Open ITSM Hub
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Open Ticket AI OTOBO/Znuny Connector

Free

Python-based connector for the Open Ticket AI (OTAI) engine to integrate with OTOBO and Znuny.

This package is the official integration plugin for the Open Ticket AI (OTAI) automation engine. It enables the engine to connect to OTOBO and Znuny instances to process tickets via the REST interface (GenericInterface). With this connector, support teams can integrate AI-driven features such as automatic categorization, prioritization, and summarization directly into their existing ITSM workflow. The plugin is optimized for Python environments and supports asynchronous operations for high performance.

Features

  • REST API Integration

    Enables seamless communication with the GenericInterface REST API of OTOBO and Znuny.

  • Unified Data Model

    Converts ticket system data into a unified model for AI processing.

  • Automated Workflows

    Supports automated fetching, classification, and updating of tickets.

Categories

AIautomationREST APIpythonAI & AutomationIntegrations & API

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