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It features native Docker support, Elasticsearch-powered full-text search, Redis caching, and a growing ecosystem of add-on packages.",2020,"GNU GPL v3.0","\u002Fimages\u002Fsystems\u002Fotobo.png",{},[],"ticketsystems\u002Fotobo",[463,547,391,466,548,564],"rother-oss","https:\u002F\u002Fotobo.io","_89InMg1eLFjHk2hMnBwPaejoVvxdP8H64aqekCd-tE",{"id":723,"architecture":724,"comparison":725,"description":781,"documentation_url":760,"extension":24,"fork_of":23,"full_description":782,"initial_release_year":783,"is_active":26,"language":391,"license":713,"logo_url":784,"media":23,"meta":785,"name":12,"package_format":43,"package_manager_url":23,"repository_url":779,"reviews":786,"slug":11,"stem":787,"tags":788,"vendor_id":23,"website":790,"__hash__":791},"ticketsystems\u002Fticketsystems\u002Fotrs-ce.json","LAMP",{"identity":726,"stack":731,"versions":742,"security":747,"community":753,"ecosystem":762,"features":766,"ops":774,"sources":778,"stats_as_of":339},{"maintainer":727,"project_status":728,"origin":729,"lineage":12,"initial_public_release":730},"Centuran Consulting","maintenance","Continuation of the discontinued original OTRS Community Edition","2001",{"primary_language":391,"language_breakdown":732,"frameworks":733,"web_servers":735,"operating_systems":736,"databases":737,"search":739,"cache":741},{},[734],"OTRS framework",[487],[398],[400,401,651,738],"Oracle",[740],"Database full-text search",[655],{"latest":743,"latest_release_date":744,"supported_branches":745,"lts_available":23,"release_notes_url":746},"6.0.41","2024-12-09",[54],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Freleases",{"security_policy_url":748,"advisories_url":749,"security_contact":23,"signed_releases":23,"sbom_available":23,"update_policy":750,"recent_updates":751},"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fsecurity\u002Fadvisories","Centuran maintains its continuation independently; it must not be confused with the discontinued vendor CE or commercial OTRS.",[752],"No release after 6.0.41 (2024-12-09); the repository was last updated on 2026-05-07",{"repository_stars":754,"repository_forks":755,"issue_tracker_url":756,"open_issues":757,"issues_opened_90d":23,"issues_closed_90d":23,"issue_window_start":23,"governance":758,"commercial_backer":727,"forum_url":23,"forum_activity":759,"forum_latest_activity":23,"documentation_url":760,"contribution_url":761},62,14,"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fissues",22,"Centuran-maintained community continuation","Kein dediziertes offizielles Projektforum gefunden; Diskussionen laufen über GitHub Issues","https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002F","https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition\u002Fblob\u002Fmaster\u002FCONTRIBUTING.md",{"package_format":43,"package_repository_url":23,"migration_paths":763,"integration_interfaces":765},[764],"Original OTRS Community Edition",[685,686,687,517],{"built_in":767,"available_via_addon":769,"unsupported":771,"unknown":772},[432,690,685,768],"Service management",[770],"Legacy OTRS Community Edition packages, subject to compatibility",[],[773,529,442],"Current package compatibility coverage",{"deployment_methods":775,"container_support":23,"kubernetes_support":23,"monitoring":776,"backup_documentation_url":777},[532,533],[704],"https:\u002F\u002Fotrscommunityedition.com\u002Fdoc\u002Fmanual\u002Fadmin\u002F6.0\u002Fen\u002Fhtml\u002Fbackup-and-restore.html",[779,780,760],"https:\u002F\u002Fgithub.com\u002FCenturan\u002FOTRS-Community-Edition","https:\u002F\u002Fotrscommunityedition.com\u002F","Centuran-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.","OTRS Community Edition is a Centuran-maintained continuation of the open-source OTRS Community Edition codebase that its original vendor discontinued in 2021. It preserves the Perl-based community platform and is distinct from the current commercial OTRS