text":2486,"url":5014,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002Fopm-TicketOverviewHooked",{"systems":5016,"dependencies":5021},[5017,5019],{"system_id":2116,"system_name":81,"supported_versions":5018},[2402,2403,2404,2405,2406,2407,2408],{"system_id":2528,"system_name":2529,"supported_versions":5020},[2402],[],{"screenshots":5023},[],{},{"is_free":15,"payment_models":5026},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-ticketoverviewhooked",{"package_type":2427,"repository_url":5014,"latest_version":4509,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"pCEsXupJ1evIgFGQXqyunLnr_N2tZ7hU6JKQ1cT-GXk",{"id":5033,"basic_info":5034,"calls_to_action":5043,"compatibility":5046,"extension":11,"media":5055,"meta":5057,"metrics":12,"pricing_and_payment":5058,"provider":5060,"seo_and_faqs":12,"stem":5061,"technical_details":5062,"ui_configuration":5064,"uuid":12,"__hash__":5065},"packages\u002Fpackages\u002Fopm-validate.json",{"title":5035,"slug":5036,"summary":5037,"tags":5038,"categories":5041,"summary_de":5042},"OPM-Validate","opm-validate","A Perl-based tool and library for validating OTRS Package Manager (.opm) files, ensuring structural and metadata compliance for Znuny, OTOBO, and OTRS extensions.",[4811,4359,5039,5040],"Validation","Quality Assurance",[4811],"Ein Perl-basiertes Tool und eine Bibliothek zur Validierung von OTRS Package Manager (.opm) Dateien, um die Struktur- und Metadaten-Konformität für Znuny-, OTOBO- und OTRS-Erweiterungen sicherzustellen.",[5044],{"type":2395,"text":2486,"url":5045,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FPerlServices\u002FOPM-Validate",{"systems":5047,"dependencies":5054},[5048,5050,5052],{"system_id":2116,"system_name":81,"supported_versions":5049},[],{"system_id":680,"system_name":478,"supported_versions":5051},[],{"system_id":2528,"system_name":2529,"supported_versions":5053},[],[],{"screenshots":5056},[],{},{"is_free":15,"payment_models":5059},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopm-validate",{"package_type":2502,"repository_url":5045,"latest_version":5063,"license":3034},"1.15",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"NA5l0g4XBaZdU8u3OG2imWeKXbQa-yXzd-C6L3dhNtA",{"id":5067,"basic_info":5068,"calls_to_action":5076,"compatibility":5079,"extension":11,"media":5088,"meta":5090,"metrics":12,"pricing_and_payment":5091,"provider":5093,"seo_and_faqs":12,"stem":5094,"technical_details":5095,"ui_configuration":5097,"uuid":12,"__hash__":5098},"packages\u002Fpackages\u002Fopmmakercommanddepcheck.json",{"title":5069,"slug":5070,"summary":5071,"tags":5072,"categories":5074,"summary_de":5075},"OPM::Maker::Command::depcheck","opmmakercommanddepcheck","A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.",[4359,4358,4394,2516,4812,5073],"Build Tool",[4358],"Ein Kommandozeilen-Werkzeug für Entwickler zur Überprüfung, ob alle in einer OPM-Paketdatei definierten Abhängigkeiten auf dem Zielsystem korrekt installiert sind.",[5077],{"type":2395,"text":2486,"url":5078,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fpod\u002FOPM::Maker::Command::depcheck",{"systems":5080,"dependencies":5087},[5081,5083,5085],{"system_id":2116,"system_name":81,"supported_versions":5082},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":5084},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":5086},[2533,2402],[],{"screenshots":5089},[],{},{"is_free":15,"payment_models":5092},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopmmakercommanddepcheck",{"package_type":2502,"repository_url":5096,"latest_version":2785,"license":3034},"https:\u002F\u002Fgithub.com\u002Fperlservices\u002FOPM-Maker-Command-depcheck",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Q2TW78XkjlhCdvcZ3JvOh5CvPhOC45FQ6ZNRrgaywqs",{"id":5100,"basic_info":5101,"calls_to_action":5109,"compatibility":5112,"extension":11,"media":5121,"meta":5123,"metrics":12,"pricing_and_payment":5124,"provider":5126,"seo_and_faqs":12,"stem":5127,"technical_details":5128,"ui_configuration":5131,"uuid":12,"__hash__":5132},"packages\u002Fpackages\u002Fopmrepositorysource.json",{"title":5102,"slug":5103,"summary":5104,"tags":5105,"categories":5107,"summary_de":5108},"OPM::Repository::Source","opmrepositorysource","A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata within these ecosystems.",[84,4359,1125,5106,4811],"XML Parser",[2482],"Eine Perl-Bibliothek zum Parsen von OTRS-, Znuny- und OTOBO-Repository-XML-Dateien, die den programmatischen Zugriff auf Paket-Metadaten ermöglicht.",[5110],{"type":2395,"text":2486,"url":5111,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fpod\u002FOPM::Repository::Source",{"systems":5113,"dependencies":5120},[5114,5116,5118],{"system_id":2116,"system_name":81,"supported_versions":5115},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":5117},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":5119},[3551,2532,2533,2402],[],{"screenshots":5122},[],{},{"is_free":15,"payment_models":5125},[],{"vendor_name":1573,"vendor_type":184,"is_support_provider":16},"packages\u002Fopmrepositorysource",{"package_type":2502,"repository_url":5129,"latest_version":5130,"license":3034},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Repository-Source","0.06",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"utjL9bYUaaLu2m0vce3g9h3kzU2teo8HFdWS5kHSXHQ",{"id":5134,"basic_info":5135,"calls_to_action":5142,"compatibility":5145,"extension":11,"media":5154,"meta":5156,"metrics":12,"pricing_and_payment":5157,"provider":5159,"seo_and_faqs":12,"stem":5161,"technical_details":5162,"ui_configuration":5164,"uuid":12,"__hash__":5165},"packages\u002Fpackages\u002Fopmvalidate.json",{"title":5136,"slug":5137,"summary":5138,"tags":5139,"categories":5140,"summary_de":5141},"OPM::Validate","opmvalidate","A Perl module and command-line tool for validating OPM (OTRS Package Manager) files, ensuring structural integrity and technical compliance for Znuny, OTOBO, and OTRS.",[4393,5039,4359,84,2516],[4358],"Ein Perl-Modul und Kommandozeilen-Tool zur Validierung von OPM-Dateien (OTRS Package Manager), das die strukturelle Integrität und technische Konformität für Znuny, OTOBO und OTRS sicherstellt.",[5143],{"type":2395,"text":2486,"url":5144,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fpod\u002FOPM::Validate",{"systems":5146,"dependencies":5153},[5147,5149,5151],{"system_id":2116,"system_name":81,"supported_versions":5148},[],{"system_id":680,"system_name":478,"supported_versions":5150},[],{"system_id":2528,"system_name":2529,"supported_versions":5152},[],[],{"screenshots":5155},[],{},{"is_free":15,"payment_models":5158},[],{"vendor_name":5160,"vendor_type":32,"is_support_provider":16},"Renee Bäcker (PERL-Services.de)","packages\u002Fopmvalidate",{"package_type":2502,"repository_url":5163,"latest_version":5063,"license":3034},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FOPM-Validate",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"YkYSI3Guy8JjIty7-km9STKksSrzvCfNP7m9rF638cw",{"id":5167,"basic_info":5168,"calls_to_action":5174,"compatibility":5177,"extension":11,"media":5186,"meta":5188,"metrics":12,"pricing_and_payment":5189,"provider":5191,"seo_and_faqs":12,"stem":5192,"technical_details":5193,"ui_configuration":5197,"uuid":12,"__hash__":5198},"packages\u002Fpackages\u002Fotai-otobo-znuny.json",{"title":5169,"slug":5169,"summary":5170,"tags":5171,"categories":5172,"summary_de":5173},"otai-otobo-znuny","A Python-based integration plugin for the Open Ticket AI (OTAI) engine, enabling automated workflows and AI-driven ticket processing for OTOBO and Znuny.",[130,868,2312,131,4738],[3472,2482],"Ein Python-basiertes Integrations-Plugin für die Open Ticket AI (OTAI) Engine, das automatisierte Workflows und KI-gestützte Ticketverarbeitung für OTOBO und Znuny ermöglicht.",[5175],{"type":2395,"text":2486,"url":5176,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fotai-otobo-znuny\u002F",{"systems":5178,"dependencies":5185},[5179,5181,5183],{"system_id":2116,"system_name":81,"supported_versions":5180},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":5182},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":5184},[2402],[],{"screenshots":5187},[],{},{"is_free":15,"payment_models":5190},[],{"vendor_name":4732,"vendor_type":184,"is_support_provider":16},"packages\u002Fotai-otobo-znuny",{"package_type":3490,"repository_url":5194,"latest_version":5195,"license":5196},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotai-otobo-znuny","1.5.14","LGPL-2.1-only",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"AuNf-EdyasWzXXVWITvlE3aPdYns6eZXzbS6E2Tc2ek",{"id":5200,"basic_info":5201,"calls_to_action":5208,"compatibility":5211,"extension":11,"media":5218,"meta":5220,"metrics":12,"pricing_and_payment":5221,"provider":5223,"seo_and_faqs":12,"stem":5225,"technical_details":5226,"ui_configuration":5228,"uuid":12,"__hash__":5229},"packages\u002Fpackages\u002Fotobo-addon-ticket-dynamicfields-widget.json",{"title":5202,"slug":5203,"summary":5204,"tags":5205,"categories":5206,"summary_de":5207},"Ticket Dynamic Fields Widget","otobo-addon-ticket-dynamicfields-widget","Adds a dedicated widget to the OTOBO ticket zoom view that displays and allows direct editing of dynamic fields without opening a separate dialog.",[2968,2563,2244,478],[3011,28],"Fügt der OTOBO-Ticket-Detailansicht ein Widget hinzu, das dynamische Felder anzeigt und deren direkte Bearbeitung ermöglicht, ohne einen zusätzlichen Dialog zu öffnen.",[5209],{"type":2395,"text":2486,"url":5210,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FLucsaan\u002Fotobo-addon-ticket-dynamicfields-widget",{"systems":5212,"dependencies":5217},[5213],{"system_id":680,"system_name":478,"supported_versions":5214},[5215,5216],"10.0.x","10.1.x",[],{"screenshots":5219},[],{},{"is_free":15,"payment_models":5222},[],{"vendor_name":5224,"vendor_type":184,"is_support_provider":16},"Lucsaan","packages\u002Fotobo-addon-ticket-dynamicfields-widget",{"package_type":2427,"repository_url":5210,"latest_version":5227,"license":2468},"10.1.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"0dz7PsLXTvpE7XGvvpAxjEpTFb1ocEgi5W4Z-RZVC3Q",{"id":5231,"basic_info":5232,"calls_to_action":5240,"compatibility":5244,"extension":11,"media":5249,"meta":5251,"metrics":5252,"pricing_and_payment":5253,"provider":5255,"seo_and_faqs":5257,"stem":5261,"technical_details":5262,"ui_configuration":5264,"uuid":5265,"__hash__":5266},"packages\u002Fpackages\u002Fotobo-cmdb.json",{"title":5233,"slug":5234,"summary":5235,"tags":5236,"categories":5238,"summary_de":5239},"OTOBO ITSM Configuration Management","otobo-cmdb","The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.",[435,31,705,5237,28],"Configuration Items",[435,31],"Die offizielle Configuration Management Database (CMDB) für OTOBO zur Dokumentation von IT-Assets, Configuration Items und deren Abhängigkeiten.",[5241],{"type":2395,"text":5242,"url":5243,"is_internal":16},"Get Package","https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-cmdb-add-on\u002F",{"systems":5245,"dependencies":5248},[5246],{"system_id":680,"system_name":478,"supported_versions":5247},[2539,2540],[],{"screenshots":5250},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":5254},[],{"vendor_name":3133,"vendor_type":2886,"is_support_provider":16,"social_links":5256},{},{"meta_title":5258,"meta_description":5259,"faqs":5260},"OTOBO CMDB | Open ITSM Hub","A powerful Configuration Management Database for tracking IT assets, configuration items, and their relationships within OTOBO.",[],"packages\u002Fotobo-cmdb",{"package_type":2427,"repository_url":5263,"latest_version":3750,"license":2655},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fitsmconfigurationmanagement",{"is_featured":15},"560b456e-5bfc-4ef3-98a8-7f33d3e75bfe","nZksdyT5SzOYde7Dtj2ubUKegKgx26LB3wXw9YjeV2o",{"id":5268,"basic_info":5269,"calls_to_action":5278,"compatibility":5281,"extension":11,"media":5286,"meta":5288,"metrics":12,"pricing_and_payment":5289,"provider":5291,"seo_and_faqs":12,"stem":5293,"technical_details":5294,"ui_configuration":5295,"uuid":12,"__hash__":5296},"packages\u002Fpackages\u002Fotobo-extended-ticket-notification.json",{"title":5270,"slug":5271,"summary":5272,"tags":5273,"categories":5276,"summary_de":5277},"OTOBO Extended Ticket Notification","otobo-extended-ticket-notification","Extends the default OTOBO Ticket Notification module to support sending notifications to agents or customers via Telegram, Slack, and Mattermost.",[5274,5275,2179,3441],"Telegram","Slack",[3413,2482],"Erweitert das Standard-Ticket-Benachrichtigungsmodul von OTOBO um die Unterstützung für den Versand von Benachrichtigungen an Agenten oder Kunden via Telegram, Slack und Mattermost.",[5279],{"type":2395,"text":2486,"url":5280,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTOBO-Extended-Ticket-Notification",{"systems":5282,"dependencies":5285},[5283],{"system_id":680,"system_name":478,"supported_versions":5284},[2538,2539],[],{"screenshots":5287},[],{},{"is_free":15,"payment_models":5290},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"Mohammed Azfar","packages\u002Fotobo-extended-ticket-notification",{"package_type":2427,"repository_url":5280,"latest_version":2785,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"rZNl5E7rJRXOA-yUA6qkVw3YwAOR-Ys5I8sGCePO1Ec",{"id":5298,"basic_info":5299,"calls_to_action":5307,"compatibility":5311,"extension":11,"media":5316,"meta":5318,"metrics":5319,"pricing_and_payment":5320,"provider":5322,"seo_and_faqs":5324,"stem":5328,"technical_details":5329,"ui_configuration":5331,"uuid":5332,"__hash__":5333},"packages\u002Fpackages\u002Fotobo-itsm.json",{"title":5300,"slug":5301,"summary":5302,"tags":5303,"categories":5305,"summary_de":5306},"OTOBO ITSM","otobo-itsm","The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.",[705,3633,435,205,3634,5304],"Service Catalog",[28,435],"Die offizielle ITIL-konforme ITSM-Erweiterung für OTOBO, die umfassende Module für Change-, Incident-, Problem- und Configuration-Management bietet.",[5308,5310],{"type":2395,"text":2396,"url":5309,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FITSM",{"type":3120,"text":2486,"url":5309,"is_internal":16},{"systems":5312,"dependencies":5315},[5313],{"system_id":680,"system_name":478,"supported_versions":5314},[2539,2540],[],{"screenshots":5317},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":5321},[],{"vendor_name":1876,"vendor_type":2886,"is_support_provider":16,"social_links":5323},{"github":5309},{"meta_title":5325,"meta_description":5326,"faqs":5327},"OTOBO ITSM | Open ITSM Hub","Complete ITIL-aligned ITSM suite for OTOBO including Change Management, Incident Management, Problem Management, and SLA Management.",[],"packages\u002Fotobo-itsm",{"license":2655,"package_type":2427,"repository_url":5309,"latest_version":5330},"11.0.11",{"is_featured":15},"ff84034b-3b72-4bec-b13f-43f8d9605d42","z938YqOUVPtJRIX5EO9C-XtEB1HZ8SSDyGdzAGUI6-Q",{"id":5335,"basic_info":5336,"calls_to_action":5345,"compatibility":5348,"extension":11,"media":5353,"meta":5355,"metrics":5356,"pricing_and_payment":5357,"provider":5359,"seo_and_faqs":5361,"stem":5365,"technical_details":5366,"ui_configuration":12,"uuid":5370,"__hash__":5371},"packages\u002Fpackages\u002Fotobo-kanban-boards.json",{"title":5337,"slug":5338,"summary":5339,"tags":5340,"categories":5343,"summary_de":5344},"OTOBO Kanban Board","otobo-kanban-boards","A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop Kanban interface.",[3952,3953,5341,5342],"Task Management","Visual Workflow",[3011,2520],"Eine visuelle Erweiterung für das Aufgabenmanagement in OTOBO, die es Agenten ermöglicht, Tickets über anpassbare Spalten mittels einer Drag-and-Drop-Kanban-Oberfläche zu organisieren.",[5346],{"type":2395,"text":5242,"url":5347,"is_internal":16},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-kanban-board\u002F",{"systems":5349,"dependencies":5352},[5350],{"system_id":680,"system_name":478,"supported_versions":5351},[2539,2540],[],{"screenshots":5354},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":5358},[],{"vendor_name":1876,"vendor_type":2886,"is_support_provider":16,"social_links":5360},{},{"meta_title":5362,"meta_description":5363,"faqs":5364},"OTOBO Kanban Boards | Open ITSM Hub","Visual Kanban board for structured task management, allowing agents to organize tickets and tasks in a drag-and-drop workflow view.",[],"packages\u002Fotobo-kanban-boards",{"package_type":2427,"repository_url":5367,"license":5368,"latest_version":5369},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fotobo","GNU GPL v3","11.0.15","76fc44bb-ed88-438c-a3fe-90ffe74f4b8c","bKN9o2xcDibqeZSDf1swF8yJ12fsac90N5aWnICOIkQ",{"id":5373,"basic_info":5374,"calls_to_action":5380,"compatibility":5383,"extension":11,"media":5388,"meta":5390,"metrics":12,"pricing_and_payment":5391,"provider":5393,"seo_and_faqs":12,"stem":5395,"technical_details":5396,"ui_configuration":5399,"uuid":12,"__hash__":5400},"packages\u002Fpackages\u002Fotobo-mcp-server.json",{"title":5375,"slug":5375,"summary":5376,"tags":5377,"categories":5378,"summary_de":5379},"otobo-mcp-server","A Model Context Protocol (MCP) server that enables AI assistants to search, retrieve, and interact with OTOBO tickets via the OTOBO API.",[129,130,3470,478,868,131],[2482,3472],"Ein Model Context Protocol (MCP) Server, der es KI-Assistenten ermöglicht, über die OTOBO-API nach Tickets zu suchen, diese abzurufen und mit ihnen zu interagieren.",[5381],{"type":2395,"text":2486,"url":5382,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fotobo-mcp-server\u002F",{"systems":5384,"dependencies":5387},[5385],{"system_id":680,"system_name":478,"supported_versions":5386},[3261,4044],[],{"screenshots":5389},[],{},{"is_free":15,"payment_models":5392},[],{"vendor_name":5394,"vendor_type":184,"is_support_provider":16},"Arcanna.ai","packages\u002Fotobo-mcp-server",{"package_type":3490,"repository_url":5397,"latest_version":5398,"license":2786},"https:\u002F\u002Fgithub.com\u002Fsiscale\u002Fotobo-mcp-server","1.0.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ohpLv03jx2khUrWb9_EmmcNUk7GRHVEKCPIP3SpnHtU",{"id":5402,"basic_info":5403,"calls_to_action":5413,"compatibility":5416,"extension":11,"media":5421,"meta":5423,"metrics":5424,"pricing_and_payment":5425,"provider":5427,"seo_and_faqs":5430,"stem":5434,"technical_details":5435,"ui_configuration":12,"uuid":5439,"__hash__":5440},"packages\u002Fpackages\u002Fotobo-rocket-chat-integration.json",{"title":5404,"slug":5405,"summary":5406,"tags":5407,"categories":5411,"summary_de":5412},"OTOBO Rocket.Chat Integration","otobo-rocket-chat-integration","Integrates OTOBO with Rocket.Chat to create ticket-specific chat channels, enabling real-time collaboration between agents and customers directly from the ticket interface.",[867,5408,5409,5410],"Chat Integration","Collaboration","Real-time Communication",[2482,3413],"Integriert OTOBO mit Rocket.Chat, um ticketspezifische Chat-Kanäle zu erstellen und die Echtzeit-Zusammenarbeit zwischen Agenten und Kunden direkt aus der Ticket-Oberfläche zu ermöglichen.",[5414],{"type":2395,"text":5242,"url":5415,"is_internal":16},"https:\u002F\u002Fotobo.io\u002Fen\u002Fadd-on-rocket-chat-integration\u002F",{"systems":5417,"dependencies":5420},[5418],{"system_id":680,"system_name":478,"supported_versions":5419},[2538,2539],[],{"screenshots":5422},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":5426},[],{"vendor_name":5428,"vendor_type":413,"is_support_provider":16,"social_links":5429},"Universität Augsburg",{},{"meta_title":5431,"meta_description":5432,"faqs":5433},"OTOBO Rocket.Chat Integration | Open ITSM Hub","Integrates Rocket.Chat messaging with OTOBO to enable real-time communication, ticket creation from chat messages, and agent collaboration.",[],"packages\u002Fotobo-rocket-chat-integration",{"package_type":2427,"repository_url":5436,"latest_version":5437,"license":5438},"https:\u002F\u002Fgit.rz.uni-augsburg.de\u002Fitinfo-h\u002Fotrs-rocketchat","0.2.0","GPL-3.0-only","a3f2db83-c33a-423c-b022-5a7f6d90176c","09zsbm-7NAEeVvSFX4pTDWAkqzsLyI1BZGXOGog2ZF0",{"id":5442,"basic_info":5443,"calls_to_action":5451,"compatibility":5454,"extension":11,"media":5459,"meta":5461,"metrics":5462,"pricing_and_payment":5463,"provider":5465,"seo_and_faqs":5467,"stem":5471,"technical_details":5472,"ui_configuration":12,"uuid":5475,"__hash__":5476},"packages\u002Fpackages\u002Fotobo-service-catalog.json",{"title":5444,"slug":5445,"summary":5446,"tags":5447,"categories":5449,"summary_de":5450},"OTOBO Service Catalog","otobo-service-catalog","Provides a visual, category-based service catalog for the OTOBO customer portal, allowing users to browse and request IT and business services through a structured interface.",[5304,2389,28,5448],"Customer Portal",[28,1045],"Bietet einen visuellen, kategoriebasierten Service-Katalog für das OTOBO-Kundenportal, der es Benutzern ermöglicht, IT- und Business-Services über eine strukturierte Oberfläche zu durchsuchen und anzufordern.",[5452],{"type":2395,"text":5242,"url":5453,"is_internal":16},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-servicecatalog-add-on\u002F",{"systems":5455,"dependencies":5458},[5456],{"system_id":680,"system_name":478,"supported_versions":5457},[2539,2540],[],{"screenshots":5460},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":5464},[],{"vendor_name":3133,"vendor_type":2886,"is_support_provider":16,"social_links":5466},{},{"meta_title":5468,"meta_description":5469,"faqs":5470},"OTOBO Service Catalog | Open ITSM Hub","Provides a structured service catalog for end users to browse and request IT services, integrating with ITSM workflows and approval processes.",[],"packages\u002Fotobo-service-catalog",{"package_type":2427,"repository_url":5473,"latest_version":5474,"license":2620},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fservicecatalog","11.0.4","cd98949b-d175-49ec-9107-bf13329b6c6a","Ed-HnGWF83hHGD2_ptUgCJ8qOgTkbF0cSASorNsVXLo",{"id":5478,"basic_info":5479,"calls_to_action":5490,"compatibility":5493,"extension":11,"media":5498,"meta":5500,"metrics":12,"pricing_and_payment":5501,"provider":5503,"seo_and_faqs":12,"stem":5505,"technical_details":5506,"ui_configuration":5508,"uuid":12,"__hash__":5509},"packages\u002Fpackages\u002Fotobo-template-extended.json",{"title":5480,"slug":5481,"summary":5482,"tags":5483,"categories":5488,"summary_de":5489},"TemplateExtended","otobo-template-extended","Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.",[5484,5485,5486,5487],"Ticket Templates","Text Modules","Standardized Communication","Efficiency",[3413,2520],"Erweitert OTOBO-Ticket-Vorlagen, indem deren Nutzung in weiteren Ticket-Aktionen ermöglicht wird und zusätzliche Platzhalter sowie Logiken für eine standardisierte Kommunikation bereitgestellt werden.",[5491],{"type":2395,"text":2486,"url":5492,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FFreiconOSS\u002Fotobo-template-extended",{"systems":5494,"dependencies":5497},[5495],{"system_id":680,"system_name":478,"supported_versions":5496},[2538,2539],[],{"screenshots":5499},[],{},{"is_free":15,"payment_models":5502},[],{"vendor_name":5504,"vendor_type":184,"is_support_provider":16},"Freicon GmbH & Co. KG","packages\u002Fotobo-template-extended",{"package_type":2427,"repository_url":5492,"license":2655,"latest_version":5507},"10.0.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"T4i_ocyl1TOcFZv66drSLG5tCO6rLt3W6BLGiG2sg1w",{"id":5511,"basic_info":5512,"calls_to_action":5522,"compatibility":5525,"extension":11,"media":5530,"meta":5532,"metrics":5533,"pricing_and_payment":5534,"provider":5536,"seo_and_faqs":5539,"stem":5543,"technical_details":5544,"ui_configuration":12,"uuid":5547,"__hash__":5548},"packages\u002Fpackages\u002Fotobo-ticket-load-balancer.json",{"title":5513,"slug":5514,"summary":5515,"tags":5516,"categories":5520,"summary_de":5521},"OTOBO Ticket Load Balancer","otobo-ticket-load-balancer","Automatically assigns incoming tickets to agents based on their current workload, availability, and priority to ensure a balanced distribution of tasks within the team.",[5517,5518,868,5519],"Ticket Distribution","Load Balancing","Agent Management",[2520],"Automatische Zuweisung eingehender Tickets an Agenten basierend auf deren aktueller Arbeitslast, Verfügbarkeit und Priorität, um eine gleichmäßige Aufgabenverteilung im Team sicherzustellen.",[5523],{"type":2395,"text":5242,"url":5524,"is_internal":16},"https:\u002F\u002Fotobo.io\u002Fen\u002Fotobo-ticket-load-balancer\u002F",{"systems":5526,"dependencies":5529},[5527],{"system_id":680,"system_name":478,"supported_versions":5528},[2538,2539,2540],[],{"screenshots":5531},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":5535},[],{"vendor_name":5537,"vendor_type":184,"is_support_provider":16,"social_links":5538},"Ayté",{},{"meta_title":5540,"meta_description":5541,"faqs":5542},"OTOBO Ticket Load Balancer | Open ITSM Hub","Automatically distributes incoming tickets across agents or queues based on workload, availability, and configurable rules to ensure even ticket distribution.",[],"packages\u002Fotobo-ticket-load-balancer",{"package_type":2427,"repository_url":5524,"license":5545,"latest_version":5546},"GPL v3","11.0.1","6975638c-36bc-4afa-ad69-ff1afc1de485","OL-36x0BGaVlPbloL7DwYELCN7SO2lbQRfrDVH2Fqns",{"id":5550,"basic_info":5551,"calls_to_action":5559,"compatibility":5562,"extension":11,"media":5571,"meta":5573,"metrics":12,"pricing_and_payment":5574,"provider":5576,"seo_and_faqs":12,"stem":5577,"technical_details":5578,"ui_configuration":5581,"uuid":12,"__hash__":5582},"packages\u002Fpackages\u002Fotoboznuny.json",{"title":5552,"slug":5553,"summary":5554,"tags":5555,"categories":5557,"summary_de":5558},"otobo-znuny","otoboznuny","A Python client library for interacting with the OTOBO and Znuny REST APIs, enabling programmatic management of tickets, users, and system entities.",[157,4584,5556,2116,680],"sdk",[2482],"Eine Python-Client-Bibliothek für die Interaktion mit den REST-APIs von OTOBO und Znuny zur programmatischen Verwaltung von Tickets, Benutzern und Systementitäten.",[5560],{"type":2395,"text":2486,"url":5561,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fotobo-znuny\u002F",{"systems":5563,"dependencies":5570},[5564,5566,5568],{"system_id":2116,"system_name":81,"supported_versions":5565},[2402,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":5567},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":5569},[2402],[],{"screenshots":5572},[],{},{"is_free":15,"payment_models":5575},[],{"vendor_name":2090,"vendor_type":184,"is_support_provider":16},"packages\u002Fotoboznuny",{"package_type":3490,"repository_url":5579,"latest_version":5580,"license":2505},"https:\u002F\u002Fgithub.com\u002FSoftoft-Orga\u002Fotobo-znuny-python-client","0.1.4",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"afclRDnAWHe7J1qfOghAdkFVbW2azrr3sjzMXfln_is",{"id":5584,"basic_info":5585,"calls_to_action":5595,"compatibility":5598,"extension":11,"media":5605,"meta":5607,"metrics":12,"pricing_and_payment":5608,"provider":5610,"seo_and_faqs":12,"stem":5611,"technical_details":5612,"ui_configuration":5613,"uuid":12,"__hash__":5614},"packages\u002Fpackages\u002Fotrs-acl-for-ticket-checklist-addon.json",{"title":5586,"slug":5587,"summary":5588,"tags":5589,"categories":5593,"summary_de":5594},"ACL for Ticket Checklist Addon","otrs-acl-for-ticket-checklist-addon","An extension for the Ticket Checklist module that uses ACLs to prevent tickets from being closed until all checklist items are marked as complete.",[5590,5591,869,5592],"ACL","Checklist","Ticket State",[2520],"Eine Erweiterung für das Ticket-Checklisten-Modul, die ACLs nutzt, um das Schließen von Tickets zu verhindern, bis alle Checklisten-Punkte als erledigt markiert