Rother OSS GmbH

Comprehensive enterprise-level support for OTOBO, provided directly by the manufacturer Rother OSS. This plan is designed for mission-critical environments and includes 24/7/365 availability, guaranteed response times as low as 30 minutes for critical incidents, and unlimited concurrent agents. The service covers full maintenance, including the installation of security patches, regular updates, and major release upgrades. Additionally, it provides bug escalation and remote support for production, test, and development systems.

Managed OTOBO hosting by Rother OSS GmbH, the creators and maintainers of the platform. The service provides a fully managed environment in German data centers, including 24/7 support (depending on the plan), daily backups, monitoring, and regular updates for both the application and the underlying operating system. It is designed for high availability and full GDPR compliance.

Rother OSS GmbH provides professional migration and upgrade services for organizations transitioning to the OTOBO service management platform. As the creators and maintainers of OTOBO, they offer specialized expertise in migrating data and configurations from various legacy systems, including OTRS (versions 6, 7, 8, and Business Edition), OTRS Community Edition, KIX, and Znuny. Their services include planning, technical execution (often performed remotely with minimal downtime), and post-migration workshops to optimize the new environment. They also provide support for major version upgrades within the OTOBO ecosystem to ensure systems remain secure and up-to-date.

Rother OSS GmbH, the maintainer of the open-source ITSM platform OTOBO, provides professional support services with clearly defined Service Level Agreements (SLAs). These support plans are designed for enterprise environments and include guaranteed response times (as low as 30 minutes for critical incidents), bug escalation, and regular security and patch updates. Depending on the plan, services may include 24/7/365 availability, remote support, and assistance with minor or major release upgrades. The support is provided by the core developers and experts of the OTOBO project, ensuring high-quality technical assistance and system stability.