Zammad
ActiveModern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.
Ruby
Ruby on Rails, PostgreSQL, Elasticsearch, Redis, Vue.js
GNU AGPL v3.0
.szpm
2017
Versionshistorie
Current release line; the 7.1.1 security release was published together with 7.0.3 on 2026-06-25.
ChangelogMajor release bringing the first integrated AI assistance features while keeping data and model choice fully under the operator's control.
ChangelogMinor release adding language detection, Microsoft 365 Graph API connectivity and OpenID Connect support.
ChangelogMinor release adding checklists, new keyboard shortcuts and bulk ticket subscription management.
ChangelogMinor release introducing WhatsApp Business integration, customizable ticket states and improved translation management.
ChangelogMinor release with efficiency and security enhancements across the helpdesk.
ChangelogMinor release adding two-factor authentication and enhanced time accounting.
ChangelogMajor release introducing the mobile view, duplicate detection and MS Teams notifications. Requires Elasticsearch 8 or later.
ChangelogKompatible Pakete
ZammadApiBundle
A Symfony bundle that provides a REST API client for integrating Symfony applications with the Zammad ticketing system.
check_zammad
by t3easy (Jan Kiesewetter)
Nagios/Icinga plugin to monitor Zammad health status via API.
CLAIA Zammad Extensions
Python-based extensions for integrating CLAIA AI agents with Zammad.
Laravel Zammad
by codebar Solutions AG
A Laravel wrapper for the Zammad REST API to interact with tickets, users, and organizations.
Contao Zammad Notification Center API Bundle
by Contao Academy
A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.
Contao Zammad Notification Center API Bundle
by Contao Academy
A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.
Zammad API PHP Wrapper
A PHP library that provides a wrapper for the Zammad REST API, enabling developers to integrate Zammad helpdesk features into PHP applications.
@digital-boss/n8n-nodes-zammad
FeaturedAn n8n community node for comprehensive Zammad REST API integration, enabling automation of tickets, users, and organizations.
Zammad External Data Proxy
A PHP library for providing and formatting data for Zammad's external data source feature.
ERPNext Zammad Integration
by Florian Glashauser
Frappe application to integrate ERPNext with Zammad for customer synchronization and ticket viewing.
Export-ZammadKB
by Daniel König (danielknng)
A PowerShell script to export Zammad Knowledge Base articles and attachments as Markdown files while maintaining the category structure.
GoogleForm-to-Zammad
by Università degli Studi di Ferrara
A Google Apps Script that integrates Google Forms with Zammad, automatically creating tickets from form submissions via the Zammad REST API.
Zammad Grafana Dashboards
by Zammad GmbH
Official collection of sample Grafana dashboards for visualizing Zammad data via Elasticsearch.
Heptacom Shopware Zammad Tickets From Orders
by HEPTACOM GmbH
A Shopware 5 extension for creating Zammad tickets directly from customer orders to optimize support workflows.
Hutch SL SMS Plugin for Zammad
by Kalpa Prabashwera
An SMS notification backend for Zammad that enables integration with the Hutch Sri Lanka SMS gateway for sending ticket alerts.
Zammad MCP Server (basher83)
by basher83
A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.
innovazammad
by RegioHelden GmbH
A bridge application that connects Innovaphone PBX systems with Zammad's generic CTI integration.
IntakeShield
Security and spam protection for Zammad featuring whitelisting, signup CAPTCHA, and automated spam cleanup.
Zammad Integration for Nextcloud
by Nextcloud
A Nextcloud application that integrates Zammad features, providing a dashboard widget for ticket notifications and a unified search provider for Zammad tickets.
Jira2Zammad
Migrates Jira Service Desk projects into Zammad, preserving tickets, comments, attachments, assignees, and timestamps.
Zammad LDAP Sync
by it@M (Landeshauptstadt München)
A Java-based synchronization tool to import complex LDAP organizational structures and users into Zammad groups and roles.
Zammad Laravel Integration
by ligoo
A Laravel package for integrating contact forms with Zammad, featuring built-in spam protection and support for Blade, React, and Vue.js.
matrix-zammad
Featuredby Half-Shot (Will Hunt)
A bridge and bot that forwards Zammad ticket notifications to Matrix chat rooms and allows basic ticket interaction.
