Znuny4OTRS-OutOfOfficeFilter
Freeby Znuny GmbHcompany
PostMaster filter to prevent ticket status changes by out-of-office messages.
This package prevents automatic follow-ups from changing the ticket status. This is particularly useful when an automatic out-of-office message is received after an email is sent, which would normally reopen a closed ticket. The filter identifies these messages via specific headers and ensures the ticket state remains unchanged.
Features
Status Protection
Prevents OOO replies from reopening tickets.
Header Analysis
Uses standard mail headers to detect auto-replies.