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otrs.SmsEvent

Free

by Complementocompany

Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.

otrs.SmsEvent is an extension for Znuny, OTRS Community Edition, and LigeroSmart that enables automated SMS notifications directly from the ticket system. Notifications are controlled via the event module system, allowing administrators to define exactly which ticket actions (e.g., TicketCreate, TicketStateUpdate) should trigger an SMS to agents or customers. The package supports various SMS gateways and offers easy configuration via the system setup.

Features

  • Event-based Notifications

    Enables sending SMS notifications based on ticket events such as creation, state change, or escalation.

  • Multi-Gateway Support

    Supports the integration of various SMS gateways for message delivery.

  • Customizable Templates

    Provides flexible templates for SMS content that can be enriched with ticket attributes.

Categories

SMSNotificationsEvent ModuleAlertingComplementoCommunicationWorkflow Automation

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