@mon1_/piece-zammad-rt2
Activepieces integration (piece) for automated ticket creation in Zammad.
Zammad MCP Server (MseeP)
Model Context Protocol (MCP) server for Zammad ticket system integration.
Laravel Zammad
A Laravel wrapper for the official Zammad PHP API client, providing a clean interface to integrate Zammad helpdesk features into Laravel applications.
n8n-nodes-zammad
by Konstantin Babushkin (k0ka)
A community-developed n8n node for Zammad integration, enabling automated ticket, user, and organization management.
n8n-nodes-zammad-extended
FeaturedExtended n8n community node for Zammad – advanced ticket filters, articles, users, organizations and tags.
n8n Zammad Ticket Update Node
by Oliver Buchmann
A community-contributed n8n node that enables the updating of existing tickets within the Zammad ITSM system via its REST API.
n8n Zammad Sync: Entra ID to Zammad Users
by Sirhexalot
An n8n workflow for seamless synchronization of users from Microsoft Entra ID (Azure AD) to Zammad.
notify-zammad
by NETWAYS GmbH
Icinga 2 notification plugin to automatically manage tickets in Zammad via the REST API.
notify_zammad
by NETWAYS GmbH
An Icinga notification plugin for automated Zammad ticket management via REST API, removing the dependency on email-based integration.
Zammad for WordPress
by ouun
A WordPress plugin that integrates Zammad Helpdesk by embedding chats and forms and providing access to the Zammad API.
@patrickkeller/zammad-integration
by Patrick Keller
Node.js library for integrating the Zammad REST API.
Activepieces Zammad Integration
Zammad integration for the Activepieces automation platform.
@pipedream/zammad
Pipedream components for Zammad to automate workflows like ticket creation and user management.
pretalx-zammad
by Florian Mösch
A pretalx plugin to link and display Zammad tickets for speakers and sessions.
py-zammad-cti
A lightweight Python client for Zammad’s Generic CTI API to notify the system about call lifecycle events.
Rolfs-TableSearch
by Rolf Schmidt
Zammad extension for generic REST API searches in database tables, ideal for reporting and data exports.
slack2zammad
Featuredby TechNative
A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.
SWP-ZammadIntegration
by Bauer Group
Shopware 5 plugin for easy integration of the Zammad chat widget.
tap-zammad
A Singer tap for Zammad that extracts tickets, groups, organizations, and users via the REST API for use in ETL and data integration pipelines.
Update n8n Zammad Roles by Excel
by Sirhexalot
An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.
WWW-Zammad
A Perl client library for the Zammad REST API, enabling programmatic management of tickets, users, and organizations.
Zammad AI (it@M Integration Layer)
by it@M (Landeshauptstadt München)
A GenAI-powered integration layer for Zammad providing ticket triage, answer generation (RAG), and knowledge base indexing via Kafka.
Zammad API Client for Ruby
by Zammad GmbH
The official Ruby library for interacting with the Zammad REST API, enabling programmatic management of tickets, users, and organizations.
zammad-asterisk
by Digineo GmbH
A Go-based bridge that connects Asterisk (via ARI) to the Zammad CTI API for call notifications. (Unmaintained)
Zammad Jira Web Extension
by Rida Amirini
Unofficial browser extension for Chrome and Firefox to create Jira issues directly from Zammad.
zammad-js-api
JavaScript client library for the Zammad REST API to manage tickets, users, and resources.
zammad-laravel
by ligoo
Laravel package for Zammad ticketing system integration with contact form.
Zammad-MCP
by basher83
A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.
zammad-mcp-server
FeaturedProduction-ready Zammad MCP Server for Zammad 6.0+ and 7.x. Connect Claude, Cursor, and LLMs to your helpdesk via MCP.
Zammad NowSMS Integration
by multiOTP
Bridge script to connect Zammad with a NowSMS Gateway for two-way SMS communication.
