automation

Automatically create tickets from calendar appointments at a defined time.

Custom Botpress actions to manage Rocket.Chat Omnichannel conversations within LigeroSmart environments.

Python-based extensions for integrating CLAIA AI agents with Zammad.

Automatically creates a ticket when a new customer user registers.

An n8n community node for comprehensive Zammad REST API integration, enabling automation of tickets, users, and organizations.

Prevents closed tickets from being reopened after a defined time period by automatically rejecting late replies or routing them into new tickets.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

Script and example for ticket archiving via command line for LigeroSmart and Znuny.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents.

Extends OTRS with a multilevel escalation management system and a GUI-based configuration interface.

Enables master-slave ticket relationships to synchronize actions from a master to slave tickets.

Command-line tools to automate the creation, packaging, and installation of OPM modules for OTRS, Znuny, and OTOBO.

Activepieces integration (piece) for automated ticket creation in Zammad.

Extended n8n community node for Zammad – advanced ticket filters, articles, users, organizations and tags.

An Icinga notification plugin for automated Zammad ticket management via REST API, removing the dependency on email-based integration.

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

A command-line utility for Znuny, OTOBO, and OTRS that automates OPM package installation and resolves dependencies.

Automatically locks a ticket when an agent opens the ticket zoom view.

Command-line tool and Perl API to install OPM packages into Znuny, OTOBO, and OTRS.

Base package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.

Hugging Face plugin for Open Ticket AI enabling local, privacy-preserving ticket classification using machine learning.

Python-based connector for the Open Ticket AI (OTAI) engine to integrate with OTOBO and Znuny.

Modular RAG service for OTOBO AI features (response suggestions & chat).

A Model Context Protocol (MCP) server that enables AI assistants to search, retrieve, and interact with OTOBO tickets.

Automatic ticket distribution based on workload, availability, and priority to prevent team overload.

Asynchronous Python client for the OTOBO GenericInterface REST API with Pydantic models.

Extends the OTRS/Znuny console with powerful commands for SysConfig, filters, and users.

Automatically pre-fills a notification template (e.g., 15 minutes before) when creating calendar appointments in OTRS, OTOBO, or Znuny.

Automatically assigns incoming tickets to agents based on group membership and queue.

An event module for OTRS and Znuny that retrieves attributes from a Configuration Item and populates them into ticket dynamic fields.

A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.

Automatically moves tickets to a specific queue based on the selected service.

Automatically sets the ticket type based on the selected service.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

Zammad integration for the Activepieces automation platform.

Python library for interacting with OTRS, Znuny, and OTOBO via the GenericInterface REST API, including OTRS 8 support.

A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.

Adds a dropdown menu to close tickets instantly using predefined templates and states.

A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.

Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management.

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

Allow agents to run GenericAgents from a ticket.

An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.

Integration scripts and configuration to connect Zabbix monitoring with OTRS 6 or Znuny.

A GenAI-powered integration layer for Zammad providing ticket triage, answer generation (RAG), and knowledge base indexing via Kafka.

A Python-based CLI tool and webhook designed to automate the import of PGP public keys into Zammad via its REST API.

A Python API client for the Zammad REST API that allows developers to programmatically manage tickets, users, organizations, and knowledge base entries.

Link multiple tickets of a similar nature to a primary ticket and handle them collectively.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.

PostMaster filter to prevent ticket status changes by out-of-office messages.

Enables the recording of time units within process management activity dialogs without requiring an article field.

Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.