wurden.",[5596],{"type":2395,"text":2486,"url":5597,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-ACL-For-Ticket-Checklist-Addon",{"systems":5599,"dependencies":5604},[5600,5602],{"system_id":2528,"system_name":2529,"supported_versions":5601},[2402],{"system_id":2116,"system_name":81,"supported_versions":5603},[2402,2403,2404,2405,2406,2407],[],{"screenshots":5606},[],{},{"is_free":15,"payment_models":5609},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-acl-for-ticket-checklist-addon",{"package_type":2427,"repository_url":5597,"latest_version":2785,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ikk9gmQsqGwY8Y0KKSuC75MoGKZ4UgYrJhs5Fjngc50",{"id":5616,"basic_info":5617,"calls_to_action":5627,"compatibility":5630,"extension":11,"media":5637,"meta":5639,"metrics":12,"pricing_and_payment":5640,"provider":5642,"seo_and_faqs":12,"stem":5643,"technical_details":5644,"ui_configuration":5645,"uuid":12,"__hash__":5646},"packages\u002Fpackages\u002Fotrs-authsessionredis.json",{"title":5618,"slug":5619,"summary":5620,"tags":5621,"categories":5625,"summary_de":5626},"OTRS-AuthSessionRedis","otrs-authsessionredis","A session backend for OTRS and Znuny that stores authentication sessions in Redis, improving performance and scalability for high-traffic environments.",[2290,5622,5623,5624],"Session Management","Performance","Scalability",[2391,1388,5623],"Ein Session-Backend für OTRS und Znuny, das Authentifizierungssitzungen in Redis speichert, um die Performance und Skalierbarkeit in Umgebungen mit hohem Datenaufkommen zu verbessern.",[5628],{"type":2395,"text":2486,"url":5629,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-AuthSessionRedis",{"systems":5631,"dependencies":5636},[5632,5634],{"system_id":2528,"system_name":2529,"supported_versions":5633},[2402],{"system_id":2116,"system_name":81,"supported_versions":5635},[2402,2403,2404,2405,2406,2407],[],{"screenshots":5638},[],{},{"is_free":15,"payment_models":5641},[],{"vendor_name":2281,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-authsessionredis",{"package_type":2427,"repository_url":5629,"latest_version":2785,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"dskQfG_EX9yBsP6uVGAIhuEPfeF0v-GxrclQetieO8c",{"id":5648,"basic_info":5649,"calls_to_action":5658,"compatibility":5661,"extension":11,"media":5668,"meta":5670,"metrics":12,"pricing_and_payment":5671,"provider":5673,"seo_and_faqs":12,"stem":5674,"technical_details":5675,"ui_configuration":5676,"uuid":12,"__hash__":5677},"packages\u002Fpackages\u002Fotrs-cacheredis.json",{"title":5650,"slug":5651,"summary":5652,"tags":5653,"categories":5656,"summary_de":5657},"OTRS-CacheRedis","otrs-cacheredis","A Redis-based cache backend implementation for OTRS and Znuny, designed to improve performance by offloading cache data to a Redis server.",[2290,5654,5623,5655],"Cache","Optimization",[5623],"Eine Redis-basierte Cache-Backend-Implementierung für OTRS und Znuny zur Performance-Optimierung durch Auslagerung von Cache-Daten auf einen Redis-Server.",[5659],{"type":2395,"text":2486,"url":5660,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fymyasoedov\u002FOTRS-CacheRedis",{"systems":5662,"dependencies":5667},[5663,5665],{"system_id":2528,"system_name":2529,"supported_versions":5664},[2402],{"system_id":2116,"system_name":81,"supported_versions":5666},[2402,2403,2404,2405,2406,2407],[],{"screenshots":5669},[],{},{"is_free":15,"payment_models":5672},[],{"vendor_name":2281,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-cacheredis",{"package_type":2502,"repository_url":5660,"license":2655,"latest_version":2504},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"UyVRrb3OJG1oMqwJxE4h0oCpMeveXAWiH91RVYdMMIU",{"id":5679,"basic_info":5680,"calls_to_action":5689,"compatibility":5692,"extension":11,"media":5699,"meta":5701,"metrics":12,"pricing_and_payment":5702,"provider":5704,"seo_and_faqs":12,"stem":5705,"technical_details":5706,"ui_configuration":5709,"uuid":12,"__hash__":5710},"packages\u002Fpackages\u002Fotrs-client.json",{"title":5681,"slug":5682,"summary":5683,"tags":5684,"categories":5687,"summary_de":5688},"OTRS-Client","otrs-client","A low-level Java client library for interacting with OTRS and Znuny via legacy RPC and SOAP interfaces, suitable for Java and Groovy applications.",[725,2759,5685,1929,5686],"RPC","Groovy",[2482],"Eine Low-Level-Java-Client-Bibliothek für die Interaktion mit OTRS und Znuny über die klassischen RPC- und SOAP-Schnittstellen, geeignet für Java- und Groovy-Anwendungen.",[5690],{"type":2395,"text":2486,"url":5691,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fgtudan\u002FOTRS-Client",{"systems":5693,"dependencies":5698},[5694,5696],{"system_id":2528,"system_name":2529,"supported_versions":5695},[4145,4146,2644,2645],{"system_id":2116,"system_name":81,"supported_versions":5697},[2645,2710],[],{"screenshots":5700},[],{},{"is_free":15,"payment_models":5703},[],{"vendor_name":717,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-client",{"package_type":2502,"repository_url":5691,"latest_version":5707,"license":5708},"0.0.1-SNAPSHOT","LGPL-3.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"a8Vvhc3ZH6A2kHbja5bPE-rEOl5YlUPIYvAJ1ajtcKQ",{"id":5712,"basic_info":5713,"calls_to_action":5721,"compatibility":5724,"extension":11,"media":5731,"meta":5733,"metrics":12,"pricing_and_payment":5734,"provider":5736,"seo_and_faqs":12,"stem":5737,"technical_details":5738,"ui_configuration":5739,"uuid":12,"__hash__":5740},"packages\u002Fpackages\u002Fotrs-custommessage-api.json",{"title":5714,"slug":5715,"summary":5716,"tags":5717,"categories":5719,"summary_de":5720},"OTRS CustomMessage API","otrs-custommessage-api","A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.",[3441,5408,4737,2518,131,5274,5275,5718,867],"Microsoft Teams",[3413,2482],"Eine Python-basierte Middleware-API für OTRS und Znuny zur Erleichterung von Ticket-Benachrichtigungen über Plattformen wie Telegram, Slack, Microsoft Teams und Rocket.Chat.",[5722],{"type":2395,"text":2486,"url":5723,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-CustomMessage-API",{"systems":5725,"dependencies":5730},[5726,5728],{"system_id":2528,"system_name":2529,"supported_versions":5727},[2402],{"system_id":2116,"system_name":81,"supported_versions":5729},[2402,2407],[],{"screenshots":5732},[],{},{"is_free":15,"payment_models":5735},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-custommessage-api",{"package_type":2502,"repository_url":5723,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"g48DBaKz7B7OTrApFMnupzmES-3tpwN1ppg9LsZ_HEs",{"id":5742,"basic_info":5743,"calls_to_action":5751,"compatibility":5754,"extension":11,"media":5759,"meta":5761,"metrics":12,"pricing_and_payment":5762,"provider":5764,"seo_and_faqs":12,"stem":5765,"technical_details":5766,"ui_configuration":5767,"uuid":12,"__hash__":5768},"packages\u002Fpackages\u002Fotrs-disableotrsbusinessnotification.json",{"title":5744,"slug":5745,"summary":5746,"tags":5747,"categories":5749,"summary_de":5750},"DisableOTRSBusinessNotification","otrs-disableotrsbusinessnotification","Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.",[4519,5748,2635],"Notification",[2635],"Deaktiviert die 'OTRS Business Solution' Upgrade-Benachrichtigungen und Werbeeinblendungen in der Benutzeroberfläche der OTRS Community Edition.",[5752],{"type":2395,"text":2486,"url":5753,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-DisableOTRSBusinessNotification",{"systems":5755,"dependencies":5758},[5756],{"system_id":2528,"system_name":2529,"supported_versions":5757},[2533,2402],[],{"screenshots":5760},[],{},{"is_free":15,"payment_models":5763},[],{"vendor_name":1752,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-disableotrsbusinessnotification",{"package_type":2427,"repository_url":5753,"latest_version":2823,"license":3034},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"_Qd5KZd3LKKV__NqhWGLYH8SjhYZsEPiTDBp2sVDXi8",{"id":5770,"basic_info":5771,"calls_to_action":5777,"compatibility":5780,"extension":11,"media":5789,"meta":5791,"metrics":12,"pricing_and_payment":5792,"provider":5794,"seo_and_faqs":12,"stem":5795,"technical_details":5796,"ui_configuration":5797,"uuid":12,"__hash__":5798},"packages\u002Fpackages\u002Fotrs-gi-rest-php.json",{"title":5772,"slug":5772,"summary":5773,"tags":5774,"categories":5775,"summary_de":5776},"otrs-gi-rest-php","A PHP library for interacting with the OTRS\u002FZnuny Generic Interface via REST API, providing examples for session and ticket management.",[591,2312,2518,2666,109],[2482],"Eine PHP-Bibliothek für die Interaktion mit dem OTRS\u002FZnuny Generic Interface über die REST-API, inklusive Beispielen für das Sitzungs- und Ticket-Management.",[5778],{"type":2395,"text":2486,"url":5779,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Frkaldung\u002Fotrs-gi-rest-php",{"systems":5781,"dependencies":5788},[5782,5784,5786],{"system_id":2528,"system_name":2529,"supported_versions":5783},[2533,2402],{"system_id":2116,"system_name":81,"supported_versions":5785},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":5787},[2538,2539,2540],[],{"screenshots":5790},[],{},{"is_free":15,"payment_models":5793},[],{"vendor_name":1792,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-gi-rest-php",{"package_type":2502,"repository_url":5779,"license":2505,"latest_version":4383},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"c-_qTAVNU3hcs42zngS3XXgJZh_JaBWLELN71LwSAWQ",{"id":5800,"basic_info":5801,"calls_to_action":5810,"compatibility":5813,"extension":11,"media":5822,"meta":5824,"metrics":12,"pricing_and_payment":5825,"provider":5827,"seo_and_faqs":12,"stem":5828,"technical_details":5829,"ui_configuration":5830,"uuid":12,"__hash__":5831},"packages\u002Fpackages\u002Fotrs-mxc-mfotranslationhelper.json",{"title":5802,"slug":5803,"summary":5804,"tags":5805,"categories":5808,"summary_de":5809},"MfoTranslationHelper","otrs-mxc-mfotranslationhelper","A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files for custom modules.",[4811,5806,5807,1951],"Localization","Translation",[4811],"Ein Entwickler-Werkzeug für Znuny und OTOBO, das fehlende Übersetzungen identifiziert und die Erstellung oder Aktualisierung von Übersetzungsdateien für eigene Module automatisiert.",[5811],{"type":2395,"text":2486,"url":5812,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmaxence-de\u002Fotrs-mxc-MfoTranslationHelper",{"systems":5814,"dependencies":5821},[5815,5817,5819],{"system_id":2116,"system_name":81,"supported_versions":5816},[2402,2403,2404,2405,2406,2407],{"system_id":680,"system_name":478,"supported_versions":5818},[2538,2539],{"system_id":2528,"system_name":2529,"supported_versions":5820},[2402],[],{"screenshots":5823},[],{},{"is_free":15,"payment_models":5826},[],{"vendor_name":2586,"vendor_type":184,"is_support_provider":16},"packages\u002Fotrs-mxc-mfotranslationhelper",{"package_type":2427,"repository_url":5812,"latest_version":4998,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ouJ7MDKazNn22nqpsBPQT9b4lsb3OZmH59oOBgWlHNs",{"id":5833,"basic_info":5834,"calls_to_action":5843,"compatibility":5846,"extension":11,"media":5855,"meta":5857,"metrics":12,"pricing_and_payment":5858,"provider":5860,"seo_and_faqs":12,"stem":5861,"technical_details":5862,"ui_configuration":5863,"uuid":12,"__hash__":5864},"packages\u002Fpackages\u002Fotrs-otobo-add-default-notification-template-to-calendar-appointment.json",{"title":5835,"slug":5836,"summary":5837,"tags":5838,"categories":5841,"summary_de":5842},"Add Default Notification Template to Calendar Appointment","otrs-otobo-add-default-notification-template-to-calendar-appointment","Automatically pre-fills a '15 minutes before' notification template when creating calendar appointments in OTRS, OTOBO, or Znuny, ensuring reminders are set by default.",[5839,3441,5840,868],"Calendar","Appointments",[2801,2520],"Füllt beim Erstellen von Kalenderterminen in OTRS, OTOBO oder Znuny automatisch eine Standard-Benachrichtigungsvorlage (z. B. 15 Minuten vorher) aus, um sicherzustellen, dass Erinnerungen standardmäßig gesetzt sind.",[5844],{"type":2395,"text":2486,"url":5845,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-OTOBO-Add-Default-Notification-Template-To-Calendar-Appointment",{"systems":5847,"dependencies":5854},[5848,5850,5852],{"system_id":2528,"system_name":2529,"supported_versions":5849},[2402],{"system_id":680,"system_name":478,"supported_versions":5851},[2538,2539],{"system_id":2116,"system_name":81,"supported_versions":5853},[2402,2403,2404,2405,2406,2407],[],{"screenshots":5856},[],{},{"is_free":15,"payment_models":5859},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-otobo-add-default-notification-template-to-calendar-appointment",{"package_type":2427,"repository_url":5845,"license":2655,"latest_version":2785},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"kNKRtrYKjYzTgMPQ81ZGxuFg5JtuS71L30mzTGHmHRc",{"id":5866,"basic_info":5867,"calls_to_action":5875,"compatibility":5878,"extension":11,"media":5885,"meta":5887,"metrics":12,"pricing_and_payment":5888,"provider":5890,"seo_and_faqs":12,"stem":5891,"technical_details":5892,"ui_configuration":5893,"uuid":12,"__hash__":5894},"packages\u002Fpackages\u002Fotrs-sla-progress-bar-and-remark.json",{"title":5868,"slug":5869,"summary":5870,"tags":5871,"categories":5873,"summary_de":5874},"OTRS SLA Progress Bar and Remark","otrs-sla-progress-bar-and-remark","Displays a visual SLA escalation progress bar and status remarks, such as breach or within escalation, on the Ticket Zoom screen.",[3851,5872,2563,2244],"Escalation",[3011,1045],"Zeigt einen visuellen SLA-Eskalationsfortschrittsbalken und Statusanmerkungen, wie z. B. Zeitüberschreitung oder innerhalb der Eskalation, in der Ticket-Detailansicht an.",[5876],{"type":2395,"text":2486,"url":5877,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-SLA-Progress-Bar-and-Remark",{"systems":5879,"dependencies":5884},[5880,5882],{"system_id":2528,"system_name":2529,"supported_versions":5881},[2402],{"system_id":2116,"system_name":81,"supported_versions":5883},[2402,2403,2404,2405,2406,2407],[],{"screenshots":5886},[],{},{"is_free":15,"payment_models":5889},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-sla-progress-bar-and-remark",{"package_type":2427,"repository_url":5877,"latest_version":2785,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"d8KvuV87ccN2ykVb5BiE2oMtwBYaeG2fXdMbtv6xnkU",{"id":5896,"basic_info":5897,"calls_to_action":5906,"compatibility":5909,"extension":11,"media":5916,"meta":5918,"metrics":12,"pricing_and_payment":5919,"provider":5921,"seo_and_faqs":12,"stem":5923,"technical_details":5924,"ui_configuration":5927,"uuid":12,"__hash__":5928},"packages\u002Fpackages\u002Fotrs-somconnexio.json",{"title":5898,"slug":5898,"summary":5899,"tags":5900,"categories":5904,"summary_de":5905},"otrs-somconnexio","A Python library to manage the integration between Som Connexió's ERP (Odoo) and OTRS, facilitating data syncing for tickets, articles, and dynamic fields via the REST API.",[681,5901,5902,5903,4584],"erp-integration","python-client","odoo",[2482],"Eine Python-Bibliothek zur Verwaltung der Integration zwischen dem ERP (Odoo) von Som Connexió und OTRS, die den Datenaustausch für Tickets, Artikel und dynamische Felder über die REST-API ermöglicht.",[5907],{"type":2395,"text":2486,"url":5908,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fotrs-somconnexio\u002F",{"systems":5910,"dependencies":5915},[5911,5913],{"system_id":2116,"system_name":81,"supported_versions":5912},[2402,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":5914},[2533,2402],[],{"screenshots":5917},[],{},{"is_free":15,"payment_models":5920},[],{"vendor_name":5922,"vendor_type":184,"is_support_provider":16},"Coopdevs","packages\u002Fotrs-somconnexio",{"package_type":3490,"repository_url":5925,"latest_version":5926,"license":2468},"https:\u002F\u002Fgitlab.com\u002Fcoopdevs\u002Fotrs-somconnexio","0.8.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"7SD6FqKZw_9WMfng3ZNpT39vwshWyttq8LA1TsnNOC8",{"id":5930,"basic_info":5931,"calls_to_action":5938,"compatibility":5941,"extension":11,"media":5950,"meta":5952,"metrics":12,"pricing_and_payment":5953,"provider":5955,"seo_and_faqs":12,"stem":5956,"technical_details":5957,"ui_configuration":5959,"uuid":12,"__hash__":5960},"packages\u002Fpackages\u002Fotrs-sopm.json",{"title":5932,"slug":5932,"summary":5933,"tags":5934,"categories":5936,"summary_de":5937},"otrs-sopm","A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.",[4810,4359,5935,1125,1024],"Development Tool",[4358],"Ein Ruby-Gem zum Parsen, Bearbeiten und Speichern von SOPM-Dateien sowie zum Generieren von OPM-Strings für OTRS, Znuny und OTOBO.",[5939],{"type":2395,"text":2486,"url":5940,"is_internal":16},"https:\u002F\u002Frubygems.org\u002Fgems\u002Fotrs-sopm",{"systems":5942,"dependencies":5949},[5943,5945,5947],{"system_id":2116,"system_name":81,"supported_versions":5944},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":5946},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":5948},[2402],[],{"screenshots":5951},[],{},{"is_free":15,"payment_models":5954},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fotrs-sopm",{"package_type":4220,"repository_url":5958,"latest_version":3064,"license":2505},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fotrs-sopm",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"hZ__leqBAQO5bjTeHKnxKlpoUM0SY5IQyAYJ8Pu4Qvo",{"id":5962,"basic_info":5963,"calls_to_action":5972,"compatibility":5975,"extension":11,"media":5982,"meta":5984,"metrics":12,"pricing_and_payment":5985,"provider":5987,"seo_and_faqs":12,"stem":5989,"technical_details":5990,"ui_configuration":5992,"uuid":12,"__hash__":5993},"packages\u002Fpackages\u002Fotrs-system-configuration-history.json",{"title":5964,"slug":5965,"summary":5966,"tags":5967,"categories":5970,"summary_de":5971},"OTRS System Configuration History","otrs-system-configuration-history","A statistics module for OTRS and Znuny that provides SQL-based auditing and reporting capabilities for tracking changes made within the System Configuration (SysConfig).",[4521,5968,5969,3761],"Audit Log","Statistics",[30,28],"Ein Statistikmodul für OTRS und Znuny, das SQL-basierte Audit- und Berichtsfunktionen zur Verfolgung von Änderungen in der Systemkonfiguration (SysConfig) bietet.",[5973],{"type":2395,"text":2486,"url":5974,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-System-Configuration-History",{"systems":5976,"dependencies":5981},[5977,5979],{"system_id":2528,"system_name":2529,"supported_versions":5978},[2402],{"system_id":2116,"system_name":81,"supported_versions":5980},[2402,2403,2404,2405,2406,2407,2408,2409],[],{"screenshots":5983},[],{},{"is_free":15,"payment_models":5986},[],{"vendor_name":5988,"vendor_type":32,"is_support_provider":16},"Mo Azfar","packages\u002Fotrs-system-configuration-history",{"package_type":2427,"repository_url":5991,"latest_version":2504,"license":2655},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Custom-SQL-Statistic",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"skafuTZ5L8Y26tdXdKKwxCfrjXqTc_16a0PG8VVmxzI",{"id":5995,"basic_info":5996,"calls_to_action":6004,"compatibility":6007,"extension":11,"media":6014,"meta":6016,"metrics":12,"pricing_and_payment":6017,"provider":6019,"seo_and_faqs":12,"stem":6020,"technical_details":6021,"ui_configuration":6023,"uuid":12,"__hash__":6024},"packages\u002Fpackages\u002Fotrs-telegram-bot.json",{"title":5997,"slug":5997,"summary":5998,"tags":5999,"categories":6002,"summary_de":6003},"otrs-telegram-bot","A Node.js-based Telegram bot for OTRS integration, enabling ticket notifications and interaction via the Telegram messaging platform.",[5274,6000,109,3441,6001],"Bot","Node.js",[2482,3413],"Ein Node.js-basierter Telegram-Bot für die OTRS-Integration, der Ticket-Benachrichtigungen und Interaktionen über die Telegram-Messaging-Plattform ermöglicht.",[6005],{"type":2395,"text":2486,"url":6006,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fotrs-telegram-bot",{"systems":6008,"dependencies":6013},[6009,6011],{"system_id":2528,"system_name":2529,"supported_versions":6010},[2402],{"system_id":2116,"system_name":81,"supported_versions":6012},[2402,2403,2404,2405,2406,2407],[],{"screenshots":6015},[],{},{"is_free":15,"payment_models":6018},[],{"vendor_name":1964,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-telegram-bot",{"package_type":2925,"repository_url":6022,"latest_version":2504,"license":2505},"https:\u002F\u002Fgithub.com\u002Fsamirfor\u002Fotrs-telegram-bot",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"lIo9ZleBmbIGqNq1dy818aAd8pIfTEhDT-BeuboAF2M",{"id":6026,"basic_info":6027,"calls_to_action":6034,"compatibility":6037,"extension":11,"media":6044,"meta":6046,"metrics":12,"pricing_and_payment":6047,"provider":6049,"seo_and_faqs":12,"stem":6050,"technical_details":6051,"ui_configuration":6052,"uuid":12,"__hash__":6053},"packages\u002Fpackages\u002Fotrs-ticket-config-item-details.json",{"title":6028,"slug":6029,"summary":6030,"tags":6031,"categories":6032,"summary_de":6033},"OTRS Ticket Config Item Details","otrs-ticket-config-item-details","An event module for OTRS and Znuny that retrieves attributes from a Configuration Item (linked via a dynamic field) and populates them into other ticket dynamic fields.",[435,2968,868,28],[2520,435],"Ein Ereignis-Modul für OTRS und Znuny, das Attribute aus einem Configuration Item (verknüpft über ein Dynamikfeld) abruft und in andere Ticket-Dynamikfelder einträgt.",[6035],{"type":2395,"text":2486,"url":6036,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Config-Item-Details",{"systems":6038,"dependencies":6043},[6039,6041],{"system_id":2528,"system_name":2529,"supported_versions":6040},[4039],{"system_id":2116,"system_name":81,"supported_versions":6042},[2645],[],{"screenshots":6045},[],{},{"is_free":15,"payment_models":6048},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-ticket-config-item-details",{"package_type":2427,"repository_url":6036,"license":2655,"latest_version":2504},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"clTFxo50Ns-mkSQS6RdFmjUzAXaIkMVZ7H73gWtl2dU",{"id":6055,"basic_info":6056,"calls_to_action":6064,"compatibility":6067,"extension":11,"media":6074,"meta":6076,"metrics":12,"pricing_and_payment":6077,"provider":6079,"seo_and_faqs":12,"stem":6080,"technical_details":6081,"ui_configuration":6082,"uuid":12,"__hash__":6083},"packages\u002Fpackages\u002Fotrs-ticket-notification-to-ms-teams-channel.json",{"title":6057,"slug":6058,"summary":6059,"tags":6060,"categories":6062,"summary_de":6063},"OTRS Ticket Notification to MS Teams Channel","otrs-ticket-notification-to-ms-teams-channel","An OTRS event module that enables sending ticket notifications to Microsoft Teams channels via webhooks when specific ticket actions occur.",[5718,3441,6061,109],"Webhooks",[2482,3413],"Ein OTRS-Event-Modul, das den Versand von Ticket-Benachrichtigungen an Microsoft Teams-Kanäle über Webhooks ermöglicht, wenn bestimmte Ticket-Aktionen auftreten.",[6065],{"type":2395,"text":2486,"url":6066,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Ticket-Notification-To-MS-Teams-Channel",{"systems":6068,"dependencies":6073},[6069,6071],{"system_id":2528,"system_name":2529,"supported_versions":6070},[2402],{"system_id":2116,"system_name":81,"supported_versions":6072},[2402],[],{"screenshots":6075},[],{},{"is_free":15,"payment_models":6078},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-ticket-notification-to-ms-teams-channel",{"package_type":2502,"repository_url":6066,"latest_version":2504,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"f6eWjI5nVfCR3hh5TeGTGF1oB70V7Y3S2Z6fNIWwQRg",{"id":6085,"basic_info":6086,"calls_to_action":6094,"compatibility":6097,"extension":11,"media":6104,"meta":6106,"metrics":12,"pricing_and_payment":6107,"provider":6109,"seo_and_faqs":12,"stem":6110,"technical_details":6111,"ui_configuration":6112,"uuid":12,"__hash__":6113},"packages\u002Fpackages\u002Fotrs-znuny-quick-note.json",{"title":6087,"slug":6088,"summary":6089,"tags":6090,"categories":6092,"summary_de":6093},"Quick Note Widget","otrs-znuny-quick-note","Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog, improving workflow efficiency.",[6091,2798,2799,2244],"Ticket Note",[2520,3011],"Fügt der Ticket-Zoom-Ansicht ein Widget hinzu, mit dem Agenten schnell Notizen zu einem Ticket hinzufügen können, ohne einen separaten Dialog zu öffnen, was die Effizienz des Workflows verbessert.",[6095],{"type":2395,"text":2486,"url":6096,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FOTRS-Znuny-Quick-Note",{"systems":6098,"dependencies":6103},[6099,6101],{"system_id":2116,"system_name":81,"supported_versions":6100},[2645,2710],{"system_id":2528,"system_name":2529,"supported_versions":6102},[2645],[],{"screenshots":6105},[],{},{"is_free":15,"payment_models":6108},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fotrs-znuny-quick-note",{"package_type":2427,"repository_url":6096,"latest_version":2504,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ETqBKCTB8kE0dN_0aQ4hwkENEEBKrJog0C6yuvfcHgg",{"id":6115,"basic_info":6116,"calls_to_action":6124,"compatibility":6127,"extension":11,"media":6132,"meta":6134,"metrics":12,"pricing_and_payment":6135,"provider":6137,"seo_and_faqs":12,"stem":6139,"technical_details":6140,"ui_configuration":6141,"uuid":12,"__hash__":6142},"packages\u002Fpackages\u002Fotrsclosedtickets.json",{"title":6117,"slug":6118,"summary":6119,"tags":6120,"categories":6122,"summary_de":6123},"OTRSClosedTickets","otrsclosedtickets","Adds a dedicated view in the agent interface to display only closed tickets, improving visibility and management of completed tasks.",[4522,3076,6121,2796],"Closed Tickets",[28,2566],"Ergänzt die Agenten-Oberfläche um eine dedizierte Ansicht für geschlossene Tickets, was die Übersichtlichkeit und Verwaltung abgeschlossener Aufgaben verbessert.",[6125],{"type":2395,"text":2486,"url":6126,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Flleszczynski\u002FOTRSClosedTickets",{"systems":6128,"dependencies":6131},[6129],{"system_id":2528,"system_name":2529,"supported_versions":6130},[3551,2532,2533],[],{"screenshots":6133},[],{},{"is_free":15,"payment_models":6136},[],{"vendor_name":6138,"vendor_type":32,"is_support_provider":16},"Lukasz Leszczynski","packages\u002Fotrsclosedtickets",{"package_type":2427,"repository_url":6126,"latest_version":2504,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"jpstS7be5Io53NrwecvPx80LIIyV-QdHcIZ3T4YMO4Y",{"id":6144,"basic_info":6145,"calls_to_action":6153,"compatibility":6156,"extension":11,"media":6163,"meta":6165,"metrics":12,"pricing_and_payment":6166,"provider":6168,"seo_and_faqs":12,"stem":6169,"technical_details":6170,"ui_configuration":6172,"uuid":12,"__hash__":6173},"packages\u002Fpackages\u002Fotrscmdbexport.json",{"title":6146,"slug":6147,"summary":6148,"tags":6149,"categories":6151,"summary_de":6152},"CMDBExport","otrscmdbexport","An OPM module for OTRS Community Edition and Znuny that adds a CSV export button to the CMDB overview, allowing for quick exports of Configuration Items.",[435,6150,31,3761],"CSV Export",[435,30],"Ein OPM-Modul für die OTRS Community Edition und Znuny, das eine Schaltfläche für den CSV-Export in der CMDB-Übersicht hinzufügt und so den schnellen Export von Configuration Items ermöglicht.",[6154],{"type":2395,"text":2486,"url":6155,"is_internal":16},"https:\u002F\u002Fgithub.com\u002F76bay\u002FOTRS_CMDB_export",{"systems":6157,"dependencies":6162},[6158,6160],{"system_id":2528,"system_name":2529,"supported_versions":6159},[2402],{"system_id":2116,"system_name":81,"supported_versions":6161},[2402,2403,2404,2405,2406,2407],[],{"screenshots":6164},[],{},{"is_free":15,"payment_models":6167},[],{"vendor_name":19,"vendor_type":413,"is_support_provider":16},"packages\u002Fotrscmdbexport",{"package_type":2427,"repository_url":6155,"latest_version":6171,"license":2468},"6.0.