Znuny

Enables agents and customers to change their Active Directory passwords directly within Znuny while adhering to domain policies.

Adds a "copy" link to the template management in the admin area.

Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.

Automatically create tickets from calendar appointments at a defined time.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

Extends the auto-response system to cover all recipients of incoming emails.

Call and display a single dashboard widget via a direct URL.

Adds buttons to easily move recipients between To, Cc, and Bcc fields.

Icinga2/Nagios plugin for monitoring Znuny via its HealthStatus webservice.

A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP API, a PHP form, and R statistics.

Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.

Automatically creates a ticket when a new customer user registers.

Display warnings or error messages for specific customers in ticket screens.

A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.

Dashboard widget to get an overview of accounted times for the agent.

Dashboard widget to get a list of tickets I worked on.

A dashboard widget that displays all tickets where the current agent is the owner or responsible.

Restrict system email addresses to specific queues.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Adds a dynamic field type for file attachments to the system.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. Automatically creates or updates tickets.

Integrate external systems with Znuny using a single API endpoint for ticket operations based on external reference numbers.

Prevents closed tickets from being reopened after a defined time period by automatically rejecting late replies or routing them into new tickets.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

Debugging and development tool for Znuny and OTRS.

A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.

Script and example for ticket archiving via command line for LigeroSmart and Znuny.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.

A library of additional operations and filters for the OTRS/Znuny GenericInterface (Web Services).

A monitoring add-on that provides a web service interface to programmatically check the health, background jobs, and operational state of a Znuny instance.

Output filter to show/hide dynamic fields based on ticket attributes like Queue, State, or Type.

Do not show timezone after date, even when user's timezone is different to the OTRSTimeZone.

A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.

PHP library for interacting with the OTRS/Znuny SOAP API for ticket automation.

A modern Laravel SDK for interacting with the Znuny and OTRS Community Edition Generic Interface REST API.

The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident/Problem Management, and Service Level Management.

Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.

Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.

Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.

A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol.

Dynamic Field backend to retrieve values from external databases for LigeroSmart and Znuny.

A Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.

Enables local storage and management of user avatars within the ticket system, providing a privacy-focused alternative to external services like Gravatar.

Enables OAuth 2.0 authentication for IMAP and POP3 mail accounts in Znuny and OTRS 6.

Mark articles as irrelevant to hide them from the ticket zoom view.

Adds an icon to the TicketZoom view to mark all articles of a ticket as seen for the current agent.

Enables master-slave ticket relationships to synchronize actions from a master to slave tickets.

Command-line tools to automate the creation, packaging, and installation of OPM modules for OTRS, Znuny, and OTOBO.

Perl module to query which modules were shipped with specific Znuny versions.

A Perl module providing a mapping of Perl modules and their versions included in specific Znuny releases.

A modification for the Meeting Room Booking System (MRBS) that enables automatic ticket creation in OTRS or Znuny via a SOAP connection.

Allows the use of multiple SMTP servers for outgoing mail based on queue or sender.

A gamification add-on for Znuny that integrates a prediction game for the UEFA EURO 2024 tournament directly into the ticket system dashboard.

Allows administrators to configure the width and height of various pop-up windows in the agent interface through SysConfig settings.

n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows via the REST API.

Adds the ability to send ticket notifications via Kafka.

Odoo module to integrate Odoo ERP with OTRS/Znuny for lead-to-ticket automation and provisioning data sync.

Provides a mechanism to log in to the system using a unique, one-time authentication link sent via email.

The community-driven package repository for Znuny and OTRS Community Edition.

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

Dashboard widget showing the current agent's accounted times for the day, week, and month.

A command-line utility for Znuny, OTOBO, and OTRS that automates OPM package installation and resolves dependencies.

Automatically locks a ticket when an agent opens the ticket zoom view.

Command-line tool for building and validating OPM packages for Znuny, OTOBO, and OTRS.

Command-line utility to automatically generate .sopm package manifest files from a dist.json file for Znuny, OTOBO, and OTRS.

Allows the configuration of multiple SMTP servers for outgoing emails, selecting the appropriate server based on the sender's email address.

A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.

Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.

A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.

Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.

Allows colorizing ticket rows in the overview and dashboard based on ticket attributes.

