Rother OSS GmbH
companyRother OSS GmbH is the creator and primary maintainer of OTOBO, a flexible open-source ITSM and service management suite forked from OTRS. Based in Germany, the company provides enterprise-grade support, managed hosting, consulting, and professional services. They specialize in migrating OTRS systems to OTOBO and developing custom extensions for the platform.
Betreute Systeme
Services & Support
Enterprise OTOBO support
Pricing on requestProfessional support for OTOBO installations and operations.
Managed OTOBO hosting
Pricing on requestHosted OTOBO options with maintenance and operations support.
Migration and upgrade services
Pricing on requestMigration support for moving from OTRS and other legacy stacks.
Support SLA details
Support SLAs
Support SLA details
- Response
- Contract dependent
- Resolution
- Contract dependent
- Availability
- Defined per support agreement
- Coverage
- Business hours and extended options
SLA values should be confirmed in the selected support plan.
Veröffentlichte Pakete
ITSM Core for OTOBO
by Rother OSS GmbH
The foundational package for OTOBO ITSM, providing the essential framework and basic functionality required by all other ITSM modules such as CMDB and Change Management.
OTOBO ITSM
Featuredby Rother OSS GmbH
The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.
OTOBO Kanban Board
by Rother OSS GmbH
A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop Kanban interface.
SystemMonitoring
Featuredby Rother OSS GmbH
Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management based on monitoring events.