Softoft

Consulting and implementation of AI-driven workflow automations for ITSM platforms. Softoft helps organizations translate AI insights into operational actions within their service desk, including automated ticket classification, summaries, and reply drafts. The service covers the entire lifecycle from initial workflow analysis and scope definition to the technical integration of AI models.

Softoft provides professional development services for open-source ticket systems, specializing in OTOBO and Znuny. Their offerings include the creation of custom OPM packages, the implementation of new dynamic fields, and the development of complex integrations with external systems using the GenericInterface (REST/SOAP APIs). They focus on extending the core functionality of the ITSM platforms to meet specific business requirements and automate cross-system workflows.

Softoft provides comprehensive support for the ongoing operation and automation of open-source ticket systems, specifically OTOBO and Znuny. The service includes expert technical support for runtime stability, performance optimization, and managed hosting. A key focus is the implementation of automation rollouts, ranging from REST API integrations and custom module development to advanced AI-driven workflow automations (e.g., via OpenTicketAI).

Softoft provides professional support and service level agreements (SLAs) for open-source ticket systems, specifically OTOBO and Znuny. Their support services include incident management, service requests, and technical assistance with guaranteed response times. They offer various service plans tailored to different organizational needs, ensuring reliable operation and expert guidance for both on-premise and hosted environments. Support includes regular updates, security patches, and access to expert consulting.