Open ITSM Hub
Deutsch

OTOBO Service Catalog

Free

by Rother OSS GmbHcompany

Enhances OTOBO with a visual, tile-based service catalog for the customer interface.

The OTOBO Service Catalog add-on enhances the customer interface (External Interface) with a modern, tile-based service portal. It allows organizations to present their IT and business services in a structured way. Each service can be configured with detailed descriptions, images, and specific request forms. Thanks to seamless integration into the OTOBO framework, visibility can be controlled via ACLs, and processes can be triggered directly from the catalog. This significantly improves user guidance in self-service and reduces support inquiries.

Features

  • Visual Tile Layout

    Display services and categories as intuitive tiles with custom icons or images.

  • Searchable Catalog

    Integrated search function to quickly find services in extensive catalogs.

  • Service-Specific Forms

    Link services to specific ticket templates or process dialogs for structured requests.

  • ACL-based Visibility

    Control service visibility based on user groups and permissions using Access Control Lists (ACLs).

Categories

Service CatalogSelf-ServiceCustomer PortalITSMService Managementcustomer interface

Related packages

Active Directory Password

by Znuny GmbH

Enables agents and customers to change their Active Directory passwords directly within Znuny while adhering to domain policies.

Znuny

FAQ

Featured

The official FAQ module for OTOBO, providing a knowledge base for agents and customers to manage and search frequently asked questions.

OTOBO
Free

FollowUpTime

by Znuny GmbH

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

ZnunyOTRS Community Edition