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Zammad Twilio Voice Bridge

Free

A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.

This bridge application allows Zammad users to receive inbound call notifications from Twilio. It acts as a middleware that receives webhooks from Twilio when a call is received and forwards the relevant caller information to Zammad's Generic CTI (Computer Telephony Integration) endpoint. This enables features like automatic caller identification and screen pops within the Zammad agent interface. The application is built on the Sinatra framework and designed for easy deployment.

Features

  • Twilio Webhook Integration

    Receives and processes incoming call events from Twilio webhooks.

  • Zammad CTI Support

    Forwards call data to Zammad's Generic CTI API to trigger agent notifications.

  • Caller Identification

    Enables automatic identification of callers based on Zammad user data.

Categories

CTITwilioTelephonyVoiceIntegrationRubySinatraIntegrations & APICommunication

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