Znuny4OTRS-ShowTicketUnlockTime
Freeby Znuny GmbHcompany
Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.
This package adds a display to the ticket zoom view that shows agents exactly how much time remains before a locked ticket is automatically released (unlocked) by the system. This is particularly useful in environments where the UnlockTimeout is configured, as it prevents agents from losing their work progress on a ticket due to an unexpected automatic unlock. The information is displayed directly within the ticket zoom header or sidebar.
Features
Remaining Unlock Time Display
Shows the exact time or countdown until the ticket is automatically unlocked.
Integration in Ticket Zoom
Seamlessly integrated into the standard ticket zoom view for agents.
Related packages
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