OTRS Community Edition

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service. It enables automated ticket creation from external scripts or the terminal.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP-based web API, a PHP support form, and R-based statistical reporting.

A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.

Adds a dashboard widget to the agent interface that provides a summary of the time units accounted by the current user across various tickets.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge, enabling advanced integrations for OTRS-based systems.

A command-line utility written in Go that uses the OTRS REST API to download ticket attachments to a local directory. It supports syncing based on ticket IDs and can automatically decompress archives.

A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.

A PHP library providing a SOAP client interface to interact with the OTRS API for ticket management and automation.

A modern Laravel SDK designed to interact with the Znuny and OTRS Community Edition Generic Interface REST API.

The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident/Problem Management, and Service Level Management.

Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.

Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.

Provides Service Level Management (SLM) features for Znuny and OTRS, including SLA definition, monitoring, and comprehensive reporting for service levels.

A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol, enabling ticket and session management.

A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents based on predefined logic.

Extends OTRS with a multilevel escalation management system, allowing automatic escalation level assignment based on user groups and custom notification matrices.

A Lita chatbot handler for interacting with OTRS, enabling ticket searches and status updates via chat commands.

Enables local storage and management of user avatars within the ticket system, providing a privacy-focused alternative to external services like Gravatar.

Enables OAuth 2.0 authentication for IMAP and POP3 mail accounts in Znuny and OTRS, facilitating secure integration with Microsoft 365 and Google Workspace.

A collection of Perl-based command-line scripts designed to automate the creation, packaging, and installation of OPM modules for OTRS, Znuny, and OTOBO.

A modification for the Meeting Room Booking System (MRBS) that enables automatic ticket creation in OTRS or Znuny via a SOAP connection.

Allows administrators to configure the width and height of various pop-up windows in the agent interface through SysConfig settings.

A Zend Framework 2 module providing a client to interact with the OTRS 4 SOAP API. It enables the integration of OTRS ticketing functionality into ZF2-based applications.

An n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows, allowing management of tickets and resources via the REST API.

An Odoo module that integrates the Odoo ERP with OTRS, enabling the transformation of leads into tickets and the synchronization of provisioning data.

An open-source automation engine and middleware that uses LLMs to classify, route, and summarize tickets for Znuny, OTOBO, and Zammad.

A command-line utility for Znuny, OTOBO, and OTRS that automates the installation of OPM packages and resolves their dependencies, which the standard web-based package manager does not handle.

A command-line utility for OTRS, Znuny, and OTOBO developers to automatically generate .sopm package manifest files from a dist.json metadata file.

Allows the configuration of multiple SMTP servers for outgoing emails, selecting the appropriate server based on the sender's email address.

A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.

Adds a dropdown menu to the ticket zoom view that allows agents to close tickets with a single click using predefined templates for articles, states, and types.

A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.

Displays the queue's comment field in the ticket creation screens (Phone and Email) when a queue is selected, providing agents with queue-specific instructions.

Provides a mechanism to colorize rows in the TicketOverview (Small view) and the agent dashboard based on ticket attributes like priority or state.

A Perl-based tool and library for validating OTRS Package Manager (.opm) files, ensuring structural and metadata compliance for Znuny, OTOBO, and OTRS extensions.

A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.

A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata within these ecosystems.

A Perl module and command-line tool for validating OPM (OTRS Package Manager) files, ensuring structural integrity and technical compliance for Znuny, OTOBO, and OTRS.

A Python-based integration plugin for the Open Ticket AI (OTAI) engine, enabling automated workflows and AI-driven ticket processing for OTOBO and Znuny.

A Python client library for interacting with the OTOBO and Znuny REST APIs, enabling programmatic management of tickets, users, and system entities.

An extension for the Ticket Checklist module that uses ACLs to prevent tickets from being closed until all checklist items are marked as complete.

A session backend for OTRS and Znuny that stores authentication sessions in Redis, improving performance and scalability for high-traffic environments.

A Redis-based cache backend implementation for OTRS and Znuny, designed to improve performance by offloading cache data to a Redis server.

A low-level Java client library for interacting with OTRS and Znuny via legacy RPC and SOAP interfaces, suitable for Java and Groovy applications.

A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.

Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.

A PHP library for interacting with the OTRS/Znuny Generic Interface via REST API, providing examples for session and ticket management.

A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files for custom modules.

Automatically pre-fills a '15 minutes before' notification template when creating calendar appointments in OTRS, OTOBO, or Znuny, ensuring reminders are set by default.

Displays a visual SLA escalation progress bar and status remarks, such as breach or within escalation, on the Ticket Zoom screen.