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"KEhzhLmsxb2u4zGjE3w6q-jTc2dM-ZzyKmaCWihAfGw",{"id":6175,"basic_info":6176,"calls_to_action":6185,"compatibility":6188,"extension":11,"media":6197,"meta":6199,"metrics":12,"pricing_and_payment":6200,"provider":6202,"seo_and_faqs":12,"stem":6204,"technical_details":6205,"ui_configuration":6207,"uuid":12,"__hash__":6208},"packages\u002Fpackages\u002Fotrscodepolicy.json",{"title":6177,"slug":6178,"summary":6179,"tags":6180,"categories":6183,"summary_de":6184},"OTRSCodePolicy","otrscodepolicy","A static code analysis tool for OTRS, Znuny, and OTOBO that enforces coding standards for Perl, JavaScript, and XML files.",[5935,6181,6182,84,81,478,80],"Code Quality","Linter",[4393],"Ein Werkzeug zur statischen Code-Analyse für OTRS, Znuny und OTOBO, das Programmierrichtlinien für Perl-, JavaScript- und XML-Dateien prüft.",[6186],{"type":2395,"text":2486,"url":6187,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fs7design\u002Fotrscodepolicy",{"systems":6189,"dependencies":6196},[6190,6192,6194],{"system_id":2116,"system_name":81,"supported_versions":6191},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":6193},[2402],{"system_id":680,"system_name":478,"supported_versions":6195},[2538,2539,2540],[],{"screenshots":6198},[],{},{"is_free":15,"payment_models":6201},[],{"vendor_name":6203,"vendor_type":32,"is_support_provider":16},"Stefan Seifert (s7design)","packages\u002Fotrscodepolicy",{"package_type":2502,"repository_url":6187,"latest_version":6206,"license":2655},"1.0.18",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ewAyEZ20C6PRr8xIg111GK1JI9d1E1jIdpeLe1tWjaI",{"id":6210,"basic_info":6211,"calls_to_action":6218,"compatibility":6221,"extension":11,"media":6230,"meta":6232,"metrics":12,"pricing_and_payment":6233,"provider":6235,"seo_and_faqs":12,"stem":6237,"technical_details":6238,"ui_configuration":6241,"uuid":12,"__hash__":6242},"packages\u002Fpackages\u002Fotrsconnector.json",{"title":6212,"slug":6213,"summary":6214,"tags":6215,"categories":6216,"summary_de":6217},"otrs_connector","otrsconnector","A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).",[1024,1929,2760,435,3076],[2482],"Ein Ruby-Gem, das einen Wrapper für das OTRS Generic Interface (REST-API) bereitstellt, um Tickets und Configuration Items (CIs) zu verwalten.",[6219],{"type":2395,"text":2486,"url":6220,"is_internal":16},"https:\u002F\u002Frubygems.org\u002Fgems\u002Fotrs_connector",{"systems":6222,"dependencies":6229},[6223,6225,6227],{"system_id":2528,"system_name":2529,"supported_versions":6224},[2533,2402],{"system_id":2116,"system_name":81,"supported_versions":6226},[2402,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":6228},[2538,2539],[],{"screenshots":6231},[],{},{"is_free":15,"payment_models":6234},[],{"vendor_name":6236,"vendor_type":32,"is_support_provider":16},"Brian Goff","packages\u002Fotrsconnector",{"package_type":4220,"repository_url":6239,"latest_version":6240,"license":2505},"https:\u002F\u002Fgithub.com\u002Fcpuguy83\u002Fotrs_connector","1.5.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"10FgTAZJqGE396AMBpcL1K7MofOJOYHQGEY_Dq3_Bf0",{"id":6244,"basic_info":6245,"calls_to_action":6254,"compatibility":6257,"extension":11,"media":6266,"meta":6268,"metrics":12,"pricing_and_payment":6269,"provider":6271,"seo_and_faqs":12,"stem":6272,"technical_details":6273,"ui_configuration":6274,"uuid":12,"__hash__":6275},"packages\u002Fpackages\u002Fotrsdatabasebenchmarksimple.json",{"title":6246,"slug":6247,"summary":6248,"tags":6249,"categories":6252,"summary_de":6253},"DatabaseBenchmarkSimple","otrsdatabasebenchmarksimple","A diagnostic tool that performs simple database benchmarks to evaluate system performance, based on the original OTRS Support module.",[3005,6250,5623,6251],"Benchmark","Diagnostics",[2635],"Ein Diagnosetool, das einfache Datenbank-Benchmarks zur Bewertung der Systemleistung durchführt, basierend auf dem ursprünglichen OTRS-Support-Modul.",[6255],{"type":2395,"text":2486,"url":6256,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.DatabaseBenchmarkSimple",{"systems":6258,"dependencies":6265},[6259,6261,6263],{"system_id":2528,"system_name":2529,"supported_versions":6260},[2402],{"system_id":2116,"system_name":81,"supported_versions":6262},[2402,2403,2404,2405,2406,2407],{"system_id":4050,"system_name":299,"supported_versions":6264},[2402],[],{"screenshots":6267},[],{},{"is_free":15,"payment_models":6270},[],{"vendor_name":290,"vendor_type":184,"is_support_provider":16},"packages\u002Fotrsdatabasebenchmarksimple",{"package_type":2427,"repository_url":6256,"latest_version":2785,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"k1Ocvz5lC3DlJsxLP83ioKK7fezOmthuUJt6W3ZkLhY",{"id":6277,"basic_info":6278,"calls_to_action":6286,"compatibility":6289,"extension":11,"media":6294,"meta":6296,"metrics":12,"pricing_and_payment":6297,"provider":6299,"seo_and_faqs":12,"stem":6301,"technical_details":6302,"ui_configuration":6304,"uuid":12,"__hash__":6305},"packages\u002Fpackages\u002Fotrsforwardqueue.json",{"title":6279,"slug":6280,"summary":6281,"tags":6282,"categories":6284,"summary_de":6285},"OTRS::ForwardQueue","otrsforwardqueue","A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.",[84,2631,6283,868],"Email Forwarding",[4273,2520],"Ein Perl-Modul und Skript, das eine spezifische OTRS-Queue über die SOAP-API überwacht, neue Tickets an eine externe E-Mail-Adresse weiterleitet und diese anschließend als erledigt markiert.",[6287],{"type":2395,"text":2486,"url":6288,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fpod\u002FOTRS::ForwardQueue",{"systems":6290,"dependencies":6293},[6291],{"system_id":2528,"system_name":2529,"supported_versions":6292},[4145,4146,2644,2645],[],{"screenshots":6295},[],{},{"is_free":15,"payment_models":6298},[],{"vendor_name":6300,"vendor_type":413,"is_support_provider":16},"University of Manchester","packages\u002Fotrsforwardqueue",{"package_type":2502,"repository_url":6303,"latest_version":4967,"license":3034},"https:\u002F\u002Fgithub.com\u002FUoMCS\u002FOTRS-ForwardQueue",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"x76CuGIA0JMyp_JWsrXzKz7_wXeEueU9se4BlNMWwEQ",{"id":6307,"basic_info":6308,"calls_to_action":6317,"compatibility":6320,"extension":11,"media":6327,"meta":6329,"metrics":12,"pricing_and_payment":6330,"provider":6332,"seo_and_faqs":12,"stem":6334,"technical_details":6335,"ui_configuration":6337,"uuid":12,"__hash__":6338},"packages\u002Fpackages\u002Fotrsmasterslave.json",{"title":6309,"slug":6310,"summary":6311,"tags":6312,"categories":6315,"summary_de":6316},"OTRSMasterSlave","otrsmasterslave","Enables the linking of multiple tickets to a master ticket, allowing for collective actions such as synchronized status updates and automatic closing of slave tickets when the master is resolved.",[6313,6314,2520],"Ticket Linking","Master-Slave",[2520],"Ermöglicht die Verknüpfung mehrerer Tickets mit einem Master-Ticket, wodurch kollektive Aktionen wie synchronisierte Status-Updates und das automatische Schließen von Slave-Tickets ermöglicht werden.",[6318],{"type":2395,"text":2486,"url":6319,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FOTRSMasterSlave",{"systems":6321,"dependencies":6326},[6322,6324],{"system_id":2528,"system_name":2529,"supported_versions":6323},[2402],{"system_id":2116,"system_name":81,"supported_versions":6325},[2402,2403,2404,2405,2406,2407],[],{"screenshots":6328},[],{},{"is_free":15,"payment_models":6331},[],{"vendor_name":6333,"vendor_type":32,"is_support_provider":16},"Johannes Martini","packages\u002Fotrsmasterslave",{"package_type":2427,"repository_url":6319,"latest_version":6336,"license":2468},"6.5.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"dODAxsdS-Fy3B3YHo0VCb6DDuZjfR0aGha5o8LYSQwQ",{"id":6340,"basic_info":6341,"calls_to_action":6350,"compatibility":6353,"extension":11,"media":6362,"meta":6364,"metrics":12,"pricing_and_payment":6365,"provider":6367,"seo_and_faqs":12,"stem":6368,"technical_details":6369,"ui_configuration":6370,"uuid":12,"__hash__":6371},"packages\u002Fpackages\u002Fotrsmissingattachment.json",{"title":6342,"slug":6343,"summary":6344,"tags":6345,"categories":6348,"summary_de":6349},"otrs.MissingAttachment","otrsmissingattachment","An add-on for Znuny, OTRS CE, and LigeroSmart that scans outgoing emails for keywords indicating an attachment and alerts the user if no file is attached.",[4846,6346,6347,2440],"Attachment","UX",[4273,2520],"Ein Add-on für Znuny, OTRS CE und LigeroSmart, das ausgehende E-Mails nach Schlüsselwörtern durchsucht, die auf einen Anhang hindeuten, und den Benutzer warnt, falls keine Datei angehängt wurde.",[6351],{"type":2395,"text":2486,"url":6352,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.MissingAttachment",{"systems":6354,"dependencies":6361},[6355,6357,6359],{"system_id":2116,"system_name":81,"supported_versions":6356},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":2529,"supported_versions":6358},[2402],{"system_id":4050,"system_name":299,"supported_versions":6360},[2403],[],{"screenshots":6363},[],{},{"is_free":15,"payment_models":6366},[],{"vendor_name":290,"vendor_type":184,"is_support_provider":16},"packages\u002Fotrsmissingattachment",{"package_type":2427,"repository_url":6352,"license":2468,"latest_version":6171},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"RXYTCbQk0wkWPsWhXpbKJdNBOPgwUH4OlJYDuWeoBNI",{"id":6373,"basic_info":6374,"calls_to_action":6381,"compatibility":6384,"extension":11,"media":6393,"meta":6395,"metrics":12,"pricing_and_payment":6396,"provider":6398,"seo_and_faqs":12,"stem":6400,"technical_details":6401,"ui_configuration":6404,"uuid":12,"__hash__":6405},"packages\u002Fpackages\u002Fotrsproxy.json",{"title":6375,"slug":6376,"summary":6377,"tags":6378,"categories":6379,"summary_de":6380},"otrs_proxy","otrsproxy","A Ruby gem providing a simple interface to interact with OTRS via its Generic Interface API, supporting ticket and article management.",[1024,1929,2518,2759,2760],[2482],"Ein Ruby-Gem, das eine einfache Schnittstelle zur Interaktion mit OTRS über die Generic Interface API bietet und die Verwaltung von Tickets und Artikeln unterstützt.",[6382],{"type":2395,"text":2486,"url":6383,"is_internal":16},"https:\u002F\u002Frubygems.org\u002Fgems\u002Fotrs_proxy",{"systems":6385,"dependencies":6392},[6386,6388,6390],{"system_id":2528,"system_name":2529,"supported_versions":6387},[2533,2402],{"system_id":2116,"system_name":81,"supported_versions":6389},[2402,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":6391},[2538,2539,2540],[],{"screenshots":6394},[],{},{"is_free":15,"payment_models":6397},[],{"vendor_name":6399,"vendor_type":32,"is_support_provider":16},"Kristaps Ērglis","packages\u002Fotrsproxy",{"package_type":4220,"repository_url":6402,"latest_version":6403,"license":2505},"https:\u002F\u002Fgithub.com\u002Fkerglis\u002Fotrs_proxy","0.1.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"r7udsr4SCZFrtNRMUWBK2z0SmHevs9qpuC8B3fUKbTU",{"id":6407,"basic_info":6408,"calls_to_action":6417,"compatibility":6420,"extension":11,"media":6430,"meta":6432,"metrics":12,"pricing_and_payment":6433,"provider":6435,"seo_and_faqs":12,"stem":6436,"technical_details":6437,"ui_configuration":6438,"uuid":12,"__hash__":6439},"packages\u002Fpackages\u002Fotrssmsevent.json",{"title":6409,"slug":6410,"summary":6411,"tags":6412,"categories":6415,"summary_de":6416},"otrs.SmsEvent","otrssmsevent","An extension for Znuny, OTRS, and LigeroSmart that enables automated SMS notifications triggered by ticket events through various SMS gateways.",[3440,3441,6413,6414],"Event Module","Alerting",[3413,2520],"Eine Erweiterung für Znuny, OTRS und LigeroSmart, die automatisierte SMS-Benachrichtigungen ermöglicht, welche durch Ticket-Ereignisse über verschiedene SMS-Gateways ausgelöst werden.",[6418],{"type":2395,"text":2486,"url":6419,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fcomplemento\u002Fotrs.SmsEvent",{"systems":6421,"dependencies":6429},[6422,6424,6426],{"system_id":2116,"system_name":81,"supported_versions":6423},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":2529,"supported_versions":6425},[2533,2402],{"system_id":4050,"system_name":299,"supported_versions":6427},[6428],"*",[],{"screenshots":6431},[],{},{"is_free":15,"payment_models":6434},[],{"vendor_name":290,"vendor_type":184,"is_support_provider":16},"packages\u002Fotrssmsevent",{"package_type":2427,"repository_url":6419,"latest_version":6171,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"NwsgMMbvKE7hT-AWWIgFWWY-wD_4yqfyIINL6NYpXA4",{"id":6441,"basic_info":6442,"calls_to_action":6451,"compatibility":6454,"extension":11,"media":6459,"meta":6461,"metrics":12,"pricing_and_payment":6462,"provider":6464,"seo_and_faqs":12,"stem":6466,"technical_details":6467,"ui_configuration":6471,"uuid":12,"__hash__":6472},"packages\u002Fpackages\u002Fotrssphinxsearch.json",{"title":6443,"slug":6444,"summary":6445,"tags":6446,"categories":6449,"summary_de":6450},"OTRS::SphinxSearch","otrssphinxsearch","A Perl module that implements the Sphinx search engine as a backend for OTRS to improve search performance and capabilities.",[3573,6447,6448,5623],"Sphinx","Full-text Search",[2482],"Ein Perl-Modul, das die Sphinx-Suchmaschine als Backend für OTRS implementiert, um die Suchleistung und -funktionen zu verbessern.",[6452],{"type":2395,"text":2486,"url":6453,"is_internal":16},"https:\u002F\u002Fmetacpan.org\u002Fpod\u002FOTRS::SphinxSearch",{"systems":6455,"dependencies":6458},[6456],{"system_id":2528,"system_name":2529,"supported_versions":6457},[3550,2531,4373,3551,2532],[],{"screenshots":6460},[],{},{"is_free":15,"payment_models":6463},[],{"vendor_name":6465,"vendor_type":32,"is_support_provider":16},"Yuriy Shikin","packages\u002Fotrssphinxsearch",{"package_type":2502,"repository_url":6468,"latest_version":6469,"license":6470},"https:\u002F\u002Fmetacpan.org\u002Fdist\u002FOTRS-SphinxSearch","0.011","GPL-1.0-or-later OR Artistic-1.0-Perl",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"_So527-ySWzKyl9IfCnOsOJFcAI0ft-KwTAhjxNeK5s",{"id":6474,"basic_info":6475,"calls_to_action":6486,"compatibility":6489,"extension":11,"media":6494,"meta":6496,"metrics":12,"pricing_and_payment":6497,"provider":6499,"seo_and_faqs":12,"stem":6500,"technical_details":6501,"ui_configuration":6505,"uuid":12,"__hash__":6506},"packages\u002Fpackages\u002Fouunzammad-wp.json",{"title":6476,"slug":6477,"summary":6478,"tags":6479,"categories":6484,"summary_de":6485},"Zammad for WordPress","ouunzammad-wp","A WordPress plugin that integrates Zammad Helpdesk by embedding chats and forms and providing access to the Zammad API.",[154,6480,6481,6482,158,6483],"wordpress","chat","forms","contact-form",[2482,3413],"Ein WordPress-Plugin zur Integration des Zammad Helpdesks durch Einbettung von Chats und Formularen sowie Bereitstellung des Zugriffs auf die Zammad-API.",[6487],{"type":2395,"text":2486,"url":6488,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fouun\u002Fzammad-wp",{"systems":6490,"dependencies":6493},[6491],{"system_id":154,"system_name":105,"supported_versions":6492},[],[],{"screenshots":6495},[],{},{"is_free":15,"payment_models":6498},[],{"vendor_name":1508,"vendor_type":184,"is_support_provider":16},"packages\u002Fouunzammad-wp",{"package_type":2502,"repository_url":6502,"latest_version":6503,"license":6504},"https:\u002F\u002Fgithub.com\u002Fouun\u002Fzammad-wp","0.9.1","GPL-2.0-or-later",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"8Ahi633xiRjYqaQw_BR0-fTkIm60EbnZe4yFMKcChpg",{"id":6508,"basic_info":6509,"calls_to_action":6517,"compatibility":6520,"extension":11,"media":6527,"meta":6529,"metrics":12,"pricing_and_payment":6530,"provider":6532,"seo_and_faqs":12,"stem":6533,"technical_details":6534,"ui_configuration":6537,"uuid":12,"__hash__":6538},"packages\u002Fpackages\u002Fovh-angular-otrs.json",{"title":6510,"slug":6510,"summary":6511,"tags":6512,"categories":6515,"summary_de":6516},"ovh-angular-otrs","An AngularJS component for managing OTRS tickets, providing a user interface and API integration for ticket creation and tracking within web applications.",[6513,80,592,3076,6514],"AngularJS","OVHcloud",[2482],"Eine AngularJS-Komponente zur Verwaltung von OTRS-Tickets, die eine Benutzeroberfläche und API-Integration für die Erstellung und Verfolgung von Tickets in Webanwendungen bereitstellt.",[6518],{"type":2395,"text":2486,"url":6519,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fovh-angular-otrs",{"systems":6521,"dependencies":6526},[6522,6524],{"system_id":2528,"system_name":2529,"supported_versions":6523},[],{"system_id":2116,"system_name":81,"supported_versions":6525},[],[],{"screenshots":6528},[],{},{"is_free":15,"payment_models":6531},[],{"vendor_name":6514,"vendor_type":184,"is_support_provider":16},"packages\u002Fovh-angular-otrs",{"package_type":2925,"repository_url":6535,"latest_version":6536,"license":3563},"https:\u002F\u002Fgithub.com\u002Fovh\u002Fmanager\u002Ftree\u002Fmaster\u002Fpackages\u002Fcomponents\u002Fng-ovh-otrs","9.6.6",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"NFgq0RSkykY5SMFQXt3v2pNcDf0RHZlerVZBhxgVzPc",{"id":6540,"basic_info":6541,"calls_to_action":6548,"compatibility":6551,"extension":11,"media":6560,"meta":6562,"metrics":12,"pricing_and_payment":6563,"provider":6565,"seo_and_faqs":12,"stem":6566,"technical_details":6567,"ui_configuration":6568,"uuid":12,"__hash__":6569},"packages\u002Fpackages\u002Fpackage-prep.json",{"title":6542,"slug":6543,"summary":6544,"tags":6545,"categories":6546,"summary_de":6547},"PackagePrep","package-prep","A command-line utility for developers to automate the building of .opm package files for OTRS, Znuny, and OTOBO from source directories.",[4811,4359,4812,2516],[4811],"Ein Kommandozeilen-Tool für Entwickler zur Automatisierung der Erstellung von .opm-Paketdateien für OTRS, Znuny und OTOBO aus Quellverzeichnissen.",[6549],{"type":2395,"text":2486,"url":6550,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fsvenoe\u002FPackagePrep",{"systems":6552,"dependencies":6559},[6553,6555,6557],{"system_id":2116,"system_name":81,"supported_versions":6554},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":6556},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":6558},[2402],[],{"screenshots":6561},[],{},{"is_free":15,"payment_models":6564},[],{"vendor_name":2130,"vendor_type":32,"is_support_provider":16},"packages\u002Fpackage-prep",{"package_type":2502,"repository_url":6550,"latest_version":3981,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"jf4mAcbgGJnbbnGHDN_BsDMenjTwf4hlVK8ll0BU7GI",{"id":6571,"basic_info":6572,"calls_to_action":6580,"compatibility":6583,"extension":11,"media":6588,"meta":6590,"metrics":6591,"pricing_and_payment":6592,"provider":6594,"seo_and_faqs":6596,"stem":6600,"technical_details":6601,"ui_configuration":12,"uuid":6603,"__hash__":6604},"packages\u002Fpackages\u002Fpdf-generator.json",{"title":6573,"slug":6574,"summary":6575,"tags":6576,"categories":6578,"summary_de":6579},"PDF Generator","pdf-generator","Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual generation by agents and automated creation via ticket transitions.",[6577,4911,868,30],"PDF",[2442,2520],"Ermöglicht die Erstellung professioneller PDF-Dokumente aus Tickets mithilfe anpassbarer Vorlagen, wobei sowohl die manuelle Erstellung durch Agenten als auch die automatisierte Erstellung über Ticket-Übergänge unterstützt wird.",[6581],{"type":2395,"text":2396,"url":6582,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fpdf-generator",{"systems":6584,"dependencies":6587},[6585],{"system_id":2116,"system_name":81,"supported_versions":6586},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],[],{"screenshots":6589},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":6593},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16,"social_links":6595},{},{"meta_title":6597,"meta_description":6598,"faqs":6599},"PDF Generator | Open ITSM Hub","Allows users to create professional PDFs directly from Znuny tickets using flexible templates. Agents can generate documents on demand from the ticket view, or they can be created automatically during ticket transitions.",[],"packages\u002Fpdf-generator",{"package_type":2427,"repository_url":6602,"latest_version":2995,"license":2468},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-PDFGenerator","6cb02f46-90eb-4cf2-b06e-9a6a9d78a1f7","VkVVRRCl3xE4_qg55gQ7nt6IoxwgD7BFwOATiywUens",{"id":6606,"basic_info":6607,"calls_to_action":6614,"compatibility":6617,"extension":11,"media":6631,"meta":6633,"metrics":12,"pricing_and_payment":6634,"provider":6636,"seo_and_faqs":12,"stem":6637,"technical_details":6638,"ui_configuration":6640,"uuid":12,"__hash__":6641},"packages\u002Fpackages\u002Fperl-critic-otrs.json",{"title":6608,"slug":6609,"summary":6610,"tags":6611,"categories":6612,"summary_de":6613},"Perl-Critic-OTRS","perl-critic-otrs","A collection of Perl::Critic policies to enforce coding standards for OTRS, Znuny, and OTOBO development.",[4393,6181,84,6182,80,81,478],[4393],"Eine Sammlung von Perl::Critic-Richtlinien zur Durchsetzung von Kodierungsstandards für die Entwicklung von OTRS, Znuny und OTOBO.",[6615],{"type":2395,"text":2486,"url":6616,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Freneeb\u002FPerl-Critic-OTRS",{"systems":6618,"dependencies":6630},[6619,6624,6626],{"system_id":2528,"system_name":2529,"supported_versions":6620},[6621,6622,6623],"4","5","6",{"system_id":2116,"system_name":81,"supported_versions":6625},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":6627},[6628,6629],"10","11",[],{"screenshots":6632},[],{},{"is_free":15,"payment_models":6635},[],{"vendor_name":1752,"vendor_type":32,"is_support_provider":16},"packages\u002Fperl-critic-otrs",{"package_type":2502,"repository_url":6616,"latest_version":6639,"license":3034},"0.09",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"phJIOJRqjmW4ZsS7mAz44PZX739DBHYt507tYikL7Yw",{"id":6643,"basic_info":6644,"calls_to_action":6652,"compatibility":6655,"extension":11,"media":6660,"meta":6662,"metrics":12,"pricing_and_payment":6663,"provider":6665,"seo_and_faqs":12,"stem":6666,"technical_details":6667,"ui_configuration":6670,"uuid":12,"__hash__":6671},"packages\u002Fpackages\u002Fpipedreamzammad.json",{"title":6645,"slug":6646,"summary":6647,"tags":6648,"categories":6650,"summary_de":6651},"@pipedream\u002Fzammad","pipedreamzammad","A collection of Pipedream components for Zammad that enable automated workflows and API-driven actions such as ticket creation, user management, and event triggers.",[105,6649,2520,348,1256],"Pipedream",[2520,2482],"Eine Sammlung von Pipedream-Komponenten für Zammad, die automatisierte Workflows und API-gesteuerte Aktionen wie die Ticketerstellung, Benutzerverwaltung und Event-Trigger ermöglichen.",[6653],{"type":2395,"text":2486,"url":6654,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002F@pipedream\u002Fzammad",{"systems":6656,"dependencies":6659},[6657],{"system_id":154,"system_name":105,"supported_versions":6658},[2644,2645],[],{"screenshots":6661},[],{},{"is_free":15,"payment_models":6664},[],{"vendor_name":6649,"vendor_type":184,"is_support_provider":16},"packages\u002Fpipedreamzammad",{"package_type":2925,"repository_url":6668,"latest_version":3064,"license":6669},"https:\u002F\u002Fgithub.com\u002FPipedreamHQ\u002Fpipedream","Pipedream Source Available License",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"5TfwtGgNGQYhk39sFCRcgJNyRxAnGaLaNIb_C6djyiQ",{"id":6673,"basic_info":6674,"calls_to_action":6681,"compatibility":6684,"extension":11,"media":6689,"meta":6691,"metrics":12,"pricing_and_payment":6692,"provider":6694,"seo_and_faqs":12,"stem":6695,"technical_details":6696,"ui_configuration":6698,"uuid":12,"__hash__":6699},"packages\u002Fpackages\u002Fpretalx-zammad.json",{"title":6675,"slug":6675,"summary":6676,"tags":6677,"categories":6679,"summary_de":6680},"pretalx-zammad","A pretalx plugin that enables the automatic creation of Zammad tickets from conference submissions.",[107,154,158,6678,683],"conference-management",[2482],"Ein pretalx-Plugin zur automatischen Erstellung von Zammad-Tickets aus Konferenz-Einreichungen.",[6682],{"type":2395,"text":2486,"url":6683,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fbadbadc0ffee\u002Fpretalx-zammad",{"systems":6685,"dependencies":6688},[6686],{"system_id":154,"system_name":105,"supported_versions":6687},[],[],{"screenshots":6690},[],{},{"is_free":15,"payment_models":6693},[],{"vendor_name":97,"vendor_type":32,"is_support_provider":16},"packages\u002Fpretalx-zammad",{"package_type":3490,"repository_url":6683,"license":2786,"latest_version":6697},"2025.0.