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It uses CSS injection to modernize the UI, reduce eye strain, and improve visual comfort for service desk agents.","Eine Browser-Erweiterung, die einen Dark Mode für das Agent-Interface von OTRS, Znuny und OTOBO bereitstellt. 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It focuses on enhancing the user experience for service desk agents by offering a cleaner and more modern design compared to the standard skins.","Ein benutzerdefiniertes Agenten-Interface-Theme für OTRS und Znuny, das ein modifiziertes visuelles Layout für das Agentenportal bietet. Es konzentriert sich auf die Verbesserung der Benutzererfahrung für Service-Desk-Mitarbeiter durch ein saubereres und moderneres Design im Vergleich zu den Standard-Skins.",[274,275,276,277],"agent-skin","ui-customization","otrs-theme","znuny-theme",{"package_type":43,"repository_url":258,"license":279},"GNU Affero General Public License v3.0","nQJc0fighnp_ob5Y38sQFX7zdO4GAKUGnRfD3fMf2Tk",{"id":282,"title":283,"action_url":284,"compatibility":285,"currency":21,"developer":291,"developer_id":23,"extension":24,"full_description":23,"hub_verified":25,"is_free":26,"media":292,"meta":294,"metrics":23,"price":23,"skin_type":30,"slug":295,"stem":296,"summary":297,"summary_de":298,"tags":299,"technical_details":305,"__hash__":306},"skins\u002Fskins\u002Fprettyotrstheme.json","pretty.otrs.theme","https:\u002F\u002Fgithub.com\u002FZakharovAndrew\u002Fpretty.otrs.theme",{"systems":286},[287,289],{"system_id":11,"system_name":12,"supported_versions":288},[15,16],{"system_id":18,"system_name":19,"supported_versions":290},[16],"ZakharovAndrew",{"screenshots":293},[],{},"prettyotrstheme","skins\u002Fprettyotrstheme","A custom theme for OTRS and Znuny designed to provide a more modern and visually appealing interface for both agents and customers by modifying the default skin and frontend settings.","Ein modernes und optisch ansprechendes Theme für OTRS und Znuny, das sowohl die Agenten- als auch die Kundenoberfläche durch Anpassung der Standard-Skins und Frontend-Einstellungen verbessert.",[300,87,301,18,200,302,303,230,304],"theme","otrs","ux","modern","customer-interface",{"package_type":43,"repository_url":284,"license":44},"4-Fpp3f_W0vDiodgm8yPZg93DRtV1va9osqwl_sIr8k",{"id":308,"title":309,"action_url":310,"compatibility":311,"currency":21,"developer":316,"developer_id":317,"extension":24,"full_description":318,"hub_verified":25,"is_free":25,"media":319,"meta":333,"metrics":23,"price":23,"skin_type":111,"slug":334,"stem":335,"summary":336,"summary_de":23,"tags":337,"technical_details":338,"__hash__":342},"skins\u002Fskins\u002Fsoftoft-agent.json","Modern UI","https:\u002F\u002Fsoftoft.de\u002Fservices\u002Fagent-skin",{"systems":312},[313],{"system_id":63,"supported_versions":314},[315],"11.1.x","Softoft","softoft","Modern UI ist ein Skin für die OTOBO-11.1-Agentenoberfläche. 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Jeder Agent wählt danach Modern UI Blue, Modern UI Green, Modern UI Gray oder Modern UI Red in den persönlichen Einstellungen.","ulzIFx5totBnJk2NDe6UAgDrH_hppw6eljqumFixpx0",{"id":344,"title":345,"action_url":346,"compatibility":347,"currency":21,"developer":349,"developer_id":23,"extension":24,"full_description":23,"hub_verified":25,"is_free":26,"media":350,"meta":352,"metrics":23,"price":23,"skin_type":111,"slug":353,"stem":354,"summary":355,"summary_de":23,"tags":356,"technical_details":357,"__hash__":358},"skins\u002Fskins\u002Ftuilm-skin.json","TUILM-Skin","https:\u002F\u002Fgithub.com\u002Fmartini\u002FTUILM-Skin",{"systems":348},[],"martini",{"screenshots":351},[],{},"tuilm-skin","skins\u002Ftuilm-skin","",[37],{"package_type":43,"repository_url":346},"faxWWjbwU_VFnM35kVQnDY-4Ksp0d06FT8q67srgMlg",{"id":360,"title":361,"action_url":362,"compatibility":363,"currency":21,"developer":368,"developer_id":23,"extension":24,"full_description":23,"hub_verified":25,"is_free":26,"media":369,"meta":371,"metrics":23,"price":23,"skin_type":30,"slug":361,"stem":372,"summary":373,"summary_de":374,"tags":375,"technical_details":377,"__hash__":379},"skins\u002Fskins\u002Fvoinet-otrs-theme.json","voinet-otrs-theme","https:\u002F\u002Fgithub.com\u002Ftbaschak\u002Fvoinet-otrs-theme",{"systems":364},[365],{"system_id":11,"system_name":12,"supported_versions":366},[367],"3.3","Theo Baschak",{"screenshots":370},[],{},"skins\u002Fvoinet-otrs-theme","A custom theme for OTRS 3.3, originally developed for Voi Networks. It provides a modified interface for both agents and customers, enhancing the visual experience of the legacy OTRS 3.3 platform.","Ein maßgeschneidertes Theme für OTRS 3.3, das ursprünglich für Voi Networks entwickelt wurde. Es bietet eine modifizierte Benutzeroberfläche für Agenten und Kunden und verbessert das visuelle Erlebnis der älteren OTRS 3.3-Plattform.",[301,300,87,230,304,376],"legacy",{"package_type":43,"repository_url":362,"license":378},"GPL-2.0","eh-2m0-xDafHtRCpuvDk3w263e2rJd4MRqBR4NntUd8",[381,404,421,436,452,469,483,499,515,529,549,565,580,594,613,629,647,663,680,695,710,725,739,756,774,789,804,817,832,848,862,876,889,905,921,936,954,969,983,999,1013,1028,1045,1058,1073,1089,1102,1118,1133,1150],{"id":382,"description":383,"description_de":384,"extension":24,"meta":385,"name":386,"organization_id":387,"organization_name":388,"price_text":389,"pricing_url":23,"service_type":390,"sla":23,"slug":391,"stem":392,"systems":393,"tags":395,"__hash__":403},"services\u002Fservices\u002Fbastian-kuhn-general-support.json","Bastian Kuhn is a freelance software architect and consultant specializing in IT monitoring (Checkmk) and IT Service Management (ITSM). He offers professional support for the integration and automation of ITSM workflows, particularly for Zammad, and develops custom solutions like CMDBsyncer to bridge the gap between infrastructure monitoring and service management.","Bastian Kuhn ist freiberuflicher Software-Architekt und Berater mit Spezialisierung auf IT-Monitoring (Checkmk) und ITSM. Er bietet professionelle Unterstützung bei der Integration und Automatisierung von ITSM-Workflows, insbesondere für Zammad, und entwickelt individuelle Lösungen wie den CMDBsyncer zur Kopplung von Monitoring und Service-Management.",{},"General ITSM Support","bastian-kuhn","Bastian Kuhn","Pricing on request","support","bastian-kuhn-general-support","services\u002Fbastian-kuhn-general-support",[394],"zammad",[396,397,398,399,400,401,402],"Checkmk","Monitoring","Automation","CMDBsyncer","Zammad","Python","Consulting","HPYYUKgqjUmCRPmLYGidTZzLfP39N2fN7hx_9FrCOdY",{"id":405,"description":406,"description_de":407,"extension":24,"meta":408,"name":386,"organization_id":409,"organization_name":410,"price_text":411,"pricing_url":23,"service_type":390,"sla":23,"slug":412,"stem":413,"systems":414,"tags":415,"__hash__":420},"services\u002Fservices\u002Fbestpractical-general-support.json","Best Practical Solutions (BPS) provides comprehensive enterprise support and professional services for Request Tracker (RT) and Request Tracker for Incident Response (RTIR). Their offerings include on-premise support plans, managed hosting via Cloud RT, and specialized implementation packages. BPS engineers offer expert assistance with system configuration, custom development, security patches, and training to help organizations optimize their open-source ticketing and workflow management.","Best Practical Solutions (BPS) bietet umfassenden Enterprise-Support und professionelle Dienstleistungen für Request Tracker (RT) und Request Tracker for Incident Response (RTIR). Das Angebot umfasst Support-Pläne für On-Premise-Installationen, Managed Hosting über Cloud RT sowie spezialisierte Implementierungspakete. Die Experten von BPS unterstützen Unternehmen bei der Systemkonfiguration, individuellen Entwicklung, Sicherheits-Patches und Schulungen, um das Open-Source-Ticketing und Workflow-Management optimal zu nutzen.",{},"bestpractical","Best Practical Solutions","Implementation packages start at $3,000; Cloud and On-Premise support plans available.","bestpractical-general-support","services\u002Fbestpractical-general-support",[11],[416,417,418,419],"RT","RTIR","Request Tracker","Open Source Support","BNytjJqV1Qm4yEb5lC6bfnbRfAN_ztX4oCYZSlgq7R4",{"id":422,"description":423,"description_de":424,"extension":24,"meta":425,"name":386,"organization_id":426,"organization_name":427,"price_text":389,"pricing_url":23,"service_type":390,"sla":23,"slug":428,"stem":429,"systems":430,"tags":431,"__hash__":435},"services\u002Fservices\u002Fcodebar-ag-general-support.json","codebar Solutions AG provides technical support and consulting for IT Service Management systems, with a specialized focus on Zammad. As the creators of the \"Laravel Zammad\" integration, they excel in custom software development and connecting service desks with external business applications to streamline support operations. Based in the Basel region, the team offers long-term support and technical expertise for organizations looking to optimize their service desk workflows.","Die codebar Solutions AG bietet technischen Support und Beratung für IT-Service-Management-Systeme, mit einem besonderen Fokus auf Zammad. Als Entwickler der „Laravel Zammad“-Integration ist das Unternehmen auf Individualsoftwareentwicklung und die Anbindung von Service-Desks an externe Geschäftsanwendungen spezialisiert, um Support-Prozesse effizienter zu gestalten. Das Team aus der Region Basel bietet langfristige Unterstützung und technisches Know-how für Organisationen, die ihre Service-Desk-Workflows optimieren möchten.",{},"codebar-ag","codebar Solutions AG","codebar-ag-general-support","services\u002Fcodebar-ag-general-support",[394],[400,432,433,434,402],"Laravel","Integration","Support","6mGm4V7W0zHssCc6R8PYaTlQrQak7QYsiriVNEpbqEk",{"id":437,"description":438,"description_de":439,"extension":24,"meta":440,"name":386,"organization_id":441,"organization_name":442,"price_text":443,"pricing_url":23,"service_type":390,"sla":23,"slug":444,"stem":445,"systems":446,"tags":447,"__hash__":451},"services\u002Fservices\u002Fcombodo-general-support.json","Combodo offers comprehensive support services for iTop, their open-source ITSM and CMDB platform. As the editor of iTop, Combodo provides technical assistance, maintenance, and expert guidance to ensure the stability and performance of IT service management environments. Support is typically delivered through Essential or Professional subscriptions, which include access to the iTop Hub, exclusive extensions, and the iTop Designer tool for low-code customization. Their services are designed to help organizations align their IT operations with ITIL best practices.","Combodo bietet umfassende Support-Dienstleistungen für iTop, ihre Open-Source-ITSM- und CMDB-Plattform. Als Hersteller von iTop bietet Combodo technische Unterstützung, Wartung und