offering.",2001,"\u002Fimages\u002Fsystems\u002Fotrs-ce.png",{},[],"ticketsystems\u002Fotrs-ce",[463,547,391,789,548],"Community-Maintained","https:\u002F\u002Fotrscommunityedition.com","RLezotRUa0fswa1zstHQZemRBzbbfg4goCAI3jMAiV0",{"id":793,"architecture":794,"comparison":795,"description":871,"documentation_url":835,"extension":24,"fork_of":23,"full_description":872,"initial_release_year":873,"is_active":26,"language":801,"license":454,"logo_url":874,"media":875,"meta":897,"name":898,"package_format":838,"package_manager_url":23,"repository_url":865,"reviews":899,"slug":908,"stem":913,"tags":914,"vendor_id":916,"website":917,"__hash__":918},"ticketsystems\u002Fticketsystems\u002Fzammad.json","Ruby on Rails, PostgreSQL, Elasticsearch, Redis, Vue.js",{"identity":796,"stack":800,"versions":814,"security":821,"community":828,"ecosystem":837,"features":845,"ops":858,"sources":864,"stats_as_of":339},{"maintainer":797,"project_status":387,"origin":798,"lineage":23,"initial_public_release":799},"Zammad GmbH","Independent open-source helpdesk project","2016",{"primary_language":801,"language_breakdown":802,"frameworks":803,"web_servers":806,"operating_systems":807,"databases":808,"search":809,"cache":811},"Ruby",{},[804,805],"Ruby on Rails","Vue.js",[647],[398],[651],[810],"Elasticsearch (optional, strongly recommended)",[812,813],"Redis 6+ for realtime communication","Memcached for container or clustered deployments",{"latest":815,"latest_release_date":816,"supported_branches":817,"lts_available":23,"release_notes_url":820},"7.2.2","2026-10-08",[818,819],"7.2","7.1","https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases\u002F7-2-2",{"security_policy_url":822,"advisories_url":823,"security_contact":824,"signed_releases":23,"sbom_available":23,"update_policy":825,"recent_updates":826},"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fpolicy","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fsecurity\u002Fadvisories","security@zammad.com","Publishes numbered Zammad security advisories and coordinated security releases.",[827],"Security release 7.2.2 published on 2026-10-08; fixes local privilege escalation in DEB\u002FRPM packages. Source and official container installs are not affected.",{"repository_stars":829,"repository_forks":830,"issue_tracker_url":831,"open_issues":832,"issues_opened_90d":23,"issues_closed_90d":23,"issue_window_start":23,"governance":419,"commercial_backer":797,"forum_url":833,"forum_activity":834,"forum_latest_activity":677,"documentation_url":835,"contribution_url":836},6053,1087,"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad\u002Fissues",449,"https:\u002F\u002Fcommunity.zammad.org","Sehr aktiv; neue Beiträge und Antworten innerhalb weniger Stunden","https:\u002F\u002Fdocs.zammad.org","https:\u002F\u002Fzammad.org\u002Fparticipate",{"package_format":838,"package_repository_url":23,"migration_paths":839,"integration_interfaces":842},".szpm",[36,840,841],"Zendesk","Freshdesk",[429,843,517,844],"Webhooks","CTI",{"built_in":846,"available_via_addon":855,"unsupported":856,"unknown":857},[432,847,429,848,843,849,850,851,693,852,853,854],"Knowledge base","GraphQL","Full-text search","Time accounting","SAML SSO","AI ticket summaries","Admin audit log","AI knowledge-base answer drafts",[],[],[608,442],{"deployment_methods":859,"container_support":26,"kubernetes_support":23,"monitoring":861,"backup_documentation_url":863},[860,701,533],"Linux packages",[862],"Health-check API","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002Fappendix\u002Fbackup-and-restore.html",[865,866,867,868,869,870],"https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad","https:\u002F\u002Fdocs.zammad.org\u002Fen\u002Flatest\u002F","https:\u002F\u002Fzammad.com\u002Fen\u002Fproduct\u002Freleases","https:\u002F\u002Fzammad.com\u002Fen\u002Fadvisories","https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad-docker-compose","https:\u002F\u002Fcommunity.zammad.org\u002Flatest","Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.","Zammad is a web-based, open-source helpdesk and customer support system built in Ruby on Rails. It supports