A Perl-based tool and library for validating OTRS Package Manager (.opm) files for Znuny, OTOBO, and OTRS.

Command-line tool and Perl API to install OPM packages into Znuny, OTOBO, and OTRS.

A command-line tool and Perl library to create, check, and manage OPM (OTRS Package Manager) files.

A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.

Build .sopm files based on metadata for OTRS, Znuny, and OTOBO package creation.

Helper functions for building OTRS Community Edition (>= 4.0) and Znuny packages.

A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata.

Perl module and command-line tool for validating OPM files for Znuny, OTOBO, and OTRS.

Base package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.

Hugging Face plugin for Open Ticket AI enabling local, privacy-preserving ticket classification using machine learning.

Python-based connector for the Open Ticket AI (OTAI) engine to integrate with OTOBO and Znuny.

Connects OTOBO and Znuny with Rocket.Chat for ticket-specific chat channels and real-time collaboration.

Python client library for the OTOBO and Znuny REST APIs, enabling programmatic management of tickets and system entities.

Prevents closing tickets until all checklist items are completed using ACLs.

IT Risk Management extension for OTRS/Znuny for assessing and treating IT risks.

A Redis-based session backend for OTRS and Znuny to increase performance and scalability.

A Redis-based cache backend implementation for OTRS and Znuny designed to improve performance.

A low-level Java client library for interacting with OTRS and Znuny via legacy RPC and SOAP interfaces.

Extends the OTRS/Znuny console with powerful commands for SysConfig, filters, and users.

Adds an ITSM Config Item overview to the customer portal.

CSV-based import and export of customer users for OTRS, Znuny, and OTOBO.

A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.

Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.

A PHP library for interacting with the OTRS/Znuny Generic Interface via REST API, providing examples for session and ticket management.

Professional extensions for Znuny, OTRS, and LigeroSmart, including the advanced Multiservices catalog.

A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files.

Automatically pre-fills a notification template (e.g., 15 minutes before) when creating calendar appointments in OTRS, OTOBO, or Znuny.

Displays a visual SLA escalation progress bar and status remarks on the Ticket Zoom screen.

Python library for integrating OTRS/Znuny with external systems (like Odoo) via REST API.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

A module for OTRS and Znuny that tracks and displays the history of changes made in the System Configuration (SysConfig).

Node.js API client for OTRS, commonly used for Telegram bot integrations.

A Node.js-based Telegram bot for OTRS/Znuny integration, enabling ticket notifications and interaction via Telegram.

Automatically assigns incoming tickets to agents based on group membership and queue.

An event module for OTRS and Znuny that retrieves attributes from a Configuration Item and populates them into ticket dynamic fields.

An OTRS/Znuny event module that enables sending ticket notifications to Microsoft Teams channels via webhooks.

Send OTRS ticket notifications to specific Telegram groups based on the ticket's queue.

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.

Official JavaScript/TypeScript library for interacting with OTRS-based systems via the Generic Interface.

Tool to clone or migrate an OTRS/Znuny database to a different RDBMS (e.g., MySQL to PostgreSQL).

Forces agents to link a FAQ article before a ticket can be closed.

An OPM module for OTRS Community Edition and Znuny that adds a CSV export button to the CMDB overview.

Static code analysis tool for OTRS, Znuny, and OTOBO to enforce coding standards.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

A diagnostic tool that performs simple database benchmarks to evaluate system performance.

Adds a dynamic field type to select and store a customer user in tickets.

Advanced form builder for OTRS-based systems to create structured input masks.

A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.

A collection of useful CLI scripts for the administration and maintenance of OTRS and Znuny systems.

Enables linking multiple tickets to a master ticket for collective actions like synchronized status updates and automatic closing.

Automatically maximizes popup windows in the OTRS/Znuny agent interface.

Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.

Multi-level service selection (tree view) for OTRS and Znuny.

Blocks the creation of new tickets from users not registered on the system.

A Ruby gem for interacting with OTRS, Znuny, and OTOBO via the Generic Interface (SOAP).

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Rocket.Chat integration for sending ticket notifications and connecting Omnichannel live chats.

Automatically moves tickets to a specific queue based on the selected service.

Automatically sets the ticket type based on the selected service.

