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Quick Note Widget

Free

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.

The Quick Note Widget is an extension for Znuny and OTRS Community Edition designed to speed up daily ticket handling. Instead of opening the standard "Add Note" dialog in a new window or tab, this widget provides a simple input field directly within the ticket detail view (Ticket Zoom). Agents can enter and save note text without losing their current context. This is particularly useful for short internal remarks, quick status updates, or documenting phone calls during ticket processing. The widget integrates seamlessly into the existing interface and can be customized via SysConfig to meet the organization's needs.

Features

  • Inline Note Entry

    Allows adding notes directly within the Ticket Zoom sidebar or main view without opening a new window.

  • Workflow Efficiency

    Reduces clicks and page reloads by avoiding separate dialog windows for simple notes.

  • Configurable Defaults

    Default note types (e.g., internal/external) and subjects can be defined via SysConfig.

  • Permission Control

    Access to the widget can be restricted based on agent groups or roles.

Categories

Ticket NoteWidgetAgent ProductivityUI EnhancementInline EditWorkflow AutomationDesign & Visual

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