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"W2bcPFsMsXCIF4jzC17CIQtTzWX9FD1nYbTmd3HQ0DU",{"id":6701,"basic_info":6702,"calls_to_action":6708,"compatibility":6711,"extension":11,"media":6717,"meta":6719,"metrics":12,"pricing_and_payment":6720,"provider":6722,"seo_and_faqs":12,"stem":6724,"technical_details":6725,"ui_configuration":6726,"uuid":12,"__hash__":6727},"packages\u002Fpackages\u002Fpy-zammad-cti.json",{"title":6703,"slug":6703,"summary":6704,"tags":6705,"categories":6706,"summary_de":6707},"py-zammad-cti","A lightweight, typed Python client for interacting with Zammad’s Generic CTI API to notify the system about call lifecycle events like new calls and hangups.",[3536,3539,1929,131,105],[2482,3413],"Ein leichtgewichtiger, typisierter Python-Client für die Interaktion mit der generischen CTI-API von Zammad, um das System über Ereignisse im Anrufzyklus wie neue Anrufe und Auflegen zu informieren.",[6709],{"type":2395,"text":2486,"url":6710,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fdevixa-tech\u002Fpy-zammad-cti",{"systems":6712,"dependencies":6716},[6713],{"system_id":154,"system_name":105,"supported_versions":6714},[6715],">= 2.6",[],{"screenshots":6718},[],{},{"is_free":15,"payment_models":6721},[],{"vendor_name":6723,"vendor_type":184,"is_support_provider":16},"Devixa","packages\u002Fpy-zammad-cti",{"package_type":3490,"repository_url":6710,"latest_version":2504,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"pbKHg5QKVQpK3LzXYlE_KKYSVWZ0VqJFmlUpKjIgD7g",{"id":6729,"basic_info":6730,"calls_to_action":6737,"compatibility":6740,"extension":11,"media":6749,"meta":6751,"metrics":12,"pricing_and_payment":6752,"provider":6754,"seo_and_faqs":12,"stem":6756,"technical_details":6757,"ui_configuration":6759,"uuid":12,"__hash__":6760},"packages\u002Fpackages\u002Fpyotrs.json",{"title":6731,"slug":6732,"summary":6733,"tags":6734,"categories":6735,"summary_de":6736},"PyOTRS","pyotrs","A Python library for interacting with OTRS and Znuny via the GenericInterface REST API, supporting ticket creation, search, and management.",[131,2312,868,109,2666],[2482],"Eine Python-Bibliothek für die Interaktion mit OTRS und Znuny über das GenericInterface REST-API, die Ticketerstellung, Suche und Verwaltung unterstützt.",[6738],{"type":2395,"text":2486,"url":6739,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fpyotrs\u002F",{"systems":6741,"dependencies":6748},[6742,6744,6746],{"system_id":2116,"system_name":81,"supported_versions":6743},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":6745},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":6747},[2533,2402],[],{"screenshots":6750},[],{},{"is_free":15,"payment_models":6753},[],{"vendor_name":6755,"vendor_type":32,"is_support_provider":16},"Robert Habermann","packages\u002Fpyotrs",{"package_type":3490,"repository_url":6758,"latest_version":6240,"license":2505},"https:\u002F\u002Fgithub.com\u002Frhab\u002Fpyotrs",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"5lksq1khHMS-GeN6Zpn2mY8Y_XWP-D8FWoFudprP9Bw",{"id":6762,"basic_info":6763,"calls_to_action":6769,"compatibility":6772,"extension":11,"media":6781,"meta":6783,"metrics":12,"pricing_and_payment":6784,"provider":6786,"seo_and_faqs":12,"stem":6788,"technical_details":6789,"ui_configuration":6792,"uuid":12,"__hash__":6793},"packages\u002Fpackages\u002Fpython-otrs.json",{"title":6764,"slug":6764,"summary":6765,"tags":6766,"categories":6767,"summary_de":6768},"python-otrs","A Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.",[1929,131,2759,2518],[2482],"Eine Python-Bibliothek für die Interaktion mit dem OTRS Generic Interface über SOAP, die die programmatische Verwaltung von Tickets und FAQ-Einträgen ermöglicht.",[6770],{"type":2395,"text":2486,"url":6771,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fpython-otrs\u002F",{"systems":6773,"dependencies":6780},[6774,6776,6778],{"system_id":2528,"system_name":2529,"supported_versions":6775},[2531,2532,2533,2402],{"system_id":2116,"system_name":81,"supported_versions":6777},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":6779},[2538,2539,2540],[],{"screenshots":6782},[],{},{"is_free":15,"payment_models":6785},[],{"vendor_name":6787,"vendor_type":32,"is_support_provider":16},"Erwin Sterrenburg","packages\u002Fpython-otrs",{"package_type":3490,"repository_url":6790,"latest_version":6791,"license":2620},"https:\u002F\u002Fgithub.com\u002Fewsterrenburg\u002Fpython-otrs","0.4.3",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"CT7nj_-imE2smBMQ2GRJjOwCZH1sYil3UphiZq2XH9c",{"id":6795,"basic_info":6796,"calls_to_action":6803,"compatibility":6806,"extension":11,"media":6815,"meta":6817,"metrics":12,"pricing_and_payment":6818,"provider":6820,"seo_and_faqs":12,"stem":6821,"technical_details":6822,"ui_configuration":6824,"uuid":12,"__hash__":6825},"packages\u002Fpackages\u002Fpython-rest-api-client-for-otrs-znuny.json",{"title":6797,"slug":6798,"summary":6799,"tags":6800,"categories":6801,"summary_de":6802},"otobo_znuny","python-rest-api-client-for-otrs-znuny","A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.",[131,2312,2666,81,80,478],[2482],"Ein moderner, leichtgewichtiger Python-Wrapper für die REST-API des Generic Interface von OTRS, Znuny und OTOBO.",[6804],{"type":2395,"text":2486,"url":6805,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FSoftoft\u002Fotrs-python-client",{"systems":6807,"dependencies":6814},[6808,6810,6812],{"system_id":2116,"system_name":81,"supported_versions":6809},[2645,2710],{"system_id":680,"system_name":478,"supported_versions":6811},[3261,4044],{"system_id":2528,"system_name":2529,"supported_versions":6813},[2645],[],{"screenshots":6816},[],{},{"is_free":15,"payment_models":6819},[],{"vendor_name":2090,"vendor_type":184,"is_support_provider":16},"packages\u002Fpython-rest-api-client-for-otrs-znuny",{"package_type":3490,"repository_url":5579,"latest_version":6823,"license":2505},"4.1.7",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ZuVt7L69MQgrqiFaCAnfcSh_a1KK_xiz6Hkl0a3Zgv4",{"id":6827,"basic_info":6828,"calls_to_action":6834,"compatibility":6837,"extension":11,"media":6844,"meta":6846,"metrics":12,"pricing_and_payment":6847,"provider":6849,"seo_and_faqs":12,"stem":6850,"technical_details":6851,"ui_configuration":6853,"uuid":12,"__hash__":6854},"packages\u002Fpackages\u002Fpyznuny.json",{"title":6829,"slug":6829,"summary":6830,"tags":6831,"categories":6832,"summary_de":6833},"pyznuny","A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.",[131,2312,868,2666],[2482],"Eine Python-Client-Bibliothek für die Znuny- und OTRS-REST-API, die die programmatische Verwaltung von Tickets, Artikeln und Benutzern ermöglicht.",[6835],{"type":2395,"text":2486,"url":6836,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fpyznuny\u002F",{"systems":6838,"dependencies":6843},[6839,6841],{"system_id":2116,"system_name":81,"supported_versions":6840},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":6842},[2402],[],{"screenshots":6845},[],{},{"is_free":15,"payment_models":6848},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fpyznuny",{"package_type":3490,"repository_url":6852,"latest_version":4665,"license":2620},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fpyznuny",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"1ZLDMOnDFinn-HYeefdYwuBkPNG3Iti2CK719D5GevA",{"id":6856,"basic_info":6857,"calls_to_action":6863,"compatibility":6866,"extension":11,"media":6873,"meta":6875,"metrics":12,"pricing_and_payment":6876,"provider":6878,"seo_and_faqs":12,"stem":6879,"technical_details":6880,"ui_configuration":6883,"uuid":12,"__hash__":6884},"packages\u002Fpackages\u002Fquickclose.json",{"title":4907,"slug":6858,"summary":6859,"tags":6860,"categories":6861,"summary_de":6862},"quickclose","Adds a dropdown menu to the ticket zoom view that allows agents to close tickets instantly using predefined templates, states, and article types.",[3076,5487,868,4911],[2520],"Fügt der Ticket-Detailansicht ein Dropdown-Menü hinzu, mit dem Agenten Tickets durch vordefinierte Vorlagen, Status und Artikeltypen sofort schließen können.",[6864],{"type":2395,"text":2486,"url":6865,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FQuickClose-6.2.5",{"systems":6867,"dependencies":6872},[6868,6870],{"system_id":2528,"system_name":2529,"supported_versions":6869},[2533,2402],{"system_id":2116,"system_name":81,"supported_versions":6871},[2402,2403,2404,2405,2406,2407],[],{"screenshots":6874},[],{},{"is_free":15,"payment_models":6877},[],{"vendor_name":2819,"vendor_type":32,"is_support_provider":16},"packages\u002Fquickclose",{"package_type":2427,"repository_url":6881,"latest_version":6882,"license":2468},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-QuickClose","6.2.5",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"6zcRSgDXZSkYAympdQ2y6EC9QCpJlWRNPZOx7pFXkgU",{"id":6886,"basic_info":6887,"calls_to_action":6895,"compatibility":6898,"extension":11,"media":6907,"meta":6909,"metrics":12,"pricing_and_payment":6910,"provider":6912,"seo_and_faqs":12,"stem":6913,"technical_details":6914,"ui_configuration":6917,"uuid":12,"__hash__":6918},"packages\u002Fpackages\u002Fresponsedefaultstate.json",{"title":6888,"slug":6889,"summary":6890,"tags":6891,"categories":6893,"summary_de":6894},"ResponseDefaultState","responsedefaultstate","Allows administrators to define a default next ticket state for each response template, automatically pre-selecting the state when an agent uses the template.",[5592,6892,2520],"Response Templates",[2520,3413],"Ermöglicht die Festlegung eines Standard-Folgestatus für jede Antwortvorlage, der bei der Verwendung der Vorlage durch einen Agenten automatisch vorausgewählt wird.",[6896],{"type":2395,"text":2486,"url":6897,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FResponseDefaultState-7.4.8",{"systems":6899,"dependencies":6906},[6900,6902,6904],{"system_id":2116,"system_name":81,"supported_versions":6901},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":6903},[2538,2539],{"system_id":2528,"system_name":2529,"supported_versions":6905},[2402],[],{"screenshots":6908},[],{},{"is_free":15,"payment_models":6911},[],{"vendor_name":1269,"vendor_type":184,"is_support_provider":16},"packages\u002Fresponsedefaultstate",{"package_type":2427,"repository_url":6915,"latest_version":6916,"license":2468},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FResponseDefaultState","7.4.8",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"CA4R7ktrKAQk0HGpb4hdED9N0S2kI3jQVcqCpYw5AXo",{"id":6920,"basic_info":6921,"calls_to_action":6930,"compatibility":6933,"extension":11,"media":6938,"meta":6940,"metrics":12,"pricing_and_payment":6941,"provider":6943,"seo_and_faqs":12,"stem":6944,"technical_details":6945,"ui_configuration":6946,"uuid":12,"__hash__":6947},"packages\u002Fpackages\u002Frolfs-tablesearch.json",{"title":6922,"slug":6923,"summary":6924,"tags":6925,"categories":6928,"summary_de":6929},"Rolfs-TableSearch","rolfs-tablesearch","A Zammad extension that adds generic REST API endpoints for searching and querying database tables directly, facilitating custom reporting and data exports.",[105,592,6926,6927,30],"Database Search","PostgreSQL",[2482,30],"Eine Zammad-Erweiterung, die generische REST-API-Endpunkte für die direkte Suche und Abfrage von Datenbanktabellen hinzufügt, um benutzerdefinierte Berichte und Datenexporte zu erleichtern.",[6931],{"type":2395,"text":2486,"url":6932,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Frolfschmidt\u002FRolfs-TableSearch",{"systems":6934,"dependencies":6937},[6935],{"system_id":154,"system_name":105,"supported_versions":6936},[],[],{"screenshots":6939},[],{},{"is_free":15,"payment_models":6942},[],{"vendor_name":1834,"vendor_type":32,"is_support_provider":16},"packages\u002Frolfs-tablesearch",{"package_type":2502,"repository_url":6932,"latest_version":2504,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"145bTWoGftvi2M8cLjHLNCkdqyxg7-qlv6st_3ofzpo",{"id":6949,"basic_info":6950,"calls_to_action":6956,"compatibility":6959,"extension":11,"media":6964,"meta":6966,"metrics":12,"pricing_and_payment":6967,"provider":6969,"seo_and_faqs":12,"stem":6970,"technical_details":6971,"ui_configuration":6972,"uuid":12,"__hash__":6973},"packages\u002Fpackages\u002Fslack2zammad.json",{"title":6951,"slug":6951,"summary":6952,"tags":6953,"categories":6954,"summary_de":6955},"slack2zammad","A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.",[5275,105,109,108,868],[2482,3413],"Eine Slack-Anwendung, die eine Nachrichten-Verknüpfung bereitstellt, um Zammad-Tickets direkt aus Slack-Nachrichten zu erstellen.",[6957],{"type":2395,"text":2486,"url":6958,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fwearetechnative\u002Fslack2zammad",{"systems":6960,"dependencies":6963},[6961],{"system_id":154,"system_name":105,"supported_versions":6962},[],[],{"screenshots":6965},[],{},{"is_free":15,"payment_models":6968},[],{"vendor_name":2258,"vendor_type":184,"is_support_provider":16},"packages\u002Fslack2zammad",{"package_type":2502,"repository_url":6958,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"lDWygr4AnlIrrGCmucGWVLxp8DCmMN49DbPmdw8A3_Q",{"id":6975,"basic_info":6976,"calls_to_action":6984,"compatibility":6987,"extension":11,"media":6994,"meta":6996,"metrics":12,"pricing_and_payment":6997,"provider":6999,"seo_and_faqs":12,"stem":7000,"technical_details":7001,"ui_configuration":7003,"uuid":12,"__hash__":7004},"packages\u002Fpackages\u002Fsqlsnippets.json",{"title":6977,"slug":6978,"summary":6979,"tags":6980,"categories":6982,"summary_de":6983},"SQLSnippets","sqlsnippets","Adds a snippet management feature to the SQL box in the administrative interface, allowing administrators to save and reuse frequently used SQL queries.",[2969,3005,6981,2635],"Snippets",[28,2635],"Erweitert die SQL-Box im Administrationsbereich um eine Snippet-Verwaltung, die es ermöglicht, häufig genutzte SQL-Abfragen zu speichern und wiederzuverwenden.",[6985],{"type":2395,"text":2486,"url":6986,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FSQLSnippets-7.0.1",{"systems":6988,"dependencies":6993},[6989,6991],{"system_id":2116,"system_name":81,"supported_versions":6990},[2402,2403,2404,2405,2406,2407,2408],{"system_id":2528,"system_name":2529,"supported_versions":6992},[2402],[],{"screenshots":6995},[],{},{"is_free":15,"payment_models":6998},[],{"vendor_name":2819,"vendor_type":32,"is_support_provider":16},"packages\u002Fsqlsnippets",{"package_type":2427,"repository_url":7002,"latest_version":4509,"license":2468},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FSQLSnippets",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"AWyKsF8IrvBp4mlyKcyMVjZ3HyJhc9TtV1JsNU9QEis",{"id":7006,"basic_info":7007,"calls_to_action":7014,"compatibility":7017,"extension":11,"media":7026,"meta":7028,"metrics":12,"pricing_and_payment":7029,"provider":7031,"seo_and_faqs":12,"stem":7033,"technical_details":7034,"ui_configuration":7036,"uuid":12,"__hash__":7037},"packages\u002Fpackages\u002Fsuqldotrs-api.json",{"title":7008,"slug":7009,"summary":7010,"tags":7011,"categories":7012,"summary_de":7013},"suqld\u002Fotrs-api","suqldotrs-api","A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets, users, and other OTRS objects.",[80,592,2759,591,81,478],[2482],"Eine PHP-Bibliothek für die Interaktion mit der OTRS-SOAP-API, die es externen Anwendungen ermöglicht, Tickets, Benutzer und andere OTRS-Objekte zu verwalten.",[7015],{"type":2395,"text":2486,"url":7016,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fsuqld\u002Fotrs-api",{"systems":7018,"dependencies":7025},[7019,7021,7023],{"system_id":2528,"system_name":2529,"supported_versions":7020},[2532,2533,2402],{"system_id":2116,"system_name":81,"supported_versions":7022},[2402,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":7024},[2538,2539,2540],[],{"screenshots":7027},[],{},{"is_free":15,"payment_models":7030},[],{"vendor_name":7032,"vendor_type":413,"is_support_provider":16},"SU Australia","packages\u002Fsuqldotrs-api",{"package_type":2502,"repository_url":7035,"license":2505,"latest_version":2504},"https:\u002F\u002Fgithub.com\u002Fsuaustralia\u002Fotrs-api",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"6ZHMWrJKqnQmBCYqfE1X-KibUd1tj6hzCHAt8eNxVeY",{"id":7039,"basic_info":7040,"calls_to_action":7049,"compatibility":7053,"extension":11,"media":7062,"meta":7064,"metrics":7065,"pricing_and_payment":7066,"provider":7068,"seo_and_faqs":7070,"stem":7074,"technical_details":7075,"ui_configuration":12,"uuid":7077,"__hash__":7078},"packages\u002Fpackages\u002Fsurvey.json",{"title":7041,"slug":7042,"summary":7043,"tags":7044,"categories":7047,"summary_de":7048},"Survey","survey","Enables the creation and distribution of customer satisfaction surveys linked to tickets to collect feedback and analyze service quality.",[7041,7045,7046,30],"Customer Satisfaction","Feedback",[30,3413],"Ermöglicht die Erstellung und Verteilung von Kundenzufriedenheitsumfragen, die mit Tickets verknüpft sind, um Feedback zu sammeln und die Servicequalität zu analysieren.",[7050,7052],{"type":2395,"text":2396,"url":7051,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSurvey",{"type":3120,"text":2486,"url":7051,"is_internal":16},{"systems":7054,"dependencies":7061},[7055,7057,7059],{"system_id":680,"system_name":478,"supported_versions":7056},[2538,2539,2540],{"system_id":2116,"system_name":81,"supported_versions":7058},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":2529,"supported_versions":7060},[2402],[],{"screenshots":7063},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":7067},[],{"vendor_name":3133,"vendor_type":184,"is_support_provider":16,"social_links":7069},{"github":7051},{"meta_title":7071,"meta_description":7072,"faqs":7073},"Survey | Open ITSM Hub","Create and send customer satisfaction surveys linked to tickets. Collect feedback and analyze service quality metrics.",[],"packages\u002Fsurvey",{"license":2468,"package_type":2427,"repository_url":7076,"latest_version":5546},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002Fsurvey","07848cf3-8fed-494e-b69a-5f0eb1748ee2","3G2zkRga9Mc185lJxAiVPmNjS2oh3edIn6CXc7N9XnI",{"id":7080,"basic_info":7081,"calls_to_action":7088,"compatibility":7092,"extension":11,"media":7097,"meta":7099,"metrics":7100,"pricing_and_payment":7101,"provider":7103,"seo_and_faqs":7105,"stem":7109,"technical_details":7110,"ui_configuration":7111,"uuid":7112,"__hash__":7113},"packages\u002Fpackages\u002Fsystemmonitoring.json",{"title":7082,"slug":7083,"summary":7084,"tags":7085,"categories":7086,"summary_de":7087},"SystemMonitoring","systemmonitoring","Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management based on monitoring events.",[499,1604,1410,497,868],[499,2520],"Integriert OTOBO mit Monitoring-Systemen wie Nagios, Icinga und Zabbix, um die Ticket-Erstellung und Statusverwaltung basierend auf Monitoring-Ereignissen zu automatisieren.",[7089,7091],{"type":2395,"text":2396,"url":7090,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FSystemMonitoring",{"type":3120,"text":2486,"url":7090,"is_internal":16},{"systems":7093,"dependencies":7096},[7094],{"system_id":680,"system_name":478,"supported_versions":7095},[2538,2539,2540],[],{"screenshots":7098},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":7102},[],{"vendor_name":1876,"vendor_type":184,"is_support_provider":16,"social_links":7104},{"github":7090},{"meta_title":7106,"meta_description":7107,"faqs":7108},"SystemMonitoring | Open ITSM Hub","Receives and processes system monitoring events from Nagios, Icinga, or other monitoring tools to automatically create and update tickets.",[],"packages\u002Fsystemmonitoring",{"license":2655,"package_type":2427,"repository_url":7090,"latest_version":5546},{"is_featured":15},"b208455d-bfd3-4296-bc2c-85048daf5dad","VS-XX9rTDfZcicOsbp5jaRsU8gRJ5hylhq_aPzWbvD8",{"id":7115,"basic_info":7116,"calls_to_action":7126,"compatibility":7129,"extension":11,"media":7134,"meta":7136,"metrics":12,"pricing_and_payment":7137,"provider":7139,"seo_and_faqs":12,"stem":7141,"technical_details":7142,"ui_configuration":7144,"uuid":12,"__hash__":7145},"packages\u002Fpackages\u002Ftap-zammad.json",{"title":7117,"slug":7117,"summary":7118,"tags":7119,"categories":7124,"summary_de":7125},"tap-zammad","A Singer tap for Zammad that extracts tickets, groups, organizations, and users via the REST API for use in ETL and data integration pipelines.",[7120,7121,7122,7123,105],"Singer Tap","Meltano","ETL","Data Integration",[2482,30],"Ein Singer-Tap für Zammad, der Tickets, Gruppen, Organisationen und Benutzer über die REST-API für den Einsatz in ETL- und Datenintegrations-Pipelines extrahiert.",[7127],{"type":2395,"text":2486,"url":7128,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Ftap-zammad\u002F",{"systems":7130,"dependencies":7133},[7131],{"system_id":154,"system_name":105,"supported_versions":7132},[],[],{"screenshots":7135},[],{},{"is_free":15,"payment_models":7138},[],{"vendor_name":7140,"vendor_type":184,"is_support_provider":16},"Entropeak","packages\u002Ftap-zammad",{"package_type":3490,"repository_url":7143,"latest_version":2927,"license":2786},"https:\u002F\u002Fgithub.com\u002Fentropeak\u002Ftap-zammad",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"TjNm44xYrbmTD6k-bpWZRj1xLwiypVbJScwtWgaKcYk",{"id":7147,"basic_info":7148,"calls_to_action":7155,"compatibility":7158,"extension":11,"media":7169,"meta":7171,"metrics":12,"pricing_and_payment":7172,"provider":7174,"seo_and_faqs":12,"stem":7176,"technical_details":7177,"ui_configuration":7179,"uuid":12,"__hash__":7180},"packages\u002Fpackages\u002Ftessera.json",{"title":7149,"slug":7150,"summary":7151,"tags":7152,"categories":7153,"summary_de":7154},"Tessera","tessera","A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.",[1024,2312,1929,3076],[2482],"Eine Ruby-Client-Bibliothek, die einen Wrapper für die OTRS JSON REST API bereitstellt und die Ticket- und Sitzungsverwaltung über Web-Services ermöglicht.",[7156],{"type":2395,"text":2486,"url":7157,"is_internal":16},"https:\u002F\u002Frubygems.org\u002Fgems\u002Ftessera",{"systems":7159,"dependencies":7168},[7160,7162,7164,7166],{"system_id":2116,"system_name":81,"supported_versions":7161},[2402,2407,2408,2409],{"system_id":680,"system_name":478,"supported_versions":7163},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":7165},[2533,2402],{"system_id":4050,"system_name":299,"supported_versions":7167},[2408],[],{"screenshots":7170},[],{},{"is_free":15,"payment_models":7173},[],{"vendor_name":7175,"vendor_type":32,"is_support_provider":16},"Andrej Antas","packages\u002Ftessera",{"package_type":4220,"repository_url":7178,"latest_version":2785,"license":2505},"https:\u002F\u002Fgithub.com\u002Fredrick\u002Ftessera",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"jYGXrqWcXluOzE5_ggIk8MP9rd9urrp3zxff9KbKfrI",{"id":7182,"basic_info":7183,"calls_to_action":7193,"compatibility":7196,"extension":11,"media":7201,"meta":7203,"metrics":7204,"pricing_and_payment":7205,"provider":7207,"seo_and_faqs":7209,"stem":7213,"technical_details":7214,"ui_configuration":7215,"uuid":7216,"__hash__":7217},"packages\u002Fpackages\u002Fticket-approval.json",{"title":7184,"slug":7185,"summary":7186,"tags":7187,"categories":7191,"summary_de":7192},"Ticket Approval","ticket-approval","Enables structured approval workflows by allowing agents to request approvals from internal or external users via email notifications without requiring system access.",[7188,869,7189,7190],"Approvals","Process Management","Email Integration",[2520,1045],"Ermöglicht strukturierte Genehmigungsworkflows, indem Agenten Genehmigungen von internen oder externen Benutzern per E-Mail anfordern können, ohne dass diese einen Systemzugang benötigen.",[7194],{"type":2395,"text":2396,"url":7195,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fticket-approval",{"systems":7197,"dependencies":7200},[7198],{"system_id":2116,"system_name":81,"supported_versions":7199},[2402,2403,2404,2405,2406,2407,2408,2409],[],{"screenshots":7202},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":7206},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16,"social_links":7208},{},{"meta_title":7210,"meta_description":7211,"faqs":7212},"Ticket Approval | Open ITSM Hub","Enables approval workflows in the system. Allows for the creation of approval requests from notifications and captures decisions from agents, customers, or public users without requiring ticket access.",[],"packages\u002Fticket-approval",{"package_type":2427,"repository_url":7195,"license":2428},{"is_featured":15},"54eb45fa-3ede-4113-b2f5-45f3238932e3","q8tJ84ilnH2TzAWK6sVivtnvaZKkR-CCBgN29i3WGK4",{"id":7219,"basic_info":7220,"calls_to_action":7228,"compatibility":7231,"extension":11,"media":7236,"meta":7238,"metrics":7239,"pricing_and_payment":7240,"provider":7242,"seo_and_faqs":7244,"stem":7248,"technical_details":7249,"ui_configuration":12,"uuid":7250,"__hash__":7251},"packages\u002Fpackages\u002Fticketactionlink.json",{"title":7221,"slug":7222,"summary":7223,"tags":7224,"categories":7226,"summary_de":7227},"TicketActionLink","ticketactionlink","Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.",[3075,2520,348,7225,868,1341],"Ticket Actions",[2520,2482],"Fügt Tickets und Artikeln benutzerdefinierte Menüeinträge hinzu, um Web-Services aufzurufen und Ticketdaten basierend auf der Antwort automatisch zu aktualisieren.",[7229],{"type":2395,"text":2396,"url":7230,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fticketactionlink",{"systems":7232,"dependencies":7235},[7233],{"system_id":2116,"system_name":81,"supported_versions":7234},[2407,2408,2409,2451,2452],[],{"screenshots":7237},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":7241},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16,"social_links":7243},{},{"meta_title":7245,"meta_description":7246,"faqs":7247},"TicketActionLink | Open ITSM Hub","Extends Znuny by adding custom entries to the Ticket Action and Article Action menus in the ticket detail view. Allows users to trigger defined web services directly within the context of a ticket and apply the response back to the ticket.",[],"packages\u002Fticketactionlink",{"package_type":2427,"repository_url":7230,"license":2468,"latest_version":2469},"95b52a7b-1534-48e2-bcdc-6bd458267c27","W3w5KYYZ6_upYujty_7f6CsB8ZgS_XkX3r9RrHbVhpY",{"id":7253,"basic_info":7254,"calls_to_action":7263,"compatibility":7266,"extension":11,"media":7273,"meta":7275,"metrics":12,"pricing_and_payment":7276,"provider":7278,"seo_and_faqs":12,"stem":7279,"technical_details":7280,"ui_configuration":7283,"uuid":12,"__hash__":7284},"packages\u002Fpackages\u002Fticketmenuexternallink.json",{"title":7255,"slug":7256,"summary":7257,"tags":7258,"categories":7261,"summary_de":7262},"TicketMenuExternalLink","ticketmenuexternallink","Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data like TicketID.",[7259,7260,2244,109],"Ticket Menu","External Link",[2482,3011],"Fügt der Ticket-Detailansicht einen konfigurierbaren Menüeintrag hinzu, der das Öffnen externer Links mit dynamischen Parametern aus den Ticketdaten ermöglicht.",[7264],{"type":2395,"text":2486,"url":7265,"is_internal":16},"https:\u002F\u002Fopar.perl-services.de\u002Fdist\u002FTicketMenuExternalLink-6.0.3",{"systems":7267,"dependencies":7272},[7268,7270],{"system_id":2116,"system_name":81,"supported_versions":7269},[2402,2403,2404,2405,2406,2407,2408],{"system_id":2528,"system_name":2529,"supported_versions":7271},[2402],[],{"screenshots":7274},[],{},{"is_free":15,"payment_models":7277},[],{"vendor_name":1752,"vendor_type":32,"is_support_provider":16},"packages\u002Fticketmenuexternallink",{"package_type":2427,"repository_url":7281,"latest_version":7282,"license":2468},"https:\u002F\u002Fgithub.com\u002Freneeb\u002Fotrs-TicketMenuExternalLink","6.0.3",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"rM4gnHpW-hZGbFS8YNx0uh9UC83ouBkjxf0e24ux1Cg",{"id":7286,"basic_info":7287,"calls_to_action":7297,"compatibility":7301,"extension":11,"media":7308,"meta":7310,"metrics":7311,"pricing_and_payment":7312,"provider":7314,"seo_and_faqs":7316,"stem":7320,"technical_details":7321,"ui_configuration":12,"uuid":7322,"__hash__":7323},"packages\u002Fpackages\u002Ftimeaccounting.json",{"title":7288,"slug":7289,"summary":7290,"tags":7291,"categories":7295,"summary_de":7296},"TimeAccounting","timeaccounting","A time tracking and reporting extension for OTOBO and OTRS that allows agents to record working hours on tickets and projects for billing and resource management.",[7292,7293,30,7294],"Time Tracking","Accounting","Billing",[2801,30],"Eine Erweiterung zur Zeiterfassung und Berichterstattung für OTOBO und OTRS, die es Agenten ermöglicht, Arbeitszeiten auf Tickets und Projekten für die Abrechnung und das Ressourcenmanagement zu dokumentieren.",[7298,7300],{"type":2395,"text":2396,"url":7299,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRotherOSS\u002FTimeAccounting",{"type":3120,"text":2486,"url":7299,"is_internal":16},{"systems":7302,"dependencies":7307},[7303,7305],{"system_id":680,"system_name":478,"supported_versions":7304},[2538,2539,2540],{"system_id":2528,"system_name":2529,"supported_versions":7306},[2402],[],{"screenshots":7309},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":15,"currency":2417,"payment_models":7313},[],{"vendor_name":3133,"vendor_type":184,"is_support_provider":16,"social_links":7315},{"github":7299},{"meta_title":7317,"meta_description":7318,"faqs":7319},"TimeAccounting | Open ITSM Hub","Track and account for time spent on tickets and projects. Generate time reports for billing and resource management.",[],"packages\u002Ftimeaccounting",{"license":2655,"package_type":2427,"repository_url":7299,"latest_version":3750},"b50d8c17-47b5-44a0-98d2-555c6635a4b9","IS7pF82nOWAaLdavFrr-yuNYJJxh0R9Rr1s64Q8v9Uc",{"id":7325,"basic_info":7326,"calls_to_action":7335,"compatibility":7338,"extension":11,"media":7343,"meta":7345,"metrics":12,"pricing_and_payment":7346,"provider":7348,"seo_and_faqs":12,"stem":7350,"technical_details":7351,"ui_configuration":7352,"uuid":12,"__hash__":7353},"packages\u002Fpackages\u002Ftuilm-resetticketstateonmerge.json",{"title":7327,"slug":7328,"summary":7329,"tags":7330,"categories":7333,"summary_de":7334},"TUILM-ResetTicketStateOnMerge","tuilm-resetticketstateonmerge","An OTRS extension that automatically resets the state of a source ticket to a predefined value when it is merged into a target ticket.",[7331,7332,2520],"Ticket Merging","State Management",[2520],"Eine OTRS-Erweiterung, die den Status eines Quell-Tickets beim Zusammenführen in ein Ziel-Ticket automatisch auf einen vordefinierten Wert zurücksetzt.",[7336],{"type":2395,"text":2486,"url":7337,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmartini\u002FTUILM-ResetTicketStateOnMerge",{"systems":7339,"dependencies":7342},[7340],{"system_id":2528,"system_name":2529,"supported_versions":7341},[3550,2531,4373,3551],[],{"screenshots":7344},[],{},{"is_free":15,"payment_models":7347},[],{"vendor_name":7349,"vendor_type":32,"is_support_provider":16},"Martin Edenhofer","packages\u002Ftuilm-resetticketstateonmerge",{"package_type":2427,"repository_url":7337,"license":2468,"latest_version":2504},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"x5BWSgO8L6lhZiYXp8CzForvtec0HpBWmXzRlNyXpss",{"id":7355,"basic_info":7356,"calls_to_action":7365,"compatibility":7368,"extension":11,"media":7373,"meta":7375,"metrics":12,"pricing_and_payment":7376,"provider":7378,"seo_and_faqs":12,"stem":7379,"technical_details":7380,"ui_configuration":7381,"uuid":12,"__hash__":7382},"packages\u002Fpackages\u002Fupdate-n8n-zammad-roles-by-excel.json",{"title":7357,"slug":7358,"summary":7359,"tags":7360,"categories":7363,"summary_de":7364},"Update n8n Zammad Roles by Excel","update-n8n-zammad-roles-by-excel","An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.",[180,154,181,7361,7362],"excel","user-management",[2520,2391],"Ein n8n-Workflow zur automatisierten Aktualisierung von Benutzerrollen in Zammad auf Basis von Daten aus einer Excel-Tabelle.",[7366],{"type":2395,"text":2486,"url":7367,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FSirhexalot\u002FUpdate-n8n-Zammad-Roles-by-Excel",{"systems":7369,"dependencies":7372},[7370],{"system_id":154,"system_name":105,"supported_versions":7371},[],[],{"screenshots":7374},[],{},{"is_free":15,"payment_models":7377},[],{"vendor_name":2067,"vendor_type":32,"is_support_provider":16},"packages\u002Fupdate-n8n-zammad-roles-by-excel",{"package_type":2502,"repository_url":7367},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"1ffVjmje_qZ5klTcdhAjURdm2t3gyJz-1HoQef_WeBU",{"id":7384,"basic_info":7385,"calls_to_action":7393,"compatibility":7396,"extension":11,"media":7403,"meta":7405,"metrics":12,"pricing_and_payment":7406,"provider":7408,"seo_and_faqs":12,"stem":7409,"technical_details":7410,"ui_configuration":7412,"uuid":12,"__hash__":7413},"packages\u002Fpackages\u002Fvscode-znuny.json",{"title":7386,"slug":7387,"summary":7388,"tags":7389,"categories":7391,"summary_de":7392},"VSCode-Znuny","vscode-znuny","A Visual Studio Code extension that provides snippets, file templates, and autocompletion to accelerate Znuny and OTRS development.",[4393,7390,6981,81,80],"VS Code",[4393],"Eine Visual Studio Code Erweiterung, die Snippets, Dateivorlagen und Autovervollständigung bereitstellt, um die Entwicklung für Znuny und OTRS zu beschleunigen.",[7394],{"type":2395,"text":2486,"url":7395,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fefflux\u002FVSCode-Znuny",{"systems":7397,"dependencies":7402},[7398,7400],{"system_id":2116,"system_name":81,"supported_versions":7399},[2402,2407,2408,2409,2451],{"system_id":2528,"system_name":2529,"supported_versions":7401},[2402],[],{"screenshots":7404},[],{},{"is_free":15,"payment_models":7407},[],{"vendor_name":4291,"vendor_type":184,"is_support_provider":16},"packages\u002Fvscode-znuny",{"package_type":2502,"repository_url":7395,"latest_version":7411,"license":2655},"1.5.