Botpress Rocket.Chat Actions (LigeroSmart)
Freeby LigeroSmartcommunity
Custom Botpress actions to manage Rocket.Chat Omnichannel conversations within LigeroSmart environments.
This package contains a collection of JavaScript actions for Botpress v12, specifically designed to integrate with the Rocket.Chat Omnichannel API. These actions are an integral part of the chat automation strategy for the LigeroSmart ITSM system. They allow the chatbot to handle complex tasks such as routing users to specialized departments or properly closing support sessions, thereby increasing the efficiency of the service desk.
Features
Transfer Visitor
Transfers the current Omnichannel visitor to a specified department in Rocket.Chat.
Close Room
Closes the active Rocket.Chat Omnichannel room programmatically via the bot.
Send Message
Allows sending messages directly through the Rocket.Chat API.