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n8n Zammad Ticket Update Node

Free

by Oliver Buchmannindividual

A community-contributed n8n node that enables the updating of existing tickets within the Zammad ITSM system via its REST API.

This n8n node provides a dedicated action to update existing tickets in Zammad. While the official n8n Zammad node historically focused on creation and retrieval, this extension allows for modifying ticket properties such as state, priority, group, and owner. It also supports adding new articles or notes to a ticket, making it essential for complex support workflows and automated ticket management. The node can be easily installed via the n8n community node interface or via npm.

Features

  • Update Ticket Properties

    Modify core ticket fields including title, state, priority, group, and owner.

  • Add Articles/Notes

    Append internal or public notes and articles to a ticket during the update.

  • REST API Compatibility

    Uses Zammad's standard REST API for reliable integration.

Categories

n8nWorkflow AutomationAPI IntegrationTicket UpdateIntegrations & API

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