Workflow Automation

Automatically create tickets from calendar appointments at a defined time.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service.

Automatically creates a ticket when a new customer user registers.

An n8n community node for comprehensive Zammad REST API integration, enabling automation of tickets, users, and organizations.

Restrict system email addresses to specific queues.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Adds a dynamic field type for file attachments to the system.

Enables the use of standard ticket attributes as dynamic fields in OTOBO.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. Automatically creates or updates tickets.

Prevents closed tickets from being reopened after a defined time period by automatically rejecting late replies or routing them into new tickets.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

A library of additional operations and filters for the OTRS/Znuny GenericInterface (Web Services).

Output filter to show/hide dynamic fields based on ticket attributes like Queue, State, or Type.

A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.

Provides ITIL-compliant Change Management for OTOBO, enabling structured planning, assessment, and implementation of changes within the IT infrastructure.

A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards.

A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents.

Extends OTRS with a multilevel escalation management system and a GUI-based configuration interface.

Enables master-slave ticket relationships to synchronize actions from a master to slave tickets.

n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows via the REST API.

A community-developed n8n node for Zammad integration, enabling automated ticket, user, and organization management.

A community-contributed n8n node that enables the updating of existing tickets within the Zammad ITSM system via its REST API.

Adds the ability to send ticket notifications via Kafka.

Odoo module to integrate Odoo ERP with OTRS/Znuny for lead-to-ticket automation and provisioning data sync.

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

A command-line utility for Znuny, OTOBO, and OTRS that automates OPM package installation and resolves dependencies.

Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.

Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.

Modular RAG service for OTOBO AI features (response suggestions & chat).

A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop interface.

Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.

Automatic ticket distribution based on workload, availability, and priority to prevent team overload.

Prevents closing tickets until all checklist items are completed using ACLs.

Automatically pre-fills a notification template (e.g., 15 minutes before) when creating calendar appointments in OTRS, OTOBO, or Znuny.

An event module for OTRS and Znuny that retrieves attributes from a Configuration Item and populates them into ticket dynamic fields.

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.

Forces agents to link a FAQ article before a ticket can be closed.

A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.

Enables linking multiple tickets to a master ticket for collective actions like synchronized status updates and automatic closing.

Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

Pipedream components for Zammad to automate workflows like ticket creation and user management.

Adds a dropdown menu to close tickets instantly using predefined templates and states.

Adds a dropdown to the ticket zoom view to change the ticket owner quickly.

Allows defining a default next ticket state for each response template for automatic pre-selection.

Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management.

Enables structured approval workflows via email for internal and external users without requiring system access.

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

Adds a checklist to the ticket zoom view to track tasks within a ticket.

Allow agents to run GenericAgents from a ticket.

OTRS extension to automatically set a custom ticket state for source tickets after a merge operation.

An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.

Zammad is a web based open source helpdesk/customer support system.

Zammad Docker images for docker-compose & Kubernetes.

Zammad Helm chart for Kubernetes.

An OmniFocus plug-in to synchronize assigned Zammad tickets with your personal task manager.

This package enables the standard Generic Interface ticket operations to send articles.

Link multiple tickets of a similar nature to a primary ticket and handle them collectively.

This package provides an easy way to configure dynamic fields. Default OTRS does not allow central management of the dynamic fields displayed in each screen.

This package contains the functionality to download all ticket or article attachments as a single zip file.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

PostMaster filter to prevent ticket status changes by out-of-office messages.

Enables the recording of time units within process management activity dialogs without requiring an article field.

Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.

Adds a second set of phone and email ticket creation screens with independent configuration options.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact.

Enables ticket escalations based on type and priority instead of just queue or SLA.