email, chat, telephone, Twitter, and Facebook as communication channels. Zammad stands out with its modern UI, powerful search via Elasticsearch, and extensibility through custom packages.",2017,"\u002Fimages\u002Fsystems\u002Fzammad.png",{"screenshots":876},[877,882,887,892],{"url":878,"alt_text":879,"scene":880,"is_primary":26,"caption":881},"\u002Fscreenshots\u002Fzammad\u002Fagent-ticket.png","Zammad Agentenoberfläche mit geöffneter Ticket-Detailansicht","agent_ticket","Ticket-Detailansicht im Agenten-UI: Navigation links, Vorgang in der Mitte, Kontextleiste rechts. Quelle: Zammad User Documentation.",{"url":883,"alt_text":884,"scene":885,"caption":886},"\u002Fscreenshots\u002Fzammad\u002Fcustomer-portal.png","Zammad Wissensdatenbank in der veröffentlichten Vorschau, ähnlich dem Kundenportal","customer_portal","Veröffentlichte Wissensdatenbank als kundennahe Oberfläche. Quelle: Zammad User Documentation.",{"url":888,"alt_text":889,"scene":890,"caption":891},"\u002Fscreenshots\u002Fzammad\u002Fadmin-settings.png","Zammad Administrations-Einstellungen für den Ticket-Composer","admin_settings","Composer-Einstellungen in der Administration. Quelle: Zammad Admin Documentation.",{"url":893,"alt_text":894,"scene":895,"caption":896},"\u002Fscreenshots\u002Fzammad\u002Fsearch.png","Zammad-Suche mit Ergebnisvorschau in der Navigationsleiste","search","Volltextsuche über Tickets, Personen und Organisationen. Quelle: Zammad User Documentation.",{},"Zammad",[900,909],{"quote":901,"role":902,"context":903,"source_label":904,"source_url":905,"date":906,"systems":907},"Zammad ist da eine bemerkenswerte Ausnahme. Ein frisches, wohldurchdachtes Design, kontinuierliche Weiterentwicklung und Zammad kommt auch noch aus Berlin.","Ticketsystem-Administrator","STÜBER SYSTEMS, Wechsel von einer OTRS-basierten Installation","STÜBER SYSTEMS Blog","https:\u002F\u002Fblog.stueber.de\u002Fposts\u002Fsetup-zammad\u002F","2025-10-01",[908],"zammad",{"quote":910,"role":902,"context":911,"source_label":904,"source_url":905,"date":906,"systems":912},"Natürlich ist nicht alles perfekt und nicht alle unsere Workflows, die wir in unserem alten OTRS-System etabliert haben, konnten wir 1:1 übernehmen. Wir waren also gezwungen, alles noch einmal neu zu überdenken und ich finde, das hat sich gelohnt.","STÜBER SYSTEMS, Produktivbetrieb seit Oktober 2025",[908,18],"ticketsystems\u002Fzammad",[547,801,548,632,915],"REST-API","zammad-foundation","https:\u002F\u002Fzammad.com","XQW7VtHQ92lg_9JuCVkpzEv7RcSH7I0Q7aDWIrEPnyc",{"id":920,"architecture":921,"comparison":922,"description":978,"documentation_url":979,"extension":24,"fork_of":11,"full_description":980,"initial_release_year":981,"is_active":26,"language":391,"license":454,"logo_url":982,"media":983,"meta":1002,"name":19,"package_format":43,"package_manager_url":959,"repository_url":975,"reviews":1003,"slug":18,"stem":1011,"tags":1012,"vendor_id":1014,"website":1015,"__hash__":1016},"ticketsystems\u002Fticketsystems\u002Fznuny.json","LAMP (Linux, Apache, MySQL\u002FMariaDB\u002FPostgreSQL, Perl)",{"identity":923,"stack":927,"versions":936,"security":943,"community":948,"ecosystem":958,"features":963,"ops":969,"sources":974,"stats_as_of":339},{"maintainer":924,"project_status":387,"origin":925,"lineage":12,"initial_public_release":926},"Znuny GmbH","Continuation of OTRS Community Edition","2021",{"primary_language":391,"language_breakdown":928,"frameworks":929,"web_servers":931,"operating_systems":932,"databases":933,"search":934,"cache":935},{},[930],"Znuny framework",[487],[398],[400,401,651,738],[740],[655,405],{"latest":937,"latest_release_date":938,"supported_branches":939,"lts_available":26,"release_notes_url":942},"7.3.8","2026-10-14",[940,941],"7.3","6.5 LTS","https:\u002F\u002Fdoc.znuny.org\u002Fznuny\u002Freleases\u002F7_3_8\u002Findex.html",{"security_policy_url":944,"advisories_url":944,"security_contact":23,"signed_releases":26,"sbom_available":23,"update_policy":945,"recent_updates":946},"https:\u002F\u002Fwww.znuny.org\u002Fen\u002Fadvisories\u002Fsecurity-advisories","Security