Das offene Verzeichnis für ITSM-Ökosysteme

The official FAQ module for OTOBO, providing a knowledge base for agents and customers to manage and search frequently asked questions.

A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards and heat maps.

The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.

The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.

Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management based on monitoring events.

Enables structured approval workflows by allowing agents to request approvals from internal or external users via email notifications without requiring system access.

Enables agents and customers to change their Active Directory passwords directly within the Znuny interface while adhering to existing domain security and complexity policies.

Enhances attachment handling by allowing agents to preview images, download multiple files as a ZIP archive, and reuse attachments from previous articles within the same ticket.

A Symfony bundle that provides a REST API client for integrating Symfony applications with the Zammad ticketing system.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service. It enables automated ticket creation from external scripts or the terminal.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

A Nagios-compatible monitoring plugin designed to check the health and operational status of a Zammad instance using its API.