Organisationen, Partner & Anbieter

FR

A prominent French developer and contributor within the GLPI ecosystem. He is the author and maintainer of several essential community plugins, including 'More Reporting' (mreporting) for advanced statistics and 'Fields' for adding custom fields to GLPI objects. His work is widely used to extend the core functionality of the GLPI ITSM platform.

IN

Abhishek Kulkarni is a software engineer based in Mumbai, India, specializing in the development and customization of open-source ITSM solutions, particularly OTRS (Open Ticket Request System). He contributes to the community through various GitHub repositories, including kernel modifications and modules for OTRS that facilitate web server integration and ITSM configuration management.

France

A core developer for the GLPI project and Head of Development at Teclib'. He is a primary maintainer of essential plugins such as Formcreator and Fields, specializing in extending ITSM and asset management capabilities within the GLPI ecosystem.

Brazil

Amaury Borges Souza is a security engineer, professor at FIAP, and an active contributor to the DevOps and ITSM communities. He is recognized for his technical expertise in Cloud Security, DevSecOps, and automation. In the ITSM space, he has developed and documented integrations between monitoring systems like Zabbix and ticketing platforms such as OTRS, helping organizations automate incident management workflows.

Germany

Andreas Belke, known online as 'abbbi', is an open-source developer specializing in utility tools and integrations for ITSM systems, particularly OTRS and its community fork Znuny. His contributions include specialized scripts for ticket data extraction, attachment management, and REST API interactions.

Ukraine

Andrey Zakharov is a full-stack developer and open-source contributor who specializes in building integrations and extensions. He is notably the author of a REST API implementation for the OTRS ticketing system and various modules for the Yii2 framework.

US

basher83 is an IT professional and US Army veteran with over 23 years of experience in global telecom, network security, and enterprise systems. He is a prominent developer in the Model Context Protocol (MCP) ecosystem, notably creating the Zammad MCP server which enables AI assistants to manage tickets, users, and organizations within the Zammad ITSM platform through a standardized interface.

DE

Bastian Kuhn is a freelance software architect and consultant specializing in IT monitoring and ITSM. A former member of the Checkmk development team, he creates integrations and plugins for systems like Zammad and Jira, and maintains the CMDB Syncer for automated data synchronization between monitoring and CMDB systems.

DE

A global industrial and construction group specializing in foundation engineering and machinery. Its IT and digitalization division contributes to the open-source ecosystem by developing automation tools, including community nodes for the n8n workflow platform (such as throttled HTTP request nodes) and plugins for business platforms to streamline industrial processes.

US

Best Practical Solutions is the creator and maintainer of Request Tracker (RT), a premier open-source issue tracking and workflow management system. Founded in 2001, the company provides a full suite of professional services, including enterprise support, custom development, training, and managed hosting (Cloud RT) for both RT and RTIR (Request Tracker for Incident Response).

Switzerland

A Swiss software development agency based in Basel that specializes in custom web applications and integrations. They are prominent in the Laravel ecosystem for maintaining various open-source packages, including integrations for the Zammad helpdesk system, Zendesk, and DocuWare.

France

Combodo is the creator and editor of iTop, a leading open-source ITSM and CMDB platform. Founded in 2010 and based in France, the company provides professional services, consultancy, and a wide range of extensions to help organizations implement ITIL best practices and manage their IT infrastructure efficiently.