advisories are published by the project and fixes are delivered in maintained release lines.",[947],"7.3.8 and LTS 6.5.26 published on 2026-10-14 as patchlevels with security fixes; releases ship with SHA-256 checksums and PGP signatures",{"repository_stars":949,"repository_forks":950,"issue_tracker_url":951,"open_issues":952,"issues_opened_90d":23,"issues_closed_90d":23,"issue_window_start":23,"governance":419,"commercial_backer":924,"forum_url":953,"forum_activity":954,"forum_latest_activity":955,"documentation_url":956,"contribution_url":957},610,127,"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fissues",73,"https:\u002F\u002Fcommunity.znuny.org\u002F","Sehr aktiv; sichtbare tägliche Hilfe- und Diskussionsbeiträge","2026-07-29","https:\u002F\u002Fdoc.znuny.org\u002F","https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny\u002Fblob\u002Fdev\u002FCONTRIBUTING.md",{"package_format":43,"package_repository_url":959,"migration_paths":960,"integration_interfaces":962},"https:\u002F\u002Faddons.znuny.com",[12,961],"Earlier Znuny releases",[685,686,687,517],{"built_in":964,"available_via_addon":966,"unsupported":967,"unknown":968},[432,690,685,965,850],"Service catalog",[696],[],[442],{"deployment_methods":970,"container_support":26,"kubernetes_support":23,"monitoring":971,"backup_documentation_url":973},[860,533,564],[972],"System configuration and daemon status checks","https:\u002F\u002Fdoc.znuny.org\u002Fznuny_lts\u002Fadmin\u002Fbackup_restore\u002Findex.html",[975,976,977,944,959,953],"https:\u002F\u002Fgithub.com\u002Fznuny\u002FZnuny","https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002F","https:\u002F\u002Fdoc.znuny.org\u002Fznuny-7_3\u002Freleases\u002F","Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.","https:\u002F\u002Fdoc.znuny.org","Znuny is the community-driven continuation of the OTRS Community Edition, maintained by Znuny GmbH. It provides a full-featured IT Service Management platform supporting ITIL processes, a powerful Generic Interface for integrations, and an extensive package ecosystem.",2021,"\u002Fimages\u002Fsystems\u002Fznuny.png",{"screenshots":984},[985,989,993,997],{"url":986,"alt_text":987,"scene":880,"is_primary":26,"caption":988},"\u002Fscreenshots\u002Fznuny\u002Fticket-details.png","Znuny Agentenoberfläche mit Ticket-Detailansicht und Informationsleiste","Ticket-Details (AgentTicketZoom) mit Artikelliste und Seitenleiste. Quelle: Znuny Agent Quickstart.",{"url":990,"alt_text":991,"scene":885,"caption":992},"\u002Fscreenshots\u002Fznuny\u002Fcustomer-portal.png","Znuny Kundenportal mit der Übersicht Meine Tickets","Kundenportal: Ticketliste mit Statusfiltern. Aufnahme der öffentlichen Znuny-7-Vorschau.",{"url":994,"alt_text":995,"scene":895,"caption":996},"\u002Fscreenshots\u002Fznuny\u002Fagent-toolbar.png","Znuny Agenten-Toolbar mit Übersichten, Aktionen und Suche","Agenten-Toolbar inklusive Schnellsuche. Quelle: Znuny Agent Quickstart.",{"url":998,"alt_text":999,"scene":1000,"caption":1001},"\u002Fscreenshots\u002Fznuny\u002Fticket-action-menu.png","Znuny Ticket-Aktionsmenü in der Agentenoberfläche","other","Ticket-Aktionsmenü unter dem Ticket-Titel. Quelle: Znuny Agent Quickstart.",{},[1004],{"quote":1005,"role":1006,"context":1007,"source_label":1008,"source_url":1009,"systems":1010},"After logging in with our existing credentials, we recognized the familiar dashboard user interface. Only the large Znuny logo (top right) shows a visual difference compared to the old OTRS CE installation. And most importantly: All our tickets (open and closed) exist, reports are still working and new ticket creation through e-mail works.","Systemadministrator","Infiniroot, Migration von OTRS Community Edition nach Znuny LTS","Infiniroot Blog","https:\u002F\u002Fwww.infiniroot.com\u002Fblog\u002F1272\u002Fhow-we-migrated-from-otrs-community-edition-to-znuny-lts",[18],"ticketsystems\u002Fznuny",[463,547,391,466,548,1013],"ITIL","znuny-gmbh","https:\u002F\u002Fwww.znuny.com","kjGvOr59DZn4Sx45Hp0e1atFhv97LBGKTA10SkztcHs",1793464491643]