Datenschutzerklärung

Last updated: April 10, 2026

1. Data Controller

Controller under Art. 4(7) GDPR:
Open Ticket AI UG (haftungsbeschränkt)
Viktoriastraße 14
68165 Mannheim, Germany
Email: info@openticketai.com

2. Scope of Processing

Open ITSM Hub is a public directory website. We do not offer user accounts or profile creation on this site.

3. Processed Data Categories

When you access this website, technical connection data may be processed, including:

• IP address
• Date and time of request
• Requested URL and referrer URL
• Browser and operating system metadata

4. Purposes and Legal Bases (Art. 6 GDPR)

• Website delivery and technical security (stability, abuse prevention, debugging): Art. 6(1)(f) GDPR (legitimate interest)
• Storage of technically required data where legally required: Art. 6(1)(c) GDPR (legal obligation)
• Optional communication by email when you contact us: Art. 6(1)(b) GDPR (pre-contractual communication) and/or Art. 6(1)(f) GDPR

5. Hosting and Processors

This website is hosted on Firebase Hosting (Google Cloud). Google processes technical access data on our behalf to provide and secure the website.

• Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
• Privacy policy: https://policies.google.com/privacy

6. International Data Transfers

If processing involves transfers to countries outside the EU/EEA (for example, to the USA), we rely on appropriate safeguards under Art. 46 GDPR, such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only for as long as necessary for the stated purposes or to comply with legal retention obligations. Technical logs are retained for a limited period and then deleted or anonymized.

8. Cookies and Similar Technologies

We use technically necessary storage for basic site functions (for example, color mode preference and your cookie consent choice).

Google Analytics (optional, consent-based): With your consent, we use Google Analytics 4 to analyze website usage. Google Analytics uses cookies to collect anonymized usage data (IP anonymization is enabled). This processing is based on Art. 6(1)(a) GDPR (consent). You can grant or withdraw consent at any time via the cookie banner. Without your consent, no analytics data is collected.

• Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
• Privacy policy: https://policies.google.com/privacy
• Opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

9. Your Rights Under GDPR

You have the right to:

• access your personal data (Art. 15 GDPR)
• request rectification (Art. 16 GDPR)
• request erasure (Art. 17 GDPR)
• request restriction of processing (Art. 18 GDPR)
• data portability (Art. 20 GDPR)
• object to processing based on legitimate interests (Art. 21 GDPR)
• withdraw consent at any time, where processing is based on consent (Art. 7(3) GDPR)

10. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, especially in your habitual place of residence, place of work, or place of the alleged infringement.

11. Contact for Privacy Requests

For data protection inquiries, please contact: info@openticketai.com