OTOBO

Seamlessly integrates Rocket.Chat with OTOBO for real-time communication directly from the ticket.

AI Ticket & article Summarization package for OTOBO with provider configuration, custom prompts, tag support, internal summary articles.

Automatically create tickets from calendar appointments at a defined time.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

Enables the assignment of customer users to multiple customer companies in OTOBO.

A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.

Dashboard widget to get a list of tickets I worked on.

Restrict system email addresses to specific queues.

Adds a dynamic field type for file attachments to the system.

Enables the use of standard ticket attributes as dynamic fields in OTOBO.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

The official FAQ module for OTOBO, providing a knowledge base for agents and customers to manage and search frequently asked questions.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.

Provides ITIL-compliant Change Management for OTOBO, enabling structured planning, assessment, and implementation of changes within the IT infrastructure.

The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.

Provides a public interface to view specific CMDB configuration items without authentication.

Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.

A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol.

A Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.

A Model Context Protocol (MCP) server that enables AI assistants to interact with OTOBO ticket systems.

Command-line tools to automate the creation, packaging, and installation of OPM modules for OTRS, Znuny, and OTOBO.

n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows via the REST API.

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

Dynamic field to select OTOBO agents with filtering options for groups and roles.

A command-line utility for Znuny, OTOBO, and OTRS that automates OPM package installation and resolves dependencies.

Command-line tool for building and validating OPM packages for Znuny, OTOBO, and OTRS.

Command-line utility to automatically generate .sopm package manifest files from a dist.json file for Znuny, OTOBO, and OTRS.

A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.

Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.

A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.

Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.

A Perl-based tool and library for validating OTRS Package Manager (.opm) files for Znuny, OTOBO, and OTRS.

Command-line tool and Perl API to install OPM packages into Znuny, OTOBO, and OTRS.

A command-line tool and Perl library to create, check, and manage OPM (OTRS Package Manager) files.

A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.

Build .sopm files based on metadata for OTRS, Znuny, and OTOBO package creation.

A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata.

Perl module and command-line tool for validating OPM files for Znuny, OTOBO, and OTRS.

Base package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.

Hugging Face plugin for Open Ticket AI enabling local, privacy-preserving ticket classification using machine learning.

Python-based connector for the Open Ticket AI (OTAI) engine to integrate with OTOBO and Znuny.

Async Python client for the OTOBO GenericInterface REST API

Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.

Modular RAG service for OTOBO AI features (response suggestions & chat).

Python client for interacting with OTOBO via the REST API (Generic Interface).

The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.

Central Configuration Management Database (CMDB) for OTOBO to manage assets and their relationships.

Extends OTOBO notifications to support Telegram, Slack, and Mattermost.

The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.

A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop interface.

Integrated Kanban board for visual task and ticket management in OTOBO.

A Model Context Protocol (MCP) server that enables AI assistants to search, retrieve, and interact with OTOBO tickets.

Connects OTOBO and Znuny with Rocket.Chat for ticket-specific chat channels and real-time collaboration.

Provides a visual, category-based service catalog for the OTOBO customer portal for easy IT service requests.

Enhances OTOBO with a visual, tile-based service catalog for the customer interface.

Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.

Automatic ticket distribution based on workload, availability, and priority to prevent team overload.

Asynchronous Python client for the OTOBO GenericInterface REST API with Pydantic models.

Python client library for the OTOBO and Znuny REST APIs, enabling programmatic management of tickets and system entities.

CSV-based import and export of customer users for OTRS, Znuny, and OTOBO.

A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.

A PHP library for interacting with the OTRS/Znuny Generic Interface via REST API, providing examples for session and ticket management.

A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files.

Automatically pre-fills a notification template (e.g., 15 minutes before) when creating calendar appointments in OTRS, OTOBO, or Znuny.

Python library for integrating OTRS/Znuny with external systems (like Odoo) via REST API.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

Node.js API client for OTRS, commonly used for Telegram bot integrations.

A Node.js-based Telegram bot for OTRS/Znuny integration, enabling ticket notifications and interaction via Telegram.

Official JavaScript/TypeScript library for interacting with OTRS-based systems via the Generic Interface.

Static code analysis tool for OTRS, Znuny, and OTOBO to enforce coding standards.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.

A Ruby gem for interacting with OTRS, Znuny, and OTOBO via the Generic Interface (SOAP).

A command-line utility for developers to automate the building of .opm package files for OTRS, Znuny, and OTOBO from source directories.

A collection of Perl::Critic policies to enforce coding standards for OTRS, Znuny, and OTOBO development.

Python library for interacting with OTRS, Znuny, and OTOBO via the GenericInterface REST API, including OTRS 8 support.

A Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.

A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.

Adds a dropdown menu to close tickets instantly using predefined templates and states.

Adds a dropdown to the ticket zoom view to change the ticket owner quickly.

Allows defining a default next ticket state for each response template for automatic pre-selection.

A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets and users in OTRS, Znuny, and OTOBO.

Enables the creation and distribution of customer satisfaction surveys linked to tickets to collect feedback and analyze service quality.

OTOBO admin plugin that automates full-instance backups, off-site sync, retention, encryption and one-click restore without SSH.

Admin-panel extension for OTOBO that lets administrators rebrand the agent interface with custom colours, logos, CSS presets, and settings that survive package updates.

Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

A time registration and management module for OTOBO that allows booking working hours on projects and tickets.

Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.