Ticket-Systeme
Open-Source ITSM-Plattformen und ihre Ökosysteme
KIX
ActiveITSM and service management platform derived from OTRS, developed by cape IT GmbH, focused on asset management and CMDB.
O-Fork
ActiveActively maintained Perl-based open-source ticket system in the OTRS family, distributed with .opm extension packages.
OTAI Desk
ActiveAI-first, open-source helpdesk built on the Open Ticket AI stack — on-premise, GDPR-ready, with local LLMs, RAG deflection, and connectors to Zammad, Znuny, OTOBO, and Jira.
OTOBO
ActiveOpen-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.
OTRS Community Edition
ActiveCenturan-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.
Zammad
ActiveModern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.
Znuny
ActiveOpen-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.
