Integrations & API

Seamlessly integrates Rocket.Chat with OTOBO for real-time communication directly from the ticket.

A Symfony bundle that provides a REST API client for integrating Symfony applications with the Zammad ticketing system.

AI Ticket & article Summarization package for OTOBO with provider configuration, custom prompts, tag support, internal summary articles.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service.

Extends the auto-response system to cover all recipients of incoming emails.

Python-based extensions for integrating CLAIA AI agents with Zammad.

A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP API, a PHP form, and R statistics.

A Laravel wrapper for the Zammad REST API to interact with tickets, users, and organizations.

A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.

A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.

A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.

A PHP library that provides a wrapper for the Zammad REST API, enabling developers to integrate Zammad helpdesk features into PHP applications.

Integration module for KIX for the automated import of hardware and software inventory data from the Deskcenter Management Suite into the KIX CMDB.

An n8n community node for comprehensive Zammad REST API integration, enabling automation of tickets, users, and organizations.

A PHP library for providing and formatting data for Zammad's external data source feature.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Frappe application to integrate ERPNext with Zammad for customer synchronization and ticket viewing.

A PowerShell script to export Zammad Knowledge Base articles and attachments as Markdown files while maintaining the category structure.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. Automatically creates or updates tickets.

Integrate external systems with Znuny using a single API endpoint for ticket operations based on external reference numbers.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.

A Google Apps Script that integrates Google Forms with Zammad, automatically creating tickets from form submissions via the Zammad REST API.

A monitoring add-on that provides a web service interface to programmatically check the health, background jobs, and operational state of a Znuny instance.

A Shopware 5 extension for creating Zammad tickets directly from customer orders to optimize support workflows.

An SMS notification backend for Zammad that enables integration with the Hutch Sri Lanka SMS gateway for sending ticket alerts.

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

A bridge application that connects Innovaphone PBX systems with Zammad's generic CTI integration.

A Nextcloud application that integrates Zammad features, providing a dashboard widget for ticket notifications and a unified search provider for Zammad tickets.

PHP library for interacting with the OTRS/Znuny SOAP API for ticket automation.

A modern Laravel SDK for interacting with the Znuny and OTRS Community Edition Generic Interface REST API.

Migrates Jira Service Desk projects into Zammad, preserving tickets, comments, attachments, assignees, and timestamps.

Community forum for KIX users to discuss and share knowledge.

Online shop for KIX-related products and services.

A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol.

A Java-based synchronization tool to import complex LDAP organizational structures and users into Zammad groups and roles.

Dynamic Field backend to retrieve values from external databases for LigeroSmart and Znuny.

A Laravel package for integrating contact forms with Zammad, featuring built-in spam protection and support for Blade, React, and Vue.js.

A Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.

A bridge and bot that forwards Zammad ticket notifications to Matrix chat rooms and allows basic ticket interaction.

A Model Context Protocol (MCP) server that enables AI assistants to interact with OTOBO ticket systems.

Perl module to query which modules were shipped with specific Znuny versions.

Activepieces integration (piece) for automated ticket creation in Zammad.

A modification for the Meeting Room Booking System (MRBS) that enables automatic ticket creation in OTRS or Znuny via a SOAP connection.

Model Context Protocol (MCP) server for Zammad ticket system integration.

A Laravel wrapper for the official Zammad PHP API client, providing a clean interface to integrate Zammad helpdesk features into Laravel applications.

Allows the use of multiple SMTP servers for outgoing mail based on queue or sender.

A Zend Framework 2 module providing a client to interact with the OTRS 4 SOAP API.

n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows via the REST API.

A community-developed n8n node for Zammad integration, enabling automated ticket, user, and organization management.

Extended n8n community node for Zammad – advanced ticket filters, articles, users, organizations and tags.

A community-contributed n8n node that enables the updating of existing tickets within the Zammad ITSM system via its REST API.

An n8n workflow for seamless synchronization of users from Microsoft Entra ID (Azure AD) to Zammad.

Icinga 2 notification plugin to automatically manage tickets in Zammad via the REST API.

An Icinga notification plugin for automated Zammad ticket management via REST API, removing the dependency on email-based integration.

Odoo module to integrate Odoo ERP with OTRS/Znuny for lead-to-ticket automation and provisioning data sync.

A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.

A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.

A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata.

Base package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.

Hugging Face plugin for Open Ticket AI enabling local, privacy-preserving ticket classification using machine learning.

Python-based connector for the Open Ticket AI (OTAI) engine to integrate with OTOBO and Znuny.

Async Python client for the OTOBO GenericInterface REST API

Python client for interacting with OTOBO via the REST API (Generic Interface).

Extends OTOBO notifications to support Telegram, Slack, and Mattermost.

A Model Context Protocol (MCP) server that enables AI assistants to search, retrieve, and interact with OTOBO tickets.

Connects OTOBO and Znuny with Rocket.Chat for ticket-specific chat channels and real-time collaboration.

Python client library for the OTOBO and Znuny REST APIs, enabling programmatic management of tickets and system entities.

A low-level Java client library for interacting with OTRS and Znuny via legacy RPC and SOAP interfaces.

