OTOBO

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service. It enables automated ticket creation from external scripts or the terminal.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

The official FAQ module for OTOBO, providing a knowledge base for agents and customers to manage and search frequently asked questions.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge, enabling advanced integrations for OTRS-based systems.

A command-line utility written in Go that uses the OTRS REST API to download ticket attachments to a local directory. It supports syncing based on ticket IDs and can automatically decompress archives.

Provides ITIL-compliant Change Management functionalities for OTOBO, enabling the structured planning, assessment, and implementation of changes within the IT infrastructure.

The foundational package for OTOBO ITSM, providing the essential framework and basic functionality required by all other ITSM modules such as CMDB and Change Management.

A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol, enabling ticket and session management.

A Model Context Protocol (MCP) server that enables AI assistants to interact with OTOBO ticket systems. It provides tools to search, create, and update tickets via the OTOBO Generic Interface REST API.

A collection of Perl-based command-line scripts designed to automate the creation, packaging, and installation of OPM modules for OTRS, Znuny, and OTOBO.

An n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows, allowing management of tickets and resources via the REST API.

An open-source automation engine and middleware that uses LLMs to classify, route, and summarize tickets for Znuny, OTOBO, and Zammad.

A command-line utility for Znuny, OTOBO, and OTRS that automates the installation of OPM packages and resolves their dependencies, which the standard web-based package manager does not handle.

A command-line utility for OTRS, Znuny, and OTOBO developers to automatically generate .sopm package manifest files from a dist.json metadata file.

A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.

Adds a dropdown menu to the ticket zoom view that allows agents to close tickets with a single click using predefined templates for articles, states, and types.

A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.

A Perl-based tool and library for validating OTRS Package Manager (.opm) files, ensuring structural and metadata compliance for Znuny, OTOBO, and OTRS extensions.

A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.

A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata within these ecosystems.

A Perl module and command-line tool for validating OPM (OTRS Package Manager) files, ensuring structural integrity and technical compliance for Znuny, OTOBO, and OTRS.

A Python-based integration plugin for the Open Ticket AI (OTAI) engine, enabling automated workflows and AI-driven ticket processing for OTOBO and Znuny.

Adds a dedicated widget to the OTOBO ticket zoom view that displays and allows direct editing of dynamic fields without opening a separate dialog.

The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.

Extends the default OTOBO Ticket Notification module to support sending notifications to agents or customers via Telegram, Slack, and Mattermost.

The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.

A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop Kanban interface.

A Model Context Protocol (MCP) server that enables AI assistants to search, retrieve, and interact with OTOBO tickets via the OTOBO API.

Integrates OTOBO with Rocket.Chat to create ticket-specific chat channels, enabling real-time collaboration between agents and customers directly from the ticket interface.

Provides a visual, category-based service catalog for the OTOBO customer portal, allowing users to browse and request IT and business services through a structured interface.

Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.

Automatically assigns incoming tickets to agents based on their current workload, availability, and priority to ensure a balanced distribution of tasks within the team.

A Python client library for interacting with the OTOBO and Znuny REST APIs, enabling programmatic management of tickets, users, and system entities.

A PHP library for interacting with the OTRS/Znuny Generic Interface via REST API, providing examples for session and ticket management.

A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files for custom modules.

Automatically pre-fills a '15 minutes before' notification template when creating calendar appointments in OTRS, OTOBO, or Znuny, ensuring reminders are set by default.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

A static code analysis tool for OTRS, Znuny, and OTOBO that enforces coding standards for Perl, JavaScript, and XML files.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

A Ruby gem providing a simple interface to interact with OTRS via its Generic Interface API, supporting ticket and article management.

A command-line utility for developers to automate the building of .opm package files for OTRS, Znuny, and OTOBO from source directories.

A collection of Perl::Critic policies to enforce coding standards for OTRS, Znuny, and OTOBO development.

A Python library for interacting with OTRS and Znuny via the GenericInterface REST API, supporting ticket creation, search, and management.

A Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.

A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.

Allows administrators to define a default next ticket state for each response template, automatically pre-selecting the state when an agent uses the template.

A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets, users, and other OTRS objects.

Enables the creation and distribution of customer satisfaction surveys linked to tickets to collect feedback and analyze service quality.

Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management based on monitoring events.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

A time tracking and reporting extension for OTOBO and OTRS that allows agents to record working hours on tickets and projects for billing and resource management.