Zammad

Zammad

Active

Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.

Sprache

Ruby

Architektur

Ruby on Rails, PostgreSQL, Elasticsearch, Redis, Vue.js

Lizenz

GNU AGPL v3.0

Paketformat

.szpm

Erstveröffentlichung

2017

Versionshistorie

7.1Latest
Released: 2026-06-25

Current release line; the 7.1.1 security release was published together with 7.0.3 on 2026-06-25.

Changelog
7.0
Released: 2026-03-04

Major release bringing the first integrated AI assistance features while keeping data and model choice fully under the operator's control.

Changelog
6.5
Released: 2025-04-02

Minor release adding language detection, Microsoft 365 Graph API connectivity and OpenID Connect support.

Changelog
6.4
Released: 2024-11-06

Minor release adding checklists, new keyboard shortcuts and bulk ticket subscription management.

Changelog
6.3
Released: 2024-04-17

Minor release introducing WhatsApp Business integration, customizable ticket states and improved translation management.

Changelog
6.2
Released: 2023-12-06

Minor release with efficiency and security enhancements across the helpdesk.

Changelog
6.1
Released: 2023-09-13

Minor release adding two-factor authentication and enhanced time accounting.

Changelog
6.0
Released: 2023-06-06

Major release introducing the mobile view, duplicate detection and MS Teams notifications. Requires Elasticsearch 8 or later.

Changelog

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