Softoft
companySoftoft is a technology company specializing in AI-powered automation and custom software solutions for open-source ticket systems. They are the developers of Open Ticket AI (OTAI), an on-premise automation engine that classifies, routes, and processes tickets for systems like OTRS, Znuny, OTOBO, and Zammad.
Services & Support
AI workflow consulting for ITSM
Pricing on requestAdvisory and implementation support for AI-enabled service desk workflows.
Custom plugin and API integration
Pricing on requestCustom development for plugins and external system integrations.
Runtime and automation support
Pricing on requestSupport for runtime operations and automation rollouts.
Support SLA details
Support SLAs
Support SLA details
- Response
- Not publicly specified
- Resolution
- Not publicly specified
- Availability
- As defined per customer agreement
- Coverage
- Agreement based
SLA commitments should be confirmed directly with Softoft.
Veröffentlichte Pakete
otobo-znuny
by Softoft
A Python client library for interacting with the OTOBO and Znuny REST APIs, enabling programmatic management of tickets, users, and system entities.
otobo_znuny
by Softoft
A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.