Blog
Articles and notes around the directory and open-source ITSM.
2026-09-17
OTAI Desk: Front Layer or Full System? A Decision Guide for IT Leaders
When OTAI Desk makes sense in front of Zammad, Znuny, or OTOBO — and when a classic helpdesk switch remains the better option. With comparison links and checklist.
2026-09-15
Best Zammad plugins & packages 2026 — add-ons, integrations & extensions
The best Zammad plugins, add-ons, and packages in 2026: Slack, n8n, MCP/AI, API clients, and more. Curated from the Open ITSM Hub directory.
2026-09-15
Best Znuny plugins & OPM packages 2026 — ITSM, workflow & integrations
The most important Znuny plugins and OPM packages at a glance: ITSM modules, approval workflows, dynamic fields, SLA control, API integrations, and monitoring — with links to the plugin directory.
2026-07-11
OTOBO Docker: More Secure and Performant with Hardened Docker Compose
A practical guide to hardened OTOBO Docker Compose — network segmentation, non-root containers, nginx TLS proxy, resource limits, and a hardening overlay for the official RotherOSS stack.
2026-07-05
OTOBO 11.1 & AI: Brief Overview for IT Teams
Neutral overview of OTOBO 11.1 — ticket handling, process management, and native AI (Roboto). Detailed analysis on softoft.de.
2026-06-27
OTAI Desk: AI-First Helpdesk — Open Source, On-Premise, No Cloud Lock-In
OTAI Desk is a modern, AI-powered ticketing system built on open source: local LLMs, RAG deflection, GDPR-compliant — and optionally acting as a front layer before Zammad, Znuny, or Jira.
2026-06-21
Plugins Between Znuny, OTOBO & KIX: How Portable Is the .opm Ecosystem?
From a directory perspective: how compatible are .opm packages and skins across the OTRS forks Znuny, OTOBO, and KIX, and what admins should look out for when installing third-party extensions.
2026-05-27
The Best Zammad MCP Server? basher83 vs. Softoft-Orga in a Hard Test
A detailed comparison of the two open-source Model Context Protocol (MCP) servers for Zammad. Learn how to securely connect your AI assistants (Claude, Cursor) to your helpdesk.
2026-05-20
Ticketing System Automation with Python: REST APIs, Libraries, and Practical Patterns
Overview of Python clients and REST API integrations for Zammad, OTOBO, and Znuny—from official libraries to custom automation scripts.
2026-05-07
Zammad 7 & AI: Quick Overview for IT Teams
Neutral overview of Zammad 7 AI features – what's changing and which AI models are supported.
2026-05-03
Open Source Helpdesk and AI: Between Product Capabilities, APIs, and a Neutral Automation Layer
Classification of how teams use AI with Zammad, Znuny/OTOBO ecosystems, and others: native features, API-driven workflows, open-source automation engines, and typical privacy questions from a DACH perspective.
2026-05-01
Welcome to the Open ITSM Hub Blog
News and short articles around open-source ITSM, plugins, and the directory.
2026-04-15
Why open ITSM directories matter
A quick look at why a community-driven plugin directory benefits both teams and vendors.