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otrs.LigeroSmart

Free

by Complementocompany

Integrates OTRS and Ligero with Elasticsearch for high-performance search and big data analytics.

LigeroSmart (otrs.LigeroSmart) is a powerful extension for OTRS and Ligero that leverages Elasticsearch to revolutionize the system's search functionality. Instead of relying on traditional SQL database queries, which slow down as data volume grows, this module provides real-time full-text search. It is specifically designed for organizations managing millions of tickets that require instantaneous response times for complex search queries. The integration also enables deeper data insights by utilizing the analytical power of Elasticsearch.

Features

  • Elasticsearch Integration

    Connects OTRS/Ligero to an Elasticsearch cluster for efficient indexing and searching.

  • High-Performance Search

    Enables extremely fast search queries across tickets, articles, and attachments, even with large volumes of data.

  • Big Data Readiness

    Provides the foundation for advanced data analysis and big data reporting within the ITSM system.

Categories

ElasticsearchSearchBig DataComplementoIntegrations & APISearch & Filters

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