Active Directory Password

Name: Active Directory Password
Brand: Znuny GmbH

Enables agents and customers to change their Active Directory passwords directly within Znuny while adhering to domain policies.

The 'Active Directory Password' add-on by Znuny GmbH is an extension for the Znuny ticket system that enables users (both agents and customers) to manage their Active Directory passwords directly within the application. This significantly reduces IT support overhead by allowing password changes to be performed via self-service. The module communicates with the directory service via LDAP or LDAPS and ensures that all security policies defined in Active Directory, such as minimum length, complexity, and password history, are strictly followed. The functionality is seamlessly integrated into the existing preference menus of the web interface.

Features

Self-Service Password Change
Allows agents and customers to change their passwords independently via the Znuny interface.
LDAP/LDAPS Integration
Supports communication with Active Directory via encrypted LDAP (LDAPS).
Adherence to Domain Policies
Adheres to existing domain policies such as password complexity and history.
Integration into User Preferences
Seamless integration into the personal settings of agents and customers.