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Znuny4OTRS-SecondTicketCreateScreen

Free

by Znuny GmbHcompany

Adds a second set of phone and email ticket creation screens with independent configuration options.

The Znuny4OTRS-SecondTicketCreateScreen package extends the system with additional interfaces for creating phone and email tickets. This is ideal for environments where agents need to create tickets for different processes (e.g., support vs. sales), each requiring different mandatory fields, default queues, or ticket types. By separating them, administrators can optimize the second screen via the system configuration completely independently of the standard screen (AgentTicketPhone/AgentTicketEmail).

Features

  • Second Phone Ticket Screen

    Allows the configuration of an additional screen for creating phone tickets with its own default values and mandatory fields.

  • Second Email Ticket Screen

    Provides a separate screen for email tickets that can be customized independently of the standard screen.

  • Independent Configuration

    Enables different ACLs and mandatory field configurations for different creation scenarios.

Categories

Ticket Creationui customizationworkflowAgent InterfaceWorkflow AutomationCommunication

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