Customer Multi Tenancy
FreeEnables the assignment of customer users to multiple customer companies in OTOBO.
By default, OTOBO associates a customer user with a single customer company. The Customer Multi Tenancy extension overcomes this limitation by allowing a many-to-many relationship. This is particularly useful for service providers who support customers working for multiple organizations or for users who need to oversee tickets from different departments or subsidiaries. The extension integrates seamlessly into the existing customer management interface and the customer portal.
Features
Multi-Company Mapping
Link a single customer user to any number of customer companies instead of just one.
Enhanced Ticket Visibility
Customers can view and manage tickets from all assigned companies within the customer portal.
Search Integration
Enhanced search capabilities to identify users across multiple company contexts.