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Open-Source ITSM-Plattformen und ihre Ökosysteme

KIX

KIX

Active

ITSM and service management platform derived from OTRS, developed by cape IT GmbH, focused on asset management and CMDB.

PerlGNU AGPL v3.0
O

O-Fork

Active

Actively maintained Perl-based open-source ticket system in the OTRS family, distributed with .opm extension packages.

PerlGNU AGPL v3.0
OTAI Desk

OTAI Desk

Active

AI-first, open-source helpdesk built on the Open Ticket AI stack — on-premise, GDPR-ready, with local LLMs, RAG deflection, and connectors to Zammad, Znuny, OTOBO, and Jira.

PythonLGPL-2.1 (Open Ticket AI Runtime)
OTOBO

OTOBO

Active

Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.

PerlGNU GPL v3.0
OTRS Community Edition

OTRS Community Edition

Active

Centuran-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.

PerlGNU GPL v3.0
Zammad

Zammad

Active

Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.

RubyGNU AGPL v3.0
Znuny

Znuny

Active

Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.

PerlGNU AGPL v3.0
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