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"vlW2L3ja0_gx1lJh9B3fq6Pz9BYWm3dEMrwV_iwfWzU",{"id":7415,"basic_info":7416,"calls_to_action":7424,"compatibility":7427,"extension":11,"media":7432,"meta":7434,"metrics":12,"pricing_and_payment":7435,"provider":7437,"seo_and_faqs":12,"stem":7439,"technical_details":7440,"ui_configuration":7442,"uuid":12,"__hash__":7443},"packages\u002Fpackages\u002Fwww-zammad.json",{"title":7417,"slug":7418,"summary":7419,"tags":7420,"categories":7422,"summary_de":7423},"WWW-Zammad","www-zammad","A Perl client library for the Zammad REST API, enabling programmatic management of tickets, users, and organizations.",[84,105,1929,2666,7421],"CPAN",[2482],"Eine Perl-Client-Bibliothek für die Zammad-REST-API, die die programmatische Verwaltung von Tickets, Benutzern und Organisationen ermöglicht.",[7425],{"type":2395,"text":2486,"url":7426,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fnics\u002FWWW-Zammad",{"systems":7428,"dependencies":7431},[7429],{"system_id":154,"system_name":105,"supported_versions":7430},[],[],{"screenshots":7433},[],{},{"is_free":15,"payment_models":7436},[],{"vendor_name":7438,"vendor_type":32,"is_support_provider":16},"Nicolas Steenlant","packages\u002Fwww-zammad",{"package_type":2502,"repository_url":7426,"license":7441,"latest_version":5130},"Artistic-1.0-Perl",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"4TyEvhr7jjxbRyldyc1_M8x2dQx2otMfgXW1ZJCQUiI",{"id":7445,"basic_info":7446,"calls_to_action":7455,"compatibility":7458,"extension":11,"media":7463,"meta":7465,"metrics":12,"pricing_and_payment":7466,"provider":7468,"seo_and_faqs":12,"stem":7469,"technical_details":7470,"ui_configuration":7471,"uuid":12,"__hash__":7472},"packages\u002Fpackages\u002Fzammad-ai.json",{"title":7447,"slug":7448,"summary":7449,"tags":7450,"categories":7453,"summary_de":7454},"Zammad AI","zammad-ai","A Python-based microservice that integrates Generative AI into Zammad via Kafka and REST API to provide automated ticket summaries, classification, and response suggestions.",[130,3470,868,7451,7452,131,2667],"Kafka","RAG",[3472,2482],"Ein Python-basierter Microservice, der generative KI über Kafka und die REST-API in Zammad integriert, um automatisierte Ticket-Zusammenfassungen, Klassifizierungen und Antwortvorschläge bereitzustellen.",[7456],{"type":2395,"text":2486,"url":7457,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fit-at-m\u002Fzammad-ai",{"systems":7459,"dependencies":7462},[7460],{"system_id":154,"system_name":105,"supported_versions":7461},[2645,2710],[],{"screenshots":7464},[],{},{"is_free":15,"payment_models":7467},[],{"vendor_name":904,"vendor_type":413,"is_support_provider":16},"packages\u002Fzammad-ai",{"package_type":2502,"repository_url":7457,"latest_version":2504,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"pJQzzBbn1umaRPP1-VcFX26P0xdJavickoUPafud87s",{"id":7474,"basic_info":7475,"calls_to_action":7482,"compatibility":7485,"extension":11,"media":7490,"meta":7492,"metrics":12,"pricing_and_payment":7493,"provider":7495,"seo_and_faqs":12,"stem":7496,"technical_details":7497,"ui_configuration":7498,"uuid":12,"__hash__":7499},"packages\u002Fpackages\u002Fzammad-api-client-ruby.json",{"title":7476,"slug":7477,"summary":7478,"tags":7479,"categories":7480,"summary_de":7481},"Zammad API Client for Ruby","zammad-api-client-ruby","The official Ruby library for interacting with the Zammad REST API, enabling programmatic management of tickets, users, and organizations.",[1863,635,5556,4584,154,324],[2482],"Die offizielle Ruby-Bibliothek für die Interaktion mit der Zammad-REST-API, die die programmatische Verwaltung von Tickets, Benutzern und Organisationen ermöglicht.",[7483],{"type":2395,"text":2486,"url":7484,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-ruby",{"systems":7486,"dependencies":7489},[7487],{"system_id":154,"system_name":105,"supported_versions":7488},[2409,2408,2645,2644,4146],[],{"screenshots":7491},[],{},{"is_free":15,"payment_models":7494},[],{"vendor_name":2325,"vendor_type":2886,"is_support_provider":16},"packages\u002Fzammad-api-client-ruby",{"package_type":4220,"repository_url":7484,"latest_version":2619,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Hv79-mcWRvccZki8aZqTbrX7hqKOHZlho6zBTNlZ_1A",{"id":7501,"basic_info":7502,"calls_to_action":7511,"compatibility":7514,"extension":11,"media":7519,"meta":7521,"metrics":12,"pricing_and_payment":7522,"provider":7524,"seo_and_faqs":12,"stem":7526,"technical_details":7527,"ui_configuration":7528,"uuid":12,"__hash__":7529},"packages\u002Fpackages\u002Fzammad-asterisk.json",{"title":7503,"slug":7503,"summary":7504,"tags":7505,"categories":7509,"summary_de":7510},"zammad-asterisk","A Go-based bridge that connects Asterisk (via ARI) to the Zammad CTI API for call notifications and logging. Note: This project is currently unmaintained.",[3536,7506,3539,7507,7508],"Asterisk","VoIP","ARI",[2482,3413],"Eine in Go geschriebene Bridge, die Asterisk (über ARI) mit der Zammad CTI-API verbindet, um Anrufbenachrichtigungen und Protokollierung zu ermöglichen. Hinweis: Dieses Projekt wird derzeit nicht mehr gepflegt.",[7512],{"type":2395,"text":3926,"url":7513,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fdigineo\u002Fzammad-asterisk",{"systems":7515,"dependencies":7518},[7516],{"system_id":154,"system_name":105,"supported_versions":7517},[],[],{"screenshots":7520},[],{},{"is_free":15,"payment_models":7523},[],{"vendor_name":7525,"vendor_type":184,"is_support_provider":16},"Digineo","packages\u002Fzammad-asterisk",{"package_type":2502,"repository_url":7513,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Wpjqseu-zbnvScsdFfft-TxxNaYcWnVEI6b3AFG0KLk",{"id":7531,"basic_info":7532,"calls_to_action":7540,"compatibility":7543,"extension":11,"media":7548,"meta":7550,"metrics":12,"pricing_and_payment":7551,"provider":7553,"seo_and_faqs":12,"stem":7554,"technical_details":7555,"ui_configuration":7556,"uuid":12,"__hash__":7557},"packages\u002Fpackages\u002Fzammad-jira-web.json",{"title":7533,"slug":7534,"summary":7535,"tags":7536,"categories":7538,"summary_de":7539},"Zammad Jira Web Extension","zammad-jira-web","An unofficial browser extension for Chrome and Firefox that allows users to create Jira issues directly from the Zammad ticket interface.",[749,7537,109,105],"Browser Extension",[2482],"Eine inoffizielle Browser-Erweiterung für Chrome und Firefox, die es ermöglicht, Jira-Issues direkt aus der Zammad-Ticket-Oberfläche zu erstellen.",[7541],{"type":2395,"text":2486,"url":7542,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fridaamirini\u002Fzammad-jira-web",{"systems":7544,"dependencies":7547},[7545],{"system_id":154,"system_name":105,"supported_versions":7546},[],[],{"screenshots":7549},[],{},{"is_free":15,"payment_models":7552},[],{"vendor_name":1771,"vendor_type":32,"is_support_provider":16},"packages\u002Fzammad-jira-web",{"package_type":2502,"repository_url":7542,"latest_version":2504,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"7hHDt7ImvrmOlRZtOsaN3MUbVXPMJ73DPppUuopiikg",{"id":7559,"basic_info":7560,"calls_to_action":7566,"compatibility":7569,"extension":11,"media":7574,"meta":7576,"metrics":12,"pricing_and_payment":7577,"provider":7579,"seo_and_faqs":12,"stem":7581,"technical_details":7582,"ui_configuration":7584,"uuid":12,"__hash__":7585},"packages\u002Fpackages\u002Fzammad-js-api.json",{"title":7561,"slug":7561,"summary":7562,"tags":7563,"categories":7564,"summary_de":7565},"zammad-js-api","A JavaScript client library for the Zammad REST API, providing a convenient interface for managing tickets, users, and other resources.",[937,2666,2312,105],[2482],"Eine JavaScript-Client-Bibliothek für die Zammad-REST-API, die eine komfortable Schnittstelle zur Verwaltung von Tickets, Benutzern und anderen Ressourcen bietet.",[7567],{"type":2395,"text":2486,"url":7568,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-js-api",{"systems":7570,"dependencies":7573},[7571],{"system_id":154,"system_name":105,"supported_versions":7572},[],[],{"screenshots":7575},[],{},{"is_free":15,"payment_models":7578},[],{"vendor_name":7580,"vendor_type":184,"is_support_provider":16},"Exanion","packages\u002Fzammad-js-api",{"package_type":2925,"repository_url":7583,"latest_version":5580,"license":2786},"https:\u002F\u002Fgithub.com\u002Fexanion\u002Fzammad-js-api",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"YGmYiA0FudNxujC-HDY6h4GbhZd4YOQN_fH3h5Drjis",{"id":7587,"basic_info":7588,"calls_to_action":7597,"compatibility":7600,"extension":11,"media":7605,"meta":7607,"metrics":12,"pricing_and_payment":7608,"provider":7610,"seo_and_faqs":12,"stem":7611,"technical_details":7612,"ui_configuration":7613,"uuid":12,"__hash__":7614},"packages\u002Fpackages\u002Fzammad-nowsms.json",{"title":7589,"slug":7590,"summary":7591,"tags":7592,"categories":7595,"summary_de":7596},"Zammad NowSMS Integration","zammad-nowsms","A Zammad package providing two-way SMS communication via the NowSMS local gateway.",[3440,7593,7594,109,105],"NowSMS","Gateway",[2482,3413],"Ein Zammad-Paket, das die bidirektionale SMS-Kommunikation über das lokale NowSMS-Gateway ermöglicht.",[7598],{"type":2395,"text":2486,"url":7599,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FmultiOTP\u002Fzammad-nowsms",{"systems":7601,"dependencies":7604},[7602],{"system_id":154,"system_name":105,"supported_versions":7603},[],[],{"screenshots":7606},[],{},{"is_free":15,"payment_models":7609},[],{"vendor_name":1376,"vendor_type":184,"is_support_provider":16},"packages\u002Fzammad-nowsms",{"package_type":2894,"repository_url":7599,"latest_version":2504,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"iSfgiMqgVP4YYC7KQUDgzVUGtG_VC08rxMBE3heh6eY",{"id":7616,"basic_info":7617,"calls_to_action":7624,"compatibility":7627,"extension":11,"media":7632,"meta":7634,"metrics":12,"pricing_and_payment":7635,"provider":7637,"seo_and_faqs":12,"stem":7638,"technical_details":7639,"ui_configuration":7641,"uuid":12,"__hash__":7642},"packages\u002Fpackages\u002Fzammad-omnifocus.json",{"title":7618,"slug":7618,"summary":7619,"tags":7620,"categories":7622,"summary_de":7623},"zammad-omnifocus","An OmniFocus automation plugin that synchronizes Zammad tickets with OmniFocus tasks, allowing users to manage support tickets within their personal task manager.",[7621,105,868,5341,2440],"OmniFocus",[2482,2520],"Ein OmniFocus-Automatisierungs-Plugin, das Zammad-Tickets mit OmniFocus-Aufgaben synchronisiert und es Benutzern ermöglicht, Support-Tickets in ihrer persönlichen Aufgabenverwaltung zu verwalten.",[7625],{"type":2395,"text":2486,"url":7626,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FBastian-Kuhn\u002Fzammad-omnifocus",{"systems":7628,"dependencies":7631},[7629],{"system_id":154,"system_name":105,"supported_versions":7630},[],[],{"screenshots":7633},[],{},{"is_free":15,"payment_models":7636},[],{"vendor_name":144,"vendor_type":32,"is_support_provider":16},"packages\u002Fzammad-omnifocus",{"package_type":2502,"repository_url":7626,"license":2505,"latest_version":7640},"1.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"fg9h9CA-f2EZhnEKRiqSob4lGv-V1sw88_NRD_0xXsE",{"id":7644,"basic_info":7645,"calls_to_action":7653,"compatibility":7656,"extension":11,"media":7661,"meta":7663,"metrics":12,"pricing_and_payment":7664,"provider":7666,"seo_and_faqs":12,"stem":7668,"technical_details":7669,"ui_configuration":7672,"uuid":12,"__hash__":7673},"packages\u002Fpackages\u002Fzammad-pgp-import.json",{"title":7646,"slug":7646,"summary":7647,"tags":7648,"categories":7651,"summary_de":7652},"zammad-pgp-import","A Python-based CLI tool and webhook designed to automate the import of PGP public keys into Zammad via its REST API.",[7649,1388,592,868,7650,105],"PGP","Encryption",[1388,2482],"Ein Python-basiertes CLI-Tool und Webhook zur automatisierten Importierung von öffentlichen PGP-Schlüsseln in Zammad über die REST-API.",[7654],{"type":2395,"text":2486,"url":7655,"is_internal":16},"https:\u002F\u002Fpypi.org\u002Fproject\u002Fzammad-pgp-import\u002F",{"systems":7657,"dependencies":7660},[7658],{"system_id":154,"system_name":105,"supported_versions":7659},[2403,2404,2405,2406,2407,2408,2409],[],{"screenshots":7662},[],{},{"is_free":15,"payment_models":7665},[],{"vendor_name":7667,"vendor_type":32,"is_support_provider":16},"Stefan Tatschner","packages\u002Fzammad-pgp-import",{"package_type":3490,"repository_url":7670,"latest_version":7671,"license":2505},"https:\u002F\u002Fgithub.com\u002Fkmille\u002Fzammad-pgp-import","0.4.0",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"rh3en-TdmUkoue4-Enug7IhfumPh_kSw0o8vpz_D93E",{"id":7675,"basic_info":7676,"calls_to_action":7685,"compatibility":7688,"extension":11,"media":7693,"meta":7695,"metrics":12,"pricing_and_payment":7696,"provider":7698,"seo_and_faqs":12,"stem":7699,"technical_details":7700,"ui_configuration":7701,"uuid":12,"__hash__":7702},"packages\u002Fpackages\u002Fzammad-plugin.json",{"title":7677,"slug":7678,"summary":7679,"tags":7680,"categories":7683,"summary_de":7684},"Redmine Zammad Plugin","zammad-plugin","A Redmine plugin that enables integration with Zammad, allowing users to link Redmine issues to Zammad tickets for cross-system tracking.",[7681,109,6313,7682],"Redmine","Issue Tracking",[2482],"Ein Redmine-Plugin, das die Integration mit Zammad ermöglicht und es Benutzern erlaubt, Redmine-Issues mit Zammad-Tickets für eine systemübergreifende Verfolgung zu verknüpfen.",[7686],{"type":2395,"text":2486,"url":7687,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fdpoe2016\u002Fzammad-plugin",{"systems":7689,"dependencies":7692},[7690],{"system_id":154,"system_name":105,"supported_versions":7691},[4145,4146,2644,2645],[],{"screenshots":7694},[],{},{"is_free":15,"payment_models":7697},[],{"vendor_name":490,"vendor_type":32,"is_support_provider":16},"packages\u002Fzammad-plugin",{"package_type":2502,"repository_url":7687,"latest_version":2504,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"bf1B_AoRtA_ie2Qkk8bcm_UfqsJLhClSVKJBcDuk7B0",{"id":7704,"basic_info":7705,"calls_to_action":7713,"compatibility":7716,"extension":11,"media":7721,"meta":7723,"metrics":12,"pricing_and_payment":7724,"provider":7726,"seo_and_faqs":12,"stem":7727,"technical_details":7728,"ui_configuration":7731,"uuid":12,"__hash__":7732},"packages\u002Fpackages\u002Fzammad-szpm.json",{"title":7706,"slug":7706,"summary":7707,"tags":7708,"categories":7711,"summary_de":7712},"zammad-szpm","A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm). It provides the necessary tooling for developers to build and manage extensions for the Zammad helpdesk system.",[4358,1125,2666,7709,7710],"ZPM","SZPM",[2482],"Eine Ruby-Bibliothek zum Parsen, Bearbeiten und Speichern von Zammad-Paketdateien (.szpm und .zpm). Sie stellt die notwendigen Werkzeuge für Entwickler bereit, um Erweiterungen für das Zammad-Helpdesk-System zu erstellen und zu verwalten.",[7714],{"type":2395,"text":2486,"url":7715,"is_internal":16},"https:\u002F\u002Frubygems.org\u002Fgems\u002Fzammad-szpm",{"systems":7717,"dependencies":7720},[7718],{"system_id":154,"system_name":105,"supported_versions":7719},[],[],{"screenshots":7722},[],{},{"is_free":15,"payment_models":7725},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fzammad-szpm",{"package_type":4220,"repository_url":7729,"latest_version":7730,"license":2505},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fzammad-szpm","0.2.4",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ML-mtcnugHZ9_ZADzF4_I5P-XmS7522enocz-Nd2_kI",{"id":7734,"basic_info":7735,"calls_to_action":7741,"compatibility":7744,"extension":11,"media":7749,"meta":7751,"metrics":12,"pricing_and_payment":7752,"provider":7754,"seo_and_faqs":12,"stem":7756,"technical_details":7757,"ui_configuration":7759,"uuid":12,"__hash__":7760},"packages\u002Fpackages\u002Fzammad-ticket-creator.json",{"title":7736,"slug":7736,"summary":7737,"tags":7738,"categories":7739,"summary_de":7740},"zammad-ticket-creator","A Node.js library for programmatically creating tickets in a Zammad instance via its REST API.",[105,592,6001,2517,109],[2482],"Eine Node.js-Bibliothek zur programmatischen Erstellung von Tickets in einer Zammad-Instanz über deren REST-API.",[7742],{"type":2395,"text":2486,"url":7743,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-ticket-creator",{"systems":7745,"dependencies":7748},[7746],{"system_id":154,"system_name":105,"supported_versions":7747},[],[],{"screenshots":7750},[],{},{"is_free":15,"payment_models":7753},[],{"vendor_name":7755,"vendor_type":184,"is_support_provider":16},"TEQLY","packages\u002Fzammad-ticket-creator",{"package_type":2925,"repository_url":7758,"latest_version":2785,"license":2505},"https:\u002F\u002Fgithub.com\u002FTEQLY\u002Fzammad-ticket-creator",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"yoQZuayzL-ZfJV4dWn49aXxAsDAqbrIFHupKkcXbqpE",{"id":7762,"basic_info":7763,"calls_to_action":7769,"compatibility":7772,"extension":11,"media":7777,"meta":7779,"metrics":12,"pricing_and_payment":7780,"provider":7782,"seo_and_faqs":12,"stem":7784,"technical_details":7785,"ui_configuration":7787,"uuid":12,"__hash__":7788},"packages\u002Fpackages\u002Fzammad-ts-api.json",{"title":7764,"slug":7764,"summary":7765,"tags":7766,"categories":7767,"summary_de":7768},"zammad-ts-api","A TypeScript-based API client for Zammad that provides a typed interface for interacting with the Zammad REST API.",[936,105,1929,2666,6001],[2482],"Ein TypeScript-basierter API-Client für Zammad, der eine typisierte Schnittstelle für die Interaktion mit der Zammad-REST-API bietet.",[7770],{"type":2395,"text":2486,"url":7771,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002Fzammad-ts-api",{"systems":7773,"dependencies":7776},[7774],{"system_id":154,"system_name":105,"supported_versions":7775},[],[],{"screenshots":7778},[],{},{"is_free":15,"payment_models":7781},[],{"vendor_name":7783,"vendor_type":32,"is_support_provider":16},"Bryce Dalbey","packages\u002Fzammad-ts-api",{"package_type":2925,"repository_url":7786,"latest_version":7730,"license":2505},"https:\u002F\u002Fgithub.com\u002Fbrycedalbey\u002Fzammad-ts-api",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ypx0ioMbPj2p09aU8e-peGlOEIhwKMbvEhZ_8pOQQa0",{"id":7790,"basic_info":7791,"calls_to_action":7797,"compatibility":7799,"extension":11,"media":7804,"meta":7806,"metrics":12,"pricing_and_payment":7807,"provider":7809,"seo_and_faqs":12,"stem":7811,"technical_details":7812,"ui_configuration":7814,"uuid":12,"__hash__":7815},"packages\u002Fpackages\u002Fzammad-typescript-api.json",{"title":7792,"slug":7792,"summary":7793,"tags":7794,"categories":7795,"summary_de":7796},"zammad-typescript-api","A TypeScript wrapper for the Zammad REST API that provides type definitions and a client for interacting with Zammad resources.",[936,1929,105,2666,6001],[2482],"Ein TypeScript-Wrapper für die Zammad-REST-API, der Typdefinitionen und einen Client für die Interaktion mit Zammad-Ressourcen bereitstellt.",[7798],{"type":2395,"text":2486,"url":1090,"is_internal":16},{"systems":7800,"dependencies":7803},[7801],{"system_id":154,"system_name":105,"supported_versions":7802},[],[],{"screenshots":7805},[],{},{"is_free":15,"payment_models":7808},[],{"vendor_name":7810,"vendor_type":32,"is_support_provider":16},"Kristóf Szöllősi","packages\u002Fzammad-typescript-api",{"package_type":2925,"repository_url":7813,"latest_version":2504,"license":3563},"https:\u002F\u002Fgithub.com\u002Fkrstylxllgr\u002Fzammad-typescript-api",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"JZbU00sOPEubXwQf_7KpTdO_jD1qE4ml6HsEKZHHzow",{"id":7817,"basic_info":7818,"calls_to_action":7825,"compatibility":7828,"extension":11,"media":7833,"meta":7835,"metrics":12,"pricing_and_payment":7836,"provider":7838,"seo_and_faqs":12,"stem":7840,"technical_details":7841,"ui_configuration":7843,"uuid":12,"__hash__":7844},"packages\u002Fpackages\u002Fzammadclient.json",{"title":7819,"slug":7820,"summary":7821,"tags":7822,"categories":7823,"summary_de":7824},"Zammad.Client","zammadclient","A .NET client library for the Zammad REST API, enabling developers to manage tickets, users, and organizations within .NET applications.",[1929,1927,1928,2666,105],[2482],"Eine .NET-Client-Bibliothek für die Zammad-REST-API, die Entwicklern die Verwaltung von Tickets, Benutzern und Organisationen in .NET-Anwendungen ermöglicht.",[7826],{"type":2395,"text":2486,"url":7827,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FS3bt3r\u002FZammad.Client",{"systems":7829,"dependencies":7832},[7830],{"system_id":154,"system_name":105,"supported_versions":7831},[],[],{"screenshots":7834},[],{},{"is_free":15,"payment_models":7837},[],{"vendor_name":7839,"vendor_type":32,"is_support_provider":16},"S3bt3r","packages\u002Fzammadclient",{"package_type":2502,"repository_url":7827,"latest_version":7842,"license":2505},"1.2.33",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"wys4ri_B9OdxnnVm7XMwJp4Uuof9VrEZhmrBwY1NjdI",{"id":7846,"basic_info":7847,"calls_to_action":7857,"compatibility":7860,"extension":11,"media":7865,"meta":7867,"metrics":12,"pricing_and_payment":7868,"provider":7870,"seo_and_faqs":12,"stem":7872,"technical_details":7873,"ui_configuration":7874,"uuid":12,"__hash__":7875},"packages\u002Fpackages\u002Fzammadclientsystemtextjson.json",{"title":7848,"slug":7849,"summary":7850,"tags":7851,"categories":7855,"summary_de":7856},"Zammad.Client.SystemTextJson","zammadclientsystemtextjson","A modern .NET client library for the Zammad REST API, utilizing System.Text.Json for high-performance serialization and native .NET integration.",[1298,1299,7852,635,7853,7854],"zammad-api","nuget","system-text-json",[2482],"Eine moderne .NET-Client-Bibliothek für die Zammad-REST-API, die System.Text.Json für performante Serialisierung und native .NET-Integration nutzt.",[7858],{"type":2395,"text":2486,"url":7859,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmeenzen\u002FZammad.Client.SystemTextJson",{"systems":7861,"dependencies":7864},[7862],{"system_id":154,"system_name":105,"supported_versions":7863},[],[],{"screenshots":7866},[],{},{"is_free":15,"payment_models":7869},[],{"vendor_name":7871,"vendor_type":32,"is_support_provider":16},"Marc-André Enzenauer (meenzen)","packages\u002Fzammadclientsystemtextjson",{"package_type":2502,"repository_url":7859,"latest_version":2504,"license":2786},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Y0NqNVZxzOroM7RJfJ6F5hK9-FOYniArqrEtrVrJS-A",{"id":7877,"basic_info":7878,"calls_to_action":7885,"compatibility":7888,"extension":11,"media":7893,"meta":7895,"metrics":12,"pricing_and_payment":7896,"provider":7898,"seo_and_faqs":12,"stem":7899,"technical_details":7900,"ui_configuration":7902,"uuid":12,"__hash__":7903},"packages\u002Fpackages\u002Fzammadls.json",{"title":7879,"slug":7879,"summary":7880,"tags":7881,"categories":7883,"summary_de":7884},"zammadls","A collection of Python-based helper scripts for Zammad, providing utilities for administrative tasks and system management.",[105,131,7882,2635],"Scripts",[2482,2635],"Eine Sammlung von Python-basierten Hilfsskripten für Zammad, die Dienstprogramme für administrative Aufgaben und die Systemverwaltung bereitstellen.",[7886],{"type":2395,"text":2486,"url":7887,"is_internal":16},"https:\u002F\u002Fgithub.com\u002FRosa-Luxemburgstiftung-Berlin\u002Fzammadls",{"systems":7889,"dependencies":7892},[7890],{"system_id":154,"system_name":105,"supported_versions":7891},[2645,2710],[],{"screenshots":7894},[],{},{"is_free":15,"payment_models":7897},[],{"vendor_name":1854,"vendor_type":413,"is_support_provider":16},"packages\u002Fzammadls",{"package_type":2502,"repository_url":7887,"license":2655,"latest_version":7901},"main",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"1927gCXrbIAwK1Mlss-_hRlmmkDXEY4wKQgvtyuOCgM",{"id":7905,"basic_info":7906,"calls_to_action":7912,"compatibility":7915,"extension":11,"media":7920,"meta":7922,"metrics":12,"pricing_and_payment":7923,"provider":7925,"seo_and_faqs":12,"stem":7926,"technical_details":7927,"ui_configuration":7928,"uuid":12,"__hash__":7929},"packages\u002Fpackages\u002Fzammadoo.json",{"title":7907,"slug":7907,"summary":7908,"tags":7909,"categories":7910,"summary_de":7911},"zammadoo","A Python-based object-oriented REST API client for the Zammad helpdesk system, providing a fluent interface and type safety for developers.",[131,105,2312,1929,2666],[2482],"Ein Python-basierter, objektorientierter REST-API-Client für das Zammad-Helpdesk-System, der eine flüssige Schnittstelle und Typsicherheit für Entwickler bietet.",[7913],{"type":2395,"text":2486,"url":7914,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fflashdagger\u002Fzammadoo",{"systems":7916,"dependencies":7919},[7917],{"system_id":154,"system_name":105,"supported_versions":7918},[],[],{"screenshots":7921},[],{},{"is_free":15,"payment_models":7924},[],{"vendor_name":627,"vendor_type":32,"is_support_provider":16},"packages\u002Fzammadoo",{"package_type":3490,"repository_url":7914,"latest_version":2927,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"5Z_3jzsAgHD31sT4bhC2rpT0ErvG6Y_gqcUk1bgX3uU",{"id":7931,"basic_info":7932,"calls_to_action":7939,"compatibility":7942,"extension":11,"media":7947,"meta":7949,"metrics":12,"pricing_and_payment":7950,"provider":7952,"seo_and_faqs":12,"stem":7954,"technical_details":7955,"ui_configuration":7957,"uuid":12,"__hash__":7958},"packages\u002Fpackages\u002Fzammadpy.json",{"title":7933,"slug":7934,"summary":7935,"tags":7936,"categories":7937,"summary_de":7938},"zammad_py","zammadpy","A Python API client for the Zammad REST API that allows developers to programmatically manage tickets, users, organizations, and knowledge base entries.",[105,1929,131,2666,2760],[2482],"Ein Python-API-Client für die Zammad-REST-API, der es Entwicklern ermöglicht, Tickets, Benutzer, Organisationen und Knowledge-Base-Einträge programmatisch zu verwalten.",[7940],{"type":2395,"text":2486,"url":7941,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fjoeirimpan\u002Fzammad_py",{"systems":7943,"dependencies":7946},[7944],{"system_id":154,"system_name":105,"supported_versions":7945},[],[],{"screenshots":7948},[],{},{"is_free":15,"payment_models":7951},[],{"vendor_name":7953,"vendor_type":32,"is_support_provider":16},"Joe