Pauses SLA escalation for specific ticket states in OTRS and Ligero.

Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.

Quick search for Configuration Items (CIs) directly in the OTRS/Znuny toolbar.

Tracks agent activities and page views within the ticket system for auditing and performance analysis.

Automatically calculates ticket solution time and stores it in a dynamic field.

An AngularJS component for managing OTRS tickets, providing a user interface and API integration for web applications.

AngularJS module for managing OTRS tickets via the OVHcloud API.

A command-line utility for developers to automate the building of .opm package files for OTRS, Znuny, and OTOBO from source directories.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

A collection of Perl::Critic policies to enforce coding standards for OTRS, Znuny, and OTOBO development.

Adds a news management system to the ticket system for internal announcements and product updates.

Python library for interacting with OTRS, Znuny, and OTOBO via the GenericInterface REST API, including OTRS 8 support.

A Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.

A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.

A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.

Adds a dropdown menu to close tickets instantly using predefined templates and states.

Adds a dropdown to the ticket zoom view to change the ticket owner quickly.

Allows defining a default next ticket state for each response template for automatic pre-selection.

Turns Znuny into a SCIM 2.0 server for automatic user provisioning from identity providers like Entra ID or Okta.

Adds a snippet management feature to the administrative SQL box, allowing administrators to save and reuse frequently used SQL queries.

A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets and users in OTRS, Znuny, and OTOBO.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

Enables structured approval workflows via email for internal and external users without requiring system access.

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

Adds a checklist to the ticket zoom view to track tasks within a ticket.

Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data.

Allow agents to run GenericAgents from a ticket.

Developer utility for Znuny and OTRS to identify missing translations in modules by scanning source code for translatable strings.

Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.

OTRS extension to automatically set a custom ticket state for source tickets after a merge operation.

Visual Studio Code extension providing snippets, templates, and tools for Znuny and OTRS development.

Displays warnings when filters are active in the ticket overview to prevent confusion.

Integration scripts and configuration to connect Zabbix monitoring with OTRS 6 or Znuny.

Asynchronous Python client for the Znuny and OTRS GenericInterface REST API.

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.

This package enables the standard Generic Interface ticket operations to send articles.

Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.

Helper package to optimize Znuny for operation in container environments (Docker/Kubernetes).

Enables Znuny ticket notifications to be sent to Discord channels using webhooks.

Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.

Guide and code snippets for adding custom fields to customer user profiles in Znuny and OTRS CE.

Link multiple tickets of a similar nature to a primary ticket and handle them collectively.

Prometheus exporter for Znuny to monitor ticket counts, queue statistics, and system health in real-time.

Adds a 'Quick Delete' action to the ticket zoom menu for more efficient ticket removal.

A high-performance search API for Znuny using external search engines like Elasticsearch.

A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.

This package provides an easy way to configure dynamic fields. Default OTRS does not allow central management of the dynamic fields displayed in each screen.

Adds an additional toolbar search box for Configuration Items (CIs).

Enables URL-based CTI to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.

Visualizes customer locations on a dashboard map using Google Maps, based on ticket history and address data.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Allows customization of ticket priority colors via SysConfig without manual CSS modifications.

This package contains the functionality to download all ticket or article attachments as a single zip file.

Enables rich text editing for FAQ articles even when global rich text support is disabled.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running.

Adds configurable external links to the navigation bars of the agent and customer interfaces.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

PostMaster filter to prevent ticket status changes by out-of-office messages.

Advanced password policy management for agents and customers in Znuny and OTRS.

Enables the recording of time units within process management activity dialogs without requiring an article field.

Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.

Re-introduces the random ticket number generator that was removed in OTRS 6.

Integrates the official Znuny package repository into OTRS and Znuny for easy access to add-ons.

Adds a second set of phone and email ticket creation screens with independent configuration options.

Allows administrators to define individual session idle timeout limits for agents, overriding the global system default.

Hides the pending time selection in the ticket zoom view if the ticket is not in a pending state.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact.

Enables ticket escalations based on type and priority instead of just queue or SLA.

Automatically expands article details (sender, subject, etc.) in ticket zoom.

A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.

A development utility for Znuny and OTRS that checks extension packages for compliance with coding standards and best practices.