Expertenberatung, um die Stabilität und Leistung von IT-Service-Management-Umgebungen zu gewährleisten. Der Support wird in der Regel über Essential- oder Professional-Abonnements bereitgestellt, die auch den Zugang zum iTop Hub, exklusiven Erweiterungen und dem iTop Designer-Tool für Low-Code-Anpassungen beinhalten. Die Dienstleistungen unterstützen Organisationen dabei, ihren IT-Betrieb an ITIL-Best-Practices auszurichten.",{},"combodo","Combodo","Pricing on request \u002F Included in subscriptions","combodo-general-support","services\u002Fcombodo-general-support",[],[448,449,450,419],"iTop","ITIL","CMDB","IH2qqlOWqEMTjaamxr2ZVbWQu1KlDRquoTaiYW_JhQY",{"id":453,"description":454,"description_de":455,"extension":24,"meta":456,"name":386,"organization_id":457,"organization_name":458,"price_text":389,"pricing_url":23,"service_type":390,"sla":23,"slug":459,"stem":460,"systems":461,"tags":463,"__hash__":468},"services\u002Fservices\u002Fcomplemento-general-support.json","Complemento provides professional IT Service Management (ITSM) support and consulting, with a strong focus on open-source platforms such as OTRS, Znuny, and their own solution, Ligero. Their services include system implementation, custom development of add-ons, technical support, and process optimization based on ITIL best practices. They are well-known for their extensive library of OTRS\u002FZnuny extensions and their expertise in tailoring service desk environments to complex business needs.","Complemento bietet professionellen Support und Beratung im Bereich IT-Service-Management (ITSM) an, mit einem starken Fokus auf Open-Source-Plattformen wie OTRS, Znuny und die eigene Lösung Ligero. Die Dienstleistungen umfassen Systemimplementierung, individuelle Entwicklung von Add-ons, technischen Support sowie Prozessoptimierung auf Basis von ITIL Best Practices. Das Unternehmen ist bekannt für seine umfangreiche Bibliothek an OTRS\u002FZnuny-Erweiterungen und seine Expertise bei der Anpassung von Service-Desk-Umgebungen an komplexe Geschäftsanforderungen.",{},"complemento","Complemento","complemento-general-support","services\u002Fcomplemento-general-support",[18,11,462],"ligero",[464,465,466,467],"consulting","implementation","customization","itil","h4TEJFGR4Nq8Q7mZP3fWN9fDWmMWacqX5dpaxAindjo",{"id":470,"description":471,"description_de":472,"extension":24,"meta":473,"name":386,"organization_id":474,"organization_name":475,"price_text":389,"pricing_url":23,"service_type":390,"sla":23,"slug":476,"stem":477,"systems":478,"tags":479,"__hash__":482},"services\u002Fservices\u002Fdennykorsukewitz-general-support.json","Denny Korsukéwitz is a Berlin-based developer and ITSM consultant specializing in the open-source ticketing systems Znuny and OTRS. He provides general ITSM support, custom development, and specialized tooling for these platforms, including extensions for VS Code and various Znuny add-ons.","Denny Korsukéwitz ist ein in Berlin ansässiger Entwickler und ITSM-Berater, der sich auf die Open-Source-Ticketsysteme Znuny und OTRS spezialisiert hat. Er bietet allgemeinen ITSM-Support, individuelle Entwicklung sowie spezialisierte Tools für diese Plattformen an, darunter Erweiterungen für VS Code und verschiedene Znuny-Add-ons.",{},"dennykorsukewitz","Denny Korsukéwitz","dennykorsukewitz-general-support","services\u002Fdennykorsukewitz-general-support",[18,11],[19,36,480,481,402],"Ticketing","Development","Kt8TPs0kGSdUOo-0nMQg8-6z9GFrNH6e8POSvWRk13Q",{"id":484,"description":485,"description_de":486,"extension":24,"meta":487,"name":386,"organization_id":488,"organization_name":489,"price_text":389,"pricing_url":23,"service_type":390,"sla":23,"slug":490,"stem":491,"systems":492,"tags":493,"__hash__":498},"services\u002Fservices\u002Fdigineo-general-support.json","Digineo GmbH, based in Bremen, offers professional IT solutions and support services. The company assists clients with digital transformation, business process optimization, and the management of ITSM structures. Their service portfolio includes 1st and 2nd level support, the administration of ticketing systems, and the maintenance of IT infrastructures. As a technical service provider, they also operate the dynamic DNS service dynv6.","Die Digineo GmbH aus Bremen bietet professionelle IT-Lösungen und Support-Dienstleistungen an. Das Unternehmen unterstützt Kunden bei der digitalen Transformation, der Optimierung von Geschäftsprozessen und dem Management von ITSM-Strukturen. Zum Leistungsportfolio gehören unter anderem 1st- und 2nd-Level-Support, die Administration von Ticketsystemen sowie die Betreuung von IT-Infrastrukturen. Als technischer Dienstleister betreibt das Unternehmen zudem den Dynamic-DNS-Dienst dynv6.",{},"digineo","Digineo GmbH","digineo-general-support","services\u002Fdigineo-general-support",[18,63,394,11],[494,495,496,497],"Managed Services","1st Level Support","2nd Level Support","Process Optimization","eYiODUqglwnUln9gw_8J9il6iDrABdKfMVVZVbISyFM",{"id":500,"description":501,"description_de":502,"extension":24,"meta":503,"name":504,"organization_id":69,"organization_name":68,"price_text":389,"pricing_url":505,"service_type":390,"sla":23,"slug":506,"stem":507,"systems":508,"tags":509,"__hash__":514},"services\u002Fservices\u002Fefflux-addon-installation-support.json","Professional support for the selection, installation, and configuration of add-ons and extensions for OTOBO, Znuny, and OTRS Community Edition. Efflux assists with both their own ready-made packages and third-party extensions to enhance system functionality.","Professionelle Unterstützung bei der Auswahl, Installation und Konfiguration von Add-ons und Erweiterungen für OTOBO, Znuny und OTRS Community Edition. Efflux unterstützt sowohl bei eigenen fertigen Paketen als auch bei Drittanbieter-Erweiterungen zur Funktionserweiterung des Systems.",{},"Addon installation support","https:\u002F\u002Fefflux.de","efflux-addon-installation-support","services\u002Fefflux-addon-installation-support",[18,63,11],[510,511,512,513],"Add-ons","Extension","Installation","Module","Z9sjr8fadu0GYAsBUqDMuao0t8yqu9jg2Zz38ZEseGQ",{"id":516,"description":517,"description_de":518,"extension":24,"meta":519,"name":520,"organization_id":69,"organization_name":68,"price_text":389,"pricing_url":505,"service_type":390,"sla":23,"slug":521,"stem":522,"systems":523,"tags":524,"__hash__":528},"services\u002Fservices\u002Fefflux-maintenance-for-otrs-znuny-and-otobo-extensions.json","Maintenance and update support for deployed add-ons and extensions for OTRS, Znuny, and OTOBO. This service ensures that custom or third-party extensions remain compatible with new system versions, includes bug fixes, and provides technical assistance to maintain system stability and functionality. Support is available for both free and premium extensions as part of their broader support packages.","Wartung und Update-Support für eingesetzte Add-ons und Erweiterungen für OTRS, Znuny und OTOBO. Dieser Service stellt sicher, dass individuelle oder Drittanbieter-Erweiterungen mit neuen Systemversionen kompatibel bleiben, beinhaltet Fehlerbehebungen und bietet technische Unterstützung zur Aufrechterhaltung der Systemstabilität und -funktionalität. Der Support ist für kostenlose sowie Premium-Erweiterungen im Rahmen ihrer Support-Pakete verfügbar.",{},"Maintenance for OTRS, Znuny, and OTOBO extensions","efflux-maintenance-for-otrs-znuny-and-otobo-extensions","services\u002Fefflux-maintenance-for-otrs-znuny-and-otobo-extensions",[11,18,63],[510,525,526,527,41],"Extensions","Maintenance","Update Support","gnzTNysmEsFOYNSIvcI_35Wb9OYIWXIfCzQcuuyjKrQ",{"id":530,"description":531,"description_de":532,"extension":24,"meta":533,"name":534,"organization_id":69,"organization_name":68,"price_text":535,"pricing_url":23,"service_type":390,"sla":536,"slug":542,"stem":543,"systems":544,"tags":545,"__hash__":548},"services\u002Fservices\u002Fefflux-support-sla-details.json","Efflux GmbH provides structured support packages and Service Level Agreements (SLAs) for open-source ITSM systems including OTOBO, Znuny, and OTRS (Community Edition). Their offerings are divided into Business, Business Premium, and Enterprise tiers, featuring guaranteed reaction times (ranging from 8 to 2 hours) and varying availability (up to 24\u002F7). Each package includes a contingent of 'Service Points' that can be used for technical support, on-demand consulting, and custom development. Support is delivered via phone, email, and remote access.","Die Efflux GmbH bietet strukturierte Support-Pakete und Service Level Agreements (SLAs) für Open-Source-ITSM-Systeme wie OTOBO, Znuny und OTRS (Community Edition) an. Das Angebot ist in die Stufen Business, Business Premium und Enterprise unterteilt und umfasst garantierte Reaktionszeiten (zwischen 8 und 2 Stunden) sowie unterschiedliche Verfügbarkeiten (bis zu 24\u002F7). Jedes Paket enthält ein Kontingent an 'Service-Punkten', die für technischen Support, Beratung auf Abruf und individuelle Entwicklung genutzt werden können. Der Support erfolgt per Telefon, E-Mail und Fernwartung.",{},"Support Packages & SLAs","Starting from €3,750 \u002F year",{"name":537,"response_time":538,"resolution_time":538,"availability":539,"coverage_hours":540,"notes":541},"Support SLA details","Not publicly specified","As agreed per engagement","Agreement based","Confirm SLA terms directly with Efflux before purchase.","efflux-support-sla-details","services\u002Fefflux-support-sla-details",[18,63,11],[546,434,41,480,547],"SLA","Service Points","WO0Iotp0305efxhZZpCdPmUA_ekMYqq38uGcMo6gR-w",{"id":550,"description":551,"description_de":552,"extension":24,"meta":553,"name":554,"organization_id":69,"organization_name":68,"price_text":389,"pricing_url":505,"service_type":466,"sla":23,"slug":555,"stem":556,"systems":557,"tags":558,"__hash__":564},"services\u002Fservices\u002Fefflux-ui-and-skin-customization.json","Efflux GmbH provides professional UI and skin customization services for OTRS, Znuny, and OTOBO. They specialize in creating custom-made visual designs (skins) that align with a company's corporate identity. Their services range from minor CSS adjustments to complete interface facelifts, ensuring a modern and user-friendly experience for both agents and customers. In addition to bespoke development, they offer ready-made \"Modern Skins\" for agent and customer interfaces.","Die Efflux GmbH bietet professionelle Dienstleistungen zur Anpassung der Benutzeroberfläche (UI) und Skins für OTRS, Znuny und OTOBO an. Das Unternehmen ist darauf spezialisiert, maßgeschneiderte visuelle Designs (Skins) zu erstellen, die dem Corporate Design eines Unternehmens entsprechen. Das Angebot reicht von kleineren CSS-Anpassungen bis hin zu kompletten Interface-Überarbeitungen, um eine moderne und benutzerfreundliche Erfahrung für Agenten und Kunden zu gewährleisten. Neben Individualentwicklungen bietet Efflux auch