Paul","packages\u002Fzammadpy",{"package_type":3490,"repository_url":7941,"latest_version":7956,"license":2505},"3.2.1",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"VcEkYrvNEW_jetVRo-d-AoMz6WCS19DTZWfjbkgdgYU",{"id":7960,"basic_info":7961,"calls_to_action":7970,"compatibility":7973,"extension":11,"media":7978,"meta":7980,"metrics":12,"pricing_and_payment":7981,"provider":7983,"seo_and_faqs":12,"stem":7985,"technical_details":7986,"ui_configuration":7987,"uuid":12,"__hash__":7988},"packages\u002Fpackages\u002Fzammadtwiliovoice.json",{"title":7962,"slug":7963,"summary":7964,"tags":7965,"categories":7968,"summary_de":7969},"Zammad Twilio Voice Bridge","zammadtwiliovoice","A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.",[3536,7966,3539,7967,109],"Twilio","Voice",[2482,3413],"Eine auf Sinatra basierende Bridge-Anwendung, die Twilio Voice-Webhooks mit der generischen CTI-API von Zammad verbindet, um Benachrichtigungen über eingehende Anrufe zu ermöglichen.",[7971],{"type":2395,"text":2486,"url":7972,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fabartrim\u002Fzammad_twilio_voice",{"systems":7974,"dependencies":7977},[7975],{"system_id":154,"system_name":105,"supported_versions":7976},[],[],{"screenshots":7979},[],{},{"is_free":15,"payment_models":7982},[],{"vendor_name":7984,"vendor_type":32,"is_support_provider":16},"Andrew Bartrim","packages\u002Fzammadtwiliovoice",{"package_type":2502,"repository_url":7972,"latest_version":4665,"license":2505},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Y1hKMe9mxoY6ON5EAysvZd_p_iofMxXyMy6zRrlz5Bs",{"id":7990,"basic_info":7991,"calls_to_action":7998,"compatibility":8001,"extension":11,"media":8007,"meta":8009,"metrics":12,"pricing_and_payment":8010,"provider":8012,"seo_and_faqs":12,"stem":8013,"technical_details":8014,"ui_configuration":8016,"uuid":12,"__hash__":8017},"packages\u002Fpackages\u002Fzammadzammad-api-client-php.json",{"title":7992,"slug":7993,"summary":7994,"tags":7995,"categories":7996,"summary_de":7997},"Zammad API Client for PHP","zammadzammad-api-client-php","The official PHP library for interacting with the Zammad REST API, enabling developers to integrate helpdesk functionalities into PHP applications.",[591,2666,2312,105,1929,2668],[2482],"Die offizielle PHP-Bibliothek für die Interaktion mit der Zammad REST-API, die es Entwicklern ermöglicht, Helpdesk-Funktionalitäten in PHP-Anwendungen zu integrieren.",[7999],{"type":2395,"text":2486,"url":8000,"is_internal":16},"https:\u002F\u002Fpackagist.org\u002Fpackages\u002Fzammad\u002Fzammad-api-client-php",{"systems":8002,"dependencies":8006},[8003],{"system_id":154,"system_name":105,"supported_versions":8004},[8005,2532,2533,2402,2403],"3.4.1",[],{"screenshots":8008},[],{},{"is_free":15,"payment_models":8011},[],{"vendor_name":2325,"vendor_type":2886,"is_support_provider":16},"packages\u002Fzammadzammad-api-client-php",{"package_type":2502,"repository_url":8015,"latest_version":2619,"license":2505},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-api-client-php",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"AjDCwZ4Nb6l9juw8g60dpLWzr78X1lDunFCnZtuu1SQ",{"id":8019,"basic_info":8020,"calls_to_action":8030,"compatibility":8033,"extension":11,"media":8038,"meta":8040,"metrics":12,"pricing_and_payment":8041,"provider":8043,"seo_and_faqs":12,"stem":8045,"technical_details":8046,"ui_configuration":8047,"uuid":12,"__hash__":8048},"packages\u002Fpackages\u002Fzd-ticket-portal.json",{"title":8021,"slug":8021,"summary":8022,"tags":8023,"categories":8027,"summary_de":8029},"zd-ticket-portal","A lightweight, community-developed frontend portal for Zammad that provides a simplified interface for users to create, view, and manage tickets via the Zammad API.",[8024,8025,2905,8026,154],"customer-portal","frontend","self-service",[8028,2482],"Self-Service & Portals","Ein leichtgewichtiges, von der Community entwickeltes Frontend-Portal für Zammad, das eine vereinfachte Schnittstelle für Benutzer zum Erstellen, Ansehen und Verwalten von Tickets über die Zammad-API bietet.",[8031],{"type":2395,"text":2486,"url":8032,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fdanielknng\u002Fzd-ticket-portal",{"systems":8034,"dependencies":8037},[8035],{"system_id":154,"system_name":105,"supported_versions":8036},[2644,2645],[],{"screenshots":8039},[],{},{"is_free":15,"payment_models":8042},[],{"vendor_name":8044,"vendor_type":413,"is_support_provider":16},"Daniel König","packages\u002Fzd-ticket-portal",{"package_type":2502,"repository_url":8032,"license":2505,"latest_version":2504},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"2W24Ppl84v9DjF_AwSKjWx7uFZSKJUkisjILC54NNHw",{"id":8050,"basic_info":8051,"calls_to_action":8059,"compatibility":8062,"extension":11,"media":8069,"meta":8071,"metrics":12,"pricing_and_payment":8072,"provider":8074,"seo_and_faqs":12,"stem":8075,"technical_details":8076,"ui_configuration":8077,"uuid":12,"__hash__":8078},"packages\u002Fpackages\u002Fznuny-4otrs-advanceddynamicfields.json",{"title":8052,"slug":8053,"summary":8054,"tags":8055,"categories":8057,"summary_de":8058},"Znuny4OTRS-AdvancedDynamicFields","znuny-4otrs-advanceddynamicfields","Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.",[2968,2244,3215,8056],"Drag and Drop",[2520,3011],"Bietet eine zentrale Drag-and-Drop-Oberfläche zur einfachen Konfiguration der Sichtbarkeit und Reihenfolge von dynamischen Feldern in verschiedenen Ticket- und Kommunikationsmasken.",[8060],{"type":2395,"text":2486,"url":8061,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-AdvancedDynamicFields",{"systems":8063,"dependencies":8068},[8064,8066],{"system_id":2116,"system_name":81,"supported_versions":8065},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":2529,"supported_versions":8067},[2402],[],{"screenshots":8070},[],{},{"is_free":15,"payment_models":8073},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny-4otrs-advanceddynamicfields",{"package_type":2427,"repository_url":8061,"latest_version":6336,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"iUEakt4lUliKgNNaNsBqHcb35i9ibdarvdePW-83IOQ",{"id":8080,"basic_info":8081,"calls_to_action":8092,"compatibility":8095,"extension":11,"media":8102,"meta":8104,"metrics":12,"pricing_and_payment":8105,"provider":8107,"seo_and_faqs":12,"stem":8108,"technical_details":8109,"ui_configuration":8110,"uuid":12,"__hash__":8111},"packages\u002Fpackages\u002Fznuny-4otrs-downloadallattachments.json",{"title":8082,"slug":8083,"summary":8084,"tags":8085,"categories":8090,"summary_de":8091},"Znuny4OTRS-DownloadAllAttachments","znuny-4otrs-downloadallattachments","Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.",[8086,8087,8088,8089],"attachments","zip-download","ticket-actions","article-attachments",[2442],"Ermöglicht den Download aller Anhänge eines Tickets oder eines einzelnen Artikels als gesammeltes ZIP-Archiv.",[8093],{"type":2395,"text":2486,"url":8094,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-DownloadAllAttachments",{"systems":8096,"dependencies":8101},[8097,8099],{"system_id":2116,"system_name":81,"supported_versions":8098},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8100},[2402],[],{"screenshots":8103},[],{},{"is_free":15,"payment_models":8106},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznuny-4otrs-downloadallattachments",{"package_type":2427,"repository_url":8094,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"ZB3s5R4bNtrlNSnMIlXDRcxNDwguHvcVjR2POurmfAI",{"id":8113,"basic_info":8114,"calls_to_action":8123,"compatibility":8126,"extension":11,"media":8131,"meta":8133,"metrics":8134,"pricing_and_payment":8135,"provider":8137,"seo_and_faqs":8139,"stem":8143,"technical_details":8144,"ui_configuration":12,"uuid":8145,"__hash__":8146},"packages\u002Fpackages\u002Fznuny-auto-replies-to-all-email-recipients.json",{"title":8115,"slug":8116,"summary":8117,"tags":8118,"categories":8121,"summary_de":8122},"Auto-Replies to All Email Recipients","znuny-auto-replies-to-all-email-recipients","Extends the automatic acknowledgement system to send responses to all recipients (including those in CC) of an incoming email, rather than just the original sender.",[8119,4273,8120,3413],"Auto-Reply","CC Recipients",[4273,3413],"Erweitert das automatische Antwortsystem, um Antworten an alle Empfänger (einschließlich CC) einer eingehenden E-Mail zu senden, anstatt nur an den ursprünglichen Absender.",[8124],{"type":2395,"text":2396,"url":8125,"is_internal":16},"https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fproduct\u002Fadd-ons\u002Fznuny-auto-replies-to-all-email-recipients",{"systems":8127,"dependencies":8130},[8128],{"system_id":2116,"system_name":81,"supported_versions":8129},[2407,2408,2409],[],{"screenshots":8132},[],{},{"total_downloads":2415,"active_installs":2415,"average_rating":2415,"review_count":2415},{"is_free":16,"currency":2417,"payment_models":8136},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16,"social_links":8138},{},{"meta_title":8140,"meta_description":8141,"faqs":8142},"Znuny Auto-Replies to All Email Recipients | Open ITSM Hub","Extends the automatic acknowledgement system to send responses to all recipients (including those in CC) of an incoming email, rather than just the original sender. Respects all standard Znuny safeguards.",[],"packages\u002Fznuny-auto-replies-to-all-email-recipients",{"package_type":2427,"repository_url":8125,"license":2468,"latest_version":2409},"cd66ee4f-d8c3-4007-af3e-a9677f0ff288","RLst3ndOKvdaWdZwg7zgz9NSjQG9wjrSNQekjy2yvyQ",{"id":8148,"basic_info":8149,"calls_to_action":8157,"compatibility":8160,"extension":11,"media":8167,"meta":8169,"metrics":12,"pricing_and_payment":8170,"provider":8172,"seo_and_faqs":12,"stem":8173,"technical_details":8174,"ui_configuration":8175,"uuid":12,"__hash__":8176},"packages\u002Fpackages\u002Fznuny-discord-notification.json",{"title":8150,"slug":8151,"summary":8152,"tags":8153,"categories":8155,"summary_de":8156},"Znuny-Discord-Notification","znuny-discord-notification","Enables Znuny ticket notifications to be sent to Discord users and channels using webhooks and event-driven modules.",[8154,3441,6061,5408],"Discord",[3413,2482],"Ermöglicht den Versand von Znuny-Ticket-Benachrichtigungen an Discord-Nutzer und -Kanäle über Webhooks und ereignisgesteuerte Module.",[8158],{"type":2395,"text":2486,"url":8159,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fmo-azfar\u002FZnuny-Discord-Notification",{"systems":8161,"dependencies":8166},[8162,8164],{"system_id":2116,"system_name":81,"supported_versions":8163},[2402,2407,2408],{"system_id":2528,"system_name":2529,"supported_versions":8165},[2402],[],{"screenshots":8168},[],{},{"is_free":15,"payment_models":8171},[],{"vendor_name":5292,"vendor_type":32,"is_support_provider":16},"packages\u002Fznuny-discord-notification",{"package_type":2427,"repository_url":8159,"license":2655,"latest_version":4509},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"YO9vJrP5NMurL5d-vdae9iiH7TXF_m-ETD-Un7Pw7ME",{"id":8178,"basic_info":8179,"calls_to_action":8186,"compatibility":8189,"extension":11,"media":8196,"meta":8198,"metrics":12,"pricing_and_payment":8199,"provider":8201,"seo_and_faqs":12,"stem":8202,"technical_details":8203,"ui_configuration":8204,"uuid":12,"__hash__":8205},"packages\u002Fpackages\u002Fznuny-quickdelete.json",{"title":8180,"slug":8181,"summary":8182,"tags":8183,"categories":8184,"summary_de":8185},"Znuny-QuickDelete","znuny-quickdelete","Adds a 'Quick Delete' action to the ticket zoom menu, allowing agents to delete tickets directly from the action bar without additional confirmation steps.",[3076,4912,2799],[2520],"Fügt dem Ticket-Zoom-Menü eine 'Schnelllöschen'-Aktion hinzu, mit der Agenten Tickets direkt über die Aktionsleiste löschen können.",[8187],{"type":2395,"text":2486,"url":8188,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fdennykorsukewitz\u002FZnuny-QuickDelete",{"systems":8190,"dependencies":8195},[8191,8193],{"system_id":2116,"system_name":81,"supported_versions":8192},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":8194},[2402],[],{"screenshots":8197},[],{},{"is_free":15,"payment_models":8200},[],{"vendor_name":4445,"vendor_type":32,"is_support_provider":16},"packages\u002Fznuny-quickdelete",{"package_type":2427,"repository_url":8188,"latest_version":4509,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Q6h1h-YzNe6JyHPTWMFhrcm14lw5_LPHhT6B2meGHqw",{"id":8207,"basic_info":8208,"calls_to_action":8218,"compatibility":8221,"extension":11,"media":8228,"meta":8230,"metrics":12,"pricing_and_payment":8231,"provider":8233,"seo_and_faqs":12,"stem":8234,"technical_details":8235,"ui_configuration":8237,"uuid":12,"__hash__":8238},"packages\u002Fpackages\u002Fznuny-sublime.json",{"title":8209,"slug":8210,"summary":8211,"tags":8212,"categories":8216,"summary_de":8217},"Znuny-Sublime","znuny-sublime","A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.",[4811,8213,8214,8215,6981],"Sublime Text","IDE","Znuny Development",[4811],"Ein Sublime Text Plugin, das Snippets, Vervollständigungen und Build-Systeme bereitstellt, um die Entwicklung für Znuny und OTRS zu optimieren.",[8219],{"type":2395,"text":2486,"url":8220,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny-Sublime",{"systems":8222,"dependencies":8227},[8223,8225],{"system_id":2116,"system_name":81,"supported_versions":8224},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8226},[2402],[],{"screenshots":8229},[],{},{"is_free":15,"payment_models":8232},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznuny-sublime",{"package_type":2502,"repository_url":8220,"latest_version":8236,"license":2655},"1.0.7",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"KTD00RpcU4E2uu3SohBexJYMxwni4waiKXZqI748cP0",{"id":8240,"basic_info":8241,"calls_to_action":8249,"compatibility":8252,"extension":11,"media":8259,"meta":8261,"metrics":12,"pricing_and_payment":8262,"provider":8264,"seo_and_faqs":12,"stem":8265,"technical_details":8266,"ui_configuration":8267,"uuid":12,"__hash__":8268},"packages\u002Fpackages\u002Fznuny4otrs-cti.json",{"title":8242,"slug":8243,"summary":8244,"tags":8245,"categories":8247,"summary_de":8248},"Znuny4OTRS-CTI","znuny4otrs-cti","Enables URL-based Computer Telephony Integration (CTI) to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.",[3536,3539,7507,109,8246],"Call Management",[3413,2482],"Ermöglicht eine URL-basierte Computer-Telefonie-Integration (CTI) zur Verarbeitung eingehender Anrufe, indem automatisch Kunden- oder Ticket-Masken basierend auf der Anrufer-ID geöffnet werden.",[8250],{"type":2395,"text":2486,"url":8251,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CTI",{"systems":8253,"dependencies":8258},[8254,8256],{"system_id":2116,"system_name":81,"supported_versions":8255},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8257},[2402],[],{"screenshots":8260},[],{},{"is_free":15,"payment_models":8263},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-cti",{"package_type":2427,"repository_url":8251,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"R1KS6jMEqpkMcrIqhM519IG8nuKMQZLVVw-41wlbaDo",{"id":8270,"basic_info":8271,"calls_to_action":8281,"compatibility":8284,"extension":11,"media":8291,"meta":8293,"metrics":12,"pricing_and_payment":8294,"provider":8296,"seo_and_faqs":12,"stem":8297,"technical_details":8298,"ui_configuration":8299,"uuid":12,"__hash__":8300},"packages\u002Fpackages\u002Fznuny4otrs-customermap.json",{"title":8272,"slug":8273,"summary":8274,"tags":8275,"categories":8279,"summary_de":8280},"Znuny4OTRS-CustomerMap","znuny4otrs-customermap","Integrates Google Maps into the dashboard to visualize customer locations based on their address data and ticket history.",[8276,2796,8277,8278],"Google Maps","Geolocation","Customer Visualization",[3011,30],"Integriert Google Maps in das Dashboard zur Visualisierung von Kundenstandorten auf Basis von Adressdaten und der Ticket-Historie.",[8282],{"type":2395,"text":2486,"url":8283,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerMap",{"systems":8285,"dependencies":8290},[8286,8288],{"system_id":2528,"system_name":2529,"supported_versions":8287},[2402],{"system_id":2116,"system_name":81,"supported_versions":8289},[2402,2403,2404,2405,2406,2407],[],{"screenshots":8292},[],{},{"is_free":15,"payment_models":8295},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-customermap",{"package_type":2427,"repository_url":8283,"latest_version":6171,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"_IzNomf5P_gNNvpltSJVUiBbwN6eM3vZMw8RZN52s0Q",{"id":8302,"basic_info":8303,"calls_to_action":8311,"compatibility":8314,"extension":11,"media":8321,"meta":8323,"metrics":12,"pricing_and_payment":8324,"provider":8326,"seo_and_faqs":12,"stem":8327,"technical_details":8328,"ui_configuration":8329,"uuid":12,"__hash__":8330},"packages\u002Fpackages\u002Fznuny4otrs-customerviewdynamicfields.json",{"title":8304,"slug":8305,"summary":8306,"tags":8307,"categories":8309,"summary_de":8310},"Znuny-CustomerViewDynamicFields","znuny4otrs-customerviewdynamicfields","Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).",[2968,8308,4522,2244],"Customer Management",[28,3076],"Ermöglicht die Anzeige und Bearbeitung von dynamischen Feldern im Dialog 'Kunde' (AgentTicketCustomer), um zusätzliche Informationen direkt beim Zuweisen oder Ändern des Ticket-Kunden zu pflegen.",[8312],{"type":2395,"text":2486,"url":8313,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomerViewDynamicFields",{"systems":8315,"dependencies":8320},[8316,8318],{"system_id":2116,"system_name":81,"supported_versions":8317},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":2529,"supported_versions":8319},[2402],[],{"screenshots":8322},[],{},{"is_free":15,"payment_models":8325},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-customerviewdynamicfields",{"package_type":2427,"repository_url":8313,"latest_version":7282,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"6IMTdquORmTNAuJlxP_miJFZkOIftGquC8vDnrVkHFU",{"id":8332,"basic_info":8333,"calls_to_action":8341,"compatibility":8344,"extension":11,"media":8356,"meta":8358,"metrics":12,"pricing_and_payment":8359,"provider":8361,"seo_and_faqs":12,"stem":8362,"technical_details":8363,"ui_configuration":8365,"uuid":12,"__hash__":8366},"packages\u002Fpackages\u002Fznuny4otrs-customprioritycolor.json",{"title":8334,"slug":8335,"summary":8336,"tags":8337,"categories":8339,"summary_de":8340},"Znuny4OTRS-CustomPriorityColor","znuny4otrs-customprioritycolor","Allows administrators to customize ticket priority colors in the ticket overview and zoom screens via SysConfig without manual CSS modifications.",[2244,8338,5009,5008],"Priority",[3011],"Ermöglicht die Anpassung der Farben für Ticket-Prioritäten in der Ticket-Übersicht und der Zoom-Ansicht über die SysConfig, ohne manuelle CSS-Änderungen.",[8342],{"type":2395,"text":2486,"url":8343,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-CustomPriorityColor",{"systems":8345,"dependencies":8355},[8346,8353],{"system_id":2116,"system_name":81,"supported_versions":8347},[4039,8348,8349,8350,8351,8352],"6.1.x","6.2.x","6.3.x","6.4.x","6.5.x",{"system_id":2528,"system_name":2529,"supported_versions":8354},[4038,4039],[],{"screenshots":8357},[],{},{"is_free":15,"payment_models":8360},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-customprioritycolor",{"package_type":2427,"repository_url":8343,"latest_version":8364,"license":2468},"6.5.2",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"Jk9ZA_1DYnk4j7gynw7BgXMVosV9Nq5rev2-q_gyMzE",{"id":8368,"basic_info":8369,"calls_to_action":8378,"compatibility":8381,"extension":11,"media":8388,"meta":8390,"metrics":12,"pricing_and_payment":8391,"provider":8393,"seo_and_faqs":12,"stem":8394,"technical_details":8395,"ui_configuration":8396,"uuid":12,"__hash__":8397},"packages\u002Fpackages\u002Fznuny4otrs-enablefaqrichtext.json",{"title":8370,"slug":8371,"summary":8372,"tags":8373,"categories":8376,"summary_de":8377},"Znuny4OTRS-EnableFAQRichText","znuny4otrs-enablefaqrichtext","Enables rich text editing for FAQ articles even when global rich text support is disabled in the system configuration.",[3108,8374,3112,8375],"Rich Text","Editor",[3114],"Ermöglicht die Rich-Text-Bearbeitung für FAQ-Artikel, auch wenn die globale Rich-Text-Unterstützung in der Systemkonfiguration deaktiviert ist.",[8379],{"type":2395,"text":2486,"url":8380,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EnableFAQRichText",{"systems":8382,"dependencies":8387},[8383,8385],{"system_id":2116,"system_name":81,"supported_versions":8384},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8386},[2402],[],{"screenshots":8389},[],{},{"is_free":15,"payment_models":8392},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-enablefaqrichtext",{"package_type":2427,"repository_url":8380,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"VktT1ikQwQ9psdSVKgO2nH4CeV9p-WjKnp30fLXdzVM",{"id":8399,"basic_info":8400,"calls_to_action":8409,"compatibility":8412,"extension":11,"media":8419,"meta":8421,"metrics":12,"pricing_and_payment":8422,"provider":8424,"seo_and_faqs":12,"stem":8425,"technical_details":8426,"ui_configuration":8427,"uuid":12,"__hash__":8428},"packages\u002Fpackages\u002Fznuny4otrs-escalationsuspend.json",{"title":8401,"slug":8402,"summary":8403,"tags":8404,"categories":8406,"summary_de":8408},"Znuny4OTRS-EscalationSuspend","znuny4otrs-escalationsuspend","Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running when a ticket is in a pending or waiting status.",[4134,3851,8405,181,2904],"ticket state",[2520,8407],"SLA Management","Ermöglicht das Pausieren von Ticket-Eskalationen basierend auf definierten Status, sodass SLA-Zeiten in Wartezuständen (z. B. 'Warten auf Rückmeldung') nicht weiterlaufen.",[8410],{"type":2395,"text":2486,"url":8411,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-EscalationSuspend",{"systems":8413,"dependencies":8418},[8414,8416],{"system_id":2116,"system_name":81,"supported_versions":8415},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8417},[2402],[],{"screenshots":8420},[],{},{"is_free":15,"payment_models":8423},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-escalationsuspend",{"package_type":2427,"repository_url":8411,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"QTmNq3oExbSXbdVPtElbERXbmpJm0NsO6l7nqampda8",{"id":8430,"basic_info":8431,"calls_to_action":8441,"compatibility":8444,"extension":11,"media":8451,"meta":8453,"metrics":12,"pricing_and_payment":8454,"provider":8456,"seo_and_faqs":12,"stem":8457,"technical_details":8458,"ui_configuration":8459,"uuid":12,"__hash__":8460},"packages\u002Fpackages\u002Fznuny4otrs-externalurljump.json",{"title":8432,"slug":8433,"summary":8434,"tags":8435,"categories":8439,"summary_de":8440},"Znuny4OTRS-ExternalURLJump","znuny4otrs-externalurljump","Adds configurable external links to the navigation bars of the agent and customer interfaces for quick access to third-party tools.",[8436,8437,8438],"navigation","external-links","ui-customization",[3011],"Ergänzt die Navigationsleisten im Agenten- und Kunden-Interface um konfigurierbare externe Links für den Schnellzugriff auf Drittsysteme.",[8442],{"type":2395,"text":2486,"url":8443,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ExternalURLJump",{"systems":8445,"dependencies":8450},[8446,8448],{"system_id":2116,"system_name":81,"supported_versions":8447},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8449},[2402],[],{"screenshots":8452},[],{},{"is_free":15,"payment_models":8455},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-externalurljump",{"package_type":2427,"repository_url":8443,"latest_version":3782,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"_yJYZ9avdox0jG9Mw0uwth6BnGy9iQtAGvwSJDgV2Ug",{"id":8462,"basic_info":8463,"calls_to_action":8471,"compatibility":8474,"extension":11,"media":8481,"meta":8483,"metrics":12,"pricing_and_payment":8484,"provider":8486,"seo_and_faqs":12,"stem":8487,"technical_details":8488,"ui_configuration":8489,"uuid":12,"__hash__":8490},"packages\u002Fpackages\u002Fznuny4otrs-giarticlesend.json",{"title":8464,"slug":8465,"summary":8466,"tags":8467,"categories":8469,"summary_de":8470},"Znuny4OTRS-GIArticleSend","znuny4otrs-giarticlesend","Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. This functionality was integrated into the Znuny core starting with version 6.1.",[2518,592,4846,8468],"Ticket Article",[2482,2520],"Ermöglicht den Versand von Artikeln per E-Mail über die TicketCreate- und TicketUpdate-Operationen des Generic Interface. Diese Funktionalität wurde ab Version 6.1 in den Znuny-Core integriert.",[8472],{"type":2395,"text":2486,"url":8473,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-GIArticleSend",{"systems":8475,"dependencies":8480},[8476,8478],{"system_id":2116,"system_name":81,"supported_versions":8477},[2402],{"system_id":2528,"system_name":2529,"supported_versions":8479},[2402],[],{"screenshots":8482},[],{},{"is_free":15,"payment_models":8485},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-giarticlesend",{"package_type":2427,"repository_url":8473,"latest_version":7282,"license":2655},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"OP1zVLMXumiMQXh7DmXkPPGlyguyoYQ9XWWx_Nz9iJU",{"id":8492,"basic_info":8493,"calls_to_action":8504,"compatibility":8507,"extension":11,"media":8514,"meta":8516,"metrics":12,"pricing_and_payment":8517,"provider":8519,"seo_and_faqs":12,"stem":8520,"technical_details":8521,"ui_configuration":8522,"uuid":12,"__hash__":8523},"packages\u002Fpackages\u002Fznuny4otrs-markticketseenunseen.json",{"title":8494,"slug":8495,"summary":8496,"tags":8497,"categories":8502,"summary_de":8503},"Znuny4OTRS-MarkTicketSeenUnseen","znuny4otrs-markticketseenunseen","Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles, improving workflow management and visibility.",[8498,8499,8500,8501],"ticket management","ui enhancement","agent productivity","article status",[2520,2566],"Ermöglicht es Agenten, den Status 'gelesen' oder 'ungelesen' für ganze Tickets oder einzelne Artikel manuell umzuschalten, um die Workflow-Verwaltung und Übersicht zu verbessern.",[8505],{"type":2395,"text":2486,"url":8506,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-MarkTicketSeenUnseen",{"systems":8508,"dependencies":8513},[8509,8511],{"system_id":2116,"system_name":81,"supported_versions":8510},[2402,2403,2404,2405,2406,2407,2408],{"system_id":2528,"system_name":2529,"supported_versions":8512},[2402],[],{"screenshots":8515},[],{},{"is_free":15,"payment_models":8518},[],{"vendor_name":81,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznuny4otrs-markticketseenunseen",{"package_type":2427,"repository_url":8506,"latest_version":4509,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"rH3CURGTt9ozH0lHXH6_37YQ14Wk8JAXDwO8SPhflvU",{"id":8525,"basic_info":8526,"calls_to_action":8533,"compatibility":8536,"extension":11,"media":8543,"meta":8545,"metrics":12,"pricing_and_payment":8546,"provider":8548,"seo_and_faqs":12,"stem":8549,"technical_details":8550,"ui_configuration":8551,"uuid":12,"__hash__":8552},"packages\u002Fpackages\u002Fznuny4otrs-processtimeunits.json",{"title":8527,"slug":8528,"summary":8529,"tags":8530,"categories":8531,"summary_de":8532},"Znuny4OTRS-ProcessTimeUnits","znuny4otrs-processtimeunits","Enables the recording of time units within process management activity dialogs without requiring an article field to be present or displayed.",[7189,2797,869,868],[2520,2801],"Ermöglicht die Erfassung von Zeiteinheiten in Activity-Dialogen des Prozessmanagements, ohne dass ein Artikelfeld vorhanden sein oder angezeigt werden muss.",[8534],{"type":2395,"text":2486,"url":8535,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ProcessTimeUnits",{"systems":8537,"dependencies":8542},[8538,8540],{"system_id":2116,"system_name":81,"supported_versions":8539},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8541},[2402],[],{"screenshots":8544},[],{},{"is_free":15,"payment_models":8547},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-processtimeunits",{"package_type":2427,"repository_url":8535,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"XkyfC70CdzhejV_8yFn2urAXcsJdLOS1nXyBC41K0rE",{"id":8554,"basic_info":8555,"calls_to_action":8564,"compatibility":8567,"extension":11,"media":8574,"meta":8576,"metrics":12,"pricing_and_payment":8577,"provider":8579,"seo_and_faqs":12,"stem":8580,"technical_details":8581,"ui_configuration":8582,"uuid":12,"__hash__":8583},"packages\u002Fpackages\u002Fznuny4otrs-quickclose.json",{"title":8556,"slug":8557,"summary":8558,"tags":8559,"categories":8562,"summary_de":8563},"Znuny4OTRS-QuickClose","znuny4otrs-quickclose","Adds