A Python library to manage the integration between Som Connexió's ERP (Odoo) and OTRS, facilitating data syncing for tickets, articles, and dynamic fields via the REST API.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

A statistics module for OTRS and Znuny that provides SQL-based auditing and reporting capabilities for tracking changes made within the System Configuration (SysConfig).

A Node.js-based Telegram bot for OTRS integration, enabling ticket notifications and interaction via the Telegram messaging platform.

An event module for OTRS and Znuny that retrieves attributes from a Configuration Item (linked via a dynamic field) and populates them into other ticket dynamic fields.

An OTRS event module that enables sending ticket notifications to Microsoft Teams channels via webhooks when specific ticket actions occur.

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog, improving workflow efficiency.

Adds a dedicated view in the agent interface to display only closed tickets, improving visibility and management of completed tasks.

An OPM module for OTRS Community Edition and Znuny that adds a CSV export button to the CMDB overview, allowing for quick exports of Configuration Items.

A static code analysis tool for OTRS, Znuny, and OTOBO that enforces coding standards for Perl, JavaScript, and XML files.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

A diagnostic tool that performs simple database benchmarks to evaluate system performance, based on the original OTRS Support module.

A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.

Enables the linking of multiple tickets to a master ticket, allowing for collective actions such as synchronized status updates and automatic closing of slave tickets when the master is resolved.

An add-on for Znuny, OTRS CE, and LigeroSmart that scans outgoing emails for keywords indicating an attachment and alerts the user if no file is attached.

A Ruby gem providing a simple interface to interact with OTRS via its Generic Interface API, supporting ticket and article management.

An extension for Znuny, OTRS, and LigeroSmart that enables automated SMS notifications triggered by ticket events through various SMS gateways.

A Perl module that implements the Sphinx search engine as a backend for OTRS to improve search performance and capabilities.

An AngularJS component for managing OTRS tickets, providing a user interface and API integration for ticket creation and tracking within web applications.

A command-line utility for developers to automate the building of .opm package files for OTRS, Znuny, and OTOBO from source directories.

A collection of Perl::Critic policies to enforce coding standards for OTRS, Znuny, and OTOBO development.

A Python library for interacting with OTRS and Znuny via the GenericInterface REST API, supporting ticket creation, search, and management.

A Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.

A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.

A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.

Adds a dropdown menu to the ticket zoom view that allows agents to close tickets instantly using predefined templates, states, and article types.

Allows administrators to define a default next ticket state for each response template, automatically pre-selecting the state when an agent uses the template.

Adds a snippet management feature to the SQL box in the administrative interface, allowing administrators to save and reuse frequently used SQL queries.

A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets, users, and other OTRS objects.

Enables the creation and distribution of customer satisfaction surveys linked to tickets to collect feedback and analyze service quality.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data like TicketID.

A time tracking and reporting extension for OTOBO and OTRS that allows agents to record working hours on tickets and projects for billing and resource management.

An OTRS extension that automatically resets the state of a source ticket to a predefined value when it is merged into a target ticket.

A Visual Studio Code extension that provides snippets, file templates, and autocompletion to accelerate Znuny and OTRS development.

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.

Enables Znuny ticket notifications to be sent to Discord users and channels using webhooks and event-driven modules.

Adds a 'Quick Delete' action to the ticket zoom menu, allowing agents to delete tickets directly from the action bar without additional confirmation steps.

A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.

Enables URL-based Computer Telephony Integration (CTI) to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.

Integrates Google Maps into the dashboard to visualize customer locations based on their address data and ticket history.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Allows administrators to customize ticket priority colors in the ticket overview and zoom screens via SysConfig without manual CSS modifications.

Enables rich text editing for FAQ articles even when global rich text support is disabled in the system configuration.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running when a ticket is in a pending or waiting status.

Adds configurable external links to the navigation bars of the agent and customer interfaces for quick access to third-party tools.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. This functionality was integrated into the Znuny core starting with version 6.1.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles, improving workflow management and visibility.

Enables the recording of time units within process management activity dialogs without requiring an article field to be present or displayed.

Adds a 'Quick Close' button to the ticket zoom and overview screens, allowing agents to close tickets instantly with predefined settings and optional articles.

Integrates the official Znuny package repository into the OTRS and Znuny package manager, providing easy access to a wide range of public and private add-ons.

Adds a second set of phone and email ticket creation screens with independent configuration options, allowing for different mandatory fields or default values.

Allows administrators to define individual session idle timeout limits for agents, overriding the global system default for specific users or shared terminals.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact, adding a dedicated dynamic field for tracking.

Allows defining ticket escalations based on ticket type and priority, offering more granular control than standard queue or SLA-based settings.

A development utility for Znuny and OTRS that checks extension packages for compliance with coding standards and best practices.