OTOBO Rocket.Chat Integration
FreeSeamlessly integrates Rocket.Chat with OTOBO for real-time communication directly from the ticket.
This add-on enables omnichannel collaboration by seamlessly connecting OTOBO with Rocket.Chat. Ticket owners can create private Rocket.Chat channels for specific tickets with a single click. Involved agents and customers are automatically added to the chat, facilitating real-time communication while maintaining a link back to the ticket system. The integration utilizes the Rocket.Chat REST API and supports user lookups via LDAP or email.
Features
Direct Channel Creation
Create a Rocket.Chat channel directly from the ticket menu with a predefined naming scheme.
Automatic Participant Management
Automatically adds the ticket owner, involved agents, and customers to the private chat group.
Ticket Linking
The channel header contains a direct link back to the OTOBO ticket for quick context switching.
User Synchronization
Searches for users in Rocket.Chat based on their OTOBO username or email address.