a 'Quick Close' button to the ticket zoom and overview screens, allowing agents to close tickets instantly with predefined settings and optional articles.",[1435,8560,181,8561],"ticket-management","quick-action",[2520],"Fügt eine 'Quick Close'-Schaltfläche in der Ticket-Zoom- und Übersichtsansicht hinzu, mit der Agenten Tickets sofort mit vordefinierten Einstellungen und optionalen Artikeln schließen können.",[8565],{"type":2395,"text":2486,"url":8566,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-QuickClose",{"systems":8568,"dependencies":8573},[8569,8571],{"system_id":2116,"system_name":81,"supported_versions":8570},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8572},[2402],[],{"screenshots":8575},[],{},{"is_free":15,"payment_models":8578},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznuny4otrs-quickclose",{"package_type":2427,"repository_url":8566,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"VvrV47zOHB0jwPrp70-Hu4kDDWKM5XZN6lztFO2bIYg",{"id":8585,"basic_info":8586,"calls_to_action":8594,"compatibility":8597,"extension":11,"media":8604,"meta":8606,"metrics":12,"pricing_and_payment":8607,"provider":8609,"seo_and_faqs":12,"stem":8610,"technical_details":8611,"ui_configuration":8613,"uuid":12,"__hash__":8614},"packages\u002Fpackages\u002Fznuny4otrs-repo.json",{"title":8587,"slug":8588,"summary":8589,"tags":8590,"categories":8592,"summary_de":8593},"Znuny4OTRS-Repo","znuny4otrs-repo","Integrates the official Znuny package repository into the OTRS and Znuny package manager, providing easy access to a wide range of public and private add-ons.",[1125,4944,8591],"Add-on",[2635],"Integriert das offizielle Znuny-Paket-Repository in den OTRS- und Znuny-Paketmanager und ermöglicht so den einfachen Zugriff auf eine Vielzahl von öffentlichen und privaten Add-ons.",[8595],{"type":2395,"text":2486,"url":8596,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-Repo",{"systems":8598,"dependencies":8603},[8599,8601],{"system_id":2116,"system_name":81,"supported_versions":8600},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":2529,"supported_versions":8602},[2402],[],{"screenshots":8605},[],{},{"is_free":15,"payment_models":8608},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznuny4otrs-repo",{"package_type":2427,"repository_url":8596,"latest_version":8612,"license":2468},"6.0.12",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"q1EIBlAHHwpl_fYMyONq2Texb54Y53EhotXOl2qMx8U",{"id":8616,"basic_info":8617,"calls_to_action":8625,"compatibility":8628,"extension":11,"media":8635,"meta":8637,"metrics":12,"pricing_and_payment":8638,"provider":8640,"seo_and_faqs":12,"stem":8641,"technical_details":8642,"ui_configuration":8643,"uuid":12,"__hash__":8644},"packages\u002Fpackages\u002Fznuny4otrs-secondticketcreatescreen.json",{"title":8618,"slug":8619,"summary":8620,"tags":8621,"categories":8623,"summary_de":8624},"Znuny4OTRS-SecondTicketCreateScreen","znuny4otrs-secondticketcreatescreen","Adds a second set of phone and email ticket creation screens with independent configuration options, allowing for different mandatory fields or default values.",[2517,8622,869],"UI Customization",[2520,3413],"Fügt einen zweiten Satz von Masken für die Telefon- und E-Mail-Ticketerstellung hinzu. Dies ermöglicht unabhängige Konfigurationsoptionen, wie z. B. unterschiedliche Pflichtfelder oder Standardwerte für verschiedene Anwendungsfälle.",[8626],{"type":2395,"text":2486,"url":8627,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SecondTicketCreateScreen",{"systems":8629,"dependencies":8634},[8630,8632],{"system_id":2116,"system_name":81,"supported_versions":8631},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8633},[2402],[],{"screenshots":8636},[],{},{"is_free":15,"payment_models":8639},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-secondticketcreatescreen",{"package_type":2427,"repository_url":8627,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"fiK_Rf3SsJwlddMJLpD2wTaH_wuotxrnkJtJniyywxM",{"id":8646,"basic_info":8647,"calls_to_action":8655,"compatibility":8658,"extension":11,"media":8663,"meta":8665,"metrics":12,"pricing_and_payment":8666,"provider":8668,"seo_and_faqs":12,"stem":8669,"technical_details":8670,"ui_configuration":8672,"uuid":12,"__hash__":8673},"packages\u002Fpackages\u002Fznuny4otrs-sessionmaxidletimepreference.json",{"title":8648,"slug":8649,"summary":8650,"tags":8651,"categories":8653,"summary_de":8654},"Znuny4OTRS-SessionMaxIdleTimePreference","znuny4otrs-sessionmaxidletimepreference","Allows administrators to define individual session idle timeout limits for agents, overriding the global system default for specific users or shared terminals.",[5622,1388,8652,5519],"User Preferences",[1388,2391],"Ermöglicht es Administratoren, individuelle Sitzungs-Timeout-Grenzwerte für Agenten zu definieren, die den globalen Systemstandard für bestimmte Benutzer oder gemeinsam genutzte Terminals überschreiben.",[8656],{"type":2395,"text":2486,"url":8657,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SessionMaxIdleTimePreference",{"systems":8659,"dependencies":8662},[8660],{"system_id":2528,"system_name":2529,"supported_versions":8661},[2533],[],{"screenshots":8664},[],{},{"is_free":15,"payment_models":8667},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznuny4otrs-sessionmaxidletimepreference",{"package_type":2427,"repository_url":8657,"latest_version":8671,"license":2468},"5.0.4",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"4izw_RE3JdHqqDXc2WcNERMkstJhkSlYM13soj96aAI",{"id":8675,"basic_info":8676,"calls_to_action":8684,"compatibility":8687,"extension":11,"media":8694,"meta":8696,"metrics":12,"pricing_and_payment":8697,"provider":8699,"seo_and_faqs":12,"stem":8700,"technical_details":8701,"ui_configuration":8702,"uuid":12,"__hash__":8703},"packages\u002Fpackages\u002Fznuny4otrs-showticketunlocktime.json",{"title":8677,"slug":8678,"summary":8679,"tags":8680,"categories":8682,"summary_de":8683},"Znuny4OTRS-ShowTicketUnlockTime","znuny4otrs-showticketunlocktime","Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.",[2563,8681,2244,4522],"Unlock Time",[1045],"Zeigt die verbleibende Zeit bis zur automatischen Ticket-Freigabe direkt in der Ticket-Detailansicht für Agenten an.",[8685],{"type":2395,"text":2486,"url":8686,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-ShowTicketUnlockTime",{"systems":8688,"dependencies":8693},[8689,8691],{"system_id":2116,"system_name":81,"supported_versions":8690},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8692},[2402],[],{"screenshots":8695},[],{},{"is_free":15,"payment_models":8698},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-showticketunlocktime",{"package_type":2427,"repository_url":8686,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"TD17z1iFLZiy5CxrojFdAMBEmrJsrNORJLGquMkVlwY",{"id":8705,"basic_info":8706,"calls_to_action":8716,"compatibility":8719,"extension":11,"media":8726,"meta":8728,"metrics":12,"pricing_and_payment":8729,"provider":8731,"seo_and_faqs":12,"stem":8732,"technical_details":8733,"ui_configuration":8734,"uuid":12,"__hash__":8735},"packages\u002Fpackages\u002Fznuny4otrs-sortbylastcontact.json",{"title":8707,"slug":8708,"summary":8709,"tags":8710,"categories":8714,"summary_de":8715},"Znuny4OTRS-SortByLastContact","znuny4otrs-sortbylastcontact","Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact, adding a dedicated dynamic field for tracking.",[8711,8712,8713,8560],"sorting","queue-view","last-contact",[2520,1045],"Ermöglicht die Sortierung von Tickets in der Queue-, Status- und Locked-Ansicht nach dem Zeitpunkt des letzten Kontakts mithilfe eines automatisch aktualisierten Dynamischen Feldes.",[8717],{"type":2395,"text":2486,"url":8718,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-SortByLastContact",{"systems":8720,"dependencies":8725},[8721,8723],{"system_id":2116,"system_name":81,"supported_versions":8722},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8724},[2402],[],{"screenshots":8727},[],{},{"is_free":15,"payment_models":8730},[],{"vendor_name":2347,"vendor_type":184,"is_support_provider":16},"packages\u002Fznuny4otrs-sortbylastcontact",{"package_type":2427,"repository_url":8718,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"PalsBl3yAAzXxXQ15EO7mUVnWSKmePDyed7fo0ozWGo",{"id":8737,"basic_info":8738,"calls_to_action":8746,"compatibility":8749,"extension":11,"media":8756,"meta":8758,"metrics":12,"pricing_and_payment":8759,"provider":8761,"seo_and_faqs":12,"stem":8762,"technical_details":8763,"ui_configuration":8764,"uuid":12,"__hash__":8765},"packages\u002Fpackages\u002Fznuny4otrs-typeprioritybasedescalation.json",{"title":8739,"slug":8740,"summary":8741,"tags":8742,"categories":8744,"summary_de":8745},"Znuny4OTRS-TypePriorityBasedEscalation","znuny4otrs-typeprioritybasedescalation","Allows defining ticket escalations based on ticket type and priority, offering more granular control than standard queue or SLA-based settings.",[5872,3851,8338,8743],"Ticket Type",[2520,1045],"Ermöglicht die Definition von Ticket-Eskalationen basierend auf Ticket-Typ und Priorität und bietet damit eine feingranularere Steuerung als Standard-Queue- oder SLA-Einstellungen.",[8747],{"type":2395,"text":2486,"url":8748,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny4OTRS-TypePriorityBasedEscalation",{"systems":8750,"dependencies":8755},[8751,8753],{"system_id":2116,"system_name":81,"supported_versions":8752},[2402,2403,2404,2405,2406,2407,2408,2409,2451,2452],{"system_id":2528,"system_name":2529,"supported_versions":8754},[2402],[],{"screenshots":8757},[],{},{"is_free":15,"payment_models":8760},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznuny4otrs-typeprioritybasedescalation",{"package_type":2427,"repository_url":8748,"latest_version":2469,"license":2468},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"kwlRuAoDo1lcsID6ajRRvcsTOjmkFo7k6O3fRgHCExg",{"id":8767,"basic_info":8768,"calls_to_action":8779,"compatibility":8782,"extension":11,"media":8787,"meta":8789,"metrics":12,"pricing_and_payment":8790,"provider":8792,"seo_and_faqs":12,"stem":8793,"technical_details":8794,"ui_configuration":8797,"uuid":12,"__hash__":8798},"packages\u002Fpackages\u002Fznunyckeditor5-autocomplete-plugin.json",{"title":8769,"slug":8770,"summary":8771,"tags":8772,"categories":8777,"summary_de":8778},"@znuny\u002Fckeditor5-autocomplete-plugin","znunyckeditor5-autocomplete-plugin","A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.",[8773,8774,81,8775,8776],"CKEditor 5","Autocomplete","Rich Text Editor","Mentions",[3413,3011],"Ein CKEditor 5-Plugin für Znuny, das erweiterbare Autovervollständigungsfunktionen wie Erwähnungen und HTML-Ersetzungslogik für den Ticket-Editor bereitstellt.",[8780],{"type":2395,"text":2486,"url":8781,"is_internal":16},"https:\u002F\u002Fwww.npmjs.com\u002Fpackage\u002F@znuny\u002Fckeditor5-autocomplete-plugin",{"systems":8783,"dependencies":8786},[8784],{"system_id":2116,"system_name":81,"supported_versions":8785},[2408,2409],[],{"screenshots":8788},[],{},{"is_free":15,"payment_models":8791},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznunyckeditor5-autocomplete-plugin",{"package_type":2925,"repository_url":8795,"latest_version":8796,"license":2620},"https:\u002F\u002Fgithub.com\u002Fznuny\u002Fckeditor5-autocomplete-plugin","0.0.13",{"is_featured":16,"layout_template":2507,"show_author_badge":16},"048LKyIE7WVU1O3dkILgHjQYfKC7bvFVt9OcJl8LqKU",{"id":8800,"basic_info":8801,"calls_to_action":8809,"compatibility":8812,"extension":11,"media":8819,"meta":8821,"metrics":12,"pricing_and_payment":8822,"provider":8824,"seo_and_faqs":12,"stem":8825,"technical_details":8826,"ui_configuration":8827,"uuid":12,"__hash__":8828},"packages\u002Fpackages\u002Fznunycodepolicy.json",{"title":8802,"slug":8803,"summary":8804,"tags":8805,"categories":8807,"summary_de":8808},"ZnunyCodePolicy","znunycodepolicy","A development utility for Znuny and OTRS that checks extension packages for compliance with coding standards and best practices.",[4393,6181,6182,8806],"QA",[4358],"Ein Entwicklungswerkzeug für Znuny und OTRS, das Erweiterungspakete auf die Einhaltung von Coding-Standards und Best Practices prüft.",[8810],{"type":2395,"text":2486,"url":8811,"is_internal":16},"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnunyCodePolicy",{"systems":8813,"dependencies":8818},[8814,8816],{"system_id":2116,"system_name":81,"supported_versions":8815},[2402,2403,2404,2405,2406,2407,2408,2409],{"system_id":2528,"system_name":2529,"supported_versions":8817},[2402],[],{"screenshots":8820},[],{},{"is_free":15,"payment_models":8823},[],{"vendor_name":2347,"vendor_type":2886,"is_support_provider":16},"packages\u002Fznunycodepolicy",{"package_type":2427,"repository_url":8811,"license":2468,"latest_version":6336},{"is_featured":16,"layout_template":2507,"show_author_badge":16},"5adqhhL014dlRdW929pi8pT1xJhxJXq5Ijpm-6Hx9A8",[8830,8856,8893,8916,8935,8966,8993,9012,9036,9061],{"id":8831,"title":8832,"action_url":8833,"compatibility":8834,"currency":2417,"developer":513,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":8841,"meta":8843,"metrics":12,"price":12,"skin_type":8844,"slug":8845,"stem":8846,"summary":8847,"summary_de":8848,"tags":8849,"technical_details":8854,"__hash__":8855},"skins\u002Fskins\u002Feionetotrstheme.json","EIONET OTRS Theme","https:\u002F\u002Fgithub.com\u002Feea\u002Feionet.otrs.theme",{"systems":8835},[8836,8839],{"system_id":2528,"system_name":8837,"supported_versions":8838},"OTRS Community Edition",[4146,2644,2645],{"system_id":2116,"system_name":81,"supported_versions":8840},[2645],{"screenshots":8842},[],{},"both","eionetotrstheme","skins\u002Feionetotrstheme","A custom theme and skin for OTRS (Open Ticket Request System) and Znuny, developed by the European Environment Agency (EEA) for the EIONET network. It provides a unified visual identity for both the agent and customer interfaces, including custom CSS and branding elements.","Ein benutzerdefiniertes Theme und Skin für OTRS (Open Ticket Request System) und Znuny, entwickelt von der Europäischen Umweltagentur (EEA) für das EIONET-Netzwerk. Es bietet eine einheitliche visuelle Identität für die Agenten- und Kundenschnittstellen, einschließlich benutzerdefinierter CSS- und Branding-Elemente.",[80,81,8850,8851,8852,8853,27],"Theme","Skin","EEA","EIONET",{"package_type":2427,"repository_url":8833,"license":2655},"fxRg52bZeo0Xj-OMkZ1TqxJKtJLpCl2Rfw6FoIrGi7k",{"id":8857,"title":8858,"action_url":8859,"compatibility":8860,"currency":2417,"developer":539,"developer_id":540,"extension":11,"full_description":8868,"is_free":15,"media":8869,"meta":8873,"metrics":8874,"price":12,"skin_type":8877,"slug":8878,"stem":8879,"summary":8880,"summary_de":8881,"tags":8882,"technical_details":8888,"__hash__":8892},"skins\u002Fskins\u002Fmodern-skin-customer.json","Modern Skin Customer","https:\u002F\u002Fefflux.de\u002Fen\u002Fadd-ons\u002F5\u002FModern%20Skin%20Customer",{"systems":8861},[8862,8864,8866],{"system_id":2116,"system_name":81,"supported_versions":8863},[2402,2403,2404,2405,2406,2407],{"system_id":2528,"system_name":8837,"supported_versions":8865},[2402],{"system_id":680,"system_name":478,"supported_versions":8867},[2538,2539],"Give your OTRS\u002FZnuny customer portal a complete facelift. Modern Skin Customer provides a flat, clean design overhaul for the customer-facing interface.",{"screenshots":8870},[8871],{"url":536,"alt_text":8872,"is_primary":15},"Modern Customer Skin Ticket Overview",{},{"total_downloads":2415,"average_rating":8875,"review_count":8876},5,1,"customer","modern-skin-customer","skins\u002Fmodern-skin-customer","A modern and flat customer skin for Znuny, OTOBO, and OTRS Community Edition featuring over 1,100 lines of CSS to provide a clean, responsive, and visually updated interface for the customer portal.","Ein modernes und flaches Customer-Skin für Znuny, OTOBO und OTRS Community Edition mit über 1.100 Zeilen CSS für eine saubere, responsive und optisch aktualisierte Benutzeroberfläche des Kundenportals.",[8883,8884,8885,8886,8887],"skin","customer portal","design","responsive","flat design",{"latest_version":2504,"release_date":8889,"license":8890,"package_type":2427,"repository_url":12,"install_instructions":8891},"2020-04-01","Proprietary (Free)","Install via the Efflux Repository in OTRS Package Manager.","sQD8sO4t8Y9jc6Rg-2o-aPSQ8eT_MoSDdJRh5QaWJao",{"id":8894,"title":8895,"action_url":8896,"compatibility":8897,"currency":2417,"developer":539,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":8903,"meta":8905,"metrics":12,"price":12,"skin_type":8906,"slug":8907,"stem":8908,"summary":8909,"summary_de":8910,"tags":8911,"technical_details":8914,"__hash__":8915},"skins\u002Fskins\u002Fmodernskin.json","ModernSkin","https:\u002F\u002Fgithub.com\u002Fefflux\u002FModernSkin",{"systems":8898},[8899,8901],{"system_id":2528,"system_name":8837,"supported_versions":8900},[4146,2644,2645],{"system_id":2116,"system_name":81,"supported_versions":8902},[2645],{"screenshots":8904},[],{},"agent","modernskin","skins\u002Fmodernskin","A modern and flat agent skin for OTRS and Znuny, designed to provide a cleaner, more contemporary interface with a flat design aesthetic.","Ein modernes und flaches Agenten-Skin für OTRS und Znuny, das eine übersichtlichere und zeitgemäße Benutzeroberfläche im Flat-Design bietet.",[8851,8912,4519,8913,4291],"Agent","Flat Design",{"package_type":2427,"repository_url":8896,"license":2468},"WmNj01CdZtxLD_l8L6ZuDKnIdzIG4vbhOegH-I2twRQ",{"id":8917,"title":8918,"action_url":8919,"compatibility":8920,"currency":2417,"developer":1224,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":8924,"meta":8926,"metrics":12,"price":12,"skin_type":8906,"slug":8927,"stem":8928,"summary":8929,"summary_de":8930,"tags":8931,"technical_details":8933,"__hash__":8934},"skins\u002Fskins\u002Fnerimotrstheme.json","Nerim OTRS Theme","https:\u002F\u002Fgithub.com\u002Fmaro4inter\u002FNerim.otrs.theme",{"systems":8921},[8922],{"system_id":2528,"system_name":8837,"supported_versions":8923},[4145],{"screenshots":8925},[],{},"nerimotrstheme","skins\u002Fnerimotrstheme","A responsive theme for the OTRS agent interface, built with Twitter Bootstrap 3.1.1. It is designed for OTRS version 3.x using the legacy .dtl template format to provide a modern, mobile-friendly look for the agent dashboard and ticket views.","Ein responsives Theme für das OTRS-Agenten-Interface, basierend auf Twitter Bootstrap 3.1.1. Es wurde für OTRS-Versionen der 3.x-Reihe entwickelt und nutzt das veraltete .dtl-Template-Format, um dem Agenten-Dashboard und der Ticket-Ansicht ein modernes, mobilfreundliches Design zu verleihen.",[8850,4522,1232,4426,8932],"Responsive",{"package_type":2427,"repository_url":8919,"license":2655},"byf5GHNpxC32Yzwy3K7ZER29fKuyVDWglywX9vVPTtE",{"id":8936,"title":8937,"action_url":8938,"compatibility":8939,"currency":2417,"developer":8944,"developer_id":12,"extension":11,"full_description":8945,"is_free":15,"media":8946,"meta":8951,"metrics":8952,"price":12,"skin_type":8906,"slug":8953,"stem":8954,"summary":8955,"summary_de":8956,"tags":8957,"technical_details":8961,"__hash__":8965},"skins\u002Fskins\u002Fotobo-dark-skin.json","OTOBO Dark Skin","https:\u002F\u002Fgithub.com\u002Frelkai\u002Fotobo-dark-skin\u002Freleases",{"systems":8940},[8941],{"system_id":680,"system_name":478,"supported_versions":8942},[5215,5216,8943],"11.0.x","relkai","A dark theme for the OTOBO agent interface. Replaces the default bright skin with carefully chosen dark colors for all standard pages, FAQ, and Survey modules.",{"screenshots":8947},[8948],{"url":8949,"alt_text":8950,"is_primary":15},"https:\u002F\u002Fopengraph.githubassets.com\u002F1\u002Frelkai\u002Fotobo-dark-skin","OTOBO Dark Skin dashboard view",{},{"total_downloads":2415,"average_rating":2415,"review_count":2415},"otobo-dark-skin","skins\u002Fotobo-dark-skin","A dark skin for the OTOBO agent interface designed to reduce eye strain. It is based on the default skin files and optimized for agents working long shifts.","Ein dunkles Skin für das OTOBO Agent-Interface zur Reduzierung der Augenbelastung. Es basiert auf den Standard-Skin-Dateien und ist für Agenten in langen Schichten optimiert.",[8958,8959,8960,8883,680],"dark mode","agent interface","ui",{"latest_version":2504,"release_date":8962,"license":2655,"package_type":2427,"repository_url":8963,"install_instructions":8964},"2025-10-24","https:\u002F\u002Fgithub.com\u002Frelkai\u002Fotobo-dark-skin","Download the OPM file from Releases and install via Admin > Package Manager.","fQOcCKdKcdukQu3mwSDxocAdh_YmIt76ICkJEK0Nk38",{"id":8967,"title":8968,"action_url":8969,"compatibility":8970,"currency":2417,"developer":8978,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":8979,"meta":8981,"metrics":12,"price":12,"skin_type":8906,"slug":8982,"stem":8983,"summary":8984,"summary_de":8985,"tags":8986,"technical_details":8991,"__hash__":8992},"skins\u002Fskins\u002Fotrs-dark-theme.json","OTRS \u002F Znuny Dark Theme (Slugin)","https:\u002F\u002Fgithub.com\u002Fvladslugin987\u002Fotrs-dark-theme",{"systems":8971},[8972,8974,8976],{"system_id":2528,"system_name":8837,"supported_versions":8973},[2645],{"system_id":2116,"system_name":81,"supported_versions":8975},[2645,2710],{"system_id":680,"system_name":478,"supported_versions":8977},[3261],"Vladislav Slugin (vsdev)",{"screenshots":8980},[],{},"otrs-dark-theme","skins\u002Fotrs-dark-theme","A browser extension that provides a dark mode for the agent interface of OTRS, Znuny, and OTOBO. It uses CSS injection to modernize the UI, reduce eye strain, and improve visual comfort for service desk agents.","Eine Browser-Erweiterung, die einen Dark Mode für das Agent-Interface von OTRS, Znuny und OTOBO bereitstellt. Sie nutzt CSS-Injektion, um die Benutzeroberfläche zu modernisieren, die Augenbelastung zu reduzieren und den visuellen Komfort für Service-Desk-Mitarbeiter zu erhöhen.",[8987,8988,1780,8989,8990],"dark-mode","ui-enhancement","agent-interface","css-injection",{"package_type":2427,"repository_url":8969,"license":2505},"9htyKfW4RqOStBNzpc0nw4P_i-DbmUOdfGIJTDKyZno",{"id":8994,"title":8995,"action_url":8996,"compatibility":8997,"currency":2417,"developer":1116,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":9001,"meta":9003,"metrics":12,"price":12,"skin_type":8906,"slug":8995,"stem":9004,"summary":9005,"summary_de":9006,"tags":9007,"technical_details":9010,"__hash__":9011},"skins\u002Fskins\u002Fotrs-theme-famfamfam.json","otrs-theme-famfamfam","https:\u002F\u002Fgithub.com\u002FKwadroNaut\u002Fotrs-theme-famfamfam",{"systems":8998},[8999],{"system_id":2528,"system_name":8837,"supported_versions":9000},[4145,4146,2644],{"screenshots":9002},[],{},"skins\u002Fotrs-theme-famfamfam","An OTRS theme based on the FamFamFam Silk icon set, designed to replace the default icons in the agent interface with a more professional and comprehensive set of icons.","Ein OTRS-Theme basierend auf dem FamFamFam Silk Icon-Set, das die Standard-Icons in der Agenten-Oberfläche durch ein professionelleres und umfangreicheres Set ersetzt.",[80,8850,9008,9009,4522],"Icons","FamFamFam",{"package_type":2427,"repository_url":8996,"license":2655},"Hy8OkzsL5OQ78hu1Pdjso_BH8aYSxIAJmPgB2MUleq8",{"id":9013,"title":9014,"action_url":9015,"compatibility":9016,"currency":2417,"developer":582,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":9022,"meta":9024,"metrics":12,"price":12,"skin_type":8906,"slug":9025,"stem":9026,"summary":9027,"summary_de":9028,"tags":9029,"technical_details":9033,"__hash__":9035},"skins\u002Fskins\u002Fotrst1theme.json","otrs_t1_theme","https:\u002F\u002Fgithub.com\u002Fevanmeier\u002Fotrs_t1_theme",{"systems":9017},[9018,9020],{"system_id":2528,"system_name":8837,"supported_versions":9019},[2644,2645],{"system_id":2116,"system_name":81,"supported_versions":9021},[2645],{"screenshots":9023},[],{},"otrst1theme","skins\u002Fotrst1theme","A custom agent interface theme for OTRS and Znuny, designed to provide a modified visual layout for the agent portal. It focuses on enhancing the user experience for service desk agents by offering a cleaner and more modern design compared to the standard skins.","Ein benutzerdefiniertes Agenten-Interface-Theme für OTRS und Znuny, das ein modifiziertes visuelles Layout für das Agentenportal bietet. Es konzentriert sich auf die Verbesserung der Benutzererfahrung für Service-Desk-Mitarbeiter durch ein saubereres und moderneres Design im Vergleich zu den Standard-Skins.",[9030,8438,9031,9032],"agent-skin","otrs-theme","znuny-theme",{"package_type":2427,"repository_url":9015,"license":9034},"GNU Affero General Public License v3.0","HL6hflIDc_wp1uu7E0cDT4VMMrFC9i7v75M7DhrhTY4",{"id":9037,"title":9038,"action_url":9039,"compatibility":9040,"currency":2417,"developer":9046,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":9047,"meta":9049,"metrics":12,"price":12,"skin_type":8844,"slug":9050,"stem":9051,"summary":9052,"summary_de":9053,"tags":9054,"technical_details":9059,"__hash__":9060},"skins\u002Fskins\u002Fprettyotrstheme.json","pretty.otrs.theme","https:\u002F\u002Fgithub.com\u002FZakharovAndrew\u002Fpretty.otrs.theme",{"systems":9041},[9042,9044],{"system_id":2528,"system_name":8837,"supported_versions":9043},[2644,2645],{"system_id":2116,"system_name":81,"supported_versions":9045},[2645],"ZakharovAndrew",{"screenshots":9048},[],{},"prettyotrstheme","skins\u002Fprettyotrstheme","A custom theme for OTRS and Znuny designed to provide a more modern and visually appealing interface for both agents and customers by modifying the default skin and frontend settings.","Ein modernes und optisch ansprechendes Theme für OTRS und Znuny, das sowohl die Agenten- als auch die Kundenoberfläche durch Anpassung der Standard-Skins und Frontend-Einstellungen verbessert.",[9055,8883,681,2116,8960,9056,9057,8989,9058],"theme","ux","modern","customer-interface",{"package_type":2427,"repository_url":9039,"license":2655},"197pvBIYr5cM4poK1wjMn4VJF61a6NoDNQ1pYj2oNjQ",{"id":9062,"title":9063,"action_url":9064,"compatibility":9065,"currency":2417,"developer":9069,"developer_id":12,"extension":11,"full_description":12,"is_free":15,"media":9070,"meta":9072,"metrics":12,"price":12,"skin_type":8844,"slug":9063,"stem":9073,"summary":9074,"summary_de":9075,"tags":9076,"technical_details":9078,"__hash__":9079},"skins\u002Fskins\u002Fvoinet-otrs-theme.json","voinet-otrs-theme","https:\u002F\u002Fgithub.com\u002Ftbaschak\u002Fvoinet-otrs-theme",{"systems":9066},[9067],{"system_id":2528,"system_name":8837,"supported_versions":9068},[3551],"Theo Baschak",{"screenshots":9071},[],{},"skins\u002Fvoinet-otrs-theme","A custom theme for OTRS 3.3, originally developed for Voi Networks. It provides a modified interface for both agents and customers, enhancing the visual experience of the legacy OTRS 3.3 platform.","Ein maßgeschneidertes Theme für OTRS 3.3, das ursprünglich für Voi Networks entwickelt wurde. Es bietet eine modifizierte Benutzeroberfläche für Agenten und Kunden und verbessert das visuelle Erlebnis der älteren OTRS 3.3-Plattform.",[681,9055,8883,8989,9058,9077],"legacy",{"package_type":2427,"repository_url":9064,"license":4448},"R4ZXQeTEsk1WV_4umcO_XAncetxCMaX0R2fyQiBufz0",[9081,9098,9112,9123,9139],{"id":9082,"architecture":9083,"description":9084,"documentation_url":9085,"extension":11,"fork_of":2528,"full_description":9086,"initial_release_year":9087,"is_active":15,"language":84,"license":2590,"logo_url":9088,"meta":9089,"name":2874,"package_format":2427,"package_manager_url":9090,"repository_url":12,"slug":1037,"stem":9091,"tags":9092,"vendor_id":9095,"website":9096,"__hash__":9097},"ticketsystems\u002Fticketsystems\u002Fkix.json","LAMP","ITSM and service management platform derived from OTRS, developed by cape IT GmbH, focused on asset management and CMDB.","https:\u002F\u002Fdocs.kixdesk.com","KIX (formerly KIX4OTRS) is a service management platform that evolved from OTRS. Developed by cape IT GmbH, it focuses