fertige \"Modern Skins\" für Agenten- und Kundenoberflächen an.",{},"UI and skin customization","efflux-ui-and-skin-customization","services\u002Fefflux-ui-and-skin-customization",[18,63,11],[559,560,37,561,562,563],"UI\u002FUX","Skinning","Customization","Corporate Design","Frontend Development","GHQGJZQ7QK7TIKvfE3isMZz-KFYQJgQ8VFgkm_sKErg",{"id":566,"description":567,"description_de":568,"extension":24,"meta":569,"name":386,"organization_id":570,"organization_name":571,"price_text":572,"pricing_url":23,"service_type":390,"sla":23,"slug":573,"stem":574,"systems":575,"tags":576,"__hash__":579},"services\u002Fservices\u002Ffglashauser-general-support.json","Florian Glashauser is an IT consultant and software developer based in Osterhofen, Germany. Through his company PC-Giga, he provides comprehensive IT services, including managed services, server virtualization, and network infrastructure. He is particularly active in the open-source ITSM ecosystem, having developed the ERPNext Zammad Integration, which synchronizes customer data and allows ticket management within the ERPNext interface. His services include the implementation, customization, and support of Zammad ticketing systems.","Florian Glashauser ist ein IT-Berater und Softwareentwickler aus Osterhofen. Über sein Unternehmen PC-Giga bietet er umfassende IT-Dienstleistungen an, darunter Managed Services, Server-Virtualisierung und Netzwerkinfrastruktur. Er ist besonders im Open-Source-ITSM-Ökosystem aktiv und hat die ERPNext-Zammad-Integration entwickelt, die Kundendaten synchronisiert und die Ticketverwaltung innerhalb der ERPNext-Oberfläche ermöglicht. Sein Angebot umfasst die Implementierung, Anpassung und den Support von Zammad-Ticketsystemen.",{},"fglashauser","Florian Glashauser","Individual pricing on request","fglashauser-general-support","services\u002Ffglashauser-general-support",[394],[577,494,578],"ERPNext Integration","Software Development","6_w9QdG6bppIWnxKMkbYenieizcwF_QfTAGlkD6tesg",{"id":581,"description":582,"description_de":583,"extension":24,"meta":584,"name":386,"organization_id":585,"organization_name":586,"price_text":587,"pricing_url":23,"service_type":390,"sla":23,"slug":588,"stem":589,"systems":590,"tags":591,"__hash__":593},"services\u002Fservices\u002Ffreiconoss-general-support.json","FREICON offers professional ITSM support and managed services with a focus on open-source solutions. As an OTOBO Enterprise Partner, the company provides comprehensive support for the OTOBO service management platform, including first- and second-level support, proactive monitoring via their \"monitos\" suite, and strategic consulting. Their services cover implementation, customization, and ongoing operations with individual SLAs (Bronze, Silver, and Gold packages available).","FREICON bietet professionellen ITSM-Support und Managed Services mit Schwerpunkt auf Open-Source-Lösungen. Als OTOBO Enterprise Partner bietet das Unternehmen umfassende Unterstützung für die OTOBO Service Management Plattform, einschließlich First- und Second-Level-Support, proaktivem Monitoring über die \"monitos\"-Suite sowie strategischer Beratung. Die Dienstleistungen umfassen Implementierung, Customizing und den laufenden Betrieb mit individuellen SLAs (Bronze-, Silber- und Gold-Pakete verfügbar).",{},"freiconoss","FreiconOSS","Preis auf Anfrage \u002F Price on request","freiconoss-general-support","services\u002Ffreiconoss-general-support",[63,11],[494,397,64,36,449,450,546,592],"monitos","LEDaxEr0mJVO-bkLBkMUH7xIYQh6ZUhzCzYoLBHXS6w",{"id":595,"description":596,"description_de":597,"extension":24,"meta":598,"name":599,"organization_id":600,"organization_name":601,"price_text":602,"pricing_url":23,"service_type":390,"sla":23,"slug":603,"stem":604,"systems":605,"tags":606,"__hash__":612},"services\u002Fservices\u002Fglpi-project-general-support.json","Official professional support services for the GLPI ITSM platform, provided by Teclib' (the editor of GLPI) through the GLPI Network. Subscriptions include Level 3 technical assistance, a software warranty, access to exclusive professional plugins (such as Oauth SSO, advanced inventory, and collaborative tools), and guaranteed response times via Service Level Agreements (SLA). Support is available for both cloud-hosted and on-premises installations.","Offizielle professionelle Support-Dienstleistungen für die GLPI ITSM-Plattform, bereitgestellt von Teclib' (dem Hersteller von GLPI) über das GLPI Network. Die Abonnements umfassen technischen Level-3-Support, eine Softwaregarantie, Zugang zu exklusiven professionellen Plugins (wie Oauth SSO, erweitertes Inventar und Kollaborations-Tools) sowie garantierte Reaktionszeiten durch Service Level Agreements (SLA). Der Support ist sowohl für Cloud-Hosting als auch für On-Premise-Installationen verfügbar.",{},"GLPI Network Support","glpi-project","GLPI Project","Cloud: from 19€\u002Fagent\u002Fmonth; On-Premise: from 120€\u002Fyear (Starter) to 1,000€\u002Fmonth (Advanced)","glpi-project-general-support","services\u002Fglpi-project-general-support",[],[607,608,609,610,611],"ITSM","Asset Management","Helpdesk","GLPI Network","Teclib","xiv9nG2bttT3hD8FUVf1zAJc5WBSO1Bmx4zcC9Ajy-g",{"id":614,"description":615,"description_de":616,"extension":24,"meta":617,"name":386,"organization_id":618,"organization_name":619,"price_text":620,"pricing_url":23,"service_type":390,"sla":23,"slug":621,"stem":622,"systems":623,"tags":624,"__hash__":628},"services\u002Fservices\u002Fheptacom-general-support.json","HEPTACOM supports companies in digitizing and optimizing their customer service and helpdesk processes. As a specialist for modern service solutions, the company focuses on the implementation and integration of the Zammad helpdesk system into existing IT infrastructures, such as Microsoft 365, CRM systems, or IP telephony. Their services include process consulting, the automation of repetitive workflows (using macros and triggers), and the development of functional interfaces to ensure seamless data exchange and improved response times.","HEPTACOM unterstützt Unternehmen bei der Digitalisierung und Optimierung ihres Kundenservice und ihrer Helpdesk-Prozesse. Als Spezialist für moderne Service-Lösungen liegt der Fokus auf der Implementierung und Integration des Zammad-Helpdesk-Systems in bestehende IT-Infrastrukturen, wie z. B. Microsoft 365, CRM-Systeme oder IP-Telefonanlagen. Das Angebot umfasst die Prozessberatung, die Automatisierung von Arbeitsabläufen (mittels Makros und Triggern) sowie die Entwicklung funktionaler Schnittstellen, um einen nahtlosen Datenaustausch und verbesserte Reaktionszeiten zu gewährleisten.",{},"heptacom","HEPTACOM GmbH","Available upon request","heptacom-general-support","services\u002Fheptacom-general-support",[394],[625,497,626,627],"Helpdesk Integration","Customer Service 2.0","Digitalization","DQigoKN0Nbw8S1OMD9d9nTwCWaTSeLow4O2jUsWCBA0",{"id":630,"description":631,"description_de":632,"extension":24,"meta":633,"name":386,"organization_id":634,"organization_name":635,"price_text":636,"pricing_url":23,"service_type":390,"sla":23,"slug":637,"stem":638,"systems":639,"tags":640,"__hash__":646},"services\u002Fservices\u002Fhzsk-general-support.json","The Hamburger Zentrum für Sprachkorpora (HZSK) at the University of Hamburg provides specialized IT support and helpdesk services, primarily within the framework of the CLARIN-D and Text+ research infrastructures. They operate a central helpdesk for researchers in the humanities and social sciences, utilizing OTRS and Znuny for incident management and support workflows. The HZSK also develops and maintains custom ITSM extensions (such as the CLARIN-D Helpdesk OTRS Extension) to optimize these processes for the academic community.","Das Hamburger Zentrum für Sprachkorpora (HZSK) der Universität Hamburg bietet spezialisierten IT-Support und Helpdesk-Dienstleistungen an, primär im Rahmen der Forschungsinfrastrukturen CLARIN-D und Text+. Das Zentrum betreibt einen zentralen Helpdesk für Forschende in den Geistes- und Sozialwissenschaften und nutzt OTRS sowie Znuny für das Incident Management und die Abwicklung von Support-Workflows. Zudem entwickelt und pflegt das HZSK eigene ITSM-Erweiterungen (wie die CLARIN-D Helpdesk OTRS Extension), um diese Prozesse für die wissenschaftliche Gemeinschaft zu optimieren.",{},"hzsk","Hamburger Zentrum für Sprachkorpora (HZSK)","Free for the research community (funded by BMBF\u002FCLARIN)","hzsk-general-support","services\u002Fhzsk-general-support",[11,18],[641,642,643,644,645],"CLARIN-D","Text+","Research Support","Academic Helpdesk","University of Hamburg","DtWJjodLRWvoMm3dvhUsDl-ZrlfM3KOkISxB0ZCVSZM",{"id":648,"description":649,"description_de":650,"extension":24,"meta":651,"name":386,"organization_id":652,"organization_name":653,"price_text":654,"pricing_url":23,"service_type":390,"sla":23,"slug":655,"stem":656,"systems":657,"tags":658,"__hash__":662},"services\u002Fservices\u002Fintelicolab-general-support.json","Intelicolab (formerly Gridshield) provides comprehensive ITSM support and consulting services based on ITIL and COBIT frameworks. As an authorized OTOBO partner in Central America, they specialize in implementing and supporting open-source service desk solutions, process automation, and 24\u002F7 infrastructure monitoring. Their services include IT management process design and observability solutions to optimize IT operations without software licensing costs.","Intelicolab (ehemals Gridshield) bietet umfassende ITSM-Support- und Beratungsdienstleistungen auf Basis von ITIL- und COBIT-Frameworks an. Als autorisierter OTOBO-Partner in Zentralamerika ist das Unternehmen auf die Implementierung und Unterstützung von Open-Source-Service-Desk-Lösungen, Prozessautomatisierung und 24\u002F7-Infrastrukturüberwachung spezialisiert. Das Angebot umfasst das Design von IT-Managementprozessen und Observability-Lösungen zur Optimierung des IT-Betriebs ohne Software-Lizenzkosten.",{},"intelicolab","Intelicolab","Pricing on request \u002F Open Source based","intelicolab-general-support","services\u002Fintelicolab-general-support",[63],[449,659,41,660,397,661],"COBIT","Service Desk","Central America","FOmkUuEhLn_-2YeRyXPBMjZP9zodSm8oM58znuGEuP0",{"id":664,"description":665,"description_de":666,"extension":24,"meta":667,"name":668,"organization_id":669,"organization_name":670,"price_text":671,"pricing_url":23,"service_type":390,"sla":23,"slug":672,"stem":673,"systems":674,"tags":675,"__hash__":679},"services\u002Fservices\u002Fkix-general-support.json","KIX Service Software GmbH provides comprehensive support and consulting services for their open-source ITSM platform, KIX. Their offerings include technical and user support, process analysis, system implementation, and customization. Support is available in various tiers, such as KIX Pro Business and Enterprise, featuring defined service levels (SLA) like 12x5 availability and guaranteed response times for critical incidents. The service covers the entire lifecycle from initial conception to ongoing operational support.","Die KIX Service Software GmbH bietet umfassende Support- und Consulting-Dienstleistungen für ihre Open-Source-ITSM-Plattform KIX an. Das Angebot umfasst technischen und Anwendersupport, Prozessanalyse, Systemimplementierung sowie individuelle Anpassungen. Der Support ist in verschiedenen Stufen wie KIX Pro Business und Enterprise verfügbar und beinhaltet definierte Service-Level-Agreements (SLA), wie z. B. 12x5-Erreichbarkeit und garantierte Reaktionszeiten bei kritischen Störungen. Der Service deckt den gesamten Lebenszyklus von der Konzeption bis zum laufenden Betriebssupport ab.",{},"KIX Support & Consulting","kix","KIX Service Software GmbH","Cloud from €33\u002Fagent\u002Fmonth; On-Prem from €3,690 (package)","kix-general-support","services\u002Fkix-general-support",[669],[676,419,677,678],"ITSM Support","KIX Pro Support","ITIL Consulting","-Ma8rnEL3nEGXuK2h3MAqJirwcUzsNd5UINp26dZuls",{"id":681,"description":682,"description_de":683,"extension":24,"meta":684,"name":685,"organization_id":686,"organization_name":670,"price_text":687,"pricing_url":23,"service_type":390,"sla":23,"slug":688,"stem":689,"systems":690,"tags":691,"__hash__":694},"services\u002Fservices\u002Fkix-service-software-general-support.json","KIX Service Software GmbH provides professional support and consulting services for the open-source ITSM platform KIX. Their offering includes technical support, user assistance, system implementation, and managed services for both cloud and on-premises environments. As the manufacturer, they offer direct access to expert knowledge, ensuring high service quality certified for 16 ITIL 4 practices. Support is typically bundled with KIX Pro subscriptions, providing guaranteed response times and regular updates.","Die KIX Service Software GmbH bietet professionelle Support- und Consulting-Dienstleistungen für die Open-Source-ITSM-Plattform KIX an. Das Angebot umfasst technischen Support, Anwenderunterstützung, Systemimplementierung sowie Managed Services für Cloud- und On-Premises-Umgebungen. Als Hersteller bietet das Unternehmen direkten Zugang zu Expertenwissen und gewährleistet eine hohe Servicequalität, die für 16 ITIL 4-Praktiken zertifiziert ist. Der Support ist in der Regel in den KIX Pro-Subskriptionen enthalten und bietet garantierte Reaktionszeiten sowie regelmäßige Updates.",{},"General ITSM Support (KIX)","kix-service-software","Starting from €33 per agent\u002Fmonth (Cloud) or €3,690 (On-Premise package)","kix-service-software-general-support","services\u002Fkix-service-software-general-support",[669],[41,692,494,693],"ITIL Certified","Manufacturer Support","RvNdyY0GBvEHZnuQSyq3j4OTnGjWl2cU6SGqxUa5TYA",{"id":696,"description":697,"description_de":698,"extension":24,"meta":699,"name":386,"organization_id":700,"organization_name":243,"price_text":701,"pricing_url":23,"service_type":390,"sla":23,"slug":702,"stem":703,"systems":704,"tags":705,"__hash__":709},"services\u002Fservices\u002Fkwadronaut-general-support.json","KwadroNaut offers professional support and consulting for open-source ITSM solutions, specifically OTRS Community Edition and Znuny. Services include system maintenance, configuration, and the development of custom themes and skins, such as the well-known famfamfam theme. As an active member of the open-source community, KwadroNaut provides expert assistance for organizations looking to optimize their service management platforms.","KwadroNaut bietet professionelle Unterstützung und Beratung für Open-Source-ITSM-Lösungen an, insbesondere für die OTRS Community Edition und Znuny. Die Dienstleistungen umfassen Systemwartung, Konfiguration sowie die Entwicklung von individuellen Themes und Skins, wie dem bekannten famfamfam-Theme. Als aktives Mitglied der Open-Source-Community unterstützt KwadroNaut Organisationen bei der Optimierung ihrer Service-Management-Plattformen.",{},"kwadronaut","On request","kwadronaut-general-support","services\u002Fkwadronaut-general-support",[11,18,63],[706,464,707,708],"freelance","themes","skins","diXCmadRsOzaBMBRCj6b2UZRQiEKUgSdtIg1Uwx3kPw",{"id":711,"description":712,"description_de":713,"extension":24,"meta":714,"name":715,"organization_id":716,"organization_name":715,"price_text":23,"pricing_url":23,"service_type":464,"sla":23,"slug":717,"stem":718,"systems":719,"tags":720,"__hash__":724},"services\u002Fservices\u002Flleszczynski-general-support.json","Leszek Leszczyński, operating under the business name 'Usługi Informatyczne i Szkoleniowe Leszek Leszczyński' (UIIS), is an IT consultant and trainer based in Warsaw, Poland. He provides a range of IT services including IT audits, consulting, and the implementation of IT solutions such as CRM systems and customer service platforms. His expertise extends to process optimization and technical support for business software, particularly the Insert software suite (Subiekt, Rewizor). While he offers general ITSM support and IT consulting, he is also known in the open-source community for his technical contributions and expertise in system integration.","Leszek Leszczyński, der unter dem Namen 'Usługi Informatyczne i Szkoleniowe Leszek Leszczyński' (UIIS) firmiert, ist ein IT-Berater und Trainer mit Sitz in Warschau, Polen. Er bietet ein breites Spektrum an IT-Dienstleistungen an, darunter IT-Audits, Beratung und die Implementierung von IT-Lösungen wie CRM-Systemen und Kundenservice-Plattformen. Seine Expertise erstreckt sich auf die Prozessoptimierung und den technischen Support für Unternehmenssoftware, insbesondere die Insert-Software-Suite (Subiekt, Rewizor). Neben allgemeinem ITSM-Support und IT-Beratung ist er in der Open-Source-Community für seine technischen Beiträge und seine Erfahrung in der Systemintegration bekannt.",{},"Leszek Leszczyński","lleszczynski","lleszczynski-general-support","services\u002Flleszczynski-general-support",[18,11],[721,722,723,497],"ITSM Consulting","IT Audit","Training","7RvmeaznCvMrvJ_XUWqZhqyXejSHEy-iND8WpSqVnzw",{"id":726,"description":727,"description_de":728,"extension":24,"meta":729,"name":386,"organization_id":730,"organization_name":731,"price_text":732,"pricing_url":23,"service_type":390,"sla":23,"slug":733,"stem":734,"systems":735,"tags":736,"__hash__":738},"services\u002Fservices\u002Fmaxence-de-general-support.json","maxence offers professional support and operations for IT Service Management systems, specializing in open-source solutions such as Znuny, OTOBO, and the OTRS Community Edition. The service includes ITIL-compliant assistance with administration, maintenance, and troubleshooting, as well as the continuous optimization of service processes. Billing is flexible, using either a support point system (maxence-Support-Punkte) or monthly flat rates.","maxence bietet professionellen Support und Betrieb für IT-Service-Management-Systeme, spezialisiert auf Open-Source-Lösungen wie Znuny, OTOBO und die OTRS Community Edition. Das Angebot umfasst ITIL-konforme Unterstützung bei Administration, Wartung und Fehlerbehebung sowie die kontinuierliche Optimierung von Service-Prozessen. Die Abrechnung erfolgt flexibel über ein Punktesystem (maxence-Support-Punkte) oder monatliche Pauschalen.",{},"maxence-de","maxence business consulting gmbh","Flexible Abrechnungsmodelle (Support-Punkte oder Monatspauschale)","maxence-de-general-support","services\u002Fmaxence-de-general-support",[18,63,11],[449,494,737],"Support-Punkte","BIbqFZdmhausFDZtTHEUJUZRp5DwSHkGpf8RW_I9Cyo",{"id":740,"description":741,"description_de":742,"extension":24,"meta":743,"name":386,"organization_id":744,"organization_name":745,"price_text":746,"pricing_url":23,"service_type":390,"sla":23,"slug":747,"stem":748,"systems":749,"tags":750,"__hash__":755},"services\u002Fservices\u002Fmichielb-general-support.json","Michiel Beijen is a highly experienced ITSM consultant and software developer based in Leiden, Netherlands. With over 15 years of experience in the OTRS ecosystem, he provides expert support, customization, and development services for OTRS, Znuny, and OTOBO. He is a co-founder of the OPAR (Open Package Repository) and the author of several widely used extensions, including the App::OTRS::CreateTicket CLI utility. His services include system migration, web service integration, and custom Perl development for open-source service management platforms.","Michiel Beijen ist ein erfahrener ITSM-Berater und Softwareentwickler mit Sitz in Leiden, Niederlande. Mit über 15 Jahren Erfahrung im OTRS-Ökosystem bietet er Expertenunterstützung, Anpassung und Entwicklungsdienstleistungen für OTRS, Znuny und OTOBO an. Er ist Mitbegründer von OPAR (Open Package Repository) und Autor mehrerer weit verbreiteter Erweiterungen, darunter das CLI-Tool App::OTRS::CreateTicket. Seine Dienstleistungen umfassen Systemmigration, Webservice-Integration und individuelle Perl-Entwicklung für Open-Source-Service-Management-Plattformen.",{},"michielb","Michiel Beijen","Price on request","michielb-general-support","services\u002Fmichielb-general-support",[18,63,11],[464,751,752,753,754],"development","migration","perl","integration","vfDhcyj7wLYSeP4lem9rfuDpvdQ-qy-w0yhVodN5tAs",{"id":757,"description":758,"description_de":759,"extension":24,"meta":760,"name":386,"organization_id":761,"organization_name":762,"price_text":763,"pricing_url":23,"service_type":390,"sla":23,"slug":764,"stem":765,"systems":766,"tags":767,"__hash__":773},"services\u002Fservices\u002Fmultiotp-general-support.json","multiOTP, developed by SysCo systèmes de communication sa, offers specialized support for integrating strong multi-factor authentication (MFA) into ITSM environments. Their services focus on securing platforms like Znuny and OTRS through the implementation and maintenance of the multiOTP solution (available in Open Source, Pro, and Enterprise editions). Support includes configuration, troubleshooting, and ensuring high availability for authentication processes within helpdesk and service management workflows.","multiOTP, entwickelt von SysCo systèmes de communication sa, bietet spezialisierten Support für die Integration starker Multi-Faktor-Authentifizierung (MFA) in ITSM-Umgebungen. Die Dienstleistungen konzentrieren sich auf die Absicherung von Plattformen wie Znuny und OTRS durch die Implementierung und Wartung der multiOTP-Lösung (verfügbar als Open Source, Pro und Enterprise Edition). Der Support umfasst die Konfiguration, Fehlerbehebung und die Sicherstellung der Hochverfügbarkeit von Authentifizierungsprozessen innerhalb von Helpdesk- und Service-Management-Workflows.",{},"multiotp","multiOTP","Pro version starts at CHF 850 for 50 users; Enterprise pricing available on