OTOBO Dienstleister, Hosting & Support

Digineo GmbH, based in Bremen, offers professional IT solutions and support services. The company assists clients with digital transformation, business process optimization, and the management of ITSM structures. Their service portfolio includes 1st and 2nd level support, the administration of ticketing systems, and the maintenance of IT infrastructures. As a technical service provider, they also operate the dynamic DNS service dynv6.

Professional support for the selection, installation, and configuration of add-ons and extensions for OTOBO, Znuny, and OTRS Community Edition. Efflux assists with both their own ready-made packages and third-party extensions to enhance system functionality.

Maintenance and update support for deployed add-ons and extensions for OTRS, Znuny, and OTOBO. This service ensures that custom or third-party extensions remain compatible with new system versions, includes bug fixes, and provides technical assistance to maintain system stability and functionality. Support is available for both free and premium extensions as part of their broader support packages.

Efflux GmbH provides structured support packages and Service Level Agreements (SLAs) for open-source ITSM systems including OTOBO, Znuny, and OTRS (Community Edition). Their offerings are divided into Business, Business Premium, and Enterprise tiers, featuring guaranteed reaction times (ranging from 8 to 2 hours) and varying availability (up to 24/7). Each package includes a contingent of 'Service Points' that can be used for technical support, on-demand consulting, and custom development. Support is delivered via phone, email, and remote access.

Efflux GmbH provides professional UI and skin customization services for OTRS, Znuny, and OTOBO. They specialize in creating custom-made visual designs (skins) that align with a company's corporate identity. Their services range from minor CSS adjustments to complete interface facelifts, ensuring a modern and user-friendly experience for both agents and customers. In addition to bespoke development, they offer ready-made "Modern Skins" for agent and customer interfaces.

FREICON offers professional ITSM support and managed services with a focus on open-source solutions. As an OTOBO Enterprise Partner, the company provides comprehensive support for the OTOBO service management platform, including first- and second-level support, proactive monitoring via their "monitos" suite, and strategic consulting. Their services cover implementation, customization, and ongoing operations with individual SLAs (Bronze, Silver, and Gold packages available).

Intelicolab (formerly Gridshield) provides comprehensive ITSM support and consulting services based on ITIL and COBIT frameworks. As an authorized OTOBO partner in Central America, they specialize in implementing and supporting open-source service desk solutions, process automation, and 24/7 infrastructure monitoring. Their services include IT management process design and observability solutions to optimize IT operations without software licensing costs.

KwadroNaut offers professional support and consulting for open-source ITSM solutions, specifically OTRS Community Edition and Znuny. Services include system maintenance, configuration, and the development of custom themes and skins, such as the well-known famfamfam theme. As an active member of the open-source community, KwadroNaut provides expert assistance for organizations looking to optimize their service management platforms.

maxence offers professional support and operations for IT Service Management systems, specializing in open-source solutions such as Znuny, OTOBO, and the OTRS Community Edition. The service includes ITIL-compliant assistance with administration, maintenance, and troubleshooting, as well as the continuous optimization of service processes. Billing is flexible, using either a support point system (maxence-Support-Punkte) or monthly flat rates.

Michiel Beijen is a highly experienced ITSM consultant and software developer based in Leiden, Netherlands. With over 15 years of experience in the OTRS ecosystem, he provides expert support, customization, and development services for OTRS, Znuny, and OTOBO. He is a co-founder of the OPAR (Open Package Repository) and the author of several widely used extensions, including the App::OTRS::CreateTicket CLI utility. His services include system migration, web service integration, and custom Perl development for open-source service management platforms.

Nicolas S. (nics) is a freelance ITSM consultant and software developer based in Germany, widely recognized in the open-source ITSM community under the handle "nics." He specializes in the development, customization, and support of ticket systems based on OTRS and its forks, particularly Znuny and OTOBO. His services include general ITSM support, module development, and system integration. He is an active contributor to the Znuny project and maintains various community extensions. His professional focus lies in providing tailored technical solutions and process consulting for organizations using open-source service management tools.

