About Open ITSM Hub

Open ITSM Hub is the community directory for open-source IT service management ecosystems. We catalog packages, skins, tools, and organizations around the major open-source ticketing systems.

Our mission

The ITSM landscape offers many open-source options — Znuny, OTOBO, Zammad, KIX, and the former OTRS CE. Each system has its own ecosystem of add-ons, themes, and service providers. Our mission is to make that ecosystem findable, comparable, and accessible to everyone.

Supported systems

• Znuny — community-driven OTRS fork, actively maintained
• OTOBO — modern OTRS fork by Rother OSS
• Zammad — Ruby-based helpdesk with a modern UI
• KIX — feature-rich OTRS fork for enterprise ITSM
• OTRS CE — the original Community Edition (legacy)

How it works

Data is collected from official package repositories, community sources, and vendor websites through automated scraping (powered by Firecrawl) and manual curation. Everything is stored as structured JSON and delivered as a static site for speed and reliability.

Technology

Built with Nuxt 4, Nuxt UI v3, and Tailwind CSS v4. AI features powered by Google GenKit with a Python FastAPI backend on Google Cloud Run. Hosted on Firebase Hosting.

Operator

Open ITSM Hub is operated by Open Ticket AI UG (haftungsbeschränkt). Further details are in the imprint.