request.","multiotp-general-support","services\u002Fmultiotp-general-support",[18,11],[768,769,770,771,772],"MFA","2FA","Authentication","Security","RADIUS","cFYNxhk96BP_0MmrNfrdcxOdUofHowzLg-URPlzUajU",{"id":775,"description":776,"description_de":777,"extension":24,"meta":778,"name":386,"organization_id":779,"organization_name":780,"price_text":781,"pricing_url":23,"service_type":390,"sla":23,"slug":782,"stem":783,"systems":784,"tags":785,"__hash__":788},"services\u002Fservices\u002Fnetways-general-support.json","NETWAYS GmbH is a leading specialist for Open Source IT infrastructure and Service Management (ITSM). They offer professional support, consulting, and managed services for a wide range of open-source solutions, including ticketing systems like Zammad and Znuny\u002FOTRS. Their support services feature defined response times, direct access to experienced system engineers (no multi-level support), and flexible contract models tailored to individual business needs.","Die NETWAYS GmbH ist ein führender Spezialist für Open-Source-IT-Infrastruktur und Service Management (ITSM). Sie bietet professionellen Support, Beratung und Managed Services für eine Vielzahl von Open-Source-Lösungen, darunter Ticketsysteme wie Zammad und Znuny\u002FOTRS. Die Support-Leistungen zeichnen sich durch definierte Reaktionszeiten, direkten Zugang zu erfahrenen Systemingenieuren (kein Multi-Level-Support) und flexible, auf die individuellen Bedürfnisse zugeschnittene Vertragsmodelle aus.",{},"netways","NETWAYS GmbH","Individual quotes on request; specific support packages for tools like Icinga or Ansible available.","netways-general-support","services\u002Fnetways-general-support",[18,11,394],[41,494,402,786,787],"Nuremberg","Germany","Pxi5xszrHKQf40xlosqpfWiK_XeWCjaLqw-P3FCJIUI",{"id":790,"description":791,"description_de":792,"extension":24,"meta":793,"name":386,"organization_id":794,"organization_name":795,"price_text":796,"pricing_url":23,"service_type":390,"sla":23,"slug":797,"stem":798,"systems":799,"tags":800,"__hash__":803},"services\u002Fservices\u002Fnextcloud-general-support.json","Nextcloud provides enterprise-grade support and consulting for its content collaboration platform, which is widely used as a central hub for IT Service Management (ITSM). The service includes support for official integrations with ITSM systems like Zammad and iTop, as well as the \"ITIL-App\" for managing service processes (incidents, assets, etc.) directly within the Nextcloud environment. Support is delivered via the Nextcloud Enterprise subscription, offering SLAs up to 24\u002F7, security hardening, and consulting for complex IT infrastructures.","Nextcloud bietet Enterprise-Support und Consulting für seine Content-Collaboration-Plattform, die häufig als zentraler Hub für IT Service Management (ITSM) eingesetzt wird. Der Service umfasst die Unterstützung offizieller Integrationen mit ITSM-Systemen wie Zammad und iTop sowie die „ITIL-App“ zur Verwaltung von Serviceprozessen (Incidents, Assets etc.) direkt in Nextcloud. Die Unterstützung erfolgt über die Nextcloud Enterprise Subscription und bietet SLAs bis zu 24\u002F7, Sicherheitshärtung sowie Beratung für komplexe IT-Infrastrukturen.",{},"nextcloud","Nextcloud","Nextcloud Enterprise starts at approx. 37.49 EUR per user\u002Fyear (for 100 users).","nextcloud-general-support","services\u002Fnextcloud-general-support",[394],[801,802,402,433],"ITIL-App","Enterprise Support","1fg9ktySBw-g1W7xowIPZdXGPb401gwJKIK3vVExykQ",{"id":805,"description":806,"description_de":807,"extension":24,"meta":808,"name":809,"organization_id":810,"organization_name":811,"price_text":746,"pricing_url":23,"service_type":390,"sla":23,"slug":812,"stem":813,"systems":814,"tags":815,"__hash__":816},"services\u002Fservices\u002Fnics-general-support.json","Nicolas S. (nics) is a freelance ITSM consultant and software developer based in Germany, widely recognized in the open-source ITSM community under the handle \"nics.\" He specializes in the development, customization, and support of ticket systems based on OTRS and its forks, particularly Znuny and OTOBO. His services include general ITSM support, module development, and system integration. He is an active contributor to the Znuny project and maintains various community extensions. His professional focus lies in providing tailored technical solutions and process consulting for organizations using open-source service management tools.","Nicolas S. (nics) ist ein in Deutschland ansässiger freiberuflicher ITSM-Berater und Softwareentwickler, der in der Open-Source-ITSM-Community unter dem Pseudonym „nics“ bekannt ist. Er ist spezialisiert auf die Entwicklung, Anpassung und den Support von Ticketsystemen auf Basis von OTRS und dessen Forks, insbesondere Znuny und OTOBO. Sein Dienstleistungsangebot umfasst allgemeinen ITSM-Support, Modulentwicklung und Systemintegration. Als aktiver Mitwirkender am Znuny-Projekt pflegt er verschiedene Community-Erweiterungen. Sein beruflicher Schwerpunkt liegt in der Bereitstellung maßgeschneiderter technischer Lösungen und Prozessberatung für Organisationen, die Open-Source-Service-Management-Tools einsetzen.",{},"Nicolas S. (nics) - General ITSM Support","nics","Nicolas S. (nics)","nics-general-support","services\u002Fnics-general-support",[18,63,11],[706,464,751,466,753],"5BxBPoRg9_11X3TiEjFENXsWHg1q5P2t92naQ9-HUMk",{"id":818,"description":819,"description_de":820,"extension":24,"meta":821,"name":386,"organization_id":822,"organization_name":823,"price_text":824,"pricing_url":23,"service_type":390,"sla":23,"slug":825,"stem":826,"systems":827,"tags":828,"__hash__":831},"services\u002Fservices\u002Fperlsrvde-general-support.json","Perl-Services.de provides comprehensive professional support for open-source ticket systems, specializing in Znuny, OTOBO, and the OTRS Community Edition. Their service portfolio includes installation, configuration, and the development of custom Perl-based extensions to tailor the systems to specific business processes. Additionally, they offer consulting and specialized training for both administrators and service desk agents. Support is delivered through structured service level agreements (Gold, Silver, and Bronze packages) to ensure reliable operational assistance.","Perl-Services.de bietet umfassenden professionellen Support für Open-Source-Ticketsysteme mit Spezialisierung auf Znuny, OTOBO und die OTRS Community Edition. Das Dienstleistungsspektrum umfasst die Installation, Konfiguration sowie die Entwicklung individueller Perl-basierter Erweiterungen zur Anpassung der Systeme an spezifische Geschäftsprozesse. Ergänzend werden Beratung und spezialisierte Schulungen für Administratoren und Support-Mitarbeiter angeboten. Der Support wird über strukturierte Service-Level-Agreements (Pakete in Gold, Silber und Bronze) bereitgestellt, um eine zuverlässige Unterstützung im Betrieb zu gewährleisten.",{},"perlsrvde","Perl-Services.de","Support packages (Gold, Silver, Bronze) available on request.","perlsrvde-general-support","services\u002Fperlsrvde-general-support",[18,63,11],[829,830,723,402],"Perl","Customizing","qzjhYtqbUkEUpA5SCNkm8APFz5lb1KTRe07yWXhHv7M",{"id":833,"description":834,"description_de":835,"extension":24,"meta":836,"name":837,"organization_id":838,"organization_name":839,"price_text":840,"pricing_url":23,"service_type":390,"sla":23,"slug":841,"stem":842,"systems":843,"tags":844,"__hash__":847},"services\u002Fservices\u002Fpolonel-general-support.json","Support services for the Trudesk open-source help desk platform. This includes community-based support via the official forum as well as professional assistance for installation, configuration, and maintenance of self-hosted or cloud-based Trudesk instances. Chris Brame (polonel) provides the core development and oversight for the project.","Support-Dienstleistungen für die Open-Source-Helpdesk-Plattform Trudesk. Dies umfasst Community-Support über das offizielle Forum sowie professionelle Unterstützung bei der Installation, Konfiguration und Wartung von selbstgehosteten oder Cloud-basierten Trudesk-Instanzen. Chris Brame (polonel) leitet die Kernentwicklung und Betreuung des Projekts.",{},"General ITSM Support (Trudesk)","polonel","polonel (Chris Brame)","Community support is free; professional services and cloud hosting available upon request.","polonel-general-support","services\u002Fpolonel-general-support",[394],[845,480,419,846],"Help Desk","Trudesk","sPRFouWzL5CWjdipq5LrWkasNyEseWm33beSiS9xfYM",{"id":849,"description":850,"description_de":851,"extension":24,"meta":852,"name":386,"organization_id":853,"organization_name":854,"price_text":855,"pricing_url":23,"service_type":390,"sla":23,"slug":856,"stem":857,"systems":858,"tags":859,"__hash__":861},"services\u002Fservices\u002Fradiantsystem-general-support.json","Radiant System provides professional support, consulting, and managed services for OTRS Community Edition. Their offerings include remote installation of security patches, incident management, and service request fulfillment across multiple support tiers (Starter, Silver, Gold, and Platinum) to ensure the stability and performance of the ITSM environment.","Radiant System bietet professionellen Support, Beratung und Managed Services für die OTRS Community Edition an. Das Angebot umfasst die Ferninstallation von Sicherheitspatches, Incident Management und die Bearbeitung von Service-Anfragen in verschiedenen Support-Stufen (Starter, Silver, Gold und Platinum), um die Stabilität und Leistungsfähigkeit der ITSM-Umgebung zu gewährleisten.",{},"radiantsystem","Radiant System","Starting at 1,600 € \u002F year","radiantsystem-general-support","services\u002Fradiantsystem-general-support",[11],[390,464,860,11],"managed-services","bWJDfnZ47G1stOeBRDS7PifL60rPGvgthMUFB2IfzL0",{"id":863,"description":864,"description_de":865,"extension":24,"meta":866,"name":867,"organization_id":868,"organization_name":869,"price_text":870,"pricing_url":23,"service_type":390,"sla":23,"slug":871,"stem":872,"systems":873,"tags":874,"__hash__":875},"services\u002Fservices\u002Frene-bcker-general-support.json","Renée Bäcker (Perl-Services.de) provides professional support, custom development, and training for open-source ITSM systems, specifically Znuny, OTOBO, and the OTRS Community Edition. As a long-standing expert in the Perl and OTRS community, her services include the development of custom extensions (Add-ons), system migrations, and technical consulting. Support is offered through tiered packages (Gold, Silver, Bronze) to meet different service level requirements.","Renée Bäcker (Perl-Services.de) bietet professionellen Support, individuelle Entwicklung und Schulungen für Open-Source-ITSM-Systeme an, insbesondere für Znuny, OTOBO und die OTRS Community Edition. Als langjährige Expertin in der Perl- und OTRS-Community umfasst ihr Angebot die Entwicklung kundenspezifischer Erweiterungen (Add-ons), Systemmigrationen sowie technische