Multilevel Escalation for OTRS

This Perl-based extension for OTRS provides a comprehensive multilevel escalation management system. It introduces a dedicated administrative interface (AdminESCL) that allows administrators to define complex escalation paths and notification matrices. Unlike the standard OTRS escalation, which is often limited to single-level SLA triggers, this module enables more granular control over how and when tickets escalate through different organizational levels. The package is primarily distributed via CPAN and requires manual integration or registration of the provided Perl modules within the OTRS configuration.