OTRS custom statistic module based on SQL.

A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.

A PHP library for interacting with the OTRS/Znuny Generic Interface via REST API, providing examples for session and ticket management.

Python library for integrating OTRS/Znuny with external systems (like Odoo) via REST API.

Node.js API client for OTRS, commonly used for Telegram bot integrations.

A Node.js-based Telegram bot for OTRS/Znuny integration, enabling ticket notifications and interaction via Telegram.

An OTRS/Znuny event module that enables sending ticket notifications to Microsoft Teams channels via webhooks.

Send OTRS ticket notifications to specific Telegram groups based on the ticket's queue.

Official JavaScript/TypeScript library for interacting with OTRS-based systems via the Generic Interface.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

A module to simplify the creation of web service connectors in OTRS and LigeroSmart.

Integrates OTRS and Ligero with Elasticsearch for high-performance search and big data analytics.

A Ruby gem for interacting with OTRS, Znuny, and OTOBO via the Generic Interface (SOAP).

Rocket.Chat integration for sending ticket notifications and connecting Omnichannel live chats.

A Perl module that integrates the Sphinx search engine as a high-performance backend for OTRS ticket searching.

A WordPress plugin that integrates Zammad Helpdesk by embedding chats and forms and providing access to the Zammad API.

An AngularJS component for managing OTRS tickets, providing a user interface and API integration for web applications.

AngularJS module for managing OTRS tickets via the OVHcloud API.

Node.js library for integrating the Zammad REST API.

Zammad integration for the Activepieces automation platform.

Zammad API client addon for the Pikku framework.

Pipedream components for Zammad to automate workflows like ticket creation and user management.

A pretalx plugin to link and display Zammad tickets for speakers and sessions.

A lightweight Python client for Zammad’s Generic CTI API to notify the system about call lifecycle events.

Python library for interacting with OTRS, Znuny, and OTOBO via the GenericInterface REST API, including OTRS 8 support.

A Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.

A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.

A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.

Zammad extension for generic REST API searches in database tables, ideal for reporting and data exports.

Turns Znuny into a SCIM 2.0 server for automatic user provisioning from identity providers like Entra ID or Okta.

A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.

A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets and users in OTRS, Znuny, and OTOBO.

OTOBO admin plugin that automates full-instance backups, off-site sync, retention, encryption and one-click restore without SSH.

A Singer tap for Zammad that extracts tickets, groups, organizations, and users via the REST API for use in ETL and data integration pipelines.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data.

A Perl client library for the Zammad REST API, enabling programmatic management of tickets, users, and organizations.

Integration scripts and configuration to connect Zabbix monitoring with OTRS 6 or Znuny.

A GenAI-powered integration layer for Zammad providing ticket triage, answer generation (RAG), and knowledge base indexing via Kafka.

The official Ruby library for interacting with the Zammad REST API, enabling programmatic management of tickets, users, and organizations.

A Go-based bridge that connects Asterisk (via ARI) to the Zammad CTI API for call notifications. (Unmaintained)

Unofficial browser extension for Chrome and Firefox to create Jira issues directly from Zammad.

JavaScript client library for the Zammad REST API to manage tickets, users, and resources.

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

Production-ready Zammad MCP Server for Zammad 6.0+ and 7.x. Connect Claude, Cursor, and LLMs to your helpdesk via MCP.

Bridge script to connect Zammad with a NowSMS Gateway for two-way SMS communication.

An OmniFocus plug-in to synchronize assigned Zammad tickets with your personal task manager.

Unofficial OpenAPI 3.0 specification for the Zammad REST API to facilitate client generation.

A Python-based CLI tool and webhook designed to automate the import of PGP public keys into Zammad via its REST API.

A Redmine plugin for linking Redmine issues with Zammad tickets to improve cross-system collaboration.

Stateless remote MCP server for Zammad featuring ticket operations, search, and OAuth 2.1.

A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm).

A Node.js library for programmatically creating tickets in Zammad via its REST API.

A TypeScript-based API client for Zammad that provides a typed interface for interacting with the Zammad REST API.

A TypeScript wrapper for the Zammad REST API providing type definitions and a client for resource interaction.

Official Ruby client library for interacting with the Zammad REST API.

A .NET client library for the Zammad REST API, enabling developers to manage tickets, users, and organizations within .NET applications.

A modern .NET client library for the Zammad REST API, utilizing System.Text.Json for high-performance serialization.

A collection of Python-based helper scripts for Zammad, providing utilities for administrative tasks and system management.

An object-oriented Python REST API client for Zammad providing a fluent interface and type safety.

A Python API client for the Zammad REST API that allows developers to programmatically manage tickets, users, organizations, and knowledge base entries.

A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.

Official PHP SDK for the Zammad REST API, providing a high-level interface for helpdesk integration.

A lightweight, framework-less frontend portal for Zammad end-users to manage tickets via the REST API.

Asynchronous Python client for the Znuny and OTRS GenericInterface REST API.

Enables Znuny ticket notifications to be sent to Discord channels using webhooks.

Enables URL-based CTI to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.