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zd-ticket-portal

Free

A lightweight, framework-less frontend portal for Zammad end-users to manage tickets via the REST API.

zd-ticket-portal (formerly zammad-ticket-portal) is a lightweight, community-developed frontend portal for Zammad. It is designed for organizations that need a simpler, more customizable, or branded portal for their end-users without the complexity of the full Zammad customer interface. The portal is intentionally minimalist, built with plain HTML, CSS, and JavaScript (no frameworks like Vue or React), and communicates exclusively via the Zammad REST API. It allows users to create tickets, view history in a thread-like view, and access the knowledge base.

Features

  • Ticket Creation

    Simple form to submit new support requests including file attachments.

  • Ticket Overview

    Overview of all own open and closed tickets with status display.

  • Messenger Thread View

    Reply to existing tickets in a modern, messenger-like thread view.

  • Knowledge Base Integration

    Integrated search for the Zammad Help-Center / Knowledge Base directly within the portal.

  • Attachment Gallery

    Embedded gallery to view images and attachments directly in the browser.

Categories

Customer PortalAPI IntegrationSelf-ServiceFrontendSelf-Service & PortalsIntegrations & API

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