Intelicolab
companyA Costa Rican IT services company specializing in open-source ITSM and monitoring solutions. Formerly known as Gridshield, Intelicolab is an OTOBO Qualified Partner and provides implementation, support, and custom development for platforms including OTOBO, GLPI, Icinga, and Nagios across Central America.
Services & Support
General ITSM Support
Pricing on request / Open Source basedIntelicolab (formerly Gridshield) provides comprehensive ITSM support and consulting services based on ITIL and COBIT frameworks. As an authorized OTOBO partner in Central America, they specialize in implementing and supporting open-source service desk solutions, process automation, and 24/7 infrastructure monitoring. Their services include IT management process design and observability solutions to optimize IT operations without software licensing costs.