Beratung. Der Support wird über abgestufte Pakete (Gold, Silber, Bronze) angeboten, um unterschiedliche Service-Level-Anforderungen zu erfüllen.",{},"General ITSM Support (Renée Bäcker)","rene-bcker","Renée Bäcker","Support-Pakete (Gold, Silber, Bronze) verfügbar \u002F Support packages (Gold, Silver, Bronze) available","rene-bcker-general-support","services\u002Frene-bcker-general-support",[18,63,11],[829,510,402,723],"SGlYUdnH_1NNrD5rs97Ie6kDE43V-SY7q2bGs8E0OIw",{"id":877,"description":878,"description_de":879,"extension":24,"meta":880,"name":386,"organization_id":881,"organization_name":882,"price_text":701,"pricing_url":23,"service_type":390,"sla":23,"slug":883,"stem":884,"systems":885,"tags":886,"__hash__":888},"services\u002Fservices\u002Frkaldung-general-support.json","Roy Kaldung is a leading expert, developer, and maintainer in the open-source ITSM ecosystem, specifically for Znuny and OTRS. He offers comprehensive support, technical consulting, and custom development for service management platforms based on these technologies. His services include system migration, integration via REST\u002FSOAP APIs, and performance optimization. Professional services are typically delivered through Znuny GmbH.","Roy Kaldung ist ein führender Experte, Entwickler und Maintainer im Open-Source-ITSM-Ökosystem, insbesondere für Znuny und OTRS. Er bietet umfassenden Support, technische Beratung und individuelle Entwicklung für Service-Management-Plattformen auf Basis dieser Technologien an. Seine Dienstleistungen umfassen Systemmigrationen, Integrationen über REST\u002FSOAP-APIs sowie Performance-Optimierung. Professionelle Dienstleistungen werden in der Regel über die Znuny GmbH erbracht.",{},"rkaldung","Roy Kaldung","rkaldung-general-support","services\u002Frkaldung-general-support",[18,11,63],[464,751,752,887],"api-integration","v0RPjC4IuSV5zLbV1cq44S486ob8sHZGp4jCNTcBHE4",{"id":890,"description":891,"description_de":892,"extension":24,"meta":893,"name":894,"organization_id":895,"organization_name":896,"price_text":897,"pricing_url":898,"service_type":390,"sla":23,"slug":899,"stem":900,"systems":901,"tags":902,"__hash__":904},"services\u002Fservices\u002Frother-oss-enterprise-otobo-support.json","Comprehensive enterprise-level support for OTOBO, provided directly by the manufacturer Rother OSS. This plan is designed for mission-critical environments and includes 24\u002F7\u002F365 availability, guaranteed response times as low as 30 minutes for critical incidents, and unlimited concurrent agents. The service covers full maintenance, including the installation of security patches, regular updates, and major release upgrades. Additionally, it provides bug escalation and remote support for production, test, and development systems.","Umfassender Enterprise-Support für OTOBO direkt vom Hersteller Rother OSS. Dieser Service-Plan ist für geschäftskritische Umgebungen konzipiert und umfasst 24\u002F7\u002F365-Verfügbarkeit, garantierte Reaktionszeiten von bis zu 30 Minuten bei kritischen Vorfällen sowie eine unbegrenzte Anzahl gleichzeitiger Agenten. Die Leistung beinhaltet die vollständige Wartung, inklusive der Installation von Sicherheitspatches, regelmäßigen Updates und Major-Release-Upgrades. Zudem sind Bug-Eskalation und Remote-Support für Produktions-, Test- und Entwicklungssysteme enthalten.",{},"Enterprise OTOBO support","rother-oss","Rother OSS GmbH","from 24.500 € \u002F year","https:\u002F\u002Fotobo.io\u002Fen\u002Fservices\u002F","rother-oss-enterprise-otobo-support","services\u002Frother-oss-enterprise-otobo-support",[63],[693,903,526,546],"24\u002F7 Support","rNKLT4kGY9VPrZ-mu62m5yeNsuMu8YDl6VMEpifxkmo",{"id":906,"description":907,"description_de":908,"extension":24,"meta":909,"name":910,"organization_id":895,"organization_name":896,"price_text":389,"pricing_url":898,"service_type":911,"sla":23,"slug":912,"stem":913,"systems":914,"tags":915,"__hash__":920},"services\u002Fservices\u002Frother-oss-managed-otobo-hosting.json","Managed OTOBO hosting by Rother OSS GmbH, the creators and maintainers of the platform. The service provides a fully managed environment in German data centers, including 24\u002F7 support (depending on the plan), daily backups, monitoring, and regular updates for both the application and the underlying operating system. It is designed for high availability and full GDPR compliance.","Managed OTOBO Hosting von der Rother OSS GmbH, den Entwicklern und Maintainern der Plattform. Der Service bietet eine vollständig verwaltete Umgebung in deutschen Rechenzentren, inklusive 24\u002F7-Support (je nach Paket), täglichen Backups, Monitoring sowie regelmäßigen Updates für die Anwendung und das Betriebssystem. Die Lösung ist auf Hochverfügbarkeit und volle DSGVO-Konformität ausgelegt.",{},"Managed OTOBO hosting","hosting","rother-oss-managed-otobo-hosting","services\u002Frother-oss-managed-otobo-hosting",[63],[916,917,918,919],"managed hosting","saas","gdpr compliant","high availability","3XhiR6ffiaTnYuC9Cs5vtJ36sBa3BgHkx8XuQ2vR5Os",{"id":922,"description":923,"description_de":924,"extension":24,"meta":925,"name":926,"organization_id":895,"organization_name":896,"price_text":389,"pricing_url":898,"service_type":752,"sla":23,"slug":927,"stem":928,"systems":929,"tags":930,"__hash__":935},"services\u002Fservices\u002Frother-oss-migration-and-upgrade-services.json","Rother OSS GmbH provides professional migration and upgrade services for organizations transitioning to the OTOBO service management platform. As the creators and maintainers of OTOBO, they offer specialized expertise in migrating data and configurations from various legacy systems, including OTRS (versions 6, 7, 8, and Business Edition), OTRS Community Edition, KIX, and Znuny. Their services include planning, technical execution (often performed remotely with minimal downtime), and post-migration workshops to optimize the new environment. They also provide support for major version upgrades within the OTOBO ecosystem to ensure systems remain secure and up-to-date.","Die Rother OSS GmbH bietet professionelle Migrations- und Upgrade-Services für Organisationen an, die auf die Service-Management-Plattform OTOBO umsteigen. Als Entwickler und Maintainer von OTOBO verfügt das Team über spezialisiertes Expertenwissen bei der Migration von Daten und Konfigurationen aus verschiedenen Altsystemen wie OTRS (Versionen 6, 7, 8 und Business Edition), der OTRS Community Edition, KIX und Znuny. Das Dienstleistungsangebot umfasst die Planung, die technische Durchführung (oft remote und mit minimalen Ausfallzeiten) sowie Workshops nach der Migration zur Optimierung der neuen Umgebung. Zudem unterstützt Rother OSS bei Major-Upgrades innerhalb des OTOBO-Ökosystems, um die Sicherheit und Aktualität der Systeme zu gewährleisten.",{},"Migration and upgrade services","rother-oss-migration-and-upgrade-services","services\u002Frother-oss-migration-and-upgrade-services",[63,11,18,669],[931,932,933,934],"OTRS Migration","Upgrade Support","Data Migration","OTOBO Transition","i4zfn-41k6nx2zRMoLOgJ8QTteapc4IP2wQ4Ab1fcG0",{"id":937,"description":938,"description_de":939,"extension":24,"meta":940,"name":941,"organization_id":895,"organization_name":896,"price_text":942,"pricing_url":23,"service_type":390,"sla":943,"slug":948,"stem":949,"systems":950,"tags":951,"__hash__":953},"services\u002Fservices\u002Frother-oss-support-sla-details.json","Rother OSS GmbH, the maintainer of the open-source ITSM platform OTOBO, provides professional support services with clearly defined Service Level Agreements (SLAs). These support plans are designed for enterprise environments and include guaranteed response times (as low as 30 minutes for critical incidents), bug escalation, and regular security and patch updates. Depending on the plan, services may include 24\u002F7\u002F365 availability, remote support, and assistance with minor or major release upgrades. The support is provided by the core developers and experts of the OTOBO project, ensuring high-quality technical assistance and system stability.","Die Rother OSS GmbH, Maintainer der Open-Source-ITSM-Plattform OTOBO, bietet professionelle Support-Services mit klar definierten Service Level Agreements (SLAs) an. Diese Support-Pläne sind für den Unternehmenseinsatz konzipiert und beinhalten garantierte Reaktionszeiten (bis zu 30 Minuten bei kritischen Vorfällen), Fehlereskalation sowie regelmäßige Sicherheits- und Patch-Updates. Je nach gewähltem Paket umfassen die Leistungen eine 24\u002F7\u002F365-Verfügbarkeit, Remote-Support und Unterstützung bei Minor- oder Major-Release-Upgrades. Der Support erfolgt direkt durch die Kernentwickler und Experten des OTOBO-Projekts, was eine hohe technische Qualität und Systemstabilität gewährleistet.",{},"OTOBO Support & SLAs","Starting at 24,500€ \u002F year",{"name":537,"response_time":944,"resolution_time":944,"availability":945,"coverage_hours":946,"notes":947},"Contract dependent","Defined per support agreement","Business hours and extended options","SLA values should be confirmed in the selected support plan.","rother-oss-support-sla-details","services\u002Frother-oss-support-sla-details",[63],[546,802,952,903],"OTOBO Maintainer","w0YHT9_v-MnUsfvjYsD5kMlhzoRJkjc1Hz0p5ObfpnE",{"id":955,"description":956,"description_de":957,"extension":24,"meta":958,"name":386,"organization_id":959,"organization_name":960,"price_text":746,"pricing_url":23,"service_type":390,"sla":23,"slug":961,"stem":962,"systems":963,"tags":964,"__hash__":968},"services\u002Fservices\u002Fs7design-general-support.json","S7 Code & Design is a software development company based in Novi Sad, Serbia, specializing in open-source technologies. They provide professional support, maintenance, and custom development for ITSM systems such as Znuny, OTRS, and KIX. As active contributors to these projects (including core translations and bug fixes), they offer deep technical expertise in system optimization and localization.","S7 Code & Design ist ein Softwareentwicklungsunternehmen aus Novi Sad, Serbien, das auf Open-Source-Technologien spezialisiert ist. Sie bieten professionelle Unterstützung, Wartung und individuelle Entwicklung für ITSM-Systeme wie Znuny, OTRS und KIX an. Als aktive Mitwirkende an diesen Projekten (einschließlich Kern-Übersetzungen und Fehlerbehebungen) verfügen sie über fundiertes technisches Fachwissen in den Bereichen Systemoptimierung und Lokalisierung.",{},"s7design","S7 Code & Design","s7design-general-support","services\u002Fs7design-general-support",[18,11,669],[419,965,966,967],"Custom Development","Translations","Bug Fixing","9GGfTZJq23t-I-H31a-kOXUiSJZaH6lSGevIivuTKDQ",{"id":970,"description":971,"description_de":972,"extension":24,"meta":973,"name":386,"organization_id":974,"organization_name":975,"price_text":572,"pricing_url":23,"service_type":390,"sla":23,"slug":976,"stem":977,"systems":978,"tags":979,"__hash__":982},"services\u002Fservices\u002Fscience-computing-general-support.json","science + computing ag (an Eviden company) provides comprehensive IT Service Management (ITSM) support tailored for complex technical and scientific computing environments. Their services include the design, implementation, and operation of ITIL-compliant service processes, managed services, and specialized service desk support (e.g., CAE Service Desk) for industries like automotive and aerospace. They focus on ensuring high availability and efficiency in heterogeneous IT landscapes (Linux, Unix, Windows).","Die science + computing ag (ein Unternehmen von Eviden) bietet umfassende Unterstützung im Bereich IT Service Management (ITSM), spezialisiert auf komplexe technisch-wissenschaftliche Rechenumgebungen. Das Leistungsangebot umfasst die Konzeption, Implementierung und den Betrieb von ITIL-konformen Serviceprozessen, Managed Services sowie spezialisierten Service-Desk-Support (z. B. CAE Service Desk) für Branchen wie Automobilbau und Luftfahrt. Der Fokus liegt auf der Sicherstellung von Hochverfügbarkeit und Effizienz in heterogenen IT-Landschaften (Linux, Unix, Windows).",{},"science-computing","science + computing ag","science-computing-general-support","services\u002Fscience-computing-general-support",[],[449,494,660,980,981],"HPC Support","Technical ITSM","ADps5XKqCmcKlZYKgNyfpsChis9bLn3ENkwsqyx48Uc",{"id":984,"description":985,"description_de":986,"extension":24,"meta":987,"name":988,"organization_id":317,"organization_name":316,"price_text":989,"pricing_url":990,"service_type":464,"sla":23,"slug":991,"stem":992,"systems":993,"tags":994,"__hash__":998},"services\u002Fservices\u002Fsoftoft-ai-workflow-consulting-for-itsm.json","Consulting and implementation of AI-driven workflow automations for ITSM platforms. Softoft helps organizations translate AI insights into operational actions within their service desk, including automated ticket classification, summaries, and reply drafts. The service covers the entire lifecycle from initial workflow analysis and scope definition to the technical integration of AI models.","Beratung und Implementierung von KI-gestützten Workflow-Automatisierungen für ITSM-Plattformen. Softoft unterstützt Organisationen dabei, KI-Erkenntnisse in operative Maßnahmen im Service Desk zu übersetzen, einschließlich automatisierter Ticket-Klassifizierung, Zusammenfassungen und Antwortentwürfen. Die Dienstleistung umfasst den gesamten Lebenszyklus von der ersten Workflow-Analyse und Scope-Definition bis hin zur technischen Integration von KI-Modellen.",{},"AI workflow consulting for ITSM","From 3,000 €","https:\u002F\u002Fsoftoft.de","softoft-ai-workflow-consulting-for-itsm","services\u002Fsoftoft-ai-workflow-consulting-for-itsm",[18,63,11,394],[995,398,996,997],"AI","Workflow Optimization","Open Ticket AI","LiFzOmKdP7jsAU0qFo6FrmtuEG9ww0snpt5OYnefz7I",{"id":1000,"description":1001,"description_de":1002,"extension":24,"meta":1003,"name":1004,"organization_id":317,"organization_name":316,"price_text":389,"pricing_url":990,"service_type":751,"sla":23,"slug":1005,"stem":1006,"systems":1007,"tags":1008,"__hash__":1012},"services\u002Fservices\u002Fsoftoft-custom-plugin-and-api-integration.json","Softoft provides professional development services for open-source ticket systems, specializing in OTOBO and Znuny. Their offerings include the creation of custom OPM packages, the implementation of new dynamic fields, and the development of complex integrations with external systems using the GenericInterface (REST\u002FSOAP APIs). They focus on extending the core functionality of the ITSM platforms to meet specific business requirements and automate cross-system workflows.","Softoft bietet professionelle Entwicklungsdienstleistungen für Open-Source-Ticketsysteme mit Schwerpunkt auf OTOBO und Znuny an. Das Angebot umfasst die Erstellung individueller OPM-Pakete, die Implementierung neuer Dynamischer Felder sowie die Entwicklung komplexer Integrationen an externe Drittsysteme über das GenericInterface (REST\u002FSOAP-APIs). Dabei liegt der Fokus auf der Erweiterung der Kernfunktionalität der ITSM-Plattformen zur Abbildung spezifischer Geschäftsanforderungen und zur Automatisierung systemübergreifender Workflows.",{},"Custom plugin and API integration","softoft-custom-plugin-and-api-integration","services\u002Fsoftoft-custom-plugin-and-api-integration",[18,63,11],[1009,433,1010,1011,965],"API","OPM","GenericInterface","GhrxiBr4zZ_TcZ2xIQAtXJXzev7tPtXVDKVS4XJQy0A",{"id":1014,"description":1015,"description_de":1016,"extension":24,"meta":1017,"name":1018,"organization_id":317,"organization_name":316,"price_text":1019,"pricing_url":990,"service_type":390,"sla":23,"slug":1020,"stem":1021,"systems":1022,"tags":1023,"__hash__":1027},"services\u002Fservices\u002Fsoftoft-runtime-and-automation-support.json","Softoft provides comprehensive support for the ongoing operation and automation of open-source ticket systems, specifically OTOBO and Znuny. The service includes expert technical support for runtime stability, performance optimization, and managed hosting. A key focus is the implementation of automation rollouts, ranging from REST API integrations and custom module development to advanced AI-driven workflow automations (e.g., via OpenTicketAI).","Softoft bietet umfassenden Support für den laufenden Betrieb und die Automatisierung von Open-Source-Ticketsystemen, insbesondere OTOBO und Znuny. Der Service umfasst technischen Experten-Support für Systemstabilität, Performance-Optimierung und Managed Hosting. Ein besonderer Schwerpunkt liegt auf der Einführung von Automatisierungen, von REST-API-Integrationen und Modulentwicklung bis hin zu KI-gestützten Workflow-Automatisierungen (z. B. via OpenTicketAI).",{},"Runtime and automation support","Pricing on request (Support & Hosting from 990 € \u002F month)","softoft-runtime-and-automation-support","services\u002Fsoftoft-runtime-and-automation-support",[18,63,11,394],[1024,398,995,1025,1026],"Managed Hosting","REST API","Workflow Automation","sxh8wtVGtpyCDVw93tWMM08-8pFBoPakFExu_o2QaLY",{"id":1029,"description":1030,"description_de":1031,"extension":24,"meta":1032,"name":537,"organization_id":317,"organization_name":316,"price_text":1033,"pricing_url":23,"service_type":390,"sla":1034,"slug":1037,"stem":1038,"systems":1039,"tags":1040,"__hash__":1044},"services\u002Fservices\u002Fsoftoft-support-sla-details.json","Softoft provides professional support and service level agreements (SLAs) for open-source ticket systems, specifically OTOBO and Znuny. Their support services include incident management, service requests, and technical assistance with guaranteed response times. They offer various service plans tailored to different organizational needs, ensuring reliable operation and expert guidance for both on-premise and hosted environments. Support includes regular updates, security patches, and access to expert consulting.","Softoft bietet professionellen Support und Service Level Agreements (SLAs) für die Open-Source-Ticketsysteme OTOBO und Znuny. Die Support-Leistungen umfassen Incident-Management, Service-Anfragen und technische Unterstützung mit garantierten Reaktionszeiten. Kunden können aus verschiedenen Service-Plänen wählen, die auf unterschiedliche Anforderungen zugeschnitten sind und einen stabilen Betrieb sowie Expertenberatung für On-Premise- oder Hosting-Umgebungen sicherstellen. Der Support beinhaltet zudem regelmäßige Updates, Sicherheitspatches und Zugang zu Fachberatung.",{},"Starting from 990 € \u002F month",{"name":537,"response_time":538,"resolution_time":538,"availability":1035,"coverage_hours":540,"notes":1036},"As defined per customer agreement","SLA commitments should be confirmed directly with Softoft.","softoft-support-sla-details","services\u002Fsoftoft-support-sla-details",[18,63],[546,1041,1042,1043],"Managed Support","Incident Management","On-Premise Support","n4hzQSLeAcRbTr2p37TsLr3lKZ68vFRyudMV6Q5UmGM",{"id":1046,"description":1047,"description_de":1048,"extension":24,"meta":1049,"name":386,"organization_id":1050,"organization_name":1051,"price_text":23,"pricing_url":23,"service_type":390,"sla":23,"slug":1052,"stem":1053,"systems":1054,"tags":1055,"__hash__":1057},"services\u002Fservices\u002Fsvenoe-general-support.json","Sven Oehme provides individual technical support and consulting for ITSM systems within the OTRS ecosystem, including Znuny, OTOBO, and OTRS Community Edition. His expertise includes system maintenance, custom development, and the creation of technical utilities such as PackagePrep to streamline development and packaging workflows for these platforms.","Sven Oehme bietet individuelle technische Unterstützung und Beratung für ITSM-Systeme im OTRS-Ökosystem an, insbesondere für Znuny, OTOBO und die OTRS Community Edition. Sein Leistungsspektrum umfasst die Systemwartung, Individualentwicklung sowie die Bereitstellung technischer Werkzeuge wie PackagePrep zur Optimierung von Entwicklungs- und Paketierungsprozessen.",{},"svenoe","Sven Oehme","svenoe-general-support","services\u002Fsvenoe-general-support",[18,63,11],[464,751,1056],"maintenance","zvymUqQO0wWaz1fNACUD7OQqPJHLtD7cKT3VVqi3T_k",{"id":1059,"description":1060,"description_de":1061,"extension":24,"meta":1062,"name":386,"organization_id":1063,"organization_name":1064,"price_text":746,"pricing_url":23,"service_type":390,"sla":23,"slug":1065,"stem":1066,"systems":1067,"tags":1068,"__hash__":1072},"services\u002Fservices\u002Ft3easy-general-support.json","t3easy, led by Jan Kiesewetter, provides technical support and consulting for open-source ITSM and helpdesk solutions. With a strong background in Docker-based deployments and as a contributor to the Zammad project, the service focuses on the implementation, maintenance, and optimization of Zammad environments. This includes containerized setups, integration with other tools, and general technical assistance for IT service management workflows.","t3easy, unter der Leitung von Jan Kiesewetter, bietet technischen Support und Beratung für Open-Source-ITSM- und Helpdesk-Lösungen an. Mit umfassender Erfahrung in Docker-basierten Deployments und als Mitwirkender am Zammad-Projekt liegt der Schwerpunkt auf der Implementierung, Wartung und Optimierung von Zammad-Umgebungen. Dies umfasst containerisierte Setups, die Integration mit anderen Tools sowie allgemeine technische Unterstützung für IT-Service-Management-Workflows.",{},"t3easy","t3easy (Jan Kiesewetter)","t3easy-general-support","services\u002Ft3easy-general-support",[394],[1069,1070,1071,402],"Zammad Support","Docker Deployment","Open Source ITSM","fwWlcr6Mycu57V5XiPMfHOE24fB1ujKtAyZ1OXm_AKc",{"id":1074,"description":1075,"description_de":1076,"extension":24,"meta":1077,"name":386,"organization_id":1078,"organization_name":1079,"price_text":23,"pricing_url":23,"service_type":390,"sla":23,"slug":1080,"stem":1081,"systems":1082,"tags":1083,"__hash__":1088},"services\u002Fservices\u002Fwearetechnative-general-support.json","TechNative