Complemento

Professional extensions for Znuny, OTRS, and LigeroSmart, including the advanced Multiservices catalog.

Forces agents to link a FAQ article before a ticket can be closed.

A diagnostic tool that performs simple database benchmarks to evaluate system performance.

Adds a dynamic field type to select and store a customer user in tickets.

Advanced form builder for OTRS-based systems to create structured input masks.

Integrates the Highcharts library into OTRS/Ligero for advanced data visualization.

A module to simplify the creation of web service connectors in OTRS and LigeroSmart.

Integrates OTRS and Ligero with Elasticsearch for high-performance search and big data analytics.

Automatically maximizes popup windows in the OTRS/Znuny agent interface.

Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.

Multi-level service selection (tree view) for OTRS and Znuny.

Blocks the creation of new tickets from users not registered on the system.

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Automatically moves tickets to a specific queue based on the selected service.

Automatically sets the ticket type based on the selected service.

Pauses SLA escalation for specific ticket states in OTRS and Ligero.

Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.

Quick search for Configuration Items (CIs) directly in the OTRS/Znuny toolbar.

Tracks agent activities and page views within the ticket system for auditing and performance analysis.

Automatically calculates ticket solution time and stores it in a dynamic field.