on IT asset management, CMDB integration, and professional ITSM workflows. KIX offers both a classic Perl-based version and a newer KIX 18 rewrite.",2006,"https:\u002F\u002Flogo.clearbit.com\u002Fkixdesk.com",{},"https:\u002F\u002Fwww.kixdesk.com\u002Fen\u002Fsoftware","ticketsystems\u002Fkix",[28,435,9093,84,9094],"Asset-Management","OTRS-Fork","cape-it","https:\u002F\u002Fwww.kixdesk.com","Mbuf5xM01okSl8xv73eqoXp_beSv7sQ4f5jOub0YjcI",{"id":9099,"architecture":9100,"description":9101,"documentation_url":9102,"extension":11,"fork_of":2528,"full_description":9103,"initial_release_year":9104,"is_active":15,"language":84,"license":9105,"logo_url":1873,"meta":9106,"name":478,"package_format":2427,"package_manager_url":9107,"repository_url":5367,"slug":680,"stem":9108,"tags":9109,"vendor_id":1877,"website":1174,"__hash__":9111},"ticketsystems\u002Fticketsystems\u002Fotobo.json","LAMP \u002F Docker (MariaDB, Elasticsearch, Redis, Nginx, Gazelle)","Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.","https:\u002F\u002Fdoc.otobo.org","OTOBO is a community-driven open-source helpdesk and ITSM system, forked from OTRS Community Edition by Rother OSS GmbH. It features native Docker support, Elasticsearch-powered full-text search, Redis caching, and a growing ecosystem of add-on packages.",2020,"GNU GPL v3.0",{},"https:\u002F\u002Fftp.otobo.org\u002Fpub\u002Fotobo\u002Fpackages\u002F","ticketsystems\u002Fotobo",[28,456,84,9094,9110,367],"Open-Source","nRgD-gqhUC8KLAaR_qIDIg-S8WWAqC-V705altVk_gA",{"id":9113,"architecture":9083,"description":9114,"documentation_url":12,"extension":11,"fork_of":12,"full_description":9115,"initial_release_year":9116,"is_active":16,"language":84,"license":9105,"logo_url":9117,"meta":9118,"name":8837,"package_format":2427,"package_manager_url":12,"repository_url":12,"slug":2528,"stem":9119,"tags":9120,"vendor_id":12,"website":922,"__hash__":9122},"ticketsystems\u002Fticketsystems\u002Fotrs-ce.json","The original open-source ITSM platform (retired in 2021). Foundation for Znuny, OTOBO, and KIX forks.","OTRS (Open Ticket Request System) Community Edition was one of the most widely used open-source ITSM platforms. Originally developed by OTRS AG, the community edition was retired in January 2021. Its codebase lives on through active forks: Znuny, OTOBO, and KIX.",2001,"https:\u002F\u002Flogo.clearbit.com\u002Fotrs.com",{},"ticketsystems\u002Fotrs-ce",[28,456,84,4426,9121],"Retired","H2IGbkrBl9gngQggZNVmbs9pzj9CGYpYnBd0gpsFkk0",{"id":9124,"architecture":9125,"description":9126,"documentation_url":9127,"extension":11,"fork_of":12,"full_description":9128,"initial_release_year":9129,"is_active":15,"language":1024,"license":2590,"logo_url":9130,"meta":9131,"name":105,"package_format":2894,"package_manager_url":12,"repository_url":9132,"slug":154,"stem":9133,"tags":9134,"vendor_id":9137,"website":2319,"__hash__":9138},"ticketsystems\u002Fticketsystems\u002Fzammad.json","Ruby on Rails, PostgreSQL\u002FMySQL, Elasticsearch, Redis","Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.","https:\u002F\u002Fdocs.zammad.org","Zammad is a web-based, open-source helpdesk and customer support system built in Ruby on Rails. It supports email, chat, telephone, Twitter, and Facebook as communication channels. Zammad stands out with its modern UI, powerful search via Elasticsearch, and extensibility through custom packages.",2017,"https:\u002F\u002Flogo.clearbit.com\u002Fzammad.com",{},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad","ticketsystems\u002Fzammad",[456,1024,9110,9135,9136],"Modern-UI","REST-API","zammad-foundation","O-FEbEjacJ_j3iOBe00ucM1oJUzzYqILIuVWbzaE_LQ",{"id":9140,"architecture":9141,"description":9142,"documentation_url":9143,"extension":11,"fork_of":2528,"full_description":9144,"initial_release_year":9145,"is_active":15,"language":84,"license":2590,"logo_url":2344,"meta":9146,"name":81,"package_format":2427,"package_manager_url":9147,"repository_url":9148,"slug":2116,"stem":9149,"tags":9150,"vendor_id":2348,"website":9151,"__hash__":9152},"ticketsystems\u002Fticketsystems\u002Fznuny.json","LAMP (Linux, Apache, MySQL\u002FMariaDB\u002FPostgreSQL, Perl)","Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.","https:\u002F\u002Fdoc.znuny.org","Znuny is the community-driven continuation of the OTRS Community Edition, maintained by Znuny GmbH. It provides a full-featured IT Service Management platform supporting ITIL processes, a powerful Generic Interface for integrations, and an extensive package ecosystem.",2021,{},"https:\u002F\u002Faddons.znuny.com","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny","ticketsystems\u002Fznuny",[28,456,84,9094,9110,705],"https:\u002F\u002Fwww.znuny.com","Imq2sbRhKhcLV4mxt5ZjCuVHb621u7vs7XpENxCutUY",[9154,9164,9172,9180,9188,9196,9204,9212,9220,9228,9237,9246,9254,9262,9270,9278,9286,9294,9302,9310,9318,9326,9334,9342,9350,9358,9366,9374,9382,9390,9398,9406,9414,9422,9431,9440,9449,9457,9465,9474,9482,9490,9499,9507,9515,9523,9531,9539,9547,9556],{"id":9155,"description":12,"description_de":12,"extension":11,"meta":9156,"name":9157,"organization_id":145,"organization_name":144,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9159,"stem":9160,"systems":9161,"tags":9162,"__hash__":9163},"services\u002Fservices\u002Fbastian-kuhn-general-support.json",{},"General ITSM Support","support","bastian-kuhn-general-support","services\u002Fbastian-kuhn-general-support",[],[],"koEhcW439Z7mBQ0MSNL1UIJR6VRzNCiAKWdBjwhoNMo",{"id":9165,"description":12,"description_de":12,"extension":11,"meta":9166,"name":9157,"organization_id":197,"organization_name":196,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9167,"stem":9168,"systems":9169,"tags":9170,"__hash__":9171},"services\u002Fservices\u002Fbestpractical-general-support.json",{},"bestpractical-general-support","services\u002Fbestpractical-general-support",[],[],"j2yMyK1vElFDN7JXfcWlT_E4ZHEv_97PRye6NIq7Ok8",{"id":9173,"description":12,"description_de":12,"extension":11,"meta":9174,"name":9157,"organization_id":243,"organization_name":242,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9175,"stem":9176,"systems":9177,"tags":9178,"__hash__":9179},"services\u002Fservices\u002Fcodebar-ag-general-support.json",{},"codebar-ag-general-support","services\u002Fcodebar-ag-general-support",[],[],"7GmeAI1fo83Fi1usY2jgRniLEsZHpEzjUqJTYPB-zbs",{"id":9181,"description":12,"description_de":12,"extension":11,"meta":9182,"name":9157,"organization_id":267,"organization_name":266,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9183,"stem":9184,"systems":9185,"tags":9186,"__hash__":9187},"services\u002Fservices\u002Fcombodo-general-support.json",{},"combodo-general-support","services\u002Fcombodo-general-support",[],[],"nzphJyeyEJTNf2EKrYzVfqbWf-pK5rCtmZjCUdCYBpU",{"id":9189,"description":12,"description_de":12,"extension":11,"meta":9190,"name":9157,"organization_id":291,"organization_name":290,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9191,"stem":9192,"systems":9193,"tags":9194,"__hash__":9195},"services\u002Fservices\u002Fcomplemento-general-support.json",{},"complemento-general-support","services\u002Fcomplemento-general-support",[],[],"sQPUTpP_Dw8e7tHkN3OdbKZmHMQd33GPQgUs63vwJsE",{"id":9197,"description":12,"description_de":12,"extension":11,"meta":9198,"name":9157,"organization_id":382,"organization_name":381,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9199,"stem":9200,"systems":9201,"tags":9202,"__hash__":9203},"services\u002Fservices\u002Fdennykorsukewitz-general-support.json",{},"dennykorsukewitz-general-support","services\u002Fdennykorsukewitz-general-support",[],[],"YRiQW6F6qrAozAIjTqrBFCLynCeQdsU5wtjgCdy9GnE",{"id":9205,"description":12,"description_de":12,"extension":11,"meta":9206,"name":9157,"organization_id":426,"organization_name":425,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9207,"stem":9208,"systems":9209,"tags":9210,"__hash__":9211},"services\u002Fservices\u002Fdigineo-general-support.json",{},"digineo-general-support","services\u002Fdigineo-general-support",[],[],"LP15zb5DuI3JgH3Njx0L07IzzlaJyTz3BgUSPHK_Ny4",{"id":9213,"description":547,"description_de":12,"extension":11,"meta":9214,"name":546,"organization_id":540,"organization_name":539,"price_text":548,"pricing_url":531,"service_type":9158,"sla":12,"slug":9215,"stem":9216,"systems":9217,"tags":9218,"__hash__":9219},"services\u002Fservices\u002Fefflux-addon-installation-support.json",{},"efflux-addon-installation-support","services\u002Fefflux-addon-installation-support",[],[],"TjeoT7QMK0yL0R2Ng4OKauoLmlpwiPT38rQ0jrCbDSc",{"id":9221,"description":558,"description_de":12,"extension":11,"meta":9222,"name":557,"organization_id":540,"organization_name":539,"price_text":548,"pricing_url":531,"service_type":9158,"sla":12,"slug":9223,"stem":9224,"systems":9225,"tags":9226,"__hash__":9227},"services\u002Fservices\u002Fefflux-maintenance-for-otrs-znuny-and-otobo-extensions.json",{},"efflux-maintenance-for-otrs-znuny-and-otobo-extensions","services\u002Fefflux-maintenance-for-otrs-znuny-and-otobo-extensions",[],[],"XEK4L6rn1_W9LiHn5i43t_swKpnPg8ZR8C2dmfwg5EM",{"id":9229,"description":12,"description_de":12,"extension":11,"meta":9230,"name":563,"organization_id":540,"organization_name":539,"price_text":12,"pricing_url":12,"service_type":9158,"sla":9231,"slug":9232,"stem":9233,"systems":9234,"tags":9235,"__hash__":9236},"services\u002Fservices\u002Fefflux-support-sla-details.json",{},{"name":563,"response_time":564,"resolution_time":564,"availability":565,"coverage_hours":566,"notes":567},"efflux-support-sla-details","services\u002Fefflux-support-sla-details",[],[],"UlW57cVDU5ufATwuRe4supaIjDk3IKPUZ1Qw59s4b6o",{"id":9238,"description":554,"description_de":12,"extension":11,"meta":9239,"name":553,"organization_id":540,"organization_name":539,"price_text":548,"pricing_url":531,"service_type":9240,"sla":12,"slug":9241,"stem":9242,"systems":9243,"tags":9244,"__hash__":9245},"services\u002Fservices\u002Fefflux-ui-and-skin-customization.json",{},"development","efflux-ui-and-skin-customization","services\u002Fefflux-ui-and-skin-customization",[],[],"bbnF-uOxqfSEOIJf_8lKFQ6118Xa8ZdViIlAd-wddy4",{"id":9247,"description":12,"description_de":12,"extension":11,"meta":9248,"name":9157,"organization_id":605,"organization_name":604,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9249,"stem":9250,"systems":9251,"tags":9252,"__hash__":9253},"services\u002Fservices\u002Ffglashauser-general-support.json",{},"fglashauser-general-support","services\u002Ffglashauser-general-support",[],[],"a1HPj_VBbRIeNTKTJAE9D2_XlVFnfj0myYnWpUf0Sc4",{"id":9255,"description":12,"description_de":12,"extension":11,"meta":9256,"name":9157,"organization_id":672,"organization_name":671,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9257,"stem":9258,"systems":9259,"tags":9260,"__hash__":9261},"services\u002Fservices\u002Ffreiconoss-general-support.json",{},"freiconoss-general-support","services\u002Ffreiconoss-general-support",[],[],"uexJaMBsz-II9xJ_G5I8GcfU_1ne34zmVX28008aJ3A",{"id":9263,"description":12,"description_de":12,"extension":11,"meta":9264,"name":9157,"organization_id":695,"organization_name":694,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9265,"stem":9266,"systems":9267,"tags":9268,"__hash__":9269},"services\u002Fservices\u002Fglpi-project-general-support.json",{},"glpi-project-general-support","services\u002Fglpi-project-general-support",[],[],"Kc1r3lj-4X7uRVPSTpZR8O58pnIlX9YKvuF1UbIxAWI",{"id":9271,"description":12,"description_de":12,"extension":11,"meta":9272,"name":9157,"organization_id":763,"organization_name":762,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9273,"stem":9274,"systems":9275,"tags":9276,"__hash__":9277},"services\u002Fservices\u002Fheptacom-general-support.json",{},"heptacom-general-support","services\u002Fheptacom-general-support",[],[],"0FgBeDDybtpwNp4JRet4EVyhNwlxjQHJ2DP14C3dS2U",{"id":9279,"description":12,"description_de":12,"extension":11,"meta":9280,"name":9157,"organization_id":836,"organization_name":835,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9281,"stem":9282,"systems":9283,"tags":9284,"__hash__":9285},"services\u002Fservices\u002Fhzsk-general-support.json",{},"hzsk-general-support","services\u002Fhzsk-general-support",[],[],"BFl8RcJGmVzP7H0Wf4K55TvS-2TESuxLccZrddf-0yc",{"id":9287,"description":12,"description_de":12,"extension":11,"meta":9288,"name":9157,"organization_id":883,"organization_name":882,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9289,"stem":9290,"systems":9291,"tags":9292,"__hash__":9293},"services\u002Fservices\u002Fintelicolab-general-support.json",{},"intelicolab-general-support","services\u002Fintelicolab-general-support",[],[],"5ZpY99zR5VrGiAX2rt2cAaJ9K96-ckE1g30VTvD3VII",{"id":9295,"description":12,"description_de":12,"extension":11,"meta":9296,"name":9157,"organization_id":1037,"organization_name":1036,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9297,"stem":9298,"systems":9299,"tags":9300,"__hash__":9301},"services\u002Fservices\u002Fkix-general-support.json",{},"kix-general-support","services\u002Fkix-general-support",[],[],"sWqRe1Y3NL5QU0_sKAJeWy4NxVhSmwjKXCCKp-pOYMs",{"id":9303,"description":12,"description_de":12,"extension":11,"meta":9304,"name":9157,"organization_id":1057,"organization_name":1036,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9305,"stem":9306,"systems":9307,"tags":9308,"__hash__":9309},"services\u002Fservices\u002Fkix-service-software-general-support.json",{},"kix-service-software-general-support","services\u002Fkix-service-software-general-support",[],[],"dRmTHy6qbazJLNOh8fvitiFruX7bG4qAbUyYBAjiD_M",{"id":9311,"description":12,"description_de":12,"extension":11,"meta":9312,"name":9157,"organization_id":1117,"organization_name":1116,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9313,"stem":9314,"systems":9315,"tags":9316,"__hash__":9317},"services\u002Fservices\u002Fkwadronaut-general-support.json",{},"kwadronaut-general-support","services\u002Fkwadronaut-general-support",[],[],"Z5XfMTPoJgOL6vMFE7itCBshgcY1Ar6oXGrP2dxv2uA",{"id":9319,"description":12,"description_de":12,"extension":11,"meta":9320,"name":9157,"organization_id":1161,"organization_name":1160,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9321,"stem":9322,"systems":9323,"tags":9324,"__hash__":9325},"services\u002Fservices\u002Flleszczynski-general-support.json",{},"lleszczynski-general-support","services\u002Flleszczynski-general-support",[],[],"nIGKppkIO6cODul7HL3evIx4dVLFK0-3MPqvWxwZX18",{"id":9327,"description":12,"description_de":12,"extension":11,"meta":9328,"name":9157,"organization_id":1270,"organization_name":1269,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9329,"stem":9330,"systems":9331,"tags":9332,"__hash__":9333},"services\u002Fservices\u002Fmaxence-de-general-support.json",{},"maxence-de-general-support","services\u002Fmaxence-de-general-support",[],[],"F0Lm7bdJy7NHAna3PhYei1gFo7y7i16J4QSUKEV5eKI",{"id":9335,"description":12,"description_de":12,"extension":11,"meta":9336,"name":9157,"organization_id":1313,"organization_name":1312,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9337,"stem":9338,"systems":9339,"tags":9340,"__hash__":9341},"services\u002Fservices\u002Fmichielb-general-support.json",{},"michielb-general-support","services\u002Fmichielb-general-support",[],[],"WgASfX78SGFpC1eq3MnADBaWIK8SVb07prVshUUrEFA",{"id":9343,"description":12,"description_de":12,"extension":11,"meta":9344,"name":9157,"organization_id":1377,"organization_name":1376,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9345,"stem":9346,"systems":9347,"tags":9348,"__hash__":9349},"services\u002Fservices\u002Fmultiotp-general-support.json",{},"multiotp-general-support","services\u002Fmultiotp-general-support",[],[],"zGpfi2X5KcGJFfGJqr0Oxs7pZNvK-f-d8YeRfj26Opc",{"id":9351,"description":12,"description_de":12,"extension":11,"meta":9352,"name":9157,"organization_id":1402,"organization_name":1401,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9353,"stem":9354,"systems":9355,"tags":9356,"__hash__":9357},"services\u002Fservices\u002Fnetways-general-support.json",{},"netways-general-support","services\u002Fnetways-general-support",[],[],"SUpWQSzCubz_ZmymflC7Ch6wWsCzbpHFpcszyWffi1g",{"id":9359,"description":12,"description_de":12,"extension":11,"meta":9360,"name":9157,"organization_id":1425,"organization_name":1424,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9361,"stem":9362,"systems":9363,"tags":9364,"__hash__":9365},"services\u002Fservices\u002Fnextcloud-general-support.json",{},"nextcloud-general-support","services\u002Fnextcloud-general-support",[],[],"Gpr4CkebULsaVbOdH5jUhbB2mCf68nwVaKPsmyWCTxs",{"id":9367,"description":12,"description_de":12,"extension":11,"meta":9368,"name":9157,"organization_id":1448,"organization_name":1447,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9369,"stem":9370,"systems":9371,"tags":9372,"__hash__":9373},"services\u002Fservices\u002Fnics-general-support.json",{},"nics-general-support","services\u002Fnics-general-support",[],[],"KO5pDR60uiK8YGMSyr5Tei9rhAyL0YKjS59hXvYdKeI",{"id":9375,"description":12,"description_de":12,"extension":11,"meta":9376,"name":9157,"organization_id":1574,"organization_name":1573,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9377,"stem":9378,"systems":9379,"tags":9380,"__hash__":9381},"services\u002Fservices\u002Fperlsrvde-general-support.json",{},"perlsrvde-general-support","services\u002Fperlsrvde-general-support",[],[],"T2HtuW9UDrh1JtbFBNdSbV7FCxlpZWMLOHWcYHmm4mY",{"id":9383,"description":12,"description_de":12,"extension":11,"meta":9384,"name":9157,"organization_id":1620,"organization_name":1619,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9385,"stem":9386,"systems":9387,"tags":9388,"__hash__":9389},"services\u002Fservices\u002Fpolonel-general-support.json",{},"polonel-general-support","services\u002Fpolonel-general-support",[],[],"Dzqw3x_dH-Gx1nwvkxihkBUaaQwpNgIWCMsqpyiqa_U",{"id":9391,"description":12,"description_de":12,"extension":11,"meta":9392,"name":9157,"organization_id":1686,"organization_name":1685,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9393,"stem":9394,"systems":9395,"tags":9396,"__hash__":9397},"services\u002Fservices\u002Fradiantsystem-general-support.json",{},"radiantsystem-general-support","services\u002Fradiantsystem-general-support",[],[],"SVC-VrSn8z8MM5w90kQi9Co9FdzNUn25mEWTbnK7L1Q",{"id":9399,"description":12,"description_de":12,"extension":11,"meta":9400,"name":9157,"organization_id":1753,"organization_name":1752,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9401,"stem":9402,"systems":9403,"tags":9404,"__hash__":9405},"services\u002Fservices\u002Frene-bcker-general-support.json",{},"rene-bcker-general-support","services\u002Frene-bcker-general-support",[],[],"sR3PjrZBbdNmQzyDQeGs29gQ7imPimfLhYJ0Ky01WBk",{"id":9407,"description":12,"description_de":12,"extension":11,"meta":9408,"name":9157,"organization_id":1793,"organization_name":1792,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9409,"stem":9410,"systems":9411,"tags":9412,"__hash__":9413},"services\u002Fservices\u002Frkaldung-general-support.json",{},"rkaldung-general-support","services\u002Frkaldung-general-support",[],[],"5OeJ_4lUb525ofebxW1LZ4Oxu4VBZk8pl3twVZprsV8",{"id":9415,"description":1884,"description_de":12,"extension":11,"meta":9416,"name":1883,"organization_id":1877,"organization_name":1876,"price_text":548,"pricing_url":1885,"service_type":9158,"sla":12,"slug":9417,"stem":9418,"systems":9419,"tags":9420,"__hash__":9421},"services\u002Fservices\u002Frother-oss-enterprise-otobo-support.json",{},"rother-oss-enterprise-otobo-support","services\u002Frother-oss-enterprise-otobo-support",[680],[],"G_MKmzZ1Ckg0lOJ__750RjDwTa7P5FkoAnXiAP1GkQU",{"id":9423,"description":1890,"description_de":12,"extension":11,"meta":9424,"name":1889,"organization_id":1877,"organization_name":1876,"price_text":548,"pricing_url":1885,"service_type":9425,"sla":12,"slug":9426,"stem":9427,"systems":9428,"tags":9429,"__hash__":9430},"services\u002Fservices\u002Frother-oss-managed-otobo-hosting.json",{},"hosting","rother-oss-managed-otobo-hosting","services\u002Frother-oss-managed-otobo-hosting",[680],[],"vscSoLlOCUsvXpb3vytycckVRfJmkO-WGsZtZgc1aCo",{"id":9432,"description":1894,"description_de":12,"extension":11,"meta":9433,"name":1893,"organization_id":1877,"organization_name":1876,"price_text":548,"pricing_url":1885,"service_type":9434,"sla":12,"slug":9435,"stem":9436,"systems":9437,"tags":9438,"__hash__":9439},"services\u002Fservices\u002Frother-oss-migration-and-upgrade-services.json",{},"migration","rother-oss-migration-and-upgrade-services","services\u002Frother-oss-migration-and-upgrade-services",[680],[],"8EgM5VUgmby-pXi7bEqghxODmujuziGGIwh48g40uUU",{"id":9441,"description":12,"description_de":12,"extension":11,"meta":9442,"name":563,"organization_id":1877,"organization_name":1876,"price_text":12,"pricing_url":12,"service_type":9158,"sla":9443,"slug":9444,"stem":9445,"systems":9446,"tags":9447,"__hash__":9448},"services\u002Fservices\u002Frother-oss-support-sla-details.json",{},{"name":563,"response_time":1899,"resolution_time":1899,"availability":1900,"coverage_hours":1901,"notes":1902},"rother-oss-support-sla-details","services\u002Frother-oss-support-sla-details",[680],[],"igbNvAVkT_cLEstOn4o1CTmsOnAWuqoBDqM9Of4sjx8",{"id":9450,"description":12,"description_de":12,"extension":11,"meta":9451,"name":9157,"organization_id":1943,"organization_name":1942,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9452,"stem":9453,"systems":9454,"tags":9455,"__hash__":9456},"services\u002Fservices\u002Fs7design-general-support.json",{},"s7design-general-support","services\u002Fs7design-general-support",[],[],"TloDY-vVYtV4NVwfnd25Fg1Q6OXj3JCXgwSHE04zeUs",{"id":9458,"description":12,"description_de":12,"extension":11,"meta":9459,"name":9157,"organization_id":2004,"organization_name":2003,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9460,"stem":9461,"systems":9462,"tags":9463,"__hash__":9464},"services\u002Fservices\u002Fscience-computing-general-support.json",{},"science-computing-general-support","services\u002Fscience-computing-general-support",[],[],"mRjfmKfhMo1iMNGaQ-1wLOEugkQ2DqsQRyJHg6nTh-k",{"id":9466,"description":2098,"description_de":12,"extension":11,"meta":9467,"name":2097,"organization_id":2091,"organization_name":2090,"price_text":548,"pricing_url":2082,"service_type":9468,"sla":12,"slug":9469,"stem":9470,"systems":9471,"tags":9472,"__hash__":9473},"services\u002Fservices\u002Fsoftoft-ai-workflow-consulting-for-itsm.json",{},"consulting","softoft-ai-workflow-consulting-for-itsm","services\u002Fsoftoft-ai-workflow-consulting-for-itsm",[],[],"ljyMkqu9Po03IEtZ8KKLLxjh1pmHiZgXGuYRDv-E8qs",{"id":9475,"description":2103,"description_de":12,"extension":11,"meta":9476,"name":2102,"organization_id":2091,"organization_name":2090,"price_text":548,"pricing_url":2082,"service_type":9240,"sla":12,"slug":9477,"stem":9478,"systems":9479,"tags":9480,"__hash__":9481},"services\u002Fservices\u002Fsoftoft-custom-plugin-and-api-integration.json",{},"softoft-custom-plugin-and-api-integration","services\u002Fsoftoft-custom-plugin-and-api-integration",[],[],"dDyXWXcWAvm8HRrft6cmJn4B2oF-zg_nD_Amkp84n64",{"id":9483,"description":2107,"description_de":12,"extension":11,"meta":9484,"name":2106,"organization_id":2091,"organization_name":2090,"price_text":548,"pricing_url":2082,"service_type":9158,"sla":12,"slug":9485,"stem":9486,"systems":9487,"tags":9488,"__hash__":9489},"services\u002Fservices\u002Fsoftoft-runtime-and-automation-support.json",{},"softoft-runtime-and-automation-support","services\u002Fsoftoft-runtime-and-automation-support",[],[],"eGSIghv37gGtCoUIi9DXIXOd7Obz_mIEAUxniRgDr4E",{"id":9491,"description":12,"description_de":12,"extension":11,"meta":9492,"name":563,"organization_id":2091,"organization_name":2090,"price_text":12,"pricing_url":12,"service_type":9158,"sla":9493,"slug":9494,"stem":9495,"systems":9496,"tags":9497,"__hash__":9498},"services\u002Fservices\u002Fsoftoft-support-sla-details.json",{},{"name":563,"response_time":564,"resolution_time":564,"availability":2112,"coverage_hours":566,"notes":2113},"softoft-support-sla-details","services\u002Fsoftoft-support-sla-details",[],[],"tzgwu6RsydzH_K5-cph3DoIDKejzepVzzOa1o7-COyY",{"id":9500,"description":12,"description_de":12,"extension":11,"meta":9501,"name":9157,"organization_id":2131,"organization_name":2130,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9502,"stem":9503,"systems":9504,"tags":9505,"__hash__":9506},"services\u002Fservices\u002Fsvenoe-general-support.json",{},"svenoe-general-support","services\u002Fsvenoe-general-support",[],[],"HYWAMAbgKCFxl2rLRSBJIPLt2e7yIq7ppyEqzFgMdXg",{"id":9508,"description":12,"description_de":12,"extension":11,"meta":9509,"name":9157,"organization_id":2151,"organization_name":2150,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9510,"stem":9511,"systems":9512,"tags":9513,"__hash__":9514},"services\u002Fservices\u002Ft3easy-general-support.json",{},"t3easy-general-support","services\u002Ft3easy-general-support",[],[],"A7C35ErpACb4z7RAIwnMp2MD2-8u1lhaZNF-pYocC30",{"id":9516,"description":12,"description_de":12,"extension":11,"meta":9517,"name":9157,"organization_id":2259,"organization_name":2258,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9518,"stem":9519,"systems":9520,"tags":9521,"__hash__":9522},"services\u002Fservices\u002Fwearetechnative-general-support.json",{},"wearetechnative-general-support","services\u002Fwearetechnative-general-support",[],[],"y_DLaktBebuTj0CHCCqmq1Ih3je06e1h0I7171GMG5k",{"id":9524,"description":12,"description_de":12,"extension":11,"meta":9525,"name":9157,"organization_id":154,"organization_name":2325,"price_text":12,"pricing_url":12,"service_type":9158,"sla":12,"slug":9526,"stem":9527,"systems":9528,"tags":9529,"__hash__":9530},"services\u002Fservices\u002Fzammad-general-support.json",{},"zammad-general-support","services\u002Fzammad-general-support",[],[],"GMKF-OXKb5_q41HgQMHDIsQYraeuuOLf7slTqrCKHQg",{"id":9532,"description":2355,"description_de":12,"extension":11,"meta":9533,"name":2354,"organization_id":2348,"organization_name":2347,"price_text":548,"pricing_url":2356,"service_type":9158,"sla":12,"slug":9534,"stem":9535,"systems":9536,"tags":9537,"__hash__":9538},"services\u002Fservices\u002Fznuny-gmbh-commercial-znuny-support.json",{},"znuny-gmbh-commercial-znuny-support","services\u002Fznuny-gmbh-commercial-znuny-support",[2116],[],"N1lYaMSn4HohxO2gBwSLnj_QzXKaThyuC9CN4_ILhN8",{"id":9540,"description":2361,"description_de":12,"extension":11,"meta":9541,"name":2360,"organization_id":2348,"organization_name":2347,"price_text":548,"pricing_url":2356,"service_type":9468,"sla":12,"slug":9542,"stem":9543,"systems":9544,"tags":9545,"__hash__":9546},"services\u002Fservices\u002Fznuny-gmbh-managed-services-and-consulting.json",{},"znuny-gmbh-managed-services-and-consulting","services\u002Fznuny-gmbh-managed-services-and-consulting",[2116],[],"cLbW0o_CtYn0B7KQOKKdFJTvS8MCsuw_G72bhPVxpXU",{"id":9548,"description":12,"description_de":12,"extension":11,"meta":9549,"name":563,"organization_id":2348,"organization_name":2347,"price_text":12,"pricing_url":12,"service_type":9158,"sla":9550,"slug":9551,"stem":9552,"systems":9553,"tags":9554,"__hash__":9555},"services\u002Fservices\u002Fznuny-gmbh-support-sla-details.json",{},{"name":563,"response_time":1899,"resolution_time":1899,"availability":2370,"coverage_hours":2371,"notes":2372},"znuny-gmbh-support-sla-details","services\u002Fznuny-gmbh-support-sla-details",[2116],[],"79S6V2y7aMarV_rOKUe7BxFb20_rtmoBtJ4g5xolZU0",{"id":9557,"description":2365,"description_de":12,"extension":11,"meta":9558,"name":2364,"organization_id":2348,"organization_name":2347,"price_text":548,"pricing_url":2356,"service_type":9158,"sla":12,"slug":9559,"stem":9560,"systems":9561,"tags":9562,"__hash__":9563},"services\u002Fservices\u002Fznuny-gmbh-training-and-implementation-support.json",{},"znuny-gmbh-training-and-implementation-support","services\u002Fznuny-gmbh-training-and-implementation-support",[2116],[],"4LhUsSiJxvNDZgd5c0dMuEAv0393IZ5r4sAHEKED48Y",1775982437243]