Efflux GmbH

Professional support for the selection, installation, and configuration of add-ons and extensions for OTOBO, Znuny, and OTRS Community Edition. Efflux assists with both their own ready-made packages and third-party extensions to enhance system functionality.

Maintenance and update support for deployed add-ons and extensions for OTRS, Znuny, and OTOBO. This service ensures that custom or third-party extensions remain compatible with new system versions, includes bug fixes, and provides technical assistance to maintain system stability and functionality. Support is available for both free and premium extensions as part of their broader support packages.

Efflux GmbH provides structured support packages and Service Level Agreements (SLAs) for open-source ITSM systems including OTOBO, Znuny, and OTRS (Community Edition). Their offerings are divided into Business, Business Premium, and Enterprise tiers, featuring guaranteed reaction times (ranging from 8 to 2 hours) and varying availability (up to 24/7). Each package includes a contingent of 'Service Points' that can be used for technical support, on-demand consulting, and custom development. Support is delivered via phone, email, and remote access.

Efflux GmbH provides professional UI and skin customization services for OTRS, Znuny, and OTOBO. They specialize in creating custom-made visual designs (skins) that align with a company's corporate identity. Their services range from minor CSS adjustments to complete interface facelifts, ensuring a modern and user-friendly experience for both agents and customers. In addition to bespoke development, they offer ready-made "Modern Skins" for agent and customer interfaces.