Zammad OmniFocus Integration
by Bastian Kuhn
An OmniFocus plug-in to synchronize assigned Zammad tickets with your personal task manager.
zammad-openapi
by websin-git
Unofficial OpenAPI 3.0 specification for the Zammad REST API to facilitate client generation.
zammad-pgp-import
A Python-based CLI tool and webhook designed to automate the import of PGP public keys into Zammad via its REST API.
Redmine Zammad Plugin
by dpoe2016
A Redmine plugin for linking Redmine issues with Zammad tickets to improve cross-system collaboration.
Zammad Remote MCP
Stateless remote MCP server for Zammad featuring ticket operations, search, and OAuth 2.1.
zammad-szpm
by Znuny GmbH
A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm).
zammad-ticket-creator
A Node.js library for programmatically creating tickets in Zammad via its REST API.
zammad-ts-api
A TypeScript-based API client for Zammad that provides a typed interface for interacting with the Zammad REST API.
zammad-typescript-api
A TypeScript wrapper for the Zammad REST API providing type definitions and a client for resource interaction.
Zammad API Client for Ruby
by Zammad GmbH
Official Ruby client library for interacting with the Zammad REST API.
Zammad.Client
by Sebastian (S3bt3r)
A .NET client library for the Zammad REST API, enabling developers to manage tickets, users, and organizations within .NET applications.
Zammad.Client.SystemTextJson
A modern .NET client library for the Zammad REST API, utilizing System.Text.Json for high-performance serialization.
zammadls
by Rosa-Luxemburg-Stiftung
A collection of Python-based helper scripts for Zammad, providing utilities for administrative tasks and system management.
zammadoo
by flashdagger
An object-oriented Python REST API client for Zammad providing a fluent interface and type safety.
zammad_py
A Python API client for the Zammad REST API that allows developers to programmatically manage tickets, users, organizations, and knowledge base entries.
Zammad Twilio Voice Bridge
A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.
Zammad PHP API Client
by Zammad GmbH
Official PHP library for interacting with the Zammad REST API.
Zammad API Client for PHP
by Zammad GmbH
Official PHP SDK for the Zammad REST API, providing a high-level interface for helpdesk integration.
zd-ticket-portal
A lightweight, framework-less frontend portal for Zammad end-users to manage tickets via the REST API.
Zammad im Vergleich
Datenbasierte Entscheidungshilfen zu Architektur, Sicherheit, Community und Betrieb.
- KIX vs Zammad: Technical ITSM or Modern Helpdesk?Comparing KIX 18 and Zammad: CMDB and technical service management versus a Ruby on Rails multi-channel helpdesk.
- OTAI Desk vs Zammad: AI Front Layer or Classic Helpdesk?Comparing OTAI Desk and Zammad: an AI-first on-premise helpdesk with local LLM inference versus an established Ruby on Rails multi-channel system.
- OTRS Forks and Zammad Compared: Five Systems for 2026Vendor-neutral comparison of OTRS forks (Znuny, OTOBO, O-Fork, OTRS-CE) and Zammad for 2026. Analysis of architecture, security, and operations.
- Zammad vs OFORK: Two Paths to an Open Ticketing SystemZammad vs OFORK: A comparison between a modern Ruby helpdesk and a Perl-based OTRS fork regarding maturity, technology, and community structure.
- Zammad vs OTOBO: Modern Helpdesk or OTRS Fork?Zammad vs OTOBO: Technical comparison for 2026. Discover the differences between Ruby on Rails architecture and the modernized, Perl-based OTRS fork.
- Zammad vs OTRS Community Edition: Migration or Continued Operations?Zammad vs. OTRS Community Edition compared: Learn everything about architecture, migration paths, and the differences between Ruby and Perl stacks.
- Zammad vs Znuny: Helpdesk UX or Classic ITSM?Zammad vs Znuny: A comparison of user experience, multi-channel support, and ITSM process depth for IT management and administrators.
Verwandte Systeme
OTAI Desk
ActiveAI-first, open-source helpdesk built on the Open Ticket AI stack — on-premise, GDPR-ready, with local LLMs, RAG deflection, and connectors to Zammad, Znuny, OTOBO, and Jira.
OTRS Community Edition
ActiveCenturan-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.
