OTOBO & Znuny system configuration

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• AccountedTime::UsedUnits

  Frontend::Agent::Ticket::AccountedTime

  Choose the time units shown to agents in ticket overviews. It affects how time tracking is displayed across the agent interface.

  Which units are used and shown in the overview for timeunits?

  AgentsTicketsInterface

• ACL::CacheTTL

  Core::Ticket::ACL

  Set how long the database ACL backend caches data in seconds. This affects system performance and how quickly ACL updates apply.

  Cache time in seconds for the DB ACL backend.

  SystemPerformance

• ACLKeysLevel1Change

  Core::Ticket::ACL

  Select the items available in the first level of the ACL structure for change rules. This affects how administrators configure access controls.

  Defines which items are available in first level of the ACL structure.

  SystemSecurity

• ACLKeysLevel1Match

  Core::Ticket::ACL

  Choose the items available in the first level of the ACL structure for match rules. This affects how tickets and properties are filtered.

  Defines which items are available in first level of the ACL structure.

  TicketsSystem

• ACLKeysLevel2::Possible

  Core::Ticket::ACL

  Define the items available in the second level of the ACL structure for possible restrictions. This affects advanced ticket form controls.

  Defines which items are available in second level of the ACL structure.

  TicketsFields

• ACLKeysLevel2::PossibleAdd

  Core::Ticket::ACL

  Configure the items available in the second level of the ACL structure for possible additions. This affects available options during ticket creation.

  Defines which items are available in second level of the ACL structure.

  TicketsFields

• ACLKeysLevel2::PossibleNot

  Core::Ticket::ACL

  Specify the items available in the second level of the ACL structure for exclusion rules. This affects which options are hidden from agents.

  Defines which items are available in second level of the ACL structure.

  TicketsAgents

• ACLKeysLevel2::Properties

  Core::Ticket::ACL

  Determine the items available in the second level of the ACL structure for property checks. This affects how ticket attributes are evaluated.

  Defines which items are available in second level of the ACL structure.

  TicketsSystem

• ACLKeysLevel2::PropertiesDatabase

  Core::Ticket::ACL

  Choose which database properties are available in the second level of ticket access control lists.

  Defines which items are available in second level of the ACL structure.

  TicketsSystem

• ACLKeysLevel3::Actions###100-AgentTicketQuickClose

  Core::Ticket::ACL

  Select available quick close actions in the third level of access control lists for agents.

  Defines which items are available for 'Action' in third level of the ACL structure.

  TicketsAgents

• ACLKeysLevel3::Actions###100-Default

  Core::Ticket::ACL

  Configure standard default actions available in the third level of access control lists.

  Defines which items are available for 'Action' in third level of the ACL structure.

  TicketsSystem

• AdminContactWD::RunInitialWildcardSearch

  Frontend::Admin::View::ContactWD

  Enable an automatic wildcard search when administrators first open the contact management screen.

  Runs an initial wildcard search of the existing contacts with data when accessing the AdminContactWD module.

  InterfaceSystem

• AdminCustomerCompany::RunInitialWildcardSearch

  Frontend::Admin::View::CustomerCompany

  Trigger an automatic wildcard search for customer companies when opening the management view.

  Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

  CustomersInterface

• AdminCustomerUser::RunInitialWildcardSearch

  Frontend::Admin::View::CustomerUser

  Start an automatic wildcard search for customer users as soon as the admin management screen opens.

  Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

  CustomersInterface

• AdminCustomerUser::SearchLimit

  Frontend::Admin::View::CustomerUser

  Set the maximum number of results returned in customer user searches within the administration area.

  Controls the search limit in the AdminCustomerUser interface.

  CustomersInterfacePerformance

• AdminCustomerUser::UseAutoComplete

  Frontend::Admin::View::CustomerUser

  Turn on autocomplete suggestions for customer ID selection in the administrator user management.

  Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

  CustomersInterface

• AdminDynamicFieldTitle::Templates###001-Template

  Core::DynamicFields::TitleTemplates

  Create a title template for dynamic fields in the first slot to help agents save time.

  Create Templates for AdminDynamicFieldTitle.

  FieldsAgentsSystem

• AdminDynamicFieldTitle::Templates###002-Template

  Core::DynamicFields::TitleTemplates

  Create a title template for dynamic fields in the second slot for consistent naming.

  Create Templates for AdminDynamicFieldTitle.

  FieldsAgentsSystem

• AdminDynamicFieldTitle::Templates###003-Template

  Core::DynamicFields::TitleTemplates

  Create a title template for dynamic fields in the third slot for quick configuration.

  Create Templates for AdminDynamicFieldTitle.

  FieldsAgentsSystem

• AdminDynamicFieldTitle::Templates###004-Template

  Core::DynamicFields::TitleTemplates

  Create a title template for dynamic fields in the fourth slot to support structured data.

  Create Templates for AdminDynamicFieldTitle.

  FieldsAgentsSystem

• AdminEmail

  Core::Email

  Set the email address for the system administrator which appears on application error screens.

  Defines the system administrator's email address. It will be displayed in the error screens of the application.

  EmailSystem

• AdminSelectBox::AllowDatabaseModification

  Frontend::Admin::View::SelectBox

  Control whether administrators are allowed to modify the database directly through the select box tool.

  Controls if the admin is allowed to make changes to the database via AdminSelectBox.

  SecuritySystem

• AgentAppointmentEdit::Location::Link###1-GoogleMaps

  Core::AppointmentCalendar

  Display an icon linking to Google Maps for appointment locations in the agent calendar.

  Defines an icon with link to the google map page of the current location in appointment edit screen.

  CalendarAgentsInterface

• AgentColorDefinitions

  Frontend::Agent

  Define custom interface colors for buttons, navigation backgrounds, and notifications for all agents.

  Color definitions for the agent interface (default skin). MainDark, -Light and Hover are the navigation background, buttons and some other main elements. Highlight are e.g. icons and selected elements in the navbar. BG- and Text colors are various background, and text colors. Hover colors are used in selections and tables. Notify colors are the background of notifications.

  AgentsInterfaceNotifications