Perl-Services.de provides comprehensive professional support for open-source ticket systems, specializing in Znuny, OTOBO, and the OTRS Community Edition. Their service portfolio includes installation, configuration, and the development of custom Perl-based extensions to tailor the systems to specific business processes. Additionally, they offer consulting and specialized training for both administrators and service desk agents. Support is delivered through structured service level agreements (Gold, Silver, and Bronze packages) to ensure reliable operational assistance.

Renée Bäcker (Perl-Services.de) provides professional support, custom development, and training for open-source ITSM systems, specifically Znuny, OTOBO, and the OTRS Community Edition. As a long-standing expert in the Perl and OTRS community, her services include the development of custom extensions (Add-ons), system migrations, and technical consulting. Support is offered through tiered packages (Gold, Silver, Bronze) to meet different service level requirements.

Roy Kaldung is a leading expert, developer, and maintainer in the open-source ITSM ecosystem, specifically for Znuny and OTRS. He offers comprehensive support, technical consulting, and custom development for service management platforms based on these technologies. His services include system migration, integration via REST/SOAP APIs, and performance optimization. Professional services are typically delivered through Znuny GmbH.

Comprehensive enterprise-level support for OTOBO, provided directly by the manufacturer Rother OSS. This plan is designed for mission-critical environments and includes 24/7/365 availability, guaranteed response times as low as 30 minutes for critical incidents, and unlimited concurrent agents. The service covers full maintenance, including the installation of security patches, regular updates, and major release upgrades. Additionally, it provides bug escalation and remote support for production, test, and development systems.

Rother OSS GmbH provides professional migration and upgrade services for organizations transitioning to the OTOBO service management platform. As the creators and maintainers of OTOBO, they offer specialized expertise in migrating data and configurations from various legacy systems, including OTRS (versions 6, 7, 8, and Business Edition), OTRS Community Edition, KIX, and Znuny. Their services include planning, technical execution (often performed remotely with minimal downtime), and post-migration workshops to optimize the new environment. They also provide support for major version upgrades within the OTOBO ecosystem to ensure systems remain secure and up-to-date.

Rother OSS GmbH, the maintainer of the open-source ITSM platform OTOBO, provides professional support services with clearly defined Service Level Agreements (SLAs). These support plans are designed for enterprise environments and include guaranteed response times (as low as 30 minutes for critical incidents), bug escalation, and regular security and patch updates. Depending on the plan, services may include 24/7/365 availability, remote support, and assistance with minor or major release upgrades. The support is provided by the core developers and experts of the OTOBO project, ensuring high-quality technical assistance and system stability.

Consulting and implementation of AI-driven workflow automations for ITSM platforms. Softoft helps organizations translate AI insights into operational actions within their service desk, including automated ticket classification, summaries, and reply drafts. The service covers the entire lifecycle from initial workflow analysis and scope definition to the technical integration of AI models.

Softoft provides professional development services for open-source ticket systems, specializing in OTOBO and Znuny. Their offerings include the creation of custom OPM packages, the implementation of new dynamic fields, and the development of complex integrations with external systems using the GenericInterface (REST/SOAP APIs). They focus on extending the core functionality of the ITSM platforms to meet specific business requirements and automate cross-system workflows.

Softoft provides comprehensive support for the ongoing operation and automation of open-source ticket systems, specifically OTOBO and Znuny. The service includes expert technical support for runtime stability, performance optimization, and managed hosting. A key focus is the implementation of automation rollouts, ranging from REST API integrations and custom module development to advanced AI-driven workflow automations (e.g., via OpenTicketAI).

Softoft provides professional support and service level agreements (SLAs) for open-source ticket systems, specifically OTOBO and Znuny. Their support services include incident management, service requests, and technical assistance with guaranteed response times. They offer various service plans tailored to different organizational needs, ensuring reliable operation and expert guidance for both on-premise and hosted environments. Support includes regular updates, security patches, and access to expert consulting.

Sven Oehme provides individual technical support and consulting for ITSM systems within the OTRS ecosystem, including Znuny, OTOBO, and OTRS Community Edition. His expertise includes system maintenance, custom development, and the creation of technical utilities such as PackagePrep to streamline development and packaging workflows for these platforms.