provides managed services and technical support for cloud-native environments and open-source software. As a specialized AWS and FinOps partner, they help organizations build and maintain reliable IT infrastructures. Their ITSM expertise includes the integration and support of tools like Zammad, for which they have developed custom extensions like the slack2zammad plugin. They offer flexible support models ranging from 8\u002F5 to 24\u002F7, focusing on proactive issue resolution and operational excellence.","TechNative bietet Managed Services und technischen Support für Cloud-native Umgebungen und Open-Source-Software. Als spezialisierter AWS- und FinOps-Partner unterstützt das Unternehmen Organisationen beim Aufbau und Betrieb zuverlässiger IT-Infrastrukturen. Die ITSM-Expertise umfasst die Integration und den Support von Tools wie Zammad, für das sie eigene Erweiterungen wie das slack2zammad-Plugin entwickelt haben. Sie bieten flexible Support-Modelle von 8\u002F5 bis 24\u002F7 an, wobei der Fokus auf proaktiver Problemlösung und operativer Exzellenz liegt.",{},"wearetechnative","TechNative","wearetechnative-general-support","services\u002Fwearetechnative-general-support",[394],[1084,1085,494,1086,1087],"AWS","FinOps","Cloud Support","Slack Integration","_3GmWzG3MFbZNAduY2q73S_kYFFAGYSXnQLIgggVIEI",{"id":1090,"description":1091,"description_de":1092,"extension":24,"meta":1093,"name":386,"organization_id":394,"organization_name":1094,"price_text":1095,"pricing_url":23,"service_type":390,"sla":23,"slug":1096,"stem":1097,"systems":1098,"tags":1099,"__hash__":1101},"services\u002Fservices\u002Fzammad-general-support.json","Zammad GmbH offers comprehensive support and professional services for the Zammad open-source helpdesk and ITSM platform. Their service portfolio includes technical support for both cloud-hosted and self-hosted instances, as well as consulting for system configuration, migration from legacy systems (like OTRS or Zendesk), and individual workshops. They also provide specialized training for administrators and agents to ensure optimal use of the platform's ITSM capabilities, such as incident management and SLA tracking.","Die Zammad GmbH bietet umfassenden Support und professionelle Dienstleistungen für die Open-Source-Helpdesk- und ITSM-Plattform Zammad an. Das Serviceportfolio umfasst technischen Support für Cloud- und Self-Hosted-Instanzen sowie Beratung zur Systemkonfiguration, Migration von Altsystemen (wie OTRS oder Zendesk) und individuelle Workshops. Zudem werden spezialisierte Schulungen für Administratoren und Agenten angeboten, um die optimale Nutzung der ITSM-Funktionen wie Incident Management und SLA-Tracking sicherzustellen.",{},"Zammad GmbH","SaaS plans from €7 per agent\u002Fmonth; Professional services and self-hosted support on request.","zammad-general-support","services\u002Fzammad-general-support",[394],[480,41,1100,402,723],"Migration Support","8N7J-vBXH4pFcCbs0TBoAUMLIos5Yqsv6lnQ7gXtNxM",{"id":1103,"description":1104,"description_de":1105,"extension":24,"meta":1106,"name":1107,"organization_id":1108,"organization_name":1109,"price_text":1110,"pricing_url":1111,"service_type":390,"sla":23,"slug":1112,"stem":1113,"systems":1114,"tags":1115,"__hash__":1117},"services\u002Fservices\u002Fznuny-gmbh-commercial-znuny-support.json","Professional technical support for Znuny environments, provided directly by the maintainers. The service includes comprehensive assistance with configuration, installation, updates, troubleshooting, and performance tuning. Support is delivered through clearly defined Service Level Agreements (SLAs) with guaranteed response times. Various tiers (Silver, Gold, Platinum) are available to meet different business needs, ranging from business-hour support to 24\u002F7 coverage. Every support contract also includes support for an associated test system at no additional cost.","Professioneller technischer Support für Znuny-Umgebungen, direkt vom Hersteller. Der Service umfasst umfassende Unterstützung bei Konfiguration, Installation, Updates, Fehlerbehebung und Performance-Optimierung. Die Erbringung erfolgt auf Basis klar definierter Service Level Agreements (SLAs) mit garantierten Reaktionszeiten. Es stehen verschiedene Stufen (Silver, Gold, Platinum) zur Verfügung, die von Support während der Geschäftszeiten bis hin zu 24\u002F7-Abdeckung reichen. Jeder Support-Vertrag beinhaltet zudem die Unterstützung für ein zugehöriges Testsystem ohne zusätzliche Kosten.",{},"Commercial Znuny support","znuny-gmbh","Znuny GmbH","Starting at 4.250 € \u002F year","https:\u002F\u002Fwww.znuny.com\u002Fen\u002Fservices\u002F","znuny-gmbh-commercial-znuny-support","services\u002Fznuny-gmbh-commercial-znuny-support",[18],[546,1116,480,419],"LTS","HLqHrODmDNqIugwi1aURmv6hDz6DoU41082Rb_h5k4c",{"id":1119,"description":1120,"description_de":1121,"extension":24,"meta":1122,"name":1123,"organization_id":1108,"organization_name":1109,"price_text":1124,"pricing_url":1111,"service_type":464,"sla":23,"slug":1125,"stem":1126,"systems":1127,"tags":1128,"__hash__":1132},"services\u002Fservices\u002Fznuny-gmbh-managed-services-and-consulting.json","Znuny GmbH provides a comprehensive suite of professional services for the Znuny ticketing and ITSM platform. Their offerings include managed dedicated hosting with high-performance servers, daily backups, and monitoring, as well as professional technical support with guaranteed SLAs. Additionally, they offer expert consulting workshops for system optimization, process design, and individual development to tailor the platform to specific enterprise needs. Training sessions for administrators and users are also available to ensure effective system utilization.","Die Znuny GmbH bietet ein umfangreiches Portfolio an professionellen Dienstleistungen für die Znuny Ticketing- und ITSM-Plattform an. Das Angebot umfasst Managed Dedicated Hosting auf Hochleistungssurvern inklusive täglicher Backups und Monitoring sowie professionellen technischen Support mit garantierten SLAs. Darüber hinaus bietet das Unternehmen Experten-Consulting in Form von Workshops zur Systemoptimierung und Prozessgestaltung sowie Individualentwicklung an, um die Plattform an spezifische Unternehmensanforderungen anzupassen. Schulungen für Administratoren und Anwender runden das Angebot ab.",{},"Managed services and consulting","Support from 4,250€\u002Fyear; Hosting from 675€\u002Fmonth; Consulting on request","znuny-gmbh-managed-services-and-consulting","services\u002Fznuny-gmbh-managed-services-and-consulting",[18,11],[916,1129,467,1130,1131],"technical support","process consulting","custom development","LMPb5ZChCOy3lBwGTDymKlKJ_i9jgwTGIF1XiCkGpck",{"id":1134,"description":1135,"description_de":1136,"extension":24,"meta":1137,"name":1138,"organization_id":1108,"organization_name":1109,"price_text":1139,"pricing_url":23,"service_type":390,"sla":1140,"slug":1144,"stem":1145,"systems":1146,"tags":1147,"__hash__":1149},"services\u002Fservices\u002Fznuny-gmbh-support-sla-details.json","Znuny GmbH offers professional support subscriptions for the Znuny open-source ticket and process management system. These services provide organizations with guaranteed stability and expert guidance through clearly defined Service Level Agreements (SLAs). The support covers technical assistance for installation, configuration, updates, troubleshooting, and performance tuning. Subscriptions are available in three tiers: Silver (business hours, 4h reaction time), Gold (extended business hours, 2h reaction time), and Platinum (24\u002F7 support, 0.5h reaction time for critical incidents). All plans include support for a test system and do not limit the number of agents.","Die Znuny GmbH bietet professionelle Support-Abonnements für das Open-Source-Ticket- und Prozessmanagementsystem Znuny an. Diese Dienstleistungen bieten Unternehmen garantierte Stabilität und Expertenberatung durch klar definierte Service Level Agreements (SLAs). Der Support umfasst die technische Unterstützung bei Installation, Konfiguration, Updates, Fehlerbehebung und Performance-Optimierung. Die Abonnements sind in drei Stufen verfügbar: Silver (Geschäftszeiten, 4 Std. Reaktionszeit), Gold (erweiterte Geschäftszeiten, 2 Std. Reaktionszeit) und Platinum (24\u002F7-Support, 0,5 Std. Reaktionszeit bei kritischen Vorfällen). Alle Pläne beinhalten den Support für ein Testsystem und beschränken nicht die Anzahl der Agenten.",{},"Znuny Support Subscriptions","Starting at 4.250€ \u002F year (Silver tier)",{"name":537,"response_time":944,"resolution_time":944,"availability":1141,"coverage_hours":1142,"notes":1143},"As defined in support contract","Business hours or extended options","Exact SLAs are typically agreed per customer contract.","znuny-gmbh-support-sla-details","services\u002Fznuny-gmbh-support-sla-details",[18],[546,1148,802],"Technical Support","W6WWd44c_OSjJ9vsYJtu6kNcUQleODwglDxNVIwGOPo",{"id":1151,"description":1152,"description_de":1153,"extension":24,"meta":1154,"name":1155,"organization_id":1108,"organization_name":1109,"price_text":389,"pricing_url":1111,"service_type":1156,"sla":23,"slug":1157,"stem":1158,"systems":1159,"tags":1160,"__hash__":1164},"services\u002Fservices\u002Fznuny-gmbh-training-and-implementation-support.json","Znuny GmbH offers professional training and implementation support to help organizations effectively deploy and manage their open-source service desk. Their training program includes specialized workshops for key users, administrators, and advanced administrators, available both as remote sessions or on-site. In addition to training, their consulting services provide expert guidance on system configuration, process implementation, and best practices to ensure the platform is tailored to specific business requirements.","Die Znuny GmbH bietet professionelle Schulungen und Implementierungsunterstützung an, um Unternehmen bei der effektiven Einführung und Verwaltung ihres Open-Source-Service-Desks zu unterstützen. Das Schulungsprogramm umfasst spezialisierte Workshops für Key-User, Administratoren und fortgeschrittene Administratoren, die sowohl als Remote-Sitzungen als auch vor Ort verfügbar sind. Ergänzend zu den Schulungen bietet die Beratung fachkundige Unterstützung bei der Systemkonfiguration, Prozessimplementierung und Best Practices, um sicherzustellen, dass die Plattform optimal auf die spezifischen Geschäftsanforderungen zugeschnitten ist.",{},"Training and implementation support","training","znuny-gmbh-training-and-implementation-support","services\u002Fznuny-gmbh-training-and-implementation-support",[18],[1156,465,1161,1162,1163],"on-site training","remote training","workshops","eUevSZu51kD2WOcpb3AzJP78BCYMbfN0T8hxYJx_itI",1793464386687]