Znuny GmbH

Enables agents and customers to change their Active Directory passwords directly within Znuny while adhering to domain policies.

Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. Automatically creates or updates tickets.

Integrate external systems with Znuny using a single API endpoint for ticket operations based on external reference numbers.

Prevents closed tickets from being reopened after a defined time period by automatically rejecting late replies or routing them into new tickets.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.

A monitoring add-on that provides a web service interface to programmatically check the health, background jobs, and operational state of a Znuny instance.

A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.

The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident/Problem Management, and Service Level Management.

Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.

Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.

Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

Tool to clone or migrate an OTRS/Znuny database to a different RDBMS (e.g., MySQL to PostgreSQL).

A collection of useful CLI scripts for the administration and maintenance of OTRS and Znuny systems.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.

Turns Znuny into a SCIM 2.0 server for automatic user provisioning from identity providers like Entra ID or Okta.

Enables structured approval workflows via email for internal and external users without requiring system access.

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm).

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.

Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.

Helper package to optimize Znuny for operation in container environments (Docker/Kubernetes).

Link multiple tickets of a similar nature to a primary ticket and handle them collectively.

Prometheus exporter for Znuny to monitor ticket counts, queue statistics, and system health in real-time.

A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.

Adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.

Adds an additional toolbar search box for Configuration Items (CIs).

Enables URL-based CTI to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.

Visualizes customer locations on a dashboard map using Google Maps, based on ticket history and address data.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Allows customization of ticket priority colors via SysConfig without manual CSS modifications.

Enables rich text editing for FAQ articles even when global rich text support is disabled.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running.

Adds configurable external links to the navigation bars of the agent and customer interfaces.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

PostMaster filter to prevent ticket status changes by out-of-office messages.

Advanced password policy management for agents and customers in Znuny and OTRS.

Enables the recording of time units within process management activity dialogs without requiring an article field.

Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.

Integrates the official Znuny package repository into OTRS and Znuny for easy access to add-ons.

Adds a second set of phone and email ticket creation screens with independent configuration options.

Allows administrators to define individual session idle timeout limits for agents, overriding the global system default.

Hides the pending time selection in the ticket zoom view if the ticket is not in a pending state.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact.

Enables ticket escalations based on type and priority instead of just queue or SLA.

Automatically expands article details (sender, subject, etc.) in ticket zoom.

A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.

A development utility for Znuny and OTRS that checks extension packages for compliance with coding standards and best practices.