Znuny Plugins & Erweiterungen

Enables agents and customers to change their Active Directory passwords directly within the Znuny interface while adhering to existing domain security and complexity policies.

Enhances attachment handling by allowing agents to preview images, download multiple files as a ZIP archive, and reuse attachments from previous articles within the same ticket.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service. It enables automated ticket creation from external scripts or the terminal.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.

Adds a dashboard widget to the agent interface that provides a summary of the time units accounted by the current user across various tickets.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. It automatically creates a new ticket if no match is found or updates an existing one if the reference matches.